commercial card business analyst payments associate

JPMorganChase

<div><b>JOB DESCRIPTION</b><p><br>
You are excited to utilize your background in Payments and as a trusted sales professional to make an impact. You have found the right team.﻿</p><p>
As a Strategic Supplier Specialist within the Supplier Experience Team, you will engage with suppliers to enhance their experience and promote the adoption of our commercial card solutions. You will conduct outbound sales calls, develop strong relationships, and collaborate with internal teams to ensure seamless onboarding. Your role will focus on understanding supplier needs, tracking sales activities, and staying informed about industry trends to effectively position our solutions.</p><p>
</p><p><b>Job responsibilities
</b></p><ul><li>Conduct outbound sales calls to our Client's Suppliers to introduce and promote our commercial card solutions.</li>
<li>Develop and maintain strong relationships with suppliers to ensure a positive experience and ongoing engagement.</li>
<li>Identify and understand supplier needs and tailor solutions to meet those needs.</li>
<li>Collaborate with internal teams to ensure seamless onboarding and integration of suppliers into the commercial card program.</li>
<li>Track and report on sales activities and outcomes, providing insights and recommendations for improvement.</li>
<li>Stay informed about industry trends and competitor offerings to effectively position our solutions.</li>
<li>Achieve and exceed sales targets and performance metrics.</li></ul><p><b>
Required qualifications, capabilities, and skills
</b></p><ul><li>Proven experience in a phone-based sales role</li>
<li>Strong communication and interpersonal skills, with the ability to build rapport quickly.</li>
<li>Self-motivated and results-driven, with a track record of meeting or exceeding sales targets.</li>
<li>Experience in the financial services or commercial card industry.</li>
<li>Ability to work independently and as part of a team in a fast-paced environment.</li>
<li>Proficient in using CRM software and other sales tools.</li></ul><p><b>
Preferred qualifications, capabilities and skills</b></p><ul>
<li>Experience within Payments, financial services or commercial card industry</li>
<li>Working knowledge of Microsoft products such as excel and outlook</li>
<li>Working knowledge of Salesforce</li></ul>
<b>ABOUT US</b><br>
<div>
<div>JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world&rsquo;s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
</div><p></p><div><p>We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
</p><div><p>We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants&rsquo; and employees&rsquo; religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.</p>
<p>JPMorgan Chase &amp; Co. is an Equal Opportunity Employer, including Disability/Veterans</p><br>
</div></div></div><br>
<br>
<b>ABOUT THE TEAM</b><br>
<div>
A part of the Commercial &amp; Investment Bank, J.P. Morgan Payments enables organizations of all sizes to execute transactions efficiently and securely, transforming the movement of information, money, and assets. The team of experts tackles complex challenges at every stage of the payment lifecycle. And their industry-leading solutions facilitate seamless transactions across borders, industries, and platforms.</div><div><br>
<br>
</div><div>Operating in over 160 countries and handling more than 120 currencies, J.P. Morgan Payments business is the largest processor of USD payments, with a daily transaction volume of $10 trillion.</div></div>

