computer support specialist

D.A. Davidson Companies

<div><div>D.A. Davidson Companies is an independent, employee-owned company with a rich history spanning more than 80 years. We are dedicated to conducting our business in accordance with the highest standards of integrity and ethics, and delivering outstanding service to our clients and each other. We support a friendly, open and supportive culture, and encourage candid communication and productive engagement that make our companies and each of us better. Just as we work to improve our clients&rsquo; financial well-being, we also work to strengthen local communities&mdash;and giving back is one of our core values. You can learn more about our company culture and impact in our latest annual report.</div><div></div><div><b><br>
Summary/Function:</b></div><div>
Use knowledge and skills obtained through education and job experience to continuously support users from multiple business groups within DA Davidson. The position will adhere to ITIL principals and be responsible for the resolution and/or escalation of various hardware and software issues, both in-person and remotely.</div><div></div><div><b><br>
Requirements/Qualifications:</b></div><ul><li>Working knowledge of a Service Desk including ticketing systems, phone system, supporting business applications, workflows and processes</li><li>Proficient knowledge of basic computer hardware</li><li>Bachelor&rsquo;s degree in field of specialty or equivalent IT Support experience</li><li>Proficient computer skills and knowledge of software packages and their applications to include Microsoft Office and Microsoft operating systems</li><li>Excellent communication skills, both oral and written; ability to communicate technical directions, both in person and over the phone to people with a wide variety of technical expertise</li><li>Excellent customer service skills; ability to work successfully with a variety of personalities and various management levels</li><li>Familiar with department policies, processes and procedures</li><li>Consistently treat others with respect and maintain professional attitude and behavior</li><li>Ability to work a variety of shifts</li><li>Ability to safely lift and carry as much as 35 pounds</li><li>Experience working in a team-oriented, collaborative environment</li><li>Highly self-motivated and self-directed</li><li>Organized and detail oriented</li><li>Ability to work in a fast-paced, regulatory, and time sensitive environment</li><li>Ability to triage and identify when escalation is necessary</li><li>Problem solving skills and critical thinking</li><li>Maintain or ability to obtain ITIL foundation certification within 1 year of start date</li></ul><div></div><div><b><br>
Duties:</b></div><ul><li>Respond, resolve, and escalate incidents or requests, both in person and over the phone, in a timely manner</li><li>Attain performance goals set by management for resolving incidents and requests.</li><li>Be logged into the support queue defined hours; provide escalation support and satisfactory customer service</li><li>Troubleshoot and assist D.A. Davidson Companies&rsquo; employees with using their computer and computer peripherals, applications and security credentials</li><li>Evaluate workload and capacity of computers and computer system to determine feasibility of expanding or enhancing capabilities or performance; recommend improvements to IT management</li><li>Assist in the support of business applications to include but not limited to: patching, testing, software licensing tracking, installing, upgrading, receiving application training, attending internal and external meetings, providing end user training, monitoring application performance, working with vendor support and sales, budgeting and creating documentation to end users and IT staff</li><li>Assist in the support of computer life-cycle and office technology to include but not limited to: patching, imaging, deploying, transferring user profiles, evaluating, securing, receiving training on computer O/S and hardware, maintain inventory, manage printer support agreements, work with vendor support and sales, provide documentation to end users and IT staff and help resolve incidents with computer related to the O/S, core applications or hardware that has been escalated from the Service Desk</li><li>Work with management to improve personal technical proficiency, support and customer service skills; identify and complete technical training and certifications; develop other work or career goals where progress can be tracked and discussed</li><li>Learn and adhere to all D. A. Davidson Companies&rsquo; policies and procedures; attend scheduled meetings or training sessions around existing or new policies and/or procedures; recommend change to IT procedures to improve productivity and/or reduce costs</li><li>Adhere to and educate users of our defined cybersecurity best practices, which include credential management, phishing and malicious vigilance, and physical security measures.</li><li>Manage time to adhere to SLAs while maintaining service excellence</li><li>Use ITSM tools and ticketing systems for tracking and contributing to a shared knowledge base</li><li>Utilize ITIL best practices</li><li>Use and improve upon existing tools, services, and procedures</li><li>Other duties as assigned</li></ul><div></div><div><b><br>
What we offer:</b></div><div>
Competitive salary plus excellent benefits and perks including, but not limited to:
</div><ul><li>Medical, Dental and Vision</li><li>Company 401(k)and ESOP contribution
</li><li>Generous sick, vacation, and maternity/parental leave</li><li>Paid holidays</li><li>Professional Development Opportunities</li><li>Tuition Reimbursement ($15,000 lifetime cap)</li><li>Charitable gift-matching program</li><li>Davidson Day of Giving &ndash; Our tradition of positively impacting communities in which we live and work.<br>
</li></ul><div></div><br>
<div>D.A. Davidson has been in business for 90 years! As an employee-owned company, our success is driven by our high standards of business ethics, integrity and the belief that our Associates are our most important assets. We hope you will consider joining us!<br>
</div><div></div><br>
<div>We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.</div>
<div>At D.A. Davidson, we are committed to fostering a diverse environment that supports the development and inclusivity of all employees.</div><div></div><div><br>
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.</div><div></div><div><br>
Please answer all questions carefully: incomplete or inaccurate answers may impact your potential employment. By clicking Submit Application, you declare that all statements in this application are truthful to the best of your knowledge. California applicants please see D.A. Davidson's California Resident Privacy Policy.</div>
<p>
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</p></div>

