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customer relationship and communication manager Jobs in Doha

customer relationship and communication manager

communications manager

Hilton

<div>Marketing &amp; Communications Manager
A Marketing Manager, is responsible for the overall creative service, Public Relations/Ad, and web/E-marketing of our company. 
 
 
What will I be doing? 
As Manager of Marketing Communications, you will be responsible for performing the following tasks to the highest standards:<ul>
<li>Deliver creative service as requested by all departments, including sales, marketing, owner services and contracts, while staying aligned with the most updated brand guidelines and legal requirements</li>
<li>Plan and execute print/web/online collateral and marketing strategies</li>
<li>Communicate/negotiate with vendors</li>
<li>Create and execute a strategic and comprehensive advertising and public relations plan, including media planning as well as creative/visuals</li>
<li>Communicate with other managers/divisions to create and execute effective advertising and public relations plans</li>
<li>Plan and execute press releases, press conferences, press briefings, press tours, and overall press relations</li>
<li>Make the timeshare owners' newsletter (quarterly) as well as internal communications materials</li>
<li>Supervise a Marketing Communications coordinator</li></ul>
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
<ul><li>Hospitality - We're passionate about delivering exceptional guest experiences.</li>
<li>Integrity - We do the right thing, all the time.</li>
<li>Leadership - We're leaders in our industry and in our communities.</li>
<li>Teamwork - We're team players in everything we do.</li>
<li>Ownership - We're the owners of our actions and decisions.</li>
<li>Now - We operate with a sense of urgency and discipline</li>
</ul>In addition, we look for the demonstration of the following key attributes:
<ul><li>Quality</li>
<li>Productivity</li>
<li>Dependability</li>
<li>Customer Focus</li>
<li>Adaptability</li> 
</ul> 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Marketing & Communications Manager

North Oil Company Qatar

<div>
 Job description:
 
 
 Situation in Organisation
 
 N+1 Reporting to the Corporate Communications Manager
 
 
 N+2 Chief Administration &amp; Personnel Officer
 
 
 N+3 CEO
 
 Accountabilities
 
 The Head of Communications is accountable to develop and execute the company communications strategy and deliver the agreed Corporate Communications department objectives.
 
 
 This role will lead the Communications team and deputise for the Corporate Communications Manager when required.
 
 Job Dimensions
 
 The Head of Communications is responsible for shaping and driving the internal and external voice of NOC, building an engaging image of the organisation by developing a steady flow of strategic content; positioning leadership; an enhancing the organisational culture, whilst promoting the organisational values and its people. This role is primarily (90%) focused on internal audiences.
 
 
 The Head of Communications must maintain an effective level of literacy on business activities, midrange plans, its culture and the local energy sector.
 
 
 The role requires the candidate to develop a broad network at all levels of the organisation and the know-how to reach a range of audiences using strategic content and communication.
 
