computer technician

Triton College

<div><h3 class="jobSectionHeader"><b>Please see Special Instructions for more details.</b></h3>
<ul><li>Rate of pay of $17.00 per hour.</li><li>
Official transcripts required prior to employment (if applicable).</li><li>
Recommended hire will be subject to pre-employment screenings.</li><li>
Triton College is an AA/EOE.</li><li>
Schedule: Hourly up to 15 hours per week, weekdays and some Saturdays required. Schedule to be negotiated.</li></ul></div>
<br><div><div><h2 class="jobSectionHeader"><b>Posting Details</b></h2>
<div><div><div>Posting Summary
</div><p></p><div><div><div><div><b>Posting Number</b></div> <div>S00590P</div>
</div><br>
<div><div><b>Position Title</b></div> <div>Computer Technician</div>
</div><br>
<div><div><b>Position Type</b></div> <div>Hourly</div>
</div><br>
<div><div><b>Department</b></div> <div>Information Technology</div>
</div><br>
<div><div><b>Essential Function</b></div>
<div><b>Essential Function:</b><br>
<br>
Provide support &amp; troubleshoot all desktop computer related problems from assessment to resolution, including onsite technical support to assist end users in operations, and use of Audio Visual (A/V) and computer equipment. This includes projectors, screens, computer peripherals, control systems and video conferencing, as well as occasional small staging and event set ups to include external microphones, mixing boards, laptops, speakers, portable screens, pipe and drape, and well as other random equipment.</div>
</div><br>
<div><div><b>Qualifications</b></div>
<div><div><b>Qualifications:</b><br>
</div><ul><li>Preferred: CompTIA A+ or equivalent certification</li>
<li>Prefer experience with: Microsoft Office Suite, network environment experience, Windows based operation systems, and mobile based hand-held devices.</li>
<li>Apple experience a plus.</li>
<li>2 to 3 years technical experience preferred.</li>
<li>Preferred: Associates degree or equivalent from two-year College or technical school, or equivalent combination of education and experience.</li>
<li>Exceptional internal and external customer service skills.</li>
<li>Strong attention to detail and deductive reasoning skills.</li>
<li>Strong documentation skills.</li>
<li>Experience using helpdesk ticketing systems preferred.</li>
<li>Some knowledge and experience with A/V equipment in meeting/conference room preferred.</li>
<li>Computer Skills to include setup with A/V equipment with both PC and Laptops.</li>
<li>Good Communication Skills &ndash; written, verbal (phone and face-to-face).</li>
<li>Good Organizational Skills.</li>
<li>Must have valid Driver&rsquo;s License.</li>
<li>Must be able to lift 30-40 pounds unassisted.</li>
<li>Must be able to bend, stoop, crouch, kneel, climb, reach, pull, push, grasp, lift, and stand for periods of time.</li>
<li>Must pass background check.</li></ul></div><br>
<p></p>
</div><br>
<div><div><b>Responsibilities</b></div>
<div><div><b>Responsibilities:<br>
</b><br>
<br>
</div><ul><li>Reimage PCs/Macs and install and configure them as directed by senior technicians.</li>
<li>Close and/or open trouble tickets, while following proper guided protocols.</li>
<li>Maintain records/inventory related to computer equipment (PC/ iMAC&rsquo;s) including procuring the use of licenses/registration.</li>
<li>Ensure equipment is in working order and in proper placement.</li>
<li>Provide A/V Support to Electronic classrooms and conference rooms as needed or requested.</li>
<li>Assist with ongoing documentation of processes and procedures.</li>
<li>Maintain inventory list of equipment and security of all equipment that is worked on.</li>
<li>Perform routine preventive maintenance and inspections on all copier, printer, and computer equipment.</li>
<li>Quickly adapting to new processes and procedures in a fast-paced environment.</li>
<li>Diagnostics and troubleshooting of AV/Computer equipment and installations.</li>
<li>Assist installation and service on replacement of consumables such as projector lamps, amps, and other A/V equipment.</li>
<li>Assist installation and service on replacement of computer equipment.</li>
<li>Provide service for electronic/Smart Board classrooms, computer labs, and conference/events and all related tasks associated with said locations.</li>
<li>Conveying technical issues and material to non-technical people.</li>
<li>Strong customer service skills.</li>
<li>Assist full time staff, including working with other hourly personnel as assigned.</li>
<li>Other related tasks and duties as assigned by the Director of Information Technology.</li>
</ul></div>
</div><br>
<div><div><b>Posting Date</b></div> <div>04/10/2026</div>
</div><br>
<div><div><b>Closing Date</b></div>
</div><br>
<div></div><div><div><b>Special Instructions to Applicants</b></div>
<ul><li>Rate of pay of $17.00 per hour.</li>
<li>Official transcripts required prior to employment (if applicable).</li>
<li>Recommended hire will be subject to pre-employment screenings.</li>
<li>Triton College is an AA/EOE.</li>
<li>Schedule: Hourly up to 15 hours per week, weekdays and some Saturdays required. Schedule to be negotiated.</li>
</ul>
</div><br>
<div><div><b>Quicklink for Posting</b></div> <div>https://jobopenings.triton.edu/postings/2414</div>
</div><br>
</div></div></div></div></div><h2 class="jobSectionHeader"><b>Supplemental Questions</b></h2>
<div><p>Required fields are indicated with an asterisk (*).</p>
<p>
</p></div><h2 class="jobSectionHeader"><b>Required Documents</b></h2>
<div><b>Required Documents</b>
<div><ul><li>Resume</li></ul>
</div><b>Optional Documents</b>
<div><ul><li>Cover Letter</li></ul></div></div></div>

