commercial loan specialist

First Continental

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   Loan Closer / Loan Operations Specialist &ndash; Real Estate Lending
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   Location: Houston, TX &mdash; In-Office (Full-Time)
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   Role Overview
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  First Continental Investment Co., Ltd. is seeking an experienced Loan Closer / Loan Operations Specialist &ndash; Real Estate Lending to manage the closing of complex, residential lot acquisition and development loans. This role oversees the full closing process, coordinates due diligence, and works closely with borrowers, attorneys, and title companies to ensure loan documentation accurately reflects approved credit terms along with some administrative duties.
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  The position requires a strong commercial real estate knowledge and the ability to manage multiple closings concurrently. This is a full-time, in-office role based in Houston.
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   Key Responsibilities
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   Manage loan closings from credit approval through funding for complex real estate transactions.
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   Coordinate and review all pre-closing due diligence, review documents for accuracy and finalize loan and collateral documents.
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   Serve as primary point of contact for borrowers, outside counsel and title companies.
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   Manage multiple transactions simultaneously.
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   Ensure complete and organized closing files in accordance with internal standards.
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   Miscellaneous loan administrative duties.
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   Required Experience
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   Strong working knowledge of real estate transactions and loan documentation.
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   Experience with construction loans, lot development or acquisition financing.
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   Background in real estate title, escrow, commercial lending or development finance.
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   Prior experience in a law firm, paralegal or title company supporting real estate closings is a plus.
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   Excellent attention to detail and ability to manage multiple complex transactions.
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   Strong written and verbal communication skills and sound professional judgment.
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   Collaborative, dependable and dedicated to success.
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   Microsoft Excel proficiency.
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Loan Closer / Loan Operations Specialist - Real Estate Lending

Cooperative Business Services

<div>Description: <b>The CBS Difference</b>At Cooperative Business Services (CBS), we deliver premier commercial lending services and cutting-edge software solutions to financial institutions across the nation. Our expertise spans all property types, ensuring that we meet the diverse needs of our clients.Our vision is to revolutionize financial partnerships, where institutions thrive and people flourish. This vision drives us to continually innovate and push the boundaries of what&rsquo;s possible in the financial sector.Our mission is clear: to empower financial institutions with innovative thinking and market-leading business solutions. We are committed to providing the tools and insights needed to navigate the complexities of the market, enabling our clients to achieve sustainable growth and success.Currently, CBS is in an exciting growth period as we position ourselves for 2026 and beyond. Join us on this journey as we continue to transform the future of financial institutions.<br>
<b>The Benefits of Being Part of the Team</b>At Cooperative Business Services, we believe in creating an environment where you can thrive both personally and professionally. Here&rsquo;s what you can look forward to as a valued member of our team:<ul><li><b>
Compensation</b>: Base compensation for this role ranges from $100,000 - $130,000. This role is also eligible for the Commercial Lender Incentive Program.</li><li><b>
Cell Phone Reimbursement</b></li><li><b>
Remote Work Environment</b> (Preferred Time Zone: We are seeking candidates who are based in the Central Time Zone, specifically near Chicago, Illinois)</li><li><b>
Generous Holidays: </b>Take advantage of 13 paid holidays each year</li><li><b>
Community Service Time: </b>You will have eight hours of paid time each year for volunteer work. You can use this individually or join group activities.</li><li><b>
Comprehensive Insurance Coverage: </b>Choose from a selection of medical, dental, vision, and supplemental benefit plans to suit your needs. Additionally, the company provides company-paid Short-Term Disability (STD), Long-Term Disability (LTD), and life insurance equivalent to 1 time your salary.</li><li><b>
401(k) Plan: </b>The company provides a generous matching contribution of up to 6%.</li><li><b>
Tuition Assistance</b></li></ul><b>
Your Role in Our Success</b>The Commercial Loan Officer (BDO) is responsible for originating, evaluating, and advancing commercial lending opportunities in alignment with organizational goals and credit union partner priorities. This role builds and manages referral relationships, guides borrowers through the lending process, and collaborates with internal teams to ensure efficient deal execution. The Commercial Loan Officer (BDO) plays a key role in driving loan growth, expanding client relationships, and representing the organization in the business community.<br>
<b>How You&rsquo;ll Drive Impact</b><ul><li><b>
Strategic Origination:</b> Identify and evaluate commercial loan opportunities (CRE, SBA 7a/504, Lines of Credit) and perform initial deal architecture.</li><li><b>
Relationship Ecosystems:</b> Cultivate high-value referral networks with CPAs, Brokers, and Attorneys to fuel a consistent, quality pipeline.</li><li><b>
Pipeline Orchestration:</b> Collaborate with Underwriters and Closers to move deals from origination to funding with speed and precision.</li><li><b>
Market Growth &amp; Strategy:</b> Partner with Marketing to execute go-to-market strategies and maintain monthly touchpoints with Credit Union partners.</li><li><b>
Portfolio Intelligence:</b> Stay informed on market conditions and regulatory changes to ensure sound, risk-conscious lending decisions.</li><li><b>
Brand Advocacy:</b> Represent CBS at industry events and networking functions to expand market share and client relationships.</li><li><b>
Operational Excellence:</b> Maintain rigorous standards for documentation, communication, and professional responsiveness.</li></ul>
Requirements:<p></p><b><br>
Professional Foundation</b><ul><li>
Bachelor&rsquo;s degree from an accredited four-year college or university is required.</li><li>
5 years of experience in commercial real estate lending</li><li>
Syndication/participation lending knowledge highly preferred.</li><li>
Strong understanding of commercial loan products, credit analysis, and underwriting fundamentals.</li><li>
Excellent business development and client relationship skills.</li><li>
Professional demeanor with the ability to work effectively with clients, partners, and internal teams.</li><li>
Ability to clearly explain loan products and processes to borrowers and stakeholders.</li><li>
Ability to analyze financial statements and assess borrower creditworthiness.</li></ul></div>

