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commercial manager

commercial director

Hilton

<div><p>Commercial Director</p><p>
The Commercial Director, O&amp;M EMEA is responsible for developing a commercial strategy covering all segments and channels to maximize total revenue and profit performance as well as market share penetration of the hotel.</p><br>
<p><br>
<br>
<b>What will I be doing?</b></p><br>
<p>The Commercial Director, O&amp;M EMEA is responsible for developing a commercial strategy covering all segments and channels to maximize total revenue and profit performance as well as market share penetration of the hotel in EMEA.</p>
<p></p><p>This role will drive the planning and execution of the commercial strategy and activity through supporting the Revenue management team, Sales, Catering and Events, Marketing, eCommerce and Public Relations teams, through working effectively with area support teams. F&amp;B commercial activities will be shared responsibilities with the F&amp;B Manager, Director of Operations, GM and the Commercial Director.</p>
<p></p><p>The Commercial Director is a role model for the commercial community within the owned and managed portfolio in EMEA, and develops teams and individuals in these functions whilst being a Key business partner to the Hotel General Manager. They support hotels in deriving the most value from Hilton Sales teams. The Commercial Directors role is key to seize new opportunities through strong customer relations and works as an Ambassador for the company with our Owners and Key Stakeholders.</p>
<p></p><p>The role ensures that commercial management strategies are set for all revenue streams and that all systems are used to their full potential to yield the highest possible amount of revenue from all available space, whether in Rooms, Meeting Space, outlets or other revenue departments. Driving overall FMS results gaining an Unfair share through a disciplined execution of commercial activities.</p>
<p></p><p>A Commercial Director will be lead, coach, develop, recruit and retain future talents. He/she will manage performance, develop and evaluate the commercial team members on the agreed KPI&rsquo;s, whilst working effectively as part of a 4D structure on property. Specifically, a Commercial Director will perform the following tasks to the highest standards:</p>
<ul><li>Directly accountable for driving the Top line Budget and Forecast by implementing a commercial strategy and business plan through to execution using the Hilton Commercial Focus process and all available business tools and intelligence available. Deliver as a minimum the budgeted revenues across all revenue streams, To include but not limited; All Rooms, GC&amp;E, F&amp;B, Leisure and Spa with a control on cost of sale, route to market, channel shift and marketing / Ecommerce opportunities.</li>
<li>Work with the GM, Finance and Operations Director to ensure profits are maximized in line with TGOP and EBITDA targets set.</li>
<li>Ensure Business Review Guidelines (current to + 5 years) all Pricing &amp; Rate Quotation Strategies are in place in order to maximize all pricing components of sales and catering opportunities and achieve positive group market share.</li>
<li>Support various On Property, RDOS&rsquo;s, and Area Marketing teams in coordinating hotel level marketing, sales and public relations activities. Liaise with regional support and brand teams to provide maximum benefit to hotel performance.</li>
<li>Support the Cluster Revenue Managers/On Property Revenue Manager and RMCC to establish an optimal mix, review and validate forecasts, develop strategies for different demand periods, and review and approve retail and group pricing strategies.</li>
<li>Develop and maintain strong relationships with all stakeholders, owners, hotel teams, Hilton matrix support teams to ensure commercial benefits of the hotel.</li>
<li>Liaise with VP of Operations, presents commercial strategies to Regional Team and key stakeholders.</li>
<li>Consistently conforms to Hilton brand standards and corporate identity and utilizes all communication tools (under the guidance of regional marketing and BPS).</li>
<li>Keeps in touch with Market trends and review/amend strategies accordingly in line with the evolving market conditions.</li>
<li>Participate in the leadership activity of the Hotel and Region.</li>
</ul><p><b>What are we looking for?</b></p><br>
<p>A Commercial Director serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:</p>
<ul><li>Minimum of 3+ year&rsquo;s hospitality/travel industry experience in a revenue generating or commercial services role.</li>
<li>Minimum of 3+ years of experience presenting sales plans, presentations, etc. to senior level executives and constituent groups</li>
<li>3+ experience working in a collaborative/matrixed environment</li>
<li>3+ years working with departmental financial data to make strategic/tactical decisions</li>
<li>3+ years of experience evaluating and identifying business opportunities for a business</li>
<li>At least 3 years of experience managing a sales or commercial team</li>
<li>Fluent in English</li>
</ul><p>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:</p>
<ul><li>3+ years working in a multi-complex hotel/travel industry environment</li>
<li>Experience in multiple disciplines with knowledge of Marketing, E-commerce, and Finance</li>
<li>Local language, strong attribute to have</li><br>
</ul><p><br>
<br>
<b>What will it be like to work for Hilton?</b></p><br>
<p>Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</p></div>

