community service manager

Thompson Thrift

<div><div>Join Us as a Community Manager for Velara Luxury Apartments in Ponte Vedra Beach, Florida!</div><div></div><div>
Are you ready to lead a dynamic team and make a lasting impact on the residents and communities you serve? Thompson Thrift is seeking an experienced and driven Community Manager to oversee the daily operations of one of our premier multifamily properties.
Why Thompson Thrift?
At Thompson Thrift, we don't just manage properties; we create thriving communities where people love to live. Our core values focus on positively impacting both our team members and residents. Through initiatives like TT Serve, we prioritize community outreach and personal development. We also ensure work-life balance with our Family Impact Program, offering flexible work options, concierge medical services, and financial planning to support your well-being.
Your Role as a Community Manager:
As a Community Manager, you will lead the charge in ensuring our property runs efficiently while providing exceptional service to residents. You&rsquo;ll oversee all operational aspects, manage your team, and ensure financial performance meets goals, all while fostering a sense of community among residents.
What You&rsquo;ll Do:<ul><li>
Leadership &amp; Team Management: Lead and develop your on-site team, ensuring they align with company goals and deliver excellent customer service.</li><li>
Resident Satisfaction: Build strong relationships with residents, addressing concerns, fostering community engagement, and maintaining high resident retention rates.</li><li>
Financial Performance: Oversee budget management, rent collections, and expense control to meet or exceed financial goals and ensure maximum occupancy.</li><li>
Property Maintenance: Coordinate with maintenance teams to ensure the property remains in top condition, addressing any issues promptly.</li><li>
Compliance &amp; Reporting: Ensure the property adheres to all legal requirements and company policies, preparing reports and updates for upper management.</li><li>
Marketing &amp; Leasing: Develop and implement marketing strategies to ensure full occupancy, working closely with leasing teams to drive success.</li></ul>
Our Ideal Candidate:<ul><li>
4+ years of progressive experience in a similar multifamily product, with a minimum of 3 years&rsquo; experience as a Community Manager in multifamily.</li><li>
High school diploma or GED equivalent required; Associates degree or equivalent level of education and experience; bachelor&rsquo;s degree preferred.</li><li>
Experience with Class A or luxury lease-up properties preferred.</li><li>
CAM designation is a plus.</li><li>
A valid driver&rsquo;s license and reliable vehicle is required for this role for purpose of routine outreach marketing and shopping comps; mileage reimbursement will be provided at IRS current rate.</li><li>
Must be familiar with Microsoft Office Suite; proficiency in Yardi software preferred.</li><li>
Flexibility to work evenings, weekends, and be on-call as needed.</li><li>
Strong leadership skills with the ability to motivate and manage a team.</li><li>
Excellent communication and organizational skills.</li><li>
Solid understanding of budgeting, financial reporting, and market trends.</li><li>
Passion for creating thriving communities.</li></ul></div></div>

Community Manager

Dubai Holding

<div>
 
 
 
 About Dubai Holding Community Management:
 
 
 
 
 Dubai Holding Community Management (DHCM) is a premium community management services provider under the umbrella of Dubai Holding. Established in 2021, DHCM has quickly become a leader in the industry, offering exceptional services to maintain and enhance residential communities and districts across Dubai.
 
 
 At DHCM, we believe in creating sustainable and vibrant communities that offer a sense of belonging to residents. Our team of experts provides various services, including community and district management, technical management, and financial management.
 
 
 Our community and district management services ensure that each community is well-maintained, secure, and operates efficiently. We manage common areas, enforce community rules and regulations, coordinate with local authorities, and respond to residents' concerns promptly and effectively.
 
 
 We proudly manage a portfolio of prestigious communities, including Bluewaters, City Walk, Port de La Mer, Bvlgari Residences, Jumeirah Beach Residence (JBR), and Business Bay Executive Towers, among others. Additionally, we manage iconic districts, including Business Bay, Dubai Land Residences, Jaddaf Waterfront, Dubai Media City, Dubai Internet City, Dubai Studio City, Dubai Harbour, and more.
 
 
 
 
 
 
 
 
 
 
 About the Role:
 
 
 
 
 To facilitate liaison and communication between DHCM and the owners/tenants of assigned communities, ensuring the timely collection of service charges, monitoring community conditions, and addressing identified issues to deliver quality customer service, maintain decent living standards, and achieve customer satisfaction within DHCM communities.
 
