computer analyst supervisor

MP NEXLEVEL, LLC

<div>Summary of Position:

The Support Analyst will be responsible for maintaining user uptime and improving computing experiences through effective remote problem identification and resolution while providing exceptional customer service. This person will receive service tickets indicating a user support request, that will need to be identified and will need to resolve the issues. The requests may involve working with other resources and vendors to deliver effective support services. The Support Analyst is responsible for follow up with service request tickets that they have been resolved and provide any additional technical support if needed to close the service ticket. This person will provide maintenance of the computer desktop and mobile environments, resolving problems, installing hardware and software, and supporting the internal IT helpdesk. Other responsibilities will include administration and internal support of the company&rsquo;s PCs, printers, servers, and related equipment.

Duties and Responsibilities:
<ul><li>Diagnose and resolve unique, nonrecurring problems associated with application software and operating systems; determine the source of problems and classify their level, priority, and nature.</li></ul>
<ul><li>Configure, deploy, maintain, troubleshoot, and support computer workstations, laptops, printers, mobile devices, phones and other computer and telecommunications equipment.</li></ul>
<ul><li>Install and support PC, laptop, tablet and mobile hardware and software (certifications from CompTIA, Microsoft or HDI are a plus).</li></ul>
<ul><li>Create alternative methods of completing tasks, correcting user errors and system inconsistencies to improve the desktop team function.</li></ul>
<ul><li>Participate in hardware and software reviews and recommend purchases.</li></ul>
<ul><li>Maintain inventory of installed software, manage software licensing, and create policies and procedures for upgrades.</li></ul>
<ul><li>Work with hardware and software vendors to verify timely product delivery and ensure that new equipment is installed and ready to operate on schedule.</li></ul>
<ul><li>Analyze and make recommendations for hardware and software standardization.</li></ul>
<ul><li>Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers and administrative systems.</li></ul>
<ul><li>Document procedures, standards, best practices configurations, settings, installation sequences and back-out instructions.</li></ul>
<ul><li>Identifying, troubleshooting, resolving, and documenting user system issues</li></ul>
<ul><li>Maintaining customer satisfaction in every step of the service delivery</li></ul>
<ul><li>Installing, provisioning, supporting, configuring, evaluating, maintaining, monitoring, and analyzing systems and software in a client/server network environment. This includes work in Active Directory, asset management software and other systems</li></ul>
<ul><li>Utilizing remote monitoring and management software to resolve user requests</li></ul>
<ul><li>Documenting, reviewing, and improving existing or new procedures and workflows</li></ul>
<ul><li>Responding to user support request tickets, calls, and emails</li></ul>
<ul><li>Assigning ticket severity</li></ul>
<ul><li>Updating service work notes</li></ul>
<ul><li>Prioritizing work to resolve complex support user issues</li></ul>
<ul><li>Establishing a high level of personal credibility and building strong relationships</li></ul>
<ul><li>Maintaining ownership of service tickets throughout the life span of the support request</li></ul>
<ul><li>Collaborating with other MP staff and vendor support resources to resolve requests</li></ul>
<ul><li>Participating in ongoing personal training and attainment of technical certifications</li></ul>
<ul><li>Ensuring the security of all configurations made on end user systems</li></ul>
<ul><li>Providing updates, status, and completion information to management</li></ul>
<ul><li>Train users to use technology that is required for their job</li></ul>
<ul><li>Backup technician to help support our external customers</li></ul> 


Essential Education and Qualifications:
<ul><li>Strong verbal and written communication skills</li></ul>
<ul><li>Ability to remain calm while handling and prioritizing many tasks simultaneously</li></ul>
<ul><li>Organizational skills</li></ul>
<ul><li>Strong technical aptitude in areas of OS repairs, malware remove, and general computer troubleshooting</li></ul>
<ul><li>Understanding of desktop/laptop/mobile computing platforms and their hardware and software</li></ul>
<ul><li>Working knowledge in Microsoft Windows, Server OS, Microsoft 365, Active Directory, domain security, group policy and computer networking</li></ul> 