Commercial Card Business Analyst - Payments - Associate

<div><b>JOB DESCRIPTION</b><p><br>
Help shape how businesses accept payments every day. Join a client-facing team that turns complex payment challenges into simple, secure, and scalable solutions. You&rsquo;ll guide mid-sized businesses through their journey to go-live, making it easier for them to accept card payments with confidence. If you love solving technical puzzles, collaborating with diverse teams, and seeing your work make an immediate impact, this role is for you.</p><p>
</p><p>As a Technical Implementation Associate I within Payments Technology, Merchant Services, you lead clients through the integration and testing of credit card transaction processing on our platforms. You partner directly with developers, project managers, and stakeholders to align payment workflows with technical specifications and regulatory standards. You thrive in a fast-paced, collaborative environment, managing multiple projects while building trusted relationships. Your work enables businesses across industries to process payments securely and reliably.</p><p>
Job responsibilities</p><ul><li>
Lead technical onboarding and implementation for mid-sized merchants and third-party integrators</li><li>
Advise clients on connectivity options, communication protocols, and transaction record formats aligned to product capabilities</li><li>
Plan and execute integration testing to validate features, connectivity, industry, and regulatory requirements</li><li>
Analyze transaction and file messages sent to test environments or self-testing tools and communicate results and remediation steps</li><li>
Diagnose issues across application, data, and network layers; coordinate fixes with clients and internal partners</li><li>
Serve as the primary point of contact for implementation issues and drive timely resolution</li><li>
Coordinate technical activities for migrations from current processing environments to our platforms</li><li>
Mentor analysts and collaborate with cross-functional partners to improve client integrations and internal processes</li><li>
Partner with sales consultants and subject matter experts to provide advanced technical consultation on client calls</li><li>
Support complex initiatives including EMV chip certification with card networks</li><li>
Contribute to special projects that enhance the tools, processes, and standards used during implementation</li></ul><p>
Required qualifications, capabilities, and skills</p><ul><li>
3+ years of experience in the credit card payment processing industry in a technical role</li><li>
5+ years of experience in a technical role such as networking, technical support, quality assurance, sales engineering, or business analysis</li><li>
1+ years of experience with connectivity technologies such as MPLS, VPN, internet, or cloud networking</li><li>
1+ years of experience with protocols such as TCP/IP, SFTP, and HTTPS</li><li>
Experience reading and interpreting technical product specifications for transaction and file-based integrations</li><li>
2+ years of experience diagnosing complex issues across applications, data messages, and network connectivity</li><li>
Familiarity with payment security and compliance requirements such as Payment Card Industry (PCI) standards</li><li>
Strong analytical, organizational, and communication skills with a client-focused mindset</li><li>
Ability to prioritize and manage multiple projects in a fast-paced environment</li><li>
Ability to handle escalations with professionalism and drive positive outcomes</li></ul><p>
Preferred qualifications, capabilities, and skills</p><ul><li>
Experience with point-of-sale (POS) systems and payment terminals</li><li>
Experience with EMV chip certification processes with card networks</li><li>
Knowledge of processing platforms such as Stratus, Tandem, or Orbital Gateway</li><li>
Bachelor&rsquo;s degree in a related field</li><li>
Experience mentoring peers and leading process improvements</li><li>
Experience working with resellers, hardware vendors, and integrators in the payments ecosystem</li><li>
Experience with host simulators and self-testing tools for payments integrations</li></ul><p>
</p><b>ABOUT US</b><br>
<div>
<div>JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world&rsquo;s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
</div><p></p><div><p>We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
</p><div><p>We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants&rsquo; and employees&rsquo; religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.</p>
<p>JPMorgan Chase &amp; Co. is an Equal Opportunity Employer, including Disability/Veterans</p><br>
</div></div></div><br>
<br>
<b>ABOUT THE TEAM</b><br>
<div>
J.P. Morgan's Global Banking business is one of the largest wholesale banking client franchises in the world. We serve clients, including corporations, governments, states, municipalities, healthcare organizations, education institutions, banks and investors.<br>
<br>
Global Investment Banking supports a broad range of corporations, institutions and governments by providing strategic advice, capital raising and risk management expertise.</div></div>

