computer help desk specialist

Bank of Springfield

<div>IT Help Desk Specialist
About the Role
We are seeking a reliable and customer-focused IT Help Desk Specialist to join our team in Shiloh. In this role, you will be the first point of contact for technical support, helping employees resolve IT issues quickly and efficiently. This position is ideal for someone who enjoys problem-solving, working with people, and maintaining smooth day-to-day IT operations.
Key Responsibilities<ul><li>
Provide first-level technical support via phone, email, and in person</li><li>
Troubleshoot hardware, software, and network issues</li><li>
Install, configure, and maintain desktops, laptops, printers, and mobile devices</li><li>
Manage user accounts, passwords, and access permissions</li><li>
Document support requests and resolutions in the ticketing system</li><li>
Escalate complex issues to higher-level IT staff when needed</li><li>
Assist with onboarding/offboarding by setting up and deactivating user accounts</li><li>
Support basic cybersecurity and data protection practices</li></ul>
Qualifications<ul><li>
Associate&rsquo;s degree in IT, Computer Science, or related field (or equivalent experience)</li><li>
1&ndash;3 years of help desk or technical support experience</li><li>
Strong knowledge of Windows OS, Microsoft 365, and basic networking</li><li>
Excellent communication and customer service skills</li><li>
Ability to troubleshoot and resolve issues independently</li></ul>
Preferred:<ul><li>
CompTIA A+, Network+, or similar certification</li><li>
Experience with ticketing systems and remote support tools</li><li>
Familiarity with Active Directory and basic cybersecurity practices</li><li>
Familiarity with supporting banking or credit union operations</li></ul> 
Why Join Us? 
 Be part of a team where technology and people come together to make a difference. As an IT Help Desk Specialist, you&rsquo;ll be at the center of our daily operations&mdash;resolving issues, improving user experiences, and ensuring our organization stays connected, secure, and productive.
Benefits May Include the Following: 
https://www.bankwithbos.com/careers/
Salary Range: 
 The base salary range for this position is $45,000.00 - $55,000.00 annually, depending on experience and qualifications. In addition to the base salary, compensation may include performance-based incentives, bonuses, benefits, and other incentives.</div>

IT Helpdesk Specialist

Lake Charles Memorial Health System

<div>
 
 Description Of Position
 
 
 
 <ul>
 <li>
 The Help Desk Specialist provides front line support to our end users. This position is entry level and has a large opportunity for advancement into multiple avenues of Information Systems. Help Desk Specialist I have a basic understanding of computer hardware and software while maintaining a high level of patience in a fast-paced environment. The position is focused on answering calls and creating tickets for the enterprise and assisting the physicians, nurses, and staff to deliver an excellent patient experience.
 
 
 </li>
 </ul>
 
 SUPERVISION
 
 : Reports directly to the Manager of IT Support and Operations
 
 
 
 Responsibilities And Duties
 
 
 
 <ul>
 <li>
 Answer calls from physicians, directors, and hospital staff.
 </li>
 <li>
 Escalation of service requests to teams within Information Systems
 </li>
 <li>
 Report on critical issues and notify individuals or teams responsible
 </li>
 <li>
 Accurately record service metrics
 </li>
 <li>
 Resetting passwords, installing software, general troubleshooting
 </li>
 <li>
 Delivering keyboards and mice and plugging them in
 </li>
 <li>
 Connecting devices to the WiFi network
 </li>
 <li>
 Remotely support end users while on the phone
 </li>
 <li>
 Respond to users in a quick and timely manner to resolve application issues efficiently so work is minimally impacted
 
 
 </li>
 </ul>
 
 The above statements are only meant to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.
 
 
 
 
 Education And Work Experience
 
 
 
 <ul>
 <li>
 High school graduate or equivalent
 </li>
 <li>
 Must be very computer literate and capable of learning computer support tasks such as resetting passwords, installing software, changing keyboards/mice, connecting PCs both desktop and laptop to our network
 </li>
 <li>
 Able to be certified with Cisco Duo within 30 days.
 </li>
 <li>
 Able to complete mandated Connectwise training within 30 days
 </li>
 <li>
 Strong technical writing skills and speak intelligible English
 </li>
 <li>
 Experience with Microsoft Office: Word, Excel, Outlook a plus
 </li>
 <li>
 Ability to answer phones and communicate effectively and calmly with physicians, employees, vendors, and other hospital staff in high-stress situations while multitasking to resolve issues
 </li>
 <li>
 Must possess a high level of patience and show a willingness to learn
 
