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concierge

Client of Recruit for Africa

We are in search for experienced strong&gt;CONCIERGE/strong&gt; to join a prestigious 5-star hotel located in the heart of Dubai Marina. This is your chance to join a world-class team delivering exceptional guest experiences in one of the UAE s most iconic waterfront destinations.
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Concierge

DELANO

Summary
The Concierge is responsible for providing personalized, high-quality service to guests by assisting with a variety of requests, from booking reservations and transportation to providing recommendations for local attractions. This role ensures that each guest has a seamless and memorable stay by offering expert advice, arranging services, and attending to guest needs promptly.
Responsibilities
<ul>
 <li>Greet guests upon arrival and proactively offer assistance with any inquiries or special requests.</li>
 <li>Provide detailed information about the hotel s amenities, services, and policies.</li>
 <li>Respond to guest inquiries in person, over the phone, or via email, ensuring prompt and professional communication.</li>
 <li>Anticipate guest needs and tailor services to individual preferences, including room upgrades, dining reservations, and special occasions.</li>
 <li>Arrange transportation services, including taxis, private cars, and airport transfers.</li>
 <li>Provide personalized recommendations for local restaurants, attractions, entertainment, shopping, and activities.</li>
 <li>Make and confirm reservations for guests at restaurants, events, tours, and other local activities.</li>
 <li>Coordinate bookings for hotel amenities such as spa treatments, tours, or exclusive hotel experiences.</li>
 <li>Ensure guests are kept informed about reservation details and any changes or updates.</li>
 <li>Handle any issues or complaints guests may have, addressing concerns promptly and efficiently to ensure guest satisfaction.</li>
 <li>Offer solutions and alternatives for any requests or situations that may arise during a guest s stay.</li>
 <li>Coordinate with various hotel departments and external vendors to ensure all event details are executed seamlessly.</li>
 <li>Maintain an organized and efficient concierge desk or area, ensuring that all tools, brochures, and materials are up to date and accessible for guest use.</li>
 <li>Stay informed about hotel promotions, seasonal offerings, and new local attractions to provide the best advice to guests.</li>
 <li>Build rapport with guests, remembering their preferences and providing a personalized experience to encourage repeat visits.</li>
 <li>Maintain relationships with local service providers, vendors, and attractions to secure exclusive guest benefits and discounts.</li>
 <li>Keep current on local events, festivals, shows, and activities that guests may be interested in.</li>
 <li>Stay informed about the hotel s policies, services, and offerings to ensure accurate and helpful information is shared with guests.</li>
 <li>Perform any other duties or responsibilities as assigned by management to support the effective operation of the department and the broader goals of the property</li>
</ul>

BANYAN TREE

Role Overview As Head Concierge, you will be the ambassador of the Banyan Tree experience a trusted host and curator of unforgettable journeys for our guests. You ll lead a dynamic team to deliver exceptional, intuitive service that reflects our brand s warmth, sophistication, and genuine care. Key Responsibilities <ul> <li> Lead and inspire the Concierge team to deliver seamless, anticipatory service for all guest requests, from bespoke experiences to everyday comforts. </li> <li> Serve as the primary point of contact for VIP guests and repeat visitors, ensuring every interaction reflects Banyan Tree s signature touch. </li> <li> Build and maintain strong relationships with local partners, attractions, and service providers to craft memorable experiences for guests. </li> <li> Manage daily operations of the Concierge Desk, including transport arrangements, restaurant reservations, excursions, and guest logistics. </li> <li> Collaborate closely with Front Office, Guest Relations, and F&amp;B teams to ensure a cohesive and personalised guest journey. </li> <li> Maintain detailed knowledge of Dubai s offerings cultural events, fine dining, shopping, wellness, and hidden gems to provide genuine recommendations. </li> <li> Oversee team training, performance, and development, ensuring adherence to service standards and brand values. </li> <li> Handle guest feedback with empathy and efficiency, turning opportunities into lasting loyalty. </li> <li> Ensure compliance with safety, security, and operational policies. </li> </ul> Qualifications <ul> <li> Minimum of 5 years experience as a Head Concierge or Guest Services role within a luxury hotel or resort environment. </li> <li> Member of Les Clefs d Or preferred (or strong eligibility). </li> <li> In-depth knowledge of Dubai s lifestyle, culture, and attractions. </li> <li> Exceptional interpersonal and communication skills, with fluency in English; additional languages are an advantage. </li> <li> Proven leadership ability with a calm, polished, and guest-focused approach. </li> <li> A genuine passion for creating meaningful experiences and leading with heart. </li> </ul>

