community service manager

Al Mira Real Estate

We are seeking a dual-role Community &amp; Content Audit Manager to serve as the voice of our brand online and the guardian of our community's quality and compliance. This role requires a balance of excellent interpersonal skills and a methodical, analytical approach to auditing content and enforcing policies.Key Responsibilities:Community Management &amp; Engagement (The &quot;Community&quot; Part):<ul><li>Engagement: Actively monitor, participate in, and moderate discussions across all designated platforms (e.g., social media, forums, dedicated community sites) to foster a positive, inclusive, and loyal community.</li><li>Content &amp; Campaigns: Plan, create, and manage engaging content (posts, discussion prompts, events, contests) tailored to community interests and strategic marketing goals.</li><li>Feedback Loop: Collect and synthesize community feedback, reporting key insights, sentiment, and user-generated product/service suggestions to the relevant internal teams (Product, Marketing, Support).</li></ul>Content Auditing &amp; Compliance (The &quot;Audit&quot; Part):<ul><li>Moderation Review: Conduct regular audits of user-generated content and moderation actions to ensure consistency, fairness, and strict adherence to established community guidelines and legal standards.</li><li>Policy Enforcement: Develop, maintain, and enforce clear community guidelines, and train other moderators or team members on best practices for de-escalation and policy application.</li><li>Content Inventory/Audit: Perform strategic content audits of all existing internal or customer-facing community resources (FAQs, guides, key discussion threads) for accuracy, relevance, brand voice consistency, and SEO optimization.</li><li>Risk &amp; Crisis Management: Proactively identify high-risk content, potential policy violations, or brewing crises, and execute rapid response and de-escalation strategies.</li></ul>Required Skills &amp; Qualifications:<ul><li>Proven experience in Community Management, Moderation, or a similar customer-facing role.</li><li>Demonstrable experience or a strong aptitude for content auditing, quality assurance, or compliance review.</li><li>Exceptional written and verbal communication skills with a proven ability to embody a brand voice and handle conflict resolution.</li><li>Strong analytical skills with the ability to track metrics, interpret community data, and conduct methodical content reviews.</li><li>Familiarity with community platforms (e.g., Discord, Slack, Discourse, dedicated forum software) and social media management/analytics tools.</li><li>High level of empathy, attention to detail, and professional judgment.</li></ul>Job Type: Full-time

