communication center coordinator

US Department of Veterans Affairs

Health Technician (Dietetic)/Nutrition Communication Center Coordinator

Dar Al Shifa Hospital

<div></div><div><div><div><div><div><div><b>Purpose and Scope of the Job</b></div></div></div><div></div><div><br>
<div>
<p>The Call Center Coordinator is responsible for promoting and coordinating the hospital&rsquo;s Delivery Party Reception Services, which include food packages, floral arrangements, celebration services, and salon bookings. In addition, the coordinator provides administrative and client-support assistance to the Shifa Lite Dietitians, helping facilitate client menu selections and ensuring smooth communication between the nutrition team and clients.</p>
<p>
This role requires excellent customer service, organization, and coordination skills, reflecting the hospital&rsquo;s high hospitality standards.</p></div></div><p></p><div><br>
<div>
<div><b>Main Duties and Responsibilities/Performance Standards</b></div></div></div><div><br>
<div>
<p><b>1.Delivery Party Reception Promotion &amp; Customer Engagement</b></p>
<ul>
<li>Conduct outbound calls to promote <b>Delivery Party Reception packages</b>, including food bundles, flower arrangements, and celebration services.</li>
<li>Provide clients with clear explanations of package details, pricing, and customization options.</li>
<li>Handle inbound calls and inquiries related to reception services with a welcoming and professional tone.</li></ul></div><br>
</div><br>
<div><div><p><b>2. Booking &amp; Service Coordination</b></p>
<ul>
<li>Process and confirm bookings for:
</li><li><ul><li>Delivery Party Reception packages</li>
<li>Flower and gift services</li>
<li>Salon appointments for new mothers</li>
</ul></li><li>Coordinate booking details with the Snr. Hospitality Supervisor in-charge.</li>
<li>Ensure all booking information is accurately recorded and communicated to relevant teams.</li></ul></div><br>
</div><br>
<div><div><p><b>3. Shifa Lite Support (Dietitian Assistance)</b></p>
<ul><li>Assist Shifa Lite dietitians by gathering client preferences for meal plans and entering selections into the system.</li></ul>
<ul><li>Help clients understand available menu options without providing dietary advice.</li></ul>
<ul><li>Support dietitians by organizing menu schedules, updating client records, and ensuring timely submission of weekly menu choices.</li></ul>
<ul><li>Follow up with clients to confirm menu selections or clarify preferences as instructed by the dietitians.</li></ul><br>
<p></p>
<p><b>
4. Customer Service Excellence</b></p>
<ul><li>Deliver a high standard of service that reflects the hospital&rsquo;s welcoming culture.</li></ul>
<ul><li>Maintain a friendly, professional tone in all client interactions.</li></ul>
<ul><li>Manage concerns or requests and escalate when required.</li></ul></div></div><div><br>
<div>
<p><b>5. Documentation &amp; Reporting</b></p>
<ul>
<li>Maintain accurate logs of calls, bookings, menu selections, and service requests.</li>
<li>Prepare weekly and monthly reports for:
<ul><li>Reception service bookings</li>
<li>Client inquiries and call activity</li>
<li>Shifa Lite menu submission follow-ups</li>
</ul></li><li>Track conversion rates and service utilization.</li></ul></div></div><p></p><div><br>
<div>
<p><b>Qualifications &amp; Requirements</b></p></div></div><div><br>
<div>
<ul><li>Diploma or Bachelor&rsquo;s degree in Hospitality, Business Administration, or related field (preferred).</li></ul>
<ul><li>Experience in call centers, hospitality, or customer service.</li></ul>
