concierge assistant

Rixos

<div><b>Company Description</b><p><br>
The Iconic Rixos Gulf Hotel Doha introduces a unique lifestyle and luxurious Services and products, Rixos warm hospitality, the vibrant Entertainment programs, and the trendy and distinguished ALL INCLUSIVE Food and Beverage concepts with 378 beautifully appointed guest Rooms, dream bedding and luxurious atmosphere. Join our motivated and vibrant Team as Bellman and build your career with us.</p><b><br>
Job Description</b><br>
<ul><li>
Achieve Quality Audit result of 95% and above through consistent documented trainings.</li><li>
Achieve the highest Guest Satisfaction measured by TRUST YOU platform.</li><li>
Be smart, well groomed, friendly and cheerful whilst exhibiting the highest standards of Rixos hospitality all the times.</li><li>
Check Hotel situation, occupancy, functions, groups, VIPs.</li><li>
Show fullest cooperation and respect within the team and other departments</li><li>
Be aware of the daily activities and has product knowledge of all the hotel facilities.</li><li>
Utilize interpersonal and communication skills to lead, influence, and encourage the team; advocate sound financial/business decision-making; demonstrate honesty/integrity; always lead by example.</li><li>
Build mutual trust, respect, and cooperation among team members.</li><li>
Ensure the services are up to the required standard.</li><li>
Ensure the prompt and efficient handling off all guest luggage on arrival, during stay, departure and the luggage store, as well as ensure safety and security of guest luggage.</li><li>
Assure that every luggage is covered with a baggage claim tag.</li><li>
Attend to guests complaints/ requests and liaise with the department concerned to ensure immediate follow up.</li><li>
Report any unusual occurrences or requests to the Concierge desk.</li><li>
Be aware of the hotel accident Prevention Policies.</li><li>
Responsible for the efficient, clean, safe and hygienic maintenance of the Concierge Desk area.</li><li>
Maintain accurate records / documentation, as per operational and organizational requirements.</li><li>
Responsible for lobby paging services under the supervision of Concierge.</li><li>
Practice suggestive selling and able to familiarize guests to hotel facilities.</li><li>
Co-ordinate with Front Office to ensure that payment of guest folios is protected at all times, vis-&agrave;-vis scanty baggage procedure &amp; release of guest bags on departure.</li><li>
Escort guests to their rooms. For the first time guests, explain hotel facilities. In the room explain room facilities such as (how lights &amp; TV function, safe, AC, fire exit, etc.)</li><li>
Ensure luggage is placed neatly on luggage rack for guest to unpack.</li><li>
Organize, manage and supervise the delivery and retrieval of luggage while managing speedy and efficient car parkings especially, during large events.</li><li>
Ensure that all guests are greeted on arrival &amp; departure of the hotel and escort each individual to the right direction.</li><li>
Review log book, verify outstanding and follow up pending. Identify any special assignment for the day</li><li>
File daily shift reports systematically under the supervision of Bell Captain</li><li>
Provide friendly and courteous service to guest and respond promptly to all requests and inquiries at all time.</li><li>
At the end of the shift, endure a complete handover to the next shift for a smooth running of the operations.</li><li>
Invest time in knowing and understanding Guest in house to maximize the quality of their stay.</li><li>
Ensure prompt &amp; efficient message, newspapers, parcels &amp; package deliveries to guests, as per hotel policy. Arrange all guest transportation requests including Limousine service, Shuttle Bus and car rental with coordination with our rent a car agent available in the hotel.</li><li>
Handle telephone calls at the Concierge desk when required</li><li>
Excellent knowledge of the hotel emergency, fire and safety procedures.</li><li>
Attend training schedules as per schedule.</li><li>
Any other duties, which may be assigned to them from time to time as directed by their Supervisor or Manager.</li></ul><br>
<b>
Qualifications</b><br>
<ul><li>
University<b> </b>Degree / Diploma in any field.</li><li>
Minimum 1 year in a similar role.</li></ul></div>

