computer technical support specialist

Clear Point Consultants

<div>
 <ul>
 <li>
 
 IT Support Specialist / Help Desk Technician
 
 </li>
 <li>
 
 Contract to Hire - USC or GC Holders ONLY
 
 </li>
 <li>
 
 Onsite/ Atlanta, GA
 
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Overview
 
 
 
 We are seeking a proactive and customer-focused IT Support Specialist to join our team. This individual will provide technical support across a variety of systems and devices, ensuring a high level of service and timely resolution of issues. The ideal candidate is a strong problem solver, an effective communicator, and thrives in a fast-paced, team-oriented environment.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Serve as the first point of contact for IT support via phone, email, chat, or ticketing system
 </li>
 <li>
 Diagnose, troubleshoot, and resolve hardware, software, and connectivity issues
 </li>
 <li>
 Install, configure, and maintain desktops, laptops, printers, mobile devices, and peripherals
 </li>
 <li>
 Perform system installations, upgrades, and reimaging with minimal disruption to end users
 </li>
 <li>
 Migrate data between systems as needed
 </li>
 <li>
 Research, test, and deploy software updates, patches, and new technologies
 </li>
 <li>
 Support operating systems, productivity tools, and enterprise applications
 </li>
 <li>
 Monitor and respond to support tickets, ensuring timely communication and resolution
 </li>
 <li>
 Escalate complex issues to higher-level support teams when necessary
 </li>
 <li>
 Maintain accurate documentation of incidents, resolutions, and processes
 </li>
 <li>
 Perform routine system maintenance and health checks
 </li>
 <li>
 Educate users on best practices, security awareness, and effective use of technology
 </li>
 <li>
 Collaborate with IT team members to support ongoing initiatives and process improvements
 </li>
 <li>
 Follow established IT policies, procedures, and service-level agreements (SLAs)
 </li>
 </ul>
 
 
 
 
 
 Required Skills &amp; Qualifications
 
 
 <ul>
 <li>
 Strong knowledge of computer hardware, software, and troubleshooting techniques
 </li>
 <li>
 Experience supporting Windows, macOS, and mobile operating systems (iOS/Android)
 </li>
 <li>
 Familiarity with Microsoft 365 and common business applications
 </li>
 <li>
 Basic understanding of networking concepts (TCP/IP, DNS, VPN, Wi-Fi)
 </li>
 <li>
 Experience with ticketing systems and remote support tools (e.g., ServiceNow or similar)
 </li>
 <li>
 Excellent problem-solving, organizational, and multitasking abilities
 </li>
 <li>
 Strong written and verbal communication skills with a customer-first mindset
 </li>
 <li>
 Ability to work independently, take initiative, and manage competing priorities
 </li>
 </ul>
 
 
 
 
 
 Minimum Qualifications
 
 
 <ul>
 <li>
 Associate or Bachelor&rsquo;s degree in Computer Science, Information Technology, or related field (or equivalent hands-on experience)
 </li>
 <li>
 2&ndash;4 years of experience in a help desk or technical support role
 </li>
 </ul>
 
 
 
 
 
 Preferred Qualifications
 
 
 <ul>
 <li>
 Relevant certifications (e.g., CompTIA A+, Network+, ITIL)
 </li>
 <li>
 Experience with endpoint management tools (e.g., JAMF, SCCM, ManageEngine)
 </li>
 <li>
 Experience supporting enterprise environments
 </li>
 <li>
 Familiarity with mobile device management (MDM) solutions
 </li>
 </ul>
 
 
 
 
 
 Work Environment
 
 
 <ul>
 <li>
 Primarily office-based with occasional on-site support as needed
 </li>
 <li>
 May require limited after-hours or on-call support
 </li>
 <li>
 Ability to lift and move equipment up to 25 lbs
 </li>
 </ul>
 