Head Concierge

Summary:
At the pinnacle of hospitality excellence, the Head Concierge oversees a team dedicated to curating unforgettable guest experiences and leaving lasting impressions. This role demands a genuine passion for people and a collaborative approach to enhancing guest stays through proactive and intuitive service. With unparalleled knowledge of Dubai s vibrant dining scene, hotel amenities, and local attractions, the Head Concierge crafts bespoke itineraries and recommendations that elevate each guest s visit to extraordinary heights.
Responsibilities:
<ul>
 <li>Lead and inspire the concierge team to deliver unparalleled service and personalized guest interactions.</li>
 <li>Support associates in delivering top-tier customer service across all touchpoints.</li>
 <li>Manage front drive operations and coordinate seamlessly with valet, bellman, and doorman services.</li>
 <li>Optimize staffing levels for peak efficiency and guest satisfaction.</li>
 <li>Maintain impeccable presentation of luggage rooms and hotel assets.</li>
 <li>Engage with guests during peak times, promptly addressing their needs in public areas.</li>
 <li>Review guest feedback with associates to foster continuous improvement.</li>
 <li>Conduct training sessions to refine guest interactions and service excellence.</li>
 <li>Promote hotel amenities and uphold lobby cleanliness and orderliness.</li>
 <li>Develop efficient work schedules aligned with occupancy forecasts.</li>
 <li>Ensure high standards of appearance, punctuality, and performance among team members.</li>
 <li>Supervise the Concierge team to ensure consistent delivery of exceptional service.</li>
 <li>Address guest concerns promptly, collaborating with department heads and management.</li>
 <li>Assist guests with inquiries and arrangements during their stay, balancing operational needs effectively.</li>
 <li>Provide comprehensive information on hotel services and local attractions.</li>
</ul>

Raffles

<div>Company Description 
An architectural surprise inspired by an Egyptian aesthetic, 5-star Raffles Dubai offers the luxury of city-centre space, impeccable service and sophisticated Asian style. A 15-minute drive from Dubai International Airport, it is ideally located in the business and shopping district, adjacent to Wafi Mall and close to the magnificent Khan Murjan souk and the convention centres. 
Job Description 
PURPOSE OF POSITION
Oversees and directs all aspects of Concierge and Bell service operations, continually striving to deliver the highest quality of service to guests, whilst adhering to all legal rules, regulations, and guidelines of the hotel.
KEY ROLES &amp; RESPONSIBILITIES<ul><li>Supervises and directs Concierge, Bell Desk activities and Bell Staff as well as Doormen, Valet Parking and airport transportation requirements</li><li>Responsible for sorting and distributing guests&rsquo; and administrative mail</li><li>Provides information pertaining to all hotel services, local places of interests, restaurants, doctors, sightseeing tours and any other information likely to be of the interest to guests</li><li>Recommends first and foremost the hotel&rsquo;s own Food and Beverage outlets before outside restaurants, with full knowledge of the outlets (e.g. cuisine, operating times, etc.)</li><li>Ensures the lobby is always kept in an orderly fashion and that ashtrays are kept clean</li><li>Coordinates the paging of guests in the lobby and Food &amp; Beverage outlets</li><li>Maintains the hotel information directory (function board) and ensures that the information is current and accurate at all times</li><li>Prepares efficient work and vacation schedule for Concierge, Doorman and Bell Services, taking into consideration project occupancy and forecasts and large group movements</li><li>Ensures that all Concierge, Doormen, Valet and Bell staff are neat, clean and punctual at all times and that they perform the task assigned to them promptly and efficiently</li><li>Handle problems associated with guests and liaise with department heads or executive management in the absence of the Director of Rooms</li><li>Works with Director of Rooms in preparing the department&rsquo;s budget; controls and monitors departmental costs on an ongoing basis to ensure performance against budget</li></ul>
Human Resources and Training<ul><li>Works with Front Office Manager/Director of Rooms and Human Resource Manager to ensure productive staff performance. Duties include:</li><li>Planning for future staffing needs and recruiting in line with company guidelines</li><li>Prepares and administers detailed induction program for new staff</li><li>Maintains a comprehensive, current and guest focused set of departmental standards and procedures and implements them through thorough on-the-job training</li><li>Ensures training needs analysis of departmental staff is carried out and training programs are designed and implemented to meet those needs</li><li>Conducts probation and formal performance appraisal discussions; coaches, counsels and disciplines staff, providing constructive feedback to enhance performance</li></ul>
Occupational Health and Safety Responsibilities<ul><li>Adheres to OH&amp;S policies and procedures and ensures direct reports do the same</li><li>Log security incidents and accidents in accordance with hotel requirements</li></ul> 
Qualifications 
PERSONAL ATTRIBUTES<ul><li>Good English language verbal communication skills</li><li>Strong leadership and teamwork skills</li><li>Solid interpersonal skills; able to ascertain and effectively address guest/employee needs</li><li>Ability to promote positive relations with hotel residents and patrons</li><li>Ability to exercise good judgment with difficult guests</li><li>Understanding and ability to work in a multi-cultural environment</li><li>Ability to work with constant interruptions with a high degree of professionalism</li><li>Ability to prioritize and organize work assignments; delegate work</li><li>Ability to direct performance of staff and follow up with corrections where needed</li></ul>
QUALIFICATIONS<ul><li>Degree from School for Tourism &amp; Hotel Management</li><li>Clefs D&rsquo;or members</li></ul>
EXPERIENCE<ul><li>Minimum five years&rsquo; experience as a Concierge or in a related position</li></ul> 
Additional Information 
Raffles Dubai Sheikh Rashid Road, Wafi121800 Dubai, United Arab Emirates</div>

