community services manager

Mayfair Management Group, LP

<div><div>Community Manager</div>
Location: Faudree Ranch, 2741 Faudree Rd, Odessa, TX, 79765
<h2 class="jobSectionHeader">Job Overview</h2>
We are seeking a dedicated and proactive Community Manager to oversee the daily operations and overall management of Faudree Ranch community. The ideal candidate will be responsible for maintaining a safe, attractive, and well-functioning environment while fostering a strong sense of community among residents.
<h2 class="jobSectionHeader">Key Responsibilities</h2>
<ul><li>Manage day-to-day operations of the Faudree Ranch community, ensuring all facilities and amenities are well-maintained.</li>
<li>Serve as the primary point of contact for residents, addressing inquiries, concerns, and resolving conflicts in a timely and professional manner.</li>
<li>Coordinate and oversee maintenance, landscaping, and repair services to maintain community standards.</li>
<li>Organize community events and activities to promote resident engagement and foster a positive neighborhood atmosphere.</li>
<li>Enforce community rules, regulations, and policies consistently and fairly.</li>
<li>Prepare and manage budgets, financial reports, and vendor contracts related to community operations.</li>
<li>Collaborate with homeowners&rsquo; associations, board members, and external partners to support community goals.</li>
<li>Monitor and report on community issues, including safety, security, and compliance matters.</li>
</ul><h2 class="jobSectionHeader">Qualifications</h2>
<ul><li>Proven experience in community management, property management, or a related field.</li>
<li>Strong interpersonal and communication skills, with the ability to build positive relationships with residents and vendors.</li>
<li>Excellent organizational and multitasking abilities.</li>
<li>Knowledge of community association operations, local regulations, and property maintenance.</li>
<li>Proficiency with management software and Microsoft Office Suite.</li>
<li>Ability to handle conflict resolution and problem-solving effectively.</li>
<li>Valid driver&rsquo;s license and reliable transportation.</li></ul></div>

