community manager

Ansonia Property Management, LLC

Senior Community Manager &ndash; The DuncanWe&rsquo;re looking for an experienced Senior Community Manager to lead The Duncan, a beautiful Class A community in Chicago&rsquo;s West Loop.This is a great opportunity for someone who enjoys leading a team, creating a polished resident experience, and taking ownership of a high-performing property. We&rsquo;re looking for a manager who is professional, approachable, organized, and confident &mdash; someone who can build strong relationships with residents and team members while keeping operations running smoothly.In this role, you&rsquo;ll oversee:<ul><li>Day-to-day property operations</li><li>Leasing performance, renewals, and resident retention</li><li>Resident relations and overall resident experience</li><li>Financial performance, reporting, budgets, and delinquency</li><li>Vendor coordination and maintenance follow-up</li><li>Property presentation and Class A community standards</li><li>Leadership and support of the on-site team, including the Assistant Manager, Leasing Manager, janitorial team, and maintenance team</li></ul>The ideal candidate will have:<ul><li>Experience managing a luxury, Class A, or high-end residential property</li><li>Strong leadership, communication, and problem-solving skills</li><li>A polished, customer-service-focused approach</li><li>The ability to be professional, approachable, and firm when needed</li><li>Experience with leasing performance, renewals, budgets, reporting, and resident concerns</li><li>Yardi experience preferred</li></ul>The Duncan does include an affordable housing component, but ARO or voucher experience is not required. Experience with ARO, project-based vouchers, or similar programs is a plus.An Illinois Leasing License is preferred, but not required at the time of hire. If needed, the license must be obtained within 60 days of hire and will be company-paid.If you&rsquo;re a strong property management leader who takes pride in the resident experience, team culture, and property performance, we&rsquo;d love to connect.Ansonia Property Management is an equal opportunity employer. We welcome applicants of all backgrounds and do not discriminate based on race, gender, age, religion, national origin, disability, veteran status, sexual orientation, or gender identity.Job Type: Full-timePay: $85,000.00 - $92,000.00 per yearBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

Community Manager

WGP Property Management LLC

<div>Job Description - Community Manager (Manufactured Homes)

Location: Asheville, NC

Job Type: Full-Time

About Us:

At WGP Property Management, a Three Pillar Company, we&rsquo;re passionate about creating communities people are proud to call home. From great manufactured housing neighborhoods to welcoming RV parks and apartment communities, we make sure every resident feels valued and cared for.

Headquartered in Spring, Texas, we proudly manage 80 communities across 14 states, representing more than 7,400 homes &mdash; and growing!

At WGP Property Management, we live by our VALUES: Take action. Be thoughtful and thorough. Obligation to speak up. Strive to be better. One team. These values shape how we work, lead, and collaborate, driving our decisions, teamwork, and commitment to excellence. Our MISSION is clear and meaningful: To provide safe, reliable housing for our residents and safe, reliable returns for our investors. Guided by this mission and our core values, we work together to create communities where people feel at home and proud to belong.

Position Overview:

As a Community Manager, you&rsquo;ll play a key role in shaping the resident experience ensuring each community is safe, well-maintained, and welcoming. If you&rsquo;re motivated by connection, leadership, and making a difference where people live, this could be the perfect opportunity for you. As Community Manager, you&rsquo;ll take ownership of your community&rsquo;s overall success. You&rsquo;ll be the primary point of contact for residents, vendors, and team members ensuring the communities runs smoothly, looks great, and feels like home. There are 2 communities that you will be overseeing.

Key Responsibilities:

Duties may include all duties reasonably associated with managing a manufactured housing community, including, but not limited to:

Your role focuses on four (4) key performance indicators (KPIs) that drive success:
<ul>
<li>Ensure Safety and Compliance &ndash; Maintain a safe, compliant, and well-organized community for residents and staff.</li>
<li>Maximize Profit and Home Sales &ndash; Oversee financial performance, manage budgets responsibly, and support home sales and occupancy goals.</li>
<li>Foster Resident Satisfaction &ndash; Build strong relationships, handle resident concerns with care, and create an environment where people are proud to live.</li>
<li>Enhance Community Appearance &ndash; Take pride in the community&rsquo;s presentation, ensuring it remains clean, attractive, and well-maintained.</li>
</ul>
Ensure Safety and Compliance
<ul>
<li>Maintain a safe, compliant environment for residents and team members.</li>
<li>Understand and follow Federal Fair Housing laws and OSHA safety standards.</li>
<li>Accurately record work hours and ensure all activities align with company policies.</li>
</ul>
Maximize Profit and Home Sales
<ul>
<li>Oversee all community revenue, including rent collection, home sales, and utility billing.</li>
<li>Market available homes and lots through effective advertising and outreach.</li>
<li>Manage the application process&mdash;issuing, reviewing, and approving applications in line with company and Fair Housing guidelines.</li>
<li>Welcome new residents and ensure they understand community rules and expectations.</li>
<li>Collect and deposit rents, and follow up on late payments with professionalism and persistence, keeping detailed notes in Rent Manager.</li>
<li>Read and record utility meters monthly (as applicable).</li>
<li>Identify and grow additional revenue streams, such as parking, storage units, and other community amenities.</li>
<li>Track homes for sale by owners within the community per WGP Property Management procedures.</li>
<li>Manage spending responsibly&mdash;think like an owner by evaluating every purchase: Do we need it? Can we buy smarter or spend less?</li>
<li>Obtain at least three bids for any job over $1,500 and regularly look for ways to reduce recurring costs without sacrificing quality.</li>
</ul>
Manage resident relations
<ul>
<li>Build strong relationships with residents by promoting a positive, respectful community atmosphere.</li>
<li>Plan and coordinate community events such as BBQs, clean-up days, and other engagement activities.</li>
<li>Write and distribute community newsletters to keep residents informed.</li>
<li>Enforce rules fairly and consistently to maintain a safe, pleasant environment.</li>
</ul>
Optimize Physical Assets
<ul>
<li>Take ownership of your community&rsquo;s appearance &mdash; its reputation starts with how it looks.</li>
<li>Supervise landscaping, maintenance, and contractors to ensure high standards of upkeep.</li>
<li>Lead by example: if something is dirty, clean it; if it&rsquo;s broken, fix it; if it&rsquo;s messy, tidy it up.</li>
<li>Ensure all work is completed safely and that proper protective equipment is used.</li>
</ul>
What We&rsquo;re Looking For:

Success in this role comes down to five key mindsets:
<div>
<ul><li>Own the Job &ndash; Take initiative, stay accountable, and follow through.</li></ul>
<ul><li>
Be Humble &ndash; No task is too small or beneath you; lead by example.</li></ul>
<ul><li>
Think and Act Like a Business Owner &ndash; Protect revenue, control costs, and make smart decisions.</li></ul>
<ul><li>
Serve Your Customers &ndash; Treat residents with respect and care while enforcing rules fairly.</li></ul>
<ul><li>
Show Pride Through Appearance &ndash; Keep your community clean, orderly, and welcoming at all times.</li></ul>
</div>
Your performance will be evaluated on how well you demonstrate these mindsets in your daily work.

Qualifications:
<ul>
<li>Prior experience in property management, hospitality, customer service, or related fields preferred</li>
<li>Strong communication and leadership skills with the ability to foster positive resident and team relationships</li>
<li>Excellent problem-solving and organizational skills with attention to detail</li>
<li>Basic understanding of budgeting, financial management, and cost control</li>
<li>Familiarity with Fair Housing laws and general property management practices (training provided if needed)</li>
<li>Proficiency in computer software and comfort learning new systems (Rent Manager experience a plus)</li>
<li>Self-motivated, proactive, and capable of working independently while managing multiple priorities</li>
<li>Demonstrated commitment to professionalism, integrity, and creating positive community experiences</li>
</ul>
Requirements
<ul>
<li>Ability to use company-provided computers, property management software, and related technology tools</li>
<li>Valid driver&rsquo;s license with a clean driving record and ability to safely operate a vehicle</li>
<li>Reliable personal transportation with the ability to respond quickly to community needs or emergencies</li>
<li>Physically able to navigate throughout the community on paved and unpaved roads</li>
<li>Able to access various areas of the property, including the sides and rear of homes, to read utility meters</li>
<li>Comfortable walking the community multiple times per week to perform inspections and ensure property standards</li>
<li>Capable of performing light physical tasks such as painting, cleaning, and basic upkeep when needed</li>
<li>Willingness to complete random drug testing as required, in compliance with all applicable Local, State, and Federal regulations</li>
<li>Employment is contingent upon the successful completion of any lawfully permitted background check conducted after a conditional job offer, consistent with Local, State, Federal, and other applicable laws</li>
<li>Must meet company standards for reliability and trust appropriate for a position of responsibility within a residential community.</li>
</ul>
WGP Property Management is proud to be an Equal Opportunity Employer. We do not discriminate based on age, color, sex, disability, national origin, race, religion, veteran status, or any other protected characteristic, and we fully comply with all Local, State, and Federal employment laws, including &ldquo;ban the box&rdquo; and fair hiring requirements.

Benefits:

At WGP Property Management, we believe in taking care of our team just as we care for our communities. When you join us, you&rsquo;ll enjoy:
<ul>
<li>A positive, team-oriented work environment that reflects our Company Values</li>
<li>Opportunities for career growth and advancement within the organization</li>
<li>Paid holidays, paid time off (PTO), and paid sick leave to support work-life balance</li>
<li>Comprehensive health insurance options, including medical, dental, vision</li>
<li>Voluntary benefits available, including life insurance, Short-Term Disability (STD), Long-Term Disability (LTD), Legal Care Plan, Flexible Spending Account (FSA)</li>
<li>401(k) plan with company match to help you plan for the future</li></ul></div>