 
 </li>
 </ul>
 
 Physical Demands/Work Environment
 
 
 
 <ul>
 <li>
 Capable of performing light to medium duty physical tasks.
 </li>
 <li>
 Must be able to remain in a stationary position for 75% of the time.
 </li>
 <li>
 Must be able to exchange accurate information with patients, family, peers and medical personnel.
 </li>
 <li>
 Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
 
 </li>
 </ul>
 
 &ldquo;Experience Memorial&rdquo; is more than a slogan, it&rsquo;s the care we provide our patients and it&rsquo;s the commitment to our community and our team members. As a nationally certified Great Place to Work, at Lake Charles Memorial Health System you will have the opportunity to be a part of an organizational culture that supports not only exceptional patient care but also the well-being and professional growth of our employees. Join us and be a part of a team where your contributions are valued, your growth is nurtured, and your success is celebrated.
 
 
 
 Working at Lake Charles Memorial Health System | Great Place To Work&reg;
</div>

IT Help Desk Specialist I (Full Time)

Merzigo

<div>
 
 
 About Merzigo
 
 
 
 
 
 
 Merzigo is a cutting-edge video monetization company, that provides a range of innovative services to broadcasters, producers, and distributors. They focus on supporting leading entertainment brands to grow their AVOD business, finding them new audiences, and increasing revenue streams.
 
 
 
 
 
 Our company is dedicated to inclusion, diversity, and equality. By bringing together individuals with various backgrounds, experiences, and perspectives, we aim to create an innovative and dynamic work environment. Everyone must feel valued and respected, as this is a crucial component in strengthening team spirit. We strive to give all our employees equal opportunities to reach their full potential in an inclusive atmosphere.
 
 
 
 
 
 We are looking for an
 
 IT Helpdesk Specialist
 
 who will play a key role in ensuring the smooth operation of our IT infrastructure and end-user systems. The ideal candidate is a solution-oriented professional with a strong background in IT support, committed to driving operational excellence and efficiency through technology.
 
 
 
 
 
 
 Position:
 
 IT Helpdesk Specialist
 
 
 
 Location:
 
 Etiler, Istanbul
 
 
 
 Employment Type:
 
 Full-time
 
 
 
 
 
 
 
 QUALIFICATIONS:
 
 
 
 
 
 
 <ul>
 <li>
 Preferably graduated from related departments of universities (Management
 </li>
 <li>
 Information Systems, Computer Programming, etc.),
 </li>
 <li>
 At least 3 years of experience in Information Technology,
 </li>
 <li>
 Able to produce innovative and creative solutions,
 </li>
 <li>
 Possesses strong planning and organizational skills, strong analytical skills, attention to detail, and result-oriented work ethic,
 </li>
 <li>
 Capable of identifying opportunities to drive improvements and changes in operational control processes,
 </li>
 <li>
 Knowledgeable in managing Microsoft systems,
 </li>
 <li>
 Open to development and learning,
 </li>
 <li>
 Active driver&rsquo;s license and ability to drive.
 </li>
 <li>
 No travel restrictions to group company locations.
 </li>
 <li>
 Good level of English proficiency.
 </li>
 </ul>
 
 
 
 
 
 
 JOB DESCRIPTION:
 
 
 
 
 
 
 <ul>
 <li>
 Knowledgeable in maintenance, adjustments, and spare parts for notebooks, PCs, and printers,
 </li>
 <li>
 Experienced in computer fault diagnosis, maintenance, and repair,
 </li>
 <li>
 Experienced in providing client support to end-users working in a domain environment,
 </li>
 <li>
 Knowledgeable about Active Directory structure,
 </li>
 <li>
 Knowledgeable about cybersecurity concepts, methodologies, standards, policies, and procedures,
 </li>
 <li>
 Proficient in Windows Office programs and experienced in installing and updating antivirus programs,
 </li>
 <li>
 Experienced in setting up and troubleshooting mobile devices,
 </li>
 <li>
 Preferably experienced in desktop and server operating systems,
 </li>
 <li>
 Meticulous and experienced in IT inventory management,
 </li>
 <li>
 Knowledgeable about ITSM (Help Desk) programs,
 </li>
 <li>
 Able to intervene in problems remotely and on-site when necessary outside working hours,
 </li>
 <li>
 Completed military service (for male candidates).
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 We welcome candidates who share this mission to join us.
 
 
 
</div>

IT Avalon

<div>
 
 
 Contract-to-hire
 
 
 
 
 
 
 A well-known Casino Company is searching for an IT Helpdesk Specialist to work full-time.
 
