computer customer support specialist

US Department of the Treasury

<div><div><div><ul><li>5103350
</li></ul></div><div><ul><li>Richmond, Virginia, United States
</li></ul></div><div><ul><li>Department of the Treasury
</li></ul></div><div><ul><li>Information Technology
</li></ul></div><div><ul><li>Full-Time (Salaried)
</li></ul></div><div><ul><li>Closing at: Apr 24 2026 - 23:55 EDT
</li></ul></div><div><ul><li>Department of the Treasury</li></ul></div></div><div> 
</div><div>Title: Computer Support Specialist

State Role Title: Info Technology Specialist II

Hiring Range: $65,000-$75,000; Commensurate with Experience

Pay Band: 4

Agency: Department of the Treasury

Location: JAMES MONROE BUILDING

Agency Website: https://trs.virginia.gov

Recruitment Type: General Public - G

Job Duties

Please come join our small team with the large mission as stewards of Virginia&rsquo;s Financial assets and investments! 
 
The Virginia Treasury is seeking a Computer Support Specialist. This position will play a key support role for the Agency as the primary end user support interface for users and executive level staff. This position will also be the primary liaison with VITA in support of major desktop or software related projects. In addition, this specialist will be the primary liaison for the vendor support of the agency Audio/Video conference equipment that are critical to many of the services and collaborative meetings we have with other boards, agencies, or the public. In addition, this role will be responsible for maintaining the Agency hardware/software inventory and insuring alignment with the VITA CMDB. This role plays a key role in vulnerability management by updating software on workstations manually and using automated deployment tools. This position will also act as the Agency primary telecommunications coordinator with VITA for all mobile procurements. 
 
This role will also interface closely with the Agency ISO has together they maintain and support the on-boarding and off-boarding of new staff and the maintenance and execution of System Access Requests. While the primary responsibility of this position is end-user support, this position will work closely with the Agency System/Server Admin and have opportunities to grow technically in areas beyond desktop support.

Minimum Qualifications

Strong proficiency performing as technical support staff to include: 
o A general technical understanding of remote support operations and procedures 
o A general technical understanding of support and troubleshooting of Dell and HP computer hardware 
o A general technical understanding of support and troubleshooting of Microsoft Operating Systems and Office Products. 
o A general technical understanding of working with Incident/Request Management systems. 
o Experience in risk management with a focus on end user computing. 
 
Strong Customer Service Skills and Teamwork: 
o Understand customer business needs and recommend the appropriate technology and process solution(s) to meet business needs and requirements 
o Effective communication and time management 
o The ability to communicate effectively, both orally and in writing, with all levels of customers, to include staff, other state agencies, and Commonwealth partnership vendors. Ability to lift 50 pounds. 
o Effective collaboration with other IT Staff, internal and external customers, and senior management 
o A cooperative and team driven attitude with respect to all people and partners involved with the IT Help Desk's ability to resolve service requests and incidents 
o Ability to create clear detail-oriented documentation of all tasks performed and solutions 
 
Results Focus: 
o Skilled in multi-tasking and management of multiple IT related tasks 
o Ability to analyze the root cause of issues, detect trends and report them 
o Utilization of available resources to effectively resolve issues 
o The ability to work under pressure during critical business service outages

Additional Considerations
<ul><li>Prior Virginia state experience</li><li>Experiencing interfacing with VITA (Virginia Information Technologies Agency)</li></ul> 
Special Instructions

You will be provided a confirmation of receipt when your application and/or r&eacute;sum&eacute; is submitted successfully. Please refer to &ldquo;Your Application&rdquo; in your account to check the status of your application for this position.

A r&eacute;sum&eacute; and cover letter are required to be submitted. Applications for this position must
 
be submitted electronically through this website. 
 
The Department of the Treasury telework policy allows for up to two days a week of telework, subject to the position requirements. This position will be located in Richmond, Virginia, and must report on-site until the completion of an approved telework agreement is received. 
 
All finalists are subject to a background investigation. The investigation may include: criminal checks; employment verification; verification of education; and other checks requested by the hiring authority. 
 
Applicants who possess an Interagency Placement Screening Form (Yellow Form) or a Preferential Hiring Form (Blue Form) as issued under the Department of Human Resources Management (DHRM) Policy 1.30 Layoff (Commonwealth of Virginia Employees Only), must attach these forms with their state application. 
 
Mailed, emailed, faxed, or hand delivered applications and r&eacute;sum&eacute;s will not be accepted. 
 
This website will provide a confirmation of receipt when the application is submitted for consideration. 
 
