community services manager

Dubai Holding

<div>
 
 
 
 About Dubai Holding Community Management:
 
 
 
 
 Dubai Holding Community Management (DHCM) is a premium community management services provider under the umbrella of Dubai Holding. Established in 2021, DHCM has quickly become a leader in the industry, offering exceptional services to maintain and enhance residential communities and districts across Dubai.
 
 
 At DHCM, we believe in creating sustainable and vibrant communities that offer a sense of belonging to residents. Our team of experts provides various services, including community and district management, technical management, and financial management.
 
 
 Our community and district management services ensure that each community is well-maintained, secure, and operates efficiently. We manage common areas, enforce community rules and regulations, coordinate with local authorities, and respond to residents' concerns promptly and effectively.
 
 
 We proudly manage a portfolio of prestigious communities, including Bluewaters, City Walk, Port de La Mer, Bvlgari Residences, Jumeirah Beach Residence (JBR), and Business Bay Executive Towers, among others. Additionally, we manage iconic districts, including Business Bay, Dubai Land Residences, Jaddaf Waterfront, Dubai Media City, Dubai Internet City, Dubai Studio City, Dubai Harbour, and more.
 
 
 
 
 
 
 
 
 
 
 About the Role:
 
 
 
 
 To facilitate liaison and communication between DHCM and the owners/tenants of assigned communities, ensuring the timely collection of service charges, monitoring community conditions, and addressing identified issues to deliver quality customer service, maintain decent living standards, and achieve customer satisfaction within DHCM communities.
 
 
 
 
 
 
 
 
 
 
 The main duties and responsibilities of this role:
 
 
 
 
 
 1- Community Relations &amp; Customer Service:
 
 
 <ul>
 <li>
 Attend meetings to represent owners and tenants concerns, ensuring that all inquiries and complaints are communicated and addressed promptly.
 </li>
 <li>
 Respond to all inquiries and complaints from owners/tenants in a timely manner, ensuring adequate customer service.
 </li>
 <li>
 Investigate customer complaints to identify issues, follow up on relevant actions, and ensure customer satisfaction with the outcome.
 </li>
 <li>
 Escalate unresolved issues efficiently through appropriate processes.
 </li>
 <li>
 Educate owners and tenants about DHCM&rsquo;s community rules and regulations to ensure full compliance.
 </li>
 <li>
 Assist the Community Manager in liaising with local authorities and communities to resolve day-to-day community issues, including Owners Committee (OC) management in line with RERA requirements and handling of violation management processes.
 </li>
 </ul>
 
 
 
 
 
 2- Financial Management &amp; Service Charge Collection:
 
 
 <ul>
 <li>
 Execute the timely collection of service charges for assigned communities to ensure sufficient funds for sustained services.
 </li>
 <li>
 Inform owners/tenants of any changes or issues related to service charges to avoid disruption to community services.
 </li>
 <li>
 Participate in community budgeting with the Community Manager by coordinating with all stakeholders and service providers to provide accurate and relevant information, and by preparing and submitting all supporting documents required by RERA.
 </li>
 </ul>
 
 
 
 
 
 3- Community Operations &amp; Quality Monitoring:
 
 
 <ul>
 <li>
 Perform regular site inspections of assigned communities to observe the condition of assets and service quality (soft services, pest control, external cleaning, waste management, landscaping, and security).
 </li>
 <li>
 Monitor third-party service providers to ensure services maintain the community in line with Service Level Agreements (SLAs).
 </li>
 <li>
 Provide feedback and coordinate with relevant internal departments and/or third-party service providers to address identified issues with community infrastructure or soft services promptly.
 </li>
 </ul>
 
 
 
 
 
 4- Documentation &amp; Compliance:
 
 
 <ul>
 <li>
 Issue No Objection Letters (NOLs) for assigned communities to ensure all activities are conducted safely, securely, and in compliance with community rules.
 </li>
 <li>
 Update the database of owners to ensure accurate contact details for service charge collection and ongoing communication.
 </li>
 <li>
 Ensure all customer complaints are logged in the system to record and monitor progress in a timely and quality manner.
 </li>
 <li>
 Follow all relevant departmental policies, processes, standard operating procedures (SOPs), and instructions for controlled and consistent work execution.
 </li>
 </ul>
 
 
 
 
 
 5- Reporting &amp; Continuous Improvement:
 
 
 <ul>
 <li>
 Prepare Facility and Community Management departmental statements and reports accurately and timely to meet DHCM&rsquo;s requirements, policies, and standards.
 </li>
 <li>
 Identify opportunities for continuous improvement in systems, processes, and practices, considering international leading practices, cost reduction, and productivity improvement.
 </li>
 <li>
 Maintain regular and up-to-date incident and progress reports.
 </li>
 <li>
 Adhere to company policy and procedure, maintaining professionalism and confidentiality of all information.
 </li>
 <li>
 Decision-making authority rests with the line manager, department head, and business unit head as per DHCM&rsquo;s Delegation of Authority (DOA).
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 About you:
 
