computer support specialist

U-Haul

<div><h2 class="jobSectionHeader"><b>Computer Support Specialist</b></h2>
<p>If you are detail-oriented, relish variety, and feel at home around all kinds of technology, consider becoming U-Haul&rsquo;s newest Field Computer Specialist. In this role you will be responsible for all computer and security systems in your area, traveling from place to place to maintain equipment and train users. In exchange U-Haul provides excellent perks and benefits as well as a caring company culture.</p><p></p><p><b>
U-Haul offers its Field Computer Specialists:</b></p><ul><li><p>
Paid holidays, vacation, and sick days, if eligible</p></li><li><p>
Career stability
</p></li><li><p>Gym Reimbursement Program, if eligible</p></li><li><p>
Opportunities for advancement
</p></li><li><p>Valuable on-the-job training</p></li><li><p>
Complete Benefit Plan, if eligible</p></li><li><p>
RRSP payroll deduction plan
</p></li><li><p>Deferred profit-sharing plan, if eligible</p></li><li><p>
You Matter Program (EAP)</p></li><li><p>
Mindset App Program</p></li><li><p>
Wellness Programs</p></li><li><p>
Discounts on Apple products, Dell computers, hotels, and more</p></li></ul><p></p><p><b>
Field Computer Specialist Primary Responsibilities:</b></p><ul><li><p>
Maintain maximum uptime for computer systems and associated broadband connectivity</p></li><li><p>
Implement and maintain field computer systems for all entities within the assigned area</p></li><li><p>
Support and train users as needed</p></li><li><p>
Distinguish between user error and problems requiring escalation to software vendors</p></li><li><p>
Identify and coordinate solutions for security gaps and compliance issues</p></li><li><p>
Participate in ongoing continuous U-Haul education through U-Haul University
</p></li><li><p>In addition to technical responsibilities, the Field Computer Specialist will support store operations by acting as a field relief manager when needed. This includes providing coverage during store manager vacations/coverage</p></li><li><p>
Work hours are scheduled Monday through Saturday, with an expected weekly total of 40&ndash;50 hours based on business needs.</p></li></ul><p></p><p><b>
Field Computer Specialist Minimum Qualifications:</b></p><ul><li><p>
Experience with technologies such as administration, security monitoring equipment, storage gates, alarm systems, doors, digital video equipment, printers, computers, VOIP, analog phones, air phones, and cash drawers</p></li><li><p>
Current, valid driver&rsquo;s license and clean driving record</p></li></ul><p></p><p><b>
Compensation for this role ranges</b>
</p><ul><li><p>From $25 to $30 per hour, commensurate with experience.</p></li></ul><p></p><p><b>
Work Environment:</b></p><p>
The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts, machines, fumes, or irritating chemicals. May be required to use protective clothing, or gear such as masks, goggles, gloves, or shields.</p><p></p><p><b>
Physical Demands:</b></p><p>
The work requires some physical exertion such as long periods both indoors and outdoors of remaining stationary, traversing spaces, repositioning to reach and use tools, and moving a minimum of 50 lbs. assisted or unassisted.</p><br>
<br>
<br>
<p>U-Haul is an equal opportunity employer. All applications for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state, or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.</p></div>
<br><div><h3 class="jobSectionHeader"><b>About Us</b></h3>
<p>Since 1945, U-Haul has been serving do-it-yourself movers and their households. Like many other successful ventures, the concept for U-Haul was generated out of need. After World War II, there existed the widespread need for do-it-yourself moving equipment that would be available on a one-way, nationwide basis.
</p><p>U-Haul co-founders L.S. &quot;Sam&quot; Shoen and his wife, Anna Mary Carty Shoen, recognized that need and acted upon it. Their visionary approach spread the cost of ownership among many users, facilitating the mobility of the populations of the U.S. and Canada. The covered wagon of the pioneers morphed into orange U-Haul trailers. In the process, an industry was born.
</p><p>U-Haul Holding Company and its family of companies, including U-Haul, have strived to create a culture of health and wellness. As of February 1, 2020, and consistent with applicable law, no U-Haul Holding Company or its family of companies will hire individuals in states where it may lawfully decline to hire individuals who use nicotine products (Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia and Washington). This policy will not apply to team members hired before February 1, 2020.</p></div>

