community outreach liaison

Nicklaus Children's Health System

<div>
 <strong>
  Description
  <br/>
  <br/>
 </strong>
 <strong>
  Job Summary
  <br/>
  <br/>
 </strong>
 Assumes responsibility in association with Physicians and Leaders to serve as a liaison for the "community" (referring physicians, patients and families) and other MCH Physicians. Assesses, plans, implements, evaluates, and supervises individual patient care according to organizational policies and procedures. Establishes early contact with first year cancer patients to eliminate barriers to timely diagnosis and treatment by coordination of referrals from physicians and health care facilities. Providing a significant level of patient education related to illness and planned treatment. Providing patients with resources and linkages including community and patient/family support and assisting in meeting cancer-related needs as identified by patients and families.
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 <strong>
  Job Specific Duties
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 </strong>
 <ul>
  <li>
   Ensures safe and efficient patient care. Works closely with physicians in all specialty areas to coordinate and communicate the patient&rsquo;s care plan.
  </li>
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   Ensures further development of a collaborative and streamlined transitional patient and family process and physicians in the community and/or other related services.
  </li>
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   Works and collaborates with multidisciplinary teams to maintain and implement up-to-date coordinated patient care; communicates with all members of the healthcare team on behalf of the patient.
  </li>
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   Ensures clinical protocols to refer patients to appropriate specialist for diagnosis and treatment. Assists patients/families in obtaining referrals/appointments with needed specialists.
  </li>
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   Collaborates w/ multi-disciplinary team to provide support as appropriate to the clinical situation.
  </li>
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   Identifies and eliminates health care system barriers to ensure timely access to quality medical and clinical care.
  </li>
  <li>
   Proactively develops &amp; enhances clinical processes with the goal of providing an excellent quality clinical experience for patients. Assures smooth transition of inpatient/outpatient experiences.
  </li>
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   Communicates with referring physician&rsquo;s office for the patient&rsquo;s and physician&rsquo;s needs. Serves as liaison to community organizations for ongoing information and support services.
  </li>
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   Identifies, informs &amp; educate patients about their disease. Provides educational &amp; materials to parents. Develops care plans to enhance education &amp; satisfaction; addresses clinical concerns.
  </li>
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   Works with Marketing and outreach departments to educate referring physicians and facilities on available services.
  </li>
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   Collaborates in the screening and referral of patients for eligibility for research clinical trials.
  </li>
  <li>
   Serves as a nurse liaison to facilitate services on patient management and leads in the coordination of complex care across a continuum of care from admission and procedure through outpatient follow-up.
  </li>
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   Ensures communication between staff &amp; physicians; responsible for arranging appointments &amp; follow-up; serve as a front-line resource to obtain records, test results, &amp; other clinical information.
  </li>
  <li>
   Functions as clinical expert/role model for the Pediatric Oncology Department, identifying clinical and communication issues.
  </li>
  <li>
   Utilizes data obtained to integrate evidence practice into patient care processes.
  </li>
  <li>
   Along with administrative staff, keeps meticulous data of physician and patient inquiries, including outcomes related to timeliness of communication, completed referrals and outcomes.
  </li>
  <li>
   Disseminates new information across the institution and the community, and remains current and at the cutting edge of specialty.
  </li>
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   Promotes a safe &ldquo;error free&rdquo; working environment by consistently performing thorough hand-offs, supporting infection prevention, and other patient safety measures.
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  </li>
 </ul>
 <strong>
  Qualifications
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 </strong>
 <strong>
  Minimum Job Requirements
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  <br/>
 </strong>
 <ul>
  <li>
   Bachelor's Degree in Nursing - BSN degree or currently enrolled in accredited BSN program with expected graduation date within 6 months of hire date
  </li>
  <li>
   American Heart Association BLS - maintain active and in good standing throughout employment
  </li>
  <li>
   RN Licensure within the State of Florida or Multi-State Enhanced Nursing License Compact (eNLC) &ndash; maintain active and in good standing throughout employment
  </li>
  <li>
   2-4 years of experience in oncology nursing
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   <br/>
  </li>
 </ul>
 <strong>
  Knowledge, Skills, And Abilities
  <br/>
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 </strong>
 <ul>
  <li>
   Master&rsquo;s degree in Nursing preferred.
  </li>
  <li>
   Specialty certification is preferred.
  </li>
  <li>
   Pediatric nursing in an acute care setting preferred.
  </li>
  <li>
   Strong interpersonal communication skills.
  </li>
  <li>
   Ability to communicate effectively both verbally and in writing.
  </li>
  <li>
   Well versed in conflict management skills.
  </li>
  <li>
   Good analytical and deduction skills.
  </li>
  <li>
   Sympathetic and emotionally supportive to patients and families.
  </li>
  <li>
   Strong organizational skills.
  </li>
  <li>
   Able to multi-task.
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   <br/>
  </li>
 </ul>
 <strong>
  Job
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 </strong>
 Nursing - Clinical
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 <strong>
  Department
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 </strong>
 NURSING PROFESSIONAL PRACTICE-2100-860010
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 <strong>
  Job Status
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  <br/>
 </strong>
 Professional
</div>