Community Manager

National Community Renaissance

<div>COMMUNITY MANAGER I
JOB DESCRIPTION
National Community Renaissance is committed to first class management of our properties which transforms their neighborhoods and the lives of our residents. The Community Manager I is the front line in implementing our vision.
The Community Manager I is responsible for:
<ul><li>Leading the overall administration, compliance, and maintenance of the property, while striving to maintain 100% occupancy;</li><li>
Working in partnership with Hope Through Housing to develop and deliver social programs for our residents and the neighborhood;</li><li>
Must assume proactive behavior and measures in order to properly represent National Community Renaissance and build relationships in the community.</li></ul>
The Community Manager I reports to the Regional Manager, Area Manager, or Senior Community Manager. The Community Manager I directs and supervises 1-2 on-site personnel and and/or temporary resources.
RESPONSIBILITIES
Compliance
<ul><li>Ensure resident files and Yardi data are maintained in accordance with Compliance and Property Management policies and regulations.</li><li>
Review and approve all resident notices pertaining to recertification.</li><li>
Maintain property waiting list in accordance with the properties&rsquo; Tenant Selection Plan.</li><li>
Ensure applications for housing are processed in accordance with properties&rsquo; affordable housing covenants.</li><li>
Process annual re-certifications within established timelines.</li></ul>
Property Operations
<ul><li>Handle marketing and advertising for vacancies in accordance with properties&rsquo; Affirmative Fair Housing Marketing Plan.</li><li>
Ensure that all appropriate notices are remitted to residents in a timely manner and are completed and served within the requirements set forth in the lease.</li><li>
Conducts monthly site inspections and prepares report for management.</li><li>
Manage office supply inventory and work closely with Resident Services to ensure maintenance supplies are purchased in a timely manner and in accordance with the approved budget.
</li><li>Work cohesively with resident services staff to ensure vacancies turn times are met in accordance with company policy.</li><li>
Ensure work orders are processed in Yardi within established timelines.</li></ul>
Financial
<ul><li>Accurately account for and balance petty cash in accordance with company policies and procedures.</li><li>
Prepare deposits for banking and posts resident payments into Yardi within timelines established by management.</li><li>
Prepare management required month end reports.</li><li>
Manage account receivables and ensure past resident balance due receivables are turned over to collection agencies.</li><li>
Keeps resident ledgers accurate and works diligently with accounting to resolve any errors.</li></ul>
Human Resources
<ul><li>Management of 1-2 on-site office employees and/or maintenance employees which includes: interviewing, training, timekeeping, performance evaluations and disciplinary actions.</li><li>
Maintain positive relationships with CORE internal departments.</li></ul>
Customer Service
<ul><li>Respond to all resident complaints in a timely and professional manner.</li><li>
Create a community of caring and excitement that is contagious for our residents and noticeable to the community at large.</li></ul>
Resident Programs
<ul><li>Designs, implements and manages appropriate resident programs and is responsible for their on-going success.</li></ul>
Community Relations
<ul><li>Manage ongoing positive relationships with all City staff and other local representatives and social service providers.</li></ul>
General
<ul><li>Must attend Company sponsored events that relate to the development of the team, which, from time to time, may include overnight stays at locations away from the employee&rsquo;s home.</li><li>
Other duties as requested.</li></ul>
SKILLS
<ul><li>Must have a hard working, positive attitude.
</li><li>Ability to work with and understand persons of all ethnic and family backgrounds.</li><li>
Ability to build and deliver specialized programs appropriate to the residents of the community.</li><li>
Ability to build external relationships while positively promoting the organization.</li></ul><ul><li>
Must be organized and proficient at time management</li><li>
Proficient in English language in verbal and written communications</li><li>
Relate to others beyond giving and receiving instructions</li><li>
