collections representative

Wells Fargo

<div>About this role: 
 
Wells Fargo is seeking a Commercial Collections Representative within Commercial Banking Operations. Learn more about the career areas and lines of business at wellsfargojobs.com . 
 
In this role, you will:<ul><li>
Support, review, and negotiate a medium to high-risk portfolio consisting of more complex delinquent loans of high-level collateralized accounts which require special handling and research</li><li>
Research credit and account information, handle workout and restructuring problem loans and restructuring payment plans</li><li>
Review account equity to determine loss projections</li><li>
Monitor portfolio for policy compliance and adherence to risk ratings</li><li>
Assist in the training of entry level staff</li><li>
Participate in conducting issue specific training in conjunction with Manager</li><li>
Utilize a high degree of knowledge and understanding of company policies and procedures and execute without issue</li><li>
Lead by example, handle core assignments effectively while taking on additional responsibilities</li><li>
Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals</li><li>
Interact with internal customers</li><li>
Receive direction from leaders</li><li>
Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements</li></ul>
Required Qualifications:<ul><li>
1+ year of Commercial Collections support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education</li></ul>
Desired Qualifications:<ul><li>
2 years of Collections experience
</li><li>Experience working in roles within Accounting, Accounts Receivable/Payable</li><li>
Customer service/Customer Care experience</li><li>
Experience working with the following systems: Artiva, and Infolease</li><li>
Intermediate Microsoft Office (Word, Excel, and Outlook) skills</li><li>
Ability to navigate multiple computer systems, applications, and utilize search tools to find information</li><li>
Excellent verbal, written, and interpersonal communication skills</li><li>
Ability to provide strong customer service while actively listening and responding in an appropriate manner</li><li>
Excellent critical thinking and problem-solving skills, as well as the ability to embrace and adapt to change</li><li>
Sound analytical skills with high attention to detail and accuracy</li><li>
Experience delivering results in a fast-paced, deadline driven environment</li><li>
Sound organizational, multi-tasking, and prioritizing skills</li><li>
Ability to work effectively, as well as independently, in a team environment</li><li>
A BS/BA degree in accounting, finance, or economics</li></ul>
Job Expectations:<ul><li>
This position is not eligible for Visa sponsorship</li><li>
Candidate must be based out of posted location</li><li>
This position offers a hybrid work schedule</li><li>
Relocation assistance is not available for this position</li><li>
Ability to work additional hours as needed</li></ul>
Posting Location:
<ul><li>Des Moines, IA
</li><li>Chandler, AZ</li></ul>
Posting End Date:
 
11 May 2026 
*Job posting may come down early due to volume of applicants.
 
 
We Value Equal Opportunity 
 
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. 
 
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. 
 
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. 
 
Applicants with Disabilities 
 
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo . 
 
Drug and Alcohol Policy 
 
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. 
 
Wells Fargo Recruitment and Hiring Requirements: 
 
a. Third-Party recordings are prohibited unless authorized by Wells Fargo. 
 