Nurse Navigator- Pediatric Oncology (Full Time, Days)

Zirtual

<div>
 Zirtual is a work-life balanced company that provides clients with experienced, highly skilled remote assistants for both personal and professional needs. Our Executive Assistants are committed to delivering efficient, proactive, and high-quality support that meets and exceeds client expectations.
 <br/>
 <br/>
 The Executive Assistant is a vital member of the Zirtual team and serves as the primary point of contact for assigned clients. In this role, you will work independently while receiving support from an Account Supervisor, who will assist with client relationships, plan adjustments, quality feedback, and ongoing guidance.
 <br/>
 <br/>
 As an Executive Assistant, you will play a critical role in supporting busy professionals by managing schedules, communications, and day-to-day operations. You will help streamline workflows, anticipate needs, and ensure tasks are completed efficiently and accurately.
 <br/>
 <br/>
 Assistants are expected to be available for clients during business hours as agreed upon with each client but around-the-clock availability is not expected. Responsibilities also include sending weekly usage reports, responding to communication within a two-hour window, maintaining detailed client profiles, and following Zirtual's best practices for success.
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 <br/>
 This role requires strong organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.
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 <strong>
  Typical Duties and Responsibilities (may vary based on client needs)
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  <br/>
 </strong>
 Calendar &amp; Schedule Management
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 <ul>
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   Manage and coordinate complex calendars and appointments
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   Schedule meetings, calls, and events across multiple time zones
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   Anticipate scheduling conflicts and proactively resolve them
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  </li>
 </ul>
 Email &amp; Communication Management
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 <ul>
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   Monitor and manage inboxes, including drafting and responding to emails
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   Prioritize communications and ensure timely follow-up
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   Serve as a liaison between clients and internal/external contacts
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  </li>
 </ul>
 Administrative Support
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 <ul>
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   Prepare documents, presentations, and reports
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   Handle data entry, file organization, and record maintenance
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   Assist with project coordination and task tracking
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  </li>
 </ul>
 Travel &amp; Event Coordination
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 <ul>
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   Research and book travel arrangements (flights, hotels, transportation)
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   Create detailed itineraries and manage travel changes
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   Coordinate virtual and in-person meetings or events
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  </li>
 </ul>
 Operations &amp; Task Management
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 <ul>
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   Support day-to-day business operations
  </li>
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   Conduct research and compile information as needed
  </li>
  <li>
   Identify opportunities to improve processes and efficiency
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  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 Skills &amp; Attributes
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 <ul>
  <li>
   Strong organizational and time management skills
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   Excellent written and verbal communication
  </li>
  <li>
   High attention to detail and accuracy
  </li>
  <li>
   Ability to manage multiple clients and deadlines
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   Proactive, resourceful, and solution-oriented mindset
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   Ability to work independently in a remote environment
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  </li>
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 <strong>
  Preferred
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 </strong>
 <ul>
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   Bilingual (English/French and/or Spanish)
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   Experience supporting executives, entrepreneurs, or small business owners
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  </li>
 </ul>
 <strong>
  Qualifications
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 </strong>
 <ul>
  <li>
   Associate's or Bachelor's degree in Business Administration or related field (or equivalent experience)
  </li>
  <li>
   2-4+ years of experience as an Executive Assistant, Administrative Assistant, or similar role
  </li>
  <li>
   Experience supporting multiple clients or executives preferred
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   Typing ability of at least 50 WPM with accuracy
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  </li>
 </ul>
 <strong>
  Technical Skills
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 </strong>
 <ul>
  <li>
   Google Workspace and/or Microsoft Office
  </li>
  <li>
   Calendar management tools (Google Calendar, Outlook)
  </li>
  <li>
   Project management and CRM tools (e.g., Asana, Trello, ClickUp, Zoho, Salesforce)
  </li>
  <li>
   Communication tools (Slack, Zoom, Teams)
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  </li>
 </ul>
 <strong>
  Work Requirements
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 </strong>
 <ul>
  <li>
   Reliable high-speed internet, computer, and phone
  </li>
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   Ability to maintain confidentiality and professionalism
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   Availability during business hours (PST or EST, Monday-Friday), unless otherwise agreed in writing with each client
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  </li>
 </ul>
 <strong>
  Compensation
  <br/>
  <br/>
 </strong>
 This is an independent contractor position. Compensation is based on a percentage of client monthly plans, with average monthly earnings ranging from $1,500-$3,800, depending on client mix.
 <br/>
 <br/>
 <strong>
  Protecting Yourself from Recruitment Scams
  <br/>
  <br/>
 </strong>
 Zirtual is committed to maintaining the integrity of our Talent acquisition process and the security of our candidates. We've observed a rise in phishing and fraudulent schemes where individuals impersonate Zirtual representatives and offer job seekers false interviews or job offers. These scams often attempt to extract payment or sensitive personal information.
 <br/>
 <br/>
 To help you navigate your job search with confidence, please keep the following points in mind:
 <br/>
 <br/>
 <ul>
  <li>
   No Financial Requests: Zirtual will never ask for payment or demand personal financial details (such as banking information, credit card numbers, or social security numbers) at any stage of our hiring process. Our legitimate recruitment is entirely free for candidates
  </li>
  <li>
   No Equipment: Zirtual does not provide equipment and does not request candidates to pay for equipment.
  </li>
  <li>
   Please always verify communications:
  </li>
  <ul>
   <li>
    Direct from Zirtual: If you receive an email from one of our recruiters, it will only come from an @zirtual.com address
   </li>
  </ul>
  <li>
   Exercise Caution with Unsolicited Outreach: If you receive any communication that appears suspicious, contains grammatical errors, or makes unusual requests, do not engage. Always confirm the sender's email domain is @zirtual.com before providing any personal information or clicking on links
  </li>
  <li>
   What to Do If You Suspect Fraud: Should you encounter any questionable or fraudulent outreach claiming to be from Zirtual, please report it immediately to support@zirtual.com. Your proactive caution is invaluable in protecting your personal information and upholding the security and trustworthiness of our recruitment efforts
  </li>
 </ul>
</div>


