computer support specialist

UAB Medicine

<div><h2 class="jobSectionHeader"><b>Position Overview</b></h2><p><b>
Pay range:</b> $45,395 - $73,770 / year</p><p><b>
Benefits and perks available for eligible positions include:</b> robust educational assistance programs, generous paid time off, employee assistance and wellness programs, paid parental leave, qualifying employer for the Public Service Loan Forgiveness (PSLF) Program, plus more.</p><h2 class="jobSectionHeader"><b>
Job Highlights</b></h2><p>
A team of more than 400 professionals, <b>Health System Information Services (HSIS)</b> works to keep UAB Medicine&rsquo;s IT systems and infrastructure running smoothly to deliver quality care to our patients. Join our nationally ranked team at UAB Medicine, the No. 1 Best Large Employer in 2021 as ranked by Forbes magazine.</p><h2 class="jobSectionHeader"><b>
Job Description</b></h2><p>
To provide accurate, timely, and creative solutions to end-user computer and networking problems of moderate to complex nature to ensure end-user productivity. To perform restorative and maintenance actions either remotely or at the end user s location to resolve problems, using basic troubleshooting and technical skills. To respond to situations where standard procedures have failed in isolating or fixing problem equipment or software installations, moves and configuration changes. To maintain accurate information and data regarding end-user issues within the tracking system and according to policies and standards.</p><p><b>
Key Duties/Responsibilities</b></p><p>
Is assigned and appropriately resolves open incidents, requests and tasks within the required SLA.</p><p>
Performs device imaging.</p><p>
Configure Laptops, Desktops and Printers</p><p>
Installs, configure and upgrades applications, other assigned hardware, software, applications and peripherals.</p><p>
Add, move and/or replace workstations, printers, PCs, laptops and other computer equipment as assigned.</p><p>
Provide onsite and/or remote assistance to equipment users.</p><p>
Occasional after-hours support will be necessary.</p><p>
Expertise managing multiple priorities simultaneously.</p><p>
Manage assigned projects to deliver services in accordance with established objectives</p><p>
Highly motivated and desire to continually learn new technologies.</p><p>
Professional and interpersonal communication skills when interacting with others.</p><p>
Ability to work with or without supervision.</p><p>
Maintain positive communications with all team members, clients, and volunteers.</p><p>
Ability to perform physical activities such as, but not limited to, lifting heavy equipment (up to 50lbs.), bending, standing, crawling, and walking.</p><p>
Respond to inquiries from staff, service providers, site personnel and outside vendors and provide technical assistance and support in a timely manner</p><p>
This role contributes to the team in an effort to share knowledge, document procedures and SOPs and provide training where required</p><p>
This role could be onsite at UAB Main Campus, UAB Highlands, UAB St. Vincent&rsquo;s Main; and/or UAB St. Vincent&rsquo;s East.</p><p>
This role may be performed onsite at any of the following locations: UAB Main Campus, UAB Highlands, UAB St. Vincent&rsquo;s Main, UAB St. Vincent&rsquo;s East and/or UAB Affiliate.</p><h2 class="jobSectionHeader"><b>
Qualifications</b></h2><p>
Associate's degree in Information Systems or a related field and one (1) year of related experience required. Work experience may substitute for education requirement.</p><p></p><h2 class="jobSectionHeader"><b><br>
Why Work at UAB Medicine</b></h2><p>
We are UAB Medicine, Alabama&rsquo;s largest and most comprehensive health system, recognized nationally for delivering world-class patient care, pioneering research, and cutting-edge medical education. We proudly serve more than 1.1 million patients each year &ndash; from every county in Alabama, all 50 states, and many countries around the world. Our network spans numerous hospitals, emergency departments, more than 67 other sites of care, and a team of over 2,200 physicians. Our key facilities include UAB Hospital &ndash; ranked the No. 1 hospital in Alabama by <i>U.S. News &amp; World Report</i> and home to the state&rsquo;s only ACS-verified Level I adult trauma center and Magnet-designated hospital &ndash; along with UAB Hospital-Callahan Eye and five UAB St. Vincent&rsquo;s hospitals serving central Alabama.</p><p>
UAB Medicine offers careers across a wide range of practice environments, from our internationally renowned academic medical center and award-winning community hospitals to our primary and specialty care clinics across the state. Whether you&rsquo;re seeking the fast-paced learning environment of a tertiary care setting or the close-knit environment of a community facility, there&rsquo;s a place for you on our team where you can become part of a mission-driven organization committed to delivering life-changing care. With nearly every medical specialty represented and unlimited opportunities for growth, you&rsquo;ll find the right fit for your skills and career goals. We care for you by offering comprehensive, industry-leading benefit packages to support the individual preferences and circumstances of our diverse staff.</p></div>

