computer technical support specialist

<div>KBR&rsquo;s Sustainable Technology Solutions (STS) group is looking for an IT Project Support Specialist to support the multi-year general maintenance services contract covering Petro Rabigh Polymer I and Polymer II plants at Rabigh in the Kingdom of Saudi Arabia.
The IT Project Support Specialist to install and maintain computer software, hardware, networks, and operating systems at the project site. This role will provide technical support to the project and ensure optimal use of systems and networks.
Responsibilities:
<ul><li>Provide first- and second-line desktop incident management to all KBR staff and any potential remote users, including client-level patching and anti-virus issues</li><li>
Ensure day-to-day management of DASH incidents and requests in the appropriate queues including expediting resolution of escalated issues</li><li>
Coordinate with users for the replacement of aged PCs</li><li>
Follow KBR Global procedures and regional work instructions for delivery of IT services</li><li>
Complete the configuration (build) and delivery of desktop hardware to end users on site</li><li>
Support of printing services</li><li>
Provide completion of Desktop moves, installs and demobilizations</li><li>
Complete desktop patching and cable work to schedule (not structured cabling)</li><li>
Support conference and meeting rooms as required</li><li>
Complete manual installation of software as required and when approved</li><li>
Maintain good communication with KBR end users, customers, and KBR IT regional teams</li><li>
Provide guidance to end-users and customers regarding company policies and best practices for IT</li><li>
Ensure delivery of IT services follows KBR global procedures and regional work instructions</li><li>
Ensure any asset equipment assignments and re-assignments are correctly updated within DASH following standard KBR processes</li><li>
Provide appropriate support of voice services, associated with the Global Voice Team</li></ul>
Qualifications:<ul><li>
HS diploma or local equivalent</li><li>
7 + years of experience within Information Technology</li><li>
Proven experience as a hands-on IT Project Support Specialist within a project site environment</li><li>
Highly proficient with IT and office computing applications (e.g. Microsoft Office, Teams, etc.)</li><li>
In depth understanding of diverse computer systems &amp; networks</li><li>
Proven ability to ensure security and privacy of networks &amp; computer systems</li><li>
Excellent diagnostic and problem-solving skills</li><li>
Strong customer focus to respond quickly to customer needs</li><li>
Strong writing and communication skills, and ability to document outputs from meetings and interactions with both team members and customers</li><li>
Work requires professional English written and strong verbal communication and interpersonal skills</li><li>
Ability to create strong working relationships with global stakeholders</li><li>
Successfully manage tight timelines</li><li>
Ability to successfully work in a multicultural environment</li></ul><div>
Belong. Connect. Grow. with KBR!</div></div>

IT Project Support Specialist

Grayson Search Partners

<div>
 
 
 Technology Support Specialist
 
 
 
 
 
 
 Location: Washington, DC
 
 
 Office: 5 days a week on-site
 
 
 Hourly Pay Rate: $30.00hr. - $45.00hr. W2
 
 
 Duration: 6+Month contract, could convert perm
 
 
 
 
 
 
 
 
 
 Under the direction of the Technology Support Manager, the Technology Support Specialist provides technical support to end users by diagnosing, resolving, or escalating issues related to hardware, software, and firm-supported technologies. This role is responsible for responding to incidents and service requests submitted through phone, email, and the incident management system while ensuring timely resolution and clear communication with users.
 
 
 
 
 