Remote Executive Assistant

Baptist Health South Florida

<div><p>Baptist Health is the region's largest not-for-profit healthcare organization, with 12 hospitals, over 29,000 employees, 4,500 physicians and 200 outpatient centers, urgent care facilities and physician practices across Miami-Dade, Monroe, Broward and Palm Beach counties. With internationally renowned centers of excellence in cancer, cardiovascular care, orthopedics and sports medicine, and neurosciences, Baptist Health is supported by philanthropy and driven by its faith-based mission of medical excellence. For 26 years, we've been named one of Fortune's 100 Best Companies to Work For, and in the 2025-2026 U.S. News &amp; World Report Best Hospital Rankings, Baptist Health was the most awarded healthcare system in South Florida, earning 63 high-performing honors.</p><p>
What truly sets us apart is our people. At Baptist Health, we create personal connections with our colleagues that go beyond the workplace, and we form meaningful relationships with patients and their families that extend beyond delivering care. Many of us have walked in our patients' shoes ourselves and that shared experience fuels out commitment to compassion and quality. Our culture is rooted in purpose, and every team member plays a part in making a positive impact &ndash; because when it comes to caring for people, we're all in.</p><p>
At Baptist Health, we&rsquo;re committed to supporting our employees at every stage of their journey, both personally and professionally. Our approach is rooted in a &ldquo;grow our own&rdquo; philosophy, designed to help our team members build meaningful, long-term careers with us, supported by benefits that make a real difference, including:</p><ul><li><b>
Career growth and development opportunities</b>, with clear pathways and ongoing support</li><li><b>
Comprehensive health and wellness resources</b> that go beyond traditional benefits</li><li><b>
A wellness program that can help employees eliminate their medical plan deductible</b>, reducing out-of-pocket healthcare costs</li><li><b>
Tuition reimbursement </b>to support continued learning and advancement</li><li>
And so much more</li></ul><p><br>
Together, these benefits and others reflect our commitment to caring for our people, so they can build fulfilling careers with us while making a meaningful impact every day.</p><h2 class="jobSectionHeader"><b>
Description:</b></h2><br>
Intervenes with patients/families for psychosocial needs, assistance, support in coping with chronic acute terminal illness. Services may include: consultation discharge planning, education, counseling, advocacy, info referrals to meet the emotional social, financial aspects of care. Provides crisis intervention to patients/families with psychosocial needs. Coordinates/Facilitates development of a discharge plan of care. Provides patient/family services via case finding referrals from physicians and healthcare team members. Serves as an expert and acts as a liaison between patients and community resources. Identifies patient and family psycho-social and environmental needs related to admission, diagnosis, treatment and discharge. Works collaboratively with other members of the interdisciplinary team in developing and implementing a comprehensive discharge plan. Makes appropriate referrals for to community services, may provide inpatient emotional support and counseling, crisis intervention, and bereavement services. Assesses and intervenes in situations involving child or elder abuse/neglect, domestic violence. Provides care and services to all patient groups: neonatal, infant, pediatric, adolescent, and adults. Estimated pay range for this position is $37.25 / hour depending on shift as applicable.<h2 class="jobSectionHeader"><b>
Qualifications:</b></h2><br>
Degrees:
<ul><li>Masters.</li></ul>
Additional Qualifications:
<ul><li>Masters in Social Work (MSW).</li><li>
Demonstrate ability to solve problems in a fast-paced environment.</li><li>
0-1 years of social work experience in hospital or related health care setting, Emergency Department experience preferred.</li><li>
Internship will be considered as experience.</li><li>
Excellent interpersonal communication and negotiation skills.</li><li>
Strong analytical, data management and computer skills.</li><li>
Current working knowledge of discharge planning, crisis intervention, complex case management and performance improvement preferred.</li><li>
Strong working knowledge of community services available for insured and non-insured patients.</li><li>
Strong organizational and time management skills, as evidenced by capacity to prioritize multiple tasks and role components.</li><li>
Ability to work independently and exercise sound judgment.</li><li>
Ability to prioritize and manage multiple high-risk, complex patients.</li><li>
Ability to work with multiple members of a care team and maintain positive working relationships.</li></ul>
Minimum Required Experience: Less than 1 year<p><br>
EOE, including disability/vets</p></div>

