community service specialist

Honolulu Community Action Program (HCAP)

<p>Aside from a highly rewarding job and competitive salary, we offer a strong benefits package, which includes: a 403(b) retirement plan with matching contributions; full health, dental and vision insurance coverage; up to 21 days paid vacation and 21 days paid sick leave; all State and Federal holidays; group term life insurance; AFLAC supplemental benefits; a flexible spending account; employee assistance program support; and potential higher education tuition assistance.</p><p><b>For more information, please visit</b></p><p><b>https://www.hcapweb.org/hcap-employment/</b></p><p><b>**All interested applicants must submit an HCAP employment application along with their resume**</b></p><p><b>======================================</b></p><p>The Community Services Specialist provides case management, outreach, information, referral, and direct service to low income families and groups. The Community Services Specialist will also assist each client in developing and creating an Individual Service Plan (ISP) that will identify goals and steps to help each client achieve self-sufficiency.</p><p>The Community Services Specialist will implement all HCAP programs and services including but not limited to Employment Core Services (ECS), LIHEAP ECI, VITA Tax Program, Food Distribution/Pantry, and our Weatherization (WAP) program. The Community Services Specialist will also assist with daily administrative work such as answering phones and data inputting, and strive to achieve all agency goals of the District Office.</p><p><b>ESSENTIAL POSITION RESPONSIBILITIES</b></p><ul><li>Provides community outreach, information and referral services to low-income individuals and families to inform them of HCAP&rsquo;s programs, services, and existing community resources.</li><li>Implements the district&rsquo;s direct service projects, such as Employment Core Services, VITA Tax Program, LIHEAP ECI Program, and Weatherization Assistance Program. Client Development, Ohana Produce Food Distribution/Pantry, and other projects to assure compliance with all funding sources.</li><li>Develops an Individual Service Plan (ISP) for each client that identifies goals, activities, strategies, timetables, and monitors client&rsquo;s progress towards self-sufficiency.</li><li>Assist all with Job Readiness Training.</li><li>Provides case management services to all clients.</li><li>Provides intake, assessment, employment preparation &amp; placement, vocational/tuition assistance and support services to inmates in Correctional facilities, Work furlough programs including Women and Youth facilities.</li><li>Assists the District Community Services Manager in achieving the goals of the district office.</li><li>Assists low-income community groups, particularly the District Council with problem solving methods, organizational skill development, and community planning.</li><li>Assists with the clerical work by answering phones, typing, filing, etc.</li><li>Attend community and partner outreach events and job fairs.</li><li>All other duties may be assigned.</li></ul><p><b>EDUCATION</b></p><p>An associate&rsquo;s degree in human services, social work, business or related field is minimally required. A bachelor&rsquo;s degree in human services, social work, business or a related field is preferred.</p><p><b>EXPERIENCE</b></p><p>Two years of experience providing case management, community services, outreach, information, and referral services to individuals, families and groups in the community, as well as low-income and underserved populations is required.</p><p><b>CERTIFICATES, LICENSES, REGISTRATIONS</b></p><p>Must possess a valid driver&rsquo;s license and have daily access to an insured automobile. Mileage reimbursement available.</p><p><b>REQUIRED SKILLS, KNOWLEDGE &amp; ABILITIES</b></p><ul><li>Ability to communicate and work effectively with people of diverse social, economic, and racial backgrounds.</li><li>Ability to plan, develop and coordinate program activities to meet organizational objectives and goals.</li><li>Strong computer skills.</li><li>Must be able to work flexible hours, which may include nights and weekends.</li></ul><p><b>DESIRED SKILLS, KNOWLEDGE &amp; ABILITIES</b></p><ul><li>Bilingual/bicultural skills, preferably in Samoan, Filipino, Korean, Laotian, Marshallese, Palauan, Chuukese, Vietnamese, or Chinese.</li><li>Knowledge of the social and community resources throughout O&rsquo;ahu.</li><li>Be able to recognize and implement the appropriate communication strategy based on the client&rsquo;s experience and personality.</li><li>Ability to be an active listener.</li></ul><p>Job Type: Full-time</p><p>Pay: $35,000.00 - $40,000.00 per year</p><p>Benefits:</p><ul><li>401(k) matching</li><li>Dental insurance</li><li>Employee assistance program</li><li>Flexible spending account</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Retirement plan</li><li>Tuition reimbursement</li><li>Vision insurance</li></ul><p>Work Location: In person</p>

Community Services Specialist (Kalihi)

Nappanee Public Library

<p><b>TO APPLY, please fill out an online application at https://www.nappaneelibrary.org/employment-opportunities/</b></p><p><b>Part-time Public Service Specialist </b><br/>Grade 8 - Specialist I<br/>FLSA Non-Exempt<br/>Base Pay: $15.45/hour<br/>Maximum 30 hours per week. Evenings and weekends required.</p><p>The Nappanee Public Library is seeking a part-time Public Service Specialist.</p><p><b>ESSENTIAL DUTIES AND RESPONSIBILITIES</b></p><ul><li>Performs all circulation desk duties using computerized system.</li><li>Checks materials in/out/renew/reserves materials.</li><li>Collects fines.</li><li>Issues new patron cards/updates cards.</li><li>Provides prompt, attentive, and friendly customer service in-person and by phone.</li><li>Assists patrons in locating materials and services.</li><li>Answers patrons' directional and procedural inquiries or routes information queries appropriately.</li><li>Performs basic reference work or refers it to their supervisor.</li><li>Promotes library programs and services during customer interactions and within the community.</li><li>Performs all opening/closing procedures in work area/public areas.</li><li>Performs any duties designed by their supervisor in assigned work area.</li></ul><p><b>QUALIFICATIONS</b></p><ul><li>Ability to work evenings and weekends.</li><li>Ability to relate to both children and adults with warmth, enthusiasm, and tact either in person or on the telephone.</li><li>Aptitude for detailed work with the ability to execute assigned tasks efficiently, accurately and independently.</li><li>Ability to understand and carry out oral and written instructions and posted schedules.</li><li>Flexibility to deal with multiple and extra unexpected tasks and patrons simultaneously.</li><li>Knowledge and support of library policies, procedures and principles of intellectual freedom.</li><li>Dependable, punctual, with good attendance and work habits.</li><li>Ability to sort and file alphabetically and numerically with a high degree of accuracy; to read numbers and letters rapidly and accurately.</li><li>Ability to physically handle books and materials; to stretch, bend, kneel, carry heavy library. materials, do some light lifting regularly, and push library carts filled with books.</li><li>Ability to maintain composure in stressful work situations.</li><li>Possesses a reputation of honesty, integrity, and reliability.</li><li>Desire and ability to serve the public with friendliness, tact, diplomacy and professionalism.</li><li>Willingness to take on new challenges and responsibilities; open to change and variety within the workplace.</li></ul><p><b>MINIMUM EDUCATION AND EXPERIENCE </b></p><ul><li>May have high school diploma or equivalent (preferred)</li><li>May have some library experience (preferred)</li><li>May have a librarian certificate</li><li>May have prior work experience (preferred)</li></ul><p><b>SUPERVISOR</b></p><ul><li>Public Services Manager</li></ul><p>Job Type: Part-time</p><p>Pay: From $15.45 per hour</p><p>Benefits:</p><ul><li>Flexible schedule</li><li>Paid time off</li></ul><p>Schedule:</p><ul><li>Day shift</li><li>Evening shift</li><li>Monday to Friday</li><li>Weekend availability</li></ul><p>Application Question(s):</p><ul><li>Have you filled out an online application at https://www.nappaneelibrary.org/employment-opportunities/? To be considered for the position, please apply through our website. Thank you!</li></ul><p>Work Location: In person</p>

