computer technical support specialist

Bosta

<div>
 Company Overview:
 <br/>
 <br/>
 Bosta is a rapidly growing tech startup aiming to revolutionize the logistics and financing landscape for e-commerce in the Middle East and Africa regions. The company specializes in catering to individuals who leverage social media platforms to sell their products. Bosta's mission is to empower e-commerce entrepreneurs to succeed by providing end-to-end solutions that streamline digital trade, logistics and facilitate financing.
 <br/>
 <br/>
 <strong>
  Our Engineering
  <br/>
  <br/>
 </strong>
 For our customers, we care deeply about delivering amazing user experiences. Delivery can be a messy business, but our customers love our intuitive and easy-to-use software. For the internal teams, we write software to run every part of our business: Operations, CS, accounting, and Sales. As we scale, automation, data, and AI will enable our team to move faster and smarter.
 <br/>
 <br/>
 <strong>
  About the Role:
  <br/>
  <br/>
 </strong>
 We are looking for a competent IT Help desk Specialist to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them. An excellent IT Help desk Specialist must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers. The goal is to create value for our colleagues that will help preserve company reputation and business.
 <br/>
 <br/>
 <strong>
  Here's what you'll be doing at Bosta.
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Installs and configures computer hardware, software, systems, printers and scanners
  </li>
  <li>
   Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
  </li>
  <li>
   Repair and replace equipment as necessary
  </li>
  <li>
   Assists in monitoring the ticketing system queue for requests to assign them to the relevant help desk team member
  </li>
  <li>
   Coordinates and supports end-user issues remotely and on-site
  </li>
  <li>
   Provides 1st level support on the cloud-based and on-premise IT infrastructure
  </li>
  <li>
   Provides IT Manager with regular reports like inventory, pending POs, weekly plan, and other checklists.Provides technical assistance to the rest of the helpdesk team
  </li>
  <li>
   Works on implementations in new sites and assists the team
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Job Requirements:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   1-2 years of experience in IT technical support
  </li>
  <li>
   BSc/BA in IT, Computer Science, or a relevant field
  </li>
  <li>
   Troubleshooting skills and problem-solving
  </li>
  <li>
   Excellent communication skills
  </li>
  <li>
   Good understanding of computer systems and other tech products in the market
  </li>
  <li>
   Experience with ticketing and asset management systems
  </li>
  <li>
   Relevant IT Technical Support Courses like CompTIA A+ or similar
  </li>
  <li>
   CCNA &amp; MCSA courses - certified is a plus
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>


