community relations manager

Essex Property Trust

<div><h2 class="jobSectionHeader">City</h2>
Oxnard<h2 class="jobSectionHeader">
State</h2>
California<h2 class="jobSectionHeader">
Job Location</h2>
VEN 149 Tierra Vista<h2 class="jobSectionHeader">
Position Type</h2>
Regular
The Community Relations Manager is responsible for delivering an exceptional resident experience throughout their journey at Essex. This role manages a team of community relations representatives who serve as the primary point of contact for residents. The position focuses on fostering positive relationships, managing communication, ensuring smooth move-in and move-out processes, and supporting community management operations with a high level of customer service and professionalism.
WHAT YOU WILL DO:<ul><li>
Oversee and support a team responsible for managing resident communications and inquiries through the CRM system.</li><li>
Ensure the team facilitates seamless move-in and move-out experiences, including processing paperwork, conducting identification checks, and addressing resident questions both in-person and virtually.</li><li>
Promote a high standard of customer service by coaching the team to address resident concerns promptly and professionally, stepping in to resolve issues when escalation is necessary.</li><li>
Oversee the team's handling of portfolio tasks and calls through Funnel, ensuring timely responses and compliance with company standards and metrics, while providing support as needed.</li><li>
Maintain a deep understanding of the assigned community portfolio and provide guidance to the team on property-specific features and operations.</li><li>
Collaborate with the Community Management Team to enhance operations and achieve customer satisfaction goals.</li><li>
Ensure the proper handling of confidential resident and property information by the team, maintaining professionalism and discretion.</li><li>
Oversee team participation in occasional resident events, ensuring successful coordination and execution.</li><li>
Manage and delegate occasional notice posting across the property portfolio.</li><li>
Assign and oversee special projects to support community operations and resident satisfaction.</li><li>
Delegate workload effectively among community relations representatives to maintain productivity and service quality.</li><li>
Monitors office expenses, ensuring that expenses are within budget and cost effective.</li><li>
Manage personnel throughout their employment lifecycle that includes career planning and development, accountability and performance management, and recognition.</li><li>
Oversee and execute additional duties and special projects as assigned to support community operations and enhance resident satisfaction.</li><li>
Ensure team compliance with company policies, Fair Housing laws, Landlord-Tenant regulations, and OSHA standards.</li></ul>
WHAT YOU WILL NEED:<ul><li>
High school diploma or equivalent required, college degree preferred.</li><li>
2+ years of property management experience with 1-2+ years of supervisory experience.</li><li>
Commitment to providing exceptional customer service and a desire to help people.</li><li>
Proven ability to supervise staff of two or more associates.</li><li>
Ability to work within budgeted guidelines.</li><li>
Ability to read, write, speak, and understand English.</li><li>
Ability to utilize a personal smart device for apps related to property operations and communication.</li><li>
Strong organizational and time management skills to handle multiple responsibilities effectively.</li><li>
Ability to work independently and collaboratively in a centralized hub environment.</li><li>
Proficiency with Microsoft Office Suite and property management or CRM software.</li><li>
Must work on-site in the office five days per week.</li></ul>
WHAT THE JOB REQUIRES:<ul><li>
Maintain alignment with Essex policies and procedures while effectively managing relationships with internal and external stakeholders, including Accounting, Legal, and other departments within Essex.</li><li>
Maintain compliance with all applicable laws, e.g., Fair Housing, Landlord Tenant, Local Building Codes, OSHA, and EEOC.</li><li>
Excellent verbal and written communication skills. Ability to create, compose, and edit written material.</li><li>
Regular, consistent, and timely attendance required.</li><li>
Work is primarily conducted in an office setting. Requires sitting at a desk or workstation for extended periods, with occasional need to deliver resident notices. This may involve walking and use of stairs for prolonged periods of time. Involves the use of standard office equipment such as computers, phones, and printers.</li><li>
Availability to work a flexible schedule, including weekends.</li><li>
Travel required for occasional meetings, training, community visits.</li></ul>
WHAT YOU WILL BRING TO THE TABLE:<ul><li>
Provides formal supervision to associates within a single functional or operational area. Recommends staff recruitment, selection, promotion, advancement, corrective action, and termination. Plans and monitors appropriate staffing levels and utilization of labor, including overtime. Prepares and delivers performance appraisals for staff.</li><li>
Mentors and coaches team members to further develop competencies. Leads by example and models behaviors that are consistent with Essex's values.</li><li>
Ability to respond effectively to sensitive issues. Ability to write reports. Ability to make effective and persuasive presentations to employees and clients.</li><li>
Ability to comprehend, analyze, and interpret documents. Ability to solve problems involving several options in situations. Requires intermediate analytical and quantitative skills.</li><li>
Decisions made with thorough understanding of procedures, company policies, and business practices to achieve general results and deadlines. Responsible for setting work unit and/or project deadlines.</li><li>
Ability to meet all job requirements and assignments.</li></ul><h3 class="jobSectionHeader">
#LI-Onsite</h3><h3 class="jobSectionHeader">
#LI-CH1</h3>
All full-time regular associates are offered competitive salaries, experience career growth, and are eligible for benefit packages that include medical, dental, vision, paid parental leave, 401k employer match, excellence rewards, wellness programs, and much more. With our 12 paid holidays and 15 PTO days, work/life balance is a priority! Additionally, most positions are eligible for a housing discount of 20%.
Essex provides great communities in which to live, work and invest. We are a purpose-driven company, and we pride ourselves on promoting an internal culture of growth and opportunity by engaging, enabling, and empowering our teams. Working at Essex is not a destination. It is a journey where you can confidently build your career.
New hires generally start between $83,000.00 - $102,000.00 per year. The final salary offer will be determined after reviewing relevant factors, including but not limited to skill sets; relevant experience; internal equity; and other business and organizational needs.
This role is also eligible to participate in Essex&rsquo;s discretionary Annual Bonus program that is commensurate with the level of the position.</div>

