commercial collections specialist

Servpro Industries

<p><b>Title: </b>Collections Specialist &amp; A/R</p><p><b>FLSA Classification: </b>Full-Time, Non-Exempt</p><p><b>Location: </b>Norwalk, CT</p><p><b>Pay Range: </b>$25.00 - $30.00, Hourly Rate</p><p><b>DESCRIPTION</b></p><p>Servpro of Fairfield County (Norwalk, CT) area is seeking an individual to fill the role of the <b>Accounts Receivable &amp; Collections Specialist</b>. In this role, the successful candidate will monitor and analyze customer accounts to develop strategies to mitigate risk for past due bills owed to SERVPRO of Stamford for a multi-franchise residential and commercial mitigation business, MitRe, NEA, and its affiliates.</p><p>As the <b>Accounts Receivable &amp; Collection Specialist</b>, you will be responsible for creating invoices, ensuring that all customer accounts are kept current by contacting customers to collect overdue payments and negotiating payment plans for Servpro of Stamford, MitRe, NEA, and its affiliates. You would also work closely with other departments to ensure that policies and procedures are followed. Excellent communication and negotiation skills are a must, as well as a strong understanding of credit and risk management.</p><p>The <b>Accounts Receivable &amp; Collections Specialist</b> will be highly organized, energetic, and will take the initiative to provide day to day collections support in a high volume and fast paced office environment while maintaining a smooth operational reporting workflow.</p><p><b>Essential Duties &amp; Responsibilities</b></p><p><b>Collections &amp; Customer Support</b></p><ul><li>Experience in developing and implementing collections strategies and prioritize collection tasks effectively.</li><li>Proven track record of meeting or exceeding collections targets.</li><li>Ability to manage and monitor customer accounts to identify overdue payments.</li><li>Perform collection calls to customers daily from 0-30, 31-60, 61-89, 90+ aging accounts.</li><li>Create and maintain collection tracker spreadsheets in Excel.</li><li>Regularly follow up with customers to obtain expected payment status on past due payments via phone, email, or by mail and prepare monthly reports.</li><li>Keeping organized, accurate and detailed documentation, dates of all correspondence with customers, payment arrangements and follow up dates.</li><li>Prepare clear emails and written correspondence to customers, staff, and management.</li><li>Enter collection details and customer communications into our Servpro Workcenter 2.0 software system and into Billment internal notes.</li><li>Experience working with legal to submit small claims to resolve collections disputes.</li><li>When required - handle all third-party collection processes - including Liens and documentation of such records.</li><li>Ensure that all collection policies and procedures are followed and keep a calendar of key dates for accounts between 61 &amp; 90 days for liens.</li><li>Updating outstanding receivable totals and unpaid invoices.</li><li>Weekly reporting on collection efforts based on the monthly aging report to Owner and Controller.</li><li>Ability to work independently and make decisions autonomously.</li><li>Excellent communication and negotiation skills.</li></ul><p><b>Accounts Receivable Responsibilities</b></p><ul><li>Generate Servpro invoices in QuickBooks Online that match estimates.</li><li>Prepare bank deposits.</li><li>Track billed and revised invoice totals daily on an ongoing basis.</li><li>Make daily deposits and process credit card, ACH and debit card payments.</li><li>Post credit card charges to the correct general ledger accounts monthly.</li><li>Send daily updated reports of all payments received.</li><li>Research and resolve payment discrepancies.</li><li>Posting customer payments by recording checks, and credit card transactions</li><li>Updating outstanding receivables totaling unpaid invoices.</li><li>Maintaining records of invoices, debits, and credits.</li><li>Filing and other duties as assigned.</li></ul><p><b>Other</b></p><ul><li>Other ad-hoc duties assigned and requested by management.</li></ul><p><b>REQUIREMENTS, DESIRED KNOWLEDGE, AND SKILLS:</b></p><ul><li>Proficiency with Online QuickBooks Software (5+ years).</li><li>Proficiency with relevant computer software: Microsoft Office Suite, SharePoint, and OneDrive (5+ years).</li><li>Intermediate experience with Excel Spreadsheets (5+ years).</li><li>5 to 8+ years of high-volume collections experience.</li><li>5 to 8+ years of accounts payable &amp; receivable knowledge &amp; experience.</li><li>5 to 8+ years accounts receivable, bookkeeping, and general accounting experience</li><li>Knowledge of regulatory standards and compliance requirements</li><li>Excellent time management skills to prioritize and complete a wide variety of collection tasks throughout the day.</li><li>Attention to detail and problem-solving skills.</li><li>Excellent written and verbal communication skills</li><li>Strong organizational and planning skills.</li><li>Previous experience in insurance claims processing industry, restoration, cleaning, or construction industry.</li><li>Capable of working in a fast-paced, and team-oriented environment.</li></ul><p><b>EDUCATION</b></p><ul><li>High school diploma, required</li><li>Associate degree in business, finance or administration, preferred</li></ul><p><b>COMPENSATION &amp; BENEFITS</b></p><p>We offer competitive pay as well as comprehensive benefits. If you feel that you meet the above criteria and are intrigued by the opportunity to work for a dynamic, fast-paced company, please contact us.</p><p><b>Benefits:</b></p><ul><li>401(k) with company match</li><li>Health insurance</li><li>PTO/Sick, Vacation Paid Time Off</li><li>Holidays</li><li>Professional development assistance</li></ul><p><b>Schedule:</b></p><ul><li>8-hour day / 40 hours per week shift, required Monday to Friday, flexible to work overtime when required.</li></ul><p><b>Overtime Requirement:</b></p><p>We are a 24/7 Emergency Services business. You will occasionally be expected to work nights and weekends to assist our customers in their time of need during storms, cold weather, and other natural or man-made emergency situations.</p><p><b>WORKING CONDITIONS</b></p><p><b>Environment:</b> This position will be in-office environment; not eligible for hybrid or remote.</p><p><b>Ability to commute:</b></p><ul><li>Norwalk, CT 06851:</li></ul><p>Reliably commute or planning to relocate before starting work (Required)</p><p><b>Physical Demands:</b> Work is performed in an office environment and requires the ability to operate standard office equipment and keyboards. Light work that includes moving objects up to 20 pounds may be required.</p><p><b>Please Note:</b> We are a pet friendly office, there are occasionally dogs in our office!</p><p><b>ABOUT SERVPRO</b></p><p><b>History</b></p><p>SERVPRO of Stamford, serving the Fairfield County (Norwalk, CT) area understands the stress and worry that comes with a fire or water damage and the disruption it causes to your life, home, or business. Our goal is to help <b>minimize the interruption</b> to your life and quickly make it &quot;Like it never even happened.&rdquo; SERVPRO of Stamford, serving the Fairfield County (Norwalk, CT) area specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage. SERVPRO of Stamford, serving the Fairfield County (Norwalk, CT) area can also mitigate mold and mildew from your home or business.</p><p><b>Importance of Community</b></p><p>Many leaders in our business were born, raised, and have raised families of their own in Fairfield County. Our neighbors are very important to us. With <b>over 35 years</b> we have helped thousands of people and businesses to recover from disaster as quickly as possible.</p><p><b>Training</b></p><p>We pride ourselves in being the best in the industry, and the best in the community. That&rsquo;s why our staff is <b>highly trained</b> in property damage restoration. From initial and ongoing training at SERVPRO&rsquo;s Franchise Facility for regular IICRC-industry certification, our technicians are equipped with the knowledge and tools to restore your property.</p><p>Job Type: Full-time</p><p>Pay: $25.00 - $30.00 per hour</p><p>Benefits:</p><ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Application Question(s):</p><ul><li>This position offers an hourly pay range of $25&ndash;$30. Does this align with your compensation expectations?</li></ul><p>Experience:</p><ul><li>QuickBooks: 3 years (Preferred)</li><li>Accounts receivable: 3 years (Required)</li><li>Microsoft Excel: 3 years (Required)</li><li>Customer service: 3 years (Required)</li></ul><p>Ability to Commute:</p><ul><li>Norwalk, CT 06851 (Required)</li></ul><p>Work Location: In person</p>