 
</div>

Information Technology Support Specialist

U-Haul

<div><h2 class="jobSectionHeader">Computer Support Specialist</h2>
If you are detail-oriented, relish variety, and feel at home around all kinds of technology, consider becoming U-Haul&rsquo;s newest Field Computer Specialist. In this role you will be responsible for all computer and security systems in your area, traveling from place to place to maintain equipment and train users. In exchange U-Haul provides excellent perks and benefits as well as a caring company culture.
U-Haul offers its Field Computer Specialists:<ul><li>
Paid holidays, vacation, and sick days, if eligible</li><li>
Career stability
</li><li>Gym Reimbursement Program, if eligible</li><li>
Opportunities for advancement
</li><li>Valuable on-the-job training</li><li>
Complete Benefit Plan, if eligible</li><li>
RRSP payroll deduction plan
</li><li>Deferred profit-sharing plan, if eligible</li><li>
You Matter Program (EAP)</li><li>
Mindset App Program</li><li>
Wellness Programs</li><li>
Discounts on Apple products, Dell computers, hotels, and more</li></ul>
Field Computer Specialist Primary Responsibilities:<ul><li>
Maintain maximum uptime for computer systems and associated broadband connectivity</li><li>
Implement and maintain field computer systems for all entities within the assigned area</li><li>
Support and train users as needed</li><li>
Distinguish between user error and problems requiring escalation to software vendors</li><li>
Identify and coordinate solutions for security gaps and compliance issues</li><li>
Participate in ongoing continuous U-Haul education through U-Haul University
</li><li>In addition to technical responsibilities, the Field Computer Specialist will support store operations by acting as a field relief manager when needed. This includes providing coverage during store manager vacations/coverage</li><li>
Work hours are scheduled Monday through Saturday, with an expected weekly total of 40&ndash;50 hours based on business needs.</li></ul>
Field Computer Specialist Minimum Qualifications:<ul><li>
Experience with technologies such as administration, security monitoring equipment, storage gates, alarm systems, doors, digital video equipment, printers, computers, VOIP, analog phones, air phones, and cash drawers</li><li>
Current, valid driver&rsquo;s license and clean driving record</li></ul>
Compensation for this role ranges
<ul><li>From $25 to $30 per hour, commensurate with experience.</li></ul>
Work Environment:
The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts, machines, fumes, or irritating chemicals. May be required to use protective clothing, or gear such as masks, goggles, gloves, or shields.
Physical Demands:
The work requires some physical exertion such as long periods both indoors and outdoors of remaining stationary, traversing spaces, repositioning to reach and use tools, and moving a minimum of 50 lbs. assisted or unassisted. 
 
 
U-Haul is an equal opportunity employer. All applications for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state, or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.</div>
 <div><h3 class="jobSectionHeader">About Us</h3>
Since 1945, U-Haul has been serving do-it-yourself movers and their households. Like many other successful ventures, the concept for U-Haul was generated out of need. After World War II, there existed the widespread need for do-it-yourself moving equipment that would be available on a one-way, nationwide basis.
U-Haul co-founders L.S. &quot;Sam&quot; Shoen and his wife, Anna Mary Carty Shoen, recognized that need and acted upon it. Their visionary approach spread the cost of ownership among many users, facilitating the mobility of the populations of the U.S. and Canada. The covered wagon of the pioneers morphed into orange U-Haul trailers. In the process, an industry was born.
U-Haul Holding Company and its family of companies, including U-Haul, have strived to create a culture of health and wellness. As of February 1, 2020, and consistent with applicable law, no U-Haul Holding Company or its family of companies will hire individuals in states where it may lawfully decline to hire individuals who use nicotine products (Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia and Washington). This policy will not apply to team members hired before February 1, 2020.</div>

