computer help desk specialist

MISR TECHNOLOGY SERVICES

<div>Helpdesk Specialist provides fast and useful technical assistance on computer systems as well as answering queries on basic technical issues and offer advice to solve them.
An excellent Helpdesk Specialist must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers.
Responsibilities<ul><li>
Serve as the first point of contact for end users seeking technical assistance over the phone, ticketing system, and emails.</li><li>
Perform remote troubleshooting through diagnostic techniques and pertinent questions</li><li>
Experience in supporting end users on a corporate network; specifically support involving Switches, Subnets, Routers, VLANs, DNS, Network Shares, Network Storage, File/Print services, Directory Services, Etc. is preferred.</li><li>
Determine the best solution based on the issue and details provided by end users</li><li>
Walk the customer through the problem-solving process</li><li>
Direct unresolved issues to the next level of support personnel</li><li>
Provide accurate information on IT products or services</li><li>
Record events and problems and their resolution in logs</li><li>
Follow-up and update end user&rsquo;s status and information</li><li>
Pass on any feedback or suggestions by customers to the appropriate internal team</li><li>
Identify and suggest possible improvements in procedures</li><li>
Manage PC setup and deployment for new employees using standard hardware, images and software</li><li>
Perform timely workstation hardware and software upgrades as required</li><li>
Diagnosing and solving hardware/software faults</li><li>
Managing and troubleshooting any end-user equipment printers, scanners and VC</li><li>
Responsible to track assets and document the details</li><li>
Follows and implements the company&rsquo;s data security rules</li></ul>
Requirements and Qualifications
<ul><li>BSc/BA in IT, Computer Science or relevant field or equivalent years of hands-on experience</li><li>
Years of experience at least 3 years</li><li>
Above average knowledge of networking protocols, especially TCP/IP.</li><li>
Proven experience as a help desk specialist or other customer support role</li><li>
Tech savvy with working knowledge of office automation products, databases and remote control</li><li>
Good understanding of computer systems, mobile devices and other tech products</li><li>
Good knowledge of Microsoft Excel, Word and PowerPoint</li><li>
Ability to diagnose and resolve basic technical issues</li><li>
Proficiency in English</li><li>
Having a good knowledge of</li><li>
CompTIA A+</li><li>
ITIL Foundation.</li><li>
Microsoft Certified Solutions Associate on Windows 10.</li><li>
Excellent communication skills at all levels in the company</li><li>
Managing Priorities</li><li>
End user-oriented and cool-tempered</li></ul>
TqkDxjntiF</div>

IT Helpdesk Specialist - Alex Office

Sutherland

<div>
 
 Job Description
 
 
 
 Sutherland is seeking a talented onsite
 
 IT Help Desk Specialist
 
 to join our growing team in
 
 Cairo
 
 ! If you have the skills and experience needed to succeed in this role, we want to hear from you!
 
 
 As an
 
 IT Help Desk Specialist
 
 , you'll be responsible for the following:
 
 
 
 Technical Support:
 
 
 
 <ul>
 <li>
 Provides technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstation and LAN performance.
 </li>
 <li>
 Efficient problem resolution and maximize systems availability.
 </li>
 <li>
 Review the frequently faced system problems and work on the improvements.
 </li>
 <li>
 Strict Compliance to agreed SLA for issue resolution.
 </li>
 <li>
 On Call 24x7.
 </li>
 <li>
 Maintains integrity of systems.
 </li>
 <li>
 Ensure all users can access their workstation with required privileges for day-to-day operations.
 </li>
 <li>
 Interacts with internal clients on all levels to help resolve IT-related issues and provides answers in a timely manner. This includes Relationship Management, Communications, Meetings, and floor walks. Working with them and prioritizing helpdesk tickets response and face to face follow-up with internal customers to drive Service Level Agreements.
 </li>
 <li>
 Participates in problem management and promptly escalates faults in line with set procedures to the correct support agency and resolves the problem in a timely manner without affecting Business. This includes collection of info and monitors on frequently occurring problems and reports these issues to the relevant groups in order to resolve them, and ensures all of these are made known to the Management team (Duty Manager, Site Lead, Site Manager).
 </li>
 <li>
 Daily system maintenance checks prior to the operation/business opening hours, with ongoing support during operational hours.
 </li>
 <li>
 Performs routine preventive maintenance on hardware and software, to include desktops, laptops, copiers, faxes, scanners, telephones, bar-code scanners, thin clients and other technologies.
 </li>
 <li>
 Strictly adhere to the set procedures and follow the guidelines.
 