Junior IT Support Specialist

Pavago

<b>Job Title:</b> Tech Support Specialist
<br><b>Position Type:</b> Full-Time, Remote
<br><b>Working Hours:</b> U.S. client business hours (with flexibility for shifts, weekends, or on-call rotation depending on SLA requirements)
<br><br>
<b>About the Role:</b><br>
Our client is seeking a Tech Support Specialist to provide timely, effective technical assistance to customers and internal users. This role involves troubleshooting hardware, software, or SaaS issues, resolving tickets, and escalating complex cases to higher-tier teams. The Tech Support Specialist ensures customers feel supported and that technical issues are resolved quickly, accurately, and professionally.
<br><br>
<b>Responsibilities:</b><b>Customer Support & Troubleshooting:</b><br>
<ul>
<li>Respond to support tickets, calls, and chats through platforms like Zendesk, Freshdesk, Jira Service Desk, or ServiceNow.</li>
<li>Diagnose and resolve Level 1/Level 2 technical issues (password resets, connectivity issues, app errors).</li>
<li>Provide step-by-step guidance to customers in non-technical language.</li>
</ul>
<b>Issue Escalation:</b><br>
<ul>
<li>Escalate unresolved or complex issues to Tier 2/3 support, DevOps, or engineering teams.</li>
<li>Document troubleshooting steps before handoff to minimize duplication of work.</li>
</ul>
<b>System Administration (Basic):</b><br>
<ul>
<li>Perform account provisioning, access permissions, and system resets.</li>
<li>Support onboarding/offboarding processes for internal users.</li>
</ul>
<b>Documentation & Knowledge Base:</b><br>
<ul>
<li>Create and update internal support documentation and FAQs.</li>
<li>Document recurring issues and solutions to improve resolution speed.</li>
</ul>
<b>Monitoring & Alerts:</b><br>
<ul>
<li>Use monitoring tools (Datadog, Splunk, New Relic, or equivalent) to identify issues proactively.</li>
<li>Report trends and recurring problems to leadership for root cause analysis.</li>
</ul>
<b>Collaboration:</b><br>
<ul>
<li>Partner with product, QA, and engineering teams to provide feedback on bugs or feature requests.</li>
<li>Share customer insights to improve product functionality.</li>
</ul>
<b>What Makes You a Perfect Fit:</b><br>
<ul>
<li>Clear, empathetic communicator with strong problem-solving skills.</li>
<li>Comfortable working across multiple systems and tools simultaneously.</li>
<li>Calm and professional under pressure, especially with frustrated customers.</li>
<li>Detail-oriented with strong documentation habits.</li>
</ul>
<b>Required Experience & Skills (Minimum):</b><br>
<ul>
<li>1–2 years technical support, IT helpdesk, or customer-facing troubleshooting.</li>
<li>Experience with ticketing systems (Zendesk, Jira, ServiceNow).</li>
<li>Familiarity with SaaS applications, networking basics, or operating systems (Windows, macOS, Linux).</li>
<li>Strong written and verbal English skills.</li>
</ul>
<b>Ideal Experience & Skills:</b><br>
<ul>
<li>CompTIA A+, Network+, or equivalent certifications.</li>
<li>Experience supporting APIs, integrations, or SaaS platforms.</li>
<li>Exposure to monitoring tools (Datadog, Splunk, New Relic).</li>
<li>Industry experience in SaaS, IT services, or hardware support.</li>
</ul>
What Does a Typical Day Look Like?
<br>A Tech Support Specialist’s day revolves around resolving technical issues and ensuring customers remain productive. You will:
<br><ul>
<li>Start by checking ticket queues, prioritizing urgent SLA-bound issues.</li>
<li>Respond to support tickets and calls, troubleshooting step by step and documenting your process.</li>
<li>Escalate complex issues to Tier 2/3 support, ensuring detailed notes are logged.</li>
<li>Update FAQs and knowledge base articles as recurring issues are identified.</li>
<li>Collaborate with product and engineering teams to flag bugs or provide feedback.</li>
<li>Wrap up by reviewing metrics (ticket resolution times, backlog) and planning improvements.</li>
</ul>
<b>In essence:</b> you are the first line of defense for technical problems, ensuring issues are resolved efficiently while keeping customers confident and informed.
<br><br>
<b>Key Metrics for Success (KPIs):</b><br>
<ul>
<li>First Response Time (FRT) within SLA.</li>
<li>Average Resolution Time (ART) reduced over time.</li>
<li>First Contact Resolution (FCR) rate ≥ 70–80%.</li>
<li>CSAT score ≥ 90%.</li>
<li>Knowledge base updated regularly with recurring solutions.</li>
</ul>
<b>Interview Process:</b><br>
<ul>
<li>Initial Phone Screen</li>
<li>Video Interview with Pavago Recruiter</li>
<li>Practical Task (e.g., resolve 2–3 simulated support tickets or walk through a troubleshooting case)</li>
<li>Client Interview with Support/Engineering Leadership</li>
<li>Offer & Background Verification</li>
</ul>


Technical Support Specialist (IT Support Specialist)

Gülermak Heavy Industries Construction Contracting Co inc

<div>
 <p>
  <strong>
   Role Purpose
  </strong>
 </p>
 <p>
  We are seeking an
  <strong>
   IT Support Specialist
  </strong>
  to join our Information Technology Department. The successful candidate will be responsible for providing end-user support, managing local network infrastructure, and ensuring the smooth operation of video conferencing systems. This role will closely collaborate with the Global IT team to maintain high service standards and operational continuity.
 </p>
 <p>
  <strong>
   Key Responsibilities
  </strong>
 </p>
 <ul>
  <li>
   Provide technical support for end-user hardware and software (PCs, printers, peripherals)
  </li>
  <li>
   Deliver continuous support for Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive, and other Office components)
  </li>
  <li>
   Configure, support, and troubleshoot local network devices (ISP Metro Ethernet/RF, routers, firewalls, switches, wireless access points)
  </li>
  <li>
   Monitor, maintain, and troubleshoot network connectivity and performance
  </li>
  <li>
   Manage printing services
  </li>
  <li>
   Configure and maintain video conferencing devices, ensuring seamless meeting experiences and resolving AV-related issues
  </li>
  <li>
   Perform hardware configuration, log analysis, and issue resolution
  </li>
  <li>
   Collaborate with the Global IT team and external vendors for escalations and improvements
  </li>
 </ul>
 <p>
  <strong>
   Required Qualifications
  </strong>
 </p>
 <ul>
  <li>
   Knowledge of Active Directory and the Microsoft 365 ecosystem
  </li>
  <li>
   Basic understanding of networking (IP, DHCP, DNS, NAT, VLAN, etc.)
  </li>
  <li>
   Hands-on experience with video conferencing systems and AV equipment
  </li>
  <li>
   Minimum of 3 years of experience in providing end-user support in a corporate environment
  </li>
  <li>
   Strong communication and problem-solving skills
  </li>
  <li>
   Proactive team player with a solution-oriented mindset
  </li>
  <li>
   Good command of English communication skills
  </li>
  <li>
   <em>
    (Preferred)
   </em>
   Relevant certifications such as MS-900 and CCNA
  </li>
 </ul>
 <p>
 </p>
</div>