Social Work Case Manager, Case Management

Mount Sinai Medical Center

<div><p><b>As Mount Sinai grows, so does our legacy in high-quality health care.</b></p><p></p><p>
Since 1949, Mount Sinai Medical Center has remained committed to providing access to its diverse community. In delivering an unmatched level of clinical expertise, our medical center is committed to recruiting and training top healthcare workers from across the country. We offer the latest in advanced medicine, technology, and comfort in 12 facilities across Miami-Dade (including our 674-bed main campus facility) and Monroe Counties, with 38 medical services, including cancer care, 24/7 emergency care, orthopedics, cardiovascular care, and more. Mount Sinai takes pride in being South Florida's largest private independent not-for-profit hospital, dedicated to continuing the training of the next generation of medical pioneers.</p><p></p><p><b>
Culture of Caring: The Sinai Way</b></p><p></p><p>
Our hardworking, tight-knit community of more than 4,000 dedicated employees fosters an environment of care and compassion. Each member plays a vital role in our collective mission to deliver excellent healthcare through innovation, education, and research. At Mount Sinai, we take pride in our achievements, aiming to be a beacon of quality healthcare in South Florida. We welcome all healthcare professionals to join our thriving community and contribute to our pursuit for clinical excellence.</p><p></p><p><b>
Department:</b></p>
CC017520 Division Of Rehabilitation<p></p><p><b>
Job Description Summary:</b></p><p></p><h2 class="jobSectionHeader"><b>
Position Responsibilities</b></h2><ul><li>
Monitors patient activities during treatment time under the direct supervision of the therapist.</li><li>
Transfers and/or assists therapist/nursing personnel in transferring patients utilizing appropriate body mechanics, as observed by therapist.</li><li>
Transports patients, on a timely basis, according to schedule, and communicate with the therapist if there is a problem getting the patient to his/her therapy session on time. Check patient charts for presence of therapy orders before transporting patient.</li><li>
Prepares or removes hot/cold packs from the patients and checks patient&rsquo;s skin as directed by the therapist and/or modality protocol.</li><li>
Assures that patients are properly dressed or draped for transfer and during treatment.</li><li>
Inspects equipment prior to patient use and notify the therapist of any problems, such as maintenance or sanitary.</li><li>
Cleans equipment with appropriate hospital approved disinfectant, and maintain a log as specified by P &amp; P and supervisor.</li><li>
Observes patient one-on-one to ensure comfort and safety.</li><li>
Consistently monitors patient's personal needs, recognizes and reports observations to the primary/charge nurse as required.</li><li>
Communicates with patient and/or family to understand patient's needs and wants.</li><li>
Independently identifies potentially unsafe environments for the patient; proactively takes initiative to prevent or resolve through appropriate channels or chain of command.</li><li>
Assists with basic patient needs that do not require further formal training (i.e. feeding the patient).</li><li>
Remains awake and alert through the complete assignment.</li><li>
Successfully completes competencies as outlined by the departments operations as relates to age specific population and JC requirements.</li><li>
Acts as a liaison between Rehab-aides/Transporters and other supervisors to assist in resolving transport issues as observed by supervisor.</li><li>
Coordinates with supervisor, Rehab-aides/transporters time off to ensure appropriate coverage for weekdays and weekends.</li><li>
Actively coordinates duties among the Rehab-aides/Transporters to ensure maximum efficiency of patient care in the absence of the supervisor as observed by Manager.</li><li>
Attends and participates in in-service training, orientation and educational programs.</li><li>
Assures that assigned inventories and logs are completed on a routine basis as specified by the area supervisor. Also maintains inventories (order supplies, forms) in a timely basis.</li><li>
Participates in Performance Improvement projects.</li><li>
Is willing to perform other related duties.</li></ul><h2 class="jobSectionHeader"><b>
Qualifications</b></h2><ul><li><h3 class="jobSectionHeader"><b>
License/Registration/Certification</b></h3><ul><li>
CPR certification required.</li></ul></li><li><h3 class="jobSectionHeader"><b>
Education</b></h3><ul><li>
HS graduate or equivalent. Effective oral and written communication skills. Successful completion of the departmental competencies.</li></ul></li><li><h3 class="jobSectionHeader"><b>
Experience</b></h3><ul><li>
Ability to relate to patients in a kind and cooperative manner.</li></ul></li></ul><p><b>
Benefits:</b></p><p></p><p>
We believe in the physical and mental well-being of our employees and are committed to offering comprehensive benefits that fit their personal needs:</p><p></p><ul><li>
Health benefits</li><li>
Life insurance</li><li>
Long-term disability coverage</li><li>
Healthcare spending accounts</li><li>
Retirement plan</li><li>
Paid time off</li><li>
Pet Insurance</li><li>
Tuition reimbursement</li><li>
Employee assistance program</li><li>
Wellness program</li><li>
On-site housing for select positions and more!</li></ul><p><b>
Degree Requirements:</b></p><p></p><p><b>
Certification:</b></p></div>

