command center analyst

Citi

<div><p><b>Job Description</b></p><p>
The Ops Sup Analyst I is a trainee professional role. Requires a good knowledge of the range of processes, procedures and systems to be used in carrying out assigned tasks and a basic understanding of the underlying concepts and principles upon which the job is based. Good understanding of how the team interacts with others in accomplishing the objectives of the area. Makes evaluative judgements based on the analysis of factual information. They are expected to resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents. Must be able to exchange information in a concise and logical way as well as be sensitive to audience diversity. Limited but direct impact on the business through the quality of the tasks/services provided. Impact of the job holder is restricted to own job.<br>
<br>
<b>Responsibilities:</b></p><ul><li>
Participates in the application of operational risk policies, technology and tools, and governance processes to create lasting solutions for minimizing losses from failed internal processes, inadequate controls, and emerging risks.</li><li>
Contributes to risk assessments and drives actions to address the root causes that persistently lead to operational risk losses by challenging both historical and proposed practices.</li><li>
Provides governance and oversight may include (not limited to) technology operational risk, risk for example.</li><li>
Ensures that all product, operational, fiduciary, regulatory and payment system risks are actively identified, monitored, and adequately controlled</li><li>
Identifies system or process weaknesses, proposing resolutions that will mitigate the exposure and increase processing efficiency</li><li>
Integrates other control functions to ensure all risks are fully scrutinized</li><li>
Identifies risks that cross the businesses and organizing cross-functional solutions</li><li>
Additional duties as assigned</li><li>
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.</li></ul><p><b>
Qualifications:</b></p><ul><li>
Excellent written and verbal communication skills Ability to perform under pressure Ability to manage multiple tasks and priorities Ability to function independently. Proficient in MS Office Word, Excel and PowerPoint applications</li></ul><p><b>
Education:</b></p><ul><li>
Bachelor&rsquo;s/University degree or equivalent experience</li></ul><p></p><p>
-</p><p><b>
Job Family Group:
</b></p>Operations - Core<p>
-</p><p><b>
Job Family:</b></p>
Operations Support<p>
-</p><p><b>
Time Type:</b></p>
Full time<p>
-</p><p><b>
Most Relevant Skills
</b></p>Please see the requirements listed above.<p>
-</p><p><b>
Other Relevant Skills
</b></p>Credible Challenge, Data Analysis, Laws and Regulations, Management Reporting, Policy and Procedure, Referral and Escalation, Risk Controls and Monitors, Risk Identification and Assessment, Risk Remediation.<p>
-</p><p><i>
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.</i></p><p></p><p><i><br>
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review </i><i>Accessibility at Citi</i><i>.</i><br>
<br>
<i>View Citi&rsquo;s </i><i>EEO Policy Statement</i><i> and the </i><i>Know Your Rights</i><i> poster.</i></p></div>

Ops Sup Analyst I - C09 - CHENNAI

<div><p><b>Job Description</b></p><p>
The Ops Sup Analyst 1 is a trainee professional role. Requires a good knowledge of the range of processes, procedures and systems to be used in carrying out assigned tasks and a basic understanding of the underlying concepts and principles upon which the job is based. Good understanding of how the team interacts with others in accomplishing the objectives of the area. Makes evaluative judgements based on the analysis of factual information. They are expected to resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents. Must be able to exchange information in a concise and logical way as well as be sensitive to audience diversity. Limited but direct impact on the business through the quality of the tasks/services provided. Impact of the job holder is restricted to own job.<br>
<br>
<b>Responsibilities:</b></p><ul><li>
Participates in the application of operational risk policies, technology and tools, and governance processes to create lasting solutions for minimizing losses from failed internal processes, inadequate controls, and emerging risks.</li><li>
Contributes to risk assessments and drives actions to address the root causes that persistently lead to operational risk losses by challenging both historical and proposed practices.</li><li>
Provides governance and oversight may include (not limited to) technology operational risk, risk for example.</li><li>
Ensures that all product, operational, fiduciary, regulatory and payment system risks are actively identified, monitored, and adequately controlled</li><li>
Identifies system or process weaknesses, proposing resolutions that will mitigate the exposure and increase processing efficiency</li><li>
Integrates other control functions to ensure all risks are fully scrutinized</li><li>
Identifies risks that cross the businesses and organizing cross-functional solutions</li><li>
Additional duties as assigned</li><li>
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.</li></ul><p><b>
Qualifications:</b></p><ul><li>
Excellent written and verbal communication skills Ability to perform under pressure Ability to manage multiple tasks and priorities Ability to function independently. Proficient in MS Office Word, Excel and PowerPoint applications</li></ul><p><b>
Education:</b></p><ul><li>
Bachelor&rsquo;s/University degree or equivalent experience</li></ul><p></p><p>
-</p><p><b>
Job Family Group:
</b></p>Operations - Core<p>
-</p><p><b>
Job Family:</b></p>
Operations Support<p>
-</p><p><b>
Time Type:</b></p>
Full time<p>
-</p><p><b>
Most Relevant Skills
</b></p>Please see the requirements listed above.<p>
-</p><p><b>
Other Relevant Skills
</b></p>Credible Challenge, Data Analysis, Laws and Regulations, Management Reporting, Policy and Procedure, Referral and Escalation, Risk Controls and Monitors, Risk Identification and Assessment, Risk Remediation.<p>
-</p><p><i>
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.</i></p><p></p><p><i><br>
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review </i><i>Accessibility at Citi</i><i>.</i><br>
<br>
<i>View Citi&rsquo;s </i><i>EEO Policy Statement</i><i> and the </i><i>Know Your Rights</i><i> poster.</i></p></div>