Part-Time Public Service Specialist

California State Personnel Board

<p></p><div><div><div><div><div><div><div><div><div><div><div><div><p>Board of Governors, California Community Colleges
</p></div><div><div><div>JC-511708 </div><ul><li></li></ul><div>Budget Specialist
<br>
COMMUNITY COLLEGE SPECIALIST
</div></div><p>$8,237.00 - $10,310.00 per Month<br>
New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.
</p><p><b>Final Filing Date: </b><b>3/26/2026</b><b><br>
</b></p></div></div></div><p></p><div><div><div><b>Application Methods:
</b><div>Electronic (Using your CalCareer Account)</div>
<div>By Mail</div>
<div>Drop-off</div>
</div><div></div><div><div>
</div></div></div></div></div></div><div><div><p>Job Description and Duties</p>
<p></p><p>Under the general direction of the Director of the Budget Office within the College Finance and Facilities Planning Division, the Budget Specialist is part of the team responsible for the management, development, implementation, monitoring and maintenance of the Chancellor&rsquo;s Office&rsquo;s state operations and local assistance budgets in several complex budget workbooks and the state budget and accounting systems (FI$CAL), while working with various internal and external stakeholders. The Budget Specialist provides support related to complex and sensitive programs of the Chancellor&rsquo;s Office and California community college system including funding and administration of the annual budget through grants, contracts, and apportionments in coordination with program staff, the Accounting Office, the Fiscal Services Unit, Human Resources, our district fiscal agent, Department of Finance, State Controller&rsquo;s Office, and other stakeholders. The incumbent needs to have or develop an understanding of appropriate budget methodologies and processes available to the Chancellor&rsquo;s Office for the overall administration, oversight and monitoring of state operations and local assistance budgets via the state operations budget workbook, the local assistance matrix, set-aside review workbook, Budget Letters from the Department of Finance and reports from our fiscal agent and our state accounting and budget systems. The incumbent will also participate in the provision of training and technical assistance to internal staff regarding these work products and processes. The incumbent will also work on a variety of other tasks, as necessary, advocacy for the system budget request and assisting with annual budget development and administration.</p><div></div><div><br>
How did you hear about this position? Tell us in a brief survey.</div><div><b><br>
</b><b><i>Employee must reside in CA for a job appointment.</i></b><br>
<b><i>
</i></b><br>
<i>This position is has a Hybrid work setting, including telework. The amount of telework is at the discretion of the Department and based on the Chancellor&rsquo;s Office&rsquo;s evolving telework policy. The Chancellor&rsquo;s Office supports telework, recognizing that in-person attendance may be required based on operational needs. Employees are expected to be able to report to the headquarters office in Sacramento if an urgent need arises.</i></div><br>
<p></p>
</div><p></p><div><p>Working Conditions</p>
<p></p><p>Ability to use standard computer and/or office machines for an extended period of time.<br>
<br>
Work in a climate-controlled, open office environment under artificial lighting.</p><p>
Exposure to computer screens and other basic office equipment.</p><p>
Periodic presentations will occasionally be required.</p><p>
Ability to effectively work in a hybrid/telework setting within the state of CA.</p><p>
Hybrid work setting provided.<br>
<br>
Willing and able to travel to colleges, work sites, conferences as needed.<br>
</p></div></div><p></p><div><div>
</div></div><div><div><p>Position Details</p>
<div><div><div><b>Job Code #:</b> </div><div>JC-511708
</div></div><div><div><b>Position #(s):</b>
</div><div><div>364-110-2539-018</div>
</div></div><div><div><div><b>Working Title:</b> </div><div><b>Budget Specialist</b>
</div></div></div><div><div><b>Classification:</b> </div><div>COMMUNITY COLLEGE SPECIALIST
<div>$8,237.00 - $10,310.00 A
</div>New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.
</div></div><div></div><div><div><b># of Positions:</b> </div><div>1
</div></div><div><div><b>Work Location:</b> </div><div>Sacramento County
</div></div><div><div><b>Telework:</b> </div><div>Hybrid
</div></div><div><div><b>Job Type:</b> </div><div>Permanent, Full Time
</div></div><div><div><div><b>Work Shift:</b> </div><div>Hybrid Work Setting, Full Time
</div></div></div><div><div><div><b>Work Week:</b> </div><div>Monday - Friday
</div></div></div></div></div><div><p>Department Information</p>
<div><p>The California Community Colleges is the largest system of higher education in the nation, with 2.2 million students attending 116 colleges. Our colleges provide students with the knowledge and background necessary to compete in today&rsquo;s economy. With a wide range of educational offerings, the colleges provide workforce training, basic courses in English and math, certificate and degree programs and preparation for transfer to four-year institutions.</p><p>
The mission of the California Community Colleges Board of Governors and the Chancellor's Office is to empower the community colleges through leadership, advocacy and support.
</p><p>The Chancellor&rsquo;s Office values diversity at all levels of the organization and is committed to fostering an environment in which employees from a variety of backgrounds, cultures, and personal experiences are welcomed and can thrive. We share responsibility for creating an equitable, diverse and inclusive community and we see these values as connected to our mission and critical to ensure the well-being of our staff and the students we serve. View the CO <b>Strategic Plan</b>.</p><p></p><p><br>
For more information, see http://www.cccco.edu/<br>
<br>
Vision 2030 | California Community Colleges Chancellor's Office (cccco.edu)<br>
</p></div></div></div><div></div><br>
<div><div><p>Special Requirements</p>
<div></div><div><p>A Statement of Qualifications (SOQ) provides detailed information about your experiences and allows the hiring manger to better assess your qualifications for this position The SOQ demonstrates your ability to present information clearly and concisely in writing. The SOQ should include responses to the below desired qualifications listed below. A resume or cover letter will not be considered a substitute for the required SOQ. Each response within the SOQ must include reference to the correlating number and/or question. Maximum of two pages in length, single spaced.</p><p><b><br>
