computer customer support specialist

PROSOFT

<div><p>The Computer User Support Specialist shall work to provide Tier II and III user support for Network and System assets. They will be responsible to:</p>
<p>a. Provide desktop support and service desk operations, including troubleshooting hardware and software issues across Windows and macOS platforms.</p>
<p>b. Support Microsoft 365 applications and services, including Outlook, Teams, OneDrive, and SharePoint.</p>
<p>c. Utilize remote support tools such as Remote Desktop Protocol (RDP) and System Center Configuration Manager (SCCM) to resolve technical issues.</p>
<p>d. Operate and manage ticketing systems (e.g., ServiceNow, BMC Remedy, Jira) for incident tracking, resolution, and escalation.</p>
<p>e. Perform user account management within Active Directory, including user provisioning, group policy administration, and access control configuration.</p>
<p>f. Demonstrate awareness of cybersecurity best practices and adherence to data handling, access control, endpoint security, and incident reporting procedures.</p>
<p>g. Maintain compliance with role-based access control (RBAC) and acceptable use policies.</p>
<p>h. Exhibit strong written and verbal communication, effective customer service, and problem-solving skills in high-pressure environments.</p>
<p>i. Participate in or support shift-based or on-call operational schedules, as required.</p>
<p>j. Support remote and hybrid workforce environments with an understanding of service-level agreements (SLAs) and ITIL practices.</p>
<p>Qualifications:</p>
<p>Minimum of two (2) to four (4) years of relevant experience for Tier II support roles, or four (4) or more years of experience for Tier III roles in advanced support functions such as system access management, endpoint administration, or incident response. KSAs include:</p>
<ul><li>Basic networking knowledge to diagnose and resolve connectivity issues involving TCP/IP, DNS, DHCP, and VPN technologies.</li></ul>
<p>Education:</p>
<p>Associate Degree in Information Technology, Computer Science, or a related field. A Bachelor's degree in Information Technology or a closely related discipline is preferred.</p>
<p>Certifications:</p>
<ul><li>Active Security + CE or higher</li></ul></div>

Computer User Support Specialist - Top Secret

Cayuse Holdings

<div>Overview:
<p><b>
Employment in this role is conditional upon successful execution of the contract by the client.</b></p><p></p><p><b><br>
The Work</b></p><p>
The SME Computer User Support Specialist is responsible for managing the daily logistics associated with deploying integrated IT solutions. Duties include scheduling, provisioning, imaging, patching, securing, sanitizing, testing, tracking, distribution, storage, and transportation of IT assets.</p><p></p><p><br>
This position aligns with Cayuse&rsquo;s core values of Innovation, Excellence, Collaboration, Adaptability, and Integrity by fostering technical solutions that meet customer needs, promoting teamwork, and prioritizing quality in deliverables.</p>
Responsibilities:
<p><b>
Key Responsibilities</b></p><ul><li>
Provides technical assistance to computer users.</li><li>
Answer questions or resolve computer problems for clients in person, or via telephone or electronically.</li><li>
May help with the use of computer hardware and software, including printing, installation, word-processing, electronic mail, and operating systems.</li><li>
Provides technical/management leadership on major tasks or technology assignments.</li><li>
Provide day-to-day technical guidance and desk side support technical assistance to team members.</li><li>
Establishes goals and plans that meet project objectives.</li><li>
Experience with domain and expert technical knowledge.</li><li>
Directs and controls activities for a client, having overall responsibility for financial management, methods, and staffing to ensure that technical requirements are met.</li><li>
Interactions involve client negotiations and interfacing with senior management. Decision-making and domain knowledge may have a critical impact on overall project implementation.</li><li>
Deliver 24/7/365 IT technical support to approved seat service end users at 1650 different CONUS and OCONUS locations and sites to ensure proper configuration, installation, and maintenance of data input/output devices to include 40,000 laptops/tablets/workstations, 13,000 mobile devices, 32,000 VOIP devices, monitors, printers, scanners, copiers, cabling, external data storage devices, and network interface devices.</li><li>
Provide timely restoration and proper maintenance of laptops/tablets/workstations and peripheral devices.</li><li>
Provide recommendations on lifecycle replacement of equipment and manage full-asset management lifecycle from acquisition to disposition IAW policies.</li><li>
Identify logs and track user issues, software conflicts and hardware device conflicts through IT incident ticketing system; provide resolution and/or escalate for assistance.</li><li>
Provide desk side technical support services that require technical support or root cause determination that exceeds Tier 1/2 support capabilities.</li><li>
Update and maintain a knowledge base for investigating, diagnosing, and resolving incidents as applicable.</li><li>
May supervise others.</li><li>
Other duties as assigned.</li></ul>
Qualifications:
<p><b>
Qualifications &ndash; Here&rsquo;s What You Need</b></p><ul><li>
Associate or Bachelor's degree in a related field.</li><li>
9 years of experience in Computer User Support.</li><li>
COMPTIA Security Certification, preferred.</li><li>
Secret Clearance is required.</li><li>
Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.</li></ul><p><b>
Minimum Skills:</b></p><ul><li>
Must possess problem-solving skills.</li><li>
Exceptional communication skills, both oral and written.</li><li>
Ability to respond effectively to customers with a sense of urgency.</li><li>
Proficient in Microsoft and Adobe toolsets, including Excel, Word, PowerPoint, Acrobat, etc.</li><li>
Highly motivated with the ability to handle and manage multiple tasks at any one time.</li><li>
Ability to forge new relationships, individual and teaming in nature.</li><li>
Must be a Self-starter, that can work independently and as part of a team.</li></ul><p><b>
Our Commitment to you / overview of benefits
</b></p><ul><li>Medical, Dental and Vision Insurance; Wellness Program.</li><li>
Flexible Spending Accounts (Healthcare, Dependent Care, Commuter).</li><li>
Short-Term and Long-Term Disability options.</li><li>
Basic Life and AD&amp;D Insurance (Company Provided).</li><li>
Voluntary Life and AD&amp;D options.</li><li>
401(k) Retirement Savings Plan with matching after one year.</li><li>
Paid Time Off.</li></ul><p></p><p><b><br>
Reports to: </b>Vice President &ndash; Business Development</p><p></p><p><b><br>
Working Conditions
</b></p><ul><li>Professional office environment with the ability to work on-site.</li><li>
Must be physically and mentally able to perform duties extended periods of time.</li><li>
Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position.</li><li>
Must be able to establish a productive and professional workspace.</li><li>
Must be able to sit for long periods of time looking at computer screen.</li><li>
May be asked to work a flexible schedule which may include holidays.</li><li>
May be asked to travel for business or professional development purposes.</li><li>
May be asked to work hours outside of normal business hours.</li></ul><p></p><p><b><br>
Other Duties: </b><i>Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.</i></p><p><b><i>
Cayuse is an Equal Opportunity Employer. All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law.</i></b></p>
Pay Range: USD $32.00 - USD $45.00 /Hr.</div>