Computer Support Specialist

State of Florida

<div><p>Requisition No: 871768</p>
<p>
Agency: Department of Health</p>
<p>
Working Title: OPS COMPUTER SUPPORT SPECIALIST - 64858535 1</p>
<p>
 Pay Plan: Temp</p>
<p>
Position Number: 64858535</p>
<p>
Salary: $23.00-25.00 Hourly</p>
<p>
Posting Closing Date: 03/24/2026</p>
<p><b>
Total Compensation Estimator </b><b>Tool</b></p><p>
 <b>Job posting category: Open Competitive</b></p><br>
<p></p>
<p><b>
Your Specific Responsibilities:</b></p>
<p>
Installing, implementing, maintaining, and supporting multiple computer systems for use by end-users, including hardware, software, and communications components of the distributed systems.</p>
<p>
Monitors servers with appropriate software</p>
<p>
Analyze and resolve hardware, software and telecommunications issues using diagnostic software and/or technical trouble shooting processes.
</p><p>Maintains all current inventory for FDOH-Nassau, including annual sanitizing and disposal of distributed processing hardware and software.</p>
<p>
Communicates on a regular basis with users to assess hardware and software functionality and determines computer resource needs</p><br>
<p></p>
<p><b>
Required Knowledge, Skills, and Abilities:</b></p>
<ul>
<li>Knowledge of Windows operating systems</li>
<li>Ability to lift 40 pounds</li>
<li>Knowledge of Security systems</li>
<li>Ability to collaborate with team members and other departments to ensure seamless service and customer satisfaction.</li>
<li>Ability to troubleshoot various systems (eg. Phone lines, computer, peripheral devises) and make recommended fixes.</li>
</ul>
<p><b>Qualifications:</b></p>
<div>
Minimum:</div>
<ul>
<li>IT Help Desk experience</li>
<li>Ability to troubleshoot computer devices and peripherals</li>
<li>Knowledge of Windows operating system.</li>
<li>Customer Service Skills</li>
<li>Ability to lift 40 pounds</li>
<li>Valid Driver&rsquo;s License</li>
</ul>
<div>Preferred:</div>
<ul>
<li>CompTIA A+ Certificate</li>
<li>Knowledge of Network Configurations</li>
<li>Ability to monitor and maintain asset inventory</li>
<li>Building Security Applications experience</li>
<li>Ability to plan, organize and coordinate work assignments</li>
<li>Ability to process information and solve problems.</li>
</ul>
<p><b>Florida Department of Health Mission, Vision, and Values:
</b></p><p>Mission:</p>
<p>
To protect, promote &amp; improve the health of all people in Florida through integrated state, county &amp; community efforts.</p>
<p>
Vision:</p>
<p>
To be the <i>Healthiest </i>State in the Nation.</p>
<p>
Values:</p>
<p><b>
I </b>nnovation: We search for creative solutions and manage resources wisely.</p>
<p><b>
C</b> ollaboration: We use teamwork to achieve common goals &amp; solve problems.</p>
<p><b>
A</b> ccountability: We perform with integrity &amp; respect.</p>
<p><b>
R</b> esponsiveness: We achieve our mission by serving our customers &amp; engaging our partners.</p>
<p><b>
E</b> xcellence: We promote quality outcomes through learning &amp; continuous performance improvement.</p><br>
<p></p>
<p><b>
Where You Will Work:</b></p>
<p>
Homebase &ndash; Yulee, but will be working throughout Nassau County.</p>
<p><b>
The Benefits of Working for the State of Florida:</b></p>
<div>
Working for the State of Florida is more than a paycheck. As an OPS employee, the benefits below are available:</div><br>
<div></div>
<ul>
<li>State of Florida 401(a) FICA Alternative Plan (mandatory)</li>
<li>Participation in state group insurance (upon meeting eligibility requirements. Consult with People First and/or the serving HR office)</li>
<li>Workers&rsquo; Compensation (mandatory, if needed)</li>
<li>Reemployment Assistance (Unemployment Compensation) (mandatory, if needed)</li>
<li>Deferred Compensation (voluntary)</li>
<li>Employee Assistance Program (voluntary)</li>
<li>And more!</li></ul><br>
<div></div>
<div>
For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.</div><br>
<div></div>
<div><b>
Please be advised:</b></div><br>
<div></div>
<div>
Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.</div><br>
<div>
</div><p>This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.</p><br>
<div>
</div><div>Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov</div><br>
<div></div>
<div>
If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.</div><br>
<div></div>
<div>
The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.<br>
</div><div></div><div>Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.</div><br>
<div></div>
<div>
All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.</div><br>
<div></div>
<div>
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.</div><br>
<div></div>
<div>
Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.</div><br>
<div></div>
<div>
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.</div><br>
<div></div>
<div>
Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.<br>
</div><p></p><p>Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.</p>
<p>
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.</p></div>