1. Describe how your education and work experience make you qualified for this position. Include descriptions of your problem- solving ability and how your knowledge and experience would help you perform the tasks described in the duty statement.</b></p><p></p><p><b>
2. Describe why you are interested in this position and how working with the California Community Colleges would align with your career development goals.</b></p><p>
Do not include confidential information in your application or supporting documentation such as: social security number, date of birth, disability information, LEAP status, examination scores, pictures, etc.<br>
<br>
When submitting supporting documents, PDF file format is preferred.
</p></div></div><div><p>Application Instructions</p>
<div><p>Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
</p>Final Filing Date: 3/26/2026
<p><b>Who May Apply</b></p>
<div>Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.
<br>
<br>
Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
</div><p><b>How To Apply</b></p>
<div>Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:<br>
<div><p><b>Address for Mailing Application Packages</b></p>
<p>You may submit your application and any applicable or required documents to:</p><br>
<div></div><div><div><div>Board of Governors, California Community Colleges
</div><div>N/A
</div><div>Attn: Human Resources Office
</div><div>1102 Q Street, #4400
</div><div></div><div>Sacramento, CA 95811
</div></div></div></div><div><p><b>Address for Drop-Off Application Packages</b></p>
<p>You may drop off your application and any applicable or required documents at:</p><br>
<div></div><div><div><div><div>Board of Governors, California Community Colleges
</div><div>N/A
</div><div>Human Resources Office
</div><div>1102 Q Street, #4400
</div><div></div><div>Sacramento, CA 95811
</div><div></div><div>08:00 AM - 05:00 PM
</div></div></div></div></div></div><p><b>Required Application Package Documents</b></p>
<p>The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
</p><ul><li>Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.</li>
<li>Resume is required and must be included.</li>
<li>Degree and/or School Transcripts</li>
<li>Statement of Qualifications -
<p>A Statement of Qualifications (SOQ) provides detailed information about your experiences and allows the hiring manager to better assess your qualifications for this position. The SOQ demonstrates your ability to present information clearly and concisely in writing.</p><p><b>
Please see the Special Requirements section of this job advertisement for specific SOQ requirements.
</b></p><div><p>Other: You <b>must</b> provide a copy of your degree or transcripts if you&rsquo;re basing eligibility on education.
</p></div></li></ul></div>Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.
</div></div></div><div><p>Desirable Qualifications</p>
<div>In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
</div><div><div><ul><li>Knowledge/experience of the state budget process.</li><li>
Strong analytical, research, and presentation skills.</li><li>
Intermediate/Advanced Excel knowledge and abilities.</li><li>
Experience with or ability to learn community college local assistance and state operations budget procedures.</li><li>
Ability to work independently and take initiative with minimal guidance or direction as well as collaboratively as a team member.</li><li>
Multitask, meet deadlines, and adjust to changing priorities.</li><li>
Communicate confidently and courteously in a clear and concise manner in a diverse community.</li></ul></div>
</div></div><div><p>Benefits</p>
<div><p>Chancellor's Office team members are eligible for a number of benefits. Health benefits and leave programs are available for most team members.</p><ul>
<li>Telework Schedule Options</li><li>
Tuition Reimbursement up to $1500 for eligible employees</li><li>
Transfer, Training and Advancement Opportunities</li><li>
Discounted Public Transit</li><li>
CA State employees receive numerous discounts through the Employee Assistance Program (EAP).</li></ul><br>
<p></p><br>
<p>For more information about state employee benefits, please visit the California Department of Human Resources (CalHR)&rsquo;s website: https://www.calhr.ca.gov/employees/Pages/salary-and-benefits.aspx</p><p></p>
</div></div><div><p>Contact Information</p>
<div><p>The Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position.
</p><p><b>Human Resources Contact:
</b><br>
Recruitment Team<br>
(916) 445-7911<br>
recruitment@cccco.edu
</p><p><b>Hiring Unit Contact:
</b><br>
Keith Nezaam<br>
(916) 445-1165<br>
knezaam@cccco.edu
</p><div><p>Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
</p><b>EEO Contact:</b><br>
Hanan Boyd<br>
(916) 445-7911<br>
humanresources@cccco.edu
</div><p>California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.
</p></div></div><div><p>Additional Information</p>
<p></p><p>Applications submitted without a Statement of Qualifications (SOQ), verification of education, and resume will be considered <b>not </b>interested in this position. Applications without a clearly identified SOQ or a SOQ that does not address the topics requested will be considered <b>not </b>interested in this position. Resumes and cover letters do not take the place of the SOQ.</p><p><br>
</p></div><p></p><div><p>Education Verification</p>
<p></p><p>When you are applying for a classification with an educational requirement that you are basing your eligibility on, you <b>MUST</b> provide a copy of your degree or transcripts as proof of meeting the education requirement from the classification specification (link on the right side of the screen under &quot;Additional Documentation&quot;).
<br>
<br>
Example: if you are applying for Community College Administrator I based on your Bachelor's degree, you must attach a copy of your degree or transcript showing the degree you obtained. Post graduate degrees do not substitute for the Bachelor's degree requirement. Applicants who fail to provide this educational documentation information may be disqualified.<br>
<br>
Professional experience may be substituted for the undergraduate degree.
</p></div><p></p><div><div><p>Equal Opportunity Employer</p>
<p>The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
</p><p>It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.</p></div></div></div></div></div></div></div></div>

COMMUNITY COLLEGE SPECIALIST

The Legacy Link, Inc.

