computer technical support specialist

KPIT Technologies

Overview We are seeking a dedicated and knowledgeable Computer Support Specialist to join our IT team. This role is essential in providing technical support for our managed care clients. The ideal candidate will possess strong troubleshooting skills, a solid understanding of various operating systems, and exceptional customer service abilities. You will be responsible for assisting users with hardware and software issues, managing computer systems, and maintaining network security.Responsibilities<ul><li>Provide technical support to end-users via help desk, remote access possible service calls</li><li>Troubleshoot software and hardware issues across various operating systems including Windows, macos</li><li>Manage computer systems and perform installations, configurations, and updates.</li><li>Support network administration tasks including Azure Remote Desktop and Windows Office 365 Environment</li><li>Utilize tools for troubleshooting computer and office 365 related problems</li><li>Assist with Azure Remote Desktop and remote environments</li><li>Assess current configurations making recommenations for upgrade/replacement.</li><li>Maintain documentation of technical processes and user guides.</li><li>Collaborate with team members on projects related to IT support and computer management.</li><li>Provide training and guidance to users on the use of mobile devices and Microsoft Office applications.</li></ul>Qualifications<ul><li>Proven experience in technical support or help desk roles.</li><li>Strong knowledge of computer hardware, software troubleshooting, desktop support, and IT infrastructure.</li><li>Familiarity with networking concepts including LAN administration, DNS management, TCP protocols, and Meraki devices.</li><li>Proficiency in Microsoft Windows Enviromentment</li><li>Excellent communication skills with the ability to explain technical concepts to non-technical users.</li><li>Ability to work with ticketing systems for answering customer requests.</li><li>Strong analytical skills for diagnosing issues effectively.</li><li>Ability to work independently as well as part of a team in a fast-paced environment.</li><li>A customer-focused mindset with a commitment to providing high-quality service. Join our team as a Computer Support Specialist where your expertise will help us maintain an efficient IT environment while supporting our users effectively.</li><li>Willing to train the righ person with most of the above basic skills</li></ul>Job Type: Part-timePay: $20.00 - $30.00 per hourExpected hours: 20 &ndash; 25 per weekBenefits:<ul><li>Employee discount</li><li>Flexible schedule</li><li>Paid time off</li></ul>Ability to Commute:<ul><li>Rockville, MD 20850 (Preferred)</li></ul>Work Location: In person

Computer Support Specialist

Aware Inc.

<div>Description:

If you are passionate about providing high-quality care to individuals in your community, we invite you to join our team at AWARE.
AWARE is looking for the right person to join the team as an information technology support specialist .
The support we provide helps the adults, children, and families we serve become active and vital members of their community while focusing on personal growth. We are a compassionate and fully engaged team that is dedicated to providing the best possible care to our clients. Our strength lies in our culture of care, and we are looking for individuals who share our commitment to providing unconditional care to those in need.
We are committed to providing a supportive and inclusive work environment where all team members feel valued and respected. We offer competitive compensation and benefits packages, as well as opportunities for professional growth and development. If you are looking for a rewarding career, we encourage you to apply to join our team at AWARE.
Responsibilities:<ul><li>
Assists staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines.</li><li>
Works with vendor support contacts to resolve technical problems with desktop computing equipment and software.</li><li>
Assists in the management of AWARE&rsquo;s IT Help Desk to determine and resolve problems received from staff.</li><li>
Interact with numerous computer platforms.</li><li>
Ensure desktop computers interconnect seamlessly with diverse systems including, associated validation systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems.</li><li>
Trains and orients staff on use of hardware and software.</li><li>
Configure, monitor, and maintain security camera systems and Access control systems.</li><li>
Recommends and / or performs upgrades on systems to ensure longevity.</li><li>
Works with procurement staff to purchase hardware and software; as well as maintaining an active and accurate inventory system.</li><li>
Orders computer supplies.</li><li>
Assesses functional needs to determine specifications for purchases.</li><li>
Assist with fieldwork as requested</li><li>
Assists in the development and review of written policies and procedures governing all aspects of the Information Technology Department</li><li>
Update and maintain company contacts</li><li>
Set up and load computer equipment with required items and prepare computer equipment for operation</li><li>
Troubleshoot minor equipment malfunctions and correct them as directed by computer operation manuals, or supervisor.</li><li>
Performs tasks necessary to prepare computers for delivery to requesting staff.</li><li>
Able to react to change proactively, handle other essential tasks as assigned, and office work as assigned.</li><li>
Maintains log of all work by utilizing IT helpdesk system; able to pull, terminate, and test low voltage wiring.</li><li>
Performs necessary tasks within Microsoft 365 environment.</li><li>
Other tasks as assigned</li></ul> 