Chief Concierge

Marriott International

Maintaining Concierge Goals
<ul>
<li>Coordinates day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.</li>
<li>Develops specific goals and plans to prioritize, organize, and accomplish work.</li>
<li>Supports concierge team to keep them focused on the critical components of operations to drive guest satisfaction and the desired financial results.</li>
<li>Understands the impact of department s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.</li>
<li>Supports the establishment of an effective database to be used by all team members for restaurant and local attractions.</li>
<li>Establishes relationships with local attractions, restaurants and other businesses to enhance guests experiences.</li>
<li>Provides recommendations and arranges services for guests as requested (e.g., car rental, airline and train tickets, office services, beauty and barber services, baby sitting, repairs, shopping).</li>
<li>Maintains awareness of cultural differences needed to meet guest's specific needs and requirements.</li>
<li>Provides check-in and check-out services and handles reservations when needed.</li>
<li>Maintains knowledge of rooms and their locations, services and facilities of the hotel.</li>
<li>Ensures repeat and VIP guests are receiving appropriate service and ensures their requests are carried out.</li>
<li>Responds to emergency situations using appropriate procedures.</li>
<li>Maintains awareness of daily operations and events at the hotel.</li>
<li>Maintains knowledge of daily house-count, arrivals/departures, VIPs, scheduled in-house group names, background, activities, locations, and times as well as special requests/arrangements</li>
<li>Provides warm welcome and anticipation of guest needs throughout their stay.</li>
<li>Encourages and building mutual trust, respect, and cooperation among team members.</li>
<li>Serving as a role model to demonstrate appropriate behaviors.</li>
<li>Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.</li>
<li>Ensures concierge team effectively handles guest requests and adheres to all hotel policies, procedures and standards while striving towards total guest satisfaction.</li>
</ul>
Ensuring Exceptional Customer Service
<ul>
<li>Assists in ensuring the concierge team provides services that are above and beyond for customer satisfaction and retention.</li>
<li>Improves service by assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.</li>
<li>Responds to and handles guest problems and complaints.</li>
<li>Sets a positive example for guest relations.</li>
<li>Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.</li>
<li>Supports employees understanding of customer service expectations and parameters.</li>
<li>Interacts with guests to obtain feedback on product quality and service levels.</li>
</ul>
Additional Responsibilities
<ul>
<li>Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.</li>
<li>Analyzes information and evaluates results to choose the best solution and solve problems.</li>
<li>Informs and/or updates the executives and the peers on relevant information in a timely manner.</li>
<li>Participates in departmental meetings and continually communicates a clear and consistent message regarding the front of house goals to produce desired results.</li>
</ul>

RAFFLES

PURPOSE OF POSITIONOversees and directs all aspects of Concierge and Bell service operations, continually striving to deliver the highest quality of service to guests, whilst adhering to all legal rules, regulations, and guidelines of the hotel.KEY ROLES &amp; RESPONSIBILITIES Supervises and directs Concierge, Bell Desk activities and Bell Staff as well as Doormen, Valet Parking and airport transportation requirements Responsible for sorting and distributing guests and administrative mail Provides information pertaining to all hotel services, local places of interests, restaurants, doctors, sightseeing tours and any other information likely to be of the interest to guests Recommends first and foremost the hotel s own Food and Beverage outlets before outside restaurants, with full knowledge of the outlets (e.g. cuisine, operating times, etc.) Ensures the lobby is always kept in an orderly fashion and that ashtrays are kept clean Coordinates the paging of guests in the lobby and Food &amp; Beverage outlets Maintains the hotel information directory (function board) and ensures that the information is current and accurate at all times Prepares efficient work and vacation schedule for Concierge, Doorman and Bell Services, taking into consideration project occupancy and forecasts and large group movements Ensures that all Concierge, Doormen, Valet and Bell staff are neat, clean and punctual at all times and that they perform the task assigned to them promptly and efficiently Handle problems associated with guests and liaise with department heads or executive management in the absence of the Director of Rooms Works with Director of Rooms in preparing the department s budget; controls and monitors departmental costs on an ongoing basis to ensure performance against budgetHuman Resources and Training Works with Front Office Manager/Director of Rooms and Human Resource Manager to ensure productive staff performance. Duties include:- Planning for future staffing needs and recruiting in line with company guidelines- Prepares and administers detailed induction program for new staff- Maintains a comprehensive, current and guest focused set of departmental standards and procedures and implements them through thorough on-the-job training- Ensures training needs analysis of departmental staff is carried out and training programs are designed and implemented to meet those needs- Conducts probation and formal performance appraisal discussions; coaches, counsels and disciplines staff, providing constructive feedback to enhance performanceOccupational Health and Safety Responsibilities Adheres to OH&amp;S policies and procedures and ensures direct reports do the same Log security incidents and accidents in accordance with hotel requirements

Explore 112+ Concierge in Dubai United Arab Emirates this November. Find roles across top companies and apply now to boost your career.

112 concierge jobs IN Dubai United Arab Emirates

Concierge

Concierge

Head Concierge

Head Concierge

Chief Concierge

Chief Concierge

Chief Concierge