community outreach worker

United Counseling Service of Bennington County

<div>The Community Outreach and Engagement Worker is responsible for providing community outreach, engagement, and retention support services to individuals experiencing substance use disorders. The position supports and strengthens implementation of community referral pathways to increase treatment engagement, retention, and recovery outcomes.
This position is designed to support underserved and high-risk populations with lower interaction with Vermont&rsquo;s system of care, including individuals involved in the criminal justice system, individuals experiencing homelessness, and persons with co-occurring disorders. The Community Outreach and Engagement Worker will report to Assistant Director of Outpatient Services. The Community Outreach Worker will work collaboratively with UCS&rsquo;s SUD Case Manager, Same Day Access Teams, UCS Emergency Services, and other members of the Outpatient program. The Community Outreach Worker will at a minimum attend local, regional, and state partner stakeholder meetings; scheduled and organize community partner and stakeholder meetings, represent UCS for the purpose of raising awareness both directly and indirectly of services available to individuals with substance use disorders.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Outreach and Community Engagement<ul><li>
Conduct outreach activities in community settings including shelters, police barracks, social service agencies, recovery centers, healthcare settings, and other community locations.</li><li>
Develop and maintain collaborative referral relationships with community organizations and service providers.</li><li>
Engage prospective clients and assist individuals and families in accessing treatment and recovery supports.</li><li>
Identify and reduce barriers to treatment engagement and continuity of care.</li><li>
Provide assertive outreach to individuals who miss appointments or disengage from services.</li><li>
Support successful transitions between levels of care and recovery support services.</li></ul>
Client Engagement and Care Coordination<ul><li>
Provide outreach, engagement, and support services to individuals seeking or in need of SUD treatment and recovery services.</li><li>
Interest/proficiency in working with individuals recently released from incarceration, individuals experiencing homelessness, and other marginalized populations.</li><li>
Educate clients on available treatment and recovery options, including Medication Assisted Treatment (MAT), outpatient treatment, inpatient treatment, peer recovery supports, and harm reduction services.</li><li>
Utilize motivational interviewing and trauma-informed approaches to engage clients in a respectful, culturally responsive, and nonjudgmental manner.</li><li>
Assist clients with accessing services including primary care, mental health treatment, social services, insurance resources, housing supports, transportation, employment services, community supports and residential treatment programs.</li><li>
Coordinate referrals and facilitate timely access to treatment and follow-up care with internal teams and community providers.</li><li>
Maintain ongoing communication with clients through phone, text, email, or in-person contact to encourage engagement in treatment and reduce barriers to care.</li><li>
Coordinate with clinicians, case managers, probation/parole staff, hospitals, recovery coaches, and other providers.</li><li>
Support client engagement in treatment planning and recovery goals.</li><li>
Provide advocacy and recovery-oriented support services.</li></ul>
Documentation and Record Keeping<ul><li>
Complete documentation in a timely, accurate, and professional manner in accordance with agency standards.</li><li>
Utilize electronic health record systems, including My Avatar, for client documentation and reporting requirements.</li><li>
Maintain program data and assist with collecting and reporting required program metrics and outcomes.</li><li>
Maintain confidentiality of all client, agency, and program information in accordance with HIPAA and agency policies.</li><li>
Assist with maintaining and updating community resource directories and public-facing program information as assigned.</li><li>
Maintain timely and accurate documentation in accordance with agency, HIPAA, and 42 CFR Part 2 requirements.</li><li>
Collect and report program outcome data including outreach contacts, engagement efforts, retention activities, and contingency management participation.</li><li>
Assist with quarterly grant reporting and performance measure tracking.</li></ul>
Team Participation and Administrative Responsibilities<ul><li>
Participate in staff meetings, supervision, training, and interdisciplinary care coordination activities.</li><li>
Collaborate with internal teams and external providers to improve continuity of care and client outcomes.</li></ul>
Support agency access and intake functions as requested.<ul><li>
Participate in professional development activities and maintain knowledge of current best practices in substance use disorder treatment and recovery services.</li></ul>
Perform other duties as assigned.
QUALIFICATIONS / EDUCATION / EXPERIENCE:
COMPUTER SKILLS (1):
Proficiency is required in a Windows Operating System to include competency in Microsoft Office programs Word, Excel, Outlook, and PowerPoint. Additionally, proficiency is required with day-to-day information entry and retrieval in the Agency&rsquo;s electronic medical record system, employee electronic expense tracking system, and electronic payroll self-entry system.
LANGUAGE SKILLS (2):
Ability to communicate effectively in both verbal and written formats with clients, staff, community partners, and stakeholders. Ability to respond to common inquiries, concerns, or complaints from clients, regulatory agencies, and members of the public. Ability to prepare clinical documentation, reports, and professional communications related to complex or sensitive topics.
EDUCATION and/or EXPERIENCE (3):<ul><li>
Minimum of Associate degree in Human Services, Social Work, Psychology, Health Sciences with background in substance use disorders.</li><li>
Valid driver&rsquo;s license and auto insurance.</li></ul></div>