Community Manager with Audit

Wallick Communities

Description Community Manager Location: Helen Evans (Marysville, OH) Job Type : Full Time Pay Rate: Up to $55,000 Make a Difference-And Own Your Future Join Wallick Communities , a 100% employee-owned company with over 55 years of experience in providing affordable housing and assisted living for families and seniors across the Midwest. With 1,000+ associates and a mission to open doors to homes, opportunity, and hope, we take pride in fostering a supportive and collaborative work environment where every employee-owner plays a vital role. A Career with Wallick Means <ul><li> Creating Homes for People Who Need It Most : Providing new beginnings for residents seeking affordable, safe and high-quality housing where they can thrive. </li><li> Pay-on-Demand: access your money as you earn it. </li><li> Exceptional Benefit Package : Health, dental, vision insurance effective within 2 weeks of starting your new job . Other benefits like gym membership reimbursement, paid parental leave, 401K, and more! </li><li> Work-Life Balance: Paid time off, including paid parental leave. </li><li> Learning & Support : A supportive team that cares about your continued development, well-being and professional growth. </li><li> Resident Stories That Stay with You : From Henry, who moved into his first-ever home, to Jaci, whose stay at a Wallick community allowed her to achieve homeownership and graduate college, kickstarting her dream career. </li><li> Career Growth: Tuition reimbursement, t raining, professional development, and advancement opportunities within a company that invests in its people. </li><li> Employee Owned, Resident Focused : As a 100% employee-owned company, your daily work (supporting our residents) also contributes to your financial future by sharing in our profitability. </li></ul> What You'll Do People Leadership <ul><li> Lead a team of leasing agents and maintenance professionals, ensuring a highly engaged team provides a great experience for our residents. </li><li> Process community staff payroll. </li></ul> Financial Responsibility <ul><li> Ensure collections of all monies due to the community (i.e., rent) are received and deposited. </li><li> Process community invoices for payment. </li><li> Purchase and maintain adequate supplies for the community. </li></ul> Community and Resident Focus <ul><li> Maintain acceptable levels of occupancy (minimum 98%). </li><li> Maintain positive relationships with the community owner/s and its residents. </li><li> Review rental applications for approval. </li></ul> Operational Excellence <ul><li> Complete move-out paperwork according to governing regulations. </li><li> Perform unit move-out, annual, and housekeeping inspections in a timely manner. </li><li> Audit all resident files and ensure they are complete and correct prior to forwarding to supervisor for review/approval. </li><li> Timely completion of reports required by government agencies, administrators, or the Company. </li><li> Responsible for maintaining the community to Company standards. </li><li> Perform other related duties as assigned. </li></ul> What We're Looking For <ul><li> Experience: 1+ year previous experience as a residential property manager, with HUD / Section 8 experience a big plus. Or, 3 years previous experience in a general manager position, or similar, with exceptional people leadership and process management experience. </li><li> Education: High School diploma, or associate's degree is a big plus. Having COS, LIHTC, HCCP, AHM is a plus - you will be given the chance to obtain as an associate. </li><li> Dependability: Reliable transportation and a strong work ethic . </li><li> Resident Focus: A commitment to providing exceptional service to our valued residents . </li><li> Operational Excellence: You're deadline driven, with a keen eye for detail, compliance, and quality. </li><li> Technically Savvy: You have great computer skills and fluent with Microsoft Office suite, and experience with Yardi is a big plus. </li></ul> Wallick's Mission & Values At Wallick Communities, we believe in opening doors to homes, opportunity, and hope for our residents , associates, and community . Our core values guide everything we do: <ul><li> Care - We show compassion and respect for everyone. </li><li> Character - We do the right thing, even when no one is looking. </li><li> Collaboration - We work together to achieve more. </li></ul> At Wallick, we celebrate Diversity, Equity, Inclusion + Belonging (DEI+B) in our workplace and communities , creating an environment where associates feel welcome, respected, and empowered to bring their authentic selves to the great work they do every day . For nearly 60 years, it has been at the core of our organization's culture that all Wallick associates come to a safe and inclusive place to wor k. Wallick does not discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit-based factors. Join Us and Become an Employee-Owner! If you're ready to make a difference in people's lives while securing your financial future, apply today! Employment is contingent upon passing a pre-employment background check and drug screen.<img src="https://www.jobg8.com/Tracking.aspx?WYz6RxUxrwFXtWCq1HVMxCZtpCeKtBCSl" width="0" height="0" />

Community Manager

FirstService Residential

<div>Description 
 
 
 
Job Overview: 
 
As a Community Manager, you will provide strong leadership and management direction on behalf of Board of Directors and FirstService Residential. This position will oversee the entire operation and consistently adhere to and execute the mission and vision of the Board and community. This position has oversight of all aspects related to the business and operations of the community. This role creates a single point of contact in the community, enhances communication and creates effective oversight of staff and operations. The Community Manager has the sole duty of the day-to-day operations, legal compliance and overall oversight of the association and staff. 
 