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.</div>

Commercial Collections Representative

Optum

<div>This position follows a hybrid schedule with 2 in-office days per week. Our office is located at 228 Billerica Rd, Chelmsford, MA.
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
This position is full time, Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 am - 4:30 pm.
We offer 12 weeks of paid training. The hours of training will be based on your schedule or will be discussed on your first day of employment. Training will be conducted onsite. 
Primary Responsibilities:<ul><li>
Answers phone calls in a high volume call center environment, fielding calls from patients, insurance carriers, attorneys, and third-party agents, practice staff and clinicians. Maintains composure and professional communications with difficult patients and insurers during financial collection discussions</li><li>
Works toward monthly goals of customer service standards and patient financial collections</li><li>
Investigates and resolves billing problems using various data and reference material on hand including computer reports, explanation of benefit material, phone inquires and web-site pages</li><li>
Researches the non-payment of outstanding balances in a timely and accurate manner. This includes patients, insurance companies, or other third party liability, with focus on self-pay. Resolve, update and resubmit to insurer as appropriate. This includes working, processing and completing monthly assignments for all accounts</li><li>
Initiates actions in attempt to collect outstanding patient balances such as contacting patients directly, negotiating payment arrangements and settlements, writing and sending letters and/or final notices and referring patients to third party agency for further collection actions</li><li>
Initiates contact to patients for any missing or erroneous demographic and insurance information, update and process as necessary</li><li>
Collects and processes patient payments, entering credit card payments into online tool and may perform posting payments into billing system for certain accounts</li><li>
May review and process patient refunds in response to patient overpayments and patient accounts that have overpayments and bad debt</li><li>
Handles and processes bankruptcy notifications and claims</li><li>
Provides billing statements for various requests including third party agencies including medical expense verifications and health care reimbursement accounts</li><li>
Responds to patient billing inquiries sent via public web-site or e-mail</li><li>
Perform investigation using available sources of information to locate updated address/contact information on returned patient billing statements</li><li>
Performs other duties as assigned</li></ul> 
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:<ul><li>
High School Diploma / GED OR equivalent work experience</li><li>
Must be 18 years of age OR older</li><li>
2+ years of experience working with third party billing practices</li><li>
Knowledge of medical terminology</li><li>
Ability to travel up to 10% of the time</li><li>
Ability to work full time, Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 am - 4:30 pm.</li></ul> 
Preferred Qualifications:<ul><li>
Experience with physician's billing</li><li>
Knowledge of ICD-10, CPT-4 and HCPCS coding</li></ul> 
Telecommuting Requirements:<ul><li>
Reside within commutable distance to the office at 228 Billerica Rd, Chelmsford, MA</li><li>
Ability to keep all company sensitive documents secure (if applicable)</li><li>
Required to have a dedicated work area established that is separated from other living areas and provides information privacy.</li><li>
Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.</li></ul> 
Soft Skills:<ul><li>
Proven outstanding customer service and excellent communication skills are necessary to interact with third party agents and patients both verbally and in writing</li><li>
Proven ability to work in a fast paced environment and flexibility in adapting to changes in policies, regulations and procedures</li><li>
Proven ability to use all electronic tools and applications relevant to the performance of the duties of the position, including but not limited to phone, keyboard, computer and computer applications</li><li>
Proven to perform all job functions in compliance with applicable federal, state, local and company policies and procedures.</li></ul> 
<ul><li>All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy</li></ul> 
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $17.98 - $32.12 per hour based on full-time employment. We comply with all minimum wage laws as applicable. 
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. 
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. 
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. 
#RPO #RED</div>

