concierge

DELANO

<p><strong><u>Summary</u></strong></p>
<p>The Concierge is responsible for providing personalized, high-quality service to guests by assisting with a variety of requests, from booking reservations and transportation to providing recommendations for local attractions. This role ensures that each guest has a seamless and memorable stay by offering expert advice, arranging services, and attending to guest needs promptly.</p>
<p><strong><u>Responsibilities</u></strong></p>
<ul>
 <li>Greet guests upon arrival and proactively offer assistance with any inquiries or special requests.</li>
 <li>Provide detailed information about the hotel s amenities, services, and policies.</li>
 <li>Respond to guest inquiries in person, over the phone, or via email, ensuring prompt and professional communication.</li>
 <li>Anticipate guest needs and tailor services to individual preferences, including room upgrades, dining reservations, and special occasions.</li>
 <li>Arrange transportation services, including taxis, private cars, and airport transfers.</li>
 <li>Provide personalized recommendations for local restaurants, attractions, entertainment, shopping, and activities.</li>
 <li>Make and confirm reservations for guests at restaurants, events, tours, and other local activities.</li>
 <li>Coordinate bookings for hotel amenities such as spa treatments, tours, or exclusive hotel experiences.</li>
 <li>Ensure guests are kept informed about reservation details and any changes or updates.</li>
 <li>Handle any issues or complaints guests may have, addressing concerns promptly and efficiently to ensure guest satisfaction.</li>
 <li>Offer solutions and alternatives for any requests or situations that may arise during a guest s stay.</li>
 <li>Coordinate with various hotel departments and external vendors to ensure all event details are executed seamlessly.</li>
 <li>Maintain an organized and efficient concierge desk or area, ensuring that all tools, brochures, and materials are up to date and accessible for guest use.</li>
 <li>Stay informed about hotel promotions, seasonal offerings, and new local attractions to provide the best advice to guests.</li>
 <li>Build rapport with guests, remembering their preferences and providing a personalized experience to encourage repeat visits.</li>
 <li>Maintain relationships with local service providers, vendors, and attractions to secure exclusive guest benefits and discounts.</li>
 <li>Keep current on local events, festivals, shows, and activities that guests may be interested in.</li>
 <li>Stay informed about the hotel s policies, services, and offerings to ensure accurate and helpful information is shared with guests.</li>
 <li>Perform any other duties or responsibilities as assigned by management to support the effective operation of the department and the broader goals of the property</li>
</ul>

Concierge

Onyx By Rotana

<p>Concierge Core Responsibilities</p><ul><li>Greet and assist guests, clients, or residents with service requests</li><li>Coordinate reservations for restaurants, events, and transportation</li><li>Offer recommendations on dining, shopping, and entertainment options</li><li>Handle special requests, including urgent or sensitive accommodations</li><li>Maintain up-to-date knowledge of local attractions, venues, and vendors</li><li>Liaise with external service providers and manage vendor relationships</li><li>Log requests and follow up to ensure complete satisfaction</li><li>Support front desk or administrative staff during peak hours</li><li>Manage complaints or difficult situations diplomatically and efficiently</li></ul><p>Required Skills and Qualifications Hard skills</p><ul><li>Familiarity with booking software or POS tools</li><li>Ability to manage calendars, schedules, and itineraries</li><li>Basic proficiency in Microsoft Office or Google Workspace</li><li>Multilingual ability is a plus, particularly in hospitality-heavy regions</li></ul><p>Soft skills</p><ul><li>Exceptional communication and interpersonal skills</li><li>Discretion, professionalism, and emotional intelligence</li><li>Excellent memory and multitasking ability</li><li>Poised under pressure and adaptable to changing circumstances</li></ul><p>Job Type: Full-time</p>

