community outreach manager

Southwest Strategies LLC

<div>Description:

The Southwest Strategies Group is seeking a full-time Manager to join our Los Angeles team. The Manager leads strategic client support and project delivery in the infrastructure space, coordinating across agencies, stakeholders, and internal teams to drive growth, ensure high-quality outreach, and advance impactful infrastructure initiatives. We are seeking an individual who is ready to support unique communications needs by developing tailored strategies and tactics that get results. We want strong writers and researchers &ndash; those who enjoy jumping in and learning everything they can about a client or project.
Southwest Strategies Group is focused on building leaders in our industry and community. Our group of companies is comprised of award-winning institutions across the state: BergDavis Public Affairs, ColLAborate, Katz &amp; Associates, Kiterocket, and Southwest Strategies. With over 120 professionals with diverse backgrounds and experience and offices across the state, our team is uniquely positioned to meet stakeholders where they are. We approach every project as a trusted partner, leveraging our decades of expertise to provide custom strategies that help our clients get results.
Position:
Location and Travel: This person must be located within LA County. This role is primarily remote with varying expectations of visits to satellite offices and clients. Travel is required up to 15-20% of the time. This role will include early mornings, evenings, and weekends as required.
Compensation:
The annual base amount for this position is dependent on several factors, including the candidate&rsquo;s geographic location, experience, and qualifications. The annual base amount may be adjusted based on market conditions in the location where the employee resides.
A typical annual base range for this role is: $85,000&ndash; $100,000 (actual compensation may vary by location and will follow local regulations).
Responsibilities:<ul><li>
Serve as a day-to-day project manager for public outreach and infrastructure projects, maintaining communication, delegtaing tasks, tracking deadlines, supporting client needs, and building trusted relationships</li><li>
Develop messaging, outreach strategies, and communication plans for community and stakeholder engagement</li><li>
Manage and support execution of outreach campaigns, including managing timelines, drafting materials, and coordinating logistics</li><li>
Develop engaging content and collateral for outreach, including digital campaigns</li><li>
Build and maintain relationships with community stakeholders and external partners to support outreach and project success</li><li>
Work closely with designers to ensure outreach materials align with branding and campaign goals</li><li>
Monitor and flag potential issues; support development of response strategies during crisis or emergency communications</li><li>
Support business development efforts by contributing to proposals, research, and attending relevant community events</li><li>
Stay informed on current events, political developments, and best practices in public affairs outreach and communications</li><li>
Additional duties as assigned</li></ul>
Requirements:
<ul><li>5+ years of previous Public Outreach or Community Relations experience required</li><li>
Proven success in managing strategic outreach campaigns</li><li>
Experience managing project team of 2-3 employees</li><li>
Previous public relations agency experience preferred</li><li>
Experience with transportation, water or energy clients or projects preferred</li></ul></div>