Demonstrate initiative, personal awareness, professionalism, integrity and exercise confidentiality in all areas of performance.</li></ul>
EXPERIENCE
<ul><li>Minimum of a high school education or equivalent.</li></ul><ul><li>
Minimum two to five years working in a position with comparable responsibilities.</li><li>
Must be able to pass company sponsored Tax Credit Certification class within the first year of employment. If employee cannot pass the test after the second attempt, the employee will be subject to discipline up to and including termination.</li><li>
Minimum two years working in a customer service environment.</li><li>
Minimum two years Supervisory experience.</li><li>
Financial management.</li><li>
Microsoft Office Products such as Word, Excel, and Outlook.</li><li>
Yardi property management accounting software is preferred.</li></ul>
PHYSICAL REQUIREMENTS/WORK ENVIRONMENT
<ul><li>5-7 hours of sitting, reading and typing on a daily basis.</li><li>
1-3 hours of walking on a daily basis.</li><li>
Up to 6 hours of continuous walking for 1-3 continuous days at times of property inspections.</li><li>
Operate computer and office equipment.</li><li>
Occasional lifting of up to 20 pounds.</li><li>
Occasional climbing of stairs.</li></ul>
FLSA
<ul><li>Non-Exempt</li></ul></div>

Community Manager I

DUBAI PROPERTIES GROUP LLC

1- Community Relations & Service Excellence:<ul><li>Attend meetings to represent owners and tenants&#x27; concerns, ensuring that all inquiries and complaints are communicated and addressed promptly.</li><li>Investigate and resolve customer complaints, escalating complex issues as needed, to ensure high levels of customer satisfaction.</li><li>Educate owners and tenants on DHCM&#x27;s community rules and regulations to ensure full compliance.</li><li>Assist the Community Manager in liaising with local authorities and communities to resolve day-to-day community issues, including Owners Committee (OC) management in line with RERA requirements and handling of violation management processes.</li></ul>2- Financial Management & Service Charge Collection:<ul><li>Execute the timely collection of service charges for assigned communities to ensure sufficient funds for ongoing services.</li><li>Communicate any changes or issues related to service charges to owners/tenants to prevent service disruptions.</li><li>Participate in community budgeting with the Community Manager by coordinating with all stakeholders and service providers to provide accurate and relevant information, and by preparing and submitting all supporting documents required by RERA.</li></ul>3- Community Operations Oversight & Quality Assurance:<ul><li>Perform regular site inspections to assess the condition of community assets and service quality across soft services (e.g., pest control, cleaning, waste management, landscaping, security).</li><li>Monitor third-party service providers to ensure adherence to Service Level Agreements (SLAs) and maintain decent living conditions for residents.</li><li>Provide feedback and coordinate with internal departments and/or third-party providers to address identified infrastructure or service issues promptly.</li></ul>4- Documentation, Compliance & Data Management:<ul><li>Issue No Objection Letters (NOLs) for community activities, ensuring safety, security, and compliance with community rules.</li><li>Maintain and update the owner database with accurate contact details for communication and service charge collection.</li><li>Ensure all customer complaints are logged in the system for timely recording, monitoring, and progress tracking.</li><li>Follow all relevant departmental policies, processes, standard operating procedures (SOPs), and instructions for consistent work execution.</li><li>Maintain regular and up-to-date incident and progress reports.</li><li>Adhere to company policy and procedure, maintaining professionalism and confidentiality of all information.</li></ul>5- Reporting & Continuous Improvement:<ul><li>Prepare Facility and Community Management departmental statements and reports accurately and on time to meet DHCM&#x27;s requirements and standards.</li><li>Identify opportunities for continuous improvement in systems, processes, and practices, focusing on efficiency, cost reduction, and productivity, incorporating international leading practices.</li><li>Decision-making authority rests with the line manager, department head, and Portfolio head as per DHCM&#x27;s Delegation of Authority (DOA).</li></ul>