Ops Sup Analyst 1 - C09 - CHENNAI

<div><p>Have you ever imagined to be part of one of the biggest food companies in the world?</p>
<p>Nourish life is our commitment. This is not limited to food production &ndash; it extends to projects, initiatives and causes we embrace. In order to deliver quality products, we have a team dedicated to innovating every day. We have more than 100,000 employees worldwide. A large team that has a global vision, without leaving aside the local needs.</p>
<p>Each member of our team is important to make BRF one of the largest food companies in the world. We are guided by values that serve as a compass for our work. Ethics in all actions, transparency in our value chain and innovation are non-negotiable points for us.</p>
<p>Come and join us to be part of this food giant!</p>
<p>BRF values and promotes an inclusive and diverse culture. We consider persons with disabilities for all our opportunities.</p>
<div><div><div><h2 class="jobSectionHeader"><b>
Job Description</b></h2>
</div><div><ul><li>Duty management
</li><li>Duty refund management</li>
<li>Monitor the accuracy of cost allocation to different cost centers and proper GL accounts.</li>
<li>Bayan booking process (creation of purchase requisitions, purchase orders, booking, and follow-up on the SADAD payment)</li>
<li>Material cost allocation</li>
<li>Support with meetings preparation and presentation</li>
<li>Support with policies and procedures</li>
<li>Handles departmental data and information management (department KPIs); including data collection, file updates, and visual management updates (graphs).</li>
<li>Comply with BRF Sustainability Policy guidelines, ensure adherence to BRF Sustainability Plan through activities in its routines that promotes compliance with the indicators and global ESG (Environmental, Social and Governance) commitments of the Company, ensuring the connection between its actions and sustainable development in the BRF chain.</li>
</ul></div></div><div><div><h2 class="jobSectionHeader"><b>Academic Background</b></h2>
</div><div><ul><li>Bachelor&rsquo;s degree in Business Administration, Finance, Economics</li>
</ul>
</div></div></div><p>Stay tuned on our Website to be aware about all the job opportunities we have!</p></div>

