community service coordinator

Lumina Care

Company overview: Lumina Care is focused on unifying, coordinating, and managing care for geriatric patients in nursing facilities and at home. We offer a range of services to improve health outcomes and quality of life for patients, including afterhours telehealth, transitional care, chronic care, remote patient monitoring, behavioral health and telehealth psychiatry.Job title: Community Case CoordinatorPurpose/Summary: The Case Coordinator supports care delivery by managing and executing care coordination tasks for patients enrolled in Transitional Care Management (TCM) and Chronic Care Management (CCM) programs. This role ensures timely follow-up, accurate documentation, and effective communication between providers, patients, and external partners. Reports to Case Coordination Team Lead and Community Clinical Manager.Role &amp; Core Responsibilities: <ul><li>Manage and execute all assigned case coordination orders in ThoroughCare</li><li>Prioritize TCM orders over CCM orders to meet compliance timelines</li><li>Coordinate with providers, medical assistants, patients, and external vendors/agencies</li><li>Maintain accurate and timely documentation</li><li>Track and update all assigned cases</li><li>Escalate delays, barriers, or patient concerns to leadership</li></ul>Case Coordination Lead Responsibilities:<ul><li>Reviews all new case coordination orders daily</li><li>Assigns each patient/order based on:</li><li>Assignment tracker</li><li>Coordinator availability</li><li>Patient/date distribution</li></ul>Updates the Case Coordination Tracker with:<ul><li>Assigned Case Coordinator</li><li>Patient Name / MRN</li><li>Order Type (TCM / CCM)</li><li>Date Assigned</li></ul>Case Coordinator Actions:<ul><li>For each assigned order:</li><li>Documentation and updates on status of case coordination items.</li><li>Care Coordination Tasks:</li><li>Contact patient and/or caregiver as needed</li><li>Coordinate with vendors/agencies (home health, DME, pharmacy, etc.)</li><li>Ensure all requested services are initiated and/or completed</li><li>System Updates:</li><li>Update status in ThoroughCare</li><li>Maintain accurate updates in the Case Coordination Tracker</li></ul>Monitoring &amp; Follow-Up:<ul><li>TCM Orders (High Priority):</li><li>Initial processing within 24 hours</li><li>Follow-up and confirmation within 48&ndash;72 hours</li><li>CCM Orders:</li><li>Completed after TCM workload is addressed</li><li>Timely but non-urgent processing</li></ul>Escalation &amp; Red Flags:<ul><li>The following must be escalated to the Case Coordination Lead:</li><li>Delays greater than 24 hours</li><li>Missing or incomplete status updates</li><li>Inability to reach patient/caregiver</li><li>Barriers to completing coordination tasks</li><li>Repeated patient or provider inquiries</li></ul>Performance Expectations:<ul><li>Timely completion of assigned tasks</li><li>Accurate and thorough documentation</li><li>Clear communication across care team</li><li>Proactive escalation of issues</li><li>Consistent adherence to workflow and prioritization</li></ul>Qualifications: <ul><li>Degree in Social Work, Public Health, or a related healthcare field required. Equivalent combination of education and relevant experience may be considered.</li><li>Certification in care management or case management (preferred but not required)</li><li>At least 2 years community or long-term care nursing experience is preferred</li><li>Experience with telemedicine platforms and remote care coordination is preferred</li><li>Familiarity with electronic health record (EHR) systems and care management platforms is required</li><li>Knowledge and experience working with Medicaid and Medicare populations is preferred</li><li>Strong problem-solving skills and the ability to handle complex care scenarios is required</li><li>Comfort working in a virtual telehealth environment</li><li>Strong communication and documentation skills</li></ul>Working conditions: A designated, secure, and private home workspace is required for this remote role to ensure compliance with HIPAA and company privacy and security policies. This workspace must support confidential patient communications and prevent unauthorized access to protected health information. Typing is required and you will be required to use Company approved virtual technology to visualize patients during visits. A personally owned computer used for this role must meet all company-mandated security and encryption requirements as defined by the IT team. Company-provided security software, including platforms for patient video consultations, may need to be installed to ensure the device remains compliant with organizational data protection standards. Periods of prolonged sitting or standing can be expected. Travel requirements could occur based on specific state licensure and leadership needs.Compensation: Hourly rate of $22-28. Compensation is determined based on market range, experience, skills, education, and qualifications.We offer a comprehensive and competitive benefits package to support our employees, including:<ul><li>Medical, Dental, and Vision Insurance</li><li>Paid Time Off (PTO)</li><li>Paid Holidays and Floating Holidays</li><li>Flexible Work Arrangements and Remote Work Options</li></ul>Summary: Lumina Care is an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, or any other characteristic protected by law.Pay: $22.00 - $28.00 per hourBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Application Question(s):<ul><li>Can you start ASAP?</li></ul>Experience:<ul><li>Care coordination: 2 years (Preferred)</li><li>Telehealth: 1 year (Preferred)</li><li>Long term care: 2 years (Preferred)</li></ul>Work Location: Remote

