computer help desk specialist

Ulster BOCES

<div>The Mid-Hudson Regional Information Center is seeking a customer-focused Help Desk Specialist to serve as the first point of contact for technical support across 46 districts, 4 BOCES, and internal staff. This is a fast-paced role requiring strong attention to detail and the ability to multitask. Responsibilities include providing in-person and remote technical support; creating, tracking, and maintaining help desk tickets; and routing issues to second- and third-tier support as needed. The ideal candidate will have strong written and verbal communication skills, be organized and detail-oriented, and demonstrate a friendly, team-oriented approach to customer service. Technical troubleshooting experience is preferred.
All Civil Service laws, rules and regulations apply. Fingerprinting required.
 
 
Civil Service Classification: Competitive. Merit and fitness examination applies.
Salary commensurate with experience and training. Salary range: $50,614 to $54,108
GENERAL RESPONSIBILITIES: This position involves the responsibility for providing first line technical assistance to component school districts using technology services supported by the Mid-Hudson Regional Information Center (MHRIC). An incumbent is responsible for providing technical assistance by telephone and/or e-mail communication by evaluating, diagnosing and trouble-shooting customer computer problems related to software packages and basic hardware issues and offering resolutions to the problems. This position normally resides in the Operations and Programming Department within the Mid-Hudson Regional Information Center (MHRIC). The work is normally performed under the general supervision of the Operations and Programming Manager with leeway allowed for exercising independent judgment in carrying out the details of the work. Supervision is not a function of this class. Does related work as required. 
 
WORK SCHEDULE: 
Full-Time, 12 Month 
Monday - Friday 
 
SPECIFIC DUTIES:
 
The typical work activities listed below, while providing representative examples of the variety of work assignments in the title, do not describe any individual position. Incumbents in this title may perform some or all of the following, as well as other related activities not described.
<ul><li>Provides customers with first-level diagnosis and trouble-shooting of computer problems relating to software packages, basic hardware issues, and specific applications;</li>
<li>Provides a general technical analysis to identify and isolate customer problems and refers questions, when necessary, to the appropriate MHRIC technical specialist and/or vendor personnel;</li>
<li>Refers more complex questions and problems involving computer hardware, connectivity, software and peripheral equipment associated with the computer system to the appropriate technical specialist;</li>
<li>Performs a variety of diagnostics on communication equipment, telephone facilities and/or other hardware;</li>
<li>Reports incidents and arranges for repair of desktop and other computer hardware when necessary;</li>
<li>Creates and maintains a computerized help desk database system to log calls, track actions and resolutions;</li>
<li>Follows-up with customers to ensure that problems are resolved and updates them regarding problems, including resolutions to these problems;</li>
<li>Prepares activity and progress reports to detail status of existing technical issues and the course of action taken or planned;</li>
<li>Sits in on all applications training sessions in MHRIC to upgrade diagnosing and trouble shooting skills;</li>
<li>Works with MHRIC personnel to improve current services.</li>
</ul>FULL PERFORMANCE KNOWLEDGE, SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS: Good knowledge of information technology help desk procedures, processes and practices; good knowledge of the principles and practices of providing effective and timely customer support; good knowledge of Windows-based software and applications; working knowledge of data communication networks; ability to guide customers in the use of computers and various software packages; ability to establish effective working relationships with others; ability to problem-solve computer related problems; ability to comprehend oral and written technical information; ability to communicate clearly both orally and in writing; customer service orientation; initiative, tact, patience, good judgment; resourcefulness; reliability; accuracy; physical condition commensurate with the demands of the position. 
Job Qualifications 
MINIMUM QUALIFICATIONS: Either: 
A. Successful completion of fifteen (15) credit hours* in Management Information Systems, Computer Science, Information Resources Management, Information Technology, or a closely related field offered by a technical training institute, college or a corporate training program and one (1) year of work experience in information technology help-desk management and customer support; OR 
B. Graduation from high school or possession of a high school equivalency diploma and two (2) years of experience in information technology help-desk management and customer support; OR 
C. An equivalent combination of training and experience as indicated above.
<ul><li>Coursework in the use of specific programs such as WORD, EXCEL, or ACCESS and data entry is not acceptable.</li></ul>
Special Requirement: Possession of a valid New York State driver&rsquo;s license appropriate to the vehicles operated or otherwise demonstrates their ability to meet the transportation needs of the job.
Special Requirement for appointment in School Districts including BOCES: In accordance with the Safe Schools Against Violence in Education (SAVE) legislation and by the Regulations of the Commissioner of Education, candidates for employment in school districts must obtain clearance for appointment from the State Education Department based upon fingerprinting and a criminal history background check.
 AGENCY OVERVIEW 
 
