communication center operator

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Call center operator vacancy in Ajman UAE Call Center Operator (Part-Time) Location: Ajman, UAE Profession: Customer Service Nationality Preference: Africans or Egyptians As a part-time call center operator, you will be responsible for providing efficient and effective customer service to our clients. Your main duty will be to handle incoming calls from customers, addressing their inquiries and concerns in a timely and professional manner. This position does not require English language proficiency, making it suitable for non-native English speakers. Key Responsibilities: - Answer incoming calls from customers and provide accurate information regarding products or services - Identify and escalate any issues or complaints to the appropriate department - Keep records of customer interactions, transactions, comments and complaints - Follow communication procedures, guidelines and policies - Maintain a positive attitude towards customers at all times - Meet personal/team targets and contribute to the overall success of the call center Requirements: - African or Egyptian nationality preferred - Previous experience in a call center or customer service role is an advantage but not required - Ability to communicate effectively in English is not required - Strong communication skills and telephone etiquette - Ability to handle high volume of calls while maintaining quality of service - Basic computer skills - Flexibility to work part-time hours without accommodation If you have a friendly personality, excellent communication skills, and are looking for a part-time job without the need for English proficiency, then this could be the perfect opportunity for you. Apply now to join our dynamic team at our call center in Ajman!This job has no reviews yet. You can be the first!The most in-demand professions in Ajman:Users also frequently search in these cities:More professions from the category Manager - Secretary - Communication:Subscribe to our telegram

Call center operator

Table Mountain Casino

Under general direction from the Call Center Operator, accepts incoming calls to the casino in a prompt, courteous, and professional manner; provides information to the caller or directs the call to the appropriate destination.
 
This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.
 
Essential Duties & Responsibilities: 
<ul>
<li>Follow AAA 4 Diamond standards on phone etiquette.</li>
<li>Answers incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel or department.</li>
<li>Takes and delivers messages or transfers call to voice mail when appropriate personnel are unavailable.</li>
<li>Provides information regarding hours, events and promotions to the general public.</li>
<li>Maintains an accurate call log.</li>
<li>Projects a friendly and professional image to the customer.</li>
<li>Maintains files of correspondence, records and other materials with minimal supervision.</li>
<li>Maintains and operates office machines, equipment, and computers. Performs or coordinates general maintenance and repair.</li>
<li>Maintains inventory of office supplies including applications and other employment forms.</li>
<li>Receives, sorts, logs, and routes mail.</li>
<li>Attends and participates in regularly scheduled staff meetings.</li>
<li>Maintains confidentiality of all privileged information.</li>
<li>Contributes to a team effort and accomplishes related results as required.</li>
<li>Answers all telephones in a knowledgeable and professional manner.</li>
<li>Page guests over Public Announcement system when requested.</li>
<li>Process all reservation requests, changes, and cancellations.</li>
<li>Relay required vehicle and department information over radio.</li>
<li>Assist all departments with general clerical tasks.</li>
<li>Maintain complete knowledge of all TMCR facilities and services.</li>
<li>Provide a professional level of guest service to both internal and external guests.</li>
<li>Utilize professional discretion and judgment with regard to company information.</li>
<li>Maintain a high level of confidentiality.</li>
<li>Ability to work a flexible schedule (available for morning, mid, evening, and night shifts, weekends/holidays as required.</li>
<li>Follows applicable TMCR company policies and procedures including Hotel Operation policies and procedures.</li>
<li>Performs other duties as required.</li>
</ul>
Direct Reports: Call Center Operators.
 
Access to Sensitive Areas: Hotel storage areas, email access and all sensitive areas when accompanied with authorization.
 
Signatory Authority: All related Call Center forms and related forms with the authorization of Hotel Management.
 
Minimum Qualifications: 
High School Diploma or equivalent required, unless waived by Human Resources Management. Previous experience with multiple phone lines and 2-way radio preferred. Previous hospitality (casino, hotel, reservations, front desk, or guest service) experience preferred. Must be computer literate and possess a friendly demeanor. Must be computer literate and possess a friendly demeanor. Must be able to successfully pass a pre-employment drug/alcohol screen, background investigation, obtain and maintain gaming license.
 
