computer customer support specialist

U-Haul

<div><h2 class="jobSectionHeader">Computer Support Specialist</h2>
If you are detail-oriented, relish variety, and feel at home around all kinds of technology, consider becoming U-Haul&rsquo;s newest Field Computer Specialist. In this role you will be responsible for all computer and security systems in your area, traveling from place to place to maintain equipment and train users. In exchange U-Haul provides excellent perks and benefits as well as a caring company culture.
U-Haul offers its Field Computer Specialists:<ul><li>
Paid holidays, vacation, and sick days, if eligible</li><li>
Career stability
</li><li>Gym Reimbursement Program, if eligible</li><li>
Opportunities for advancement
</li><li>Valuable on-the-job training</li><li>
Complete Benefit Plan, if eligible</li><li>
RRSP payroll deduction plan
</li><li>Deferred profit-sharing plan, if eligible</li><li>
You Matter Program (EAP)</li><li>
Mindset App Program</li><li>
Wellness Programs</li><li>
Discounts on Apple products, Dell computers, hotels, and more</li></ul>
Field Computer Specialist Primary Responsibilities:<ul><li>
Maintain maximum uptime for computer systems and associated broadband connectivity</li><li>
Implement and maintain field computer systems for all entities within the assigned area</li><li>
Support and train users as needed</li><li>
Distinguish between user error and problems requiring escalation to software vendors</li><li>
Identify and coordinate solutions for security gaps and compliance issues</li><li>
Participate in ongoing continuous U-Haul education through U-Haul University
</li><li>In addition to technical responsibilities, the Field Computer Specialist will support store operations by acting as a field relief manager when needed. This includes providing coverage during store manager vacations/coverage</li><li>
Work hours are scheduled Monday through Saturday, with an expected weekly total of 40&ndash;50 hours based on business needs.</li></ul>
Field Computer Specialist Minimum Qualifications:<ul><li>
Experience with technologies such as administration, security monitoring equipment, storage gates, alarm systems, doors, digital video equipment, printers, computers, VOIP, analog phones, air phones, and cash drawers</li><li>
Current, valid driver&rsquo;s license and clean driving record</li></ul>
Compensation for this role ranges
<ul><li>From $25 to $30 per hour, commensurate with experience.</li></ul>
Work Environment:
The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts, machines, fumes, or irritating chemicals. May be required to use protective clothing, or gear such as masks, goggles, gloves, or shields.
Physical Demands:
The work requires some physical exertion such as long periods both indoors and outdoors of remaining stationary, traversing spaces, repositioning to reach and use tools, and moving a minimum of 50 lbs. assisted or unassisted. 
 
 
U-Haul is an equal opportunity employer. All applications for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state, or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.</div>
 <div><h3 class="jobSectionHeader">About Us</h3>
Since 1945, U-Haul has been serving do-it-yourself movers and their households. Like many other successful ventures, the concept for U-Haul was generated out of need. After World War II, there existed the widespread need for do-it-yourself moving equipment that would be available on a one-way, nationwide basis.
U-Haul co-founders L.S. &quot;Sam&quot; Shoen and his wife, Anna Mary Carty Shoen, recognized that need and acted upon it. Their visionary approach spread the cost of ownership among many users, facilitating the mobility of the populations of the U.S. and Canada. The covered wagon of the pioneers morphed into orange U-Haul trailers. In the process, an industry was born.
U-Haul Holding Company and its family of companies, including U-Haul, have strived to create a culture of health and wellness. As of February 1, 2020, and consistent with applicable law, no U-Haul Holding Company or its family of companies will hire individuals in states where it may lawfully decline to hire individuals who use nicotine products (Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia and Washington). This policy will not apply to team members hired before February 1, 2020.</div>

Computer Support Specialist

US Department of the Treasury

<div><div><div><ul><li>5103350
</li></ul></div><div><ul><li>Richmond, Virginia, United States
</li></ul></div><div><ul><li>Department of the Treasury
</li></ul></div><div><ul><li>Information Technology
</li></ul></div><div><ul><li>Full-Time (Salaried)
</li></ul></div><div><ul><li>Closing at: Apr 24 2026 - 23:55 EDT
</li></ul></div><div><ul><li>Department of the Treasury</li></ul></div></div><div> 
</div><div>Title: Computer Support Specialist