<p>Senior Community Service &amp; Employment Program (SCSEP) Participant Specialist</p><p>(Senior Employment Case Manager)</p><p>DEPARTMENT: SCSEP</p><p>ACCOUNTABILITY: Reports to the Assistant Director STATUS: Full-Time, Exempt</p><p>ANNUAL SALARY: $45,204.64 (D Scale)</p><p>JOB SUMMARY: Manages all phases of the Senior Community Services Employment Program for assigned region, including enrollments, transfers, placements, host agency recruitment/training, IEPs, and case management.</p><p>Savannah Office Summary:</p><p>We are hiring a Participant Specialist based in the Savannah Legacy Link office located inside the Savannah DOL. This person oversees approximately 25 counties with approximately 100 trainees on the case load. The Participant Specialist has direct reports, Participant Assistants, who report in-person to the office.</p><p>A Participant Specialist is a traveling senior employment caseworker whose primary duty is to drive to the county of the interested applicant to conduct an in-person application, enabling the applicant to join our senior job training program. A secondary duty involves recruiting non-profit and government agencies to host our job training seniors. Both activities require travel, typically 2 days per week using your personal vehicle. Mileage is reimbursed based on the IRS Standard Mileage rate.</p><p>When not traveling, the Participant Specialist works out of the Savannah office. The role is fast-paced and involves managing multiple competing priorities simultaneously. Working hours are Monday to Friday, from 8:00 AM to 4:30 PM. The ultimate goal of the program is to make seniors employable through paid job training opportunities at nonprofit or government agencies.</p><p>This position REQUIRES travel to regional counties at least 2 times per week in your personal vehicle with mileage reimbursement based on the IRS Standard Mileage rate. Overnight travel is required, usually twice per year for statewide meetings.</p><p>Essential Functions:</p><ul><li>Recruit, enroll, and manage local senior trainees (SCSEP participants)</li><li>Develop and manage community partnerships, primarily host agencies</li><li>Travel at least twice per week to conduct enrollments in regional areas (spanning ~21 counties)</li><li>Ensure performance goals and compliance measures are met by submitting accurate and timely paperwork</li><li>Recruit, train, and provide ongoing mentorship to Participant Assistants in the assigned office</li><li>Participate as a board member for workforce partners across the region</li><li>Assist with community outreach and education efforts to grow SCSEP, including presentations</li><li>Assist with payroll functions for assigned participants</li><li>Travel frequently to regional sites with the possibility of overnight stays</li></ul><p>Additional Areas of Responsibility:</p><ul><li>Marketing and recruitment for SCSEP</li><li>HIPAA compliance</li></ul><p>Education:</p><p>Required: High School Diploma and nonprofit, case management, or transferable experience</p><p>Preferred: Four-year degree in social service area</p><p>Required: Valid Georgia Driver's License and Reliable Vehicle</p><p>Skills and Experience:</p><ul><li>Knowledge of employment services and supportive services in the region</li><li>Ability to communicate the goals and objectives of SCSEP to older adults (of various education levels), training site staff, and potential employers</li><li>Well-organized and detail-oriented</li><li>Proficient computer skills with emphasis on accuracy of data captured</li><li>Problem-solving skills</li><li>Ability to follow instructions (frequently coming by email)</li></ul><p>Benefits:</p><p>401(k) and 401(k) matching</p><p>Dental, Health, Life, and Vision insurance</p><p>Paid time off</p><p>Employee assistance program</p><p>Physical Demands:</p><p>The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job, on a case-by case basis.</p><p>1. Local and regional travel required two times per week with some overnight stays</p><p>2. Required to inspect and safely operate a motor vehicle in a wide range of weather and traffic conditions</p><p>3. Regularly required to use hands to write, use a computer, operate a motor vehicle, use a hand-held device and telephone, and manipulate documents</p><p>4. Regularly required to read documents and write neatly, legibly, and transcribe accurate information and numbers/values</p><p>5. Employee continually engages in activities that require talking and hearing</p><p>6. Frequent: Standing, sitting, walking, repetitive use of hands, simple grasping and fine hand manipulation, pushing and pulling with hand(s). Occasionally required to reach above shoulder level</p><p>7. Must be able to lift and/or move up to 11 pounds, and occasionally 25 pounds (When lifting more than 25 pounds, two or more people are required to lift the load.)</p><p>Work Environment:</p><p>The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job, on a case-by-case basis.</p><p>1. Temperature ranges from normal indoor climate-controlled environment in buildings or vehicles, various outdoor conditions and temperature extreme encountered during travel, and unpredictable indoor environmental conditions encountered in off-site locations.</p><p>2. Regularly exposed to outside weather conditions when traveling.</p><p>3. May be subjected to clients with communicable diseases, or may be exposed to potentially infectious materials or other conditions at job sites or other locations, which may include (but are not limited to) poor air quality, mold, mildew, fungus, exposure to cigarette smoke, etc.</p><p>4. May be required to walk on uneven terrain.</p><p>5. May be required to travel to community areas that are potentially dangerous, or to isolated rural locations.</p><p>This job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow any other instructions and to perform any other duties requested by his or her supervisor.</p><p>The Legacy Link, Inc. is an Affirmative Action/Equal Opportunity Employer.</p><p>Pay: $45,204.64 per year</p><p>Benefits:</p><ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Employee assistance program</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>Mileage reimbursement</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Application Question(s):</p><ul><li>This role covers multiple counties and requires travel at least twice per week. Do you have reliable transportation and a willingness to travel?</li><li>Are you proficient with computers, including Microsoft Office, Adobe, and online data‑entry platforms?</li><li>Are you comfortable cold‑calling nonprofits and government agencies to establish partnerships?</li><li>Are you comfortable giving presentations to community partners about the SCSEP program?</li></ul><p>Ability to Commute:</p><ul><li>Savannah, GA 31405 (Preferred)</li></ul><p>Work Location: Hybrid remote in Savannah, GA 31405</p>

Participant Specialist (Employment Case Management)