Hilton

<div><p>Concierge Manager</p><p>
A Concierge Manager/Head Concierge supervises the Concierge Team and sets the department goals to help Team Members to create an exceptional Guest and customer experience.</p><br>
<p><br>
<b>What will I be doing?</b></p><br>
<p>As a Concierge Manager/Head Concierge, you will supervise the Concierge Team and set the department goals to help Team Members to create an exceptional Guest and customer experience. A Concierge Manager/Head Concierge is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:</p>
<ul><li>Supervise daily Concierge operations</li>
<li>Set Departmental objectives, work schedules, budgets, policies and procedures</li>
<li>Monitor the appearance, standards and performance of the Concierge Team Members with an emphasis on training and teamwork</li>
<li>Ensure Team Members have current knowledge of hotel products, services, pricing and policies as well as a good knowledge of the local area</li>
<li>Maximise Sales revenues through up-selling and marketing programmes</li>
<li>Monitor Guest satisfaction reports and implement actions to improve results</li>
<li>Maintain good communication and working relationships with all hotel areas</li>
<li>Project a professional manner with an emphasis on hospitality and Guest service</li>
<li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li>
<li>Attend Front of House/Hotel meetings, as required</li>
</ul><p><b>What are we looking for?</b></p><br>
<p>Concierge Manager/Head Concierges serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:</p>
<ul><li>A degree or diploma in Hotel Management or equivalent</li>
<li>Front Office supervisory experience in the hotel, leisure or retail sector</li>
<li>Possess strong commercial awareness and Sales capabilities</li>
<li>Excellent leadership skills, inter-personal and communication skills</li>
<li>A passion for delivering exceptional levels of guest service</li>
<li>Excellent grooming standards</li>
</ul><p>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:</p>
<ul><li>Previous experience working as a Concierge Supervisor or Head Concierge in a hotel environment</li><br>
</ul><p><br>
<br>
<b>What will it be like to work for Hilton?</b></p><br>
<p>Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</p></div>