Your Responsibilities: 
<ul><li>
Provide leadership and direction in the development of short-term and long-range plans. Develop recommendations for goals and action plans to achieve Board objectives. Lead annual goal setting.</li></ul> 
<ul><li>
Review organization structure, job descriptions, and functions. Make recommendations to the Board as to any potential changes.</li></ul> 
<ul><li>
Partner with public, private and volunteer organizations to provide community services when necessary.</li></ul> 
<ul><li>
Support the activities of the various Board sub-committees.</li></ul> 
<ul><li>
Knowledge of all Community Governing documents. Provide recommendations on revisions.</li></ul> 
<ul><li>
Continual process of seamless connection between the Board of Directors and committees.</li></ul> 
<ul><li>
Provide community leadership and guidance to ensure that the needs or desires of the homeowners are being addressed.</li></ul> 
<ul><li>
In partnership with the Board, create, or cause to be created, and implement the annual working budget, subject to approval by the Board of Directors.</li></ul> 
<ul><li>
Monitor and report on the monthly financial position of the association.</li></ul> 
<ul><li>
Provide leadership to each meeting involving the Board of Directors in terms of agenda support and written and oral reports. Summarize the priorities of each meeting with appropriate follow up.</li></ul> 
<ul><li>
Recruit, hire, train and supervise all community staff in accordance with the documented management plan, if applicable.</li></ul> 
<ul><li>
Work closely with local emergency organizations to maintain established emergency and community evacuation plans as appropriate.</li></ul> 
<ul><li>
As appropriate, confer with other departments, divisions and outside agencies, including community groups and organizations. Identify, develop and implement programs to meet community needs.</li></ul> 
<ul><li>
Assess and monitor community needs: identify opportunities for improving service delivery methods and procedures and developing new programs. Implement programs or improvements.</li></ul> 
<ul><li>
Attend and participate in professional group meetings. Stay abreast of new trends and innovations in the fields of community management and community programming.</li></ul> 
<ul><li>
On-site visibility throughout the common areas and facilities.</li></ul> 
<ul><li>
Understanding of all agreements for corporate implementation.</li></ul> 
<ul><li>
Ensure adherence to master calendar, maintenance calendar, association budgets and subsidy program.</li></ul> 
<ul><li>
Review corporation policies on an ongoing basis to ensure compliance with civil code, declaration and other requirements of governing institutions.</li></ul> 
<ul><li>
Perform building inspections of interior and exterior of property and prepare action plan for opportunities.</li></ul> 
<ul><li>
Shall at all times ensure due diligence for the protection of client&rsquo;s funds, property and assets against all reasonably foreseeable contingencies or losses.</li></ul> 
<ul><li>
Regular attendance and punctuality</li></ul> 
 
 Skills &amp; Qualifications: 
<ul><li>
Bachelor's degree in business or related field from an accredited college or university, and three years&rsquo; experience in Property Operations, Hospitality or Construction; or equivalent combination of education and experience. Must have any state specific certifications and licenses or they are preferable to not required by the state.</li></ul> 
<ul><li>
A minimum of seven years of successful community management experience or equivalent professional experience in a related field, with at least 4 of those years responsible for a staff with a variety of expertise, background and job assignments.</li></ul> 
<ul><li>
Management experience in a small or medium-sized organization including responsibility for more than one functional department or division preferred.</li></ul> 
<ul><li>
Understanding of physical building management, Condominium law, financial planning and law affecting property management.</li></ul> 
<ul><li>
Valid Driver&rsquo;s License and State Mandated Vehicle Insurance</li></ul> 
<ul><li>
Commitment to obtain CPM, PCAM, ARM or AMS designations or equivalent.</li></ul> 
 
What We Offer: 
 
As a full-time exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, vision, and others. In addition, you will be eligible for time off benefits, paid holidays and a 401k with company match. Occasional travel may be required to attend training and other company functions. 
 