Knowledge, Skills and Abilities: 
<ul>
<li>Knowledge of proper spelling, grammar, punctuation, and basic arithmetic.</li>
<li>Skill in operating a multi-telephone line system.</li>
<li>Ability to operate various word-processing, spreadsheets, and database software programs in a Windows environment, specifically Word, Excel, Access and PowerPoint.</li>
<li>Ability to communicate effectively, both verbally and in writing.</li>
<li>Ability to interact and maintain good working relationships with individuals of varying social and cultural backgrounds.</li>
<li>Ability to maintain confidentiality.</li>
<li>Ability to establish and maintain professional relationships with co-workers at all levels.</li>
<li>Ability to work independently and meet strict time lines.</li>
</ul>
Physical Demands: 
While performing the duties of this job, the employee is regularly required to talk and hear. The employee is regularly required to stand, walk, sit, use hand to finger, handle or feel objects, tools or controls, and reach with hands and arms. The employee frequently lifts and/or moves up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, color vision, and the ability to adjust focus.
 
Work Environment: 
While performing the duties of this position, the work environment is noisy and employee will work indoors and occasionally outdoors (exposed to weather conditions). Additionally, the employee will be exposed to cigarette smoke.
 
Must be able to work Nights, Weekends, and Holidays

Call Center Operator FT

Mars BPO

Job Description: We are looking for proactive and energetic Call Center Operators to join our team. In this role, you will handle inbound and outbound calls, provide information about our products and services, assist customers with their queries, and support sales operations. This position is ideal for freshers or candidates with call center experience who want to grow in a professional and dynamic environment.Key Responsibilities:<ul><li>Manage inbound and outbound calls efficiently and professionally.</li><li>Provide accurate product/service information to customers.</li><li>Address and resolve customer queries and complaints promptly.</li><li>Support lead generation and sales campaigns.</li><li>Maintain proper records of calls and follow-ups.</li><li>Collaborate with team members to achieve targets and KPIs.</li></ul>Requirements:<ul><li>Minimum education: Intermediate / Bachelor&rsquo;s degree preferred.</li><li>Strong communication skills in [English/Local Language].</li><li>Customer-focused with good problem-solving skills.</li><li>Ability to work under pressure and meet targets.</li><li>Basic computer skills; familiarity with MS Office.</li><li>Previous call center experience is a plus but not mandatory.</li></ul>What We Offer:<ul><li>Competitive salary with performance-based incentives.</li><li>Friendly and professional work environment.</li><li>Opportunities for career growth and development.</li><li>On-the-job training and guidance.</li><li>Recognition and rewards for outstanding performance.</li></ul>How to Apply: Interested candidates can apply on Indeed with their updated CV.Shift Timing: 6:30 PM to 5:00 AMOffice Address: 2nd Floor, Shafi Court, Club Road, Merewether Rd, near Avari Towers, Civil Lines, KarachiWhatsApp Contact: 0319-5002892Job Types: Full-time, FresherPay: Rs35,000.00 - Rs45,000.00 per monthWork Location: In person

Call Center Operator

Hilton Hotels

As the Careline Operator (Arabic /Russian Speaker) you will be responsible for performing the following tasks to the highest standards:
Actively seeking verbal feedback from customers and team members at every opportunity.
Agree on and implement actions to make improvements to customer service.
Promote Hilton Honors and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honors members receive personal and professional service that recognizes them as important guests and that their benefits are received.
Handle complaints promptly and efficiently, taking the necessary action and informing the Front Office Manager to follow-up where appropriate.
Follow-up with guests to ensure satisfaction with problem resolution (service recovery).
Positively deal with and learn from customers complaints and comments with follow-up and feedback to the Guest Relations Supervisor.
Make sure all customer requests and queries are responded to promptly and effectively while assisting on the floor during peak periods each day.
Handle all internal and external guest enquiries promptly with minimal delay, directing them to the correct parties with which they wish to speak to and provide information where necessary.
Effectively manage all hotel communications, telephone, fax, mail, in a prompt, courteous and efficient manner, ensuring that guests feel welcome when they contact the hotel.
Be up to date with information on facilities, attractions, places of interests, sights and activities in and around the hotel.
Handle and deliver all messages in a private and confidential manner, ensuring privacy for guests and ensure that the messages are received and delivered clearly, accurately and in a timely manner.
Be proactive towards customers, assisting them with any reasonable requests.
Knowledgeable of Hilton departmental standards, ensuring consistency of standards throughout the operation by adhering to Hilton brand standards.
Familiar with operating the telephone, FCS, OnQ PM and Micros system.
Take on an active role in the team by being kind, cooperative, and helpful and never forgetting the person behind the guest.
Describe, assign and delegate duties and authority for the operation of the department at all times.
Understand the situation in other departments and their implications for your own department.
Plan ahead and ensure adequate resources are available.
Coordinate with the Housekeeping and Engineering departments to ensure cleaning is followed up, ensuring that follow-up procedures are maintained.
Communicate effectively with F&amp;B and Kitchen teams to ensure in-room dining s quality and effectiveness.
Ensure that the shift is reviewed, handovers and briefings are carried out.
Maintain in-depth technical knowledge and skills required for the job.
Maintain guest histories to assist with returning guests.
Attend and participate in regular operational and hotel meetings.
Carry out any other reasonable duties and responsibilities as requested by the Front Office Manager.
Understand the goals of the hotel and the department s role in achieving it, communicating these goals to the team and getting members of the team to work cooperatively with others.
Keep up to date about departmental, hotel and company activities through regular communication meetings and memos, including special events and promotions in the restaurants and bars.
Be aware of potential highs and lows in the business.
Create an environment where everyone sells.
Following company control procedures, controlling costs without compromising standards.
Understand the quantity and quality of people needed to operate the department.
Regularly review individual and team performance against objectives and provide feedback.
Participate in annual appraisals in accordance with legal and hotel guidelines and identify individual training needs.
Understand relevant Health &amp; Safety legislations and their implications on the operation of the department, communicating to the team their responsibilities within Health &amp; Safety.
Ensure that safe and healthy working practices are implemented at all times.
Maintain personal presentation to hotel and Hilton standards.
Ensure that all reporting and servicing deadlines are met on a timely basis.
Adhere to the hotel s security and emergency policies and procedures.
Carry out any other reasonable duties and responsibilities as assigned.