Please refer to your RMS account for the status of your application and this position. 
 
The Virginia Department of the Treasury is an Equal Opportunity Employer.

Contact Information

Name: Lori Perez

Phone: 804-225-3247

Email: HR@trs.virginia.gov 


In support of the Commonwealth&rsquo;s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging &amp; Rehabilitative Services (DARS), or the Department for the Blind &amp; Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.</div></div>

Computer Support Specialist

U-Haul

<div><h2 class="jobSectionHeader">Computer Support Specialist</h2>
If you are detail-oriented, relish variety, and feel at home around all kinds of technology, consider becoming U-Haul&rsquo;s newest Field Computer Specialist. In this role you will be responsible for all computer and security systems in your area, traveling from place to place to maintain equipment and train users. In exchange U-Haul provides excellent perks and benefits as well as a caring company culture.
U-Haul offers its Field Computer Specialists:<ul><li>
Paid holidays, vacation, and sick days, if eligible</li><li>
Career stability
</li><li>Gym Reimbursement Program, if eligible</li><li>
Opportunities for advancement
</li><li>Valuable on-the-job training</li><li>
Complete Benefit Plan, if eligible</li><li>
RRSP payroll deduction plan
</li><li>Deferred profit-sharing plan, if eligible</li><li>
You Matter Program (EAP)</li><li>
Mindset App Program</li><li>
Wellness Programs</li><li>
Discounts on Apple products, Dell computers, hotels, and more</li></ul>
Field Computer Specialist Primary Responsibilities:<ul><li>
Maintain maximum uptime for computer systems and associated broadband connectivity</li><li>
Implement and maintain field computer systems for all entities within the assigned area</li><li>
Support and train users as needed</li><li>
Distinguish between user error and problems requiring escalation to software vendors</li><li>
Identify and coordinate solutions for security gaps and compliance issues</li><li>
Participate in ongoing continuous U-Haul education through U-Haul University
</li><li>In addition to technical responsibilities, the Field Computer Specialist will support store operations by acting as a field relief manager when needed. This includes providing coverage during store manager vacations/coverage</li><li>
Work hours are scheduled Monday through Saturday, with an expected weekly total of 40&ndash;50 hours based on business needs.</li></ul>
Field Computer Specialist Minimum Qualifications:<ul><li>
Experience with technologies such as administration, security monitoring equipment, storage gates, alarm systems, doors, digital video equipment, printers, computers, VOIP, analog phones, air phones, and cash drawers</li><li>
Current, valid driver&rsquo;s license and clean driving record</li></ul>
Compensation for this role ranges
<ul><li>From $25 to $30 per hour, commensurate with experience.</li></ul>
Work Environment:
The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts, machines, fumes, or irritating chemicals. May be required to use protective clothing, or gear such as masks, goggles, gloves, or shields.
Physical Demands:
The work requires some physical exertion such as long periods both indoors and outdoors of remaining stationary, traversing spaces, repositioning to reach and use tools, and moving a minimum of 50 lbs. assisted or unassisted. 
 
 
U-Haul is an equal opportunity employer. All applications for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state, or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.</div>
 <div><h3 class="jobSectionHeader">About Us</h3>
Since 1945, U-Haul has been serving do-it-yourself movers and their households. Like many other successful ventures, the concept for U-Haul was generated out of need. After World War II, there existed the widespread need for do-it-yourself moving equipment that would be available on a one-way, nationwide basis.
U-Haul co-founders L.S. &quot;Sam&quot; Shoen and his wife, Anna Mary Carty Shoen, recognized that need and acted upon it. Their visionary approach spread the cost of ownership among many users, facilitating the mobility of the populations of the U.S. and Canada. The covered wagon of the pioneers morphed into orange U-Haul trailers. In the process, an industry was born.
U-Haul Holding Company and its family of companies, including U-Haul, have strived to create a culture of health and wellness. As of February 1, 2020, and consistent with applicable law, no U-Haul Holding Company or its family of companies will hire individuals in states where it may lawfully decline to hire individuals who use nicotine products (Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia and Washington). This policy will not apply to team members hired before February 1, 2020.</div>

Penda Aiken, Inc.