Computer Support Specialist

Bosta

<div>
 Company Overview:
 <br/>
 <br/>
 Bosta is a rapidly growing tech startup aiming to revolutionize the logistics and financing landscape for e-commerce in the Middle East and Africa regions. The company specializes in catering to individuals who leverage social media platforms to sell their products. Bosta's mission is to empower e-commerce entrepreneurs to succeed by providing end-to-end solutions that streamline digital trade, logistics and facilitate financing.
 <br/>
 <br/>
 <strong>
  Our Engineering
  <br/>
  <br/>
 </strong>
 For our customers, we care deeply about delivering amazing user experiences. Delivery can be a messy business, but our customers love our intuitive and easy-to-use software. For the internal teams, we write software to run every part of our business: Operations, CS, accounting, and Sales. As we scale, automation, data, and AI will enable our team to move faster and smarter.
 <br/>
 <br/>
 <strong>
  About the Role:
  <br/>
  <br/>
 </strong>
 We are looking for a competent IT Help desk Specialist to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them. An excellent IT Help desk Specialist must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers. The goal is to create value for our colleagues that will help preserve company reputation and business.
 <br/>
 <br/>
 <strong>
  Here's what you'll be doing at Bosta.
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Installs and configures computer hardware, software, systems, printers and scanners
  </li>
  <li>
   Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
  </li>
  <li>
   Repair and replace equipment as necessary
  </li>
  <li>
   Assists in monitoring the ticketing system queue for requests to assign them to the relevant help desk team member
  </li>
  <li>
   Coordinates and supports end-user issues remotely and on-site
  </li>
  <li>
   Provides 1st level support on the cloud-based and on-premise IT infrastructure
  </li>
  <li>
   Provides IT Manager with regular reports like inventory, pending POs, weekly plan, and other checklists.Provides technical assistance to the rest of the helpdesk team
  </li>
  <li>
   Works on implementations in new sites and assists the team
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Job Requirements:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   1-2 years of experience in IT technical support
  </li>
  <li>
   BSc/BA in IT, Computer Science, or a relevant field
  </li>
  <li>
   Troubleshooting skills and problem-solving
  </li>
  <li>
   Excellent communication skills
  </li>
  <li>
   Good understanding of computer systems and other tech products in the market
  </li>
  <li>
   Experience with ticketing and asset management systems
  </li>
  <li>
   Relevant IT Technical Support Courses like CompTIA A+ or similar
  </li>
  <li>
   CCNA &amp; MCSA courses - certified is a plus
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>


Junior IT Support Specialist

Marriott International

<div>
 <p><strong>POSITION SUMMARY</strong></p>
 <p>Follow all company policies and procedures; protect company assets. Address guests  service needs. Exchange information with other employees using electronic devices. Develop and maintain positive working relationships with others.</p>
 <p>Communicate with other IS personnel to troubleshoot and resolve technical problems or issues related to computer software and systems, internet access, hardware and peripheral equipment. Refer major problems or defective products to vendors/technicians. Respond to program error messages by finding and correcting problems or terminating the program. Enter commands and activate controls on computer and peripheral equipment. Inspect, test, and diagnose computer equipment and systems. Maintain inventory of all technology devices. Maintain computer networks, support server system(s), and supporting software. Provide network communications support. Maintain and upgrade hardware, software and website technical architecture related to hardware and telecommunication connectivity. Perform system backups. Provide end-user support. Manage user accounts, including set up, removal, and resetting passwords in order to ensure confidentiality and proper use. Install, configure, and modify workstations. Modify workstations, including set up of cables, desktop computers, laptops, docking stations, and printers. Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support. Secure all backup tapes and computer/telephone rooms. Educate users regarding procedures for securing Personal Identifiable Information (PII). Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p>
</div>