Excited to join our organization? AWARE information technology support specialists earn $18.00 - $22.00 per hour. Requirements:

Talents, skills, and abilities:<ul><li>
Requires a Bachelor's Degree in Computer Science or a related field, or equivalent experience.</li><li>
Well documented work-related history noting skills, knowledge or experience in information technology.</li><li>
A Valid Montana Driver&rsquo;s License and clean motor vehicle record required</li><li>
Knowledge, skills, and a well-documented work history in information technology and computer science.</li><li>
Knowledge of electronic equipment, hardware, software, applications.</li><li>
Excellent verbal and written communication skills.</li><li>
Experience within Microsoft 365 environment.</li><li>
Excellent Microsoft Office Skills.</li></ul>
Benefits:
AWARE proudly offers an excellent benefits package, uniquely designed to support you and your family in staying well, professional growth, and achieving financial security.
AWARE&rsquo;s benefits include:<ul><li>
Annual raises</li><li>
Tuition Reimbursement</li><li>
Health Insurance</li><li>
Dental/Vision Insurance</li><li>
401(k) with company match</li><li>
Life Insurance</li><li>
Wellness programs</li><li>
Generous paid time off</li></ul>
We are proud to be an equal opportunity employer.</div>

Information Technology Support Specialist - Information Technology (Butte, MT)

Endeavor Communications

<div>Company Information:
Endeavor IT is a leading IT services consulting firm that specializes in the delivery of technology throughout the United States. For over thirty years, our focus has been to provide industry-wide technology solutions to address client needs and help organizations understand how to utilize that technology to be successful. We partner with the top industries to bring clients the most competitive pricing and products available. Whether you are looking for network support, cabling, personal devices, mobility, security, backup, cloud or fundamental training, our IT professionals are ready to serve.
General Summary:
The IT Support Specialist serves as the first point of contact for incoming IT service requests, combining strong customer service skills with technical expertise to triage, resolve, and/or escalate issues. This role ensures timely communication with clients, efficient dispatching of tickets, and resolution of Level 1 technical issues. The ideal candidate has experience in customer service and IT support, excelling at both client-facing communication and problem-solving in a fast-paced environment.
Essential Job Functions:
<ul><li>Receive, assess, and process incoming IT service requests via phone, email, and web portal.</li>
<li>Perform initial investigation, troubleshooting, and ticket categorization.</li>
<li>Dispatch or escalate tickets to appropriate technical resources when necessary.</li>
<li>Maintain clear, timely communication with customers throughout the support process.</li>
<li>Manage ticket queues proactively, ensuring service level expectations are met.</li>
<li>Schedule onsite or remote appointments with customers as needed.</li>
<li>Follow up on tickets awaiting customer response, scheduling, or additional input.</li>
<li>Maintain CRM accuracy by adding/updating client contacts, assets, and configurations.</li>
</ul>
Technical Support (Level 1)
<ul><li>Provide first-level technical assistance with computer hardware, software, and peripheral devices.</li>
<li>Troubleshoot and resolve common technical issues remotely.</li>
<li>Guide clients through step-by-step solutions using non-technical language.</li>
<li>Document troubleshooting steps, resolutions, and escalation notes in the ticketing system.</li>
<li>Recommend hardware/software improvements and escalate recurring issues for further review.</li>
<li>Develop and maintain checklists and support documentation as needed.</li>
</ul>
Other Responsibilities
<ul><li>Assist with product shipping/receiving and basic office supply ordering when required.</li>
<li>Collaborate with internal teams and external vendors to achieve issue resolution.</li>
<li>Perform any additional duties assigned by management.</li>
</ul>
Knowledge, Skills, and Abilities:
<ul><li>Proven customer service experience with strong communication and active listening skills.</li>
<li>Ability to triage, prioritize, and multitask effectively in a fast-paced environment.</li>
<li>Familiarity with CRM/ticketing systems and IT support practices.</li>
<li>Strong troubleshooting and problem-solving skills.</li>
<li>Ability to translate technical concepts into clear, user-friendly language.</li>
<li>Team-oriented mindset with the ability to work independently.</li>
<li>Excellent organizational skills and attention to detail.</li>
</ul>
Education and Experience:
<ul><li>High School diploma or equivalent required.</li>
<li>Minimum 1&ndash;3 years of IT support or technical customer service experience preferred.</li>
<li>Certifications such as MS-900, AZ-900, or similar entry-level IT credentials are a plus.</li>
</ul>
Benefits we offer!
<ul><li>401k with 100% match up to 6% employee contribution</li>
<li>Medical</li>
<li>Dental</li>
<li>Vision</li>
<li>Employer Paid - Life Insurance - 3x your salary</li>
<li>Employer Paid - Long-term Disability</li>
<li>Employer Paid - Short-term Disability</li>
<li>Employer Paid - Access to financial planning services</li>
<li>EAP</li>
<li>Holidays</li>
<li>PTO</li>
</ul>
Compensation:
Salary: 43,000-53,000</div>