<div><h2 class="jobSectionHeader">Job Description: Help Desk &amp; Security Support Analyst</h2>
Location: Albany, NY (Hybrid Eligible after training)
Client: Statewide Financial System (SFS)
Schedule: Mon &ndash; Fri | 8:00 AM &ndash; 5:30 PM (40 Hours/Week)
<h3 class="jobSectionHeader">Role Summary</h3>
Join the frontline support team for the New York Statewide Financial System (SFS). In this role, you will provide critical Tier 1 technical and functional support for help desk inquiries and security incidents. You will act as the first point of contact for state agency users, ensuring financial system stability and data integrity across New York State government operations.
<h3 class="jobSectionHeader">Core Responsibilities</h3>
<ul><li>First-Line Support: Monitor and respond to high-volume phone and email inquiries regarding SFS navigation, access, and reporting.
</li><li>Incident Documentation: Accurately log all issues and requests within the ticket management system (ServiceNow) during the initial contact.
</li><li>Problem Analysis: Leverage the SFS knowledge base to troubleshoot user issues, pinpoint resolutions, and provide &quot;how-to&quot; guidance.
</li><li>System Maintenance: Maintain a deep working knowledge of SFS procedures, processing requirements, and security protocols.
</li><li>Escalation: Identify complex issues requiring specialized attention and route them to second-line support teams or the Help Desk Supervisor.
</li><li>Technical Tasks: Execute SQL scripts or queries (as needed) to research data issues and participate in system workgroups.
</li></ul><h3 class="jobSectionHeader">Required Skills &amp; Qualifications</h3>
<ul><li>Technical Aptitude: Proficiency in MS Windows, Outlook, Excel, and Word. Familiarity with SharePoint and SQL is highly desirable.
</li><li>Software Experience: Experience with ServiceNow or similar ticket/case management software is a strong plus.
</li><li>Knowledge Base: Basic understanding of accounting principles is preferred to better assist with financial system queries.
</li><li>Communication: Exceptional written and verbal communication skills; ability to draft non-technical correspondence for a professional audience.
</li><li>Education: High School Diploma required; a degree in Computer Science or a related field is preferred.
</li></ul><h3 class="jobSectionHeader">Work Environment &amp; Telecommuting</h3>
<ul><li>Initial Training: 100% on-site in Albany to ensure full immersion in system training.
</li><li>Hybrid Eligibility: Once reliability and job proficiency are confirmed, candidates may apply for a hybrid schedule (minimum 50% on-site).
</li><li>Remote Requirements: If approved for remote work, SFS provides equipment. Candidates must provide their own high-speed internet and phone connection.
</li><li>Flexibility: Candidates must be willing to report to the office on scheduled telecommute days if operational needs arise.</li></ul></div>

The Conrad Company

<div>
 Job Type
 
 
 Full-time
 
 
 
 Description
 
 
 
 The Conrad Company, a fast-growing, award-winning family-owned business located in York, PA is looking for an organized, detail-oriented Accounting Specialist to support the accounting team. As an Accounting Specialist, you should be a skilled researcher, possess strong communication and computer skills, and be adept at analyzing information while providing prompt, courteous responses to inquiries and requests from associates, customers, and vendors. To succeed as an Accounting Specialist, you should be committed to providing efficient, reliable support to all departments, sister brands, and external parties. You should be trustworthy and thorough, with excellent time management skills. The Accounting Specialist will perform functions across the Finance department for various companies under The Conrad Company.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Customer invoicing.
 </li>
 <li>
 Collection of past due receivable accounts.
 </li>
 <li>
 Maintaining customer sales tax files.
 </li>
 <li>
 Posting customer payments.
 </li>
 <li>
 Matching of accounts payable invoices/receipts.
 </li>
 <li>
 Processing vendor invoices.
 </li>
 <li>
 Preparing weekly vendor payments (ACH and Check).
 </li>
 <li>
 Monthly account reconciliations.
 </li>
 <li>
 Investigating variances and taking necessary corrective actions.
 </li>
 <li>
 Supporting special projects.
 </li>
 <li>
 Other job duties as assigned.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Minimum 3 years of experience in Accounts Receivable and/or Accounts Payable.
 </li>
 <li>
 Experience working in ERP systems.
 </li>
 <li>
 Experience in Accounts Receivable collections process.
 </li>
 <li>
 Experience in account reconciliations.
 </li>
 <li>
 High attention to detail.
 </li>
 <li>
 Self-motivated, outgoing personality.
 </li>
 <li>
 Strong written and verbal communication skills.
 </li>
 <li>
 Strong computer skills and knowledge (Microsoft Excel, Word, and Outlook).
 
 
 </li>
 </ul>
 The Conrad Company offers a competitive compensation package including 401(k) Plan, Medical, Dental, Vision, Life &amp; Disability insurance, and PTO. We are community-minded and encourage our associates to be active in volunteering.
 