OPS COMPUTER SUPPORT SPECIALIST

PROSOFT

<div><p>The Computer User Support Specialist shall work to provide Tier II and III user support for Network and System assets. They will be responsible to:</p>
<p>a. Provide desktop support and service desk operations, including troubleshooting hardware and software issues across Windows and macOS platforms.</p>
<p>b. Support Microsoft 365 applications and services, including Outlook, Teams, OneDrive, and SharePoint.</p>
<p>c. Utilize remote support tools such as Remote Desktop Protocol (RDP) and System Center Configuration Manager (SCCM) to resolve technical issues.</p>
<p>d. Operate and manage ticketing systems (e.g., ServiceNow, BMC Remedy, Jira) for incident tracking, resolution, and escalation.</p>
<p>e. Perform user account management within Active Directory, including user provisioning, group policy administration, and access control configuration.</p>
<p>f. Demonstrate awareness of cybersecurity best practices and adherence to data handling, access control, endpoint security, and incident reporting procedures.</p>
<p>g. Maintain compliance with role-based access control (RBAC) and acceptable use policies.</p>
<p>h. Exhibit strong written and verbal communication, effective customer service, and problem-solving skills in high-pressure environments.</p>
<p>i. Participate in or support shift-based or on-call operational schedules, as required.</p>
<p>j. Support remote and hybrid workforce environments with an understanding of service-level agreements (SLAs) and ITIL practices.</p>
<p>Qualifications:</p>
<p>Minimum of two (2) to four (4) years of relevant experience for Tier II support roles, or four (4) or more years of experience for Tier III roles in advanced support functions such as system access management, endpoint administration, or incident response. KSAs include:</p>
<ul><li>Basic networking knowledge to diagnose and resolve connectivity issues involving TCP/IP, DNS, DHCP, and VPN technologies.</li></ul>
<p>Education:</p>
<p>Associate Degree in Information Technology, Computer Science, or a related field. A Bachelor's degree in Information Technology or a closely related discipline is preferred.</p>
<p>Certifications:</p>
<ul><li>Active Security + CE or higher</li></ul></div>