Collections Representative

Hunt & Henriques

Overview We are seeking a dedicated and skilled Collection Representative to join our team. The ideal candidate will be responsible for managing accounts receivable, negotiating payment terms, and ensuring timely collection of outstanding debts. This role requires strong communication skills, a keen understanding of financial processes, and the ability to work effectively in a fast-paced environment. Familiarity with medical terminology and financial software is a plus.Duties<ul><li>Manage and maintain accounts receivable by tracking outstanding invoices and payments.</li><li>Negotiate payment arrangements with clients to facilitate timely debt recovery.</li><li>Utilize financial software to document interactions and update account statuses.</li><li>Conduct account reconciliation to ensure accuracy in financial records.</li><li>Understand and apply medical terminology and ICD-10 codes when necessary for healthcare-related collections.</li><li>Process debits and credits accurately while maintaining compliance with company policies.</li><li>Engage in telemarketing efforts to follow up on overdue accounts and promote payment solutions.</li><li>Collaborate with team members to develop strategies for improving collection rates.</li></ul>Job DescriptionBilingual (Spanish) Collections Representative with Bonus OpportunityWe are seeking a motivated and detail-oriented Bilingual Collection Representative to join our team. In this role, you will be responsible for contacting customers to collect delinquent accounts and provide excellent consumer interaction, according to the firm&rsquo;s standards and government regulations. The idea candidate will have excellent communication and negotiation skills in both English and Spanish.Entry-level positions for Law Firm in our Tempe office. Starting hourly pay is $18.00 an hour, with the ability to increase within 6 months to $19.00 an hour. Earn bonuses of up to $3,000 per month. Bonuses may significantly boost your total compensation by $25,500+ a year &mdash; adding up to an estimated $12/hour more across the year.We reward your results. Our top performers consistently hit monthly bonus targets, significantly boosting their take-home pay. If you're driven, motivated, and love crushing goals, this is your opportunity to shine and get paid for it.Key Responsibilities include the following. Other duties may be assigned to meet changing business needs.<ul><li>Persuade consumers through telephone contact in both English and Spanish, to pay delinquent accounts while using professionalism and tact</li><li>Adhere to all federal, state, and local regulations, including the Fair Debt Collection Practices Act (FDCPA) along with firm and client policies</li><li>Input detailed and accurate call notes in the collection system for each call made</li><li>Meet individual and team collection goals and KPIs</li><li>Responsible for meeting assigned production standards, including the amount of phone calls, inbound and outbound per month</li><li>Work closely with management to resolve escalated issues as well as regularly update the Collection Supervisor/Manager, on the status of accounts in special situations</li><li>Performs other incidental and related duties as required and assigned</li></ul>Skills and Abilities:<ul><li>Persuasive and professional communication skills</li><li>Detail-oriented with the ability to prioritize workload</li><li>Work independently and have the ability to meet goals and deadlines</li><li>Ability to manage difficult conversations with empathy and professionalism</li><li>Intermediate computer skills</li><li>Ability to meet attendance standards</li></ul>Education/Training/Experience<ul><li>Education &ndash; High School diploma or GED</li><li>Successful passing of background check and drug screening required before start date **No Credit Check**Do not test for Marijuana**</li><li>Reading and writing in English and Spanish</li><li>Microsoft Word, and Excel</li><li>Knowledge of Fair Debt Collection Practices Act (FDCPA) guidelines a plus</li><li>Excellent interpersonal and communication skills</li><li>Call center or collection experience a plus but not required. On-site paid training</li></ul>The above noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give a general sense of the responsibilities and expectations of the position. As the nature of business demands change so, too, may the essential functions of this position.Job Type: Full-TimeHourly: $18.00Benefits:<ul><li>401(k)</li><li>401(k) contribution</li><li>AD&amp;D insurance</li><li>Dental insurance</li><li>Health insurance</li><li>Vision insurance</li><li>Life insurance</li><li>Paid sick time</li><li>Paid vacation</li><li>Paid Holidays</li><li>Referral program</li></ul>Physical setting:<ul><li>Call center</li><li>Office</li></ul>Schedule:<ul><li>8:00 am -4:30 pm shift</li><li>Monday - Friday</li></ul>Supplemental pay types:<ul><li>Monthly bonus opportunity</li></ul>Education:<ul><li>High school or equivalent (Required)</li></ul>Work Location: In personJob Type: Full-timePay: $18.00 per hourExpected hours: 40 per weekBenefits:<ul><li>401(k)</li><li>AD&amp;D insurance</li><li>Dental insurance</li><li>Health insurance</li><li>Life insurance</li><li>Paid sick time</li><li>Paid time off</li><li>Paid training</li><li>Referral program</li><li>Retirement plan</li><li>Vision insurance</li></ul>Work Location: In personJob Type: Full-timePay: $18.00 per hourBenefits:<ul><li>401(k)</li><li>AD&amp;D insurance</li><li>Dental insurance</li><li>Health insurance</li><li>Life insurance</li><li>Paid sick time</li><li>Paid time off</li><li>Paid training</li><li>Referral program</li><li>Retirement plan</li><li>Vision insurance</li></ul>Work Location: In person