Commercial Loan Officer

River Bank and Trust

<p></p><div><p>RB&amp;T Mission Statement:<br>
As a trusted partner and friend, River Bank &amp; Trust helps our neighbors and the businesses in our communities to reach their financial goals.</p><br>
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Position Summary:</b><br>
Under the supervision of the Loan Operations Manager, this position performs a variety of functions directly related to the loan operations of all loan types to include all Commercial, Consumer and Real Estate loans.</p><br>
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Essential Duties and Responsibilities:</b><br>
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The essential functions include, but are not limited to the following:<br>
<ul><li>Process credit life insurance monthly</li><li>Manage SBA Loan Processing</li><li>Coordinate online loan application process for non-real estate loans</li><li>Set up internal and external loan transfers</li><li>Manage HELOC Special Inquiries and in-house loan referrals</li><li>Process Loan Grade Changes, Charge-off (Non-Add) and Non-Accrual loan requests</li><li>Process loan subpoena requests</li><li>Assist/Back up balancing Loan Control account daily, escrow support functions, credit bureau disputes, Loan Balance, Image EIP, SWAP-ARC loan processing, Participation loan management, Loan Review, and Loan Operations Inbox</li><li>Work closely with Management, Relationship Managers and Lending Assistants</li><li>Other duties and/or special projects as assigned by Management</li></ul></div><br>
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Minimum Qualifications:</b><br>
<ul><li>High School diploma or equivalent</li><li>1-2 years of Lending Assistant or Customer Service Representative experience preferred</li></ul></div><br>
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Skills, Abilities &amp; Expectations:</b><br>
<ul><li>Be familiar with and follow policy and procedures, and support Management&rsquo;s decisions and goals in a positive, professional manner.</li><li>Stay abreast of regulatory requirements and complete annual compliance training applicable to the position</li><li>Ability to apply general accounting knowledge processes (debits, credits, balancing)</li><li>Assuring customer service is top priority whether internally or externally; treating customers and employees professionally, with courtesy and respect</li><li>Ability to work in a fast-paced team environment, handle multiple tasks, and prioritize work</li><li>Detail oriented and organized</li><li>Excellent interpersonal and communication skills</li><li>Integrity, discretion, and respect for confidential information are absolutely essential</li><li>Willingness to adapt to change</li><li>Work within a variety of different software and web applications</li><li>Able to prioritize duties and effectively manage time</li><li>Analytical and problem-solving skills</li><li>Attend work on a regular basis, on time, and withstand varying degrees of stress</li><li>Excellent interpersonal and communication skills</li><li>Maintaining a professional, business-like appearance and demeanor</li><li>Proficiency in Microsoft Office products to include: Excel, Word, and Outlook</li></ul>
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<b>Physical Demands:</b><br>
The employee will occasionally lift and/or move up to 25 pounds. The employee will regularly sit; talk; hear; and use hands to finger, handle or feel. The employee will occasionally stand; walk; reach with hands and arms; climb and balance; and stoop, kneel, crouch, or crawl. Special vision requirements include close, distant, and peripheral vision; depth perception; and the ability to adjust focus. The noise level in the work environment is usually moderate. The work environment and physical demands are those of a standard retail branch setting. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.</div><br>
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Disclaimer:</b><br>
The above information has been designed to indicate the general nature and level of work performed within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to the job. Incumbent must attend work on a regular basis, on time, and withstand varying degrees of stress. This position description describes the minimum selection requirements to qualify for the position. Promotion and other employment decisions are based on employer needs, being in good standing, fully competent performance, and other non-discriminatory subjects.</p></div>