Preferred Skills:
<ul><li>Windows OS</li></ul>
<ul><li>TCP/IP</li></ul>
<ul><li>Microsoft 365</li></ul>
<ul><li>Basic Active Directory understanding</li></ul> 


Physical Demands:
<ul><li>Ability to lift and/or move up to 50 pounds</li></ul>
<ul><li>Bending, stooping, kneeling</li></ul> 


Benefits offered to eligible employees include medical, dental, vision, and supplemental life insurance, along with Paid Time Off, paid Holidays, traditional and ROTH 401(k) options with company match, employee stock purchase plan, education assistance program, employee assistance program, training and development opportunities, Telecommunications Industry Registered Apprenticeship Program, and a Commercial Driver&rsquo;s License obtainment program. 


All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.</div>

DESKTOP SUPP ANALYIST II

Hilton

<div>IT Supervisor
An IT Supervisor will be responsible for the day-to-day support of IT systems for business systems, office systems, computer networks, and telephony systems throughout the hotel. 
What will I be doing? 
As an IT Supervisor, you will support the IT Department in its efforts to ensure the quality and delivery of IT systems for both the hotel and its Guests. These efforts will be fulfilled timely, within budget, and in accordance with IT operating standards. Specifically, the IT Supervisor will perform the following tasks to the highest standards:<ul><li>
Provide day-to-day support for all internal hotel IT systems and users, minimizing any system outages</li><li>
Record all issues that arise and advise the IT Manager of any issues that need further attention</li><li>
Recommend system improvements to the IT Manager</li><li>
Communicate with the hotel Business Center Team to respond to any Guest-related IT requirements</li></ul>
What are we looking for? 
IT Supervisors serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul><li>
Previous IT experience, preferably in the hotel, leisure, and/or service sector</li><li>
Experience of all Microsoft systems</li><li>
Experience of hotel applications, such as Fidelio and Micros, preferred</li><li>
Excellent organizational and interpersonal skills</li><li>
Current technical skills and knowledge of technology</li></ul> 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

IT Supervisor

Clermont County Public Library

<div>Champion Discovery. Deliver Impact. Strengthen Community. 
Are you a tech-savvy library professional with a passion for leading teams and driving innovation in information services? We are seeking a dynamic and experienced Information Services Supervisor II to play a vital role in the management, development, and future planning of the Library's technology services.
What You'll Do:
As the Information Services Supervisor II, you will:<ul><li>
Assist in the supervision of the Information Services department.
</li><li>Help guide strategic planning initiatives.</li><li>
Oversee and support the Library's technology infrastructure, including the computer network, hardware, software, the Integrated Library System (ILS), and other essential IT services.</li><li>
Work with department manager to plan for and maintain the Library's computer network and infrastructure and security, including the ILS, hardware, and software.</li><li>
Collaborate with cross-functional teams and contribute to system-wide decision-making.</li><li>
Lead technology training and documentation efforts to ensure staff stay informed and skilled.</li><li>
Help manage the department budget and E-Rate participation.</li><li>
Monitor and evaluate services, procedures, and workflow for efficiency and innovation.</li></ul>
What You Bring:<ul><li>
A Bachelor's degree (preferred)
</li><li>Five years of experience working with information systems and 2&ndash;3 years of supervisory experience in a library setting.</li><li>
A Master's degree from an ALA-accredited program is highly preferred.</li><li>
Hands-on experience with Integrated Library Systems (Innovative Interfaces preferred).</li><li>
Exceptional communication, leadership, and organizational skills.</li><li>
Flexibility to work a varied schedule including evenings and weekends.</li><li>
A commitment to public service and an enthusiasm for emerging library technologies.</li><li>
Reliable transportation and a valid driver's license required for travel between branches.</li></ul>
Why Join Us?
You'll work with a passionate team of library and IT professionals committed to providing outstanding service and innovation to our community. This is an excellent opportunity to shape the future of library technology while mentoring a talented team and making a meaningful impact.
Equal Opportunity Employer Statement: We are an Equal Opportunity Employer and are committed to fostering an inclusive workplace.</div>

Information Services Supervisor II

<div>
 An IT Supervisor will be responsible for the day-to-day support of IT systems for business systems, office systems, computer networks, and telephony systems throughout the hotel.
 