 The Technology Support Specialist plays a key role in maintaining a high level of service for management and staff by delivering responsive support, configuring technology equipment, and assisting with audio-visual and conferencing technologies used across the firm.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 Respond to and resolve end-user technical issues related to hardware, software, and supported applications.
 </li>
 <li>
 Log and track incidents and service requests within the firm&rsquo;s incident management system, documenting actions taken and resolutions provided.
 </li>
 <li>
 Escalate complex issues when necessary and collaborate with appropriate technical teams to ensure timely resolution.
 </li>
 <li>
 Provide second-level support for Help Desk escalations.
 </li>
 <li>
 Configure, deploy, and maintain desktop hardware and peripherals including workstations, laptops, printers, scanners, and mobile devices.
 </li>
 <li>
 Support Cisco-based telecommunications systems, including configuring extensions and voicemail through Cisco Unified Communications Manager and Cisco Unity Connection.
 </li>
 <li>
 Manage and maintain the firm&rsquo;s technology asset inventory within the asset management system.
 </li>
 <li>
 Support and maintain conference room technology, including launching and managing audio-visual and video conference meetings.
 </li>
 <li>
 Coordinate and manage video conferencing requests and ensure accurate scheduling and setup.
 </li>
 <li>
 Provide support for collaboration platforms including Zoom, WebEx, and Microsoft Teams.
 </li>
 <li>
 Maintain working knowledge of firm-supported software, hardware, and emerging technologies.
 </li>
 <li>
 Document support activity, communicate progress clearly, and provide follow-up to end users as needed.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree required; relevant professional certifications are a plus.
 </li>
 <li>
 3+ years of technical support experience in a professional services environment; Management Consulting, Law Firm, Accounting Firm, etc.
 </li>
 <li>
 Strong experience supporting Windows operating systems and Microsoft Office environments.
 </li>
 <li>
 Experience supporting Citrix, VPN technologies, and legal applications such as iManage/FileSite or similar document management systems preferred.
 </li>
 <li>
 Solid knowledge of desktop hardware, peripherals, mobile devices (iOS and Android), printers, and audio-visual systems.
 </li>
 <li>
 Experience supporting video conferencing platforms including Zoom, WebEx, and Microsoft Teams.
 </li>
 <li>
 Familiarity with networking concepts including TCP/IP, DHCP, Ethernet, and wireless connectivity.
 </li>
 <li>
 Experience supporting external drives, local backup solutions, personal firewalls, and wireless networking devices.
 </li>
 <li>
 Ability to work independently while supporting attorneys, executives, and staff in a fast-paced professional environment.
 </li>
 <li>
 Strong customer service orientation and ability to communicate technical issues clearly and professionally.
 </li>
 <li>
 Excellent interpersonal skills with the ability to remain calm and professional under pressure.
 </li>
 <li>
 Flexibility to support occasional after-hours needs and respond via a firm-provided mobile device.
 </li>
 <li>
 Demonstrated ability to quickly learn and adapt to new technologies.
 </li>
 </ul>
 
 
</div>

Information Technology Support Specialist

The Highland Falls - Fort Montgomery CSD

The Highland Falls-Fort Montgomery Central School District is located in the heart of the scenic Hudson River Valley and draws students from Highland Falls, Fort Montgomery, West Point and Garrison. Adjacent to the United States Military Academy at West Point and 40 miles from New York City, the district offers tremendous opportunity for cultural enrichment, athletics, leadership and highly competitive academics.The Highland Falls-Fort Montgomery Central School District is accepting applications for Substitute Computer Maintenance Specialists. The successful candidates will be responsible for assisting in the maintenance of computer systems throughout the school district, including stand-alone microcomputers, local area networks and connectivity to all building computer systems.Typical Work Activities include but are not limited to:<ul><li>Assists in microcomputer repair, preventative maintenance and cleaning of all microcomputer equipment and assesses when repairs require outside of the district specialist and/or return to the manufacturer;</li><li>Assists Director of Information Services in installing and maintaining microcomputers throughout the District;</li><li>Assists building office personnel with electrical and peripheral computer connections for sharing printers, monitors and disk drives;</li><li>Assists in locating resources necessary to maintain computer equipment and software throughout the District;</li><li>Instructs users on corrective action to remedy computer malfunctions;</li><li>Installs computer application software under the supervision of technical personnel;</li><li>Diagnoses hardware malfunctions and, under the supervision of technical personnel, may correct problems;</li><li>Attends training as needed to upgrade skills;</li><li>May assist in computer office management procedures such as inventory control and records management.</li></ul>The ideal candidate should be/have:<ul><li>Good knowledge of the operations of computer systems;</li><li>Working knowledge of computer hardware;</li><li>Working knowledge of computer networking systems;</li><li>Ability to learn to troubleshoot and identify hardware problems;</li><li>Ability to install computer software;</li><li>Ability to communicate technical advice to users;</li><li>Mechanical aptitude;</li><li>Physical condition commensurate with the demands of the position.</li></ul>Minimum Qualifications: Either:<ul><li>Graduation from a regionally accredited college or university or one accredited by the NYS Board of Regents to grant degrees with an Associate's degree or higher in Computer Science, Computer Information Systems; Computer Information Technology or related field; OR</li><li>Graduation from high school or possession of a high school equivalency diploma and two (2) years experience involving maintenance, installation or repair of computer hardware, software or networking systems.</li></ul>NOTE: Possession of A+ Certification may be substituted for one (1) year of required experience.NYSED fingerprint clearance is required.Interested candidates should submit a cover letter and resume for consideration.Pay: $26.00 - $28.00 per hourWork Location: In person

