computer support technician

University of Connecticut

<div>Computer Support Technician 1<div> 

Search #: 499512 
Work type: Full-time 
Location: UConn Storrs 
Categories: Information Technology 
</div>
<div>JOB SUMMARY

The University of Connecticut, Information Technology Services (ITS), is seeking a highly technical and self-motivated Desktop Support Technician (Computer Support Specialist 2 or Technician 1). The successful candidate is an energetic IT professional who is excited by delivering &ldquo;best in class&rdquo; services. Under the direction of the Manager of Device Support, this position is responsible for the day-to-day operational support in the Technology Support Center. This service-oriented position is based in the Storrs campus and supports the faculty, staff, and students at the University.

The University of Connecticut has been named the top public university in New England for over a decade and is ranked among the top public universities in the nation. The University of Connecticut is also a Carnegie Foundation Research University, a prestigious honor shared by only the nation's top higher education institutions.

DUTIES AND RESPONSIBILITIES
<ul>
<li>Use standard diagnostic techniques to analyze, identify, and solve problems.</li>
<li>Provide assistance in technology support and training, both remotely and in person.</li>
<li>Assists with technical projects as part of a project team.</li>
<li>Assists with the development of plans and processes that minimize risk to services or systems due to errors.</li>
<li>Provides user support and customer service on technology related issues. Troubleshoot problems and advise on appropriate action. Communicate with other IT personnel on problem resolution and status of open cases.</li>
<li>Respond to inquiries from faculty, staff and students, and assist them in the installation, upgrade, troubleshooting and maintenance of computing devices.</li>
<li>Supports the confidentiality, integrity, and availability of university information as part of the overall University Information Security Program.</li>
<li>Analyze, record and track software and hardware issues using the central ticketing system, Jira Service Desk.</li>
<li>Assists senior technical personnel with the installation, upgrade, and maintenance of university information technology systems.</li>
<li>Positions at this level may supervise students or support employees.</li>
<li>Provides administrative support in hiring, training, scheduling, and discipline of student workers.</li>
<li>Resolve complex software and hardware problems, and work with users to troubleshoot and implement solutions.</li>
<li>Collaborates and Escalates issues within ITS to resolve issues related to server, network, classroom AV and account support.</li>
<li>Develop procedures, techniques, or programs to improve the performance and efficiency of software and hardware systems. Use various software and hardware tools, install software and/or hardware, and write/share documentation for hardware, software and tools.</li>
<li>Configures and deploys computers using JAMF/Intune and necessary peripheral devices.</li>
<li>Perform regular upgrades to ensure systems remain updated and secure.</li>
<li>Work with vendors and leadership to develop or enhance new systems.</li>
<li>Develop plans and processes to ensure the availability of IT services or systems in the school.</li>
<li>Contribute to technical projects pertaining to information technology services.</li>
<li>Perform related duties as required.</li>
</ul>
MINIMUM QUALIFICATIONS