IT Coordinator - The St. Regis Downtown Dubai

City of Dallas

<div><div>Dallas is Growing. Grow With Us.</div><div></div><div>
Looking for more than just a job? The City of Dallas offers careers with purpose. With competitive benefits, growth opportunities, and a culture of inclusion,</div><div>
we&rsquo;re committed to helping you thrive while you help our city flourish. Be part of a team that&rsquo;s committed to service, innovation, and community.</div><div></div><div>
Job Summary</div>
Assist in the maintenance and support of computers and LAN systems and/or resolve business problems requiring theintegration of mainframe and computer hardware and software systems to provide solutions to management questions.<div><br>
Job Description</div><div><br>
Overview</div><div>
The Information Technology Analyst assists in the maintenance and support of computers and IT systems. Identifies and resolves business problems requiring the integration of mainframe and computer hardware and software systems to provide solutions to management questions.</div><div>
Essential Functions</div><div>
1 Provides customized data processing reports to assist management in making decisions; analyzes IT solutions and software, identifies issues or needs, and reports on findings; makes recommendations for effective solutions.</div><div>
2 Provides technical support to users by responding to calls for assistance with computers and LAN systems; troubleshoots software and hardware, identifies issues, and addresses concerns effectively and efficiently.</div><div>
3 Confers, communicates, and collaborates with department personnel to determine hardware and software required to address needs, suggests plans to reallocate existing equipment, and initiates the purchase of additional or replacement equipment.</div><div>
4 Analyzes the sequence of events from defining of a problem to presentation of solutions to determine the most effective way of solving problems that require analysis of work flow sequence and incorporating or optimizing the use of computer data processing equipment.</div><div>
5 Trains and teaches employees in the use of computer hardware and software as new staff is hired or new systems are installed to maximize the utilization of computer equipment and the effectiveness of established systems.</div><div>
6 Performs routine maintenance and repair of hardware to minimize downtime of computers and save costs otherwise incurred by service agreements.</div><div>
7 Maintains database information in order to maximize the accuracy and safety of management information and to improve the degree to which data may be retrieved.</div><div>
8 Performs any and all other work as needed or assigned.</div><div></div><div>
Knowledge and Skills</div><div>
1 Knowledge of at least one mainframe computer programming language.</div><div>
2 Knowledge of one or more computer spreadsheet, database, and word processing applications.</div><div>
3 Knowledge of computer and LAN operating systems, hardware, and software applications.</div><div>
4 Knowledge of client server based programs.</div><div>
5 Ability to analyze information logically and propose solutions to business problems.</div><div>
6 Communicating effectively verbally and in writing</div><div>
7 Establishing and maintaining effective working relationships.</div><div>
MINIMUM QUALIFICATIONS:</div><div></div><div>
EDUCATION</div><ul><li><div>
High school diploma or GED equivalent.</div></li></ul><div></div><div>
EXPERIENCE</div><div></div><div>
Four (4) years of experience in Information Technology Support (which must have included the following):</div><ul><li><div>
PC Hardware diagnostics</div></li><li><div>
Basic network trouble shooting</div></li><li><div>
Mobile device Management
</div></li></ul><div></div><div>EQUIVALENCIES</div><ul><li><div>
Associate degree in an Information Technology/Computer Science field plus two (2) years of the required experience will meet the education and experience requirements.</div></li><li><div>
Bachelor's degree or higher in an Information Technology/Computer Science field experience will meet the education and experience requirements</div></li></ul><div></div><div>
LICENSES AND CERTIFICATIONS</div><ul><li><div>
Valid driver's license with good driving record.
</div></li></ul><div></div><div>OTHER REQUIREMENTS</div><ul><li><div>
No felony or class A misdemeanor convictions.</div></li><li><div>
No class B misdemeanor conviction within the last ten (10) years.</div></li><li><div>
No family violence convictions.</div></li><li><div>
Cannot currently be on deferred adjudication for any felony, class A misdemeanor or class B misdemeanor charge.</div></li></ul><div><br>
Salary Range</div><br>
$25.87 - $30.04<div></div><div><br>
The salary listed on this job posting is the starting salary range; amount offered will depend upon qualifications.</div><div></div><div>
City of Dallas is an Equal Opportunity Employer.</div></div>
<br><div><p>Welcome to the City of Dallas!</p><p></p><div><div><div><div><div>
The City of Dallas is one of the largest employers in the DFW Metroplex. We offer growth opportunities and a chance to make a difference in our community.<br>
<br>
Questions? Contact our recruiting departments:<br>
<br>
Civil Service - civilserviceinfo@dallascityhall.com<br>
Talent - Acquisition hrtalent@dallas.gov</div></div></div></div></div></div><div></div>