 Activities
 <ol>
 <li>
 Develop and provide strategic direction and leadership of the corporate communications strategy, processes and procedures in alignment with the company strategy and strategic priorities.
 </li>
 <li>
 Provide support, advice and guidance to leaders on the manner in which messages and key activities are communicated to ensure consistency and clarity.
 </li>
 <li>
 Develop a balanced mix of communication channels for communicating internally and externally, including the company intranet and website. Creating a strong flow of people-centred content to drive engagement and understanding amongst all audiences.
 </li>
 <li>
 Contribute to increasing employee engagement through comprehensive communications plans to underpin employee engagement activity.
 </li>
 <li>
 Evaluate the effectiveness of communication channels, content and processes to assess whether they are meeting the needs of the business, leadership and employees &ndash; acting on information to drive improvement.
 </li>
 <li>
 Drive leadership visibility and positively position all ManCom members within the company.
 </li>
 <li>
 Proactively develop and maintain a strong communications collaborative partnering model, ensuring detailed communication plans are in place for all internal partners and external activity.
 </li>
 <li>
 Effectively manage all incoming media enquiries and seek opportunities for proactive press releases and coverage.
 </li>
 <li>
 Manage a media monitoring process, keeping all executives informed of NOC and energy sector media coverage
 </li>
 <li>
 Play an instrumental role in the timely delivery of the company Annual and Sustainability reports.
 </li>
 <li>
 Maintain oversight and development of internal and external messaging and narrative to protect and enhance the NOC brand.
 </li>
 <li>
 Contribute engaging content to the social media calendar.
 </li>
 <li>
 Lead the communications team, ensuring high quality service provision through providing clear strategic direction and priorities.
 </li>
 <li>
 Manage, motivate, coach and develop the team to agreed individual objectives and develop a culture of continuous improvement. With a particular focus on developing and upskilling national team members.
 </li>
 <li>
 Work collaboratively with the Corporate Communication Manager to ensure the effective delivery of the Corporate Communications Strategy, alongside tactical day-to-day requirements.
 </li>
 <li>
 Expertly prepare for and manage communications risks and opportunities; being ready to respond quickly and confidently during times of crisis and emergency.
 </li>
 <li>
 Demonstrate leadership through personal high standards of quality and service, aligned to company values.
 </li>
 <li>
 Approve budget spend with a DOA of USD50k.
 </li>
 <li>
 Ensure a cost effective and sustainable approach in all activities.
 </li>
 <li>
 Methodical in approach, strong planning skills
 </li>
 <li>
 Establish strong interpersonal business relationships to facilitate work activities
 </li>
 <li>
 Highly responsive, proactive and ability to see the bigger picture impact
 </li>
 <li>
 Exceptional written, verbal and organisational skills.
 </li>
 <li>
 Ability to work well and calmly under pressure across all disciplines in a large and complex organisation.
 </li>
 </ol>
 Competencies Delegate Appropriately and Communicate Effectively Demonstrate Adaptability in Managing Complex Situations Demonstrate Learning Agility and Drive Innovation Develop Emotional Intelligence and Cultural Competence Develop Others and Institutionalise Knowledge Develop Talent for the Future NOC Sustainability Facilitate Collaboration and Sense of Community Improve Safety, Technical Proficiency and Results Lead By Example with NOC Values Set Purpose, Strategic Direction and Company Plan Strengthen Accountability and Continuous Improvement Think and Act in Stakeholder-Centric Ways Education
 
 Degree in B.A/B.S in Business Administration, Marketing, journalism and Communications or studying towards a Master&rsquo;s degree qualification in a similar discipline.
 
 Certification Experience
 <ol>
 <li>
 Over 10 years of experience in similar role, energy sector experience an advantage
 </li>
 <li>
 A respected leader, with experience building and inspiring teams, coaching and developing team members
 </li>
 <li>
 Experience building relationships with, advising and partnering with C-Suite executives
 </li>
 <li>
 Proven track record in Communications
 </li>
 <li>
 Experience in crisis communication
 </li>
 <li>
 Excellent verbal and written skills in English. Arabic would be advantageous.
 </li>
 <li>
 Self-motivated and committed to produce high quality work
 </li>
 <li>
 Ability to work in a diverse multicultural environment
 </li>
 </ol>
</div>

