complaint handler

Candidate Source Ltd

We are looking for a Complaint Handler who is passionate about finding fair outcomes for customers. You will be loading motor finance complaints onto the system, discussing points with the customer, collecting and reviewing evidence from systems to understand the situation in detail, and concluding the outcome in a final response letter. You will be joining a welcoming team within a motor finance company in Bracknell where you will have a balance of working three days in office and two days from home each week once you have passed their training program. What you'll be doing as a Complaint Handler:<ul> <li>Taking ownership of a pipeline of complaint cases from start to resolution.</li><li>Logging new complaints, loading customer cases onto the client system ensuring all details are entered correctly.</li><li>Collecting and reviewing information from customers regarding their motor finance agreement.</li><li>Taking responsibility for queries/issues through to resolution.</li><li>Deciding fair outcomes for both customers and the business.</li><li>Writing templated outcome letters to the customers. </li><li>Managing expectations of all internal and external customers.</li></ul> We're looking for a Complaint Handlerwith:<ul> <li>Previous experience complaint handling.</li><li>Previous financial services experience.</li><li>Confidence handling multiple workstreams.</li><li>Strong attention to detail.</li></ul> Hours: 37.5 hours a week Monday to Friday between the hours of 9am-5:30pm.Location: Bracknell. This can reduce to 3 days a week in office and 2 days from home after training and sign off.Parking: YesContract: 3 months initially with opportunity to extend.Training: On site full time for the first 4 - 6 weeks. This role does not offer remote working so we will not be able to consider applicants that are not within a commutable distance to Bracknell.If you're excited to join a rewarding company as a Complaint Handler, then please click apply online and upload an updated copy of your CV. Please note any offer is subject to satisfactory pre-employment screening checks. These consist of employment, activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks.We are committed to equality of opportunity for all hires and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.To help you stay safe in your job search we will never ask for your bank details at the application stage.Candidate Source Ltd is an advertising agency. Once you have submitted your application it will be passed to the third party Recruiter who is responsible for processing your application. This will include holding and sharing your personal data, our legal basis for this is legitimate interest subject to your declared interest in a job. Our privacy policy can be found on our website and we can be contacted to confirm who your application has been forwarded to.

Complaint Handler

MedNet Global Healthcare Solutions LLC

<div>
 <ul>
 <li>
 As a member of Munich Re the MedNet Group is a leading Third-Party Administrator across the MEA region. We are currently seeking to hire a &ldquo;Officer &ndash; Complaint Management&rdquo;. The job holder primary responsibility is to handle customers&rsquo; complaints and ensure their timely resolution. The role involves investigation of complaints, addressing customer complaints effectively and implementing appropriate solutions to ensure customer satisfaction.
 </li>
 </ul>
 
 
 
 
 
 Your Role:
 
 
 <ul>
 <li>
 Handle customers complaints from both digital channels and walk-in members: accurate log, in-depth investigation, root cause analysis, deployment of actionable action plan, member update and member timely resolution.
 </li>
 <li>
 Ensure to gather the relevant information with other departments to resolve the complaints effectively and maintain accurate and up-to-date records.
 </li>
 <li>
 Support in collecting data, generate regular reports and provide an in-depth knowledge of the systems and tools.
 </li>
 <li>
 Analyze generated reports providing any trend and recurring issue requiring attention from management to improve overall customer experience.
 </li>
 <li>
 Ensure customer satisfaction by providing prompt and professional acknowledgment, update (or holding/extension) and resolution.
 </li>
 <li>
 Ensure each step of the process is met within the agreed timelines, reflected in the relevant systems and tools and aligned with the company policies and procedures.
 </li>
 <li>
 Collaborate with cross-functional departments to develop and implement necessary actions for complaints resolution as well to implement initiatives that enhance customer satisfaction, prevent complaints reoccurrence and minimize the number of received complaints.
 </li>
 <li>
 Provide any requested information and report accurately and in a timely manner to the clients.
 </li>
 </ul>
 
 
 
 
 