National Assistant Manager - Community Management

King County, WA

<div><div><div><h2 class="jobSectionHeader">Summary</h2></div>
<div>The Department of Community and Human Services (DCHS) values diverse perspectives and life experiences. The Department encourages people of all backgrounds to apply, including people of color, immigrants, refugees, women, LGBTQ, people with disabilities, veterans and those with lived experience.
The King County Youth Diversion and Intervention (KCYDI) Referral Manager will be a member of the Children, Youth, and Young Adults Division&rsquo;s (CYYAD) Youth Diversion and Intervention Team (which includes a Program Manager, Contract Monitor and Evaluator). The position will manage referrals to community-based navigators in partnership with the CYYAD Youth Diversion and Intervention Program Manager, King County Prosecuting Attorney&rsquo;s Office (PAO), and community-based provider organizations. This position requires a strong leader with a deep understanding of community organizations, restorative justice approaches, youth development services, and equity, racial and social justice principles in action. The ideal candidate will demonstrate proven ability to provide effective customer service to youth and their families, as well as CYYAD&rsquo;s juvenile legal system partners.
ABOUT DEPARTMENT OF COMMUNITY AND HUMAN SERVICES (DCHS)
King County's Department of Community and Human Services (DCHS) provides equitable opportunities for people to be healthy, happy, and connected to community.
The Children, Youth, and Young Adult Division (CYYAD) envisions a King County in which all young people have equitable opportunities to be happy, healthy, safe, and thriving members of their communities. CYYAD manages investment strategies that build the life, academic, and employment skills for young people to reach their full potential. The division also delivers re-engagement, education, and employment programs for youth and young adults ages 16-24 years and is partnering with King County agencies and community organizations to transform the County&rsquo;s juvenile legal system through community-based diversion.
Key Programs/Initiatives include:<ul><li>
Best Starts for Kids Sustain the Gain Investment Strategies (Ages 5 to 24)</li><li>
Child Care Subsidies and Wage Boost Pilot</li><li>
Puget Sound Taxpayer Accountability Account&rsquo;s K-12 and post-secondary investment strategies</li><li>
Employment, Education and Training Services</li></ul></div>
<div><h2 class="jobSectionHeader">Job Duties</h2></div>
<div>To be considered for this opportunity, you must at a minimum, demonstrate the knowledge, skill, and ability to:<ul><li>
Develop, implement and manage the referral process of youth and community members who experienced harm from the King County Prosecuting Attorney&rsquo;s Office (PAO) to KCYDI contracted community-based services;</li><li>
Contact referred youth and/or their families to engage them and refer them to community-based navigation services from contracted community-based organizations;</li><li>
Partner with the Black, Indigenous and People of Color (BIPOC) community-based organizations providing KCDYI navigation services to standardize the intake and assessment process;</li><li>
Work with partners to identify system barriers and strategies to drive continuous quality improvement that leads to better outcomes for youth/young adults (decreased involvement in the legal system; positive youth development; positive cultural identity; completion of secondary credentials, enrollment into post-secondary, persistence in post-secondary, employment);</li><li>
Work with County stakeholders, including, but not limited to, Department of Public Defense, Prosecuting Attorney&rsquo;s Office, King County Superior Court, Care First and other Department of Community and Human Services (DHCS) staff to ensure that youth have access to the services and programming they need to meet their goals and avoid further involvement in the criminal legal system;</li><li>
Work with DCHS Performance, Monitoring and Evaluation team and the KCYDI Program Manager to ensure that contractors are submitting all data related to referrals and enrollments, and assessing effectiveness of the referral process for community based diversion;</li><li>
Collaborate with the KCDYI team to ensure that provider agencies receiving County funding are providing high quality, outcome-based services to young people;</li><li>
Collaborate with the KCDYI team to ensure that provider agencies have access to technical assistance and professional development when needed;</li><li>
Maintain up-to-date information on the program capacity, and the needs of youth and young adults involved in/at-risk of involvement in the legal system, including a gaps-analysis;</li><li>
Establish collaborative partnerships and effective communication with community-based agencies providing services to young people and their families;</li><li>
Provide strong customer service to contracted providers and referred youth and families to resolve concerns and/or requests;</li><li>
Other duties as assigned.</li></ul></div>
<div><h2 class="jobSectionHeader">Experience, Qualifications, Knowledge, Skills</h2></div>
<div>We are looking for candidates who:<ul><li>
Can manage complex programs serving Black, Indigenous and People of Color (BIPOC) youth and young adults (12&ndash;24).</li><li>
Have knowledge of equity and social justice principles, including how place, race, policy, and systemic inequities impact communities.</li><li>
Have recent experience working with BIPOC youth and/or community organizations.</li><li>
Are experienced with liberation- and healing-centered programming, including restorative justice approaches for youth and families.</li><li>
Can apply a race equity framework to programs serving BIPOC youth and young adults (12&ndash;24).</li><li>
Are experienced in collecting, managing, and analyzing data for reporting and quality improvement.</li><li>
Have strong customer service skills and ability to build rapport with young people.</li><li>
Are experienced in developing and sustaining partnerships that support collaboration and shared commitments.</li><li>
Have the demonstrated ability to build teams and support effective teamwork.</li><li>
Can multitask and perform well under shifting deadlines and expectations.</li><li>
Are experienced in using case-management databases (e.g., Access, Apricot, Efforts to Outcomes) for data entry, reporting, and quality improvement.</li></ul>
Desired:<ul><li>
Experience with program development and management for young people involved in the legal system.</li><li>
Understanding of the juvenile legal system in King County.</li><li>
Demonstrated ability to identify systems gaps and ability to work with those most impacted to develop strategies to address them.</li></ul></div>
<div><h2 class="jobSectionHeader">Supplemental Information</h2></div> 
<div> 
Work schedule/conditions: This position is exempt from the provisions of the Fair Labor Standards Act and not eligible for overtime. Typical hours are Monday - Friday 8am-5pm. The work associated with this position will be performed onsite at CYYAD&rsquo;s Tukwila office (625 Andover Parkway West, Suite 200, Tukwila 98188) and in the community. This position should plan to be in the office or community five days a week with minimal teleworking.
Union representation: this position is represented by PROTEC17-Non-Sups Staff (DCHS).
Emergency Designation: This position has been designated as Non-Mission Critical. Unless otherwise directed by the County Executive, department director or agency head, all employees, regardless of designation, are expected to report to work or request leave during an emergency or inclement weather. For more detailed information, please visit HR Policy County Operations During Emergency Situations and the King County Guidelines for Workforce Management in an Emergency.
Are you ready to APPLY?
The recruitment for this position is open to all qualified candidates. A completed King County Application is required. We highly recommend that you also provide a resume and cover letter.
This recruitment is an effort to fill our immediate vacancies as well as create a hire list that will be used for any positions that become vacant within the next 6 months, including additional Term Limited Temporary (TLT) and Career Service (CS) positions.
If you have any questions, please contact Karina Cordova, HR Analyst by e-mail at kcordova@kingcounty.gov or by phone at 206-848-0395. 
Forbes named King County as one of Washington State's best employers. Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play. 

