command center officer

Road and Transport, RTA Dubai

Job Title Operations Control Center Officer Roads and Transport Authority (RTA) Dubai, UAE Job Description Operations Control Center Officer Roads and Transport Authority (RTA) Dubai, UAE Position Overview The Roads and Transport Authority (RTA) in Dubai is hiring an Operations Control Center Officer to manage the EC3 systems linked to operational control centers across the Emirate. The role ensures smooth and safe operations of Dubai s multimodal transportation network by monitoring traffic, metro, bus, tram, marine, and taxi services, responding to incidents, and coordinating with internal and external stakeholders. The position requires strong technical, analytical, and communication skills to support 24/7 operational readiness. Location: UAE Location: Dubai Industry: Government Administration Function: Logistics-Transportation Gender: Any Candidate Nationality: UAE Nationals Only Candidate Preferred Location: Any Job Type: Full-time Core Duties * Prepare daily operational reports including incident and performance updates for Dubai s transport network * Respond to unplanned events received through EMMS C2, Dubai Police, and other agencies, verifying notifications with tools such as CCTV, GIS maps, and OCC communication * Monitor and govern operations across traffic, bus, metro, tram, marine, taxi, and smart monitoring OCCs to ensure service availability and compliance with procedures * Operate Mobile Command Vehicles (MCVs) during emergencies and major events, relaying updates to main and command control rooms * Escalate service disruptions and emergency-level incidents to relevant authorities immediately * Oversee planned event and crowd management operations at transport hubs through CCTV and OCC systems * Handle emergency and crisis communications through IMMCS, TETRA radios, SMS, and emergency call systems, ensuring proper documentation and escalation * Register incidents in EMMS C2 and document actions taken by OCCs in accordance with approved procedures * Support coordination between internal teams and external entities during crises, ensuring timely reporting to supervisors * Perform additional duties assigned by the direct line manager or Department Director Candidate Requirements * Diploma or Bachelor s degree in Business Administration or equivalent from an accredited university * Diploma holders require 5 years of experience; Bachelor s holders require 0 2 years of experience * Previous experience in operational control centers or transport network management preferred * Strong knowledge of transport monitoring systems such as EMMS C2, IMMCS, AVM, and iTraffic * Strong analytical, problem-solving, and reporting skills with high attention to detail * Ability to work under pressure and handle emergencies in a 24/7 shift environment * Excellent communication and teamwork skills for coordinating with multiple stakeholders Why Join Us * Competitive tax-free salary with full Dubai government benefits * Medical insurance, retirement benefits, and additional allowances under UAE Labour Law * Opportunity to contribute to Dubai s world-class transport infrastructure and smart mobility initiatives * Professional development opportunities in operations and crisis management * Work in a high-impact role ensuring the safety and reliability of Dubai s multimodal transport systems