Commercial Director

<div>
 The Commercial Director, O&amp;M EMEA is responsible for developing a commercial strategy covering all segments and channels to maximize total revenue and profit performance as well as market share penetration of the hotel.
 <br/>
 <br/>
 <strong>
  What will I be doing?
  <br/>
  <br/>
 </strong>
 The Commercial Director, O&amp;M EMEA is responsible for developing a commercial strategy covering all segments and channels to maximize total revenue and profit performance as well as market share penetration of the hotel in EMEA.
 <br/>
 <br/>
 This role will drive the planning and execution of the commercial strategy and activity through supporting the Revenue management team, Sales, Catering and Events, Marketing, eCommerce and Public Relations teams, through working effectively with area support teams. F&amp;B commercial activities will be shared responsibilities with the F&amp;B Manager, Director of Operations, GM and the Commercial Director.
 <br/>
 <br/>
 The Commercial Director is a role model for the commercial community within the owned and managed portfolio in EMEA, and develops teams and individuals in these functions whilst being a Key business partner to the Hotel General Manager. They support hotels in deriving the most value from Hilton Sales teams. The Commercial Directors role is key to seize new opportunities through strong customer relations and works as an Ambassador for the company with our Owners and Key Stakeholders.
 <br/>
 <br/>
 The role ensures that commercial management strategies are set for all revenue streams and that all systems are used to their full potential to yield the highest possible amount of revenue from all available space, whether in Rooms, Meeting Space, outlets or other revenue departments. Driving overall FMS results gaining an Unfair share through a disciplined execution of commercial activities.
 <br/>
 <br/>
 A Commercial Director will be lead, coach, develop, recruit and retain future talents. He/she will manage performance, develop and evaluate the commercial team members on the agreed KPI&rsquo;s, whilst working effectively as part of a 4D structure on property. Specifically, a Commercial Director will perform the following tasks to the highest standards:
 <br/>
 <br/>
 <ul>
  <li>
   Directly accountable for driving the Top line Budget and Forecast by implementing a commercial strategy and business plan through to execution using the Hilton Commercial Focus process and all available business tools and intelligence available. Deliver as a minimum the budgeted revenues across all revenue streams, To include but not limited; All Rooms, GC&amp;E, F&amp;B, Leisure and Spa with a control on cost of sale, route to market, channel shift and marketing / Ecommerce opportunities.
  </li>
  <li>
   Work with the GM, Finance and Operations Director to ensure profits are maximized in line with TGOP and EBITDA targets set.
  </li>
  <li>
   Ensure Business Review Guidelines (current to + 5 years) all Pricing &amp; Rate Quotation Strategies are in place in order to maximize all pricing components of sales and catering opportunities and achieve positive group market share.
  </li>
  <li>
   Support various On Property, RDOS&rsquo;s, and Area Marketing teams in coordinating hotel level marketing, sales and public relations activities. Liaise with regional support and brand teams to provide maximum benefit to hotel performance.
  </li>
  <li>
   Support the Cluster Revenue Managers/On Property Revenue Manager and RMCC to establish an optimal mix, review and validate forecasts, develop strategies for different demand periods, and review and approve retail and group pricing strategies.
  </li>
  <li>
   Develop and maintain strong relationships with all stakeholders, owners, hotel teams, Hilton matrix support teams to ensure commercial benefits of the hotel.
  </li>
  <li>
   Liaise with VP of Operations, presents commercial strategies to Regional Team and key stakeholders.
  </li>
  <li>
   Consistently conforms to Hilton brand standards and corporate identity and utilizes all communication tools (under the guidance of regional marketing and BPS).
  </li>
  <li>
   Keeps in touch with Market trends and review/amend strategies accordingly in line with the evolving market conditions.
  </li>
  <li>
   Participate in the leadership activity of the Hotel and Region.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What are we looking for?
  <br/>
  <br/>
 </strong>
 A Commercial Director serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 <br/>
 <br/>
 <ul>
  <li>
   Minimum of 3+ year&rsquo;s hospitality/travel industry experience in a revenue generating or commercial services role.
  </li>
  <li>
   Minimum of 3+ years of experience presenting sales plans, presentations, etc. to senior level executives and constituent groups
  </li>
  <li>
   3+ experience working in a collaborative/matrixed environment
  </li>
  <li>
   3+ years working with departmental financial data to make strategic/tactical decisions
  </li>
  <li>
   3+ years of experience evaluating and identifying business opportunities for a business
  </li>
  <li>
   At least 3 years of experience managing a sales or commercial team
  </li>
  <li>
   Fluent in English
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
 <br/>
 <br/>
 <ul>
  <li>
   3+ years working in a multi-complex hotel/travel industry environment
  </li>
  <li>
   Experience in multiple disciplines with knowledge of Marketing, E-commerce, and Finance
  </li>
  <li>
   Local language, strong attribute to have
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What will it be like to work for Hilton?
  <br/>
  <br/>
 </strong>
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 <br/>
 <br/>
 <strong>
  Work Locations
  <br/>
  <br/>
 </strong>
 Waldorf Astoria Kuwait
 <br/>
 <br/>
 <strong>
  Schedule
  <br/>
  <br/>
 </strong>
 Full-time
 <br/>
 <br/>
 <strong>
  Brand
  <br/>
  <br/>
 </strong>
 Waldorf Astoria Hotels &amp; Resorts
 <br/>
 <br/>
 <strong>
  Job
  <br/>
  <br/>
 </strong>
 Sales
</div>