Computer Support Specialist

US Department of the Treasury

<div><div><div><ul><li>5103350
</li></ul></div><div><ul><li>Richmond, Virginia, United States
</li></ul></div><div><ul><li>Department of the Treasury
</li></ul></div><div><ul><li>Information Technology
</li></ul></div><div><ul><li>Full-Time (Salaried)
</li></ul></div><div><ul><li>Closing at: Apr 24 2026 - 23:55 EDT
</li></ul></div><div><ul><li>Department of the Treasury</li></ul></div></div><p></p><div><br>
</div><div><p><b>Title:</b> Computer Support Specialist</p>
<p><b>
State Role Title:</b> Info Technology Specialist II</p>
<p><b>
Hiring Range:</b> $65,000-$75,000; Commensurate with Experience</p>
<p><b>
Pay Band:</b> 4</p>
<p><b>
Agency:</b> Department of the Treasury</p>
<p><b>
Location: </b>JAMES MONROE BUILDING</p>
<p><b>
Agency Website:</b> https://trs.virginia.gov</p>
<p><b>
Recruitment Type:</b> General Public - G</p>
<p><b>
Job Duties</b></p>
<p>
Please come join our small team with the large mission as stewards of Virginia&rsquo;s Financial assets and investments!<br>
<br>
The Virginia Treasury is seeking a Computer Support Specialist. This position will play a key support role for the Agency as the primary end user support interface for users and executive level staff. This position will also be the primary liaison with VITA in support of major desktop or software related projects. In addition, this specialist will be the primary liaison for the vendor support of the agency Audio/Video conference equipment that are critical to many of the services and collaborative meetings we have with other boards, agencies, or the public. In addition, this role will be responsible for maintaining the Agency hardware/software inventory and insuring alignment with the VITA CMDB. This role plays a key role in vulnerability management by updating software on workstations manually and using automated deployment tools. This position will also act as the Agency primary telecommunications coordinator with VITA for all mobile procurements.<br>
<br>
This role will also interface closely with the Agency ISO has together they maintain and support the on-boarding and off-boarding of new staff and the maintenance and execution of System Access Requests. While the primary responsibility of this position is end-user support, this position will work closely with the Agency System/Server Admin and have opportunities to grow technically in areas beyond desktop support.</p>
<p><b>
Minimum Qualifications</b></p>
<p>
Strong proficiency performing as technical support staff to include:<br>
o A general technical understanding of remote support operations and procedures<br>
o A general technical understanding of support and troubleshooting of Dell and HP computer hardware<br>
o A general technical understanding of support and troubleshooting of Microsoft Operating Systems and Office Products.<br>
o A general technical understanding of working with Incident/Request Management systems.<br>
o Experience in risk management with a focus on end user computing.<br>
<br>
Strong Customer Service Skills and Teamwork:<br>
o Understand customer business needs and recommend the appropriate technology and process solution(s) to meet business needs and requirements<br>
o Effective communication and time management<br>
o The ability to communicate effectively, both orally and in writing, with all levels of customers, to include staff, other state agencies, and Commonwealth partnership vendors. Ability to lift 50 pounds.<br>
o Effective collaboration with other IT Staff, internal and external customers, and senior management<br>
o A cooperative and team driven attitude with respect to all people and partners involved with the IT Help Desk's ability to resolve service requests and incidents<br>
o Ability to create clear detail-oriented documentation of all tasks performed and solutions<br>
<br>
Results Focus:<br>
o Skilled in multi-tasking and management of multiple IT related tasks<br>
o Ability to analyze the root cause of issues, detect trends and report them<br>
o Utilization of available resources to effectively resolve issues<br>
o The ability to work under pressure during critical business service outages</p>
<p><b>
Additional Considerations</b></p>
<ul><li>Prior Virginia state experience</li><li>Experiencing interfacing with VITA (Virginia Information Technologies Agency)</li></ul><p><b><br>
Special Instructions</b></p>
<p>
You will be provided a confirmation of receipt when your application and/or r&eacute;sum&eacute; is submitted successfully. Please refer to &ldquo;Your Application&rdquo; in your account to check the status of your application for this position.</p>
<p>
A r&eacute;sum&eacute; and cover letter are required to be submitted. Applications for this position must
<br>
be submitted electronically through this website.<br>
<br>
The Department of the Treasury telework policy allows for up to two days a week of telework, subject to the position requirements. This position will be located in Richmond, Virginia, and must report on-site until the completion of an approved telework agreement is received.<br>
<br>
All finalists are subject to a background investigation. The investigation may include: criminal checks; employment verification; verification of education; and other checks requested by the hiring authority.<br>
<br>
Applicants who possess an Interagency Placement Screening Form (Yellow Form) or a Preferential Hiring Form (Blue Form) as issued under the Department of Human Resources Management (DHRM) Policy 1.30 Layoff (Commonwealth of Virginia Employees Only), must attach these forms with their state application.<br>
<br>
Mailed, emailed, faxed, or hand delivered applications and r&eacute;sum&eacute;s will not be accepted.<br>
<br>
This website will provide a confirmation of receipt when the application is submitted for consideration.<br>
<br>
Please refer to your RMS account for the status of your application and this position.<br>
<br>
The Virginia Department of the Treasury is an Equal Opportunity Employer.</p>
<p><b>
Contact Information</b></p>
<p>
Name: Lori Perez</p>
<p>
Phone: 804-225-3247</p>
<p>
Email: HR@trs.virginia.gov</p><br>
<p></p>
<p>
In support of the Commonwealth&rsquo;s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging &amp; Rehabilitative Services (DARS), or the Department for the Blind &amp; Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.</p>
<p>
Note<b>:</b> Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.</p></div></div>