<ul><li>Excellent communication and telephone etiquette.</li></ul>
<ul><li>Strong organizational skills and attention to detail.</li></ul>
<ul><li>Ability to multitask and manage time effectively.</li></ul>
<ul><li>Proficiency in MS Office and basic booking/CRM systems.</li></ul>
<ul><li>Ability to work collaboratively with clinical and non-clinical teams.</li></ul></div></div><div><br>
<div>
<p><b>Key Competencies</b></p></div></div><div><br>
<div>
<ul><li>Customer-focused attitude</li></ul>
<ul><li>Strong communication and interpersonal skills</li></ul>
<ul><li>Professionalism and patience</li></ul>
<ul><li>Attention to detail</li></ul>
<ul><li>Team collaboration</li></ul>
<ul><li>Positive and service driven mindset</li></ul></div></div><br>
</div>
</div><p></p><div><div><div><div><p><b>Management Responsibilities</b></p></div></div><div></div><div><br>
<div>
<ul><li>Record and filing of all the support service-related documents.</li>
<li>Create maintenance notification in SAP and follow up.</li>
<li>Follow up on support services related purchasing request.</li>
<li>Managing the real time room status update on SAP</li></ul></div><br>
</div><br>
<div><div><p><b>Development and Planning</b></p></div></div><div></div><div><div><br>
<p>
Attend department trainings and staff development programs</p></div></div><div><br>
<div>
<div><b>Qualifications, Competences and Skills</b></div></div></div><div><br>
<div>
<div><b><i>Education</i></b></div></div></div><div></div><div><div><br>
<div>
Bachelor&rsquo;s degree or Diploma in Hotel management or other<br>
</div></div></div><br>
<div><div><div><b><i>Experience</i></b></div></div></div><div></div><div><div><br>
<div>
Minimum 1 years&rsquo; experience in Hospitality service &amp; or other customer service<br>
</div></div></div><br>
<div><div><div><b><i>Licensure</i></b></div></div></div><div></div><div><div><br>
<div>
Not Applicable</div></div></div><div><br>
<div>
<div><b><i>Language</i></b></div></div></div><div></div><div><br>
<div>
<ul><li>English and Arabic</li>
<li>Write routine reports, correspondence, summaries, and reports in English using prescribed format.</li>
<li>Ability to speak effectively in English before groups such as customers or employees</li></ul></div><br>
</div><br>
<div><div><div><b><i>Computer Proficiency</i></b></div></div></div><div></div><div><div><br>
<div>
Good Knowledge of Ms Office &amp; Hospital operating systems</div></div></div><div><br>
<div>
<div><b><i>Performance Competencies</i></b></div></div></div><div><br>
<div>
<div>1</div></div><div><br>
<p>
Good language skill, ability to read and write.</p></div></div><div><br>
<div>
<div>2</div></div><div><br>
<p>
Positive approach to the customer service.</p></div></div><div><br>
<div>
<div>3</div></div><div><br>
<p>
Follow the polite and courteous telephone manner.</p></div></div><div><br>
<div>
<div>4</div></div><div><br>
<div>
Should be active and show the initiative.</div></div></div><div><br>
<div>
<div><b><i>Principle Working Relationships and Remarks</i></b></div></div></div><div><br>
<div>
<div>1</div></div><div><br>
<div>
Housekeeping<br>
</div></div></div><br>
<div><div><div>2</div></div><div><br>
<div>
Dietary department</div></div></div><div><br>
<div>
<div>3</div></div><div><br>
<div>
Customer service department<br>
</div></div></div><br>
<div><div><div>4</div></div><div><br>
<div>
Nursing</div></div></div><div><br>
<div>
<div>5</div></div><div><br>
<div>
Maintenance</div></div></div><div><br>
<div>
<div>6</div></div><div><br>
<div>
Marketing<br>
</div></div></div><br>
<div><div><div>7</div></div><div><br>
<div>
Purchasing</div></div></div></div></div></div><p></p>