Computer User Support Specialist - Top Secret

Cayuse Holdings

<div>Overview:
<p><b>
Employment in this role is conditional upon successful execution of the contract by the client.</b></p><p></p><p><b><br>
The Work</b></p><p>
The Senior Computer User Specialist will deliver comprehensive, around-the-clock IT technical support to authorized end users across a wide range of domestic and international sites. Responsibilities include ensuring the optimal configuration, installation, and ongoing maintenance of information systems and related services, thereby facilitating uninterrupted operational functionality and user productivity at all supported locations.</p><p></p><p><br>
This position aligns with Cayuse&rsquo;s core values of Innovation, Excellence, Collaboration, Adaptability, and Integrity by fostering technical solutions that meet customer needs, promoting teamwork, and prioritizing quality in deliverables.</p>
Responsibilities:
<p><b>
Key Responsibilities</b></p><ul><li>
Provides technical assistance to computer users.</li><li>
Identifies logs and track user issues, software conflicts and hardware device conflicts through IT incident ticketing system; provide resolution and/or escalating to next Tier for assistance.</li><li>
Updates and maintain a knowledge base for investigating, diagnosing, and resolving incidents as applicable.</li><li>
Answer questions or resolve computer problems for clients in person, or via telephone or electronically.</li><li>
Possesses and applies a comprehensive knowledge across key tasks and high impact assignments.</li><li>
Plans and leads major technology assignments.</li><li>
Evaluates performance results and recommends major changes affecting short-term project growth and success.</li><li>
Functions as a technical expert across multiple project assignments.</li><li>
Deliver 24/7/365 IT technical support to approved seat service USACE end users at 1650 different CONUS and OCONUS locations and sites to ensure proper configuration, installation, and maintenance of data input/output devices to include 40,000 laptops/tablets/workstations, 13,000 mobile devices, 32,000 VOIP devices, monitors, printers, scanners, copiers, cabling, external data storage devices, and network interface devices.</li><li>
Provide timely restoration and proper maintenance of USACE laptops/tablets/workstations and peripheral devices.</li><li>
Provide recommendations on lifecycle replacement of equipment and manage full-asset management lifecycle from acquisition to disposition IAW USACE policies.</li><li>
Other duties as assigned.</li></ul>
Qualifications:
<p><b>
Qualifications &ndash; Here&rsquo;s What You Need</b></p><ul><li>
Associates Degree.</li><li>
6 years of experience in Computer User Support.</li><li>
Comprehensive knowledge of IT Technical Support.</li><li>
Knowledge of Lifecycle Replacement of Equipment.</li><li>
Current DoD 8570 IA Baseline Certification, IAT Level I (examples: A+ CE, Network+ CE, SSCP, CCNA-Security certifications).</li><li>
COMPTIA Security Certification.</li><li>
Current DoD 8570 IA Baseline Certification, IAT Level I (examples: A+ CE, Network+ CE, SSCP, CCNA-Security certifications).</li><li>
COMPTIA Security Certification.</li><li>
Secret Clearance is required.</li><li>
Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.</li></ul><p><b>
Minimum Skills:</b></p><ul><li>
Must possess problem-solving skills.</li><li>
Exceptional communication skills, both oral and written</li><li>
Ability to respond effectively to customers with a sense of urgency.</li><li>
Proficient in Microsoft and Adobe toolsets, including Excel, Word, PowerPoint, Acrobat, etc.</li><li>
Highly motivated with the ability to handle and manage multiple tasks at any one time.</li><li>
Ability to forge new relationships, individual and teaming in nature.</li><li>
Must be a Self-starter, that can work independently and as part of a team.</li></ul><p><b>
Our Commitment to you / overview of benefits
</b></p><ul><li>Medical, Dental and Vision Insurance; Wellness Program</li><li>
Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)</li><li>
Short-Term and Long-Term Disability options</li><li>
Basic Life and AD&amp;D Insurance (Company Provided)</li><li>
Voluntary Life and AD&amp;D options</li><li>
401(k) Retirement Savings Plan with matching after one year</li><li>
Paid Time Off</li></ul><p></p><p><b><br>
Reports to: Program Manager</b></p><p><br>
</p><p><b>Working Conditions
</b></p><ul><li>Professional office environment with the ability to work on-site.</li><li>
Must be physically and mentally able to perform duties extended periods of time.</li><li>
Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position.</li><li>
Must be able to establish a productive and professional workspace.</li><li>
Must be able to sit for long periods of time looking at computer screen.</li><li>
May be asked to work a flexible schedule which may include holidays.</li><li>
May be asked to travel for business or professional development purposes.</li><li>
May be asked to work hours outside of normal business hours.</li></ul><p></p><p><b><br>
Other Duties: </b><i>Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.</i></p><p><b><i>
Cayuse is an Equal Opportunity Employer. All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law.</i></b></p>
Pay Range: USD $20.00 - USD $35.00 /Hr.</div>