Careline Operator (Arabic /Russian Speaker)

Adani Airport Holdings Ltd

<div>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Image Interpretation of baggage
 </li>
 <li>
 Maintain rotation at X-BIS for smooth operation.
 </li>
 <li>
 Ensure 100% Compliance of BCAS, DGCA directives and guidelines
 </li>
 <li>
 Initiatives taken to maintain decorum of workplace
 </li>
 <li>
 Maintenance of all relevant register to ensure serviceability of equipment downtime monitoring &amp; reporting.
 </li>
 <li>
 Conduct pre-operational checks of X-BIS, ETD, CT-EDS etc. meticulously and recorded for checking by Supervisor.
 </li>
 <li>
 Maintain discipline within the team.
 </li>
 <li>
 Maintain good TIP record
 </li>
 <li>
 Smooth performance at location of ILHBS
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Diploma with good communication skills
 </li>
 <li>
 Minimum 1 Year of experience in screening and other security functions associated with Security department of Regulated Agent or Aircraft Operator or Airport Operator or ASG
 </li>
 <li>
 Standalone / Inline Screeners certification by BCAS DGR CAT 12 certification by DGCA Approved training center
 </li>
 </ul>
</div>

ILHBS - Screener

liyakat hukuk bürosu

Hukuk ve danışmanlık ofisimizde çağrı merkezinde çalışacak personel alımı yapılacaktır.Eğitimli ,diksiyonu düzgün ve ikna kabiliyeti iyi olacak ve en az bir/iki yıl deneyimi olması gerekmektedir.Ofis ortamı nezih ve saygın bir çalışma ortamı sunmaktadır.

Çağrı Merkezi Elemanı

Holistic Legacy Accounting (S.P.S. LLC)

Job Title: Lead Generation &amp; Call Center AgentLocation: Remote workJob Type: FreelanceSalary: 1000 per month + attractive commissionJob Description: We are not looking for an ordinary telephone operator, but a professional &quot;opportunity hunter&quot; capable of generating and qualifying leads into genuine prospects interested in immediate contracting.Responsibilities:<ul><li>Respond immediately (less than one minute) to all customer inquiries coming from advertising campaigns.</li><li>Qualify clients and build trust to convert them into prospects interested in annual contracts or individual services.</li><li>Efficiently use the cloud-based &quot;Call Center System&quot; to record calls and accurately classify client data.</li><li>Achieve monthly conversion targets from calls to actual branch visits (appointments) of no less than 5%.</li><li>Provide daily reports on lead quality and feedback to the marketing department.</li></ul>Skills:<ul><li>Exceptional communication and persuasion skills over the phone with an ability to handle various personalities.</li><li>Quick-wittedness and the ability to explain complex services in a simple and attractive manner.</li><li>Full discipline in using technical systems (CRM and Call Center System).</li></ul>Benefits:<ul><li>Fixed monthly salary: AED 1,000.</li><li>Highly rewarding bonus and incentive system linked to achieve conversion performance.</li><li>Opportunity to work in a fast-growing professional environment.</li></ul>Languages: Excellent proficiency in Arabic and English.Job Types: Full-time, PermanentPay: Up to AED1,000.00 per month

Lead Generation & Call Center Agent

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