Call Center Coordinator - Shifa Lite & Events

Rochester Regional Health

<div><p><b>SUMMARY</b></p><p>
Lead Referral Coordinator contributes to overall patient satisfaction by consistently delivering outstanding customer service to patients, providers and payers throughout the patient&rsquo;s healthcare experience. Under the direction of the Referral Manager, provides day-to-day support for the referral team, acting as a subject matter expert, Super User, primary escalation point, preceptor, and performance coach. As a working team leader, serves as the first point of contact for patients and physicians to coordinate services across the system. Refers to and schedules appointments, registers seminars and classes, navigates patient inquires, and communicates courteously throughout the delivery of care. Aims always for first call resolution Collaborates with physician offices and clinical departments to coordinate services, prepares patients for their visit, and maintains all of its support processes.</p><p></p><p><b>
STATUS: Full-Time</b></p><p><b>
LOCATION: Riedman Campus</b></p><p><b>
DEPARTMENT: Communication Center</b></p><p><b>
SCHEDULE: Monday - Friday 8am - 4:30pm</b></p><p></p><p><b>
RESPONSIBILITIES</b></p><ul><li>
Collaborates and ensures team delivers a seamless, exceptional customer experience across a broad range of customer touch points, channels, processes, and applications. Works across multiple functions and with all levels of the organization.</li><li>
Responds to and supports team with inbound interactions utilizing EMR to refer and schedule new patient appointments, registrations and inquiries to enhance access while following established protocols to ensure patient safety and data integrity; primary point of escalation.</li><li>
Proactively contacts and supports team to contact patients, caregivers, physicians and the community utilizing EMR to refer and schedule patient appointments, complete registrations and respond to inquiries following established protocols to ensure patient safety and optimize the revenue cycle; primary point of escalation.</li><li>
Acts as a key referral liaison to community provider offices, serving as a primary point of contact for private physicians to manage all types of interactions into RRHS.</li><li>
Provides and supports seminar and training activities information, including courses offered, course content, fees, registration and refund procedures, program policy, course changes, and continuing education units.</li><li>
Coordinates and processes effectively various EMR work queues by updating, deferring or editing information following established protocols and workflows.</li><li>
Communicates effectively using EMR messaging, utilizing appropriate smart phrases and workflows; point of escalation according to established process.</li><li>
Supports enrollment and activation of patient portal accounts, including answering questions and/or resolving any user issues; point of escalation according to established process.</li><li>
Performs database/systems upgrades and maintenance as directed and/or as necessary.</li><li>
Partners with training and development to provide role support and learning experiences for new employees. As a role model, subject matter expert (SME), and Super User, facilitates training, knowledge transfer and at the elbow support skills.</li><li>
Ensures own compliance with all contact center policies and procedures. Is open to constructive criticism and willing to work on areas identified as needing improvement.</li><li>
Provides feedback and coaching real time to each team member in support of their adherence and productivity goals.</li><li>
Adheres to and ensures compliance with Health Insurance Portability and Accountability Act (HIPAA) at all times to safeguard protected health information.</li></ul><p></p><p><b>
Minimum Qualifications:</b></p><ul><li>
High School or GED; Prefer AA</li><li>
Two (2) years customer service experience, with one (1) year of service at Rochester Regional Health System</li><li>
Embraces a culture of customer-centric behavior and innovation critical to success in this role.</li><li>
Prefer Bilingual; able to pass a language proficiency assessment within 30 days of hire.</li><li>
Possesses strong customer service skills and the ability to demonstrate compassion and empathy. Prefer knowledge of medical terminology.</li><li>
Strong verbal and written communication skills including good voice quality, good diction, and articulation are required. Prefer knowledge of terminology used by insurance/managed care health plans.</li><li>
Must be available to work a flexible schedule that may include evening, weekend and holiday shifts. Prefer knowledge of function and relationships within a hospital environment.</li><li>
Must be able to multitask, handling phone conversations with consumers while accurately entering data in the computer while continuing to focus on the customer.</li><li>
Proficiency in use of computers. Must be able to type a minimum of 35 wpm.</li><li>
Certified Healthcare Access Associate (CHAA) or equivalent preferred.</li></ul><p></p><p><b>
Required Licensure/Certification Skills:</b></p><ul><li>
None</li></ul><p></p><p><b><br>
EDUCATION:</b></p><p></p><p><b>
LICENSES / </b><b>CERTIFICATIONS:</b></p><p></p><p><b>
PHYSICAL REQUIREMENTS:</b></p>
S - Sedentary Work - Exerting up to 10 pounds of force occasionally Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.<p></p><p><b>
For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements.</b><b>
</b></p><p></p><p><b>Any physical requirements reported by a prospective employee and/or employee&rsquo;s physician or delegate will be considered for accommodations.
</b></p><p></p><p><b>PAY RANGE:</b></p>
$19.75 - $23.00<p></p><div><div><div><div><div><div><div><p><b>
CITY:</b></p></div></div></div></div></div></div></div>
Rochester<p></p><div><div><div><div><div><div><div><p><b>
POSTAL CODE:</b></p></div></div></div></div></div></div></div>
14617<p></p><p><b><i>
The listed base pay range is a good faith representation of current potential base pay for a successful full time applicant. It may be modified in the future and eligible for additional pay components. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts.</i></b></p><p></p><p><b>
Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.</b></p></div>

