communications dispatcher

City of Tempe Arizona

<div><h2 class="jobSectionHeader"><b>Qualifications</b></h2>
<div>
<div><div><p><b>911 COMMUNICATIONS DISPATCHER</b></p><p></p><p><b><i><br>
This recruitment is open for 2 weeks and will close on May 21, 2026</i></b></p><p><br>
</p><p><b>Pay Grade: </b>110</p><p><b>
Hourly Salary Range: </b>$28.17 to $41.53</p><p></p><p><br>
The successful candidate&rsquo;s placement in the salary range will depend upon previous experience in a similar role.</p><p><br>
</p><p><b>The City of Tempe offers a comprehensive benefits package including:</b></p><ul>
<li>13 Paid Holidays and 1 Personal Day</li>
<li>Vacation Accrual starts at 9.33 hours/month. Higher monthly vacation accrual rates may be available with prior ASRS service.</li>
<li>Sick Leave Accrual; 8 hours/month</li>
<li>Medical, Dental and Vision Benefits</li>
<li>Wellness Program Discount on health premiums</li>
<li>Medical Reimbursement Program; $61.16/month</li>
<li>Tuition Reimbursement; $6,500/year</li>
<li>Participation in the Arizona State Retirement System (ASRS) Defined benefit plan with mandatory employer and employee contributions currently at 12% which includes a Long-Term Disability benefit</li>
<li>Supplemental Retirement Plans through Nationwide; 457, 401K, and Employer contribution</li>
<li>Position is eligible for up to 24 hours of floating holiday leave</li></ul><p></p><p><br>
To view the employee benefit summary, please visit:
</p><p>Employee Benefit Summary</p><p></p><p><b><br>
Department / Division:
</b><br>
Police / Communications</p><p></p><p><b><br>
Job Type</b>:</p><p>
Full-Time Regular</p><p><br>
</p><p><i>This position is classified as safety sensitive. Employees in safety sensitive positions are prohibited from all marijuana usage whether medical or recreational</i></p><p><br>
</p><p><b>Schedule:</b></p><p>
4-10 schedule; shift work is required which includes working nights, weekends, and holidays. Overtime as needed</p><p></p><p><b><br>
Job Number:
</b></p><p>RC# 902455</p><p></p><p><b><br>
DESCRIPTION
</b></p><p>This position receives and evaluates incoming calls for police, fire, and other emergency assistance using the Enhanced 911 communications system, supplementing caller details with additional database information. Triages service requests received during crisis situations. Performs data entry and management tasks.</p><p></p><p><br>
Duties include, but are not limited to the following:
</p><ul><li>Responds to emergency service calls, radio transmissions, voice instructions, and similar communications requesting police, fire, or other emergency services.
</li><li>Helps determine the type and number of units to dispatch by evaluating time of day, description and location of calls, beat unit available, and probable degree of hazard to the responding units.
</li><li>Transcribes and documents callers&rsquo; description and details to provide responding officers situational awareness.
</li><li>Utilizes crisis communication strategies to help calm callers experiencing emergencies.
</li><li>Tracks and maintains current status of in field units.
</li><li>Answers non-emergency calls, providing assistance related to civil, criminal, and traffic laws, policies, and procedures. Directs calls to police staff, other City departments, and agencies as appropriate.
</li><li>Enters, updates, and processes calls for service in a computer aided dispatch system efficiently and accurately.
</li><li>Documents and manages information from crime and intel databases relating to wanted persons, stolen property, vehicle registration, criminal history, and stolen vehicles to aide in response to emergency situations.
</li><li>May perform responsibilities of a similar nature and level as assigned.</li></ul><p></p><p><b><br>
REQUIREMENTS</b></p><p><b>
Experience:
</b></p><p>One (1) year of experience in customer service, call center, clerical or related experience.</p><p><i>
Candidates must have the minimum amount of work experience. Years of experience are based upon a full-time work schedule (2,080 hours per year). The sum of an applicant&rsquo;s full-time and/or part-time qualifying work experience must meet or exceed the stated minimum qualification. Education will not substitute for the required work experience; however, related unpaid and/or volunteer work experience may be used as qualifying work experience.</i></p><p></p><p><b><br>
Education:
</b></p><p>High school diploma or GED.</p><p><br>
</p><p><b>Professional Licensure and/or Certifications:
</b></p><ul><li>Terminal Operator Certification awarded by Arizona Department of Public Safety, obtain within one (1) week of hire.</li></ul><p><br>
</p><p><b>ELIGIBILITY QUALIFICATIONS</b></p><ul>
<li>A minimum typing speed of 40 net words per minute (nwpm) is required and will be verified prior to employment or promotion to this classification.
</li><li>Must successfully pass Criticall test prior to hire or promotion date.</li></ul><p></p><p><b><br>
TESTING PROCESS</b></p><ul>
<li>Qualified applicants will receive a link for the typing speed test (5-munute timed test) and a follow up phone call to ensure receipt. Please make sure the email listed on your application is correct.</li>
<li>Typing speed test must be completed within one (1) week of the link email date.</li>
<li>Candidates who have passed the typing test will receive another link for an the Criticall test (1 hour); test must be completed within two (2) weeks of test link email date.</li></ul><p></p><p><b><br>
RECRUITMENT TIMELINE</b></p><ul>
<li>First interviews will be scheduled on a rolling basis with candidates who have passed both the typing speed test and the Criticall test.</li></ul><p><br>
</p><p><b>ADDITIONAL REQUIREMENTS</b></p><p>
Applicants considered for this job classification must pass the following:
</p><ul><li>Criminal history review</li>
<li>Post offer/pre-employment drug and alcohol screen.
</li><li>Post offer/pre-employment physical</li>
<li>Police background investigation</li>
<li>Police polygraph
</li><li>Psychological examination</li></ul><p></p><p><b><br>
ESSENTIAL FUNCTIONS</b></p><p>
For a complete list of City of Tempe job descriptions go to:
</p><p>Job Descriptions | City of Tempe, AZ</p><p></p><p><br>
This position is FLSA Non-Exempt which means employees are eligible for overtime compensation and/or compensatory time</p><p></p><p><br>
Employees in this position are represented by the United Arizona Employee Association (UAEA)</p><p></p><p><b><br>
EQUAL EMPLOYMENT OPPORTUNITY</b><b><i>:</i></b><i> The City of Tempe is an Equal Opportunity / Reasonable Accommodation employer. The City does not discriminate on the basis of race, color, gender identity, sexual orientation, religion, national origin, familial status, age, disability, and United States military veteran status. Pursuant to the Americans with Disabilities Act, the City will make a reasonable accommodation(s) during the recruitment &amp; selection process. Persons with a disability may request a reasonable accommodation by contacting Human Resources at 480-350-8276. Requests should be made as early as possible to allow time to arrange the accommodation.</i></p></div></div></div></div>