Penda Aiken, Inc.

<div><h2 class="jobSectionHeader"><b>Job Description: Help Desk &amp; Security Support Analyst</b></h2>
<p><b>Location:</b> Albany, NY (Hybrid Eligible after training)</p>
<p><b>Client:</b> Statewide Financial System (SFS)</p>
<p><b>Schedule:</b> Mon &ndash; Fri | 8:00 AM &ndash; 5:30 PM (40 Hours/Week)</p>
<h3 class="jobSectionHeader"><b>Role Summary</b></h3>
<p>Join the frontline support team for the <b>New York Statewide Financial System (SFS)</b>. In this role, you will provide critical Tier 1 technical and functional support for help desk inquiries and security incidents. You will act as the first point of contact for state agency users, ensuring financial system stability and data integrity across New York State government operations.</p>
<h3 class="jobSectionHeader"><b>Core Responsibilities</b></h3>
<ul><li><p><b>First-Line Support:</b> Monitor and respond to high-volume phone and email inquiries regarding SFS navigation, access, and reporting.</p>
</li><li><p><b>Incident Documentation:</b> Accurately log all issues and requests within the ticket management system (ServiceNow) during the initial contact.</p>
</li><li><p><b>Problem Analysis:</b> Leverage the SFS knowledge base to troubleshoot user issues, pinpoint resolutions, and provide &quot;how-to&quot; guidance.</p>
</li><li><p><b>System Maintenance:</b> Maintain a deep working knowledge of SFS procedures, processing requirements, and security protocols.</p>
</li><li><p><b>Escalation:</b> Identify complex issues requiring specialized attention and route them to second-line support teams or the Help Desk Supervisor.</p>
</li><li><p><b>Technical Tasks:</b> Execute SQL scripts or queries (as needed) to research data issues and participate in system workgroups.</p>
</li></ul><h3 class="jobSectionHeader"><b>Required Skills &amp; Qualifications</b></h3>
<ul><li><p><b>Technical Aptitude:</b> Proficiency in <b>MS Windows, Outlook, Excel, and Word</b>. Familiarity with <b>SharePoint</b> and <b>SQL</b> is highly desirable.</p>
</li><li><p><b>Software Experience:</b> Experience with <b>ServiceNow</b> or similar ticket/case management software is a strong plus.</p>
</li><li><p><b>Knowledge Base:</b> Basic understanding of accounting principles is preferred to better assist with financial system queries.</p>
</li><li><p><b>Communication:</b> Exceptional written and verbal communication skills; ability to draft non-technical correspondence for a professional audience.</p>
</li><li><p><b>Education:</b> High School Diploma required; a degree in <b>Computer Science</b> or a related field is preferred.</p>
</li></ul><h3 class="jobSectionHeader"><b>Work Environment &amp; Telecommuting</b></h3>
<ul><li><p><b>Initial Training:</b> 100% on-site in Albany to ensure full immersion in system training.</p>
</li><li><p><b>Hybrid Eligibility:</b> Once reliability and job proficiency are confirmed, candidates may apply for a hybrid schedule (minimum <b>50% on-site</b>).</p>
</li><li><p><b>Remote Requirements:</b> If approved for remote work, SFS provides equipment. Candidates must provide their own high-speed internet and phone connection.</p>
</li><li><p><b>Flexibility:</b> Candidates must be willing to report to the office on scheduled telecommute days if operational needs arise.</p></li></ul></div>