Community Relations Manager

Busey Bank

<div>Position Summary
The Client &amp; Community Relations Manager is responsible for supporting Busey&rsquo;s vision, mission, and values by supporting sales growth and executing the strategic charitable goals of the organization. This role involves collaborating with sales leaders, the Brand Experience team, and community stakeholders to develop impactful solutions that enhance both the sales process and the organization&rsquo;s charitable initiatives. By overseeing a region's efforts, the manager will ensure alignment with corporate goals, optimize sales training materials, and facilitate community partnerships to support philanthropic efforts.<h2 class="jobSectionHeader">
Duties &amp; Responsibilities</h2>
Location: Champaign/Urbana
Sales Leadership Support:<ul><li>
Collaborate with sales leadership to assess, develop, optimize, and execute sales training materials.</li><li>
Partner with onboarding teams to ensure appropriate training programs are executed for sales representatives, ensuring they have the resources to succeed.</li><li>
Consult with line of business leaders to recommend sales and prospecting strategies and initiatives to improve operational efficiency, customer experience and loyalty</li><li>
Gather and relay feedback to continuously iterate on the sale strategy</li></ul>
Charitable Strategy &amp; Community Engagement<ul><li>
Execute Busey&rsquo;s philanthropic strategy, overseeing sponsorships, budgeting, charity outreach, and event wrap-up within the designated region.</li><li>
Orchestrate community and charitable event participation while supporting internal volunteerism through campaigns and communications.</li><li>
Collaborate with community leaders to enhance Busey's visibility and presence in supported communities.</li><li>
Support and facilitate communications for client appreciation functions, business development efforts, and press releases.</li><li>
Benchmark and research emerging social impact initiatives and recommend engagement strategies.</li></ul>
Cross-Functional Collaboration:<ul><li>
Serve as a liaison between sales, brand experience, and product teams to enhance operational efficiency, customer experience, and loyalty.</li><li>
Partner with the Event Experience team to align sales strategy goals with charitable event strategies and recognize employee achievements through internal recognition events.</li><li>
Ensure the Market President is well-informed about regional trends, events, and initiatives.</li></ul>
Strategic Alignment and Branding:<ul><li>
Maintain the design and integrity of the corporate brand and culture, acting as a &ldquo;Busey Brand Ambassador&rdquo; in all internal and external communications.</li><li>
Ensure consistent corporate voice and strategic alignment throughout all First Busey Corporation entities, performing Brand In Action Audits in corporate markets.</li></ul><h2 class="jobSectionHeader">
Education &amp; Experience</h2>
Knowledge of:<ul><li>
A variety of the organization&rsquo;s concepts, practices and procedures and manages the initiatives, resources and tools needed to support community partnerships and volunteerism, including charitable efforts, sponsorships and event management, volunteer opportunities, campaigns and communications as well as overall marketing support.</li><li>
Strong oral and written communication skills</li><li>
Intermediate knowledge of Microsoft Office, Excel and Smartsheet</li></ul>
Ability to:<ul><li>
Support team efforts as a positive, organized representative of Pillar Relations, managing community relations and supporting market presidents in their development efforts.</li><li>
Ensure all marketing and communication programs align with Busey&rsquo;s corporate brand and culture.</li><li>
Remain highly organized, meet competing deadlines, and manage budgets effectively.</li><li>
Analyze and solve complex problems utilizing advanced concepts.</li><li>
Perform duties under frequent time pressures and present effectively to leadership.</li></ul><h2 class="jobSectionHeader">
Benefits And Compensation 
 
Salary offered is based on factors, including but not limited to, the job duties, required qualifications and relevant experience, and local market trends. The role may be eligible for bonus or incentives based on company and individual performance. 
 
