community care coordinator

US Department of Veterans Affairs

Registered Nurse- Community Care Coordinator

Registered Nurse _ Community Care Coordinator

National Youth Advocate Program

<div><div><div><b>We are looking for a full-time Care Coordinator to join our NYAP Baltimore-Chicago, IL office!
</b></div></div><p></p><div><div><b>Salary: </b>$48,500/yr.
</div></div><p></p><div><div><b>Hours:</b> <b>40 hours a week Monday-Friday with varying start/end times depending on client and caseload needs.<br>
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</div><div><div><b>Position Summary:</b></div></div><div><div>
The Care Coordinator works collaboratively with a multidisciplinary team in coordinating care for individuals served in the community to support independence.</div></div><p>
</p><div><div><b>Working At NYAP:</b></div></div><ul><li><div>
NYAP's commitment to doing what is <i>best</i> for children, youth and their families is a <b>core value</b> and one that we look for in our newest team members.</div></li><li><div>
Excellent<b> training and continuing education and development opportunities</b> offered on topics such as: PCIT, NMT, TF-CBT, BFST, CSAYC, TBRI, FFT and many, many more!</div></li><li><div><b>
Student Loan Repayment assistance</b>, up to $1,200 per year!</div></li><li><div>
Medical, Dental, and Vision insurance for you and your family!</div></li><li><div><b>
22 Days Off</b> Each Year!
</div></li><li><div><b>Plus 11</b> Paid Holidays Per Year!</div></li><li><div>
Competitive salaries and benefits including a 401(k)</div></li><li><div>
Tuition Assistance</div></li><li><div>
Work Anniversary Trips!</div></li><li><div>
Peace leave</div></li><li><div>
Parental leave</div></li><li><div>
Flexible schedule
</div></li><li><div>Mileage Reimbursement</div></li></ul><p>
</p><div><div><b>Responsibilities:</b></div></div><div><div>
The Care Coordinator will perform duties including, but not limited to:</div></div><ul><li><div>
Coordination of care with family, Primary Care Provider, and other community provider</div></li><li><div>
Assist clients in medical appointment coordination</div></li><li><div>
Coordinates with the NYAP Nurse and Psychiatrist virtual Telehealth appointments with client</div></li><li><div>
Assist client in Vocational and employment services.</div></li><li><div>
Assists client in medication refills and promotes medication compliance.
</div></li><li><div>Link clients to natural, social, community, and family supports.</div></li><li><div>
Works closely with all members of the treatment team to ensure client is receiving the recommended care on treatment plan.</div></li><li><div>
Actively and directly, engage with the client to meet service needs and goals/objectives of the treatment/service plan.</div></li><li><div>
Interact with the client to develop a trusting, supportive relationship while assisting the client in achieving identified goals.</div></li><li><div>
Advocate on behalf of individuals served</div></li><li><div>
Function fluently in usage of electronic health record system.</div></li><li><div>
Perform all duties in accordance with personnel policies and the program&rsquo;s fiscal guidelines</div></li><li><div>
Document all contact with clients and collaterals, and complete case activities</div></li><li><div>
Establish connections for families with necessary resources, and use listening, interviewing, and problem-solving techniques</div></li><li><div>
Work collaboratively with members of the team to ensure effective coordination of care.
</div></li><li><div>Perform all duties in accordance with personnel policies and the program&rsquo;s fiscal guidelines</div></li><li><div>
Other tasks assigned by the supervisor</div></li></ul><p>
</p><p></p><div><div><b>Minimum Qualifications:</b></div></div><ul><li><div>
Bachelor&rsquo;s degree in social work or a related Human Services field</div></li><li><div>
Two years of professional experience working in community-based services, providing care coordination.</div></li><li><div>
Knowledge of mental illness is preferred.</div></li><li><div>
Equipment Proficient use of desktop and laptop computers, smart phones and tablets, printers, fax machines, and photocopiers, as well as software including word processing, spreadsheet, and database programs.</div></li><li><div>
Reliable car and unrestricted driver's license with insurance $100,000/300,000 liability coverage</div></li></ul><p>
</p><div><div><b>Other Skills:</b></div></div><ul><li><div>
Excellent customer service and communication skills</div></li><li><div>
Works well independently and as a team member</div></li><li><div>
Multi-task efficiently and be flexible in all situations</div></li></ul><p>
</p><div><div><b>Driving and Vehicle Requirements:</b></div></div><ul><li><div>
Valid driver&rsquo;s license</div></li><li><div>
Reliable personal transportation</div></li><li><div>
Good driving record</div></li><li><div>
Minimum automobile insurance coverage of $100,00/$300,000 bodily injury liability</div></li></ul><p>
</p><div><div>If this describes YOU, please apply today!</div></div><div><div>
www.nyap.org/employment</div></div><p>
</p><div><div>Benefits listed are for eligible employees as outlined by our benefit policy.</div></div><p>
</p><div><div>The person in this position needs to follow a team concept and support both agency goals and co-workers. Employees must be able to effectively work with and be respectful and sensitive to persons from various cultures, socioeconomic, ethnic, religious, and racial backgrounds.</div></div><p>
</p><div><div><i>An Equal Opportunity Employer, including disability/veterans</i></div></div><p>
</p><div><div>National Youth Advocate Program has been serving communities and clients since 1978 and we continue to grow each year. Our growth allows us to expand and develop new and innovative programs to meet the ever-changing needs of those we serve. We offer unique and personalized services for families and individuals in four areas: Prevention/Intervention, Positive Youth Development, Out-of-Home-Placement and Reunification/Permanency.</div></div><div><div>
If YOU can envision it; WE can DO it! The possibilities are endless!</div></div><div><div>
We know you are compassionate and dedicated to serving your clients and communities and NYAP is dedicated to providing support to those who join our team! We look for individuals that are ready to make a direct impact and are excited to be an instrument in supporting the needs of our children, youth and families.</div></div></div>