Computer Specialist 2:
<div>
<ul><li>Associate&rsquo;s degree and two years of related experience or a bachelor&rsquo;s degree or four years of related experience.</li></ul>
<ul><li>Demonstrated ability to communicate effectively through both oral and written means to different populations.</li></ul>
<ul><li>Experience in complex networked environments, including cloud services, file sharing, email setup, wireless connectivity, and client-side IP configuration.</li></ul>
<ul><li>Demonstrated ability to effectively and clearly communicate technical computing related issues, training and guidance to a non-technical audience.</li></ul>
<ul><li>Experience working with Intune and JAMF to manage Windows and Apple devices.</li></ul>
<ul><li>Experience with Microsoft 365 and related software applications.</li></ul>
<ul><li>Experience using and supporting Microsoft Windows, MacOS and iOS.</li></ul>
<ul><li>Proven knowledge of university and personal device configurations, including mobile devices.</li></ul>
<ul><li>Demonstrated knowledge of printer setup and configuration.</li></ul>
<ul><li>Proven ability to work independently.</li></ul>
<ul><li>Demonstrated skill in critical thinking, problem solving, and analysis.</li></ul>
</div>
 Computer Support Tech 1 (Inclusive of Computer Support Specialist 2):
<div>
<ul><li>Associate's degree and four years of experience; OR Bachelor&rsquo;s degree and two years of experience OR six years of related experience.</li></ul>
</div><div><ul><li>Demonstrated comprehensive knowledge of multiple technologies used to support computing at a higher education institution.</li></ul>
<ul><li>Detailed understanding of the procedures and strategies used in academic support technology focus areas (e.g., faculty support, help desk, computer labs, networking, PC labs, research support and programming, training and development).</li></ul>
<ul><li>Demonstrated experience providing technical support in classroom, including familiarity with specialized AV systems, control systems, digital audio workstations, and networked audio/video equipment commonly used in hi-tech classrooms.</li></ul>
<ul><li>Experience using and supporting, and managing Microsoft Windows, MacOS and iOS</li></ul>
<ul><li>Demonstrated knowledge of internet security and data privacy.</li></ul>
<ul><li>Demonstrated ability to interpret end-user needs and act on them quickly.</li></ul>
<ul><li>Demonstrated ability to work well with people, and work collaboratively with individuals of diverse cultural, social and educational backgrounds.</li></ul>
</div>
PREFERRED QUALIFICATIONS

Computer Specialist 2:
<div>
<ul><li>Experience in higher education environment.</li></ul>
<ul><li>Experience with ticketing systems such as Jira Service Desk.</li></ul>
<ul><li>Experience using an inventory tracking system.</li></ul>
<ul><li>Experience working in an IT Help Desk.</li></ul>
<ul><li>Experience with computer hardware repair.</li></ul>
</div>
Computer Support Tech 1: (Inclusive of Computer Specialist 2)
<div>
<ul><li>Experience with utilizing tools for remote support such as BeyondTrust.</li></ul>
<ul><li>Experience managing or setting up AI Chat Bot.</li></ul>
<ul><li>Experience managing digital signage.</li></ul>
</div>
APPOINTMENT TERMS

The chosen incumbent must possess a willingness and ability to work occasional weekends and outside normal work hours.

The University offers a competitive salary, and outstanding benefits, including employee and dependent tuition waivers at UConn, and a highly desirable work environment. For additional information regarding benefits visit: https://hr.uconn.edu/health-benefits/. Other rights, terms, and conditions of employment are contained in the collective bargaining agreement between the University of Connecticut and the University of Connecticut Professional Employees Association (UCPEA).

TERMS AND CONDITIONS OF EMPLOYMENT

Employment of the successful candidate is contingent upon the successful completion of a pre-employment criminal background check.

TO APPLY

Please apply online at https://hr.uconn.edu/jobs, Faculty and Staff Positions, Search #499512 to upload a resume, cover letter, and contact information for three (3) professional references.

This job posting is scheduled to be removed at 11:55 p.m. Eastern time on April 23, 2026.

All employees are subject to adherence to the State Code of Ethics, which may be found at https://portal.ct.gov/Ethics/Statutes-and-Regulations.

All members of the University of Connecticut are expected to exhibit appreciation of, and contribute to, an inclusive, respectful, and diverse environment for the University community.

The University of Connecticut aspires to create a community built on collaboration and belonging and has actively sought to create an inclusive culture within the workforce. The success of the University is dependent on the willingness of our diverse employee and student populations to share their rich perspectives and backgrounds in a respectful manner. This makes it essential for each member of our community to feel secure and welcomed and to thoroughly understand and believe that their ideas are respected by all. We strongly respect each individual employee&rsquo;s unique experiences and perspectives and encourage all members of the community to do the same. All applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
The University of Connecticut is an AA/EEO Employer.
</div>
Advertised: Apr 09 2026 Eastern Daylight Time 
Applications close: Apr 23 2026 Eastern Daylight Time</div>