Catapult Federal Services

<div>
 IT
 <br/>
 <br/>
 Dallas , TX May 5, 2026
 <br/>
 <br/>
 <strong>
  Job Title:
 </strong>
 Computer Support Specialist
 <strong>
  Department:
 </strong>
 Information Technology
 <strong>
  Location:
 </strong>
 Addison, TX &mdash; On-Site, 5 Days Per Week
 <strong>
  Role Type:
 </strong>
 Contract-to-Hire
 <strong>
  Experience Required:
 </strong>
 2&ndash;3 Years in Desktop / IT Support
 <br/>
 <br/>
 <strong>
  About Our Client
  <br/>
  <br/>
 </strong>
 Our client is one of the fastest-growing data center developers and operators in North America, delivering hyperscale and enterprise-grade infrastructure solutions to some of the world's most demanding technology organizations. With a national footprint of purpose-built campuses and a mission centered on scalability, reliability, and innovation, this organization supports the backbone of modern digital infrastructure. They operate with a customer-first mindset, a culture of operational excellence, and a commitment to developing their people alongside their facilities.
 <br/>
 <br/>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 The Computer Support Specialist will serve as a frontline technical resource responsible for diagnosing, resolving, and documenting hardware and software issues across the organization's on-site user base in Addison, TX. Day-to-day, you will own your ticket queue, support PC and mobile devices, configure and troubleshoot local and network printers, and deliver clear, patient technical guidance to end users at all skill levels. You will work both independently and alongside a collaborative IT team in a fast-paced, mission-critical environment where uptime and responsiveness are paramount.
 <br/>
 <br/>
 This role exists because our client is scaling rapidly and needs a capable, self-directed technician who can handle day-to-day IT support without hand-holding. You will report to IT leadership and collaborate cross-functionally with internal teams to ensure every employee has the tools and access they need to operate at full capacity. The ideal candidate takes pride in resolution speed, documents everything, and genuinely enjoys helping people solve technical problems.
 <br/>
 <br/>
 This is a contract-to-hire opportunity &mdash; meaning you'll come in, prove your value, and convert to a permanent full-time employee. It's an ideal landing spot for an early-career IT professional with 2&ndash;3 years of hands-on support experience who is ready to work in a structured enterprise environment with real stakes, real complexity, and real room to grow.
 <br/>
 <br/>
 <strong>
  Duties &amp; Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Diagnose and resolve hardware and software issues on Windows and macOS workstations and mobile devices
  </li>
  <li>
   Install, configure, and troubleshoot local and network printers across the office environment
  </li>
  <li>
   Manage and resolve tickets using an ITSM platform (ServiceNow or equivalent), maintaining SLA compliance
  </li>
  <li>
   Administer Microsoft 365 user accounts, mailboxes, and access permissions via Azure Active Directory
  </li>
  <li>
   Support endpoint imaging, deployment, and lifecycle management for desktops and laptops
  </li>
  <li>
   Troubleshoot basic network connectivity issues including VPN, TCP/IP, DNS, and wireless access