 
 </li>
 </ul>
 
 Hardware/software preparation &amp; installations
 
 :
 
 
 <ul>
 <li>
 Responsible for preparing, deploying and installing all IT assets including desktops, laptops, monitors, copiers, faxes, scanners, telephones, thin clients, windows operating systems &amp; applications, switches, routers, etc.
 
 
 </li>
 </ul>
 
 Documentation:
 
 
 
 <ul>
 <li>
 Maintaining a documentation for all IT assets, network changes/activities, including creation and maintains for all system related manuals and guides.
 </li>
 <li>
 Documentation maintained to support compliance/IT Security and audit requirements.
 </li>
 <li>
 Improves client references by writing and maintaining documentation.
 </li>
 <li>
 Participates in Asset management. Ensure Assets are maintained and tracked accordingly by following the Standard Operating Procedures for such.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor of Science in Computer Engineering/ Computer Science, Electronics and Communications Engineering or equivalent.
 </li>
 <li>
 MCSE, MCITP, CCNA knowledge with minimum 3 years of hands-on experience in windows operating systems &amp; Cisco network environments. Certification is a plus.
 </li>
 <li>
 Technical experience &amp; awareness with Windows Operating Systems, Active Directory, Virtualization technologies, SCCM, switching, routing, Voice over IP and IP technologies, Antivirus systems, etc.
 </li>
 <li>
 Familiar with standard concepts, practices, and procedures within information technology.
 </li>
 <li>
 Ability to work well with others in pursuit of business aims / ability to work under pressure.
 </li>
 <li>
 Energy, enthusiasm and commitment to the business unit.
 </li>
 <li>
 Positive response to and recognition of the need for change.
 </li>
 <li>
 Ability to make realistic decisions and is willing to take the responsibility for acting on their own initiative.
 </li>
 <li>
 High standards of integrity and the ability to motivate self/others towards continuous performance improvement and personal development.
 </li>
 <li>
 Willing to work on different shifts and be assigned to other sites/location if required.
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 All your information will be kept confidential according to EEO guidelines.
</div>