Collections Specialist & A/R

Capgemini

<div><div><div><p>Cairo</p><div>
C2C Collections Process Expert - B (German)</div><p>
</p></div></div><p></p><div><div><div><div><div><div><div><div><div>Job Description</div></div><div>
Role based in BSv organisation. Leveraging deepening knowledge of Collections, The Collections Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They ensure the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. Their domain expertise means they are responsible for chasing outstanding invoices from customers of our clients</div></div><div><div><div>
Job Description - Grade Specific</div></div><div>
Operating in at Junior &acirc; Mid Junior level in a Finance support/professional roleOperating as a Finance specialist supporting small and medium sized finance exercisesWill be building skills for a more specialized Finance service.May start to manage others.Manage working relationships with stakeholders for the business areas supportedAble to act on own initiative but will require supervision</div></div><div><div><div>
Skills (competencies)</div></div></div></div></div></div><div></div><div><div><div>
<div><div>Ref. code</div><div>
193993-en_GB</div></div><div><div>
Posted on</div><div>
12 Mar 2026</div></div><div><div>
Experience level</div><div>
Experienced Professionals</div></div><div><div>
Contract type</div><div>
Permanent</div></div><div><div>
Location</div><div>
Cairo</div></div><div><div>
Business unit</div><div>
Business Services</div></div><div><div>
Brand</div><div>
Capgemini</div></div><div><div>
Professional communities</div><div>
Finance</div></div></div></div></div></div></div></div></div><p></p>

