community support associate

Center for Justice Innovation

<div>THE ORGANIZATION
The Center for Justice Innovation is a nonprofit organization dedicated to advancing community safety and racial justice. Since 1996, we&rsquo;ve worked alongside communities, courts, and those most directly affected by the justice system to build stronger, healthier, and more equitable neighborhoods. With a team of over 900 staff and an annual budget of $130 million, the Center carries out its mission through three core strategies:<ul><li>
Operating Programs that pilot new ideas and address local challenges;</li><li>
Conducting original research to evaluate what works&mdash;and what doesn&rsquo;t; and</li><li>
Providing expert assistance and policy guidance to reformers across the country and beyond.</li></ul>
Backed by decades of on-the-ground experience and nationally recognized expertise, we bring innovative, practical, and lasting solutions to justice systems nationwide. 
Learn more about our work at www.innovatingjustice.org. 
 
THE OPPORTUNITY 
The Center for Justice Innovation is seeking an Associate for its Community Justice Connect Storefront site in Crown Heights. Community Justice Connect, operated by the Center for Justice Innovation, is a network of storefront centers that train community volunteers to provide free legal information, assistance, and referrals to people with civil legal problems. The program seeks to solve issues in areas like housing, public benefits, employment, family law, and immigration before they become emergencies that must be litigated in court. Currently, Community Justice Connect operates in Brooklyn, Bronx and Queens. 
 
Reporting to the Site Manager, the Associate will help to oversee the volunteer recruitment, site administration, and outreach to community partners to build a strong network for reaching clients and providing services. The Associate must also help to create a warm and welcoming environment for volunteers and visitors to the site.
Responsibilities include but are not limited to:<ul><li>
Help recruit volunteers to participate in the Community Justice Connect program at least every six months, and on as as-needed basis;</li><li>
Organize volunteer schedules and staffing;</li><li>
Provide assistance to the Managers as they supervise volunteers, offer information, and assist clients, including some evening and weekend hours;</li><li>
Participate in Housing Justice Initiatives and Working Group meetings and activities;</li><li>
Conduct outreach on an ongoing basis for new volunteers and clients;</li><li>
Attend local community board meetings and events held by local elected officials;</li><li>
Screen cases that are referred to attorneys for legal advice;</li><li>
Coordinate with Community Justice Connect team on organizing community clinics and workshops, and establishing policy and procedures for legal referrals;</li><li>
Support ongoing volunteer training and appreciation events;</li><li>
Provide for data collection, recording and reporting;</li><li>
Provide support to all Community Justice Connect offices as needed, including filling in and working from other sites as needed;</li><li>
Support Community Justice Connect staff and volunteers in other sites as needed;</li><li>
Support Community Justice Connect offices, including, but not limited to, maintaining vendor payments, office supplies, extermination services, office cleaning services, etc;</li><li>
Support day-to-day operations of programs, including scheduling, relationships with community partners, project implementation, and outreach (including attending community board meetings);</li><li>
Manage Social Media page for each location;</li><li>
Attend community meetings, stakeholder groups, and community events; and</li><li>
Other relevant duties, as assigned.</li></ul>
Qualifications: The selected candidate will have:<ul><li>
A high school degree or equivalent, and preferably 1-2 years of related experience working in at risk communities required;</li><li>
Knowledge of community base work;</li><li>
Experience in non profit world is a plus;</li><li>
Bilingual (English-Spanish) preferred;</li><li>
Excellent written and verbal skills are a must;</li><li>
Candidate must be a skilled communicator, highly organized and detail-oriented, and able to work in a multi-disciplinary setting and maintain strong relationships with multiple stakeholders and organizations onsite, in the community and nationally;</li><li>
Ability to work with people from diverse backgrounds in a culturally-responsive manner;</li><li>
Strong commitment to social justice and anti-oppressive practice.</li></ul>
Position Type: Par-time working 21 hours per week, some nights and weekends are required. 
 
Position Locations: Crown Heights (Brooklyn). 
 
Compensation: The compensation range for this position is $28.57 - $31.86 per hour, annually equivalent to $52,000 - $58,000 based on a 35-hour work week and is commensurate with experience. 
 