 <ul>
 <li>
 Follow standard service desk operating procedures.
 </li>
 <li>
 Deliver hands-on, phone, and remote end-user support of computer systems, vendor peripherals, and basic network connectivity.
 </li>
 <li>
 Execute IT-related resolutions and follow-ups while providing excellent customer service as assigned via Service Now ticketing system.
 </li>
 <li>
 Log all service desk calls, incidents, and requests into the Service Now ticketing system.
 </li>
 <li>
 Follow up on outstanding issues and with users regarding status and closure of incidents/requests.
 </li>
 <li>
 Maintain communication with users on operational and production problems.
 </li>
 <li>
 Support user profile management, account provisioning, password resets, and permissions through Active Directory.
 </li>
 </ul>
</div>

IT Help Desk Specialist - Tier 1

ScriptPro

<div>
 
 Who is ScriptPro?
 
 
 
 Imagine working at a place where innovation meets impact, and every day brings new opportunities to revolutionize the pharmacy industry! At ScriptPro, you&rsquo;ll be part of a dynamic team that&rsquo;s at the cutting edge of technology, creating solutions that make a real difference in people&rsquo;s lives. ScriptPro develops, sells, and supports state of the art robotics and services in thousands of pharmacy settings around the United States and Canada.
 
 
 The Information Services department is dedicated to developing and maintaining sophisticated solutions that drive the success of our company and enhance the experience of our clients. We work on a variety of exciting projects, from software development and network management to cybersecurity and data analytics. We are looking for someone who is enthusiastic about technology and eager to contribute to a forward-thinking team.
 
 
 
 Job Summary:
 
 The Help Desk Specialist oversees daily computer performance, provides technical support, and installs software for end users. The role involves using independent judgment to address a wide range of hardware and software inquiries, run diagnostic tests, troubleshoot complex issues, and apply software updates. This individual will set up new equipment, assist with user moves, perform minor repairs, and document all work in the ticketing system. Additional responsibilities include supporting conference room technology, maintaining printers, helping manage inventory, and answering the help desk phone as part of the on‑call rotation.
 
 
 
 Reporting Relationship:
 
 Manager, IS Support and Training
 
 
 
 Shift:
 
 Generally, Monday through Friday 8 am to 5 pm CST. This role is performed exclusively on-campus in Mission, KS. Regular, punctual, and predictable attendance is an essential function of every job at ScriptPro.
 
 
 
 Scope Of The Role
 
 
 
 <ul>
 <li>
 Provide phone and desk‑side technical support to end users across a wide range of hardware, software, and connectivity issues
 </li>
 <li>
 Identify, research, and resolve technical problems by running diagnostics, analyzing root causes, and applying appropriate solutions
 </li>
 <li>
 Respond to support requests submitted through phone, email, ticketing systems, and in‑person interactions with clear and timely communication
 </li>
 <li>
 Document all work performed, track progress, and monitor open issues to ensure complete and timely resolution
 </li>
 <li>
 Image, configure, deploy, and maintain desktops, laptops, and peripheral devices for new and existing users
 </li>
 <li>
 Support conference room technology, including displays, audio/visual equipment, and connectivity
 </li>
 <li>
 Provide routine support for printers, copiers, and other shared office equipment, including troubleshooting and coordinating repairs
 </li>
 <li>
 Assist with user moves, equipment setup, and workstation changes to ensure smooth transitions and minimal downtime
 </li>
 <li>
 Participate in an on‑call rotation every three weeks, responding to after‑hours technical issues as needed
 </li>
 <li>
 Support inventory management by tracking equipment, maintaining accurate records, and ensuring devices are properly assigned
 </li>
 <li>
 Perform minor hardware repairs and coordinate vendor support when necessary
 </li>
 <li>
 Perform other duties as assigned
 
 
 </li>
 </ul>
 
 Required Qualifications
 
 
 
 <ul>
 <li>
 Associates Degree in Information Technology, Computer Science or A+ Certification preferred
 </li>
 <li>
 2+ years experience in a hands‑on desktop support environment
 </li>
 <li>
 Experience troubleshooting and supporting Windows 11
 </li>
 <li>
 Proven experience to handle high call volumes while communicating effectively and professionally
 </li>
 <li>
 Experience supporting printers, copiers, and related peripherals
 </li>
 <li>
 Experience creating or improving processes, workflows, or documentation
 </li>
 <li>
 Proficiency with ticketing systems to document work and manage workload
 </li>
 <li>
 Ability to lift up to 50 lbs. and assist with equipment moves or workstation setups
 </li>
 <li>
 Strong technical aptitude with the ability to learn new systems, tools, and technologies quickly
 </li>
 <li>
 Strong independent decision‑making skills with the ability to prioritize and resolve issues with minimal supervision
 </li>
 <li>
 Excellent customer service skills with the ability to guide users of all technical levels through troubleshooting steps in clear, user‑friendly language
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 HDI or Microsoft certifications
 