Technical Implementation Associate

<div><b>JOB DESCRIPTION</b><p><br>
Lead the forefront of innovative solutions analysis in a dynamic tech environment, driving success through expertise in data analytics and technical program delivery.</p><p>
As a Lead Solutions Analyst in Corporate Investment Bank Payment Technology, you will play a central role in driving the success of our technical program delivery. Your deep understanding of applications, platforms, and products will position you as a key bridge between product owners, business, operations, and software developers. Utilizing advanced analytical reasoning and technical fluency, you will translate complex business requirements into well-structured and technically feasible solutions. You will make data-informed decisions and provide strategic insights to support key business initiatives. As a technical subject matter expert, you'll navigate ambiguity, manage change effectively, and communicate compellingly with diverse stakeholder audiences to ensure the highest quality and professionalism in service delivery.</p><p>
This role is for a Business Analyst responsible for requirement analysis, testing and providing solutions for Global Liquidity platform. The candidate will be expected to perform data analysis, create and maintain requirement documentation, help with testing (exploratory manual testing and automated acceptance testing), work closely with product owners and application developers to develop end user applications and data feeds within the Global Liquidity Technology Services Architecture. Development will take place in a continuous integration environment leveraging tools and processes to ultimately increase the control, quality and business value of the development team products, adhering to Lean &amp; Agile delivery methodologies.</p><p><b>
Job responsibilities</b></p><ul><li>
Lead the elicitation, documentation, and validation of business and data flow requirements, ensuring alignment with stakeholder expectations and technical feasibility</li><li>
Develop and maintain comprehensive knowledge of industry trends, emerging technologies, and best practices to provide strategic guidance and innovative solutions for complex projects</li><li>
Model the design and implementation of technical solutions, ensuring seamless integration with existing systems and infrastructure</li><li>
Utilize advanced data analytics techniques to extract insights from large, diverse datasets, driving data-informed decision-making and supporting key business initiatives</li><li>
Mentor and guide team members in the application of technical writing and analytical reasoning skills, fostering a culture of continuous learning and improvement</li><li>
Communicate technical concepts and API functionality clearly to both business and technical stakeholders</li><li>
Write low-level Jira stories and detailed acceptance criteria to clearly define requirements and tasks for the scrum team</li></ul><p><b>
</b></p><p><b>Required qualifications, capabilities, and skills</b></p><ul><li>
5+ years of experience or equivalent expertise in solutions analysis, technical program delivery, or a related field</li><li>
Experience using tools like Jira</li><li>
Demonstrated expertise in data analysis and data application, including hands-on experience with major data visualization platforms</li><li>
Advanced knowledge of data analytics techniques, with experience in developing and interpreting models, diagrams, and data-driven insights</li><li>
Proven ability to apply technical fluency in current and relevant platforms, software tools, and technologies to drive innovative solutions</li><li>
Strong track record of leading through change, navigating ambiguous situations, and managing dependencies in complex projects</li></ul><p>
</p><p><b>Preferred qualifications, capabilities, and skills</b></p><ul><li>
Technical background and an understanding of the financial industry, liquidity products and payments knowledge</li><li>
Experience in test driven development and acceptance test driven development</li><li>
Experience working with RESTful and/or SOAP APIs</li><li>
Familiarity with API testing tools (e.g., Postman, SoapUI)</li></ul>
<b>ABOUT US</b><br>
<div>
<div>JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world&rsquo;s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
</div><p></p><div><p>We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
</p><div><p>We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants&rsquo; and employees&rsquo; religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.</p>
<p>JPMorgan Chase &amp; Co. is an Equal Opportunity Employer, including Disability/Veterans</p><br>
</div></div></div><br>
<br>
<b>ABOUT THE TEAM</b><br>
<br>
J.P. Morgan&rsquo;s Commercial &amp; Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial &amp; Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.</div>

Global Liquidity Lead Solutions Analyst

<div><b>JOB DESCRIPTION</b><p><br>
Join a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation.</p><p>
</p><p>As a Technology Support II team member in Corporate Investment Bank, you will play a vital role in ensuring the operational stability, availability, and performance of our production application flows. Your efforts in troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems support a seamless user experience and a culture of continuous improvement.</p><p>
</p><p><b>Job responsibilities</b></p><ul><li>
Analyze and troubleshoot production application flows to ensure end-to-end application or infrastructure service delivery supporting the business operations of the firm</li><li>
Improve operational stability and availability through participation in problem management</li><li>
Monitor production environments for anomalies and address issues utilizing standard observability tools</li><li>
Assist in the escalation and communication of issues and solutions to the business and technology stakeholders</li><li>
Identify trends and assist in the management of incidents, problems, and changes in support of full stack technology systems, applications, or infrastructure</li><li>
Engage with Agentic agent functionality that is built to solve issues systemically while allowing tracking of the issues</li><li>
Promote documentation for solutions that agentic agents can respond with to for self-identified processing issues</li></ul><p>
</p><p><b>Required qualifications, capabilities, and skills</b></p><ul><li>
2+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services</li><li>
Knowledge of applications or infrastructure in a large-scale technology environment on premises or public cloud</li><li>
Exposure to observability and monitoring tools and techniques</li><li>
Familiarity with processes in scope of the Information Technology Infrastructure Library (ITIL) framework</li><li>
Strong written communication skills along with capabilities to write technical documentation for simple use</li><li>
Strong partnership skills with understand of escalation management across partner relationships</li></ul><p>
</p><p><b>Preferred qualifications, capabilities, and skills</b></p><ul><li>
Knowledge of one or more general purpose programming languages or automation scripting</li><li>
Desire to grow and learn in the AI space as the business grows</li><li>
Knowledge of Geneos, Splunk, and Dynatrace</li><li>
Knowledge of the Payment process rails such as Real Time Payments, Automated Clearing House, Payment FX Processing, Push to Card, and eWallet</li></ul><p><br>
</p><b>ABOUT US</b><br>
<div>
<div>JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world&rsquo;s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
</div><p></p><div><p>We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
</p><div><p>We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants&rsquo; and employees&rsquo; religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.</p>
<p>JPMorgan Chase &amp; Co. is an Equal Opportunity Employer, including Disability/Veterans</p><br>
</div></div></div><br>
<br>
<b>ABOUT THE TEAM</b><br>
<br>
J.P. Morgan&rsquo;s Commercial &amp; Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial &amp; Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.</div>