Benefits: The Center for Justice Innovation offers an excellent benefits package including comprehensive healthcare with a national network, free basic dental coverage, vision insurance, short-term and long-term disability, life insurance, and flexible spending accounts including commuter FSA. We prioritize mental health care for our staff and offer services like Talkspace and Ginger through our healthcare plans. We offer a 403(b) retirement plan with a two-to-one employer contribution up to 5%.
The Center for Justice Innovation is an equal opportunity employer committed to fostering an inclusive and diverse workplace. We do not discriminate based on race, color, religion, gender identity, gender expression, pregnancy, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, or any other category protected by law. We strongly encourage and welcome applications from women, people of color, members of the LGBTQ+ community, and individuals with prior contact with the criminal justice system. Our goal is to create a supportive and respectful environment where everyone, regardless of background or identity, feels valued and included.
At this time, the Center is unable to sponsor or take over sponsorship of an employment visa. All applicants must be legally authorized to work in the United States at the time of application and throughout the duration of employment.
Candidates are expected to provide accurate and truthful information throughout the hiring process. Any misrepresentation, falsification, or omission of material facts may result in disqualification from consideration, withdrawal of an offer, or termination of employment, regardless of when discovered.
In compliance with federal law, all hires must verify their identity and eligibility to work in the United States and complete the required employment verification form upon hire. Please refer to the job posting for relevant contact information. If contact details are not provided, we kindly ask that you refrain from inquiries via phone or email, as only shortlisted candidates will be contacted.
SxJ9bNwtmo</div>

Associate, Community Justice Connect

Preferred Family Healthcare, Inc.

<div>Job Description:
Job Title: Community Support Specialist
Department: Recovery Services
Location: Jefferson City, MO
Shift type: Full-time
Job Summary:
As a Community Support Specialist, you will work with adults in various capacities, providing mentorship, guidance, and hope to help them overcome challenges and achieve their goals. You'll have the chance to work in different settings, including clients' homes, clinics, and other community locations, ensuring that each individual receives personalized support tailored to their unique needs.
Position Perks &amp; Benefits:
Paid time off: full-time employees receive an attractive time off package to balance your work and personal life
Employee benefits package: full-time employees receive health, dental, vision, retirement, life, &amp; more
Top-notch training: initial, ongoing, comprehensive, and supportive
Career mobility: advancement opportunities/promoting from within
Welcoming, warm, supportive: a work culture &amp; environment that promotes your well-being, values you as human being, and encourages your health and happiness.
Key Responsibilities:<ul><li>
Deliver Life-Changing Mental Health Services: Provide top-notch care to clients out in the community.</li><li>
Empower Clients through Behavioral Interventions: Utilize effective techniques like motivational interviewing, operant conditioning, and cognitive processing to help clients achieve their treatment goals and improve their overall well-being.</li><li>
Foster Recovery and Resilience: Take a supportive educational approach to promote improved functioning and meet the unique needs of each client. Engage in activities that align with treatment goals and foster long-term success.</li><li>
Manage a Rewarding Caseload: Establish and maintain a manageable caseload, collaborating with supervisory staff to ensure a fulfilling workload that allows you to make a meaningful impact in clients' lives.</li><li>
Collaborate in Client Care: Participate in staffing sessions to identify client needs, set treatment goals, and develop individualized plans for success. Contribute your expertise to ensure the best possible outcomes.</li><li>
Respond to Emergencies with Confidence: Use sound judgment and discretion to provide timely assistance during mental health crises, offering rapid aid within your scope of training.</li><li>
Ensure Continuity of Care: Provide comprehensive follow-up services to clients, including follow-up for missed appointments, outreach, and engagement as needed. Meticulously document all interactions, including attempted or unsuccessful attempts.</li><li>
Grow and Learn with Burrell: Actively participate in staff development activities, such as meetings, training sessions, and workshops, to enhance your skillset and stay current with industry trends.</li></ul>
Education and/or experience qualifications:<ul><li>
Bachelor's degree in one of the following fields of study: 
Psychology, Social Work, Sociology, Education, Criminal Justice, Family Studies, Counseling, Recreational Therapy, Human Services, Human Development, Child Development, Gerontology, Behavioral Science, Rehabilitation Counseling 
 
OR...</li><li>
Associate of Applied Science in Behavioral Health Support degree from an approved institution 
 
OR....</li><li>
Work experience in a related human services field may substitute for educational requirements. *Related fields may include direct support such as case management, residential support, developmentally disabled support, vocational rehabilitation, and more. Four years of qualifying experience minimum or a combination of education and experience equaling four years required. 
 
