compensation analyst

Hydro

<div><p>Hydro Extrusions is a world-leading aluminium extrusion business counting around 100 production sites in 40 countries and employing 20,000 people. Through our unique combination of local expertise, global network, and unmatched R&amp;D capabilities, we can offer everything from standards profiles to advanced development and manufacturing for most industries. Since 1905, Hydro has turned natural resources into valuable products for people and businesses with focus on a safe and good workplace for our 30,000 employees in more than 140 locations.</p><div><div><div><h2 class="jobSectionHeader"><b>
What we offer you</b></h2></div><div><ul><li>
The opportunity to own and shape the job evaluation and job architecture framework for a large, complex North American business</li><li>
A visible, impactful role partnering with HR, Compensation leadership, and business leaders across the organization</li><li>
Exposure to strategic compensation initiatives, including pay equity, market benchmarking, and incentive programs</li><li>
A collaborative, professional HR environment that values data‑driven decision‑making and continuous improvement</li><li>
A hybrid/flexible work schedule based out of the ENA Business Unit Headquarters in Rosemont, IL</li><li>
Competitive compensation and benefits within a global manufacturing organization committed to fairness, compliance, and internal equity</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Pay Range: $86,934 - $118,210
</b></h2></div></div><div></div><div><div><h2 class="jobSectionHeader"><b>Job Summary:</b></h2></div><div><p>
The Compensation Analyst plays a critical role in supporting fair, competitive, and compliant pay practices at Hydro Extrusion North America (ENA). This position owns the end‑to‑end job evaluation and job architecture assignment process, ensuring roles are consistently evaluated to support internal equity and market alignment.</p><p>
As a subject‑matter expert in Mercer&rsquo;s International Position Evaluation (IPE) methodology, the Compensation Analyst partners closely with HR and business leaders to evaluate new and evolving roles, maintain job structures, and support sound compensation decisions. This role is not a systems, HRIS, or IT analyst position; it is focused on compensation analysis, job evaluation governance, and advisory support.</p><p>
Based at ENA&rsquo;s Business Unit Headquarters in Rosemont, IL, this role offers a hybrid/flexible work schedule and contributes to pay equity analysis, market benchmarking, annual merit and incentive review cycles, regulatory compliance, and strategic compensation initiatives&mdash;while ensuring the accuracy and integrity of compensation data.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
What you will be doing</b></h2></div><div><ul><li>
Own and administer the end‑to‑end job evaluation and job architecture process using Mercer&rsquo;s International Position Evaluation (IPE) methodology</li><li>
Serve as the primary subject‑matter expert for job evaluation, advising HR partners and business leaders on role design, leveling, and internal alignment</li><li>
Evaluate new, evolving, and redesigned roles and ensure consistent application of job architecture standards</li><li>
Maintain job evaluation guidelines, documentation, and governance to ensure consistency, transparency, and audit readiness</li><li>
Support compensation actions including promotions, transfers, and organizational changes</li><li>
Administer and support the annual merit and short‑term incentive review processes</li><li>
Conduct market benchmarking and salary survey participation to support competitive pay decisions</li><li>
Analyze pay equity trends, perform FLSA testing, and support compensation compliance initiatives</li><li>
Maintain accurate compensation data and records within HR systems and reporting tools</li><li>
Contribute to strategic compensation projects and continuous improvement of compensation practices</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
What will make you successful?</b></h2></div><div><p><b>
Required Education/Experience</b>:</p><ul><li>
Bachelor&rsquo;s degree in Human Resources, Business Administration, or a related field (or equivalent experience</li><li>
3&ndash;5 years of experience in a compensation or job evaluation role, with demonstrated analytical capability</li><li>
A solid understanding of compensation structures, job architecture, market pricing, and pay equity principles</li><li>
Experience supporting merit and incentive review cycles, salary surveys, and benchmarking activities</li><li>
Familiarity with FLSA classification and compensation compliance requirements</li><li>
Strong analytical, documentation, and data interpretation skills with a high level of attention to detail</li><li>
Ability to influence and collaborate effectively with HR partners, managers, and business leaders</li><li>
Comfort serving as a trusted advisor and subject‑matter expert, balancing consistency with business needs</li><li>
Proficiency in Excel, PowerPoint, HRIS systems, and compensation tools (SAP SuccessFactors, UKG, Mercer WIN preferred)</li></ul><p></p><p><br>
 <b>Preferred Skills/Qualifications</b>:</p><ul><li>
HR or compensation certification (SHRM‑CP/SCP, PHR/SPHR, CCP)</li><li>
Working knowledge of job evaluation methodologies (Mercer IPE experience strongly preferred)</li></ul></div></div></div><h2 class="jobSectionHeader"><b>
Equal opportunities</b></h2><p>
Hydro in North America is an Equal Opportunity Employer where all phases of employment are based strictly upon the qualifications of the individual as related to the work requirements of the position. This policy is applied without regard to race, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, veteran status, marital status or any other category protected by law. We strive to provide equal opportunities for all to contribute and succeed with us.</p><p>
If you need an accommodation in order to complete the application, please contact Hydro Recruiting via email at recruiting.north.america@hydro.com</p></div>