Account Manager, Public Outreach

Kennedy-Donovan Center

<div>About KDC:
At KDC we are on a mission to empower and support all people to meet their full potential in a world where every individual and family thrives, no matter the circumstances.
About this role:
This role plays a critical role in building and sustaining connections between KDC's Family Support program and the communities it serves. This hands-on role involves actively promoting program services, attending community events, developing partnerships, and ensuring families and local stakeholders have access to KDC resources. This role is responsible for implementing outreach strategies, representing KDC at community meetings, and supporting programs through recruitment, engagement, and education.
Schedule: Monday &ndash; Friday, 9:00 am-5:00 pm; flexibility for nights and weekends as needed. 
Salary Range: $22-25/hourly
In this role, you&rsquo;ll get to:<ul><li>
Serve as the primary point of contact between KDC Family Support and various Community organizations, schools, healthcare providers, and public agencies.</li><li>
Identifies current and new potential outreach possibilities to expand awareness of KDC programs and services.</li><li>
Attend and actively participate in community events, fairs, and meetings to promote programs and engage families.</li><li>
Develop, design, and distribute outreach materials, including flyers, brochures, newsletters, and digitals content.</li><li>
Maintains accurate databases and track outreach activities, community contacts, and quarterly metrics.</li><li>
Complete all required reports and documentation on outreach activities.</li><li>
Plan and coordinate trainings, workshops, and multicultural events to educate families and community partners about KDC resources.</li><li>
Respond to community inquiries, providing accurate program information to families, agencies, and the public.</li><li>
Recruit, coordinate, and support volunteers to assist with outreach and program events.</li><li>
Build and maintain positive, collaborative relationships with internal and external stakeholders.</li><li>
Represent KDC professionally in all community, public, and government interactions.</li><li>
Assist with scheduling and coordinating program events, open houses, and public presentations.</li><li>
Complete all required reports and documentation on outreach activities.</li><li>
Performs other job-related responsibilities as assigned.</li></ul>
We are looking for people who have:<ul><li>
High School Diploma/GED
</li><li>1 year working with people with disabilities</li><li>
Excellent organizational, interpersonal and communication skills</li><li>
Ability to work independently</li><li>
Able to meet required competency level in Microsoft Office</li><li>
CPR/First Aid Certification (Or ability to obtain certification within designated timeframe).</li><li>
Valid driver's license, reliable transportation, and willingness to travel extensively.</li></ul>
Physical Requirements:
<ul><li>Mobility &amp; Activity: Ability to navigate diverse indoor/outdoor environments, set up outreach displays, and engage in extended periods of walking, standing, or driving.</li><li>
Lifting: Occasionally lift or carry up to 25 lbs for event materials.</li><li>
Technology: Regular computer and tablet use for tracking activities and maintaining records.</li><li>
Flexibility: Willingness to work varied hours, including evenings and weekends.</li><li>
Communication: Strong verbal and written skills to interact effectively with diverse communities.</li><li>
Professionalism: Adaptability, positivity, and a solution-focused approach in dynamic settings.</li><li>
Work Environment:</li><li>
Combination of office, community, and outdoor venues with exposure to varying weather, noise, and crowd activity.</li></ul> 
KDC values a diverse workforce. We are committed to a culture of equality and inclusivity that fosters dialog, innovation, compassion, respect, and collaboration. All qualified applicants will receive consideration for employment regardless of race, ethnicity, age, religion, national origin, sex, sexual orientation, gender identity, veteran status, disability status, neurodiversity, or any other protected characteristic outlined by federal, state, or local laws. Your uniqueness drives our excellence! 

EhvjiypbS0</div>

Community Outreach Coordinator

Metas Charter School

Stembridge Academy (TK-8 developing charter school) is seeking a reliable, outgoing, and very well-spoken Community Outreach Assistant to support our grassroots engagement work in Compton and Lynwood. The ideal candidate is comfortable speaking with families, attending community events, representing the school professionally at public meetings, speaking at public meetings on behalf of the school; ongoing outreach to secure support from hundreds of parents, and dozens of key community individuals and collecting surveys and data.Responsibilities<ul><li>Represent Stembridge Academy at community events, community and public meetings, parks, libraries, food distributions, and public spaces</li><li>Conduct face-to-face outreach and collect bilingual surveys</li><li>Distribute flyers, postcards, and QR codes</li><li>Attend local events (Saturdays/Sundays required as needed)</li><li>Operate a &quot;Vendor Table&quot; at community events</li><li>Take photos for documentation</li><li>Maintain weekly contact logs and submit a weekly report</li><li>Build relationships with parents, grandparents, community leaders, youth, and partners</li><li>Assist with planning and staffing community meetings</li><li>Uphold the mission and values of Stembridge Academy at all times</li></ul>Qualifications<ul><li>Bilingual English/Spanish strongly preferred</li><li>Very well-spoken and professional</li><li>Outgoing, friendly, confident talking to new people</li><li>Comfortable working outdoors and attending public events</li><li>Reliable transportation</li><li>Ability to follow instructions and work independently</li><li>Passion for supporting families and students</li></ul>Resources &amp; Materials Provided<ul><li>Outreach script</li><li>Survey collection system</li><li>Branded T-shirt</li><li>Weekly direction from the Outreach Coordinator</li></ul>Pay: $22.00 per hourWork Location: In person

Community Outreach Specialist (Consultant)