Bellman

Atlantis

<p><b>Key Responsibilities</b></p><ul><li>Coordinate and track all luggage-related operations for guest arrivals, departures, and in-house transfers.</li><li>Communicate effectively with bellmen and ensure timely completion of all luggage deliveries and pickups.</li><li>Maintain accurate records of guest luggage, storage, and special handling requirements.</li><li>Ensure that all tasks are completed in line with Forbes Travel Guide and Atlantis standards.</li><li>Liaise with Front Office and Concierge to ensure seamless guest service and accurate information flow.</li><li>Handle guest inquiries, special requests, and luggage-related complaints efficiently and professionally.</li><li>Maintain organization and cleanliness of luggage storage areas while adhering to safety protocols.</li><li>Support the training and development of new team members on operational standards.</li></ul><p>Skills Set</p><ul><li>Guest Service and Concierge Operations</li><li>Communication and Coordination</li><li>Luggage Handling and Tracking</li><li>Hotel Systems (Opera PMS)</li><li>Time Management and Organization</li><li>Attention to Detail and Multitasking</li><li>Customer Relationship Management</li></ul>

Coordinator, Luggage

Four Seasons

<div><p><b>About Four Seasons:
</b></p><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
<br>
<br>
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
</p><p></p><p><b>About the location:
</b></p>An architectural icon in the heart of Saudi Arabia&rsquo;s vibrant capital soaring over the city in the iconic Kingdom Tower, Four Seasons Hotel Riyadh is a buzzing hub at the forefront of style and sophistication. Redesigned interiors bring authentic Saudi heritage and craftsmanship to life, while our distinguished team provides a bespoke experience through thoughtful, personalized service and hospitality.
<p></p><h3 class="jobSectionHeader"><b>Purpose
</b></h3><h3 class="jobSectionHeader"><b>Respond to a wide variety of the guest requests by accurately assessing the needs and offering personal recommendations and touches to achieve maximum satisfaction while complying with all Four Seasons&rsquo; policies.
</b></h3><h3 class="jobSectionHeader"><b>Main Tasks and Responsibilities
</b></h3><ul><li><h3 class="jobSectionHeader"><b>The ability to display, at all times, a friendly, courteous and professional manner in all dealings with guests, patrons and other employees.
</b></h3></li><li><h3 class="jobSectionHeader"><b>The ability to welcome and register hotel guests with an emphasis on fulfilling requests, following special handling instructions and adhering to established credit policies and procedures.
</b></h3></li><li><h3 class="jobSectionHeader"><b>The ability to handle a multitude of keys.
</b></h3></li><li><h3 class="jobSectionHeader"><b>The ability to quote and be familiar with room and rate availability for current and future dates.
</b></h3></li><li><h3 class="jobSectionHeader"><b>The ability to accept reservations, changes and cancellations in the absence of reservations staff.
</b></h3></li><li><h3 class="jobSectionHeader"><b>The ability to select and block rooms for arriving guests; pre-register individuals or groups as required; assist in escorting VIPs and return guests to their rooms as requested.
</b></h3></li><li><h3 class="jobSectionHeader"><b>The ability to work closely with the Guest Services and Concierge staff to coordinate the efficient handling of guest luggage and follow up on guest requests.
</b></h3></li><li><h3 class="jobSectionHeader"><b>The ability to handle guest problems or complaints.
</b></h3></li><li><h3 class="jobSectionHeader"><b>The ability to utilize the computer system in running daily reports and in blocking special requests.
</b></h3></li><li><h3 class="jobSectionHeader"><b>The ability to keep all support departments informed of necessary information or requests.
</b></h3></li><li><h3 class="jobSectionHeader"><b>The ability to handle safety deposit box requests; including distributing, giving access to and closing procedures.
</b></h3></li><li><h3 class="jobSectionHeader"><b>The ability to complete key packets and vouchers, and to modify registration cards.
</b></h3></li><li><h3 class="jobSectionHeader"><b>The ability to check guests out of the hotel in accordance with procedures; make change, cash checks, exchange foreign currency, and post charges to guest accounts.
</b></h3></li><li><h3 class="jobSectionHeader"><b>The ability to maintain a balanced bank assigned to you from the hotel.
</b></h3></li><li><h3 class="jobSectionHeader"><b>The ability to reconcile all transactions at the close of the shift and to cash out.
</b></h3></li><li><h3 class="jobSectionHeader"><b>The ability to recite hours of operation of all hotel facilities and special service codes.
</b></h3></li><li><h3 class="jobSectionHeader"><b>The ability to understand the tasks performed by a telephone operator, a reservationist, a concierge and a housekeeper.
</b></h3></li><li><h3 class="jobSectionHeader"><b>The ability to handle hotel emergency procedures and situations with maturity and professionalism.
</b></h3></li><li><h3 class="jobSectionHeader"><b>The ability to perform as night receptionist and assist with the night audit procedures.
</b></h3></li><li><h3 class="jobSectionHeader"><b>The ability to perform tasks and projects as delegated by the Assistant Manager, Night Manager, Front Office Manager or Rooms Division Manager.
</b></h3></li></ul><h3 class="jobSectionHeader"><b>Confidentiality
</b></h3><ul><li><h3 class="jobSectionHeader"><b>Whist working for the Company there will be access to a wide variety of confidential information concerning the Company, guests and employees. It is vital that all such information remains confidential and must not be disclosed to anyone outside the Company, guests and employees, unless otherwise stated. Please refer to the Employee Handbook for full policy details</b></h3></li></ul></div><p></p>