Millennium Hotel and Convention Centre Kuwait

<div><p>As the Director of Sales &amp; Marketing, you are a key player in driving revenue and optimizing the hotel's commercial strategies. You lead the commercial team, ensuring a comprehensive approach to sales and marketing management to maximize profitability and enhance the hotel's market position.</p><p><b>
Key Job Responsibilities:</b></p><ul>
<li>
Develop and execute sales and marketing plans to achieve revenue targets and market share goals.</li>
<li>Lead and manage the sales and marketing team, providing guidance, motivation, and performance evaluations.</li>
<li>Establish and maintain relationships with key clients, partners, and industry stakeholders.</li>
<li>Analyze market trends, competitor activities, and customer feedback to identify business opportunities.</li>
<li>Oversee the creation of compelling marketing collateral, advertising, and promotional materials.</li>
<li>Collaborate with revenue management to optimize pricing and maximize yield.</li>
<li>Monitor and analyze sales and marketing metrics, providing regular reports and insights to senior management.</li>
<li>Explore and develop new business opportunities and revenue streams.</li>
<li>Represent the hotel at industry events, trade shows, and networking functions.</li>
<li>Negotiate and finalize contracts with clients, ensuring mutually beneficial agreements.</li>
<li>Stay abreast of industry trends, emerging technologies, and marketing innovations.</li>
<li>Work closely with cross-functional teams to ensure seamless execution of marketing campaigns.</li>
<li>Uphold the hotel's brand standards and contribute to enhancing its market positioning.</li>
<li>Operate in a safe and environmentally friendly manner to safeguard the health and safety of guests and colleagues, as well as contribute to environmental conservation.</li>
<li>Adhere to the company&rsquo;s environmental, health, and safety procedures and policies.</li></ul></div>

