communication center operator

Green Umbrella Recruitment

<div><h3 class="jobSectionHeader"><b>Job Information</b></h3>
<ul><div><p>Date Opened</p>
<div>04/01/2026
</div></div><div><p>Job Type</p>
<div>Full time
</div></div><div><p>Work Experience</p>
<div>Minimum of 4&ndash;6 years in a control room or dispatch environment, preferably within the water, power, or oil and gas utilities
</div></div><div><p>Job Opening Status</p>
<div>Open
</div></div><div><p>Industry</p>
<div>Environmental
</div></div><div><p>City</p>
<div>Muscat
</div></div><div><p>State/Province</p>
<div>Masqat
</div></div><div><p>Country</p>
<div>Sultanate of Oman
</div></div><div><p>Zip/Postal Code</p>
<div>0000</div></div></ul></div>
<br><div><p>Job Purpose</p><p><br>
Under the Compliance &amp; Smart Operations department, within the hypervision team, the Control Center Operator is responsible for the continuous, real-time monitoring and remote regulation of water utility infrastructure via SCADA systems. This role ensures the stable distribution of water and the efficiency of treatment processes by responding to system alarms, coordinating field team interventions, and maintaining precise operational data logs</p><p><br>
MAIN TASKS</p><br>
<ul><li>
Monitor real-time SCADA displays to track water levels, flow rates, and pressure across the network.<br>
</li><li>
Execute remote commands to start or stop pumps and adjust valve positions based on demand.<br>
</li><li>
Identify and acknowledge system alarms, prioritizing critical failures for immediate escalation.<br>
</li><li>
Coordinate with field technicians to dispatch maintenance teams to specific site locations during outages.<br>
</li><li>
Log all daily operational events, equipment status changes, and set-point adjustments accurately.<br>
</li><li>
Monitor water quality parameters remotely to ensure compliance with health and safety standards.<br>
</li><li>
Manage energy consumption by scheduling high-load operations during off-peak hours when possible.<br>
</li><li>
Maintain a detailed shift handover report to ensure continuity of operations between rotations.<br>
</li><li>
Verify the integrity of communication links between the control center and remote telemetry units.<br>
</li><li>
Implement emergency protocols and shutdown procedures during pipe bursts or equipment malfunctions.<br>
</li><li>
Generate daily production and distribution reports for management and regulatory review</li></ul><p></p><h3 class="jobSectionHeader"><b><br>
Requirements</b></h3><p>
Experience-</p><ul><li><b><br>
Minimum of 4&ndash;6 years in a control room or dispatch environment, preferably within the water, power, or oil and gas utilities.</b><br>
</li><li><b>
Experience working in shift-based rotations (24/7 operations) and a proven track record of handling industrial emergencies</b></li></ul><p><br>
Education-</p><br>
<ul><li>
Diploma or associate degree in Instrumentation and Control, Electrical Engineering, Water Operations, or a related technical field.<br>
</li>
Formal SCADA operator training or Water Distribution/Treatment certifications are highly desirable<br>
<li>
</li></ul><div>
Qualifications-<br>
</div><ul><li>
Strong ability to navigate and interpret SCADA interfaces and HMI (Human-Machine Interface) screens.<br>
</li><li>
Capacity to spot trends in pressure or flow data that indicate leaks or pump inefficiencies.<br>
</li><li>
Ability to make rapid, logical choices during emergency or high-stress scenarios.<br>
</li><li>
High level of focus required for extended periods of monitoring system variables.<br>
</li><li>
Proficient in using digital logs, Microsoft Excel, and reporting software.<br>
</li><li>
Fundamental understanding of hydraulics and water treatment cycles.<br>
</li><li>
Must be Oman resident</li></ul></div><div></div>