SME Computer User Support Specialist

UMB Financial Corporation

<div><div>The Customer Technical Support Specialist provides technical, operational and product support for UMB's Commercial Treasury Customers.</div><div></div><div>
The Customer Technical Support Specialist is part of our Implementation team focused on Treasury Management that offers an array of solutions across the entire payment spectrum to manage cash outflows and receivables that drive efficiencies and cost savings.</div><div></div><div>
How you will spend your time:</div><ul><li><div>
Facilitates fulfillment activities for on boarding of new services, updating user profiles and access levels, and providing product education and training.</div></li><li><div>
Functions as escalated point of contact for customer inquiries, technical maintenance, troubleshooting, and transactional support.</div></li><li><div>
Coordinates appropriate customer documentation and follow through to completion.</div></li><li><div>
Provides support to UMB Treasury Officers and customers for access and routine navigation needs.</div></li><li><div>
Partners with internal departments to ensure client needs are met and problems are resolved. Other duties as assigned.</div></li></ul><div></div><div>
We are excited to talk with you if:</div><ul><li><div>
You have 3 years customer service, technical support, or operations experience or equivalent education</div></li><li><div>
Excellent customer service skills (incoming calls, branch or operations support)</div></li><li><div>
Demonstrates familiarity with networks and internet protocols</div></li><li><div>
Understands online security means and purpose</div></li><li><div>
Ability to effectively manage multiple requests, concerns and problems in a professional manner requiring significant attention to detail</div></li><li><div>
Displays above average interpersonal skills</div></li><li><div>
Showcases ability to identify and solve routine to moderate technical issues</div></li><li><div>
Demonstrates organizational skills and being a self starter</div></li><li><div>
Demonstrates strong verbal and written communication skills</div></li></ul><div></div><div>
Compensation Range:</div>
$38,910.00 - $75,080.00<div></div><div><i>
The posted compensation range on this listing represents UMB&rsquo;s standard for this role, but the actual compensation may vary by geographic location, experience level, and other job-related factors. In addition, this range does not encompass the full earning potential for this role. Please see the description of benefits included with this job posting for additional information</i></div><div></div><div>
UMB offers competitive and varied benefits to eligible associates, such as Paid Time Off; a 401(k) matching program; annual incentive pay; paid holidays; a comprehensive company sponsored benefit plan including medical, dental, vision, and other insurance coverage; health savings, flexible spending, and dependent care accounts; adoption assistance; an employee assistance program; fitness reimbursement; tuition reimbursement; an associate wellbeing program; an associate emergency fund; and various associate banking benefits. Benefit offerings and eligibility requirements vary.</div><div></div><div>
Are you ready to be part of something more?<br>
You're more than a means to an end&mdash;a way to help us meet the bottom line. UMB isn't comprised of workers, but of people who care about their work, one another, and their community. Expect more than the status quo. At UMB, you can expect more heart. You'll be valued for exactly who you are and encouraged to support causes you care about. Expect more trust. We want you to do the right thing, no matter what. And, expect more opportunities. UMBers are known for having multiple careers here and having their voices heard.</div><div></div><div><i>
UMB and its affiliates are committed to inclusion and diversity and provide employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including gender, pregnancy, sexual orientation, and gender identity), national origin, age, disability, military service, veteran status, genetic information, or any other status protected by applicable federal, state, or local law. If you need accommodation for any part of the employment process because of a disability, please send an e-mail to </i><div><i>talentacquisition@umb.com</i></div><i> to let us know the nature of your request.</i></div><div></div><div><i>
If you are a California resident, please visit our </i><div>Privacy Notice for California Job Candidates</div><i> to understand how we collect and use your personal information when you apply for employment with UMB.</i></div></div>