<p>Senior Community Service &amp; Employment Program (SCSEP) Participant Specialist</p><p>(Senior Employment Case Manager)</p><p>DEPARTMENT: SCSEP</p><p>ACCOUNTABILITY: Reports to the Assistant Director STATUS: Full-Time, Exempt</p><p>ANNUAL SALARY: $45,204.64 (D Scale)</p><p>JOB SUMMARY: Manages all phases of the Senior Community Services Employment Program for assigned region, including enrollments, transfers, placements, host agency recruitment/training, IEPs, and case management.</p><p>Valdosta Office Summary:</p><p>We are hiring a Participant Specialist based in the Valdosta Legacy Link office located inside the Valdosta DOL. This person oversees approximately 19 counties with approximately 100 trainees on the case load. The Participant Specialist has direct reports, Participant Assistants, who report in-person to the office.</p><p>A Participant Specialist is a traveling senior employment caseworker whose primary duty is to drive to the county of the interested applicant to conduct an in-person application, enabling the applicant to join our senior job training program. A secondary duty involves recruiting non-profit and government agencies to host our job training seniors. Both activities require travel, typically 2 days per week using your personal vehicle. Mileage is reimbursed based on the IRS Standard Mileage rate.</p><p>When not traveling, the Participant Specialist works out of the Valdosta office. The role is fast-paced and involves managing multiple competing priorities simultaneously. Working hours are Monday to Friday, from 8:00 AM to 4:30 PM. The ultimate goal of the program is to make seniors employable through paid job training opportunities at nonprofit or government agencies.</p><p>This position REQUIRES travel to regional counties at least 2 times per week in your personal vehicle with mileage reimbursement based on the IRS Standard Mileage rate. Overnight travel is required, usually twice per year for statewide meetings.</p><p>Essential Functions:</p><ul><li>Recruit, enroll, and manage local senior trainees (SCSEP participants)</li><li>Develop and manage community partnerships, primarily host agencies</li><li>Travel at least twice per week to conduct enrollments in regional areas (spanning ~21 counties)</li><li>Ensure performance goals and compliance measures are met by submitting accurate and timely paperwork</li><li>Recruit, train, and provide ongoing mentorship to Participant Assistants in the assigned office</li><li>Participate as a board member for workforce partners across the region</li><li>Assist with community outreach and education efforts to grow SCSEP, including presentations</li><li>Assist with payroll functions for assigned participants</li><li>Travel frequently to regional sites with the possibility of overnight stays</li></ul><p>Additional Areas of Responsibility:</p><ul><li>Marketing and recruitment for SCSEP</li><li>HIPAA compliance</li></ul><p>Education:</p><p>Required: High School Diploma and nonprofit, case management, or transferable experience</p><p>Preferred: Four-year degree in social service area</p><p>Required: Valid Georgia Driver's License and Reliable Vehicle</p><p>Skills and Experience:</p><ul><li>Knowledge of employment services and supportive services in the region</li><li>Ability to communicate the goals and objectives of SCSEP to older adults (of various education levels), training site staff, and potential employers</li><li>Well-organized and detail-oriented</li><li>Proficient computer skills with emphasis on accuracy of data captured</li><li>Problem-solving skills</li><li>Ability to follow instructions (frequently coming by email)</li></ul><p>Benefits:</p><p>401(k) and 401(k) matching</p><p>Dental, Health, Life, and Vision insurance</p><p>Paid time off</p><p>Employee assistance program</p><p>Physical Demands:</p><p>The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job, on a case-by case basis.</p><p>1. Local and regional travel required two times per week with some overnight stays</p><p>2. Required to inspect and safely operate a motor vehicle in a wide range of weather and traffic conditions</p><p>3. Regularly required to use hands to write, use a computer, operate a motor vehicle, use a hand-held device and telephone, and manipulate documents</p><p>4. Regularly required to read documents and write neatly, legibly, and transcribe accurate information and numbers/values</p><p>5. Employee continually engages in activities that require talking and hearing</p><p>6. Frequent: Standing, sitting, walking, repetitive use of hands, simple grasping and fine hand manipulation, pushing and pulling with hand(s). Occasionally required to reach above shoulder level</p><p>7. Must be able to lift and/or move up to 11 pounds, and occasionally 25 pounds (When lifting more than 25 pounds, two or more people are required to lift the load.)</p><p>Work Environment:</p><p>The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job, on a case-by-case basis.</p><p>1. Temperature ranges from normal indoor climate-controlled environment in buildings or vehicles, various outdoor conditions and temperature extreme encountered during travel, and unpredictable indoor environmental conditions encountered in off-site locations.</p><p>2. Regularly exposed to outside weather conditions when traveling.</p><p>3. May be subjected to clients with communicable diseases, or may be exposed to potentially infectious materials or other conditions at job sites or other locations, which may include (but are not limited to) poor air quality, mold, mildew, fungus, exposure to cigarette smoke, etc.</p><p>4. May be required to walk on uneven terrain.</p><p>5. May be required to travel to community areas that are potentially dangerous, or to isolated rural locations.</p><p>This job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow any other instructions and to perform any other duties requested by his or her supervisor.</p><p>The Legacy Link, Inc. is an Affirmative Action/Equal Opportunity Employer.</p><p>Pay: $45,204.64 per year</p><p>Benefits:</p><ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Employee assistance program</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>Mileage reimbursement</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Application Question(s):</p><ul><li>This role covers multiple counties and requires travel at least twice per week. Do you have reliable transportation and a willingness to travel?</li><li>Are you proficient with computers, including Microsoft Office, Adobe, and online data‑entry platforms?</li><li>Are you comfortable cold‑calling nonprofits and government agencies to establish partnerships?</li><li>Are you comfortable giving presentations to community partners about the SCSEP program?</li></ul><p>Ability to Commute:</p><ul><li>Valdosta, GA 31601 (Preferred)</li></ul><p>Work Location: Hybrid remote in Valdosta, GA 31601</p>