911 Communications Dispatcher

County Of Siskiyou

<div><div><div><h2 class="jobSectionHeader"><b>Description</b></h2></div>
<p></p><div><div><b><i>The County of Siskiyou is an Affirmative Action/Equal Opportunity Employer</i></b></div><div><b><i>
We welcome applicants of any race, religion, or ancestry.</i></b></div><p>
For exact salary information please refer to the current salary schedule. County Website</p><p><b>
 Communications Dispatch I - $21.88 - $27.93</b></p><div><b>
Communications Dispatch II - $25.40 - $32.43</b></div><div><b>
Eligibility List Recruitment</b></div><p>
Under general supervision, to learn to receive and dispatch routine and emergency radio and telephone communications; to dispatch law enforcement, emergency medical, and other public safety personnel and equipment; to maintain field communications during incidents; to learn to serve as Public Safety Answering Point for the 911 System for unincorporated areas of Siskiyou County; to process warrants; to perform general office support assignments; and to do related work as required. This classification is a for cause, non-exempt position.</p><p><b>
 Communications Dispatch I</b></p><p><b>
DISTINGUISHING CHARACTERISTICS</b></p><p>
This is the entry and first working level in the Communications Dispatcher class series. Incumbents have responsibility for dispatching and maintaining field communications with public safety personnel. Incumbents also process warrants and perform a variety of office support responsibilities. Communications Dispatcher I=s perform many assignments in a training and learning capacity. When an incumbent becomes familiar with the Sheriff/Coroner Department and the dispatching systems and policies and demonstrates good sustained work performance, they may be promoted to the Communication Dispatcher II. Incumbents in these positions will be expected to work ten hour shifts. Work shifts may rotate.</p><p><b>
REPORTS TO</b></p><p>
Communications/Dispatching Coordinator, Sheriff Sergeant.</p><p><b>
CLASSIFICATIONS SUPERVISED</b></p><p>
This is not a supervisory class.</p><p><b>
 Communications Dispatch II</b></p><b>
DISTINGUISHING CHARACTERISTICS</b><br>
This is the second level in the Communications Dispatcher class series. The incumbent has responsibility for dispatching and maintaining field communications with public safety personnel. Incumbents also process warrants and performs variety of office support responsibilities. This class is distinguished from Communications Dispatcher I in that incumbents perform a greater scope of assignments requiring more in-depth knowledge of County dispatching and Emergency 911 Systems. It is distinguished from Sheriff Communications/Dispatching Coordinator in that Sheriff Communications/Dispatching Coordinator performs supervisory, staff scheduling and training activities as well as dispatching duties. Incumbent in this position will be expected to work ten hour shifts. Work shifts may rotate.<br>
<br>
<b>REPORTS TO</b><br>
Communications/ Dispatching Coordinator, Sheriff's Sergeant.<br>
<br>
<b>CLASSIFICATIONS SUPERVISED</b><br>
This is not a supervisory class.</div><p></p>
<div><h2 class="jobSectionHeader"><b>Examples of Duties</b></h2></div>
 <p></p><div><p><b>Communications Dispatch I</b></p><p><b>
Essential functions:</b></p><p>
Answers the telephone, receiving and classifying calls; learns and exercises basic responsibility in determining priority of response and dispatching Sheriff-Coroner, emergency medical and other public safety units, according to availability, assigned geographic area, and location, to routine and emergency calls; maintains field communications for public safety checks, and during emergencies and incidents; insures adequate back-up for Sheriff personnel; learns to serve as Public Safety Answering Point for 911 Telephone System; transfers emergency calls to other agencies as warranted; monitors various public safety radio channels, and coordinates efforts in dispatching personnel and equipment; maintains records/logs of calls for services, radio transmissions, and telephone messages using the computer; records and maintains master audio tape recording equipment for all radio transmissions/telephone calls; establishes chain of custody/evidence of communications dispatcher records; enters and clears information on the California Law Enforcement Telecommunications Systems (CLETS) to assist personnel with calls; operates the Computer Aided Dispatch (CAD); sends, receives, and decodes teletype information; enters and tracks restraining orders into local, state &amp; national data base systems; arranges and coordinates removal of deceased persons; coordinates interagency law enforcement communications using telephone radio and computer with emergency medial and public safety activities; processes warrant, criminal and civil subpoenas, and records checks; updates daily dispatching logs; enters information such as stolen/repossessed property, and abandoned vehicles information into the teletype systems; may search master recordings for needed information; performs a wide variety of general office assistance assignments; operates dispatching, office equipment, and computers; provides information to other staff and the public.</p><p><b>
Knowledge of:</b></p><ul><li>
The general geography of Siskiyou County.</li><li>
Modern office methods and procedures.</li></ul><p><b>
Desired Skills:</b></p><ul><li>
Learn the proper operation and care of telephone, CLETS, computer terminal and voice radio equipment used by the County.</li><li>
Learn the operating policies, procedures, and functions of the Siskiyou County Sheriff.</li><li>
Learn the laws, codes, and regulations related to transmission and reception of public safety communications.</li><li>
Learn to operate radio communications, computerized systems, and teletype equipment.</li><li>
Use sound judgment in dispatching personnel and equipment.</li><li>