Customer Tech Support Specialist

U.S. Army

IT SPECIALIST (SYSTEMS ADMINISTRATION/CUSTOMER SUPPORT)

UAB Medicine

<div><h2 class="jobSectionHeader"><b>Position Overview</b></h2><p><b>
Pay range:</b> $45,395 - $73,770 / year</p><p><b>
Benefits and perks available for eligible positions include:</b> robust educational assistance programs, generous paid time off, employee assistance and wellness programs, paid parental leave, qualifying employer for the Public Service Loan Forgiveness (PSLF) Program, plus more.</p><h2 class="jobSectionHeader"><b>
Job Highlights</b></h2><p>
A team of more than 400 professionals, <b>Health System Information Services (HSIS)</b> works to keep UAB Medicine&rsquo;s IT systems and infrastructure running smoothly to deliver quality care to our patients. Join our nationally ranked team at UAB Medicine, the No. 1 Best Large Employer in 2021 as ranked by Forbes magazine.</p><h2 class="jobSectionHeader"><b>
Job Description</b></h2><p>
To provide accurate, timely, and creative solutions to end-user computer and networking problems of moderate to complex nature to ensure end-user productivity. To perform restorative and maintenance actions either remotely or at the end user s location to resolve problems, using basic troubleshooting and technical skills. To respond to situations where standard procedures have failed in isolating or fixing problem equipment or software installations, moves and configuration changes. To maintain accurate information and data regarding end-user issues within the tracking system and according to policies and standards.</p><p><b>
Key Duties/Responsibilities</b></p><p>
Is assigned and appropriately resolves open incidents, requests and tasks within the required SLA.</p><p>
Performs device imaging.</p><p>
Configure Laptops, Desktops and Printers</p><p>
Installs, configure and upgrades applications, other assigned hardware, software, applications and peripherals.</p><p>
Add, move and/or replace workstations, printers, PCs, laptops and other computer equipment as assigned.</p><p>
Provide onsite and/or remote assistance to equipment users.</p><p>
Occasional after-hours support will be necessary.</p><p>
Expertise managing multiple priorities simultaneously.</p><p>
Manage assigned projects to deliver services in accordance with established objectives</p><p>
Highly motivated and desire to continually learn new technologies.</p><p>
Professional and interpersonal communication skills when interacting with others.</p><p>
Ability to work with or without supervision.</p><p>
Maintain positive communications with all team members, clients, and volunteers.</p><p>
Ability to perform physical activities such as, but not limited to, lifting heavy equipment (up to 50lbs.), bending, standing, crawling, and walking.</p><p>
Respond to inquiries from staff, service providers, site personnel and outside vendors and provide technical assistance and support in a timely manner</p><p>
This role contributes to the team in an effort to share knowledge, document procedures and SOPs and provide training where required</p><p>
This role could be onsite at UAB Main Campus, UAB Highlands, UAB St. Vincent&rsquo;s Main; and/or UAB St. Vincent&rsquo;s East.</p><p>
This role may be performed onsite at any of the following locations: UAB Main Campus, UAB Highlands, UAB St. Vincent&rsquo;s Main, UAB St. Vincent&rsquo;s East and/or UAB Affiliate.</p><h2 class="jobSectionHeader"><b>
Qualifications</b></h2><p>
Associate's degree in Information Systems or a related field and one (1) year of related experience required. Work experience may substitute for education requirement.</p><p></p><h2 class="jobSectionHeader"><b><br>
Why Work at UAB Medicine</b></h2><p>
We are UAB Medicine, Alabama&rsquo;s largest and most comprehensive health system, recognized nationally for delivering world-class patient care, pioneering research, and cutting-edge medical education. We proudly serve more than 1.1 million patients each year &ndash; from every county in Alabama, all 50 states, and many countries around the world. Our network spans numerous hospitals, emergency departments, more than 67 other sites of care, and a team of over 2,200 physicians. Our key facilities include UAB Hospital &ndash; ranked the No. 1 hospital in Alabama by <i>U.S. News &amp; World Report</i> and home to the state&rsquo;s only ACS-verified Level I adult trauma center and Magnet-designated hospital &ndash; along with UAB Hospital-Callahan Eye and five UAB St. Vincent&rsquo;s hospitals serving central Alabama.</p><p>
UAB Medicine offers careers across a wide range of practice environments, from our internationally renowned academic medical center and award-winning community hospitals to our primary and specialty care clinics across the state. Whether you&rsquo;re seeking the fast-paced learning environment of a tertiary care setting or the close-knit environment of a community facility, there&rsquo;s a place for you on our team where you can become part of a mission-driven organization committed to delivering life-changing care. With nearly every medical specialty represented and unlimited opportunities for growth, you&rsquo;ll find the right fit for your skills and career goals. We care for you by offering comprehensive, industry-leading benefit packages to support the individual preferences and circumstances of our diverse staff.</p></div>