Pima County

<div><h1 class="jobSectionHeader"><b>Job Description Summary
</b></h1>Department - Department - Community &amp; Workforce Development
<h1 class="jobSectionHeader"><b>Job Description
</b></h1><h1 class="jobSectionHeader"><b>OPEN TO CURRENT PIMA COUNTY EMPLOYEES ONLY
</b></h1><p></p><div><p><b>Job Type: Classified
</b></p></div><p></p><div><p><b>Job Classification: 5760 - Community </b><b>&amp; Workforce Specialist II
</b></p></div><p></p><div><p><b>Salary Grade: </b><b>6
</b></p><p></p><p><b>Pay Range
</b></p><p><b>Hiring Range: $21.12 - $24.81 Per Hour
</b></p><p><b>Pay Range: $21.12 - $28.50 Per Hour
</b></p><p></p><p><b>Range Explanation:
</b></p><p></p><ul><li><p>Hiring Range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity.
</p></li><li><p>Pay Range is the entire compensation range for the position.
</p></li></ul></div><p></p><p>Community &amp; Workforce Development Department is seeking three (3) skilled and compassionate Case Managers to provide critical direct support to individuals and families experiencing financial hardship, housing instability, and imminent risk of eviction. These positions play a vital role in ensuring timely, effective delivery of rental assistance, utility assistance, eviction‑prevention services, and related services.
</p><p></p><p>Case Managers will provide urgent, empathetic client assistance through phone, email, online, and in‑person interactions. They will assess individual needs and connect clients with the appropriate resources, programs, and community resources. The role requires strong organizational skills, the ability to manage multiple cases simultaneously, and a calm, professional approach to de‑escalating emotionally-charged situations in which clients may be facing homelessness.
</p><p></p><p>Successful candidates will demonstrate strong motivational interviewing skills, sound judgment, and the ability to guide clients toward stability and long‑term economic independence. Responsibilities also include maintaining accurate client records, reviewing documentation for completeness, supporting program compliance, and collaborating with internal staff and external partners to maximize available resources.<br>
</p><p><br>
This is an opportunity to serve the community with compassion, urgency, and professionalism while contributing to a team dedicated to preventing homelessness and strengthening families throughout Pima County.
</p><p></p><p><b>Essential Functions:<br>
</b></p><p><br>
As defined under the Americans with Disabilities Act, this classification may include any of the following tasks, knowledge, skills, and other characteristics. This list is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and tasks performed by incumbents of this class. Work assignments may vary depending on the department&rsquo;s need and will be communicated to the applicant or incumbent by the supervisor.
</p><p></p><ul><li><p>Participates in the day-to-day operational and support activities of a specialized, complex functional program or work unit within the Community &amp; Workforce Development Department;
</p></li><li><p>Provides direct services urgently and compassionately to Community &amp; Workforce Development clients, which may include working with clients via phone, email, online, or in person, including collaboration with other agencies and organizations to maximize resources and services;
</p></li><li><p>Assesses the needs of community members and provides guidance on appropriate resources based on individual needs;
</p></li><li><p>Matches qualified candidates with resources, coaching, or support related to employment, education, or financial assistance;
</p></li><li><p>Represents the program or work unit at community events and in meetings with County personnel and/or community partners;
</p></li><li><p>Provides administrative and other support essential to the completion of program or work unit objectives, including mentoring and leading staff and volunteers in specialized program activities;
</p></li><li><p>Provides input to management in the development of program goals and objectives;
</p></li><li><p>Manages and maintains accurate records of program participants and their progress;
</p></li><li><p>Responsible for other duties as assigned in support of the overall goals and functions of both the Community &amp; Workforce Development Department and Pima County.<br>
</p></li></ul><p><br>
<b>Minimum Qualifications:<br>
</b></p><p><br>
<b>Associates degree from an accredited college, university or technical school in management, public or business administration or a field related as determined by the department head at the time of recruitment </b><b>AND </b><b>one year of professional experience in health, customer service, human services, or a closely related field.<br>
</b></p><p><br>
<b>OR:<br>
</b></p><p><br>
<b>One year of experience with Pima County as a Community and Workforce Specialist I or similar Pima County position, as determined by the department head at the time of recruitment.<br>
</b></p><p><br>
<b>(Relevant experience and/or education from an accredited college or university may be substituted.)
</b></p><p></p><div><p><b>Qualifying education and experience must be clearly documented in the &quot;Education&quot; and &quot;Work Experience&quot; sections of the application. Do not substitute a resume for your application or write &quot;see resume&quot; on your application.
</b><br>
<br>
<b>Preferred Qualifications </b><b>: (Be specific in describing your experience in your application. Ensure the descriptions provided illustrate your competencies, specifically addressing the required and preferred qualifications.):
</b></p><p></p><ul><li><p>Minimum two (2) years experience providing direct client services to individuals or families in crisis, including support related to financial assistance, eviction prevention, or housing stability.
</p></li><li><p>Minimum two (2) years experience assessing client needs and connect individuals with appropriate community resources, programs, and support, in alignment with departmental service delivery expectations.
</p></li><li><p>Experience navigating multiple assistance programs and coordinating services with nonprofit or community‑based organizations to maximize available resources.
</p></li><li><p>Minimum two (2) years of experience collecting, reviewing, and maintaining accurate client data and program documentation, including confidential client data, reports, progress records, or financial submissions, to ensure completeness and compliance.
</p></li><li><p>Experience with providing coaching, guidance, or financial/budget counseling to support clients in achieving stability and increased economic independence.
</p></li><li><p>Experience with communication and customer service, responding promptly to internal and external stakeholders.<br>
</p></li></ul></div><p></p><div><p><b>Selection Proce </b><b>dure </b><b>:
</b><br>
<b>Pima County Human Resources Department reserves the right to admit to the selection process only those candidates that meet the minimum qualifications. All applications will be assessed based on an evaluation of the listed education and experience. Candidates meeting the minimum qualifications may be further evaluated/scored against any advertised Preferred Qualifications. The hiring authority will interview and select the successful candidate from a referral list provided by Human Resources. </b><b>Additional </b><b>assessments/testing may be </b><b>required </b><b>as part of the selection process </b><b>.<br>
</b></p></div><p></p><div><p><b>Supplemental Information:<br>
</b></p></div><p><br>
Licenses and Certificates : <b>Valid driver license is </b><b>required </b><b>at time of application. </b>Valid <b>AZ </b>driver license is required at time of appointment. The successful applicant will be subject to a 39-month DOT Motor Vehicle Record review to determine applicant&rsquo;s suitability to operate county vehicles in accordance with Pima County administrative procedures. Failure to obtain and maintain the required licenses and certifications shall be grounds for termination. Any offer of employment resulting from this recruitment is contingent upon Fleet Services&rsquo; review and approval of the candidate&rsquo;s driving record.
<br>
<br>
Special Notice Items : The County requires pre-employment background checks. Successful candidates will receive a post-offer, pre-employment background screening to include verification of work history, education, and criminal conviction history. A prior criminal conviction will not automatically disqualify a candidate from employment with the County. Some positions may require completion of a satisfactory personal background investigation by the court or law enforcement agencies, due to the need for access to County Attorney and Court facilities, records, and communication systems.
</p><p></p><div><p>Physical/Sensory Requirements : Physical and sensory abilities will be determined by position.<br>
</p></div><p></p><div><p>Working Conditions : Working conditions will be determined by the position.
</p></div><p></p><div><p>EEO Information : <b>Pima County Government is an Equal Employment Opportunity employer. </b>We are committed to an inclusive and diverse workforce and will not discriminate in employment opportunities or practices on the basis of race, color, religion, national origin, age, disability, gender, sexual orientation, kinship, political interest, or any other characteristic protected by law.</p></div></div>