Think clearly and act calmly in emergency situations..</li><li>
 Read, analyze, and interpret laws, codes, rules, and regulations</li><li>
 Evaluate situations and respond appropriately.</li><li>
Use a computer keyboard to enter and extract a variety of data and information.</li><li>
Perform a variety of office support work.</li><li>
Take and transmit clear and complete directions and information.</li><li>
Deal tactfully and courteously with the public and other staff.</li><li>
Establish and maintain cooperative working relationships</li></ul><p><b>
 Communications Dispatch II</b></p><div>
Examples of Duties</div><b>
Essential functions:</b><br>
Answers the telephone, receiving and classifying calls; determines priority of response and uses radio equipment to dispatch Sheriff/Coroner, emergency medical and other public safety units, according to availability, assigned geographic area, and location, to routine and emergency calls; maintains field communications for public safety checks, and during emergencies and incidents; insures adequate back-up for Sheriff personnel; serves as Public Safety Answering Point for 911 Telephone System; transfers emergency calls to other agencies as warranted; monitors various public safety radio channels, coordinating efforts in dispatching personnel and equipment; uses a computer to maintain records/logs of calls for services, radio transmissions, and telephone messages; records and maintains master audio tape recording equipment for all radio transmissions/telephone calls; establishes chain of custody/evidence of communications dispatcher records; enters and clears information on the California Law Enforcement Telecommunications Systems (CLETS) and the Computer Aided Dispatch (CAD); arranges and coordinates removal of deceased persons; coordinates interagency law enforcement communications using telephone radio and computer with emergency medical and public safety activities; processes warrant, criminal and civil subpoenas, and records checks; updates daily dispatching logs; enters information such as stolen/repossessed property, missing persons, and abandoned vehicles information into the teletype systems; may search master recordings for information; operates dispatching equipment, office equipment, and computers; provides information to staff, civic groups and the public regarding the Sheriff/Coroner Department.<br>
<br>
<b>Knowledge of:</b><br>
<ul><li>
Operating policies, procedures, and functions of the Siskiyou County Sheriff Department.</li><li>
The general geography of Siskiyou County.</li><li>
Laws, codes, and regulations related to transmission/ reception of public safety communications.</li><li>
Proper operation and care of telephone, CLETS, computer terminal and voice radio equipment used by the County.</li><li>
Modern office methods and procedures.</li></ul><b>
Desired skills:</b><br>
<ul><li>
Operate radio communications, computerized systems, and teletype equipment.</li><li>
Use sound judgment in dispatching personnel and equipment.</li><li>
Think clearly and act calmly in emergency situations.</li><li>
Read, analyze, and interpret laws, codes, rules, and regulations</li><li>
Evaluate situations and respond appropriately.</li><li>
Take and transmit clear and complete directions and information.</li><li>
Use a keyboard to enter and extract a variety of data and information.</li><li>
Deal tactfully and courteously with the public and other staff.</li><li>
Establish and maintain cooperative working relationships.</li><li>
Perform a variety of office support work.</li></ul></div><br>
<p></p>
<div><h2 class="jobSectionHeader"><b>Typical Qualifications</b></h2></div>
 <p></p><div><p><b>Communications Dispatch I</b></p><p>
Any combination of training or experience that would provide the knowledge and skills to successfully perform the listed duties is qualifying. A typical way, but not required, to obtain the required knowledge and skills would be:</p><p>
 One year of office support work experience in a position having substantial public contact.</p><p><b>
Special Requirements:</b></p><ul><li>Applicants will be required to submit to a pre-employment physical, a pre-duty drug test. and a psychological examination.</li><li>Must be fingerprinted and receive employment clearance from the California Department of Justice.</li><li>Must not have been convicted of any felony.</li></ul><p><b>
 Communications Dispatch II</b></p><div>
Typical Qualifications</div>
Any combination of training and experience which would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the required knowledge and abilities would be:<br>
<br>
<ul><li>One year of work experience performing public safety dispatching work comparable to that of a Communication Dispatcher I with Siskiyou County.</li></ul><br>
<b>
Special requirements:</b><br>
<ul><li>Completion of the Basic Dispatcher Course and possession of a Dispatcher Certification from POST.</li><li>Must pass a pre-employment medical, drug test and psychological examination.</li><li>Must be fingerprinted and receive employment clearance from the California Department of Justice.</li><li>Must not have been convicted of any felony</li></ul></div><br>
<p></p>
<div><h2 class="jobSectionHeader"><b>Supplemental Information</b></h2></div>
 <p></p><div><p><b>Communications Dispatch I/II</b></p><p><b>
TYPICAL PHYSICAL REQUIREMENTS</b></p><p>
Sit for extended periods, generally up to three hours; normal manual dexterity and eye-hand coordination; lift and move objects weighing up to 25 pounds; corrected hearing and vision to normal range; verbal communication; use of office equipment, including computer, telephone, calculator, copiers, and FAX as well as radio communication and dispatching equipment.</p><p></p><p><b><br>
TYPICAL WORKING CONDITIONS</b></p><p>
Work is performed in an office environment; continuous contact with other staff and the public.</p></div></div></div><p></p>

