community resource coordinator

Access to Independence, Inc.

<p><b>Information and Assistance Coordinator</b></p><p>Job Location: ☐San Diego</p><p>Status: ☐Full-Time</p><p>Salary Range: $21-$24/hr.</p><p>Reports To: Program Manager</p><p><b>Position Summary</b></p><p>The Information and Assistance Coordinator is a highly visible and integral role that supports the local branch by ensuring efficient administrative operations and serving as the public's first point of contact. This position provides local administrative support, adheres to our No-Wrong-Door concept by facilitating warm and accurate referrals, and enhances the organization&rsquo;s responsiveness to community needs. The Coordinator helps maintain the organization&rsquo;s professional presence and contributes to the efficiency of the branch activities.</p><p><b>Core ResponsibilitiesOrganizational Support</b></p><p>&middot; Serve as a knowledgeable and welcoming first point of contact for all incoming calls, walk-ins, and online inquiries.</p><p>&middot; Provide warm handoffs and informed referrals to internal staff and community-based resources.</p><p>&middot; Manage and update the organization&rsquo;s referral and resource databases.</p><p>&middot; Coordinate logistics for meetings, including scheduling, virtual conferencing, room reservations, and interpreter requests.</p><p>&middot; Ensure front office coverage, visitor coordination, and reception responsibilities are handled professionally and efficiently.</p><p><b>Information and Referral</b></p><p>&middot; Conduct research on local, regional, and statewide resources relevant to people with disabilities and underrepresented groups.</p><p>&middot; Track, follow up on, and document all referrals and outcomes in the database.</p><p>&middot; Identify trends in referral requests to inform service planning and community engagement.</p><p><b>Qualifications</b></p><p>&middot; High School Diploma required; Associate's Degree or certificate in office administration, nonprofit management, or related field preferred.</p><p>&middot; Minimum of 2 years of relevant administrative experience.</p><p>&middot; Bilingual and/or American Sign Language proficiency strongly preferred.</p><p>&middot; Experience supporting executive leadership and/or boards of directors is a plus.</p><p><b>Knowledge, Skills &amp; Abilities</b></p><p>&middot; Strong interpersonal and communication skills; ability to interact with people of diverse backgrounds and abilities.</p><p>&middot; Proven ability to manage time effectively, prioritize competing tasks, and maintain a calm demeanor under pressure.</p><p>&middot; High proficiency in office software, virtual conferencing platforms, and document management systems.</p><p>&middot; Familiarity with independent living philosophy and disability-related resources preferred.</p><p>&middot; Discretion and professionalism when handling confidential or sensitive information.</p><p><b>Personal Characteristics</b></p><p>&middot; Ethical Conduct &ndash; Upholds confidentiality and aligns behavior with organizational values.</p><p>&middot; Relationship Building &ndash; Develops positive and cooperative relationships with staff, consumers, and community partners.</p><p>&middot; Communication &ndash; Communicates clearly and professionally in writing, on the phone, and in person.</p><p>&middot; Consumer Focus &ndash; Anticipates and responds to the needs of people with disabilities and others seeking support.</p><p>&middot; Self-Awareness &amp; Growth &ndash; Welcomes feedback and seeks opportunities for professional development.</p><p>&middot; Teamwork &ndash; Works collaboratively to achieve goals and improve systems.</p><p>&middot; Organization &ndash; Effectively sets priorities, manages schedules, and follows through on tasks.</p><p><b>Work Environment &amp; Physical Demands</b></p><p>This position is based primarily in an office setting with standard business hours (Monday&ndash;Friday, 8:00 AM&ndash;5:00 PM), though occasional travel to community events may be required. Tasks involve frequent use of a computer, telephone, copier, and printer. Must be able to:</p><p>&middot; Sit for extended periods and work at a desk or computer.</p><p>&middot; Move around the office and interact with staff and visitors.</p><p>&middot; Occasionally lift or move up to 10 pounds.</p><p>Access to Independence provides reasonable accommodations to qualified individuals with disabilities and encourages applicants to request accommodations as needed to perform the essential functions of the job.</p><p><b>Non-Discrimination Policy</b></p><p>Access to Independence is an Equal Opportunity Employer. All employment decisions are made without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other legally protected status. We are committed to providing an inclusive and welcoming environment for all staff, consumers, and community members.</p><p><b>DISCLAIMER:</b></p><p>This description is not intended to be all-inclusive. Duties, responsibilities, and activities may change or be assigned based on organizational needs</p><p>Job Types: Full-time, Temporary</p><p>Pay: $21.00 - $24.00 per hour</p><p>Benefits:</p><ul><li>Health insurance</li></ul><p>Work Location: In person</p>