Compensation Analyst

Wintrust Financial Corporation

<div><p>Wintrust provides community and commercial banking, specialty finance and wealth management services through its 16 bank charters and nine non-bank businesses. Wintrust delivers the sophisticated solutions of a large bank while staying true to the relationship-focused, personalized service of our community banking roots. We serve clients in all 50 states with more than 200 branch banking locations in Illinois, southwestern Florida, northwestern Indiana, west Michigan and southern Wisconsin and commercial banking offices in Chicago, Denver, Milwaukee, Grand Rapids, Mich., and in key branch banking locations throughout Illinois. Our people are the heart of our business and we are proud to rank consistently as a top place to work. Wintrust is a $66 billion financial institution based in Rosemont, Illinois, and listed on the NASDAQ Global Select Market under the symbol &ldquo;WTFC.&rdquo;</p><p></p><p><b>
Why join us?</b></p><ul><li><p>
An award-winning culture! We are rated a Top Workplace by the Chicago Tribune (past 12 years) and Employee Recommended award by the Globe &amp; Mail (past 6 years)</p></li><li><p>
Competitive pay and discretionary or incentive bonus eligible</p></li><li><p>
Comprehensive benefit package including medical, dental, vision, life, a 401k plan with a generous company match and tuition reimbursement to name a few</p></li><li><p>
Family-friendly work hours</p></li><li><p>
Promote from within culture</p></li></ul><p></p><p><b>
Why join this team?
</b></p><ul><li><p>Entrepreneurial, collaborative, and supportive team culture.</p></li><li><p>
Exposure to executive leaders and opportunities to influence financial strategy and decision-making.</p></li><li><p>
Hands-on involvement in meaningful projects that impact business performance.</p></li></ul><p></p><p><b>
Position Summary</b></p><p></p><p>
The AVP &ndash; FP&amp;A supports financial planning and analysis activities including projects, forecasting, budgeting, reporting, and investor relations deliverables. This is a high-visibility role with direct interaction and partnership with executives and various senior leaders.</p><p></p><p><b>
What You&rsquo;ll Do</b></p><ul><li><p>
Support VP &ndash; FP&amp;A in all earnings deliverables including earnings release, earnings release presentation, Q&amp;A preparation, and earnings support material</p></li><li><p>
Maintain sell-side analyst model/estimate summary that provides analysis and insight into analyst expectations across several key financial metrics and compares to internal estimates</p></li><li><p>
Maintain and enhance peer benchmark reporting that compares company performance against peer proxy group and provide key insights to senior leadership</p></li><li><p>
Assist in developing and evaluating strategic initiatives and investments, including financial modeling and due diligence for new investments or business opportunities</p></li><li><p>
Deliver accurate and timely financial reporting and analysis to business leaders, translating financial results into clear insights and identifying trends, risks and opportunities</p></li><li><p>
Coordinate and manage forecasting and budgeting processes for new and in-flight initiatives</p></li><li><p>
Utilize tools such as Workiva, Workday, Adaptive Planning, S&amp;P Market Intelligence and Visible Alpha to support reporting, automation and advanced financial analytics</p></li></ul><p></p><p><b>
Knowledge/Skills/Background/Experience</b></p><ul><li><p>
6+ years of relevant financial experience, ideally in FP&amp;A, corporate finance, investor relations or banking</p></li><li><p>
Strong analytical and problem-solving skills with the ability to translate complex financial data into clear business insights</p></li><li><p>
Proven ability to collaborate effectively with business leaders and cross-functional partners while demonstrating excellent judgement and professionalism</p></li><li><p>
Comfortable working independently while managing multiple priorities in a fast-paced environment</p></li><li><p>
Advanced Microsoft Office Suite skills, including financial modeling and executive-level presentation materials. Experience with Workday, Adaptive Planning, Workiva, S&amp;P Market Intelligence, Visible Alpha and other reporting/forecasting tools a plus</p></li></ul><p></p><p><b>
Benefits</b></p><p></p><p>
Medical Insurance &bull; Dental &bull; Vision &bull; Life insurance &bull; Accidental death and dismemberment &bull; Short-term and long-term Disability Insurance &bull; Parental Leave &bull; Employee Assistance Program (EAP) &bull; Traditional and Roth 401(k) with company match &bull; Flexible Spending Account (FSA) &bull; Employee Stock Purchase Plan at 5% discount &bull; Critical Illness Insurance &bull; Accident Insurance &bull; Transportation and Commuting Benefits &bull; Banking Benefits &bull; Pet Insurance</p><p></p><p><b>
Compensation</b></p><p></p><p><i>
The estimated salary range for this role is $85,000-$110,000, along with eligibility to earn an annual bonus. Actual salaries may vary based on several factors, such as a candidate&rsquo;s qualifications, skills and experience.</i></p><p></p><p>
#LI-HYBRID</p><p></p><p>
From our first day in business, Wintrust has been proud to serve a variety of unique communities and people from all walks of life. To build a company that reflects the communities we serve, we believe that fostering a unique and inclusive workplace where everyone feels valued and empowered to succeed will support our ongoing success. Wintrust Financial Corporation, including community banking and financial services subsidiaries, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories.</p></div>

