complaint investigator

State of Nevada

<div>
 ***THIS RECRUITMENT MAY CLOSE WITHOUT FURTHER NOTICE DEPENDING ON THE NUMBER OF APPLICATIONS RECEIVED. APPLICANTS ARE ENCOURAGED TO APPLY AS SOON AS POSSIBLE***
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  Job Summary
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 </strong>
 This position is for Compliance Investigator 1, underfilling a Compliance Investigator 2 in the Southern I&amp;R. The Division of Social Services Compliance Investigators perform investigations regarding violations of federal and/or State laws or regulations pertaining to public assistance programs including but not limited to the Supplemental Nutrition Assistance Program (SNAP), Temporary Assistance for Needy Families (TANF), Nevada Medicaid, Low Income Home Energy Assistance Program (LIHEA), Nevada Child Support Enforcement and Nevada Child Care program. Compliance investigations will be completed following a formal complaint or suspected violation utilizing standard investigative techniques. Incumbents are not sworn peace officers, and enforcement actions are limited to compliance rules specific to the program or regulatory statutes and involve informal resolution and/or recommendations for administrative sanctions or penalties which are imposed by a higher authority. Under close supervision, incumbents perform the duties described in the series concept in a training capacity.
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 <strong>
  Essential Qualifications
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  <br/>
 </strong>
 Bachelor's degree from an accredited college or university in criminal justice, political science, psychology, social work, business administration or closely related field; OR graduation from high school or equivalent education and two years of experience where standard investigative techniques were utilized to make program compliance determinations and prepare detailed reports for the purpose of justifying administrative sanctions, penalties or criminal prosecution. Work experience may be obtained in law enforcement, investigative, regulatory or compliance setting; OR an equivalent combination of education and experience as described above.
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  Job Duties
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 Receive informal and formal complaints by phone or in writing and make determinations regarding possible program violations and jurisdiction under a specified program area; gather and analyze background information and facts pertaining to the case.
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 Conduct interviews with complainants, witnesses, employers, State and local governmental agencies and other sources to obtain information regarding violations or noncompliance; develop leads and facts pertaining to the case to substantiate violation.
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 Prepare required forms and/or notices and send to appropriate parties regarding complaint and alleged violations; review responses and discuss with complainant and respondent.
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 Gather evidence such as records, reports, bank statements, bills, check stubs, sales receipts, transaction verifications, personnel files and historical data pertaining to the initial violation to develop trends or patterns to support the complaint; conduct surveillance activities and serve subpoenas to obtain evidence and expedite the case as required.
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 Develop case files and maintain case logs and reports; file evidence along with chronological documentation regarding investigative steps taken and all contact made with complainant, respondent, witnesses and other sources; utilize information to develop final case report for further litigation as appropriate.
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 Coordinate possible resolution of complaint on an informal basis by conducting meetings and discussions with contending parties, addressing evidence gathered and steps to regain compliance and/or resolution of complaint; negotiate and stipulate final agreements in writing; monitor case to ensure adherence to agreements.
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 Prepare investigative reports encompassing all facts pertaining to the case; outline suspected violations, statements of facts, documentation of evidence, violations committed, statements obtained and findings and conclusions, for review by a higher authority for sanctions and/or criminal prosecution; appear before the governing body or in a court of law to provide testimony as required.
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 Maintain logs and statistical reports regarding status of on-going cases, final disposition, and field work performed, complaints received, and penalties imposed.
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 Conduct training programs regarding agency services, rules and regulations for employers, community groups and the general public to ensure compliance, understanding and awareness.
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 May conduct investigations of business activities on an as needed basis to ensure compliance with program rules and regulations and stipulated agreements.
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 Perform related duties as assigned.
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 Under close supervision, incumbents perform the duties described in the series concept in a training capacity. Work is assigned through instructions and reviewed for accuracy. Progression to the next level may occur upon meeting the minimum qualifications, satisfactory performance and with the recommendation of the appointing authority.
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 <strong>
  Knowledge, Skills, And Abilities
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  General knowledge of:
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 research techniques and application; basic investigative techniques; the theories of human behavior and psychology.
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  Ability to:
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 write concise, logical, grammatically correct reports; speak on a one-to-one basis using appropriate vocabulary and grammar to obtain information and to explain policies; record information quickly and accurately; convey accurate and precise data in a timely manner within established time frames; read and interpret statutes related to the program area to make compliance determinations; speak with individuals of various social, cultural, economic and educational backgrounds.
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 Recruiter Contact Information: Ana Maria Ornellas -aornellas@admin.nv.gov
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 The State of Nevada is an equal opportunity employer dedicated to building diverse, inclusive, and innovative work environments with employees who reflect our communities and enthusiastically serve them. All applicants are considered without regard to race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages.
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  Please send direct Inquiries or correspondence to the recruiter listed on this announcement.
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  Benefits Include
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  <br/>
 </strong>
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   Health Insurance: Medical, dental, life, and disability insurance programs for employees and their dependents/family are offered through the Public Employees&rsquo; Benefits Program (PEBP).
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   Vacation: Accrual of three weeks of annual leave each year.
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   Sick Leave: Accrual of three weeks of sick leave each year.
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   Holidays: 12 paid holidays per year.
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   Retirement: Participation in the Nevada Public Employees Retirement System (PERS). Employees do not contribute to Social Security but will contribute to PERS if their position is at 50% or more full-time equivalency. For more information on how PERS service may impact Social Security benefits, visit the SSA publication.
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   Deferred Compensation: The State offers a voluntary Deferred Compensation Program.
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   No Nevada state income tax.
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   Public Service Loan Forgiveness: Eligible due to public sector employment.
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   Longevity Payments Eligibility: Employees who have received a performance rating of &ldquo;standard&rdquo; or better and have completed eight (8) or more years of continuous service are eligible for longevity pay.
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  Additional benefits
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 may apply to employees covered under a Collective Bargaining Agreement (CBA), depending on their designated bargaining unit. For more information, visit the Labor Relations Unit (LRU).
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 For more details about your rights and responsibilities as a State of Nevada employee, please review the State of Nevada Employee Handbook (PDF).
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 <ul>
  <li>
   State Holidays The holiday schedule for State employees is established by the Legislature.
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 <strong>
  The Following Are Legal Holidays
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  <br/>
 </strong>
 January 1.............................................. New Year's Day
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 Third Monday in January.................. Martin Luther King, Jr.'s Birthday
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 Third Monday in February................ Washington&rsquo;s Birthday
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 Last Monday in May........................... Memorial Day
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 June 19................................................ Juneteenth Day
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 July 4.................................................... Independence Day
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 First Monday in September.............. Labor Day
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 Last Friday in October....................... Nevada Day
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 November 11........................................ Veterans' Day
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 Fourth Thursday in November........ Thanksgiving Day
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 Friday following the Fourth Thursday in November...................... Family Day
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 December 25........................................ Christmas Day
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 When January 1, June 19, July 4, November 11, or December 25 falls on a Saturday, the preceding Friday is the observed legal holiday. If these days fall on Sunday, the following Monday is the observed holiday. Eligibility for holiday pay is covered by the provisions of NAC 284.255
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 01
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 Do you have any of the following?
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   Bachelor&rsquo;s degree from an accredited college or university in criminal justice, political science, psychology, social work, business administration or closely related field.
  </li>
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   Graduation from high school or equivalent education and two years of experience where standard investigative techniques were utilized to make program compliance determinations and prepare detailed reports for the purpose of justifying administrative sanctions, penalties or criminal prosecution. Work experience may be obtained in law enforcement, investigative, regulatory or compliance setting.
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   An equivalent combination of education and experience as described above.
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   None of the above.
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 </ul>
 02
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 A pre-employment criminal history check and fingerprinting are required. Persons offered employment in this position will be required to pay for these items. Can you meet this requirement?
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   Yes
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   No
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 03
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 This position requires a valid driver's license or evidence of equivalent mobility at the time of appointment and for continuing employment. Can you meet this requirement?
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   Yes
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   No
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   Required Question
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COMPLIANCE INVESTIGATOR 1 - UNDERFILL