Management and Duty Analyst - GF

AKY Services Pvt. Ltd

<p><b>Join Leads Expert BPO as a QA Manager &ndash; Call Center (Night Shift)</b><br/><b>Location:</b> Rawalpindi / Islamabad<br/><b>Schedule:</b> Monday &ndash; Friday (Night Shift)<br/><b>Salary:</b> Market Competitive</p><p><b>About the Role</b></p><p>At <b>Leads Expert BPO</b>, quality isn&rsquo;t just what we measure &mdash; it&rsquo;s what we stand for. We&rsquo;re looking for a sharp, analytical, and proactive <b>Quality Assurance (QA) Manager</b> to join our leadership team. In this role, you&rsquo;ll monitor live and recorded calls, evaluate agent performance, and ensure that every interaction aligns with our standards of excellence, professionalism, and compliance. If you&rsquo;re passionate about driving improvement, elevating customer experience, and building a culture of quality &mdash; this role is made for you.</p><p><b>Key Responsibilities</b></p><ul><li>Monitor calls (live and recorded) to assess quality, compliance, and professionalism.</li><li>Ensure adherence to scripts, policies, and performance benchmarks.</li><li>Provide actionable feedback and coaching to agents and team leads.</li><li>Identify recurring issues and collaborate with trainers to close performance gaps.</li><li>Document violations, quality trends, and training needs.</li><li>Prepare and present detailed quality reports for management.</li><li>Recommend process improvements to enhance efficiency and customer satisfaction.</li></ul><p><b>Requirements</b></p><ul><li><b>Bachelor&rsquo;s degree</b> (preferred) or equivalent professional experience.</li><li>Proven experience as a <b>QA Executive, QA Analyst, or similar</b> in a BPO or call center.</li><li>Strong command of English (listening, comprehension, and communication).</li><li>Excellent analytical and attention-to-detail skills.</li><li>Ability to deliver constructive feedback and motivate teams toward excellence.</li><li>Solid understanding of call center KPIs, compliance rules, and quality frameworks.</li></ul><p><b>What We Offer</b></p><ul><li>Market-competitive salary package.</li><li>Leadership and career growth opportunities.</li><li>Supportive, collaborative, and professional environment.</li><li>The chance to shape quality standards and drive customer satisfaction at scale.</li></ul><p><b>How to Apply</b></p><p><b>HR Contact:</b> 0333-9739861</p><p>At <b>Leads Expert BPO</b>, we believe <b>quality is the heartbeat of success</b>. Join us as a <b>QA Manager</b> and help us raise the bar for customer experience&mdash;one call at a time.</p><p>Job Type: Full-time</p><p>Pay: Rs45,000.00 - Rs65,000.00 per month</p><p>Experience:</p><ul><li>Call Center: 1 year (Preferred)</li><li>Call Center QA: 1 year (Preferred)</li></ul><p>Location:</p><ul><li>Rawalpindi (Preferred)</li></ul><p>Work Location: In person</p>

Call Center QA Manager

DTS Solution

Role and Responsibilities 
 
 <div>
 <div>
 <ul>
 <li>
<i> </i> 
 Work as a Cyber SOC Tier 1 Analyst in DTS Solution   HawkEye CSOC cyber command center.<br> </li>
 <li>
<i> </i> 
 The security analyst Tier 1 monitors security events from the various SOC entry channels (SIEM, Tickets, Email and Phone), based on the security event severity, escalate to managed service support teams, tier 2 security analyst, and/or customer as appropriate to perform further investigation and resolution.<br> </li>
 <li>
<i> </i> 
 Reviews trouble tickets generated by SIEM Leverages emerging threat intelligence (IOCs, updated rules, etc.) to identify affected systems and the scope of the attack.<br> </li>
 <li>
<i> </i> 
 Reviews and collects asset data (configs, running processes, etc.) on systems for further investigation.<br> </li>
 <li>
<i> </i> 
 Will actively monitor security threats and risks, provide in-depth incident analysis, evaluate security incidents, and will provide proactive threat research.<br> </li>
 <li>
<i> </i> 
 Work closely with the Tier 2 Analyst to assess risk and provide recommendations for improving DTS Solution - HawkEye CSOC s customer security posture.<br> </li>
 <li>
<i> </i> 
 Participate in security incident management and vulnerability management processes. Identify, perform, review or track security incident investigations to resolution and identify lessons learnt.<br> </li>
 <li>
<i> </i> 
 Identify, perform or review root cause analysis efforts following incident recovery to enhance operations.<br> </li>
 <li>
<i> </i> 
 Participate in evaluating, recommending, implementing, and troubleshooting security. solutions and evaluating IT security of the new IT Infrastructure systems.<br> </li>
 <li>
<i> </i> 
 Ensure that corporate data and technology platform components are safeguarded from known threats.<br> </li>
 <li>
<i> </i> 
 Develop, implement and test new SIEM use cases. Regularly identify and develop new use cases for automation and tuning of security tools<br> </li>
 <li>
<i> </i> 
 Provide technical guidance to the customer s technical teams during the configuration of new log sources.<br> </li>
 <li>
<i> </i> 
 Understanding and implementing the SOC processes and procedures.<br> </li>
 <li>
<i> </i> 
 Follow standard operating procedures for detecting, classifying, and reporting.<br> </li>
 <li>
<i> </i> 
 Triage events for criticality and escalate according to predefined processes incidents under the supervision of Tier 2 and Tier 3 staff.<br> </li>
 <li>
<i> </i> 
 Communicate effectively with customers, team-mates, and management.<br> </li>
 <li>
<i> </i> 
 Provide input on tuning and optimization of security systems.<br> </li>
 <li>
<i> </i> 
 Follow ITIL practices regarding incident, problem and change management.<br> </li>
 <li>
<i> </i> 
 Document and maintain customer build documents, security procedures and processes.<br> </li>
 <li>
<i> </i> 
 Stay up to date with current vulnerabilities, attacks, and countermeasures.<br> </li>
 <li>
<i> </i> 
 Reviews the latest alerts to determine relevancy and urgency.<br> </li>
 <li>
<i> </i> 
 Creates new trouble tickets for alerts that signal an incident and require Tier 2 / Incident Response review.<br> </li>
 <li>
<i> </i> 
 Manages and configures security monitoring tools (SIEM, SYSLOG, NETFLOW, FIM, SYSMON etc.)<br> </li>
 </ul>
 </div>
 </div>
 <div>
 <div>
 <div>
</div>
 </div>
 </div>
 <div>
 <div>
 Qualifications </div>
 </div>
 <div>
 <div>
 <ul>
 <li>
<i> </i> 
 3+ years of experience of network/security architecture or operations experience<br> </li>
 <li>
<i> </i> 
 Experience working on specific SOC/SIEM platforms<br> </li>
 <li>
<i> </i> 
 Excellent experience in Elastic (ELK), Splunk, Wazuh, LogRhythm<br> </li>
 <li>
<i> </i> 
 Experience in SOAR technologies   Demisto, Cybersponse, FortiSOAR, Swimlane<br> </li>
 <li>
<i> </i> 
 Excellent experience in MDR or EDR<br> </li>
 <li>
<i> </i> 
 Experience in using security tools   commercial and open source<br> </li>
 <li>
<i> </i> 
 Experience in defensive technologies   NGFW, AV, VPN, IPS, NETFLOW, DAM, WAF, Proxy, Web Filtering etc. Ability to inspect using PCAP files.<br> </li>
 <li>
<i> </i> 
 Knowledge with Threat Hunting and MITRE ATT&amp;CK Methodology<br> </li>
 </ul>
 </div>
 </div>
 <div>
 <div>
 <div>
</div>
 </div>
 </div>
 <div>
 <div>
 Certifications </div>
 </div>
 <div>
 <div>
 <ul>
 <li>
<i> </i> 
 GIAC Certified Intrusion Analyst (GCIA)<br> </li>
 <li>
<i> </i> 
 GIAC Certified Enterprise Defender (GCED) issued by GIAC<br> </li>
 <li>
<i> </i> 
 GIAC Certified Incident Handler (GCIH) issued by GIAC<br> </li>
 <li>
<i> </i> 
 Certified Ethical Hacker (CEH) issued by EC-Council<br> </li>
 <li><br></li></ul></div></div><div><div><div><div><div><div><div> </div>
 </div>
 <div>
 <div>
 <div></div></div></div></div></div></div></div></div>