Downtown Community Partnership

Position SummaryThe Downtown Community Partnership (DCP) is seeking a dynamic, relationship-driven Downtown Engagement &amp; Membership Manager to strengthen the connection between downtown businesses, residents, community partners, and the DCP. This role is at the heart of our mission to support a clean, safe, vibrant, and welcoming Downtown Fargo.The Downtown Engagement &amp; Membership Manager builds and maintains meaningful relationships with the business community, leads membership growth and retention, supports downtown activation initiatives, and serves as a connector between individuals and companies in our downtown. This role requires a natural connector; someone who brings genuine energy to relationship-building, communicates consistently with businesses, and ensures our members feel heard and supported. The person in this role must be comfortable regularly walking the district visiting businesses, proactively communicating, solving problems, listening to needs, and helping downtown businesses succeed.Key Responsibilities As part of a small, highly collaborative team, this role adapts to individual strengths and contributes to an office culture where each person helps make the whole organization stronger.Membership Development &amp; Retention (40%)<ul><li>Grow and manage the DCP&rsquo;s membership program, including recruitment, onboarding, engagement, and retention.</li><li>Build strong, consistent relationships with members through regular check-ins, follow-up, and ongoing communication; ensuring businesses feel heard, supported, and connected.</li><li>Manage member records in NOVI AMS; track membership analytics and prepare monthly reports.</li><li>Lead membership campaigns, targeted outreach, and small business engagement efforts.</li><li>Maintain an organized approach to managing member needs, requests, and onboarding processes to keep information and workflows clear for the entire DCP team; including the development of business-facing communication (newsletters, updates, resource guides).</li></ul>Downtown Engagement &amp; Activation (30%)<ul><li>Maintain a strong daily presence in Downtown Fargo; visiting businesses, responding to concerns, and reporting issues.</li><li>Serve as a liaison between businesses, property owners, and the DCP.</li><li>Collaborate closely with DCP staff to share insights from business visits, ensuring our internal work reflects real-time downtown needs.</li><li>Support implementation of the City of Fargo&rsquo;s Downtown InFocus initiatives.</li><li>Assist with business-focused programs such as the Coffee and Cocoa Crawl, Window Wonderland, Small Business features, holiday campaigns, etc.</li><li>Track district trends, business changes (openings/closings), and report opportunities or concerns to DCP leadership.</li></ul>Events &amp; Programming Support (20%)<ul><li>Assist in planning and executing DCP events, including membership socials, educational workshops, panel discussions, and business appreciation events.</li><li>Support onsite needs for major community events (Street Fair, Holiday Lights Parade, Fashion Show, Miss Downtown, etc.).</li><li>Bring ideas and solutions to event planning discussions and help improve processes through thoughtful problem-solving and feedback.</li><li>Coordinate member participation in events and district-wide activations.</li></ul>Partnership &amp; Community Coordination (10%)<ul><li>Build strong relationships with downtown institutions, city departments, service providers, neighborhood groups, and anchor organizations.</li><li>Participate in downtown meetings, business roundtables, and stakeholder working groups as a representative of the DCP.</li><li>Support advocacy efforts by gathering business feedback and communicating district-wide needs.</li></ul>Qualifications<ul><li>Bachelor&rsquo;s degree in communications, business, community development, public relations, or related field OR equivalent professional experience.</li><li>2+ years of experience in community engagement, business development, nonprofit management, or related work.</li><li>Strong interpersonal skills; thrives in relationship-oriented work and public-facing environments.</li><li>Strong attention to detail with the ability to organize information, maintain accurate records, and keep processes running smoothly for a small, fast-moving team.</li><li>Outstanding communication skills, both written and verbal.</li><li>Highly organized with the ability to manage multiple priorities in a fast-paced environment.</li><li>Able to balance independent work with strong collaboration; comfortable bringing ideas forward, communicating needs, and working as part of a close-knit team.</li><li>Ability to work independently and as part of a small, collaborative team.</li><li>Comfortable walking outdoors year-round throughout Downtown Fargo.</li><li>Occasional evenings/weekends required for events.</li></ul>Preferred Skills<ul><li>Knowledge of Downtown Fargo and its business community.</li><li>Familiarity using CRM or membership management systems (NOVI preferred).</li><li>Experience in sales, business outreach, or member-driven work.</li><li>Comfortable supporting small businesses through events, promotions, or community engagement initiatives.</li><li>Experience collaborating with retailers, restaurants, or entrepreneurs.</li></ul>About the DCPThe Downtown Community Partnership works to promote, support, and grow Downtown Fargo as the vibrant heart of the region. Through advocacy, events, placemaking, member services, and community partnerships, the DCP connects businesses, residents, and visitors to create a thriving and inclusive downtown experience.Job Type: Full-timePay: $48,000.00 - $60,000.00 per yearBenefits:<ul><li>Dental insurance</li><li>Flexible schedule</li><li>Health insurance</li><li>Paid time off</li><li>Retirement plan</li><li>Vision insurance</li></ul>Application Question(s):<ul><li>Do you love Downtown Fargo? If so, what does Downtown Fargo mean to you?</li></ul>Work Location: In person

Downtown Engagement and Membership Manager

Evergreen Treatment Services

<div>Description:

Title: Community Justice (LEAD) Program Manager
Location: Rainier Beach
Schedule: 8:30am-4:30pm
Salary Range: $97,500-$105,000
Working at Evergreen Treatment Services makes a big difference in our community!<ul><li>
ETS has been working to transform the lives of individuals and their communities through innovative and effective addiction and social services in Western Washington for over 50 years. Learn more about our mission and values.</li><li>
Change begins within. We strive to foster and sustain a diverse and inclusive community within our organization. Find out how we are working to achieve racial equity, health equity, and community justice.</li><li>
Our Clinic Services and REACH teams bring critical professional expertise and heartfelt compassion to the work they do every day to serve our most vulnerable community members. Check out the compelling stories told by our patients, clients, and staff members that provide more information and a clear picture regarding our organization&rsquo;s essential work.</li></ul>
REACH Mission and Values
The REACH Program of Evergreen Treatment Services works with individuals experiencing homelessness and behavioral health conditions to help them achieve stability and improved quality of life. The REACH mission is to foster community health and safety through outreach, relationship, healing interventions and systems advocacy for people who use drugs. REACH provides outreach-based-care coordination, multidisciplinary clinical services, and supports to access and maintain housing. All services are based in principles of harm reduction that offer respect and dignity to individuals moving through stages of change in their lives.
REACH incorporates a racial equity lens that includes naming the impact and actively dismantling systems of oppression rooted in White Supremacy, while addressing the root causes perpetuating
historical trauma and immense suffering in individuals&rsquo; lives. We are committed to building a robust behavioral health response that diverts people away from jail by rebuilding community and providing services to ensure those presently marginalized aren&rsquo;t just surviving, but able to thrive.
REACH offers an array of services ranging from survival support provided where folks are living outside to linkages to essential resources such as housing, assistance to resolve legal issues, health care, entitlements and easily accessible treatment for substance use disorders and mental health conditions.
The REACH team is passionate about creating a hospitable and welcoming environment for all people while providing quality services on an individually tailored basis to our clientele. REACH values diversity of lived experience, is committed to racial equity and social justice, and appreciates hard work,
creativity, and a good sense of humor. People who have been impacted by the criminal legal system are encouraged to apply.
This dynamic position plays an important role in helping ETS accomplish our mission!
Job Summary:<ul><li>
The LEAD Program Manager role is part of the Community Justice Let Everyone Advance with Dignity formerly Law Enforcement Assisted Diversion (LEAD) team &amp; Recovery Navigator Program funds that supports ETS&rsquo; mission through helping Law Enforcement divert individuals engaged in low-level drug offenses and prostitution from the criminal justice system to case management services. These clients will be provided goods and social services that are hoped to help cut down on their legal recidivism.</li><li>
The LEAD PM will be working in conjunction with other REACH domains focused on LEAD &amp; RNP work including Outreach, Housing, &amp; Integrated Care domains.</li><li>
Oversee &amp; help facilitate data collection, data reporting, &amp; program evaluation efforts for RNP &amp; LEAD.</li><li>
This role makes a critical difference at ETS by taking responsibility for day-to-day supervision &amp; leadership development of LEAD Supervisors through regularly scheduled individual meetings and clinical supervision.</li><li>
The program manager will be responsible for collaborating with reach leadership regarding the day-to-day supervision of various staff working directly or in conjunction with this role. This may include staffing all reached domains including outreach, community justice, housing and integrated care. The program manager will work in close coordination with CJ Associate Director, Seattle LEAD Program Manager, REACH Directors and other REACH leadership to ensure effective communication, collaboration and service provision. The program manager will maintain effective collaborative relationships with all internal reach and external partners and community stakeholders.</li><li>
The nature of this position is extremely independent, requiring creative thinking, multitasking, time management and organizational skills, public speaking and excellent interpersonal conflict resolution skills.</li><li>
The position is full-time onsite, and the days and hours are M-F 8:30 a.m. to 5:00 p.m. It will require traveling between REACH/LEAD office &amp; various jurisdictions supported by the LEAD program in South King County &amp; Seattle.</li></ul>
Responsibilities:<ul><li>
Help ETS succeed in carrying out our mission through working together with other staff to transform systems of harm and inequity to create different approaches to improving community health and safety through addressing substance use and homelessness.</li><li>
Assist with the organization-wide initiative to reimagine our interconnectedness within our community to overcome the aspects of our society and organizational culture shaped by white supremacy and settler colonialism.</li><li>
Oversee all aspects of the REACH-LEAD &amp; RNP operations.</li><li>
The Program Manager will work in collaboration CJ Associate Director, LEAD Seattle Program Manager &amp; REACH Leadership to ensure effective communication, collaboration and service provision; maintain relationships with external LEAD &amp; RNP partners/stakeholders.</li><li>
Act as a community liaison for the reach point person for external stakeholders including King County Behavioral Health and Recovery Division, Purpose-Action-Dignity, King County Prosecuting Attorney&rsquo;s Office, Seattle, Burien, Des Moines, Algona City Attorney, Seattle, Burien, Des Moines, Algona Police Departments, King County Sheriff&rsquo;s office, etc.</li><li>
Facilitate communication and coordination among service providers and other stakeholders involved and associated community resources.</li><li>
Help develop interagency agreements and or memorandums of understanding as needed to enhance collaborative partnerships and clarify roles and responsibilities to facilitate coordination of care for individuals served through this program manager role.</li><li>
Participate in regional and local meetings that pertain to this role including lead operational work groups and policy coordinating groups.</li><li>
Communicate regularly with the regional lead administrators and other relevant systems and leadership partners to highlight barriers, challenges, and successes.</li><li>
Identify system gaps and services as part of continual resource mapping to help inform future expansion of needed resources.</li><li>
Facilitate coordination of all REACH services related to LEAD &amp; RNP.</li><li>
Health insurance sufficient staffing of appropriately trained personnel to provide outreach-based intake and referral services, comprehensive biopsychosocial assessment, intensive care management, warm handoffs and linkages to treatment and recovery support services along the continuum of care.</li><li>
Provide oversight to ensure that the uniform standards are implemented with fidelity to the model.</li><li>
Respond to requests for information about your program services from interested parties including other cities in the media.</li><li>
Provide training and consultation for other entities interested in developing programs such as these.</li><li>
Direct supervision of some staff working in the lead program.</li><li>
Approve leave requests and conduct performance evaluations of supervised ease in accordance with agency policies.</li><li>
Keep the REACH&mdash;Vice President&rsquo;s, Associate Directors, Directors, and leadership informed of the material and support needs of staff.</li><li>
Represent reach to community stakeholders using effective communication and strategic partnerships to best leverage reaches strengths and contribute to the overall success of REACH.</li><li>
Supervise LEAD Supervisors to ensure that supervisees are:</li><li>
Supporting Case Managers in engaging clients through outreach, trusting relationships and individually tailored case management services.</li><li>
Collaborating with clients to develop an individualized service plan and helping clients achieve identified goals.</li><li>
Advocating for clients to gain access to a wide variety of community resources.</li><li>
Identifying gaps and barriers in available community resources and advocating for systemic changes.</li><li>
Attending LEAD and REACH Leadership Team meetings and other required meetings.</li><li>
Managing LEAD Supervisors in developing and maintaining clinical management client files for assigned caseload according to agency and contract requirements.</li><li>
Overseeing LEAD Supervisors in tracking all purchasing activities accurately and timely.</li><li>
Conduct performance evaluations of supervisees in accordance with agency policies.</li><li>
Approve leave requests submitted by supervisees to ensure adequate leave and coverage.</li><li>
Facilitate conflict resolution between supervisees and other staff or partners.</li><li>
Keep the CJ Associate Director informed of the material needs of LEAD &amp; RNP staff.</li><li>
Represent the LEAD &amp; RNP program to community stakeholders using effective communication and strategic partnerships to best leverage the LEAD program&rsquo;s strengths and contribute to the success of the program.</li></ul>
Note: New and/or different duties and responsibilities may be assigned to this job at any time.
Requirements:

Qualifications:
Education and/or Relevant and Lived Experience (if applicable):<ul><li>
Masters degree preferred, undergraduate degree required. Relevant employment and/or lived experience may also be considered as a substitute for some requirements.</li><li>
A minimum of three years is experience in work related to social work and/or outreach programs. Experience providing services to individuals with substance use disorders with a harm reduction perspective is essential. Experience with case management and substance use disorder treatment preferred. Two years supervisory experience or equivalent required. Competency and clinical supervision preferred.</li></ul>
Knowledge and Skills:<ul><li>
Have an understanding of racial justice and social equity and a commitment to helping create an equitable environment for all ETS clients and patients as well as fellow staff.</li><li>
Ability to establish and maintain effective working relationships with clients, patients, and staff from a wide variety of ethnic, socioeconomic, and cultural backgrounds.</li><li>
Strong interpersonal skills and verbal/ written communication skills.</li><li>
Excellent organizational skills and ability to prioritize workload, work independently, and complete tasks timely and efficiently.</li><li>
Dependable, able to work under pressure, receptive to change, willingness to learn, cooperative approach to problem solving.</li><li>
Valid Driver&rsquo;s License</li><li>
Flexible team player, with excellent attention to detail.</li><li>
Ability to maintain confidentiality and use discretion when handling highly sensitive information.</li><li>
Ability to set boundaries, resolve conflict and de-escalate issues.</li><li>
Computer literate, with basic knowledge of Microsoft Office Suite (or equivalent suites such as Google Workspace), as well as a high level of initiative in keeping current with technological changes. Skills needed include basic functions such as utilizing MS Outlook email and calendaring programs (or equivalent) and sending attachments, using MS Teams or equivalent chat, call, and videoconference features, and navigating search engines such as Edge or Google and carrying out browser searches and website benchmarking steps.</li></ul>
Physical Conditions and Requirements:<ul><li>
The employee may be exposed to illicit drug residues and fumes or other bio-hazardous materials when carrying out job functions. There is also potential for exposure to bloodborne pathogens. ETS will provide employees with appropriate training to limit the risk of exposure to bloodborne pathogens. Policies and procedures are in place addressing each item specifically.</li><li>
The employee is regularly required to sit; use hands to finger, handle or feel objects, tools, or controls; reach with hands and arms and talk or hear; frequently required to stand, walk, and kneel; occasionally to climb balance, or stoop; rarely to crouch or crawl.</li><li>
The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close, color, and peripheral vision and the ability to adjust focus. The noise level in the work environment is moderate.</li></ul>
Equipment Used:<ul><li>
Computer, photocopier, fax machine, and phone.</li><li>
Possible use of a program vehicle, for which a valid Driver&rsquo;s License and acceptable driving would be required.</li></ul>
Inclusivity and Reasonable Accommodation:
Evergreen Treatment Services is an Equal Opportunity Employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. Note that a Washington State Patrol criminal background check will be conducted periodically as a condition of ongoing employment, and candidates with prior criminal convictions will be invited to provide additional context as needed.
ETS will reasonably accommodate qualified individuals with a disability so that they can perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation, or if the accommodation creates an undue hardship for ETS. We also seek to provide reasonable accommodation for the interview process.</div>