Rehab Aide

<div><h2 class="jobSectionHeader"><div><b>Description</b></div></h2><div><b>
Job Summary:</b></div>
<div>Provides administrative support for the cardiologists and cardiology support staff. Assists in the contact for recruitment of all cardiology, and interventional heart program, candidates as needed. Responsible for assisting in the on-boarding of new staff for Cardiology department. Manages cardiology meetings, events, and projects as needed.</div><h2 class="jobSectionHeader"><div><b>
Qualifications</b></div></h2><div><b>
Minimum Job Requirements:</b></div>
<ul><li>4 -5 years medical office/administrative experience</li>
<li>Prior healthcare customer service experience required</li></ul>
<div><b>Knowledge/Skills/Abilities</b></div>
<ul><li>High school education or equivalent preferred</li>
<li>Excellent communication skills, both verbally and in writing
</li><li>Ability to maintain confidentiality of sensitive information</li>
<li>Ability to interpret, adapt and react calmly under stressful conditions</li>
<li>Ability to use logical thinking to interpret data and solve a broad range of problems
</li><li>Ability to work independently and be flexible with minimal supervision
</li><li>Ability to manage multiple tasks simultaneously</li>
<li>Able to relate cooperatively and constructively with patients, co-workers, and physicians
</li><li>Strong problem-solving and critical thinking skills</li>
<li>Proficient in word processing, desktop publishing, database management and internet</li></ul>
<div><b>Job Specific Duties:</b></div>
<ul><li>Responsible for coordination of interviews for physician and program leadership candidates; prepares itineraries and agendas and ensures smooth interview process for applicants and candidates.</li>
<li>Prepares for weekly cardiology operations and leadership meetings; maintains and distributes minutes as needed.</li>
<li>Serves as primary liaison between Global Health and Cardiology department; assists in care planning and coordination.
</li><li>Supports all cardiology administrative assistants.</li>
<li>Answers and screens calls for physician(s) regarding patients, medical results, pharmacy prescriptions and refills in a professional manner. Takes messages as needed.
</li><li>Assists physician(s) in filling out credentialing applications, medical license requirements and current memberships.</li>
<li>Checks documentation being submitted for physician's attention to ascertain all relevant data, files, signatures, etc. are included</li>
<li>Gathers data for general information purposes or special reports, contacting other employees, departments, agencies, and individuals for additional documents and/or reports as necessary.</li>
<li>Schedules appointments and maintains physician's/administrator&rsquo;s calendar, recording such items as medical conferences, rounds, schedules, consultation requests, etc.</li>
<li>Acts as liaison between employees, agencies, and other physician practices.</li>
<li>Maintains a log of physician&rsquo;s/administrator&rsquo;s group contracts and needed Continuing Medical Education credits, paid time off (PTO), and all associated expenses and teaching hours.</li>
<li>Processes all travel applications for the physician(s). Makes travel arrangements including hotel reservations.</li>
<li>Transcribes letters, memoranda, medical examinations, clinical referrals, case summaries, initial workups, consent forms, laboratory reports and/or research summaries.</li>
<li>Prepares PowerPoint presentations for meetings and forums. Prepares and maintains medical records and documents such as abstracts and medical case histories.</li>
<li>Serves as primary contact for Cardiology administration; coordinates with Marketing/PR for interviews.</li></ul><h2 class="jobSectionHeader"><div><b><br>
Job:</b></div></h2>
Clerical/Administrative<br>
<h2 class="jobSectionHeader"><div><b>
Department:</b></div></h2>
NCPS-PEDIATRIC CARDIOLOGY-3100-467711<br>
<h2 class="jobSectionHeader"><div><b>
Job Status:</b></div></h2>
Professional</div>