State Role Title: Info Technology Specialist II

Hiring Range: $65,000-$75,000; Commensurate with Experience

Pay Band: 4

Agency: Department of the Treasury

Location: JAMES MONROE BUILDING

Agency Website: https://trs.virginia.gov

Recruitment Type: General Public - G

Job Duties

Please come join our small team with the large mission as stewards of Virginia&rsquo;s Financial assets and investments! 
 
The Virginia Treasury is seeking a Computer Support Specialist. This position will play a key support role for the Agency as the primary end user support interface for users and executive level staff. This position will also be the primary liaison with VITA in support of major desktop or software related projects. In addition, this specialist will be the primary liaison for the vendor support of the agency Audio/Video conference equipment that are critical to many of the services and collaborative meetings we have with other boards, agencies, or the public. In addition, this role will be responsible for maintaining the Agency hardware/software inventory and insuring alignment with the VITA CMDB. This role plays a key role in vulnerability management by updating software on workstations manually and using automated deployment tools. This position will also act as the Agency primary telecommunications coordinator with VITA for all mobile procurements. 
 
This role will also interface closely with the Agency ISO has together they maintain and support the on-boarding and off-boarding of new staff and the maintenance and execution of System Access Requests. While the primary responsibility of this position is end-user support, this position will work closely with the Agency System/Server Admin and have opportunities to grow technically in areas beyond desktop support.

Minimum Qualifications

Strong proficiency performing as technical support staff to include: 
o A general technical understanding of remote support operations and procedures 
o A general technical understanding of support and troubleshooting of Dell and HP computer hardware 
o A general technical understanding of support and troubleshooting of Microsoft Operating Systems and Office Products. 
o A general technical understanding of working with Incident/Request Management systems. 
o Experience in risk management with a focus on end user computing. 
 
Strong Customer Service Skills and Teamwork: 
o Understand customer business needs and recommend the appropriate technology and process solution(s) to meet business needs and requirements 
o Effective communication and time management 
o The ability to communicate effectively, both orally and in writing, with all levels of customers, to include staff, other state agencies, and Commonwealth partnership vendors. Ability to lift 50 pounds. 
o Effective collaboration with other IT Staff, internal and external customers, and senior management 
o A cooperative and team driven attitude with respect to all people and partners involved with the IT Help Desk's ability to resolve service requests and incidents 
o Ability to create clear detail-oriented documentation of all tasks performed and solutions 
 
Results Focus: 
o Skilled in multi-tasking and management of multiple IT related tasks 
o Ability to analyze the root cause of issues, detect trends and report them 
o Utilization of available resources to effectively resolve issues 
o The ability to work under pressure during critical business service outages

Additional Considerations
<ul><li>Prior Virginia state experience</li><li>Experiencing interfacing with VITA (Virginia Information Technologies Agency)</li></ul> 
Special Instructions

You will be provided a confirmation of receipt when your application and/or r&eacute;sum&eacute; is submitted successfully. Please refer to &ldquo;Your Application&rdquo; in your account to check the status of your application for this position.

A r&eacute;sum&eacute; and cover letter are required to be submitted. Applications for this position must
 
be submitted electronically through this website. 
 
The Department of the Treasury telework policy allows for up to two days a week of telework, subject to the position requirements. This position will be located in Richmond, Virginia, and must report on-site until the completion of an approved telework agreement is received. 
 
All finalists are subject to a background investigation. The investigation may include: criminal checks; employment verification; verification of education; and other checks requested by the hiring authority. 
 
Applicants who possess an Interagency Placement Screening Form (Yellow Form) or a Preferential Hiring Form (Blue Form) as issued under the Department of Human Resources Management (DHRM) Policy 1.30 Layoff (Commonwealth of Virginia Employees Only), must attach these forms with their state application. 
 