Computer Support Specialist

Crosslink

<div><div><div>SUMMARY</div></div>
The Technical Support Specialist II aids all levels within the Technical Support department. The primary responsibility of this role is to serve as the main point of contact for clients, delivering technical support and service for CrossLink products. This position requires a thorough understanding of Customer Service and Technical Support procedures and policies to ensure that client issues are resolved accurately and in a timely manner. Additional responsibilities include handling and resolving escalations.
PRIMARY RESPONSIBILITIES<ul><li>
Respond to client inquiries via phone, chat, and email regarding product and technical issues.</li><li>
Provide clear explanations and follow-up support to build strong client relationships.</li><li>
Create and monitor Jira tickets, ensuring cases are well documented for tracking and escalation.</li><li>
Analyze client cases to identify trends and improve service quality.</li><li>
Troubleshoot and resolve technical issues using sound judgment.</li><li>
Serve as a point of contact for assigned clients.</li><li>
Support seasonal Technical Support Agents and assist with escalations.</li><li>
Contribute to Knowledge Base (KB) articles and assist with training.</li><li>
Provide feedback on system and process improvements.</li><li>
Work effectively both independently and within a team.</li><li>
Perform additional duties as assigned and participate in ongoing training.</li></ul>
REQUIRED SKILLS<ul><li>
Associate&rsquo;s degree in computer science or a related field, OR 2+ years of relevant work experience.</li><li>
Minimum of 1 year of software technical support experience in a call center environment.</li><li>
Working knowledge of Windows environments, network functions and configurations, and software applications.</li><li>
Minimum of 1 year of customer service experience.</li><li>
Excellent verbal and written communication skills.</li><li>
Bilingual (English/Spanish)</li></ul>
BONUS SKILLS<ul><li>
Basic knowledge of tax concepts</li><li>
Previous experience preparing personal/business federal income tax returns</li></ul>
This is an on-site position. We will train qualified applicants.
Associates Degree in Computer Science, or 3 years of experience
2 years software technical support in a call center environment, Windows Environment, Network Functions, and Configurations and Software Applications
2 years Customer Service
Bi-Lingual (English/Spanish)
Basic knowledge of Tax concepts</div>

Tech Support Specialist II

<div>SUMMARY
The Technical Support Specialist II aids all levels within the Technical Support department. The primary responsibility of this role is to serve as the main point of contact for clients, delivering technical support and service for CrossLink products. This position requires a thorough understanding of Customer Service and Technical Support procedures and policies to ensure that client issues are resolved accurately and in a timely manner. Additional responsibilities include handling and resolving escalations.
PRIMARY RESPONSIBILITIES<ul><li>
Respond to client inquiries via phone, chat, and email regarding product and technical issues.</li><li>
Provide clear explanations and follow-up support to build strong client relationships.</li><li>
Create and monitor Jira tickets, ensuring cases are well documented for tracking and escalation.</li><li>
Analyze client cases to identify trends and improve service quality.</li><li>
Troubleshoot and resolve technical issues using sound judgment.</li><li>
Serve as a point of contact for assigned clients.</li><li>
Support seasonal Technical Support Agents and assist with escalations.</li><li>
Contribute to Knowledge Base (KB) articles and assist with training.</li><li>
Provide feedback on system and process improvements.</li><li>
Work effectively both independently and within a team.</li><li>
Perform additional duties as assigned and participate in ongoing training.</li></ul>
REQUIRED SKILLS<ul><li>
Associate&rsquo;s degree in Computer Science or a related field, OR 2+ years of relevant work experience.</li><li>
Minimum of 1 year of software technical support experience in a call center environment.</li><li>
Working knowledge of Windows environments, network functions and configurations, and software applications.</li><li>
Minimum of 1 year of customer service experience.</li><li>
Excellent verbal and written communication skills.</li><li>
Bilingual (English/Spanish)</li></ul>
BONUS SKILLS<ul><li>
Basic knowledge of tax concepts</li><li>
Previous experience preparing personal/business federal income tax returns</li></ul>
This is an on-site position. We will train qualified applicants.
Associates Degree in Computer Science, or 3 years of experience
2 years software technical support in a call center environment, Windows Environment, Network Functions, and Configurations and Software Applications
2 years Customer Service
Bi-Lingual (English/Spanish)
Basic knowledge of Tax concepts</div>