Our Mission: 
At Ulster BOCES, our mission is to provide high quality shared educational, administrative, and technical services that will enable component school districts to develop the capacity of their students and adults to achieve higher standards of performance. With an emphasis on economic efficiencies, Ulster BOCES is committed to offering educational programs that enable all students to prepare for employment and/or post-secondary education. 
 
The Ulster County Board of Cooperative Education Services is an educational agency serving eight component school districts. They are: Ellenville Central School District &bull; Highland Central School District &bull; Kingston City Schools Consolidated &bull; New Paltz Central School District &bull; Onteora Central School District &bull; Rondout Valley Central School District &bull; Saugerties Central School District &bull; Wallkill Central School District 
 
Equal Opportunity Employer 
 
Ulster County Board of Cooperative Educational Services Non-Discrimination Statement 
 
The Board of Cooperative Educational Services, Sole Supervisory District of Ulster County (&ldquo;BOCES&rdquo;), does not discriminate on the basis of an individual&rsquo;s actual or perceived race, color, creed, religion, religious practice, national origin, ethnic group, sex (including sexual harassment and sexual violence), gender identity, sexual orientation (&ldquo;sexual orientation&rdquo; means heterosexuality, homosexuality, bisexuality, or asexuality), political affiliation, age, marital status, military status, veteran status, disability, weight, domestic violence victim status, arrest or conviction record, genetic predisposition or carrier status or any other legally protected status in regard to employment opportunities or educational/vocational programs or activities which it operates. All inquiries regarding BOCES Non-Discrimination policies and/or complaints regarding violation(s) of these policies should be directed to Amanda Stokes, Assistant Superintendent for Administration &amp; COO in one of the following manners: 

 
By E-Mail: complianceofficer@ulsterboces.org 
By Mail: 175 Route 32 North, New Paltz, New York, 12561 
By Telephone: (845) 255-1400 

 
Inquiries concerning the application of Title IX and its implementing regulation and/or complaints regarding violation(s) of these provisions can be referred to the Department of Education, Office of Civil Rights, 32 Old Slip, 26th Floor, New York, NY 10005-2500, Telephone: (646) 428-3900, FAX: (646) 428-3843; TDD: (800) 877-8339; E-Mail: OCR.NewYork@ed.gov. 
Application Deadline:04/24/2026 
Job Number: JP5644</div>