Head, Communication

Qatar National Bank

<div>Role Summary 
The incumbent is primarily responsible for managing all requests received by the Group Communications from different units, Subsidiaries and branches. These requests could be about Advertising, Branding and Merchandising, or Public Relations; where the incumbent will enable Campaign management services, and acts as the focal point internally between the MARCOM heads, Group Communication divisions and the rest of the Bank. The incumbent will also coordinate with all functions in the Group Communications Department when needed to ensure proper delivery of work to Business Units/ Customers within Qatar &amp; region assigned to them in alignment with MARCOM heads.
Role Description<ul><li> 
Act as a focal point between the Bank's and the Communications Department both locally and internationally.</li><li>
Communicate the customers' needs clearly to the Group Communications and present the Group's recommendations candidly to the customer.</li><li>
Represent the Customer at the Group Communications and the Group Communications at the Business Unit/ Customer.</li><li>
Attend meetings and list all needed requirements.</li><li>
Receive, process and manage all Communications related requests branding/re-branding, merchandising material, advertisement by the retail and corporate branches.</li><li>
Track progress of every request and communicate it to the Business Unit/ Customer when needed.</li><li>
Use consistent briefing documents, work logs and action points to facilitate communication amongst all internal relevant Group Communications' sections and external teams</li><li>
Develop a thorough knowledge of the Business Unit's business and all aspects of advertising, including creative, media, research and commercial production.</li><li>
Ensure that the final product is delivered, within budget and time to render through fostering productive communication between Customer and Group Communications staff, identifying common goals, and making those happen.</li></ul>
Qualifications<ul><li> 
University graduate with a degree in Business advertising or marketing or related discipline.</li><li>
Minimum of 6 years' experience in Account Management preferably with an advertising firm or a local/ Gulf bank.</li><li>
Good oral and written communication skills in English and Arabic (preferred).</li><li>
Demonstrated ability to motivate a team and thoroughly follow up on project plans and project implementations.</li><li>
Ability to follow through with initiatives.</li><li>
Planning, organizing ability.</li><li>
Ability to work with teams from diverse cultural backgrounds.</li></ul></div>

Manager, MARCOM

Mekdam Holding Group

We are hiring for Customer Relationship and Communication Manager in Qatar. Experience : 7+ yearsSector : Roads/Highway/Infrastructure backgroundEducation : DegreeLocation : local to dohaLooking for Bilingual &amp; English Job Description: <ul><li>Communications Lead with experience in the management and coordination of customer and stakeholder communications in the infrastructure development sector</li><li>Lead the Coordination and reporting from Client&rsquo;s Customer Relationship Management System {CRMS) based on a Microsoft dynamics platform. This will include monitoring of performance against defined SLA's and recommending actions for improvement</li><li>Management and coordination of external communications issued by the Project Affairs Directorate utilising multiple channels including social media platforms</li><li>Working in consultation with Client&rsquo; s public relations, ensure the coordination of media communications and briefings issued by the lA Directorate from time to time</li><li>Develop and manage the introduction of policies, processes and procedures to improve the quality of communications with customers, stakeholders, and government agencies</li><li>Provide advice and Programme Governance Teams on the quality and content of communications</li><li>Prepare and coordinate internal and external briefing material on the progress and status of Client&rsquo; s projects and programmes</li><li>Act as the lead for the preparation of the communications response to emergency incidents and customer complaints including the follow-up of all issues which Exceed the approved SLA times for response</li><li>Monitor reports and performance data on the quality of customer relationships on an ongoing basis and provide appropriate performance reports for review by the Senior Management team</li></ul>Job Type: Full-time

Customer Relationship and Communication Manager

Chesamel Group

<div>
 
 Marketing Communications &amp; Account Manager
 
 
 
 
 
 
 
 
 Chesamel Group - Qatar
 
 
 
 
 
 About Us
 
 
 
 Chesamel Group is a strategic consulting firm operating across UK, US, MENA, and APAC markets, delivering transformational strategies across four core pillars: Workforce Transformation, Digital Transformation, Marketing Services (through our in-house agency Modern), and Sustainable Transformation. We specialise in AI workforce augmentation, helping organisations unlock human potential through innovative Human + AI Agent models.
 
 
 
 The Role
 
 
 
 We're seeking a strategic and commercially-minded Marketing &amp; Account Manager to lead market development and client relationship management across our Qatar operations and broader GCC expansion. This is a dynamic role that bridges marketing strategy, account management, and business development&mdash;perfect for someone who thrives in building strategic partnerships and driving growth in high-value consulting markets.
 