Communications Dispatcher I/II

Town of Williston

<p><i><b>$5,000 Hiring Bonus! Join Our Team as a Dispatcher! </b></i></p><p>The Town of Williston Police Department invites applications for a full-time public safety Dispatcher position. This role plays a crucial part in ensuring public safety by efficiently handling emergency and non-emergency calls and directing them to the appropriate authorities and personnel.</p><p>If you possess exceptional communication skills, the ability to remain composed under pressure, and a strong desire to make a positive impact on your community, we want to hear from you!</p><p>Additional qualifications for this role include the ability to multi-task in a fast-paced environment and proficiently use communication and dispatching systems. Timeliness, active listening, calmness, and attention to detail are also essential. While previous experience in public safety dispatching is preferred, it is not a mandatory requirement. The selected candidate must pass a comprehensive criminal background check, agree to a confidentiality agreement, and obtain NCIC certification within six months of hire.</p><p>The Town of Williston offers an excellent compensation package including health and dental insurance, retirement benefits, holidays, vacation, and sick leave. The starting wage rate is between $28-$31 per hour with shift differential and is subject to review based on the experience of the selected candidate. Work schedules vary and may include nights, weekends, holidays, and possible overtime. Town of Williston Dispatchers work in unison with Town of Essex Dispatchers and are co-located at the Essex Police Department.</p><p><b>For a full job description and to access forms and instructions to apply, </b>please visit https://www.town.williston.vt.us/employment and select the &quot;Dispatcher&quot; position. For your application, there are two forms required, the general <i><b>Application Form </b></i>and a <i><b>Civilian Questionnaire Form</b></i><i>. </i>Please send completed forms to or mail to: sleonard@willistonvt.org Town of Williston, Attn: Susan Leonard 7900 Williston Road, Williston, VT 05495. The deadline for applications is <b>Friday, January 30, 2026</b>.</p><p><i><b>The Town of Williston is an Equal Employment Opportunity Employer. Applicants from all backgrounds, identities, and experiences are encouraged to apply.</b></i></p><p>Job Type: Full-time</p><p>Pay: $28.00 - $31.00 per hour</p><p>Benefits:</p><ul><li>Dental insurance</li><li>Employee assistance program</li><li>Flexible spending account</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Retirement plan</li><li>Vision insurance</li></ul><p>Work Location: In person</p>

