communication center operator

The American University in the Emirates is searching for an excellent Call Center Operator who will address and resolve inquiries, complaints, and concerns, ensuring high levels of satisfaction while maintaining the university's reputation for excellent service. The role involves actively listening to students, empathizing with their challenges, and providing timely solutions.Salary Range: AED 4,000 to 6,000 (subject to experience) with additional benefitsQualifications & Experience<ul><li>Bachelor's degree in any field from an accredited university</li><li>1-3 years of experience in customer service or a related field</li><li>Call center training or experience is preferred</li><li> Must be bilingual (speaks English and Arabic fluently) </li></ul>Skills / Training / Knowledge<ul><li>Very high degree of independence, responsibility, and judgment</li><li>Maintains a professional image and relationships with faculty/students and all stakeholders</li><li>Must maintain confidentiality</li><li>Effectively resolves daily matters independently</li><li>Strong customer service orientation</li><li>Excellent verbal and written communication skills in both English and Arabic</li><li>Effective time management skills</li><li>Ability to handle multiple tasks and prioritize effectively</li></ul>Job Description<ol><li>Respond to inquiries and concerns promptly and professionally, ensuring each interaction is positive and solution-focused.</li><li>Investigate, research, and resolve issues through the computer systems, ensuring accurate and efficient solutions.</li><li>Appropriately transfer calls to relevant departments or staff when necessary, ensuring a seamless experience.</li><li>Ensure that unresolved issues are followed up in a timely manner until fully resolved, keeping callers informed throughout the process.</li><li>Maintain detailed and accurate records of interactions, including call logs, reports, and resolutions.</li><li>Recognize recurring issues and provide insights to supervisors on potential improvements or common concerns.</li><li>Perform any other tasks as assigned by the supervisor to support the smooth operation of the call center and university initiatives.</li></ol>About American University in the Emirates (AUE):The American University in the Emirates (AUE) invites applications from well-qualified candidates for a range of faculty and administrative positions. AUE is located in Dubai Intl. Academic City.AUE is not just a place of learning but a hub of innovation and growth, where your expertise and aspirations find a welcoming environment.At AUE, we believe Nothing is Impossible is the Pathway to SuccessAUE comprises seven dynamic colleges: College of Law, College of Education, College of Design, College of Business Administration, College of Media and Mass Communication, College of Computer Information Technology and College of Security and Strategic Studies. Each college boasts unique strengths and prestigious accreditations, reflecting our commitment to providing a world-class education.The American University in the Emirates is accredited bySACSCOC(the Southern Association of Colleges and Schools Commission on Colleges) to award baccalaureate and master's degrees. Degree-granting institutions also may offer credentials such as certificates and diplomas at approved degree levelsThe American University in the Emirates is officially licensed to operate as a higher education institution and all its programs are accredited byCAA(the Commission for Academic Accreditation), Ministry of Education, United Arab Emirates.TheCollege of Business Administrationis a proud member ofAACSB(The Association to Advance Collegiate Schools of Business),and its degree programs (Bachelor of Business Administration, Master of Business Administration, Master of Sport Management) are accredited byAACSB) as of 2022.The Bachelor of Computer Science in theCollege of Computer Information Technologyis accredited by the Computing Accreditation Commission ofABET.NASAD(The National Association of Schools of Art and Design) has granted the Bachelor of Science in Fashion Design, Bachelor of Science in Graphic Design, Bachelor of Science in Interior Design, and Bachelor of Science in Animation in theCollege of Design, the designation of Substantial Equivalency with accredited programs in the United States.<img src="https://www.jobg8.com/Tracking.aspx?2BLAx2Vk0CbtYRo73RW%2fOk3UKFos%2fEkag" width="0" height="0" />