Information and Assistance Coordinator

Humana

<div><h1 class="jobSectionHeader"><b>Become a part of our caring community and help us put health first</b><br>
</h1>
Humana is seeking a Case Manager/Community Resource Coordinator (CRC), to join the Inclusa team to serve members in the Wisconsin Family Care (FC) program. In this role, you will be responsible for partnering with your fellow colleagues to provide top quality care to our members. They are looking to you in providing assistance when it comes to living their daily lives. The CRC provides comprehensive social service care management for frail elders and adults with intellectual, developmental or physical disabilities who qualify for Wisconsin&rsquo;s FC program.<p></p><p>
Key responsibilities:</p><ul><li>
Learn what is important to the member and support them in achieving it.</li><li>
Partner with a Health and Wellness Coordinator (RN) and collaborate on an ongoing basis regarding the member and their plan.</li><li>
Perform face-to-face social-related assessments for members upon enrollment and at least every 6 months thereafter in the member's setting.</li><li>
Coordinate, perform, and track quarterly face-to-face visits and monthly phone contacts.</li><li>
Participate in the development and ongoing review and coordination of the member's plan of care.</li><li>
Take the lead in areas related to social, community integration, employment, housing, and non-health related issues.</li><li>
Educate on and promote prevention/wellness and mitigate risk when assessed.</li><li>
Document activity and complete paperwork as required.</li><li>
Traveling will be required and eligible for mileage reimbursement.</li></ul><h1 class="jobSectionHeader"><br>
<b>
Use your skills to make an impact</b><br>
<b>
</b></h1><p><b>Required Qualifications</b></p><ul><li>
Four-year bachelor&rsquo;s degree in the Human Services or related field with one (1) year of experience working with at least one of the Family Care target populations <b>OR</b> a four-year bachelor&rsquo;s degree in any other field with three (3) years&rsquo; related experience working with at least one of the Family Care target populations.</li></ul><p></p><p>
***The Family Care target group population is defined as: frail elders and adults with intellectual, developmental, or physical disabilities***</p><p></p><p><b>
Preferred Qualifications</b></p><ul><li>
Certification in social work</li></ul><p></p><p><b>
Additional Information
</b></p><ul><li><b>Workstyle: </b>This is a field position where employees perform their core duties at non-company locations, such as providing services at business partner facilities or prospects' and members' homes.</li><li><b>
Work Location: </b>Jefferson County WI</li><li><b>
Travel: </b>up to 40% throughout Jefferson County, WI</li><li><b>
Typical Work Days/Hours: </b>Monday &ndash; Friday, 8:00 am &ndash; 4:30 pm CST</li></ul><p></p><p>
Limited Geography Remote - This is a remote position but located within a specific geography.</p><p></p><p><b>
WAH Internet Statement</b></p><p>
To ensure Home or Hybrid Home/Office employees&rsquo; ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:</p><ul><li>
At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested.</li><li>
Satellite, cellular and microwave connection can be used only if approved by leadership.</li><li>
Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.</li><li>
Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.</li><li>
Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.</li></ul><p></p><p><b>
Driving</b></p><p>
This role is part of Humana's driver safety program and therefore requires an individual to have a valid state driver's license and proof of personal vehicle liability insurance with at least 100/300/100 limits.</p><p></p><p><b>
TB</b></p><p>
This role is considered patient facing and is part of Humana&rsquo;s Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB.</p><p></p><p><b>
Benefits</b></p><p>
Humana offers a variety of benefits to promote the best health and well-being of our employees and their families. We design competitive and flexible packages to give our employees a sense of financial security&mdash;both today and in the future, including:</p><ul><li>
Health benefits effective day 1</li><li>
Paid time off, holidays, volunteer time and jury duty pay</li><li>
Recognition pay</li><li>
401(k) retirement savings plan with employer match</li><li>
Tuition assistance</li><li>
Scholarships for eligible dependents</li><li>
Parental and caregiver leave</li><li>
Employee charity matching program</li><li>
Network Resource Groups (NRGs)</li><li>
Career development opportunities</li></ul><p></p><p><b>
HireVue</b></p><p>
As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.</p><p></p><p><b>
SSN Alert</b></p><p>
Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions on how to add the information into your official application on Humana&rsquo;s secure website.</p><p></p>
Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.<p></p><p><b>
Scheduled Weekly Hours</b></p><p></p>
40<p></p><p><b>
Pay Range</b></p>
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.<br>
<p></p>
$53,700 - $72,600 per year<p></p><p><b><br>
Description of Benefits</b></p>
Humana, Inc. and its affiliated subsidiaries (collectively, &ldquo;Humana&rdquo;) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.<p></p><h1 class="jobSectionHeader"><b><br>
About us</b><br>
</h1>
About Inclusa: Inclusa manages the provision of a person-centered and community-focused approach to long-term care services and support to Family Care members across the state of Wisconsin. As a values-based organization devoted to building vibrant and inclusive communities, Inclusa deploys a unique approach to managed care with a trademarked model of support named Commonunity&reg; which focuses on the belief in everyone, and from that belief, the common good for all is achieved. In 2022, Inclusa was acquired by Humana. This partnership will allow us to create a model of care that provides industry-leading support for members across the health care continuum.<p></p>
About Humana: Humana Inc. (NYSE: HUM) is committed to putting health first &ndash; for our teammates, our customers, and our company. Through our Humana insurance services, and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health &ndash; delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.<p><br>
<br>
<b>Equal Opportunity Employer</b></p><p></p><p>
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.</p></div>