 
 Salary Description
 
 
 $20 - $26/hour
</div>

Accounting Specialist

MISR TECHNOLOGY SERVICES

<div>Helpdesk Specialist provides fast and useful technical assistance on computer systems as well as answering queries on basic technical issues and offer advice to solve them.
An excellent Helpdesk Specialist must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers.
Responsibilities<ul><li>
Serve as the first point of contact for end users seeking technical assistance over the phone, ticketing system, and emails.</li><li>
Perform remote troubleshooting through diagnostic techniques and pertinent questions</li><li>
Experience in supporting end users on a corporate network; specifically support involving Switches, Subnets, Routers, VLANs, DNS, Network Shares, Network Storage, File/Print services, Directory Services, Etc. is preferred.</li><li>
Determine the best solution based on the issue and details provided by end users</li><li>
Walk the customer through the problem-solving process</li><li>
Direct unresolved issues to the next level of support personnel</li><li>
Provide accurate information on IT products or services</li><li>
Record events and problems and their resolution in logs</li><li>
Follow-up and update end user&rsquo;s status and information</li><li>
Pass on any feedback or suggestions by customers to the appropriate internal team</li><li>
Identify and suggest possible improvements in procedures</li><li>
Manage PC setup and deployment for new employees using standard hardware, images and software</li><li>
Perform timely workstation hardware and software upgrades as required</li><li>
Diagnosing and solving hardware/software faults</li><li>
Managing and troubleshooting any end-user equipment printers, scanners and VC</li><li>
Responsible to track assets and document the details</li><li>
Follows and implements the company&rsquo;s data security rules</li></ul>
Requirements and Qualifications
<ul><li>BSc/BA in IT, Computer Science or relevant field or equivalent years of hands-on experience</li><li>
Years of experience at least 3 years</li><li>
Above average knowledge of networking protocols, especially TCP/IP.</li><li>
Proven experience as a help desk specialist or other customer support role</li><li>
Tech savvy with working knowledge of office automation products, databases and remote control</li><li>
Good understanding of computer systems, mobile devices and other tech products</li><li>
Good knowledge of Microsoft Excel, Word and PowerPoint</li><li>
Ability to diagnose and resolve basic technical issues</li><li>
Proficiency in English</li><li>
Having a good knowledge of</li><li>
CompTIA A+</li><li>
ITIL Foundation.</li><li>
Microsoft Certified Solutions Associate on Windows 10.</li><li>
Excellent communication skills at all levels in the company</li><li>
Managing Priorities</li><li>
End user-oriented and cool-tempered</li></ul>
TqkDxjntiF</div>

IT Helpdesk Specialist - Alex Office

Select Medical

<div>
 
 
 Select Medical
 
 
 
 
 
 
 Support Specialist / Technical Help Desk
 
 
 
 
 
 Monday - Thursday; 8 am - 7 pm
 
 
 
 
 ON-SITE position in Mechanicsburg, PA
 
 
 
 <ul>
 <li>
 $21.00 - starting hourly rate***
 </li>
 <li>
 Employer will not sponsor work visas for this position now or in the future and is not interested in corp.-to-corp. business arrangements at this time.***
 
 
 </li>
 </ul>
 
 Why work for Select?
 
 
 
 We are committed to your growth and success!
 
 
 <ul>
 <li>
 Career Advancement opportunities
 </li>
 <li>
 Competitive pay, benefits, and PTO
 </li>
 <li>
 Eligible for referral bonuses
 </li>
 <li>
 Thorough orientation program
 </li>
 <li>
 Team-oriented environment
 </li>
 <li>
 Hands-on training to help desk
 
 
 </li>
 </ul>
 The Support Specialist is responsible for delivering quality customer service by providing a single point of contact to report problems, make inquiries, and assist whenever possible in the resolution of problems reported to the IS Help Desk. This position is primarily responsible for assuring that all calls are answered in a timely manner and that problems are logged and assigned to an available Help Desk staff member for resolution. The Support Specialist I reports to the Help Desk Manager. The Support Specialist I is challenged with handling the interaction with users and their problems in a courteous, patient, informative, and timely manner in order to ensure a superior level of customer service. It is important for the specialist to understand and engage the proper rules for problem resolution and escalation.
 