Nevada State Contractors Board

<div><p>The Nevada State Contractors Board is seeking a qualified candidate for the position of Compliance Investigator. Successful candidate will be investigating complaints against licensed and unlicensed contractors involving alleged violation of Nevada law that may involve workmanship, financial matters, and administrative violations.</p><p><b>
Duties and Responsibilities May Include, But Are Not Limited To:</b></p><p>
 Respond to complaints from consumers, contractors, suppliers, or public agencies.</p><p>
 Investigate workmanship standards, failure to pay allegations, and various administrative violations related to residential and commercial construction projects.</p><p>
 Gather and evaluate evidence such as contracts, bid documents, workmanship standards, building permits, business license information, worker&rsquo;s compensation and Employment security records and any other relevant documentation.</p><p>
 Coordinate possible case resolution by conducting meetings and facilitating other corrective action.</p><p>
 Prepare investigative memorandum and other investigative reports as required.</p><p>
 Prepare, read, and understand legal and court documents and indentify case relevant information.</p><p>
 Identify situations in which life/safety hazards exist and quickly coordinate appropriate jurisdictional authority and corrective action.</p><p>
 Prepare case files for disciplinary proceedings and testify at administrative and judicial hearings.</p><b><br>
Requirements</b><p><br>
Qualifications:</p><p>
 Be at least 21 years of age, a citizen of the United States and possess a valid</p><p>
Nevada Drivers license and be insurable as a driver under a motor vehicle</p><p>
liability.</p><p>
 Possess four (4) years of full-time work experience conducting investigations or</p><p>
building inspections; or a Bachelor&rsquo;s degree from an accredited college or</p><p>
university with a major in pre-engineering, construction inspection, construction</p><p>
technology or related area of study; or the equivalent combination of training,</p><p>
education and experience.</p><p>
 Demonstrate knowledge of the provisions of NRS 624 and the building codes for</p><p>
use in Nevada.</p><p>
 Complete annually at least 16 hours of training related to construction. Comply</p><p>
with the Code of Ethical Standards as prescribed in NRS 281A.400 and submit to</p><p>
the Board a completed set of fingerprints and written permission authorizing the</p><p>
Board to submit those fingerprints to the Nevada Records of Criminal History for</p><p>
submission to the Federal Bureau of Investigation for its report policy obtained by</p><p>
the Board.</p><p>
 The successful candidate must successfully pass the Construction Management</p><p>
Survey Exam (CMS), administered by the NSCB within the first year of</p><p>
employment.</p><p>
PHYSICAL DEMANDS</p><p>
 The physical demands described here are representative of those that must be</p><p>
met by an employee to successfully perform the essential functions of this job.</p><p>
Reasonable accommodations may be made to enable individuals with disabilities</p><p>
to perform the essential functions.</p><p>
 Must be able to move safely about construction work sites. Mobility to work in a</p><p>
typical office setting, use standard office equipment, operate a motor vehicle to</p><p>
attend meetings and inspect properties; strength and stamina to inspect various</p><p>
residential, commercial, and industrial properties or other facilities; vision to read</p><p>
printed materials and computer screen; and hearing and speech to communicate</p><p>
in person or over the telephone.</p><p>
 Frequently required to talk or hear; stand; walk; sit; use hands to finger, handle or</p><p>
feel; reach with hands and arms; regularly lift and/or carry up to 10 pounds;</p><p>
frequently life and/or move up to 25 pounds, and occasionally lift and/or move up</p><p>
to 50 pounds. Specific vision abilities required by this job included close vision,</p><p>
distance vision, peripheral vision, depth perception, and ability to adjust focus.</p><b><br>
Benefits</b><p><b><br>
SALARY AND BENEFITS</b></p><p>
Position Salary Range: is $60,000 - $84,261 annually.</p><p>
Benefit package includes Medical, Dental, Vision, 401(a) and 457(b) pension plans. The</p><p>
Board is a quasi public agency and employees are not participants in the P.E.R.S.</p><p>
retirement program.</p><p>
Send resume to: recruit@nscb.state.nv.us.</p></div>