Senior Computer User Support Specialist

<div>Overview:
<p><b>
Employment in this role is conditional upon successful execution of the contract by the client.</b></p><p></p><p><b><br>
The Work</b></p><p>
The SME Computer User Support Specialist is responsible for managing the daily logistics associated with deploying integrated IT solutions. Duties include scheduling, provisioning, imaging, patching, securing, sanitizing, testing, tracking, distribution, storage, and transportation of IT assets.</p><p></p><p><br>
This position aligns with Cayuse&rsquo;s core values of Innovation, Excellence, Collaboration, Adaptability, and Integrity by fostering technical solutions that meet customer needs, promoting teamwork, and prioritizing quality in deliverables.</p>
Responsibilities:
<p><b>
Key Responsibilities</b></p><ul><li>
Provides technical assistance to computer users.</li><li>
Answer questions or resolve computer problems for clients in person, or via telephone or electronically.</li><li>
May help with the use of computer hardware and software, including printing, installation, word-processing, electronic mail, and operating systems.</li><li>
Provides technical/management leadership on major tasks or technology assignments.</li><li>
Provide day-to-day technical guidance and desk side support technical assistance to team members.</li><li>
Establishes goals and plans that meet project objectives.</li><li>
Experience with domain and expert technical knowledge.</li><li>
Directs and controls activities for a client, having overall responsibility for financial management, methods, and staffing to ensure that technical requirements are met.</li><li>
Interactions involve client negotiations and interfacing with senior management. Decision-making and domain knowledge may have a critical impact on overall project implementation.</li><li>
Deliver 24/7/365 IT technical support to approved seat service end users at 1650 different CONUS and OCONUS locations and sites to ensure proper configuration, installation, and maintenance of data input/output devices to include 40,000 laptops/tablets/workstations, 13,000 mobile devices, 32,000 VOIP devices, monitors, printers, scanners, copiers, cabling, external data storage devices, and network interface devices.</li><li>
Provide timely restoration and proper maintenance of laptops/tablets/workstations and peripheral devices.</li><li>
Provide recommendations on lifecycle replacement of equipment and manage full-asset management lifecycle from acquisition to disposition IAW policies.</li><li>
Identify logs and track user issues, software conflicts and hardware device conflicts through IT incident ticketing system; provide resolution and/or escalate for assistance.</li><li>
Provide desk side technical support services that require technical support or root cause determination that exceeds Tier 1/2 support capabilities.</li><li>
Update and maintain a knowledge base for investigating, diagnosing, and resolving incidents as applicable.</li><li>
May supervise others.</li><li>
Other duties as assigned.</li></ul>
Qualifications:
<p><b>
Qualifications &ndash; Here&rsquo;s What You Need</b></p><ul><li>
Associate or Bachelor's degree in a related field.</li><li>
9 years of experience in Computer User Support.</li><li>
COMPTIA Security Certification, preferred.</li><li>
Secret Clearance is required.</li><li>
Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.</li></ul><p><b>
Minimum Skills:</b></p><ul><li>
Must possess problem-solving skills.</li><li>
Exceptional communication skills, both oral and written.</li><li>
Ability to respond effectively to customers with a sense of urgency.</li><li>
Proficient in Microsoft and Adobe toolsets, including Excel, Word, PowerPoint, Acrobat, etc.</li><li>
Highly motivated with the ability to handle and manage multiple tasks at any one time.</li><li>
Ability to forge new relationships, individual and teaming in nature.</li><li>
Must be a Self-starter, that can work independently and as part of a team.</li></ul><p><b>
Our Commitment to you / overview of benefits
</b></p><ul><li>Medical, Dental and Vision Insurance; Wellness Program.</li><li>
Flexible Spending Accounts (Healthcare, Dependent Care, Commuter).</li><li>
Short-Term and Long-Term Disability options.</li><li>
Basic Life and AD&amp;D Insurance (Company Provided).</li><li>
Voluntary Life and AD&amp;D options.</li><li>
401(k) Retirement Savings Plan with matching after one year.</li><li>
Paid Time Off.</li></ul><p></p><p><b><br>
Reports to: </b>Vice President &ndash; Business Development</p><p></p><p><b><br>
Working Conditions
</b></p><ul><li>Professional office environment with the ability to work on-site.</li><li>
Must be physically and mentally able to perform duties extended periods of time.</li><li>
Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position.</li><li>
Must be able to establish a productive and professional workspace.</li><li>
Must be able to sit for long periods of time looking at computer screen.</li><li>
May be asked to work a flexible schedule which may include holidays.</li><li>
May be asked to travel for business or professional development purposes.</li><li>
May be asked to work hours outside of normal business hours.</li></ul><p></p><p><b><br>
Other Duties: </b><i>Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.</i></p><p><b><i>
Cayuse is an Equal Opportunity Employer. All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law.</i></b></p>
Pay Range: USD $32.00 - USD $45.00 /Hr.</div>