Computer Technician

Arkansas Regional Organ Recovery Agency (ARORA)

<p><b>Department</b>: Information Systems</p><p><b>FLSA Status</b>: Exempt</p><p><b>Reports To</b>: Manager of Information Systems (MIS)</p><p><b>Direct Reports</b>: 0</p><p><b>OSHA Risk Category</b>: 2</p><p><b>Safety Sensitive Position</b></p><p><b>Job Summary/Scope</b></p><p>The Computer Technician is responsible for ensuring the security, reliability, and efficiency of the organization&rsquo;s technology systems by maintaining regulatory compliance, providing daily technical support, and managing hardware, software, and network infrastructure. This includes real-time troubleshooting, after-hours assistance, asset lifecycle management, user account configuration, and documentation of IT activities.</p><p><b>Essential Functions</b></p><p>1. Maintain compliance with federal, state, and partner regulations/guidelines concerning information technology and IT security.</p><p>2. Daily operational support for technical system problems, both software and hardware </p><p>3. Assist with after-hours and weekend troubleshooting/help desk issues.</p><p>4. Maintain computers, phones, broadband devices, and other associated technological equipment for speed, dependability, accessibility, and security.</p><p>5. Provide real-time support for user hardware and software needs.</p><p>6. Document activities, progress, and issue status in IT support software.</p><p>7. Utilize independent judgment, analytical, and problem-solving skills to address support issues.</p><p>8. Analyze computer hardware problems, services, and order replacement parts as necessary.</p><p>9. Ensure purchases of software and equipment follow the approval procedure and are within budgetary allotment.</p><p>10. Perform asset and lifestyle management of workstations, software installation/configuration of IT equipment replacements, and track and validate the current state of assets.</p><p>11. Install software, demonstrating its operational usage and troubleshooting when users are faced with problems.</p><p>12. Responsible for setup and problem-solving of computer network systems, cabling, and wireless networks.</p><p>13. Configure new user and deactivation of accounts through business collaboration software, keycard access, and associated role software (i.e., iTransplant, TransNet, etc.).</p><p>14. Ensure proper setup of equipment for web conferences and other events that use computers and their peripherals.</p><p>15. Service and maintain computer-related peripherals such as printers, projectors, web cameras, and scanners.</p><p>16. Ensure the MIS is aware of the status and issues regarding hardware and software systems.</p><p>17. Assist MIS regarding hardware and software systems as directed.</p><p>18. Responsible for ensuring backup of all computer files, including facilitating the monthly verification of data recovery and documenting results.</p><p>19. Create training and work instructions for users for applications, databases, and various IT procedures.</p><p><b>Secondary Functions</b></p><p>1. Assist with the ITM inventory destruction according to the IT destruction schedule.</p><p>2. Network administration for Active Directory, as well as site administrator for third-party vendors.</p><p>3. Maintains new user setup of the SharePoint portal.</p><p>4. Assist with the creation and monitoring of departmental goals and key performance indicators.</p><p><b>Organizational Expectations</b></p><p>1. Maintain regular and punctual attendance at the assigned work location.</p><p>a. Accurately document timekeeping records.</p><p>2. Complete and maintain appropriate documentation in a timely and thorough manner, including activities. Examples include training documentation, mileage, expenses, electronic schedule of SLL events, and other forms.</p><p>a. Proof work for accuracy and completeness.</p><p>3. Exhibit and model SLL&rsquo;s conduct standards, mission, and organizational clarity (core purpose, core values, business definition, and strategic anchors) in all job functions and interactions, both internal and external to SLL.