concierge

Mandarin Oriental Hotel Group

<div><div>Position Title: Concierge

Reports To: Supervisor: Level 6

Supervises: N/A

Job Level: Rank &amp; File: Level 7 / 8

Department: Concierge

Division: Rooms Division

</div>The Hotel
Mandarin Oriental, Doha is located in the heart of Msheireb Downtown Doha, directly fronting the &quot;Barahat,&quot; an open air piazza surrounded by impressive retail, dining, entertainment and cultural offerings. The hotel is an intimate and stylish urban oasis blending traditional Qatari heritage with contemporary design, it offers 249 rooms, suites and serviced apartments, nine distinct culinary experience, a luxuriously appointed spa celebrating age old wellness philosophy of the Orient, roof top pool with panoramic views and a selection of unique event venues.
Our Mission
Our mission is to completely delight and satisfy our guests. We are committed to continual improvements, to making a difference every day and to being the best.
Guiding Principles
Delighting our Guests Delighting our Colleagues Becoming the Best Working Together Acting with Responsibility<h2 class="jobSectionHeader">
Scope of Position</h2>
The Concierge is responsible for providing five-star services to all guests and colleagues. It is the mission and intent of this position that the candidate will keep the guest&rsquo;s perspective in mind at all times and carry out the mission of the Rooms Division. The Concierge will be creative and accommodating to all of the guest&rsquo;s needs and requests.
Responsibilities
General:
<ul><li>It is part of your role to understand and comply with all corporate and hotel policies and standard operating procedures.</li>
<li>MOHG Code of Conduct requires that all business activities and business decisions comply with the general law, with all rules, regulations, and other requirements.</li>
<li>It is part of your role and your responsibility to fully support all learning and development activities.</li>
<li>You shall take all reasonable steps to safeguard stored information, and not divulge or otherwise transfer any personal data concerning the guests, customers or colleagues, or any confidential information concerning the hotel unless with the appropriate authority.</li>
<li>Use of the hotel&rsquo;s network, computers or internet access which is in the hotel&rsquo;s view unreasonable or inappropriate, for example gambling, chatroom, or pornographic material, is a serious breach of hotel policy and grounds for summary dismissal.</li>
<li>Support and adhere to all policies &amp; procedures relating to Safe, Sound and Sustainable at Mandarin Oriental.</li>
<li>Ensure compliance with the MOHG Social Media Policy, i.e. to be fully responsible for the content you publish on any social media platform, including your personal site.</li>
<li>Mandarin Oriental, Doha has zero tolerance on all forms of harassment or discrimination, i.e. it is strictly forbidden to discriminate on the basis of gender, disability, including physical or medical condition, race, colour, religion, national origin, ancestry, citizenship, age, sexual orientation, marital status, or for any other reason.</li>
<li>To carry out any additional duties requested by management, related to hotel operational activities.</li>
</ul>
Departmental:<ul>
<li>
Create focused conversations with guests which identify their personal preferences.</li>
<li>Be proactive and anticipate the complete requirements of each guest in order to make their unique experience a success.</li>
<li>Provide clear directions for all guests travelling outside of the hotel.</li>
<li>Respond to all guests&rsquo; needs and requests, utilizing proper communication skills within resources, and other departments, when appropriate.</li>
<li>Maintain a daily record via GoConcierge of all guest requests, reservations and confirmations for guests.</li>
<li>Communicate all important details to management and colleagues regarding internal and external events, resources and possible challenges.</li>
<li>Assists guest in the recommendation, booking and organizing of sightseeing/shopping/arts and cultural activities.</li>
<li>Assists guests in the confirming or booking of airline flights.</li>
<li>Assists guests in the recommendation and booking of restaurants, bars, clubs and other entertainment/leisure activities as requested</li>
<li>Arranges limousine transportation requests, ensuring that limousine generated revenue is fully maximized</li>
<li>Provides all information pertaining to the hotel&rsquo;s services and facilities. This also includes the offerings in Msherieb Downtown Doha</li>
<li>Is expected to have an extensive and intimate knowledge of Doha and surrounding regions. This includes all modes of transportation, restaurants, bars, clubs, retail, sightseeing, arts and cultural activities. All recommendations must appear to be personal and insightful.</li>
<li>Builds relationship with guests to delight and gain loyalty.</li>
<li>Ensure customer satisfaction from arrival to departure in accordance to the MOHG Legendary Quality Experiences (LQEs), the MOHG Pillars and the respective service standards of MOQA.</li>
</ul>
Mandarin Oriental reserves the right to add, delete, change or modify the job duties, and responsibilities described in this Job Description, at the company&rsquo;s discretion, at any time with appropriate notice.</div>