Mailed, emailed, faxed, or hand delivered applications and r&eacute;sum&eacute;s will not be accepted. 
 
This website will provide a confirmation of receipt when the application is submitted for consideration. 
 
Please refer to your RMS account for the status of your application and this position. 
 
The Virginia Department of the Treasury is an Equal Opportunity Employer.

Contact Information

Name: Lori Perez

Phone: 804-225-3247

Email: HR@trs.virginia.gov 


In support of the Commonwealth&rsquo;s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging &amp; Rehabilitative Services (DARS), or the Department for the Blind &amp; Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.</div></div>

US Military Treatment Facilities under DHA

IT Specialist (Customer Support)

US Defense Health Agency

SUPERVISORY IT SPECIALIST (NETWORK/CUSTOMER SUPPORT)

Penda Aiken, Inc.

<div><h2 class="jobSectionHeader">Job Description: Help Desk &amp; Security Support Analyst</h2>
Location: Albany, NY (Hybrid Eligible after training)
Client: Statewide Financial System (SFS)
Schedule: Mon &ndash; Fri | 8:00 AM &ndash; 5:30 PM (40 Hours/Week)
<h3 class="jobSectionHeader">Role Summary</h3>
Join the frontline support team for the New York Statewide Financial System (SFS). In this role, you will provide critical Tier 1 technical and functional support for help desk inquiries and security incidents. You will act as the first point of contact for state agency users, ensuring financial system stability and data integrity across New York State government operations.
<h3 class="jobSectionHeader">Core Responsibilities</h3>
<ul><li>First-Line Support: Monitor and respond to high-volume phone and email inquiries regarding SFS navigation, access, and reporting.
</li><li>Incident Documentation: Accurately log all issues and requests within the ticket management system (ServiceNow) during the initial contact.
</li><li>Problem Analysis: Leverage the SFS knowledge base to troubleshoot user issues, pinpoint resolutions, and provide &quot;how-to&quot; guidance.
</li><li>System Maintenance: Maintain a deep working knowledge of SFS procedures, processing requirements, and security protocols.
</li><li>Escalation: Identify complex issues requiring specialized attention and route them to second-line support teams or the Help Desk Supervisor.
</li><li>Technical Tasks: Execute SQL scripts or queries (as needed) to research data issues and participate in system workgroups.
</li></ul><h3 class="jobSectionHeader">Required Skills &amp; Qualifications</h3>
<ul><li>Technical Aptitude: Proficiency in MS Windows, Outlook, Excel, and Word. Familiarity with SharePoint and SQL is highly desirable.
</li><li>Software Experience: Experience with ServiceNow or similar ticket/case management software is a strong plus.
</li><li>Knowledge Base: Basic understanding of accounting principles is preferred to better assist with financial system queries.
</li><li>Communication: Exceptional written and verbal communication skills; ability to draft non-technical correspondence for a professional audience.
</li><li>Education: High School Diploma required; a degree in Computer Science or a related field is preferred.
</li></ul><h3 class="jobSectionHeader">Work Environment &amp; Telecommuting</h3>
<ul><li>Initial Training: 100% on-site in Albany to ensure full immersion in system training.
</li><li>Hybrid Eligibility: Once reliability and job proficiency are confirmed, candidates may apply for a hybrid schedule (minimum 50% on-site).
</li><li>Remote Requirements: If approved for remote work, SFS provides equipment. Candidates must provide their own high-speed internet and phone connection.
</li><li>Flexibility: Candidates must be willing to report to the office on scheduled telecommute days if operational needs arise.</li></ul></div>