Operations Control Center Officer

Continuity Global Solutions

<div><h3 class="jobSectionHeader">Emergency Operations Center (EOC) Supervisor</h3>
Location: Camp Arifjan and Camp Buehring, Kuwait 
Security Clearance Required: Active U.S. Secret Clearance 
Citizenship Requirement: U.S. Citizen<h3 class="jobSectionHeader">
Position Overview</h3>
The Emergency Operations Center (EOC) Supervisor is responsible for overseeing all Emergency Operations Center Technicians and ensuring the smooth, continuous operation of the EOC. The EOC Supervisor maintains personnel accountability, directs day-to-day activities within the center, and ensures compliance with all instructions and directives from the Contracting Officer&rsquo;s Representative (COR).
This position plays a key role in emergency response coordination, incident tracking, and operational reporting, ensuring that all events, alerts, and incidents are logged, communicated, and acted upon in accordance with established procedures and battle drills.<h3 class="jobSectionHeader">
Key Responsibilities</h3><ul>
<li>Supervise and maintain accountability of all Emergency Operations Center Technicians.
</li><li>Comply with all instructions and guidance provided by the COR.
</li><li>Maintain a DA Form 1594 (Daily Staff Journal or Duty Officer&rsquo;s Log) documenting all significant occurrences during each 24-hour shift.
</li><li>Assist U.S. Government personnel with receiving, reacting to, and reporting Commander&rsquo;s Critical Information Requirements (CCIRs), Serious Incident Reports (SIRs), and Other Reportable Incidents (ORIs).
</li><li>Manage and direct response forces in coordination with the Government, ensuring timely and effective incident response per established battle drills.
</li><li>Monitor and operate the WAVES system, SIPR and NIPR networks, radio systems, and other communication and automation equipment to ensure continuous situational awareness.
</li><li>Support tracking of off-camp operations, including conducting regular radio checks with checkpoints and monitoring movements along designated routes.
</li><li>Maintain familiarity with all relevant regulations, ASG-KU Command policies, higher headquarters directives, and operational orders.
</li><li>Answer phones and respond to EOC communications promptly, taking appropriate action and notifying relevant personnel as required.
</li><li>Ensure accountability and proper maintenance of all assigned communications and operational equipment.
</li><li>Utilize Microsoft Office applications for recordkeeping, communication, and reporting requirements.
</li></ul>Requirements<ul>
<li>
U.S. citizen.
</li><li>Active U.S. Secret Security Clearance.
</li><li>Minimum of 4 years of honorable military service, demonstrated by DD-214 (or equivalent FVEY document).
</li><li>Military experience may be waiverable in special circumstances with COR approval.
</li><li>Prior experience as an officer, warrant officer, or senior non-commissioned officer (E-7 or higher), or as a team leader in the armed forces, law enforcement, or private security operations in a contingency environment.
</li><li>Demonstrated proficiency with Microsoft Office Suite (Outlook, PowerPoint, Excel, Word, Internet Explorer).
</li><li>Strong organizational, communication, and leadership skills, with proven ability to operate effectively in high-tempo, mission-critical environments.</li></ul></div>

Emergency Operations Center (EOC) Supervisor

ContinuityGS

<div>
 
 Location:
 
 Camp Arifjan and Camp Buehring, Kuwait
 
 
 
 Security Clearance Required:
 
 Active U.S. Secret Clearance
 
 
 
 Citizenship Requirement:
 
 U.S. Citizen
 
 
 
 Position Overview
 
 
 
 The
 
 Emergency Operations Center (EOC) Supervisor
 
 is responsible for overseeing all Emergency Operations Center Technicians and ensuring the smooth, continuous operation of the EOC. The EOC Supervisor maintains personnel accountability, directs day-to-day activities within the center, and ensures compliance with all instructions and directives from the
 
 Contracting Officer's Representative (COR)
 
 .
 
 
 This position plays a key role in emergency response coordination, incident tracking, and operational reporting, ensuring that all events, alerts, and incidents are logged, communicated, and acted upon in accordance with established procedures and battle drills.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Supervise and maintain accountability of all Emergency Operations Center Technicians.
 </li>
 <li>
 Comply with all instructions and guidance provided by the COR.
 </li>
 <li>
 Maintain a DA Form 1594 (Daily Staff Journal or Duty Officer's Log) documenting all significant occurrences during each 24-hour shift.
 </li>
 <li>
 Assist U.S. Government personnel with receiving, reacting to, and reporting Commander's Critical Information Requirements (CCIRs), Serious Incident Reports (SIRs), and Other Reportable Incidents (ORIs).
 </li>
 <li>
 Manage and direct response forces in coordination with the Government, ensuring timely and effective incident response per established battle drills.
 </li>
 <li>
 Monitor and operate the WAVES system, SIPR and NIPR networks, radio systems, and other communication and automation equipment to ensure continuous situational awareness.
 </li>
 <li>
 Support tracking of off-camp operations, including conducting regular radio checks with checkpoints and monitoring movements along designated routes.
 </li>
 <li>
 Maintain familiarity with all relevant regulations, ASG-KU Command policies, higher headquarters directives, and operational orders.
 </li>
 <li>
 Answer phones and respond to EOC communications promptly, taking appropriate action and notifying relevant personnel as required.
 </li>
 <li>
 Ensure accountability and proper maintenance of all assigned communications and operational equipment.
 </li>
 <li>
 Utilize Microsoft Office applications for recordkeeping, communication, and reporting requirements.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 U.S. citizen.
 </li>
 <li>
 Active U.S. Secret Security Clearance.
 </li>
 <li>
 Minimum of 4 years of honorable military service, demonstrated by DD-214 (or equivalent FVEY document).
 </li>
 <li>
 Military experience may be waiverable in special circumstances with COR approval.
 </li>
 <li>
 Prior experience as an officer, warrant officer, or senior non-commissioned officer (E-7 or higher), or as a team leader in the armed forces, law enforcement, or private security operations in a contingency environment.
 </li>
 <li>
 Demonstrated proficiency with Microsoft Office Suite (Outlook, PowerPoint, Excel, Word, Internet Explorer).
 </li>
 <li>
 Strong organizational, communication, and leadership skills, with proven ability to operate effectively in high-tempo, mission-critical environments
 </li>
 </ul>
</div>