Loan Operations Specialist

Republic Finance

<div>Overview:
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Are you looking for a long-term opportunity with a growing financial services company that <b>rewards performance</b> and <b>gives back to its community</b>? If so, please read on!</div><div></div><div><br>
This position earns a <b>competitive salary</b> of<b> $32,000 per year </b>(paid hourly), plus an <b>uncapped monthly bonus that averages $8,000 annually</b>! In addition, we offer<b> amazing benefits and perks</b>, including <b>health, dental, and vision insurance with employer contribution as well as paid time off (PTO), paid holidays, a 401(k) plan with company match after one year, regular bonuses, and short and long-term disability</b>. If this sounds like the right opportunity in the financial services industry for you, apply today!</div><div></div><div><br>
As a Consumer Loan Specialist, you will be a key team member in the branch. Your primary responsibility is to ensure a positive total customer experience while originating consumer loans, completing loan applications, developing strong customer relationships and meeting sales goals. The successful candidate will posses a professional demeanor, outgoing/positive attitude, reliability, and excellent oral and written communication skills.</div><div></div><div><b><br>
ABOUT REPUBLIC FINANCE</b></div><div></div><div><br>
We have helped our customers meet their personal finance goals for more than 70 years by providing a variety of consumer loans, flexible lending options, and incomparable customer service. We are proud to serve over 300,000 customers in more than 250 communities throughout the US, and <b>we continue to expand into new states each year</b>! Our Core Values are at the heart of everything we do with a focus on Our Team, Our Customers, and Our Performance. With a commitment to our customers, we identify lending options that fit each of their unique needs. Not only are we dedicated to serving our customers, but we are also dedicated to giving back to our communities. Company-wide, we participate in various philanthropic efforts such as volunteer opportunities, food drives and back to school drives as well as an annual fund raiser for St. Jude Children's Research Hospital.</div><div></div><div><br>
Our growing company offers a bright future for our employees. We work to provide a <b>clear career path and many growth opportunities</b> for all of our team members. Our supportive culture is one where we all work together to continuously improve and reach our goals. We show our appreciation for our employees by offering <b>great benefits and competitive pay and by rewarding performance.</b></div><div></div><div><br>
Job responsibilities are as follows:</div><br>
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Actively seeks opportunities to originate new loan business with new and existing customers.</li><li>
Evaluates customer needs to recommend the best consumer loan and voluntary product solutions.</li><li>
Completes loan applications, proposals and offers for new borrowers and follows up with pending applicants.</li><li>
Assists potential borrowers by explaining the loan process, answering questions regarding loan products and loan processing.</li><li>
Takes ownership of customer concerns and works with management to formulate and execute strategies for potential problem loans.</li><li>
Closes loans, assembles loan folders, and breaks down files as well as other miscellaneous tasks.</li><li>
Consistently meets or exceeds loan goals.</li><li>
Responsible for day-to-day servicing of an ever-growing, complex consumer loan portfolio.</li><li>
Applies analytical skills to quickly and efficiently resolve any customer issues.</li><li>
Processes insurance claims, follow-ups and payments daily and maintains insurance log.</li><li>
Provides excellent customer care through daily transactions, customer inquiries and problem resolution.</li><li>
Answers incoming phone calls; checks branch&rsquo;s voicemail.</li><li>
Effectively builds trust with customers and internal staff by embodying and demonstrating the philosophy of the organization, including core values, company policies, operational procedures and compliance.</li></ul>
Requirements:
<ul><li>High school diploma or equivalent.</li><li>
Minimum of 1 year of sales experience (i.e., retail sales, goal-oriented or incentive based).</li><li>
Professional demeanor, positive attitude, strong communication and customer relations skills are a must.</li><li>
Ability to work in a high-performing, fast-paced, goal-oriented, team environment.</li><li>
Ability to successfully navigate priorities while paying close attention to details.</li><li>
Basic computer skills and familiarity with Windows &amp; Microsoft Office.</li><li>
Ability to meet our acceptable standards for criminal background history, credit history and pass a pre-employment drug screen.</li><li>
Ability to meet the eligibility requirements for insurance licensing in order to sell voluntary insurance products. Eligibility is based on a criminal background check conducted by the state&rsquo;s department of insurance.</li></ul>
Benefits:
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We offer a competitive compensation and benefits package including:</div><br>
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Health, Dental, &amp; Vision Insurance</li><li>
15 days of Paid Time Off (PTO) to start + 1 additional personal day</li><li>
401k + employer match</li><li>
Company provided Life Insurance &amp; Long Term Disability</li><li>
Employee Assistance Program - Confidential mental health support</li></ul><div></div><div><br>
Additional benefits with Republic Finance include:</div><br>
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Access to LinkedIn Learning's library of 10,000+ professional development courses</li><li>
Employee of the Month Program</li><li>
Philanthropic support for multiple charities including an annual drive for St. Jude Children's Research Hospital</li><li>
Professional offices with a friendly team environment</li><li>
Monthly incentive bonus pay</li><li>
Internal promotions</li></ul><div></div><div><i><br>
Republic Finance, LLC is an Equal Opportunity Employer and does not discriminate on the basis of race, sex, color, religion, national origin, age disability or veteran status in employment opportunities and benefits. Republic Finance, LLC maintains a Drug-Free Workplace.</i></div></div>