Referral Coordinator-Lead, Communications Center

HeadQuarters Kansas

<div><div><p><b>Position Title: </b>Crisis Chat Program Coordinator</p><p><b>
Location: </b>Lawrence, KS</p><p><b>
Applications will be accepted until</b>: Open until filled</p><p><b>
Compensation and Benefits</b></p><ul><li>
Full time, Exempt</li><li>
$60,000 - $62,500, based on experience</li><li>
Employer shared plan for Health, Dental, Vision Insurance</li><li>
Long Term and Short-Term Disability, employer paid</li><li>
Paid time off</li><li>
Voluntary: Life Insurance, FSA and HSA options, Voluntary Benefits through MetLife</li><li>
401k with 5% match by employer</li><li>
EAP Program</li><li>
Media stipend</li></ul><p><b>
Position Summary: </b>The Crisis Chat Program Coordinator is a full-time, exempt, 40-hour week average position. This position may require occasional evening and weekend hours due to the on-call clinician rotation. Position may be required to travel to and attend local, statewide, and national 988 collaborative meetings and conferences.</p><p><b>
Job Duties:</b></p><p>
This position is responsible for overseeing the daily operations, quality, and effectiveness of the crisis chat program, ensuring continuous coverage and adherence to established policies and 988 Lifeline standards. This role provides clinical and administrative supervision to staff and volunteers, including coaching, performance management, and support to promote ethical practice and staff wellness.</p><div><b>
Position Expectations:</b></div><ul><li>
Effective time management, scheduling, and organizational skills</li><li>
Demonstrate commitment to ethical practice, staff wellness, and a positive organizational culture.</li><li>
Serve as an effective clinical supervisor to crisis specialists and supervisors.</li></ul></div><div><ul><li>
Participate in continuing education and professional development tomaintainclinical and operationalcompetency in crisis intervention and suicide prevention practices.</li><li>
Outstanding interpersonal skills with the ability to work harmoniously with organizational leadership, program teams, and other development staff;</li><li>
Able to represent HeadQuarters Kansas and themselves with integrity and professionalism;</li><li>
Ability to work independently as well as in a collaborative culture;</li><li>
Valid Driver&rsquo;s license, clean driving records, and reliable transportation;</li><li>
Must be able to pass State and Federal criminal background checks.</li></ul><p><b>
Responsibilities include</b>:</p><div><b>
1. Crisis Program Operations &ndash; 30%</b></div><ul><li>
Oversee the daily operations of crisis chatprogram by managingprogram operations to ensure adequate coverage, service continuity, and adherence toestablishedpolicies and procedures.</li><li>
Provide consultation and guidance to staffregardingcrisis intervention practices and decision-making during active crisis contacts.</li><li>
Participate in the on-call rotation with other qualified program staff.</li><li>
Coordinate with internal programs and crisis response partners to support the crisis continuum of care.</li><li>
Attend internal and external meetings, conferences, andtrainingsrelated to crisis services and suicide prevention.</li></ul><div><b>
2. Staff Supervision &ndash; 30%</b></div><ul><li>
Provide clinical, administrative, and operational supervision to crisis counselors,shift supervisors, and volunteers.</li><li>
Conduct individual and group supervision meetings.</li><li>
Provide ongoing coaching, feedback, and professional guidance to support staff performance and development.</li><li>
Conduct annual performance evaluations for direct reports.</li><li>
Collaborate with leadership to address performance concerns and implement performance improvement plans when necessary.</li></ul></div><div><ul><li>
Promote healthy workplace boundaries, ethical practice, and strategies to managecompassionfatigue and burnout among staff and volunteers.</li></ul><div><b>
3. Program Performance &amp; Policy Development &ndash; 25%</b></div><ul><li>
Assistin the development, implementation, and maintenance of program policies, procedures, and operational guidelines.</li><li>
Monitor, analyze, and report crisis program performance metrics.</li><li>
Track trends and service data within crisis call and chat programs toidentifyopportunities for operational or service improvements.</li><li>
Ensuretimelyandaccuratedocumentation of crisis contacts and related program activities.</li><li>
Assist leadership in developing strategies for program improvement based on data and performance indicators.</li><li>
Support administrative and operational processes that ensure compliance with organizational policies and 988 Lifeline standards.</li><li>
Utilize crisis center software systems and other technology platforms to support program operations and documentation.</li></ul><div><b>
4. Staffing, Recruitment &amp; Onboarding &ndash; 10%</b></div><ul><li>
Assistin recruiting, interviewing, and hiring new crisiscounselors and programstaff.</li><li>
Support onboarding and orientation ofnew staff.</li><li>
Provide on-the-job training, mentorship, and support during the onboarding process.</li></ul><p><b>
5. Other Duties &ndash; 5%</b></p><ul><li>
Perform other duties andresponsibilities asassigned by organizational leadership.</li></ul><div><b>
Required Education and Experience:</b></div><ul><li>
Master&rsquo;s degree in human-service related fields (e.g., social work, psychology, applied behavioral science, sociology, etc.)</li><li>
Completion of Applied Suicide Intervention Skills Training (ASIST)orability to obtain within the first three (3) months.</li><li>
1 year of experience with crisis and suicide intervention</li></ul></div><div><ul><li>
1 yearof supervisory experience</li><li>
Experience providing training and delivering constructive feedback in a professional setting.</li></ul><div><b>
Preferred Education:</b></div><ul><li>
Licensure with the Kansas Behavioral Sciences Regulatory Board</li><li>
2+ years ofsupervisory experience</li></ul><div><b>
Equal Opportunity Employer</b></div><p>
It is HeadQuarters Kansas intention to create and maintain a supportive culture for all employees. We are an equal opportunity employer. All applicants will receive employment consideration that aligns with EEOC guidelines and regulations.</p><p>
The Americans with Disabilities Act ensures your right to reasonable accommodations during the employment process. A request for accommodation will not affect your opportunities for employment with HeadQuarters. If you wish to request an ADA accommodation, please contact HeadQuarters Kansas.</p><p>
HEADQUARTERS KANSAS IS AN EEO / AA EMPLOYER</p></div></div>