 
 <ul>
 <li>
 Ensure customer satisfaction by responding in a timely manner to all issues reported to the Help Desk. This support includes, but is not limited to, computer or peripheral hardware and software, network connectivity issues, as well as any systems in use.
 </li>
 <li>
 Ensure that all issues are logged promptly and accurately with detailed up-to-date information.
 </li>
 <li>
 Ensure timely escalation of customer problems by documenting the impact to the customer by assigning an appropriate priority and resolution target. Initiate escalation, as appropriate, to ensure management awareness of problems that are severe in nature or that are exceeding documented targets.
 </li>
 <li>
 Review outstanding issues on a daily basis to assure that troubleshooting and resolutions are current.
 </li>
 <li>
 Recognize any problem, hardware or software that may have ramifications enterprise-wide; strategize and define remediation plan with the Help Desk Manager and execute accordingly.
 </li>
 <li>
 Participate in relevant information-sharing activities.
 </li>
 <li>
 Monitor and report on any security violations related to the unwarranted access to corporate data.
 </li>
 <li>
 Ensure that all problems are resolved in a timely and efficient manner.
 </li>
 <li>
 Help build team spirit by assisting other staff members and promoting a positive workplace.
 </li>
 <li>
 Maintain awareness of the rapidly changing environment and recommend cost efficient techniques.
 </li>
 <li>
 Recognize potential areas where policies and procedures require change, or where new ones need to be developed, especially regarding future business expansion. Submit recommendations as appropriate.
 </li>
 <li>
 Support the mission and direction of Select Medical, both within the Information Services department and throughout the corporation.
 </li>
 <li>
 Complete any activities, tasks, and projects assigned.
 
 
 </li>
 </ul>
 
 Required
 
 
 
 <ul>
 <li>
 Associates Degree or actively enrolled in an Associates Program
 </li>
 <li>
 Ability to work posted shift
 
 
 </li>
 </ul>
 
 Preferred
 
 
 
 <ul>
 <li>
 Superior customer service skills
 </li>
 <li>
 Computer Skills
 </li>
 <ul>
 <li>
 Understanding of operating systems such as Windows and OS X/iOS
 </li>
 <li>
 PC hardware and peripheral experience
 </li>
 </ul>
 <li>
 Good interpersonal skills including: face-to-face, verbal, electronic, and telephonic.
 </li>
 <li>
 Professional Skills:
 </li>
 <ul>
 <li>
 Accuracy and attention to Detail
 </li>
 <li>
 Personal sense of urgency
 </li>
 <li>
 Excellent analytical and problem solving skills are essential.
 </li>
 <li>
 Organized
 </li>
 <li>
 Good time management skills in order to meet deadlines.
 </li>
 <li>
 Ability to multitask and adapt to changing business priorities
 </li>
 <li>
 Ability to work independently and as part of team to reach a mutually established goals.
 </li>
 </ul>
 <li>
 Flexible and open to change.
 </li>
 <li>
 Previous experience in metrics based role, where production/quality standards are upheld.
 </li>
 </ul>
</div>

IT Support Specialist

Eposmatic (Pvt) Ltd

Job Title: Support &amp; Data Entry SpecialistLocation: IslamabadJob Type: Full-TimeDepartment: Customer SupportAbout Us:EPOSMATIC is a rapidly growing restaurant management software company serving hundreds of restaurants across Pakistan &amp; UAE. We are looking for a Support &amp; Data Entry Specialist to join our Islamabad team and play a vital role in ensuring smooth client operations and backend support.Key Responsibilities:<ul><li>Provide first-level support to customers via call and WhatsApp.</li><li>Handle software-related queries and guide customers through issue resolution.</li><li>Ensure data integrity and timely updates for restaurant menus, pricing, staff, etc.</li><li>Follow up with clients post-resolution to ensure satisfaction and issue closure.</li></ul>Requirements:<ul><li>Minimum Bachelor&rsquo;s degree.</li><li>Proven experience in customer support or data entry roles preferred.</li><li>Strong computer skills (MS Excel, Google Sheets, data entry platforms).</li><li>Good communication skills in English and Urdu (spoken &amp; written).</li><li>Ability to handle multiple tasks and work in a fast-paced environment.</li><li>Detail-oriented with excellent organizational skills.</li><li>Team player with a proactive and positive attitude.</li></ul>Working Days: Monday to SaturdayTimings: 8:30 AM &ndash; 5:30 PMLocation: IslamabadHow to Apply:Interested candidates can send their CVs to &quot;hr@eposmatic.com&quot;with the subject line &ldquo;Support &amp; Data Entry Specialist - Islamabad&rdquo;.Job Type: Full-timePay: Rs30,000.00 - Rs50,000.00 per monthWork Location: In person

Support & Data Entry Specialist

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