Computer Support Technician 1

IT Solution Services

Overview We are seeking a motivated Entry Level Technician to join our dynamic IT support team. This role is ideal for individuals looking to kickstart their career in technology and gain hands-on experience in a welcoming environment. The Entry Level Technician will provide technical support, troubleshoot software and hardware issues, and assist with the management of IT infrastructure.Join us as an Entry Level Technician where you can develop your skills in a supportive environment while contributing to the success of our IT operations.Duties<ul><li>Provide exceptional customer service while assisting users with technical issues related to hardware, software, and networking.</li><li>Troubleshoot and resolve software-related problems on various operating systems.</li><li>Manage computer hardware installations and configurations, ensuring optimal performance.</li><li>Assist with desktop support tasks, including setup and maintenance of mobile devices and peripherals.</li><li>Support network administration tasks.</li><li>Utilize tools for tracking support tickets.</li><li>Conduct analysis of system performance and provide recommendations for improvements.</li><li>Collaborate with team members to ensure timely resolution of issues.</li></ul>Qualifications<ul><li>Familiarity with technical support principles and practices is preferred.</li><li>Basic knowledge of computer networking concepts.</li><li>Excellent communication skills to convey technical information clearly to non-technical users.</li><li>Ability to work independently as well as collaboratively within a team environment.</li><li>Willingness to learn new technologies and adapt to changing environments.</li></ul>We welcome you to apply to join our team! Our supportive and flexible mentorship program upon hire will ensure a smooth transition in a role that even those with little to no experience will thrive in.Job Types: Full-time, Part-timePay: $20.00 - $23.00 per hourBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Flexible schedule</li><li>Health insurance</li><li>Paid time off</li><li>Tuition reimbursement</li></ul>People with a criminal record are encouraged to applyWork Location: Remote

Entry-Level Computer Support Technician

SpaceX

<div>
 SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.
 
 
 
 IT SUPPORT TECHNICIAN
 
 
 
 SpaceX is looking for an experienced IT support technician with strong knowledge and experience in world class IT service delivery. Candidates must have experience working in organizations capable of meeting the demanding needs of &ldquo;high caliber engineers&rdquo; and supporting critical operations such as launch and mission operations and 24x7 manufacturing operations. This team delivers the complete life cycle of IT services for the staff at SpaceX, from onboarding and setup, to upgrade, installation, troubleshooting, repair and replacement of hardware and software solutions, asset recovery, and protection. This team also has architectural responsibilities in the areas of end-user computer infrastructure, printing, and conference room technologies.
 
 
 The person in this position must have strong overall IT technical skills, while also having excellent customer service/interaction skills and superior organizational skills. The ideal candidate will be flexible and flourish in a fast paced and challenging environment. They should be a self-starter and have excellent motivation, leadership, and ingenuity to excel at this position.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Provide 1st and 2nd, and 3rd tier support to SpaceX employees:
 </li>
 <ul>
 <li>
 Manage on site inventory and the total lifecycle of IT assets.
 </li>
 <li>
 Procure, configure and deploy computer hardware and mobile cellular devices.
 </li>
 <li>
 Troubleshoot software and hardware issues, in person and remotely.
 </li>
 <li>
 Configure and troubleshoot desktop, label and large multifunction printers.
 </li>
 <li>
 Network support and troubleshooting. From device connectivity to VLAN configuration.
 </li>
 <li>
 Configure non-traditional network attached devices (production, metrology and test machines) and interface with SpaceX infrastructure.
 </li>
 <li>
 Develop new workflows and solutions, working directly with IT engineering groups and other internal/external resources to resolve complex issues.
 </li>
 <li>
 Write instructional documentation and convey highly technical ideas in terms that non-technical people can understand.
 
 </li>
 </ul>
 </ul>
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 High school diploma or equivalency certificate.
 </li>
 <li>
 1+ years of professional experience building, deploying and troubleshooting computer systems, hardware, printers, software, and IP networks within an enterprise environment.
 </li>
 <li>
 Experience supporting Microsoft technologies.
 