Front Desk Receptionist

Four Seasons Hotels & Resorts, Saudi Arabia

<div>
 <strong>
  About Four Seasons
  <br/>
  <br/>
 </strong>
 Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
 <br/>
 <br/>
 At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
 <br/>
 <br/>
 <strong>
  About the location:
  <br/>
  <br/>
 </strong>
 An architectural icon in the heart of Saudi Arabia&rsquo;s vibrant capital soaring over the city in the iconic Kingdom Tower, Four Seasons Hotel Riyadh is a buzzing hub at the forefront of style and sophistication. Redesigned interiors bring authentic Saudi heritage and craftsmanship to life, while our distinguished team provides a bespoke experience through thoughtful, personalized service and hospitality.
 <br/>
 <br/>
 <strong>
  Purpose
  <br/>
  <br/>
 </strong>
 Respond to a wide variety of the guest requests by accurately assessing the needs and offering personal recommendations and touches to achieve maximum satisfaction while complying with all Four Seasons&rsquo; policies.
 <br/>
 <br/>
 <strong>
  Main Tasks And Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   The ability to display, at all times, a friendly, courteous and professional manner in all dealings with guests, patrons and other employees.
  </li>
  <li>
   The ability to welcome and register hotel guests with an emphasis on fulfilling requests, following special handling instructions and adhering to established credit policies and procedures.
  </li>
  <li>
   The ability to handle a multitude of keys.
  </li>
  <li>
   The ability to quote and be familiar with room and rate availability for current and future dates.
  </li>
  <li>
   The ability to accept reservations, changes and cancellations in the absence of reservations staff.
  </li>
  <li>
   The ability to select and block rooms for arriving guests; pre-register individuals or groups as required; assist in escorting VIPs and return guests to their rooms as requested.
  </li>
  <li>
   The ability to work closely with the Guest Services and Concierge staff to coordinate the efficient handling of guest luggage and follow up on guest requests.
  </li>
  <li>
   The ability to handle guest problems or complaints.
  </li>
  <li>
   The ability to utilize the computer system in running daily reports and in blocking special requests.
  </li>
  <li>
   The ability to keep all support departments informed of necessary information or requests.
  </li>
  <li>
   The ability to handle safety deposit box requests; including distributing, giving access to and closing procedures.
  </li>
  <li>
   The ability to complete key packets and vouchers, and to modify registration cards.
  </li>
  <li>
   The ability to check guests out of the hotel in accordance with procedures; make change, cash checks, exchange foreign currency, and post charges to guest accounts.
  </li>
  <li>
   The ability to maintain a balanced bank assigned to you from the hotel.
  </li>
  <li>
   The ability to reconcile all transactions at the close of the shift and to cash out.
  </li>
  <li>
   The ability to recite hours of operation of all hotel facilities and special service codes.
  </li>
  <li>
   The ability to understand the tasks performed by a telephone operator, a reservationist, a concierge and a housekeeper.
  </li>
  <li>
   The ability to handle hotel emergency procedures and situations with maturity and professionalism.
  </li>
  <li>
   The ability to perform as night receptionist and assist with the night audit procedures.
  </li>
  <li>
   The ability to perform tasks and projects as delegated by the Assistant Manager, Night Manager, Front Office Manager or Rooms Division Manager.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Confidentiality
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Whist working for the Company there will be access to a wide variety of confidential information concerning the Company, guests and employees. It is vital that all such information remains confidential and must not be disclosed to anyone outside the Company, guests and employees, unless otherwise stated. Please refer to the Employee Handbook for full policy details
  </li>
 </ul>
</div>


Rotana Hotel Management ...

