concierge assistant

Kempinski Hotel

<div> Under the guidance of the Operations Manager assess, evaluates and ensures that long-term and short-term of the goals residence are met.</div> <ul> <li> Supports and assists the front desk and concierge in the residence to ensure a smooth, prompt and effective service to all residents &amp; guests. </li> <li> Substitutes the Front Office Duty Manager in their absence</li> <li> Handles all residents &amp; guests comments &amp; complaints, as well as following up on resolving those.</li> <li> Ensures that as per Kempinski Health &amp; Safety Policy the Fire Exits are free of obstacles.</li> <li> Supports and assists all departments.</li> <li> Ensures that all residents &amp; guests receives prompt, cordial attention and personal recognition and resolves related problems.</li> <li> Inform and co-ordinate with other operating departments matters which may concern them.</li> <li> Check all correspondence of the day s arrivals to familiarize with arrived and arriving residents &amp; guests and their needs, follows up as required.</li> <li> Maintains appropriate standards of conduct, dress, uniforms, hygiene, appearance and posture for all departmental employees.</li> <li> Ensures that all residence information is kept accurately and up to date.</li> <li> Promotes in house sales and facilities to maximize residence revenues.</li> <li> Understands and carries out duties in line with Residence Emergency Procedures.</li> <li> Inspects Front and Back of house for cleanliness, Health &amp; Safety and reports any faults to concerned departments.</li> <li> Inspects outside areas on a daily basis.</li> <li> Co-ordinates/assists security personnel in all related matters.</li> <li> Responds promptly to any operational requests from residence sections.</li> <li> Attends to referred and unsolved problematic situations.</li> <li> Conduct efficient hand-over with coming team member.</li> <li> Additional responsibilities and tasks can be added at any time according to the needs of the business and of the residence.</li> </ul>

Lady in Red

Accor Group

Job Title Bell Attendant Guest Services Luxury Floating Hotel Dubai, UAE Job Description Bell Attendant Guest Services Luxury Floating Hotel Dubai, UAE Position Overview Queen Elizabeth II (QE2), Dubai s iconic floating hotel, is hiring a Bell Attendant to provide high-quality luggage assistance and guest support services. This role offers a unique opportunity to work in a historic luxury hospitality setting where exceptional guest care meets British maritime heritage. Ideal for service-oriented individuals with a background in front office or bell desk roles. Job Details Job Location: Dubai, United Arab Emirates Industry: Hospitality Function: Guest Services / Concierge Gender: Any Candidate Nationality: Any Candidate Current Location: Any Job Type: Full Time Job Overview Front-of-House Luggage Services and Guest Assistance As a Bell Attendant, you will serve as the first point of contact for guests upon arrival and departure. You will assist with baggage handling, escort guests to their rooms, and manage storage facilities while maintaining the high service standards expected at QE2. You will coordinate closely with the front office, housekeeping, and reservations to ensure a seamless guest journey. What You ll Do * Greet and welcome all guests with professionalism and courtesy upon arrival * Assist guests with transporting, storing, and retrieving luggage * Maintain an organized and secure luggage storage area for both short- and long-term stays * Keep updated records of VIP, group, and individual arrivals for effective planning * Provide guests with directions, hotel information, and respond to general inquiries * Coordinate closely with housekeeping, sales, and reservations to align on room readiness and guest needs * Handle guest requests related to bell services efficiently and with a service-first mindset * Monitor and comply with hotel policies related to key handling and safety deposit boxes * Use Opera or similar hotel systems for tracking guest services and room allocations * Support a safe, clean, and organized lobby and bell desk area at all times Ideal Profile Courteous and Organized Hospitality Support * Minimum 1 year of experience in a similar bell desk or guest services role * Proficiency in Opera PMS is preferred * Fluency in English is required; knowledge of additional languages is a plus * Strong interpersonal skills and ability to remain calm and helpful under pressure * Good organizational skills and attention to detail when handling guest belongings * Team player with a strong service ethic and ability to multitask in a busy environment * Prior experience in a luxury or heritage hospitality setting is an advantage