Community Outreach Worker

Live4Lali

Women, trans, gender non-conforming and queer folks, Black, Indigenous, People of Color (BIPOC), and individuals with disabilities are encouraged to apply. Live4Lali is an equal opportunity employer and does not discriminate by race, age, sex, gender identity, gender expression, national origin, sexual orientation, or disability in its procedures and policies. Involvement in the criminal justice system is not an automatic disqualifier. Live4Lali does not discriminate on the basis of any protected status, complies with the Illinois Human Rights Act, and provides reasonable accommodations as required by law.Substance use disorder continues to be a devastating public health crisis. Americans die from drug overdoses at a rate of roughly 210 to 300 people per day. In 2023, there were 105,007 total drug overdose deaths in the United States. In Illinois, 3052 residents died from an accidental drug overdose in 2023, which is more than twice the number of fatal motor vehicle accidents and more than twice the number of homicides. The increase in the number of fatalities is attributed to the rise of synthetic opioids, such as fentanyl. Since 2013, synthetic opioid deaths in Illinois have increased 3,341%.Live4Lali has been serving suburban Chicagoland for nearly sixteen years providing critical prevention, education, treatment access, support programs, community solutions-building initiatives, risk reduction, and overdose prevention services to decrease the devastating toll of the opioid epidemic. mission is to reduce stigma and prevent substance use disorder among individuals, families, and communities, and minimize the overall health, legal and social harms associated with substance use.______________________________________________________________________The Young Adult Outreach Coordinator &ndash; South Cook reports to the South Cook County Program Manager and works collaboratively with other Outreach Coordinators. This role focuses on community-based outreach to provide education on risk reduction strategies, naloxone, and overdose prevention to young adults ages 18&ndash;24, while building trusting relationships with young adults who use substances. The Outreach Coordinator also provides peer-based support, drawing on lived experience to reduce harms associated with substance use and connect individuals to resources and support.Core Responsibilities<ul><li>Identify areas of greatest need within Suburban Southern Cook County for young adults ages 18&ndash;24, and distribute Naloxone both on the street and within existing services;</li><li>Provide peer-based support to participants through rapport building, recovery coaching, risk reduction&ndash;informed interventions, and referrals, using lived experience to support participant-defined goals and reduce harms associated with substance use.</li><li>Engage in weekly shifts on our Mobile Outreach Project;</li><li>Assist with stocking, ordering and maintaining risk reduction inventory;</li><li>Accurately log and report data collected during outreach;</li><li>Provide on the spot training in risk reduction and overdose response and distribute naloxone, the opioid overdose reversal medication across the county.</li><li>Provide education on overdose prevention and risk reduction techniques;</li><li>Identify treatment providers, shelters, supportive housing, sober living and other facilities and educate on the need to scale up access to naloxone and other safety practices, providing training where needed;</li><li>Identify events, organizations, and community spaces where young adults ages 18&ndash;24 gather and connect, and collaborate on risk reduction, education, and engagement initiatives;</li><li>Conduct outreach and build relationships with colleges, trade schools, workforce development programs, community organizations, recreation centers, faith communities, and other groups serving young adults;</li><li>Collaborate with the Marketing and Engagement Specialist to develop and implement social media outreach and engagement strategies designed to reach, educate, and connect with young adults ages 18&ndash;24;</li><li>Provide peer support for participants, including treatment navigation, housing navigation, and other social services as needed;</li><li>Provide transportation for individuals requiring treatment, recovery, or wrap-around services;</li><li>Provide increased and enhanced training to impacted persons and the general public on first aid practices, naloxone distribution, and risk reduction practices;</li><li>Identify and develop safety plans with peers who are at increased risk of overdose;</li><li>Collect, input, and coordinate data;</li><li>Must have an understanding of, and ability to maintain, HIPAA compliance and participant confidentiality at all times.</li><li>Manage the daily activities of the Outreach Team, including providing outreach guidance, support, and resource coordination</li></ul>Desired QualificationsThe Young Adult Outreach Coordinator &ndash; South Cook must be a person with lived experience, preferably with at least 2 years in recovery/remission from substance use disorder. Being bilingual in Spanish is a plus. They will preferably also have a minimum of two years&rsquo; relevant work experience in substance use disorder, mental health, public health, youth and young adult services, or social work. This candidate will demonstrate the following qualifications:<ul><li>Direct service delivery experience in the community social services sector with a demonstrated working knowledge of community-based programs and community support systems;</li><li>Demonstrated ability to establish rapport with a diverse range of clientele including young adults, individuals who are actively using substances, and those living with significant health challenges;</li><li>Proficiency in technology, including but not limited to Google Drive, Zoom and Microsoft Office Suite;</li><li>Demonstrated attention to detail and strong organizational skills;</li><li>Demonstrated knowledge in the areas of safer drug use, addictions, safer sex, sex work, HIV/AIDS, hepatitis C, mental health, etc.;</li><li>Demonstrated knowledge of social justice, health promotion and public health approaches and models of social support and health care;</li><li>Demonstrated understanding and commitment to risk reduction principles and practices (including syringe exchange);</li><li>Experience managing hostile interactions, utilizing non-violent communication and diffusing techniques;</li><li>Ability to problem solve with creativity, flexibility and assertiveness in dealing with complex issues;</li><li>Ability to work as part of a team, to prioritize and handle multiple tasks, and to work independently in a high-pressure environment;</li><li>CPR and Basic first aid certified preferred;</li><li>Demonstrated understanding of the importance and role of people who use drugs in the development, delivery, and evaluation of services intended to benefit them;</li><li>Excellent communication and interpersonal skills required to work effectively with co-workers, clients, the community, and other service providers;</li><li>Strong working knowledge of local health and social services;</li><li>Knowledge of youth and young adult engagement strategies, including community outreach and social media engagement, preferred;</li><li>Must have a valid driver&rsquo;s license, proof of insurance and reliable inter-suburban transportation;</li><li>Feel comfortable driving up to 100 miles per day to serve the population, reimbursable when possible, pending grant status;</li><li>Must comply with all Live4Lali policies and procedures, including, but not limited to the Risk Management Guidelines.</li></ul>Work Environment and ScheduleThe Young Adult Outreach Coordinator &ndash; South Cook position is based out of our South Holland office and requires regular travel to multiple community locations. Due to the dynamic nature of street-based and mobile outreach work, this role operates on a flexible and evolving schedule that does not follow a traditional 9:00 a.m. &ndash; 5:00 p.m. workday. Hours may include evenings or weekends and will adjust as programs expand and community needs shift. The position requires a full-time commitment of 40 hours per week, with days and times adaptable and open to negotiation for the right candidate.Pay: $37,000.00 - $47,000.00 per yearBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Employee assistance program</li><li>Flexible schedule</li><li>Health insurance</li><li>Paid time off</li><li>Parental leave</li><li>Retirement plan</li><li>Vision insurance</li></ul>People with a criminal record are encouraged to applyApplication Question(s):<ul><li>What has been your experience with the war on drugs, opioid epidemic, and harm reduction?</li><li>This role requires staff to have lived experience in substance use. Do you identify as a person in recovery or having experience with substance use?</li></ul>Work Location: In person