Community Case Coordinator

Pauquette Center for Psychological Services

Community Support Program Clinical CoordinatorPauquette Center for Psychological Services &ndash; Hiring for our Portage locationPosition &amp; Requirements Hours: Full-time (5 days/week)Licensure Required: Licensed and Unlicensed Individuals are eligibleSUMMARY:Community Support Programs offer coordinated, evidence-based care and treatment for adults who live with a severe mental illness. Services are provided in the community and aim to meet an individual&rsquo;s unique needs, reduce mental health symptoms and challenges in community living, and lead to recovery. Program staff focus on the values of hope, collaboration, personal choice, and respect in their work with those receiving CSP services.The Clinical Coordinator oversees the day-to-day operations of the state certified Community Support Program (CSP) within Pauquette Center. Primary duties include ensuring the provision of high quality CSP services, leading and supervising the CSP team, monitoring fidelity to WI DHS 63-the CSP standards, representing the program to the community, and providing direct services to a reduced case load of CSP consumers. The Clinical Coordinator processes referrals, and oversees program development and expansion of services. The Clinical Coordinator reports directly to the Director of Community Services.QUALIFICATIONS:ESSENTIAL <ul><li>Master&rsquo;s Degree in Social Work, Rehabilitation Psychology, Counseling Psychology, or related behavioral health field.</li><li>Experience working within a Community Support Program team or with individuals with severe 	mental illness as defined by either: 3,000 hours of supervised clinical experience in a practice 	where most of the clients are adults with serious mental illness or 1,500 hours of supervised clinical experience in a CSP.</li><li>Commitment to work toward improving cultural sensitivity as demonstrated by valuing diversity, recognizing personal limitations in one's competencies, and having the desire to improve.</li><li>Strong commitment to principles of recovery and to facilitating consumer participation in treatment/service planning and provision.</li><li>Knowledge of psychotropic medications, their effects, and side effects.</li><li>Demonstrated ability to provide culturally and clinically sound case management services to people who have severe and persistent mental health, substance abuse, and co-occurring issues.</li><li>Strong verbal, writing, organizational, leadership and advocacy skills.</li><li>Possession of a valid driver's license, a favorable driving record, adequate insurance (per WI law) and access to an automobile.</li></ul>PREFERRED<ul><li>Psychiatrist, Psychologist, or master&rsquo;s degree in social work, clinical psychology or psychiatric mental health nursing or have met equivalent requirements.</li><li>Experience providing mental health and substance abuse treatment to consumers who are dually diagnosed (i.e. - severe mental illness and substance use/dependence)</li></ul>RESPONSIBILITIES:Clinical (High Responsibility - 60% of effort)<ul><li>This position carries a reduced caseload. They are responsible for primary clinical case management activities of this caseload as well as teaming with other case managers on their caseloads.</li><li>The ideal candidate is capable of providing psychotherapy and substance abuse treatment to clients within the CSP program as needed.</li><li>Provide ongoing clinical and programmatic supervision to the CSP team through individual and group/meeting supervision.</li><li>Assist with establishing consumer eligibility for services.</li><li>Responsibility for the quality of community-based services provided to consumers and programmatic fidelity to DHS 63-CSP standards.</li><li>Develop and maintain skillset to provide services across the lifespan.</li><li>Oversee the CSP program to ensure that services are culturally sensitive, recovery oriented, trauma sensitive and honoring of the consumer&rsquo;s perspectives and beliefs.</li><li>Coordinate with other community agencies/service providers as needed.</li><li>Provide or arrange for the provision of crisis management services as clinically and programmatically appropriate and necessary.</li><li>Support staff and supervisors in managing caseloads, completing paperwork and records required by administrative code, adherence to production hours guidelines, demonstrating good medical practice, and adherence to contracts with funders.</li></ul>Programmatic (High Responsibility - 40% of effort)<ul><li>Participate in Pauquette Center wide clinical and administrative meetings, committees and ad-hoc change teams as needed.</li><li>Represent Pauquette Center CSP at community events or meetings as appropriate.</li><li>Training and orientation of new staff, students, visitors, and volunteers.</li><li>Attend in-service training and conferences as authorized and directed.</li><li>Provide clinically and culturally sensitive consultation, training, and education about community-based services to other Pauquette staff and outside providers.</li><li>Conduct ongoing and special chart audits for the program, including the collection of data for the reports to funders and any other required reporting. Participate in regular chart audits for clinical content and make recommendations to staff for improvement.</li></ul>The above statements are not to be interpreted as an exhaustive list but are intended to describe the general nature and level of work being performed by this employee.Compensation &amp; BenefitsCompensation is salaried can expect to earn $73,000 per year.Weekly supervision and consultationHealth insurance and HSA contributions for full time employeesPaid Time Off401k availableFlexible working hours for supported work-life balanceUser-friendly electronic charting and company-issued devicesJob Types: Full-timeThe Pauquette Center is an Equal Opportunity Employerwww.pauquette.comJob Type: Full-timePay: $73,000.00 per yearBenefits:<ul><li>401(k) matching</li><li>Flexible schedule</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>Paid time off</li><li>Professional development assistance</li><li>Retirement plan</li></ul>Education:<ul><li>Master's (Required)</li></ul>Work Location: In person