Control Center Operator

UC Irvine Health

<div>Overview:
<div><b>
UCI Health</b> is the clinical enterprise of the University of California, Irvine, and the only academic health system based in Orange County. UCI Health is comprised of its main campus, UCI Medical Center, a 459-bed, acute care hospital in in Orange, Calif., four hospitals and affiliated physicians of the UCI Health Community Network in Orange and Los Angeles counties and ambulatory care centers across the region. Listed among America&rsquo;s Best Hospitals by U.S. News &amp; World Report for 23 consecutive years, UCI Medical Center provides tertiary and quaternary care and is home to Orange County&rsquo;s only National Cancer Institute-designated comprehensive cancer center, high-risk perinatal/neonatal program and American College of Surgeons-verified Level I adult and Level II pediatric trauma center, gold level 1 geriatric emergency department and regional burn center. UCI Health serves a region of nearly 4 million people in Orange County, western Riverside County and southeast Los Angeles County.</div><div>
To learn more about UCI Health, visit www.ucihealth.org.</div>
Responsibilities:
<p><b>
Position Summary:
</b></p><p>PBX Operator&rsquo;s responsibilities include the timely answering of incoming telephone calls and proper routing of telephone communications. The PBX Operator is to display courtesy and use excellent Customer Service standards with all patients, staff, visitors, and physicians. The PBX Operator will work in a cooperative manner to fulfill the goals of the Department and the Hospital.</p>
Qualifications:
<p><b>
Required Qualifications:</b></p><ul><li>
High School diploma or equivalent</li></ul><p><b><br>
Preferred Qualifications:</b></p><ul><li>
Previous PBX/Communications experience</li><li>
Customer Services experience</li><li>
Computer and typing skills</li></ul><p></p><p><b><br>
Physical Requirements:</b></p><ul><li>
Hearing and Visual acuity</li><li>
Manual dexterity to perform keyboard functions</li><li>
Ability to push wheelchairs</li><li>
Ability to lift 25 pounds</li></ul><p><b><br>
Total Rewards</b></p><p>
We offer a wealth of benefits to make working at UCI even more rewarding. These benefits may include medical insurance, sick and vacation time, retirement savings plans, and access to a number of discounts and perks. Please utilize the links listed here to learn more about our compensation practices and benefits.</p><p></p><p><b><br>
Conditions of Employment:</b></p><p>
The University of California, Irvine (UCI) seeks to provide a safe and healthy environment for the entire UCI community. As part of this commitment, all applicants who accept an offer of employment must comply with the following conditions of employment:</p><ul><li>
Background Check and Live Scan</li><li>
Employment Misconduct*</li><li>
Legal Right to Work in the United States</li><li>
Vaccination Policies</li><li>
Smoking and Tobacco Policy</li><li>
Drug Free Environment</li></ul><p></p><ul><li><br>
<i>Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.
</i></li></ul><p>The following additional conditions may apply, some of which are dependent upon business unit or job specific requirements.</p><ul><li>
California Child Abuse and Neglect Reporting Act</li><li>
E-Verify</li><li>
Pre-Placement Health Evaluation</li></ul><p>
Details of each policy may be reviewed by visiting the following page: https://hr.uci.edu/new-hire/conditions-of-employment.php</p><p><b><br>
Closing Statement:</b>
</p><p>The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC Anti-Discrimination Policy.
<br>
<br>
We are committed to attracting and retaining a diverse workforce along with honoring unique experiences, perspectives, and identities. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable, and welcoming.
<br>
<br>
UCI provides reasonable accommodations for applicants with disabilities upon request. For more information, please contact UCI's Employee Experience Center (EEC) at eec@uci.edu or at (949) 824-0500, Monday - Friday from 8:30 a.m. - 5:00 p.m.</p></div>