SME Computer User Support Specialist

Liberty University

<div>The primary role of the Computer Lab Specialist is to ensure that high-quality customer service is offered at the Computer Lab service desks. This specialist is responsible for staffing the service desks and supporting the technical and general information needs of faculty, staff, students, visitors, and any other customers in the labs. The person holding this position is to serve as a role-modeling mentor for the lab&rsquo;s student employees. The Computer Lab Specialist works alongside the other labs staff to provide well-rounded support in the labs. This position reports to the Computer Labs Manager and the Computer Lab Specialist Supervisor.
<p></p><h1 class="jobSectionHeader"><b>ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
</b></h1><ul><li>Staff and supervise the Computer Lab service desks, ensuring consistent and responsive support.
</li><li>Act as a point of escalation for student workers when technical or customer-related issues arise.
</li><li>Collaborate with the supervisor, manager, and other lab staff to address customer service concerns.
</li><li>Monitor and manage ServiceNow requests, tasks, projects, and incidents, ensuring timely updates and resolutions.
</li><li>Maintain a clean, organized, and welcoming lab environment.
</li><li>Complete daily service desk logs during scheduled shifts at the service desks.
</li><li>Provide support to other lab staff by assisting with their tasks and responsibilities as needed.
</li><li>Perform other duties as assigned to support the operations of the computer labs. Escalate/triage tasks due to the need for a higher level of technical ability or customer service skills required.
</li><li>Utilize help request system to document work and customer interaction.
</li><li>Ability to obtain position-specific certifications may include CompTIA Tech+ and other technical certifications as required Strictly adheres to Liberty University policies, representing the University in an exemplary manner.
</li><li>Works effectively as a team member, embracing and fostering LU&rsquo;s Christian model and Mission &ndash; Training Champions for Christ.
</li></ul><p></p><h1 class="jobSectionHeader"><b>SUPERVISORY RESPONSIBILITIES
</b></h1><ul><li>Coaching student workers on the performance of their job duties
</li><li>Contribute to performance evaluations of the lab assistants at least twice a semester.
</li><li>Actively supervise lab assistant student workers and provide ongoing support to ensure their productivity.
</li></ul><p></p><h3 class="jobSectionHeader"><b>QUALIFICATIONS AND CREDENTIALS
</b></h3><h2 class="jobSectionHeader"><b>Education and Experience
</b></h2><p><b>Minimum Qualifications
</b></p><ul><li>To obtain LU-approved driver certification, individuals must be 21 years of age or older, possess a valid driver&rsquo;s license with a minimum of five (5) years of documented driving history, and maintain a clean driving record.
</li><li>Familiarity with computer hardware, software, operations, and common problems.
</li><li>Ability to learn new technologies and concepts quickly.
</li><li>Evident leadership orientation and management skills.
</li><li>Strong customer service, interpersonal, and communication skills.
</li><li>Previous education or professional certifications may be considered in lieu of work experience.
</li><li>Must possess or be able to obtain:
<ul><li>Customer Service certifications as required.
</li><li>Technical certifications as required.
</li></ul></li></ul><p></p><p><b>Specialist I
</b></p><p>Highschool Diploma or GED. In progress of two-year college degree in Leadership, Business, Computer Science, or a related field, or an equivalent combination of education and relevant work experience. A minimum of one year of experience in a computer lab, technical support role, customer service role, and/or in a related field.
</p><p></p><h1 class="jobSectionHeader"><b>ABILITIES AND COMPETENCIES ESSENTIAL TO THE FUNCTION OF THE JOB
</b></h1><h2 class="jobSectionHeader"><b>Communication and Comprehension
</b></h2><ul><li>Ability to effectively communicate both verbally and in writing to convey clear, well articulated information.