Help Desk Specialist

Lake Charles Memorial Health System

<div>DESCRIPTION OF POSITION:
<ul><li>The Help Desk Specialist provides front line support to our end users. This position is entry level and has a large opportunity for advancement into multiple avenues of Information Systems. Help Desk Specialist I have a basic understanding of computer hardware and software while maintaining a high level of patience in a fast-paced environment. The position is focused on answering calls and creating tickets for the enterprise and assisting the physicians, nurses, and staff to deliver an excellent patient experience.</li>
</ul>
SUPERVISION: Reports directly to the Manager of IT Support and Operations
RESPONSIBILITIES AND DUTIES:
<ul><li>Answer calls from physicians, directors, and hospital staff.</li>
<li>Escalation of service requests to teams within Information Systems</li>
<li>Report on critical issues and notify individuals or teams responsible</li>
<li>Accurately record service metrics</li>
<li>Resetting passwords, installing software, general troubleshooting</li>
<li>Delivering keyboards and mice and plugging them in</li>
<li>Connecting devices to the WiFi network</li>
<li>Remotely support end users while on the phone</li>
<li>Respond to users in a quick and timely manner to resolve application issues efficiently so work is minimally impacted</li>
</ul>
The above statements are only meant to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.
EDUCATION AND WORK EXPERIENCE
<ul><li>High school graduate or equivalent</li>
<li>Must be very computer literate and capable of learning computer support tasks such as resetting passwords, installing software, changing keyboards/mice, connecting PCs both desktop and laptop to our network</li>
<li>Able to be certified with Cisco Duo within 30 days.</li>
<li>Able to complete mandated Connectwise training within 30 days</li>
<li>Strong technical writing skills and speak intelligible English</li>
<li>Experience with Microsoft Office: Word, Excel, Outlook a plus</li>
<li>Ability to answer phones and communicate effectively and calmly with physicians, employees, vendors, and other hospital staff in high-stress situations while multitasking to resolve issues</li>
<li>Must possess a high level of patience and show a willingness to learn</li>
</ul>
Physical Demands/Work Environment
<ul><li>Capable of performing light to medium duty physical tasks.</li>
<li>Must be able to remain in a stationary position for 75% of the time.</li>
<li>Must be able to exchange accurate information with patients, family, peers and medical personnel.</li>
<li>Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</li>
</ul>
&ldquo;Experience Memorial&rdquo; is more than a slogan, it&rsquo;s the care we provide our patients and it&rsquo;s the commitment to our community and our team members. As a nationally certified Great Place to Work, at Lake Charles Memorial Health System you will have the opportunity to be a part of an organizational culture that supports not only exceptional patient care but also the well-being and professional growth of our employees. Join us and be a part of a team where your contributions are valued, your growth is nurtured, and your success is celebrated.
Working at Lake Charles Memorial Health System | Great Place To Work&reg;</div>

IT Help Desk Specialist I (Full Time)

MISR TECHNOLOGY SERVICES

<div>Helpdesk Specialist provides fast and useful technical assistance on computer systems as well as answering queries on basic technical issues and offer advice to solve them.
An excellent Helpdesk Specialist must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers.
Responsibilities<ul><li>
Serve as the first point of contact for end users seeking technical assistance over the phone, ticketing system, and emails.</li><li>
Perform remote troubleshooting through diagnostic techniques and pertinent questions</li><li>
Experience in supporting end users on a corporate network; specifically support involving Switches, Subnets, Routers, VLANs, DNS, Network Shares, Network Storage, File/Print services, Directory Services, Etc. is preferred.</li><li>
Determine the best solution based on the issue and details provided by end users</li><li>
Walk the customer through the problem-solving process</li><li>
Direct unresolved issues to the next level of support personnel</li><li>
Provide accurate information on IT products or services</li><li>
Record events and problems and their resolution in logs</li><li>
Follow-up and update end user&rsquo;s status and information</li><li>
Pass on any feedback or suggestions by customers to the appropriate internal team</li><li>
Identify and suggest possible improvements in procedures</li><li>
Manage PC setup and deployment for new employees using standard hardware, images and software</li><li>
Perform timely workstation hardware and software upgrades as required</li><li>
Diagnosing and solving hardware/software faults</li><li>
Managing and troubleshooting any end-user equipment printers, scanners and VC</li><li>
Responsible to track assets and document the details</li><li>
Follows and implements the company&rsquo;s data security rules</li></ul>
Requirements and Qualifications
<ul><li>BSc/BA in IT, Computer Science or relevant field or equivalent years of hands-on experience</li><li>
Years of experience at least 3 years</li><li>
Above average knowledge of networking protocols, especially TCP/IP.</li><li>
Proven experience as a help desk specialist or other customer support role</li><li>
Tech savvy with working knowledge of office automation products, databases and remote control</li><li>
Good understanding of computer systems, mobile devices and other tech products</li><li>
Good knowledge of Microsoft Excel, Word and PowerPoint</li><li>
Ability to diagnose and resolve basic technical issues</li><li>
Proficiency in English</li><li>
Having a good knowledge of</li><li>
CompTIA A+</li><li>
ITIL Foundation.</li><li>
Microsoft Certified Solutions Associate on Windows 10.</li><li>
Excellent communication skills at all levels in the company</li><li>
Managing Priorities</li><li>
End user-oriented and cool-tempered</li></ul>
TqkDxjntiF</div>