Bilingual (Spanish) Collections Representative

Job DescriptionBilingual (Spanish) Collections Representative with Bonus OpportunityWe are seeking a motivated and detail-oriented Bilingual Collection Representative to join our team. In this role, you will be responsible for contacting customers to collect delinquent accounts and provide excellent consumer interaction, according to the firm&rsquo;s standards and government regulations. The idea candidate will have excellent communication and negotiation skills in both English and Spanish.Entry-level positions for Law Firm in our Lubbock office. Starting hourly pay is $17.00 an hour, with the ability to increase within 6 months to $18.00 an hour. Earn bonuses of up to $3,000 per month. Bonuses may significantly boost your total compensation by $25,500+ a year &mdash; adding up to an estimated $12/hour more across the year.We reward your results. Our top performers consistently hit monthly bonus targets, significantly boosting their take-home pay. If you're driven, motivated, and love crushing goals, this is your opportunity to shine and get paid for it.Key Responsibilities include the following. Other duties may be assigned to meet changing business needs.<ul><li>Persuade consumers through telephone contact in both English and Spanish, to pay delinquent accounts while using professionalism and tact</li><li>Adhere to all federal, state, and local regulations, including the Fair Debt Collection Practices Act (FDCPA) along with firm and client policies</li><li>Input detailed and accurate call notes in the collection system for each call made</li><li>Meet individual and team collection goals and KPIs</li><li>Responsible for meeting assigned production standards, including the amount of phone calls, inbound and outbound per month</li><li>Work closely with management to resolve escalated issues as well as regularly update the Collection Supervisor/Manager, on the status of accounts in special situations</li><li>Performs other incidental and related duties as required and assigned</li></ul>Skills and Abilities:<ul><li>Persuasive and professional communication skills</li><li>Detail-oriented with the ability to prioritize workload</li><li>Work independently and have the ability to meet goals and deadlines</li><li>Ability to manage difficult conversations with empathy and professionalism</li><li>Intermediate computer skills</li><li>Ability to meet attendance standards</li></ul>Education/Training/Experience<ul><li>Education &ndash; High School diploma or GED</li><li>Successful passing of background check and drug screening required before start date **No Credit Check**Do not test for Marijuana**</li><li>Reading and writing in English and Spanish</li><li>Microsoft Word, and Excel</li><li>Knowledge of Fair Debt Collection Practices Act (FDCPA) guidelines a plus</li><li>Excellent interpersonal and communication skills</li><li>Call center or collection experience a plus but not required. On-site paid training</li></ul>The above noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give a general sense of the responsibilities and expectations of the position. As the nature of business demands change so, too, may the essential functions of this position.Job Type: Full-TimeHourly: $17.00Benefits:<ul><li>401(k)</li><li>401(k) contribution</li><li>AD&amp;D insurance</li><li>Dental insurance</li><li>Health insurance</li><li>Vision insurance</li><li>Life insurance</li><li>Paid sick time</li><li>Paid vacation</li><li>Paid Holidays</li><li>Referral program</li></ul>Physical setting:<ul><li>Call center</li><li>Office</li></ul>Schedule:<ul><li>10:00 am -6:30 pm shift</li><li>Monday - Friday</li></ul>Supplemental pay types:<ul><li>Monthly bonus opportunity</li></ul>Education:<ul><li>High school or equivalent (Required)</li></ul>Work Location: In personJob Type: Full-timePay: $17.00 per hourExpected hours: 40 per weekBenefits:<ul><li>401(k)</li><li>AD&amp;D insurance</li><li>Dental insurance</li><li>Health insurance</li><li>Life insurance</li><li>Paid sick time</li><li>Paid time off</li><li>Paid training</li><li>Referral program</li><li>Retirement plan</li><li>Vision insurance</li></ul>Work Location: In personJob Type: Full-timePay: $17.00 per hourBenefits:<ul><li>401(k)</li><li>AD&amp;D insurance</li><li>Dental insurance</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Paid training</li><li>Referral program</li><li>Retirement plan</li><li>Vision insurance</li></ul>Work Location: In person