Ultimate HR Solutions

Role Title : Officer-Operations Control CenterRole Type : Outsourced, Full Time, On-Site, LongTermWork Location : Dubai, UAEWorking Days : 6 days working, 1 day offBenefits provided : Visa and medical insurance, other benefits as per UAE Employment LawKnowledge & Experience<ul><li>Education: College Degree</li><li>Experience: 3 Years operations or Training Center management experience with relevant exposure to administrative functions in a similar environment / service industry.</li><li>Previous Dispatcher Experience / Dispatcher Applications Knowledge</li><li>Scheduling System Knowledge</li><li>MS Excel Advanced Knowledge</li><li>Data Analytics Background / Minimum Basic Knowledge</li><li>Emergency Handling Knowledge / Basic Safety awareness</li></ul>Soft Skills:<ul><li>Growth Mindset</li><li>Strong Work Ethic</li></ul>Interested candidates, share your CV via email with the subject line 'Officer-Operations Control Center'<img src="https://www.jobg8.com/Tracking.aspx?JwjScu8ixlKuCdGd%2bZXwyl%2f4jLN1%2f6Mxu" width="0" height="0" />

Administration Officer-Operations Control Center

<div><h3 class="jobSectionHeader">Operations Center Site Leader</h3>
Location: Camp Arifjan and Camp Buehring, Kuwait 
Security Clearance Required: Active U.S. Secret Clearance 
Citizenship Requirement: U.S. Citizen<h3 class="jobSectionHeader">
Position Overview</h3>
The Operations Center Site Leader is responsible for managing all contractor personnel assigned to the Operations Center and serves as the primary interface with military and U.S. Government counterparts on matters related to Contractor Security Guard (CSG) activities. This position plays a key role in coordinating threat intelligence, supporting mission planning, and ensuring that all operations center functions are executed in accordance with U.S. Government directives and contract requirements.
The Site Leader ensures accountability of all contractor personnel, maintains situational awareness of ongoing operations, and facilitates communication between Intelligence, Operations, and Force Protection elements. This individual ensures the Operations Center operates efficiently, maintains compliance, and provides timely reporting and support to mission leadership.<h3 class="jobSectionHeader">
Key Responsibilities</h3><ul>
<li>Supervise and manage all contractor personnel assigned to the Operations Center.
</li><li>Serve as the principal liaison with military and Government representatives for operational coordination and information sharing.
</li><li>Coordinate with Intelligence, Operations, and Force Protection personnel to plan and implement security operations and threat response measures.
</li><li>Maintain daily accountability for all contractor personnel, ensuring reports are submitted in the required format and timeframe established by the Government.
</li><li>Ensure the Operations Center fulfills all required duties, directives, and performance standards.
</li><li>Oversee and ensure effective communication between the contractor security force, U.S. Government leadership, and other relevant agencies.
</li><li>Support operational planning, incident tracking, and response coordination as directed.
</li><li>Maintain accurate records and reports in compliance with contract and Government requirements.
</li><li>Ensure staff are trained, equipped, and prepared to execute Operations Center responsibilities at all times.
</li><li>Utilize Microsoft Office Suite tools for reporting, data management, and communications.</li>
</ul>
Requirements<ul>
<li>
U.S. citizen.
</li><li>Active U.S. Secret Security Clearance.
</li><li>Minimum of 10 years of combined professional experience in the military, law enforcement, or private security industry.
</li><li>At least 7 years of honorable military service required (waiverable in special circumstances with COR approval).
</li><li>Prior experience as an officer, warrant officer, or senior non-commissioned officer (E-7 / NATO OR-7 or above), or team leader in military, police, or private security operations in a contingency environment.
</li><li>Must provide documentation of honorable discharge (DD-214 or equivalent from FVEY military forces).
</li><li>Demonstrated proficiency with Microsoft Office Suite (Outlook, PowerPoint, Excel, Word, Internet Explorer).
</li><li>Strong leadership, organizational, and communication skills, with proven ability to manage personnel in dynamic operational environments.</li></ul></div>