PBX Operator-Communications-Fulltime-Nights

City of Shreveport, LA

<div><div><div><div><div><div><b>Salary</b><div>
</div></div></div><div><div>$2,882.53 - $4,489.33 Monthly</div>
</div></div><div><div><div><b>Location
</b></div></div><div></div><div><div>Airport, LA</div>
</div></div></div><div><div><div><div><b>Job Type</b></div>
</div><div><div>Full Time</div>
</div></div><div><div><div><b>Job Number</b></div>
</div><div><div>2601936</div>
</div></div></div><div><div><div><div><b>Department</b></div>
</div><div><div>Airports - Shreveport Airport Authority-NW</div>
</div></div><div><div><div><b>Division</b></div>
</div><div><div>AIRSecurity - AIRPORT SECURITY-NW</div>
</div></div></div><div><div><div><div><b>Opening Date</b></div>
</div><div><div>05/08/2026</div>
</div></div><div><div><div><b>Closing Date</b></div>
</div><div><div>5/15/2026 12:00 PM Central</div></div></div></div></div></div><div></div>
<br><div><div><div><h2 class="jobSectionHeader"><b>Duties</b></h2></div>
<div><p>The Airport Communications Center Operator is assigned to the Airport Communications Center (ACC) which is a 24/7 operation and serves as the central communications point for the airport community. ACC Operator job duties include, but are not limited to, monitoring and operating multiple computer systems such as the access control system, CCTV security cameras, two-way radios, mass notification system, etc. Assist in control of daily operations of the airport; assist with ensuring compliance with Federal, State, and local airport safety and security regulations; disseminate airport operations information; dispatch personnel during emergencies involving aircraft accidents, bomb threats, civil disturbance, air piracy, structural fires, radiological incidents, natural disasters, fire alarms and personal injuries; monitor security system; monitor fire alarm system; monitor and retrieve weather information; update airport identification access badges and vehicle. Maintains daily dispatch logs and light clerical work. Utilizes NCIC to verify data on warrants/wants for police personnel. Must react quickly and calmly in emergency situations; transmit messages clearly and accurately via telephone and radio.</p></div><br>
<div><h2 class="jobSectionHeader"><b>Minimum Qualifications</b></h2></div>
<div><p>1). High school diploma or GED equivalent.<br>
2). Three (3) years general office experience or one (1) year experience as a security<br>
 surveillance operator.<br>
3). Attention to detail to avoid errors,; ability to hear; ability to speak clearly; ability to<br>
 see with corrected vision.</p></div>
<div></div><div><p><b>Physical Requirements</b>: These physical requirements are not exhaustive. While performing the duties of this job, the employee is regularly required to finger, handle or feel and talk or hear. The employee is frequently required to sit for extended periods of time. The employee must frequently lift and.or move up to 25 pounds and occasionally lift up to 25 pounds. Specific vision abilities required by this job include close vision, color vision. peripheral vision and depth perception. Corrective lenses may be used to meet these requirements.<br>
Job mist be performed with or without accomodations.<br>
<b>Work Environment:</b><br>
While performing the duties of this job, the employee is may be exposed to outside weather conditions. The employee is normally inside monitoring security camera and acting as dispatch for Airport Security personnel .. The noise level in the work environment is usually loud. Shift work - days, swing, graveyard rotating shifts, work on holidays, varying days off<br>
<br>
Normal Promotion Path From this Class:<br>
Airport Security System Operator, Supervisor</p></div></div></div>
<br><p></p><div><div><div><p>The City of Shreveport offers many benefits including vacation and sick leave, health, dental and vision insurance, 10 paid holidays per calendar year and long term disability.</p></div></div></div><p></p>
<br><p></p><div><div><div><p>The City of Shreveport offers many benefits including vacation and sick leave, health, dental and vision insurance, 10 paid holidays per calendar year and long term disability.</p></div></div></div><p></p>