US Department of the Treasury

<div><div><div><ul><li>5103350
</li></ul></div><div><ul><li>Richmond, Virginia, United States
</li></ul></div><div><ul><li>Department of the Treasury
</li></ul></div><div><ul><li>Information Technology
</li></ul></div><div><ul><li>Full-Time (Salaried)
</li></ul></div><div><ul><li>Closing at: Apr 24 2026 - 23:55 EDT
</li></ul></div><div><ul><li>Department of the Treasury</li></ul></div></div><div> 
</div><div>Title: Computer Support Specialist

State Role Title: Info Technology Specialist II

Hiring Range: $65,000-$75,000; Commensurate with Experience

Pay Band: 4

Agency: Department of the Treasury

Location: JAMES MONROE BUILDING

Agency Website: https://trs.virginia.gov

Recruitment Type: General Public - G

Job Duties

Please come join our small team with the large mission as stewards of Virginia&rsquo;s Financial assets and investments! 
 
The Virginia Treasury is seeking a Computer Support Specialist. This position will play a key support role for the Agency as the primary end user support interface for users and executive level staff. This position will also be the primary liaison with VITA in support of major desktop or software related projects. In addition, this specialist will be the primary liaison for the vendor support of the agency Audio/Video conference equipment that are critical to many of the services and collaborative meetings we have with other boards, agencies, or the public. In addition, this role will be responsible for maintaining the Agency hardware/software inventory and insuring alignment with the VITA CMDB. This role plays a key role in vulnerability management by updating software on workstations manually and using automated deployment tools. This position will also act as the Agency primary telecommunications coordinator with VITA for all mobile procurements. 
 
This role will also interface closely with the Agency ISO has together they maintain and support the on-boarding and off-boarding of new staff and the maintenance and execution of System Access Requests. While the primary responsibility of this position is end-user support, this position will work closely with the Agency System/Server Admin and have opportunities to grow technically in areas beyond desktop support.

Minimum Qualifications

Strong proficiency performing as technical support staff to include: 
o A general technical understanding of remote support operations and procedures 
o A general technical understanding of support and troubleshooting of Dell and HP computer hardware 
o A general technical understanding of support and troubleshooting of Microsoft Operating Systems and Office Products. 
o A general technical understanding of working with Incident/Request Management systems. 
o Experience in risk management with a focus on end user computing. 
 
Strong Customer Service Skills and Teamwork: 
o Understand customer business needs and recommend the appropriate technology and process solution(s) to meet business needs and requirements 
o Effective communication and time management 
o The ability to communicate effectively, both orally and in writing, with all levels of customers, to include staff, other state agencies, and Commonwealth partnership vendors. Ability to lift 50 pounds. 
o Effective collaboration with other IT Staff, internal and external customers, and senior management 
o A cooperative and team driven attitude with respect to all people and partners involved with the IT Help Desk's ability to resolve service requests and incidents 
o Ability to create clear detail-oriented documentation of all tasks performed and solutions 
 
Results Focus: 
o Skilled in multi-tasking and management of multiple IT related tasks 
o Ability to analyze the root cause of issues, detect trends and report them 
o Utilization of available resources to effectively resolve issues 
o The ability to work under pressure during critical business service outages

Additional Considerations
<ul><li>Prior Virginia state experience</li><li>Experiencing interfacing with VITA (Virginia Information Technologies Agency)</li></ul> 
Special Instructions

You will be provided a confirmation of receipt when your application and/or r&eacute;sum&eacute; is submitted successfully. Please refer to &ldquo;Your Application&rdquo; in your account to check the status of your application for this position.

A r&eacute;sum&eacute; and cover letter are required to be submitted. Applications for this position must
 
be submitted electronically through this website. 
 