Concierge Manager

Dorchester Collection

<div><div><p>Your future, our legacy</p><h3 class="jobSectionHeader"><b>
Hotel
</b></h3><div>
The Lana</div><h3 class="jobSectionHeader"><b>
Division &amp; Department
</b></h3><div>
Rooms - Concierge</div><h3 class="jobSectionHeader"><b>
Job Title
</b></h3><div>
Residence Concierge
</div><h3 class="jobSectionHeader"><b>Contract Type
</b></h3><div>
Permanent</div><h3 class="jobSectionHeader"><b>
Status
</b></h3><div>
Full time</div><h3 class="jobSectionHeader"><b>
Position Overview
</b></h3><div>
<div></div><div>We are not just a collection of hotels and residences, but instead a talented community. A family with a shared passion and commitment to, unapologetically, love and breathe who we are every day. An eclectic grouping who really care about each other and our guests; where belonging transcends all else. We do this with a backdrop of extraordinary hotels and residences, steeped in history, glamour and stories, which provide the perfect stage for our people &ndash; our Legends &ndash; to live our vision &ndash;Treasured by Guests, Cherished by Employees, Celebrated Worldwide.</div><div></div><div><br>
Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. The basis of We Care is to create an environment where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA, reflected by our core values of Passion, Personality, Respect, Working Together and Creativity. When submitting your application, please let us know if you require any special accommodations during the interview process.</div><div></div><div><br>
We care about your career and are known for having the absolute best people in the industry. When you join us as a Residence Concierge you start a unique opportunity to become celebrated as the very best in your field. You&rsquo;ll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.</div><div></div>
</div><h3 class="jobSectionHeader"><b>
What you'll get
</b></h3><div>
<div></div><div>As a Residence Concierge at The Lana Residences managed by Dorchester Collection Dubai here are just some of the great benefits you will receive:</div><ul><li>
Competitive Salary Package</li><li>
World-class Development Opportunities</li><li>
Complimentary stays with breakfast included in our sister Dorchester Collection hotels</li><li>
50% off at bars and restaurants within all of our sister Dorchester Collection hotels</li><li>
Meals on Duty</li><li>
Private Medical Insurance</li><li>
Life Insurance</li><li>
Flight Allowance every 24 months</li><li>
Shared Company Accommodation</li><li>
Company provided transportation to and from work</li><li>
Uniform provided by the Company with complimentary laundry</li><li>
Service Charge</li></ul><div></div>
</div><h3 class="jobSectionHeader"><b>
What you'll do
</b></h3><div>
<div></div><div>You&rsquo;ll love what you do and take pride in delighting our guests:</div><ul><li>
You will greatly contribute to the processes and activities that create and promote the Dorchester Collection culture, values and bring the Company Philosophy &ldquo;We Care&rdquo; to life ensuring our employees and guests receive nothing but the best experience.</li><li>
You will create real connections and meaningful relationships by utilizing collective intelligence from all sources.</li><li>
You will oversee the front of house operation of the Residence Lobby.</li><li>
You will greet residents, their family members and visitors as they arrive/depart, make them feel at home and ensure our residents receive nothing but the best experience.</li><li>
You will motivate, train, supervise, evaluate and counsel your team of Doormen, Lobby and Wellness Hosts</li><li>
You will plan daily, weekly, monthly, and quarterly assignments for the Doormen and Lobby and Wellness Hosts.</li><li>
You will oversee, assist and support when necessary, all the Residents, their families and guests in the Lobby Lounge as well as on the Forecourt or on the Amenity level of The Lana Residences</li><li>
You will maintain all written communication between residents and The Lana Residences team in a professional and courteous manner.</li><li>
Our values of Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As a Residence Concierge you&rsquo;ll have the opportunity to bring these to life and continue to create our legacy.</li><li>
Communication is what keeps our departments running perfectly. Our Lobby Host must communicate with other departments in order to ensure the alignment remains.</li></ul><div>
The items shared are the essence of a day in the life of Residence Concierge but we&rsquo;ll make sure you are provided with specifics on how we care for our Residences.</div><div></div>
</div><h3 class="jobSectionHeader"><b>
What you'll bring
</b></h3><div>
<div></div><ul><li>You&rsquo;ll bring your unique personality and passion to the role and the team.</li><li>
High empathy. Resilient. Guest centricity. Confident. Well spoken. Manage multiple relationships and tasks. Spirit of generosity. Passionate for the brand. Problem solver, quick on their feet. Curious and culturally aware. Proactively seek to connect. Goes above and beyond.</li><li>
Communication is what keeps our departments running perfectly. Our Residence Concierge must communicate with other departments in order to ensure the alignment remains.</li><li>
English is the primary language used in our residences. You can comfortably communicate in this language.</li><li>
Previous experience as Residence Concierge / Guest Service Agent is preferred. High level of English and additional languages are an advantage.</li></ul><div></div>
</div></div><div><p>
Position location</p><h3 class="jobSectionHeader"><b>
Job Location
</b></h3><div>
United Arab Emirates</div><h3 class="jobSectionHeader"><b>
Location
</b></h3><div></div><div>
Dubai</div></div></div><div></div>