DC PUBLIC LIBRARY

<div><div><div><div>JOB SUMMARY
DC Public Library Office of Information Technology supports a larger, multi-site network environment of wired and wireless staff and public workstations connected to cloud-hosted servers and applications within and outside the District of Columbia.
This position is located in the Office of Information Technology and Systems (ITS), District of Columbia Public Library. The incumbent provides customer support to neighborhood services and other library units, and provides prompt resolutions of trouble tickets generated by staff responsible for the public computing access network and the administrative network. The incumbent also acts as a liaison with neighborhood library and central library staff to update and maintain software and hardware for public and staff use. The incumbent provides backup support for the public access and print management system. 
DUTIES AND RESPONSIBILITY<ul><li>
Sets up, maintains and troubleshoots workstation and server operating systems. Installs computers, monitors, printers, scanners, and related equipment, ensuring compatibility of hardware and considering the needs of the user at all DCPL locations</li><li>
Enters and updates service requests in problem tracking and resolution databases (e.g. Remedy).</li><li>
Diagnoses and resolves problems in response to customer reported incidents and needs.</li><li>
Assists with desktop application enhancement programs.</li><li>
Organizes and conducts appropriate public access training meetings for library services staff.</li><li>
Performs quality control on contracted support staff work.</li><li>
Partitions and formats hard drives, loads operating system, and selects appropriate configurations; sets up server options.</li><li>
Installs and configures off the shelf applications, programs, including word processing, spreadsheet, database, and presentation software. Instructs customers in person, via email and by telephone, in use of hardware and software, security procedures</li><li>
Responds to calls about malfunctions, troubleshoots both hardware and software to identify and resolve problems and makes repairs, if necessary. Maintains records in IT help desk and asset tracking systems.</li><li>
Develops and updates IT documentation. Instructs customers in the operation of digital telephone service, and voice mail. Troubleshoots basic telephone and cabling problems.</li><li>
Performs other duties as assigned</li></ul> 
MINIMUM QUALIFICATIONS REQUIREMENTS<ul><li>
Must possess a minimum of an associate&rsquo;s degree from an accredited institution</li><li>
A minimum of three (3) years of experience in the implementation of microcomputer hardware and software and related peripherals, management of operating systems and application programs and direct involvement with users.</li><li>
Must have successfully completed at least one (1) year of specialized experience at the next lower grade level (CS 9).</li><li>
Knowledge of Microsoft Windows Client and Server operating systems, Active Directory, Group Policy and TCP/IP</li><li>
Knowledge of Internet working communications principles regarding LAN-to-LAN and LAN-to-WAN bridging and routing.</li><li>
Knowledge of advanced Microsoft Windows desktop support and administration principles.</li><li>
Knowledge of the District&rsquo;s network architecture to ensure homogeneous interconnecting networks within the broader wide area network.</li><li>
Ability to speak and write clearly and effectively and to deal with others in a diplomatic but persuasive manner.</li></ul> 
LICENSES AND CERTIFICATIONS
Microsoft (i.e. MCP, MCSE, MCSA) and Apple (i.e. ACMT, ACDT or ACPT) certifications preferred. 
WORKING CONDITIONS/ENVIRONMENT
The work is performed in an office setting. 
REFERENCE CHECK
All applicants who are current or former District of Columbia Government employees will be subject to a background examination prior to the issuance of a conditional offer of employment. This review will include coordination with District agencies where the applicant is currently or was previously employed. The purpose of this examination is to verify the applicant&rsquo;s employment standing and determine eligibility for rehire, reassignment, or promotion within the District government. Applicants found not to be in good standing may be deemed ineligible for further consideration.
By applying to this vacancy announcement, you hereby authorize the District of Columbia Public Library to conduct a background examination and reference check, including coordination with any District agencies where you are currently or were previously employed, to verify your employment standing and assess your eligibility for continued employment consideration. 
GENERAL SUITABILITY SCREENING
This position is subject to general suitability screening; verification of employment history, reference checks and degree/license, as applicable. The appointee to the position may be offered employment contingent upon receipt of a satisfactory general suitability screening. 
OTHER SIGNIFICANT FACTORS
Type of Appointment: Career Service Full Time Appointment
Tour of Duty/Schedule: This position primarily works rotating shifts, including working evenings, weekends, and coverage during busy periods to support operational needs.
Collective Bargaining Unit: This position is in the collective bargaining unit.
Telework: At the discretion of the incumbent&rsquo;s supervisor
Appointed Salary - The selected incumbent will be appointed at the appropriate salary rate of an CS 11 based on the DPM's guidelines.
Budgeted Salary - This position is budgeted for a minimum salary of $74,893 to a maximum salary of $84,517. 
IMPORTANT NOTE: We appreciate every applicant&rsquo;s interest. However, only those who meet the qualifications and are considered by the hiring committee or interview panel will be contacted for the next steps in the recruitment process. 
RESIDENCY REQUIREMENT
A person applying for a position in the Career Service, Educational Service, Management Supervisory Service, an attorney position in the Legal Service (series 905) other than the Senior Executive Attorney Service (SEAS), or an attorney position in the Excepted Service (series 950) who is a bona fide District resident AT THE TIME OF APPLICATION for the position, may be awarded a 10-point residency preference over non-District applicants, unless the person declines the preference points. If selected the person shall be required to present no less than 8 proofs of bona fide District residency and maintain such residency for 7 consecutive years from the effective date of the appointment. Failure to maintain bona fide District residency for the 7-year period will result in forfeiture of employment. 
EMPLOYMENT BENEFITS
Selectee will be eligible for health and life insurance, annual (vacation) and sick leave and will be covered under the District of Columbia government's retirement plan. However, if selectee was previously employed in the District of Columbia government under an appointment for which he/she was eligible for Civil Service Retirement (CSR), contributions to CSR will resume upon re-employment. 
EQUAL EMPLOYMENT OPPORTUNITY
The District of Columbia Government is an Equal Opportunity Employer: all qualified candidates will receive consideration without regard to race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, gender identity or expression, family responsibilities, matriculation, political affiliation, genetic information, disability. Sexual harassment is a form of sex discrimination, which is also prohibited. In addition, harassment based on any of the above-protected categories is prohibited.</div></div></div></div>