Construction Compliance Investigator

Texas Department Of Criminal Justice

<div>
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   PDate 043026 033233 Location of vacancy: Estelle Unit/Huntsville
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   This website contains only partial information regarding this job posting and application procedures.
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   For complete information regarding minimum qualification requirements, availability of study material, work site visits and TDCJ application instructions, go to www.tdcj.texas.gov. Click on EMPLOYMENT and JOB SEARCH. When applying for this position, please reference TDCJ Job Posting No. 019099E2.
  </li>
 </ul>
</div>


INVESTIGATOR I - Inmate Grievance

University of Oklahoma

<div></div><div><div><b>Job no:</b> 492838<br>
<b>Work type:</b> Professional<br>
<b>Location:</b> Oklahoma City<br>
<b>Categories:</b> Technology/Research<br>
</div>
<div><p><b>Pay Range: </b>Targeted salary up to $60,500 based on experience and education.</p>
<p><b>
Benefits Eligible: </b>Yes</p>
<p><b>
Work Schedule: </b>Monday &ndash; Friday, 8:00 a.m. to 5:00 p.m. (may include some weekends)</p>
<p><b>
Travel: </b>Required</p>
<p><b>
For Best Consideration Date: </b>June 1, 2026</p>
<div>
<div><div><div><p><b>Position Introduction:</b></p>
<p>
Established in 2013, the Oklahoma Clinical and Translational Science Institute (OCTSI) serves as a catalyst for clinical and translational research that improves health and healthcare for Oklahomans. As a quality improvement coordinator, you will play a vital role in advancing quality, safety, and continuous improvement in patient care. This position supports quality improvement initiatives through medical record reviews, data collection and analysis, and coordination of surveys. Working closely with clinical staff and leadership, this role helps identify opportunities, improve clinical workflow, and implement quality improvement strategies to enhance patient outcomes and support a culture of excellence in primary care delivery.</p>
<p>
View full job description.</p></div></div><div><br>
<div>
<p><b>Required Education and Experience:</b></p>
<ul>
<li>Bachelor's Degree in Nursing or other Allied Health program.</li>
<li>24 months clinical health care experience in any of the following: direct patient care, medical record and clinic/site reviews, patient complaint investigator, clinical guidelines, and quality of care/risk management/patient safety issues.</li>
</ul>
<p><b>Required Certifications and Licenses:</b></p>
<p>
None</p>
</div>
</div><br>
</div></div><p><b>Hiring Contingent Upon a Background Check:</b> Yes</p>
</div>
<p><b>Advertised:</b> 06 May 2026 Central Daylight Time<br>
<b>Applications close:</b> 05 Aug 2026 Central Daylight Time</p></div><p></p>

Clinical Quality Improvement Coordinator

Lemieux & Associates

<div>
 Come grow with us! Lemieux &amp; Associates, a national leader in the investigative industry, is seeking experienced Field Investigators in the Brooklyn, NY or surrounding area. This is a part-time position for the right individual. The owners are entrepreneurial, experienced field investigators, each with over 25 years of experience. We understand the job and never forgot our roots in the field. We are dedicated professionals with a motivational management style with proven ability to recruit, develop and direct highly successful teams that consistently excel.
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  You must have surveillance experience as a Private Investigator, SIU/Claims investigation experience and reside in the Buffalo or surrounding area. Please submit your resume and complete the questionnaire. If you do not complete the questionnaire, your resume will not be accepted.
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  Job Classification: Non-Exempt
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  Position Summary
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 A part-time investigator familiar with New York State Insurance Fund surveillance &amp; SIU/Claims investigations is needed to cover the Buffalo and surrounding area. Applicants must be timely with follow-up and have experience conducting surveillance &amp; SIU/Claims investigation specifically for NYSIF. The investigator must also be familiar with NYSIF protocols and be able to follow all directives and policies in place.
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 Note: If an applicant is currently on another agencies NYSIF Personnel Spreadsheet, they must be removed prior to employment with Lemieux &amp; Associates as a NYSIF investigator.
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  Essential Job Functions
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   Conducting surveillance assignments within investigation parameters and special instructions
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   Conducting PDFR's (Alive and Well checks), Beneficiary Field Reviews, Claimant/Employer Interviews, and Forms assignments.
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   The investigator must also be familiar with NYS WCB forms and be able to determine whether the acquired forms are acceptable for submission to the WCB by the client.
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   Investigators are expected to be able to discreetly determine information such as the subject's identity, whereabouts, and any other investigative procedures that may include direct contact as the investigation warrants.
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   Surveillance typically is conducted in four-hour blocks but is subject to change, with multiple blocks worked per day.
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   The investigator is also expected to follow procedures and protocols laid out by Lemieux &amp; Associates as well as the client.
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   Testifies to the facts collected in any hearing or court of law.
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   Other assignments and projects as dictated by business need or management direction.
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  Required Skills And Abilities
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 <ul>
  <li>
   Working Knowledge of Windows, Microsoft Office, Internet Explorer, and Adobe Acrobat
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   Effective written communication skills and report writing
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   Strong organizational and time management skills
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   Demonstrated strong interpersonal communication skills and the ability to effectively build rapport
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   Ability to make timely phone calls as necessary to facilitate an interview
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   Ability to conduct interviews with employers and claimants thoroughly while following procedures and protocols laid out by Lemieux &amp; Associates as well as the client
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   Flexibility to work varied/irregular hours and days including holidays and weekends
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   Able to work well independently
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   Able to travel extensively throughout assigned territory and effectively manage expenses
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   Possess a reliable vehicle, digital camera and computer with Windows Operating
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   Possess a valid state-issued driver's license
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  Qualifications
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 <ul>
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   Experience conducting surveillance as a private investigator is a must
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   Bi-lingual is a plus
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   Possess a valid state-issued driver's license
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   Possess a reliable vehicle, digital camera and computer with Windows Operating System, Microsoft Word and Internet connection
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  </li>
 </ul>
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  Physical Demands And Work Environment
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 </strong>
 While performing the duties of this job, the employee is typically in the community. The employee is regularly required to spend long periods of time in an automobile or other location for surveillance purposes. Regularly operates a video camera, computer, and cellular telephone. Communicates on a regular basis with supervisors, clients, and staff via telephone and email. The noise level in the work environment is usually moderate.
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 Salary: $25 - $30 per hour
</div>