Care Coordinator

Riverside Community Care

<div><div><b>Riverside Community Care</b></div><br>
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<div><b>Love what you do!</b></div><br>
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<p>
 <b>We have an exciting opportunity for you to join Riverside Community Care as a Shared Living Coordinator for the South Shore Area!</b></p><br>
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The Shared Living Coordinator ensures the delivery of high quality, compassionate, and cost-effective services of our Shared Living Program. The coordinator is responsible for leading and directing Shared Living Providers to provide a high quality of life for individuals living in Shared Living homes.</p>
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This position is based in Norwood but does require some travelling in the south shore area.</p><br>
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Schedule:</b> Mon-Fri 9am-5pm (40 hours)</p>
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Pay Rate: $25.15/hourly</p><br>
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<p><b>
Why You'll Love Riverside</b><br>
We make a true difference in people&rsquo;s lives through rewarding work. Most of our jobs come with great benefits &ndash; including healthcare, numerous professional development opportunities, and generous time off - all in a respectful and inclusive environment, perhaps why Riverside was named a Boston Globe Top Workplace and a best-in-state employer by Forbes.<br>
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<p></p><p><b>Benefits include:</b></p>
<ul>
<li>Comprehensive, high-quality health, dental, and vision insurance options</li>
<li>Flexible Spending Accounts &ndash; both medical and dependent care</li>
<li>Eleven paid holidays</li>
<li>Separate accruals for vacation (increases with tenure), personal, and sick time</li>
<li>Tax-deferred 403(b) retirement savings plan</li>
<li>Employee Assistance Plan / Travel Assistance Plan</li>
<li>Employee bonus for referrals resulting in hiring</li>
<li>Discounts to movie theaters, sporting, and entertainment events</li>
<li>Employee YMCA discount: 10% off a YMCA monthly membership and 50% off the joiner&rsquo;s fee</li></ul><br>
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Learn more about our benefits and culture:</b></p>
<p>
Our Benefits</p>
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Our Culture</p>
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Hear what employees think about working for Riverside!</p><br>
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Required Skills<br>
<ul><li>Excellent written and verbal communication skills (in the English language) required</li>
<li>Demonstrated ability to organize, delegate, and motivate others as well as to promote cohesiveness in a team required</li>
<li>Must have valid driver's license and regular access to available, dependable transportation required</li></ul><br>
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Required Experience<br>
<ul><li>Bachelor's Degree in related field preferred; High School Diploma or equivalent required</li>
<li>Three years related experience required</li></ul><br>
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<p>
Riverside Community Care is dedicated to the goal of building a culturally diverse and inclusive organization committed to working in a multicultural environment and strongly encourages applications from minorities. We provide equal opportunity for all persons seeking employment without regard to race, age, color, religion, gender, marital status, sexual orientation, military status, national origin, disability, or any other characteristic as established by law.</p></div><p></p>