IT Help Desk Specialist | Cairo | Onsite

<div>Job Description 
Sutherland is seeking a talented onsite IT Help Desk Specialist to join our growing team in Cairo! If you have the skills and experience needed to succeed in this role, we want to hear from you!
As an IT Help Desk Specialist, you'll be responsible for the following:
Technical Support:<ul><li>
Provides technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstation and LAN performance.</li><li>
Efficient problem resolution and maximize systems availability.</li><li>
Review the frequently faced system problems and work on the improvements.</li><li>
Strict Compliance to agreed SLA for issue resolution.</li><li>
On Call 24x7.</li><li>
Maintains integrity of systems.</li><li>
Ensure all users can access their workstation with required privileges for day-to-day operations.</li><li>
Interacts with internal clients on all levels to help resolve IT-related issues and provides answers in a timely manner. This includes Relationship Management, Communications, Meetings, and floor walks. Working with them and prioritizing helpdesk tickets response and face to face follow-up with internal customers to drive Service Level Agreements.</li><li>
Participates in problem management and promptly escalates faults in line with set procedures to the correct support agency and resolves the problem in a timely manner without affecting Business. This includes collection of info and monitors on frequently occurring problems and reports these issues to the relevant groups in order to resolve them, and ensures all of these are made known to the Management team (Duty Manager, Site Lead, Site Manager).</li><li>
Daily system maintenance checks prior to the operation/business opening hours, with ongoing support during operational hours.</li><li>
Performs routine preventive maintenance on hardware and software, to include desktops, laptops, copiers, faxes, scanners, telephones, bar-code scanners, thin clients and other technologies.</li><li>
Strictly adhere to the set procedures and follow the guidelines.</li></ul>
Hardware/software preparation &amp; installations:<ul><li>
Responsible for preparing, deploying and installing all IT assets including desktops, laptops, monitors, copiers, faxes, scanners, telephones, thin clients, windows operating systems &amp; applications, switches, routers, etc.</li></ul>
Documentation:<ul><li>
Maintaining a documentation for all IT assets, network changes/activities, including creation and maintains for all system related manuals and guides.</li><li>
Documentation maintained to support compliance/IT Security and audit requirements.</li><li>
Improves client references by writing and maintaining documentation.</li><li>
Participates in Asset management. Ensure Assets are maintained and tracked accordingly by following the Standard Operating Procedures for such.</li></ul> 
Qualifications<ul><li> 
Bachelor of Science in Computer Engineering/ Computer Science, Electronics and Communications Engineering or equivalent.</li><li>MCSE, MCITP, CCNA knowledge with minimum 3 years of hands-on experience in windows operating systems &amp; Cisco network environments. Certification is a plus.</li><li>Technical experience &amp; awareness with Windows Operating Systems, Active Directory, Virtualization technologies, SCCM, switching, routing, Voice over IP and IP technologies, Antivirus systems, etc.</li><li>Familiar with standard concepts, practices, and procedures within information technology.</li><li>Ability to work well with others in pursuit of business aims / ability to work under pressure.</li><li>Energy, enthusiasm and commitment to the business unit.</li><li>Positive response to and recognition of the need for change.</li><li>Ability to make realistic decisions and is willing to take the responsibility for acting on their own initiative.</li><li>High standards of integrity and the ability to motivate self/others towards continuous performance improvement and personal development.</li><li>Willing to work on different shifts and be assigned to other sites/location if required.</li></ul> 
Additional Information 
All your information will be kept confidential according to EEO guidelines.</div>

Russell Tobin

<div>
 
 
 About the job
 
 
 
 Russell Tobin is seeking a highly organized and proactive
 
 IT Service Desk
 
 professional with a minimum of 3 years of experience to provide high-level technical support to end users across the organization. This role is ideal for a professional who thrives in a fast-paced environment, demonstrates strong problem-solving skills, and is able to troubleshoot and resolve hardware, software, and system issues.
 
 
 
 
 
 
 📍 On-site | South Jordan, UT
 
 
 
 
 📅 6&ndash;12 Month Contract
 
 
 
 
 💲 $23&ndash;$25/hour
 
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Serve as the first point of contact for IT Service Desk support requests
 </li>
 <li>
 Provide phone, chat, and in-person support to end users
 </li>
 <li>
 Troubleshoot and resolve hardware, software, and system issues
 </li>
 <li>
 Log and track incidents using a ticketing system
 </li>
 <li>
 Perform incident triage, diagnosis, resolution, and escalation
 </li>
 <li>
 Deliver excellent customer service with empathy and urgency
 </li>
 <li>
 Document issues, resolutions, and processes accurately
 </li>
 <li>
 Support enterprise applications and infrastructure components
 </li>
 <li>
 Install, configure, and maintain hardware, software, and peripherals
 </li>
 <li>
 Collaborate with internal teams to resolve complex technical issues
 </li>
 <li>
 Maintain professionalism in high-pressure situations
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Minimum 3 years of IT support / service desk / help desk experience
 </li>
 <li>
 Strong troubleshooting skills (hardware &amp; software)
 </li>
 <li>
 Experience with ticketing systems (ServiceNow, Remedy, Jira, etc.)
 </li>
 <li>
 Excellent communication and customer service skills
 </li>
 <li>
 Ability to diagnose and resolve technical issues quickly
 </li>
 <li>
 Experience working in fast-paced, high-volume environments
 </li>
 <li>
 Strong attention to detail and documentation skills
 </li>
 <li>
 Self-motivated with ability to work independently
 </li>
 <li>
 High school diploma or GED required
 </li>
 </ul>
 