Substitute Computer Maintenance Specialist

Cayuse Holdings

<div>Overview:

Employment in this role is conditional upon successful execution of the contract by the client. 
The Work
The SME Computer User Support Specialist is responsible for managing the daily logistics associated with deploying integrated IT solutions. Duties include scheduling, provisioning, imaging, patching, securing, sanitizing, testing, tracking, distribution, storage, and transportation of IT assets. 
This position aligns with Cayuse&rsquo;s core values of Innovation, Excellence, Collaboration, Adaptability, and Integrity by fostering technical solutions that meet customer needs, promoting teamwork, and prioritizing quality in deliverables.
Responsibilities:

Key Responsibilities<ul><li>
Provides technical assistance to computer users.</li><li>
Answer questions or resolve computer problems for clients in person, or via telephone or electronically.</li><li>
May help with the use of computer hardware and software, including printing, installation, word-processing, electronic mail, and operating systems.</li><li>
Provides technical/management leadership on major tasks or technology assignments.</li><li>
Provide day-to-day technical guidance and desk side support technical assistance to team members.</li><li>
Establishes goals and plans that meet project objectives.</li><li>
Experience with domain and expert technical knowledge.</li><li>
Directs and controls activities for a client, having overall responsibility for financial management, methods, and staffing to ensure that technical requirements are met.</li><li>
Interactions involve client negotiations and interfacing with senior management. Decision-making and domain knowledge may have a critical impact on overall project implementation.</li><li>
Deliver 24/7/365 IT technical support to approved seat service end users at 1650 different CONUS and OCONUS locations and sites to ensure proper configuration, installation, and maintenance of data input/output devices to include 40,000 laptops/tablets/workstations, 13,000 mobile devices, 32,000 VOIP devices, monitors, printers, scanners, copiers, cabling, external data storage devices, and network interface devices.</li><li>
Provide timely restoration and proper maintenance of laptops/tablets/workstations and peripheral devices.</li><li>
Provide recommendations on lifecycle replacement of equipment and manage full-asset management lifecycle from acquisition to disposition IAW policies.</li><li>
Identify logs and track user issues, software conflicts and hardware device conflicts through IT incident ticketing system; provide resolution and/or escalate for assistance.</li><li>
Provide desk side technical support services that require technical support or root cause determination that exceeds Tier 1/2 support capabilities.</li><li>
Update and maintain a knowledge base for investigating, diagnosing, and resolving incidents as applicable.</li><li>
May supervise others.</li><li>
Other duties as assigned.</li></ul>
Qualifications:

Qualifications &ndash; Here&rsquo;s What You Need<ul><li>
Associate or Bachelor's degree in a related field.</li><li>
9 years of experience in Computer User Support.</li><li>
COMPTIA Security Certification, preferred.</li><li>
Secret Clearance is required.</li><li>
Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.</li></ul>
Minimum Skills:<ul><li>
Must possess problem-solving skills.</li><li>
Exceptional communication skills, both oral and written.</li><li>
Ability to respond effectively to customers with a sense of urgency.</li><li>
Proficient in Microsoft and Adobe toolsets, including Excel, Word, PowerPoint, Acrobat, etc.</li><li>
Highly motivated with the ability to handle and manage multiple tasks at any one time.</li><li>
Ability to forge new relationships, individual and teaming in nature.</li><li>
Must be a Self-starter, that can work independently and as part of a team.</li></ul>
Our Commitment to you / overview of benefits
<ul><li>Medical, Dental and Vision Insurance; Wellness Program.</li><li>
Flexible Spending Accounts (Healthcare, Dependent Care, Commuter).</li><li>
Short-Term and Long-Term Disability options.</li><li>
Basic Life and AD&amp;D Insurance (Company Provided).</li><li>
Voluntary Life and AD&amp;D options.</li><li>
401(k) Retirement Savings Plan with matching after one year.</li><li>
Paid Time Off.</li></ul> 
Reports to: Vice President &ndash; Business Development 
Working Conditions
<ul><li>Professional office environment with the ability to work on-site.</li><li>
Must be physically and mentally able to perform duties extended periods of time.</li><li>
Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position.</li><li>
Must be able to establish a productive and professional workspace.</li><li>
Must be able to sit for long periods of time looking at computer screen.</li><li>
May be asked to work a flexible schedule which may include holidays.</li><li>
May be asked to travel for business or professional development purposes.</li><li>
May be asked to work hours outside of normal business hours.</li></ul> 
Other Duties: Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Cayuse is an Equal Opportunity Employer. All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law.
Pay Range: USD $32.00 - USD $45.00 /Hr.</div>

SME Computer User Support Specialist

EXA Capital, Inc

Software Technical Support Specialist &ndash; Role OverviewWe&rsquo;re looking for a highly skilled Technical Support Specialist with a strong technical foundation and a passion for solving complex problems. This role goes far beyond traditional customer service &mdash; our ideal candidate has hands-on experience with software technical support, database management, and technical documentation, and is comfortable working directly with both customers and developers.This is a long-term position with room for growth, learning, and meaningful impact on our product and customer experience.What We Do<ul><li>Provide advanced technical support to customers via live calls, video meetings, email/tickets, and chat</li><li>Troubleshoot software issues, identify potential bugs, and clearly document details for the development team</li><li>Work with databases using SQL, Microsoft Access, and Excel (Power BI experience is a plus)</li><li>Create and maintain Knowledge Base articles for both customers and internal processes, create training materials, and implementation documentation</li><li>Collaborate with cross-functional teams to ensure smooth product adoption and customer satisfaction</li><li>Assist with CRM-based workflows and ticket management (Zendesk/HubSpot experience preferred)</li></ul>Key Qualifications<ul><li>Exceptional verbal and written communication skills in clear, fluent English</li><li>Strong experience in database management</li><li>Proficiency in SQL or Microsoft Access</li><li>Strong Excel skills</li><li>Power BI experience is a plus</li><li>Proven experience in software support and technical troubleshooting</li><li>Comfortable working directly with customers through calls, video meetings, and screen sharing</li><li>Ability to clearly communicate technical issues to both technical and non-technical audiences</li><li>Familiarity with CRM platforms (e.g., Zendesk, HubSpot) is a plus</li><li>A desire for a long-term, growth-oriented position where contributions make a real impact</li></ul>Job Type: Full-timeWork Location: In person