Young Adult Outreach Coordinator - South Cook

North Olympic Library System

Please note: Applicants must apply directly with the Library by following the instructions on the specific job notice (https://www.nols.org/employment/) and must include all required application materials. Applications from Indeed will not be accepted. Incomplete applications will not be accepted.About the PositionThe Community Outreach Specialist applies professional library knowledge to plan, provide and support a wide array of services and programs for library patrons, including outreach, Bookmobile services, and programming of a more complex and demanding nature, and assisting with the creation and development of library marketing materials. Work includes both direct customer service and activities that support other library services. Work is performed under general supervision in close collaboration with branch and systemwide staff. This specific position is assigned to work on the west end of Clallam County.In this recruitment, NOLS is particularly, but not exclusively, interested in reviewing applications from candidates who have skills, experience, or professional enthusiasm in the following areas:&middot; Assisting with creation and deployment of varied community engagement activities for all ages;&middot; Developing innovating and inclusive services for rural communities;&middot; Working with Spanish-speaking communities and Native nations;&middot; Collaboration and communication with system-wide teams;&middot; Routinely driving and operating a bookmobile or sprinter van-like vehicle over long distances.Examples of Essential Job FunctionsWork performed may include, but is not limited to, the following activities:&middot; Plans, prepares and presents library programs and events;&middot; Assists with development and deployment of community outreach services;&middot; Uses NOLS vehicle for delivering material to patrons and facilities;&middot; Assists with developing community partnerships;&middot; Assists with the creation and development of library marketing materials;&middot; Provides courteous, helpful, and efficient service to customers by checking out materials, issuing library cards, placing holds, accepting payments and answering questions about accounts;&middot; Provides readers advisory services;&middot; Collaborates with others to insure coordinated and effective programs, services, and operations;&middot; Performs tasks that support collection management activities as directed;&middot; Assists and instructs patrons in the use of library equipment;&middot; Assists and instructs patrons in the use of computer interfaces and applications;&middot; Drives NOLS vehicle to NOLS libraries and other locations to perform duties;&middot; Recommends and participates in the development and implementation of operational improvements;&middot; Processes daily cash collections;&middot; Makes minor repairs to library materials;&middot; Opens and closes the NOLS facility;&middot; Collects statistics and other data and prepares reports as required;&middot; Monitors building conditions, and performs minor cleaning, repair, organization, and re-supply tasks to maintain public and work areas in a safe, clean and orderly condition;&middot; Participates in continuing education opportunities as appropriate;&middot; Actively participates in committees, work groups and special assignments;&middot; Performs related duties as required.&middot; Timely and regular attendance is an essential job function.Minimum QualificationsAny combination of education and experience that would likely provide the required knowledge and abilities is qualifying. Typical education and experience would be:Education, Experience, and Certifications:&middot; Two-year college degree;&middot; At least one year of experience working in a library;&middot; Some work experience in customer service;&middot; Valid Washington State driver&rsquo;s license;&middot; Good driving record clear of major traffic violations.Knowledge and Skills Required:&middot; General familiarity with public libraries and library services;&middot; Standard workplace computer applications and equipment;&middot; Principles of alpha numeric filing systems;&middot; Strong customer service attitude;&middot; Strong verbal and written communication skills.Salary, Benefits, and ScheduleFull time position (37.5 hours per week). Salary range 13: $3,511.04 to $4,267.69 per month. Appointment may be made at any step, dependent on experience and qualifications.The benefits package includes:<ul><li>5 days paid personal leave per year;</li><li>15 days paid vacation leave per year (increases after 4, 9, and 15 years of service);</li><li>11 paid holidays per year;</li><li>12 days paid sick leave per year;</li><li>PERS retirement plan and Social Security;</li><li>Medical insurance coverage available for employee with dependent coverage option by payroll deduction (2026 employee portion toward the total premium for subscriber-only coverage is between $0 and $52.35 per month);</li><li>Dental insurance coverage available for employee with dependent coverage added at no extra cost (2026 employee portion toward the total premium is $2.86 per month);</li><li>$1750 annually for employer-funded Health Reimbursement Arrangement (HRA);</li><li>Employer-paid vision coverage for employee and all family members;</li><li>Employer-paid Employee Assistance Program (EAP);</li><li>Employer-paid life and accidental death/dismemberment insurance;</li><li>Deferred compensation plan available with employer match up to $30/month.