 
 
 
 
 
 
 
 
 
 The main duties and responsibilities of this role:
 
 
 
 
 
 1- Community Relations &amp; Customer Service:
 
 
 <ul>
 <li>
 Attend meetings to represent owners and tenants concerns, ensuring that all inquiries and complaints are communicated and addressed promptly.
 </li>
 <li>
 Respond to all inquiries and complaints from owners/tenants in a timely manner, ensuring adequate customer service.
 </li>
 <li>
 Investigate customer complaints to identify issues, follow up on relevant actions, and ensure customer satisfaction with the outcome.
 </li>
 <li>
 Escalate unresolved issues efficiently through appropriate processes.
 </li>
 <li>
 Educate owners and tenants about DHCM&rsquo;s community rules and regulations to ensure full compliance.
 </li>
 <li>
 Assist the Community Manager in liaising with local authorities and communities to resolve day-to-day community issues, including Owners Committee (OC) management in line with RERA requirements and handling of violation management processes.
 </li>
 </ul>
 
 
 
 
 
 2- Financial Management &amp; Service Charge Collection:
 
 
 <ul>
 <li>
 Execute the timely collection of service charges for assigned communities to ensure sufficient funds for sustained services.
 </li>
 <li>
 Inform owners/tenants of any changes or issues related to service charges to avoid disruption to community services.
 </li>
 <li>
 Participate in community budgeting with the Community Manager by coordinating with all stakeholders and service providers to provide accurate and relevant information, and by preparing and submitting all supporting documents required by RERA.
 </li>
 </ul>
 
 
 
 
 
 3- Community Operations &amp; Quality Monitoring:
 
 
 <ul>
 <li>
 Perform regular site inspections of assigned communities to observe the condition of assets and service quality (soft services, pest control, external cleaning, waste management, landscaping, and security).
 </li>
 <li>
 Monitor third-party service providers to ensure services maintain the community in line with Service Level Agreements (SLAs).
 </li>
 <li>
 Provide feedback and coordinate with relevant internal departments and/or third-party service providers to address identified issues with community infrastructure or soft services promptly.
 </li>
 </ul>
 
 
 
 
 
 4- Documentation &amp; Compliance:
 
 
 <ul>
 <li>
 Issue No Objection Letters (NOLs) for assigned communities to ensure all activities are conducted safely, securely, and in compliance with community rules.
 </li>
 <li>
 Update the database of owners to ensure accurate contact details for service charge collection and ongoing communication.
 </li>
 <li>
 Ensure all customer complaints are logged in the system to record and monitor progress in a timely and quality manner.
 </li>
 <li>
 Follow all relevant departmental policies, processes, standard operating procedures (SOPs), and instructions for controlled and consistent work execution.
 </li>
 </ul>
 
 
 
 
 
 5- Reporting &amp; Continuous Improvement:
 
 
 <ul>
 <li>
 Prepare Facility and Community Management departmental statements and reports accurately and timely to meet DHCM&rsquo;s requirements, policies, and standards.
 </li>
 <li>
 Identify opportunities for continuous improvement in systems, processes, and practices, considering international leading practices, cost reduction, and productivity improvement.
 </li>
 <li>
 Maintain regular and up-to-date incident and progress reports.
 </li>
 <li>
 Adhere to company policy and procedure, maintaining professionalism and confidentiality of all information.
 </li>
 <li>
 Decision-making authority rests with the line manager, department head, and business unit head as per DHCM&rsquo;s Delegation of Authority (DOA).
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 About you:
 
 
 
 
 The ideal candidate will have the below qualifications and experience:
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business administration or a similar field.
 </li>
 <li>
 Master's degree preferred.
 </li>
 <li>
 Minimum of 4- 5 years of experience in a similar field (community management, property management, customer service).
 </li>
 <li>
 Project Management skills.
 </li>
 <li>
 Data Management &amp; Reporting
 </li>
 <li>
 Understanding of Service Level Agreements (SLAs)
 </li>
 <li>
 Basic Financial Understanding
 </li>
 <li>
 Effective interpersonal and communication skills.
 </li>
 <li>
 Problem-Solving and Decision-Making
 </li>
 <li>
 Time management, priority setting, and organizational skills.
 </li>
 <li>
 Flexibility and adaptability.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 About Benefits:
 