</p><p>4. Attendance at staff meetings, training programs, and/or in-service meetings, as required.</p><p>5. Demonstrate professional appearance, behavior, and standards in all business dealings and interactions.</p><p>6. Demonstrate professional conduct and behavior reflective of SLL&rsquo;s respect, honor, admiration, and reverence for the donor and donor family.</p><p>7. Foster effective relationships with client representatives.</p><p>8. With the approval of the division head, serves on national committees.</p><p>9. Perform other duties as assigned.</p><p><b>Potential Risk Factors:</b></p><p>1. Risk Exposure to Blood/Body Fluids: While performing some essential functions of your position, you may be exposed to blood or body fluids. Established procedures identify the appropriate personal protective measures that you should use when performing essential functions of your position. The SLL Safety program will provide you with the appropriate procedures and guidelines in which you should perform the essential duties of your job. If you need additional training or resources, please see your supervisor or the SLL Safety Officer.</p><p>2. Physical Requirements: see the Analysis of Work Demands section of this job description.</p><p>3. Competency Evaluation: Competency evaluations are required for this position. Your supervisor will notify you when your evaluation is to be conducted.</p><p>4. Training: You may need additional training to better understand the performance requirements of your essential job functions. Training classes are available and can be requested and/or assigned. Your attendance at such classes is mandatory.</p><p><b>Work Environment</b></p><p>1. Works in a normal office environment.</p><p>2. Works in various locations, including normal office environment, operating room, hospital environment, and other locations as essential and secondary functions necessitate.</p><p>3. Required to carry a cellular telephone for business purposes.</p><p>4. Occasional travel is required by personal vehicle to fulfill the duties and responsibilities of the position.</p><p>5. May require travel by commercial or chartered aircraft.</p><p>6. Non-smoking office.</p><p><b>Work Hours</b></p><p>Infrequent travel, some overnight. Forty-hour workweek with occasional weekends, holidays, or evenings.</p><p><b>Minimum Job Requirements</b></p><p>1. Associate's degree in information technology and/or equivalent technical certifications required.</p><p>2. Minimum of two years progressive work experience in information/systems technology</p><p>3. Proficient computer skills in Microsoft Office Products and Internet Browsers</p><p>4. Structured Query Language (SQL) server experience, preferred</p><p>5. Network and database site administration skills preferred</p><p>6. SharePoint Portal experience preferred</p><p>7. Maintain a valid driver&rsquo;s license, reliable automobile, and proof of automobile insurance</p><p>8. Consistent demonstration of attention to detail, precision, accuracy, and customer satisfaction.</p><p>9. Possess strong prioritization skills and the ability to effectively manage multiple projects and tasks.</p><p>10. Ability to utilize general office equipment, software, and must be proficient in Microsoft Office Suite.</p><p><b>Security Requirements</b></p><p>This position is responsible for requesting, managing, and storing confidential records and ensuring that information is protected, handled discreetly and professionally, according to recognized standards, regulations, and standards for maintaining patient, financial, and employment records.</p><p>Pay: $49,500.00 - $61,450.00 per year</p><p>Benefits:</p><ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Employee assistance program</li><li>Flexible schedule</li><li>Flexible spending account</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>Paid time off</li><li>Parental leave</li><li>Referral program</li><li>Vision insurance</li></ul><p>Work Location: In person</p>