Software Technical Customer Support Specialist

PROSOFT

<div>The Computer User Support Specialist shall work to provide Tier II and III user support for Network and System assets. They will be responsible to:
a. Provide desktop support and service desk operations, including troubleshooting hardware and software issues across Windows and macOS platforms.
b. Support Microsoft 365 applications and services, including Outlook, Teams, OneDrive, and SharePoint.
c. Utilize remote support tools such as Remote Desktop Protocol (RDP) and System Center Configuration Manager (SCCM) to resolve technical issues.
d. Operate and manage ticketing systems (e.g., ServiceNow, BMC Remedy, Jira) for incident tracking, resolution, and escalation.
e. Perform user account management within Active Directory, including user provisioning, group policy administration, and access control configuration.
f. Demonstrate awareness of cybersecurity best practices and adherence to data handling, access control, endpoint security, and incident reporting procedures.
g. Maintain compliance with role-based access control (RBAC) and acceptable use policies.
h. Exhibit strong written and verbal communication, effective customer service, and problem-solving skills in high-pressure environments.
i. Participate in or support shift-based or on-call operational schedules, as required.
j. Support remote and hybrid workforce environments with an understanding of service-level agreements (SLAs) and ITIL practices.
Qualifications:
Minimum of two (2) to four (4) years of relevant experience for Tier II support roles, or four (4) or more years of experience for Tier III roles in advanced support functions such as system access management, endpoint administration, or incident response. KSAs include:
<ul><li>Basic networking knowledge to diagnose and resolve connectivity issues involving TCP/IP, DNS, DHCP, and VPN technologies.</li></ul>
Education:
Associate Degree in Information Technology, Computer Science, or a related field. A Bachelor's degree in Information Technology or a closely related discipline is preferred.
Certifications:
<ul><li>Active Security + CE or higher</li></ul></div>

Computer User Support Specialist - Top Secret

<div>Title:
Information Technology Technical Support Specialist
BELONG. CONNECT. GROW. with KBR.
Around here, we define the future. We are a company of innovators, thinkers, creators, explorers, volunteers, and dreamers. But we all share one goal: to improve the world responsibly and safely.
Job Posting Description / Job Duties &amp; Responsibilities:
Must currently have an active or have open/ongoing investigation for US government security clearance (Secret).
KBR is seeking a multi-discipline Information Technology (IT) Technical Support Specialist to join our team in support of Facility Unique and Specialized Engineering Support (FUSE) projects at NASA&rsquo;s Wallops Flight Facility under the Range Operations Contract (ROC). This position is responsible for the ongoing technical support of various facility information technology, applications, and network systems. Under general supervision, solves complex problems requiring detailed technical knowledge of field and industry best practices. Uses experience and problem-solving skills to develop and improve processes.
The individual is responsible for technical support and/or integration of systems in relation to RF distribution, A/V support, telemetry data transport, emergency notification, radio systems, surveillance and mission voice platforms required for mission operations.
Responsibilities include planning, designing, integrating, testing, troubleshooting for assigned projects/tasks.
The individual may serve as an assistant point of contact to the code 780 IT FUSE support required by programmatic and mission support. Also serves as on-console support for mission launches to coordinate immediate service area response.
Required Education / Experience:<ul><li>
Bachelor&rsquo;s Degree (or evaluated equivalent) in related field and 2 or more years of related experience</li></ul>
Skills:<ul><li>
Proven ability to research and problem solve, both independently and within a team environment</li><li>
Proven ability to be hands-on with technical equipment for installation, test, and validation</li><li>
Thrives in fast-paced environment with evolving requirements and last-minute requests</li><li>
Must be able to comprehend and follow complex procedural documentation and guidance</li><li>
Strong interpersonal and communication skills to work directly with client, teammates, business partners, end-users, and other stakeholders</li></ul>
Preferred Experience:<ul><li>
Experience with TCP/IP networking, multicast, switching, and general system integration principles</li><li>
Experience troubleshooting end-to-end signal/data paths across RF, IP, fiber, and application layers</li><li>
Certifications are evaluated if presented</li></ul>
Scheduled Weekly Hours: 40
KBR Benefits
KBR offers a selection of competitive lifestyle benefits which could include 401K plan with company match, medical, dental, vision, life insurance, AD&amp;D, flexible spending account, disability, paid time off, or flexible work schedule. We support career advancement through professional training and development.
Click here to learn more: KBR Benefits
#LI-EM2
Belong, Connect and Grow at KBR 
 
At KBR, we are passionate about our people and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a People First company. That commitment is central to our team of team&rsquo;s philosophy and fosters an environment where everyone can Belong, Connect and Grow. We Deliver &ndash; Together.
KBR is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.</div>

Information Technology Technical Support Specialist

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