SOC Analyst - Tier 1

Odeabank

<div>
 <p>
  <strong>
   Qualifications
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Min 5+ years of experience in a
   <strong>
    CX Insight Analyst
   </strong>
   or similar role.
  </li>
  <li>
   Strong proficiency in Python and SQL for data analysis and reporting.
  </li>
  <li>
   Having strong knowledge of persona analysis, customer journey mapping and design thinking methodology preferably in Banking &amp; Finance sector
  </li>
  <li>
   Collaborate with cross-functional agile teams and outsource consultants, to ensure a cohesive and customer-centric approach in decision-making processes.
  </li>
  <li>
   Strong communication and presentation skills to effectively convey findings to technical and non-technical stakeholders
  </li>
  <li>
   Familiarity with customer experience technologies and tools
  </li>
  <li>
   Experience in quantitive and qualitive research methodologies.
  </li>
  <li>
   Ability to work collaboratively in a team environment and manage multiple priorities.
  </li>
  <li>
   Solution oriented, analytical thinking and research skills
  </li>
  <li>
   Strong leadership and project management skills.
  </li>
  <li>
   Strong command of written and verbal English
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Descriptions
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Analyze customer feedbacks and share the insights obtained with relevant individuals / teams in understandable, actionable formats and monitor CX related KPIs such as NPS, CSAT, CES.
  </li>
  <li>
   Utilize Python and SQL to extract, manipulate, and analyze large datasets.
  </li>
  <li>
   Monitor customer feedback and complaints daily, maintain communication with Sales Management, Contact Center, Product, and Segment teams for customers requiring immediate action, and establish an alert system.
  </li>
  <li>
   Develop and maintain dashboards and reports for CX metrics, ensuring accurate and timely delivery of insights to stakeholders.
  </li>
  <li>
   Work closely with Product, Segment and UX teams to translate insights into tangible actions and improvements across various customer touchpoints.
  </li>
  <li>
   Lead and support journey mapping processes, collaborating with cross-functional teams to optimize end-to-end customer journeys.
  </li>
  <li>
   Monitor and evaluate the impact of CX initiatives and provide recommendations for continuous improvement.
  </li>
 </ul>
 <p>
 </p>
</div>