Information Technology Support Specialist

SDI Presence

<div><div><b>Company</b></div><div>
SDI Presence LLC is an IT consultancy and managed services provider (MSP) that leverages its strong team presence to advance our clients to a secure digital enterprise. With a 28-year corporate resume, SDI delivers strategic managed services, IT consulting, and hybrid multicloud infrastructure solutions to optimize our clients&rsquo; technological environments. SDI is NMSDC-certified, with a portfolio of clients that includes some of the nation&rsquo;s largest airports, utilities, commercial real estate portfolios, and government agencies. SDI is backed by Abry Partners, a Boston-based sector-focused private equity firm with $5B under management and more than 30 years of experience in the technology market. Visit us at SDIPRESENCE.COM and connect with us on X and LINKEDIN.</div><div>
</div><div><div><b><i>
Although we list out what we generally look for in this job description, we are very likely missing other attributes and skills that you have that could make you a great fit but are not currently listed. The point we&rsquo;re getting at is it doesn&rsquo;t hurt to take a chance and apply!</i></b></div></div><div>
</div><div>
SDI&rsquo;s client is committed to advancing enterprise technology through hands-on support and innovative solutions. As an Apprentice IT Support Specialist, you will join a team dedicated to delivering exceptional IT service and support for Microsoft Co-Pilot and M365 Office Suite users.</div><div>
Our organization values curiosity, initiative, and continuous learning, and we encourage candidates with diverse backgrounds and skills to apply&mdash;even if you don&rsquo;t meet every requirement listed.</div><div>
</div><div><b>
Summary</b></div><div>
The Apprentice IT Support Specialist provides frontline technical support for Microsoft Co-Pilot and M365 Office Suite users. This role offers hands-on experience in troubleshooting, client communication, and IT service delivery, while developing foundational skills for a career in enterprise technology. You will be responsible for diagnosing and resolving basic technical issues, documenting solutions, and escalating complex problems to higher-level support teams. This position is fully on-site 5 days/week.</div><div>
</div><div><b>
Responsibilities</b></div><ul><li>
Respond to client inquiries and provide technical support via phone, email, and chat</li><li>
Diagnose and resolve basic Microsoft Co-Pilot issues for M365 Office Suite users</li><li>
Document and track issues in ticketing systems (e.g., Jira, ServiceNow)</li><li>
Escalate complex problems to L2/L3 support teams</li><li>
Follow up with clients to ensure issues are fully resolved</li><li>
Maintain technical documentation and service catalog</li><li>
Participate in team meetings and contribute to knowledge sharing</li><li>
Support M365 Co-Pilot processes (training completion reporting, license tracking, etc.)</li></ul><p><b>
Requirements</b></p><ul><li>
Genuine curiosity for AI and enterprise technology</li><li>
Familiarity with Microsoft Co-Pilot</li><li>
Knowledge of M365 Office Suite (Word, Excel, Outlook, Teams, etc.)</li><li>
Familiarity with Windows operating systems</li><li>
Experience with ticketing systems (e.g., Jira, ServiceNow)</li><li>
Proficiency in remote desktop tools</li><li>
Understanding of basic IT concepts and terminology</li><li>
Strong time management and organizational skills</li><li>
Strong communication and problem-solving skills</li><li>
Attention to detail for client issues and ability to escalate as needed</li><li>
Willingness to take initiative and learn independently</li></ul><p><b>
Deliverables</b></p><ul><li>
Timely resolution of support tickets submitted via ServiceNow, email, or phone</li><li>
Accurate documentation of issues and resolutions</li><li>
Status reports and updates for team and client stakeholders</li><li>
Participation in training and process improvement initiatives</li></ul><p><b>
Learning &amp; Growth Opportunities</b></p><ul><li>
Structured training on Microsoft Co-Pilot and M365 Office Suite</li><li>
Exposure to enterprise IT service delivery and support workflows</li><li>
Mentorship from experienced IT professionals</li><li>
Opportunities to contribute to process improvement and knowledge sharing</li></ul><div><b>
Other Duties</b></div><div>
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.</div><div>
</div><div><b>
Equal Opportunity Employer Statement</b></div><div>
SDI Presence is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. SDI Presence makes hiring decisions based solely on qualifications, merit, and business needs at the time.</div><div>
</div><div><b>
Staffing Firms</b></div><div>
SDI Presence does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between SDI Presence and the recruitment agency or party requesting payment of a fee.</div></div>