(Base Pay Range: $59,000 - $80,000/year) 
 
Busey provides a competitive Total Rewards package in return for your time, talents, efforts and ultimately, results. Your personal and professional well-being&mdash;now and in the years to come&mdash;are important to us. Busey&rsquo;s Total Rewards include a competitive benefits package offering 401(k) match, profit sharing, employee stock purchase plan, paid time off, medical, dental, vision, company-paid life insurance and long-term disability, supplemental voluntary life insurance, short-term and long-term disability, wellness incentives and an employee assistance program. In addition, eligible associates may take advantage of pre-tax health savings accounts and flexible spending accounts. Visit Busey Total Rewards for more information. 
 
Equal Opportunity 
 
Busey values a diverse and inclusive workplace and strives to recruit, develop and retain individuals with exceptional talent. A team with diverse talent, working together, is essential to Busey&rsquo;s commitment of delivering service excellence. Busey is an Equal Opportunity Employer including Disability/Vets. Visit Busey.com/Careers to learn more about Busey&rsquo;s Equal Opportunity Employment. 
 
Unsolicited Resumes 
 
Busey Bank, and its subsidiaries, does not accept any liability for fees for resumes from recruiters or employment agencies (&ldquo;Agency&rdquo;), without a binding, written recruitment agreement between Busey and Agency describing the services and specific job openings (&ldquo;Agreement&rdquo;). Busey may consider any candidate for whom an Agency has submitted an unsolicited resume and explicitly reserves the right to hire those candidate(s) without any financial obligation to the Agency, unless an Agreement is in place. Any email or verbal contact with any Busey associate is inadequate to create a binding agreement. Agencies without an Agreement are requested not to contact any associates of Busey with recruiting inquiries or resumes. Busey respectfully requests no phone calls or emails.</h2></div>

Client, Community & Sales Enablement Manager

Allied Orion Group

<div>Summary:
The Assistant Community manager serves as the strength and support of the property by assisting the Community Manager in administering and supervising the overall management of the property. The role of the Assistant Community Manager will include all functions related to multi-family property leasing, all functions related to multi-family property marketing, and all functions related to multi-family resident relations
JOB SUMMARY
Assists the Community Manager with the overall management of the property, including but not limited to all financial and accounting aspects.
REPORTS TO: Community Manager, Regional Property Supervisor and/or Regional Vice President
SUPERVISES: Entire onsite staff during Community Manager&rsquo;s absence.
Essential Functions:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.<ul><li>
Use the approved lease and credit reporting application.
</li><li>Process payments in accordance with company policy.</li><li>
Track late payments, apply late charges in accordance with company policy.</li><li>
Send out late notices and inform Property Manager in accordance with company policy.</li><li>
Handle NSF/returned checks in accordance with company policy.</li><li>
Follow-up on delinquencies and make all collections by the established close-out date. Process all evictions and proceed through the judicial system in accordance with company policy.</li><li>
Complete final account statements in accordance with company policy.</li><li>
Send all collection files to appropriate agency within thirty (30) days of move out.</li><li>
Assume Property Manager&rsquo;s duties/authority in absence of immediate supervisor in accordance with company and property guidelines.</li><li>
All functions related to multi-family Property Leasing</li><li>
All functions related to multi-family Property Marketing</li><li>
All functions related to multi-family Resident Relations</li><li>
Other duties as assigned</li></ul>
REQUIRED EDUCATION AND TRAINING
DEGREES AND DIPLOMAS<ul><li>
High school diploma or equivalent required; college degree preferred.</li><li>
Knowledge and one (1) year of experience in multi-family property management.</li></ul>
TRAINING/CERTIFICATES/ASSOCIATION MEMBERSHIPS<ul><li>
National Apartment Leasing Professional (NALP) preferred.</li><li>
Certified Occupancy Specialist (COS) preferred.</li><li>
Tax Credit Specialist (TCS) preferred.</li><li>
Housing Quality Standards (HQS) preferred.</li><li>
Uniform Physical Condition Standards (UPCS) preferred.</li><li>
LIHTC training preferred.</li></ul>
KNOWLEDGE, SKILLS AND ABILITIES.<ul><li>
Multi-family leasing, accounting, marketing and customer service background or a combination of accounting skills/education with customer service experience.</li><li>
Supervisory skills sufficient to manage team members in the Community Manager&rsquo;s absence.</li><li>
Must be able to read, write and communicate effectively.</li><li>
Ability to interact professionally with residents, vendors, contractors and clients.
</li><li>Mathematical skills are required.
</li><li>Proficiency in using office equipment, property management software(s), as well as Microsoft Office.</li><li>
Must have basic knowledge of Fair Housing Laws, OSHA Requirements, EEOC Laws, and Local, City and State Ordinances.</li></ul>
Allied Orion Group is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.</div>