Call Center Operator

Hilton

<div>Careline Operator (Arabic /Russian Speaker)
With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travelers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels &amp; Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it&rsquo;s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
The Careline Operator organizes and coordinates services to ensure that each customer experiences a memorable stay from arrival, during the stay, through to departure, in line with Hilton and the hotel policies and procedures.
What will I be doing?
As the Careline Operator, you will be responsible for performing the following tasks to the highest standards:
<ul><li>Actively seeking verbal feedback from customers and team members at every opportunity.
</li><li>Agree on and implement actions to make improvements to customer service.
</li><li>Promote Hilton Honors and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honors members receive personal and professional service that recognizes them as important guests and that their benefits are received.
</li><li>Handle complaints promptly and efficiently, taking the necessary action and informing the Front Office Manager to follow-up where appropriate.
</li><li>Follow-up with guests to ensure satisfaction with problem resolution (service recovery).
</li><li>Positively deal with and learn from customers&rsquo; complaints and comments with follow-up and feedback to the Guest Relations Supervisor.
</li><li>Make sure all customer requests and queries are responded to promptly and effectively while assisting on the floor during peak periods each day.
</li><li>Handle all internal and external guest enquiries promptly with minimal delay, directing them to the correct parties with which they wish to speak to and provide information where necessary.
</li><li>Effectively manage all hotel communications, telephone, fax, mail, in a prompt, courteous and efficient manner, ensuring that guests feel welcome when they contact the hotel.
</li><li>Be up to date with information on facilities, attractions, places of interests, sights and activities in and around the hotel.
</li><li>Handle and deliver all messages in a private and confidential manner, ensuring privacy for guests and ensure that the messages are received and delivered clearly, accurately and in a timely manner.
</li><li>Be proactive towards customers, assisting them with any reasonable requests.
</li><li>Knowledgeable of Hilton departmental standards, ensuring consistency of standards throughout the operation by adhering to Hilton brand standards.
</li><li>Familiar with operating the telephone, FCS, OnQ PM and Micros system.
</li><li>Take on an active role in the team by being kind, cooperative, and helpful and never forgetting the person behind the guest.
</li><li>Describe, assign and delegate duties and authority for the operation of the department at all times.
</li><li>Understand the situation in other departments and their implications for your own department.
</li><li>Plan ahead and ensure adequate resources are available.
</li><li>Coordinate with the Housekeeping and Engineering departments to ensure cleaning is followed up, ensuring that follow-up procedures are maintained.
</li><li>Communicate effectively with F&amp;B and Kitchen teams to ensure in-room dining&rsquo;s quality and effectiveness.
</li><li>Ensure that the shift is reviewed, handovers and briefings are carried out.
</li><li>Maintain in-depth technical knowledge and skills required for the job.
</li><li>Maintain guest histories to assist with returning guests.
</li><li>Attend and participate in regular operational and hotel meetings.
</li><li>Carry out any other reasonable duties and responsibilities as requested by the Front Office Manager.
</li><li>Understand the goals of the hotel and the department&rsquo;s role in achieving it, communicating these goals to the team and getting members of the team to work cooperatively with others.
</li><li>Keep up to date about departmental, hotel and company activities through regular communication meetings and memos, including special events and promotions in the restaurants and bars.
</li><li>Be aware of potential highs and lows in the business.
</li><li>Create an environment where &ldquo;everyone sells&rdquo;.
</li><li>Following company control procedures, controlling costs without compromising standards.
</li><li>Understand the quantity and quality of people needed to operate the department.
</li><li>Regularly review individual and team performance against objectives and provide feedback.
</li><li>Participate in annual appraisals in accordance with legal and hotel guidelines and identify individual training needs.
</li><li>Understand relevant Health &amp; Safety legislations and their implications on the operation of the department, communicating to the team their responsibilities within Health &amp; Safety.
</li><li>Ensure that safe and healthy working practices are implemented at all times.
</li><li>Maintain personal presentation to hotel and Hilton standards.
</li><li>Ensure that all reporting and servicing deadlines are met on a timely basis.
</li><li>Adhere to the hotel&rsquo;s security and emergency policies and procedures.
</li><li>Carry out any other reasonable duties and responsibilities as assigned.
</li><li>The Management reserves the right to make changes to this job description at its sole discretion and without advance notice</li></ul>
What are we looking for?
A Careline Operator (Arabic /Russian Speaker) serving Hilton Brands is always working on behalf of our Guests and working with other Team Members.
To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
<ul><li>Minimum 2 years of experience in the same position in a 5-star international branded hotel or comparable industry related experience.
</li><li>Understand basic spoken English to meet business needs.
</li><li>Maintain a high customer service focus by approaching your job with the customers always in mind.
</li><li>Positively impact, take personal responsibility and initiative to resolve issues, communicating clearly with both customers and colleagues.
</li><li>Motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve personal performance.
</li><li>Be flexible and respond quickly and positively to changing requirements including the performance of any tasks requested of you.
</li><li>Maintain high team focus by showing co-operation and support to colleagues in the pursuit of team goals.
</li><li>Contribute ideas and suggestions to enhance operational / environmental procedures in the hotel.
</li><li>Good organization and coordination skills.
</li><li>Strong sense of responsibility and self-motivation.
</li><li>Patient and responsible to solve all problems.
</li><li>Able to maintain excellent relations with team members.
</li><li>Able to work under great physical and mental pressure.
</li><li>Actively promote the services and facilities of Hilton brands to guests and suppliers of the hotel.
</li><li>Perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace.
</li><li>Familiar with computer systems preferred.
</li></ul>What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For over a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Careline Operator (Arabic /Russian Speaker)

Kempinski Hotels

<div>
 
 
 Application Deadline:
 
 2 November 2025
 
 
 
