communication center operator

Heitech Services

<div>Description:
<p>
The Call Center Operator provides front-line operator services for the NIH CIT Emergency Call Center. This role supports general informational calls, emergency call handling, paging requests, teleconferencing, TTY support, interpreter-service coordination, database updates, and related administrative tasks in a mission-essential 24/7/365 environment.</p><p><b>
Key Responsibilities</b></p><ul><li>
Receive and initiate telephone calls and support incoming and outgoing customer interactions for the NIH community and the public.</li><li>
Activate emergency pages, overhead pages, and related no-fail call workflows with 100% accuracy and timeliness.</li><li>
Support Code Blue, Fire, STAT, Brain Code, DART, operating-room call team, and other emergency protocols as trained.</li><li>
Provide NIH directory and general information assistance; support conference calls, long-distance/international calls, facsimiles, and publication inquiries.</li><li>
Assist the hearing-impaired/deaf community using TTY-enabled tools and support language interpreter services through CYRACOM.</li><li>
Update on-call schedules, logs, non-electronic references, and database records in SPOK and related systems.</li><li>
Support report generation and accurate documentation of call-center activities as assigned.</li></ul>
Requirements:
<p><b>
 Education</b> <b>/</b> <b>Experience:</b></p><ul><li>
High school diploma or an associate degree.</li><li>
Approximately two (2) years of call center experience preferred.</li></ul><p><b>
Skills</b></p><ul><li>
Telephony experience is a plus.</li><li>
Strong verbal communication, listening skills, accuracy, and attention to detail.</li><li>
Ability to remain composed during urgent or high-volume call activity.</li><li>
Basic ability to learn call-center systems, databases, schedules, and operational procedures quickly.</li></ul><p></p><p><br>
HeiTech Services is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy, sexual orientation, gender identity), national origin, age, disability, veteran status, or any other protected status. If you need a reasonable accommodation during the application process, please contact HR@HeiTechServices.com.</p></div><p></p>

Call Center Operator

Bailey Information Technology

<p><b>Call Center Operator</b><br>
<br>
NIH CIT Emergency Call Center | Bethesda, MD<br>
<br>
Support emergency communications operations.<br>
<br>
<b>Responsibilities:</b><br>
- Answer and route calls<br>
- Emergency paging<br>
- Teleconference support<br>
<br>
<b>Requirements:</b><br>
- 2+ years call center experience<br>
- Strong communication skills<br>
<br>
<b>Location: On-site Bethesda, MD</b><br>
<b>Clearance: Tier 2 Public Trust</b><br>
<b>Schedule: 24/7 shifts</b></p>

Baptist Health - Alabama

<div><p>B aptist Health is the largest healthcare system serving central Alabama, providing comprehensive hospital-based and outpatient services to nearly 60 percent of the residents in Montgomery, Autauga and Elmore counties.
</p><p></p><p>To learn more about Baptist Health, visit us at https://www.baptistfirst.org .
</p><p></p><p><b>Highlights:
</b></p><p></p><b>Summary </b>: The Call Center Operator shall be repsonsible to answer the phone in a timely, courteous, and professional manner, as well as, to respond accordingly to any crisis situation. Additionally, this individual must also be able to respond to Lifeline calls and take appropriate measures for the call. This position may have additional duties assigned that are within scope of the role. <b>Education / Experience </b>: High school graduate or equivalent required. <b>License / Certification </b>: None <b>Knowledge, Skills, and Abilities </b>:
<br>
<ul><li>Must be able to sit for prolonged periods of time.
</li><li>Must be continuously alert and able to discern caller's needs to take quick and correct action.
</li><li>Must speak with clear diction at all times and have a high level of hearing and visual acuity.
</li></ul><p></p><b>Working Conditions/Physical Requirements </b>: Continuous sitting at the PBX console answering phones.
<br>
Continuous talking when answering phones and relaying messages.
<br>
There is frequent reaching, use of hands and repetitive action.
<br>
There is a continuous need for speaking with clear diction and hearing sensitivity in conversation either by phone or in person.
<br>
Continuous visual acuity at close and distant range.
<br>
Inside protected from weather conditions but not necessarily from temperature changes. Minimal noise levels.
<br>
Much exposure to computer work.
<br>
Occasional exposure to risk of electrical shock.
<br>
Some exposure to infectious disease while performing job-related tasks.
<br>
Some exposure to hazardous chemicals. Occasional exposure to radiation.
<p></p><p><b>Primary Location:
</b></p>Baptist Medical Center South
<p></p><p><b>Job:
</b></p>Call Center Operator - PRN Evenings
<p></p>Call Center Operator
<p></p><p><b>Job Type:
</b></p>PRN-PRN
<p></p><p><b>Shift </b>:
</p>Second Shift (United States of America)</div>