Endeavor IT - IT Support Specialist - level 1

Baker Hughes

<div>Digital Technology End User Support Specialist
Are you experienced in IT Operations?
Are you passionate about Incident &amp; Problem Management?
Join our Digital Technology team!
Partner with the best
As End User Support Specialist, you will be responsible for providing end users with second-level technical support (L2). This requires an in-depth understanding of business processes and IT industry trends, as well as the ability to demonstrate technical proficiency in the relevant functional area.
As a Digital Technology End User Support Specialist, you will be responsible for:<ul><li>
Proficient in using ServiceNow for logging, tracking, and resolving IT incidents and service requests.</li><li>
Experienced in incident lifecycle management, including categorization, prioritization, escalation, and closure.</li><li>
Skilled in maintaining SLA compliance, ensuring timely resolution and communication with end-users.</li><li>
Familiar with knowledge base usage, ticket documentation, and generating incident reports for trend analysis.</li><li>
Being an escalation point for non-solved requirements or issues. Monitor request handling and escalation policies for end-user computing support.</li><li>
Collaborating closely with local DT EUS manager to inform DT budget needs and evaluate operational costs, service improvements, customer / client engagements and feedback.</li><li>
Executing PC replacement plans and assisting in financial models and budget projections.</li><li>
Leading the evaluation, purchasing, deployment, inventory, lifecycle, and replacement of end-user technology equipment.</li><li>
Supporting DT projects, maintaining project documentation, including status updates.</li><li>
Facilitating communication between stakeholders, team members and project managers.</li><li>
Building and maintaining effective working relationships, ensuring resources and technical needs are understood and planned.</li><li>
Experienced IT Infrastructure professional with a strong background in systems administration, network support, and cloud-based solutions to ensure robust, secure, and scalable IT operations.</li></ul>
To be successful in this role, you will have:<ul><li>
A bachelor&rsquo;s degree from an accredited university or college (bachelor&rsquo;s in science or engineering is preferred)</li><li>
3-5 years of experience IT operations.</li><li>
Experience in Windows, macOS Support</li><li>
Experience in Hardware Troubleshooting &amp; Repair</li><li>
Experience in Active Directory, Group Policy, Azure AD</li><li>
Experience in Office 365, Exchange Online, Teams</li><li>
Experience in Network Support (TCP/IP, DNS, DHCP)</li><li>
Experience in Remote Support Tools (SCCM, Intune, TeamViewer)</li><li>
Experience in IT Asset &amp; Inventory Management &amp; Ticketing Systems (ServiceNow)</li><li>
Experience in Endpoint Security &amp; Patch Management.</li></ul>
Work in a way that works for you
We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:<ul><li> Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive</li></ul>
Working with us
Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.
Working for you
Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace challenge with a package that reflects how much we value their input. Join us, and you can expect:<ul><li> Contemporary work-life balance policies and wellbeing activities</li><li> Comprehensive private medical care options</li><li> Safety net of life insurance and disability programs</li><li> Tailored financial programs</li><li> Additional elected or voluntary benefits</li></ul>
#LI_Onsite
About Us:<div>
We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward &ndash; making it safer, cleaner and more efficient for people and the planet.</div> 

Join Us:<div>
Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you! Let&rsquo;s come together and take energy forward. 
 
Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.</div></div>

Digital Technology End User Support Specialist

Systems Limited

<div>Key Responsibilities:
<ul>
<li>Provide first-level technical support to end-users via phone, email, or in-person.</li>
<li>Diagnose and troubleshoot hardware and software issues on desktops, laptops, printers, and other peripherals.</li>
<li>Install, configure, and maintain operating systems, software applications, and IT equipment.</li>
<li>Assist with network troubleshooting, including LAN/WAN, Wi-Fi, and VPN connectivity issues.</li>
<li>Manage user accounts, permissions, and access within Active Directory.</li>
<li>Perform regular system updates, backups, and preventive maintenance tasks.</li>
<li>Document and track all support requests using the ticketing system, ensuring timely resolution and follow-up.</li>
<li>Provide support for mobile devices, remote access, and collaboration tools.</li>
<li>Assist in IT asset management, including inventory tracking, tagging, and procurement coordination.</li>
<li>Collaborate with other IT team members to resolve complex technical issues and improve IT processes.</li>
<li>Provide end-user training and guidance on IT best practices, systems, and tools.</li>
<li>Work in rotational shifts to ensure IT support coverage during extended hours or weekends, as required.</li>
</ul>
.Qualifications:
<ul>
<li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field &mdash; or equivalent practical experience.</li>
<li>2&ndash;3 years of experience in an IT Helpdesk or Technical Support role.</li>
<li>Strong working knowledge of Windows and macOS operating systems.</li>
<li>Hands-on experience in troubleshooting hardware, software, and network-related issues.</li>
<li>Familiarity with networking concepts and basic configurations (LAN/WAN, Wi-Fi, VPN).</li>
<li>Proficiency in using ticketing systems and remote support tools.</li>
<li>Excellent communication and interpersonal skills.</li>
<li>Strong analytical and problem-solving abilities with keen attention to detail.</li>
<li>Ability to work independently as well as collaboratively within a team.</li>
<li>Willingness to work in rotational shifts based on business requirements.</li>
</ul>
.</div>