Piedmont Retina Specialists

Job Title: Billing and Collections Specialist Location: Greensboro, NC Practice Type: High-Volume Ophthalmology Practice Employment Type: Full-TimeOverview: Our well-established retina ophthalmology practice in Greensboro, NC is seeking a detail-oriented and experienced Billing and Collections Specialist to join our dynamic team. This role requires a strong background in medical billing specific to ophthalmology, with a focus on Medicare, Medicaid, and commercial insurance plans. The ideal candidate is not only technically proficient but also empathetic and professional when working with patients&mdash;especially our elderly population.Key Responsibilities:<ul><li>Accurately process and manage billing for a high-volume ophthalmology practice</li><li>Ensure proper coding with ICD-10 and CPT, with a focus on ophthalmologic procedures</li><li>Handle insurance verification, prior authorizations, and eligibility checks</li><li>Manage patient collections with a courteous and compassionate approach</li><li>Address patient billing inquiries clearly and effectively</li><li>Work collaboratively with clinical and administrative teams to resolve billing discrepancies</li></ul>Qualifications:<ul><li>Minimum 2 years of experience in medical billing and collections, preferably in ophthalmology/retina</li><li>Proficient in ICD-10, Medicare/Medicaid billing guidelines, and EMR systems</li><li>Strong understanding of insurance policies including Medicare Advantage and NC Medicaid</li><li>Excellent organizational, communication, and problem-solving skills</li><li>Ability to maintain a professional and kind demeanor, especially with elderly patients</li><li>Dependable and punctual, with a strong work ethic and attention to detail</li></ul>Preferred Traits:<ul><li>Team Player: Willing to collaborate and assist where needed</li><li>Excellent Communicator: Able to understand and convey information clearly</li><li>Highly Reliable: Consistently punctual and committed to quality patient care</li><li>Positive Attitude: Displays grace, patience, and kindness in all interactions</li><li>Self-Starter: Proactively takes initiative and uses time efficiently</li></ul>Compensation &amp; Benefits:<ul><li>Competitive salary based on experience</li><li>Health insurance (company-sponsored) after 90 days</li><li>Paid holidays</li><li>3 weeks of paid vacation per year</li><li>401(k) with company match after one year</li><li>Bonus structure available after one year of employment</li></ul>Job Type: Full-timePay: $22.00 - $25.00 per hourBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Health insurance</li><li>Paid time off</li></ul>Work Location: In person

Billing and Collections Representative

Covenant Health

<div>Description
Performs all types of billing, collection and follow up functions for direct, third party and government patient accounts and serves as a resource and trainer to others in the area with minimal supervision. This individual is able to readily identify and respond to claim denial trends, postings error trends and/or complex inquiry calls for the purpose of routing. This individual identifies correct coding initiative via thorough research of the claim through use of available payer management guidelines and systems in order to maintain highest integrity of the Medical Group as well as to prevent filing deadline that would otherwise hinder revenue intake. This individual is responsible for analysis of various reporting to the appropriate leader to ensure compliance.
Providence caregivers are not simply valued &ndash; they&rsquo;re invaluable. Join our team at Covenant Medical Group and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.
Required Qualifications:
<ul><li>Extensive Customer Service Skills as well as computer application.
</li><li>Third party follow-up, government follow-up, patient collections, account resolution, billing, and/or cash applications.
</li><li>2 years Patient Accounting experience in a physician office, hospital, or medical collections or equivalent knowledge and ability to execute essential functions of this job description.
</li></ul>Preferred Qualifications:
<ul><li>Coursework/Training 1 year of college. Or equivalent education/experience.
</li><li>Business experience.
</li><li>Medical Business Office experience in a physician office or hospital.
</li></ul>Why Join Providence?
Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our mission of caring for everyone, especially the most vulnerable in our communities.
About Providence
At Providence, our strength lies in Our Promise of &ldquo;Know me, care for me, ease my way.&rdquo; Working at our family of organizations means that regardless of your role, we&rsquo;ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.
Posted are the minimum and the maximum wage rates on the wage range for this position. The successful candidate's placement on the wage range for this position will be determined based upon relevant job experience and other applicable factors. These amounts are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.
Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits.
Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Requsition ID: 424933
 