CX Assistant Manager (CX Insight Analyst)

Systems Planning and Analysis, Inc. (SPA)

<div>Overview:
<div>
Systems Planning and Analysis, Inc. (SPA) delivers high-impact, technical solutions to complex national security issues. With over 50 years of business expertise and consistent growth, we are known for continuous innovation for our government customers, in both the US and abroad. Our exceptionally talented team is highly collaborative in spirit and practice, producing <i>Results that Matter</i>. Come work with the best! We offer opportunity, unique challenges, and clear-sighted commitment to the mission. SPA: Objective. Responsive. Trusted.</div><div></div><div><br>
The Space and Intelligence Division provides professional services to the US Space Force, Combatant Commands, Intelligence Community, and NASA. Our work includes enterprise architectural assessments, systems engineering and integration, test, planning and execution, cost estimating and analysis, acquisition support, and cybersecurity. We are trusted partners developing approaches and concepts to meet emerging high priority needs, assessing cutting-edge technologies, and supporting capabilities for our National Defense. Come join the fastest growing Division at Systems Planning and Analysis, Inc.</div><div></div><div><br>
The Strategic Technology Analysis Group (STAG), part of SPA&rsquo;s Space and Intelligence Division, offers sophisticated capabilities (people, process &amp; tools) to resolve unique problems in space, cyber, and special operations in support to military services, Secretary of Defense offices (OSD) and theater warfighters. Our portfolio includes the Assistant Secretary of Air Force for Space Acquisition &amp; Integration (SAF/SQ), Joint Warfare Analysis Center (JWAC), Space Security and Defense Program (SSDP), National Space Defense Center (NSDC), Space Warfighting Analysis Center (SWAC), Strategic Capabilities Office (SCO), US Space Command (USSPACECOM) and US Space Force (USSF). Come be a part of a high-speed low-drag organization providing unique and tailored solutions for our National Defense!</div><div></div><div><br>
SPA has an immediate need for a <b>Technical Program Analyst</b>.</div>
Responsibilities:
<p>
Seeking a Technical Program Analyst to support a DoD office in the development of rapid prototyping effects focused on Long Range Fires (LRF). SETA will support program management and system engineering activities in a program office like organization. While a background in systems engineering, DoD acquisition including prototyping, military capability development, and familiarity with hypersonics would be beneficial, we are seeking a candidate who is proactive and willing to learn by doing, not necessarily the person with the perfect background on paper. Travel less than 25%.</p><p></p><p><br>
Program management type activities will include:</p><ul><li>
Prepare statements of work and other acquisition related documents for work done by technical performers.</li><li>
Oversee complete lifecycle for acquisition/contracting efforts of various sizes, going from RFP to contract closeout.</li><li>
Assist in budget development for the program and cost estimation for specific activities.</li><li>
Complete administrative tasks, such as recording action items/trackers, submitting funding request documents, maintaining team calendar, setting up meetings and senior leader engagements, and preparing briefing materials.</li></ul><p></p><p><br>
Systems Engineering type activities will include:</p><ul><li>
CONOPS development and requirements engineering for prototype systems.</li><li>
Maintain risk trackers and burndown charts.</li><li>
Assist with planning and execution of test and evaluation events.</li><li>
Assist with planning, execution, and oversight of modeling and simulation efforts.</li></ul>
Qualifications:
<p>
Required:</p><ul><li>
Active TS/SCI with SCI and SAP eligibility</li><li>
STEM undergraduate degree or technical work experience in the DoD/NASA/NOAA/NNSA (uniformed or civilian)</li><li>
Minimum of 5 years of DoD or IC experience</li><li>
Able to work in a dynamic environment and effectively interact with numerous DoD, IC, military/civilian personnel, and industry partners</li><li>
Possess a high degree of originality, creativity, and initiative, and require minimal supervision</li><li>
Reports to designated work location in Chantilly, VA, up to full time, based on the needs of the customer</li></ul><p>
Desired:</p><ul><li>
Aerospace engineering or systems engineering in an aerospace context</li><li>
Previous experience working in a DoD/NASA/NOAA/NNSA program office</li></ul></div><div></div>

Technical Program Analyst

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