  </li>
  <li>
   Create and maintain technical documentation, SOPs, and knowledge base articles
  </li>
  <li>
   Train end users on basic hardware and software usage including Microsoft 365 applications
  </li>
  <li>
   Communicate clearly with both technical and non-technical users to resolve issues efficiently
  </li>
  <li>
   Assist with onboarding and offboarding &mdash; software provisioning, account setup, and device configuration
  </li>
  <li>
   Support occasional after-hours or weekend maintenance windows as required
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Required Experience &amp; Skills
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   2&ndash;3 years of experience in a desktop support, help desk, or IT support technician role
  </li>
  <li>
   Hands-on troubleshooting experience with Windows 10/11 and macOS in a professional setting
  </li>
  <li>
   Working knowledge of Microsoft Azure and Microsoft 365 administration (user management, licensing, mailbox config)
  </li>
  <li>
   Experience with Active Directory &mdash; user provisioning, password resets, GPO awareness, and SSO support
  </li>
  <li>
   Familiarity with a ticket-based ITSM platform (ServiceNow, Cherwell, Jira, or equivalent)
  </li>
  <li>
   Basic networking knowledge &mdash; TCP/IP, DNS, VPN connectivity, wireless troubleshooting
  </li>
  <li>
   Printer support experience &mdash; local and network-connected devices
  </li>
  <li>
   Strong written and verbal communication skills with a customer-first mindset
  </li>
  <li>
   Valid driver's license and reliable transportation
  </li>
  <li>
   Ability to lift up to 50 lbs and work occasional evenings/weekends as needed
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Nice-to-Haves
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   CompTIA A+, Network+, Security+, or Azure Fundamentals (AZ-900) certification
  </li>
  <li>
   ITIL v3 or ITIL 4 Foundation certification
  </li>
  <li>
   Experience with endpoint management tools such as SCCM, Microsoft Intune, or Jamf
  </li>
  <li>
   Familiarity with remote support tools such as Bomgar, AnyDesk, or similar
  </li>
  <li>
   Exposure to PowerShell scripting or automation for IT tasks
  </li>
  <li>
   Experience in a data center, enterprise technology, or regulated industry environment
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Education
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Associate's Degree in Computer Science, Information Technology, or related field &mdash; preferred
  </li>
  <li>
   Bachelor's Degree in IT, Cybersecurity, or Computer Science &mdash; a plus
  </li>
  <li>
   Equivalent hands-on experience considered in lieu of formal degree
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  How To Apply
  <br/>
  <br/>
 </strong>
 This is a contract-to-hire opportunity with a clear path to permanent placement for the right candidate. If you're ready to prove your value in a high-impact enterprise environment, let's connect.
 <br/>
 <br/>
 Tony Williams | Catapult Solutions Group tony.williams@catapultsg.com | 214.721.0600
 <br/>
 <br/>
 <em>
  Desktop Support | IT Support Specialist | Help Desk | Windows 10 | macOS | Microsoft 365 | Azure AD | ServiceNow | CompTIA A+ | Addison TX | Dallas IT Jobs | Contract to Hire | Computer Support Specialist
 </em>
</div>