 
 
 
 At Dubai Holding, we're committed to nurturing the success and well-being of our colleagues. Join our dynamic and diverse team, and enjoy a comprehensive benefits package that includes competitive compensation, career development opportunities, and a collaborative work environment. We strongly believe in creating an empowered Internal workforce that will help us build a connected city for tomorrow. We are committed to attracting the brightest minds and nurturing the most pioneering candidates who desire to make a great impact on the future of Dubai.
 
</div>

Senior Supervisor - Community Management

Rawaj - Human Capital Management

<div>Leverage your expertise and join the dynamic Real Estate &amp; Hospitality Division of a leading Saudi Group of Companies, recognized for excellence in large-scale projects and integrated facility services across the Kingdom.
As a Compound General Manager you will be responsible for overseeing all operations within the compound, ensuring efficient management of facilities, community services, and resident activities. The role involves supervising daily operations, coordinating maintenance and service teams, managing budgets, and enhancing the overall community experience.<h2 class="jobSectionHeader">
Key Accountabilities</h2>
The position involves:<ul><li>
Manage all compound facilities, including maintenance, security, landscaping, and housekeeping.</li><li>
Oversee community activities and ensure a vibrant and engaging environment for residents.</li><li>
Develop and implement operational procedures to ensure high standards of service and safety.</li><li>
Coordinate with service providers and contractors to ensure quality and timely delivery of services.</li><li>
Handle residents&rsquo; inquiries and complaints professionally, ensuring satisfaction and quick resolution.</li><li>
Monitor budgets, control operational costs, and prepare performance reports.</li><li>
Lead community development initiatives and enhance communication between management and residents.</li></ul><h2 class="jobSectionHeader">
Knowledge, Skills, and Experience</h2>
We are Looking for: 
 
<ul><li>Bachelor&rsquo;s degree in Business Administration, Hospitality Management, or related field.</li><li>
Proven experience in community management, property management, or facilities operations.</li><li>
Strong leadership, communication, and organizational skills.</li><li>
Ability to manage multiple functions and deliver under pressure.</li><li>
Customer-focused with excellent problem-solving abilities.</li></ul></div>

Compound General Manager | Saudi Arabia

Westdale Asset Management

<div>Rate: $72,000 - $82,000 annually (Salary exempt position) 
 
***Monthly new lease and renewal AND quarterly performance bonuses are paid in addition to base pay.***
We are seeking an energetic, organized, and goal-driven manager for an established national multi-family property management company to manage our community, nestled just north of Buckhead, in Atlanta, Georgia! As Community Manager, you will be responsible for the financial success of our residential multi-family property, while delivering quality, attentive management for our residents. The perfect candidate must have strong customer service and management skills and must also possess a strong sense of urgency and adaptability to a fast-paced and changing environment. If you have a successful track record of accomplishments in on-site apartment management, then we want to meet you! Apply now!
Requirements<ul><li>
Minimum of 5 years experience in on-site property management.</li><li>
Minimum of 3 years experience as Community Manager on an apartment community.</li><li>
Must have computer skills in Word, Excel, Outlook, and Yardi or other similar programs.</li><li>
Strong bookkeeping and organizational skills.</li><li>
Excellent verbal and written communication.</li><li>
Superior customer service skills.</li><li>
Effective mentoring, coaching, and leadership skills.</li><li>
High school diploma or equivalent.</li><li>
Certified Apartment Manager (CAM) is a plus!</li><li>
Bilingual (English/Spanish) is a plus!</li></ul>
Responsibilities<ul><li>
Maintaining financial and operational accountability for the property</li><li>
Managing and coordinating persons, activities, and available resources in order to accomplish property objectives as set forth by the Regional Director and property owner</li><li>
Working with residents to renew leases, resolve problems, and ensure customer satisfaction</li><li>
Recording resident data such as traffic, leasing activity, renewals, and collection activity</li><li>
Hiring, training, motivating, and supervising staff</li></ul>
We offer a competitive salary, good benefits, and an energetic environment. Our benefits include:<ul><li>
Medical insurance</li><li>
Dental insurance</li><li>
Life insurance</li><li>
Short-term and long-term disability insurance</li><li>
401(k) plan with company match</li><li>
Flexible spending accounts</li><li>
Paid vacation, personal/sick time, and holidays</li><li>
Tuition reimbursement</li><li>
Credit union</li><li>
Service recognition awards</li><li>
Employee assistance program</li><li>
Apartment rental discounts</li></ul>
This is a great opportunity you don&rsquo;t want to miss! Apply today!
Work Days: Monday &ndash; Friday 
Work Hours: 8:00 am - 5:00 pm; Must be available evenings, nights, and weekends for staffing needs and emergencies. 
Required License or Certification: Valid Driver&rsquo;s License in the state where the property is located, or a neighboring state in proximity to the property where applicable.
Our application process includes criminal background checks and drug screens.
Rate: $72,000 - $82,000 annually (Salary exempt position)
#WAMLPB
NnmlrHz3WE</div>