Director of Sales & Marketing

Millennium Hotel & Convention Centre Kuwait

<div>
 As the Director of Sales &amp; Marketing, you are a key player in driving revenue and optimizing the hotel's commercial strategies. You lead the commercial team, ensuring a comprehensive approach to sales and marketing management to maximize profitability and enhance the hotel's market position.
 <br/>
 <br/>
 <strong>
  Key Job Responsibilities:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Develop and execute sales and marketing plans to achieve revenue targets and market share goals.
  </li>
  <li>
   Lead and manage the sales and marketing team, providing guidance, motivation, and performance evaluations.
  </li>
  <li>
   Establish and maintain relationships with key clients, partners, and industry stakeholders.
  </li>
  <li>
   Analyze market trends, competitor activities, and customer feedback to identify business opportunities.
  </li>
  <li>
   Oversee the creation of compelling marketing collateral, advertising, and promotional materials.
  </li>
  <li>
   Collaborate with revenue management to optimize pricing and maximize yield.
  </li>
  <li>
   Monitor and analyze sales and marketing metrics, providing regular reports and insights to senior management.
  </li>
  <li>
   Explore and develop new business opportunities and revenue streams.
  </li>
  <li>
   Represent the hotel at industry events, trade shows, and networking functions.
  </li>
  <li>
   Negotiate and finalize contracts with clients, ensuring mutually beneficial agreements.
  </li>
  <li>
   Stay abreast of industry trends, emerging technologies, and marketing innovations.
  </li>
  <li>
   Work closely with cross-functional teams to ensure seamless execution of marketing campaigns.
  </li>
  <li>
   Uphold the hotel's brand standards and contribute to enhancing its market positioning.
  </li>
  <li>
   Operate in a safe and environmentally friendly manner to safeguard the health and safety of guests and colleagues, as well as contribute to environmental conservation.
  </li>
  <li>
   Adhere to the company&rsquo;s environmental, health, and safety procedures and policies.
  </li>
 </ul>
</div>