AVP Finance - FP&A

Randa Corp

<div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p>At RAA, we trust and believe in our associates to fashion their future.</p><p>
A global powerhouse with over 100 years of expertise, Randa Apparel &amp; Accessories (RAA) is one of the world&rsquo;s leading apparel and lifestyle accessories companies, operating a portfolio of 30+ brands across all channels of distribution. RAA produces exceptional products and services, delights our customers, and makes our partners successful. We empower our associates, create growth opportunities at every level, and strive to make RAA the best place to build a career.</p><p>
Want to work at a diverse, equitable, &amp; inclusive workspace where associates are encouraged to bring their true, authentic selves?</p><p>
Apply today and fashion your future with RAA.</p><p><b>
Location:</b> Rosemont, IL</p><p><b>
Salary: </b>$71,000 - $86,000</p><p><b>
Schedule:</b> Hybrid (3 days in-office / 2 days remote)</p><p><b>
Position Summary:</b></p><p>
The Sales Analyst is responsible for gathering information to determine potential sales of our products.</p><p><b>
Essential Job Functions:</b></p><ul><li>
Forecast and track marketing and sales trends, analyze collected data to maximize customer assortments to drive retail sales</li><li>
Complete sales analysis and meeting prep; present analysis during customer meetings</li><li>
Review retail sales by account, identifying opportunities to maximize sales and minimize inventory liabilities</li><li>
Review order activity in comparison to projected forecasts and work with the Inventory management team on inventory shortages; pull and utilize inventory reports</li></ul><p><b>
Education/License Requirements:</b></p><ul><li>
Bachelor of Arts or a Bachelor of Science degree in Business required</li></ul><p><b>
General Experience Requirements:</b></p><ul><li>
1-3 years of experience as an analyst, planner or inventory management a plus</li></ul><p><b>
Position Qualifications:</b></p><ul><li>
Strong organizational skills</li><li>
Advanced Microsoft Excel skills required</li><li>
Strong mathematical and analytical skills</li><li>
Excellent communication skills</li></ul><p><b>
What we Offer:</b></p><ul><li>
Competitive base salary.</li><li>
Hybrid work schedule.</li><li>
Three weeks of paid time off within the first year of employment.</li><li>
Company provided life insurance, short-term disability, long-term disability, and paid parental leave.</li><li>
Health, vision, and dental insurance options with low employee contributions.</li><li>
Commuter benefit plan.</li><li>
Optional supplemental life insurance, pet insurance, and accident &amp; critical illness insurance offered at a group discount rate.</li><li>
401(k).</li><li>
Unlimited access to our award-winning online fitness, and wellness program.</li><li>
A great place to work, fast-paced, with terrific career growth.</li></ul></div></div></div></div></div></div><p>
&ldquo;The statements in this job description are intended to describe the general nature and level of work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. Randa management reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.&rdquo;</p><p>
 #LI-LS1</p></div></div></div></div></div></div></div></div></div>