 
 
 
 You'll be responsible for positioning Chesamel's distinctive consulting capabilities within Qatar's rapidly evolving business landscape, leveraging Vision 2030 initiatives and the region's digital transformation agenda. You'll combine account-based marketing strategies with hands-on relationship management, working closely with clients to understand their transformation challenges and mobilise our full range of consulting services.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 Marketing Communications &amp; Brand Positioning
 
 
 <ul>
 <li>
 
 Develop and execute comprehensive marketing communications strategies that position Chesamel's four transformation pillars and AI workforce augmentation capabilities to tier-one enterprises and government entities across the GCC
 
 </li>
 <li>
 
 Create and manage thought leadership initiatives, including original content, case studies, whitepapers, and articles that establish Chesamel as a trusted transformation advisor
 
 </li>
 <li>
 
 Lead brand messaging and positioning work, ensuring consistency across all marketing channels while tailoring narratives for different audience segments and industries
 
 </li>
 <li>
 
 Develop compelling go-to-market communications for new service offerings and consulting methodologies (including our Discovery Sprint and Human + AI Agent models)
 
 </li>
 <li>
 
 Manage the regional marketing calendar, campaigns, events, and sponsorships with strategic focus on key industry forums, summits, and networking opportunities
 
 </li>
 <li>
 
 Oversee digital marketing presence, including website, email campaigns, social media, and other channels to drive awareness and engagement
 
 </li>
 </ul>
 
 
 Account-Based Marketing &amp; Relationship Management
 
 
 <ul>
 <li>
 
 Execute Account-Based Marketing (ABM) campaigns targeting strategic accounts, combining targeted communications with account intelligence
 
 </li>
 <li>
 
 Serve as a key relationship contact for assigned strategic accounts, ensuring consistent engagement and understanding of client objectives
 
 </li>
 <li>
 
 Facilitate discovery conversations and workshops to understand client transformation needs and map opportunities across our consulting pillars
 
 </li>
 <li>
 
 Coordinate cross-pillar communications to support delivery teams and ensure seamless client experience
 
 </li>
 <li>
 
 Track account engagement, manage communication pipelines, and identify expansion opportunities within existing clients
 
 </li>
 </ul>
 
 
 Business Development Support
 
 
 <ul>
 <li>
 
 Support the sales process by preparing compelling proposals, presentations, and business cases that articulate clear ROI for our consulting interventions
 
 </li>
 <li>
 
 Collaborate with service delivery teams to gather client success stories, data, and insights for marketing use
 
 </li>
 <li>
 
 Develop and maintain a qualified opportunity pipeline with regular reporting and forecasting
 
 </li>
 <li>
 
 Contribute to pipeline development through targeted outreach and relationship building
 
 </li>
 </ul>
 
 
 
 
 About You
 
 
 
 Essential Experience
 
 
 <ul>
 <li>
 
 Minimum 5 years in B2B marketing, marketing communications, or integrated marketing roles (agency or in-house)
 
 </li>
 <li>
 
 Proven experience developing marketing communications strategies and executing campaigns for professional services, consulting, or technology companies
 
 </li>
 <li>
 
 Strong track record in thought leadership development, content marketing, and brand positioning
 
 </li>
 <li>
 
 Experience with Account-Based Marketing (ABM) strategy and execution
 
 </li>
 <li>
 
 Familiarity with business transformation, digital strategy, management consulting, or related service offerings
 
 </li>
 <li>
 
 Experience in GCC/MENA markets is a significant advantage; understanding of the regional business landscape is valuable
 
 </li>
 </ul>
 
 
 
 
 
 Key Competencies
 
 
 <ul>
 <li>
 
 Marketing communications expertise: skilled at creating compelling narratives, developing content strategies, and managing integrated marketing campaigns
 
 </li>
 <li>
 
 Strategic messaging and positioning: ability to translate complex consulting services and transformation concepts into clear, persuasive communications
 
 </li>
 <li>
 
 Content creation and storytelling: comfortable developing thought leadership, case studies, whitepapers, and tailored communications for different audiences
 