Assistant Community Manager

The Justus Companies

<div></div><div><div>Promenade Apartments: is a &ldquo;Class A&rdquo; Property that is seeking a qualified Assistant Community Manager.</div>
<div></div><div>The Assistant Community Manager - will ensure the timely and accurate processing of accounts receivable and payable, as well as provide superior customer service to prospective and current residents. The Assistant Community Manager assists the Community Manager with all on-site operations and helps to ensure that all activities are conducted in compliance with all local, state and federal, landlord/tenant and real estate laws.</div>
<div> 
JOB RESPONSIBILITIES:</div>
<ul><li>Assist the Community Manager in managing the financial performance of the property by overseeing the rental structure and expenditures.</li>
<li>Works in collaboration with the leasing team to develop and implement marketing strategies</li>
<li>Oversee resident relations, which includes facilitating resident phone calls, requests, and concerns.</li>
<li>Assists the Community Manager with various duties including reporting, scheduling, orientation, training, maintain referral program and social activities, etc</li>
<li>Assists the Community Manager in achieving delinquency standards weekly/monthly</li>
<li>Assists the Community Manager in achieving occupancy goals and leasing expectations of the property</li>
<li>Additional duties as assigned.</li>
</ul><div>Qualifications and Requirements:</div>
<ul><li>Associates degree and 3 years of similar experience. An equivalent combination of relevant education and experience may be substituted.</li>
<li>Understanding of basic accounting principles</li>
<li>Knowledge of Fair Housing Rules</li>
<li>Excellent interpersonal communication skills (verbal and written)</li>
<li>Proficiency in Microsoft Office suite</li>
<li>Experience with property management software</li>
<li>Strong customer service mentality</li>
<li>Strong problem-solving ability</li>
<li>Able to multitask and meet deadlines in a timely and organized manner</li>
<li>Ability to be flexible with respect to work hours- weekend and holiday hours required</li>
</ul>
<div></div><div>The Justus Family of Companies rewards all full-time associates with an extensive benefits package, including but not limited to: 
Medical 
Dental 
Vision 
401k plan w/company contribution 
Company Paid Life Insurance 
Paid Time Off 
Paid Holidays</div>
<div>Education Reimbursement Program</div>
<div> 
To learn more about Justus Companies, visit our Justus website: www.justus.net/</div></div>

Cardinal Group Companies

<div>POSITION: Community Manager (Full-Time, Exempt)

COMPENSATION: Biweekly, plus Benefits and Bonus eligibility

SUMMARY

As a Community Manager you are primarily responsible for protecting, maintaining, and enhancing the value of the community while also maximizing the living experience for residents and the community. This is accomplished by effectively directing and coordinating the community's overall operational activities.

RESPONSIBILITIES (Including but not limited to):
<ul>
<li>Demonstrate a positive, professional, and client-oriented attitude about the company with team members, residents, clients, and the public.</li>
<li>Strive for improvements in community performance to meet or exceed annual financial and operational goals.</li>
<li>Direct the day-to-day activities of loss prevention, risk management, safety/security, maintenance, marketing, leasing and ongoing facility upkeep.</li>
<li>Develop working income for operating the property, by managing cash flow requirements and leasing strategy.</li>
<li>Analyze and produce monthly financial statements including operating variances from budget, cash management and strategies for collection of receivables.</li>
<li>Maintain complete and accurate community files and records, including finalized audits to ensure lease data has been input correctly into management software.</li>
<li>Coordinate collection and documentation of all revenues following lease obligations of residents.</li>
<li>Engage, contract, supervise and approve invoices for all goods/services required to maintain the community.</li>
<li>Successfully lead on-site maintenance technicians, office staff and leasing team members.</li>
<li>Manage resident relations as they pertain to coordinating requests for repairs and maintenance, understanding of rent charges, lease issues and other resident concerns.</li>
<li>Participates in Cardinal U training as required and monitor Team Member participation in Cardinal U.</li>
</ul>
QUALIFICATIONS
<ul>
<li>Four (4) years&rsquo; experience in property management. Must have a strong working knowledge of leasing, marketing, construction, residential law and resident relations.</li>
<li>Working knowledge of property management software; Entrata is preferred.</li>
<li>Working knowledge of Microsoft Office Word, Excel, and the Google platform.</li>
<li>Ability to analyze a monthly financial statement and prepare detailed budgets and operating forecasts.</li>
<li>Ability to note deviations from financial plan, determine causes and to provide recommendations to the company on required action plans.</li>
<li>Strong written and verbal communications skills.</li>
<li>Ability to understand and carry out industry specific written and oral direction. Positive, innovative approach to problem solving.</li>
<li>Present ideas in a clear, concise, understandable, and organized manner; negotiate, persuade, and modify opinion in order to reach the goals/objectives of the organization.</li>
<li>Ability to work independently as a project leader and team member. Ability to relate well with others even while working at a distance or remotely.</li>
<li>Ability to work in an efficient manner with a high level of accuracy, attention to detail, and follow through.</li>
<li>Excellent time management and general organization skills.</li>
<li>Neat, professional appearance.</li>
<li>Strong client relations skills and previous supervisory experience is required.</li>
<li>Ability to embody the Cardinal Culture and Cardinal&rsquo;s Core Values every day.</li>
</ul>
CANDIDATES WITH THE FOLLOWING CAREER EXPERIENCE PREFERRED:
<ul>
<li>Property Manager</li>
<li>Property Management</li>
<li>Community Manager</li>
<li>Onsite Property Manager</li>
<li>Apartment Manager</li>
<li>Real Estate</li>
<li>Manager</li>
</ul>
WORK ENVIRONMENT