Residence Concierge

Raffles

<div><b>Company Description</b><p><br>
An architectural surprise inspired by an Egyptian aesthetic, 5-star Raffles Dubai offers the luxury of city-centre space, impeccable service and sophisticated Asian style. A 15-minute drive from Dubai International Airport, it is ideally located in the business and shopping district, adjacent to Wafi Mall and close to the magnificent Khan Murjan souk and the convention centres.</p><b><br>
Job Description</b><p><b><br>
PURPOSE OF POSITION</b></p><p>
Oversees and directs all aspects of Concierge and Bell service operations, continually striving to deliver the highest quality of service to guests, whilst adhering to all legal rules, regulations, and guidelines of the hotel.</p><p><b>
KEY ROLES &amp; RESPONSIBILITIES</b></p><ul><li>Supervises and directs Concierge, Bell Desk activities and Bell Staff as well as Doormen, Valet Parking and airport transportation requirements</li><li>Responsible for sorting and distributing guests&rsquo; and administrative mail</li><li>Provides information pertaining to all hotel services, local places of interests, restaurants, doctors, sightseeing tours and any other information likely to be of the interest to guests</li><li>Recommends first and foremost the hotel&rsquo;s own Food and Beverage outlets before outside restaurants, with full knowledge of the outlets (e.g. cuisine, operating times, etc.)</li><li>Ensures the lobby is always kept in an orderly fashion and that ashtrays are kept clean</li><li>Coordinates the paging of guests in the lobby and Food &amp; Beverage outlets</li><li>Maintains the hotel information directory (function board) and ensures that the information is current and accurate at all times</li><li>Prepares efficient work and vacation schedule for Concierge, Doorman and Bell Services, taking into consideration project occupancy and forecasts and large group movements</li><li>Ensures that all Concierge, Doormen, Valet and Bell staff are neat, clean and punctual at all times and that they perform the task assigned to them promptly and efficiently</li><li>Handle problems associated with guests and liaise with department heads or executive management in the absence of the Director of Rooms</li><li>Works with Director of Rooms in preparing the department&rsquo;s budget; controls and monitors departmental costs on an ongoing basis to ensure performance against budget</li></ul><p>
Human Resources and Training</p><ul><li>Works with Front Office Manager/Director of Rooms and Human Resource Manager to ensure productive staff performance. Duties include:</li><li>Planning for future staffing needs and recruiting in line with company guidelines</li><li>Prepares and administers detailed induction program for new staff</li><li>Maintains a comprehensive, current and guest focused set of departmental standards and procedures and implements them through thorough on-the-job training</li><li>Ensures training needs analysis of departmental staff is carried out and training programs are designed and implemented to meet those needs</li><li>Conducts probation and formal performance appraisal discussions; coaches, counsels and disciplines staff, providing constructive feedback to enhance performance</li></ul><p><b>
Occupational Health and Safety Responsibilities</b></p><ul><li>Adheres to OH&amp;S policies and procedures and ensures direct reports do the same</li><li>Log security incidents and accidents in accordance with hotel requirements</li></ul><p></p><b><br>
Qualifications</b><p><b><br>
PERSONAL ATTRIBUTES</b></p><ul><li>Good English language verbal communication skills</li><li>Strong leadership and teamwork skills</li><li>Solid interpersonal skills; able to ascertain and effectively address guest/employee needs</li><li>Ability to promote positive relations with hotel residents and patrons</li><li>Ability to exercise good judgment with difficult guests</li><li>Understanding and ability to work in a multi-cultural environment</li><li>Ability to work with constant interruptions with a high degree of professionalism</li><li>Ability to prioritize and organize work assignments; delegate work</li><li>Ability to direct performance of staff and follow up with corrections where needed</li></ul><p><b>
QUALIFICATIONS</b></p><ul><li>Degree from School for Tourism &amp; Hotel Management</li><li>Clefs D&rsquo;or members</li></ul><p><b>
EXPERIENCE</b></p><ul><li>Minimum five years&rsquo; experience as a Concierge or in a related position</li></ul><b><br>
Additional Information</b><p><br>
Raffles Dubai Sheikh Rashid Road, Wafi121800 Dubai, United Arab Emirates</p></div>