Guided by our &quot;True North&quot;, we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles - we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans. 
King County is an Equal Employment Opportunity (EEO) Employer
No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.
To Apply
If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact the recruiter listed on this job announcement.</div></div></div>

Community Diversion Referral Manager (PPM III)

AlKhidmat Foundation Sindh

Senior Program Officer &ndash; Community ServicesCompany: Alkhidmat Foundation SindhLocation: Karachi, Sindh (On-site only &mdash; remote work is not available) Employment Type: Full-time | PermanentJob Summary Alkhidmat Foundation Sindh is seeking a motivated and experienced Senior Program Officer for its Community Services portfolio. The role is responsible for planning, implementing, monitoring, and reporting on community-based programs, ensuring alignment with organizational objectives, donor requirements, and community needs. The position works closely with field teams, partners, and management to ensure effective service delivery and measurable impact.Mandatory Eligibility Criteria (Please read before applying) Applicants must meet all of the following:<ul><li>Minimum 3 years of experience in community development, social programs, or project management</li><li>Prior experience working with NGOs or development organizations</li><li>Willing and able to work full-time onsite in Karachi and travel to field locations as required</li><li>Strong reporting, coordination, and stakeholder management skills</li></ul>Applications not meeting the above criteria will not be considered.Key Responsibilities<ul><li>Plan, implement, and monitor community services programs in assigned areas</li><li>Prepare work plans, budgets, progress reports, and donor reports</li><li>Coordinate with field staff, partners, and community stakeholders</li><li>Ensure program activities are delivered on time, within scope, and within budget</li><li>Monitor indicators, collect data, and support impact assessment</li><li>Ensure compliance with donor, organizational, and regulatory requirements</li><li>Identify risks and propose corrective actions</li><li>Support audits, evaluations, and management reviews</li></ul>Required Qualifications &amp; Experience<ul><li>Bachelor&rsquo;s or Master&rsquo;s degree in Social Sciences, Development Studies, Public Administration, or a related field</li><li>Minimum 3 years of relevant program experience (NGO or development sector preferred)</li><li>Strong understanding of project cycle management and community mobilization</li><li>Excellent report writing and documentation skills</li><li>Proficiency in MS Office (Word, Excel, PowerPoint); M&amp;E tools are an advantage</li></ul>Reporting Line Reports to: Program Manager &mdash; Community Services Coordinates with: Field Officers, Partner Organizations, M&amp;E Team, and FinanceCompensation &amp; Benefits Salary: Market competitive (based on experience and qualifications) Benefits as per organizational policyWorking Hours Monday to Saturday, 9:00 AM &ndash; 5:00 PM (with flexibility for field visits and community events)How to Apply Apply through Indeed by submitting your updated CV.Please ensure your CV clearly mentions:<ul><li>Current city of residence</li><li>Total years of relevant program experience</li><li>NGO/development sector experience</li><li>Availability to join</li></ul>Only shortlisted candidates will be contacted.Important Notes<ul><li>No application or processing fee is required.</li><li>We do not request any personal financial or identity information at the application stage.</li></ul>Job Type: Full-timePay: Rs45,000.00 - Rs65,000.00 per monthApplication Question(s):<ul><li>Do you have at least 3 years of experience in community development, social programs, or project management?</li><li>Do you have prior experience working with an NGO or development organization?</li><li>Are you willing to work full-time onsite in Karachi and travel to field locations as required?</li><li>Are you available to join within 30 days?</li><li>What type of community or development programs have you worked on?</li></ul>Work Location: In person

Senior Program Officer – Community Services

FirstService Residential

<div>Description 
 
Job Overview: 
As a Community Association Manager, you will provide strong leadership and strategic direction on behalf of the Board of Directors and FirstService Residential. In this role, you&rsquo;ll oversee all aspects of community operations while upholding the mission and vision of both the Board and the community. The Community Manager serves as the primary point of contact, ensuring effective communication, operational efficiency, and strong oversight of staff and resources. You will be responsible for the day-to-day management of the association, maintaining legal compliance, and delivering exceptional service to residents. 
 