POCONO MOUNTAIN SCHOOL DISTRICT

<div><p>Vacancy Notice:</p><p></p><p><br>
The Pocono Mountain School District wishes to inform you of the following posted anticipated vacancy for the <b>2026-2027</b> school year.</p><br>
<p></p><ul><li>
Computer Technician</li></ul><p></p><p><br>
The computer technician provides technical support, troubleshooting, repair and maintenance services on all technology based systems, structures and networks within the scope of the district's mission.</p><p></p><p><br>
Qualifications:</p><ul><li>
High School Diploma or equivalent</li><li>
Bachelor's Degree in computer science, business or other technical field, preferred</li><li>
Industry recognized technical certification, preferred</li><li>
Knowledge of current computer and LAN / WAN technologies, industry trends</li><li>
Knowledge of best practices with respect to supporting, troubleshooting and maintaining based systems, infrastructure, programs and services to support organizational needs</li></ul><p>
Job Description</p><p></p><p><br>
Salary commensurate with the collective bargaining agreement. The selected candidate shall be chosen based on credentials, the ability to demonstrate job functions and the successful completion of interview(s) along with meeting all local requirements.</p><p></p><p><br>
Applications from qualified individuals interested in the above position must submit electronically to Dr. Courtney Burrus, Chief Human Resources Officer, via the applicant tracking system. A cover letter expressing interest in this position along with a resume should be submitted with the application document. Please use the electronic upload sections available.</p><p></p><p><br>
Internal candidates (FULL-TIME PMSD EMPLOYEES) need only submit a letter of interest electronically to Dr. Courtney Burrus, Chief Human Resources Officer, <b>via the applicant tracking system to be considered complete.</b></p><p></p><p><b><br>
PMSD SUBSTITUTES MUST COMPLETE THE FULL APPLICATION</b></p><p></p><p><br>
The successful candidate will be required to provide the following documents: Act 34 PSP Criminal Record Check, Act 114 FBI Criminal History Check, Act 151 Child Abuse Clearance, and the Act 24/82 PDE 6004 form.</p><p></p><p><br>
Posted: 5/7/2026</p><p></p><p><br>
Expires: 5/18/2026</p><p></p><p><i><br>
The Pocono Mountain School District does not discriminate on the basis of race, color, national origin/ethnicity, gender, age, disability, sexual orientation, or religion and hires only individuals lawfully authorized to work in the United States.</i></p></div>

Anticipated Computer Technician

KETCH Kansas Elks Training Center for the Handicapped

<div><p><b>Computer Technician: </b>Join our team in a rewarding industry &ndash; great hours.<b> </b>Responsible for managing and maintaining IT equipment including computers, printers, copiers, fax, projectors, etc.; resolving problems with equipment and devices; setting up new users; assisting with new employee orientation/training; updating computer user/groups on the network; installing and maintaining workstation/desktop software; maintaining inventory system; purchasing/ordering IT equipment; fulfill helpdesk requests. Requires advanced troubleshooting skills on Microsoft Operating Systems and full line of Microsoft Office products ie.Microsoft 365. M-F 8:00-4:30. Immediately hiring. EOE</p><p><b>
Requirements for Computer Technician:</b></p><ul><li>
Bachelor&rsquo;s degree in computer-related field preferred</li><li>
At least three to five years of hands-on experience in a helpdesk environment supporting Windows workstations and remote users</li><li>
Advanced troubleshooting skills on Microsoft Operating Systems and full line of Microsoft Office products.</li><li>
Requires valid KS driver&rsquo;s license and good driving record</li><li>
Must be able to lift 50 lbs or &frac14; of own body weight, whichever is less</li><li>
Other beneficial work experience &ndash; fixing and troubleshooting computers, printers and fax machines; training computer users on Office 365 products; computer orientation; running network cables; experienced with online/cloud office products; computer customer service.
</li></ul><p><b>Benefits</b>: Full time benefits include health, vision, and dental insurance, paid vacation/sick/holiday leave, employee assistance program, matching 401(k) plan, free parking, and much more! Great work environment.</p></div><p></p>