Consumer Loan Specialist - Sales Customer Service

Progress Residential

<div><p>Selene Holdings is a multiple-lines business financial services firm with a mortgage servicing company, a loan diligence company, a title company, an insurance brokerage, and a real estate owned company. We have office locations in Dallas, TX, Jacksonville, FL, and Salt Lake City, UT. Founded in 2007 to address needs in the mortgage industry, Selene strives to provide amazing client and borrower experiences. A positive attitude coupled with proven creative thinking and actions are all attributes we seek in every one of our employees. If you want to make a difference, then Selene is the place for you!</p><p><b>
Position Summary: </b>The Loan Advisory Analyst is a customer-facing position responsible for initiating, tracking and responding to verbal and written research requests, escalated concerns from guarantors, investors, management and regulatory entities. The position engages with customers and entities, primarily through digital channels to complete research and resolution to advisors, customers, management and investors.</p><p></p><p><b>
Essential Duties and Responsibilities</b> include the following:</p><ul><li><p>
Perform complex transactional, operational and loan level research requests to include, but not limited to, researching, responding and fulfilling requests, preparing and/or procuring documentation to fulfill customer requests.</p><ul><li><p>
Interactions with customers will primarily be through digital channels including, but not limited to email and SMS. Voice interactions, while less frequent, will also be used to communication with customers.</p></li><li><p>
Research and resolve transactional inquiries including items including, but not limited to payments, taxes, and insurance on single and multi-collateral loans.</p></li><li><p>
Investigate and resolve loan documentation discrepancies stemming from loan origination and boarding.</p></li><li><p>
Communicate and research interdepartmentally to resolve escrow, payment posting and ACH issues.</p></li><li><p>
Monitor system changes resulting from research results.</p></li><li><p>
Deliver research results verbally and/or in writing to guarantors, advisors, management and investors.</p></li><li><p>
Document system of record with results and resolution of research.</p></li></ul></li><li><p>
Effectively oversee execution of Loan Advisory Group full and partial payoff request.</p><ul><li><p>
Process and image incoming full and partial lien release payoff requests.</p></li><li><p>
Initiate payoff statements through the Special Loans and Customer Service departments.</p></li><li><p>
Document system of record with status of requests.</p></li><li><p>
Respond to guarantors, advisors and authorized third parties via email on payoff status.</p></li><li><p>
Track payoff fund application, deactivation of property in system of record, stop escrow disbursements and monitor lien releases through Collateral department.</p></li><li><p>
Communicate results to guarantors and advisors through verbal or digital channels.</p></li></ul></li><li><p>
Generate team reports and scorecards to determine strategic initiatives needed to maximize customer and investor satisfaction and results.</p><ul><li><p>
Distribute department reporting daily including but not limited to investor delinquency reports, NSF reports, advisor exceptions, etc.</p></li><li><p>
Update and maintain Advisor Scorecards on a monthly basis. Responsible for distribution to management, advisors and investors.</p></li></ul></li><li><p>
Achieve production goals (KPI&rsquo;s- Key Performance Indicators) set by Management.</p></li></ul><p></p><p><b>
Qualifications: </b>To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The qualified candidate must possess 3-5 years of direct or related experience in each of the following:</p><p></p><ul><li><p>
Working knowledge of Business Purpose/Commercial Loans secured by single family residential property.</p></li><li><p>
Experience working in a Contact Center in Mortgage Servicing.</p></li><li><p>
Extensive understanding of escrow, escrow analysis, payment histories, billing and 1098 statements</p></li><li><p>
Expansive knowledge related to cross collateralized servicing, partial lien release processing</p></li><li><p>
Comprehensive understanding of property preservation, i.e. code violation resolutions, hazard claim resolution</p></li><li><p>
Excellent attention to detail, strong analytical/resolution skills, and use of sound judgement</p></li><li><p>
Ability to multi-task, meet deadlines and stay organized</p></li><li><p>