Sales Analyst

Kuvare Holdings LLC

<div><p><b>About Kuvare</b></p><p></p><div><br>
Kuvare is on a mission to serve hardworking consumers overwhelmed by the complexities of retirement and is built from the ground up to do so. Our unified financial hub protects the retirement of everyday Americans and the distributors, carriers and investors that serve them. We create life insurance and annuity products that protect consumers&rsquo; retirements, and are simplified for distributor partners and financial professionals to sell and service.<br>
<br>
Kuvare family of companies:<br>
<br>
Retail Annuity and Life Insurance Solutions:<br>
<ul><li>United Life Insurance Company</li><li>Guaranty Income Life Insurance Company</li><li>Lincoln Benefit Life</li></ul><br>
Institutional Insurance:<br>
<ul><li>Kuvare Life Re</li></ul><br>
Bespoke Insurance Solutions:<br>
<ul><li>Ignite Partners</li></ul></div><p><b><br>
About the role</b></p><p>
This position is part of the Actuarial Development Program for Kuvare Corporate Management (KCM). The Program offers students an array of experiences including Life and Annuity Valuation, Modeling and Forecasting, Product Management, Asset Liability Management, and Enterprise Risk Management. The Program is designed with the objective to develop Fellows in the Society of Actuaries.</p><p><b>
What you'll do</b></p><p>
As an employee in the Actuarial Development Program, your day-to-day activities will be dependent on the function you are supporting and are expected to change throughout your employment.</p><p></p><p><br>
Duties and responsibilities include, but are not limited to</p><p></p><p><b><i><br>
Valuation tasks</i></b></p><ul><li> Prepare and help monitor reserve trends monthly on GAAP, statutory, and tax accounting bases</li><li> Assist in preparation of Statutory Annual and Quarterly Statements</li><li> Update Valuation models and organize results for management.</li><li> Assist in gathering information and analysis for external auditor inspections</li></ul><p></p><p><b><i><br>
Pricing &amp; Product Development</i></b></p><ul><li> Support rate setting and other non-guaranteed elements (NGE) process; perform analysis to support business decisions, coordinate signoff, and monitor implementation.</li><li> Manage projects and stakeholders to promote timely and effective progress on key initiatives</li><li> Assist Pricing Actuaries in designing new products</li><li> Leading cross-functional teams in education, objectives, and project decisions relevant to the product</li><li> Managing and communicating pricing risks, profitability, scenario analysis</li><li> Ensure products are built appropriately in administration system and validating test cases</li></ul><p></p><p><b><i><br>
Product Management tasks</i></b></p><ul><li> Produce and improve monthly business monitoring reporting</li><li> Produce monthly crediting rate package and process</li><li> Coordinate with ALM and System on data and result analysis</li><li> Assist in the development and analyze annual Illustration Actuary testing models</li><li> Assist on special policy illustration requests</li><li> Assist on Product related projects and requests</li></ul><p></p><p><b><i><br>