The Department of the Treasury telework policy allows for up to two days a week of telework, subject to the position requirements. This position will be located in Richmond, Virginia, and must report on-site until the completion of an approved telework agreement is received. 
 
All finalists are subject to a background investigation. The investigation may include: criminal checks; employment verification; verification of education; and other checks requested by the hiring authority. 
 
Applicants who possess an Interagency Placement Screening Form (Yellow Form) or a Preferential Hiring Form (Blue Form) as issued under the Department of Human Resources Management (DHRM) Policy 1.30 Layoff (Commonwealth of Virginia Employees Only), must attach these forms with their state application. 
 
Mailed, emailed, faxed, or hand delivered applications and r&eacute;sum&eacute;s will not be accepted. 
 
This website will provide a confirmation of receipt when the application is submitted for consideration. 
 
Please refer to your RMS account for the status of your application and this position. 
 
The Virginia Department of the Treasury is an Equal Opportunity Employer.

Contact Information

Name: Lori Perez

Phone: 804-225-3247

Email: HR@trs.virginia.gov 


In support of the Commonwealth&rsquo;s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging &amp; Rehabilitative Services (DARS), or the Department for the Blind &amp; Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.</div></div>

ScrumAD Private Limited

We are looking for a Technical CRM Support Specialist to join our growing team. This is a full-time, on-site night shift role supporting US-based clients. we are Located in DHA 2 Islamabad. we donot provide transport facility or Remote working option.The ideal candidate should have a Computer Science / IT background, excellent English communication skills, and the ability to analyze technical issues and provide effective solutions.You will work directly with international clients via email, chat, and phone calls, helping them resolve technical and CRM-related issues while ensuring a high level of customer satisfaction.This role is ideal for someone who is analytical, solution-oriented, and comfortable working in a fast-paced technical support environment.Key Responsibilities<ul><li>Provide technical support to US clients through email, chat, and phone</li><li>Troubleshoot CRM, software, and technical issues efficiently</li><li>Identify problems by analyzing client queries and system behavior</li><li>Provide clear and professional communication while assisting clients</li><li>Document issues, troubleshooting steps, and resolutions in the system</li><li>Collaborate with internal teams when escalation is required</li><li>Manage multiple support requests simultaneously</li><li>Continuously learn about product updates and system improvements</li><li>Maintain high customer satisfaction and response quality</li></ul>Required Skills &amp; Qualifications<ul><li>Bachelor&rsquo;s degree in Computer Science, IT, or related field</li><li>Excellent English communication and comprehension skills</li><li>Minimum 1 year experience in Technical Support / CRM Support / Customer Support</li><li>Strong problem-solving and analytical thinking ability</li><li>Experience supporting clients via email, chat, and calls</li><li>Ability to understand technical issues quickly and propose solutions</li><li>Strong multitasking and time management skills</li><li>Ability to work independently and within a team environment</li><li>Fast learner with ability to adapt to new tools and systems</li></ul>Preferred Skills<ul><li>Experience working with CRM systems (HubSpot, Salesforce, Zoho, etc.)</li><li>Experience supporting international clients (especially US clients)</li><li>Knowledge of ticketing systems or help desk software</li><li>Basic understanding of web technologies, APIs, or databases</li></ul>if you think you are a good fit for this role feel free to share your cv on whatsapp 0331-9867842 or email your cv at hr@scrumad.comJob Type: Full-timePay: Rs70,000.00 - Rs100,000.00 per monthApplication Question(s):<ul><li>Describe a technical problem you solved for a customer and how you resolved it.</li><li>How quickly can you learn a new software or CRM tool?</li></ul>Less than 1 week 1&ndash;2 weeks More than 2 weeksWork Location: In person

Technical (CRM) Support Specialist

Vinebrook Technology

<div>
 
 
 Overview:
 
 
 
 One of our customers is hiring a fulltime IT Support Specialist who will work
 
 onsite in Kenmore Square five days per week
 
 with a team of IT specialists to deliver excellent support and management of our customers&rsquo; environments. They will field issues and requests escalated directly by customer IT personnel, end-users, and monitoring tools. This role will have broad exposure across a range of end-user devices and applications. The support specialist will be expected to work issues independently, and when needed, with the assistance of senior subject matter experts on the team. The ideal candidate will be a self-starter, with an ability to learn quickly and provide exceptional customer service.
 