Community Support Program Clinical Coordinator

Episcopal SeniorLife Communities

<div>Description:

We provide high quality services from skilled nursing and restorative care to housing, assisted living and community-based wellness programs. We are committed to meeting each individual&rsquo;s needs, in a culturally competent manner, supporting family and loved ones through transitions, and fulfilling our pledge&hellip;Life. Inspired Every Day.
This role reports to two separate locations:
Rockwood Center - 3833 E Henrietta Rd, Henrietta, NY 14467
Upper Street South - 600 Country Ln, Geneseo, NY 14454
Pay Rate: $24.50/hourly
Part-Time/Casual Employment of 15 Hours.
The Affordable Housing Service Coordinator is responsible for working cooperatively with older adults and their supports to identify goals and locate the specific support services that enhance their well-being and maintain affordable housing in the community. The Service Coordinator is further responsible for assuring that there is adequate coordination, appropriate communication, and maximum cooperation between all sources of support and services for the individual.
ESSENTIAL JOB FUNCTIONS:<ul><li>
Support and closely coordinate all care needs with the resident, his/her natural support, other community providers and any medical professionals as needed.</li><li>
Participate and possibly facilitate required and requested meetings between resident, natural supports, service providers, and any other designated individual.</li><li>
Document all encounters with the program resident, resident&rsquo;s providers, other agencies, and supports.</li><li>
Ensure each resident has the tools and support needed to maintain housing in the Affordable Housing community.</li><li>
Facilitate referrals to identified resources with the resident&rsquo;s consent.</li><li>
Complete all required documentation pertaining to any service the individual is enrolled in and be able to meet all required timelines and timeframes in accordance with the program regulations.</li><li>
Assist resident in attending programs using both verbal encouragement and providing in-person support during programs, as needed.</li><li>
Responsible to adhere to all HUD regulations, guidelines including but not limited to the Standards For Success for HUD Service Coordinators.</li><li>
Inform residents of local resources including the ESLC Neighborhood Program. Then support residents and Neighborhood Program Participants in the program.</li><li>
Attend quarterly community meetings and meetings with director for supervision and case discussions.</li><li>
Assist with medical benefit management.</li></ul>
Requirements:

QUALIFICATIONS:<ul><li>
Valid New York State Driver's License required.</li><li>
Reliable transportation</li><li>
Flexible, yet organized, with the ability to exercise independent, sound judgment.</li><li>
Must be knowledgeable about all community resources&rsquo;, Medicaid Services, and available non-Medicaid services.</li><li>
Demonstrated ability to collaborate effectively in a team setting.</li><li>
Ability to maintain effective and professional relationships with participants and other members of the care team.</li><li>
Strong communication skills.</li><li>
Ability to effectively engage participants in a person-centered relationship.</li><li>
Ability to meet with participants in their apartments and common areas of the building.</li><li>
Working knowledge of differential diagnosis of common mental health and/or substance use disorders, when appropriate.</li><li>
Computer skills required including but not limited to the ability to work within a Windows OS, and the ability to create, save, open, close, and forward electronic documents and emails.</li><li>
Ability to organize your day and work independently as well as be flexible and work in a team environment.</li></ul>
EDUCATION:<ul><li>
Bachelor&rsquo;s degree in Social Work or related field preferred, Associate&rsquo;s Degree in Social Work or related field required.</li><li>
Demonstrated working knowledge of support services for older adults or people with disabilities and two years of social service delivery experience required.</li><li>
Knowledge of referral processes</li><li>
Demonstrated working knowledge of local services for the elderly and people with disabilities.</li><li>
Individual will be required to have 36 hours of classroom/seminar time before or within 12 months of being hired. Ongoing training will require 12 hours of continuing education each year. Training and education will deal with elder services, aging process, Federal and applicable State Programs and eligibility, disability services, etc.</li></ul>
PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Performing duties of this job requires walking, using the stairs or elevator, and standing for extended periods of time. Must be able to occasionally lift loads of 30 pounds without assistance and the ability to sit, talk, and hear is required. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, color vision, and the ability to adjust focus.
WORKING CONDITIONS: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The majority of essential job duties are performed indoors, in a normal office environment and supportive housing complex. May be exposed to the elements.
SUPERVISORY RELATIONSHIP: The work is performed within established guidelines and requires periodic supervision. The employee exercises some initiative and independent judgment to effectively perform the essential job duties of this position.
RESPONSIBILITY FOR OTHERS: The employee has no direct responsibility for others. Will be required to assist in training all new relief and per diem receptionists.
SAFETY RESPONSIBILITIES: Shall be fully acquainted with all safety policies and procedures of the Episcopal SeniorLife Communities. Takes an active role in all fire drills during the shift and/or emergencies for internal and external disasters as monitored by supervisor and incident manager. Must comply with facility in-service requirements.
Maintain confidentiality of all information related to the organization, residents, participants, family and staff, that may be encountered, either formally or informally, during the normal course of business. This includes medical and treatment records, financial and human resources information.
Episcopal SeniorLife Communities is an Equal Opportunity Employer.</div>

Part-Time Case Manager - Affordable Housing Service Coordinator

Metrocare

<div>Are you looking for a purpose-driven career? At Metrocare, we serve our neighbors with developmental or mental health challenges by helping them find lives that are meaningful and satisfying. 
 
Metrocare is the largest provider of mental health services in North Texas, serving over 55,000 adults and children annually. For over 50 years, Metrocare has provided a broad array of services to people with mental health challenges and developmental disabilities. In addition to behavioral health care, Metrocare provides primary care centers for adults and children, services for veterans and their families, accessible pharmacies, housing, and supportive social services. Alongside clinical care, researchers and teachers from Metrocare&rsquo;s Altshuler Center for Education &amp; Research are advancing mental health beyond Dallas County while providing critical workforce to the state.
Job Description:
GENERAL DESCRIPTION:
 
 
The mission of Metrocare Services is to serve our neighbors with developmental or mental health challenges by helping them find lives that are meaningful and satisfying. Our vision is that regardless of challenges faced, the people we serve maximize the ability to find the meaning and satisfaction they choose for their lives. Our Center values Integrity, Quality, Diversity, and Perseverance. We are an agency committed to quality, accountability and culturally/gender-responsive, and trauma-informed care to individuals experiencing serious mental illness, development disabilities, and/or co-occurring disorders. Metrocare programs focus on the issues that matter most in the lives of the children, families and adults we serve.
 
 
This Community Care Coordinator communicates consistently and effectively with various partners and community providers and other Metrocare staff regarding clients&rsquo; assessments, barriers, and unique needs. This may include housing, benefits, food and clothing resources, and other areas to ensure a complete and comprehensive treatment approach. The Community Care Coordinator will provide connection to services for individuals coming through various community partners that seek to reduce the impact of mental health and social determinants that lead to crisis. They will be expected to work closely and collaboratively with community mental health agencies, law enforcement, and service providers regarding clients to develop effective responses to referrals. The team will also provide updates and feedback on referrals that are made and will communicate and coordinate with community providers regarding services for referrals. 
 