Apprentice (IT Support Specialist)

D.A. Davidson Companies

<div><div>D.A. Davidson Companies is an independent, employee-owned company with a rich history spanning more than 80 years. We are dedicated to conducting our business in accordance with the highest standards of integrity and ethics, and delivering outstanding service to our clients and each other. We support a friendly, open and supportive culture, and encourage candid communication and productive engagement that make our companies and each of us better. Just as we work to improve our clients&rsquo; financial well-being, we also work to strengthen local communities&mdash;and giving back is one of our core values. You can learn more about our company culture and impact in our latest annual report.</div><div></div><div><b><br>
Summary/Function:</b></div><div>
Use knowledge and skills obtained through education and job experience to continuously support users from multiple business groups within DA Davidson. The position will adhere to ITIL principals and be responsible for the resolution and/or escalation of various hardware and software issues, both in-person and remotely.</div><div></div><div><b><br>
Requirements/Qualifications:</b></div><ul><li>Working knowledge of a Service Desk including ticketing systems, phone system, supporting business applications, workflows and processes</li><li>Proficient knowledge of basic computer hardware</li><li>Bachelor&rsquo;s degree in field of specialty or equivalent IT Support experience</li><li>Proficient computer skills and knowledge of software packages and their applications to include Microsoft Office and Microsoft operating systems</li><li>Excellent communication skills, both oral and written; ability to communicate technical directions, both in person and over the phone to people with a wide variety of technical expertise</li><li>Excellent customer service skills; ability to work successfully with a variety of personalities and various management levels</li><li>Familiar with department policies, processes and procedures</li><li>Consistently treat others with respect and maintain professional attitude and behavior</li><li>Ability to work a variety of shifts</li><li>Ability to safely lift and carry as much as 35 pounds</li><li>Experience working in a team-oriented, collaborative environment</li><li>Highly self-motivated and self-directed</li><li>Organized and detail oriented</li><li>Ability to work in a fast-paced, regulatory, and time sensitive environment</li><li>Ability to triage and identify when escalation is necessary</li><li>Problem solving skills and critical thinking</li><li>Maintain or ability to obtain ITIL foundation certification within 1 year of start date</li></ul><div></div><div><b><br>
Duties:</b></div><ul><li>Respond, resolve, and escalate incidents or requests, both in person and over the phone, in a timely manner</li><li>Attain performance goals set by management for resolving incidents and requests.</li><li>Be logged into the support queue defined hours; provide escalation support and satisfactory customer service</li><li>Troubleshoot and assist D.A. Davidson Companies&rsquo; employees with using their computer and computer peripherals, applications and security credentials</li><li>Evaluate workload and capacity of computers and computer system to determine feasibility of expanding or enhancing capabilities or performance; recommend improvements to IT management</li><li>Assist in the support of business applications to include but not limited to: patching, testing, software licensing tracking, installing, upgrading, receiving application training, attending internal and external meetings, providing end user training, monitoring application performance, working with vendor support and sales, budgeting and creating documentation to end users and IT staff</li><li>Assist in the support of computer life-cycle and office technology to include but not limited to: patching, imaging, deploying, transferring user profiles, evaluating, securing, receiving training on computer O/S and hardware, maintain inventory, manage printer support agreements, work with vendor support and sales, provide documentation to end users and IT staff and help resolve incidents with computer related to the O/S, core applications or hardware that has been escalated from the Service Desk</li><li>Work with management to improve personal technical proficiency, support and customer service skills; identify and complete technical training and certifications; develop other work or career goals where progress can be tracked and discussed</li><li>Learn and adhere to all D. A. Davidson Companies&rsquo; policies and procedures; attend scheduled meetings or training sessions around existing or new policies and/or procedures; recommend change to IT procedures to improve productivity and/or reduce costs</li><li>Adhere to and educate users of our defined cybersecurity best practices, which include credential management, phishing and malicious vigilance, and physical security measures.</li><li>Manage time to adhere to SLAs while maintaining service excellence</li><li>Use ITSM tools and ticketing systems for tracking and contributing to a shared knowledge base</li><li>Utilize ITIL best practices</li><li>Use and improve upon existing tools, services, and procedures</li><li>Other duties as assigned</li></ul><div></div><div><b><br>
What we offer:</b></div><div>
Competitive salary plus excellent benefits and perks including, but not limited to:
</div><ul><li>Medical, Dental and Vision</li><li>Company 401(k)and ESOP contribution
</li><li>Generous sick, vacation, and maternity/parental leave</li><li>Paid holidays</li><li>Professional Development Opportunities</li><li>Tuition Reimbursement ($15,000 lifetime cap)</li><li>Charitable gift-matching program</li><li>Davidson Day of Giving &ndash; Our tradition of positively impacting communities in which we live and work.<br>
</li></ul><div></div><br>
<div>D.A. Davidson has been in business for 90 years! As an employee-owned company, our success is driven by our high standards of business ethics, integrity and the belief that our Associates are our most important assets. We hope you will consider joining us!<br>
</div><div></div><br>
<div>We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.</div>
<div>At D.A. Davidson, we are committed to fostering a diverse environment that supports the development and inclusivity of all employees.</div><div></div><div><br>
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.</div><div></div><div><br>
Please answer all questions carefully: incomplete or inaccurate answers may impact your potential employment. By clicking Submit Application, you declare that all statements in this application are truthful to the best of your knowledge. California applicants please see D.A. Davidson's California Resident Privacy Policy.</div>
<p>
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</p></div>