Sanofi

<div><h2 class="jobSectionHeader"><b>Cardiometabolic Head of Commercial &ndash; Gulf (Kuwait, Bahrain, Oman, UAE, Qatar)</b></h2><p></p><h2 class="jobSectionHeader"><b>
At Sanofi, we are an innovative global healthcare company united by one mission: chasing the miracles of science to improve people's lives.</b></h2><h2 class="jobSectionHeader"><b>
The Gulf Cardiometabolic Commercial Head (Kuwait, Bahrein, Oman, UAE, Qatar) will lead and develop the commercial team, driving the strategy and operations for the Gulf region to deliver on commercial objectives, including sales growth, market penetration, and market share expansion across all channels in the cardiometabolic Franchise.</b></h2><h2 class="jobSectionHeader"><b>
Key Responsibilities:</b></h2><h2 class="jobSectionHeader"><b>
Leadership and Team Management:</b></h2><ul><li><h2 class="jobSectionHeader"><b>
Provide strong leadership and people management support to the multi-country team across the Gulf region (Kuwait, Bahrein, Oman, UAE, Qatar).</b></h2></li><li><h2 class="jobSectionHeader"><b>
Manage team performance, addressing both good and poor performance to drive a strong Performance Culture.</b></h2></li><li><h2 class="jobSectionHeader"><b>
Lead, motivate, and coach the regional sales teams to improve performance and implement remedial plans where necessary.</b></h2></li></ul><h2 class="jobSectionHeader"><b>
Strategic Planning and Execution:</b></h2><ul><li><h2 class="jobSectionHeader"><b>
Develop and implement the regional business plan and sales strategy to achieve company sales and profitability goals in the cardiometabolic area across Gulf countries.</b></h2></li><li><h2 class="jobSectionHeader"><b>
Implement harmonized sales structures, planning, and control systems across multiple Gulf markets.</b></h2></li></ul><h2 class="jobSectionHeader"><b>
Business Development and Growth:</b></h2><ul><li><h2 class="jobSectionHeader"><b>
Identify and pursue opportunities to grow the business through regional partnerships or new initiatives.</b></h2></li><li><h2 class="jobSectionHeader"><b>
Support pre-launch and launch activities of new products across Gulf countries, working closely with Marketing and Medical teams.</b></h2></li><li><h2 class="jobSectionHeader"><b>
Develop the customer roadmap to achieve medium and long-term business growth objectives throughout the Gulf region.</b></h2></li></ul><h2 class="jobSectionHeader"><b>
Stakeholder Management:</b></h2><ul><li><h2 class="jobSectionHeader"><b>
Build and maintain strong business partnerships with key stakeholders in all accounts across Gulf countries.</b></h2></li><li><h2 class="jobSectionHeader"><b>
Liaise with Marketing and national accounts to ensure field sales activities are complementary across the region.</b></h2></li><li><h2 class="jobSectionHeader"><b>
Participate in the preparation of overall regional sales strategies and annual business plans.</b></h2></li></ul><h2 class="jobSectionHeader"><b>
Performance Analysis and Optimization:</b></h2><ul><li><h2 class="jobSectionHeader"><b>
Regularly analyze sales performance across Gulf markets and design appropriate corrective actions.</b></h2></li><li><h2 class="jobSectionHeader"><b>
Ensure coordination of all activities (calls, marketing activities, grants, congresses, invitations, visits) across the Gulf region.</b></h2></li><li><h2 class="jobSectionHeader"><b>
Track sales execution across public and private markets as per contracts in all Gulf countries.</b></h2></li></ul><h2 class="jobSectionHeader"><b>
Compliance and Best Practices:</b></h2><ul><li><h2 class="jobSectionHeader"><b>
Ensure implementation of internal procedures, policies, and best practices across the Gulf region.</b></h2></li><li><h2 class="jobSectionHeader"><b>
Manage judicious use of A&amp;P budget to maximize business impact across multiple markets.</b></h2></li></ul><h2 class="jobSectionHeader"><b>
Qualifications and Experience:</b></h2><ul><li><h2 class="jobSectionHeader"><b>
Minimum 10 years' experience in the pharmaceutical industry.</b></h2></li><li><h2 class="jobSectionHeader"><b>
Minimum 3 years of people leadership experience including indirect team management.</b></h2></li><li><h2 class="jobSectionHeader"><b>
Extensive Kuwait and other Gulf countries experience with demonstrated success across multiple countries in the region.</b></h2></li><li><h2 class="jobSectionHeader"><b>
Strong understanding of the Gulf healthcare markets and regulatory environments.</b></h2></li><li><h2 class="jobSectionHeader"><b>
Demonstrated strong ethics and business integrity mindset with commitment to compliance and ethical business practices</b></h2></li><li><h2 class="jobSectionHeader"><b>
Proven track record in implementation of marketing strategy in partnership with cross-functional teams.</b></h2></li></ul><h2 class="jobSectionHeader"><b>
Key Competencies:</b></h2><ul><li><h2 class="jobSectionHeader"><b>
Inspirational Leadership: Proven ability to lead and motivate high-performing teams across multiple countries</b></h2></li><li><h2 class="jobSectionHeader"><b>
Commercial &amp; Financial Acumen: Strong business mindset with data-driven decision-making skills for complex regional markets</b></h2></li><li><h2 class="jobSectionHeader"><b>
Change Leadership: Comfortable leading diverse teams through change and transformation across different Gulf markets</b></h2></li><li><h2 class="jobSectionHeader"><b>
Relationship Building &amp; Influencing: Skilled at building strong relationships across internal teams and with key external stakeholders throughout the Gulf region.</b></h2></li></ul><h2 class="jobSectionHeader"><b>
What We Offer:</b></h2><ul><li><h2 class="jobSectionHeader"><b>
Opportunity for Impact: Lead the cardiometabolic business across the Gulf region, contributing to improved patient outcomes</b></h2></li><li><h2 class="jobSectionHeader"><b>
Leadership Growth: Lead an engaged regional team while contributing to Sanofi's strategic direction</b></h2></li><li><h2 class="jobSectionHeader"><b>
Growth Culture: Be part of a forward-thinking environment that encourages innovation and continuous learning</b></h2></li></ul>
null</div>