Computer Technician - non-profit

Alabama State Department of Education

<p></p><div><p>Morgan County Schools
</p><p>Job Description<br>
</p><p></p><p>Title: End User Computer Technician/Trainer<br>
</p><p></p><p>Immediate Supervisor: Director of Technology<br>
</p><p></p><p>Minimum Qualifications:
</p><p>1. High School diploma, two years military training or Technical College graduate preferred.
</p><div><ul><li><p>Experience with Microsoft desktop operating systems.
</p></li></ul><ul><li><p>Experience with Windows NT and Server 2000 operating systems.
</p></li></ul><ul><li><p>Knowledge of applications including word processing, databases, spreadsheets, Internet and networked applications.
</p></li></ul><ul><li><p>Experience with basic network troubleshooting.
</p></li></ul><ul><li><p>Experience with hardware and software troubleshooting.
</p></li></ul><ul><li><p>Experience in hardware configuration and upgrades.
</p></li></ul><ul><li><p>Experience in software installation and configurations.
</p></li></ul><ul><li><p>Demonstrated ability to work with people as part of a team.
</p></li></ul><ul><li><p>Good technical reading, writing and oral communication skills.
</p></li></ul></div><p>Skills and Abilities:
</p><div><ul><li><p>Knowledge of and ability to apply problem solving techniques.
</p></li></ul><ul><li><p>Demonstrated expertise in the technology services.
</p></li></ul><ul><li><p>Knowledge of current trends and best practices in technology.
</p></li></ul><ul><li><p>Knowledge of applicable laws, rules, policies and procedures.
</p></li></ul><ul><li><p>Ability to communicate effectively, both orally and in writing.
</p></li></ul><ul><li><p>Ability to troubleshoot routine technology issues.
</p></li></ul><ul><li><p>Ability to use effectively technology for business management and supervision.
</p></li></ul></div><p>Essential Functions:
</p><div><ul><li><p>Support computer installation, maintenance and repair at all schools and central office.
</p></li></ul><ul><li><p>Complete work orders on priority basis.
</p></li></ul><ul><li><p>Maintain maintenance and repair records.
</p></li></ul><ul><li><p>Install server and client based applications.
</p></li></ul><ul><li><p>Perform data security and backup procedures.
</p></li></ul><ul><li><p>Assist network administrators, technology integration facilitators and school technology coordinators as required.
</p></li></ul><ul><li><p>Support technology training activities as required.
</p></li></ul><ul><li><p>Assist with maintaining schools technology inventory and technology department spare parts inventory.
</p></li></ul><ul><li><p>Perform hardware and software upgrades; this includes downloading security patches and monitoring anti-virus software.
</p></li></ul><ul><li><p>Support the test and evaluation of new technologies as directed.
</p></li></ul><ul><li><p>Provide e-mail and phone support.
</p></li></ul><ul><li><p>Assist end users with repair and training to be self-sufficient.
</p></li></ul><ul><li><p>Other duties as assigned.
</p></li></ul></div><p>Physical Requirements:
</p><div><ul><li><p>Well-groomed and appropriately dressed
</p></li></ul><ul><li><p>Ability to physically navigate the school and classroom
</p></li></ul><ul><li><p>Proper use of acceptable grammar and diction
</p></li></ul><ul><li><p>Ability to project and modulate voice in a school environment with and/or without the use of electronic aides.
</p></li></ul><ul><li><p>Possess visual acuity.
</p></li></ul><ul><li><p>Possess physical capability to stand, bend, and lift up to 25 pounds.
</p></li></ul><ul><li><p>Possess physical and emotional ability and dexterity as needed to perform required work in a fast-paced, high intensive work environment.
</p></li></ul></div><p>Evaluation:
</p><p>Performance of this job will be evaluated in accordance with provisions of the Board&rsquo;s policy on Evaluation of Classified Personnel.
</p><p><b>NOTE: Statements included in this description are intended to be representative of the duties and responsibilities of this job and are not to be interpreted as being all inclusive. The employee may be assigned other duties that are not specifically included.</b></p></div>