ADF Medical

<div>
 
 
 📋 JOB OPENING &mdash; Customer Support Specialist
 
 
 ADF Medical Services Inc.
 
 
 
 We're hiring a passionate and professional
 
 Customer Support Specialist
 
 to deliver outstanding service to our patients and clients. If you're a problem solver with a caring attitude and strong communication skills &mdash; we'd love to have you on our team.
 
 
 
 Role:
 
 Customer Support Specialist
 
 
 Department:
 
 Customer Support &amp; Patient Services
 
 
 Location:
 
 Remote / On-Site
 
 
 Type:
 
 Full-Time / Part-Time
 
 
 
 What You'll Do:
 
 
 <ul>
 <li>
 Handle inbound calls, emails, and chat inquiries from patients and clients
 </li>
 <li>
 Provide accurate and timely information on services, appointments, and billing
 </li>
 <li>
 Resolve customer complaints and concerns with empathy and professionalism
 </li>
 <li>
 Document all interactions accurately in our CRM and support systems
 </li>
 <li>
 Follow up with patients and clients to ensure full issue resolution
 </li>
 <li>
 Collaborate with internal departments to address complex inquiries
 </li>
 <li>
 Maintain strict patient confidentiality in accordance with HIPAA guidelines
 </li>
 <li>
 Meet and exceed customer satisfaction targets and performance KPIs
 </li>
 </ul>
 
 
 What We're Looking For:
 
 
 <ul>
 <li>
 1&ndash;2 years of customer support or patient service experience
 </li>
 <li>
 Excellent verbal and written communication skills
 </li>
 <li>
 Strong problem solving and conflict resolution abilities
 </li>
 <li>
 Proficiency in CRM tools and basic computer applications
 </li>
 <li>
 Ability to work independently and as part of a team
 </li>
 <li>
 Reliable internet connection and quiet home workspace
 </li>
 <li>
 Healthcare or medical background is a plus but not required
 </li>
 </ul>
 
 
 What We Offer:
 
 
 <ul>
 <li>
 Competitive pay
 </li>
 <li>
 Health, dental &amp; vision benefits (full-time employees)
 </li>
 <li>
 Paid time off &amp; paid holidays
 </li>
 <li>
 Flexible scheduling options
 </li>
 <li>
 Career growth opportunities within ADF Medical Services
 </li>
 </ul>
</div>

Customer Support Specialist

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