Company: Covenant Jobs
 
Job Category: Billing/Collections
 
Job Function: Revenue Cycle
 
Job Schedule: Full time
 
Job Shift: Day
 
Career Track: Admin Support
 
Department: 8002 ADMIN GRACE MSO SRVS
 
Address: TX Lubbock 2107 Oxford Ave
 
Work Location: Covenant Medical Grp-Oxford
 
Workplace Type: Hybrid
 
Pay Range: $16.14 - $24.69
 
The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.</div>

Billing and Collections Representative - ADMIN GRACE MSO SRV

Chief Financial Credit Union

<div>Collections Representative I
(Member Solutions / Customer Service) 
 $18&ndash;$22 per hour 
 Full-Time | Lending Department | Credit Union
Chief Financial Credit Union is seeking a compassionate and solution-focused Collections Representative I to join our team.
This role focuses on early-stage member outreach and support, helping members who are just beginning to fall behind on payments. Our approach to collections is centered on member service, education, and problem-solving &mdash; working with members to find solutions and prevent further financial hardship.
If you enjoy helping people, having meaningful conversations, and making a real impact, this is a great opportunity to start or grow your career in financial services.
What You&rsquo;ll Do
Contact members with accounts 11&ndash;29 days past due to assist with bringing loans current
Work with members to identify payment solutions and repayment options
Handle returned payments and checks, ensuring timely follow-up and resolution
Contact members experiencing first-payment defaults and help resolve issues early
Review accounts for loan maturity and payment accuracy
Maintain accurate records of all member interactions and account activity
Collaborate with internal departments to resolve account-related issues
Follow all credit union policies, procedures, and regulatory requirements
A Member-First Approach to Collections
At Chief Financial Credit Union, we take a service-driven approach to collections.
This role is not about high-pressure tactics &mdash; it&rsquo;s about:
Helping members understand their options 
Providing guidance during financial challenges 
Building trust through respectful, professional communication 
Creating positive outcomes for both the member and the Credit Union
What We&rsquo;re Looking For
Strong customer service and communication skills
Ability to handle sensitive conversations with empathy and professionalism
Problem-solving mindset with attention to detail
Ability to manage multiple accounts and follow up consistently
Professional, reliable, and team-oriented attitude
Preferred Experience
Customer service, call center, or collections experience
Banking, credit union, or financial services experience
Experience handling payments, account issues, or difficult conversations
Great Opportunity for Customer Service Professionals
This role is a great fit for candidates with experience in:
Customer service or call center roles
Retail or hospitality environments
Cash handling or payment-related positions
Sales or customer-facing roles
Many successful Collections team members come from customer service backgrounds and build long-term careers in financial services.
Career Growth Opportunities
This position is an excellent entry point into our Collections team.
Opportunities to advance through our Collections career path with increasing responsibility and pay.
Team members may grow into roles such as:
Collections Representative II
Senior Collections Specialist
Collections Leadership roles
Compensation &amp; Benefits
We offer a competitive compensation and benefits package, including:
 $18&ndash;$22 per hour depending on experience
Medical (BCBSM PPO &amp; HMO options) with employer contribution
Dental insurance with employer contribution
Vision coverage
401(k) with employer match
Generous Paid Time Off
Paid Federal Holidays
Professional development opportunities
Supportive, team-oriented work environment
Make a Meaningful Impact
At Chief Financial Credit Union, our Collections team plays a key role in helping members navigate financial challenges and regain stability.
If you&rsquo;re looking for a role where you can help people, build valuable skills, and grow your career, apply today.
Keywords: 
Collections Representative, Customer Service Representative, Call Center, Member Solutions, Financial Services, Account Resolution, Payment Plans, Banking, Credit Union</div>

Collection Representative I

Search 5352+ Collections representative jobs near you this May. New roles added regularly across leading industries. Apply today.

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Billing and Collections Representative - ADMIN GRACE MSO SRV

Collection Representative I