 
 
 
 
 What We Offer
 
 
 
 Pride Global offers eligible employees a comprehensive benefits package, including:
 
 <ul>
 <li>
 Medical, dental, and vision coverage
 </li>
 <li>
 Supplemental insurance (accident, critical illness, and hospital indemnity)
 </li>
 <li>
 401(k) retirement savings plan
 </li>
 <li>
 Life and disability insurance
 </li>
 <li>
 Employee Assistance Program (EAP)
 </li>
 <li>
 Legal support services
 </li>
 <li>
 Auto, home, and pet insurance options
 </li>
 <li>
 Employee discounts with preferred vendors
 </li>
 </ul>
 
 
 
 
 If you are a
 
 customer-focused and tech-savvy professional
 
 who enjoys troubleshooting and supporting end users in a dynamic environment,
 
 we encourage you to apply.
 
 
 
 
 
 
 
 More about us:
 
 
 
 
 Equal Employment Opportunity
 
 
 
 Russell Tobin is an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.
 
 
 
 Fair Chance Employment
 
 
 
 Russell Tobin is a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.
 
 
 
 Accommodations
 
 
 
 We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.
 
 
 
 
 
 #Hiring #ITSupport #HelpDesk #ServiceDesk #TechSupport #RussellTobin
 
 
 #OnsiteJobs #PrideGlobal
 
 
 
</div>

Information Technology Help Desk

VeeAR Projects Inc.

<div>
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Provide first-level technical support for hardware, software, and basic network issues
 </li>
 <li>
 Respond to help desk tickets, emails, and calls in a timely manner
 </li>
 <li>
 Assist with user account setup, password resets, and access management
 </li>
 <li>
 Support employee onboarding by setting up systems, accounts, and required tools
 </li>
 <li>
 Coordinate with internal teams to ensure smooth onboarding and offboarding processes
 </li>
 <li>
 Troubleshoot and resolve IT issues or escalate when necessary
 </li>
 <li>
 Maintain documentation of issues, resolutions, and onboarding procedures
 </li>
 </ul>
 
 
 Requirements:
 
 
 <ul>
 <li>
 Basic knowledge of Windows OS and IT support concepts
 </li>
 <li>
 Some experience or exposure to onboarding/offboarding processes is preferred
 </li>
 <li>
 Strong communication and customer service skills
 </li>
 <li>
 Ability to multitask and work in a fast-paced environment
 </li>
 <li>
 Willingness to learn and grow in an IT support role
 </li>
 </ul>
 
 
</div>

Help Desk Specialist

The Bartolotta Restaurants

<div>Description:

The IT Support Specialist is responsible for providing effective technical support and maintaining the organization&rsquo;s IT infrastructure. The primary focus for this role is supporting a range of software and systems used in our fine dining restaurants and catering operations, including Microsoft Office 365, Microsoft Azure, and other specialized technologies. Commitment to prompt issue resolution and clear and consistent communication to staff is key to ensuring the seamless execution of high-end dining and catering events.
Requirements:

PRIMARY DUTIES AND RESPONSIBILITIES:<ul><li>
Provide timely, professional, and effective technical support to end users by diagnosing, troubleshooting, and resolving hardware, software, system access, and network connectivity issues through in-person, phone, email, and remote support methods.</li><li>
Serve as the first point of contact for IT-related support requests, ensuring issues are documented, prioritized, escalated appropriately, and resolved within established service expectations.</li><li>
Support, maintain, and troubleshoot Microsoft Office 365 applications and services, including Outlook, Teams, OneDrive, SharePoint, and user account management functions.</li><li>
Install, configure, update, and maintain desktop and laptop computers, printers, mobile devices, peripherals, and other technology equipment used throughout the organization.</li><li>
Assist with setup, support, and troubleshooting of technology systems integral to operations, including event management software, catering systems, audiovisual equipment, and point-of-sale (POS) systems.</li><li>
Perform routine system maintenance, software installations, updates, patches, and equipment replacements to ensure optimal performance and security compliance.</li><li>
Configure user accounts, permissions, passwords, and access rights in accordance with company policies and security standards.</li><li>
Support network functionality by assisting with troubleshooting connectivity issues involving Wi-Fi, VPN access, printers, and other network-connected devices.</li><li>
Maintain accurate records of support requests, resolutions, asset inventory, software licensing, and system configurations within designated tracking systems.</li><li>
Monitor and maintain IT inventory levels, ensuring equipment is properly tracked, deployed, recovered, and replaced as necessary.</li><li>
Create and maintain user guides, technical documentation, and standard troubleshooting procedures to support operational consistency and end-user self-service resources.</li><li>
Provide basic technical training and guidance to employees on company-supported hardware, software, cybersecurity awareness, and best practices.</li><li>
Coordinate with external vendors and service providers for equipment repairs, software support, warranty claims, and technology-related services as needed.</li><li>
Assist with onboarding and offboarding processes by preparing equipment, provisioning accounts, and ensuring timely access setup or removal.</li><li>
Maintain confidentiality and security of company systems, user information, and data in accordance with organizational policies and IT best practices.</li><li>
Stay informed on emerging technologies, cybersecurity risks, and industry best practices to support continuous improvement of IT operations and user support services.</li><li>
Support special projects, system upgrades, event-related technology needs, and other operational initiatives as assigned.</li><li>
Perform all other duties as assigned.</li></ul>
QUALIFICATION REQUIREMENTS:<ul><li>
Working knowledge of computer hardware, operating systems, networking, and cybersecurity best practices.</li><li>
Strong organizational, time-management, and multitasking skills with the ability to manage competing priorities effectively.</li><li>
Self-directed, dependable, and able to work independently with minimal supervision.</li><li>
Strong interpersonal and customer service skills with the ability to build positive working relationships across all levels of the organization.</li><li>
Clear and professional verbal and written communication skills, including the ability to explain technical information to non-technical users.</li><li>
Ability to work effectively in a fast-paced, service-oriented environment while maintaining professionalism and attention to detail.</li><li>
Strong analytical, troubleshooting, and problem-solving skills with the ability to resolve technical issues efficiently.</li><li>
Ability to identify issues proactively and recommend practical solutions or process improvements.</li><li>
Collaborative team player with the ability to contribute effectively both independently and within a team environment.</li><li>
High level of accuracy and attention to detail when maintaining systems, inventory, and documentation.</li><li>
Ability to maintain confidentiality and handle sensitive information with discretion.</li><li>
Adaptable and willing to learn new technologies, systems, and operational processes.</li><li>
Familiarity with Microsoft Office 365 and basic user account administration preferred.</li><li>
Experience supporting POS systems, event technology, or hospitality-related systems is a plus.</li><li>
Flexibility to support occasional evenings, weekends, or event-related operational needs as required.</li></ul>
EDUCATION and/or EXPERIENCE REQUIREMENTS:<ul><li>
Associate's degree in technology or related field OR relevant and equivalent experience.</li><li>
Three to five years&rsquo; experience in similar roles.</li><li>
Proven experience in IT support, preferably in high-end dining and event catering.</li><li>
Experience with Microsoft Office365 and Azure.</li><li>
Experience in troubleshooting and usage of specialized event management software and point-of-sale systems, preferred.</li><li>
Must have a reliable car and valid insurance. Travel between multiple Units regularly and on demand should be expected.</li></ul>
PHYSICAL REQUIREMENTS:<ul><li>
Ability to sit, stand, walk, bend, kneel, and reach for extended periods throughout the workday.</li><li>
Ability to frequently use hands and fingers to operate computers, keyboards, and other technical equipment.</li><li>
Ability to lift, carry, move, and set up equipment weighing up to 50 pounds.</li><li>
Ability to work under desks, in server or storage areas, and around cabling or network equipment.</li><li>
Ability to travel between company locations or event sites as needed to provide technical support.</li><li>
Visual ability to read screens, technical documents, and equipment labels, including close vision and the ability to distinguish colors related to wiring or system indicators.</li><li>
Ability to hear and communicate effectively in person, over the phone, and through virtual platforms.</li><li>
Ability to respond to urgent technical issues in a fast-paced operational environment, including occasional evening, weekend, or event support as needed.</li></ul>
ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.</div>