IT Helpdesk Specialist - Alex Office

SIDEMAN & BANCROFT LLP

About the FirmSideman &amp; Bancroft LLP is a San Francisco based boutique law firm with a national reputation for excellence in intellectual property, estate planning, tax, white collar defense, and complex business litigation. We pride ourselves on combining deep subject-matter expertise with personalized, client-focused service. With roughly 100 attorneys and staff, we offer the sophistication of a large firm with the close-knit culture of a smaller practice, where every team member plays an essential role in delivering exceptional results.The RoleWe are seeking a Help Desk / Desktop Support Specialist to provide day-to-day technology support in our San Francisco office. This role is designed for someone with 3&ndash;5 years of IT support experience who can handle Level 1 and Level 2 issues in a fast-paced, professional services environment.Key Responsibilities&middot; Serve as a first and second level point of contact for technical issues (hardware, software, mobile, network).&middot; Troubleshoot, document, and resolve incidents in a timely and professional manner.&middot; Configure and maintain workstations, laptops, and mobile devices.&middot; Provide support for core firm applications (Microsoft Office, document management, time entry, conferencing tools).&middot; Assist with network and security support, including:&middot; Monitoring workstation connectivity (LAN/Wi-Fi/VPN) and escalating larger issues.&middot; Supporting endpoint and data security measures and ensuring adherence to firm policies.&middot; Helping implement system updates and patches under IT direction.&middot; Participate in system rollouts, upgrades, and security initiatives.&middot; Collaborate with IT team members to monitor, maintain, and improve firmwide technology performance.&middot; Uphold data security and confidentiality standards.Required Qualifications&middot; Possess a Bachelor's Degree in IT or related field with certifications/training to supplement&middot; 3&ndash;5 years of desktop/help desk support experience, preferably in a law firm or professional services environment.&middot; Proficiency with Microsoft Office Suite (Word, Outlook, Excel, PowerPoint) and Windows operating systems.&middot; Familiarity with document management systems (e.g., iManage, NetDocuments).&middot; Solid understanding of networks, PCs, printers, and common peripherals.&middot; Strong troubleshooting, communication, and client service skills.&middot; Ability to manage competing priorities in a deadline-driven environment.Preferred Skills (Our &ldquo;Unicorn&rdquo; Wish List)Our ideal candidate will not only be strong in technical troubleshooting but will also bring (or want to develop) skills in technical training and advanced Microsoft Word/document support. Not having these skills is not disqualifying, but having them, or the desire to learn, positions a candidate strongly.&middot; Experience providing technical training (one-on-one, small group, or classroom).&middot; Advanced knowledge of Microsoft Word formatting and styles (automatic numbering, TOCs, templates, cross-references).&middot; Ability to troubleshoot complex document issues and support users on best practices.&middot; Experience creating user guides, quick reference materials, or training documentation.&middot; Familiarity with Microsoft Active Directory and Exchange Administration.&middot; Exposure to Mobile Device Management tools (e.g., Intune, MobileIron).&middot; Knowledge of virtualization concepts (VMware) and common networking (LAN, VLAN, Wi-Fi) troubleshooting.Soft Skills &amp; Attributes&middot; Ability to take on projects or tasks with clear instruction, then own the work and outcome.&middot; Confidence to ask questions and seek clarification when needed.&middot; Willingness to provide backup support to other IT team members in whatever ways are most helpful.&middot; Strong teamwork orientation combined with a professional demeanor.&middot; Appetite to learn and a drive to progressively expand technical knowledge.&middot; Patience, adaptability, and a service mindset when working with attorneys and staff at all levels.Pay: $105,000.00 - $115,000.00 per yearBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Health savings account</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