Call Center Operator - PRN Evenings

<div>Description:
<p>
 The Call Center Operator provides front-line weekend operator services for the NIH CIT Emergency Call Center. This role supports general informational calls, emergency call handling, paging requests, teleconferencing, TTY support, interpreter-service coordination, database updates, and related administrative tasks in a mission-essential 24/7/365 environment during weekend-focused coverage.</p><p><b>
Key Responsibilities</b></p><ul><li>
Receive and initiate telephone calls and support incoming and outgoing customer interactions for the NIH community and the public.</li><li>
Activate emergency pages, overhead pages, and related no-fail call workflows with 100% accuracy and timeliness.</li><li>
Support Code Blue, Fire, STAT, Brain Code, DART, operating-room call team, and other emergency protocols as trained.</li><li>
Provide NIH directory and general information assistance; support conference calls, long-distance/international calls, facsimiles, and publication inquiries.</li><li>
Assist the hearing-impaired/deaf community using TTY-enabled tools and support language interpreter services through CYRACOM.</li><li>
Update on-call schedules, logs, non-electronic references, and database records in SPOK and related systems.</li><li>
Support report generation and accurate documentation of call-center activities as assigned.</li></ul>
Requirements:
<p><b>
Education</b> <b>/</b> <b>Experience:</b></p><ul><li>
High school diploma or an associate degree.</li><li>
Approximately two (2) years of call center experience preferred.</li></ul><p><b>
Skills</b></p><ul><li>
Telephony experience is a plus.</li><li>
Strong verbal communication, listening skills, accuracy, and attention to detail.</li><li>
Ability to remain composed during urgent or high-volume call activity.</li><li>
Basic ability to learn call-center systems, databases, schedules, and operational procedures quickly.</li></ul><p><b>
Preferred Qualifications</b></p><ul><li>
Prior weekend shift experience in hospital operator services, switchboard, emergency dispatch support, or another high-sensitivity service environment.</li><li>
Experience with AVAYA, SPOK, or similar call-center and paging systems.</li><li>
Experience with TTY support, interpreter-service coordination, or public-facing information services.</li></ul><p><b>
Eligibility &amp; Compliance</b></p><ul><li>
Ability to obtain and maintain a Tier 2 Public Trust background investigation and HSPD-12/PIV access.</li><li>
Ability to comply with HHS/NIH Rules of Behavior, annual security/privacy awareness requirements, and role-based training requirements applicable to the position.</li><li>
Ability to work on Government facilities in Bethesda, Maryland, in support of a 24/7/365 essential-services operation.</li></ul><p><b>
Work Environment</b></p><p><b>
Location:</b> Bethesda, Maryland, on Government facilities</p><p><b>
Schedule: </b>Full-time weekend-focused shift coverage in support of a 24/7/365 operation, including Government holidays as scheduled.</p><p><b>
Environment:</b> Essential-services call center with no telework permitted; all shifts include a 45-minute meal period and one 15-minute break.</p><p>
HeiTech Services is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy, sexual orientation, gender identity), national origin, age, disability, veteran status, or any other protected status. If you need a reasonable accommodation during the application process, please contact HR@HeiTechServices.com.</p></div>