 
 
 What will I be doing?
 
 
 
 As an IT Supervisor, you will support the IT Department in its efforts to ensure the quality and delivery of IT systems for both the hotel and its Guests. These efforts will be fulfilled timely, within budget, and in accordance with IT operating standards. Specifically, the IT Supervisor will perform the following tasks to the highest standards:
 
 
 <ul>
 <li>
 Provide day-to-day support for all internal hotel IT systems and users, minimizing any system outages
 </li>
 <li>
 Record all issues that arise and advise the IT Manager of any issues that need further attention
 </li>
 <li>
 Recommend system improvements to the IT Manager
 </li>
 <li>
 Communicate with the hotel Business Center Team to respond to any Guest-related IT requirements
 
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 IT Supervisors serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 
 
 <ul>
 <li>
 Previous IT experience, preferably in the hotel, leisure, and/or service sector
 </li>
 <li>
 Experience of all Microsoft systems
 </li>
 <li>
 Experience of hotel applications, such as Fidelio and Micros, preferred
 </li>
 <li>
 Excellent organizational and interpersonal skills
 </li>
 <li>
 Current technical skills and knowledge of technology
 
 
 
 </li>
 </ul>
 
 What will it be like to work for Hilton?
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 
 
 
 Work Locations
 
 
 
 Hilton Kuwait Resort
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Hilton Hotels &amp; Resorts
 
 
 
 Job
 
 
 
 Technology
</div>

City of Garland, TX

<div>Summary
The Information Systems Supervisor is responsible for overseeing the enterprise software support team and ensuring that end users receive timely and effective assistance. This role manages all processes related to identifying, prioritizing, and resolving help requests, including the monitoring, tracking, and coordination of support activities. In addition, the Supervisor provides direct, hands-on support at the desktop level to assist with problem resolution.
The Supervisor also plays a proactive role in guiding departments to stay current with supported software versions, ensuring systems remain secure, reliable, and aligned with organizational standards.
Pay Range: $92,690.00 - 125,156.98 (Depending on qualifications and experience)
Essential Duties and Responsibilities<ul><li>
Provide leadership to the Enterprise Support team, including performance management and coaching.</li><li>
Provide technical expertise and mentorship to lower-level Analysts.</li><li>
Guide City departments in staying current with supported software versions and plan for new releases.</li><li>
Oversee enterprise software support to ensure end users receive timely and effective assistance.</li><li>
Manage processes for identifying, prioritizing, and resolving end user help requests, including monitoring, tracking, and coordinating support activities.</li><li>
Provide direct, hands-on support at the desktop level when required.</li><li>
Train staff and end users on enterprise applications, features, and best practices.</li><li>
Research, test, analyze, and repair complex software issues.</li><li>
Collaborate with internal teams and vendors to analyze support issues, coordinate resources, and implement resolutions.</li><li>
Install new releases of supported software and maintain supporting documentation.</li><li>
Analyze new software requests from City departments and make recommendations.</li><li>
Design and develop support applications to enhance service delivery.</li><li>
Other duties may be assigned.</li></ul>
Minimum Qualifications
Education &amp; Experience<ul><li>
Associate&rsquo;s degree in Information Technology discipline</li><li>
7 years related experience</li></ul>
Or an equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.
Preferred Qualifications
Education &amp; Experience<ul><li>
Bachelor&rsquo;s degree in computer science, Management Information Systems or related area of study</li><li>
7 - 10 years experience with application support, relational databases and customer service interface</li><li>
Competent with implementing, enhancing and operation support Workday (HCM and Financials), Salesforce, and Tyler Systems.</li></ul>
Knowledge, Skills &amp; Abilities<ul><li>
Solid relationship management and performance management skills.</li><li>
Ability to motivate and direct staff members and subordinates.</li><li>
Strong understanding of the organization&rsquo;s goals and objectives.</li><li>
Advanced knowledge of Microsoft Office applications</li><li>
Advanced knowledge and experience supporting software applications</li><li>
Skill in report design and queries for assigned applications Familiarity Structured Query Language (SQL)</li><li>
Ability to research and document workflow</li><li>
Skill in interpreting technical diagrams and procedures</li><li>
Ability to research issues and develop solutions</li><li>
Ability to explain technical concepts in non-technical terms</li><li>
Experience working in a team-oriented, collaborative environment.</li></ul>
Licenses and Certifications<ul><li>
Valid Class C Texas driver's license</li></ul>
Physical Requirements / Work Environment
The work environment and physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The incumbent works in a typical office environment; relatively free from unpleasant environmental conditions or hazards.</div>