Technology Support II - Production Management

<div><b>JOB DESCRIPTION</b><p><br>
Lead the forefront of innovative solutions analysis in a dynamic tech environment, driving success through expertise in data analytics and technical program delivery.</p><p>
As a Lead Solutions Analyst in Commercial &amp; Investment Bank, you will play a central role in driving the success of our technical program delivery. Your deep understanding of applications, platforms, and products will position you as a key bridge between product owners, business, operations, and software developers. Utilizing advanced analytical reasoning and technical fluency, you will translate complex business requirements into well-structured and technically feasible solutions. You will make data-informed decisions and provide strategic insights to support key business initiatives. As a technical subject matter expert, you'll navigate ambiguity, manage change effectively, and communicate compellingly with diverse stakeholder audiences to ensure the highest quality and professionalism in service delivery.</p><p>
</p><p><b>Job responsibilities</b></p><ul><li>
Elicit, analyze, and document end-to-end payment requirements by partnering with product owners, business operations, architecture, and engineering to ensure functional clarity, feasibility, and delivery readiness</li><li>
Translate complex product and operational needs into structured solution requirements, including business process sequences, lifecycle state transitions, business error handling, and non-functional constraints</li><li>
Define system capabilities (the &lsquo;What&rsquo;) and acceptance outcomes with Product and Operations partners, including expected controls decisions (pass/hold/reject/recheck) and exception-routing behavior</li><li>
Perform data-flow and impact analysis across intake, capture, qualification, controls, settlement, and clearing connectors to identify gaps, dependencies, and migration risks</li><li>
Produce high-quality artifacts such as process maps, source-to-target mappings, business rules, data dictionaries, API/field requirements, and traceable acceptance criteria</li><li>
Lead requirement governance through backlog refinement, story decomposition, and prioritization with clear rationale (reuse vs new capability, config vs code)</li><li>
Collaborate with cross-functional teams to maintain standards, policies, and governance aligned to controls, compliance, resiliency, and operational support</li><li>
Support test strategy by defining business scenarios, validation criteria, and expected lifecycle/event outcomes for QA/UAT/E2E and cutover rehearsal</li><li>
Drive analysis for modernization and migration programs, including dual-run behavior comparison, parity validation, and operational readiness sign-off inputs</li><li>
Continuously build technical and domain knowledge in payments, standards, and market infrastructure changes to apply best practices and improve solution quality</li></ul><p>
</p><p><b>Required qualifications, capabilities, and skills</b></p><ul><li>
5+ years of experience or equivalent expertise in solutions analysis, technical program delivery, or a related field</li><li>
Demonstrated experience in payment processing domains across lifecycle stages: initiation/intake, enrichment/qualification, controls, settlement, and clearing connectivity</li><li>
Strong understanding of payment controls and operations, including sanctions, fraud, funds control, exception handling, and lifecycle state management</li><li>
Advanced knowledge of ISO 20022 and SWIFT messaging, including ability to interpret message structures and map business requirements to data models</li><li>
Proven ability to elicit requirements and produce clear, implementation-ready documentation for business and technical audiences</li><li>
Strong SQL skills to query, validate, and analyze payment and operational data for decision support and requirement validation</li><li>
Strong knowledge of payment rails in the United States and international corridors, including high-value and low-value processing patterns</li><li>
Experience working with major clearing infrastructures and/or partner-bank connectivity models</li><li>
Ability to drive outcomes in a fast-paced, high-dependency environment with competing priorities</li><li>
Excellent analytical problem-solving skills and structured reasoning for ambiguity resolution</li></ul><p><b>
</b></p><p><b>Preferred qualifications, capabilities, and skills</b></p><ul><li>
Deep knowledge of High Value Payment systems, Low Value Payment systems, and Real-Time Payment rails</li><li>
Experience supporting migration programs from legacy payment platforms to modern event-driven architectures</li><li>
Strong proficiency in JIRA and related tooling for backlog management, traceability, and dependency tracking</li><li>
Ability to design and review test plans/scenarios with full acceptance coverage across functional flows, lifecycle events, and exception paths</li></ul><p><br>
</p><b>ABOUT US</b><br>
<div>
<div>JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world&rsquo;s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
</div><p></p><div><p>We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
</p><div><p>We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants&rsquo; and employees&rsquo; religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.</p>
<p>JPMorgan Chase &amp; Co. is an Equal Opportunity Employer, including Disability/Veterans</p><br>
</div></div></div><br>
<br>
<b>ABOUT THE TEAM</b><br>
<br>
J.P. Morgan&rsquo;s Commercial &amp; Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial &amp; Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.</div>