South Oxford Management

<div>Who We Are
 
South Oxford Management (SOM) is a leading full-service property management company with a presence in Texas, Georgia, Virginia, New Jersey, Florida, and Connecticut. We are committed to delivering exceptional experiences for both our residents and team members. Our owners and leadership team bring extensive industry experience, ensuring that quality and excellence are woven into every facet of our operations&mdash;from asset management to leasing. We are passionate about creating positive experiences and believe in putting people first. When you become a part of South Oxford Management, you join a supportive team that values learning, encourages idea sharing, and actively engages in team building and community service activities.
How You Will Contribute
The Community Manager is the powerhouse that drives the community. They manage and coordinate people, activities, and available resources to provide a seamless community to residents, future residents, visitors, and team members. The Community Manager is responsible for all aspects of the community's operation and performance.
Things You Will Do
Leadership
<ul><li>Hire, train, and supervise all team members through a positive mentoring approach</li>
<li>Empower team members by setting high goals to challenge your team, while also holding yourself accountable for their success</li>
<li>Assist in the hiring process by vetting candidates to select viable candidates</li>
<li>Provide comprehensive feedback to all team members, document, and facilitate disciplinary procedures as necessary</li>
<li>Work closely with the Maintenance Supervisor to monitor and schedule make-readies and other maintenance activities like capital projects progress, and preventive maintenance programs</li>
<li>Oversee day-to-day business operations of the community</li>
<li>Drive occupancy and NOI through strategic marketing and leasing</li>
<li>Manage resident relations, conflict resolution, and retention efforts</li>
<li>Lead a high-performing team to achieve occupancy, rent growth, and customer service goals</li>
<li>Interface with leadership on occupancy data and service KPIs</li>
<li>Prepare operating budgets and maintain vendor relationships</li>
</ul>
Financials
<ul><li>Prepare and execute a community budget</li>
<li>Prepare weekly and monthly reports</li>
<li>Ensure that rent is collected and posted in a timely manner, and bank deposits are made immediately</li>
<li>Maintain open communication with vendors and contractors concerning work scheduling, billing, vendor relations, and certificates of insurance</li>
<li>Submit invoices for payment promptly</li>
<li>Suggest rental rate recommendations to the Regional Manager</li>
<li>Have a strong working knowledge of the market and comps</li>
<li>Report liability and community incidents to the required distribution group</li>
<li>Meet financial targets by setting rents, collecting revenue, and managing expenses effectively.</li>
<li>Ensure compliance with Fair Housing, OSHA, and company policies.</li>
</ul>
Leasing
<ul><li>Oversee the screening process and vetting of applicants for creditworthiness</li>
<li>Assume responsibility for the office and model apartments opening on schedule and in excellent condition</li>
<li>Provide outstanding customer service to residents and future residents</li>
<li>Take pride in the apartment community; visually inspect and address areas of concern, keep the community clean, and report service needs to maintenance team members</li>
<li>Maintain an organized environment even during busy times</li>
</ul>
Customer Service
<ul><li>Build relationships with residents through courteous and timely responses to needs and concerns</li>
<li>Think safety first and ensure that unsafe conditions are corrected promptly</li>
<li>Visually inspect/prepare the entire property (office, models, compactor, vacant areas, curb appeal, and amenity areas) daily for cleanliness.</li>
<li>Inspect and touch up model and vacant units. Responsible for maintaining the work area and office cleanliness</li>
<li>Perform additional duties as assigned by the district or regional manager</li>
</ul>
Things You Need
<ul><li>High School diploma or equivalent; bachelor&rsquo;s degree preferred</li>
<li>Three or more years of experience in property management, with at least one year as a Community Manager</li>
<li>Willing to work a flexible schedule, including weekends and holidays</li>
<li>A sharp, professional appearance</li>
<li>Must be able to walk the property, which includes climbing stairs</li>
<li>Must be able to bend, stoop, squat, kneel, climb stairs, push, pull, reach, and carry supplies</li>
<li>Stand for extended periods of time</li>
<li>May be required to lift up to 25 pounds without assistance</li>
</ul>
Skills:
<ul><li>Dynamic team leadership and communication abilities</li>
<li>Working Knowledge of Fair Housing Laws</li>
<li>Working knowledge of Affordable Housing programs</li>
<li>Proficiency in Microsoft Office (Word, Excel, and Outlook)</li>
<li>Able to multitask and meet deadlines in a timely manner</li>
<li>Knowledge of Yardi or other industry software preferred</li>
</ul>
What We Will Provide You
South Oxford Management LLC provides a range of insurance options and benefits for our full-time team members. Including:
<ul><li>Medical/Rx</li>
<li>Dental</li>
<li>Vision</li>
<li>Employer Paid Life/AD&amp;D</li>
<li>Voluntary Life/AD&amp;D</li>
<li>Short-Term Disability</li>
<li>Long-Term Disability</li>
<li>Employee Assistance Program</li>
<li>Accident Plan</li>
<li>Hospital Indemnity Plan</li>
<li>Critical Illness Plan</li>
<li>Legal/ID Theft Protection</li>
<li>Pet Insurance</li>
<li>401(k) Retirement w/ Match + Immediate Vesting</li>
<li>Paid Holidays and Time Off (3+ weeks)</li>
<li>Rent Discount (30%)</li>
<li>Tuition Reimbursement ($2,000/year)</li>
<li>Paid Parental Leave (4 weeks)</li>
<li>Employee Referral Bonus</li>
<li>Employee Rewards and Recognition</li>
</ul>
You&rsquo;re exceptional. Let us make you feel it. Join our team.
South Oxford Management LLC is proud to be an Equal Opportunity Employer EOE/M/F/D/V/SO. South Oxford utilizes E-Verify, a web-based system that enables enrolled employers to verify the eligibility of their employees to work in the United States through the U.S. Department of Homeland Security and the Social Security Administration, subject to state law.
South Oxford Management LLC is committed to providing a workplace that is free from the use, sale, possession, or distribution of illegal drugs and alcohol, as well as free from the abusive use of legal drugs or alcohol. All job applicants are required to take and successfully complete a drug and/or alcohol test before they will be permitted to begin employment. Applicants who refuse to take a test or do not cooperate with the test representatives will not be permitted to begin employment. If a test yields a positive result for drugs or alcohol, the Company may withdraw the offer of employment to an applicant, provided this is permitted by state law.</div>

Asset Living

<div>COMPANY OVERVIEW
Asset Living is a third-party management firm and a proven partner in fostering thriving communities nationwide. Founded in 1986, Asset Living has decades of experience delivering exceptional value to our partners. Since the beginning, our undeniable passion has driven our organic growth from a small property management firm to one of the most trusted allies in real estate. Asset Living's growing portfolio includes a multitude of properties across the country that span the multifamily, single-family home rentals, affordable housing, build-to-rent, active adult, and student housing divisions. 
 
Asset Living is a fast-growing company made up of talented individuals from diverse backgrounds that differentiate us and help us drive innovation and results for our clients and communities across the US. At Asset Living, we wholeheartedly believe 'Together We Lead, Together We Succeed&rsquo;. We empower each other to lead by example, collaborate, and evolve &ndash; inspired by our belief that we can continually improve as individuals and as an organization. Together, we create an environment where every voice is heard, every idea is valued, and every individual experiences opportunities to grow as our company grows. When you join Asset Living, you become part of a dynamic team that thrives on unity, unique talents, and a universal culture of winning. 
 