 
 
 
 The ideal candidate will have the below qualifications and experience:
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business administration or a similar field.
 </li>
 <li>
 Master's degree preferred.
 </li>
 <li>
 Minimum of 4- 5 years of experience in a similar field (community management, property management, customer service).
 </li>
 <li>
 Project Management skills.
 </li>
 <li>
 Data Management &amp; Reporting
 </li>
 <li>
 Understanding of Service Level Agreements (SLAs)
 </li>
 <li>
 Basic Financial Understanding
 </li>
 <li>
 Effective interpersonal and communication skills.
 </li>
 <li>
 Problem-Solving and Decision-Making
 </li>
 <li>
 Time management, priority setting, and organizational skills.
 </li>
 <li>
 Flexibility and adaptability.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 About Benefits:
 
 
 
 
 At Dubai Holding, we're committed to nurturing the success and well-being of our colleagues. Join our dynamic and diverse team, and enjoy a comprehensive benefits package that includes competitive compensation, career development opportunities, and a collaborative work environment. We strongly believe in creating an empowered Internal workforce that will help us build a connected city for tomorrow. We are committed to attracting the brightest minds and nurturing the most pioneering candidates who desire to make a great impact on the future of Dubai.
 
</div>

Senior Supervisor - Community Management

Share This Space

Company DescriptionThe Co-Spaces build spaces where people work, meet, and connect. As Dubai's first coworking space and business incubator approved by the Dubai SME, The Co-Spaces offers flexible workspaces, company formation services, and educational and mentorship programs. Located in the courtyards of Souk Al Bahar near Downtown Dubai and Dubai Mall, it is home to hundreds of startups, freelancers, and small businesses. In partnership with the RTA, The Co-Spaces has introduced WO&mdash;RK, an innovative workspace within BurJuman Metro station. Flexible membership options include hourly, daily, monthly, and long-term memberships, as well as private offices, desk spaces, meeting rooms, and lounges.Role DescriptionThis is a full-time on-site role for a Community Manager based in Dubai. The Community Manager will be responsible for managing the daily operations of the coworking space, engaging with members, organizing events, and providing exceptional customer service. Additional tasks include handling membership inquiries, coordinating space bookings, managing social media presence, and enhancing community engagement. The Community Manager will also collaborate with the team to promote a positive and productive work environment.Qualifications<ul><li>Excellent customer service and interpersonal skills</li><li>Experience in community management and event organization</li><li>Proficiency in handling membership inquiries and space coordination</li><li>Strong social media management and digital marketing skills</li><li>Effective communication skills, both written and verbal</li><li>The ability to manage and motivate your team, as well as work with other departments, is essential</li><li>Monthly reporting and analysing trends is required</li><li>Experience in coworking spaces or similar environments is a plus</li><li>Sales experience is required</li><li>Hospitality or Office management experience with over 100 people/ guests/ members is preferred</li></ul>Job Types: Full-time, PermanentPay: AED8,000.00 - AED10,000.00 per month

Community Manager

Royal American Management, Inc.