 
 </li>
 </ul>
 
 Preferred Skills And Experience
 
 
 
 <ul>
 <li>
 Experience supporting Mac iOS and Linux environments.
 </li>
 <li>
 Technical certifications (i.e. A+, Network+, MCSE).
 </li>
 <li>
 Working knowledge of audio-visual equipment.
 </li>
 <li>
 Comfortable working with mission critical and sensitive systems, with a sense of urgency appropriate to the responsibilities.
 </li>
 <li>
 Able to work independently while maintaining patience with the constant interruptions.
 </li>
 <li>
 Due to the high visibility of this position, excellent written, verbal and phone communications skills.
 
 
 </li>
 </ul>
 
 Additional Requirements
 
 
 
 <ul>
 <li>
 Must be physically fit enough to regularly lift up to 25 lbs. for duties (i.e. delivering computers, unpacking and rack-mounting equipment).
 </li>
 <li>
 Must have valid driver's license.
 </li>
 <li>
 Must be willing to work all shifts, overtime, and/or weekends as needed.
 
 
 </li>
 </ul>
 
 Pay Range
 
 
 
 
 COMPENSATION AND BENEFITS:
 
 
 
 IT Support Technician/Level 1: $31.00 - $37.00/hour
 
 
 IT Support Technician/Level 2: $36.00 - $42.00/hour
 
 
 IT Support Technician/Level 3: $40.00 - $47.00/hour
 
 
 Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience.
 
 
 Base salary is just one part of your total rewards package at SpaceX. You may also be eligible for long-term incentives, in the form of company stock, stock options, or long-term cash awards, as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan. You will also receive access to comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short and long-term disability insurance, life insurance, paid parental leave, and various other discounts and perks. You may also accrue 3 weeks of paid vacation and will be eligible for 10 or more paid holidays per year. Employees in Washington State accrue paid sick time in compliance with state and federal law. Company shuttles are offered to employees for roundtrip travel from select Seattle locations to the SpaceX Redmond office Monday to Friday.
 
 
 
 Itar Requirements
 
 
 
 <ul>
 <li>
 To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C.
 </li>
 <li>
 1157, or (iv) Asylee under 8 U.S.C.
 </li>
 <li>
 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.
 
 
 </li>
 </ul>
 SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.
 
 
 Applicants wishing to view a copy of SpaceX&rsquo;s Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should reach out to EEOCompliance@spacex.com
 
 .
 
</div>

IT Support Technician

Advanced Math and Science Academy Charter School

Job Description: To improve learning outcomes for students by servicing and maintaining technology equipment and software throughout the district.DUTIES: Duties include, but are not limited to: -As part of a team under the supervision of the IT Director, the Technician provides hands on hardware, software and telephone support to IT users at the Advanced Math and Science Academy;-Installs, assembles and configures computers, monitors and peripherals such as printers, scanners and related hardware. -Installs, configures and upgrades operating systems and software -Provide user support and training in the use of existing and new technologies-Troubleshoot and repair common computer, software, telecommunications and A/V problems independently; escalate problems to IT Director when appropriate;-Image and deploy new or existing technology on an annual basis, field/triage/resolve/document technology calls and requests;-Maintains accurate and timely IT records including inventory of hardware, software, supplies, warranties and RMAs;-Makes hardware and software acquisition recommendations including helping users assess needs and provide justification for equipment and services. -Familiar with (or willingness to be trained) on Chromebooks and PC computers including setup, operations and repair. -Familiar with (or willingness to be trained) on setup, troubleshooting and repair of A-V equipment and other school technology items-Compile reports on assets and inventory controls.
 