The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Incumbents work both inside and outside of apartment buildings and in all areas of the property including amenities and have frequent exposure to outside elements where temperature, weather, odors, and/or landscape may be unpleasant and/or hazardous.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the Team Member is regularly required to use hands to finger, type, handle, or feel and talk or hear. The Team Member is regularly required to stand; walk; reach with hands and arms, and climb, stoop, or squat. Incumbents must be able to physically access all exterior and interior parts of the property and amenities and must be able to work inside and outside in all weather conditions including, but not limited to rain, snow, heat, hail, wind and sleet.

The Team Member must be able to push, pull, lift, carry, or maneuver office products and supplies of up to twenty (20) pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Routine local travel may be required to assist properties as needed, attend training classes, business meetings, or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their Team Leader. 
Equal Opportunity Employer 
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.</div>

Community Manager

<div>COMMUNICATIONS &amp; MEDIA RELATIONS MANAGER
CLASSIFICATION/STATUS: Full Time, 40 hours, Exempt, Permanent
WORK LOCATION: Hybrid, must be New England-Based
(travel may be required for meetings, training, role/tasks, events within the New England states)
DEPARTMENT: CSD &ndash; Communications &amp; Media
REPORTS TO: Associate Director of Communications &amp; Media
JOB LEVEL: 3 - Professional
AREAS OF OVERSIGHT: Media &amp; Communications Strategy, and Public Relations
SUPERVISORY RESPONSIBILITIES: No direct reports
WHO YOU ARE:
YOUR ROLE &amp; IMPACT AT ASG
ASG seeks a strategic communications professional who will serve as a primary driver of earned media visibility and traditional press relations and media buying for our clients. As Communications &amp; Media Relations Manager, you will build and maintain relationships with journalists, editors, and producers across mainstream and multicultural media outlets while developing compelling narratives that position ASG clients as trusted voices on critical issues.
This role is essential to expanding ASG's capacity to deliver comprehensive communications services across all active client engagements. You will identify newsworthy angles, pitch stories that secure meaningful coverage, and write media-ready content that translates complex initiatives into clear, compelling public messaging. Working collaboratively with internal teams, you will ensure that traditional media strategies integrate seamlessly with digital, creative, and community engagement efforts to amplify client impact.
The ideal candidate is a skilled relationship builder and strategic storyteller who understands the news cycle, operates effectively in fast-paced environments, and can independently manage multiple client priorities. You thrive in mission-driven work, bring a commitment to social impact, and excel at turning organizational expertise into earned media opportunities that drive real-world change.
YOUR RESPONSIBILITIES
<ul><li>Develop and Execute Public Relations and Traditional Media Buy Strategies: Design comprehensive PR and traditional media plans that align with client objectives and ASG's mission, ensuring campaigns strengthen reputation, expand visibility, and build community trust
</li><li>Shape Campaign Messaging: Refine and oversee messaging frameworks to ensure strategic alignment, cultural relevance, and consistency across all earned, owned, paid, and shared media channels
</li><li>Provide Crisis Communications Support: Offer proactive counsel and coordinate timely, transparent response strategies during reputational challenges to protect client credibility
</li><li>Lead Event Communications: Plan and execute media components of high-profile events including press conferences, town halls, community forums, and public engagements to maximize coverage and impact
</li><li>Integrate PR Across Campaigns: Collaborate with Communications &amp; Media and Creative Services teams to weave public relations tactics into broader campaign strategies, ensuring alignment with digital advertising and engagement efforts
</li><li>Track Performance and Impact: Establish KPIs, monitor media coverage, and report on outcomes to demonstrate the value and reach of PR initiatives
</li><li>Drive Innovation: Stay informed on emerging trends, tools, and techniques in public relations; recommend new approaches that strengthen ASG's service offerings and client results
</li><li>Support Cross-Functional Collaboration: Partner with Account Managers, Community Engagement, and Creative Services to ensure all PR work is client-centered, strategically sound, and delivers measurable outcomes