Cardiometabolic Head of Commercial – Gulf

Sephora

<div><p><b>Sephora Kuwait</b></p><p></p><p><br>
COMPANY OVERVIEW: SEPHORA has been changing the face of prestige cosmetics since its debut in 1970s Paris. Sephora was acquired by luxury group Mo&euml;t Hennessy Louis Vuitton (LVMH) in 1997 then launched stateside in 1998 and is currently home to 200 world-class brands - including its own private label, SEPHORA COLLECTION. Sephora's curated assortment features more than 14,000 products including makeup, skin care, perfume, hair care, body, professional tools and more. Sephora is the beauty education hub, offering consultations at the Beauty Studio, a variety of complimentary classes, one-on-one service from Personal Beauty Advisors, and exclusive retail technology SKINCARE IQ, COLOR IQ, and FRAGRANCE IQ. Sephora is an international force in beauty, and its award-winning website and ever-growing presence on social media make it the world's premier digital beauty destination.</p><p></p><p><b><br>
At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful.</b></p><p></p><div><br>
As <b>Shop Manager,</b> you will be responsible for the customer journey, services and operational service management within the store.</div><div>
Responsible to lead, support, coach, and translating the service vision and plans into tangible actions enabling store leaders and store teams to reach and exceed their service targets.</div><div>
Build, develop and implement store service plans to maximise sales and KPIs performance.</div><div></div><p><b><br>
Key Accountabilities</b></p><p></p><p><b><br>
Client Experience</b></p><ul><li>
Embody Sephora Attitude and set an example in front of the team.</li><li>
Provide support to the team in difficult situations ensuring client&rsquo;s satisfaction.</li><li>
Provide extensive coaching and training to assist the team in meeting all commercial and operational KPI&rsquo;s.</li><li>
Take over floor leadership segments and ensure the floor is always managed and covered.</li><li>
Energize and motivate the team through effective floor management to guarantee an addictive experience for our clients.</li><li>
Use suitable tools (Love Meter and CEE) for analyzing overall satisfaction and propose action plans to enhance the customer experience.</li><li>
Inspire the team to use digital tools to deliver a customized service.</li><li>
Work in partnership with the Supervisor and coach the team to offer our Beauty Services to maximize client satisfaction.</li><li>
Provide support for the Area Manager in analyzing results and proposing action plans to enhance client experience.</li><li>
Maintain and enforcing quality customer service and resolve customer service complaints.</li></ul><p><b>
Sales
</b></p><ul><li>Inspire the team in achieving commercial and operational KPI&rsquo;s and create improvement plans to drive them.</li><li>
Reinforce sales policies and techniques established at the Sephora University with all team members.</li><li>
Balance and drive the sales target among selective, exclusive and Sephora Collection.</li><li>
Achieve the desired market share for services.</li><li>
Ensure achievements by hour are shared with colleagues and are an active part of animating the floor and motivating the team.</li><li>
Create disruptive internal competitions to motivate the team and boost the achievements.</li><li>
Analyzing the results achieved during the shift/floor leadership segment and create action plans during the day to achieve set target.</li></ul><div></div><p><b><br>
Operations</b></p><ul><li>
Apply the policies and procedures referring to products, testers, prices, merchandising and other partners (Brands, helpers, security) and provide feedback.</li><li>
Contribute to the store projection of an excellent image through cleanliness and product restocking.</li><li>
Enforce the team to apply and follow established policies and procedures regarding store operations.</li><li>
Accurately monitor stock availability and report low stock to Head Office to avoid OOS situations.</li><li>
Propose podium order and track daily performance.</li><li>
Drive all operational KPIs and create improvement plans for each.</li><li>