 
 </li>
 </ul>
 
 Compensation And Benefits
 
 
 
 The compensation range for this role has been established at $24-26 hourly, $50,000-$55,000 annually. The final agreed-upon compensation is based on a number of factors, including but not limited to individual education, qualifications, skills, prior work experience, competencies, and geographic work location. The above compensation range represents the Company&rsquo;s good faith and reasonable estimate of the range of possible compensation at the time of posting.
 
 
 At ScriptPro, we believe that our employees are our greatest asset. That&rsquo;s why we are committed to fostering a workplace that prioritizes and enhances your personal health and well-being.
 
 
 <ul>
 <li>
 Health: Medical, Dental, Vision, Short-Term Disability, Company Paid Life Insurance &amp; Long-Term Disability, 24/7 on campus Gym, and Vitality Wellness Program that helps lower your premium costs
 </li>
 <li>
 Well-being: Paid Time Off (PTO), Parental Leave, nine (9) paid holidays, paid volunteer hours, Employee Assistance Program, company-sponsored events and team-building activities, 401(k) Retirement Plan with company match, financial investment services, employee discounts on products and services.
 
 
 </li>
 </ul>
 
 Employment Conditions
 
 
 
 This position includes responsibilities for ensuring compliance with cybersecurity and privacy policies to support the safeguarding sensitive data, including personally identifiable information (PII) and Protected Health Information (PHI). Completion of annual cybersecurity and privacy awareness training is required, as the role aligns with the organization&rsquo;s security posture and risk management practices. All duties are defined in accordance with standardizations to ensure consistency and accountability of the policies.
 
 
 
 Working Conditions
 
 
 
 Requires routine use of standard equipment and extended computer use. Employee must be able to sit, use hands and fingers, and occasionally lift, squat, stoop, bend, and reach. Problem-solving, practical learning, and instruction interpretation skills are essential.
 
 
 ScriptPro appreciates the unique qualities of each team member, and as an Equal Opportunity employer, does not discriminate on the basis of race, color, religion, national origin, sex, pregnancy, age, disability, genetic information, veteran status, or any other legally protected status.
 
 
 The company utilizes internal resources for sourcing and filling positions, but when external assistance is needed, will engage only with pre-approved, contracted agency partners.
 
 
 The company does not offer visa sponsorships, and all applicants must have legal authorization to work in the United States.
 
 
 Please visit www.scriptpro.com to learn more about the mission of our company.
</div>

Help Desk Specialist

Hose-McCann Communications

&lt;Job Overview&gt; Join our dynamic IT support team as an IT Technician and become the backbone of our technology operations! In this energetic role, you will provide essential technical support to ensure seamless computer management, network connectivity, and hardware functionality across our organization. Your expertise will help maintain a robust IT infrastructure, troubleshoot software and hardware issues, and deliver exceptional customer service to empower our teams to perform at their best. This position offers a fantastic opportunity to grow your skills in a fast-paced environment dedicated to innovation and excellence.&lt;Duties&gt;<ul><li>Deliver prompt and effective technical support for hardware, software, operating systems (Windows, macOS, Linux), and network issues via help desk platforms such as ServiceNow, Jira, or BMC Remedy</li><li>Manage computer systems including desktops, laptops, servers, and peripherals to ensure optimal performance and security</li><li>Configure and troubleshoot computer networking components such as LAN (Local Area Network), VPN (Virtual Private Network), firewalls, and switches to maintain reliable connectivity</li><li>Assist with the setup, deployment, and maintenance of IT infrastructure components including operating systems, software applications like Microsoft Office, and security tools</li><li>Conduct hardware repairs or replacements for computers and related equipment while maintaining detailed records of all support activities</li><li>Support cybersecurity measures by managing firewall settings, VPN access, and monitoring for potential threats or vulnerabilities</li><li>Communicate clearly with end-users to diagnose issues efficiently while providing excellent customer service in a professional manner</li></ul>&lt;Experience&gt;<ul><li>Proven experience in providing IT support or help desk services in a fast-paced environment</li><li>Strong knowledge of operating systems including Windows, macOS, and Linux platforms</li><li>Hands-on experience with computer hardware installation, troubleshooting, and maintenance</li><li>Familiarity with network configurations such as LAN setup, VPNs, firewalls, and basic networking protocols</li><li>Proficiency with software troubleshooting for common applications like Microsoft Office suite and enterprise tools such as ServiceNow or Jira</li><li>Ability to communicate technical information effectively to non-technical users</li><li>Experience working with IT management tools like BMC Remedy or ServiceNow is preferred but not mandatory</li></ul>Embark on a career where your technical skills make a real difference! We&rsquo;re looking for motivated individuals eager to support our digital environment while advancing their expertise in IT infrastructure. Join us to be part of a vibrant team committed to innovation, collaboration, and continuous improvement.Job Type: Full-timePay: $24.07 - $28.99 per hourBenefits:<ul><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