Bell Attendant Guest Services

Beverly Hills Maintenance

Bellboy job description and General duties<ul><li>Welcoming guests at the main entrance, and greeting them appropriately as per the time.</li><li>Escort guests to their rooms and explain hotel facilities.</li><li>Assist the guests to deliver all baggage, faxes, messages, and packages to guests and do several other tasks according to the guest&rsquo;s request.</li><li>Assist with valet parking during the arrival and departure of the guest.</li><li>Receive and store the guest luggage and keep a proper record of level tags</li><li>Store the guest&rsquo;s luggage in the luggage room and respond to their request.</li><li>Tie the luggage tags to the guest&rsquo;s luggage, especially for group check-in.</li><li>Guide the guests to arrive at the reception desk and to wait beside them.</li><li>Receive the room key from the front desks and escort the guest to the room.</li><li>If guest want to change the room be prepared for, transferring baggage from one room to another.</li><li>You should remember the guest by name especially;repeat guests,</li></ul>VIPS, repeat guest long-staying guests and always greet guests as saying Welcome again<ul><li>Recommend to the guest about the Food and Beverage outlets&rsquo; operational times.</li><li>Quickly check the guest room when the guests checking out to ensure that they have not forgotten any personal items.</li><li>Act like a doorman and give the first and final impression on arrival and the departure of the hotel guest.</li><li>Clean and maintain the baggage room and work area assist in maintaining</li><li>Report to the reception desk or bell captain about any malfunctioning equipment.</li><li>Maintains and upkeep the appearance of the hotel lobby and entrance.</li><li>perform other duties as per assign</li><li>Be fully aware of what functions are going on in the hotel</li><li>Able to explain relevant information relating to hotel facilities, and on all places of interest around the hotel.</li><li>Note down any request that has made from the hotel guest and act quickly without the fail.</li><li>Fully cooperate with colleagues and hotel concierge.</li><li>Appropriately dressed when on duty and to have discipline at all times.</li><li>Participate in pre-shift briefing and coordination meetings scheduled or ordered by the Bell Captain or the Front Office Manager.</li></ul>Experience required for the bellboy<ul><li>1 &ndash; 3 years of experience may require</li><li>Able to speak the English language clearly and fluently.</li><li>Ability to Provide excellent customer service and maintain a professional demeanor.</li><li>Ability to communicate effectively with others both verbally and written.</li><li>Able to move the lift, carry, push, pull, and place objects weighing less than or equal to 80 pounds.</li><li>You may require a stand or walk for a longer period of time.</li><li>You should not have any problem with overhead below the knees, bending twisting and pulling.</li><li>as Bellman,</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>Do you have a valid QID/Residence Permit with NOC?</li><li>If you're selected, how soon you can join?</li><li>What is your salary expectation? (Mention Basic, Housing and Transportation)</li></ul>Experience:<ul><li>Bell Boy: 3 years (Required)</li></ul>

Bell Boy (Immediate Joiner)

Raytex IT Services

Company Name: G1 GlobalWork Location: Hyderabad (On-site)Job Description: Primary Care Physician (PCP)Role &amp; responsibilities: We are seeking an MBBS-qualified Primary Care Physician/General Practitioner to provide premium medical concierge support to patients, ensuring personalized, prompt, comprehensive healthcare services and timely intervention during emergencies. This is a Fulltime role requiring a blend of clinical expertise, empathetic communication, coordination with health assistants &amp; other staff members.&middot; Conduct home visits for the enrolled patients as per scheduled appointments&middot; Prepare and share a Personal Medical History Summary Sheet within 2 days of the visit.&middot; Coordinate patient care in line with Chief Medical Advisor&middot; Delivering full medical assistance in line with company scope, ensuring high patient satisfaction.&middot; Provide post-service updates and medical feedback to the Health Assistant&middot; Respond promptly to staff &amp; patient calls, including 24x7 emergency response.&middot; During emergencies, act as the central coordinator between treating doctors, patients, and families, while keeping the health assistant informed.&middot; Maintain accurate documentation of all patient interactions.&middot; Ensure two standby medical concierge physicians are nominated for coverage in your absence.Candidate Profile:&middot; MBBS degree (mandatory); additional specialization is an advantage.&middot; Around 2 Years of Patient engagement experience in Multispecialty Hospital&middot; Proficient with email, mobile apps, and telehealth tools.&middot; Attributes: Alert, empathetic, passionate, polite, punctual, and prompt.Languages: English, Hindi, TeluguJob Types: Full-time, PermanentPay: &#8377;700,000.00 - &#8377;1,000,000.00 per yearBenefits:<ul><li>Health insurance</li><li>Provident Fund</li></ul>Work Location: In person

Primary Care Physician (PCP)

Rosewood Doha

<div>
 
 
 
 Job Summary&nbsp;
 
 
 
 
 
 Transport guest luggage to/from guestrooms. Escort guests to rooms and inform guests of all hotel services, facilities, and features. Be responsible for attending to the immediate needs of each guest upon arrival and follow through attention throughout stay. Maintain Rosewood high standards of service and hospitality at all times. Have a thorough knowledge of all standards and procedures required at Concierge.&nbsp;
 
 
 
 
 
 
 
 
 
 
 Essential Duties and Responsibilities
 
 
 
 <ul>
 <li>
 
 Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
 
 </li>
 <li>
 
 Ensure that standards are maintained at a superior level on a daily basis.
 