Addison- Computer Support Specialist

State of Florida

<div><p>Requisition No: 871768</p>
<p>
Agency: Department of Health</p>
<p>
Working Title: OPS COMPUTER SUPPORT SPECIALIST - 64858535 1</p>
<p>
 Pay Plan: Temp</p>
<p>
Position Number: 64858535</p>
<p>
Salary: $23.00-25.00 Hourly</p>
<p>
Posting Closing Date: 03/24/2026</p>
<p><b>
Total Compensation Estimator </b><b>Tool</b></p><p>
 <b>Job posting category: Open Competitive</b></p><br>
<p></p>
<p><b>
Your Specific Responsibilities:</b></p>
<p>
Installing, implementing, maintaining, and supporting multiple computer systems for use by end-users, including hardware, software, and communications components of the distributed systems.</p>
<p>
Monitors servers with appropriate software</p>
<p>
Analyze and resolve hardware, software and telecommunications issues using diagnostic software and/or technical trouble shooting processes.
</p><p>Maintains all current inventory for FDOH-Nassau, including annual sanitizing and disposal of distributed processing hardware and software.</p>
<p>
Communicates on a regular basis with users to assess hardware and software functionality and determines computer resource needs</p><br>
<p></p>
<p><b>
Required Knowledge, Skills, and Abilities:</b></p>
<ul>
<li>Knowledge of Windows operating systems</li>
<li>Ability to lift 40 pounds</li>
<li>Knowledge of Security systems</li>
<li>Ability to collaborate with team members and other departments to ensure seamless service and customer satisfaction.</li>
<li>Ability to troubleshoot various systems (eg. Phone lines, computer, peripheral devises) and make recommended fixes.</li>
</ul>
<p><b>Qualifications:</b></p>
<div>
Minimum:</div>
<ul>
<li>IT Help Desk experience</li>
<li>Ability to troubleshoot computer devices and peripherals</li>
<li>Knowledge of Windows operating system.</li>
<li>Customer Service Skills</li>
<li>Ability to lift 40 pounds</li>
<li>Valid Driver&rsquo;s License</li>
</ul>
<div>Preferred:</div>
<ul>
<li>CompTIA A+ Certificate</li>
<li>Knowledge of Network Configurations</li>
<li>Ability to monitor and maintain asset inventory</li>
<li>Building Security Applications experience</li>
<li>Ability to plan, organize and coordinate work assignments</li>
<li>Ability to process information and solve problems.</li>
</ul>
<p><b>Florida Department of Health Mission, Vision, and Values:
</b></p><p>Mission:</p>
<p>
To protect, promote &amp; improve the health of all people in Florida through integrated state, county &amp; community efforts.</p>
<p>
Vision:</p>
<p>
To be the <i>Healthiest </i>State in the Nation.</p>
<p>
Values:</p>
<p><b>
I </b>nnovation: We search for creative solutions and manage resources wisely.</p>
<p><b>
C</b> ollaboration: We use teamwork to achieve common goals &amp; solve problems.</p>
<p><b>
A</b> ccountability: We perform with integrity &amp; respect.</p>
<p><b>
R</b> esponsiveness: We achieve our mission by serving our customers &amp; engaging our partners.</p>
<p><b>
E</b> xcellence: We promote quality outcomes through learning &amp; continuous performance improvement.</p><br>
<p></p>
<p><b>
Where You Will Work:</b></p>
<p>
Homebase &ndash; Yulee, but will be working throughout Nassau County.</p>
<p><b>
The Benefits of Working for the State of Florida:</b></p>
<div>
Working for the State of Florida is more than a paycheck. As an OPS employee, the benefits below are available:</div><br>
<div></div>
<ul>
<li>State of Florida 401(a) FICA Alternative Plan (mandatory)</li>
<li>Participation in state group insurance (upon meeting eligibility requirements. Consult with People First and/or the serving HR office)</li>
<li>Workers&rsquo; Compensation (mandatory, if needed)</li>
<li>Reemployment Assistance (Unemployment Compensation) (mandatory, if needed)</li>
<li>Deferred Compensation (voluntary)</li>
<li>Employee Assistance Program (voluntary)</li>
<li>And more!</li></ul><br>
<div></div>
<div>
For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.</div><br>
<div></div>
<div><b>
Please be advised:</b></div><br>
<div></div>
<div>
Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.</div><br>
<div>
</div><p>This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.</p><br>
<div>
</div><div>Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov</div><br>
<div></div>
<div>
If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.</div><br>
<div></div>
<div>
The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.<br>
</div><div></div><div>Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.</div><br>
<div></div>
<div>
All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.</div><br>
<div></div>
<div>
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.</div><br>
<div></div>
<div>
Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.</div><br>
<div></div>
<div>
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.</div><br>
<div></div>
<div>
Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.<br>
</div><p></p><p>Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.</p>
<p>
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.</p></div>

OPS COMPUTER SUPPORT SPECIALIST

Empower AI Inc.