Information Systems Supervisor

Rosewood Jeddah

<div>
 
 
 Description of Duties:
 
 
 <ul>
 <li>
 Analyzing existing computer systems and making recommendations for upgrades and improvements
 </li>
 <li>
 Developing and overseeing the installation of systems, which include software and hardware.
 </li>
 <li>
 Performing tests and troubleshooting, as well as quality assurance, implementing safety procedures and data recovery plans.
 </li>
 <li>
 Developing user manuals, as well as policies, procedures, and safety protocols.
 </li>
 <li>
 Collaborating with other departments and professionals in the development of it systems.
 </li>
 <li>
 Ensuring all installations, maintenance, and upgrades are carried out on schedule and to client specifications.
 </li>
 <li>
 Delegating tasks and developing budgets and work schedules.
 </li>
 <li>
 Staying up-to-date with field advancements and ensuring the team receives refresher training as well.
 
 
 
 
 
 
 
 
 
 
 
 
 </li>
 </ul>
</div>

TriWest Healthcare Alliance

<div><div><div><h2 class="jobSectionHeader">Profile</h2><div> 
<div><div>
</div><div>We offer remote work opportunities in the following locations ONLY: AK, AR, AZ, CO, DC, FL, HI, IA, ID, IL, KS, LA, MD, MN, MO, MT, NE, NV, NM, NC, ND, OK, OR, SC, SD, TN, TX, UT, VA, WA, WI, WY</div><div></div><div> 
US Citizenship REQUIRED: Our Department of Defense contract requires US citizenship and a favorably adjudicated DOD background investigation for this position.</div><div></div><div> 
Veterans, Reservists, Guardsmen and military family members are encouraged to apply!</div> 
Job Summary
With guidance from the IT Support Manager, oversees the day-to-day operations of Service Desk staff with a focus on Portal Support. This role provides technical direction, manages customer relations, and performs related duties as assigned in order to document, assist and resolve tier 1 and 2 issues reported to the Service Desk. Functions as the primary escalation and supervisory point of contact for members of the Portal Support and Service Desk teams. Coordinates scheduling, monitors quality and performance metrics, adjusts workload to meet volume, and monitors whether service standards are achieved. Tracks high priority issues, including root cause analysis and problem identification. Assesses scope of impact caused by issues and escalates high priority issues as needed. Uses performance metrics and reporting to track aging of service requests referred to other IT staff for resolution. Provides performance metrics for management reports for Service Desk management team, including trend analysis, root cause analysis, and preventive measures. Documents Portal Support and Service Desk-related procedures and standard solutions. Ensures that staff has appropriate resources, training, and development to provide quality service.
Mentors Portal Support and Service Desk staff to develop skills and to appropriately cross-train for optimal coverage. 
Education &amp; Experience<div>
Required: 
 