Help Desk / Desktop Support Specialist

Integrity Marketing Group

<div>IT Help Desk Specialist
Lion Street
Austin, TX
About Lion Street
Lion Street, an Integrity company, is based in downtown Austin, Texas. Lion Street provides elite independent life insurance producers access to the financial products, intellectual capital, and specialized resources they need to meet the sophisticated financial planning needs of their high-net-worth and corporate clients.
Job Summary
Great opportunity for a customer service oriented, tech savvy individual looking for an entry level Help Desk role in a growing financial services organization. The main objective is to provide knowledgeable, friendly, and responsive end-user technical support of hardware and software issues via telephone and in-person resolution. Ideal role for a self-starter who enjoys helping others and working with technology.
Primary Responsibilities:<ul><li>
Actively monitor and promptly respond to IT support requests from employees and customers during scheduled hours</li><li>
Provide IT support for desktops, laptops, tablets, smartphones and VOIP phones and peripherals</li><li>
Provide support to customers, primarily for email client and internet browser configuration and support of specific company sponsored applications</li><li>
Utilize remote desktop (TeamViewer) to access and resolve IT service items of remote users</li><li>
Resolve OS and applications support items primarily on Windows based PCs; some Apple OS</li><li>
Configure, and support computers and peripherals for internal and external employees</li><li>
Establish, utilize and maintain the IT support ticket tracking solution (Jitbit)</li><li>
Onsite presence during scheduled business hours required</li><li>
No travel</li><li>
Other duties and projects as assigned</li></ul>
Primary Skills &amp; Requirements:<ul><li>
Professional, courteous, friendly demeanor and exceptional customer service skills</li><li>
Excellent working knowledge/experience with Windows and Apple O/S is required</li><li>
Strong familiarity with desktop applications, commonly used applications &ndash; MS Outlook, Browsers, and other cloud-based services</li><li>
1-3 years prior experience in customer facing support role, preferable with technical / help desk services</li><li>
Strong analytical and problem-solving skills (essential)</li><li>
Strong technical aptitude, attention to detail and follow-up skills</li><li>
Ability to work in an extremely fast-paced startup environment with varying duties assigned</li><li>
Familiarity with Azure, 365, Egnyte, Hardware,</li></ul>
Background Requirements
Candidate is required to perform background check including credit and FINRA fingerprinting.
Benefits
In exchange for your hard work and dedication, we offer:<ul><li>
Downtown Austin location</li><li>
Free drinks and snacks</li><li>
Medical/Dental/Vision Insurance</li><li>
401(k) Retirement Plan</li><li>
Paid Holidays</li><li>
PTO</li><li>
Community Service PTO</li><li>
FSA/HSA</li><li>
Life Insurance</li><li>
Short-Term and Long-Term Disability</li></ul>
We work to maintain the best possible environment for our employees, where people can learn and grow with the company. We strive to provide a collaborative, creative environment where each person feels encouraged to contribute to our processes, decisions, planning and culture.
About Integrity
Integrity is one of the nation&rsquo;s leading independent distributors of life, health and wealth insurance products. With a strong insurtech focus, we embrace a broad and innovative approach to serving agents and clients alike. Integrity is driven by a singular purpose: to help people protect their life, health and wealth so they can prepare for the good days ahead.
Integrity offers you the opportunity to start a career in a family-like environment that is rewarding and cutting edge. Why? Because we put our people first! At Integrity, you can start a new career path at company you&rsquo;ll love, and we&rsquo;ll love you back. We&rsquo;re proud of the work we do and the culture we&rsquo;ve built, where we celebrate your hard work and support you daily. Joining us means being part of a hyper-growth company with tons of professional opportunities for you to accelerate your career. Integrity offers our people a competitive compensation package, including benefits that make work more fun and give you and your family peace of mind.
Headquartered in Dallas, Texas, Integrity is committed to meeting Americans wherever they are &mdash; in person, over the phone or online. Integrity&rsquo;s employees support hundreds of thousands of independent agents who serve the needs of millions of clients nationwide. For more information, visit Integrity.com.
Integrity, LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local law. In addition, Integrity, LLC will provide reasonable accommodations for qualified individuals with disabilities.</div>

IT Help Desk Specialist

Graham Manufacturing

<div>
 
 Description
 
 
 
 
 Job Title:
 
 IT/Helpdesk Specialist
 
 
 
 Reports To:
 
 Sr. IT Manager
 
 
 
 Division/Department:
 
 IT Department
 
 
 
 Level of Work:
 
 I
 
 
 
 Position Summary
 
 
 
 The Helpdesk Specialist will be the first point of contact for all company IT service desk incidents and requests. Perform routine information technology support activities involving installation, maintenance, and technical support of personal computer systems, network systems, and communications equipment. Works under the direct supervision of IT management or senior IT staff.
 