Recognized as one of the nation's Best and Brightest Places to Work and ranked in the NMHC top 50 professionals, join Asset Living because of its reputation as the most trusted partner in real estate, workplace culture, and growth opportunities. Asset Living is a member of The Institute of Real Estate Management (IREM) and is recognized as an Accredited Management Organization (AMO). Together, we lead the way, and together, we achieve excellence in all that we do. Join a workplace where success is a collective journey and leadership is a shared responsibility. 
COMMUNITY MANAGER
The Community Manager is responsible for overseeing the entire operations of a housing community under the supervision of the Regional Manager. As a Community Manager, you will manage all phases of the operations, including personnel, leasing, maintenance, financial, administration &amp; risk management. As an on-site leader, you will supervise all aspects of the property and staff to ensure compliance with Asset&rsquo;s policies and procedures, safety and fair housing guidelines, and liability concerns. 
Essential Duties &amp; Responsibilities<ul><li>
Personnel Management</li><li>
Regular/daily onsite attendance is required</li><li>
Use consistent techniques &amp; company directives to screen, hire, train, coach, and develop on-site staff</li><li>
Ensure the effectiveness of staff through ongoing training, coaching, counseling, and guidance in compliance with Asset training benchmarks.</li><li>
Complete weekly/daily office &amp; maintenance staff schedules and assignments</li><li>
Deal effectively and consistently with performance problems; document adequately, communicate with direct supervisor and HR, and terminate appropriately when necessary.</li><li>
Promote harmony and quality job performance of staff through support and effective leadership</li><li>
Ensure staff compliance and consistency with Company policies and procedures</li><li>
Financial Management</li><li>
Achieve the highest possible net operating income through the implementation of effective cost control and revenue &amp; leasing improvement; identify trends and recommend strategies and adjustments</li><li>
Develop yearly operating budgets/forecasts</li><li>
Monitor the timely receipt and reconciliation of deposits, rent collections, and charges to ensure they are submitted on a timely basis.</li><li>
Monitor the timely receipt, reconciliation, and coding of all vendor invoices</li><li>
Ensure property closeout is completed on time and ownership financial reports are accurate</li><li>
Strategic Leasing Management</li><li>
Develop yearly marketing plan and utilize marketing strategies &amp; systems</li><li>
Ensure staff leasing techniques are effective in obtaining closure, follow-up procedures met, signing/documentation of leases, and reporting systems are accurate and up to date.</li><li>
Deal with resident complaints, concerns, and requests to ensure resident satisfaction</li><li>
Develop and implement resident retention programs (i.e., resident functions, special promotions, monthly newsletter, etc.)
</li><li>Effectively show, lease, and move in prospective residents</li><li>
Administrative &amp; Maintenance Management</li><li>
Ensure all administrative &amp; leasing reporting is accurate, complete, and submitted on a timely basis</li><li>
Will head emergency team for the property; ensure proper response and handling of all property emergencies with staff, residents, buildings, etc., within company guidelines to minimize liability.</li><li>
Manage excellent customer service and monitor service request turnaround and responsiveness of maintenance staff.</li><li>
Maintain property appearance and ensure repairs are noted and completed on a timely basis (this requires regular property inspections and tours)</li><li>
Plan for and utilize property resources, equipment, and supplies economically (i.e., obtaining bids/pricing from vendors, suppliers, and contractors, dealing with inadequate service, etc.)</li><li>
Give direction to and monitor maintenance, construction, and rehabilitation activities to ensure quality and expediency (i.e., &ldquo;walk&rdquo; units to ensure make-ready and work orders are completed)</li></ul> 
Education/experience<ul><li>
High School Diploma or Equivalent; Bachelor&rsquo;s degree preferred or four year&rsquo;s experience in the housing industry; or one to two years related experience and/or training; or equivalent combination of education and experience.</li><li>
Certified Apartment Manager (CAM) or Accredited Resident Manager (ARM) preferred.</li><li>
Ability to understand and perform all on-site software functions; basic computer skills required.</li><li>
Must have basic knowledge of Fair Housing Laws and OSHA requirements.</li></ul> 
Physical requirements<ul><li>
While performing the duties of this job, the employee is regularly required to communicate with others to exchange information, repeat motions that may include wrists, hands, and/or fingers, assess the accuracy, neatness, and thoroughness of the work assigned, and be able to work overtime, weekends, and night hours (emergencies).</li><li>
The employee is frequently required to remain in a stationary position, often standing or sitting for prolonged periods, move about to accomplish tasks, or move from one worksite to another</li><li>
The employee is occasionally required to ascend/descend ladders, stairs, scaffolding, ramps, step stools, and the like, move self into different positions to accomplish tasks in various environments, including tight and confined spaces, work in an overhead position and reach, adjust or move objects of up to 25 lbs. in all directions, lift and place objects up to 25 lbs., operate machinery or power tools, operate motor vehicles and/or golf carts, identify and inspect objects, work in extremely low or high temperatures, work in outdoor environments such as precipitation and wind, work in small and/or enclosed spaces, traverse flat and non-flat terrain, be exposed to hazardous chemicals.</li></ul> 
License/equipment<ul><li>
Must have reliable transportation due to the emergency on-call requirement.</li></ul> 
At Asset Living, a variety of factors are considered in making compensation decisions, including, but not limited to: skill set, background and training, certifications, etc. When selecting the top candidate to hire for a position, the offer we extend is dependent on the facts associated with each specific individual&rsquo;s relevant experience for the role. Our employment offer is accompanied by additional compensation associated with our comprehensive total rewards package, which includes benefits (medical, dental, vision, life, accidental, and disability insurance), 401K with employer matching, and commission and performance bonuses, when applicable. Full-time employees also receive paid sick days and company holidays. 
Salary Range: $55000.00 per year to $60000.00 per year 
 
This job description should not be considered all-inclusive. It is merely a guide of expected duties. The employee understands that the job description is neither complete nor permanent and may be modified at any time. At the request of their supervisor, an employee may be asked to perform additional duties or take on additional responsibilities without notice. This is a safety-sensitive position and may be subject to additional compliance requirements.</div>

<div>COMPANY OVERVIEW
Asset Living is a third-party management firm and a proven partner in fostering thriving communities nationwide. Founded in 1986, Asset Living has decades of experience delivering exceptional value to our partners. Since the beginning, our undeniable passion has driven our organic growth from a small property management firm to one of the most trusted allies in real estate. Asset Living's growing portfolio includes a multitude of properties across the country that span the multifamily, single-family home rentals, affordable housing, build-to-rent, active adult, and student housing divisions. 
 
Asset Living is a fast-growing company made up of talented individuals from diverse backgrounds that differentiate us and help us drive innovation and results for our clients and communities across the US. At Asset Living, we wholeheartedly believe 'Together We Lead, Together We Succeed&rsquo;. We empower each other to lead by example, collaborate, and evolve &ndash; inspired by our belief that we can continually improve as individuals and as an organization. Together, we create an environment where every voice is heard, every idea is valued, and every individual experiences opportunities to grow as our company grows. When you join Asset Living, you become part of a dynamic team that thrives on unity, unique talents, and a universal culture of winning. 
 