AIRPORT COMMUNICATIONS CENTER OPERATOR

Weber State University

<div><div><h2 class="jobSectionHeader"><b>Position Details</b></h2>
<div><div><div>WSU's Commitment to Equal Opportunity
<p></p><div>Weber State University is an Equal Opportunity Employer committed to creating an environment welcoming to all individuals. We strive to create a culture where everyone feels valued and appreciated. All qualified applicants will receive consideration for employment without regard to protected categories, such as disability, sex, sexual orientation, gender identity, race, religion, national origin, veterans status, or others, as required by law and university policy (see Weber State University's Policy and Procedure Manual 3-32).</div><p></p>
</div></div><div></div><div><div>Position Information
</div><p></p><div><div><div><div><b>Position Title</b></div> <div>Telecommunications Campus Operator (Morning)</div>
</div><br>
<div><div><b>Requisition Number</b></div> <div>H00396P</div>
</div><br>
<div><div><b>Position Category</b></div> <div>Hourly/Work Study</div>
</div><br>
<div><div><b>Campus Location</b></div> <div>Weber State University - Ogden, UT</div>
</div><br>
<div><div><b>Hours per week</b></div> <div>25</div>
</div><br>
<div><div><b>Months per year</b></div> <div>12</div>
</div><br>
<div><div><b>Alternate work schedule</b></div>
</div><br>
<div></div><div><div><b>Pay Grade</b></div>
</div><br>
<div></div><div><div><b>Salary</b></div>
</div><br>
<div></div><div><div><b>Hourly Pay Rate</b></div> <div>13.00</div>
</div><br>
<div><div><b>FLSA</b></div>
</div><br>
<div></div><div><div><b>Job Summary/Basic Function</b></div>
<div>Morning Operator 7:30 a.m. -12:30 p.m. M-F.<br>
<br>
Individual will answer incoming calls and route them to the appropriate party. Individual may also be asked to perform minor office duties.<br>
<br>
Must be available to work from 7:30 a.m. &ndash; 12:30 p.m M-F.<br>
<br>
This position offers great customer service experience, and has enough down time for employees to focus on homework and other tasks while on shift.<br>
</div>
</div><br>
<div><div><b>Required Qualifications</b></div>
<div>High School Diploma<br>
Must be a current Weber State University student<br>
Must be able to work 25 hours a week</div>
</div><br>
<div><div><b>Preferred Qualifications</b></div>
<div>Clear and effective communication skills Excellent command of the English language<br>
Experience in customer service<br>
Positive and friendly attitude<br>
Punctual and reliable work ethic<br>
<br>
Work Study eligible<br>
<br>
If you are unsure if you are eligible for the Federal Work Study Program, contact the Financial Aid office at 801-626-7569</div>
</div><br>
<div><div><b>Background Check?</b></div> <div>No</div>
</div><br>
</div></div></div><div><div>Posting Detail Information
</div><p></p><div><div><div><div><b>Job Open Date</b></div> <div>05/08/2026</div>
</div><br>
<div><div><b>Review Date</b></div> <div>05/10/2026</div>
</div><br>
<div><div><b>Job Close Date</b></div> <div>06/08/2026</div>
</div><br>
<div><div><b>Open Until Filled</b></div>
</div><br>
<div></div><div><div><b>Quick Link for Direct Access to Posting</b></div> <div>https://jobs.weber.edu/postings/5542</div>
</div><br>
<div><div><b>Notes to Applicant</b></div>
<div>To apply, complete the online application and attach a resume.<br>
<br>
You may also attach the names and contact information for three references.<br>
<br>
If you are hired, please keep in mind that you will need to complete the appropriate documents in payroll prior to being paid.<br>
<br>
The screening of applicants will begin immediately and will remain open until filled.</div>
</div><br>
</div></div></div></div></div><div><h2 class="jobSectionHeader"><b>ADA Essential Job Function</b></h2>
<div><div><div>ADA Essential Job Function
</div><p></p><div><div><div><div><b>Physical Activity of this position </b></div><div>Operate, activate, use, prepare, inspect, place, detect, or position. , Expressing or exchanging ideas. Those activities in which they must convey detailed or important instructions to other workers accurately or quickly. , Ability to receive detailed information with or without assistance., Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers.
</div></div><br>
<div><div><b>Physical Requirements of this position </b></div><div>Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or consistently to move objects, including the human body. Sitting most of the time. Walking and standing only occasionally if ever.</div>
</div><br>
<div><div><b>Visual Acuity Requirements including color, depth perception and field of vision. </b></div><div>Required to perform activities such as preparing and analyzing data and figures; transcribing; using a computer terminal; extensive reading.</div>
</div><br>
<div><div><b>The conditions the worker will be subject to in this position. </b></div><div>None. The worker is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work).</div></div></div></div></div></div></div></div><p></p>

Telecommunications Campus Operator (Morning)