OR....</li></ul><ul><li>
Qualified Addictions Professional (QAP) 
CADC, CRADC, CRAADC, CCJP, RADC-P, RADC, CCDP, CCDP-D</li></ul>
Position Perks &amp; Benefits:
Paid time off: full-time employees receive an attractive time off package to balance your work and personal life
Employee benefits package: full-time employees receive health, dental, vision, retirement, life, &amp; more
Top-notch training: initial, ongoing, comprehensive, and supportive
Career mobility: advancement opportunities/promoting from within
Welcoming, warm, supportive: a work culture &amp; environment that promotes your well-being, values you as human being, and encourages your health and happiness
Brightli is on a Mission:
A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.
As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.
We are an Equal Employment Opportunity Employer.
Preferred Family Health Care is a Smoke and Tobacco Free Workplace.</div>

Community Support Specialist

The New York Public Library

<div>
 
 
 Department:
 
 Branch Services &amp; Programs
 
 
 
 Location:
 
 Various Locations
 
 
 
 Compensation:
 
 $25.00 / hour
 
 
 
 
 Description
 
 
 
 
 Overview
 
 
 The New York Public Library (NYPL) is seeking an enthusiastic candidate to fill the role of Neighborhood Tech Helper (Outreach Associate) to support the expansion of services as part of our HPD partnership for Neighborhood Tech Help (NTH).
 
 
 Community-based Neighborhood Tech Helpers provide individualized assistance to local community members who need coaching in introductory digital skills and/or access to affordable home internet service and internet-capable devices in order to become effective home internet users. The candidate must have excellent communication, digital, outreach and organizational skills and have a high level of comfort engaging with individuals and groups of all abilities and from a wide range of backgrounds across the city (including Manhattan, the Bronx, and Staten Island).
 
 
 This position reports to the Neighborhood Tech Help Program Coordinator in the Community Outreach and Engagement Department and is an integral part of NYPL&rsquo;s commitment to ensure underserved communities are connected with the Library and have awareness of relevant programs and services.
 
 
 
 
 This is a grant-funded temporary position through June 30, 2026.
 
 
 
 
 
 Responsibilities
 
 <ul>
 <li>
 Bring the NTH program to target communities and build community relationships through targeted outreach and one-on-one interactions at a range of outreach events hosted by community partner organizations and in public settings (both indoors and outdoors) such as public housing, city shelters, parks, shopping malls, and recreation centers.
 </li>
 <li>
 Teach community members about The New York Public Library&rsquo;s programs and services, including how to get a library card.
 </li>
 <li>
 Be proactive, informed and helpful when interacting with patrons seeking assistance.
 </li>
 <li>
 Assess patrons&rsquo; access to technology, current digital skill level, connectivity needs, and internet use priorities. If necessary,
 <ul>
 <li>
 Support patrons in troubleshooting for basic digital literacy needs and software/hardware functionality.
 </li>
 <li>
 Advise patrons about free or affordable home internet service options for which they may qualify, assist patrons to apply for services they choose, and support their efforts to secure service.
 </li>
 <li>
 Advise patrons about sources of affordable computers or other internet connected devices for which they may qualify, and support their efforts to acquire appropriate devices and where they can get help for repair.
 </li>
 <li>
 Refer patrons to relevant services or organizations who can support tech needs beyond the scope of NTH.
 </li>
 <li>
 Teach digital safety precautions
 </li>
 </ul>
 </li>
 <li>
 Participate in all required onboarding and skills development opportunities, as determined by the NTH Program Coordinator.
 </li>
 <li>
 Track program data, keep accurate and timely records, and report outcomes as required.
 </li>
 <li>
 Assist with maintaining the NTH Playbook and information for referrals to community programs and services.
 </li>
 <li>
 Provide excellent customer service and support to individuals in diverse communities.
 </li>
 <li>
 Plan, set-up equipment, and attend scheduled outreach events.
 </li>
 <li>
 Perform related duties and work on special projects as required.
 
 
 </li>
 </ul>
 
 Required Education, Experience &amp; Skills
 
 
 
 
 Required Education and Certifications
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree or 1-2 years relevant work experience
 </li>
 </ul>
 
 Required Experience
 
 <ul>
 <li>
 Demonstrated experience in providing excellent customer service to diverse patrons.
 </li>
 <li>
 Excellent digital and computer skills.
 </li>
 </ul>
 