Emergency Communications - Dispatcher

State of Delaware

<div><h2 class="jobSectionHeader"><b>Introduction</b></h2>
<div><p><b>Make a Difference with DHSS</b></p>
<p>
Our mission at the Department of Health and Social Services (DHSS) is to improve the quality of life of Delaware citizens by promoting health and well-being, fostering self-sufficiency, and protecting vulnerable populations. We prioritize personal and family independence by assisting individuals and families in a variety of life areas.</p>
<p>
We offer numerous career opportunities and are dedicated to attracting and retaining highly talented individuals who are ready to make a difference in their community today. DHSS is a great place to kick-start your profession.</p>
<p>
For more information, please visit https://dhss.delaware.gov/dhss/ today!</p>
</div><h2 class="jobSectionHeader"><b>Summary Statement</b></h2>
<div>This position provides communication support to Delaware Animal Services, the law enforcement unit of the Office of Animal Welfare. Dispatcher will receive, prioritize and disseminate animal-related calls from the public to animal welfare officers in the field for investigation; provide customer service and education to callers where appropriate. Enters all calls into computer aided dispatch system. Also monitors officers' safety via radio.
</div><h2 class="jobSectionHeader"><b>Essential Functions</b></h2>
<div><p>Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.</p><ul><li>
Receives and prioritizes calls regarding complaints, incidents and requests for information; determining if there is a problem/incident.<br>
</li><li>
Receiving and disseminating information to appropriate officer, supervisor, other sections, divisions and agencies based on the nature of the call using state-of-the-art radios and telephone which includes coordinating specific enforcement activities.<br>
</li><li>
Provides information to callers regarding section policies, procedures, operations, and applicable laws and regulations.<br>
</li><li>
Inputs information/data from callers regarding complaints, incidents and requests for information and from officers' crime reports into databases for tracking and reporting purposes; reviewing documents for completeness/accuracy, obtaining necessary/correct information.<br>
</li><li>
Conducts background checks and (FOIA) Freedom of Information Act searches.
<br>
</li><li>Generates reports for supervisors, manager and others; formats and types other materials such as memorandums and correspondence.</li></ul>
</div><h2 class="jobSectionHeader"><b>Job Requirements</b></h2>
<div><p><b>JOB REQUIREMENTS for Communications Dispatcher
</b><br>
Applicants must have education, training and/or experience demonstrating competence in each of the following areas:</p>
<div>
<ul><li>Knowledge of operating communication equipment such as analog or digital radio transmitter and receiver systems.
</li></ul><ul><li>Knowledge of eliciting and assessing information to make referrals or provide additional information to others.
</li></ul><ul><li>Knowledge of applying laws, rules, regulations, standards, policies and procedures.
</li></ul><ul><li>Knowledge of using an automated information system to enter, update, modify, delete, retrieve/inquire and report on data.
</li></ul></div></div><h2 class="jobSectionHeader"><b>Additional Posting Information</b></h2>
<div><p><b>This is a Casual/Seasonal position which is a non-pension eligible position without healthcare and/or other benefits.</b></p>
</div><h2 class="jobSectionHeader"><b>Conditions of Hire</b></h2>
<div><p>Applicants must be legally authorized to work in the United States. The State of Delaware participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. For more information refer to our Job Seeker Resources.</p>
<p>
DHSS does not provide employment-based sponsorship.</p>
<p>
All new hires are required to report to the Statewide New Employee Orientation (SNEO) on their first day of employment. Sessions are held at designated locations in Kent or New Castle County.</p>
</div><h2 class="jobSectionHeader"><b>Selection Process</b></h2>
<div><p>The application and supplemental questionnaire are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position. It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title and job duties. For education and training, list name of educational provider, training course titles and summary of course content. Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements.</p>
<p>
Once you have submitted your application on-line, all future correspondence related to your application will be sent via email. Please keep your contact information current. You may also view all correspondence sent to you by the State of Delaware in the &ldquo;My Applications&rdquo; tab at StateJobs.Delaware.gov.</p>
</div><h2 class="jobSectionHeader"><b>Accommodations</b></h2>
<div><p>Accommodations are available for applicants with disabilities in all phases of the application and employment process.</p>
<p>
Individuals who use TDD may request auxiliary aid or service by calling (800) 232-5470 or by visiting delawarerelay.com.</p>
<p>
If you need assistance with an accommodation under the Americans with Disabilities Act (ADA) or general applicant support, you may call (302) 739-5458 or email jobs@delaware.gov.</p>
<p>
The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.</p></div></div>