Your Responsibilities:<ul><li>
Provide leadership and direction in the development of short-term and long-range plans. Develop recommendations for goals and action plans to achieve Board objectives. Lead annual goal setting.
</li></ul><ul><li>Review organization structure, job descriptions, and functions. Make recommendations to the Board as to any potential changes.
</li><li>Partner with public, private and volunteer organizations to provide community services when necessary.
</li><li>Support the activities of the various Board sub-committees.
</li><li>Knowledge of all Community Governing documents. Provide recommendations on revisions.
</li><li>Continual process of seamless connection between the Board of Directors and committees.</li></ul><ul><li>
Provide community leadership and guidance to ensure that the needs or desires of the homeowners are being addressed.
</li><li>In partnership with the Board, create, or cause to be created, and implement the annual working budget, subject to approval by the Board of Directors.
</li><li>Monitor and report on the monthly financial position of the association.
</li><li>Provide leadership to each meeting involving the Board of Directors in terms of agenda support and written and oral reports. Summarize the priorities of each meeting with appropriate follow up.</li><li>
Recruit, hire, train and supervise all community staff in accordance with the documented management plan, if applicable.
</li></ul><ul><li>Work closely with local emergency organizations to maintain established emergency and community evacuation plans as appropriate.
</li><li>As appropriate, confer with other departments, divisions and outside agencies, including community groups and organizations. Identify, develop and implement programs to meet community needs.
</li><li>Assess and monitor community needs: identify opportunities for improving service delivery methods and procedures and developing new programs. Implement programs or improvements.
</li><li>Attend and participate in professional group meetings. Stay abreast of new trends and innovations in the fields of community management and community programming.
</li><li>On-site visibility throughout the common areas and facilities.
</li></ul><ul><li>Understanding of all agreements for corporate implementation.
</li><li>Ensure adherence to master calendar, maintenance calendar, association budgets and subsidy program.
</li><li>Review corporation policies on an ongoing basis to ensure compliance with civil code, declaration and other requirements of governing institutions.
</li><li>Perform building inspections of interior and exterior of property and prepare action plan for opportunities.
</li><li>Shall at all times ensure due diligence for the protection of client&rsquo;s funds, property and assets against all reasonably foreseeable contingencies or losses.</li><li>
Regular attendance and punctuality</li></ul> 
 
 
Skills &amp; Qualifications:<ul><li>
Bachelor's degree in business or related field from an accredited college or university, and three years&rsquo; experience in Property Operations, Hospitality or Construction; or equivalent combination of education and experience. Must have any state specific certifications and licenses or they are preferable to not required by the state.
</li><li>A minimum of seven years of successful community management experience or equivalent professional experience in a related field, with at least 4 of those years responsible for a staff with a variety of expertise, background and job assignments.
</li><li>Management experience in a small or medium-sized organization including responsibility for more than one functional department or division preferred.
</li><li>Understanding of physical building management, Condominium law, financial planning and law affecting property management.
</li><li>Valid Driver&rsquo;s License and State Mandated Vehicle Insurance
</li><li>Commitment to obtain CPM, PCAM, ARM or AMS designations or equivalent.</li></ul> 
 
 
 
Physical Requirements / Working Environment 
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.<ul><li>
Position involves sitting, standing, stooping, kneeling, pushing, shoving, lifting, carrying and moving objects that can weigh up to 25 lbs. This movement can occur throughout the day. Must also be able to climb several flights of stairs if necessary.</li><li>
Must be able to sit and stand for extended periods of time.</li><li>
Must be able to communicate both on the phone and in person with our clients in order to resolve issues and manage the business.</li><li>
Must have finger dexterity for typing/using a keyboard.</li><li>
Must be mobile enough to move around both the office in order to make copies, send mail and faxes and to walk around the property. This could include lengthy walks on uneven areas.</li><li>
Talking and hearing occur continuously in the process of communicating with guests, supervisors, and other associates.</li><li>
Capable of working extended hours, to include evenings, weekends and holidays as necessary.</li><li>
This position may alternate between working indoors in a controlled climate and with proper lighting, to an outdoors setting with variable climate and lighting.</li><li>
Must be able to interact with all types of individuals, be mentally alert, detail oriented, and with good reasoning skills.</li><li>
Must be able to work on more than one assignment at a time with frequent interruptions, changes and delays. Must be able to remain focused and work effectively, efficiently, and cheerfully under such circumstances. For safety reasons, employee must remain alert to working conditions and aware of safety, health, and environmental concerns.</li><li>
Must be able to work effectively and cheerfully in an environment which may be stressful due to adversarial situations resulting from the proper performance of duties.</li></ul> 
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Hours over and above normal office hours will occur, including evenings, holidays, and some weekends. Schedule is subject to change based on business needs. 
 