Align with Category Departments on Shelving plans, novelties, brand relocations, gird changes etc... and communicate to your assigned team.</li></ul><p></p><p><b><br>
Business</b></p><ul><li>
Provide support to the Retail Director with knowledge of the market conditions, competition, client needs, etc.</li></ul><ul><li>
Analyze all relevant KPIs and propose action plans for improvement.</li><li>
Develop and propose short- and long-term strategies to drive top and bottom line/brands sales.</li><li>
Manages business KPIs and team selling behavior in our higher volume stores, while delivering a memorable customer experience.</li><li>
Proactively provide the HO and CATMAN with product recommendations and qualitative feedback based on local knowledge about the market and client needs.</li><li>
Put in place action plans to boost business and maximize product performance, leveraging visual merchandising, training, and monthly trends.</li><li>
Plan, implement and oversee in-store promotional events or displays.</li><li>
Following trends and perform market visits and analyses to understand the local market and work to determine business growth opportunities.</li><li>
Ensure all Business reports are completed efficiently when required.</li></ul><div></div><p><b><br>
People</b></p><ul><li>
Motivate and develop the team through daily coaching / observations.</li><li>
Communicate and inspire the team on business strategy, vision and relevant information through animate briefings, coaching&rsquo;s, and trainings.</li><li>
Increase the team confidence and motivation by praise and feedback for their performance.</li><li>
Identify, engage in recruiting, and develop talents and secure succession plans in collaboration with the Retail Director.</li><li>
Ensure the team is attending training and follow up is done after the training is attended.</li><li>
Ensure the team is using Axonify as E-learning tool; daily follow up on average training frequency for each team member.</li><li>
Ensure an addictive beauty experience through performing monthly assessments.</li><li>
Facilitate team monthly meetings to analyze and discuss their performance.</li><li>
Be responsible for the PCR and PIP process of the entire assigned team.</li><li>
Oversee the annual leave of the team and liaise with the Retail Director for final validation according to business needs.</li></ul><div></div><p><b><br>
Know How</b></p><ul><li>
Project an exceptional image and body language in accordance with the guidelines set by Sephora.</li><li>
Keep up to date on trends and products.</li><li>
Inspire, mentor and coach the team.</li><li>
Transfer knowledge and create a highly performing culture in the store.</li></ul><div></div><p><b><br>
Skills &amp; Experience Requirements:</b></p><ul><li>
Advanced Product Knowledge.</li><li>
Intermediate knowledge on health and safety procedures.</li><li>
Proven successful role in managing.</li><li>
Minimum 4 to 5 years&rsquo; experience in store management.</li><li>
Bachelor's degree.</li><li>
English &ndash; advanced level.</li><li>
Arabic is a plus.</li><li>
Digital orientation/analytical skills/ business acumen.</li><li>
Excellent communication skills.</li><li>
Intermediate MS Office skills.</li><li>
Ability to deal with Ambiguity.</li></ul><ul><li>
Commercial awareness.</li><li>
Ability to develop and manage teams</li></ul><div></div><p><b><br>
Most importantly, She/he needs to live and breathe the Sephora Culture, DNA and Employee Value propositions (EVP) with a passion for people and making a difference. She/he need to have excellent authentic communication and influencing skills and be energized by working in a fast paced, dynamic environment.</b></p><p></p><p><b><br>
HERE, YOU WILL FIND:</b></p><ul><li><b>
Community, in which authenticity is embraced, and the strength of our differences fuels our collective spirit</b></li><li><b>
Culture of empowerment, learning &amp; growth, that offers you the tools, space and opportunity to learn, innovate and lead</b></li><li><b>
Work that brings fulfillment. From delighting clients every day, to inspiring our industry at large, every action makes a difference.</b></li></ul><p></p><p><b><br>
Join us and belong to something beautiful.</b></p><p></p><p><b><br>
Sephora Kuwait</b></p></div>