Community Justice Program Manager - REACH/South King County

Almost Family Home Healthcare

Job Overview We are seeking a dynamic and proactive Community Liaison to serve as a bridge between our organization and the community. This role involves developing and executing strategic marketing initiatives, fostering community relationships, and promoting our brand across multiple channels. The ideal candidate will possess strong skills in community engagement to enhance our outreach efforts and support organizational goals.Job Type: ContractPay: $48,434.35 - $120,000.00 per yearWork Location: In person

MARKETER/Medical COMMUNITY LIAISON

<div>Description:

Title: Community Justice (LEAD) Program Manager
Location: Belltown
Schedule: 8:30am-4:30pm
Salary Range: $97,500-$105,000
Working at Evergreen Treatment Services makes a big difference in our community!<ul><li>
ETS has been working to transform the lives of individuals and their communities through innovative and effective addiction and social services in Western Washington for over 50 years. Learn more about our mission and values.</li><li>
Change begins within. We strive to foster and sustain a diverse and inclusive community within our organization. Find out how we are working to achieve racial equity, health equity, and community justice.</li><li>
Our Clinic Services and REACH teams bring critical professional expertise and heartfelt compassion to the work they do every day to serve our most vulnerable community members. Check out the compelling stories told by our patients, clients, and staff members that provide more information and a clear picture regarding our organization&rsquo;s essential work.</li></ul>
REACH Mission and Values
The REACH Program of Evergreen Treatment Services works with individuals experiencing homelessness and behavioral health conditions to help them achieve stability and improved quality of life. The REACH mission is to foster community health and safety through outreach, relationship, healing interventions and systems advocacy for people who use drugs. REACH provides outreach-based-care coordination, multidisciplinary clinical services, and supports to access and maintain housing. All services are based in principles of harm reduction that offer respect and dignity to individuals moving through stages of change in their lives.
REACH incorporates a racial equity lens that includes naming the impact and actively dismantling systems of oppression rooted in White Supremacy, while addressing the root causes perpetuating
historical trauma and immense suffering in individuals&rsquo; lives. We are committed to building a robust behavioral health response that diverts people away from jail by rebuilding community and providing services to ensure those presently marginalized aren&rsquo;t just surviving, but able to thrive.
REACH offers an array of services ranging from survival support provided where folks are living outside to linkages to essential resources such as housing, assistance to resolve legal issues, health care, entitlements and easily accessible treatment for substance use disorders and mental health conditions.
The REACH team is passionate about creating a hospitable and welcoming environment for all people while providing quality services on an individually tailored basis to our clientele. REACH values diversity of lived experience, is committed to racial equity and social justice, and appreciates hard work,
creativity, and a good sense of humor. People who have been impacted by the criminal legal system are encouraged to apply.
This dynamic position plays an important role in helping ETS accomplish our mission!
Job Summary:<ul><li>
The LEAD Program Manager role is part of the Community Justice Let Everyone Advance with Dignity formerly Law Enforcement Assisted Diversion (LEAD) team &amp; Recovery Navigator Program funds that supports ETS&rsquo; mission through helping Law Enforcement divert individuals engaged in low-level drug offenses and prostitution from the criminal justice system to case management services. These clients will be provided goods and social services that are hoped to help cut down on their legal recidivism.</li><li>
The LEAD PM will be working in conjunction with other REACH domains focused on LEAD &amp; RNP work including Outreach, Housing, &amp; Integrated Care domains.</li><li>
Oversee &amp; help facilitate data collection, data reporting, &amp; program evaluation efforts for RNP &amp; LEAD.</li><li>
This role makes a critical difference at ETS by taking responsibility for day-to-day supervision &amp; leadership development of LEAD Supervisors through regularly scheduled individual meetings and clinical supervision.</li><li>
The program manager will be responsible for collaborating with reach leadership regarding the day-to-day supervision of various staff working directly or in conjunction with this role. This may include staffing all reached domains including outreach, community justice, housing and integrated care. The program manager will work in close coordination with CJ Associate Director, Seattle LEAD Program Manager, REACH Directors and other REACH leadership to ensure effective communication, collaboration and service provision. The program manager will maintain effective collaborative relationships with all internal reach and external partners and community stakeholders.</li><li>