Shared Living Coordinator (Case Manager)

Humana

<div><h1 class="jobSectionHeader"><b>Become a part of our caring community and help us put health first</b><br>
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Humana is seeking a Case Manager/Community Resource Coordinator (CRC), to join the Inclusa team to serve members in the Wisconsin Family Care (FC) program. In this role, you will be responsible for partnering with your fellow colleagues to provide top quality care to our members. They are looking to you in providing assistance when it comes to living their daily lives. The CRC provides comprehensive social service care management for frail elders and adults with intellectual, developmental or physical disabilities who qualify for Wisconsin&rsquo;s FC program.<p></p><p>
Key responsibilities:</p><ul><li>
Learn what is important to the member and support them in achieving it.</li><li>
Partner with a Health and Wellness Coordinator (RN) and collaborate on an ongoing basis regarding the member and their plan.</li><li>
Perform face-to-face social-related assessments for members upon enrollment and at least every 6 months thereafter in the member's setting.</li><li>
Coordinate, perform, and track quarterly face-to-face visits and monthly phone contacts.</li><li>
Participate in the development and ongoing review and coordination of the member's plan of care.</li><li>
Take the lead in areas related to social, community integration, employment, housing, and non-health related issues.</li><li>
Educate on and promote prevention/wellness and mitigate risk when assessed.</li><li>
Document activity and complete paperwork as required.</li><li>
Traveling will be required and eligible for mileage reimbursement.</li></ul><h1 class="jobSectionHeader"><br>
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Use your skills to make an impact</b><br>
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</b></h1><p><b>Required Qualifications</b></p><ul><li>
Four-year bachelor&rsquo;s degree in the Human Services or related field with one (1) year of experience working with at least one of the Family Care target populations <b>OR</b> a four-year bachelor&rsquo;s degree in any other field with three (3) years&rsquo; related experience working with at least one of the Family Care target populations.</li></ul><p></p><p>
***The Family Care target group population is defined as: frail elders and adults with intellectual, developmental, or physical disabilities***</p><p></p><p><b>
Preferred Qualifications</b></p><ul><li>
Certification in social work</li></ul><p></p><p><b>
Additional Information
</b></p><ul><li><b>Workstyle: </b>This is a field position where employees perform their core duties at non-company locations, such as providing services at business partner facilities or prospects' and members' homes.</li><li><b>
Work Location: </b>Jefferson County WI</li><li><b>
Travel: </b>up to 40% throughout Jefferson County, WI</li><li><b>
Typical Work Days/Hours: </b>Monday &ndash; Friday, 8:00 am &ndash; 4:30 pm CST</li></ul><p></p><p>
Limited Geography Remote - This is a remote position but located within a specific geography.</p><p></p><p><b>
WAH Internet Statement</b></p><p>
To ensure Home or Hybrid Home/Office employees&rsquo; ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:</p><ul><li>
At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested.</li><li>
Satellite, cellular and microwave connection can be used only if approved by leadership.</li><li>
Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.</li><li>
Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.</li><li>
Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.</li></ul><p></p><p><b>
Driving</b></p><p>
This role is part of Humana's driver safety program and therefore requires an individual to have a valid state driver's license and proof of personal vehicle liability insurance with at least 100/300/100 limits.</p><p></p><p><b>
TB</b></p><p>
This role is considered patient facing and is part of Humana&rsquo;s Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB.</p><p></p><p><b>
Benefits</b></p><p>
Humana offers a variety of benefits to promote the best health and well-being of our employees and their families. We design competitive and flexible packages to give our employees a sense of financial security&mdash;both today and in the future, including:</p><ul><li>
Health benefits effective day 1</li><li>
Paid time off, holidays, volunteer time and jury duty pay</li><li>
Recognition pay</li><li>
401(k) retirement savings plan with employer match</li><li>
Tuition assistance</li><li>
Scholarships for eligible dependents</li><li>
Parental and caregiver leave</li><li>
Employee charity matching program</li><li>
Network Resource Groups (NRGs)</li><li>
Career development opportunities</li></ul><p></p><p><b>
HireVue</b></p><p>
As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.</p><p></p><p><b>
SSN Alert</b></p><p>
Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions on how to add the information into your official application on Humana&rsquo;s secure website.</p><p></p>
Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.<p></p><p><b>
Scheduled Weekly Hours</b></p><p></p>
40<p></p><p><b>
Pay Range</b></p>
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.<br>
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$53,700 - $72,600 per year<p></p><p><b><br>
Description of Benefits</b></p>
Humana, Inc. and its affiliated subsidiaries (collectively, &ldquo;Humana&rdquo;) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.<p></p><h1 class="jobSectionHeader"><b><br>
About us</b><br>
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About Inclusa: Inclusa manages the provision of a person-centered and community-focused approach to long-term care services and support to Family Care members across the state of Wisconsin. As a values-based organization devoted to building vibrant and inclusive communities, Inclusa deploys a unique approach to managed care with a trademarked model of support named Commonunity&reg; which focuses on the belief in everyone, and from that belief, the common good for all is achieved. In 2022, Inclusa was acquired by Humana. This partnership will allow us to create a model of care that provides industry-leading support for members across the health care continuum.<p></p>
About Humana: Humana Inc. (NYSE: HUM) is committed to putting health first &ndash; for our teammates, our customers, and our company. Through our Humana insurance services, and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health &ndash; delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.<p><br>
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<b>Equal Opportunity Employer</b></p><p></p><p>
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.</p></div>