C2C Collections Process Expert - B (German)

<div><div><div><p>Cairo</p><div>
C2C Collections Process Expert - B (French)</div><p>
</p></div></div><p></p><div><div><div><div><div><div><div><div><div>Job Description</div></div><div>
Role based in BSv organisation. Leveraging deepening knowledge of Collections, The Collections Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They ensure the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. Their domain expertise means they are responsible for chasing outstanding invoices from customers of our clients</div></div><div><div><div>
Job Description - Grade Specific</div></div><div>
Operating in at Junior &Atilde;&cent;&Acirc;&Acirc; Mid Junior level in a Finance support/professional roleOperating as a Finance specialist supporting small and medium sized finance exercisesWill be building skills for a more specialized Finance service.May start to manage others.Manage working relationships with stakeholders for the business areas supportedAble to act on own initiative but will require supervision</div></div></div></div></div><div><div><div>
<div><div>Ref. code</div><div>
245076-en_GB</div></div><div><div>
Posted on</div><div>
12 Mar 2026</div></div><div><div>
Experience level</div><div>
Experienced Professionals</div></div><div><div>
Contract type</div><div>
Permanent</div></div><div><div>
Location</div><div>
Cairo</div></div><div><div>
Business unit</div><div>
Business Services</div></div><div><div>
Brand</div><div>
Capgemini</div></div><div><div>
Professional communities</div><div>
Finance</div></div></div></div></div></div></div></div></div><p></p>

C2C Collections Process Expert - B (French)

Wells Fargo

<div><p>At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. It all begins with outstanding talent. It all begins with you.</p><p></p><p><b>
About this role:</b></p><p>
Wells Fargo is seeking a Commercial Collections Representative as part of the Commercial Banking Operations Division. Learn more about the career areas and lines of business at wellsfargojobs.com</p><p><b><br>
In this role, you will:</b></p><ul><li>
Support, review, and negotiate a medium to high-risk portfolio consisting of more complex delinquent loans of high-level collateralized accounts which require special handling and research</li><li>
Research credit and account information, handle workout and restructuring problem loans and restructuring payment plans</li><li>
Review account equity to determine loss projections</li><li>
Monitor portfolio for policy compliance and adherence to risk ratings</li><li>
Assist in the training of entry level staff</li><li>
Participate in conducting issue specific training in conjunction with Manager</li><li>
Utilize a high degree of knowledge and understanding of company policies and procedures and execute without issue</li><li>
Lead by example, handle core assignments effectively while taking on additional responsibilities</li><li>
Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals</li><li>
Interact with internal customers</li><li>
Receive direction from leaders</li><li>
Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements</li></ul><p><b><br>
Required Qualifications:</b></p><ul><li>
2+ years of Commercial Collections experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education</li></ul><p><b><br>
Desired Qualifications:</b></p><ul><li><p>
Collections experience</p></li><li><p>
A BS/BA degree in accounting, finance, or economics</p></li><li><p>
Accounting experience, accounts receivable or accounts payable</p></li><li><p>
Customer service/Customer Care experience</p></li><li><p>
Excellent verbal, written, and interpersonal communication skills</p></li><li><p>
Ability to provide strong customer service while actively listening and responding in an appropriate manner</p></li><li><p>
Excellent critical thinking and problem-solving skills, as well as the ability to embrace and adapt to change</p></li><li><p>
Sound analytical skills with high attention to detail and accuracy</p></li><li><p>
Experience delivering results in a fast-paced, deadline driven environment</p></li><li><p>
Sound organizational, multi-tasking, and prioritizing skills</p></li><li><p>
Intermediate Microsoft Office skills (Word, Excel and Outlook)</p></li><li><p>
Ability to navigate multiple computer systems, applications, and utilize search tools to find information</p></li><li><p>
Artiva experience</p></li><li><p>
Infolease experience</p></li><li><p>
Intermediate Microsoft Office (Word, Excel, and Outlook) skills</p></li><li><p>
Ability to work effectively, as well as independently, in a team environment</p></li></ul><p></p><p><b>
Job Expectations:</b></p><ul><li>
Ability to work a hybrid schedule, at least 3 days a week working in office</li><li><p>
Relocation assistance is not available for this position.</p></li><li><p>
Visa Sponsorship not available for this position</p></li></ul><p></p><p><b>
Posting Location:</b></p><ul><li>
2800 S Price Rd, Chandler, AZ 85286</li></ul><p></p><p>
#CommercialBanking</p></div>