 Your profile:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in relevant field (customer service, business administration, communication) or equivalent work experience.
 </li>
 <li>
 5 years of experience in Contact Center environment (Inbound, outbound, emails &amp; chat) in which 3+ years of previous experience in customer service complaint handling in healthcare and/or insurance industry preferrable.
 </li>
 <li>
 Excel proficiency in using standard office software (Microsoft office studio)
 </li>
 <li>
 Health Insurance industry / market knowledge.
 </li>
 <li>
 Knowledge related to medical terminology would be a plus.
 </li>
 <li>
 Strong interpersonal and communication skills.
 </li>
 <li>
 Excellent knowledge of MS office and Computer literacy.
 </li>
 <li>
 People management skills &amp; Customer Oriented.
 </li>
 <li>
 Complaint management skill &amp; Problem solving.
 </li>
 <li>
 Data Analytics (understand Contact Center KPIs, reporting &amp; analysis).
 </li>
 </ul>
 
 
 
 
 
 *Munich Re not only stands for fairness with regard to its clients; it is also an equal opportunities employer.
 
 
 
 
</div>

Officer – Complaint Management

FedEx

<div>Customer Support; Hub Operations; Account Creation; Basic Process Onboarding; Bookings; Inquiry; Providing Quotes; Complaint Handling; Issue Resolution; Case Management; Service Recovery; Pro-active Prevention; Claims Handling; Escalated Issue Resolution; Enquiry; Enquiries (Ad Hoc); Basic Complaint Handling; Basic Issue Resolution 
&quot;Please note that the Job will close at 12am on Posting Close date, so please submit your application prior to the Close Date&quot;
Grade - 4
Responsible for the completion of defined processes and procedures to deadline, ensuring accuracy, completeness, and compliance with relevant internal and external standards. Identifies anomalies as they arise and uses judgement based on rules and procedures to resolve. For complex issues, may escalate to senior team members. 
Interpersonal Skills;Written &amp; Verbal Communication Skills;Team Working Skills;Microsoft Office &amp; PC Skills;Problem Solving Skills 
FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone.
All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.<h2 class="jobSectionHeader">
Our Company</h2>
FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World&rsquo;s Most Admired Companies by &quot;Fortune&quot; magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.<h2 class="jobSectionHeader">
Our Philosophy</h2>
The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.<h2 class="jobSectionHeader">
Our Culture</h2>
Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970&rsquo;s. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today&rsquo;s global marketplace.</div>

Customer Care Representative - Omani Nationals only

<div>
 Customer Support; Hub Operations; Account Creation; Basic Process Onboarding; Bookings; Inquiry; Providing Quotes; Complaint Handling; Issue Resolution; Case Management; Service Recovery; Pro-active Prevention; Claims Handling; Escalated Issue Resolution; Enquiry; Enquiries (Ad Hoc); Basic Complaint Handling; Basic Issue Resolution
 
 
 
 "Please note that the Job will close at 12am on Posting Close date, so please submit your application prior to the Close Date"
 
 
 
 
 Grade - 4
 
 
 
 Responsible for the completion of defined processes and procedures to deadline, ensuring accuracy, completeness, and compliance with relevant internal and external standards. Identifies anomalies as they arise and uses judgement based on rules and procedures to resolve. For complex issues, may escalate to senior team members.
 
 
 Interpersonal Skills;Written &amp; Verbal Communication Skills;Team Working Skills;Microsoft Office &amp; PC Skills;Problem Solving Skills
 
 
 FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone.
 
 
 All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.
 
 
 Our Company
 
 
 FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World&rsquo;s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.
 
 
 Our Philosophy
 
 
 The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.
 
 
 Our Culture
 
 
 Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970&rsquo;s. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today&rsquo;s global marketplace.
</div>