 </li>
 <li>
 
 Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
 
 </li>
 <li>
 
 Anticipate guests&rsquo; needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.
 
 </li>
 <li>
 
 Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
 
 </li>
 <li>
 
 Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
 
 </li>
 <li>
 
 Transport guest luggage from the point of arrival at the hotel to their assigned room.
 
 </li>
 <li>
 
 Transport guest luggage from current room to reassigned room for room changes.
 
 </li>
 <li>
 
 Transport guest luggage from their room to the point of departure from the hotel.
 
 </li>
 <li>
 
 Assist in locating guest's lost luggage.
 
 </li>
 <li>
 
 Correctly tag, store and retrieve luggage from luggage storage room.
 
 </li>
 <li>
 
 Identify fire exit closest to guest's room and explain safety features of assigned room.
 
 </li>
 <li>
 
 Place guest luggage inside the room.
 
 </li>
 <li>
 
 Identify and explain guest room features to include use of:
 
 </li>
 </ul>
 <ol>
 <li>
 
 Air conditioning
 
 </li>
 <li>
 
 Telephone
 
 </li>
 <li>
 
 3.Nespresso machine
 
 </li>
 <li>
 
 Guest services directory
 
 </li>
 <li>
 
 Mini-bar
 
 </li>
 <li>
 
 In room safe
 
 </li>
 </ol>
 <ul>
 <li>
 
 Explain pressing and laundry service.
 
 </li>
 <li>
 
 Maintain accurate knowledge of scheduled functions within the hotel to direct guests to correct locations.
 
 </li>
 <li>
 
 Relay accurate directions to guests on inquiries about transportation within the local area.
 
 </li>
 <li>
 
 Maintain accurate log record of guest calls for Luggage Porter Person assistance.
 
 </li>
 <li>
 
 Attend all Guest service-related tickets through Knowcross.
 
 </li>
 <li>
 
 Remain in assigned postposition, maintaining correct stance.
 
 </li>
 <li>
 
 Deliver items to guest rooms promptly to include:
 
 </li>
 </ul>
 <ol>
 <li>
 
 Messages
 
 </li>
 <li>
 
 Mail, faxes
 
 </li>
 <li>
 
 Packages
 
 </li>
 <li>
 
 Flowers
 
 </li>
 <li>
 
 Gift items
 
 </li>
 </ol>
 <ul>
 <li>
 
 Deliver newspapers to specified guestrooms when requested.
 
 </li>
 <li>
 
 Monitor and maintain appearance of lobby areas and luggage storage room.
 
 </li>
 <li>
 
 Polish brass luggage carts and maintain cleanliness of carts at all times.
 
 </li>
 <li>
 
 Attending all departmental meetings.
 
 </li>
 <li>
 
 Attending training sessions both internal and external.
 
 </li>
 <li>
 
 Ensure all luggage is scanned through a security scanning machine.
 
 </li>
 <li>
 
 Report any issue to Bell Captain or manager on Duty.
 
 </li>
 <li>
 
 Ensure wheelchairs are in good condition and accessible.
 
 </li>
 <li>
 
 Follow Forbes and LQA standards.
 
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Standard Responsibilities
 
 
 
 <ul>
 <li>
 
 Comply and adhere to the Rosewood company policies.
 
 </li>
 <li>
 
 Take on other tasks in addition to the ones stated, in a reasonable framework.
 
 </li>
 <li>
 
 Be a &ldquo;brand ambassador&rdquo; at all times and ensure brand integrity and clarity are always maintained.
 
 </li>
 <li>
 
 Model the company&rsquo;s culture, vision, mission, and core values at all times.&nbsp;
 
 </li>
 </ul>
 
 
 
 
 
 Confidentiality
 
 
 
 
 Whist working for the company there will be access to a wide variety of confidential information concerning the company, guests, and associates. It is vital that all such information remains confidential and must not be disclosed to anyone outside the company, guests, and associates, unless otherwise stated.
 
 
 
 
 
 
 
 Health &amp; Safety
 
 
 <ul>
 <li>
 
 Be aware of and comply with safe working practices as laid down under the Health and Safety rules, regulations and procedures as applicable to your place of work. This will include your awareness of any specific hazards at your workplace.
 