Office Coordinator - Cardiology (Full Time, Days)

Community Health of South Florida

<p><b>POSITION PURPOSE:</b><br>
<br>
Provide supportive and services to patients under the supervision of skill nursing (RNs) staff. Team member in the delivery of health care services. Collaborates with the Miami-Dade County Health Department&rsquo;s Florida Breast and Cervical Cancer Early Detection Program (FBCCEDP) and CHI FBCCEDP/CRC designees to assess and improve screening rate by providing clinical breast and cervical cancer screenings, including Pap smears, mammograms, and colorectal cancer screenings to eligible women and men in the community. The program will also identity women and men at-risk in the community and provide valuable education, outreach and/or cancer screening reminders. Oversee all aspects of the care coordination to ensure high quality patient care.<br>
<br>
<b>POSITION REQUIREMENTS / QUALIFICATIONS:</b><br>
<br>
<b>Education/Experience:</b>
<br>
High School diploma or GED equivalent. Graduate from an approved Medical Assistant or Nursing Assistant Program (in Florida or any other State) 1-2 years experience in a medical setting desired.<br>
<br>
<b>Licensure / Certification</b>:
<br>
Certified as a Medical Assistant or as a Nursing Assistant in the State of Florida. As a Nursing Assistant, must be licensed in the State of Florida. Must maintain current CPR certification from the American Heart Association.<br>
<br>
<b>Skills / Ability</b>:
<br>
Knowledge of medical terminology. Good communication skills and interpersonal relationships. Must type a minimum of 20 - 30 WPM. Bi-lingual skills desired.<br>
<br>
<b>POSITION RESPONSIBILITIES (THIS IS A NON-EXEMPT POSITION)</b><br>
<br>
<b>QUALITY OF WORK</b><br>
Consistently gives accurate attention to all details.<br>
Communicates effectively and expresses ideas clearly; actively listens and always follows appropriate channel of communications.<br>
Consistently greets patients and treats patients with respect.<br>
Accurately sets up for exams, i.e. PAPS, etc. to reduce patients&rsquo; delay.<br>
Anticipates providers&rsquo; needs when preparing patients.<br>
Demonstrates concern for patient flow.<br>
Prepares unit for next patient&rsquo;s needs; very thorough and accurate.<br>
Cleans area for next day patients care to reduce delays.<br>
Always cross checks patients&rsquo; paperwork to ensure accuracy of medical records.<br>
Knowledgeable and comfortable with Intergy System and making appointments.<br>
Follows Policies and Procedures for Infection Control.<br>
<br>
<b>QUANTITY OF WORK</b><br>
Produces a consistent volume of acceptable work.<br>
Completes assigned task in a timely manner.<br>
Finds appropriate task to do in down time.<br>
Willingly accepts duties not ordinarily assigned to facilitate patient care.<br>
Prioritizes tasks assigned, requests help as needed and maintains productivity.<br>
Keep providers&rsquo; room stocked at all times to prevent delays in patient care.<br>
Completes B&amp;E (billing and encounter) forms within the same day of intervention.<br>
Provides accurate and timely documentation in patient charts within the same day of intervention.<br>
<br>
<b>KNOWLEDGE OF JOB</b><br>
Possesses general knowledge of the CHI system, procedures, location of all departments, treatment areas and other patient services.<br>
Adheres to Department Policies and Procedures in performing duties and assignments.<br>
Generally knowledgeable regarding the job requirements.<br>
Demonstrates the ability to work with a diverse population.<br>