<div>Overview:
<div>
Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Our proven Empower AI Platform&reg; provides a practical, sustainable path for clients to achieve transformation that is true to who they are, what they do, how they work, with the resources they have. The result is a government workforce that is exponentially more creative and productive. For more information, visit www.Empower.ai.</div><div></div><div><br>
Empower AI is proud to be recognized as a 2024 Military Friendly Employer by Viqtory, the publisher of G.I. Jobs. This designation reflects the company&rsquo;s commitment to hiring and supporting active-duty and veteran employees.</div>
Responsibilities:
<div><b>
POSITION SUMMARY</b></div><div>
The Enterprise IT Service Desk (EITSD) Support subtask, supporting the Digital Innovation for General Services Administration (GSA) Infrastructure Technologies (DIGIT) task order, is relied upon to provide IT services that appropriately respond to the time-sensitive needs of customers, including Very Important Persons (VIPs) and executives, and provide prompt referrals and escalations to an appropriate IT support service option. The EITSD provides support to users of GSA&rsquo;s internal infrastructure as well as applications and systems owned by various GSA Service and Staff Offices. The EITSD is the centralized POC for GSA end users and customers to report incidents, submit requests, seek advice, and register complaints about GSA&rsquo;s IT infrastructure, applications, and programs supported in the environment.</div><div></div><div><br>
As a Senior Computer User Support Specialist, your primary responsibility is ticket processing and resolution management, which includes detailed and clear documentation of the problems and the actions taken to resolve them. Customer service is key to this position. You will provide technical assistance to computer users by answering questions to resolve computer problems for the end user. Typical assistance concerns the use of computer hardware and software, to include printing, installation, word processing, electronic mail, and operating systems.</div><div></div><div><b><br>
POSITION RESPONSIBILITIES:</b></div><ul><li>
Performs a variety of clerical and administrative duties pertinent to Help Desk.</li><li>
Responds to trouble tickets to resolve user problems; opens trouble tickets to track and resolve user problems.</li><li>
Provides technical support through phone, email, and instant message remotely to users in the areas of password resets, e-mail, directories, standard MS Windows desktop applications, smartphones and network connectivity.</li><li>
Provides personal computer support problem analysis, and hardware/software installation and configuration.</li><li>
Interacts daily with customers to ensure productivity; provides individual feedback.</li><li>
Monitors team productivity and quality; provides individual feedback.</li><li>
Coordinate fix actions with other teams and document fix actions.</li><li>
Maintains an audit trail and statistical records of all problems and conditions reported by the client.</li><li>
Collaborates with the Virtual Service Desk, other portfolios and various stakeholders to identify and drive solutions for issues impacting the GSA environment.</li><li>
Helps lead efforts to resolve enterprise level problems by providing technical expertise, communicating requirements and driving solutions with a variety of stakeholders.</li></ul>
Qualifications:
<div><b>
CONTRACT REQUIRED QUALIFICATIONS:</b></div><ul><li>
Public Trust Clearance (Or ability to obtain)</li><li>
ITILv4 Foundation Training and ITILv4 Foundation Certification, may be obtained within 120 days after hire.</li></ul><ul><li>
Possesses and applies expertise on multiple complex work assignments.</li><li>
Assignments may be broad in nature, requiring originality and innovation in determining how to accomplish tasks.</li><li>
Operates with appreciable latitude in developing methodology and presenting solutions to problems.</li><li>
Work is performed remotely under supervision.</li><li>
Contributes to deliverables and performance metrics.</li></ul><p></p><div><b><br>
CONTRACT DESIRED QUALIFICATIONS:</b></div><ul><li>
Must be willing to work a variety of shifts, including holidays as scheduled.</li><li>
Possess the ability to communicate in both oral and written forms, demonstrating an ability to communicate effectively with all levels of staff as well as clients.</li><li>
Familiarity with the following technologies: <b>Windows, web browsers, and basic functions of Active Directory.</b></li></ul><p></p><div><b><br>
EDUCATION AND EXPERIENCE</b></div><ul><li>
Associates Degree or equivalent.</li><li>
Minimum of 4-9 years of work experience.</li><li>
At least one (1) year experience with Windows desktop support.</li><li>
At least two (2) years experience working knowledge of remote tools.</li><li>
Experience supporting industry standard software products.</li><li>
Experience as a remote worker demonstrating time management and self discipline.</li></ul><p></p><div><b><br>
PHYSICAL REQUIREMENTS</b></div><div>
The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to do the following:</div><br>
<p></p><ul><li><ul><li>
As a remote position, personnel are expected to maintain their home workspace in a safe manner, free from safety hazards.</li><li>
Personnel are expected to ensure the protection of proprietary company and customer information accessible from their home office consistent with the company&rsquo;s expectations of information security.</li><li>
Communicate verbally and respond to verbal communications in person, over the phone or by video chat.</li><li>
Communicate clearly and succinctly in writing, primarily utilizing a keyboard.</li><li>
Sitting for long periods.</li><li>
Viewing computer screens for long periods of time.</li></ul></li><li>
Travel is not required.</li></ul><br>
<p></p>
About Empower AI:
<div>
All hiring and promotion decisions at Empower AI are based on merit to bring the best talent available to contribute to our firm&rsquo;s overall success. It is the policy of Empower AI not to discriminate against any applicant for employment, or employee because of age, color, sex, disability, national origin, race, religion, or veteran status. Empower AI is a VEVRAA Federal Contractor.</div></div>