What We Offer: 
 
As a full-time exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, vision, and others. In addition, you will be eligible for time off benefits, paid holidays and a 401k with company match. Occasional travel may be required to attend training and other company functions.
 
 
Compensation: 
$80,000/ annually 
 
Disclaimer Statement: 
 
The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.</div>

Community Association Manager

Pacific Health Group

<div><h1 class="jobSectionHeader">Lead Care Manager, Community Supports Program at Pacific Health Group</h1>
Join Our Mission to Transform Lives: Community Supports
At Pacific Health Group, we&rsquo;re more than just a healthcare organization&mdash;we&rsquo;re a catalyst for positive change in our communities. Our Community Supports (CS) Program is designed to help Medi-Cal members live more independently in the community by addressing their health-related social needs. As a Community Supports Lead Case Manager, you won&rsquo;t just create care plans&mdash;you&rsquo;ll personally guide members at every step, arranging all the services they need to thrive and building authentic, trusting relationships along the way.
Why This Role Matters - Holistic Impact and Compassionate Care<ul><li>
You won&rsquo;t just coordinate phone calls. You&rsquo;ll respond to real-life challenges such as housing, food insecurity, and mental health, ensuring that members&rsquo; needs are addressed comprehensively.</li><li>
By forming strong, personal connections through you&rsquo;ll become a pivotal support system&mdash;someone members can rely on for comfort, guidance, and advocacy.</li></ul>
Advocacy and Going the Extra Mile<ul><li>
Beyond paperwork and phone calls, you&rsquo;ll arrange all necessary services to secure safe housing and financial support.</li><li>
You&rsquo;ll be a consistent presence in members&rsquo; lives, making sure no detail goes overlooked and no obstacle remains unaddressed.</li></ul>
Shaping the Future of Care<ul><li>
Your hands-on experience will generate insights that directly influence how our CS program evolves, ensuring we remain responsive to community needs.</li><li>
By sharing feedback on what members truly need, you&rsquo;ll help refine the processes and resources we use to serve diverse populations.</li></ul>
Your Responsibilities<ul><li>
Comprehensive Care Coordination</li><li>
End-to-End Service Arrangement: Schedule appointments, organize follow-up care, link members to social services, and ensure they have the resources for a full continuum of support.</li><li>
Case Management with a Heart</li><li>
Empathetic Assessments: Look beyond forms and checkboxes to truly understand members&rsquo; backgrounds, personal challenges, and aspirations.</li><li>
Continuous Support: Remain in close contact by phone, video, and in-person visits to monitor progress, celebrate milestones, and swiftly address any new barriers.</li><li>
Example: If a member feels overwhelmed by multiple therapies, you could simplify their schedule, coordinate telehealth sessions, and even offer emotional support through regular check-ins.</li><li>
Resource Management</li><li>
Bridge to Community Services: Identify, coordinate, and optimize local resources&mdash;such as housing assistance, job training programs to ensure members&rsquo; overall wellbeing.</li><li>
Example: A single parent needing childcare and employment support could be connected to subsidized daycare, workforce development courses, and a community mentor program&mdash;all organized by you.</li><li>
Patient Advocacy</li><li>
Champion for Members&rsquo; Rights: Push for timely treatments, insurance authorizations, and fair access to services, resolving roadblocks that could hinder progress.</li><li>
Example: If a critical procedure is denied by insurance, you&rsquo;ll take charge of the appeals process, gathering documents and evidence to secure approval.</li><li>
Communication</li><li>
Central Point of Contact: Keep members, families, healthcare teams, and community organizations aligned on care objectives, ensuring seamless handoffs and follow-through.</li><li>
Example: Coordinate a care conference among a primary care physician, social worker, and rehab specialist so everyone can align on the most effective plan for a member&rsquo;s speedy recovery.</li><li>
Documentation</li><li>
Detailed Reporting: Maintain meticulous records of assessments, care plans, and progress notes, ensuring transparency and accountability at every stage.</li><li>