Commercial Collections Representative

First American

<div><h2 class="jobSectionHeader"><b>Who We Are</b></h2><p></p>
Join a team that puts its People First! Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For&reg; list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.<p></p><h2 class="jobSectionHeader"><b>
What We Do</b></h2><p></p>
The Sr. Collections Specialist serves as a highly skilled resource responsible for managing complex loss mitigation and collections activities. Also known as the Single Point of Contact (SPOC) within Loss Mitigation, you will act as the liaison for borrowers, guiding them through delinquency resolution and home retention or liquidation options. You will conduct both inbound and outbound customer outreach, analyze borrower financials, negotiate payment solutions, and ensure accounts remain compliant with investor, regulatory, and company requirements. This position requires strong judgment, advanced problem solving skills, and the ability to navigate sensitive or difficult customer situations with professionalism. As a subject matter expert, you will maintain detailed documentation, resolve escalated issues, and provide exceptional service while managing a wide range of tasks in a fast paced environment.<p><b>
WHAT YOU'LL DO</b></p><ul><li>
Serve as the primary point of contact for customers regarding loss mitigation and collections-related inquiries.</li><li>
Perform outbound and inbound collection calls to resolve delinquent accounts.</li><li>
Analyze borrower financials to determine eligibility for retention (forbearances, modifications) or liquidation (short sale, deed in lieu) options.</li><li>
Maintain accurate and detailed records of all customer interactions and account activity.</li><li>
Provide exceptional customer service by addressing and resolving complex account issues, discrepancies, and disputes.</li><li>
Review accounts to ensure compliance with company policies, procedures, and regulatory requirements.</li></ul><p></p><p><b>
WHAT YOU'LL BRING</b></p><p>
Required Education, Experience, Certification/Licensure</p><ul><li>
High School diploma or equivalent</li><li>
Some college preferred</li><li>
Typically requires a minimum of 3 years&rsquo; experience in collections, loss mitigation or mortgage servicing.</li></ul><p><b>
Knowledge, Skills, and Abilities (KSAs)</b></p><ul><li>
Excellent verbal and written skills with strong negotiation and active listening skills.</li><li>
Problem solving, time management, and organizational skills.</li><li>
Excellent customer service skills with the ability to manage conflict and negotiate successful outcomes.</li><li>
Strong attention to detail</li><li>
Strong knowledge of investor guidelines (FHA, VA, FNMA, FHLMC)</li><li>
Able to thrive working in a fast-paced collaborative environment and manage multiple priorities.</li><li>
Strong computer skills including Microsoft Office applications.</li><li>
Strong knowledge of state and federal Fair Debt Collections Laws, US Bankruptcy Code, and bankruptcy procedures and regulations.</li><li>
Able to analyze and interpret complex documents to make sound decisions and recommendations.</li><li>
Able to interact and communicate with individuals at all levels of the organization.</li></ul><p></p><p>
Working hours will be 11am-8pm EST.</p><p></p><h2 class="jobSectionHeader"><b>
What We Offer</b></h2><p></p>
By choice, we don&rsquo;t simply accept individuality &ndash; we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it&rsquo;s the right thing to do, but also because it&rsquo;s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.<p></p>
Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.</div>

Sr. Collections Specialist (remote)