Case Manager- Fort Atkinson

Living Classrooms Foundation

<div><h6 class="jobSectionHeader"><b>Outreach Resource Navigator</b></h6><p>
Outreach Resource Navigator will work individually and as a team to provide resource links to community residents who have been directly impacted by violence. The Outreach Resource Navigator&rsquo;s mission will be to encourage communication, understanding and help foster a stronger healthier neighborhood. The Outreach Resource Navigator reports to the Outreach Resource Navigator Supervisor.</p><h6 class="jobSectionHeader"><b>
Essential Functions:</b><br>
<b>Primary Responsibilities
</b></h6><ul><li>Identifies individuals in program area who have been impacted by violence or are at the highest risk for involvement in violence, from spending time in the community.</li><li>Establishes contact with vulnerable individuals and developing relationships, imparting messages rejecting unhealthy behavior, and working to change behaviors by recruiting,</li></ul><p>
selecting, training, and supporting.
</p><ul><li>Establishes a caseload of participants who agree to be part of the program (typically 5 to 7) within the first 6 months of work.</li><li>For each participant, conduct an assessment and work with case management team in developing a strategic life plan for reducing the participant&rsquo;s risk and shifting their behavior.</li><li>Meets with participants several times a week, including at critical times of need, developing a relationship, and working to change behaviors through specific messaging designed to address issues faced by the participant.</li><li>Assists participants with barrier removal &ndash; such as education, employment, criminal justice, mental health, substance use, trauma, reentry, and related life skills &ndash; through the utilization of existing internal and external partnerships.</li><li>Formulates and regularly updates (daily, weekly, and quarterly) a plan of action that identifies a strategy for gathering information and assessing its accuracy and use.</li><li>Attends weekly staff meetings and regular supervisor reviews.
</li><li>Ensures continuous monitoring and improvement of the quality of community outreach, engagement, and interventions.</li><li>Participates in meetings and other internal processes.
</li><li>Reports to Program Director on the performance outcomes.
</li><li>Ensures consistent quality, customer service and professionalism.
</li><li>Commitment to continuous learning, and willing to share and cascade this learning to the team.
</li><li>Maintains credibility and access to the highest risk without undue confusion as to job role.</li></ul><p><b>
Data Entry</b></p><ul><li>Maintains appropriate and specific program data records to document services provided to program participants in the Birdseye Case Management System.</li><li>Update and manage program data in the Birdseye Case Management System.
</li><li>Track all program participants for one year, including individual case notes, employment retention and other data as deemed required by program administrators.</li></ul><p><b>
Administrative</b></p><ul><li>Perform basic keyboarding functions.
</li><li>Facilitates intake of new program participants with the programs case management and social worker team</li><li>Works in a professional manner under sometimes extremely stressful situations
</li><li>Pay close attention to detail and recordkeeping to maintain accurate records.
</li><li>Commitment to following approved standards, guidelines, policies, and procedures.
</li><li>Interacts in a professional manner with many personalities and attitudes and with people from many diverse backgrounds.</li><li>Respects and protects rights and confidentiality without regard to personal beliefs and judgments.</li><li>Accurately utilize all resource material available to remain current in the profession, including attending departmental in-service training</li></ul><p><b>
 </b>&bull; The Outreach Navigator must be willing to work as a team to meet LCF's Workforce Development mission, objectives, and yearly goals.</p><ul><li>A commitment to honesty and integrity in performing all duties is required.
</li><li>Proactive approach to all aspects of the job, taking responsibility for the continuous improvement and development of a first-class community centered service.</li><li>Empathizes with clients, staff, volunteers, colleagues, and partner agencies, and a commitment to put clients first when making decisions.</li><li>Ability to work effectively with people of diverse educational and cultural backgrounds, from justice-involved individuals to the general public.</li><li>Attends community meetings or community events to understand community issues and build relationships with community members.</li><li>Distributes flyers, brochures or other informational or educational documents to inform members of a specific community.</li><li>Works calmly and efficiently in a fast-paced, stressful environment.
</li><li>Maintains calm during emergency situations.
</li><li>Accepts feedback from others</li></ul></div>