KETTLER

<div>Overview:
<div>
KETTLER currently has an opening for a Community Manager at Cary, NC. If you have a good work ethic, a passion for helping people, and want an opportunity to learn and grow, KETTLER is the place for you!</div><div></div><div> 
The Community Manager, under the direction of the Regional Manager, is responsible for providing excellent customer service and coordinating all aspects of apartment community operations.</div>
Responsibilities:
<ul><li>Managing administration of property operations and leasing office.</li><li>
Monitoring the financial operations and achieving budgeted NOI.</li><li>
Providing a quality living environment for residents and positive work environment for team members.</li><li>
Hiring and supervising all on-site staff, including maintenance staff.</li><li>
Ensuring that all apartments and property grounds are maintained at company standards.</li><li>
Ensuring that rent is collected in a timely manner and following appropriate procedures when residents are delinquent.</li><li>
Contribute to achievement of team goals, leasing benchmarks, and resident retention.</li><li>
Support outreach initiatives that effectively market/promote the property.</li><li>
Understand the current sub-market and mentor others to ensure their comprehension.</li><li>
Lead by example to help maintain a high-performing, customer-focused team.</li><li>
Contribute to resident satisfaction and the achievement of property goals.</li><li>
Other duties as assigned.</li></ul>
Qualifications:
<ul><li>4+ years&rsquo; experience in the property management field.</li><li>
2+ years&rsquo; supervisory experience.</li><li>
High School Diploma, Bachelor&rsquo;s Degree preferred.</li><li>
Computer Proficiency and knowledge of Microsoft Office Suite.</li><li>
Demonstrated Leadership ability and proven track record of success with the leasing process.</li><li>
Must be able to work on the weekends.</li><li>
Experience with property management software.</li><li>
Must be able to walk apartments and grounds, including steps and climbing stairs.</li><li>
Excellent verbal and written communication skills and ability to interact with residents and customers in a professional manner.</li><li>
Strong financial analysis, budgeting, and P&amp;L management skills.</li><li>
Working knowledge of applicable Landlord Tenant Laws, Fair Housing mandates and other legal issues affecting property management.</li><li>
Experience with unit and common area renovations.</li><li>
DC Property Manager Licence must be obtained with 90 days of hire.</li></ul></div>