 Required Skills
 
 <ul>
 <li>
 
 
 Bilingual or conversational in Spanish required
 
 
 </li>
 <li>
 Ability to demonstrate basic knowledge of current technology platforms and devices, and willingness to learn. Ability to assist others to learn basic digital skills: i.e. related to internet services, computer and device characteristics, and common online services and applications.
 </li>
 <li>
 Excellent customer service skills. Strong organizational and time management skills with high attention to detail and ability to work on multiple projects simultaneously.
 </li>
 <li>
 Knowledge of community outreach and engagement in diverse communities and a commitment to DEIA.
 </li>
 <li>
 Ability to demonstrate excellent interpersonal skills, cultural competency and sensitivity working with diverse customers, coworkers, and community. Ability to establish trust with patrons of varied educational and cultural backgrounds. Interest in empowering older adults, people with disabilities, immigrants, and other vulnerable populations with digital skills and confidence.
 </li>
 <li>
 Adaptable to changing work environments and ability to creatively solve problems and negotiate and handle stressful situations in a positive manner.
 </li>
 <li>
 Excellent communication skills both online and in-person &mdash;written and verbal&mdash;for varied audiences, including public speaking, managing group discussion, classroom management, and listening skills.
 </li>
 </ul>
 
 Managerial/Supervisory Responsibilities:
 
 <ul>
 <li>
 N/A
 
 
 </li>
 </ul>
 
 More...
 
 
 
 
 NYPL Core Values:
 
 
 
 All team members are expected and encouraged to embody the NYPL Core Values:
 
 <ul>
 <li>
 Be
 
 Helpful
 
 to patrons and colleagues
 </li>
 <li>
 Be
 
 Resourceful
 
 in solving problems
 </li>
 <li>
 Be
 
 Curious
 
 in all aspects of your work
 </li>
 <li>
 Be
 
 Welcoming
 
 and
 
 Inclusive
 
 </li>
 </ul>
 
 Work Environment
 
 <ul>
 <li>
 Office setting
 </li>
 <li>
 Public library setting
 </li>
 <li>
 Other workshop and public speaking environments
 </li>
 </ul>
 
 Physical Duties
 
 <ul>
 <li>
 May involve some light physical labor such as the moving and lifting of supply boxes or program supplies
 </li>
 <li>
 Requires travel within NYC
 </li>
 </ul>
 
 Pre-placement Physical Required?
 
 <ul>
 <li>
 No
 </li>
 </ul>
 
 Schedule
 
 <ul>
 <li>
 15 hours per week
 </li>
 <li>
 Must have flexible availability, including evenings and weekends as needed
 </li>
 <li>
 Must be willing to travel to various locations as needed
 </li>
 </ul>
 
 This job description represents the types and levels of responsibilities that will be required of the position and shall not be construed as a declaration of all of the specific duties and responsibilities for the role. Job duties may change if Library priorities change. Employees may be directed to perform job-related tasks other than those specifically presented in this description as needed.
 
 
 
 
 
 The New York Public Library
 
 
 
 
 
 
 Salary Statement
 
 
 
 At the Library, we believe that pay transparency and pay equity are important to ensuring we source the best candidates and keep the best employees. When making a determination as to the appropriate salary for a candidate, we consider a variety of factors such, including, but not limited to, the position requirements, the skills, prior experience, and educational background required or preferred for the job, the scope and impact of the role within the organization, internal peer equity, and the candidate's specific training, experience, education level, and skills. No single factor is conclusive; the Library reserves the right to consider any and all relevant factors and make a decision consistent with its policies.
</div>

Neighborhood Tech Helpers Outreach Associate - Part Time

Burrell Behavioral Health

<div>Job Description:
Job Title: Community Support Specialist
Department: Adult Community Services
Location: Sedalia, MO
Shift type: Full-time
Job Summary:
As a Community Support Specialist, you will work with adults in various capacities, providing mentorship, guidance, and hope to help them overcome challenges and achieve their goals. You'll have the chance to work in different settings, including clients' homes, clinics, and other community locations, ensuring that each individual receives personalized support tailored to their unique needs.
Position Perks &amp; Benefits:
Paid time off: full-time employees receive an attractive time off package to balance your work and personal life
Employee benefits package: full-time employees receive health, dental, vision, retirement, life, &amp; more
Top-notch training: initial, ongoing, comprehensive, and supportive
Career mobility: advancement opportunities/promoting from within
Welcoming, warm, supportive: a work culture &amp; environment that promotes your well-being, values you as human being, and encourages your health and happiness.
Key Responsibilities:<ul><li>
Deliver Life-Changing Mental Health Services: Provide top-notch care to clients out in the community.</li><li>
Empower Clients through Behavioral Interventions: Utilize effective techniques like motivational interviewing, operant conditioning, and cognitive processing to help clients achieve their treatment goals and improve their overall well-being.</li><li>
Foster Recovery and Resilience: Take a supportive educational approach to promote improved functioning and meet the unique needs of each client. Engage in activities that align with treatment goals and foster long-term success.</li><li>
Manage a Rewarding Caseload: Establish and maintain a manageable caseload, collaborating with supervisory staff to ensure a fulfilling workload that allows you to make a meaningful impact in clients' lives.</li><li>
Collaborate in Client Care: Participate in staffing sessions to identify client needs, set treatment goals, and develop individualized plans for success. Contribute your expertise to ensure the best possible outcomes.</li><li>
Respond to Emergencies with Confidence: Use sound judgment and discretion to provide timely assistance during mental health crises, offering rapid aid within your scope of training.</li><li>
Ensure Continuity of Care: Provide comprehensive follow-up services to clients, including follow-up for missed appointments, outreach, and engagement as needed. Meticulously document all interactions, including attempted or unsuccessful attempts.</li><li>
Grow and Learn with Burrell: Actively participate in staff development activities, such as meetings, training sessions, and workshops, to enhance your skillset and stay current with industry trends.</li></ul>
Education and/or experience qualifications:<ul><li>
Bachelor's degree in one of the following fields of study: 
Psychology, Social Work, Sociology, Education, Criminal Justice, Family Studies, Counseling, Recreational Therapy, Human Services, Human Development, Child Development, Gerontology, Behavioral Science, Rehabilitation Counseling 
 