Compensation: 
 
$90,000 - $110,000 / annually 
 
Disclaimer Statement: 
 
The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.</div>

RPM Living

<div>Overview:
<div>
At RPM, we&rsquo;re in the business of extraordinary. We believe people-first is the way to success which is why we provide top industry pay, comprehensive benefits, and a path of upward mobility via career training and education. Join us and start your extraordinary journey today.</div> 
<div></div>
Position Summary:
<div>
The Community Manager will oversee all business operations at one of our apartment communities. The successful candidate will possess strong resident relations and interpersonal skills and will have the ability to communicate effectively, take charge, lead, train, be dependable, professional, and a team player.</div>
Responsibilities:
<ul><li>Leads property staff, conducting candidate interviews, overseeing onboarding, training, timesheet approval, and conducting quarterly discussions and annual assessments in accordance with Company policies, values, standards</li><li>
Drive team to achieve performance indicators, offering feedback to underperforming associates, and manage disciplinary actions in collaboration with HR</li><li>
Conduct ongoing training with office staff, covering leasing paperwork, workplace safety, and other daily operational needs</li><li>
Motivate associates through recognition programs, training, and team-building activities to boost morale and enhance productivity</li><li>
Assist in budget preparation and ensure adherence to approved budgets</li><li>
Complete month-end and year-end financial reporting and provide monthly budget variance reporting within +/- 10% per line item</li><li>
Promote resident satisfaction and retention by promptly responding to complaints, questions, and requests and taking appropriate actions to resolve service issues</li><li>
Collaborate with the property maintenance team to ensure prompt responses and completion of resident service requests in line with the company's standards</li><li>
Provide excellent customer service while maintaining the highest standards for resident service</li><li>
Analyze and interpret market and economic trends and partner with marketing to implement short- and long-range leasing strategies to achieve occupancy and revenue goals</li><li>
Follow eviction procedures, including notice requirements, court representation, and facilitating proceedings as needed</li><li>
Manage the client/owner relationship by meeting with the owners, conducting property tours, providing updates, and responding to owner requests as needed to maintain a positive working relationship</li></ul>
Education and Experience:
<ul><li>Bachelor's degree from a four-year college or university, or 1-2 years of relevant experience; or a combination of education and experience</li><li>
3 + years of related multi-family property management experience</li><li>
Strong leadership and management skills</li><li>
Team player, professional, and effective communication skills</li><li>
Proficient in Microsoft Office Suite and property management software</li><li>
A current, valid Driver's License is required</li></ul>
Qualifications:
<div>
Physical Requirements:</div><ul><li>
May be required to sit for extended periods of time while working at a desk</li><li>
May be required to climb stairs</li><li>
Must be able to read documents, computer screens and data</li><li>
Must be able to hear and understand verbal communications in person and over the phone or computer</li><li>
May occasionally be required to lift or carry items such as files or office supplies weighing up to 20 pounds</li><li>
Must be able to operate a computer, keyboard, mouse and other office equipment</li></ul><div>
Work Environment:</div><ul><li>
This role is based on site, primarily in an office setting but may require at times that the employee spends some time outside with exposure to the elements</li><li>
The office is an open setting which may include bright lights, constant noises and distractions</li></ul><div>
This job title is associated with Property Manager, Apartment Manager, Business Manager, and Multi-Family Manager.</div>
Company Information:
<div>
Join RPM Living and experience exceptional benefits designed to enhance your life.</div><ul><li>
Weekly pay for all associates working onsite at an apartment community 
</li><li>
Comprehensive healthcare coverage available for all full-time, regular associates 
</li><li>
Employer-paid employee assistance, mental health, and wellness programs 
</li><li>
Ancillary benefits including critical illness, hospital indemnity, and accident insurance 
</li><li>
401(k) with robust company match 
</li><li>
Opportunities for professional development, career growth, and role-based learning plans 
</li><li>
Diversity, Equity, Inclusion and Belonging (DEIB) and multiple Employee Resource Groups (ERG) 
</li><li>
Paid time off plus floating holidays and volunteer days 
</li><li>
Discounted Perks (Costco membership, movie tickets, health &amp; wellness, entertainment &amp; travel discounts)</li></ul><div> 
Employment with RPM Living is contingent upon successful completion of a background check as local and federal state requires, and possession of a valid driver's license.</div><div></div><div> 
RPM Living participates in E-Verify. For more information, see the E-Verify Participation Poster and the Right to Work Poster.</div><div></div><div> 
RPM Living is an Equal Opportunity Employer.</div><div></div><div> 
If you need assistance to fully participate in our application or interview process, please reach out through our website here and select &quot;Careers&quot; in the &quot;Choose a Topic&quot; dropdown menu.</div></div>

Regus

<div>
 At Regus, we&rsquo;ve built the world&rsquo;s largest workspace network so that our customers can work better, faster, happier. Join the team in one of our business centres. Promote our products and services to new and existing customers. Bring more freedom to more people and businesses. And you&rsquo;ll be able to work better, faster and happier too.
 