Crisis Chat Coordinator

MGA Homecare

<div>Central Intake Coordinator<p><b>
Job Overview
</b></p><p><b>Duties and Responsibilities</b></p><p><b>
MUST LIVE IN CST or EST TIME ZONES</b></p><ul><li>
Organization Communication<ul><li>
Handles all daily patient referrals and intake operations, reviews, and processes pending referrals</li><li>
Enters all demographic and insurance information for new customers and updates as needed</li><li>
Completes registration of clients into the home care management program in an accurate and timely manner</li><li>
Informs location staff of received referral/s with full details on deductible, coinsurance, and copay</li><li>
Adheres to the rules regarding confidentiality of HIPAA protected health information</li><li>
Assists with the identification and reporting of potential quality management and noncoverage issues</li><li>
Communicates with relevant parties to obtain authorization of home health services, initial and ongoing Interfaces with providers/office staff/clinical staff/caregivers for the purpose of attaining additional information required for authorization approval</li><li>
 Provides direct support regarding utilization, authorization, and referral activities</li><li>
Contacts providers and families with authorization, denial, and appeals process information</li><li>
Completes monthly authorization expiry reports and informs location of upcoming renewals</li><li>
Completes all changes to health insurance in KanTime</li></ul></li><li>
Verification<ul><li>
Verifies eligibility of members and member benefit coverage at initial start of care and ongoing eligibility and benefits verification on the 1st and 15th of each month</li><li>
Reports all discrepancies to the Director of Clinical Services, Director of Therapy, Account Manager, and Director of Central Intake</li></ul></li><li>
Insurance knowledge experience<ul><li>
General knowledge of state Medicaid plans, private insurance plans, Medicare and Veteran Affairs</li></ul></li></ul><ul><li>
Performs all other duties assigned by Director of Central Intake</li><li>
Supports and executes the mission, ethics, and goals of the company effectively<ul><li>
 Represents themselves in a positive and professional manner in the company and community</li><li>
Adheres to dress code with a clean and neat professional appearance</li><li>
Reports on time and as scheduled to complete work within designated time</li><li>
Adhere to all company policies and procedures outlined in Employee Handbook, Employee Agreement, or communicated from executive team</li></ul></li></ul><p></p><p><b>
Requirements</b></p><ul><li>
High School Education- Associates Degree preferred</li><li>
 Exceptional Customer Service</li><li>
 Must be detailed oriented</li><li>
 Familiarity with ICD-10 coding</li><li>
 Able to work independently</li><li>
 Able to work remotely</li><li>
 Ability to perform basic to intermediate applications with Excel</li><li>
 Strong verbal and written communication skills (Additional languages preferred)</li><li>
 1+ year experience in a clinical environment preferred</li><li>
 Requires in depth knowledge of benefits and authorizations</li><li>
 Proficient use of standard computer programs for data entry and data organization</li></ul><p><b>
Additional Job Description Information</b></p><p>
#IND123</p><p><b>
EEO Statement:</b></p><p>
MGA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other status protected by applicable law.</p></div>