Case Manager- Fort Atkinson

Medical Support Assistant (Advanced)

Customer Value Partners (CVP)

<div>Overview:
<p>
CVP seeks Medical Support Assistants to join our team in support of Community Care scheduling operations for the Veterans Health Administration (VHA) VISN 20, serving Veterans across Alaska, Washington, Oregon, and Idaho. This full-time role is primarily remote but may call for on-site training and support as needed. The working hours are Monday &ndash; Friday, 8:00 AM &ndash; 4:30 PM (8-hour shifts) local time of the medical center to which you are assigned, excluding federal holidays.</p><p>
As an Medical Support Assistant, you will coordinate care between VA and community providers, schedule appointments, and ensure Veterans receive timely and appropriate care.</p>
Responsibilities:
<ul><li>Perform the full range of receptionist and administrative duties, including customer service, maintaining appointment schedules for one or more clinics or units, operating office machines, storing and distributing materials, delivering messages, and adhering to business standards and operating procedures within each respective clinic or ward.</li><li>
Process Community Care consults from intake through closure, including outreach to Veterans and community providers, scheduling appointments, and escalating issues per VHA Directives and Standard Operating Procedures.</li><li>
Complete accurate scheduling using the Electronic Waiting List and VA scheduling systems, ensuring all appointments are made with the patient's input either in person or by phone, and attempting to avoid patients having to make multiple trips to the medical center whenever possible.</li><li>
Complete scheduling actions within the Timeliness Standard: scheduling shall be completed within 7 calendar days from the File Entry Date of the consult or after consult/task assignment.</li><li>
Conduct a daily review of active and pending consults, Electronic Wait List, Recall list, and Audio Care communications for accuracy and disposition.</li><li>
Notify the VA Shift Supervisor when clinic access is less than desirable or when an individual patient cannot be scheduled within mandated clinic timeframes.</li><li>
Assist with clinic access contingency plans by adjusting appointment times, locations, or dates and shifting patients to other healthcare providers as conflicts with staffing and coverage occur.</li><li>
Ensure patient safety standards are met by using the correct Veterans Affairs identification of all patients, using two forms of identification including name and full Social Security Number.</li><li>
Use each interaction with the patient to validate and update demographic information, either in person during check-in or over the phone, to decrease the incidence of returned mail due to incorrect addresses and inability to contact patients due to incorrect phone numbers.</li><li>
Explain the VA's mandate to collect insurance information to Veterans, their families, and other eligible patients; collect, scan, and update health insurance information to support the revenue process by identifying patients with third-party insurance.</li>
Ensure that all necessary health and administrative information is integrated into the Computerized Patient Record System (CPRS) or Electronic Health Record Modernization (EHRM) system correctly, maintaining a documentation and data integrity accuracy standard of<li> 98%.</li><li>
Screen and receive phone calls in a courteous and timely manner; determine the nature of the request and provide the information desired using privacy protocols and established clinic processes. Return voicemails within 24 hours and respond to urgent instant messages within 5 minutes.</li><li>
Interact with patients, visitors, staff, family members, and others in a courteous, helpful, and cooperative manner, demonstrating respect and cooperation at all times.</li><li>
Demonstrate the VA's core values of Integrity, Commitment, Advocacy, Respect, and Excellence (ICARE) in all customer interactions.</li><li>
Listen to concerns of customers and resolve complaints and concerns effectively and promptly, with initiation within 24 hours and resolution within 48&ndash;72 hours.</li><li>