 
 
 Key Results Areas
 
 
 
 Level I: Quality &ndash; Complete and accurate work performed efficiently
 
 
 <ul>
 <li>
 Production quality and efficiency using appropriate tools and equipment, qualified to perform special processes as needed
 </li>
 <li>
 Maintain IT infrastructure:
 </li>
 <li>
 Diagnoses and resolves end-user network or local printer problems, PC desktop and laptop hardware/software problems, e-mail, Internet and local-area network access problems
 </li>
 <li>
 Installs and configures computers, printers and other peripherals
 </li>
 <li>
 Troubleshoot and maintain IT equipment:
 </li>
 <li>
 Provides helpdesk support by trouble-shooting and resolving helpdesk tickets or escalating to IT Management as appropriate
 </li>
 <li>
 Ability to communicate &ndash;oral or written - technical information to all levels of end-users
 </li>
 <li>
 Maintains various programs and small projects
 </li>
 <li>
 Performs other related duties as required and assigned
 </li>
 <li>
 Follow instructions &ndash; oral and/or written
 </li>
 <li>
 Follows all Graham Corporation Policies and Procedures as stated in the Employee handbook
 </li>
 <li>
 Follows all IT Policies and Procedures
 </li>
 <li>
 Performs other related duties as required and assigned
 </li>
 <li>
 Safety &amp; housekeeping
 </li>
 <li>
 Maintains a clean and safe work area.
 </li>
 <li>
 Practices safety at all times while at work.
 </li>
 <li>
 Follows safety policies and procedures and speaks up when others are non-compliant.
 </li>
 <li>
 Wears all safety equipment when in the shop area.
 </li>
 <li>
 Continual Improvement suggestions
 </li>
 <li>
 Keeps an open mind to others continuous improvement suggestions.
 </li>
 <li>
 Bring continuous improvement suggestions to the appropriate team member.
 </li>
 <li>
 Professional Development
 </li>
 <li>
 Demonstrates initiative, positive attitude, and enthusiasm for the job.
 </li>
 <li>
 Will follow up with supervisor on professional development goals and opportunities.
 </li>
 <li>
 Takes an interest and lets it be known that they have a desire to grow with the company.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 To qualify for this position, an individual must possess the knowledge, training, experience and abilities required.
 
 
 
 Education And Training
 
 
 
 <ul>
 <li>
 High school diploma or GED required.
 </li>
 <li>
 Technical training in computer science
 </li>
 <li>
 1 to 3 years of experience in helpdesk/desktop support preferred
 
 
 </li>
 </ul>
 
 Desired Job Qualifications
 
 
 
 <ul>
 <li>
 Experience working directly with business end-users a plus.
 </li>
 <li>
 Experience with Lotus Notes
 </li>
 <li>
 A + Certification
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 <ul>
 <li>
 Proficient in Microsoft Office software products
 </li>
 <li>
 Ability to work efficiently with many different types of people, skill levels, and personalities
 </li>
 <li>
 High attention to detail
 </li>
 <li>
 Demonstrate behavior consistent with company values.
 </li>
 <li>
 Maintain strict confidentiality regarding company matters.
 </li>
 <li>
 Ability to work independently, with minimal direction as a highly motivated self-starter and within a team-oriented culture
 
 
 </li>
 </ul>
 
 Physical and Mental Demands
 
 
 