 
 
ESSENTIAL DUTIES AND RESPONSIBILITIES:
<ul><li>Provide coordination in all aspects of care between the clients, community partners and Metrocare.
</li><li>Assist clients while they are in crisis in accessing appropriate mental health services and facilitate appropriate continuity of care.
</li><li>Provide accurate and timely reporting metrics to supervisors.
</li><li>Make accurate and effective assessments and recommendations regarding the client&rsquo;s mental health needs in compliance with the client&rsquo;s rights as well as all relevant State and Federal statutes, and Metrocare policies and procedures.
</li><li>Develop and maintain rapport with the various agencies and organizations involved with the diversion program.
</li><li>Prepare, create, and maintain records, files, documents, reports, and correspondence both within Metrocare and partner agencies and organizations.
</li><li>Work with other Metrocare employees, members of partner agencies and organizations, as well as the target population and their families in a constructive and efficient fashion.
</li><li>Create and/or enhance an existing person/family-centered recovery plan that identifies an individual&rsquo;s goals, objectives, strengths and preferred involvement of natural supports as well as coordination with internal and external providers.
</li><li>Assessing consumer needs on a continual basis throughout the course of treatment
</li><li>Assistance with scheduling and completing all internal and external provider appointments.
</li><li>Assistance to meet needs impacting social drivers of health including housing, food, clothing, transportation, employment and academic needs.
</li><li>Interacting with other team members to provide comprehensive and timely assistance in resolving issues that are barriers to the consumer receiving services.
</li><li>Coordination with internal and external providers to ensure a holistic approach to care that considers all areas of an individual&rsquo;s life, the individual&rsquo;s wants and goals and all treatment interventions.
</li><li>Documenting services in the electronic health record within 24 hours after services have occurred.
</li><li>Develop/maintain collaborative working relationships with internal and external referral resources, allowing creation/renewal of informal and formal agreements between Metrocare and those external agencies. Relationships with external agencies will include but are not limited to: FQHCs, inpatient psychiatric and substance use facilities, the Department of Veteran Affairs, inpatient acute care hospitals and hospital outpatient clinics and community/regional supports and providers such as schools, child welfare agencies, criminal justice, and Indian Health Services.
</li><li>Assists the individual in service in developing and/or strengthening natural support who will participate in care coordination activities.
</li><li>Maintains confidentiality of information concerning consumers and family members
</li><li>Duties and projects may be assigned or changed to meet business needs. Hours and shift assignments may be outside of normal business hours.
</li>Perform other duties as assigned. 
<li>
</li></ul> 
 
COMPETENCIES:
<ul><li>The competencies listed here are representative of those that must be met to successfully perform the essential functions of this job.
</li><li>Analytical skills, professional acumen, business ethics, thorough understanding of continuous improvement processes, problem solving, respect for confidentiality, excellent communication, and presentation skills.
</li><li>Ability to assess and organize complex information regarding an individual&rsquo;s goals in useable format that is clear to the individual and participating members of the therapeutic team (natural supports, internal and external providers)
</li><li>Knowledge of Social Drivers of Health and how to assist an individual in service in accessing necessary services.
</li><li>Clinical skill for evaluating accuracy of clinical screening and providing appropriate clinical intervention.
</li><li>Knowledge of Trauma Informed Recovery Planning, Harm Reduction, Motivational Interviewing and Person-Centered Approaches to Care
</li>Interpersonal skills to communicate and encourage collaboration among therapeutic team members. 
<li>
</li></ul> 
 
QUALIFICATIONS
 
EDUCATION AND EXPERIENCE:
<ul><li>Required: Bachelor&rsquo;s Degree in social work, psychology, criminal justice, or related human services field
</li><li>Minimum of 2 year of experience in behavioral health care, working with individuals with severe persistent mental illness and/or substance use disorders
</li><li>Strong knowledge base of Dallas County community providers and resources to include behavioral and physical health care, housing, transportation, employment/academic supports, and other social service agencies.
</li><li>OR
</li><li>Master&rsquo;s degree in psychology, Social Work, or related field.
</li>Preferred: Bilingual Spanish, experience with communicating with third parties and building rapport with community partners. Knowledge of Federal and State benefits available to client. LMSW or equivalent 
<li>
</li></ul> 
 
REASONING ABILITY:
<ul><li>Ability to carry out oral and/or written instructions.
</li><li>Ability to operate as a team member, yet able to make positive, individual judgments.
</li><li>Ability to assess the needs of consumers.
</li><li>Ability to recognize and report side effects of psychoactive medications.
</li><li>Ability to assess a potential crisis and ensure the delivery of services at the proper level of care.
</li><li>Ability to work collaboratively with co -workers.
</li><li>Ability to work in a high stress environment, take initiative and be creative.
</li><li>Ability to drive a multi-passenger vehicle.
</li>Ability to successfully use an automated clinical record keeping system. 
<li>
</li></ul> 
 