Buffalo, NY NYSIF Surveillance & SIU Investigator

Department Of Family And Protective Services

<div><div>The Texas Department of Family and Protective Services (DFPS) works to build on strengths of families and communities to keep children and vulnerable adults safe, so they thrive. We do this through investigations, services, and referrals.</div><div></div><div><b><br>
What You Get Beyond Your Paycheck</b></div><div>
When you join the State of Texas, your monthly paycheck is just one part of your real income. Our benefits provide extra value that many private employers simply don&rsquo;t match&mdash;often adding hundreds of dollars each month to what you take home or save.</div><div></div><div><br>
Here&rsquo;s what you get as a full-time employee:</div><ul><li><b>
100% paid health insurance</b> for you, and 50% paid for eligible family members&mdash;saving you hundreds every month in out-of-pocket medical costs</li><li><b>
Retirement plans</b> with lifetime monthly payments after five years of state service, plus options to save even more with 401(k) and 457 plans</li><li><b>
Paid vacation, holidays, and sick leave</b> so you can recharge and take care of life outside work (that&rsquo;s time off you&rsquo;re actually paid for)</li><li><b>
Optional dental, vision, and life insurance</b>&mdash;at rates much lower than most private plans</li><li><b>
Flexible spending accounts</b> for added tax savings on health and dependent care</li><li><b>
Employee discounts</b> on things like gym memberships, electronics, and entertainment</li></ul><div></div><div><br>
You also might qualify for Public Service Loan Forgiveness, which could help you pay off federal student loans faster.</div><div>
You can see all the details here: ERS recruitment brochure</div><p></p><p><b><br>
Functional Title: </b>APS Investigator Specialist<br>
<b>Job Title: </b>APS INV Specialist I<br>
<b>Agency: </b>Dept of Family &amp; Protectve Svc<br>
<b>Department: </b>Region 5 APS In-Home Dir Del<br>
<b>Posting Number: </b>15890<br>
<b>Closing Date: </b>05/13/2026<br>
<b>Posting Audience: </b>Internal and External<br>
<b>Occupational Category: </b>Protective Services<br>
<b>Salary Range: </b>$3,816.65<b> </b>- $5,372.41<br>
<b>Pay Frequency: </b>Monthly<br>
<b>Salary Group: </b>TEXAS-B-17<br>
<b>Shift: </b>Day<br>
<b>Additional Shift:</b><br>
<b>Telework: </b>Not Eligible for Telework<br>
<b>Travel: </b>Up to 75%<br>
<b>Regular/Temporary: </b>Regular<br>
<b>Full Time/Part Time: </b>Full time<br>
<b>FLSA Exempt/Non-Exempt:</b> Nonexempt<br>
<b>Facility Location:</b>
<br>
<b>Job Location City:</b> ORANGE<br>
<b>Job Location Address:</b> 2220 GLORIA DR<br>
<b>Other Locations:</b>
<br>
<b>MOS Codes:</b> 0149,5805,5821,5822,5832,14N,14NX,183X,1N0X1,230X,311A,31D,351L,351M,35L,35M,42SX,43HX,4C0X1,4E0X1<br>
5IX,683X,68X,71SX,73A,783X,HM,INV,IS,ISS,IV,MST,NC,OAP12</p><br>
<div><b>
Brief Job Description:</b></div><div></div><p><br>
An APS Investigator Specialist protects the elderly and adults with disabilities who are unable to protect themselves. An APS Investigator Specialist has a very challenging job that can be stressful at times &ndash;but there are few occupations that offer more opportunities to learn new things about families, your community and yourself.<br>
<br>
Newly hired employees holding a Master's Degree in Social Work qualify for an automatic starting salary increase of 6.8%.<br>
<br>
HELP US MAKE A DIFFERENCE:</p><p>
To explore more of what Adult Protective Services Investigators do, click here.</p><p>
For a realistic job preview of this position and to learn more DFPS, please click here. You will also have access to a self-assessment that will help you determine if this type of work is something that is a good fit for you.
</p><div>DFPS is committed to its employees' professional development and ongoing success and offers the DFPS Certification Program to enhance skills and advance careers within our organization. The program is tailored specifically for DFPS employees, provides the opportunity to earn additional compensation through a supportive learning environment that fosters growth and innovation, and equips participants with the knowledge and skills needed to deepen their expertise in their respective role.</div><div></div><div><b><br>
Essential Job Functions (EJFs):</b></div><br>
<div></div><ul><li>
Investigates reports of abuse, neglect or exploitation of elderly or disabled adults to assess the urgency of the problem by interviewing clients, family members and other to gather social, functional, physical and mental- emotional information for evaluation.</li><li>
Provides services after normal working hours and on weekends to maintain 24 hour coverage, including receiving reports of alleged abuse, neglect or exploitation.</li><li>
Determines temporary or long-term action to be taken to remove or lessen an immediate threat to the life or health of an adult protective services client to include counseling clients and caregivers, providing information and referral services, testifying in court to seek emergency protective services, finding alternate housing when necessary, and providing on-going services.</li><li>
Develops individualized service plans to meet the needs of the adult protective services client and maintains detailed documentation on each case.</li><li>
Makes presentations and participates in community awareness and related activities to inform the public about the program.</li><li>
Prepares routine, statistical, and special reports for management.</li><li>
Serves in lead capacity in absence of supervisor.</li><li>
Performs other duties as assigned and required to maintain unit operations.</li><li>
Promotes and demonstrates appropriate respect for cultural diversity among coworkers and all work-related contacts.</li><li>
Attends work regularly in accordance with agency leave policy.</li></ul><div></div><div><b><br>
Knowledge, Skills and Abilities (KSAs):</b></div><br>
<p></p><ul><li>
Knowledge of agency policies, procedures, and standards.</li><li>
Knowledge of Texas laws relating to adult protective services.</li><li>
Knowledge of gerontology and the dynamics of the aging process.</li><li>
Knowledge of special problems of the aged and disabled.</li><li>
Knowledge of crisis intervention techniques and skills.</li><li>
Knowledge of differing cultures/ethnic groups and values.</li><li>
Skill in establishing and maintaining effective working relationships.</li><li>
Skill in effective verbal and written communication.</li><li>
Ability to work effectively with difficult abuse/neglect complaints.</li><li>
Ability to empathize and provide encouragement to disabled adults and the elderly and to help them meet particular needs and alleviate problems.</li><li>
Ability to operate a personal computer and various software packages.</li><li>
Ability to operate standard office equipment including fax and copy machines.</li><li>
Ability to make home visits in isolated or high crime areas that may involve exposure to substandard and unsanitary living conditions.</li><li>
Ability to be on call in order to receive reports of abuse, neglect, and exploitation.</li><li>
Ability to work with violent and dangerous individuals.</li></ul><div></div><div><b><br>
Registrations, Licensure Requirements or Certifications:</b></div><div></div><p><br>
This position requires use of the applicant's personal motor vehicle to complete job functions.</p><div>
Applicants for positions must have a reliable motor vehicle and acceptable driving record for the past five years, and a current, valid Texas driver's license appropriate for the vehicle and passenger or cargo load. Applicants must provide proof of driving record, insurance, and license.</div><div></div><div><b><br>
Initial Screening Criteria:</b></div><div></div><p><br>
Adult Protective Services Investigator Specialist I: An accredited Bachelor's degree <b>OR</b> accredited Associate's degree plus two (2) years of relevant work experience <b>OR</b> 60 accredited college credit hours plus two (2) years relevant work experience <b>OR</b> 90 accredited college credit hours plus one (1) year of relevant work experience. Examples of relevant work experience in social, human, or protective services include paid or volunteer work within social service agencies or communities providing services to families or other at-risk populations.</p><p>