</li><li>Serve as Trusted Advisor: Counsel clients on public relations strategy, reputation management, and media engagement, positioning ASG as a strategic communications partner.
</li><li>Build and Maintain Traditional Media Relationships: Cultivate relationships with mainstream journalists, editors, producers, and media outlets at the local, regional, and national level to position the organization as a trusted source.
</li><li>Proactive Traditional Media Outreach: Identify timely news angles and pitch story ideas to traditional media outlets to secure interviews, features, and coverage.
</li><li>Coordinate Traditional Media Interviews and Appearances: Arrange and manage interview opportunities for clients' leaders, including coordinating logistics, preparing briefing materials, and ensuring alignment with messaging.
</li><li>Draft Media-Focused Content: Write and edit mainstream media press releases, media advisories, Op-Eds, talking points, and media pitches that effectively communicate appropriate perspective and expertise.
</li><li>Monitor Traditional Media Opportunities and News Trends: Track relevant news cycles and emerging issues to identify opportunities to contribute expert commentary.
</li><li>Prepare Leadership for Mainstream Media Engagements: Support clients and organization with talking points, background materials, and messaging guidance to ensure effective and consistent traditional media and press interactions.
</li><li>Track and Report Earned Media Coverage: Monitor and document placements, interview appearances, and coverage reach to evaluate visibility and impact within traditional media.
</li><li>Perform additional projects, initiatives, duties, responsibilities for any area throughout ASG while demonstrating flexibility and adaptability, for the overall success of the organization as directed by the Associate Director of Communications and Media and/or their designee(s).
</li></ul>YOUR MINIMUM QUALIFICATIONS
<ul><li>Bachelor's degree in public relations, Communications, Marketing, Journalism, or related field.
</li><li>5+ years of advertising or marketing agency experience with a focus on communications, public relations, or a related field with demonstrated success in designing and implementing strategies for social change; preferably in urban settings.
</li><li>5+ years of experience in paid media buying with traditional media, including OOH, billboards, bus transit, TV, and radio, strongly preferred.
</li><li>Experience with national-level campaigns, public relations, and both non-ethnic and ethnic media is a significant advantage.
</li><li>Experience integrating PR with digital media, community engagement, and campaign strategies.
</li><li>Comprehensive knowledge of effective marketing and communications, and public relations strategies.
</li><li>Strong writing, editing, and verbal communication skills, including public speaking.
</li><li>Ability to adapt to changing environments and manage multiple priorities effectively.
</li><li>Superior organizational skills with meticulous attention to detail.
</li><li>Excellent interpersonal skills and the ability to work with diverse groups.
</li><li>Experience building and maintaining a network of vendors for promotional events.
</li><li>Exhibits proficiency in Microsoft Office Suite, including Word, PowerPoint, Teams, and Outlook.
</li><li>Must be able to work independently without intensive supervision.
</li><li>Reliable internet access.
</li><li>Flexibility to work evenings and weekends during campaign peaks.
</li><li>Bilingual proficiency in English, and Spanish/Portuguese is preferred but not required.
</li><li>Commitment to promoting equity, inclusion, and social awareness.
</li></ul>YOUR COMPETENCIES AND TRAITS
<ul><li>Communication: must communicate complex information clearly and concisely, actively listens and engages in feedback loops to ensure understanding, and adapts communication style to diverse audiences to foster collaboration and alignment across teams
</li><li>Reliability: must consistently deliver high-quality results by managing tasks effectively, meeting deadlines, and proactively solving obstacles to ensure team objectives are met
</li><li>Quality of Work: must consistently produce high-quality work with meticulous attention to detail, actively incorporating feedback to maintain alignment with quality standards
</li><li>Problem Solving &amp; Decision Making: must demonstrate analytical and creative thinking to efficiently resolve issues, using data-driven and innovative approaches to develop solutions and make informed decisions by evaluating information and weighing risks and benefits
</li><li>Time Management: must efficiently prioritize and organize tasks to meet deadlines, balances multiple responsibilities, and uses tools and strategies to optimize productivity while managing stress professionally