Modeling and Forecasting tasks</i></b></p><ul><li> Build and review model inputs to support financial projection capability</li><li> Execute and monitor model projections including troubleshooting model calculations</li><li> Analyze model output ensuring accuracy with intended model purpose</li></ul><p></p><p><b><i><br>
Risk and Investments tasks</i></b></p><ul><li> Update quarterly stress testing results and compare versus risk appetite and limit</li><li> Build quarter end asset model staging for production, for multiple lines of business</li><li> Research and implement modeling of complex asset types (structured securities, hybrid securities), investment/reinvestment strategies, cash flow behaviors, and regulations in Moody&rsquo;s AXIS</li><li> Monitor asset and liability duration, report mismatches outside of tolerance</li></ul><p></p><p><b><i><br>
Ancillary Responsibilities:</i></b></p><ul><li> Build efficiencies through programming solutions in all aspects of model input and output data manipulation</li><li> Assist in the development and production of the Own Risk and Solvency Assessment</li><li> Assess the impacts of an alternate investment or reinvestment strategy</li><li> Assist in the development of optimization macros to improve hedging and ALM efficiency</li></ul><p></p><p><br>
Upon request, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p><p><b>
Qualifications</b></p><p></p><p><b><br>
Analyst</b></p><ul><li> BS in Actuarial Science, Mathematics, Finance, Statistics, or related area</li><li> Proven ability to pass actuarial exams; preferably 1 exam pass achieved</li><li> 0-2 years of full-time insurance actuarial experience (including prior internships). Little prior significant experience expected, although a plus.</li><li> Understanding of Actuarial software, a plus (e.g., AXIS, MG-ALFA, ARCVal)</li></ul><p></p><p><b><i><br>
Skills/Competencies</i></b></p><ul><li>
Strong organizational skills with elevated level of attention to detail</li><li>
Demonstrated persistency and ability to deliver results under pressure</li><li>
Excellent interpersonal, verbal communication and proofreading skills</li><li>
Proficient with Microsoft Office, etc.</li><li>
Must be a flexible self-starter who can prioritize tasks, follow through and meet deadlines</li><li>
Ability to work independently with minimal supervision</li><li>
Proven track record of actuarial exam success</li></ul><p></p><p><b><i><br>
Physical Demands</i></b></p><ul><li>
Normal office working environment, full time with some flexibility</li><li>
Occasional evening and weekend hours to meet deadlines</li><li>
Occasional travel is required</li><li>
Ability to type / perform data entry</li><li>
Ability to read from a computer screen and paper reports</li><li>
Express ideas and otherwise communicate with the spoken word</li></ul></div>