Leader Communications Inc. (LCI)

<div>
 
 Position Summary
 
 
 
 LCI is seeking dedicated IT Help Desk Specialist to support a long-term contract with the US Patent and Trademark Office (USPTO). These roles are critical in maintaining the hardware and software infrastructure that powers the USPTO&rsquo;s mission. We are looking for professionals who combine technical troubleshooting expertise with elite customer service skills.
 
 
 Individual must be able to attain and maintain a valid U.S. Government Public Trust security clearance.
 
 
 
 Duties &amp; Responsibilities
 
 
 
 <ul>
 <li>
 Technical Support: Provide installation, setup, configuration, troubleshooting, diagnostics, maintenance, and repair for PCs, printers, and peripherals.
 </li>
 <li>
 Specialized IT Support: Deliver support across key USPTO areas, including:
 </li>
 <li>
 Desktop Deployments, Moves, and Field Support.
 </li>
 <li>
 Warehouse Operations and Audio-Visual Support.
 </li>
 <li>
 Network Operations, Cabling, and Maintenance.
 </li>
 <li>
 Security Operations, Enterprise Monitoring, and A&amp;A (Authorization &amp; Assessment).
 </li>
 <li>
 Remote Site and Electronic Business Center support.
 </li>
 <li>
 Documentation: Utilize Microsoft SharePoint for documentation version control and repository needs; contribute to technical writing and document development.
 </li>
 <li>
 Project Coordination: Use Microsoft Project Professional to electronically update project plans and upload documents to the Enterprise Management System (EMS).
 </li>
 <li>
 Analysis (Principal/Staff levels): Provide analysis and recommendations for information technology requirements.
 </li>
 <li>
 Leadership (Principal/Staff levels): Oversee assignments, assist in technical/administrative planning, and perform in a supervisory or management capacity as required.
 
 
 </li>
 </ul>
 This job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow any other instructions and to perform any other duties requested by his or her supervisor
 
 
 
 Education &amp; Experience Requirements
 
 
 
 <ul>
 <li>
 Technical Support Specialist: 1-5 years of experience providing technical support for microcomputer hardware, networks, and office automation software in-person or via the telephone, as appropriate.
 </li>
 <li>
 Ability to successfully obtain and maintain a Tier 1 Investigation (Low Risk).
 
 
 </li>
 </ul>
 
 Skill &amp; Certification Requirements
 
 
 
 <ul>
 <li>
 Possess excellent communication skills (e.g., excellent written and verbal communication skills acquired via customer service work).
 </li>
 <li>
 Personnel must possess administrative and project management skills.
 </li>
 <li>
 Microsoft Project Professional
 </li>
 <li>
 Microsoft SharePoint Staff should
 </li>
 <li>
 Ability to establish professional rapport, active listening, and the ability to explain complex technical matters to non-
 </li>
 <li>
 technical personnel.
 </li>
 <li>
 Ability to produce accurate, clear, and straightforward documentation.
 </li>
 <li>
 Skilled in Microsoft Project Professional.
 </li>
 <li>
 Skilled in Microsoft SharePoint for version control and repository management.
 </li>
 <li>
 Ability to uphold USPTO interests and influence others by making valid, relevant points in a professional manner.
 </li>
 <li>
 Must be able to see things from the customer&rsquo;s perspective and maintain a high standard of customer service.
 </li>
 <li>
 LCI is an Equal Opportunity Employer/ Veterans/ Disabled
 
 
 </li>
 </ul>
 If you are an individual with a disability or a disabled veteran and need a reasonable accommodation to apply to a position please contact HR by phone at (405) 622-2200 or by email at hr@lcibest.com.
</div>

IT Help Desk Specialist

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