Excellent verbal &amp; written professional communication skills</p></li><li><p>
Ability to work in a team environment and independently</p></li><li><p>
Strong advisory skills via telephone, email, and other various platforms</p></li></ul><p></p><p><b>
Competencies: </b>To perform the job successfully, an individual should demonstrate the following:</p><p><b>
Adaptability</b> - Adapts to changes in the work environment. Manages competing demands. Changes approach or method to best fit the situation. Able to deal with frequent change delays, or unexpected events.</p><p><b>
Business Ethics</b>&ndash; Treats people with respect. Keep commitments. Inspires the trust of others. Works with integrity and ethically. Upholds organizational values.</p><p><b>
Communications</b>- Expresses ideas and thoughts verbally. Expresses ideas and thoughts in written form. Expresses ideas and thoughts in written form. Exhibits good listening and comprehension. Keeps others adequately informed. Selects and uses appropriate communication method.</p><p><b>
Customer Service</b>- Displays courtesy and sensitivity. Manages difficult or emotional customer situations. Meets commitments. Responds promptly to customer needs. Solicits customer feedback to improve service.</p><p><b>
Dependability-</b> Responds to requests for service and assistance. Follows instructions, responds to management direction. Takes responsibility for own actions. Commits to doing the best job possible. Keeps commitments. Meets attendance and punctuality guidelines.</p><p><b>
Teamwork-</b> Balances team and individual responsibilities. Exhibits objectivity and openness to others' views. Gives and welcomes feedback. Contributes to building a positive team spirit. Puts success of team above own interests.</p><p></p><p><b>
Education/Experience:</b> High school diploma or general education degree (GED) required. Associate/Bachelor&rsquo;s degree preferred. Two to four years related experience and/or training required. Relationship management preferred with emphasis on excellent customer experience.</p><p></p><p><b>
Language Ability: </b>Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.</p><p></p><p><b>
Mathematical Ability:</b> Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.</p><p></p><p><b>
Reasoning Ability: </b>Ability to apply common sense understanding to carry out detailed written or oral instructions with minimal supervision. Ability to deal with problems involving a few concrete variables in standardized situations.</p><p></p><p><b>
Computer Skills: </b>Working knowledge of and experience with Microsoft Office (Word, Excel, PowerPoint, One Drive and Outlook). Previous experience with MSP preferred.</p><p></p><p><b>
Certificates and Licenses: </b><b>N/A</b></p><p></p><p><b>
Supervisory Responsibilities: </b><b>N/A</b></p><p></p><p><b>
Travel: </b>Some travel maybe required.</p><p></p><p><b>
Work Environment:
</b></p><p>The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p><p></p><p>
This position works in a typical office environment with moderate noise levels.</p><p></p><p><b>
Physical Demands:
</b></p><p>The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p><p></p><p>
The employee is regularly required to sit while working at a desk, occasionally standing, walking, and using hands to lift and/or move up to 10 pounds. May also climb or balance; stoop, kneel, crouch or crawl. Needs to be able to talk and hear, but no special vision is required beyond the ability to see in order to read.</p><p></p><p><b>
The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.</b></p><p></p><h1 class="jobSectionHeader"><b>
Why Selene?</b></h1><p><b>
Benefits</b><br>
Selene Finance LP is committed to the total wellbeing of its employees and therefore offers one of the best benefits packages available in the industry today, which includes:</p><ul><li><p>
Paid Time Off (PTO)</p></li><li><p>
Medical, Dental &amp;Vision</p></li><li><p>
Employee Assistance Program</p></li><li><p>
Flexible Spending Account</p></li><li><p>
Health Savings Account</p></li><li><p>
Paid Holidays</p></li><li><p>
Company paid Life Insurance</p></li><li><p>
Matching 401(k) Plan</p></li></ul><p><i><br>
The job requirements listed above are representative of the knowledge, skills, and/or abilities required. This job description is not an inclusive list of all duties and responsibilities of this position. Incumbents will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Selene reserves the right to amend and change responsibilities to meet business and organizational needs.</i></p><p></p><p>
Privacy Policy - Selene (seleneadvantage.com)</p></div>