COMPUTER SKILLS:
<ul><li>Intermediate level on MS Excel, Email, and word processing programs
</li>Ability to utilize Internet for resources. 
<li>
</li></ul> 
 
CERTIFICATIONS, LICENSES, TRAINING, REGISTRATIONS:
<ul><li>TB Test, CPR, First Aid and SAMA to be provided within 30 days for hire.
</li><li>TAC web-based training
</li><li>Certified Community Behavioral Health Clinic Trainings completed within the first year of hire.
</li></ul>Benefits Information and Perks:
Metrocare couldn&rsquo;t have a great employee-first culture without great benefits. That&rsquo;s why we offer a competitive salary, exceptional training, and an outstanding benefits package:
<ul><li>Medical/Dental/Vision
</li><li>Paid Time Off
</li><li>Paid Holidays
</li><li>Employee Assistance Program
</li><li>Retirement Plan, including employer matching
</li><li>Health Savings Account, including employer matching
</li><li>Professional Development allowance up to $2000 per year
</li><li>Bilingual Stipend &ndash; 6% of the base salary
</li><li>Many other benefits
</li></ul>Equal Employment Opportunity/Affirmative Action Employer
 
Tobacco-Free Facilities - Metrocare is committed to promoting the health, well-being, and safety of Metrocare team members, guests, and individuals and families we serve while on the facility campuses. Therefore, Metrocare facilities and grounds are tobacco-free.
 
No Recruitment Agencies Please</div>

Community Care Coordinator

York County

<div>Job Summary
The individual in this position assigned to assist no more than thirty (30) adults with serious and persistent mental illness or children and adolescents with or at risk of a serious emotional disturbance.
About Us
Located in south-central Pennsylvania, York County Government offers many exciting and challenging opportunities to learn and grow in a career while making a difference in the lives of York County residents. Each County department meets a unique need in the community and provides an opportunity for both professional growth and personal satisfaction. York County offers a competitive wage and benefit package.
Responsibilities
ESSENTIAL DUTIES AND RESPONSIBILITIES
<ul><li>Responsible to assist assigned individuals to obtain needed mental health services as well as adequate food, housing, medical care, employment, education and recreation.</li>
<li>Responsible to adhere to the following priority order in exploring resources which may help individuals enhance his/her ability to live independently:
<ul><li>Family, friends and neighbors</li>
<li>Local community groups and service organization; and</li>
<li>Specialized mental health and other rehabilitative service providers</li>
</ul></li><li>Responsible to identify with each consumer his/her strengths, needs and interest in developing a Community Service Plan.</li>
<li>Responsible to identify with each individual and document in the Community Service plan the precipitants leading to exacerbation of his mental illness. Caseworker will help person plan strategies to avoid these factors, should the individual choose to do so. Collaterals and clinical material may be consulted to insure that circumstances which have led to past hospitalizations are understood and re-hospitalization can be avoided.</li>
<li>Responsible to establish and maintain contact with each consumer&rsquo;s family and friends in order to enhance his/her social support network, as long as the individual agrees that such contact may occur.</li>
<li>Responsible to assist each individual in identifying activities, which would increase his marketable skills or enhance his vocational or educational status.</li>
<li>Responsible to maintain face-to-face and telephone contact with assigned consumers and collaterals, preferable weekly intervals between consumer contacts must not exceed two weeks.</li>
<li>Responsible to spend 70% of working hours in contact with assigned persons and collaterals, including travel time.</li>
<li>Responsible to spend at least 50% of working hours outside of the office.
</li><li>Responsible to spend no more than 25% of working hours attending meetings and completing paperwork.</li>
<li>Responsible to develop an Intensive Case Management record for each assigned person using prescribed OMH forms, documenting activities, progress and outcome. Level of functioning must be documented quarterly.</li>
<li>Responsible to participate in individual and group supervision as scheduled. Responsible to meet with consultant psychologist once monthly for group supervision.</li>
<li>Responsible to attend training opportunities designated by OMH for Intensive Case Managers and other training as directed by the County Programs.</li>
<li>Responsible to participate with County Administrative Staff in the development of the County Plan, specifically in identifying unmet consumer needs and suggestive modifications to existing services.
 