Recognized as one of the nation's Best and Brightest Places to Work and ranked in the NMHC top 50 professionals, join Asset Living because of its reputation as the most trusted partner in real estate, workplace culture, and growth opportunities. Asset Living is a member of The Institute of Real Estate Management (IREM) and is recognized as an Accredited Management Organization (AMO). Together, we lead the way, and together, we achieve excellence in all that we do. Join a workplace where success is a collective journey and leadership is a shared responsibility. 
COMMUNITY MANAGER
The Community Manager is responsible for overseeing the entire operations of a housing community under the supervision of the Regional Manager. As a Community Manager, you will manage all phases of the operations, including personnel, leasing, maintenance, financial, administration &amp; risk management. As an on-site leader, you will supervise all aspects of the property and staff to ensure compliance with Asset&rsquo;s policies and procedures, safety and fair housing guidelines, and liability concerns. 
Essential Duties &amp; Responsibilities<ul><li>
Personnel Management</li><li>
Regular/daily onsite attendance is required</li><li>
Use consistent techniques &amp; company directives to screen, hire, train, coach, and develop on-site staff</li><li>
Ensure the effectiveness of staff through ongoing training, coaching, counseling, and guidance in compliance with Asset training benchmarks.</li><li>
Complete weekly/daily office &amp; maintenance staff schedules and assignments</li><li>
Deal effectively and consistently with performance problems; document adequately, communicate with direct supervisor and HR, and terminate appropriately when necessary.</li><li>
Promote harmony and quality job performance of staff through support and effective leadership</li><li>
Ensure staff compliance and consistency with Company policies and procedures</li><li>
Financial Management</li><li>
Achieve the highest possible net operating income through the implementation of effective cost control and revenue &amp; leasing improvement; identify trends and recommend strategies and adjustments</li><li>
Develop yearly operating budgets/forecasts</li><li>
Monitor the timely receipt and reconciliation of deposits, rent collections, and charges to ensure they are submitted on a timely basis.</li><li>
Monitor the timely receipt, reconciliation, and coding of all vendor invoices</li><li>
Ensure property closeout is completed on time and ownership financial reports are accurate</li><li>
Strategic Leasing Management</li><li>
Develop yearly marketing plan and utilize marketing strategies &amp; systems</li><li>
Ensure staff leasing techniques are effective in obtaining closure, follow-up procedures met, signing/documentation of leases, and reporting systems are accurate and up to date.</li><li>
Deal with resident complaints, concerns, and requests to ensure resident satisfaction</li><li>
Develop and implement resident retention programs (i.e., resident functions, special promotions, monthly newsletter, etc.)
</li><li>Effectively show, lease, and move in prospective residents</li><li>
Administrative &amp; Maintenance Management</li><li>
Ensure all administrative &amp; leasing reporting is accurate, complete, and submitted on a timely basis</li><li>
Will head emergency team for the property; ensure proper response and handling of all property emergencies with staff, residents, buildings, etc., within company guidelines to minimize liability.</li><li>
Manage excellent customer service and monitor service request turnaround and responsiveness of maintenance staff.</li><li>
Maintain property appearance and ensure repairs are noted and completed on a timely basis (this requires regular property inspections and tours)</li><li>
Plan for and utilize property resources, equipment, and supplies economically (i.e., obtaining bids/pricing from vendors, suppliers, and contractors, dealing with inadequate service, etc.)</li><li>
Give direction to and monitor maintenance, construction, and rehabilitation activities to ensure quality and expediency (i.e., &ldquo;walk&rdquo; units to ensure make-ready and work orders are completed)</li></ul> 
Education/experience<ul><li>
High School Diploma or Equivalent; Bachelor&rsquo;s degree preferred or four year&rsquo;s experience in the housing industry; or one to two years related experience and/or training; or equivalent combination of education and experience.</li><li>
Certified Apartment Manager (CAM) or Accredited Resident Manager (ARM) preferred.</li><li>
Ability to understand and perform all on-site software functions; basic computer skills required.</li><li>
Must have basic knowledge of Fair Housing Laws and OSHA requirements.</li></ul> 
Physical requirements<ul><li>
While performing the duties of this job, the employee is regularly required to communicate with others to exchange information, repeat motions that may include wrists, hands, and/or fingers, assess the accuracy, neatness, and thoroughness of the work assigned, and be able to work overtime, weekends, and night hours (emergencies).</li><li>
The employee is frequently required to remain in a stationary position, often standing or sitting for prolonged periods, move about to accomplish tasks, or move from one worksite to another</li><li>
The employee is occasionally required to ascend/descend ladders, stairs, scaffolding, ramps, step stools, and the like, move self into different positions to accomplish tasks in various environments, including tight and confined spaces, work in an overhead position and reach, adjust or move objects of up to 25 lbs. in all directions, lift and place objects up to 25 lbs., operate machinery or power tools, operate motor vehicles and/or golf carts, identify and inspect objects, work in extremely low or high temperatures, work in outdoor environments such as precipitation and wind, work in small and/or enclosed spaces, traverse flat and non-flat terrain, be exposed to hazardous chemicals.</li></ul> 
License/equipment<ul><li>
Must have reliable transportation due to the emergency on-call requirement.</li></ul> 
At Asset Living, a variety of factors are considered in making compensation decisions, including, but not limited to: skill set, background and training, certifications, etc. When selecting the top candidate to hire for a position, the offer we extend is dependent on the facts associated with each specific individual&rsquo;s relevant experience for the role. Our employment offer is accompanied by additional compensation associated with our comprehensive total rewards package, which includes benefits (medical, dental, vision, life, accidental, and disability insurance), 401K with employer matching, and commission and performance bonuses, when applicable. Full-time employees also receive paid sick days and company holidays. 
Salary Range: $24 per hour to $25 per hour 
 
This job description should not be considered all-inclusive. It is merely a guide of expected duties. The employee understands that the job description is neither complete nor permanent and may be modified at any time. At the request of their supervisor, an employee may be asked to perform additional duties or take on additional responsibilities without notice. This is a safety-sensitive position and may be subject to additional compliance requirements.</div>

Freeman Webb Company

<div>Description:

Reports To
Regional Property Manager
Summary
Responsible for the day-to-day operations of an individual community or group of communities in the same geographic area. Build a strong team(s) with common goals and objectives. Manages residential real estate properties for clients by performing the following duties personally or through subordinate supervisors/employees. Duties include: participation and oversight of: budgeting, workplace safety, financial reporting and tracking, marketing, operations, human resource administration and a property&rsquo;s overall performance as a real estate asset.
Essential Duties and Responsibilities
Include the following. Other duties may be assigned.
Operations:<ul><li>
Inspect (personally) each building at least once each week. Maintain daily records of inspections, and provide follow-up supervision to ensure corrective action is taken as needed. Inspection areas include, but are not limited to, all buildings, grounds, and other common and public areas to insure that employees are performing their assigned duties.</li><li>
Continuously be aware of safety practices and procedures. Ensure that the Community Safety Program is effective and proactive.</li><li>
Conduct and have recorded monthly Safety Meetings with all staff members.</li><li>
Coordinate with the Regional Property Manager on all housing violations, any special resident arrangements or potential problems.</li><li>
Ensure that Freeman Webb Company, Realtors policy regarding Fair Housing is understood and followed by all employees and contractors and that necessary Fair Housing notices are posted as required by local, state and federal regulations.</li><li>
Follow emergency procedures as outlined in Freeman Webb Company, Realtors manuals and policy guidelines. Notify next level of management and proper authorities immediately of emergencies (e.g. fire).</li><li>
Inspect vacated apartments and decide the extent of turnover repairs/redecorating that will be required. (Inspections may only be delegated with the written approval of the Regional Property Manager).</li><li>
Inspect and approve vacant apartments that are ready for move in.</li><li>
Monitor stock levels and project supplies and replacement items required for property operations and building maintenance in coordination with the maintenance superintendent.</li><li>
Monitor work of contractors and report findings/concerns to the Regional Property Manager.</li><li>
Assure that lease or rental agreements are being properly completed and renewed.</li><li>
Assure that all offices are kept clean and neat.</li><li>
Assure that equipment is kept in proper working condition and repairs are made as necessary. Replace equipment as necessary as coordinated and approved with the Regional Property Manager.</li><li>
Keep common areas (e.g. halls, stairways, community room, grounds, play grounds, etc.) clean and in good repair. Repair unsafe items immediately, or mark so as to ensure no person is injured by the item.</li><li>
Assure that policy and procedure changes are communicated to the employees who need to know or as directed by the Regional Property Manager.</li><li>
Report within 24 hours claims concerning property or liability insurance to the insurance coordinator at the Main Office and the Senior Vice President of Property Management with a copy to your Regional Property Manager.</li><li>
Assure that procedure manuals and instructional type memoranda are kept orderly and readily available to staff members.</li><li>
Assists with eviction of residents in compliance with court order and directions from the company attorney and Regional Property Manager.</li></ul>
Human Resources:<ul><li>
Hire, train, and equip the best employees in the industry.</li><li>
Supervise all on-site personnel (either directly or indirectly.)</li><li>
Provide staff with leadership and supervision which motivates employees to effectively perform.</li><li>
Constantly coach and mentor employees on individual and community goals.</li><li>
Provide new employees with a thorough introduction of the community and Freeman Webb Company, Realtors so that they understand what is expected of them, the importance of their contribution to the community, how they fit into the team, and the importance of working safely.</li><li>
Ensure employees receive on the job training and other training opportunities.</li><li>
Review employee performance and schedule training programs as needed.</li><li>
Make recommendations for the advancement and promotion of above average employees.</li><li>
Make recommendations for the termination of non-qualified employees in coordination with the Regional Property Manager and the Director of Human Resources.</li><li>
Ensure employees understand the content and follow Freeman Webb Company, Realtors Employee Handbook.</li><li>
Report all on the job employee injuries to the HR department at the Main Office the same day that they occur.</li><li>
Assure that employee bulletin board(s) are orderly and up-to-date and all necessary federal and state posters and Freeman Webb Company, Realtors notices are posted for employee information.</li></ul>
Marketing:<ul><li>
Oversee the daily marketing/sales/customer service effort to ensure maximum potential is reached.</li><li>
Have proper &ldquo;tools&rdquo; available for the marketing effort (floor plans, area information, transportation schedules, etc.)</li><li>
Keep vacant units clean and in market ready condition at all times.</li><li>
Supervise all outreach programs.</li><li>
Review first impression items monthly, e.g., entrance signs, office, professional attire, and model appearance to ensure a positive impression.</li><li>
Review shopping reports with Leasing Consultants and provide guidance on how to improve.</li><li>
Review monthly sales reports with the Regional Property Manager and recommend adjustments as needed.</li><li>
Ensure that all residents receive a resident referral reminder bimonthly.</li><li>
Participate in the development of the advertising plan for the community.</li><li>
Review and analyze market survey information and make pricing recommendations.</li></ul>
Resident Relations:<ul><li>
Insure active resident relations programs are in place.</li><li>
Aggressively pursue resident retention.</li><li>
Ensure staff is providing superior customer service to all residents.</li><li>
Supervise resident services.</li><li>
Ensure that someone on the management team meets all new residents prior to, or at, occupancy.</li><li>
Interview those residents who present challenges/problems that the Assistant Property Manager or other staff employees cannot resolve and attempt to resolve them and/or make recommendations to the Regional Property Manager on how the matter can best be resolved.</li><li>
Assure prompt and positive action on all resident complaints.</li><li>
Continually stress customer service and courtesy by all staff members in their contact with residents and prospective residents.</li><li>
Assure proper dress neatness and personal cleanliness by the entire staff is maintained at all times, (e.g. uniforms for grounds/maintenance, proper business/career apparel for administrative employees).</li><li>
Follow-up with residents after maintenance has been performed through phone calls, personal notes, etc.</li><li>
Communicate with your residents about community news. Note: newsletters and all nonstandard letters to resident are to be approved by the Regional Property Manager.</li></ul>
Accounting Procedures:<ul><li>
Insure that purchases are made in accordance with current Freeman Webb Company, Realtors policy. Assure that vendors are approved and that procedures are followed.</li><li>
Assure that all parts, equipment and supplies purchased are delivered and that any outside service work is performed satisfactorily before processing the invoice for payment.</li><li>
Assure that there is a daily bank deposit of all checks and money orders received.</li><li>
Assure that petty cash is secured and properly accounted for.</li><li>
Become thoroughly familiar with all accounting procedures.</li></ul>
Supervisory Responsibilities:
May manage several subordinate supervisors who supervise the community&rsquo;s employees. Is responsible for the overall direction, coordination, and evaluation of these supervisors. May also directly supervise non-supervisory employees.
Carries out supervisory responsibilities in accordance with Freeman Webb Company, Realtors and any policies and applicable laws. Responsibilities include, but are not limited to, interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; coaching, rewarding and disciplining employees; addressing complaints and resolving problems and issues.
Requirements:

Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
Associate&rsquo;s degree (A.A.) or equivalent from two-year college or technical school; or two to three years related experience and/or training; or equivalent combination of education and experience.
Certificates, Licenses, Registrations
IREM certification highly desirable.
Technical Knowledge
Familiar with federal, state, and jurisdictional laws and regulations concerning multi-family housing, Fair Housing, and employee safety.
Language Skills
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Mathematical Skills
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
Reasoning Ability
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk, and sit. The employee is often required to climb or balance. The employee must regularly lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is often exposed to outside weather conditions. The noise level in the work environment is usually moderate.
At Freeman Webb, we're not just offering a job, but a fulfilling career in property management. We believe in the power of teamwork and prioritize a supportive work environment where collaboration thrives. Our brand value, &quot;Support Each Other, Above all We're a Team,&quot; sets the tone for how we operate. We are committed to working together, empowering one another, and fostering an atmosphere where everyone's opinion and feedback are valued.
In addition to a fulfilling work culture, we provide our employees with competitive benefits, including a 401K plan, paid time off, and other valuable perks. We understand the importance of work-life balance and strive to create an environment where our employees can thrive both personally and professionally.
When you join Freeman Webb, you become part of a family. We believe in promoting from within and nurturing the growth of our teams. Professional development and consistent training are at the core of our approach, ensuring that our employees have the tools and knowledge to excel in their roles. We celebrate our collective achievements and recognize the contribution of our diverse teams, which has earned us the honor of being named a Top Workplace in multiple cities year after year.
If you are seeking a career that offers growth, a supportive team environment, and the opportunity to make a difference, join us at Freeman Webb Company. Together, we inspire each other to take ownership of our actions and create a positive impact. Apply today and embark on a rewarding journey with us.</div>

CRM Residential

<div>Description:

The Community Manager is responsible for all phases of the operation of the property. Including, but not limited to achieving the highest possible net operating income through the implementation of effective cost control and revenue improvement programs, the general administration and maintenance of the physical property, the supervision and direction of all personnel, and the financial operation of the property within approved budgetary guidelines.
I. FINANCIAL OPERATIONS AND REPORTING
A. Responsible for the management of the day-to-day operations of the property to meet cash flow objectives.<ul><li>
Maximize gross potential rent and minimize vacancy. This includes establishing rent concessions, lease parameters and commission schedules to meet the goals of the property owners.</li><li>
Collect rent, adhering to company guidelines applicable to monthly income requirements including, but not limited to:</li><li>
Daily bank deposits (as needed)</li><li>
Input accounts receivable (rent checks) into OneSite daily.</li><li>
Rent increases</li><li>
Miscellaneous income accounts</li><li>
Collection accounts and bad debt write-offs</li><li>
Actively pursue delinquent accounts and proceed with eviction proceedings as appropriate and according to company guidelines. It is imperative that the Community Manager be versed and comply with local laws and mandates regarding such actions.</li><li>
Accurately maintain necessary records of all financial transactions of the property, using the OneSite computerized system and manual systems. Responsible for the validation of all input including prospect, traffic, applications, leases, move-outs, deposits, accounts payable and closing reports. Ensure that the bookkeeping records remain updated and accurate at all times, including:</li></ul>
a) production and submission of required accounting items and reports
b) adherence to updated data
c) use of correct account codes and numbers<ul><li>
Oversee the accounting system &ldquo;closing&rdquo; each month, producing, analyzing, and submitting the applicable month-end reports. Accurately prepare and convey all operational and financial data to the Regional Manager in a timely manner with the assistance of the other members of the staff.</li><li>
Prepare the property&rsquo;s annual budget and business plan according to the guidelines set forth by the Regional Manager.</li><li>
Comply with any income-restricted or affordable income program that exists or may exist at the property. This will require reading any applicable regulatory agreements and ongoing compliance with regard to the reporting process.</li><li>
Responsible for any and all expenses incurred by the property. Monitor costs and schedule work within the established budget guidelines, notifying the Regional Manager of possible variations or budgetary recommendations. This will require:</li></ul>
a) Reviewing invoices for accuracy, and resolving any discrepancies or errors.
b) Appropriately coding accounts payable items as outlined by the accounting department.
c) Explore cost reduction opportunities as appropriate and implement as approved. Analysis should include both long and short-term benefits. Any modification with an expenditure required or policy alteration requires approval from the Regional Manager.
d) Approve all budgeted property expenditures. All purchases should be processed by Purchase Order.
e) Be responsible for and maintain the site petty cash account. A petty cash reimbursement request should be submitted when the funds are depleted to approximately $20.00, but no less than once per month.
This account should be used for purchases when a check is not appropriate.<ul><li>
Initiating the process and issuance of Security Deposit Refund checks to vacate residents within the laws and guidelines that govern your area. Using good judgment, aggressively pursue recovery of turnover costs.</li></ul>
II. MARKETING/LEASING
A. It is the responsibility of the Community Manager to orchestrate an organized, precise operational program for the property, including site files and records, tenant relations and office management.<ul><li>
Lease or supervise leasing of apartments by showing the models and/or available units and aggressively sell the products and services of the property to which you are assigned. Develop, refine and effectively implement excellent telephone and personal sales skills.</li><li>
Review and approve all rental applications adhering to the restrictions as set forth in the Rental Criteria Sheet, with the utmost attention given to the Company&rsquo;s nondiscrimination policy.</li><li>
Train, motivate and supervise on-site employees in all leasing paperwork and techniques.</li><li>
Be creative and innovative with regard to the marketing strategies to increase property traffic levels, maintain closing ratios, and exceed budgeted occupancy percentages. Review all marketing materials and ads including, but not limited to, brochures, newspaper advertising, social programs, move-in incentive programs and concessions.</li><li>
Make every effort to work with or participate in local or neighborhood business associations or groups. Work with neighborhood businesses to establish a referral program as appropriate.</li><li>
It is the responsibility of the Community Manager to keep abreast of any policy or law changes, which may occur in the area. It is the policy of this company to comply with any and all local and federal requirements with regard to the operation and maintenance of a resident housing project.</li></ul>
III. MAINTENANCE
A. Responsible for the ongoing physical upkeep and repair of the project. Maintain the property to the highest industry standards with regard to cleanliness and curb appeal. Continually inspect the property (weekly and/or daily) to discern areas for concern, both from the liability and aesthetic aspects. Ensure that residents are provided with a clean, safe, well-maintained community.<ul><li>
Supervise and direct the maintenance staff in both the ongoing and preventative maintenance programs with regard to the buildings, grounds, unit interiors and common areas.</li><li>
Ensure that turnover units are prepared within 3-5 days after vacating, at standards at or above those in the area.</li></ul>
Train or provide for ongoing training for all maintenance personnel with regard to safety, industry updates and equipment or product services.<ul><li>
Supervise all outside vendors and subcontractors, including the acquisition of appropriate insurance or liability documentation. Any bids or contract work must be approved through the Regional Manager and require purchase order approval.</li><li>
Comply with all legal requirements with regard to safety. This includes compliance with the ongoing safety program, meetings, training, repairs, and documentation.</li><li>
Monitor maintenance requests, ensuring that all are addressed on a &ldquo;on-call&rdquo; basis, within 24 hours. The resident is to be notified if there will be a delay in the repair due to a part replacement, etc.</li><li>
Adhere to all maintenance and purchasing directives as per memorandums or updates including, but not limited to:</li><li>
Purchase order procedure</li><li>
Stock and inventory control systems</li><li>
Maintenance work orders and requests</li><li>
Safety and loss prevention</li><li>
Expenditure control systems and policies</li><li>
Special or one-time maintenance items</li><li>
Continually evaluate ways to improve services and facilities from the standpoint of quality, efficiency and economy including utilities, contracts for trash removal, air conditioning, pest control, grounds maintenance, etc.</li></ul>
IV. PERSONNEL
A. Community Manager is responsible for the hiring, training and ongoing supervision of the entire project staff. The Community Manager may delegate some duties to as appropriate, but the ultimate responsibility for the employee and his/her work performance is the Community Manager.<ul><li>
Enforce fair, nondiscriminatory policies and procedures with regard to the training and ongoing employment of the staff members at the property.</li><li>
Provide proper employee orientation and training in accordance with the company&rsquo;s policy.</li><li>
Continually evaluate employee performance and perform written evaluations as outlined in the Employee Handbook. Make appropriate recommendations for salary, promotions, advancements or terminations.</li><li>
Establish appropriate work schedules to best benefit the property and the employee. Approve time off requests and make required schedule modifications for adequate coverage.</li><li>
Inform and assist staff members with regard to the benefits package. Direct them to the Human Resources Department as appropriate.</li><li>
Post and update required governmental and employment information publications under the direction of the Human Resources Department.</li><li>
Adhere to all company personnel directives as outlined in the Employee Handbook and other manuals.</li><li>
Develop and keep updated an Emergency Policies and Procedures Manual. This manual should be reviewed no less than quarterly at a staff meeting, with appropriate documentation completed.</li><li>
Conduct weekly staff meetings (entire staff or by department) giving employees the opportunity to provide input and suggestions. Use this opportunity to set long and short-term goals with the team members.</li></ul>
Provide the required accurate payroll information to the Human Resources Department according to the schedule and policies as set forth and updated. 

Requirements:

Reports to: Regional Manager
Supervises: Directly or indirectly supervises all staff members on the assigned property
Compensation: Exempt/salaried. Position not eligible for overtime. Incentive compensation plan based on individual property performance.
CRM Residential requires a background and drug screen as a condition of employment. A valid driving license and current automobile insurance are required. The position requires individuals to furnish their own vehicle to fulfill all of the job&rsquo;s functions.
Qualifications:<ul><li>
Education: A college degree is suggested but not required. The position does require the ability to read and write English fluently, and the ability to perform advanced business mathematical functions.</li><li>
Experience: Previous management experience in property management or related field is required, generally 3 years. Experience level may vary due to the special needs of the property.</li><li>
HUD/Tax Credit Experience 3 years.</li><li>
Skills: The position requires the ability to communicate well with people.</li></ul>
In addition, the position requires the following:<ul><li>
Professional image</li><li>
Excellent management and communication skills</li><li>
Strong customer service orientation</li><li>
Good organizational and time management skills</li><li>
Strong administrative ability</li><li>
Excellent business mathematical skills</li><li>
Knowledge of on-site maintenance requirements including dealing with vendors and contractors</li></ul>
Licenses: A valid driver&rsquo;s license and current automobile insurance is required. Real Estate Sales or Associate Brokers License (as required by the State).<ul><li>
Training: Prior training in budget preparations and analyzing reports, marketing, and human resource management if preferred. Completion of in-house training in the use of Real Page OneSite is required within the first 90 days of employment.</li><li>
Attendance: Due to the property staffing limitations, it is extremely critical that the individual be able to work their scheduled hours plus any other hours necessary to complete the job. The position requires the ability to serve on-call, as scheduled or as necessary.</li><li>
Equipment:</li><li>
Position requires individuals to furnish their own vehicle to make bank deposits, pick up supplies and perform other duties as necessary. Individuals must have the ability to drive without jeopardizing the safety of residents or fellow employees.</li><li>
The position requires individuals to wear appropriate career apparel.</li><li>
The position requires the ability to enter data into a computer and generate printed reports.</li></ul></div>

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