 Department:
 
 Rooms Division, Front Office &amp; Guest Services
 
 
 
 Location:
 
 Qatar - Doha
 
 
 
 Compensation:
 
 ر.ق0 / month
 
 
 
 
 Description
 
 
 
 The incumbent in this position is responsible for answering all incoming calls originating from within and outside the hotel in a friendly and caring manner according to the Kempinski and LQA standards.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Answer all incoming calls, connect them to the appropriate extension in an efficient, friendly and caring manner according to the Kempinski standards.
 </li>
 <li>
 Write down messages accurately for our guests and deliver messages in a timely manner.
 </li>
 <li>
 Handle guests' requests for DND (Do Not Disturb) and confidential status.
 </li>
 <li>
 Handle personal wakeup call requests for guests according to the LQA standard and automatic wakeup call requests for group and crew guests.
 </li>
 <li>
 Answer all guest questions / requests in a friendly and caring manner, take appropriate actions or if needed, refer the matters to the relevant persons to handle. It may be providing information or assistance to make an outside call or handling a complaint, etc.
 </li>
 <li>
 In case of emergency, handles all communications for the hotel whilst serving as the communication center.
 </li>
 <li>
 Keep a complete record of each DDD (Domestic Direct Dial) and IDD (International Direct Dial). Coordinate with front office reception all telephones charges to ensure they are billed and collected from guests.
 </li>
 <li>
 Monitor TV channels in addition to outlets' and public area's music to ensure smooth and proper functioning.
 </li>
 <li>
 In case of emergency, handle all communications for the hotel whilst serving as the communication center.
 </li>
 <li>
 Keep abreast of telephone directory, new staff and leavers, emergency procedures, special promotions and general hotel product knowledge.
 </li>
 <li>
 Maintain the neatness of their working area at all times.
 
 
 Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.
 </li>
 </ul>
</div>

Telephone Operator

Hilton Hotels

As the Careline Operator (Arabic /Russian Speaker) you will be responsible for performing the following tasks to the highest standards:
Actively seeking verbal feedback from customers and team members at every opportunity.
Agree on and implement actions to make improvements to customer service.
Promote Hilton Honors and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honors members receive personal and professional service that recognizes them as important guests and that their benefits are received.
Handle complaints promptly and efficiently, taking the necessary action and informing the Front Office Manager to follow-up where appropriate.
Follow-up with guests to ensure satisfaction with problem resolution (service recovery).
Positively deal with and learn from customers complaints and comments with follow-up and feedback to the Guest Relations Supervisor.
Make sure all customer requests and queries are responded to promptly and effectively while assisting on the floor during peak periods each day.
Handle all internal and external guest enquiries promptly with minimal delay, directing them to the correct parties with which they wish to speak to and provide information where necessary.
Effectively manage all hotel communications, telephone, fax, mail, in a prompt, courteous and efficient manner, ensuring that guests feel welcome when they contact the hotel.
Be up to date with information on facilities, attractions, places of interests, sights and activities in and around the hotel.
Handle and deliver all messages in a private and confidential manner, ensuring privacy for guests and ensure that the messages are received and delivered clearly, accurately and in a timely manner.
Be proactive towards customers, assisting them with any reasonable requests.
Knowledgeable of Hilton departmental standards, ensuring consistency of standards throughout the operation by adhering to Hilton brand standards.
Familiar with operating the telephone, FCS, OnQ PM and Micros system.
Take on an active role in the team by being kind, cooperative, and helpful and never forgetting the person behind the guest.
Describe, assign and delegate duties and authority for the operation of the department at all times.
Understand the situation in other departments and their implications for your own department.
Plan ahead and ensure adequate resources are available.
Coordinate with the Housekeeping and Engineering departments to ensure cleaning is followed up, ensuring that follow-up procedures are maintained.
Communicate effectively with F&amp;B and Kitchen teams to ensure in-room dining s quality and effectiveness.
Ensure that the shift is reviewed, handovers and briefings are carried out.
Maintain in-depth technical knowledge and skills required for the job.
Maintain guest histories to assist with returning guests.
Attend and participate in regular operational and hotel meetings.
Carry out any other reasonable duties and responsibilities as requested by the Front Office Manager.
Understand the goals of the hotel and the department s role in achieving it, communicating these goals to the team and getting members of the team to work cooperatively with others.
Keep up to date about departmental, hotel and company activities through regular communication meetings and memos, including special events and promotions in the restaurants and bars.
Be aware of potential highs and lows in the business.
Create an environment where everyone sells.
Following company control procedures, controlling costs without compromising standards.
Understand the quantity and quality of people needed to operate the department.
Regularly review individual and team performance against objectives and provide feedback.
Participate in annual appraisals in accordance with legal and hotel guidelines and identify individual training needs.
Understand relevant Health &amp; Safety legislations and their implications on the operation of the department, communicating to the team their responsibilities within Health &amp; Safety.
Ensure that safe and healthy working practices are implemented at all times.
Maintain personal presentation to hotel and Hilton standards.
Ensure that all reporting and servicing deadlines are met on a timely basis.
Adhere to the hotel s security and emergency policies and procedures.
Carry out any other reasonable duties and responsibilities as assigned.