Shop Manager

Zain Kuwait

<div>
 <strong>
  About The Role
  <br/>
  <br/>
 </strong>
 The Postpaid Offer Configuration supports the development and configuration of attractive and data-driven offers across Postpaid segments. Working closely with analytics, marketing, and technical teams, the analyst contributes to offer planning, documentation, and execution across B2C channels. This role is focused on ensuring timely, efficient, and insight-driven offer delivery that aligns with commercial goals.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Act as the first line of support for CVM offer configuration, banner setup, and digital ads, resolving issues or escalating as needed
  </li>
  <li>
   Coordinate with internal and external stakeholders to ensure timely and successful campaign and offer launches
  </li>
  <li>
   Support in planning, configuring, and documenting new offers, including drafting high-level technical requirements
  </li>
  <li>
   Provide daily, weekly, and monthly performance reports to monitor KPIs and identify areas for improvement
  </li>
  <li>
   Generate monthly CVM-related reports for the CVM, digital, and analytics director
  </li>
  <li>
   Maintain effective coordination across teams when launching new CVM initiatives
  </li>
  <li>
   Prioritize tasks based on commercial value, strategic alignment, and customer impact
  </li>
  <li>
   Assist with customer base segmentation analysis to identify micro-segment targets
  </li>
  <li>
   Research market trends (loyalty, retention, churn, etc.) to inform CVM strategies
  </li>
  <li>
   Extract and analyze internal and external data to uncover trends, behavioral shifts, and performance evolution
  </li>
  <li>
   Design and deploy predictive models to support business objectives, including churn prediction, upsell propensity, and offer personalization
  </li>
  <li>
   Develop customer profiles and segmentation models to improve targeting accuracy across products, channels, and lifecycle stages
  </li>
  <li>
   Build internal and external use cases such as market benchmarking, penetration analysis, and data monetization solutions
  </li>
  <li>
   Translate business challenges (e.g., stagnant penetration rates, low conversion) into data-driven solutions
  </li>
  <li>
   Partner with commercial and marketing teams to define relevant segments and optimize campaign strategies
  </li>
  <li>
   Contribute to the development of real-time decisioning tools that enhance personalization and improve customer engagement
  </li>
  <li>
   Support in offer sizing, profitability analysis, and feasibility studies
  </li>
  <li>
   Develop and maintain offer documentation and support materials
  </li>
  <li>
   Liaise with marketing teams to incorporate customer behavior and market insights into campaign design
  </li>
  <li>
   Monitor and report on operational and financial KPIs, ensuring alignment with set targets
  </li>
  <li>
   Ensure compliance with environmental regulations and internal policies as mandated by statutory bodies and Zain Group
  </li>
  <li>
   Perform all the above-mentioned roles and responsibilities in compliance to the Information Security Management System (ISMS) policies and report any information/physical security breaches or incidents to the supervisor/manager immediately.
  </li>
  <li>
   Be aware of, and adhere to, all environmental requirements as set by the statutory bodies in Kuwait, or by the published policies of Zain Group/Kuwait.
  </li>
  <li>
   Zain abides by fulfilling the occupational health and safety certificate requirements that establishes and maintains an OH&amp;S management system that eliminate hazards and minimizes OH&amp;S risks (including system deficiencies), take advantage of OH&amp;S opportunities and addresses OH&amp;S management system nonconformities associated with its activities.
   <br/>
   <br/>
  </li>
 </ul>
 What We Need From You
 <br/>
 <br/>
 <strong>
  Skills
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Strong communication and coordination abilities
  </li>
  <li>
   Good understanding of customer segmentation and journey mapping
  </li>
  <li>
   Basic knowledge of offer lifecycle and campaign execution
  </li>
  <li>
   Analytical mindset with ability to interpret data and identify trends
  </li>
  <li>
   Proficiency in Excel and PowerPoint; knowledge of SQL/VBA is a plus
  </li>
  <li>
   Familiarity with telecom products and services
  </li>
  <li>
   Organized, detail-oriented, and proactive team player
  </li>
  <li>
   Willingness to learn agile methodologies
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Education Level/ Major
  <br/>
  <br/>
 </strong>
 Bachelor&rsquo;s Degree required; MIS / BI / Data Analyst &amp; Data Science or a related field
 <br/>
 <br/>
 <strong>
  Years Of Experience
  <br/>
  <br/>
 </strong>
 +5
 <br/>
 <br/>
 <strong>
  About Application Process
  <br/>
  <br/>
 </strong>
 If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):
 <br/>
 <br/>
 <ul>
  <li>
   Resume/CV
  </li>
  <li>
   Passport-size photograph
  </li>
  <li>
   Highest Education Qualification
  </li>
  <li>
   Copy of Civil ID/Passport
  </li>
 </ul>
</div>


ZAIN2028 - Postpaid Offer Configuration

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ZAIN2028 - Postpaid Offer Configuration