End Useer Computer Technician/Trainer

Teal

<div><p>In 2023, TechGen and Aligned Technology Solutions, both award-winning Managed IT Service Providers, merged &ndash; forming the premier company of Teal. Teal is an advanced IT services that assists small- to medium-sized organizations in strategically leveraging their technology. With roots dating back to 2000, the company differentiates itself from its competition through world-class concierge service, business-focused support, and sophisticated cybersecurity and compliance knowledge. Our employees are empowered to explore their creativity, pursue their passions, and achieve personal growth through their work experience with us. Teal is committed to fostering an environment in the workplace that promotes diversity, equity, and inclusivity - where all employees are valued, respected, and provided with equal opportunities.
</p><p>We are looking for an individual who:</p>
<ul><li>Loves helping people</li>
<li>Is committed to excellence</li>
<li>Is forward thinking</li>
</ul><p><b>Job Overview</b>: Under the direction of the Service Manager, the Computer Prep Technician is an integral part of the Professional Services Team. You will play a crucial role in ensuring the smooth and efficient preparation of computer systems for our clients. Responsibilities will involve configuring, testing, and deploying hardware and software to meet client needs. Additionally, you will be responsible for diagnosing and resolving technical issues to maintain optimal system performance. The ideal candidate should possess strong technical knowledge, excellent problem-solving skills, and a customer-centric approach.</p>
<p><b>Essential Functions</b></p>
<ul><li>Work with our clients in a Professional Services capacity, specifically configuring laptops, desktops and workstations for multiple users and clients.</li><li>
Provide timely workstation builds in a pleasant and helpful manner.</li><li>
Participate in Help Desk coverage and other roles as needed.</li><li>
Assemble, configure, and test computer systems, including desktops, laptops, and servers, based on client specifications and requirements.</li><li>
Install and update operating systems, drivers, and essential software applications.</li><li>
Implement security measures, including antivirus and firewall software, to ensure the protection of client systems.</li><li>
Diagnose and resolve hardware and software issues on client systems promptly and efficiently.</li><li>
Provide technical support to end-users, both remotely and on-site, to resolve technical problems and address system malfunctions.</li><li>
Quality Assurance and Testing:</li><li>
Conduct thorough testing of computer systems to ensure they meet the established quality standards and perform optimally.</li><li>
Validate compatibility and functionality of hardware and software components.</li><li>
Maintain accurate records of hardware and software inventory.</li><li>
Coordinate with procurement teams to order new equipment and ensure sufficient stock levels.</li><li>
Create detailed documentation of system configurations, troubleshooting steps, and issue resolutions for internal reference and knowledge sharing.</li><li>
Collaborate with the service desk and support teams to address client inquiries and provide technical assistance as needed.</li><li>
Assist in remote and on-site client support visits when required.</li><li>
Stay up-to-date with the latest technology trends and advancements in computer hardware and software.</li><li>
Suggest and implement improvements and upgrades to enhance system performance and efficiency.</li><li>
Follow company policies and procedures for data security, confidentiality, and client service delivery.</li></ul>
<p><b>Qualifications</b></p>
<ul><li>Proven experience as a Computer Prep Technician or similar role.</li><li>
Strong knowledge of computer hardware components, operating systems, and software applications.</li><li>
Familiarity with standard networking concepts and protocols.</li><li>
Excellent troubleshooting and problem-solving skills.</li><li>
Strong attention to detail and ability to work with precision.</li><li>
Effective communication and interpersonal skills for client interactions.</li><li>
Ability to work independently and as part of a team.</li><li>
Flexibility to adapt to changing priorities and handle multiple tasks simultaneously.</li><li>
Certifications in relevant IT fields (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.</li><li>
Resourceful &ndash; the ability to figure things out.</li><li>
High attention to detail.</li><li>
Maintain a professional appearance, demeanor, and team-oriented behavior; have mutual respect for management and team members; partner with others to create an exceptional experience for each and every client.</li><li>
Punctual, dependable, goal oriented, and able to receive constructive coaching.</li><li>
Adherence to privacy regulations and privacy considerations for clients.</li><li>
Adherence to all policies and procedures, including, but not limited to standards for safety, attendance, punctuality, and personal appearance.</li></ul>
<p><b>Benefits</b></p>
<ul><li>Competitive salary and performance-based incentives.</li>
<li>Comprehensive benefits package, including paid time off, paid holidays, health, dental, vision, life insurance, disability, and retirement plans.</li>
<li>Ongoing professional development and training opportunities.</li>
<li>Collaborative and supportive work environment.</li>
<li>Opportunity to work with cutting-edge technologies and gain hands-on experience.</li>
</ul><p>The above is intended to describe the general content and requirements for the performance for this position. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.
</p><p>TEAL IS AN EQUAL OPPORTUNITY EMPLOYER</p></div>