Real Time Payments - Lead Solutions Analyst

<div><b>JOB DESCRIPTION</b><p><br>
Join our dynamic team to revolutionize how technology intersects with business. Your analytical skills and tech-savviness will be pivotal in creating impactful solutions.</p><p>
As a Solutions Analyst III in the Realtime Payments Group, you will aid in bridging the gap between product owners, business, operations, and software developers by leveraging your technical fluency and strong analytical reasoning skills. Your responsibilities will include eliciting and documenting business and data flow requirements, translating them into well-structured and technically feasible solutions. Your adaptability and ability to lead through change will enable you to navigate complex situations and manage dependencies effectively. With a strong foundation in data analytics and technical solutions, you will contribute to the development of innovative architecture designs and data-driven insights that guide business decisions. Your excellent communication skills, both verbal and written, will ensure clear and concise information exchange with diverse stakeholder audiences, fostering collaboration and alignment across departments.</p><p><b>
Job responsibilities</b></p><ul><li>
Elicit and document comprehensive business and data flow requirements by engaging with product owners, business stakeholders, and technical teams to ensure alignment and feasibility</li><li>
Translate complex business requirements into well-structured technical solutions, leveraging data analytics and technical knowledge to optimize system performance and scalability</li><li>
Conduct in-depth data analysis and interpretation to identify trends, gaps, and opportunities, providing actionable insights that support decision-making and key business initiatives</li><li>
Collaborate with cross-functional teams to develop and maintain architecture designs, policies, standards, and governance processes that align technology with business strategy</li><li>
Continuously enhance technical knowledge and stay current with industry trends, ensuring the application of best practices and innovative solutions to address evolving business needs
</li></ul><p></p><p><b>Required qualifications, capabilities, and skills</b></p><ul><li>
3+ years of experience or equivalent expertise in solutions analysis, technical program delivery, or a related field</li><li>
Demonstrated proficiency in data analytics, including experience with data extraction, modeling, and interpretation to support strategic decision-making</li><li>
Advanced data visualization capabilities, with hands-on experience in implementing and managing BI dashboards</li><li>
Strong technical writing skills, with a proven track record of translating complex information into clear and concise documentation for diverse stakeholder audiences</li><li>
Advanced knowledge of data fluency, including experience in handling large, diverse data sets and generating insights to drive business objectives</li><li>
Experience with hands-on automation of PDA/Smart Spec processes to operationalize standards and governance, accelerate documentation quality, and improve architecture review readiness.</li></ul><p>
</p><p><b>Preferred qualifications, capabilities, and skills
</b></p><ul><li>Exposure to ISTQB certification underpinning rigorous validation of end-to-end business and data flow requirements, enhancing defect prevention, traceability, and solution scalability.</li><li>
Experience with LLM automation to translate stakeholder inputs into structured specifications, auto-generate test scenarios and release notes, and summarize analytics findings for BI dashboards; includes prompt engineering, model evaluation, and responsible integration into existing data pipelines.</li><li>
Experience with data analytics leadership: guide data extraction, modeling, and interpretation; establish metrics and dashboards; translate insights into actionable recommendations for strategic decisions and key initiatives.</li><li>
Experience with technical writing and communication leadership: create clear, concise documentation and reusable templates; facilitate stakeholder workshops; drive consensus across product owners, business, operations, and development teams.</li></ul><p>
</p><b>ABOUT US</b><br>
<div>
<div>JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world&rsquo;s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
</div><p></p><div><p>We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
</p><div><p>We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants&rsquo; and employees&rsquo; religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.</p>
<p>JPMorgan Chase &amp; Co. is an Equal Opportunity Employer, including Disability/Veterans</p><br>
</div></div></div><br>
<br>
<b>ABOUT THE TEAM</b><br>
<br>
J.P. Morgan&rsquo;s Commercial &amp; Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial &amp; Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.</div>