OR...</li><li>
Associate of Applied Science in Behavioral Health Support degree from an approved institution 
 
OR....</li><li>
Work experience in a related human services field may substitute for educational requirements. *Related fields may include direct support such as case management, residential support, developmentally disabled support, vocational rehabilitation, and more. Four years of qualifying experience minimum or a combination of education and experience equaling four years required. 
 
OR....</li></ul><ul><li>
Qualified Addictions Professional (QAP) 
CADC, CRADC, CRAADC, CCJP, RADC-P, RADC, CCDP, CCDP-D</li></ul>
Position Perks &amp; Benefits:
Paid time off: full-time employees receive an attractive time off package to balance your work and personal life
Employee benefits package: full-time employees receive health, dental, vision, retirement, life, &amp; more
Top-notch training: initial, ongoing, comprehensive, and supportive
Career mobility: advancement opportunities/promoting from within
Welcoming, warm, supportive: a work culture &amp; environment that promotes your well-being, values you as human being, and encourages your health and happiness.
Brightli is on a Mission:
A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.
As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.
We are an Equal Employment Opportunity Employer.
Burrell Behavioral Health is a Smoke and Tobacco Free Workplace.</div>

International Workplace Group plc

<div>
 
 At Regus, we&rsquo;ve built the world&rsquo;s largest workspace network so that our customers can work better, faster, happier. Join us in one of our Regus centre teams. Bring more freedom to more people and businesses. And you&rsquo;ll be able to work better, faster and happier too.
 
 
 
 
 
 
 The opportunity
 
 
 
 
 
 
 As a Community Associate, you&rsquo;ll work closely with new and existing customers, solving problems for them and making sure they have everything they need.
 
 
 
 
 
 
 A typical day at Regus
 
 
 
 You arrive 15 minutes before your centre opens to make sure everything is ready and check there&rsquo;s nothing the cleaners have missed.
 
 
 Customers start coming in thick and fast. One asks you for a changed WiFi code. Another wants to know if his important package has arrived. A woman needs directions to her meeting room&hellip; and can you help her set up the projector and take an order for drinks?
 
 
 The mail arrives. You sort through it while dealing with a whole host of other customer requests, remembering to email the customer from earlier to let him know his package is waiting for him in his mailbox. And that&rsquo;s lunch.
 
 
 Early afternoon, you sit down with the Community Manager to discuss the organisation of next week&rsquo;s networking event. You plan and write the invites to customers, then create, print and put up posters on the noticeboards around the centre.
 
 
 The day is coming to a close. Time to gently ask the large group in meeting room 3 to start wrapping up. You direct them to the nice restaurant you know around the corner, so they can grab a bite and continue their discussion. Once the last person has left the building and everything&rsquo;s nice and tidy, it&rsquo;s time to head home.
 