Central Intake Coordinator

Pilot Flying J

<div><b>Company Description</b><p><br>
Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.</p><p>
Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.</p><p>
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state, or local law.</p><p>
Military encouraged to apply.</p><b><br>
Job Description</b><p><br>
Are you great with troubleshooting and problem solving? Do you have excellent customer service skills? Do you thrive when getting to make a difference? This is the position for you!</p><p>
What you will do:</p><p>
The purpose of this job is to provide troubleshooting support and repair coordination for routine facility-related issues at travel center locations.</p><p>
1. Liaise with store employees and vendors to ensure timely repair of facility issues at company sites in a cost effective manner</p><p>
2. Compile and evaluate information about each facility repair issue to determine whether repair or replacement, based upon cost parameters, is the most appropriate and cost-effective solution</p><p>
3. Calculate total job costs; manage the work order process to include creating purchase orders (P.O.), dispatching vendors, and approving work orders and cost revisions within authorized financial limits</p><p>
4. Determine the most cost-effective means of sourcing parts and equipment</p><p>
5. Coordinate with PFJ Regional Maintenance Technician and Service Technician dispatch teams to resolve issues in-house and minimize downtime and costs</p><p>
6. Develop and maintain relationships with vendors to ensure competitive pricing and quality services</p><p>
7. Provide training on basic facility maintenance procedures to store personnel using videos and other training materials</p><p>
8. Model behaviors that support the company&rsquo;s common purpose; ensure guests and team members are supported at the highest level</p><p>
9. Ensure all activities are in compliance with rules, regulations, policies, and procedures</p><b><br>
Qualifications</b><br>
<ul><li>
High school diploma or equivalent certificate required</li><li>
Associate or Bachelor&rsquo;s degree in business or related field preferred</li><li>
Minimum one year&rsquo;s experience in retail facility support preferred</li><li>
Basic Microsoft Office skills with intermediate skills in Excel</li><li>
Basic knowledge of building systems (e.g., HVAC, fire systems, plumbing, electrical)</li><li>
Basic knowledge of facility management and Energy Management Systems (EMS)</li><li>
Strong written and verbal communication skills</li><li>
Ability to provide excellent customer service and follow-up</li><li>
Strong attention to detail, organization and follow-up</li><li>
Ability to prioritize, multitask and work in a fast-paced, dynamic environment</li><li>
Ability to analyze and make decisions</li><li>
Ability to collaborate with other team members and departments</li><li>
General office work requiring sitting or standing for long periods of time</li><li>
This position requires candidates to be legally authorized to work in the United States without employer sponsorship</li></ul><br>
<b>
Additional Information</b><br>
<ul><li>
Nation-wide Medical Plan/Dental/Vision</li><li>
Flexible Spending Accounts</li><li>
Weekly pay</li><li>
401K match</li><li>
Tuition Assistance</li><li>
Adoption Assistance</li><li>
PTO</li><li>
Fuel Discount</li></ul></div>

Maintenance Call Center Coordinator

YS Consultants

<p>YISolutions is looking for a confident and articulate female internee to support client communication and service coordination. The role focuses on understanding our IT services and effectively communicating them to potential and existing clients.</p><p><b>Key Responsibilities:</b></p><ul><li>Communicate with clients via calls, messages, and online platforms</li><li>Explain service offerings in a clear and professional manner</li><li>Assist in handling client queries and follow-ups</li><li>Maintain a positive and professional client interaction experience</li></ul><p><b>Requirements:</b></p><ul><li>Strong communication and interpersonal skills</li><li>Confidence in speaking with clients</li><li>Basic understanding of IT services (web development, digital solutions, etc.)</li><li>Willingness to learn and grow in a professional environment</li></ul><p><b>Preferred Qualities:</b></p><ul><li>Good presentation skills</li><li>Professional attitude and reliability</li><li>Ability to understand client needs and respond accordingly</li></ul><p>Work Location: In person</p>

Communication & Client Coordination Internee (Female)

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