The nature of this position is extremely independent, requiring creative thinking, multitasking, time management and organizational skills, public speaking and excellent interpersonal conflict resolution skills.</li><li>
The position is full-time onsite, and the days and hours are M-F 8:30 a.m. to 5:00 p.m. It will require traveling between REACH/LEAD office &amp; various jurisdictions supported by the LEAD program in South King County &amp; Seattle.</li></ul>
Responsibilities:<ul><li>
Help ETS succeed in carrying out our mission through working together with other staff to transform systems of harm and inequity to create different approaches to improving community health and safety through addressing substance use and homelessness.</li><li>
Assist with the organization-wide initiative to reimagine our interconnectedness within our community to overcome the aspects of our society and organizational culture shaped by white supremacy and settler colonialism.</li><li>
Oversee all aspects of the REACH-LEAD &amp; RNP operations.</li><li>
The Program Manager will work in collaboration CJ Associate Director, LEAD Seattle Program Manager &amp; REACH Leadership to ensure effective communication, collaboration and service provision; maintain relationships with external LEAD &amp; RNP partners/stakeholders.</li><li>
Act as a community liaison for the reach point person for external stakeholders including King County Behavioral Health and Recovery Division, Purpose-Action-Dignity, King County Prosecuting Attorney&rsquo;s Office, Seattle, Burien, Des Moines, Algona City Attorney, Seattle, Burien, Des Moines, Algona Police Departments, King County Sheriff&rsquo;s office, etc.</li><li>
Facilitate communication and coordination among service providers and other stakeholders involved and associated community resources.</li><li>
Help develop interagency agreements and or memorandums of understanding as needed to enhance collaborative partnerships and clarify roles and responsibilities to facilitate coordination of care for individuals served through this program manager role.</li><li>
Participate in regional and local meetings that pertain to this role including lead operational work groups and policy coordinating groups.</li><li>
Communicate regularly with the regional lead administrators and other relevant systems and leadership partners to highlight barriers, challenges, and successes.</li><li>
Identify system gaps and services as part of continual resource mapping to help inform future expansion of needed resources.</li><li>
Facilitate coordination of all REACH services related to LEAD &amp; RNP.</li><li>
Health insurance sufficient staffing of appropriately trained personnel to provide outreach-based intake and referral services, comprehensive biopsychosocial assessment, intensive care management, warm handoffs and linkages to treatment and recovery support services along the continuum of care.</li><li>
Provide oversight to ensure that the uniform standards are implemented with fidelity to the model.</li><li>
Respond to requests for information about your program services from interested parties including other cities in the media.</li><li>
Provide training and consultation for other entities interested in developing programs such as these.</li><li>
Direct supervision of some staff working in the lead program.</li><li>
Approve leave requests and conduct performance evaluations of supervised ease in accordance with agency policies.</li><li>
Keep the REACH&mdash;Vice President&rsquo;s, Associate Directors, Directors, and leadership informed of the material and support needs of staff.</li><li>
Represent reach to community stakeholders using effective communication and strategic partnerships to best leverage reaches strengths and contribute to the overall success of REACH.</li><li>
Supervise LEAD Supervisors to ensure that supervisees are:</li><li>
Supporting Case Managers in engaging clients through outreach, trusting relationships and individually tailored case management services.</li><li>
Collaborating with clients to develop an individualized service plan and helping clients achieve identified goals.</li><li>
Advocating for clients to gain access to a wide variety of community resources.</li><li>
Identifying gaps and barriers in available community resources and advocating for systemic changes.</li><li>
Attending LEAD and REACH Leadership Team meetings and other required meetings.</li><li>
Managing LEAD Supervisors in developing and maintaining clinical management client files for assigned caseload according to agency and contract requirements.</li><li>
Overseeing LEAD Supervisors in tracking all purchasing activities accurately and timely.</li><li>
Conduct performance evaluations of supervisees in accordance with agency policies.</li><li>
Approve leave requests submitted by supervisees to ensure adequate leave and coverage.</li><li>
Facilitate conflict resolution between supervisees and other staff or partners.</li><li>
Keep the CJ Associate Director informed of the material needs of LEAD &amp; RNP staff.</li><li>
Represent the LEAD &amp; RNP program to community stakeholders using effective communication and strategic partnerships to best leverage the LEAD program&rsquo;s strengths and contribute to the success of the program.</li></ul>
Note: New and/or different duties and responsibilities may be assigned to this job at any time.
Requirements:

Qualifications:
Education and/or Relevant and Lived Experience (if applicable):<ul><li>
Masters degree preferred, undergraduate degree required. Relevant employment and/or lived experience may also be considered as a substitute for some requirements.</li><li>
A minimum of three years is experience in work related to social work and/or outreach programs. Experience providing services to individuals with substance use disorders with a harm reduction perspective is essential. Experience with case management and substance use disorder treatment preferred. Two years supervisory experience or equivalent required. Competency and clinical supervision preferred.</li></ul>
Knowledge and Skills:<ul><li>
Have an understanding of racial justice and social equity and a commitment to helping create an equitable environment for all ETS clients and patients as well as fellow staff.</li><li>
Ability to establish and maintain effective working relationships with clients, patients, and staff from a wide variety of ethnic, socioeconomic, and cultural backgrounds.</li><li>
Strong interpersonal skills and verbal/ written communication skills.</li><li>
Excellent organizational skills and ability to prioritize workload, work independently, and complete tasks timely and efficiently.</li><li>
Dependable, able to work under pressure, receptive to change, willingness to learn, cooperative approach to problem solving.</li><li>
Valid Driver&rsquo;s License</li><li>
Flexible team player, with excellent attention to detail.</li><li>
Ability to maintain confidentiality and use discretion when handling highly sensitive information.</li><li>
Ability to set boundaries, resolve conflict and de-escalate issues.</li><li>
Computer literate, with basic knowledge of Microsoft Office Suite (or equivalent suites such as Google Workspace), as well as a high level of initiative in keeping current with technological changes. Skills needed include basic functions such as utilizing MS Outlook email and calendaring programs (or equivalent) and sending attachments, using MS Teams or equivalent chat, call, and videoconference features, and navigating search engines such as Edge or Google and carrying out browser searches and website benchmarking steps.</li></ul>
Physical Conditions and Requirements:<ul><li>
The employee may be exposed to illicit drug residues and fumes or other bio-hazardous materials when carrying out job functions. There is also potential for exposure to bloodborne pathogens. ETS will provide employees with appropriate training to limit the risk of exposure to bloodborne pathogens. Policies and procedures are in place addressing each item specifically.</li><li>
The employee is regularly required to sit; use hands to finger, handle or feel objects, tools, or controls; reach with hands and arms and talk or hear; frequently required to stand, walk, and kneel; occasionally to climb balance, or stoop; rarely to crouch or crawl.</li><li>
The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close, color, and peripheral vision and the ability to adjust focus. The noise level in the work environment is moderate.</li></ul>
Equipment Used:<ul><li>
Computer, photocopier, fax machine, and phone.</li><li>
Possible use of a program vehicle, for which a valid Driver&rsquo;s License and acceptable driving would be required.</li></ul>
Inclusivity and Reasonable Accommodation:
Evergreen Treatment Services is an Equal Opportunity Employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. Note that a Washington State Patrol criminal background check will be conducted periodically as a condition of ongoing employment, and candidates with prior criminal convictions will be invited to provide additional context as needed.
ETS will reasonably accommodate qualified individuals with a disability so that they can perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation, or if the accommodation creates an undue hardship for ETS. We also seek to provide reasonable accommodation for the interview process.</div>

Community Justice Program Manager - REACH/Belltown

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