</li><li>Travel stipend of $40 per month.</li><li>Bilingual pay stipend of between $40 to $80 per month, if applicable.</li></ul>Working ConditionsDuties are generally performed indoors and in vehicles. Evening and weekend hours are regularly required. Work is performed extensively at a computer work station and vehicle with periods of prolonged sitting or standing. Work station may be shared with other staff. Work requires frequent interaction with co-workers and with the public. Environment includes normal range of noise, dust, fumes, and other distractions, working around standard office equipment and specialized library equipment. Facilities are smoke-free; smoking is prohibited in all Library facilities and vehicles.Physical RequirementsEssential job functions require sufficient physical ability to work in an office setting and operate office and library equipment, including the following:&middot; CONTINUOUS sitting; upward and downward flexion of neck; fine finger dexterity and light to moderate finger pressure to manipulate keyboard, equipment controls and other office equipment; pinch grasp to manipulate writing utensils.&middot; FREQUENT side-to-side turning of neck; walking, standing, bending and stooping, pushing/pulling, twisting at waist; moderate wrist torque to twist equipment knobs and dials; lifting objects weighing up to 20 lbs. from below waist to above shoulders and transporting distances up to 50 yards.&middot; OCCASIONAL squatting, kneeling; reaching above and at shoulder height, lifting objects weighing 20-35 lbs. from below waist to above shoulders and transporting distances up to 50 feet.&middot; Ability to push, pull, load, unload, and maneuver heavy book carts.&middot; Ability to work a varied schedule (including evenings and Saturdays).&middot; Ability to travel between library locations using NOLS vehicle, personal vehicle or public transportation.How to Apply Please note: Applicants must apply directly with the Library by following the instructions on the specific job notice (https://www.nols.org/employment/) and must include all required application materials. Applications from Indeed will not be accepted. Incomplete applications will not be accepted.Applications will be accepted until the position is filled. Priority consideration will be given to applications received by 4pm on Thursday, June 18, 2026. Required application materials for this position include: Completed NOLS application form (references will not be contacted until mutual interest is established); Cover letter explaining your interest in working for NOLS and summarizing the skills and abilities that make you a top candidate; Current resume.All materials must be included in order for application to be complete. Incomplete applications will not be considered.Submit applications by email to HR@nols.org. To avoid firewall submission problems, please use simple file names that do not include any hyphenation or extra periods. * * * * * * * * * * * * * * * * *This announcement is meant only as a general description and recruitment guide and is subject to change. It reflects the general information considered necessary to describe the essential functions of the job and shall not be construed as an exhaustive statement of duties, responsibilities, or requirements that may be inherent in the job. It is not intended to limit or modify the right of any supervisor to assign, direct, or control the work of employees under his/her supervision. The use of a particular expression to describe duties shall not be held to exclude other duties not mentioned that are of similar kind or level of difficulty.Further, this announcement does not constitute an expressed or implied contract or an offer of employment.If special accommodations are required during the hiring process, please inform the Executive Director. The North Olympic Library System will consider the possibility of reasonable accommodation for all essential job functions. All Library facilities are smoke-free, and smoking is prohibited in all Library facilities and vehicles. The North Olympic Library System is an Equal Opportunity Employer.Pay: $3,511.00 - $4,267.00 per monthBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>403(b)</li><li>403(b) matching</li><li>Dental insurance</li><li>Employee assistance program</li><li>Employee discount</li><li>Flexible spending account</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>Loan forgiveness</li><li>Paid time off</li><li>Parental leave</li><li>Professional development assistance</li><li>Referral program</li><li>Retirement plan</li><li>Tuition reimbursement</li><li>Vision insurance</li></ul>Work Location: In person