 </li>
 <li>
 
 The wearing of appropriate protective clothing provided by or recommended by the Company will be obligatory.
 
 </li>
 <li>
 
 Report any defects in the building, plant or equipment according to hotel procedure.
 
 </li>
 <li>
 
 Ensure that any accidents to associates, guests or visitors are reported immediately in accordance with correct procedures.
 
 </li>
 <li>
 
 Attend Fire, Health &amp; Safety training and be fully conversant with and abide by all rules concerning Fire, Health &amp; Safety.
 
 </li>
 <li>
 
 Be fully conversant with:
 
 </li>
 </ul>
 <ol>
 <li>
 
 Regulations
 
 </li>
 <li>
 
 Risk Assessments for your department
 
 </li>
 <li>
 
 Hotel Fire &amp; Bomb Procedures
 
 </li>
 </ol>
 
 
 
 
 
 Other
 
 
 <ul>
 <li>
 
 The above description is not to be regarded as exhaustive. Other tasks and responsibilities of a broadly comparable nature may be added on a temporary or permanent basis, as appropriate.
 
 </li>
 <li>
 
 As the hotel&rsquo;s level of business varies considerably, there is a need for flexibility in attitude, approach and working hours.
 
 </li>
 </ul>
</div>

Bell Associate

Job Title
Bell Attendant Guest Services Luxury Floating Hotel Dubai, UAE
Job Description
Bell Attendant Guest Services Luxury Floating Hotel Dubai, UAE Position Overview Queen Elizabeth II (QE2), Dubai s iconic floating hotel, is hiring a Bell Attendant to provide high-quality luggage assistance and guest support services. This role offers a unique opportunity to work in a historic luxury hospitality setting where exceptional guest care meets British maritime heritage. Ideal for service-oriented individuals with a background in front office or bell desk roles. Job Details Job Location: Dubai, United Arab Emirates Industry: Hospitality Function: Guest Services / Concierge Salary: 3000 4000 monthly (Market estimated) Gender: Any Candidate Nationality: Any Candidate Current Location: Any Job Type: Full Time Job Overview Front-of-House Luggage Services and Guest Assistance As a Bell Attendant, you will serve as the first point of contact for guests upon arrival and departure. You will assist with baggage handling, escort guests to their rooms, and manage storage facilities while maintaining the high service standards expected at QE2. You will coordinate closely with the front office, housekeeping, and reservations to ensure a seamless guest journey. What You ll Do * Greet and welcome all guests with professionalism and courtesy upon arrival * Assist guests with transporting, storing, and retrieving luggage * Maintain an organized and secure luggage storage area for both short- and long-term stays * Keep updated records of VIP, group, and individual arrivals for effective planning * Provide guests with directions, hotel information, and respond to general inquiries * Coordinate closely with housekeeping, sales, and reservations to align on room readiness and guest needs * Handle guest requests related to bell services efficiently and with a service-first mindset * Monitor and comply with hotel policies related to key handling and safety deposit boxes * Use Opera or similar hotel systems for tracking guest services and room allocations * Support a safe, clean, and organized lobby and bell desk area at all times Ideal Profile Courteous and Organized Hospitality Support * Minimum 1 year of experience in a similar bell desk or guest services role * Proficiency in Opera PMS is preferred * Fluency in English is required; knowledge of additional languages is a plus * Strong interpersonal skills and ability to remain calm and helpful under pressure * Good organizational skills and attention to detail when handling guest belongings * Team player with a strong service ethic and ability to multitask in a busy environment * Prior experience in a luxury or heritage hospitality setting is an advantage Why Join Us Queen Elizabeth II Hotel, Dubai * Work at one of Dubai s most unique and historic hospitality landmarks * Opportunities for professional development in a multicultural and guest-centric environment * Competitive salary and staff benefits * Be part of a team delivering exceptional guest service in a world-class floating hotel About the Company The Queen Elizabeth II (QE2) is the only floating hotel in Dubai, permanently docked at Port Rashid. Featuring 447 staterooms and a mix of heritage, dining, and entertainment experiences, the QE2 is a tribute to British maritime history. Now reimagined as a luxury hotel, the QE2 blends classic elegance with modern hospitality. Join a team that delivers unforgettable guest experiences aboard one of the world s most iconic ships.
Post Details