Qwalifize LLC

<div><p><b>Type:</b></p><ul><li>
3 months to 1 year contract with additional option years.</li></ul><p><b>
Full Time or Part Time:</b></p><ul><li>
Full-Time</li></ul><p><b>
Pay Rate:</b></p><ul><li>
$18.00 &ndash; $28.00 per hour (negotiable).</li></ul><p><b>
Location:</b></p><ul><li>
TBD &ndash; Onsite</li><li>
Must be willing to relocate anywhere in the US</li></ul><p><b>
Language Requirements:</b></p><ul><li>
Write, read, and speak English</li></ul><p><b>
Language Preferences:</b></p><ul><li>
Bilingual (English/Spanish)</li></ul><p><b>
Job Overview</b><br>
We are seeking dedicated Call Center Operators / Dispatchers to provide emergency communication services, including receiving, prioritizing, and dispatching emergency and non-emergency calls for fire, rescue, and other public safety services. This role ensures timely and accurate information flow between the public, field responders, and other departmental personnel. Operators will maintain records, operate communication and dispatch systems, and provide customer service under high-pressure conditions. Candidates must hold or be eligible to obtain a security clearance and maintain it as required. Clearance level is to be determined. Performs other duties as assigned.</p><p><b>
Experience Requirements</b></p><ul><li>
Minimum of two (2) years of experience in emergency communications, dispatching, or call center operations</li><li>
Experience operating multi-line phone systems, radio communication, and computer-aided dispatch systems</li><li>
Ability to follow protocols for prioritizing and routing emergency and non-emergency calls</li><li>
Strong communication, decision-making, and problem-solving skills</li><li>
Ability to work effectively under stress and maintain composure during emergency situations</li></ul><p><b>
Experience Preferences</b></p><ul><li>
Experience in a municipal or county emergency dispatch center</li><li>
Knowledge of fire, EMS, and law enforcement operations</li><li>
Familiarity with NFPA or APCO standards for emergency communications</li></ul><p><b>
Physical Requirements</b></p><ul><li>
Ability to sit for extended periods while operating communication systems</li><li>
Ability to hear, speak, and type clearly under stressful conditions</li><li>
Ability to perform multitasking duties with attention to detail and accuracy</li></ul><p><b>
Education Requirements</b></p><ul><li>
High School Diploma or equivalent recognized certification</li></ul><p><b>
Education Preferences</b></p><ul><li>
Emergency Communications Certification or Dispatcher Training Certification</li></ul><p><b>
Training Schedule:</b></p><ul><li>
TBD</li></ul><p><b>
Schedule:</b></p><ul><li>
Varies based on operational needs; includes availability for nights, weekends, and holidays</li></ul><p><b>
Dress Code:</b></p><ul><li>
TBD</li></ul><p><b>
Benefits:</b></p><ul><li>
TBD</li></ul><p><b>
Additional Information:</b><br>
Drug screening, background, and reference checks are performed if required. Valid identification and reliable transportation are required. We are an E-Verify employer. We will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee&rsquo;s Form I-9 to confirm work authorization. Our employees are authorized to work in the United States.</p></div>