Community Outreach Specialist

Vinfen

<div>Contributes to high-quality case management services for persons served providing direct case management services.<div> 
The essential job duties/responsibilities of the position include but are not limited to the information listed 
below: 
<ul><li>Implement service plan interventions with persons served.</li><li>Provide direct training and support (instruction, assistance, modeling and reinforcement) for persons served in developing and enhancing their daily living skills, i.e. symptom, medication and money management, cooking, cleaning, recreational activities, personal hygiene, social and interpersonal skills, etc.</li><li>Maintain and update documentation in individual and program records.</li><li>Act as an advocate for persons served.</li><li>Communicate verbally and in writing with co-workers, supervisors, and other service providers, including funding agency personnel.</li><li>Escort persons served into the community using public transportation, company or personal vehicle, as necessary.</li><li>Monitor status of persons served, provides crisis intervention and counseling, as needed.</li><li>Report incidents to on-call manager or supervisor, as required.</li><li>Perform housecleaning tasks, as assigned.</li><li>Attend in-service trainings and staff meetings, as assigned.</li><li>Provide coverage for the program as required, including overnights, days, evenings, weekends, and holidays.</li><li>Adhere to established policies and procedures of the program and company as well as internal and external standards and regulations.</li><li>Store, administer, document, and dispose of medication for persons served consistent with MAC requirements, funding source regulations, and Company policy. May assume on-call duties in some programs.</li><li>May provide outreach to persons served living in their own homes.</li><li>Performs other duties, as assigned.</li></ul></div><div> 
Knowledge and Skills: 
<ul><li>Sensitivity to cultural, religious, racial, disability, and gender issues</li><li>Knowledge and use of advocacy techniques</li><li>Knowledge and use of different communication styles</li><li>Participatory skills, collaborative skills, teaching skills</li><li>Knowledge of human, legal, civil rights, community, and other resources</li><li>Knowledge of available equipment, therapies, and service providers</li><li>Knowledge of empowerment and self advocacy techniques</li><li>Knowledge of formal and informal assessment practices</li><li>Knowledge of participatory planning techniques</li><li>Knowledge ofrequired physical personal managementskills</li><li>Knowledge ofrequired household managementskills</li><li>Knowledge of crisisintervention techniques</li><li>Ability to work independently and as part of an interdisciplinary team</li></ul></div> 
Typical Requirements: 
At least one year work experience in human services with adults with psychiatric illness and/or development disabilities is required. 
Preferred /Required Education: 
A high school diploma or equivalent is required; Bachelor&rsquo;s degree in counseling psychology, human services, or related. In some cases, experience may be substituted for academic training. 
Driving Requirements: 
Driving is a requirement for this position using either a Vinfen van or personal vehicle. If using a personal vehicle, you must possess and maintain adequate insurance as well as maintain a safe driving record which is subject to annual checks. A valid driver's license must be presented at the time of employment. Incumbents must be at least 21 years of age, have maintained a valid US driver's license for at least six months, and must be able to pass a driver's screening background check. 
Physical Effort: 
Ability to stand, walk, bend, kneel, stoop, crouch, crawl, climb as this is a very physically active position. 
Must be able to lift at least 25 pounds using proper lifting techniques or the use of a two-person lift. 
Ability to operate a computer and other office equipment such as a calculator, copier, and printer. 
Ability to sit, reach, climb stairs, and maneuver through narrow spaces or hallways.
Ability to assist clients with tasks of daily living.
Ability to remain in a stationary position 50% of the time as needed. 
Ability to bend, reach, file, sit, stand, and move around the facility.
Ability to speak, hear, and communicate with clients, staff, and external representatives.<div>
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. 
 
Required Certifications: 
<ul><li>CPR is required within two weeks of hire</li><li>First Aid is required within two weeks of hire</li><li>MAC follows CT guidelines</li><li>Safety Care is required within 60 days of hire</li><li>Other training, as assigned</li></ul></div></div>