Computer Support Specialist

CALL BOX BPO

<p>Under limited supervision, performs technical and administrative work in supporting and maintaining the Point of Sales (POS) systems and related devices for our Clients. Work involves maintenance and support of all computers (POS devices, servers, desktops and laptops), databases, networked and standalone printers, label printers, scanning equipment and all other IT equipment.</p><p><b>Essential Job Duties</b></p><ul><li>Supports and maintains POS system computers (servers, desktops, cash registers, laptops and tablets).</li><li>Supports and maintains POS related devices, like POS printers, scanners, cash drawers and EFTPOS terminals.</li><li>Supports and maintains all scanning equipment, including handheld scanners and wireless access points.</li><li>Supports, trains, sets up, and troubleshoots users company-wide.</li><li>Uses a variety of computer software such as Office 365, Ms Office Suite, Windows Server OS, etc.</li><li>Prepares documentation of all adds, moves, and changes throughout the network.</li><li>Performs general administrative/office duties as required, including preparing reports and correspondence, entering and retrieving computer data, copying and filing documents, sending and receiving emails, answering the telephone, etc.</li><li>High level of attention to detail, following proven processes and guidelines as set by the organization. Our key focus is quality and consistency for proven customer satisfaction.</li><li>Keenly works in a team environment, happy to share learning&rsquo;s and assist others.</li><li>Is prepared to work overtime, Performs related duties as required.</li><li>Great Problem Solving and analytical skills, Able to perform well under stress.</li><li>Good English communication skills and very professional in your approach to customer service.</li><li>Night Shift</li></ul><p>Job Type: Full-time</p><p>Pay: Rs90,000.00 - Rs150,000.00 per month</p><p>Ability to commute/relocate:</p><ul><li>Islamabad G-8/Markaz: Reliably commute or planning to relocate before starting work (Required)</li></ul><p>Application Question(s):</p><ul><li>A bachelor's degree in Computer Science or Information Technology is required.</li><li>Male only</li></ul><p>Experience:</p><ul><li>Support: 3 years (Required)</li></ul><p>Language:</p><ul><li>Fluent English (Required)</li></ul><p>Work Location: In person</p>

Technical Support Specialist Onsite (Male with IT/computer Science degree only)

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