Specialist IT Support

AffinityVibez (Pvt) Ltd

Hiring: IT &amp; Network Support Specialist (Night Shift)Company: Interact Global &ndash; a forward-thinking B2B solutions provider helping businesses scale through tech and strategy. We&rsquo;re looking for a skilled IT &amp; Network Support Specialist to keep our systems, servers, and network running smoothly.What You&rsquo;ll Do:<ul><li>Troubleshoot and maintain Windows, Mac &amp; basic Linux systems</li><li>Manage Windows Server (Active Directory, file shares, user accounts)</li><li>Configure &amp; troubleshoot switches, routers, firewalls, and Wi-Fi</li><li>Handle IT support tickets and ensure timely issue resolution</li><li>Assist in network setup, cabling, and upgrades</li><li>Document IT processes &amp; create simple user guides</li><li>Experience with Vicidial/VoIP is a plus</li></ul>You Should Have:<ul><li>Solid understanding of TCP/IP, DNS, DHCP, LAN/WAN, and firewalls</li><li>Hands-on desktop support experience (hardware/software)</li><li>Familiarity with Linux basics (commands, package installs)</li><li>Knowledge of network security &amp; monitoring tools</li><li>Ability to explain tech issues clearly to non-tech users</li><li>Good multitasking and teamwork skills</li></ul>Job Details:Location: Wapda Town Phase 1, Lahore Shift: 5:30 PM &ndash; 2:30 AM (Night) Schedule: Monday &ndash; Friday (Weekends Off)Perks &amp; Benefits:<ul><li>Competitive salary + planned increments</li><li>Paid holidays, annual, paternity, and bereavement leave</li><li>Supportive, career-focused culture</li></ul>Apply Now: Send your CV to naseem.akhter@interactglobals.comJob Type: Full-timePay: Rs100,000.00 - Rs130,000.00 per monthWork Location: In person

IT/Network Support Specialist

Aspire92

Job Description:We are seeking a proactive and technically skilled IT Support Executive to join our team. The ideal candidate will be responsible for ensuring smooth onboarding of new employees through timely IT equipment setup and support. This role includes handling Cisco networking equipment, providing Microsoft account support, and troubleshooting issues in key business software such as QuickBooks. A solid understanding of Microsoft environments and general IT infrastructure is essential.Key Responsibilities &amp; Duties:<ul><li>Set up laptops, workstations, and IT equipment for new joiners.</li><li>Manage user accounts in Microsoft 365 (Outlook, Teams, OneDrive, etc.).</li><li>Troubleshoot software issues including QuickBooks, Microsoft Office, and other company tools.</li><li>Handle Cisco network equipment, including basic configuration and maintenance.</li><li>Ensure smooth connectivity and resolve any network or hardware-related issues.</li><li>Coordinate with external vendors for IT procurement or warranty services.</li><li>Maintain asset inventory of all IT hardware and software licenses.</li><li>Provide remote or on-site technical assistance to staff as needed.</li><li>Implement and support IT security best practices.</li><li>Assist in regular data backups and system updates</li></ul>Requirements &amp; Qualifications:<ul><li>Bachelor&rsquo;s degree in information technology, Computer Science, or related field.</li><li>0&ndash;2 years of experience in IT support or similar role.</li><li>Hands-on experience with Microsoft environments (Windows OS, Microsoft 365, Active Directory).</li><li>Familiarity with Cisco equipment (routers, switches, etc.) and basic networking principles.</li><li>Working knowledge of accounting or operational software like QuickBooks is a plus.</li><li>Good problem-solving and communication skills.</li><li>Ability to work independently and manage multiple tasks</li></ul>Skills:<ul><li>Certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator, or CCNA.</li><li>Experience in a BPO or service-based organization.</li><li>Knowledge of remote desktop tools and IT ticketing systems.</li></ul>Job Type: Full-timeWork Location: Remote

Junior IT Support

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