<div>At Royal American Companies, we offer more than just jobs; we provide fulfilling careers. If you're ready to join our dynamic team that values your growth and contributions, apply now and take the first step towards an exciting future with us.
Job Summary:
Under the direct supervision of the Regional Manager and/or Area Manager, the Community Manager is responsible for full oversight of their assigned property and providing leadership and direction to associates at assigned property. They mentor and ensure all associates support the corporate mission and understand their role in achieving these established goals. The Community Manager supports and coaches associates to enhance individual performance and provide excellent customer service to residents.
Incumbent is expected to have excellent attendance and communication skills, possess the ability to build lasting business relationships, and exhibit professionalism.
Essential Job Duties and Responsibilities:
This job description does not list all duties that will be required of this position. You will be required to perform other duties, as requested by your supervisor.
<ul><li>Full oversight of assigned property</li><li>
Supervise and provide training to community associates</li><li>
Evaluate associates performance, including the completion of annual performance reviews</li><li>
Counsel underperforming associates and provide constructive feedback to improve performance</li><li>
Create positive, welcoming, supportive environment for residents, visitors, and community associates
</li><li>Attract, screen, and select prospective residents in accordance with federal, state, governing program laws and regulations utilizing the set Resident Selection Criteria</li><li>
Maintain knowledge and awareness of market conditions affecting leasing and operations</li><li>
Develop and execute effective marketing and advertising campaigns for apartment leasing
</li><li>Assist with development and implementation of resident services programming</li><li>
Maintain sound rent collection procedures, including following up with delinquent accounts</li><li>
Deliver rent deposits to bank and submit relevant documentation</li><li>
Oversee security deposit administration including inspecting units to determine residents balance or refund, prepare disposition letters, and process security deposit returns</li><li>
Maintain familiarity with all procedures and requirements for accounts payable</li><li>
Participate in the preparation of the annual operating budget, and work with the Regional Manager to maintain budgetary guidelines</li><li>
Monitor landlord-tenant relations and mediate disputes when necessary</li><li>
Utilize maintenance software program to enter in and track service request, and regularly review maintenance reports</li><li>
Conduct walk-through and follow up for vendors work on site</li><li>
Inspect apartments for move in condition and turn over status</li><li>
Inspect property grounds, office, community room(s) and all other amenities to ensure they are clean and maintained</li><li>
Ensure all contractors/vendors have approval from Vendor Compliance prior to performing any work on the property, once approved monitor the activities being performed</li></ul>
Knowledge, Skills and Abilities (KSAs):<ul><li>
Ability to perform all functions of an Assistant Community Manager</li><li>
Strong leadership skills, communication skills, and decision-making abilities. Must be able to motivate portfolio and team members to accomplish company goals and expectations
</li><li>Requires the ability to perform and handle interruptions in a rapidly changing, multi-tasking environment in an appropriate manner
</li><li>Work requires high attention and mental demands including the ability to prioritize and process information with accuracy and clarity</li><li>
Sound understanding of progressive multi-family management and operations as it relates to management of assets, personnel management, office operations, budgeting and planning</li><li>
Must be able to provide excellent customer service and effectively and professionally communicate in e-mail, by phone, or in person during the course of the workday</li><li>
High degree of creativity, coupled with sound business judgment</li><li>
An aggressive self-starter, yet diplomatic to effectuate positive relations with subordinates and peers. Performance oriented and highly motivated to produce results.</li><li>
Computer literacy</li><li>
Excellent written and oral communication skills</li><li>
Work flexible schedule, including evenings and weekends</li><li>
Demonstrate strong written and oral communication skills</li></ul>
Education and Experience:<ul><li>
High School Diploma or Equivalent</li><li>
Property/ Community Manager state level license where required</li><li>
Minimum three (3) years property management experience preferred</li><li>
Proficiency in One Site preferred</li><li>
Computer literacy</li><li>
Experience in affordable housing, Tax Credit, HUD and/or Rural Development preferred</li><li>
The following designations are preferred: ARM (Accredited Residential Manager), CAM (Certified Apartment Manager)</li></ul>
Physical Demands:<ul><li>
Travel independently for the purpose of conducting property business. Must have a government issued state ID, or valid driver&rsquo;s license if required by Management based on location/property or business needs</li><li>
Must be able to access all areas of the propertys grounds and structures, including multilevel structures, with or without the aid of an elevator</li><li>
Able to work with at a computer for a minimum of 7 hours daily either standing or sitting</li><li>
Effectively communicate with applicants, residents, vendors and supervisors in e-mail, by phone, or in person regarding day to day operations of the property</li></ul></div>

COMMUNITY MANAGER - Hunters Run

professional choice real estate

Job Vacancy: COMMUNITY MANAGERWe are seeking a dedicated and experienced COMMUNITY MANAGER to join our team. The ideal candidate will play a key role in ensuring the smooth operation and management of owners&rsquo; associations, acting as the primary liaison between members and management, and overseeing all administrative, financial, and operational matters.Key Responsibilities:Serve as the main point of contact for owners&rsquo; association members, addressing inquiries, concerns, and service requests in a timely and professional manner.Prepare, manage, and monitor annual budgets and financial reports, ensuring transparency, accuracy, and financial stability.Develop and maintain strong working relationships with key stakeholders and service providers to ensure the delivery of high-quality services.Coordinate and supervise all maintenance and repair activities within the association, ensuring compliance with quality standards and project timelines.Organize and attend regular owners&rsquo; association meetings, including the preparation and distribution of meeting agendas, minutes, and relevant documentation.Oversee the collection of service charges, dues, and other financial obligations from members, ensuring timely invoicing and payment processing.Qualifications and Requirements:Minimum of 2 years of experience in the Owners Association or related property management field.Engineering background preferred.Strong interpersonal, communication, and negotiation skills to effectively liaise with owners, vendors, and internal teams.Organizational and multitasking abilities with a proactive approach to problem-solving.Job Type: Full-time