Call Center Operator - Weekend

Intralot

<div><p>Intralot, Inc. is engaged in the supply of integrated gaming and transaction processing systems, innovative game content and value added services to state licensed gaming organizations. Based on its extensive know how, advanced product development standards and substantial experience in operating lottery games, Intralot, Inc. offers custom-made integrated solutions, which ensure maximum efficiency and absolute security.<br>
Games Library includes more than 400 types of games: Numerical Lotteries, TV Lottery Games, Sports Lotteries, Fixed Odds Betting, Instant Lotteries, Pari-mutuel, Video Lottery and Monitor Games.</p><p><b>
Intralot offers a competitive benefits package that includes:</b></p><ul><li>
Medical, Dental &amp; Vision Insurance</li><li>
6% 401k Match</li><li>
Paid Holidays &amp; Vacation</li><li>
Paid Sick, Short/Long Term Disability</li><li>
Employee Assistance Program</li><li>
Maternity/Paternity Leave</li><li>
Discount Programs</li></ul><p><b><br>
Education, Training and Experience</b><br>
High school diploma or equivalent training and experience.<br>
One (1) year prior related customer service experience, preferably in a technical call center environment<br>
Call tracking system experience preferred</p><p><b><br>
Knowledge, Skills and Abilities:</b><br>
Knowledge of tracking software<br>
Technical customer service skills<br>
Strong analytic skills<br>
Ability to learn Intralot, Inc. software and hardware applications as applied to the Call Center Operator position<br>
Ability to work in a team environment<br>
Ability to troubleshoot<br>
Ability to explain technical information to a non-technical client<br>
Strong verbal and written communication skills<br>
Understanding of help desk operations, tools, methodologies and processes</p><p><b>
Duties and Responsibilities:</b><br>
Under the direct supervision of the Call Center Manager, performs the following duties and responsibilities. Other miscellaneous duties may be assigned.<br>
Manages (inbound/outbound) phone calls from Lottery retailers<br>
Effectively troubleshoot equipment and related issues or problems in response to inbound retailer calls, inquiries, or questions<br>
Dispatch technicians as appropriate for on-site repairs</p><p><b><br>
Employment Eligibility Verification</b><br>
<br>
Must possess valid documentation to establish identity and U.S. employment eligibility.<br>
<br>
<b>Security Requirements</b><br>
<br>
Submission to, and ability to pass, a thorough pre-employment background check by the required State or District Lottery and Intralot, Inc. is a requirement of employment. A pre-employment drug screening is also a requirement.<br>
<br>
<b> Intralot, Inc. is an Equal Opportunity Employer</b></p><p>
As an equal opportunity employer, Intralot recognizes that our strength lies in our people. We are committed to diversity. EEO is the Law.</p></div>