 </li>
 <li>
 
 Account-based marketing: experience designing and executing targeted ABM campaigns with measurable impact
 
 </li>
 <li>
 
 Relationship building and account management: natural communicator who thrives on developing long-term partnerships and understanding client needs
 
 </li>
 <li>
 
 Commercial acumen: comfortable discussing ROI, business cases, and supporting sales conversations
 
 </li>
 <li>
 
 Analytical mindset: comfortable working with data, marketing metrics, campaign performance, and impact measurement
 
 </li>
 <li>
 
 Cross-functional collaboration: experienced working alongside sales, delivery, and senior leadership to align messaging and support revenue goals
 
 </li>
 <li>
 
 Market intelligence: ability to monitor industry trends, competitor positioning, and emerging opportunities to inform strategy
 
 </li>
 </ul>
 
 
 
 ﻿
 
 
 
 
 
 Personal Qualities
 
 
 <ul>
 <li>
 
 Entrepreneurial spirit and comfort with ambiguity in a scaling business
 
 </li>
 <li>
 
 Intellectual curiosity about transformation, technology, and organisational change
 
 </li>
 <li>
 
 Strong written and verbal communication skills in English
 
 </li>
 <li>
 
 Fluency in Arabic (spoken and written) is highly desirable and a significant advantage
 
 </li>
 <li>
 
 Cultural awareness and ability to navigate GCC business environments effectively
 
 </li>
 </ul>
 
 
 
</div>

Markting Communications and Account Manager

Marriott International

<div>Additional Information 
Job Number25164017 
Job CategorySales &amp; Marketing 
LocationAl Messila a Luxury Collection Resort &amp; Spa Doha, Um Al Saneem Street, Doha, Qatar, Qatar 
ScheduleFull Time 
Located Remotely?N 
Position Type Management<div><div> 
JOB SUMMARY
The Director of Marketing Communications is responsible for the planning, direction, control, and coordination of all communication activities, with an emphasis on public relations. Promotes and maintains good communications in order to enhance the prestigious image of the hotel and by doing so contributes to the revenues of the hotel. 
CANDIDATE PROFILE
Education and Experience
Required:
<ul><li>High school diploma or GED; 4 years experience in the sales and marketing, guest services, front desk, or related professional area.</li></ul>
OR
<ul><li>2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing or related professional area.</li></ul> 
CORE WORK ACTIVITIES 
Managing Marketing Communications Activities
<ul><li>Develops an annual communications plan with specific goals and budgets as outlined in the hotel's marketing plan/communications manual. Prepares working plans to achieve goals and ensures the communications team is fully briefed on goals and progress.</li></ul>
<ul><li>Compares actual achievements against goals on a regular basis and takes corrective action.</li></ul>
<ul><li>Assists the DOM in the planning of all mailing activities, and oversees their execution.</li></ul>
<ul><li>Ensures that the corporate ID manual is kept up-to-date and implemented as appropriate.</li></ul>
<ul><li>Prepares on a timely basis the monthly sales &amp; marketing &ldquo;communications&rdquo; report.</li></ul>
<ul><li>Supervises and directs photography for advertising, collateral and public relations purposes in liaison with the DOM, the advertising agency and the field marketing department at corporate office.</li></ul>
<ul><li>Ensures the department has a comprehensive master slide/photo/CD library for all advertising, collateral and public relations activities, and regularly sends these to corporate office for the image library.</li></ul>