Adult Protective Services Investigator Specialist II: An accredited Bachelor's degree <b>OR</b> accredited Associate's degree plus two (2) years of relevant work experience <b>OR</b> 60 accredited college credit hours plus two (2) years relevant work experience <b>OR</b> 90 accredited college credit hours plus one (1) year of relevant work experience. Examples of relevant work experience in social, human, or protective services include paid or volunteer work within social service agencies or communities providing services to families or other at-risk populations. Employed as an Adult Protective Services Investigator Specialist I for 9 months AND have received Adult Protective Services Investigator Specialist Certification OR currently employed as an Adult Protective Services Investigator Specialist II in Texas Department of Family and Protective Services OR previously employed as an Adult Protective Services Investigator Specialist II in Texas Department of Family and Protective Services.</p><p>
Adult Protective Services Investigator Specialist III: An accredited Bachelor's degree <b>OR</b> accredited Associate's degree plus two (2) years of relevant work experience <b>OR</b> 60 accredited college credit hours plus two (2) years relevant work experience <b>OR</b> 90 accredited college credit hours plus one (1) year of relevant work experience. Examples of relevant work experience in social, human, or protective services include paid or volunteer work within social service agencies or communities providing services to families or other at-risk populations. Employed as an Adult Protective Services Investigator Specialist II for 9 months AND have received Advanced Adult Protective Services Investigator Specialist Certification OR currently employed as a Adult Protective Services Investigator Specialist III in Texas Department of Family and Protective Services OR previously employed as an Adult Protective Services Investigator Specialist III in Texas Department of Family and Protective Services.</p><p>
Adult Protective Services Investigator Specialist IV: An accredited Bachelor's degree <b>OR</b> accredited Associate's degree plus two (2) years of relevant work experience <b>OR</b> 60 accredited college credit hours plus two (2) years relevant work experience <b>OR</b> 90 accredited college credit hours plus one (1) year of relevant work experience. Examples of relevant work experience in social, human, or protective services include paid or volunteer work within social service agencies or communities providing services to families or other at-risk populations. Employed as an Adult Protective Services Investigator Specialist III for 24 months AND have received Senior Adult Protective Services Investigator Specialist Certification OR currently employed as an Adult Protective Services Investigator Specialist IV in Texas Department of Family and Protective Services OR previously employed as an Adult Protective Services Investigator Specialist IV in Texas Department of Family and Protective Services.</p><div></div><div><b><br>
Preferred Criteria</b></div><br>
<div></div><ul><li>
Completion of coursework or a degree in Social Work, Criminal Justice, Sociology, Counseling, Education, or a related field.</li><li>
Experience working in a government agency, nonprofit, or school providing support to individuals or families in need, including children, adults, older adults, or people with disabilities.</li><li>
Prior experience in case management, investigations, law enforcement, or courtroom testimony related to protective services, social services, or family and adult welfare.</li><li>
Experience conducting interviews or assessments with individuals or families regarding highly sensitive matters.</li></ul><div></div><div><b><br>
Additional Information:</b></div><div></div><p><br>
This position may be filled at any level from an APS Specialist I to APS Specialist IV. Factors such as education and experience may be considered when establishing the starting salary; however, the starting salary for this position may not exceed the maximum of the pay group.
</p><p>PHYSICAL REQUIREMENTS:</p><p>
These requirements are not exhaustive, and additional job related physical requirements may be added to these by individual agencies on an as needed basis. Corrective devices may be used to meet physical requirements. These are typical requirements; however, reasonable accommodations are possible.</p><div>
Physical Activities: He/she is frequently asked to stand, hear, and talk; he/she is occasionally asked to climb.</div><div><br>
</div><div>Physical Demands: The incumbent typically performs work that requires him/her to exert up to 20 pounds occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.</div><div></div><div><br>
Visual Requirements: The incumbent must be able to see objects clearly at 20 inches or less, and at 20 or more feet. In addition, he/she must be able to adjust his/her eyes to bring objects into focus, distinguish colors, see objects in his/her peripheral vision, and see objects in three dimensions.</div><div></div><div><br>
Working Conditions: He/she typically works in a mobile environment (the majority of work is performed outside of the office environment) and is exposed occasionally to adverse environmental conditions including, but not necessarily limited to, extreme heat, wetness and humidity, chemicals, close quarters, gases and heights.</div><div></div><p><br>
The APS Professional Education Program reimburses eligible staff for the cost of tuition and fees up to $10,500 per fiscal year. An applicant must be an APS employee and must have one year of full-time continuous APS employment before the date of the application is due. To be eligible, you must be enrolled in a bachelor&rsquo;s or master&rsquo;s program that is relevant to APS work and any position within APS can apply.
</p><p>Business-related travel is reimbursed at the state-approved mileage rate and according to DFPS policy.</p><p>
APS Investigator Specialists are mobile caseworkers. Mobile casework is not the same as working from home. APS Investigator Specialists spend the majority of their workday &ldquo;in the field&rdquo; conducting home visits to interview clients and alleged perpetrators. Although each workday may begin and end at home, APS Investigator Specialists are expected to be in the field making visits and engaging the community every day.
</p><p>This role requires frequent travel to homes and offices both within and outside your assigned region. Reliable transportation and a strong willingness to travel are essential, as you can expect to be on the road about 60% of the time. While much of your travel will be local, there will be instances&mdash;including last-minute situations&mdash;where you&rsquo;ll need to go outside your assigned counties, sometimes with little notice. Some overnight travel is also required, especially during initial training held outside your area and as cases demand. Flexibility is critical, as our mission to protect the most vulnerable means you must be ready to serve clients wherever and whenever you are needed.</p><p></p><p><br>
Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.</p><p>
Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor&rsquo;s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions. You may also contact the DFPS Military Liaison at dfpsmilvets@dfps.texas.gov with additional questions.</p><p>
Applicants selected for hire must pass a background check and if applicable a driver&rsquo;s record check.</p><p>
State of Texas employees are required to maintain the security and integrity of critical infrastructure as defined in Section 117.001(2), State of Texas Business and Commerce Code. Applicants selected for hire comply with this code by completing related training and abiding by agency cybersecurity and communications system usage policies.</p><p>
As a state agency, DFPS is required by Texas Administrative Code (TAC 206 and 213) to ensure all Electronic Information Resources (EIR) follow accessibility standards. The staff must be familiar with the WCAG 2.1 AA and Section 508 to create accessible content including but not limited to; Microsoft Office documents, Adobe PDFs, webpages, software, training guides, video, and audio files.</p><p>
DFPS uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Employees must provide documentation to DFPS to show their identity and authorization to work in the US. Please review the following link for authorized documents: https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents .</p><p>
In compliance with the Americans with Disabilities Act (ADA), HHS/DFPS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS/DFPS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.</p></div>