Outreach Resource Navigator

Gateway Area Development District

<div><div>The ADRC Associate will provide support to the organization&rsquo;s Aging and Disability Resource Center (ADRC) operations. The ADRC Associate is responsible for assisting with answering and directing telephone calls for the ADRC line, conducting Level One Screenings for program referrals, maintaining participant files, data entry in the state&rsquo;s database system, providing telephone reassurance to program participants, updating Aging &amp; Independent Living marketing material and resource guides, and assisting with waiver applications and follow-up activities. The ADRC Associate must maintain confidentiality of all callers/participants.</div><div>
</div><div><b>
General Duties and Responsibilities:</b><br>
<b>ADRC Intake: </b>Involves communicating with individuals who call the Aging and Disability Resource Center (ADRC) seeking information and/or services, conducting Level One Screenings (phone assessments) for program referrals, and providing general resources to callers seeking information while maintaining caller/client confidentiality. This duty will consist of:</div><ul><li>
Address participant comments/complaints in a professional manner.</li><li>
Answer and direct telephone calls.</li><li>
Complete Level One screenings.</li><li>
Input data into the state database system.</li><li>
Maintain accurate call records.</li><li>
Provide telephone reassurance to existing participants.</li><li>
Mail necessary program paperwork.</li><li>
Disseminate information and materials to callers and participants concerning social service programs and resources available in the community.</li>
Retain knowledge of service programs and community resources.<br>
<li>
</li></ul><div><b>
Department Marketing and Communications</b>: Involves creating and/or updating marketing material for the Aging &amp; Independent Living Department. This duty will consist of:</div><ul><li>
Update the ADRC Resource Guide for internal and external use.</li><li>
Create presentations on the various Aging &amp; Independent Living programs offered by the organization and the organization&rsquo;s subcontractors.</li><li>
Create graphics/flyers to distribute to participants and prospective participants.</li>
Formulate marketing material to be used in press releases and on social media platforms.<br>
<li>
</li></ul><div><b>
Application Initiator: </b>Involves assisting with Waiver applications, application mailings, and application tracking. This duty will consist of:</div><ul><li>
Complete Medicaid Waiver Management Applications (MWMA) as needed.</li><li>
Assist with MAP 115 and MAP 10 mailings.</li><li>
MAP 115 and MAP 10 spreadsheet maintenance.</li>
Track and follow-up with MAP 115 and MAP 10.<br>
<li>
</li></ul><div><b>
Other Duties: </b>Involves any other tasks and assistance needed to support the Aging &amp; Independent Living Department.</div><div>
</div><div><b>
Qualifications:</b></div><div><b>
Education:</b></div>
High School Diploma/GED or higher. Associate&rsquo;s degree or higher in a health or human services field is preferred.<br>
<ul><li>
</li></ul><div><b>
Certification and Trainings:</b></div><ul><li>
Valid Driver&rsquo;s License required.</li>
Employees will be expected to attend professional development trainings related to programs and services provided within the Aging &amp; Independent Living Department.<br>
<li>
</li></ul><div><b>
Experience:</b> Entry Level Position. One (1) year of related experience and/or related internship preferred.</div><div><b>
</b></div><div><b>