Outreach Worker

JASA

<div><h1 class="jobSectionHeader">Bilingual Russian/English Social Worker- Help Center</h1>
As a Bilingual Russian/English Social Worker in JASA&rsquo;s Help Center, you&rsquo;ll serve as the first point of contact for older adults, caregivers, family members, and professionals seeking information, support, and services. Through screening, assessment, information and referral, and benefits advocacy, you&rsquo;ll help connect individuals to critical programs and resources that support aging safely and independently in the community.
Shift Schedule:<ul><li>
Monday&ndash;Friday, 9AM-5PM</li></ul>
Hours Per Week:<ul><li>
35</li></ul><h2 class="jobSectionHeader">
 Why You&rsquo;ll Love Working at JASA</h2>
JASA is one of NYC&rsquo;s largest and most trusted nonprofit organizations serving older adults. Through the Help Center, we provide guidance, support, and connections to services that help older New Yorkers access the care and resources they need to live independently and with dignity.<h3 class="jobSectionHeader">
Top Reasons to Join Us:</h3>
Meaningful Impact:<ul><li>
Support older adults and caregivers navigating complex systems of care and services</li><li>
Help individuals access benefits, programs, and community-based supports</li></ul>
Community Connection:<ul><li>
Build relationships with older adults, caregivers, professionals, and community members across NYC</li><li>
Provide culturally responsive and linguistically appropriate services in Russian and English</li></ul>
Collaborative Environment:<ul><li>
Partner with internal JASA programs and external aging service providers</li><li>
Work as part of a multidisciplinary, mission-driven team</li></ul>
Professional Growth:<ul><li>
Develop expertise in aging services, benefits and entitlements, care coordination, and crisis support</li><li>
Participate in ongoing training and professional development opportunities</li></ul><h2 class="jobSectionHeader">
What You'll Be Doing</h2>
As a Help Center Social Worker, you&rsquo;ll provide information, referral, assessment, and advocacy services to older adults and caregivers through phone, email, and text-based communication.<h3 class="jobSectionHeader">
Information &amp; Referral Services</h3><ul><li>
Provide information and assistance regarding long-term care services and supports</li><li>
Connect individuals to appropriate programs and services based on identified needs</li><li>
Provide follow-up regarding referrals and service linkage outcomes</li><li>
Serve as a resource for older adults, caregivers, families, and professionals</li></ul><h3 class="jobSectionHeader">
Screening &amp; Assessment</h3><ul><li>
Conduct intake and screening via phone, email, and text communication</li><li>
Gather preliminary information about client needs and circumstances</li><li>
Assess eligibility for programs, services, and benefits/entitlements</li><li>
Identify barriers to accessing services and provide appropriate referrals and advocacy</li></ul><h3 class="jobSectionHeader">
Benefits &amp; Entitlements Support</h3><ul><li>
Assist with screening for benefits and entitlement programs</li><li>
Provide guidance on applications for public benefits and services</li><li>
Advocate to help clients access eligible supports</li><li>
Provide information on healthcare, social services, recreation, and community resources</li></ul><h3 class="jobSectionHeader">
Education &amp; Care Navigation</h3><ul><li>
Educate older adults and caregivers on:<ul><li>
Aging-related physical, social, and psychological changes</li><li>
Available community supports and services</li><li>
Strategies to maintain independence and well-being</li></ul></li><li>
Support transitions of care and changing service needs</li></ul><h3 class="jobSectionHeader">
Outreach &amp; Collaboration</h3><ul><li>
Collaborate with JASA programs and external service providers</li><li>
Participate in outreach and education activities to promote Help Center services</li><li>
Attend staff meetings, trainings, and professional development sessions</li><li>
Build and maintain relationships with community partners</li></ul><h3 class="jobSectionHeader">
Documentation &amp; Compliance</h3><ul><li>
Complete required case documentation, reports, and statistical tracking</li><li>
Use agency databases and systems to maintain accurate records</li><li>
Follow all JASA standards and program protocols</li><li>
Report crisis situations or concerns to supervisory staff</li></ul><h3 class="jobSectionHeader">
Additional Responsibilities</h3><ul><li>
Use a strength-based, person-centered approach in all interactions</li><li>
Provide culturally responsive and non-judgmental services to diverse populations</li><li>
Perform additional duties as assigned</li></ul><h2 class="jobSectionHeader">
What You&rsquo;ll Need</h2><h3 class="jobSectionHeader">
Education</h3><ul><li>
Master&rsquo;s Degree in Social Work, Psychology, Counseling, Gerontology, or related field required within two months of start date</li></ul><h3 class="jobSectionHeader">
Experience</h3><ul><li>
1&ndash;2 years of experience working with older adults preferred</li><li>
Experience in geriatrics, intake, screening, or case management preferred</li></ul><h3 class="jobSectionHeader">
Language Requirement</h3><ul><li>
Bilingual Russian/English required</li></ul><h3 class="jobSectionHeader">
Skills &amp; Competencies</h3><ul><li>
Strong knowledge of long-term care systems and aging services in NYC</li><li>
Excellent communication, listening, and interpersonal skills</li><li>
Strong assessment, screening, and problem-solving abilities</li><li>
Ability to work effectively with diverse populations</li><li>
Strong organizational and documentation skills</li><li>
Cultural competence and sensitivity to issues of race, ethnicity, religion, and identity</li><li>
Ability to work independently and as part of a team</li></ul><h3 class="jobSectionHeader">
Technology Skills</h3><ul><li>
Proficiency with computers and web-based systems</li><li>
Experience with databases and case management systems preferred</li><li>
Ability to learn new technology platforms quickly</li></ul><h2 class="jobSectionHeader">
Benefits at a Glance</h2>
JASA offers a comprehensive benefits package designed to support your well-being and future:<h3 class="jobSectionHeader">
Health &amp; Wellness</h3><ul><li>
Medical, Dental, and Vision coverage options</li><li>
Employee Wellness Programs (fitness + mental health support)</li><li>
Employee Assistance Program (EAP)</li></ul><h3 class="jobSectionHeader">
Retirement Savings</h3><ul><li>
403(b) retirement plan</li></ul><h3 class="jobSectionHeader">
Generous Time Off</h3><ul><li>
Paid vacation time</li><li>
Holidays and floating holidays</li><li>
Paid time off for work-life balance</li></ul><h3 class="jobSectionHeader">
Professional Development</h3><ul><li>
Training and continuing education opportunities</li><li>
Career growth within the organization</li></ul><h3 class="jobSectionHeader">
Employee Recognition</h3><ul><li>
Employee recognition programs celebrating contributions</li></ul><h2 class="jobSectionHeader">
EEO Statement</h2>
JASA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, or any other protected classification under federal, state, or local law.</div>

Bilingual Russian/English Social Worker- Help Center

Universal Healthcare MSO

<div>Description:

Employment Details:
Location: Bakersfield, CA. (Onsite)
Classification: Full-Time
This position is non-exempt and will be paid on an hourly basis.
Schedule: Monday-Friday 8am-5pm
Benefits:<ul><li>Medical</li><li>Dental</li><li>Vision</li><li>Paid Time Off (PTO)</li><li>Floating Holiday</li><li>Simple IRA Plan with a 3% Employer Contribution</li><li>Employer Paid Life Insurance</li><li>Employee Assistance Program</li></ul>
Compensation: The initial pay range for this position upon commencement of employment is projected to fall between $19.34 and $24.17. However, the offered base pay may be subject to adjustments based on various individualized factors, such as the candidate's relevant knowledge, skills, and experience. We believe that exceptional talent deserves exceptional rewards. As a committed and forward-thinking organization, we offer competitive compensation packages designed to attract and retain top candidates like you.
Position Summary:
The Case Management Assistant (CMA) provides administrative and care coordination support to the Population Health Management (PHM) team, including Nurse Case Managers and Social Services staff. The CMA assists by conducting outreach, gathering and organizing information, coordinating appointments and referrals, documenting activities, and helping to address routine member needs. This role is member-focused, ensuring individuals receive timely communication, follow-up, and access to services and resources. The CMA supports member engagement activities such as wellness calls, enrollment outreach, and care gap closure, helping to improve the overall member experience and promote better health outcomes. The CMA requires strong interpersonal and organizational skills to communicate effectively with members, assist with referrals, and help coordinate services among providers, community resources, and internal care teams. The CMA also supports the Interdisciplinary Care Team (ICT) activities by gathering information, preparing documentation, and relaying member needs to the case management team.
Requirements:

Job Duties and Responsibilities:<ul><li>Work collaboratively with Nurse Case Managers and Social Services staff on care coordination, member follow-up, communication with agencies.</li><li>Support PHM outreach activities by conducting calls for program enrollment, Health Risk Assessment (HRA) completion and other relevant questionnaires, wellness checks, and quality initiatives to help close care gaps.</li><li>Contact members at regular intervals per their acuity level and care plan needs.</li><li>Document all outreach, coordination activities, and member interactions in the case management system (CM System) accurately and in a timely manner, in alignment with program protocols.</li><li>Support members experiencing transitions of care by assisting case managers with coordination of post-discharge needs, follow-up appointments, and transportation.</li><li>Gather clinical information and assist with coordinating services such as home health care, prescriptions, durable medical equipment (DME), and social service referrals.</li><li>Prepare and send member correspondence, as directed by case managers or in alignment with case management protocols.</li><li>Report and escalate member concerns, variances, or changes in condition to the appropriate care team members to ensure timely intervention and coordinated follow-up.</li><li>Assist members with appointment scheduling, transportation, referral coordination, and other care coordination needs.</li><li>Gather clinical information from outside sources such as PCPs, specialists, hospitals, SNFs, and electronic health records, and upload them into the case management system.</li><li>Verify member eligibility, demographics, and benefits; confirm provider assignments to ensure authorizations are linked appropriately.</li><li>Support closed-loop referrals to community supports, housing, and social service agencies, with follow-up to confirm services were delivered.</li><li>Participate in ICT meetings by gathering and presenting information and communicating member needs and preferences to the care team.</li><li>May be assigned to manage a caseload of low-acuity PHM members, under the supervision of Nurse Case Managers or Social Services staff.</li><li>Serve as an associate and resource to members, providers, staff, and external customers regarding policies, benefits, and care coordination.</li><li>Provide administrative support, including answering phones, assisting with correspondence, filing, scanning, and maintaining department data systems.</li><li>Receive and route incoming faxes, medical records, and other documentation to the appropriate case management staff.</li><li>Track and log outreach attempts and results in the case management system to support reporting and follow-up.</li><li>Conduct outreach to members to verify needs are being met and services delivered.</li><li>May be assigned to conduct in-person meetings with members during clinic visits.</li><li>Assist with training and orientation of new staff, as requested.</li><li>Assist case management team with oral interpretation, as applicable.</li><li>Attend mandatory staff and departmental meetings.</li><li>Perform other duties as assigned.</li></ul>
Qualifications:<ul><li>High School diploma or GED required.</li><li>Minimum of 3 years of experience in a healthcare or community health setting.</li><li>Knowledge of case management processes and regulatory requirements for Medi-Cal, Medicare, and commercial programs preferred.</li><li>Experience in a managed care environment preferred (IPA, HMO, or health plan).</li><li>Medical Assistant or Community Health Worker certification preferred.</li></ul>
Knowledge and Skills:<ul><li>Ability to respect the needs of members, support givers, team members, and others, and provide excellent customer service.</li><li>Willingness to collaborate as part of a team with professionals at all levels to achieve shared goals and remove barriers to member health.</li><li>Sensitivity to members' social, cultural, language, physical, and financial differences.</li><li>Ability to work with members and influence behavior through negotiation of care goals and support of member self-management.</li><li>Strong problem-solving skills and ability to identify issues and propose solutions.</li><li>Ability to prioritize tasks based on changes in member situations and needs.</li><li>Ability to work independently, organize and prioritize multiple tasks throughout the day.</li><li>Strong attention to detail and ability to be accurate, thorough, and persistent in problem solving and task completion.</li><li>Excellent verbal and written communication skills, with the ability to communicate effectively with all levels of the organization and members.</li><li>Proficiency in creating professional documents with proper grammar and punctuation.</li><li>Ability to maintain professionalism and adapt to a changing environment.</li><li>Ability to understand and communicate complex health and benefit information.</li><li>Proficient in the use of common office technology, including electronic Case Management systems.</li><li>Reliable in attendance and adherence to work schedule and business dress code.</li><li>Ability to always maintain strict confidentiality.</li></ul></div>