Computer Prep Technician

University of Connecticut

<div><p>Computer Support Technician 1</p><div><br>
<p></p>
<b>Search #:</b> 499512<br>
<b>Work type:</b> Full-time<br>
<b>Location:</b> UConn Storrs<br>
<b>Categories:</b> Information Technology<br>
</div>
<div><p><b>JOB SUMMARY</b></p>
<p>
The University of Connecticut, Information Technology Services (ITS), is seeking a highly technical and self-motivated Desktop Support Technician (Computer Support Specialist 2 or Technician 1). The successful candidate is an energetic IT professional who is excited by delivering &ldquo;best in class&rdquo; services. Under the direction of the Manager of Device Support, this position is responsible for the day-to-day operational support in the Technology Support Center. This service-oriented position is based in the Storrs campus and supports the faculty, staff, and students at the University.</p>
<p>
The University of Connecticut has been named the top public university in New England for over a decade and is ranked among the top public universities in the nation. The University of Connecticut is also a Carnegie Foundation Research University, a prestigious honor shared by only the nation's top higher education institutions.</p>
<p><b>
DUTIES AND RESPONSIBILITIES</b></p>
<ul>
<li>Use standard diagnostic techniques to analyze, identify, and solve problems.</li>
<li>Provide assistance in technology support and training, both remotely and in person.</li>
<li>Assists with technical projects as part of a project team.</li>
<li>Assists with the development of plans and processes that minimize risk to services or systems due to errors.</li>
<li>Provides user support and customer service on technology related issues. Troubleshoot problems and advise on appropriate action. Communicate with other IT personnel on problem resolution and status of open cases.</li>
<li>Respond to inquiries from faculty, staff and students, and assist them in the installation, upgrade, troubleshooting and maintenance of computing devices.</li>
<li>Supports the confidentiality, integrity, and availability of university information as part of the overall University Information Security Program.</li>
<li>Analyze, record and track software and hardware issues using the central ticketing system, Jira Service Desk.</li>
<li>Assists senior technical personnel with the installation, upgrade, and maintenance of university information technology systems.</li>
<li>Positions at this level may supervise students or support employees.</li>
<li>Provides administrative support in hiring, training, scheduling, and discipline of student workers.</li>
<li>Resolve complex software and hardware problems, and work with users to troubleshoot and implement solutions.</li>
<li>Collaborates and Escalates issues within ITS to resolve issues related to server, network, classroom AV and account support.</li>
<li>Develop procedures, techniques, or programs to improve the performance and efficiency of software and hardware systems. Use various software and hardware tools, install software and/or hardware, and write/share documentation for hardware, software and tools.</li>
<li>Configures and deploys computers using JAMF/Intune and necessary peripheral devices.</li>
<li>Perform regular upgrades to ensure systems remain updated and secure.</li>
<li>Work with vendors and leadership to develop or enhance new systems.</li>
<li>Develop plans and processes to ensure the availability of IT services or systems in the school.</li>
<li>Contribute to technical projects pertaining to information technology services.</li>
<li>Perform related duties as required.</li>
</ul>
<p><b>MINIMUM QUALIFICATIONS</b></p>
<p><b>
Computer Specialist 2:</b></p>
<div>
<ul><li>Associate&rsquo;s degree and two years of related experience or a bachelor&rsquo;s degree or four years of related experience.</li></ul>
<ul><li>Demonstrated ability to communicate effectively through both oral and written means to different populations.</li></ul>
<ul><li>Experience in complex networked environments, including cloud services, file sharing, email setup, wireless connectivity, and client-side IP configuration.</li></ul>
<ul><li>Demonstrated ability to effectively and clearly communicate technical computing related issues, training and guidance to a non-technical audience.</li></ul>
<ul><li>Experience working with Intune and JAMF to manage Windows and Apple devices.</li></ul>
<ul><li>Experience with Microsoft 365 and related software applications.</li></ul>
<ul><li>Experience using and supporting Microsoft Windows, MacOS and iOS.</li></ul>
<ul><li>Proven knowledge of university and personal device configurations, including mobile devices.</li></ul>
<ul><li>Demonstrated knowledge of printer setup and configuration.</li></ul>