<ul><li>High school diploma or equivalent</li><li>3+ years progressive, related technical experience in a medium to large business environment supporting all of the following: Windows OS, Active Directory, Microsoft Office, PC deployment, TCP/IP troubleshooting</li><li>1+ year experience in a leadership role such as supervisor or team lead</li><li>Expertise with desktop environment, application administration, network troubleshooting, and systems operations</li><li>Expertise with analysis, performance metrics, and collaboration with end-users and other IT staff, from planning through implementation and ongoing support</li><li>Excellent written and verbal communication skills</li><li>Experience in dealing with difficult interpersonal situations regarding support issues</li></ul></div><div>
Preferred: 
 
<ul><li>Bachelor's degree in Business, Computer Science, Engineering or related field</li><li>5+ years technical experience with desktop support operations</li><li>2 + year experience in a supervisory role</li><li>Experience managing staff in remote locations</li><li>Experience in analyzing metrics, trend gathering, and reporting</li><li>Experience with phone-monitoring of phone-based support agents</li><li>Experience with documentation and technical writing to develop Service Desk solutions and procedures</li></ul></div> 
Key Responsibilities<ul><li>Provides technical direction and supervision to Technical Support Analysts working on the Service Desk. Ensures that staff has appropriate resources, training, and development to provide quality service. Mentors Service Desk staff to appropriately cross-train and develop troubleshooting skills.</li><li>Provides assistance to staff members as required. Handles escalated calls when needed. Provides relief to Service Desk staff by fielding calls during high volume. Monitors phone queue, tracks inbound calls, and keeps staff members aware of inbound calls, calls waiting, and other metrics.</li><li>Performs complex analysis of metrics related to Service Desk operations in such areas as incoming call analysis, ticket generation and tracking/root cause analysis of high severity issues. Meets with individual agents to support their needs as required and keeps staff informed of issues impacting service levels.</li><li>Answers service-related calls as necessary.</li><li>Fields calls which phone agents are unable to handle.</li><li>Owns and tracks all high severity issues, documenting the issue and final solution, and reporting on issues to IT staff, and driving proactive solutions to prevent recurrence.</li><li>Provides regular and direct monitoring and feedback to phone-based agents, including coaching on customer service skills and efficiency.</li><li>Establishes regular meetings with other Service Desk staff to review aging of assigned service requests, share documentation and resolution of high severity issues, and drive solutions to minimize high severity issues.</li><li>Conducts team meetings to review overall performance, service issues, new documentation, solutions, and techniques to improve service and efficiency.</li><li>Keeps customer base informed of issues impacting Service Desk through email, Trinet, and phone system. Keeps users informed of progress on unresolved issues.</li><li>Monitors high frequency issues reported by customers, types of tickets logged, and types of tickets logged by customers through the web tool.</li><li>Ensures proper categorization, prioritization and documentation of service calls, ensuring escalation to the proper resources or teams when necessary.</li></ul><div>
.: 
 