<p>As a Bell Attendant you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as</p>
<ul>
<li>Receive guests in a professional and friendly manner, exceeding guest expectation from arrival through to departure</li>
<li>Maintain effective communication with all related departments to ensure smooth service delivery</li>
<li>Maintain an up to date knowledge of the hotel and local services</li>
<li>Maintain awareness of guest profile through Opera guest profile system</li>
<li>Ensure that the guest luggage is carried from arrival point to room and from room to departure point on check out</li>
<li>Handle all messages, mail and packages for guests and employees, ensuring they are delivered at the appropriate time in a professional manner</li>
<li>Deliver morning newspapers to rooms</li>
<li>Deliver guest messages and other deliveries immediately without delay in a professional manner</li>
<li>Ensure concierge desk and store room is clean tidy and well organized</li>
</ul>

Bell Attendant

JA Resorts & Hotels

<p>This position is responsible in supporting the Front Office Manager in managing the Concierge department and is visible and approachable to guest to attend and assist for their requests.</p>
<p><strong>Duties and Responsibilities</strong></p>
<ul>
<li>Assist guests with arrangements, directions and information, must have knowledge of local area.</li>
<li>Make reservations for restaurants, spa treatments, activities etc.</li>
<li>Develop relationships with guests in order to facilitate the fulfilment of their requests.</li>
<li>Handle guests  transport requests for airport pick up, drop offs and other itineraries.</li>
<li>Ensure the punctual and courteous service of the shuttle bus for hotel guests.</li>
<li>Able to handle guest enquiries on flight amendments and online check-in.</li>
<li>Assist guest with Restaurant reservations within the hotels and ensure a copy of the confirmation slip is forwarded to Food and Beverage office.</li>
<li>Coordinate the porter and bell desk to maintain flow of traffic at the main entrance; arrange valet parkers to ensure a smooth operation in high business demands.</li>
<li>Maintain smooth transition of Group check-in and check-out.</li>
<li>Handle Marhaba service requests.</li>
<li>Monitor the Bellboy movement control sheet.</li>
<li>Ensures that faxes messages, parcels are delivered to guest rooms within 15 minutes and ensure guest comfort in case of any emergency information for guest</li>
<li>Take approval of the Line Manger to arrange a complimentary transport for a guest or staff at any point of time and logs it into Chauffer request sheet at all times. Deputizes Line Manager in his absence.</li>
</ul>

Concierge Supervisor

Kempinski Hotel

<div><b> Under the guidance of the Operations Manager assess, evaluates and ensures that long-term and short-term of the goals residence are met.</b></div> <ul> <li> Supports and assists the front desk and concierge in the residence to ensure a smooth, prompt and effective service to all residents &amp; guests. </li> <li> Substitutes the Front Office Duty Manager in their absence</li> <li> Handles all residents &amp; guests  comments &amp; complaints, as well as following up on resolving those.</li> <li> Ensures that as per Kempinski Health &amp; Safety Policy the Fire Exits are free of obstacles.</li> <li> Supports and assists all departments.</li> <li> Ensures that all residents &amp; guests receives prompt, cordial attention and personal recognition and resolves related problems.</li> <li> Inform and co-ordinate with other operating departments matters which may concern them.</li> <li> Check all correspondence of the day s arrivals to familiarize with arrived and arriving residents &amp; guests and their needs, follows up as required.</li> <li> Maintains appropriate standards of conduct, dress, uniforms, hygiene, appearance and posture for all departmental employees.</li> <li> Ensures that all residence information is kept accurately and up to date.</li> <li> Promotes in house sales and facilities to maximize residence revenues.</li> <li> Understands and carries out duties in line with Residence Emergency Procedures.</li> <li> Inspects Front and Back of house for cleanliness, Health &amp; Safety and reports any faults to concerned departments.</li> <li> Inspects outside areas on a daily basis.</li> <li> Co-ordinates/assists security personnel in all related matters.</li> <li> Responds promptly to any operational requests from residence sections.</li> <li> Attends to referred and unsolved problematic situations.</li> <li> Conduct efficient hand-over with coming team member.</li> <li> Additional responsibilities and tasks can be added at any time according to the needs of the business and of the residence.</li> </ul>

Lady in Red

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Bellman

Coordinator, Luggage

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Front Desk Receptionist

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Lady in Red