Bell Attendant Guest Services Luxury Floating Hotel Dubai, UAE

Masarra

<div>
 
 The Guest Experience Manager leads the reservations and concierge onsite teams, aligning them to optimize customer service operations, sales, and B2B output. The role also includes managing and directing assistant managers and their respective teams of concierge agents and reservations executives by communicating senior leadership expectations, leading change programs, and acting as a point of escalation. The role is dynamic, responding to senior leadership requirements such as leading initiatives, executing sales targets, optimizing processes, and leading small to medium projects to implement changes across technology, processes, and people. The Reservations Manager is proficient in people management, including performance management, disciplinary processes, hiring, and personnel development, and has a solid foundation in reservations experience. The ideal candidate will focus on business performance excellence, continuous business improvement, employee experience, insightful reporting, sales, achieving operational efficiencies, and building stakeholder relationships.
 
 
 
 
 
 Job Scope:
 
 
 
 
 
 
 Leadership &amp; Team Management
 
 
 <ul>
 <li>
 Lead, mentor, and inspire a team of Assistant Managers, Concierge Executives, Reservations Agents, and Specialists.
 </li>
 <li>
 Foster collaboration, accountability, and continuous development within the team.
 </li>
 <li>
 Drive engagement and morale through recognition, open communication, and feedback.
 </li>
 <li>
 Act as an escalation point, using sound judgment and company policies to guide decisions.
 </li>
 <li>
 Represent the team in leadership forums and champion operational priorities.
 </li>
 </ul>
 
 
 Operational Excellence
 
 
 <ul>
 <li>
 Ensure delivery of world-class omni-channel customer service (phone, email, chat, social media, in-person).
 </li>
 <li>
 Develop and monitor KPIs for service quality, sales, and performance.
 </li>
 <li>
 Lead process improvements, SOP updates, and new system integrations.
 </li>
 <li>
 Manage guest escalations (B2B &amp; B2C) to ensure swift resolution and satisfaction.
 </li>
 <li>
 Oversee compliance with all company policies, working hours, and service standards.
 </li>
 </ul>
 
 
 Business Performance &amp; Improvement
 
 
 <ul>
 <li>
 Analyze performance data to identify improvement opportunities and optimize operations.
 </li>
 <li>
 Lead business improvement and lean initiatives to enhance productivity.
 </li>
 <li>
 Partner with cross-functional teams (Sales, PMO, Operations) to drive ROI on initiatives.
 </li>
 <li>
 Present findings and recommendations to leadership for informed decision-making.
 </li>
 </ul>
 
 
 Reporting &amp; Analytics
 
 
 <ul>
 <li>
 Develop dashboards and reports to track KPIs, service levels, and customer satisfaction.
 </li>
 <li>
 Provide actionable insights for resource planning and forecasting.
 </li>
 <li>
 Collaborate with Workforce Management to ensure operational efficiency and manpower optimization.
 </li>
 </ul>
 
 
 Collaboration &amp; Stakeholder Management
 
 
 <ul>
 <li>
 Partner with Marketing, Sales, and IT to ensure seamless coordination across functions.
 </li>
 <li>
 Maintain strong relationships with Yas Island theme parks, off-island attractions, and external clients.
 </li>
 <li>
 Lead task forces during key projects, product launches, or seasonal peaks.
 </li>
 <li>
 Serve as a trusted advisor to leadership, bringing front-line insights to strategic discussions.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Experience
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Management or equivalent.
 </li>
 <li>
 Certifications in Contact Centre Management (COPC), CX, Leadership, Lean Six Sigma, or Project Management are an advantage.
 </li>
 <li>
 3+ years&rsquo; experience in customer service operations, hospitality, or customer experience.
 </li>
 <li>
 At least 1 year of managing process improvement or business performance programs.
 </li>
 <li>
 Strong analytical, leadership, and communication skills with a passion for people and service.
 </li>
 <li>
 Proven ability to manage omni-channel operations in a fast-paced environment.
 </li>
 <li>
 Strong leadership and people management skills.
 </li>
 <li>
 Excellent communication and interpersonal abilities.
 </li>
 <li>
 Analytical mindset with experience in data-driven decision-making.
 </li>
 <li>
 Proficiency in customer service software and tools.
 </li>
 <li>
 Strategic thinker with a continuous improvement mindset.
 </li>
 <li>
 Ability to work in a fast-paced and dynamic environment.
 </li>
 <li>
 Fluent in English
 </li>
 </ul>
 
 Desirable:
 
 <ul>
 <li>
 English and Arabic fluency or any other language.
 </li>
 </ul>
 
 Coaching and mentorship skills.
 
</div>

Guest Experience Manager

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