<ul><li>Collaborates with users, vendors, and other TriWest technical staff members on the identification, isolation and correction of high severity issues, and enhancements in the ticket management system.</li><li>Keeps staff aware of queue, inbound calls, waiting calls, and abandonment rates for feedback purposes.</li><li>Consistently follows standard problem management processes.</li><li>Regular and reliable attendance is required.</li></ul></div> 
Competencies
Coaching / Training / Mentoring: Actively fosters actions required for desired business outcomes through ongoing constructive feedback.
Communication / People Skills: Ability to influence or persuade others under positive or negative circumstances; adapt to different styles; listens critically; collaborates.
Computer Literacy: Ability to function in a multi-system Microsoft environment using Word, Outlook, TriWest Intranet, the Internet, and department software applications.
Creativity / Innovation: Ability to develop unique and novel solutions to problems; view change as necessary.
Delegation Skills: Provides clear performance expectations for projects and ensure adequate access to resources for completion.
Empathy / Customer Service: Customer-focused behavior; helping approach, including listening skills, patience, respect, and empathy for another's position.
Leadership: Successfully manages different styles of employees; provides clear direction and effective coaching.
Multi-Tasking / Time Management: Prioritizes and manages actions to meet changing deadlines and requirements within a high volume, high stress environment.
Organizational Skills: Ability to organize people or tasks, adjust to priorities, learn systems, within time constraints and with available resources; detail-oriented.
Problem Solving / Analysis: Ability to solve problems through systematic analysis of processes with sound judgment; has a realistic understanding of relevant issues.
Technical Skills: Advanced knowledge of Call Center support operations, documentation, and procedures; advanced understanding of service request and Call Center tools, techniques, and metrics; advanced knowledge of Service Desk technical support best practices and industry standards; advanced knowledge of technology impact on end-user functionality; advanced analysis skills to analyze, define, and quickly identify technical problems; knowledge of current computer and internet technologies; ability to communicate technical information to non-technical users. 
Working Conditions<div>
Working Conditions: 
 
<ul><li>Works non-standard hours as required and maintains availability for after-hours work</li><li>Available for technical and customer service-related escalations from agents or in response to customer needs</li><li>Works within a standard office environment, with minimal limited travel</li><li>Extensive computer work with prolonged periods of sitting</li><li>Serves as point of escalation for tier 1 and tier 2 issues in an on-call capacity</li></ul></div>
</div></div></div></div><div><div><h2 class="jobSectionHeader">
Company Overview</h2><div> 
<div><div>
</div>Taking Care of Our Nation&rsquo;s Heroes.
It&rsquo;s Who We Are. It&rsquo;s What We Do.
Do you have a passion for serving those who served?
Join the TriWest Healthcare Alliance Team! We&rsquo;re On a Mission to Serve&reg;!
Our job is to make sure that America&rsquo;s heroes get connected to health care in the community.
At TriWest Healthcare Alliance, we&rsquo;ve proudly been on that important mission since 1996. 

</div></div></div></div><div><div><h2 class="jobSectionHeader">
Benefits</h2><div> 
<div><div>
</div>We&rsquo;re more than just a health care company. We&rsquo;re passionate about serving others! We believe in rewarding loyal, hard-working people who are willing to learn as they grow. TriWest Healthcare Alliance values teamwork. Join our team, fulfill your responsibilities, and you may also be considered for frequent pay raises, overtime opportunities to earn even more, recognition and reward programs, and much more. Of course, we also offer a comprehensive and progressive compensation and benefits package that includes:<ul><li>
Medical, Dental and Vision Coverage</li><li>
Paid time off</li><li>
401(k) Retirement Savings Plan (with matching)</li><li>
Short-term and long-term disability, basic life, and accidental death and dismemberment insurance</li><li>
Tuition reimbursement</li><li>
Paid volunteer time</li></ul><div>
TriWest job postings typically include a salary range, which can vary based on the specific role and location, but generally this position ranges from around $92,000 - $100,000 per year.</div>
</div></div></div></div><div><div><h2 class="jobSectionHeader">
Equal Employment Opportunity</h2><div> 
<div><div>
</div>TriWest Healthcare Alliance is an equal employment opportunity employer. We are proud to have an inclusive work environment and know that a diverse team is a strength that will drive our success. To that end, TriWest strives to create an inclusive environment that supports diversity at every organizational level, and we highly encourage candidates from all backgrounds to apply. Applicants are considered for positions based on merit and without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or any other consideration made unlawful by applicable federal, state, or local laws.</div></div></div></div></div>

Supervisor, IT Support

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DESKTOP SUPP ANALYIST II

IT Supervisor

Information Services Supervisor II

IT Supervisor

Information Systems Supervisor

IT Supervisor

Supervisor, IT Support