Case Management Assistant (PHM)- Bakersfield 1.2

Center for Natural Medicine

Section 1: Position InformationPosition Title: Medical Assistant/Community Health WorkerFLSA Exempt/Non-Exempt: Non-exemptEligible for Overtime: YesPrimary Purpose: This position will work as a member of the primary care team to deliver comprehensive, person-centered services to the Portland community. Medical Assistants (MA) work to support providers and patients throughout the patient visit and are also integral members of the patient care team. MAs provide patient-centered care and work closely with providers and all clinical staff. MAs also work with front desk and administrative staff to ensure clinic flow is smooth and patient experience is positive.The Community Health Worker (CHW) will be responsible for helping patients and their families navigate and access community services, other resources, and adopt healthy behaviors. The CHW supports an interdisciplinary team through an integrated approach to care management and community outreach. As a priority, activities will promote, maintain, and improve the health of patients and their family by providing social support and informal counseling, advocating for individuals and community health needs, and providing services as delegated by the interdisciplinary team.Section 2: Clinic InformationThe Center for Natural Medicine, Inc. is the first and one of the largest integrated healthcare facilities in the Northwest founded in 1991. The Center comprises a diverse team of healthcare practitioners including naturopathic physicians, chiropractors, acupuncturists, licensed massage therapists, and medical assistants working collaboratively to provide patients with well-researched and innovative treatments. Our central focus as a business is best reflected in our philosophy, approach and core values described below.Section 3: Description of DutiesMedical Assisting 50%Manage patient flow, including but not limited to:<ul><li>Preparation for visits, including chart review for immunizations, screenings due, and data entry of pre-visit screening documents</li><li>Preparing patients per standard workflow, including but not limited to:</li><li>Collection, documentation, and reporting of patient&rsquo;s vital signs per clinic protocols.</li><li>Completion of preventive screening questions</li><li>Medication reconciliation with patients</li><li>Administer injectable medications per provider order, with appropriate documentation according to clinic protocols.</li><li>Perform venipuncture per provider order, with appropriate documentation according to clinic protocols.</li><li>Perform CLIA waived tests per provider order, with appropriate documentation according to clinic protocols.</li></ul>Community Health Work 40%<ul><li>Responsible for establishing trusting relationships with patients and their families while providing general support and encouragement.</li><li>Providing ongoing follow-up, basic motivational interviewing and goal setting with patients/families.</li><li>Follow-up with patients via phone calls and in office visits.</li><li>Assist patients with completing applications and registration forms.</li><li>Help patients set personal goals, and attend appointments.</li><li>Suggest appropriate referrals to the interdisciplinary team.</li><li>Help patients connect with transportation resources and give appointment reminders in special circumstances.</li><li>Exhibit excellent working relations with patients, visitors and staff, effectively communicating</li><li>Work cooperatively with other clinical personnel assigned to the same patient</li><li>Be knowledgeable about community resources appropriate to needs of patients/families</li><li>Be responsible for providing consistent communication to the interdisciplinary team</li><li>Act as a patient advocate and liaison between the patient/family and community service agencies</li><li>Meet documentation requirements as specified.</li></ul>Other 10%<ul><li>Exam room stocking and setup pre-visit and clean-up post-visit</li><li>Maintain and clean supply rooms, exam rooms and MA workstations.</li><li>Attend all quarterly all clinic meetings.</li><li>Adhere to all state and federal privacy regulations, including HIPAA and to clinic policies and agreements regarding confidentiality, privacy, and security.</li><li>Support compliance with all privacy and security requirements, including privacy and security requirements for EMR access. This includes immediately reporting any breach of protected health information or personal identification information.</li><li>Other tasks as assigned.</li></ul>Section 4: Working ConditionsWork Environment(s): Indoor/office. 100% on site.Member/Patient Facing: Telephonic, in-person, electronic communicationHazards: May include, but not limited to, physical, ergonomic, and biological hazards.Equipment: General office equipment and/or mobile technologySection 5: Guidelines<ul><li>Perform work in alignment with the organization&rsquo;s mission, vision and values.</li><li>Support the organization&rsquo;s commitment to equity, diversity and inclusion by fostering a culture of open mindedness, cultural awareness, compassion and respect for all individuals.Adhere to the organization&rsquo;s policies, procedures and other relevant compliance needs.</li><li>Knowledge of HIPAA privacy rules and regulations</li></ul>Pay: From $25.00 per hourBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Employee discount</li><li>Free parking</li><li>Health insurance</li><li>On-the-job training</li><li>Paid sick time</li><li>Paid time off</li><li>Professional development assistance</li><li>Vision insurance</li></ul>Work Location: In person

Medical Assistant, Community Health Worker

Search 5350+ Community outreach worker jobs near you this June. New roles added regularly across leading industries. Apply today.