<div>***U.S. Citizenship Required***
Why join our team?
With a mission that spans the globe, the USO provides a rewarding and fulfilling work environment. Our team is exceptional, and we offer generous paid time off, including volunteer days and military leave. We have a remarkable 401k match, comprehensive benefits, and opportunities for training and education reimbursement. Our team members are passionate about putting the mission first, and we have a lot of fun while doing it. Working for the USO isn't just a job &ndash; it's a calling, and we believe in doing what you love and loving what you do.
Don&rsquo;t take our word for it. The external &ldquo;Great Place To Work&rdquo; survey found that:
<ul><li>The USO is a Certified Great Place to Work 2023-2024</li>
<li>93% feel good about the ways we contribute to the community.</li>
<li>93% are proud to tell others they work here.</li>
<li>88% feel their work has special meaning: this is not &quot;just a job.&quot;</li>
<li>89% feel that when you join the company, you are made to feel welcome.</li>
<li>91% feel people here are treated fairly regardless of their race.</li>
<li>87% feel people here are treated fairly regardless of their gender.</li>
</ul>
The Center Operations Specialist position is responsible for executing the day-to-day operations of one or more USO Centers, providing excellent customer service, and maintaining a safe, friendly, and inviting environment for service members. This position also manages and delivers, and may assist in designing, high quality, self-sustaining and cost-efficient programs, events and activities in locations surrounding the Center(s). It provides valuable, engaging and memorable experiences for military service members and their families, and may also guide and administer volunteers.
Principal Duties and Responsibilities (*Essential Duties)
<ul><li>Execute day-to-day Center operational procedures, ensuring a cost-effective, safe, welcoming and clean environment. Monitor and maintain facilities and equipment so that they are well-maintained and ready-to-use. Enforce sanitary and food-handling guidelines and regulations.*</li>
<li>Engage and interact with Center visitors, and serve as a subject matter expert about its amenities, tours, classes, programs and services; troubleshoot to resolve issues. May direct and manage vendors.*</li>
<li>Help to maintain Center operations within budget. Monitor and maintain, and accurately report on inventory, and handle cash. Provide data for financial, operational and statistical reports as requested. Provide ad hoc reports as required.*</li>
<li>Create and maintain a Standard Operating Procedure file that details local operational procedures and Center activities to enable prompt reporting, easy rotation and follow-on.*</li>
<li>As directed by Center Operations Manager or other leaders, help to plan and oversee, and lead the execution of, operational areas which may include programs, logistics, inventory management, budget, social media and database management.*</li>
<li>Assist with operations and programs communications and awareness. Compile and prepare announcements, stories and photos for social media, local media representatives and website publications, ensuring that content conforms to USO media guidelines.*</li>
<li>Deliver, or assist in managing the planning and evaluation of new and existing USO programs, activities and events on and off US military installations, including coordinating all functions, materials and assets to ensure that these programs, activities and events are effective and run efficiently.*</li>
<li>Assist Center Operations Manager or higher-level colleagues in reviewing USO programs and service needs within assigned area, including helping to research and recommend new programs and services. Implement any resulting program, event or activity changes.*</li>
<li>With key internal and external stakeholders, assist in developing, improving and maintaining working relationships with the U.S. Military, local community leaders, partners and donors, and media representatives to enhance awareness and generate support of the USO mission, and to support successful program delivery.*</li>
<li>Coordinate with Center colleagues to ensure appropriate and adequate resources including volunteers, materials, and supplies are available for all programs, events, and activities. Serve as a programs resource to colleagues and oversee volunteer participation.*</li>
<li>Communicate key information to volunteers, including shift openings, policy changes, development opportunities, etc. Maintain and generate reports from the volunteer database related to hours worked, applications in process/received, etc.*</li>