Commercial Analyst - Loan Advisory Group

Ozarks Federal Savings and Loan Association

<div><h2 class="jobSectionHeader"><b>Ozarks Federal Savings and Loan has been serving customers since 1930. Today we remain as a community bank that is dedicated to our customers, employees, and the communities that we serve. If you are looking for a rewarding career with opportunities for growth and advancement, great benefits, and great teammates, then we want to hear from you. Ozarks Federal tellers have the pleasure of working in a professional and positive environment while providing exemplary service to our customers, who are also our owners.</b></h2><p><b>
Summary: </b>Ensures appropriate collateral protection on all loans serviced by Ozarks Federal by monitoring and paying real estate taxes and insurance premiums when due.</p><p>
</p><h3 class="jobSectionHeader"><b>Physical Requirements</b></h3><ul><li>
Spend Time Making Repetitive Motions</li><li>
Long Periods of Sitting or Standing Can Occur</li><li>
Lifting up to 20 pounds</li></ul><h3 class="jobSectionHeader"><b>
Work Setting</b></h3><ul><li>
Indoors</li><li>
Moderate noise level</li></ul><p>
</p><p><b>Job Requirements:</b></p><ul><li>
High school diploma or equivalent.</li><li>
Knowledge of and experience working with mortgage loans.</li><li>
General knowledge of loan escrow, real estate taxes, and insurance policies.</li><li>
Good attention to detail, and ability to meet deadlines and effectively communicate with customers.</li><li>
Experienced with word-processing and spreadsheet programs and ability to operate office machinery.</li><li>
Excellent analytical thinking and mathematical skills.</li></ul><p><b>
Job Duties:</b></p><ul><li>
Monitor that each loan associated with Ozarks Federal is properly insured.
</li><li>Monitors and records correspondence from insurance carriers with the appropriate loan file as to properly track any changes to existing policies for all Ozarks Federal loans.</li><li>
Maintain the payment of all insurance policy premiums, force-placed policies, and private mortgage insurance policies that are escrowed through our loans.</li><li>
Effectively communicates with insurance carriers to determine reasoning and timing of cancellation notices received.</li><li>
Corresponds with customers who have recently changed insurance carriers in order to receive the required documentation to keep with the loan file as proof of coverage.</li><li>
Responsible for force placing insurance on loans when policies have been cancelled or customers fail to secure proper coverage in order to prevent a lapse in coverage. Ensure that all borrower notification and timing requirements are met.</li><li>
Develops an understanding of current banking regulations pertaining to flood, homeowner&rsquo;s insurance, private mortgage insurance, and real estate taxes.</li><li>
Set up and/or re-analyze escrow accounts for taxes and insurance when requested by the borrower.
</li><li>Process all PMI and flood certificate cancellations and distribute the information to the customers. This includes loans that are paid off and loans that are eligible to remove the PMI due to LTV guides.</li><li>
Customer service point of contact for all escrow related questions and issues. Must understand and explain the escrow analysis to customers and be able to run a new escrow analysis if necessary.</li><li>
Prepare and mail the annual insurance letter for loans with no escrow.</li><li>
Monitor that the real estate taxes are paid as agreed for all loans. Payment of real estate taxes is necessary for loans that escrow the premium or that are past due on payment. Home office will coordinate and pay taxes for all locations.</li><li>
Prepare and request cancellation for PMI. Request approval on fixed rate loans, monitor check refunds, and cancel PMI buckets in Fiserv.</li><li>
Monitors the loans with credit life and disability policies associated with them as to accurately track when policies are cancelled.</li><li>
Evaluates property insurance coverage levels to ensure adequate amounts of coverage are secured including flood coverage.</li><li>
Monitors flood mapping updates to verify whether or any properties in our loan portfolio are affected, then notifying the customer of any changes and requirements to obtain flood coverage.</li><li>
Prepare and mail excess escrow checks at loan payoff or annual analysis.</li><li>
Daily reports of file maintenance on Fiserv are reviewed for accuracy and dual control.</li><li>
Scan all insurance into Director for final storage.</li></ul></div>