C/S Communications Dispatcher

State of Vermont

<div><div><div><div><div><b>Overview</b></div>
</div><div><div>
Watch a short video on being a PSAP Emergency Communications Dispatcher I.</div><br>
<div></div>
<div>
Are you looking for a career that serves the community? Are you a highly motivated individual that enjoys a fast paced, team-oriented environment? Do you have customer service or call center experience? Apply now for this opportunity to expand your career and be the voice of the Vermont State Police!</div><br>
<div></div>
<div>
Applicants who are selected to move forward in the hiring process must pass testing before they are considered for an interview. Visit this site for more information about the test. A test prep guide will be emailed to applicants if selected.</div><br>
<div></div>
<div><b>
$5,000 Hiring Bonus for New Hires!</b><br>
When funding is available, all new full-time Emergency Communications Dispatchers will receive a hiring bonus of $5,000 as follows:</div>
<ul>
<li>$1,000 will be awarded upon successful completion of the first pay period.</li>
<li>$1,500 will be awarded upon successful completion of the training program.</li>
<li>$2,500 will be awarded upon successful completion of one year of service.</li></ul><br>
<div></div>
<div><b>
Job Summary</b><br>
An Emergency Communications Dispatcher (ECD) receives voice and text requests for police, fire, and medical services. The incumbent in this position determines the nature, urgency, and jurisdiction of a report and either dispatches first responders or transfers the call to the appropriate jurisdiction. The ECD documents information in Computer-Aided Dispatch (CAD) software and provides updates via phone or radio as needed. The ECD provides guidance and assistance to the public in life-safety situations; and coordinates appropriate responses to high-risk, high-stress operations, with the objective of keeping all participants safe.</div><br>
<div></div>
<div><b>
Training</b><br>
A new hire will go through a lengthy, structured training program to learn Vermont State Police and E911 policy and procedures for handling emergent and non-emergent calls as well as other PSAP related responsibilities. The average training program lasts approximately 5 months.</div></div></div><div><div><div><b>
Knowledge, Skills, &amp; Abilities</b></div>
</div><div><ul><li>Ability to quickly and accurately transcribe radio and telephone messages.</li>
<li>Ability to remember details.</li>
<li>Ability to operate various software and computers.</li>
<li>Ability to operate 2-way radio and other communication systems.</li>
<li>Visit this site for the full list.</li>
</ul></div></div><div><div><div><b>Who May Apply</b></div>
</div><div><div>
This position, <b>PSAP Emergency Communications Dispatcher I (Job Opening #54588)</b>, is open to all State employees and external applicants.<br>
If you would like more information about this position, please contact Michelle Hunt at michelle.c.hunt@vermont.gov.</div>
<div>
Please note that multiple positions in the same work location may be filled from this job posting.</div>
<div>
Resumes will not be accepted via e-mail. You must apply online to be considered.</div><br>
<div></div>
<div>
PUBLIC SAFETY BACKGROUND CHECKS: Candidates must pass any level of background investigation applicable to the position to include Motor Vehicle/Criminal Records, Personal History, Credit and any additional background check(s).</div></div></div><div><div><div><b>
Environmental Factors</b></div>
</div><div><div>
Due to the nature of this work, candidates with 100% loss of sight, hearing ability, or with major speech impediments will not be considered. Eligibility determination of candidates with a less severe disability will be made on an individual basis. the needs of the department, mandatory overtime may be necessary. The work is performed in an office environment at a computer workstation using different desktop computer systems, answering multiple phone lines and radio channels to process emergent and non-emergent calls for service. Employees regularly interact with extremely distressed individuals and unpleasant situations in graphic detail. Workload can change at a moment&rsquo;s notice and the incumbent needs to be able to react calmly. The work environment includes mandatory overtime; rotating shifts covering 24 hours a day, seven days a week, including holidays; frequent changes in multi-jurisdictional policies and procedures, and changes in equipment. Physical ability to perform the essential functions of the job including frequently remain stationary for long periods of time; frequently operate a computer and other office machinery such as a keyboard, mouse, phone, and fax machine; receive and communicate accurate information in a stressful or confrontational environment.</div>
</div></div><div><div><div><b>
Minimum Qualifications</b></div>
</div><div><div>
One (1) year or more of experience in public safety, first response, or as an emergency dispatcher or telecommunicator.</div>
<div>OR</div>
<div>Two (2) or more years of experience as a non-emergency dispatcher, or in a customer service or administrative role that includes significant contact with the public.</div>
</div></div><div><div><div><b>
Preferred Qualifications</b></div>
</div><div><div>
High school diploma or equivalent.<br>
Vermont E911 Call Taker Certification.<br>
Experience running license, registration, and criminal history queries.<br>
Experience entering NCIC information.<br>
Experience as a First Responder.</div>
</div></div><div><div><div><b>
Special Requirements</b></div>
</div><div><div>
Performance requirement: Applicants must pass a Department of Public Safety administered computer based &quot;CritiCall&quot; test, which assesses computer and other job related skills.<br>
Certification by the E-911 Board as a telecommunicator may be required within six months of entry into the job.<br>
All candidates must pass a security clearance conducted by the Department of Public Safety.</div>
</div></div><div><div><div><b>
Additional Benefits</b></div>
</div><div><div>
In addition to the generous state employment package, PSAP employees receive the following compensation opportunities:</div>
<ul>
<li>Built-in overtime</li>
<li>Promotion eligibility after 2 years, which would also include a differential for training new hires</li>
</ul></div></div><div><div><div><b>Total Compensation</b></div>
</div><div><div>
As a State employee you are offered a great career opportunity, but it's more than a paycheck. The State's total compensation package features an outstanding set of employee benefits that are worth about 30% of your total compensation, including:</div>
<ul><li>80% State paid medical premium and a dental plan at no cost for employees and their families</li>
<li>Work/Life balance: 11 paid holidays each year and a generous leave plan</li>
<li>State Paid Family and Medical Leave Insurance (FMLI)</li>
<li>Two ways to save for your retirement: A State defined benefit pension plan and a deferred compensation 457(b) plan</li>
<li>Tuition Reimbursement</li>
<li>Flexible spending healthcare and childcare reimbursement accounts</li>
<li>Low cost group life insurance</li>
<li>Incentive-based Wellness Program</li>
<li>Qualified Employer for Public Service Student Loan Forgiveness Program</li>
</ul>
<div>Want the specifics? Explore the Benefits of State Employment on our website.</div></div></div><div><div><div><b>
Equal Opportunity Employer</b></div>
</div><div>The State of Vermont celebrates diversity, and is committed to providing an environment of mutual respect and meaningful inclusion that represents a variety of backgrounds, perspectives, and skills. The State does not discriminate in employment on the basis of race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, membership in an employee organization, family medical history or genetic information, or family or parental status. The State&rsquo;s employment decisions are merit-based. Retaliatory adverse employment actions by the State are forbidden.</div></div></div></div>