 
 
 
 
 
 About You
 
 
 
 
 
 
 We&rsquo;re looking for someone who knows how to manage multiple tasks while providing customers with the best possible service. You also need to be:
 
 <ul>
 <li>
 A good communicator, with the ability to build strong professional relationships and empathise with people&rsquo;s needs
 </li>
 <li>
 Happy taking ownership of problems and finding ways to solve them
 </li>
 <li>
 Positive, enthusiastic and able to adapt to fast-changing situations
 </li>
 <li>
 Confident using MS Office and other basic IT packages
 </li>
 </ul>
 
 
 
 
 
 What We Offer
 
 
 
 
 
 
 On top of a competitive salary package you&rsquo;ll enjoy:
 
 <ul>
 <li>
 A bright and inspiring work environment
 </li>
 <li>
 Training and development opportunities
 </li>
 </ul>
</div>

Community Associate

<div><h3 class="jobSectionHeader">Description</h3><div> 

Overview 
The New York Public Library (NYPL) is seeking an enthusiastic candidate to fill the role of Neighborhood Tech Helper (Outreach Associate) to support the expansion of services as part of our HPD partnership for Neighborhood Tech Help (NTH).</div><div></div><div> 
Community-based Neighborhood Tech Helpers provide individualized assistance to local community members who need coaching in introductory digital skills and/or access to affordable home internet service and internet-capable devices in order to become effective home internet users. The candidate must have excellent communication, digital, outreach and organizational skills and have a high level of comfort engaging with individuals and groups of all abilities and from a wide range of backgrounds across the city (including Manhattan, the Bronx, and Staten Island). 
</div><div>This position reports to the Neighborhood Tech Help Program Coordinator in the Community Outreach and Engagement Department and is an integral part of NYPL&rsquo;s commitment to ensure underserved communities are connected with the Library and have awareness of relevant programs and services.</div><div>
 
This is a grant-funded temporary position through June 30, 2026. 
 
Responsibilities
</div><ul><li>Bring the NTH program to target communities and build community relationships through targeted outreach and one-on-one interactions at a range of outreach events hosted by community partner organizations and in public settings (both indoors and outdoors) such as public housing, city shelters, parks, shopping malls, and recreation centers.</li>
<li>Teach community members about The New York Public Library&rsquo;s programs and services, including how to get a library card.</li>
<li>Be proactive, informed and helpful when interacting with patrons seeking assistance.</li>
<li>Assess patrons&rsquo; access to technology, current digital skill level, connectivity needs, and internet use priorities. If necessary,<ul>
<li>Support patrons in troubleshooting for basic digital literacy needs and software/hardware functionality.</li>
<li>Advise patrons about free or affordable home internet service options for which they may qualify, assist patrons to apply for services they choose, and support their efforts to secure service.</li>
<li>Advise patrons about sources of affordable computers or other internet connected devices for which they may qualify, and support their efforts to acquire appropriate devices and where they can get help for repair.</li>
<li>Refer patrons to relevant services or organizations who can support tech needs beyond the scope of NTH.</li>
<li>Teach digital safety precautions</li>
</ul></li><li>Participate in all required onboarding and skills development opportunities, as determined by the NTH Program Coordinator.</li>
<li>Track program data, keep accurate and timely records, and report outcomes as required.</li>
<li>Assist with maintaining the NTH Playbook and information for referrals to community programs and services.</li>
<li>Provide excellent customer service and support to individuals in diverse communities.</li>
<li>Plan, set-up equipment, and attend scheduled outreach events.</li>
<li>Perform related duties and work on special projects as required.</li></ul> 
<h3 class="jobSectionHeader">
Required Education, Experience &amp; Skills</h3><div> 
Required Education and Certifications</div><ul><li>
Bachelor&rsquo;s Degree or 1-2 years relevant work experience</li></ul><div>
Required Experience</div><ul>
<li>Demonstrated experience in providing excellent customer service to diverse patrons.</li>
<li>Excellent digital and computer skills.</li>
</ul><div>Required Skills</div><ul>
<li>Bilingual or conversational in Spanish required</li>
<li>Ability to demonstrate basic knowledge of current technology platforms and devices, and willingness to learn. Ability to assist others to learn basic digital skills: i.e. related to internet services, computer and device characteristics, and common online services and applications.</li>
<li>Excellent customer service skills. Strong organizational and time management skills with high attention to detail and ability to work on multiple projects simultaneously.</li>
<li>Knowledge of community outreach and engagement in diverse communities and a commitment to DEIA.</li>
<li>Ability to demonstrate excellent interpersonal skills, cultural competency and sensitivity working with diverse customers, coworkers, and community. Ability to establish trust with patrons of varied educational and cultural backgrounds. Interest in empowering older adults, people with disabilities, immigrants, and other vulnerable populations with digital skills and confidence.</li>
<li>Adaptable to changing work environments and ability to creatively solve problems and negotiate and handle stressful situations in a positive manner.</li>
<li>Excellent communication skills both online and in-person &mdash;written and verbal&mdash;for varied audiences, including public speaking, managing group discussion, classroom management, and listening skills.</li>
</ul><div>Managerial/Supervisory Responsibilities:</div><ul><li>
N/A</li></ul><h3 class="jobSectionHeader"> 
More...</h3><div> 
NYPL Core Values:</div><div>
All team members are expected and encouraged to embody the NYPL Core Values:</div><ul>
<li>Be Helpful to patrons and colleagues</li>
<li>Be Resourceful in solving problems</li>
<li>Be Curious in all aspects of your work</li>
<li>Be Welcoming and Inclusive
</li></ul><div>Work Environment</div><ul>
<li>Office setting</li>
<li>Public library setting</li>
<li>Other workshop and public speaking environments</li>
</ul><div>Physical Duties</div><ul>
<li>May involve some light physical labor such as the moving and lifting of supply boxes or program supplies</li>
<li>Requires travel within NYC</li>
</ul><div>Pre-placement Physical Required?</div><ul><li>
No</li></ul><div>
Schedule</div><ul>
<li>15 hours per week</li>
<li>Must have flexible availability, including evenings and weekends as needed</li>
<li>Must be willing to travel to various locations as needed</li>
</ul><div>This job description represents the types and levels of responsibilities that will be required of the position and shall not be construed as a declaration of all of the specific duties and responsibilities for the role. Job duties may change if Library priorities change. Employees may be directed to perform job-related tasks other than those specifically presented in this description as needed. 
 