 
 
 
 
 
 
 
 
 Shift Schedule:
 
 
 <ul>
 <li>
 9:00 am - 5:30pm EST
 </li>
 <li>
 Monday to Friday
 </li>
 <li>
 
 On-site five days per week in Kenmore Square (required)
 
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Qualifications, Education and Training:
 
 
 <ul>
 <li>
 
 ITIL v4 Foundation (Required)
 
 </li>
 <li>
 
 Mac OS: 2 years + (Required)
 
 </li>
 <li>
 
 Kanji/ JAMF: 2 years+ (Required)
 
 </li>
 <li>
 
 OKTA: 2 years+
 
 </li>
 <li>
 
 Windows: 2 years + (Required)
 
 </li>
 <li>
 
 Slack/ Teams/ Collaboration Tools: 2 years (Required)
 
 </li>
 <li>
 
 Microsoft 365: 2 years (Required)
 
 </li>
 <li>
 
 CompTIA A+, Network+, Security+ (Required)
 
 </li>
 <li>
 Microsoft MTA (Preferred)
 </li>
 <li>
 Google IT Support Professional (Preferred)
 </li>
 <li>
 MS Intune: 2 years (Preferred)
 </li>
 <li>
 Associate&rsquo;s degree (Preferred)
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Experience:
 
 
 <ul>
 <li>
 2-3 years in a technical support role
 </li>
 <li>
 Experience providing customer support
 </li>
 <li>
 Experience in 24x7x365 Managed Services preferred
 </li>
 <li>
 On-site IT Service Experience preferred
 </li>
 <li>
 Experience using ITSM and Monitoring toolsets
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Operations:
 
 
 <ul>
 <li>
 Triage tickets per specified severity levels.
 </li>
 <li>
 Refer/ escalate customer issues to the appropriate level of support, as needed.
 </li>
 <li>
 Respond to automated alerts performing troubleshooting and resolution of issues, as well as proper notifications where required.
 </li>
 <li>
 Fulfill service requests and remediate incidents using customer Standard Operating Procedures (SOPs).
 </li>
 <li>
 Perform account management services &ndash; User Account creates/disables/terminations/name changes, etc.
 </li>
 <li>
 Use a ticket system to provide regular status updates and make sure tasks are completed based on priority and in compliance with SLAs.
 </li>
 <li>
 Supporting end-users by diagnosing and resolving computer hardware, network, and application issues.
 </li>
 <li>
 Assist with cross-training of other team members, as needed.
 </li>
 <li>
 Provide excellent customer service, staying calm and communicating clearly and professionally in stressful situations.
 </li>
 <li>
 Perform other tasks as assigned by management.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Skills:
 
 
 <ul>
 <li>
 Experience working within SaaS Tools to perform basic tasks, such as user creation and password resets.
 </li>
 <li>
 Ability to use and troubleshoot Microsoft Windows, Office, Office365, and macOS.
 </li>
 <li>
 Highly analytical thinker and troubleshooter.
 </li>
 <li>
 Detail oriented with excellent documentation and communication skills.
 </li>
 <li>
 Self-motivated, passionate about technology, with the desire to learn new things.
 </li>
 <li>
 Foundational understanding of operating systems and servers, both physical and virtual.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Benefits:
 
 
 <ul>
 <li>
 401(k)
 </li>
 <li>
 Dental insurance
 </li>
 <li>
 Health insurance
 </li>
 <li>
 Paid time off
 </li>
 </ul>
</div>

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10000 computer technical support specialist jobs Near Me

Information Technology Support Specialist

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Information Technology Support Specialist