Call Center Operators/ Dispatchers

City of Lubbock, TX

<div><div><div><h2 class="jobSectionHeader"><b>Summary</b></h2></div>
<div><p>Dispatches police officers to neutralize alarms or to respond to incidents requiring police attention at the Lubbock Preston Smith International Airport's (LPSIA) centralized Airport Operations Communication Center which includes security system management and emergency dispatch services. Acts as the central hub for all communication at LPSIA. Responds to routine and emergency situations that occur or impact the airport operation.</p></div>
<div><h2 class="jobSectionHeader"><b>Essential Functions</b></h2></div>
<p></p><div><ul><li>Control a centralized communications center which includes monitoring and operating multiple computer systems for emergency and non-emergency situations involving Airport Police, other Law Enforcement Agencies, Airport Operations, Building Maintenance, and Airport Rescue and Fire Fighting (ARFF). Computer systems include two-way radio and voice communication consoles, fire alarm, runway surface sensor system, and CCTV system;
</li><li>Coordinate day-to-day activities of the airport through the 24-hour Airport Operations Communications Center providing first point of contact airport communications for airport agencies (ARFF, Air Traffic Control Tower, emergency response organizations), and general public;
</li><li>Prepare and disseminate information concerning critical airfield conditions and hazards to the national airspace system via Notice-to-Airmen (NOTAM), and to airlines, tenants, operators, ATCT and other airport divisions.
</li><li>Act as the central airport coordination and communications center during airfield emergencies.
</li><li>Maintain accurate and complete log book entries and manual records of airport events.
</li><li>Communicate effectively and concisely, sometimes under stressful conditions
</li><li>Answer airport's main telephone line, provides basic information to traveling public, routes calls to individuals and appropriate divisions
</li><li>Communicate with Airport personnel including police, operations, and maintenance over radio frequencies and/or phone dispatching task assignments and documenting specifics including time, location and disposition.
</li><li>Provide excellent customer service to the public, LPSIA tenants, and other agencies
</li><li>Perform terminal paging requests.
</li><li>Relay emergency information in accordance with established procedures.
</li><li>Provide support functions such as data entry and recordkeeping associated with fingerprinting, security badging, security audits, vehicle permits and key issuance.
</li><li>Perform terminal building inspections to insure safety, security, cleanliness, and appropriate levels of operational standards.
</li><li>Maintain active records of Notice to Airmen (NOTAMS), severe weather notifications and other airport originated communications.
</li><li>Provide assistance to the Airport Operations Agent, if necessary.
</li><li>Assist with lost and found items.
</li><li>Perform other duties as assigned.</li></ul></div><p></p>
<div><h2 class="jobSectionHeader"><b>Qualifications</b></h2></div>
<div><p>Completion of a high school diploma or the equivalent with an additional one year of customer service or related experience; or any combination of relevant education and experience which provides the following:<br>
<br>
<i>TCOLE Telecommunications License preferred or the ability to obtain within one year of employment.</i><br>
<br>
<i>Prefer completion of two years of college coursework and experience providing emergency dispatch services.</i></p></div><br>
<div><h2 class="jobSectionHeader"><b>Knowledge and Abilities</b></h2></div>
<div><p><b><i>Knowledge of:</i></b></p><ul>
<li>Basic telephone techniques and public relations;
</li><li>Pertinent FAA, TSA, local laws and ordinances.</li></ul><b><i>
Ability to:</i></b><ul>
<li>Establish and maintain effective working relationships with City staff and general public;
</li><li>Apply departmental procedures and policies related to proper response, emergencies, etc.;
</li><li>Use various types of computer formats and codes necessary to access, manipulate and relay information;
</li><li>Use and apply communication office procedures, practices, equipment, radio transmitting procedures and basic alarm systems;
</li><li>Maintain accurate records and logs;
</li><li>Use a personal computer and associated software programs;
</li><li>Communicate clearly, effectively, and remain calm in emergency situations;
</li><li>Work any shift, holidays and mandatory overtime;
</li><li>Must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain CJIS eligibility to maintain employment. Due to CJIS requirements related to system access, the following will result in being disqualified for this position: Felony Convictions, Felony Deferred Adjudication, Class A &amp; B Misdemeanor Deferred Adjudication, Class B Misdemeanor Convictions, an Open Arrest for Any Criminal Offense (Felony or Misdemeanor), and Family Violence Convictions;
</li><li>Must pass a federal security background investigation to acquire and maintain Department of Homeland Security/Transportation Security Administration (TSA) mandated airport security identification and access control media;
</li><li>Must pass a TSA Security Threat Assessment;
</li><li>Must pass Airport Security training as required by TSA regulations.</li></ul><b><i>
Physical Requirements:</i></b><ul>
<li>Continuously sit during shift.
</li><li>Frequently lift up to 10 pounds, and occasionally lift up to 25 pounds.
</li><li>Flex upper trunk forward at the waist and partially flex at the knees.
</li><li>Push and pull objects towards and away from oneself.
</li><li>Continuously rotate upper trunk to the right or left while sitting or standing.
</li><li>Place arms above, at, or below shoulder height.</li></ul></div></div></div><p></p>

Airport Operations Dispatcher

Baptist Health System, Inc.