The New York Public Library Salary Statement
</div><div>At the Library, we believe that pay transparency and pay equity are important to ensuring we source the best candidates and keep the best employees. When making a determination as to the appropriate salary for a candidate, we consider a variety of factors such, including, but not limited to, the position requirements, the skills, prior experience, and educational background required or preferred for the job, the scope and impact of the role within the organization, internal peer equity, and the candidate's specific training, experience, education level, and skills. No single factor is conclusive; the Library reserves the right to consider any and all relevant factors and make a decision consistent with its policies.</div><h3 class="jobSectionHeader"> 
About The New York Public Library</h3><div>
The New York Public Library is a free provider of education and information for the people of New York and beyond. With 92 locations&mdash;including research and branch libraries&mdash;throughout the Bronx, Manhattan, and Staten Island, the Library offers free materials, computer access, classes, exhibitions, programming and more to everyone from toddlers to scholars, and has seen record numbers of attendance and circulation in recent years. The New York Public Library serves more than 18 million patrons who come through its doors annually and millions more around the globe who use its resources at www.nypl.org.</div></div>

<div><div><div><div><div>Overview 
The New York Public Library (NYPL) is seeking an enthusiastic candidate to fill the role of Neighborhood Tech Helper (Outreach Associate) to support the expansion of services as part of our HPD partnership for Neighborhood Tech Help (NTH).</div><div> 
</div><div>Community-based Neighborhood Tech Helpers provide individualized assistance to local community members who need coaching in introductory digital skills and/or access to affordable home internet service and internet-capable devices in order to become effective home internet users. The candidate must have excellent communication, digital, outreach and organizational skills and have a high level of comfort engaging with individuals and groups of all abilities and from a wide range of backgrounds across the city (including Manhattan, the Bronx, and Staten Island). 
</div><div>This position reports to the Neighborhood Tech Help Program Coordinator in the Community Outreach and Engagement Department and is an integral part of NYPL&rsquo;s commitment to ensure underserved communities are connected with the Library and have awareness of relevant programs and services.</div><div>
 
This is a grant-funded temporary position through June 30, 2026. 
 