PSAP Emergency Communications Dispatcher I - Westminster

Bethune-Cookman University

<div></div><div><div><div><b>Bethune-Cookman University</b></div>
</div>
<div></div><div><b>Job Title:</b> Communications Officer (Dispatcher)</div>
<div><b>Sector:</b> General Services
</div><div><b>Department:</b> Campus Safety
</div><div><b>Immediate Supervisor:</b> Campus Safety Officer - Sergeant
</div><div></div><div><b>Job Summary:</b></div>
<div>The Campus Safety Communications Officer operates the Department of Campus Safety Communications Center on the Bethune-Cookman University campus, receiving emergency and non-emergency telephone calls, after-hours maintenance requests, monitoring computerized alarm and access control systems, providing contact to police and EMS services, providing in-person customer service, monitoring a CCTV surveillance system and reporting inappropriate activities to zone officers, and making entries into automated record files. Some tasks may be life-safety related and thus place a critical emphasis on a successful outcome.</div>
<div></div><div><b>Essential Functions:</b></div>
<ul><li>Utilize proper telephone etiquette when answering the telephone.</li>
<li>Multitasking capability and calm, efficient function under stressful conditions are essential (i.e. dispatch calls to Campus Safety Officers, communicate on the telephone and monitor the video surveillance system).</li>
<li>Takes emergency and non-emergency calls for assistance, dispatching appropriate unit, and maintaining contact with responding units to gather and supply information.</li>
<li>Make notification to emergency services when requested (law enforcement, EMS, and fire personnel) and provide exact address location where services are needed.</li>
<li>Ensure that all communications equipment is working properly and reporting to appropriate person when equipment is not functioning.</li>
<li>Communications is a 24 hour, seven days a week operation and therefore, this position may require irregular hours. May also be required to work on-call in an emergency.</li>
<li>Monitor the CCTV video surveillance system and report inappropriate activity to Campus Safety Officers and/or the on-duty supervisor.</li>
<li>Capable of operating the Computer Aided Dispatch system (NaviGate) while simultaneously speaking on the telephone, radio or both, ensuring that all activities are logged properly.</li>
<li>Develop and issue emergency campus wide alerts when required.</li>
<li>Discretion and the ability to keep all records, communications and other information in absolute confidence.</li>
<li>Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.</li>
</ul><div><b>Education and Experience:</b></div>
<ul><li>Associate degree; supplemented with one (1) year of experience in a position requiring the use of interpersonal/communication skills and high interaction with the public. Must be able to type accurately.</li>
<li>Bachelor&rsquo;s is preferred.</li>
<li>Other combinations of experience, training and education which provide the knowledge and abilities necessary to perform the work may be considered.</li>
<li>Must possess a valid driver license upon the effective starting date and a valid Florida Drivers License no later than 30-days after the effective starting date.</li>
</ul><div><b>Requirements:</b></div>
<ul><li>Ability to use a two-way radio for official communications, communicating in a clear, concise and intelligible manner under all conditions at all times.</li>
<li>Ability to react promptly and correctly in emergency situations.</li>
<li>Ability to make independent decisions that are permitted with minimum supervision.</li>
<li>Ability to work effectively with co-workers, university staff and faculty and members of the public that may visit the university.</li>
<li>Ability to accurately communicate required information in a timely manner.</li>
<li>Ability to stay aware and alert to the surrounding conditions and situations.</li>
<li>Proficient in the use and operation of the NaviGate C.A.D. system.</li>
<li>Proficient in the use and operation of the E2 Campus Alert system.</li>
<li>Basic computer proficiency including keyboarding, data entry, data retrieval, electronic forms completion, and proficiency with Windows 7, Microsoft Outlook, Microsoft Office Suite, program designs and development.</li>
<li>Ability to follow written and oral instructions.</li>
<li>Ability to actively listen to requests for service via telephone and radio; clearly articulate questions, instructions, and information; and take appropriate action in accordance with established procedures and guidelines.</li>
<li>Ability to rapidly assimilate information from a variety of sources to direct appropriate resources where they may be needed.</li>
<li>Ability to function under pressure or in emergency situations.</li>
<li>Ability to manage multiple tasks and activities in a fast-paced environment in accordance with established policies, procedures, and training.</li>
<li>Strong interpersonal skills; excellent verbal and writing skills; aptitude for working collaboratively and independently; capacity to multi-task, organize, and work under limited supervision.</li>
<li>Must have strong organizational skills and the ability to meet deadlines.</li>
<li>Must have the ability to respond effectively to the needs of a diverse and demanding student and parent population.</li>
</ul>
<div></div><div>The University does not discriminate on the basis of race, color, national and ethnic origin, sex, retaliation, marital status, religion or disability, or any other applicable local, state or federal regulation. Inquiries regarding provisions for persons with disabilities, equal employment opportunity and Title IX matters should be directed to the Office of Human Resources at 386-481-2049.</div></div><div></div>

Communications Officer (Dispatcher)