<ul><li>Perform related work as required.</li></ul></li>
</ul>Essential Requirements
ESSENTIAL REQUIREMENTS
<ul><li>A bachelor's degree which includes or is supplemented by successful completion of 12 college credits in sociology, social welfare, psychology, gerontology, criminal justice, or other related social sciences; or an associate&rsquo;s degree which includes 12 college credits in sociology, social welfare, psychology, gerontology, criminal justice, or other related social sciences with a combination of experience and training which includes one year of case management experience.
</li><li>Knowledge of the basic principles of economics, sociology, psychology, and other social sciences.</li>
<li>Knowledge of current social, economic, and health problems and their impact on the growth and development of people.</li>
<li>Knowledge of human development and behavior including the individual, family, and group.</li>
<li>Ability to understand and accept the needs and rights of others and to work with adults and children who are physically challenged, mentally disabled, emotionally troubled, and economically disadvantaged.</li>
<li>Ability to learn, interpret, and apply relevant laws, regulations, and policies governing agency services.</li>
<li>Ability to learn how to conduct individual and family interviews and to use them to identify individual and family problems.</li>
<li>Ability to learn how to effectively interact with individuals, families, and as a member of a treatment team.</li>
<li>Ability to plan and organize work, prepare adequate records and reports, set priorities, and learn to maintain a caseload in an effective and timely manner.</li>
<li>Ability to adequately express ideas orally and in writing.</li>
</ul>Contact Details
If you have any questions, please contact the county's Department of Human Resources at ychr@yorkcountypa.gov.
York County embraces diversity in our community and workforce, and is an Equal Opportunity Employer. All hiring, promotions, demotions, training, and other opportunities are based on qualifications and without regard to race, creed, color, national origin, gender, religion, age, or disability.</div>

Caseworker 1 - ID

Richland County Government

<div>The purpose of this class is to provide professional, timely and courteous customer service to appointed and elected officials, County citizens, County staff and outside agencies requesting information, assistance or service; to maintain accurate and complete customer service records, and to perform related work as assigned. This class works according to a wide range of procedures; work is reviewed regularly by supervisor.<h2 class="jobSectionHeader">
Essential Tasks</h2>
The tasks listed below are those that represent the majority of the time spent working in this class. Management may assign additional tasks related to the type of work of the class as necessary. 
Receives and responds to inquiries, concerns, complaints and requests for assistance from appointed and elected officials, County Council, the County Manager, County staff, County citizens and its surrounding areasand outside agencies using telephone, e-mail, fax, US mail and face-to-face communication. 
Provides professional, courteous customer service; assists customers or obtains information for customers as requested; explains department and County policies and procedures; refers customers to other personnel or offices as appropriate. 
Responsible for receiving and disseminating compliments, complaints, inquiries and requests for assistance from the general public, appointed and elected officials, County officials, the general public and outside agencies. Enters service requests, compliments and employee complaints into computer database; transfers requests to appropriate personnel; notifies department directors, administration and the Human Resource director of compliments for and complaints against employees, tracks requests to ensure prompt response. This data can be critical and highly confidential in nature. 
Records community meeting requests; schedules meetings with appropriate County representative; attends and participates in community meetings as appropriate. 
Receives, review and responds to Freedom of Information Act requests 
Must have working knowledge of all County departments&rsquo; functions; keep abreast of current events pertaining to area municipalities, Richland County and the state government; must have broad knowledge of County ordinances. 
Calculates customer Solid Waste fees and identifies tax billing discrepancies; generates reports for the Solid Waste Department as required. 
Performs other general clerical work as required, including, but not limited to typing reports and correspondence, copying and filing documents, sending and receiving faxes, answering the telephone, processing mail, etc. 
Attends staff meetings as required. 
Attends training, meetings, seminars and/or workshops to enhance job knowledge and skills. 
Works on call during inclement weather or emergency situations.
Compensation Minimum: $19.68</div>

Citizen Response Representative

Youth Villages

<div>For over 35 years, Youth Villages has transformed the lives of children and families nationwide through innovative, research-based programs focused on preserving and restoring families.
As a national leader in children&rsquo;s mental and behavioral health, we serve more than 47,000 youth, young people, and their families annually across 29 states and Washington, D.C. Our proven treatment models drive long-term success in child welfare, juvenile justice, and mental health systems. At Youth Villages, we do what works &mdash; partnering with others to expand our impact and advocate for meaningful, lasting change.
We're seeking purpose-driven individuals who are passionate about making a difference. With a dedicated team of more than 5,000 staff, Youth Villages is committed to investing in and supporting our employees by offering opportunities to build a fulfilling career through professional growth, personal development, and a mission that matters&mdash; helping children and families live successfully. 
For more information, please visit www.youthvillages.org