<ul><li>Supervises operations of the in-house art department.</li></ul>
<ul><li>Monitors activities of competitor hotels and trends within the industry.</li></ul> 
Managing Public Relations Activities
<ul><li>Acts as official spokesperson for the hotel when appropriate and responds to all media requests within 24 hours.</li></ul>
<ul><li>Compiles and maintains a comprehensive list of media contacts and manages them as per the media account management system. Delegates assigned accounts to communications staff as appropriate but takes full responsibility for the key media by maintaining and developing close relationships</li></ul>
<ul><li>Prepares press releases for appropriate targeted media, locally, regionally and internationally.</li></ul>
<ul><li>Works closely with the corporate and international press offices on developing story angles.</li></ul>
<ul><li>Plays a key role in community and government relations as well as VIP handling.</li></ul>
<ul><li>Secures opportunities, directs and attends hotel sponsored events, and develops targeted partner relationships.</li></ul>
<ul><li>Creates and organizes press promotional activities.</li></ul>
<ul><li>Participates in the press events/trips organized by the regional PR offices as required.</li></ul>
<ul><li>Conducts press blitzes when appropriate.</li></ul>
<ul><li>Ensures press kit information is comprehensive and kept up-to-date.</li></ul> 
Managing Advertising Activities
<ul><li>Works with the DOM and advertising agency on the rooms and food &amp; beverage tactical advertising campaigns' creative and media plans.</li></ul>
<ul><li>Maximizes advertising budget by ensuring that the hotel's creative message and media activities are consistent with the advertising of sister hotels and the company group advertising.</li></ul>
<ul><li>Ensures that the advertising creative is in synergy with the company, projecting a consistent and quality message.</li></ul>
<ul><li>Reviews the hotel's market segmentation and other appropriate marketing reports to ensure that the media scheduling matches those segments.</li></ul>
<ul><li>Monitors and maintains media schedules as well as prompt settlement of accounts.</li></ul> 
Managing Direct Marketing Activities
<ul><li>Takes an integrated approach to DM activities, ensuring a consistent and quality image is projected.</li></ul>
<ul><li>Assists the DOM in the planning, implementation and tracking of electronic marketing activities.</li></ul>
<ul><li>Maintains budget control.</li></ul> 
Manages Collateral
<ul><li>Coordinates and executes production of all printed materials, with assistance of advertising agencies, following the specifications stipulated in the corporate ID manual.</li></ul>
<ul><li>Ensures hotel information is updated regularly on the internet/intranet.</li></ul>
<ul><li>Supervises the production and quality of all displays and temporary signage in hotel public areas.</li></ul>
<ul><li>Supervises and budgets for quality gift items as appropriate. Ensures correct usage of hotel logo on gift items as stipulated in corporate ID manual.</li></ul>
<ul><li>Supervises the in-house graphic designer and/or print shop.</li></ul></div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
The Luxury Collection Hotels &amp; Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand &ndash; a collection of Europe's most celebrated and iconic properties &ndash; serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler. 
<div>
 