Example: After every phone call document any social, environmental, or health updates, enabling prompt collaboration with other team members and service providers.</li><li>
Continuous Improvement</li><li>
Feedback and Adaptation: Use data and first-hand observations to refine care strategies, ensuring our CS program stays effective and deeply compassionate.</li><li>
Example: If you notice a high number of members struggling with job access, you might advocate for creating a new partnership with a local job placement agency.</li><li>
Regulatory Compliance</li><li>
Stay Current: Keep informed about Medi-Cal, CalAIM, and other regulations, ensuring that all care management practices meet legal and quality-of-care standards.</li><li>
Example: Complete continuing education on the latest CalAIM guidelines and integrate these protocols into your daily workflow.</li><li>
Professional Development</li><li>
Ongoing Learning: Attend training, workshops, and webinars to sharpen your skills in cultural competence, motivational interviewing, and crisis intervention.</li><li>
Example: Enroll in a course on trauma-informed care to better support members who have experienced past hardships.</li><li>
Other Duties</li><li>
Collaborative Mindset: Remain flexible in supporting the team, taking on additional tasks and sharing best practices to strengthen overall outcomes.</li></ul>
What We&rsquo;re Looking For<ul><li>
Residency: Remote</li><li>
Experience: 3-5 years in case management, social services, or healthcare</li><li>
Expertise: Familiarity with Medi-Cal, CalAIM, and Community Supports</li><li>
Healthcare Insight: Understanding of healthcare systems and local community resources</li><li>
Interpersonal Skills: Strong communication, empathy, and cultural competence</li><li>
Organizational Ability: Proven time management skills and attention to detail</li><li>
Technical Proficiency: Competence using case management software and related tools</li><li>
Bilingual: Fluent Spanish is REQUIRED</li></ul>
Skills That Set You Apart<ul><li>
Genuine Empathy &amp; Compassion</li><li>
Needs Assessment &amp; Care Planning</li><li>
Service Coordination &amp; Navigation</li><li>
Client Advocacy</li><li>
Motivational Interviewing</li><li>
Problem-Solving &amp; Decision-Making</li><li>
Teamwork &amp; Collaboration</li></ul>
Why You&rsquo;ll Love Working with Us<ul><li>
Meaningful Impact: Every action you take&mdash;from scheduling a specialist appointment to arranging housing support&mdash;has the power to transform someone&rsquo;s life.</li><li>
Team Support: You&rsquo;ll join a diverse, dedicated team that values collaboration, mentorship, and continuous learning.</li><li>
Growth and Development: We encourage professional advancement through training, networking, and real-time feedback that fosters your growth as a care provider.</li></ul>
Comprehensive Benefits Package<ul><li>
401(k)</li><li>
Dental Insurance</li><li>
Health Insurance (90% of Employee-Only benefits covered by the company)</li><li>
Vision Insurance</li><li>
Short-term and Long-term Disability (Employer Paid), AD&amp;D, Employee Assistance Program (EAP)</li><li>
FSA | Dependent Care Account (DCA)</li><li>
Paid Time Off (PTO)</li><li>
12 Paid Holidays (including your birthday and one floating holiday after 1 year)</li><li>
Paid Sick Time</li></ul>
Schedule<ul><li>
8-Hour Shift</li><li>
Monday to Friday, 8:30am - 5:00pm</li></ul>
Join Us in Making a Difference
At Pacific Health Group, we believe in diversity and inclusion and are committed to equal opportunities for all. We strive to build a team that reflects the communities we serve. If you&rsquo;re ready to arrange every detail of care, walk alongside members through their journey, and truly transform lives, apply today and become part of our mission to provide caring, comprehensive Enhanced Care Management for those who need it most.
Job Type: Full-time
Pay: $27.00 - $30.00 per hour
Benefits:
<ul><li>401(k)</li><li>
401(k) matching</li><li>
Dental insurance</li><li>
Employee assistance program</li><li>
Employee discount</li><li>
Flexible spending account</li><li>
Health insurance</li><li>
Life insurance</li><li>
Paid time off</li><li>
Referral program</li><li>
Vision insurance</li></ul>
Schedule:
<ul><li>8 hour shift</li></ul>
Work Location: Remote</div>

Community Support Lead Care Manager

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