City of Dublin

JOB
<br>Are you looking to make a difference every day, with each call that you answer? The City of Dublin is accepting applications for lateral 911 Dispatchers/Communications Technicians. To learn more about our center, click on this Recruitment VideoThis posting is only for LATERAL candidates who have related experience in the field. For a candidate to be considered for lateral entry, they must be a 911 Dispatcher, Communications Technician, or other directly related position with at least 1 year of work experience outside of their training period, and not currently in a probationary period. Out of state related experience is accepted. Candidates that do not meet the requirement for the lateral process, should apply to the entry based posting. This posting does require the completion of a written exam. The posting can be accessed here: bit.ly/NRECCAppThe Northwest Regional Emergency Communications Center (NRECC) is the primary public safety dispatch center for the City of Dublin, City of Hilliard, City of Upper Arlington (police and fire), City of Worthington (police and fire), Washington Township, and Norwich Township. Located inside the Dublin Justice Center, NRECC was formed in October 2013 when Dublin began providing dispatching services for Norwich Township Fire and became the primary 9-1-1 answering point for all of Hilliard. Dispatching for Hilliard Police started in January of 2014. Upper Arlington fire joined in October 2017 and Upper Arlington Police in January 2018. Worthington police and fire joined in 2020. The nature of this work requires that candidates work irregular hours which include nights, weekends, and holidays. Assignment of shifts is based upon seniority.First Shift: 6:45 a.m. to 2:45 p.m.Second Shift: 2:45 p.m. to 10:45 p.m.Third Shift: 10:45 p.m. to 6:45 a.m.Primary Focus: This position communicates with safety, other City personnel, and partnering agencies that fall under the Northwest Regional Emergency Communications Center (NRECC). Work involves receiving, prioritizing, transmitting, and recording data, communications, resources, and requests for assistance. The incumbent must model the following established core values: Integrity, Respect, Communication, Teamwork, Accountability, Positive Attitude, Dedication to Service, Professionalism, and Commitment.Given the nature of this classification’s duties/responsibilities, it has been designated as Non-Exempt under the governing Fair Labor Standards Act regulations and, therefore, is entitled to formal overtime compensation and/or formal compensatory time.Supervisory Responsibilities: NoneImportant dates to be aware of: Application process: April 10 - May 3Panel Interviews: May 12 - 14Backgrounds checks: May 18 - June 5Final Chief Interviews: June 15 - 19Conditional Offers: June 22Projected start date: July 27All correspondence regarding the hire process, including the log-in information for the information session, will be sent to the email address submitted with the application. Therefore, it is imperative that your email address is correct with no errors.The City of Dublin offers advanced step placement for those with prior dispatching experience: 2026 Wage Structure: Step 1 - $63,267.06Step 2 - $66,825.83Step 3 - $70,384.62Step 4 - $73,943.37Step 5 - $77,897.55Step 6 - $81,851.75Working at the City of Dublin is more than just a job – Join the City of Dublin today! In addition to a competitive pay plan, the City offers a comprehensive benefits program for our permanent full-time employees that includes, but is not limited to, the following: Opportunity to earn premium-free medical, dental, and vision benefitsEmployer-provided contributions to Health Savings or Health Reimbursement Account ($1875/year for single coverage, $3750/year for family coverage)Healthy By Choice Wellness ProgramEmployer-provided Life InsuranceVacation, Sick, and Personal LeaveLongevity Pay after just four yearsTuition ReimbursementEmployee Assistance Program and Peer Support ProgramDublin Community Recreation Center Membership (Employee and their spouse)Deferred Compensation (optional retirement program)Ohio Public Employees Retirement (14% employer matching program)
<br><br>
EXAMPLE OF DUTIES
<br>Operate a multi-channel radio system to dispatch requests for assistance and resources for law enforcement, fire, medical, and other emergency requests. Coordinate backup support when needed. Operate a multi-line phone system to process incoming 9-1-1, text-to-9-1-1, TDD (Telecommunications Device for the Deaf), and non-emergency calls, record, and dispatch the appropriate resources to the emergency or concern. Operate a sophisticated workstation comprised of multiple monitors with various mapping, video feeds, computer-aided-dispatch (CAD), Emergency Medical Dispatch (EMD) guide cards, and various other computer-aided resources to collect, verify locations of emergencies, evaluate, process, prioritize, track units, and collate incident information with limited supervision. Utilize accepted techniques and protocols to obtain the necessary information to identify the specific type and priority level of emergency. Maintains communication with callers and responders during life-threatening emergencies or volatile situations by providing guidance and life-saving pre-arrival medical instructions. Performs queries and entries into the computerized state system, LEADS, and national system, NCIC, to assist in locating persons and property and ensuring officer safety. Utilization of the Dublin Emergency Warning Systems and Dublin Emergency Calling System to notify the public of emergencies such as severe weather, hazardous material incidents, and other public emergencies.Coordinate with other dispatch organizations to determine and communicate the status of resources for requests for assistance.Other duties as assigned.
<br><br>
SUPPLEMENTAL INFORMATION
<br><b>Composure:</b> Is cool under pressure, can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; is a settling influence in a crisis. Is professional even when frustrated.Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty. Can task switch based on priority. Patience: Tolerant of people and processes; listens and checks before acting; tries to understand the people and the data before making judgments and acting; sensitive to due process and proper pacing; follows established process.Problem-Solving: Uses logic and methods to solve, complex problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn’t stop at the first answers.Priority Setting: Spends his/her time and the time of others on what’s necessary; can quickly sense what will help or hinder accomplishing a goal; eliminates roadblocks; creates focus.Technical Learning: Picks up on technical things quickly; can learn new skills and knowledge; is good at learning new industry, company, product, or technical knowledge.Timely Decision Making: Makes decisions promptly, sometimes with incomplete information and under tight deadlines and pressure; able to make a quick decision. THE CITY OF DUBLIN IS AN EQUAL OPPORTUNITY EMPLOYER

Communications Technician/911 Dispatcher - Lateral April 2026

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