Program Overview:
Intercept&reg;, developed by Youth Villages, is an evidence-based intensive, in-home program that focuses on keeping families together by preventing out-of-home placements or facilitating reunification after such placements, including foster care, residential treatment facilities, hospitalization, or juvenile detention centers. It is one of the first programs to receive the well-supported designation from Title IV-E Prevention Services Clearinghouse developed in accordance with the Family First Prevention Services Act (FFPSA) having been shown to reduce out-of-home placements and accelerate permanency for children. 
 
This program serves youth from birth to age 18 who are facing serious emotional or behavioral challenges or have experienced trauma, such as abuse or neglect. Services are provided by highly trained Family Intervention Specialists directly in the family&rsquo;s home and community&ndash;Intercept&reg; is not an office-based program. 
 
Intercept provides intensive, strength-based support tailored to each family&rsquo;s unique needs, ultimately helping them achieve lasting change through evidence-based mental health interventions, along with the development of new parenting and communication skills.
Essential Duties and Responsibilities:
The PRN Community-Based Counselor:<ul><li>
Carries a small case loas as assigned by supervisory on an as-needed basis</li><li>
Holds individual and family sessions with each family 3 times a week, scheduled at the convenience of the families</li><li>
Conducts on-going assessment of youth to determine their needs from a strength-focused, solution-based perspective</li><li>
Attends 3 weekly meetings (individual, team, and clinical consultation) for professional development to help enhance clinical skills</li><li>
Drives up to 60 to 80 miles to meet with families in their homes and communities (additional travel may be required)</li><li>
Collaborates with other providers, case workers, and courts to formulate a collaborative treatment plan</li><li>
Provides on-call crisis support to the youth and family (schedules vary by location)</li><li>
Completes accurate and timely documentation in an electronic medical record system (EMR)</li><li>
Performs other duties as assigned</li></ul>
Additional Information:<ul><li>
Schedule is flexible and non-traditional as it is based around the availability of youth and families served.</li><li>
Applicants must possess a current, valid driver&rsquo;s license, an automobile for work purposes, and proof of auto insurance.</li><li>
Community-based staff will be reimbursed for applicable mileage.</li></ul>
Salary:<ul><li>
$20 - $22 per hour based on education and clinical license</li></ul>
 Qualifications:<ul><li>
Master&rsquo;s degree in a social services discipline (preferred)</li><li>
Bachelor's degree in a social services discipline (required)<ul><li>
Degrees that can be considered include: social work, drug and alcohol education or counseling, psychology, criminal justice, guidance counseling, or marriage and family therapy (others subject to review)</li></ul></li><li>
Experience working with at-risk youth and/or families in a volunteer, internship, or paid position (preferred)</li><li>
Clinical experience (preferred)</li><li>
Strong organizational skills and attention to detail</li><li>
Excellent written, verbal, and oral skills</li><li>
Ability to manage multiple priorities simultaneously</li><li>
Basic computer knowledge</li><li>
Ability to maintain a flexible schedule</li></ul>

Youth Villages Benefits<ul><li>
Medical, Dental, Prescription Drug Coverage and Vision</li><li>
401(k)</li><li>
Time off:
</li><li><ul><li>2 week paid vacation (full-time) / 1 week paid vacation (part-time)</li><li>
12 paid sick days per year</li><li>
11 paid holidays</li></ul></li><li>
Paid Parental Leave</li><li>
Mileage &amp; Cell Phone Reimbursement (when applicable)</li><li>
Tuition reimbursement and licensure supervision</li><li>
Growth &amp; development through continuous training</li><li>
Clinical and administrative advancement opportunities</li></ul><ul><li>Benefits are excluded for variable status employees.</li></ul>

Youth Villages is an equal opportunity employer and provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Youth Villages is committed to not only advancing diversity, equity, and inclusion in the workplace but also in our work with children and young adults. We know that children, families and young people of color can face inequity in child welfare and justice systems, and we train our employees to build the skills they need to work with the communities that we serve, as well as, other employees from different cultures and backgrounds. Youth Villages is opposed to racism in any of its forms and is committed to inclusion, equity, and diversity. We believe that respect for each other is crucial in the work that we do each day.</div>

PRN Community-based Counselor

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