Responsibilities
</div><ul><li>Bring the NTH program to target communities and build community relationships through targeted outreach and one-on-one interactions at a range of outreach events hosted by community partner organizations and in public settings (both indoors and outdoors) such as public housing, city shelters, parks, shopping malls, and recreation centers.</li>
<li>Teach community members about The New York Public Library&rsquo;s programs and services, including how to get a library card.</li>
<li>Be proactive, informed and helpful when interacting with patrons seeking assistance.</li>
<li>Assess patrons&rsquo; access to technology, current digital skill level, connectivity needs, and internet use priorities. If necessary,<ul>
<li>Support patrons in troubleshooting for basic digital literacy needs and software/hardware functionality.</li>
<li>Advise patrons about free or affordable home internet service options for which they may qualify, assist patrons to apply for services they choose, and support their efforts to secure service.</li>
<li>Advise patrons about sources of affordable computers or other internet connected devices for which they may qualify, and support their efforts to acquire appropriate devices and where they can get help for repair.</li>
<li>Refer patrons to relevant services or organizations who can support tech needs beyond the scope of NTH.</li>
<li>Teach digital safety precautions</li>
</ul></li><li>Participate in all required onboarding and skills development opportunities, as determined by the NTH Program Coordinator.</li>
<li>Track program data, keep accurate and timely records, and report outcomes as required.</li>
<li>Assist with maintaining the NTH Playbook and information for referrals to community programs and services.</li>
<li>Provide excellent customer service and support to individuals in diverse communities.</li>
<li>Plan, set-up equipment, and attend scheduled outreach events.</li>
<li>Perform related duties and work on special projects as required.</li>
</ul></div></div></div>Required Education, Experience &amp; Skills
<div><div><div><div>Required Education and Certifications
</div><ul><li>Bachelor&rsquo;s Degree or 1-2 years relevant work experience</li></ul><div>
Required Experience
</div><ul><li>Demonstrated experience in providing excellent customer service to diverse patrons.</li>
<li>Excellent digital and computer skills.</li>
</ul><div>Required Skills
</div><ul><li>Bilingual or conversational in Spanish required
</li><li>Ability to demonstrate basic knowledge of current technology platforms and devices, and willingness to learn. Ability to assist others to learn basic digital skills: i.e. related to internet services, computer and device characteristics, and common online services and applications.</li>
<li>Excellent customer service skills. Strong organizational and time management skills with high attention to detail and ability to work on multiple projects simultaneously.</li>
<li>Knowledge of community outreach and engagement in diverse communities and a commitment to DEIA.</li>
<li>Ability to demonstrate excellent interpersonal skills, cultural competency and sensitivity working with diverse customers, coworkers, and community. Ability to establish trust with patrons of varied educational and cultural backgrounds. Interest in empowering older adults, people with disabilities, immigrants, and other vulnerable populations with digital skills and confidence.</li>
<li>Adaptable to changing work environments and ability to creatively solve problems and negotiate and handle stressful situations in a positive manner.</li>
<li>Excellent communication skills both online and in-person &mdash;written and verbal&mdash;for varied audiences, including public speaking, managing group discussion, classroom management, and listening skills.</li>
</ul><div>Managerial/Supervisory Responsibilities:
</div><ul><li>N/A</li></ul></div></div>
</div>More...
<div><div><div><div>NYPL Core Values:
</div><div>All team members are expected and encouraged to embody the NYPL Core Values:
</div><ul><li>Be Helpful to patrons and colleagues</li>
<li>Be Resourceful in solving problems</li>
<li>Be Curious in all aspects of your work</li>
<li>Be Welcoming and Inclusive
</li></ul><div>Work Environment
</div><ul><li>Office setting</li>
<li>Public library setting</li>
<li>Other workshop and public speaking environments</li>
</ul><div>Physical Duties
</div><ul><li>May involve some light physical labor such as the moving and lifting of supply boxes or program supplies</li>
<li>Requires travel within NYC</li>
</ul><div>Pre-placement Physical Required?
</div><ul><li>No</li></ul><div>
Schedule
</div><ul><li>15 hours per week</li>
<li>Must have flexible availability, including evenings and weekends as needed</li>
<li>Must be willing to travel to various locations as needed</li>
</ul><div>This job description represents the types and levels of responsibilities that will be required of the position and shall not be construed as a declaration of all of the specific duties and responsibilities for the role. Job duties may change if Library priorities change. Employees may be directed to perform job-related tasks other than those specifically presented in this description as needed. 
 
The New York Public Library Salary Statement
</div><div>At the Library, we believe that pay transparency and pay equity are important to ensuring we source the best candidates and keep the best employees. When making a determination as to the appropriate salary for a candidate, we consider a variety of factors such, including, but not limited to, the position requirements, the skills, prior experience, and educational background required or preferred for the job, the scope and impact of the role within the organization, internal peer equity, and the candidate's specific training, experience, education level, and skills. No single factor is conclusive; the Library reserves the right to consider any and all relevant factors and make a decision consistent with its policies.</div></div></div>
</div>About The New York Public Library
<div><div>The New York Public Library is a free provider of education and information for the people of New York and beyond. With 92 locations&mdash;including research and branch libraries&mdash;throughout the Bronx, Manhattan, and Staten Island, the Library offers free materials, computer access, classes, exhibitions, programming and more to everyone from toddlers to scholars, and has seen record numbers of attendance and circulation in recent years. The New York Public Library serves more than 18 million patrons who come through its doors annually and millions more around the globe who use its resources at www.nypl.org.</div></div></div>

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