Infoline

<div>
 
 
 Job Title:
 
 Call Center Operator Trainee
 
 
 
 Departmen
 
 t: Customer Service / Call Center Operations
 
 
 
 Reports To
 
 : Call Center Supervisor / Team Lead
 
 
 
 Contract duration:
 
 One Year Extendable
 
 
 
 
 
 
 Job Summary:
 
 
 
 
 
 
 We are seeking a Call Center Operator to manage a high volume of incoming and/or outgoing calls in a fast-paced environment. The role involves answering inquiries, providing information, routing calls to appropriate departments, and ensuring a positive customer experience in every interaction.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 
 Answer and handle incoming calls promptly and professionally
 
 
 
 
 
 Provide accurate information or transfer calls to the relevant team or department
 
 
 
 
 
 Record customer details, interactions, and feedback in the system
 
 
 
 
 
 Handle basic troubleshooting and resolve common inquiries efficiently
 
 
 
 
 
 Ensure a high standard of service quality and call handling etiquette
 
 
 
 
 
 Follow company scripts and standard call procedures when required
 
 
 
 
 
 Maintain confidentiality and data privacy standards
 
 
 
 
 
 Assist in outbound calling campaigns (if applicable)
 
 
 
 
 
 Support administrative tasks such as scheduling, call logs, or message taking
 
 
 
 
 
 
 Qualifications:
 
 
 
 
 
 
 Bachelor or High diploma
 
 
 
 
 
 Prior experience in a call center or telephone-based role preferred
 
 
 
 
 
 Good English Language
 
 
 
 
 
 Good verbal communication skills and clear speaking voice
 
 
 
 
 
 Basic computer skills and familiarity with telephone systems or CRM tools
 
 
 
 
 
 Strong listening skills and attention to detail
 
 
 
 
 
 Ability to remain calm under pressure and multitask effectively
 
 
 
 
 
 Punctual and reliable with strong work ethics
 
</div>

Call Center Representative

liyakat hukuk bürosu

Hukuk ve danışmanlık ofisimizde çağrı merkezinde çalışacak personel alımı yapılacaktır.Eğitimli ,diksiyonu düzgün ve ikna kabiliyeti iyi olacak ve en az bir/iki yıl deneyimi olması gerekmektedir.Ofis ortamı nezih ve saygın bir çalışma ortamı sunmaktadır.

Çağrı Merkezi Elemanı

Harmain Trade Test & Technical Training Center

Overview Latest Harmain Trade Test & Technical Training Center Industrial Posts Riyadh 2024. Harmain Trade Test & Technical Training Center jobs advertisement dated about 3 April 2024 invites applications for the vacant posts of hr manager, concrete pump operator, plumber, mason, heavy driver, concrete quality control manager, labor, driver, htv driver, site concrete foreman, industrial electrician, safety officer and heavy diesel mechanic in Riyadh, Dammam, Saudi Arabia. Preferred education is Bachelor, Intermediate, B.E, BA, DAE and Matric etc. Positions <ul><li>hr manager</li><li>concrete pump operator</li><li>plumber</li><li>mason</li><li>heavy driver</li><li>concrete quality control manager</li><li>labor</li><li>driver</li><li>htv driver</li><li>site concrete foreman</li><li>industrial electrician</li><li>safety officer</li><li>heavy diesel mechanic</li></ul> Education and requirements Preferred Education is Bachelor, Intermediate, B.E, BA, DAE and Matric etc. Salary and benefits Salary varies from 730000. Earn more by overtime. Facilities like medical, accommodation, transport and food may be provided. Additional information Read complete ad online to know how to apply on latest Harmain Trade Test & Technical Training Center job opportunities. For more jobs register with Jobz.pk.<img src="https://www.jobg8.com/Tracking.aspx?ux0H1TnMG5dWVpRIke3R9L5XLPv52zR8j" width="0" height="0" />

Safety Officer & Site Concrete Foreman

Search 10000+ Communication center operator jobs near you this October. New roles added regularly across leading industries. Apply today.

10000 communication center operator jobs NEAR_ME

Call Center Operator

Careline Operator (Arabic /Russian Speaker)

Telephone Operator

Careline Operator (Arabic /Russian Speaker)

Call Center Representative

Çağrı Merkezi Elemanı

Safety Officer & Site Concrete Foreman