Solutions Analyst III - Test Automation, Payments

<div><b>JOB DESCRIPTION</b><br>
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Be at the heart of transforming visions into market-ready products, while you navigate through and solve complex challenges. In this dynamic environment, you ensure smooth product delivery and support change initiatives, marking a significant step in your career growth and innovation journey.</div><div><br>
</div><div>As a Senior Product Delivery Associate in Omnichannel Solutions Delivery and Operations, you are trusted with enabling the delivery of products in a stable and scalable way. Work with cross-function teams, build key relationships, and enable the product to continuously deliver value.</div><div><br>
</div><div><b>Job responsibilities</b></div><div><ul><li>
Provide production-level support for payment applications, including troubleshooting, defect validation, and root cause analysis</li><li>
Resolve escalated technical issues by debugging, verifying enterprise network connectivity, and setting up traces..</li><li>
Ensure product documentation, job aids, tip sheets, manuals, and reference guides are created, archived, and maintained.
</li><li>Collaborates with the Product Delivery Manager to execute on key delivery tasks and identify ways to boost efficiencies</li><li>
Supports the completion of change management activities across functional partners and monitors adherence to the firm&rsquo;s risk, controls, compliance, and regulatory requirements</li><li>
Raises blockers and other impediments to the Product Delivery Manager to manage dependencies and ensure adequate resources</li></ul></div><div><b>
Required qualifications, capabilities, and skills</b></div><div><ul><li>
5+ years&rsquo; experience in the payments industry or a related technology field is required.</li><li>
3+ years in an engineering or related technical role with integrated solutions required.</li><li>
Strong ability to analyze issues and problems, recommend solutions, and communicate effectively and confidently (both verbal and written).</li><li>
Strong understanding of all related payment application components and dependencies such as key injection, upgrades, compatibility, hardware dependencies, configuration dependencies, and performance monitoring.
</li><li>Demonstrated performance in either product management or relevant domain area</li><li>
Experience executing operational management and change readiness activities</li><li>
Experience in product deployment processes
</li></ul></div><div><b>Preferred qualifications, capabilities, and skills</b></div><div><ul><li>
Developed knowledge of the product development life cycle</li><li>
Hands-on experience in enterprise-level network configuration and diagnostics strongly preferred.</li><li>
Bachelor&rsquo;s degree in computer science or a related technical field is preferred.</li>
Experience executing operational management and change readiness activities.<br>
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</li></ul></div><div></div><br>
<b>ABOUT US</b><br>
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<div>JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world&rsquo;s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
</div><p></p><div><p>We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
</p><div><p>We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants&rsquo; and employees&rsquo; religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.</p>
<p>JPMorgan Chase &amp; Co. is an Equal Opportunity Employer, including Disability/Veterans</p><br>
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<b>ABOUT THE TEAM</b><br>
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A part of the Commercial &amp; Investment Bank, J.P. Morgan Payments enables organizations of all sizes to execute transactions efficiently and securely, transforming the movement of information, money, and assets. The team of experts tackles complex challenges at every stage of the payment lifecycle. And their industry-leading solutions facilitate seamless transactions across borders, industries, and platforms.</div><div><br>
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</div><div>Operating in over 160 countries and handling more than 120 currencies, J.P. Morgan Payments business is the largest processor of USD payments, with a daily transaction volume of $10 trillion.</div></div>

Omnichannel Solutions Product Delivery associate - Payments - Senior Associate

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