APS Investigator Specialist

<div><div>The Texas Department of Family and Protective Services (DFPS) works to build on strengths of families and communities to keep children and vulnerable adults safe, so they thrive. We do this through investigations, services, and referrals.</div><div></div><div><b><br>
What You Get Beyond Your Paycheck</b></div><div>
When you join the State of Texas, your monthly paycheck is just one part of your real income. Our benefits provide extra value that many private employers simply don&rsquo;t match&mdash;often adding hundreds of dollars each month to what you take home or save.</div><div></div><div><br>
Here&rsquo;s what you get as a full-time employee:</div><ul><li><b>
100% paid health insurance</b> for you, and 50% paid for eligible family members&mdash;saving you hundreds every month in out-of-pocket medical costs</li><li><b>
Retirement plans</b> with lifetime monthly payments after five years of state service, plus options to save even more with 401(k) and 457 plans</li><li><b>
Paid vacation, holidays, and sick leave</b> so you can recharge and take care of life outside work (that&rsquo;s time off you&rsquo;re actually paid for)</li><li><b>
Optional dental, vision, and life insurance</b>&mdash;at rates much lower than most private plans</li><li><b>
Flexible spending accounts</b> for added tax savings on health and dependent care</li><li><b>
Employee discounts</b> on things like gym memberships, electronics, and entertainment</li></ul><div></div><div><br>
You also might qualify for Public Service Loan Forgiveness, which could help you pay off federal student loans faster.</div><div>
You can see all the details here: ERS recruitment brochure</div><p></p><p><b><br>
Functional Title: </b>APS Investigator Specialist<br>
<b>Job Title: </b>APS INV Specialist III<br>
<b>Agency: </b>Dept of Family &amp; Protectve Svc<br>
<b>Department: </b>Region 5 APS In-Home Dir Del<br>
<b>Posting Number: </b>15859<br>
<b>Closing Date: </b>05/13/2026<br>
<b>Posting Audience: </b>Internal and External<br>
<b>Occupational Category: </b>Protective Services<br>
<b>Salary Range: </b>$4,408.14<b> </b>- $6,335.66<br>
<b>Pay Frequency: </b>Monthly<br>
<b>Salary Group: </b>TEXAS-B-19<br>
<b>Shift: </b>Day<br>
<b>Additional Shift:</b><br>
<b>Telework:</b><br>
<b>Travel: </b>Up to 75%<br>
<b>Regular/Temporary: </b>Regular<br>
<b>Full Time/Part Time: </b>Full time<br>
<b>FLSA Exempt/Non-Exempt:</b> Nonexempt<br>
<b>Facility Location:</b>
<br>
<b>Job Location City:</b> NACOGDOCHES<br>
<b>Job Location Address:</b> 2027 N STALLINGS<br>
<b>Other Locations:</b> Hemphill<br>
<b>MOS Codes:</b> 0149,5805,5821,5822,5832,14N,14NX,183X,1N0X1,230X,311A,31D,351L,351M,35L,35M,42SX,43HX,4C0X1,4E0X1<br>
5IX,683X,68X,71SX,73A,783X,HM,INV,IS,ISS,IV,MST,NC,OAP12</p><br>
<div><b>
Brief Job Description:</b></div><div></div><div><b><br>
THIS POSITION WILL BE HOUSED IN HEMPHILL. COVERAGE AREAS INCLUDE NACOGDOCHES, ANGELINA, SHELBY, AND SABINE COUNTIES.</b></div><div></div><p><br>
An APS Investigator Specialist protects the elderly and adults with disabilities who are unable to protect themselves. An APS Investigator Specialist has a very challenging job that can be stressful at times &ndash;but there are few occupations that offer more opportunities to learn new things about families, your community and yourself.<br>
<br>
Newly hired employees holding a Master's Degree in Social Work qualify for an automatic starting salary increase of 6.8%.<br>
<br>
HELP US MAKE A DIFFERENCE:</p><p>
To explore more of what Adult Protective Services Investigators do, click here.</p><p>
For a realistic job preview of this position and to learn more DFPS, please click here. You will also have access to a self-assessment that will help you determine if this type of work is something that is a good fit for you.
</p><div>DFPS is committed to its employees' professional development and ongoing success and offers the DFPS Certification Program to enhance skills and advance careers within our organization. The program is tailored specifically for DFPS employees, provides the opportunity to earn additional compensation through a supportive learning environment that fosters growth and innovation, and equips participants with the knowledge and skills needed to deepen their expertise in their respective role.</div><div></div><div><b><br>
Essential Job Functions (EJFs):</b></div><br>
<div></div><ul><li>
Investigates reports of abuse, neglect or exploitation of elderly or disabled adults to assess the urgency of the problem by interviewing clients, family members and other to gather social, functional, physical and mental- emotional information for evaluation.</li><li>
Provides services after normal working hours and on weekends to maintain 24 hour coverage, including receiving reports of alleged abuse, neglect or exploitation.</li><li>
Determines temporary or long-term action to be taken to remove or lessen an immediate threat to the life or health of an adult protective services client to include counseling clients and caregivers, providing information and referral services, testifying in court to seek emergency protective services, finding alternate housing when necessary, and providing on-going services.</li><li>
Develops individualized service plans to meet the needs of the adult protective services client and maintains detailed documentation on each case.</li><li>
Makes presentations and participates in community awareness and related activities to inform the public about the program.</li><li>
Prepares routine, statistical, and special reports for management.</li><li>
Serves in lead capacity in absence of supervisor.</li><li>
Performs other duties as assigned and required to maintain unit operations.</li><li>