 The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
 
 <ul>
 <li>
 Physical Demands: May be required to move items up to 60 pounds for distances of up to 10 feet. May be required to stand, stoop, bend, kneel and squat for extended periods. May be exposed to fumes or dust, toxic or caustic chemicals, outdoor weather, moving mechanical parts and moderate to loud noise levels. Must wear appropriate protective gear and clothing as necessary. Traveling between buildings will be required
 </li>
 <li>
 Mental demands: While performing the duties of this position, the incumbent is required to read, write, analyze data and reports, exercise judgment, develop plans, procedures and goals, present information to others and work under pressure. Work may require evening and weekend work.
 </li>
 <li>
 Work Environment: This job primarily operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers. While performing the duties of this position, the incumbent is also exposed to high level of manufacturing and equipment noise. Some duties are performed indoors in a manufacturing environment with temperature changes. Exposure to hazardous materials, fumes or airborne particles and moving mechanical parts with vibration.
 
 
 </li>
 </ul>
 
 Work Authorization/Security Clearance
 
 
 
 <ul>
 <li>
 Must be a U.S citizen. Must be able to obtain a secret security clearance if needed.
 
 
 </li>
 </ul>
 This job description is not all-inclusive but rather serves as a general guideline of the current needs of the position and can be modified at the discretion of management to meet current business needs. Experience and education requirements are the primary basis for awarding this position, however substitutions that are essentially equivalent may be made as they relate to the essential functions, duties, and responsibilities of this position
</div>

IT/Helpdesk Specialist

JM HUBER CORPORATION

<div>Huber Engineered Woods (HEW), a division of J.M. Huber Corporation, combines its advanced adhesives and wood product technologies with state-of-the-art manufacturing capabilities to produce premium structural wood panel products. Innovative construction products like AdvanTech&reg; subflooring and ZIP System&reg; sheathing have changed the way homes and buildings go together. HEW brings together professionals with experience in research and development, product engineering and manufacturing to create products that solve specific problems.
Our Corporate Office is located in Charlotte, North Carolina. HEW manufacturing facilities are located in Georgia, Virginia, Oklahoma, Tennessee and Maine. To learn more, please visit our website at www.huberwood.com.<div><div><div><h2 class="jobSectionHeader">
Position Summary</h2></div><div>
This role supports the Help Desk Lead in overseeing the HEW Helpdesk and is responsible for documenting Helpdesk and ITIL processes. It ensures effective information service delivery that meets the needs of both general business operations and Manufacturing Operations by optimizing systems, processes, and support activities. The position also administers projects that improve business processes and enable enhanced technology solutions. Success requires developing a deep understanding of a wide range of business processes and applications spanning manufacturing, finance, sales and marketing, supply chain, human resources, and reporting/analytics systems. Overall, this role blends strong business insight with technical expertise to help advance the Company&rsquo;s transformation initiatives.</div></div><div><div><h2 class="jobSectionHeader">
Principal Duties &amp; Responsibilities</h2></div><div>
Principal Duties &amp; Responsibilities<ul><li>
Efficiently manage and resolve Help Desk tickets in a timely manner.</li><li>
Provide responsive support to customers via phone, email, and in-person interactions.</li><li>
Maintain, update, and troubleshoot PC software and operating systems.</li><li>
Install and configure desktops, laptops, printers, mobile, and telephone/video equipment in accordance with company standards.</li><li>
Assist end users with iOS device compliance and related technical needs.</li><li>
Support the development, implementation, and adherence to Help Desk processes, procedures, and service standards.</li><li>
Ensure compliance with company-wide leasing procedures, including system imaging, deployment, and decommissioning activities.</li><li>
Create and maintain documentation for procedures and processes associated with assigned responsibilities.</li><li>
Maintain accurate inventory records of IT hardware and software assets.</li><li>
Perform additional duties and responsibilities as assigned by IT Management.</li><li>
Build productive working relationships with HEW&rsquo;s business and manufacturing teams.</li><li>
Monitor and support systems, processes, and applications to ensure stability, integrity and reliability.</li></ul>
These responsibilities reflect a combination of technical support, process compliance, documentation, excellence, asset management, and effective cross-functional collaboration.</div></div></div> 
Huber Engineered Woods is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, sexual orientation, gender identity, age, protected veteran status, non-disqualifying physical or mental disability, national origin, genetic information, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.</div>

IT Help Desk Technical Specialist

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