Community & Workforce Specialist II - Community Action Agency Case Manager

321 The Agency

<div><p>Community Management Specialist</p>
<p>
Entry-Level to Junior Position</p>
<p>
ABOUT US</p>
<p>
321 is a creative marketing agency using strategic data to create the kinds of meaningful moments that connect, inspire, and engage. We thrive on collaboration, agility, and heart &mdash; and we're powered by teammates who focus on what matters, bring proactive solutions to the table, and take full ownership of their work. We believe great work starts with great people, and we're looking for one more to join the team.</p>
<p>
ABOUT THE ROLE</p>
<p>
As a Community Management Specialist at 321, you will be the voice of our clients across social media platforms, building meaningful connections with audiences through authentic engagement, responsive community management, and strategic creator partnerships. This entry-level to junior position focuses on the daily management of social media communities, influencer outreach and relationship building, and fostering brand loyalty through thoughtful, timely interactions.</p>
<p>
You'll monitor social media channels across multiple client accounts, respond to comments and messages, engage with followers, manage online reputation, and identify opportunities to amplify user-generated content and brand advocacy. You'll also support influencer marketing initiatives by researching creators, facilitating outreach, managing partnerships, and coordinating content collaborations.</p>
<p>
This role sits at the intersection of customer service, brand building, relationship management, and content creation. You'll bring strong communication skills, genuine empathy, social media savvy, and the ability to represent diverse brand voices authentically. As part of an AI-first organization, you'll leverage intelligent tools to scale community engagement, streamline influencer discovery, and deliver exceptional brand experiences across all touchpoints.</p>
<p>
This is an ideal role for someone passionate about social media, skilled at building relationships, and eager to learn the fundamentals of community management and influencer marketing while contributing to client success from day one.</p>
<p>
WHAT YOU'LL DO</p>
<p>
Daily Community Management &amp; Engagement</p>
<ul>
<li>Monitor social media channels daily across multiple client accounts (Facebook, Instagram, LinkedIn, TikTok, YouTube, X) for comments, mentions, messages, and engagement opportunities</li>
<li>Respond promptly and authentically to audience comments, questions, and direct messages on behalf of clients, maintaining brand voice and tone</li>
<li>Engage proactively with followers by liking, commenting on, and sharing relevant user-generated content that aligns with brand values</li>
<li>Foster positive community sentiment by building genuine connections with audience members and creating a welcoming brand presence</li>
<li>Manage community interactions according to client-specific guidelines, escalation protocols, and brand voice documents</li>
<li>Track response times and maintain high standards for timely, helpful, and on-brand community engagement</li>
<li>Identify and flag urgent or sensitive comments requiring immediate attention or escalation to Client Success teams</li>
<li>Communicate with followers in a manner that builds brand loyalty, encourages repeat engagement, and creates positive brand associations</li>
</ul>
<p>Online Reputation &amp; Sentiment Monitoring</p>
<ul>
<li>Monitor brand mentions, tags, and conversations across social platforms and the broader internet to track sentiment and identify engagement opportunities</li>
<li>Track and respond to online reviews on Facebook, Google, Yelp, and other review platforms in coordination with client preferences</li>
<li>Produce weekly sentiment reports outlining social media and review sentiment with week-over-week and month-over-month tracking and comparisons</li>
<li>Identify patterns in audience feedback, questions, and concerns to inform content strategy and client communications</li>
<li>Alert clients and internal teams to potential reputation issues, negative sentiment trends, or crisis situations requiring immediate response</li>
<li>Celebrate positive feedback and user testimonials by amplifying them across social channels (with appropriate permissions)</li>
<li>Monitor competitor social media activity and community engagement approaches to identify opportunities and best practices</li>
</ul>
<p>User-Generated Content &amp; Brand Advocacy</p>
<ul>
<li>Identify high-quality user-generated content (photos, videos, testimonials, reviews) that can be amplified across client social channels</li>
<li>Request permissions and coordinate proper attribution when featuring customer content</li>
<li>Engage with brand advocates, loyal customers, and frequent engagers to nurture ongoing relationships and encourage continued advocacy</li>
<li>Identify opportunities for customers to participate in campaigns, contests, testimonials, or case study features</li>
<li>Track and organize user-generated content in shared asset libraries for potential repurposing</li>
<li>Support the development of community-building initiatives including contests, challenges, Q&amp;A sessions, and interactive content</li>
</ul>
<p>Influencer &amp; Creator Research and Outreach</p>
<ul>
<li>Research and identify relevant influencers, content creators, brand ambassadors, and micro-influencers aligned with client brand values and target audiences</li>
<li>Build databases of potential creator partners organized by niche, audience size, engagement rate, platform, and content style</li>
<li>Analyze creator profiles to assess authenticity, audience demographics, content quality, and brand fit</li>
<li>Monitor trending creators and emerging voices within client industries and target markets</li>
<li>Conduct initial outreach to creators via email, direct messages, or creator platforms to gauge interest in partnerships</li>
<li>Maintain organized tracking systems for outreach status, responses, and partnership opportunities</li>
<li>Leverage AI-powered tools for creator discovery, audience analysis, and outreach efficiency</li>
</ul>
<p>Influencer Partnership Facilitation &amp; Coordination</p>
<ul>
<li>Serve as the day-to-day point of contact for influencer and creator partnerships once established</li>
<li>Coordinate content briefs, campaign timelines, deliverable requirements, and brand guidelines with creators</li>
<li>Track influencer content calendars, posting schedules, and deliverable deadlines</li>
<li>Review creator content drafts for brand alignment, messaging accuracy, and disclosure compliance (FTC guidelines)</li>
<li>Facilitate approval processes between creators and client stakeholders</li>