Children's Hospital Colorado

<div><h2 class="jobSectionHeader"><b>Job Overview</b></h2>
<div>
<div><div><div><p>The Patient Financial Experience and Collections Specialist supports both inbound and outbound collections functions for Patient Financial Services, maintains and updates accounts, and conducts analyses for trending and reporting. Demonstrates the ability to appropriately maximize the resolution of all accounts by requesting payment in full, arranging payment schedules, or discovering other insurance. This position possesses good investigatory skills, is detail-oriented, exhibits good listening and problem-solving skills, and can speak with patients/families who may be under tress due to unpaid debts. Helps in educating families on their bill and work to solve concerns presented by patients/families, including collaborating with other internal teams and payers to work accounts to resolution.</p><p>
Additional Information<br>
Department Name: Patient Financial Services<br>
Job Status: Full time, 40 hours per week.<br>
Shift: Day, 8am to 4:30pm, Hybrid<br>
<br>
<b>Duties &amp; Responsibilities</b></p><ul><li>
Accepts incoming calls and conducts outbound calls patients/families with outstanding balances to review account information, examine eligibility for financial assistance, and secure payment arrangements. Calculates remaining balances, and then discusses and finalizes the method of resolving balances providing options to patients/families to pay their account balances.</li><li>
Maintains knowledge of requirements and guidelines for hospital-sponsored charity care, as well as the availability of financial assistance from external sources.</li><li>
Performs billing and follow-up functions on assigned accounts to resolve billing, payment and contractual issues in a manner that conforms to all federal, state and payer regulations and that elicits accurate and timely reimbursement from payers and families.</li><li>
Provides excellent customer service to all stakeholders, internal and external. Responds to all phone calls (both inbound and outbound) in an efficient and courteous manner. Listens and responds to customer service needs with the appropriate level of urgency.</li><li>
Maintains knowledge of insurance plans and has knowledge of reading and explaining insurance benefits, including the explanation of benefits and cost sharing portions (co-pay, deductible, coinsurance) due by patients/families per their insurance plan processing.</li><li>
Coordinates with both internal teams and payers to resolve accounts, including submitting for reprocessing or updates to ensure accounts accurately reflect patient/families responsibilities.</li><li>
Diffuses escalated calls, working with patients/families to understand their bill, providing exceptional customer service, coordinating with internal and external stakeholders to help resolve concerns providing a one-stop shop experience which may require follow up to the patient/family if not able to be solved on initial call.</li><li>
Updates insurance coverage as necessary to ensure accounts are processed appropriately.</li><li>
Responds to both individual and centralized PFS e-mails, responding professionally with the understanding of responding on behalf of CHCO to financial questions from patients/families, attorneys, payers, etc.</li></ul><p><b>
Minimum Qualifications</b></p><ul><li><b>
Degrees</b><ul><li>
High School diploma or GED</li></ul></li><li><b>
Area of Study</b><ul><li>
Not Applicable.</li></ul></li><li><b>
Experience</b><ul><li>
Minimum Experience. Required:One (1) year of experience in collections or call center within a healthcare, front-line clinic, billing office and/or admissions department setting.</li></ul></li><li><b>
Equivalency</b><ul><li>
Not Applicable</li></ul></li><li><b>
Licenses &amp; Certifications</b><ul><li>
None</li></ul></li><li><b>
Additional Requirements</b><ul><li>
Not Applicable.</li></ul></li><li><b>
Competency</b><ul><li>
None</li></ul></li></ul><p><b><br>
Salary Information</b><br>
Pay is dependent on applicant's relevant experience.<br>
<br>
Hourly Range: $20.14 to $30.21<br>
<br>
<b>Benefits Information</b><br>
Here, you matter. As a Children&rsquo;s Hospital Colorado team member, you will receive a competitive pay and benefits package designed to take care of your needs that includes base pay, incentives, paid time off, medical/dental/vision insurance, company provided life and disability insurance, paid parental leave, 403b employer match (retirement savings), a robust wellness program, and access to professional development tools, including an education benefit to help you advance your career.</p><p>
As part of our Total Rewards package, Children's Colorado offers an annual employee bonus program that rewards eligible team members based on organizational performance. If organizational goals are met for the year, the bonus is paid out the following April.</p><p>
Children&rsquo;s Colorado delivers annual base pay increases to eligible team members based on their performance over the previous year.<br>
<br>
<b>EEO Statement</b><br>
It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors. We do not discriminate on the basis of race, color, religion, national origin, sex, age, disability, or any other status protected by law or regulation. Be aware that none of the questions are intended to imply illegal preferences or discrimination based on non-job-related information. The position is expected to stay open until the posted close date. Please submit your application as soon as possible as the posting is subject to close at any time once a sufficient pool of qualified applicants is obtained.<br>
<br>
Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of attendance at or graduation from an educational institution. You will not be penalized for redacting or removing this information.</p></div></div></div></div></div>