</li><li>Ability to understand, speak, and write English in order to convey messages and correspond in an articulate and professional manner.
</li><li>Possess public communication skills that allow professional representation of Liberty University.
</li><li>Ability to effectively communicate technical issues in laymen&rsquo;s terms.
</li><li>Strong organizational skills.
</li><li>Excellent computer skills.
</li></ul><p><b>Problem Solving
</b></p><ul><li>Intuitively able to reason, analyze information and events, and apply judgment in order to solve problems of both a routine and complex nature.
</li></ul><h2 class="jobSectionHeader"><b>Physical and Sensory Abilities
</b></h2><ul><li>Occasionally required to travel to campus locations and off campus locations by walking and/or vehicle.
</li><li>required to sit to perform deskwork and type on a keyboard.
</li><li>Regularly required to hear and speak in order to effectively communicate orally.
</li><li>Regularly required to stand, walk, and climb stairs to move about the building.
</li><li>Handle materials, reach overhead, kneel or stoop in order to conduct business.
</li><li>Regularly required to lift and carrying loads of up to 50 lbs and push/pull carts up to 1000lb.
</li></ul><h1 class="jobSectionHeader"><b>WORKING CONDITIONS
</b></h1><h2 class="jobSectionHeader"><b>Work Environment
</b></h2><p>This position requires 40 hours per week, with duties usually performed on campus in an office environment. The regular work setting is a climate-controlled, well-lit area with a moderate noise level. Occasionally required to be outside in various weather conditions and to be in non-climate-controlled areas. The specific schedule will be based on current staffing needs. Shifts may occur anytime during operating hours: seven days a week, 7:30 AM &ndash; 11:45 PM. Regular evening and weekend shifts are often required, based on staffing needs.
</p><p></p><h2 class="jobSectionHeader"><b>Driving Requirements
</b></h2><p>If the employee is required to travel in performing the duties and responsibilities of the position, the use of one&rsquo;s personal vehicle (or LU vehicles) may be required for travel. Proof of a valid driver&rsquo;s license, an acceptable DMV record, LU Driving Approval, and liability insurance is required when driving in the performance of the employee&rsquo;s position.
</p><p></p><p>Time Type
</p>Full time
<p></p><p>Location
</p>Lynchburg - In Office
<p></p><p><i>The University is an Equal Opportunity Employer. We believe it is our moral and legal obligation to meet the responsibility of ensuring that all management practices regarding employees are conducted in a nondiscriminatory manner. In compliance with Title VII of the 1964 Civil Rights Act, and other applicable federal and state statutes, all recruiting, hiring, training, and promoting for all job classifications will be administered without regard to race, color, ancestry, age, sex, national origin, pregnancy or childbirth, disability, military veteran status or other applicable status protected by law, including state of employment protected classes. It is, therefore, our policy and intention to evaluate all employees and prospective employees strictly according to the requirements of the job. All personnel related activities such as compensation, benefits, transfers, job classification, assignments, working conditions, educational assistance, terminations, layoffs, and return from layoffs, and all other terms, conditions and privileges of employment will be administered without regard to race, color, ancestry, age, sex, national origin, pregnancy or childbirth, disability, military veteran status or other applicable status protected by law, including all applicable state of employment protected classes. The University is a Christian religious-affiliated organization; and as such, is not subject to religious discrimination requirements. The University&rsquo;s hiring practices and EEO discrimination practices are in full compliance with both federal and state law. Federal law creates an exception to the &ldquo;religion&rdquo; component of the employment discrimination laws for religious organizations (including educational institutions), and permits them to give employment practice preference to members of their own religious beliefs.</i></p></div>