<ul>
<li>Ability to communicate with vendors and staff as it relates to repair status and returning of AMSA assets-Understands and carries out oral and written directions and ability to operate independently and part of a team-Establishes and maintains cooperative and effective working relationships with others.-Attend professional development and trainings outside of district or complete online trainings as needed-Other duties, as assigned.Required Qualifications: -One year general computer installation, maintenance and repair experience; or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job as listed below-Associates or Bachelors Degree from an accredited institution, in Computer Science, or a related field is preferred;-Working knowledge of PC operating systems, desktop applications, Google & GSuite, Microsoft Office, and familiarity with the imaging process preferred;-1 - 2 years hands on computer support experience required;-Abilities to work independently in a fast-paced environment, juggling many tasks and requests; and to organize, prioritize, and complete a large volume of varying requests by a multitude of users;-A desire to learn new technologies and a willingness to apply problem solving and troubleshooting methodologies;-Ability to interact daily with users at varying technical competency levels;-Bending, pushing, moving, lifting moderately heavy objects, dexterity of hands and fingers to operate tools and diagnostic equipment, bending, kneeling, and seeing to assemble computer equipment.-Such alternatives to the above qualifications as the IT Director may find appropriate.Position Type: .6 FTEPositions Available: 1</li>
</ul>

MDC Computers

* LOCAL CANDIDATES ONLY*MDC Computers: IT Technician PositionOverview: MDC Computers is seeking a skilled IT Technician to join our dynamic team. This position is ideal for a seasoned professional with a proven track record in IT support and customer service. We offer a collaborative team environment where professionalism and a positive demeanor are highly valued.Key Responsibilities:<ul><li>Perform general computer troubleshooting to identify and resolve technical issues.</li><li>Remove viruses and spyware to ensure optimal system performance.</li><li>Conduct operating system installations and updates.</li><li>Build custom computers tailored to specific client needs.</li><li>Provide exceptional customer support in-person, over the phone, and via remote access.</li></ul>Qualifications:<ul><li>Multiple years of professional experience in an IT support role.</li><li>Strong background in customer service; sales experience is a plus.</li><li>Excellent problem-solving skills and attention to detail.</li><li>Ability to work effectively in a team and maintain professional conduct at all times.</li><li>Pleasant and clear communication skills, with an emphasis on customer satisfaction.</li></ul>Compensation:<ul><li>Competitive salary, commensurate with experience and skill level.</li></ul>Join Our Team: At MDC Computers, we value a harmonious workplace where each team member is supportive and respectful towards one another and our clients. If you are passionate about technology and thrive in a collaborative environment, we would love to hear from you.Job Types: Full-time, Part-timePay: From $17.00 per hourBenefits:<ul><li>401(k)</li><li>Flexible schedule</li><li>Paid time off</li></ul>Experience:<ul><li>IT support: 3 years (Required)</li></ul>License/Certification:<ul><li>CompTIA A+ (Preferred)</li></ul>Location:<ul><li>Las Cruces, NM 88001 (Required)</li></ul>Ability to Commute:<ul><li>Las Cruces, NM 88001 (Required)</li></ul>Work Location: In person

IT Technician

Tecca

TEC Connections Academy is seeking an enthusiastic and reliable IT Support Technician to join our team. This role will work closely with the Coordinator of Technology to support staff and students at our Walpole location.Key Qualifications & Responsibilities: -Experience with Google Workspace administration and support-Proficiency with Windows OS and common office productivity suites-Install, configure, and maintain computer hardware, software, and peripherals-Diagnose and resolve hardware and software issues for end-users-Respond to support tickets and inquiries via phone, email, or chat-Provide clear, step-by-step guidance to users on new software and hardware-Assist with system upgrades, equipment moves, and device replacements-Strong communication and customer service abilities-Solid organizational skills and attention to detail-Support district data management & entryTypical Tasks Include-Managing HP warranty and repair requests-Performing Microsoft and Google account maintenance-Imaging laptops via Microsoft Intune-Shipping and receiving equipment-Updating and maintaining a detailed inventory-Troubleshooting hardware, software, audio, and video issues.

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