 
 
 The opportunity
 
 
 
 As a Community Sales Manager, you&rsquo;ll be responsible for the smooth running of your Regus centre while finding ways to increase sales and revenue, helping more and more people enjoy the benefits of flexible working. You&rsquo;ll motivate your team to create a great working environment to ensure customer satisfaction and retention.
 
 
 
 A typical day at Regus
 
 
 
 You start the day with an informal team talk over coffee, to plan the day and make sure everyone&rsquo;s prepared.
 
 
 With one eye always on reception, you see members turning up and also the first meeting rooms guests arriving. You welcome them and take them to their meeting room, show them the facilities and help them set up their WiFi connections and AV system for their presentation.
 
 
 Later you have a meeting to learn more about a new member and get to understand his business needs. You think about the other businesses in the centre and how you might be able to introduce him to a couple that may be of interest at the networking event later in the week.
 
 
 A large company is taking a whole floor of the centre and is moving in next week. You run through the move in detail with the reception team, ensuring the welcome kit is prepared, and all badges and keys are ready for handing over.
 
 
 At lunchtime a couple walk in enquiring about coworking membership. Your colleague from sales is on their lunch break so you offer them a coffee and give them a tour of the centre, explaining all the benefits of Regus membership.
 
 
 Later in the afternoon you host a monthly operations meeting for Community Sales Managers from your local cluster of centres, along with the regional Operations Manager. After the meeting you do a final walk around the building, speaking with members, asking how their day went as they start to wind down and head for home.
 
 
 
 About You
 
 
 
 We&rsquo;re looking for someone who has the experience and aptitude to manage a smooth running operation. You&rsquo;ll need to be an accomplished multitasker, able to pre-empt issues before they become problems, and keep a team motivated and focused on service excellence. You also need to be:
 
 
 <ul>
 <li>
 A good communicator, used to dealing with customers - ideally in the hospitality or events industry
 </li>
 <li>
 Confident, approachable and able to build strong relationships with customers
 </li>
 <li>
 A great manager, who leads by example and knows how to motivate and inspire a team
 </li>
 <li>
 Happy taking ownership of problems and finding ways to solve them
 </li>
 <li>
 Positive, enthusiastic and able to adapt to fast-changing situations
 </li>
 <li>
 Confident using MS Office and other basic IT packages
 
 
 
 </li>
 </ul>
 
 In Addition, You Will
 
 
 
 <ul>
 <li>
 Manage the day to day running of the centre, focusing on exceptional customer service
 </li>
 <li>
 Inspire your team of associates, developing their skills to get the best from each team member
 </li>
 <li>
 Promote your centre to new customers and show them how flexible workspace could enhance their business
 </li>
 <li>
 Generate leads by delivering engaging networking events within your community
 
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 On top of a competitive salary package you&rsquo;ll enjoy:
 
 
 <ul>
 <li>
 A bright and inspiring work environment
 </li>
 <li>
 Training and development opportunities
 </li>
 </ul>
</div>

Community Sales Manager

International Workplace Group plc

<div>
 At Regus, we&rsquo;ve built the world&rsquo;s largest workspace network so that our customers can work better, faster, happier. Join the team in one of our business centres. Promote our products and services to new and existing customers. Bring more freedom to more people and businesses. And you&rsquo;ll be able to work better, faster and happier too.
 