<li>Monitor influencer-posted content for performance, engagement, and audience sentiment</li>
<li>Compile influencer content and performance metrics for inclusion in client reporting</li>
<li>Nurture ongoing creator relationships through regular check-ins, feedback, and communication</li>
</ul>
<p>Content Support &amp; Collaboration</p>
<ul>
<li>Assist Social Media Manager with content calendar planning by flagging trending topics, cultural moments, and engagement opportunities</li>
<li>Contribute ideas for community-focused content including Q&amp;As, polls, user spotlights, and interactive posts</li>
<li>Monitor social media trends, viral content formats, and platform features to identify opportunities for client participation</li>
<li>Capture screenshots, metrics, and examples of high-performing content for inspiration and benchmarking</li>
<li>Support content production by organizing assets, tracking approvals, and coordinating posting schedules</li>
<li>Test new platform features and engagement tools to provide recommendations for client strategies</li>
</ul>
<p>Administrative Support &amp; Documentation</p>
<ul>
<li>Maintain detailed documentation of community management protocols, response templates, and brand voice guidelines for each client</li>
<li>Track community metrics including response times, engagement rates, sentiment trends, and resolution outcomes</li>
<li>Organize and maintain influencer databases, outreach tracking sheets, and partnership documentation</li>
<li>Update community management tools, social listening platforms, and scheduling software with client-specific configurations</li>
<li>Participate in team meetings, training sessions, and client calls as needed to stay aligned on strategy and priorities</li>
<li>Support Social Media Manager with monthly reporting by compiling community engagement data and sentiment insights</li>
</ul>
<p>WHAT YOU HAVE</p>
<p>
Required Experience &amp; Qualifications</p>
<ul>
<li><b>1-3 years of experience in social media management, community management, customer service, or digital marketing</b> (internships and relevant academic experience welcome)</li>
<li>Strong understanding of major social media platforms including Facebook, Instagram, LinkedIn, TikTok, YouTube, and X (Twitter)</li>
<li>Exceptional written communication skills with ability to adapt tone and voice to match different brand personalities</li>
<li>Genuine empathy and customer service orientation with ability to handle inquiries, complaints, and feedback professionally</li>
<li>Strong attention to detail and proofreading skills to ensure error-free, on-brand communications</li>
<li>Organizational skills with ability to manage multiple client accounts, conversations, and tasks simultaneously</li>
<li>Familiarity with social media management tools (Hootsuite, Sprout Social, Later, Buffer) or willingness to learn quickly</li>
<li>Basic understanding of social media analytics and metrics (engagement rate, reach, impressions, sentiment)</li>
<li>Comfort working in a fast-paced environment with shifting priorities and high-volume engagement</li>
<li>Self-motivated and proactive with ability to take initiative and work independently</li>
<li>Positive attitude and collaborative mindset with eagerness to learn and grow</li>
<li>Proficiency with Google Suite (Docs, Sheets, Slides) or Microsoft Office</li>
</ul>
<p>Nice to Haves</p>
<ul>
<li>Experience with influencer marketing, creator partnerships, or brand ambassador programs</li>
<li>Familiarity with influencer discovery platforms (AspireIQ, Upfluence, CreatorIQ, or similar)</li>
<li>Understanding of FTC disclosure requirements and influencer marketing compliance</li>
<li>Knowledge of online reputation management and review platforms</li>
<li>Experience with social listening tools (Brandwatch, Mention, Sprout Social)</li>
<li>Background in customer service, hospitality, or client-facing roles</li>
<li>Interest in content creation, photography, or videography</li>
<li>Familiarity with AI-powered tools for content creation or community management</li>
<li>Understanding of basic graphic design tools (Canva, Adobe Express)</li>
<li>Active personal social media presence demonstrating platform knowledge and engagement skills</li>
<li>Bachelor's degree in Marketing, Communications, Public Relations, English, or related field (preferred but not required)</li>
</ul>
<p>Essential Skills &amp; Attributes</p>
<ul>
<li><b>Excellent communicator:</b> Clear, professional, and empathetic in all written interactions</li>
<li><b>Brand voice chameleon:</b> Ability to seamlessly switch between different client brand voices and tones</li>
<li><b>Emotionally intelligent:</b> Skilled at reading tone, managing sensitive situations, and de-escalating conflicts</li>
<li><b>Detail-oriented:</b> Catches typos, maintains accuracy, and ensures brand consistency</li>
<li><b>Highly organized:</b> Manages multiple conversations, accounts, and priorities without dropping details</li>
<li><b>Proactive problem-solver:</b> Anticipates needs, identifies opportunities, and takes initiative</li>
<li><b>Genuinely curious:</b> Stays current on social media trends, creator culture, and platform updates</li>
<li><b>Relationship builder:</b> Naturally connects with people and builds authentic, lasting relationships</li>
<li><b>Adaptable:</b> Comfortable with change, learning new tools, and adjusting to evolving priorities</li>
<li><b>Reliable:</b> Meets deadlines, follows through on commitments, and maintains consistent quality</li>
<li><b>Team player:</b> Collaborates effectively with Social Media Managers, Creative team, and Client Success</li>
<li><b>Positive and professional:</b> Represents client brands with enthusiasm, warmth, and professionalism</li>
</ul>
<p>REPORTING STRUCTURE</p>
<p>
This position reports to the Senior Social Media Manager and/or SVP of Strategy.</p>
<p>
This position collaborates closely with Social Media Managers, Creative team, and Client Success team.</p>
<p>
COMPENSATION</p>
<p><b>
$40,000 - $60,000 per year</b> (dependent on experience)</p>
<p>
Eligible for annual performance review and growth opportunities.</p>
<p>
321 BENEFITS</p>
<ul>
<li>Health, dental, and vision insurance</li>
<li>401K after one year of employment</li>
<li>2 Weeks (80 Hrs) Paid Time Off [Additional 40Hrs at 3 Years]</li>
<li>3 Sick/Mental Health Days</li>
<li>8 Hours Volunteer Time</li>
<li>Additional PTO at holiday and management discretion</li>
<li>Paid parental leave</li>
<li>Professional development opportunities</li>
<li>Leadership training opportunities and career advancement pathways</li>
<li>A collaborative, creative, and ambitious team environment</li>
</ul>
<p><i>321 is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.</i></p></div>

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