Discharges patients taking off doctor&rsquo;s orders for follow-up care, i.e. lab requests, consults, etc&hellip;<br>
Understands the importance of the computer environment and is willing to learn new skills.<br>
Knows the limitations of their job and reports appropriately to their supervisor.<br>
<br>
<b>JUDGMENT AND DECISION MAKING</b><br>
Seeks guidance and direction as necessary for the successful completion of job duties.<br>
Consistently combines ethical judgment with technical skill within the Policies and legal guidelines of CHI.<br>
Follows written and verbal instruction as directed.<br>
Always attempts to understand co-workers needs and responds accordingly.<br>
Recognizes his/her role in the department and how it relates to the overall function of CHI.<br>
Actively participates as a team member, adding to the morale of the unit.<br>
Completely checks in patients, recording vital signs and reports abnormal findings to Nursing Supervisor or team leader.<br>
<br>
<b>PLANNING AND TIME UTILIZATION/INITIATIVE</b><br>
Consistently uses available time to departmental advantage and assists where needed.<br>
Adapts and is flexible in order to meet changing departmental needs and priorities.<br>
Consistently performs as a self starter who needs no reminders of duties and/or tasks which need to be completed.<br>
Reports to the supervisor any suggestions for changes in Policies or Procedures that can be improved.<br>
Initiates new ideas and shares with team members.<br>
Dependable when called upon to assist in departmental needs.<br>
<br>
<b>RELATIONS/CARE</b><br>
Consistently maintains work area in a clean and orderly condition.<br>
Observes CHI&rsquo;s Uniform Dress Code and wears identification badge at all times.<br>
Performs all daily functions in accordance with CHI Policies and Procedures.<br>
Recognizes and evaluates personal strengths and weakness; handles personal and professional frustration appropriately.<br>
Adheres to emergency procedures, fire drills, evacuation procedures and internal/external disaster plans.<br>
Relates and interacts well with others, regardless of sociological backgrounds.<br>
Handles all communication, including telephone information requests with courtesy, accuracy and respect for confidentiality; receives information and distributes messages as necessary.<br>
Respects the rights, privacy and property of others at all time.<br>
Adheres to expectations and responsibilities of Care Team.<br>
Establishes a good rapport and professional working relationship with all departmental personnel.<br>
Maintains appropriate interdepartmental communications.<br>
<br>
<b>WORK HABITS</b><br>
Reports to work on time, as scheduled, ready to begin work at start of shift and with minimal absenteeism.<br>
Never abuses or takes advantage of sick time or personal leave days.<br>
Provides proper notification and advance notice for absence or tardiness.<br>
Returns to work on time from lunch or breaks.<br>
Maintains current license and/or meets continuing education requirements.<br>
Attends in-service training when scheduled.<br>
Adheres to Infection Control Policies and Procedures, including Universal Precautions.<br>
Utilizes personal protective equipment appropriately such as, but not limited to, gloves, face shields or masks and eye protection to prevent the transmission of blood borne pathogens.<br>
Follows Department and CHI&rsquo;s Safety Policies.<br>
Reports safety hazards immediately when identified.<br>
Adheres to Confidentiality Policies &amp; Procedures / HIPAA Regulations.<br>
Performs other duties as assigned.</p>