Promotes and demonstrates appropriate respect for cultural diversity among coworkers and all work-related contacts.</li><li>
Attends work regularly in accordance with agency leave policy.</li></ul><div></div><div><b><br>
Knowledge, Skills and Abilities (KSAs):</b></div><br>
<p></p><ul><li>
Knowledge of agency policies, procedures, and standards.</li><li>
Knowledge of Texas laws relating to adult protective services.</li><li>
Knowledge of gerontology and the dynamics of the aging process.</li><li>
Knowledge of special problems of the aged and disabled.</li><li>
Knowledge of crisis intervention techniques and skills.</li><li>
Knowledge of differing cultures/ethnic groups and values.</li><li>
Skill in establishing and maintaining effective working relationships.</li><li>
Skill in effective verbal and written communication.</li><li>
Ability to work effectively with difficult abuse/neglect complaints.</li><li>
Ability to empathize and provide encouragement to disabled adults and the elderly and to help them meet particular needs and alleviate problems.</li><li>
Ability to operate a personal computer and various software packages.</li><li>
Ability to operate standard office equipment including fax and copy machines.</li><li>
Ability to make home visits in isolated or high crime areas that may involve exposure to substandard and unsanitary living conditions.</li><li>
Ability to be on call in order to receive reports of abuse, neglect, and exploitation.</li><li>
Ability to work with violent and dangerous individuals.</li></ul><div></div><div><b><br>
Registrations, Licensure Requirements or Certifications:</b></div><div></div><p><br>
This position requires use of the applicant's personal motor vehicle to complete job functions.</p><div>
Applicants for positions must have a reliable motor vehicle and acceptable driving record for the past five years, and a current, valid Texas driver's license appropriate for the vehicle and passenger or cargo load. Applicants must provide proof of driving record, insurance, and license.</div><div></div><div><b><br>
Initial Screening Criteria:</b></div><div></div><p><br>
Adult Protective Services Investigator Specialist I: An accredited Bachelor's degree <b>OR</b> accredited Associate's degree plus two (2) years of relevant work experience <b>OR</b> 60 accredited college credit hours plus two (2) years relevant work experience <b>OR</b> 90 accredited college credit hours plus one (1) year of relevant work experience. Examples of relevant work experience in social, human, or protective services include paid or volunteer work within social service agencies or communities providing services to families or other at-risk populations.</p><p>
Adult Protective Services Investigator Specialist II: An accredited Bachelor's degree <b>OR</b> accredited Associate's degree plus two (2) years of relevant work experience <b>OR</b> 60 accredited college credit hours plus two (2) years relevant work experience <b>OR</b> 90 accredited college credit hours plus one (1) year of relevant work experience. Examples of relevant work experience in social, human, or protective services include paid or volunteer work within social service agencies or communities providing services to families or other at-risk populations. Employed as an Adult Protective Services Investigator Specialist I for 9 months AND have received Adult Protective Services Investigator Specialist Certification OR currently employed as an Adult Protective Services Investigator Specialist II in Texas Department of Family and Protective Services OR previously employed as an Adult Protective Services Investigator Specialist II in Texas Department of Family and Protective Services.</p><p>
Adult Protective Services Investigator Specialist III: An accredited Bachelor's degree <b>OR</b> accredited Associate's degree plus two (2) years of relevant work experience <b>OR</b> 60 accredited college credit hours plus two (2) years relevant work experience <b>OR</b> 90 accredited college credit hours plus one (1) year of relevant work experience. Examples of relevant work experience in social, human, or protective services include paid or volunteer work within social service agencies or communities providing services to families or other at-risk populations. Employed as an Adult Protective Services Investigator Specialist II for 9 months AND have received Advanced Adult Protective Services Investigator Specialist Certification OR currently employed as a Adult Protective Services Investigator Specialist III in Texas Department of Family and Protective Services OR previously employed as an Adult Protective Services Investigator Specialist III in Texas Department of Family and Protective Services.</p><p>
Adult Protective Services Investigator Specialist IV: An accredited Bachelor's degree <b>OR</b> accredited Associate's degree plus two (2) years of relevant work experience <b>OR</b> 60 accredited college credit hours plus two (2) years relevant work experience <b>OR</b> 90 accredited college credit hours plus one (1) year of relevant work experience. Examples of relevant work experience in social, human, or protective services include paid or volunteer work within social service agencies or communities providing services to families or other at-risk populations. Employed as an Adult Protective Services Investigator Specialist III for 24 months AND have received Senior Adult Protective Services Investigator Specialist Certification OR currently employed as an Adult Protective Services Investigator Specialist IV in Texas Department of Family and Protective Services OR previously employed as an Adult Protective Services Investigator Specialist IV in Texas Department of Family and Protective Services.</p><div></div><div><b><br>
Preferred Criteria</b></div><br>