<div><p>About Baptist Health<br>
Recognized as a top place to work in health care, Baptist Health cares for more patients in Northeast Florida than any other provider, ranking as &ldquo;most preferred&rdquo; for more than 30 years. We&rsquo;re Jacksonville's only locally governed, faith-based, not-for-profit health system and provide a full spectrum of preventive and specialty care through 200+ locations and six hospitals. Our centers of excellence include Baptist MD Anderson Cancer Center, Baptist Heart Hospital, Baptist Neurological Institute and Wolfson Children's Hospital.</p><p></p><div>
Baptist Health is looking to add a Console Operator to our<b> Baptist IT Center </b>team.</div><p></p><div><div><div><div><div><div><div><div><div><p><b>
As a Console Operator, you are the voice of Baptist.</b> Console Operators welcome and address the needs of internal and external callers whose calls are directed to any of our Baptist Medical Center Hospitals and stand-alone Emergency Rooms located within the Northeastern region of Florida. They prioritize, answer, and respond to incoming calls received on the emergency line for the Baptist Health System and alert hospital emergency response teams through effective communication using the appropriate emergency communication management system.</p><p></p><p><b>
Shift Details:</b> PRN, Various Shifts (as needed)</p><p><b>
Location:</b> Baptist IT Center</p><p></p><p><b>
Console Operator Responsibilities:</b></p><ul><li><p>
Welcoming, addressing, and ensuring first call resolution to meet the needs of internal and external callers whose calls are directed to any of our Baptist Medical Center Hospitals and stand-alone Emergency Rooms located within the Northeastern region of Florida.</p></li><li><p>
Prioritizing, answering, and responding to incoming calls received on the internal emergency line for the Baptist Health System and alerts hospital emergency response teams through effective listening, and communicating clearly and concisely via the appropriate emergency communication management system.</p></li><li><p>
Handling incoming calls for all Baptist Medical Center Hospitals and stand-alone Emergency Rooms located within the Northeastern region of Florida, addressing caller questions and/or routing internal and external calls effectively and efficiently to drive first call resolution.</p></li><li><p>
Managing hospital emergency lines by leveraging hospital emergency procedures, notifying the necessary medical or non-medical emergency response teams, as well as local authorities when appropriate, and ensuring all documentation is completed thoroughly and accurately.</p></li><li><p>
Understanding and communicating after-hour emergency on-call schedules for hospital departments as requested by medical staff.</p></li><li><p>
Acting as a gatekeeper to screen calls for hospital leadership and staff members.</p></li><li><p>
Handling calls for dedicated marketing campaigns, answering caller questions and/or scheduling a return call for our Baptist Care Coordination team.</p></li><li><p>
Assisting patients and staff members with making long-distance calls.</p></li><li><p>
Operating communication systems such as telephone, switchboard console, intercom, Cortext, Vocera, or paging systems.</p></li><li><p>
Reviewing and maintaining knowledge of all updated policies, procedures, and hospital information across the Baptist Health system.</p></li><li><p>
Answering telephones promptly and courteously, identifying self and department.</p></li><li><p>
Greeting and welcoming callers in a warm and friendly manner.</p></li><li><p>
Providing complete and accurate information in a timely manner.</p></li><li><p>
Achieving or exceeding goals for key performance metrics, including but not limited to productivity and call abandonment.</p></li><li><p>
Open to help train new employees.</p></li></ul><p></p><p><b>
Experience Requirements:</b></p><ul><li><p>
Less than one year of related experience required</p></li></ul><p></p><p><b>
Education &amp; Credential Requirements:</b></p><ul><li><p>
High School Diploma Required</p></li><li><p>
Associate of Arts/Science Preferred</p></li></ul><p></p><p><b>
This Console Operator will be located at the Baptist IT Center. If you are interested in this opportunity, please apply now!</b></p></div></div></div></div></div></div></div></div></div><p>
Primary Location:</p><p></p>
Downtown - Howard Building</div>

Console Operator

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