<li>Direct prospective volunteers through the application process. Help coordinate on the job training for volunteers. Implement volunteer recognition events and run reports &ndash; e.g., award milestone/birthdays, etc. Communicate volunteer improvement suggestions to USO colleagues. Submit Volunteer of the Quarter nominations.*</li>
<li>May be required to operate a USO or personal motor vehicle.</li>
<li>Other duties as assigned, including backfilling for Center Operations Manager or other positions, as directed by senior leaders.</li>
</ul>
Job Specifications
<ul><li>High School Diploma or equivalent.</li>
<li>2+ years work experience in event management, marketing, retail, customer service, recreation facility or related role. Relevant experience in a non-profit, military, multicultural and/or global organization preferred.</li>
<li>Strong interpersonal, customer service and problem-solving skills. Ability to interact with USO Leadership, the general public and military audiences at a variety of levels with integrity and professionalism.</li>
<li>Proficiency using computers and electronics equipment. Working knowledge of various software, applications, and programs including but not limited to Microsoft Office Suite. General knowledge of various software, applications, and programs including but not limited to volunteer management software and social media platforms. Experience with Digital Cheetah preferred.</li>
<li>Demonstrated ability to exercise sound judgment related to controversial and/or culturally sensitive subjects. Ability to handle confidential information with tact and poise.</li>
<li>Demonstrated ability to show initiative, self-motivation, and attention to detail with the ability to manage multiple projects with competing priorities. Ability to quickly and easily adapt to changing organizational needs.</li>
<li>Ability to achieve desired results while working collaboratively in a team environment.</li>
<li>Ability to perform basic math and follow proper cash/donation handling and reporting procedures, business/accounting functions including project management and budget reconciliation.</li>
<li>Willingness and ability to work non-standard hours as needed.</li>
<li>General knowledge of military community preferred.</li>
<li>Ability to obtain and maintain proper credentials necessary to access USO Center locations and facilities including but not limited to security, credit and/or background screening, SOFA status, valid driver&rsquo;s license.</li>
<li>Ability to obtain and maintain a valid United States passport and valid foreign driver&rsquo;s license* (in applicable locations/regions)</li>
<li>Must be a strong advocate of the USO&rsquo;s mission.</li>
</ul>
Details
<ul><li>This position is located at Camp Buehring, Kuwait.</li>
<li>U.S. Citizenship Required</li>
<li>Resume and cover letter are required for full consideration.</li>
<li>Background check &ndash; education, criminal and driving required.</li>
<li>The statements contained herein describe the scope of the responsibility and essential functions of this position but should not be considered to be an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload.</li>
</ul>
If that&rsquo;s not enough to convince you, here are some direct quotes from employees:
<ul><li>The organization truly cares about the people who work here.</li>
<li>I have been with the USO for 4 years and have consistently been able to grow in my knowledge and position. It is a fun place to work and my work/life balance is manageable. The way the organization has handled COVID has been top notch - I never felt fearful that I would lose my job or be put in a situation where I did not feel safe. The benefits are great - PTO and 401k matching are top level.</li>
<li>There is great consideration given and extended in the following areas: organizational core values for all, work-life balance, impact we can actually see (and even experience as a staff member- the feeling of making an impact is priceless), autonomy with respect to current position within the organization.</li>
<li>Everyone is friendly and easy to talk to. We collaborate well together and share ideas and interests to create fun activities for our overall goal in the community. I couldn't think of a better organization to work for.</li>
<li>The mission alone provides a positive and meaningful purpose, where people should want to work and be a part of. Most of the people who work for the USO and volunteer for the USO have giving hearts and want to make a difference. This also makes the organization a place where people would want to work.</li>
<li>The mission and opportunities to make a Difference are amazing. There is no doubt that the USO is one of the most forward-facing, frontline serving nonprofits that I know of.</li>
</ul>
#theUSO
Apply today. Join the mission. Join Team USO.
***U.S. Citizenship Required***</div>

Center Operations Specialist

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