</li><li>Cross-Functional Collaboration: must effectively collaborates with diverse teams to achieve shared objectives, integrate different perspectives, adapt to consensus, build productive relationships, and seek feedback to enhance outcomes and drive success
</li><li>Operational Excellence: must optimize operational processes and workflows for efficiency and quality, implement best practices and continuously improve, and uses performance metrics and data-driven insights to achieve superior outcomes and support organizational goals
</li></ul>WHO WE ARE &amp; WHAT WE DO
ASG, established in 2013, is an integrated marketing agency that powers progress for corporations, nonprofits, government agencies, and the communities they serve. We build data-driven campaigns and community-centered engagement that reach the right people, inspire action, and improve lives. By coordinating research, creative, communications, media, a multilingual customer center, and on-the-ground engagement in a single team, ASG delivers precise targeting, rapid response, and results you can measure. From raising health-coverage enrollment by 25 percent to securing community support for clean energy upgrades, we efficiently and transparently turn insight into impact. Clients choose ASG because we listen first, move nimbly, and stay accountable every step of the way.
ASG is a certified minority, woman and LGBTQ-owned business enterprise. Our team is also culturally diverse, and a majority of our staff are multilingual, enabling ASG to connect with key stakeholders in their native languages. ASG has received accolades such as the U.S. SBA&rsquo;s Minority-Owned Small Business of the Year and recognition from the Boston Business Journal as one of Massachusetts&rsquo;s 'Fast 50' growing private companies and one of the state&rsquo;s most diverse employers. With ambitious growth goals, we aim to expand our offerings both operationally and geographically, so that we can continue to purposefully impact diverse communities through our integrated social marketing.
OUR PROMISE
If you are passionate about working for a growing organization that values authenticity, passion, helping others, diversity, and inquisitiveness, you will find your career rewarding and impactful at ASG. As Communications &amp; Media Relations Manager, you will be part of a dynamic team and will find a partner in your career path goals and trajectory!
OUR BENEFITS &amp; PERKS
<ul><li>Base Salary: Salary range for this position is commensurate with experience.
</li><li>Vacation, Sick, AND Floating Days: Receive generous vacation time that increases throughout your tenure and frontloaded Sick and Floating Days!
</li><li>12 Company Holidays
</li><li>Health, Dental, and Vision Plans: Choose from an array of high-quality plans for you and your family.
</li><li>Employer Paid Life and Long-Term Disability Insurance
</li><li>401K + Match: 401K plan with an employer match after 90 days of employment and financial literacy services provided through our retirement provider.
</li><li>Professional Development: In-house training, annual organizational retreats, and more!
</li><li>Hybrid Workplace: Enjoy a remote first workplace, with in person duties required as needed for client meetings, events, activations, other project work, and internal meetings
</li></ul>Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the incumbent for this position. Duties, responsibilities, and activities may change at any time with or without notice.
Employee Signature: _________________________________________________ Date: _______________________
ASG is strongly committed to diversity and a workplace environment that respects, appreciates and values employee differences and similarities. By providing and supporting a work culture that fosters and builds upon diversity and its strengths, ASG will better serve our clients and communities through its services. ASG is an employment at-will organization and an equal opportunity employer committed to maintaining a work environment free from discrimination on the basis of age, amnesty, ancestry, color, creed, disability, gender, gender identity, gender expression, genetic information, marital status, national origin, pregnancy, race, religion, sex, sexual orientation, covered veteran status, national guard or reserve unit duty obligations, or any other category protected by law (&ldquo;protected class status&rdquo;) and in accordance with applicable federal, state, and local laws. ASG complies with applicable federal, state, and local laws governing non-discrimination in employment.
ASG participates in the E-Verify program and upholds candidates and employee rights. Additionally, ASG complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, or any additional information on the content above, please contact People Operations by email at people@discoverasg.com.</div>