Actuary Analyst

Vitalant

<div><p>At Vitalant, the impact you make doing work that is purposeful, meaningful, and worthwhile is vital. As a member of our non-profit organization, you can be impact-inspired to provide vital clinical services to communities nationwide, vital products to those in need of a donor's generosity, or vital scientific research that advances blood safety worldwide.</p><p></p><p><b>
Compensation Considerations:</b></p>
9A-530P Every other weekend off<p></p><p><b>
Work Shift (if applicable):</b></p>
Shift 1 (United States of America)<p></p><p><b>
Job Description:</b></p><p></p><p>
Vitalant is seeking Union Drivers dedicated to making a positive difference. If you are customer-focused and impact-inspired to help others, and making a difference is vital for you, you will experience a career built on purpose, an organization created to care, and a team committed to lead &ndash; together.<br>
<br>
Your impact as a Union Driver is vital. As a member of our Union courier team, you will support Vitalant's life-saving mission by utilizing your communication and customer service skills to establish relationships with hospital staff while delivering and transporting blood and blood products. Additionally, you will actively participate in the set up and takedown of mobile blood drives.</p><h2 class="jobSectionHeader"><b>
What to Expect</b></h2><p></p><h2 class="jobSectionHeader"><b>
Starting Pay: $18.00+ (more based on experience)</b></h2><h2 class="jobSectionHeader"><b>
Schedule 9:00A-530P, 5 days per week (days will fluctuate) - Every other weekend off</b></h2><p></p><h3 class="jobSectionHeader"><b>
Our comprehensive total rewards support you, your family, and your future with</b></h3><p></p><ul><li>
Medical, dental, and vision insurance</li><li>
401K + 5% company match</li><li>
Free basic life and AD&amp;D insurance</li><li>
Free short-and-long-term disability insurance</li><li>
Paid time off</li><li>
Employee Resource Groups</li><li>
Recognition and perks</li></ul><p></p><h3 class="jobSectionHeader"><b>
As a Union Driver, you will get to</b></h3><p></p><ul><li>
Maintain a great rapport with hospitals that we service.</li><li>
Successfully deliver blood, supplies, equipment, or other blood products.</li><li>
Play an active part in the setup and takedown of mobile blood drives by loading and unloading blood drive supplies.</li><li>
Manage the safe handling, cleaning, and tracking of biowaste.</li><li>
Use exceptional problem-solving skills to manage weather-related driving issues as they arise.</li><li>
Must be able to pass a DOT Physical or have a DOT Medical Certificate</li><li>
6 months of similar experience preferred</li><li>
Clean driving record with valid PA driver's license</li><li>
Able to lift 50+ lbs.with the assistance of a hand cart</li></ul><p></p><p><b>
Location:
</b></p>5505 Pearl Street Rosemont, IL 60018
<p></p><p><b>
Job Category:</b></p>
Phlebotomy Services<p></p><p><b>
Contact Information: </b>careers@vitalant.org</p><p></p><p>
If you are impact-inspired to help others, and making a difference is vital for you, you'll experience a career built on purpose, a company created to care, and a team committed to lead - together.</p></div>

Driver / Medical Courier (Union)

Robert Half

<div>
 We are looking for a Customer Service Representative to join our team in Rosemont, Illinois in a Contract to Permanent role. This position is ideal for someone who enjoys helping customers, managing order details with accuracy, and keeping communication clear from initial request through final resolution. The person in this role will support a high-quality customer experience by coordinating with internal teams, responding promptly to questions, and ensuring orders move smoothly through the process.
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 &bull; Respond to incoming customer calls and messages, routing requests appropriately and providing timely support.
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 &bull; Enter customer orders accurately and confirm all information is complete before submission.
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 &bull; Review order details carefully, including product information, quantities, and pricing, to ensure accuracy.
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 &bull; Track orders throughout fulfillment and keep customers informed of progress, changes, or delays.
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 &bull; Resolve customer questions and concerns related to order status, processing, and delivery expectations.
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 &bull; Partner with internal operations and fulfillment teams to address order issues and remove processing obstacles.
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 &bull; Research mismatches, missing details, or other order discrepancies and take corrective action as needed.
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 &bull; Maintain clear records of customer interactions and recurring issues to support service improvements.
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 &bull; Deliver courteous, attentive assistance throughout the full order lifecycle, from entry to resolution.
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 &bull; Previous experience in customer service, call center support, or order entry is required.
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 &bull; Strong ability to manage inbound calls, email correspondence, and customer follow-up with professionalism.
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 &bull; Accurate data entry skills with close attention to detail when processing orders and updating records.
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 &bull; Proficiency with Microsoft Word and Microsoft Excel in a business environment.
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 &bull; Ability to communicate clearly with customers and internal teams regarding order activity and issue resolution.
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 &bull; Strong organizational skills and the ability to handle multiple tasks in a fast-paced setting.
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 &bull; Problem-solving skills with the ability to investigate issues and identify practical solutions.
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 TalentMatch
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  Robert Half is the world&rsquo;s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
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 <p>
  Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
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  Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster.
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  All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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  &copy; 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking &ldquo;Apply Now,&rdquo; you&rsquo;re agreeing to Robert Half&rsquo;s Terms of Use and Privacy Notice.
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</div>