Senior Computer User Support Specialist

Akima

<div>Company Overview:<p></p><p><b><br>
Work Where it Matters</b></p><p>
Compass Point, an Akima company, is not just another federal IT contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.
</p><p>At Compass Point, the work you do every day makes a difference in the lives of our 15,000 I&ntilde;upiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.
</p><p><b>For our shareholders</b>, Compass Point provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.</p><p><b>
For our government customers</b>, Compass Point delivers a broad range of skilled IT services, including data-centric services, software development, IT infrastructure modernization, managed IT services, and more.</p><p><b>
As a Compass Point employee</b>, you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.</p>
Description:
<div>
Compass Point is looking for a Senior Computer User Support Specialist to join our team supporting USSOCOM. In this role, you will be a part of an enterprise IT Service Management (ITSM) process for USSOCOM locations across several networks and mission-critical applications.</div><div><br>
</div><div>Candidate must possess active DoD Top Secret/SCI clearance and DoDM 8570 certifications along with a combination of education and demonstrated experience/training on networks and applications specific to the SIE / USSOCOM enterprise, IT service management, Information Technology Infrastructure Library (ITIL), and other relevant domains. Candidate must be able to work autonomously and exercise independent judgement on resolving complex technical issues without oversight as well as recommending creative/innovative ways to enhance the overall SIE ITSM. Must have excellent verbal and written communication skills. Veterans encouraged to apply. To join our team of outstanding professionals, apply today!</div>
Responsibilities:
<ul><li>Possesses and applies comprehensive knowledge across key tasks and high impact assignments.</li><li>
Plans and leads major technology assignments.</li><li>
Evaluates performance results and recommends major changes affecting short-term project growth and success. Functions as a technical expert across multiple project assignments.</li><li>
May supervise others.</li><li>
Interfaces directly with supported end-users to provide hardware, software, network and applications problem resolution.</li><li>
Is an expert with industry standard desktop operating systems and office automation software suites.</li><li>
Must demonstrate excellent verbal and written communication skills.
</li><li>Will be required to work rotating shift schedules to include nights, weekends, and holidays.</li><li>
The systems analyst must be able to clearly communicate via phone, portals and instant messaging with end users and technicians.</li><li>
Must be able to present a professional, sharp and technically savvy image via verbal, written and in-person communications with customers with responsibilities ranging from entry level to the senior executive levels and serve as a positive example to other technicians on the team.</li><li>
Must be qualified to perform the following functions:</li><li><ul><li>
Will exemplify professionalism in all areas of the job; compliance with schedule, following CSD business processes, and superior customer service skills.</li><li>
Serves as the initial point of contact for systems related problems in a 70,000+ customer enterprise.</li><li>
Troubleshoot research, diagnoses, documents and resolves technical issues</li><li>
 Determines which special team can best resolve the problem and assign the task to the Desktop Support, Customer Supports, Network Administration or System Administration Teams when a solution cannot be provided telephonically.</li><li>
 Ability to install, maintain and troubleshoot server, network, system and application issues</li><li>
Technical expertise in the setup, operation, and troubleshooting of all associated and follow-on operating systems.</li><li>
Must be proficient with Dameware, RDP and Terminal Services.</li><li>
Will be required to perform incident management functions which include Incident trending and prioritization and documenting and communicating those findings with senior organizational team members.</li><li>
May serve as the functional lead of a team to direct and monitor other technicians in the performance of their duties.</li><li>
Performs other duties as required.</li></ul></li></ul>
Qualifications:
<ul><li>Must have DoD 8570 IAT Level II certification.</li><li>
Must be able to maintain DoD 8570 IAT Level II certification via continuing education requirements or re certification.</li><li>
Possess current TS clearance with SCI eligibility.</li><li>
Bachelor's degree in the STEM field. Relevant experience may be substituted for education.</li><li>
Years Experience: Min 5 Years with BS/BA, 3 Years with MS/MA, 0 Year with PhD.</li></ul>
Job ID: 2026-22840 Work Type: On-Site</div>

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