Communications & Media Relations Manager

Zellis Residential

<div>Scope and Purpose
The Assistant Community Manager is the operational right hand to the Community Manager&mdash;keeping the day-to-day running smoothly so the property can deliver the hospitality-grade experience Zellis is known for. You will be deeply involved in leasing support, resident relations, financial processes, and team coordination.
At Zellis, this role is not about waiting for direction. You are expected to take ownership of the areas you touch&mdash;whether that&rsquo;s ensuring rent collection stays on track, auditing lease files for accuracy in Yardi, or stepping in to support a Leasing Consultant during a busy tour day. You spot gaps before they become problems and act on them.
This is a role for someone who wants to grow into an onsite leadership role. You will gain exposure to budgeting, reporting, vendor coordination, and team management while building the skills and judgment needed to lead your own community.
Our Core Values
At Zellis, everything we do is guided by four values that define how we show up&mdash;for each other, for our residents, and for our clients.<ul><li>
Driven by Passion: We show up with energy, ownership, and a relentless drive to be better &ndash; We care deeply about the work, and it shows. We hold ourselves to a higher standard, take responsibility for outcomes, and push through challenges with determination. In this role, your attention to detail and willingness to step in wherever needed keeps the property running at Zellis standards.</li><li>
Built Smarter: We run toward change and build better systems to stay ahead &ndash; We lead the industry by embracing technology, automation, and new ways of working to create smarter, more efficient operations. You will use Yardi to audit lease files, track delinquency, and maintain accurate records&mdash;ensuring the data your team relies on is always current.</li><li>
Experience Meets Insight: We combine experience and data to guide smarter decisions &ndash; Our clients and residents trust us to do more than manage&mdash;they rely on us to think. We bring expertise and turn data into clear, actionable insight. You will flag trends in collections, resident feedback, and leasing activity to help your Community Manager make informed decisions.</li><li>
Service Without Compromise: We set a higher standard by anticipating needs and owning every outcome &ndash; Every interaction is thoughtful, timely, and intentional. We anticipate needs, communicate clearly, and follow through without exception. Whether you are supporting a move-in or resolving a billing question, every interaction reflects the care and follow-through Zellis residents expect.</li></ul>
Duties and Responsibilities<ul><li>
Support the Community Manager with daily property operations, stepping in to lead when the manager is offsite or unavailable.</li><li>
Assist Leasing Consultants with the full leasing process&mdash;tours, applications, move-ins, and occupied unit showings&mdash;ensuring Zellis hospitality standards are met.</li><li>
Manage timely and accurate rent collection, track delinquency, and coordinate the move-out process including communications, key collection, and final account reconciliation.</li><li>
Address resident concerns, resolve conflicts, and provide professional guidance that reflects Zellis&rsquo;s commitment to hospitality excellence.</li><li>
Audit lease files and ensure all necessary documents are complete and accurately uploaded in Yardi.</li><li>
Collaborate with the service team to monitor and resolve maintenance requests promptly, following up with residents on status.</li><li>
Confirm marketing and website accuracy across all listing platforms for the property.</li><li>
Assist with the creation and revision of policies and procedures related to leasing, resident relations, and team operations.</li><li>
Maintain office organization, supply levels, and ensure the team is prepared for daily operations.</li><li>
Provide input during staff meetings, contributing ideas, training opportunities, and process improvement recommendations.</li><li>
Support leasing, resident satisfaction, and retention initiatives aligned with Zellis goals and your property&rsquo;s business plan.</li></ul>
Competencies<ul><li>
Leadership Support &ndash; Steps up to manage property operations in the Community Manager&rsquo;s absence. Helps drive team performance and morale through consistent follow-through and a solutions-oriented approach.</li><li>
Problem Solving &ndash; Identifies issues quickly, gathers relevant information, and offers thoughtful recommendations. Does not wait for problems to escalate before acting.</li><li>
Hospitality Focus &ndash; Builds strong relationships with residents and prospects. Listens with empathy, responds quickly to needs, and delivers service that reflects Zellis&rsquo;s care and professionalism.</li><li>
Communication &ndash; Speaks and writes clearly and effectively. Keeps residents, staff, and leadership informed. Practices active listening and demonstrates professionalism in all interactions.</li><li>
Teamwork &ndash; Collaborates effectively with peers, vendors, and leadership. Balances individual responsibilities with team goals and contributes to a positive, solutions-driven culture.</li><li>
Dependability &ndash; Follows through on responsibilities, keeps commitments, and delivers on deadlines with minimal supervision.</li><li>
Integrity &amp; Compliance &ndash; Upholds Zellis values, maintains confidentiality, and ensures compliance with Fair Housing laws, property policies, and ethical standards.</li></ul>
Knowledge, Abilities, and Other Qualities<ul><li>
Excellent verbal and written communication skills.</li><li>
Strong interpersonal skills with the ability to build trust with residents, team members, and vendors.</li><li>
Proficiency in Microsoft Office (Word, Excel, Outlook) and property management software.</li><li>
Strong organizational, multitasking, and problem-solving abilities.</li><li>
Ability to work independently while collaborating effectively with the Community Manager and broader team.</li></ul>
Experience, Training, and Education<ul><li>
College degree preferred.</li><li>
Minimum of 2 years property management experience in a similar market and property type.</li><li>
Prior experience in leasing, resident relations, or administrative support preferred.</li><li>
Experience with Yardi Voyager or comparable property management software preferred.</li></ul>
Physical Requirements
This position requires the ability to:<ul><li>
Move about the property, including climbing stairs, walking outdoors in various weather conditions, and accessing all areas as needed.</li><li>
Sit for extended periods while working on a computer or attending meetings.</li><li>
Communicate effectively in person, over the phone, and via digital platforms.</li><li>
Occasionally lift, carry, push, or pull up to 25 pounds (e.g., marketing materials, packages, office supplies).</li></ul>
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
Driving Requirements
Valid driver&rsquo;s license and reliable vehicle may be required for property errands, bank deposits, and vendor coordination.
Note: This job description is not intended to be all-inclusive. The employee may be required to perform other related duties as assigned.</div>

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