From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale &ndash; a portal to the destination&rsquo;s cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Director of Marketing & Communications

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25104688
 
 
 
 Job Category
 
 Sales &amp; Marketing
 
 
 
 Location
 
 Sheraton Grand Doha Resort &amp; Convention Hotel, Al Corniche Street, Doha, Qatar, Qatar,VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Management
 
 
 
 Job Summary
 
 
 
 The Director of Marketing Communications is responsible for the planning, direction, control, and coordination of all communication activities, with an emphasis on public relations. Promotes and maintains good communications in order to enhance the prestigious image of the hotel and by doing so contributes to the revenues of the hotel.
 
 
 
 CANDIDATE PROFILE
 
 
 
 
 Education And Experience
 
 
 
 
 Required:
 
 
 
 <ul>
 <li>
 High school diploma or GED; 4 years experience in the sales and marketing, guest services, front desk, or related professional area.
 
 
 </li>
 </ul>
 OR
 
 
 <ul>
 <li>
 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing or related professional area.
 
 
 </li>
 </ul>
 
 CORE WORK ACTIVITIES
 
 
 
 
 Managing Marketing Communications Activities
 
 
 
 <ul>
 <li>
 Develops an annual communications plan with specific goals and budgets as outlined in the hotel's marketing plan/communications manual. Prepares working plans to achieve goals and ensures the communications team is fully briefed on goals and progress.
 </li>
 <li>
 Compares actual achievements against goals on a regular basis and takes corrective action.
 </li>
 <li>
 Assists the DOM in the planning of all mailing activities, and oversees their execution.
 </li>
 <li>
 Ensures that the corporate ID manual is kept up-to-date and implemented as appropriate.
 </li>
 <li>
 Prepares on a timely basis the monthly sales &amp; marketing &ldquo;communications&rdquo; report.
 </li>
 <li>
 Supervises and directs photography for advertising, collateral and public relations purposes in liaison with the DOM, the advertising agency and the field marketing department at corporate office.
 </li>
 <li>
 Ensures the department has a comprehensive master slide/photo/CD library for all advertising, collateral and public relations activities, and regularly sends these to corporate office for the image library.
 </li>
 <li>
 Supervises operations of the in-house art department.
 </li>
 <li>
 Monitors activities of competitor hotels and trends within the industry.
 
 
 </li>
 </ul>
 
 Managing Public Relations Activities
 
 
 
 <ul>
 <li>
 Acts as official spokesperson for the hotel when appropriate and responds to all media requests within 24 hours.
 </li>
 <li>
 Compiles and maintains a comprehensive list of media contacts and manages them as per the media account management system. Delegates assigned accounts to communications staff as appropriate but takes full responsibility for the key media by maintaining and developing close relationships
 </li>
 <li>
 Prepares press releases for appropriate targeted media, locally, regionally and internationally.
 </li>
 <li>
 Works closely with the corporate and international press offices on developing story angles.
 </li>
 <li>
 Plays a key role in community and government relations as well as VIP handling.
 </li>
 <li>
 Secures opportunities, directs and attends hotel sponsored events, and develops targeted partner relationships.
 </li>
 <li>
 Creates and organizes press promotional activities.
 </li>
 <li>
 Participates in the press events/trips organized by the regional PR offices as required.
 </li>
 <li>
 Conducts press blitzes when appropriate.
 </li>
 <li>
 Ensures press kit information is comprehensive and kept up-to-date.
 
 
 </li>
 </ul>
 
 Managing Advertising Activities
 
 
 
 <ul>
 <li>
 Works with the DOM and advertising agency on the rooms and food &amp; beverage tactical advertising campaigns' creative and media plans.
 </li>
 <li>
 Maximizes advertising budget by ensuring that the hotel's creative message and media activities are consistent with the advertising of sister hotels and the company group advertising.
 </li>
 <li>
 Ensures that the advertising creative is in synergy with the company, projecting a consistent and quality message.
 </li>
 <li>
 Reviews the hotel's market segmentation and other appropriate marketing reports to ensure that the media scheduling matches those segments.
 </li>
 <li>
 Monitors and maintains media schedules as well as prompt settlement of accounts.
 
 
 </li>
 </ul>
 
 Managing Direct Marketing Activities
 
 
 
 <ul>
 <li>
 Takes an integrated approach to DM activities, ensuring a consistent and quality image is projected.
 </li>
 <li>
 Assists the DOM in the planning, implementation and tracking of electronic marketing activities.
 </li>
 <li>
 Maintains budget control.
 
 
 </li>
 </ul>
 
 Manages Collateral
 
 
 
 <ul>
 <li>
 Coordinates and executes production of all printed materials, with assistance of advertising agencies, following the specifications stipulated in the corporate ID manual.
 </li>
 <li>
 Ensures hotel information is updated regularly on the internet/intranet.
 </li>
 <li>
 Supervises the production and quality of all displays and temporary signage in hotel public areas.
 </li>
 <li>
 Supervises and budgets for quality gift items as appropriate. Ensures correct usage of hotel logo on gift items as stipulated in corporate ID manual.
 </li>
 <li>
 Supervises the in-house graphic designer and/or print shop.
 
 
 </li>
 </ul>
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 When you join the Sheraton family, you become a member of its global community. We&rsquo;ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you&rsquo;re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be &lsquo;The World&rsquo;s Gathering Place&rsquo;. In joining Sheraton Hotels &amp; Resorts, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

Director of Marketing

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