Computer Support Specialist

HR POD

<p><b>Requirements:</b></p><ul><li>Bachelors degree in Information Technology, Business Administration, or a related field (preferred).</li><li>Experience working with CRM systems and operational tools.</li><li>Hands-on experience in shift planning, scheduling, or workforce management.</li><li>Strong IT skills with the ability to troubleshoot basic technical issues.</li><li>Good understanding of system operations and data management.</li><li>Fluency in English (both written and spoken).</li><li>Strong organizational and problem-solving skills.</li><li>Ability to work in a fast-paced service-based environment and manage multiple operational tasks.</li></ul><p><b>Responsibilities:</b></p><ul><li>Manage CRM rostering and maintain accurate staff schedules based on operational needs.</li><li>Create and assign shifts in line with business requirements and service coverage.</li><li>Update and adjust staff shifts when operational changes occur.</li><li>Monitor CRM records to ensure data accuracy and proper scheduling.</li><li>Coordinate with internal teams to ensure smooth shift management and workforce availability.</li><li>Provide basic IT support and troubleshoot technical issues related to systems, software, and user access.</li><li>Assist in maintaining system efficiency and resolving day-to-day technical problems.</li><li>Communicate effectively with team members and management regarding scheduling and system updates.</li></ul><p>Job Type: Full-time</p><p>Pay: Rs55,000.00 - Rs60,000.00 per month</p><p>Work Location: In person</p>

CRM & IT Specialist (Onsite, Bahria Town)

Pronto General Agency

<div><p>We are looking for a Technical Support Specialist to provide our customers first-level helpdesk and desktop support. Our end users operate in a fast-paced, retail insurance environment requiring efficient and accurate support. The successful candidate will collaborate closely with the IT team and business partners to resolve timely technical issues while maintaining excellent customer service.</p><p>
IT Technical Support Specialist</p><p>
Responsibilities</p><ul><li><p>
Responsible for providing customer support via phone, email, or chat to help resolve technical issues with computer systems, phones, and network devices.</p></li><li><div>
Responsible for identifying and diagnosing technical issues and working with end-users to resolve them on time.</div></li><li><div>
Responsible for installing and configuring computer hardware, software, and peripherals.</div></li><li><div>
Maintain accurate records of technical issues and resolutions in the ticketing system.</div></li><li><div>
Proficient in Microsoft Windows 11 deployment, configuration and troubleshooting using Intune and Autopilot.</div></li><li><div>
Proficient in troubleshooting Office 365 issues.</div></li><li><div>
Proficient in troubleshooting GSuite issues.</div></li><li><div>
Proficient in troubleshooting printing issues.</div></li><li><div>
Proficient in troubleshooting basic network issues.</div></li><li><div>
PowerShell proficiency is a plus.</div></li></ul><p>
Qualifications</p><ul><li><p>
2-4 years of helpdesk or desktop support experience.</p></li><li><div>
CompTIA A+ Certification</div></li><li><div>
CompTIA Network+ Certification</div></li><li><div>
Excellent communication skills, both oral and written</div></li><li><div>
Self-starter with good analytical and problem-solving skills</div></li><li><div>
Bilingual English &amp; Spanish (preferred)</div></li><li><div>
Experience as a desktop technician or other customer support role</div></li><li><div>
Good understanding of computer systems, mobile devices, and other tech products</div></li><li><div>
Able to drive in the US and reliable transportation, travel to remote sites is required.</div></li></ul><p>
Hours: 10 am to 7:00 pm Monday-Friday</p></div>

IT Support Specialist

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