Chief Concierge

K5 BUILDERS, INC

<p><b>Job Summary</b><br/>We are seeking a professional and personable Concierge / Receptionist to join our team. The ideal candidate will serve as the first point of contact for visitors and callers, providing exceptional customer service and administrative support. This role requires strong organizational skills, proficiency in office management tools, and the ability to handle multiple tasks efficiently. Bilingual abilities are a plus, as well as experience with front desk operations, office software, and clerical duties. The Concierge / Receptionist will play a vital role in maintaining a welcoming environment and ensuring smooth daily operations.</p><p><b>Responsibilities</b></p><ul><li>Greet residents and visitor with professionalism and courtesy, ensuring a positive first impression</li><li>Handle front desk duties including check-in/check-out procedures and visitor registration</li><li>Maintain organized files, data entry records, and perform proofreading to ensure accuracy</li><li>Support office management tasks such as calendar management, appointment setting, and email correspondence</li><li>Provide customer support by addressing inquiries promptly and professionally</li><li>Maintain a tidy reception area and ensure all office supplies are stocked</li><li>Perform clerical duties including filing, photocopying, and document preparation</li><li>Demonstrate excellent phone etiquette and organizational skills to manage busy periods efficiently</li></ul><p><b>Qualifications</b></p><ul><li>Proven experience in front desk or office management roles; medical or dental receptionist experience is a plus</li><li>Strong computer literacy with proficiency in Microsoft Office Suite, Google Workspace, data entry, and basic bookkeeping software like QuickBooks</li><li>Excellent organizational skills with the ability to multitask effectively in a fast-paced environment</li><li>Exceptional customer service skills with a friendly demeanor and professional phone etiquette</li><li>Bilingual abilities are preferred to assist diverse client needs</li><li>Strong time management skills to prioritize tasks effectively throughout the day</li></ul><p>This position offers an engaging work environment where professionalism and excellent communication are valued. The successful candidate will be integral in creating a welcoming atmosphere while supporting daily operations seamlessly.</p><p>Job Type: Part-time</p><p>Pay: $22.00 - $25.00 per hour</p><p>Expected hours: 16 &ndash; 32 per week</p><p>Education:</p><ul><li>Associate (Preferred)</li></ul><p>Shift availability:</p><ul><li>Day Shift (Preferred)</li><li>Night Shift (Preferred)</li></ul><p>Ability to Commute:</p><ul><li>Port Chester, NY 10573 (Required)</li></ul><p>Work Location: In person</p>

Concierge / Receptionist

Marriott International

<div><b>Additional Information</b><br>
<b>Job Number</b>25176878<br>
<b>Job Category</b>Rooms &amp; Guest Services Operations<br>
<b>Location</b>Bvlgari Resort Dubai, Jumeirah Bay Island, Dubai, United Arab Emirates, United Arab Emirates, 72223<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Non-Management<div><p><br>
</p><div>
</div><i>Marriott International bietet als Arbeitgeber Chancengleichheit, eine Willkommenskultur und vielf&auml;ltige M&ouml;glichkeiten zur beruflichen Weiterentwicklung. Wir f&ouml;rdern aktiv ein Umfeld, in dem die einzigartigen Hintergr&uuml;nde unserer Mitarbeitenden wertgesch&auml;tzt werden. Unsere gr&ouml;&szlig;te St&auml;rke liegt in der Vielfalt der Kulturen, Talente und Erfahrungen unserer Mitarbeitenden. Wir verpflichten uns zur Nichtdiskriminierung in Bezug auf gesch&uuml;tzte Merkmale, einschlie&szlig;lich Behinderung, Veteranenstatus oder andere durch geltendes Recht gesch&uuml;tzte Merkmale.</i>
<p></p><p>Unsere exklusiven Bulgari Hotels &amp; Resorts wurden in Zusammenarbeit mit dem Juwelier und Luxusproduktdesigner Bulgari entwickelt und befinden sich in den wichtigsten kosmopolitischen Metropolen und an luxuri&ouml;sen Resort-Reisezielen. Treten Sie unserem Team bei und leisten Sie einen Beitrag, um G&auml;sten spannende Erlebnisse mit dem zeitlosen Glamour und dem Erbe der Marke Bulgari zu erm&ouml;glichen. Bei Bulgari Hotels &amp; Resorts werden Sie Teil des Markenportfolios von Marriott International. Hier k&ouml;nnen Sie <b>Ihr Bestes geben</b>, <b>Ihre Bestimmung finden</b>, einem fantastischen globalen <b>Team angeh&ouml;ren</b> und <b>das Beste aus sich herausholen</b>.</p></div></div>

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