Customer Service Representative

Advocate Aurora Health

<div><p><b>MAJOR RESPONSIBILITIES</b></p><ul><li>
Assumes responsibility for the day-to-day operations of the department including providing work direction, expertise, and guidance to staff. Provides oversight on all aspects of the courier/dispatch process ensuring patient specimens are picked up timely, transported appropriately, and delivered to the various sites for patient testing. May perform any of the following: courier pickups or route coverage, dispatch coverage, and customer visits as needed.</li><li>
Maintains financial accountability within the department by managing department assets, equipment, supplies and staff scheduling, and vendors. Determines organizational /staffing requirements and schedules courier services to support patient-care testing needs. Adjusts schedules to meet workflow requirements and to improve service effectiveness. Evaluates productivity and develops and implements process improvement plans while reducing costs.</li><li>
Coordinates orientation, training, and competency for staff. Assists the director in the development, implementation, and improvement of laboratory logistics policies, procedures, and processes. Ensures compliance with current policies, procedures, and standardization and/or consolidation decisions.</li><li>
Serves as a technical resource for internal / external customers on logistics workflows. Ensures quality measures, regulatory, accreditation, compliance and competency standards are met for logistics services. Ensure effective and timely implementation of all logistics daily operational goals for courier and dispatch activities. Develop and initiate monthly reports having required project or system timelines and productivity measurements.</li><li>
Conducts staff meetings and addresses employee concerns and suggestions and customer service issues. Participates in appropriate projects, committees, and technical advisory teams. Executes any assigned tasks on time and comprehensively.</li><li>
Maintains current knowledge of the integrated computer systems as they relate to logistics courier and dispatch operations. Adjusts routes as needed and provides input to the director on optimal route design, resource allocation, and equipment that staff needs to continually improve and adjust to changing customer needs.</li><li>
Performs human resources responsibilities for staff which includes coaching on performance, completes performance reviews and overall staff morale, recommends hiring, compensation changes, promotions, corrective action decisions, and terminations.</li><li>
Responsible for understanding and adhering to the organization's Code of Ethical Conduct and for ensuring that personal actions, and the actions of employees supervised, comply with the policies, regulations, and laws applicable to the organization's business.</li></ul><p></p><p><b>
MINIMUM EDUCATION AND EXPERIENCE REQUIRED</b></p><ul><li>
License/Registration/Certification Required: Valid Driver&rsquo;s License</li><li>
Education Required: Associate degree in Business or related field (or equivalent knowledge)</li><li>
Experience Required: Typically requires 2 years of leadership experience in logistics or supply chain.</li></ul><p></p><p><b>
KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED</b></p><ul><li>
Demonstrates ability to direct staff on department daily activities.</li><li>
Excellent customer service and communication skills with the ability to communicate effectively with all levels of staff and leadership.</li><li>
Ability to function well under pressure and conditions of frequent interruptions.</li><li>
Experience and working knowledge of logistics operations and computer systems. Proficiency in the Microsoft Office Suite (Word, PowerPoint, Excel) or similar products</li><li>
Ability to work in a fast-paced environment and the ability to handle multiple tasks simultaneously</li><li>
Demonstrates a willingness to work a flexible schedule, which may include working an alternative site or shift assignment</li><li>
Maintaining a valid driver&rsquo;s license in good standing per AH&rsquo;s insurance underwriters&rsquo; eligibility guidelines</li></ul><p></p><p><b>
PHYSICAL REQUIREMENTS AND WORKING CONDITIONS</b></p><ul><li>
This position requires travel, therefore, will be exposed to weather and road conditions.</li><li>
Operates all equipment necessary to perform the job.</li><li>
Exposed to a normal office environment.</li><li>
Ability to work flexible hours based on department expectations for a 24/7/365 operation</li><li>
Frequently lifts 20lbs. Occasionally lifts up to 50lbs.</li><li>
May be exposed to biological and/or chemical agents</li><li>
Must be able to sit, stand, bend, and walk the majority of the work day</li></ul><p><i><br>
This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.</i></p></div>

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