<ul><li>Proven ability to work independently.</li></ul>
<ul><li>Demonstrated skill in critical thinking, problem solving, and analysis.</li></ul>
</div>
<p><b> Computer Support Tech 1 (Inclusive of Computer Support Specialist 2):</b></p>
<div>
<ul><li>Associate's degree and four years of experience; OR Bachelor&rsquo;s degree and two years of experience OR six years of related experience.</li></ul>
</div><div><ul><li>Demonstrated comprehensive knowledge of multiple technologies used to support computing at a higher education institution.</li></ul>
<ul><li>Detailed understanding of the procedures and strategies used in academic support technology focus areas (e.g., faculty support, help desk, computer labs, networking, PC labs, research support and programming, training and development).</li></ul>
<ul><li>Demonstrated experience providing technical support in classroom, including familiarity with specialized AV systems, control systems, digital audio workstations, and networked audio/video equipment commonly used in hi-tech classrooms.</li></ul>
<ul><li>Experience using and supporting, and managing Microsoft Windows, MacOS and iOS</li></ul>
<ul><li>Demonstrated knowledge of internet security and data privacy.</li></ul>
<ul><li>Demonstrated ability to interpret end-user needs and act on them quickly.</li></ul>
<ul><li>Demonstrated ability to work well with people, and work collaboratively with individuals of diverse cultural, social and educational backgrounds.</li></ul>
</div>
<p><b>PREFERRED QUALIFICATIONS</b></p>
<p><b>
Computer Specialist 2:</b></p>
<div>
<ul><li>Experience in higher education environment.</li></ul>
<ul><li>Experience with ticketing systems such as Jira Service Desk.</li></ul>
<ul><li>Experience using an inventory tracking system.</li></ul>
<ul><li>Experience working in an IT Help Desk.</li></ul>
<ul><li>Experience with computer hardware repair.</li></ul>
</div>
<p><b>Computer Support Tech 1: (Inclusive of Computer Specialist 2)</b></p>
<div>
<ul><li>Experience with utilizing tools for remote support such as BeyondTrust.</li></ul>
<ul><li>Experience managing or setting up AI Chat Bot.</li></ul>
<ul><li>Experience managing digital signage.</li></ul>
</div>
<p><b>APPOINTMENT TERMS</b></p>
<p>
The chosen incumbent must possess a willingness and ability to work occasional weekends and outside normal work hours.</p>
<p>
The University offers a competitive salary, and outstanding benefits, including employee and dependent tuition waivers at UConn, and a highly desirable work environment. For additional information regarding benefits visit: https://hr.uconn.edu/health-benefits/. Other rights, terms, and conditions of employment are contained in the collective bargaining agreement between the University of Connecticut and the University of Connecticut Professional Employees Association (UCPEA).</p>
<p><b>
TERMS AND CONDITIONS OF EMPLOYMENT</b></p>
<p>
Employment of the successful candidate is contingent upon the successful completion of a pre-employment criminal background check.</p>
<p><b>
TO APPLY</b></p>
<p>
Please apply online at https://hr.uconn.edu/jobs, Faculty and Staff Positions, Search #499512 to upload a <b>resume, cover letter, </b>and contact information for <b>three (3) professional references.</b></p>
<p>
This job posting is scheduled to be removed at 11:55 p.m. Eastern time on April 23, 2026.</p>
<p>
All employees are subject to adherence to the State Code of Ethics, which may be found at https://portal.ct.gov/Ethics/Statutes-and-Regulations.</p>
<p><i>
All members of the University of Connecticut are expected to exhibit appreciation of, and contribute to, an inclusive, respectful, and diverse environment for the University community.</i></p>
<p><i>
The University of Connecticut aspires to create a community built on collaboration and belonging and has actively sought to create an inclusive culture within the workforce. The success of the University is dependent on the willingness of our diverse employee and student populations to share their rich perspectives and backgrounds in a respectful manner. This makes it essential for each member of our community to feel secure and welcomed and to thoroughly understand and believe that their ideas are respected by all. We strongly respect each individual employee&rsquo;s unique experiences and perspectives and encourage all members of the community to do the same. All applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
</i></p><p><i>The University of Connecticut is an AA/EEO Employer.</i></p>
</div>
<p><b>Advertised:</b> Apr 09 2026 Eastern Daylight Time<br>
<b>Applications close:</b> Apr 23 2026 Eastern Daylight Time</p></div><p></p>

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