Maintain privacy and confidentiality for patients, families, medical records, and electronic information by following all applicable policies, procedures, and federal regulations on confidentiality of information, including HIPAA.</li><li>
Safeguard medical records by ensuring computer screens are inaccessible to unauthorized individuals and that all Privacy Act material is secured; utilize appropriate guidelines and channels of communication when releasing confidential information.</li>
Meet daily productivity targets of 37 touches per day and 10 resolutions per day and maintain Key Performance Indicators (KPIs) including appointment accuracy 95% and patient satisfaction<li> 85%.</li><li>
Participate in mandatory team meetings including daily huddles and Performance Improvement (PI) calls.</li><li>
Complete all required VA onboarding, HIPAA, Privacy, Confidentiality, Information Security, and cybersecurity training prior to beginning performance.</li><li>
Comply with all applicable federal, state, and local laws, VHA policies, and place-of-performance procedures, including records management obligations under the Federal Records Act and NARA regulations.</li></ul>
Qualifications:
<ul><li>Ability to successfully undergo a Government-sponsored background investigation (US Citizenship required).</li><li>
High School Diploma or General Equivalency Diploma (GED).</li><li>
English language proficiency.</li><li><div>
A minimum of one year of specialized experience in an advanced or complex clinical setting utilizing numerous advanced patient care systems, scheduling appointments across multiple clinics and coordination of services among a diverse team of medical providers and clinics to include outside agencies.</div></li><li>
Advanced knowledge of medical terminology.</li><li><div>
Advanced knowledge of the technical health care processes, policy and procedures related to coordination of care.</div></li><li>
Ability to type 50 wpm.</li><li>
Strong customer service standards, basic computer skills, and telephone etiquette.</li><li>
Strong written and verbal communication skills with the ability to interact professionally with Veterans, families, and interdisciplinary care team members.</li><li>
Ability to maintain a high degree of tact and diplomacy when dealing with Veterans who have multiple health problems or who may be frustrated with the administrative process.</li><li>
Ability to work independently in a remote environment while meeting productivity standards and maintaining accountability for work outputs.</li><li>
Must be available for possible onsite training as directed by the Government.</li><li>
Experience with VA scheduling systems, including CPRS, EHRM, and the Electronic Waiting List, is strongly preferred.</li><li>
Prior VA or federal healthcare administrative experience is preferred.</li></ul><div></div><div><b><br>
Pay: </b>$22.69/hour</div><div><i>
This pay is for candidates located in Spoken County, Stevens and Walla Walla County.</i></div><div></div><div><b><br>
Location</b></div><ul><li>
Remote</li></ul><div></div><div><b><br>
About CVP</b></div><div></div><div><br>
CVP is an award-winning healthcare and next-gen technology and consulting services firm solving critical problems for healthcare, national security, and public sector clients. We help organizations achieve lasting transformation.</div><div></div><div><br>
CVP is an Equal Opportunity Employer dedicated to actively recruiting individuals and providing advancement opportunities based on merit and legitimate job qualifications. We ensure that all associates receive equal opportunities based on their personal qualifications and job requirements. CVP strictly prohibits any form of discrimination or harassment.</div><div></div><div><br>
At CVP, we cultivate a work environment that encourages fairness, teamwork, and respect among all associated. We are committed to maintaining a workplace where everyone can grow both personally and professionally.</div></div><div></div>

Medical Support Assistant (Medical Receptionist)

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