Patient Financial Experience and Collections Specialist

Carrington Mortgage Services, LLC

<div><p><b>Come join our amazing team and work a hybrid schedule!<br>
</b></p><p></p><p>The Late Stage Collections Specialist I will be responsible for counseling borrowers on methods for bringing their loan current and/or exploring alternative solutions. This level of Loan Counselor may need to escalate borrowers with loan workout or loan modification needs to a higher level Loan Counselor. Perform all duties in accordance with the company&rsquo;s policies and procedures, all US state and federal laws and regulations, wherein the company operates.
</p><p>This role is the first level of the Loan Counselor job family and incumbents generally perform work of low to moderate complexity. Incumbents are able to perform collections activities and may still be learning the loan workout functions performed by the Loan Counselor job family. The pay for this position is $23.50 per hour + monthly incentive, in addition of a pay differential of $1.50 per hour for being fully bilingual English/Spanish.
</p><p><b>What you&rsquo;ll do:
</b></p><ul><li>Explains detailed mortgage loan information to borrowers including the HUD Waterfall, mortgage loan information and loan workout and modification options to borrowers.
</li><li>Evaluates and helps determine the borrower&rsquo;s ability to pay, and collects appropriate financial information in a courteous and professional manner, striving for first-call resolution and in compliance with all applicable regulations.
</li><li>Counsels borrowers on their options through education of alternative solutions.
</li><li>Contacts borrowers, utilizing an automated dialing system (Aspect Dialer) for both inbound and outbound calls and conducts manual outbound calls.
</li><li>Provide alternatives to borrowers who demonstrate the ability and or inability to pay, by offering loan modifications, short sales, Deed in Lieu of Foreclosure, and/or possible refinancing.
</li><li>Negotiate reasonable payment arrangements with borrowers, assembles and provides the required documents to complete a borrower &ldquo;Request for Mortgage Assistance&rdquo; package in compliance with department policies and procedures.
</li><li>May function as the single point of contact for a borrower.
</li><li>May need to escalate borrowers to a licensed Loss Mitigation associate for specific workout details.
</li><li>Provide status on payments and payoff inquiries; review short sale requests; provide vendor information on Real Estate Owned (REO) properties; verify payment history and new servicer contact information; process payments.
</li><li>Assist with loan servicing website payments, denied access, password resets.
</li><li>Respond to escrow, loss draft and closing document inquiries.
</li><li>Provide status on a wide variety of loan servicing functions including loss draft, short sale, Deed in Lieu of Foreclosure, modification/refinance requests, payment/credit disputes, escrow refunds, vendors for REO properties, repayment plans, and down payments on foreclosure pending mortgages.
</li>Perform other duties as assigned.<br>
<li>
</li></ul><p></p><p><b>What you&rsquo;ll need:
</b></p><ul><li>High school diploma or equivalent work experience.
</li><li>Less than one (1) year collections experience in a customer service/call center environment and /or loan servicing experience.
</li><li>Experience in the Banking, Mortgage/Loan Servicing industries preferred.
</li><li>Knowledge of or ability to learn requirements of the Fair Debt Collection Practices Act.
</li><li>Knowledge of relevant and industry-specific computer software packages.
</li><li>Strong verbal communication skills &ndash; ability to express or exchange ideas by means of the spoken word, communicating orally with others accurately, audibly, and quickly.
</li><li>Basic to Intermediate math skills (i.e., add, subtract, multiply, and divide and to record, balance, and check results for accuracy).
</li><li>Ability to understand basic collection issues and to collaborate and explore alternative solutions.
</li><li>Ability to apply state, federal and company requirements and make proper decisions.
</li>Ability to organize thoughts and ideas into understandable terminology.<br>
<li>
</li></ul><p></p><p><b>Our Company:
</b></p><p>Carrington Mortgage Services is part of The Carrington Companies, which provide integrated, full-lifecycle mortgage loan servicing assistance to borrowers and investors, delivering exceptional customer care and programs that support borrowers and their homeownership experience. We hope you&rsquo;ll consider joining our growing team of uniquely talented professionals as we transform residential real estate. To read more visit: www.carringtonmortgage.com .
</p><p><b>What We Offer:
</b></p><ul><li>Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.
</li><li>Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.
</li><li>Customized training programs to help you advance your career.
</li><li>Employee referral bonuses so you&rsquo;ll get paid to help Carrington and Vylla grow.
</li><li>Educational Reimbursement.
</li>Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit: carringtoncf.org.<br>
<li>
</li></ul><p></p><p>https://oag.ca.gov/privacy/ccpa
</p><p><b>Notice to all applicants: Carrington does not do interviews or make offers via text or chat.</b></p></div>

Hybrid Bilingual Late Stage Collections Specialist, I

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