 
 
 The opportunity
 
 
 
 As a Community Sales Manager, you&rsquo;ll be responsible for the smooth running of your Regus centre while finding ways to increase sales and revenue, helping more and more people enjoy the benefits of flexible working. You&rsquo;ll motivate your team to create a great working environment to ensure customer satisfaction and retention.
 
 
 
 A typical day at Regus
 
 
 
 You start the day with an informal team talk over coffee, to plan the day and make sure everyone&rsquo;s prepared.
 
 
 With one eye always on reception, you see members turning up and also the first meeting rooms guests arriving. You welcome them and take them to their meeting room, show them the facilities and help them set up their WiFi connections and AV system for their presentation.
 
 
 Later you have a meeting to learn more about a new member and get to understand his business needs. You think about the other businesses in the centre and how you might be able to introduce him to a couple that may be of interest at the networking event later in the week.
 
 
 A large company is taking a whole floor of the centre and is moving in next week. You run through the move in detail with the reception team, ensuring the welcome kit is prepared, and all badges and keys are ready for handing over.
 
 
 At lunchtime a couple walk in enquiring about coworking membership. Your colleague from sales is on their lunch break so you offer them a coffee and give them a tour of the centre, explaining all the benefits of Regus membership.
 
 
 Later in the afternoon you host a monthly operations meeting for Community Sales Managers from your local cluster of centres, along with the regional Operations Manager. After the meeting you do a final walk around the building, speaking with members, asking how their day went as they start to wind down and head for home.
 
 
 
 About You
 
 
 
 We&rsquo;re looking for someone who has the experience and aptitude to manage a smooth running operation. You&rsquo;ll need to be an accomplished multitasker, able to pre-empt issues before they become problems, and keep a team motivated and focused on service excellence. You also need to be:
 
 
 <ul>
 <li>
 A good communicator, used to dealing with customers - ideally in the hospitality or events industry
 </li>
 <li>
 Confident, approachable and able to build strong relationships with customers
 </li>
 <li>
 A great manager, who leads by example and knows how to motivate and inspire a team
 </li>
 <li>
 Happy taking ownership of problems and finding ways to solve them
 </li>
 <li>
 Positive, enthusiastic and able to adapt to fast-changing situations
 </li>
 <li>
 Confident using MS Office and other basic IT packages
 </li>
 <li>
 Must be an Oman Citizen
 
 
 
 </li>
 </ul>
 
 In Addition, You Will
 
 
 
 <ul>
 <li>
 Manage the day to day running of the centre, focusing on exceptional customer service
 </li>
 <li>
 Inspire your team of associates, developing their skills to get the best from each team member
 </li>
 <li>
 Promote your centre to new customers and show them how flexible workspace could enhance their business
 </li>
 <li>
 Generate leads by delivering engaging networking events within your community
 
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 On top of a competitive salary package you&rsquo;ll enjoy:
 
 
 <ul>
 <li>
 A bright and inspiring work environment
 </li>
 <li>
 Training and development opportunities
 </li>
 </ul>
</div>

Freeman Webb Company

<div>Description:

Reports To
Regional Property Manager
Summary
Responsible for the day-to-day operations of an individual community or group of communities in the same geographic area. Build a strong team(s) with common goals and objectives. Manages residential real estate properties for clients by performing the following duties personally or through subordinate supervisors/employees. Duties include: participation and oversight of: budgeting, workplace safety, financial reporting and tracking, marketing, operations, human resource administration and a property&rsquo;s overall performance as a real estate asset.
Essential Duties and Responsibilities
Include the following. Other duties may be assigned.
Operations:<ul><li>
Inspect (personally) each building at least once each week. Maintain daily records of inspections, and provide follow-up supervision to ensure corrective action is taken as needed. Inspection areas include, but are not limited to, all buildings, grounds, and other common and public areas to insure that employees are performing their assigned duties.</li><li>
Continuously be aware of safety practices and procedures. Ensure that the Community Safety Program is effective and proactive.</li><li>
Conduct and have recorded monthly Safety Meetings with all staff members.</li><li>
Coordinate with the Regional Property Manager on all housing violations, any special resident arrangements or potential problems.</li><li>
Ensure that Freeman Webb Company, Realtors policy regarding Fair Housing is understood and followed by all employees and contractors and that necessary Fair Housing notices are posted as required by local, state and federal regulations.</li><li>
Follow emergency procedures as outlined in Freeman Webb Company, Realtors manuals and policy guidelines. Notify next level of management and proper authorities immediately of emergencies (e.g. fire).</li><li>
Inspect vacated apartments and decide the extent of turnover repairs/redecorating that will be required. (Inspections may only be delegated with the written approval of the Regional Property Manager).</li><li>
Inspect and approve vacant apartments that are ready for move in.</li><li>
Monitor stock levels and project supplies and replacement items required for property operations and building maintenance in coordination with the maintenance superintendent.</li><li>
Monitor work of contractors and report findings/concerns to the Regional Property Manager.</li><li>
Assure that lease or rental agreements are being properly completed and renewed.</li><li>
Assure that all offices are kept clean and neat.</li><li>
Assure that equipment is kept in proper working condition and repairs are made as necessary. Replace equipment as necessary as coordinated and approved with the Regional Property Manager.</li><li>
Keep common areas (e.g. halls, stairways, community room, grounds, play grounds, etc.) clean and in good repair. Repair unsafe items immediately, or mark so as to ensure no person is injured by the item.</li><li>
Assure that policy and procedure changes are communicated to the employees who need to know or as directed by the Regional Property Manager.</li><li>
Report within 24 hours claims concerning property or liability insurance to the insurance coordinator at the Main Office and the Senior Vice President of Property Management with a copy to your Regional Property Manager.</li><li>
Assure that procedure manuals and instructional type memoranda are kept orderly and readily available to staff members.</li><li>
Assists with eviction of residents in compliance with court order and directions from the company attorney and Regional Property Manager.</li></ul>
Human Resources:<ul><li>
Hire, train, and equip the best employees in the industry.</li><li>
Supervise all on-site personnel (either directly or indirectly.)</li><li>
Provide staff with leadership and supervision which motivates employees to effectively perform.</li><li>
Constantly coach and mentor employees on individual and community goals.</li><li>
Provide new employees with a thorough introduction of the community and Freeman Webb Company, Realtors so that they understand what is expected of them, the importance of their contribution to the community, how they fit into the team, and the importance of working safely.</li><li>
Ensure employees receive on the job training and other training opportunities.</li><li>
Review employee performance and schedule training programs as needed.</li><li>
Make recommendations for the advancement and promotion of above average employees.</li><li>
Make recommendations for the termination of non-qualified employees in coordination with the Regional Property Manager and the Director of Human Resources.</li><li>
Ensure employees understand the content and follow Freeman Webb Company, Realtors Employee Handbook.</li><li>
Report all on the job employee injuries to the HR department at the Main Office the same day that they occur.</li><li>
Assure that employee bulletin board(s) are orderly and up-to-date and all necessary federal and state posters and Freeman Webb Company, Realtors notices are posted for employee information.</li></ul>
Marketing:<ul><li>
Oversee the daily marketing/sales/customer service effort to ensure maximum potential is reached.</li><li>
Have proper &ldquo;tools&rdquo; available for the marketing effort (floor plans, area information, transportation schedules, etc.)</li><li>
Keep vacant units clean and in market ready condition at all times.</li><li>
Supervise all outreach programs.</li><li>
Review first impression items monthly, e.g., entrance signs, office, professional attire, and model appearance to ensure a positive impression.</li><li>
Review shopping reports with Leasing Consultants and provide guidance on how to improve.</li><li>
Review monthly sales reports with the Regional Property Manager and recommend adjustments as needed.</li><li>
Ensure that all residents receive a resident referral reminder bimonthly.</li><li>
Participate in the development of the advertising plan for the community.</li><li>
Review and analyze market survey information and make pricing recommendations.</li></ul>
Resident Relations:<ul><li>
Insure active resident relations programs are in place.</li><li>
Aggressively pursue resident retention.</li><li>
Ensure staff is providing superior customer service to all residents.</li><li>
Supervise resident services.</li><li>
Ensure that someone on the management team meets all new residents prior to, or at, occupancy.</li><li>
Interview those residents who present challenges/problems that the Assistant Property Manager or other staff employees cannot resolve and attempt to resolve them and/or make recommendations to the Regional Property Manager on how the matter can best be resolved.</li><li>
Assure prompt and positive action on all resident complaints.</li><li>
Continually stress customer service and courtesy by all staff members in their contact with residents and prospective residents.</li><li>
Assure proper dress neatness and personal cleanliness by the entire staff is maintained at all times, (e.g. uniforms for grounds/maintenance, proper business/career apparel for administrative employees).</li><li>
Follow-up with residents after maintenance has been performed through phone calls, personal notes, etc.</li><li>
Communicate with your residents about community news. Note: newsletters and all nonstandard letters to resident are to be approved by the Regional Property Manager.</li></ul>
Accounting Procedures:<ul><li>
Insure that purchases are made in accordance with current Freeman Webb Company, Realtors policy. Assure that vendors are approved and that procedures are followed.</li><li>
Assure that all parts, equipment and supplies purchased are delivered and that any outside service work is performed satisfactorily before processing the invoice for payment.</li><li>
Assure that there is a daily bank deposit of all checks and money orders received.</li><li>
Assure that petty cash is secured and properly accounted for.</li><li>
Become thoroughly familiar with all accounting procedures.</li></ul>
Supervisory Responsibilities:
May manage several subordinate supervisors who supervise the community&rsquo;s employees. Is responsible for the overall direction, coordination, and evaluation of these supervisors. May also directly supervise non-supervisory employees.
Carries out supervisory responsibilities in accordance with Freeman Webb Company, Realtors and any policies and applicable laws. Responsibilities include, but are not limited to, interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; coaching, rewarding and disciplining employees; addressing complaints and resolving problems and issues.
Requirements:

Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
Associate&rsquo;s degree (A.A.) or equivalent from two-year college or technical school; or two to three years related experience and/or training; or equivalent combination of education and experience.
Certificates, Licenses, Registrations
IREM certification highly desirable.
Technical Knowledge
Familiar with federal, state, and jurisdictional laws and regulations concerning multi-family housing, Fair Housing, and employee safety.
Language Skills
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Mathematical Skills
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
Reasoning Ability
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk, and sit. The employee is often required to climb or balance. The employee must regularly lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is often exposed to outside weather conditions. The noise level in the work environment is usually moderate.
At Freeman Webb, we're not just offering a job, but a fulfilling career in property management. We believe in the power of teamwork and prioritize a supportive work environment where collaboration thrives. Our brand value, &quot;Support Each Other, Above all We're a Team,&quot; sets the tone for how we operate. We are committed to working together, empowering one another, and fostering an atmosphere where everyone's opinion and feedback are valued.
In addition to a fulfilling work culture, we provide our employees with competitive benefits, including a 401K plan, paid time off, and other valuable perks. We understand the importance of work-life balance and strive to create an environment where our employees can thrive both personally and professionally.
When you join Freeman Webb, you become part of a family. We believe in promoting from within and nurturing the growth of our teams. Professional development and consistent training are at the core of our approach, ensuring that our employees have the tools and knowledge to excel in their roles. We celebrate our collective achievements and recognize the contribution of our diverse teams, which has earned us the honor of being named a Top Workplace in multiple cities year after year.
If you are seeking a career that offers growth, a supportive team environment, and the opportunity to make a difference, join us at Freeman Webb Company. Together, we inspire each other to take ownership of our actions and create a positive impact. Apply today and embark on a rewarding journey with us.</div>

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