<div></div><ul><li>
Completion of coursework or a degree in Social Work, Criminal Justice, Sociology, Counseling, Education, or a related field.</li><li>
Experience working in a government agency, nonprofit, or school providing support to individuals or families in need, including children, adults, older adults, or people with disabilities.</li><li>
Prior experience in case management, investigations, law enforcement, or courtroom testimony related to protective services, social services, or family and adult welfare.</li><li>
Experience conducting interviews or assessments with individuals or families regarding highly sensitive matters.</li></ul><div></div><div><b><br>
Additional Information:</b></div><div></div><p><b><br>
This position may be filled at any level from an APS Specialist I to APS Specialist IV</b><b>.</b> Factors such as education and experience may be considered when establishing the starting salary; however, the starting salary for this position may not exceed the maximum of the pay group.</p><p>
PHYSICAL REQUIREMENT:</p><p>
These requirements are not exhaustive, and additional job related physical requirements may be added to these by individual agencies on an as needed basis. Corrective devices may be used to meet physical requirements. These are typical requirements; however, reasonable accommodations are possible.</p><div>
Physical Activities: He/she is frequently asked to stand, hear, and talk; he/she is occasionally asked to climb.</div><div><br>
</div><div>Physical Demands: The incumbent typically performs work that requires him/her to exert up to 20 pounds occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.</div><div></div><div><br>
Visual Requirements: The incumbent must be able to see objects clearly at 20 inches or less, and at 20 or more feet. In addition, he/she must be able to adjust his/her eyes to bring objects into focus, distinguish colors, see objects in his/her peripheral vision, and see objects in three dimensions.</div><div></div><div><br>
Working Conditions: He/she typically works in a mobile environment (the majority of work is performed outside of the office environment) and is exposed occasionally to adverse environmental conditions including, but not necessarily limited to, extreme heat, wetness and humidity, chemicals, close quarters, gases and heights.</div><div></div><p><br>
The APS Professional Education Program reimburses eligible staff for the cost of tuition and fees up to $10,500 per fiscal year. An applicant must be an APS employee and must have one year of full-time continuous APS employment before the date of the application is due. To be eligible, you must be enrolled in a bachelor&rsquo;s or master&rsquo;s program that is relevant to APS work and any position within APS can apply.
</p><p>Business-related travel is reimbursed at the state-approved mileage rate and according to DFPS policy.</p><p>
APS Investigator Specialists are mobile caseworkers. Mobile casework is not the same as working from home. APS Investigator Specialists spend the majority of their workday &ldquo;in the field&rdquo; conducting home visits to interview clients and alleged perpetrators. Although each workday may begin and end at home, APS Investigator Specialists are expected to be in the field making visits and engaging the community every day.
</p><p>This role requires frequent travel to homes and offices both within and outside your assigned region. Reliable transportation and a strong willingness to travel are essential, as you can expect to be on the road about 60% of the time. While much of your travel will be local, there will be instances&mdash;including last-minute situations&mdash;where you&rsquo;ll need to go outside your assigned counties, sometimes with little notice. Some overnight travel is also required, especially during initial training held outside your area and as cases demand. Flexibility is critical, as our mission to protect the most vulnerable means you must be ready to serve clients wherever and whenever you are needed.</p><p></p><p><br>
Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.</p><p>
Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor&rsquo;s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions. You may also contact the DFPS Military Liaison at dfpsmilvets@dfps.texas.gov with additional questions.</p><p>
Applicants selected for hire must pass a background check and if applicable a driver&rsquo;s record check.</p><p>
State of Texas employees are required to maintain the security and integrity of critical infrastructure as defined in Section 117.001(2), State of Texas Business and Commerce Code. Applicants selected for hire comply with this code by completing related training and abiding by agency cybersecurity and communications system usage policies.</p><p>
As a state agency, DFPS is required by Texas Administrative Code (TAC 206 and 213) to ensure all Electronic Information Resources (EIR) follow accessibility standards. The staff must be familiar with the WCAG 2.1 AA and Section 508 to create accessible content including but not limited to; Microsoft Office documents, Adobe PDFs, webpages, software, training guides, video, and audio files.</p><p>
DFPS uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Employees must provide documentation to DFPS to show their identity and authorization to work in the US. Please review the following link for authorized documents: https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents .</p><p>
In compliance with the Americans with Disabilities Act (ADA), HHS/DFPS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS/DFPS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.</p></div>

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