Information Technology Analyst I - Dallas Police (Civil Service)

Noventiq WLL

<p><b>Purpose, Essential Duties and Responsibilities:</b></p><ul><li>Provide first-line technical support to employees and end-users, including troubleshooting hardware, software, and network issues.</li><li>Provide day-to-day technical support to end-users on IT-related issues, including hardware, software, and network problems.</li><li>Respond to user queries via email, phone, or in person, ensuring timely and effective resolutions.</li><li>Assist in setting up and configuring computers, printers, and other peripherals for new users.</li><li>Install, configure, and update operating systems and software applications.</li><li>Log and track IT support tickets, ensuring timely resolution of issues and escalation when necessary.</li><li>Assist in troubleshooting basic network connectivity issues (LAN, Wi-Fi, VPN).</li><li>Maintain accurate documentation of support processes, issues, and resolutions.</li><li>Actively participate in training programs to expand technical knowledge and skills.</li><li>Assist in the management and tracking of IT hardware and software inventory.</li><li>Perform additional IT-related tasks as needed to support the IT department.</li></ul><p><b>Qualifications / Certifications</b></p><ul><li>Educational Background: Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field.</li><li>Experience: Fresh graduates or candidates with minimal experience are welcome to apply.</li><li>Experience with basic network troubleshooting (TCP/IP, DNS, DHCP).</li><li>Prior experience in an IT support or helpdesk role (internships or projects) is a plus.</li></ul><p>Job Type: Full-time</p>

IT Support Specialist (L1)

Additional InformationJob Number 25159773Job Category Information TechnologyLocation Delta Hotels Dubai Investment Park, Dubai Investment Park, Dubai, United Arab Emirates, United Arab Emirates, 392009VIEW ON MAPSchedule Full TimeLocated Remotely? NPosition Type Non-ManagementPosition SummaryFollow all company policies and procedures; protect company assets. Address guests  service needs. Exchange information with other employees using electronic devices. Develop and maintain positive working relationships with others.Communicate with other IS personnel to troubleshoot and resolve technical problems or issues related to computer software and systems, internet access, hardware and peripheral equipment. Refer major problems or defective products to vendors/technicians. Respond to program error messages by finding and correcting problems or terminating the program. Enter commands and activate controls on computer and peripheral equipment. Inspect, test, and diagnose computer equipment and systems. Maintain inventory of all technology devices. Maintain computer networks, support server system(s), and supporting software. Provide network communications support. Maintain and upgrade hardware, software and website technical architecture related to hardware and telecommunication connectivity. Perform system backups. Provide end-user support. Manage user accounts, including set up, removal, and resetting passwords in order to ensure confidentiality and proper use. Install, configure, and modify workstations. Modify workstations, including set up of cables, desktop computers, laptops, docking stations, and printers. Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support. Secure all backup tapes and computer/telephone rooms. Educate users regarding procedures for securing Personal Identifiable Information (PII). Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.Preferred QualificationsEducation: High school diploma or G.E.D. equivalent.Related Work Experience: At least 1 year of related work experience.Supervisory Experience: No supervisory experience.License or Certification: NoneAt Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.Delta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they don t. At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on what s most important. With a strong presence in Canada, the United Kingdom, and the United States, Delta Hotels by Marriott is rapidly expanding across markets all around the world. If you enjoy delivering purposeful service and focusing on the details that matter, we invite you to explore jobs at Delta Hotels by Marriott. In joining Delta Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

IT Supervisor - Delta Hotels Dubai Investment Park

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IT Supervisor - Delta Hotels Dubai Investment Park