<div>Quote Desk; Providing Quotes; Revenue Generation &amp; Retention; Transaction Handling; Complaint Handling; Administration; Customer Experience 
Responsible for the completion of defined processes and procedures to deadline, ensuring accuracy, completeness, and compliance with relevant internal and external standards. Identifies anomalies as they arise and uses judgement based on rules and procedures to resolve. For complex issues, may escalate to senior team members.
Performs defined procedures and processes with accuracy and completeness. Ensures time commitments and deadlines are met. Processes may include use of manual procedures or local, regional, international or global systems. Verifies data and completes procedural checks against predefined processes or criteria to ensure accuracy and quality. Uses appropriate tools and equipment as required.
May make decisions relating to procedural checks, including situations where the outcome is not clearly indicated. Seeks support of senior team members as required. Provides feedback on processes and procedures proactively, making recommendations for continuous improvement to senior team members.
Investigates and resolves problems or exception situations using systems or equipment, as appropriate. May act as the focal point for specific types of resolutions within the department and across other teams. Makes decisions based on clearly defined criteria and escalates others as appropriate to senior members. As required, evaluates options, escalates and gains approval for solutions that are outside of established parameters. Supports implementation of corrective actions.
CORE COMPETENCIES
Customer Focus: Goes the extra mile to delight internal and external customers Acts with internal and external customers in mind Builds relationships through effective communication Identifies customers&rsquo; needs and expectations.
Quality Focus: Makes Quality the driving force every day Uses best practices to highlight opportunities and develop solutions Ensures attention to detail and accuracy Monitors for problems and issues Implements corrective actions Contributes and adapts to continuous process improvement
Results Focus: Does &lsquo;whatever it takes&rsquo; to meet goals &amp; deliver results Takes ownership of goals and stays focused ensures completion of tasks on time and with high quality. 
Microsoft/ Office PC Skills;Written &amp; Verbal Communication Skills;Project Management Skills;Interpersonal SkillsLanguage: Proficiency in English 
FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone.
All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.<h2 class="jobSectionHeader">
Our Company</h2>
FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World&rsquo;s Most Admired Companies by &quot;Fortune&quot; magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.<h2 class="jobSectionHeader">
Our Philosophy</h2>
The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.<h2 class="jobSectionHeader">
Our Culture</h2>
Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970&rsquo;s. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today&rsquo;s global marketplace.</div>

Quote Desk Representative (Saudi National Only)

<div>Quote Desk; Providing Quotes; Revenue Generation &amp; Retention; Transaction Handling; Complaint Handling; Administration; Customer Experience 
Responsible for the completion of defined processes and procedures to deadline, ensuring accuracy, completeness, and compliance with relevant internal and external standards. Identifies anomalies as they arise and uses judgement based on rules and procedures to resolve. For complex issues, may escalate to senior team members.
Performs defined procedures and processes with accuracy and completeness. Ensures time commitments and deadlines are met.Processes may include use of manual procedures or local, regional, international or global systems. Verifies data and completes procedural checks against predefined processes or criteria to ensure accuracy and quality. Uses appropriate tools and equipment as required. May make decisions relating to procedural checks, including situations where the outcome is not clearly indicated. Seeks support of senior team members as required. Provides feedback on processes and procedures proactively, making recommendations for continuous improvement to senior team members.
Investigates and resolves problems or exception situations using systems or equipment, as appropriate. May act as the focal point for specific types of resolutions within the department and across other teams. Makes decisions based on clearly defined criteria and escalates others as appropriate to senior members. As required, evaluates options, escalates and gains approval for solutions that are outside of established parameters. Supports implementation of corrective actions.
CORE COMPETENCIES
Customer Focus: Goes the extra mile to delight internal and external customers Acts with internal and external customers in mind Builds relationships through effective communication Identifies customers&rsquo; needs and expectations.
Quality Focus: Makes Quality the driving force every day Uses best practices to highlight opportunities and develop solutions Ensures attention to detail and accuracy Monitors for problems and issues Implements corrective actions Contributes and adapts to continuous process improvement
Results Focus: Does &lsquo;whatever it takes&rsquo; to meet goals &amp; deliver results Takes ownership of goals and stays focused ensures completion of tasks on time and with high quality. 
Microsoft/ Office PC Skills;Written &amp; Verbal Communication Skills;Project Management Skills;Interpersonal SkillsLanguage: Proficiency in English 
FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone.
All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.<h2 class="jobSectionHeader">
Our Company</h2>
FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World&rsquo;s Most Admired Companies by &quot;Fortune&quot; magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.<h2 class="jobSectionHeader">
Our Philosophy</h2>
The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.<h2 class="jobSectionHeader">
Our Culture</h2>
Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970&rsquo;s. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today&rsquo;s global marketplace.</div>

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457 complaint handler jobs NEAR_ME

Complaint Handler

Complaint Handler

Officer – Complaint Management

Customer Care Representative - Omani Nationals only

Customer Care Representative - Omani Nationals only

Quote Desk Representative (Saudi National Only)

Quote Desk Representative (Saudi National Only)