Loan Escrow/Insurance Specialist

OneMain Financial

<div><div>At OneMain, Loan Sales Specialists empower customers by listening to their needs and providing access to friendly, fast, and affordable financing for life&rsquo;s expenses. In this role, our team members thrive in a competitive atmosphere where hard work and dedication directly influence success. This role provides rewarding professional development and advancement opportunities in a dynamic and supportive environment. Loan Sales Specialists enjoy competitive compensation that recognizes both individual achievements and team success, all while growing their career.</div><div></div><div><b>
In the Role</b></div><ul><li><div>
Effectively multitask and adapt to the dynamic demands of the role, ensuring timely and efficient service</div></li><li><div>
Exceed customer expectations through ease, empathy and encouragement, delivering results related to individual and branch goals</div></li><li><div>
Develop new connections and maintain ones by engaging customers throughout the loan process and life cycle, presenting tailored solutions based on customer needs</div></li><li><div>
Manage the life cycle of loans, including collections activities while maintaining compliance with all relevant laws and regulations</div></li><li><div>
Engage with customers and other departments through multiple technological channels, including phone, email, chat and our in-house systems</div></li><li><div>
Exhibit passion for achievement, bringing an internal drive to succeed and goal oriented attitude</div></li><li><div>
Clearly educate and inform customers on optional insurance products, ensuring customers have a thorough understanding of the loans, terms and their options</div></li></ul><p><b>
Requirements:</b></p><ul><li><div>
High School Diploma or GED</div></li></ul><div><b>
Preferred:</b></div><ul><li><div>
Sales, Collections or Customer Service experience</div></li><li><div>
Bilingual - Spanish</div></li></ul><div></div><div><b>
Location:</b> On site</div><div>
The schedule for this position is Monday-Friday during standard business hours, with some extended hours during the week as needed which may include Saturday.</div><div></div><div><b>
Who we Are</b></div><div>
A career with OneMain offers you the potential to earn an annual salary plus incentives. You can steer your career toward leadership roles such as Branch Manager and District Manager by taking advantage of a variety of robust training programs and opportunities to advance. Other team member benefits include:</div><ul><li><div>
Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances</div></li><li><div>
Up to 4% matching 401(k)
</div></li><li><div>Employee Stock Purchase Plan (10% share discount)
</div></li><li><div>Tuition reimbursement
</div></li><li><div>Paid time off (15 days&rsquo; vacation per year, prorated based on start date)</div></li><li><div>
Paid sick leave as determined by state or local ordinance (prorated based on start date)</div></li><li><div>
11 Paid holidays (4 floating holidays, prorated based on start date)</div></li><li><div>
Paid volunteer time (3 days per year, prorated based on start date)</div></li></ul><div></div><div>
OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we&rsquo;ve looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.</div><div>
In our more than 1,300 community branches and across the U.S., team members help millions of customers solve critical financial needs, including debt consolidation, home and auto repairs, medical procedures and extending household budgets. We meet customers where they want to be - in person, by phone and online.</div><div>
At every level, we&rsquo;re committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There&rsquo;s never been a better time to shine with OneMain.</div></div><div></div>

Loan Sales Specialist

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