Brookside Properties, Inc

<div>Community Manager &ndash; The Taylor at 502 | Louisville, KY 
Lead with Excellence. Grow with Us.
Are you an experienced Community Manager looking to lead a high-performing team at a premier property? Brookside is seeking a results-driven, energetic leader to oversee operations at The Taylor at 502&mdash;a luxury apartment community offering upscale living in Louisville&rsquo;s most connected location.
About the Property: 
The Taylor at 502 features modern one- and two-bedroom apartments with stainless steel appliances, hardwood-style flooring, fireplaces, and in-home laundry hookups. Residents enjoy resort-style amenities including a pool, pickleball court, 24-hour fitness center, car care center, and more&mdash;all just minutes from I-64, Hikes Point, and St. Matthews.
What We Offer:
<ul><li>Competitive Salary + Quarterly Bonus Potential</li>
<li>Annual Merit Raises</li>
<li>Generous PTO (120 hrs/year, increasing to 160 hrs/year after 5 years)</li>
<li>Paid Holidays</li>
<li>Comprehensive Medical, Dental, and Vision Insurance</li>
<li>Company-Paid Life Insurance</li>
<li>401(k) with Company Match</li>
</ul>
What We&rsquo;re Looking For:
<ul><li>3+ years of multi-family property management experience</li>
<li>Strong leadership and team-building skills</li>
<li>Excellent communication and organizational abilities</li>
<li>Proficiency in Microsoft Office; Entrata experience preferred</li>
<li>Bilingual candidates encouraged to apply</li>
</ul>
Your Responsibilities:
<ul><li>Lead leasing, marketing, and resident relations efforts</li>
<li>Manage daily operations, property inspections, and budget adherence</li>
<li>Support and guide leasing and maintenance staff</li>
<li>Drive occupancy and resident satisfaction</li>
</ul>
Ready to Make an Impact? 
Join a company that invests in your success. Apply today and lead the way at The Taylor at 502!</div>

International Workplace Group

<div>Community Sales Manager 

At Regus, we&rsquo;ve built the world&rsquo;s largest workspace network so that our customers can work better, faster, happier. Join the team in one of our business centres. Promote our products and services to new and existing customers. Bring more freedom to more people and businesses. And you&rsquo;ll be able to work better, faster and happier too. 


The opportunity

As a Community Sales Manager, you&rsquo;ll be responsible for the smooth running of your Regus centre while finding ways to increase sales and revenue, helping more and more people enjoy the benefits of flexible working. You&rsquo;ll motivate your team to create a great working environment to ensure customer satisfaction and retention. 


A typical day at Regus

You start the day with an informal team talk over coffee, to plan the day and make sure everyone&rsquo;s prepared.

With one eye always on reception, you see members turning up and also the first meeting rooms guests arriving. You welcome them and take them to their meeting room, show them the facilities and help them set up their WiFi connections and AV system for their presentation.

Later you have a meeting to learn more about a new member and get to understand his business needs. You think about the other businesses in the centre and how you might be able to introduce him to a couple that may be of interest at the networking event later in the week.

A large company is taking a whole floor of the centre and is moving in next week. You run through the move in detail with the reception team, ensuring the welcome kit is prepared, and all badges and keys are ready for handing over.

At lunchtime a couple walk in enquiring about coworking membership. Your colleague from sales is on their lunch break so you offer them a coffee and give them a tour of the centre, explaining all the benefits of Regus membership.

Later in the afternoon you host a monthly operations meeting for Community Sales Managers from your local cluster of centres, along with the regional Operations Manager. After the meeting you do a final walk around the building, speaking with members, asking how their day went as they start to wind down and head for home. 


About you

We&rsquo;re looking for someone who has the experience and aptitude to manage a smooth running operation. You&rsquo;ll need to be an accomplished multitasker, able to pre-empt issues before they become problems, and keep a team motivated and focused on service excellence. You also need to be:
<ul>
<li>A good communicator, used to dealing with customers &ndash; ideally in the hospitality or events industry</li>
<li>Confident, approachable and able to build strong relationships with customers</li>
<li>A great manager, who leads by example and knows how to motivate and inspire a team</li>
<li>Happy taking ownership of problems and finding ways to solve them</li>
<li>Positive, enthusiastic and able to adapt to fast-changing situations</li>
<li>Confident using MS Office and other basic IT packages</li>
</ul>
In addition, you will:
<ul>
<li>Manage the day to day running of the centre, focusing on exceptional customer service</li>
<li>Inspire your team of associates, developing their skills to get the best from each team member</li>
<li>Promote your centre to new customers and show them how flexible workspace could enhance their business</li>
<li>Generate leads by delivering engaging networking events within your community</li>
</ul>
What we offer

On top of a competitive salary package you&rsquo;ll enjoy:
<ul>
<li>A bright and inspiring work environment</li>
<li>Training and development opportunities</li></ul></div>

Community Sales Manager

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