IT Computer Lab Specialist I

East Coast Warehouse & Distribution Corp

<div><p><b>Job Summary</b></p>
<p>We are seeking a skilled and proactive <b>Desktop Support Specialist</b> with solid network experience to join our team in a fast-paced warehouse environment. This role is critical to supporting end-user technology, maintaining network-connected hardware, and ensuring a stable IT environment. The ideal candidate will bring strong troubleshooting abilities, excellent customer service skills, and hands-on experience with network infrastructure support in an operational setting.</p>
<p><b>Key Responsibilities</b></p>
<p><b>1. End-User Support &amp; Service Delivery</b></p>
<ul><li>Provide best-in-class desktop support to all warehouse associates and office personnel.</li>
<li>Troubleshoot and resolve hardware, software, and connectivity issues across user devices.</li>
<li>Build strong relationships with users to enhance trust in IT and improve overall support experience.</li>
</ul>
<p><b>2. Network-Connected Systems &amp; Infrastructure Support</b></p>
<ul><li>Assist in maintaining local network infrastructure including IDF/patch panel work and basic switch configuration.</li>
<li>Support and troubleshoot issues with wired/wireless connectivity, IP phones, and networked printers.</li>
<li>Document and maintain accurate records of infrastructure layout, asset locations, and connectivity.</li>
</ul>
<p><b>3. Communication &amp; Stakeholder Collaboration</b></p>
<ul><li>Communicate technical information clearly to non-technical users.</li>
<li>Collaborate with peers, IT leadership, and third-party vendors to ensure timely issue resolution.</li>
<li>Provide timely updates to users and leadership on technical issues and ongoing support initiatives.</li>
</ul>
<p><b>4. Task Management &amp; Prioritization</b></p>
<ul><li>Monitor support tickets and email queues, prioritizing issues based on urgency and operational impact.</li>
<li>Maintain accountability for assigned tasks and seek guidance when needed to align with team goals.</li>
<li>Follow up on open issues and ensure users are informed of progress or resolutions.</li>
</ul>
<p><b>5. Vendor Coordination &amp; Onsite Work Support</b></p>
<ul><li>Work alongside vendors during onsite network-related projects or troubleshooting efforts.</li>
<li>Validate vendor work and ensure adherence to company standards before final acceptance.</li>
<li>Support deployment and testing of network or hardware upgrades.</li>
</ul>
<p><b>6. Technical Growth &amp; Continuous Improvement</b></p>
<ul><li>Stay current on emerging technologies relevant to desktop and network support.</li>
<li>Proactively identify opportunities to streamline support processes and improve infrastructure reliability.</li>
<li>Participate in knowledge sharing with other team members to raise overall team capability.</li></ul><br>
<div></div><p><b>Qualifications</b></p>
<p><b>Education &amp; Experience:</b></p>
<ul><li>Associate?s or bachelor?s degree in Information Technology, Computer Science, or a related field, or equivalent experience.</li>
<li>3?5+ years of experience in desktop support and network-connected device troubleshooting.</li>
<li>Experience in warehouse, logistics, or manufacturing environments preferred.</li>
<li>Microsoft, Cisco, and ITIL certifications are a plus.</li>
</ul>
<p><b>Technical Skills:</b></p>
<ul><li>Proficiency in Windows operating systems, Microsoft Office 365, and enterprise-level support tools.</li>
<li>Hands-on experience with basic switch troubleshooting (Extreme Networks, Cisco preferred).</li>
<li>Familiarity with wireless access points, IP phone systems, and network security basics.</li>
<li>Experience using ITSM tools for ticket management and documentation.</li>
</ul>
<p><b>Soft Skills:</b></p>
<ul><li>Strong communication and interpersonal skills.</li>
<li>Proactive mindset with strong problem-solving ability.</li>
<li>Effective multitasking and time management in high-demand environments.</li>
</ul>
<p>Hourly Wage: $28-$31</p></div>

Desktop Support Specialist

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