IT Helpdesk Specialist

JW Financial Solutions, Inc

Overview Join our dynamic team as an IT Specialist and become a vital driver of our technological excellence! In this role, you will deliver exceptional technical support, manage computer systems, and ensure the seamless operation of our IT infrastructure. Your expertise will empower our organization to operate efficiently and securely across various platforms and networks. If you thrive in a fast-paced environment and are passionate about solving complex technical challenges, this opportunity is perfect for you!Duties<ul><li>Provide comprehensive technical support to end-users, resolving hardware, software, and network issues promptly and effectively</li><li>Manage computer systems, including installation, configuration, updates, and maintenance of operating systems such as Windows and macOS</li><li>Support computer networking tasks, including LAN (Local Area Network), VPN (Virtual Private Network), and firewall configurations to ensure secure connectivity</li><li>Troubleshoot software problems across multiple platforms using tools like ServiceNow, Jira, and BMC Remedy to track incidents and streamline resolutions</li><li>Maintain and support computer hardware components, peripherals, and IT infrastructure to optimize performance and reliability</li><li>Assist with help desk operations by responding to user inquiries via ticketing systems and providing clear communication throughout the resolution process</li><li>Collaborate with team members to implement security measures such as firewall rules and VPN access controls to safeguard organizational data</li></ul>Requirements<ul><li>Proven experience in providing IT support with a focus on desktop support, help desk functions, or technical troubleshooting</li><li>Strong knowledge of operating systems including Windows, macOS, and Linux environments</li><li>Familiarity with computer networking concepts such as LAN setup, VPN configuration, and firewall management</li><li>Proficiency in managing computer hardware components and troubleshooting software issues effectively</li><li>Experience with IT support tools like ServiceNow, Jira, BMC Remedy or equivalent ticketing systems</li><li>Excellent communication skills to clearly explain technical concepts to non-technical users</li><li>Ability to work independently or collaboratively in a fast-paced environment while maintaining attention to detail</li><li>Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Solutions Expert (MCSE) are a plus</li></ul>Preferred Qualifications<ul><li>Associate&rsquo;s or Bachelor&rsquo;s degree in IT, Computer Science, or related field</li></ul>Embark on a rewarding career where your technical expertise makes a real impact! We are committed to fostering an inclusive environment that encourages growth, innovation, and continuous learning. Join us today as we drive technological excellence forward!Pay: $28.00 - $31.00 per hourBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Education:<ul><li>Associate (Required)</li></ul>Experience:<ul><li>IT: 5 years (Required)</li></ul>Work Location: In person

IT Specialist

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IT Helpdesk Specialist - Alex Office

IT Help Desk Specialist | Cairo | Onsite

IT Help Desk Specialist | Cairo | Onsite

Information Technology Help Desk

Help Desk Specialist

IT Helpdesk Specialist

IT Specialist