Physical Requirements: </b>Sit for extended periods of time; stand and walk for extended periods of time; reach, stoop, crouch, bend; ability to lift and carry approximately 30 pounds; fine motor skills; and operate a vehicle.</div><div>
</div><div><b>
Sensory Requirements: </b>Sight; Hearing; Speaking.</div><div>
</div><div><b>
Working Conditions:</b></div><div>
Indoor office conditions; outdoor conditions during various weather conditions and on various terrains; possible wildlife/animal encounters during home visits; requires intermittent standing, sitting, or stooping; work requires consistent use of computer and phone systems as well as other general office equipment; and frequent interruptions.</div><div>
</div><div><b>
Availability and Travel:</b><br>
Normal business hours; nights/weekends (special events/training/local meetings); and regular travel within region and state.</div><div>
</div><div><b>
Tools, Equipment, and Vehicle Use:</b><br>
Standard office equipment (computers, printers, scanners, phones, etc.); and fleet/personal vehicle(s).</div><div>
</div><div><b>
Knowledge, Skills, and Abilities:</b></div><div><b>
Knowledge:</b></div><ul><li>
Federal and state programs and guidelines for the elderly and disabled.</li><li>
Record keeping and reporting requirements.</li><li>
Formal and informal resources available for the elderly and disabled.</li><li>
Policies related to the Older Americans Act and the Kentucky Department for Aging and Independent Living.</li>
Non-profit operations, organizations, functions, and challenges.<br>
<li>
</li></ul><div><b>
Skills:</b></div><ul><li>
Oral and written communication.</li><li>
Microsoft Office Suite (Word, PowerPoint, Excel).</li><li>
Attention to detail.</li><li>
Use of computers and other office equipment.</li><li>
Reasoning, problem-solving, and organization.</li><li>
Analytical skills.</li><li>
Establishing and sustaining interpersonal relationships.</li>
Organizing and maintaining accurate files and records.<br>
<li>
</li></ul><div><b>
Abilities:</b></div><ul><li>
Be present and punctual.</li><li>
Prioritize work and meet deadlines.</li><li>
Work under stressful situations with patience and tact.</li><li>
Teamwork.</li><li>
Identify workload, be flexible, and prioritize changing workloads.</li><li>
Prepare and maintain accurate records.</li><li>
Establish and maintain effective working relationships with funding agencies, contractors, officer, and employees of the organization.</li>
Maintain confidentiality.<br>
<li>
</li></ul><div><b>
This position will remain open until filled.</b><br>
<br>
<b>Gateway Area Development District is an Equal Opportunity Employer M/F/D/V.</b></div><br>
<b>
About Gateway Area Development District:</b><p><br>
Gateway Area Development District (GADD) is the regional council of government and federally designated Area Agency on Aging and Independent Living, along with the federally designated Economic Development District by the Economic Development Administration, serving Bath, Menifee, Montgomery, Morgan, and Rowan Counties in east-central Kentucky since 1969. GADD is governed by a Board of Directors comprised of elected officials from the counties and communities within the region as well as non-elected citizen members representing the region&rsquo;s social and economic institutions. GADD board and staff are committed to the regional planning, promotion, and coordination of programs for community, infrastructure, economic, and social development.</p></div>

ADRC Associate

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Information and Assistance Coordinator

Case Manager- Fort Atkinson

Case Manager- Fort Atkinson

Case Manager- Fort Atkinson

Case Manager- Fort Atkinson

Outreach Resource Navigator

ADRC Associate