Prime Healthcare Services

<div>Overview:
<div></div><div><b>
Desert Valley Hospital</b> is an accredited 148-bed acute care hospital located in Southern California. Desert Valley Hospital is in the top 5% of more than 4,500 hospitals nationwide for clinical performance. The hospital has achieved numerous quality award distinctions including Patient Safety Excellence Award, Women&rsquo;s Health Excellence Award and Distinguished Hospital Clinical Excellence Award. Desert Valley Hospital, along with Desert Valley Medical Group, offers key services to the community including heart care, emergency services, labor and delivery, surgical services and more. For more information visit www.DesertValleyHospital.com.</div><div></div><div><b><br>
Join an award-winning team of dedicated professionals</b> committed to our core values of <b>quality, compassion and community</b>!</div><div>
Why Prime Healthcare? <b>Desert Valley Hospital</b>, a member of the Prime Healthcare Foundation, offers incredible opportunities to expand your horizons and be part of a community dedicated to making a difference.</div><div></div><div><br>
Desert Valley Hospital offers competitive compensation and a comprehensive benefits package that provides employees the flexibility to tailor benefits according to their individual needs.</div><div></div><div><b><br>
Our Total Rewards package includes, but is not limited to:</b></div><ul><li>
Paid Time Off</li><li>
401K retirement plan</li><li>
Outstanding Medical</li><li>
Dental</li><li>
Vision Coverage</li><li>
Tuition Reimbursement</li><li>
Many more Voluntary Benefit Options!</li></ul><div>
Benefits may vary based on collective bargaining agreement requirements and/or the employment status, i.e. full-time or part-time.</div><div></div><div><b><br>
This is a Fast-paced work environment in which you can take pride in serving an underserved community. Come Join a Team of Dedicated Healthcare Workers!!!</b></div><br>
<div></div>
Responsibilities:
<div>
The PBX Operator / Receptionist is responsible for answering the switchboard and pages overhead, greets and directs people to the appropriate departments. The PBX operator monitors the Hospital alarms and must be aware of the policy and procedures of all hospital emergency codes. Ability to communicate with population served.</div>
Qualifications:
<div>
Education and Work Experience</div><ul><li>
High School Diploma or Equivalent required (effective 4/1/14 for all new hires).</li><li>
Previous PBX experience preferred.</li><li>
Previous experience in office or receptionist.</li><li>
Effective written, verbal communication, and interpersonal skills.</li><li>
Ability to multi-task, prioritize needs to meet required timelines.</li><li>
Analytical and problem-solving skills.</li><li>
Customer Services experience preferred.</li></ul><div>
#LI-TP3</div>
Pay Transparency:
<div>
Desert Valley Hospital offers competitive compensation and a reasonable compensation estimate for this role is $21.00. The exact starting compensation to be offered will be determined at the time of selecting an applicant for hire, in which a wide range of factors will be considered, including but not limited to, skillset, years of applicable experience, education, credentials and licensure.</div>
Employment Status: Per Diem Shift: Variable Equal Employment Opportunity:
<div><div><div><div>
Company is an equal employment opportunity employer. Company prohibits discrimination against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (subject to applicable law), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories. Know Your Rights: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf</div></div></div></div><br>
<div></div>
Privacy Notice:
<div><i>
Privacy Notice for California Applicants: </i>https://www.primehealthcare.com/wp-content/uploads/2024/04/Notice-at-Collection-and-Privacy-Policy-for-California-Job-Applicants.pdf</div></div><div></div>

PBX Operator - Communications

North South Consulting Group

<div><p>Serve as the first point of contact for the NIH community, delivering critical communication and support services.<br>
<br>
Operators are essential personnel responsible for handling calls, dispatching emergency communications, and ensuring accurate, timely information flow in a 24/7 environment.</p><h3 class="jobSectionHeader"><b>
Key Responsibilities</b></h3><ul><li><p>
Answer and initiate telephone calls in a professional and timely manner</p></li><li><p>
Dispatch and manage paging systems, including emergency alerts (e.g., Code Blue)</p></li><li><p>
Provide general information and assistance to NIH staff and stakeholders</p></li><li><p>
Update and maintain call center databases and systems</p></li><li><p>
Perform basic troubleshooting for equipment and software issues</p></li><li><p>
Follow established protocols for call handling, escalation, and documentation</p></li><li><p>
Participate in ongoing training and performance evaluations</p></li></ul><h3 class="jobSectionHeader"><b>
Required Qualifications</b></h3><ul><li><p>
U.S. Citizenship (required)</p></li><li><p>
Strong communication and customer service skills</p></li><li><p>
Ability to remain calm and effective in high-pressure situations</p></li><li><p>
Basic technical proficiency with computer systems and call center tools</p></li><li><p>
Attention to detail and accuracy in data entry and communication</p></li><li><p>
Willingness to work on-site in a 24/7 shift environment (including holidays)</p></li></ul><p>
</p><p>9aSDTCHJex</p></div>

Call Center Operator (All Shifts)

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