FBCCEDP/CDC/PAP CLINIC TECHNICIAN

Boats Group

<div><div><b>Customer Experience Representative
</b></div><div><b>(Miami, FL - Hybrid)</b><br>
</div>
<div></div><div><b>About the role</b></div>
<div><br>
We are seeking a Customer Experience Representative to join our For Sale by Owner (FSBO) team &mdash; a results-oriented professional who brings strategic thinking, ownership, and polished communication to every client interaction. This is not a traditional call center role; it is a career-track position for someone who thrives at the intersection of consultative service, relationship-building, and operational excellence. In this role, you will engage with a high volume of FSBO clients across inbound and outbound channels, serving as a knowledgeable and trusted resource at every stage of their experience. You will be expected to exercise sound judgment, communicate proactively, and consistently deliver interactions that drive satisfaction, loyalty, and renewal.<br>
<br>
<b>Key Responsibilities:</b></div>
<ul><li>Handle a high volume of inbound and outbound customer interactions via phone and email, resolving inquiries with professionalism, efficiency, and care.</li>
<li>Conduct proactive outreach to FSBO clients to check in on their experience, address concerns early, and introduce relevant renewal and upsell opportunities in a consultative, non-pressured manner.</li>
<li>Recognize and respond to client dissatisfaction signals, escalating appropriately and taking ownership of resolution to protect the client relationship.</li>
<li>Deliver complex information clearly and accessibly, helping clients navigate platform features, troubleshoot issues, and maximize the value of their subscription.</li>
<li>Maintain accurate, timely CRM documentation in Salesforce, ensuring all client interactions and outcomes are captured to support team visibility and follow-up.</li>
<li>Identify recurring client pain points and share structured feedback with team leads and cross-functional partners to inform service and product improvements.</li>
<li>Consistently meet or exceed individual KPIs including client satisfaction scores, first-contact resolution rate, renewal conversion, and response time targets.</li>
</ul><div><b>Qualifications:</b><br>
<br>
<i>Required:</i></div>
<ul><li>2+ years of experience in a customer-facing role such as customer success, inside sales support, high-touch service environment, or similar.</li>
<li>Proven ability to handle complex or sensitive client interactions with professionalism, empathy, and a resolution-oriented mindset.</li>
<li>Exceptional verbal and written communication skills, with the ability to adapt tone and approach to a wide range of client situations.</li>
<li>Proficiency with CRM platforms; Salesforce experience strongly preferred.</li>
<li>Strong organizational skills with the ability to manage high interaction volumes without sacrificing quality or attention to detail.</li>
<li>Comfort interpreting basic performance data (satisfaction scores, renewal rates, resolution metrics) to self-manage and improve outcomes.</li>
</ul><div><i>Preferred</i></div>
<ul><li>Experience in a marketplace-driven platform.</li>
<li>Background in subscription-based or renewal-driven service models.</li>
</ul><div><b>Core Competencies:</b></div>
<ul><li>Customer Centricity - You put customer outcomes at the center of every decision and interaction</li>
<li>Consultative Communication - You listen actively, ask the right questions, and guide clients toward solutions in a way that builds trust</li>
<li>Accountability &amp; Ownership - You follow through on commitments, resolve issues completely, and proactively flag concerns before they escalate</li>
<li>Adaptability - You navigate a fast-paced, varied workload with composure and sound judgment</li>
<li>Collaborative Impact - You contribute to team performance, share knowledge generously, and make those around you better</li>
</ul><div><b>What You'll Receive:</b></div>
<ul><li>Hybrid Work Flexibility: Embrace a balanced work model with remote work on Mondays and Fridays and in-office collaboration from Tuesday to Thursday.</li>
<li>Generous Time Off: With a strong focus on work/life balance, we offer all employees paid time off starting on day one, multiple paid holidays throughout the year, your birthday off, and a winter break at the end of the year</li>
<li>Volunteering Time: Participate in our volunteer program with 4 paid days annually to contribute to your community.</li>
<li>Modern Office Perks: Our vibrant Miami office features cutting-edge amenities, such as an electric sit/stand desk, dual monitors, a gym, and a variety of snacks and beverages.</li>
<li>Comprehensive Benefits Package: Enjoy top-tier Medical, Dental, Vision, and Life insurance, along with a 401(k) plan featuring a 4% match.</li>
<li>Commuter Benefits: Park conveniently in our building&rsquo;s garage at no charge to you. For train commuters, we subsidize most, if not all, of your monthly pass expenses.</li>
<li>Professional Development: Take advantage of online training, live courses, and additional funds for courses, seminars, and certifications to enhance your skills.</li>
<li>Team-Centric Atmosphere: Be part of a close-knit team that prioritizes relationship-building and personal connections.</li>
</ul>
<div></div><div><b>About Our Crew</b></div>
<div>Boats Group is the fastest-growing digital business in the recreational boating space. We are a talented team of techies, creatives, marketers, closers and customer advocates who spend each day pushing the boundaries of technology to make buying and selling boats easy. We spend each day surrounded by 500,000 boats from across the globe.<br>
Our passion and unyielding dedication to getting people on the water influence our culture in ways you won&rsquo;t find at other companies. We&rsquo;re the best at what we do because we&rsquo;re working in an industry we love. When you walk through our doors, you&rsquo;ll find smart, dedicated people who consider one another family.<br>
If you want to work in an inclusive, innovative environment where we encourage employees to collaborate, leverage their talents and actively shape the future of the company, then you will enjoy working here!<br>
<br>
#LI-Hybrid</div></div>

Customer Experience Representative

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