<div>Overview:
<div>
KETTLER currently has an opening for a Community Manager at Compass at City Center, an apartment community located in Newport News, VA. If you have a good work ethic, a passion for helping people, and want an opportunity to learn and grow, KETTLER is the place for you!</div><div></div><div> 
The Community Manager, under the direction of the Regional Manager, is responsible for providing excellent customer service and coordinating all aspects of apartment community operations.</div>
Responsibilities:
<ul><li>Managing administration of property operations and leasing office.</li><li>
Monitoring the financial operations and achieving budgeted NOI.</li><li>
Providing a quality living environment for residents and positive work environment for team members.</li><li>
Hiring and supervising all on-site staff, including maintenance staff.</li><li>
Ensuring that all apartments and property grounds are maintained at company standards.</li><li>
Ensuring that rent is collected in a timely manner and following appropriate procedures when residents are delinquent.</li><li>
Contribute to achievement of team goals, leasing benchmarks, and resident retention.</li><li>
Support outreach initiatives that effectively market/promote the property.</li><li>
Understand the current sub-market and mentor others to ensure their comprehension.</li><li>
Lead by example to help maintain a high-performing, customer-focused team.</li><li>
Contribute to resident satisfaction and the achievement of property goals.</li><li>
Other duties as assigned.</li></ul>
Qualifications:
<ul><li>4+ years&rsquo; experience in the property management field.</li><li>
2+ years&rsquo; supervisory experience.</li><li>
High School Diploma, Bachelor&rsquo;s Degree preferred.</li><li>
Computer Proficiency and knowledge of Microsoft Office Suite.</li><li>
Demonstrated Leadership ability and proven track record of success with the leasing process.</li><li>
Must be able to work on the weekends.</li><li>
Experience with property management software.</li><li>
Must be able to walk apartments and grounds, including steps and climbing stairs.</li><li>
Excellent verbal and written communication skills and ability to interact with residents and customers in a professional manner.</li><li>
Strong financial analysis, budgeting, and P&amp;L management skills.</li><li>
Working knowledge of applicable Landlord Tenant Laws, Fair Housing mandates and other legal issues affecting property management.</li><li>
Experience with unit and common area renovations.</li><li>
DC Property Manager Licence must be obtained with 90 days of hire.</li></ul></div>

International Workplace Group

<div>Community Sales Manager 

At Regus, we&rsquo;ve built the world&rsquo;s largest workspace network so that our customers can work better, faster, happier. Join the team in one of our business centres. Promote our products and services to new and existing customers. Bring more freedom to more people and businesses. And you&rsquo;ll be able to work better, faster and happier too. 

The opportunity

As a Community Sales Manager, you&rsquo;ll be responsible for the smooth running of your Regus centre while finding ways to increase sales and revenue, helping more and more people enjoy the benefits of flexible working. You&rsquo;ll motivate your team to create a great working environment to ensure customer satisfaction and retention. 


A typical day at Regus

You start the day with an informal team talk over coffee, to plan the day and make sure everyone&rsquo;s prepared.

With one eye always on reception, you see members turning up and also the first meeting rooms guests arriving. You welcome them and take them to their meeting room, show them the facilities and help them set up their WiFi connections and AV system for their presentation.

Later you have a meeting to learn more about a new member and get to understand his business needs. You think about the other businesses in the centre and how you might be able to introduce him to a couple that may be of interest at the networking event later in the week.

A large company is taking a whole floor of the centre and is moving in next week. You run through the move in detail with the reception team, ensuring the welcome kit is prepared, and all badges and keys are ready for handing over.

At lunchtime a couple walk in enquiring about coworking membership. Your colleague from sales is on their lunch break so you offer them a coffee and give them a tour of the centre, explaining all the benefits of Regus membership.

Later in the afternoon you host a monthly operations meeting for Community Sales Managers from your local cluster of centres, along with the regional Operations Manager. After the meeting you do a final walk around the building, speaking with members, asking how their day went as they start to wind down and head for home. 


About you

We&rsquo;re looking for someone who has the experience and aptitude to manage a smooth running operation. You&rsquo;ll need to be an accomplished multitasker, able to pre-empt issues before they become problems, and keep a team motivated and focused on service excellence. You also need to be:
<ul>
<li>A good communicator, used to dealing with customers &ndash; ideally in the hospitality or events industry</li>
<li>Confident, approachable and able to build strong relationships with customers</li>
<li>A great manager, who leads by example and knows how to motivate and inspire a team</li>
<li>Happy taking ownership of problems and finding ways to solve them</li>
<li>Positive, enthusiastic and able to adapt to fast-changing situations</li>
<li>Confident using MS Office and other basic IT packages</li>
</ul>
In addition, you will:
<ul>
<li>Manage the day to day running of the centre, focusing on exceptional customer service</li>
<li>Inspire your team of associates, developing their skills to get the best from each team member</li>
<li>Promote your centre to new customers and show them how flexible workspace could enhance their business</li>
<li>Generate leads by delivering engaging networking events within your community</li>
</ul>
What we offer

On top of a competitive salary package you&rsquo;ll enjoy:
<ul>
<li>A bright and inspiring work environment</li>
<li>Training and development opportunities</li></ul></div>

Community Sales Manager

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