Concierge

DELANO

Summary
The Concierge is responsible for providing personalized, high-quality service to guests by assisting with a variety of requests, from booking reservations and transportation to providing recommendations for local attractions. This role ensures that each guest has a seamless and memorable stay by offering expert advice, arranging services, and attending to guest needs promptly.
Responsibilities
<ul>
 <li>Greet guests upon arrival and proactively offer assistance with any inquiries or special requests.</li>
 <li>Provide detailed information about the hotel s amenities, services, and policies.</li>
 <li>Respond to guest inquiries in person, over the phone, or via email, ensuring prompt and professional communication.</li>
 <li>Anticipate guest needs and tailor services to individual preferences, including room upgrades, dining reservations, and special occasions.</li>
 <li>Arrange transportation services, including taxis, private cars, and airport transfers.</li>
 <li>Provide personalized recommendations for local restaurants, attractions, entertainment, shopping, and activities.</li>
 <li>Make and confirm reservations for guests at restaurants, events, tours, and other local activities.</li>
 <li>Coordinate bookings for hotel amenities such as spa treatments, tours, or exclusive hotel experiences.</li>
 <li>Ensure guests are kept informed about reservation details and any changes or updates.</li>
 <li>Handle any issues or complaints guests may have, addressing concerns promptly and efficiently to ensure guest satisfaction.</li>
 <li>Offer solutions and alternatives for any requests or situations that may arise during a guest s stay.</li>
 <li>Coordinate with various hotel departments and external vendors to ensure all event details are executed seamlessly.</li>
 <li>Maintain an organized and efficient concierge desk or area, ensuring that all tools, brochures, and materials are up to date and accessible for guest use.</li>
 <li>Stay informed about hotel promotions, seasonal offerings, and new local attractions to provide the best advice to guests.</li>
 <li>Build rapport with guests, remembering their preferences and providing a personalized experience to encourage repeat visits.</li>
 <li>Maintain relationships with local service providers, vendors, and attractions to secure exclusive guest benefits and discounts.</li>
 <li>Keep current on local events, festivals, shows, and activities that guests may be interested in.</li>
 <li>Stay informed about the hotel s policies, services, and offerings to ensure accurate and helpful information is shared with guests.</li>
 <li>Perform any other duties or responsibilities as assigned by management to support the effective operation of the department and the broader goals of the property</li>
</ul>

Benedictine

<div>Overview:

The Concierge is responsible for welcoming, providing assistance and addressing inquiries and requests to residents, visitors and callers.
Responsibilities:

Acts as a primary link to the internal and external community, provides customer service and builds trusted and valued relations. Ensures procedures assigned to this location are followed. Assists with administration support for special requests and project if needed.
Qualifications:

Qualifications Required<ul><li>
High School Diploma or equivalent.</li><li>
Minimum of three (3) years of experience in a customer service position.</li><li>
CPR certified.</li></ul>
Qualifications Preferred<ul><li>
Experience within a health care environment.</li><li>
Experience operating a telecommunications center.</li></ul><div></div> 
EEO/AA/Vet Friendly
Salary Range: $16.85-$18.61 Benefits Statement:
<div>
A robust benefits package is available to eligible associates, designed to meet the needs of every stage of life, including paid time off (PTO), retirement, medical, dental, vision, education assistance, and a variety of additional voluntary benefits. For more information visit our website at www.benedictineliving.org.</div>
Additional Information:
<div>
#BHSVillaStBenedict</div></div>

Encore Village of Schaumburg

<div>Encore Village of Schaumburg is hiring for a Part-Time Concierge position. The Concierge provides an exceptional first impression through direct contact with customers, while exhibiting knowledgeable and welcoming service for visitors, residents and associates.

Shifts are as followed: Wednesday 4pm-8pm, 3:30pm-11:30pm, and Friday 3:30pm-11:30pm

 RESPONSIBILITIES:

Essential Functions:
<ul><li> Answers and directs telephone calls to residents and various departments of the organization in a friendly and timely manner. (PHI)</li></ul>
<ul>
<li>Monitors fire alarm system and responds to alarm, notifying Residents Services Assistants (RSA) or maintenance and Schaumburg Fire Department dispatcher of exact location in the village.</li>
</ul>
<ul><li> Monitors emergency response system and coordinates response with RSA for Residential Living and Assisted Living and EMS if appropriate. (PHI)
</li></ul><ul><li>Monitors CCTV to verify identity and authorizes entry of individuals, and notifies RSA of questionable matters.</li>
</ul>
<ul><li> Screens visitors in the lobby area (via TV monitors and telephone) 24/7.</li></ul>
<ul><li> Maintains log of noteworthy events and security cylinder log each shift, and updates directories and keeps other records as assigned. (PHI)</li></ul>
<ul><li> Sorts mail for delivery as needed. (PHI)</li></ul>
<ul>
<li>Provides greeter service at the Hospitality Desk.
</li><li>Directing visitors to appropriate department or person.
</li><li>Supports safety and security of the facility by monitoring visitors, ensuring that former employees, persons soliciting, and other non-appropriate visitors do not gain building access.</li>
<li>Supports marketing endeavors by promptly notifying marketing staff of inquiries and visitors, and providing printed materials to visitors as appropriate.</li>
<li>Supports HR functions by showing the Career Opportunities list to prospective employees, providing and/or receiving employment applications.</li>
<li>Supports the EVS Volunteer program by providing applications to potential volunteers, receiving applications and notifying staff of volunteer presence.</li>
<li>Controls Daily Point of Sale Operations and maintains accurate drawer counts.</li>
<li>Take guest room reservations, events and trip sign-ups.</li>
<li>Provides answers to questions that are not readily available to them.</li>
<li>Provides various postal services for residents, associates and guests (FedEx, UPS, USPS)</li>
<li>Assist Valet team with various valet requests</li>
<li>Create, maintain work order data entry and dispatch appropriate maintenance personnel in compliance with the policy.</li>
<li>Coordinates game equipment usage.</li>
<li>Coordinates pool and fitness access and key control for residents and associates in compliance with policy.</li>
<li>Notifies family members about resident hospitalizations upon emergency or death.</li>
<li>Coordinates massive phone notification to appropriate individuals upon disaster; power outage, tornado, fire, etc. in compliance with the policy and EVS Disaster Plan.</li></ul> 


ENVIRONMENTAL AND PHYSICAL DEMANDS:

Physical Activities:
<ul>
<li>Constantly talking, hearing, and sitting.</li>
<li>Occasionally standing, walking, bending, squatting, reaching, and twisting.</li></ul> 


Range of Motion:
<ul>
<li>Occasionally being able to move from shoulder and above; waist to shoulder; and waist and below height.</li></ul> 


Weight Lifting Requirements:
<ul>
<li>Occasionally being able to lift up to 25 lbs.</li></ul> 


Vision Requirements
<ul>
<li>Occasionally being able to look at the computer monitor, utilize color vision (identifying and distinguishing colors), peripheral and depth perception, and having the ability to adjust focus.</li></ul> 


Environmental Exposure:
<ul>
<li>Occasionally being exposed to body fluids/blood.</li></ul> 

<h1 class="jobSectionHeader">
QUALIFICATIONS/REQUIREMENTS:</h1>
<h1 class="jobSectionHeader">Education:</h1>
<h1 class="jobSectionHeader">High School Diploma required</h1>
<h1 class="jobSectionHeader">Experience:</h1>
<ul><li>Two years work experience that includes meeting public, answering phones, and providing customer service.</li>
<li>Experience in working with older adults preferred.</li>
<li>Proficiency with basic computer word processing and Outlook preferred. Knowledge of Word and Excel a plus.</li></ul> 


This organization does not discriminate in hiring or employment on the basis of ancestry, race, color, religion, national origin, sex, sexual orientation, age, military status, veteran status, or disability. No question on the application is intended to secure information to be used for such discrimination. This application will be given every consideration, however its receipt does not imply employment for the applicant.</div>

Four Seasons

<div>About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
 
 
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
A true home away from home. Four Seasons Resort at Sharm El Sheikh dedicates to perfecting the travel experience through continual innovation and the highest standards of hospitality. From elegant surroundings of the finest quality, to caring, highly personalized 24-hour service, Four Seasons embodies a true home away from home for those who know and appreciate the best. The deeply instilled Four Seasons culture personifies by its employees - people who share a single focus and encourage to offer phenomenal service.
About the role
The Concierge Manager/Chef Concierge together with his/her team responds to guest requests. The Concierge Manager will oversee all aspects of a Concierge
What you will do
<ul><li>1. The ability to interview and select job applicants, train and supervise staff in the performance of their duties; conduct performance appraisals and discipline employees.
2. The ability to schedule all Concierge staff to ensure maximum guest satisfaction within budgeted guidelines. The ability to complete all payroll records required and prepare labor forecast.
3. The ability to know what activities are available in the city, ie. theater, the arts, special exhibits, concerts, shows, sports, leisure activities, sightseeing tours, etc. and to establish close contacts with people in these areas to provide information, ticketing, reservations, etc. for guests.
4. The ability to perform all reasonable services a guest may require, anticipate guest requests and requirements in order to satisfy them efficiently and promptly.
5. The ability to ensure the proper handling of guest messages, mail, faxes, telexes, packages, flowers, etc.
6. The ability to work closely with the Valet Parking Department to ensure the smooth handling of guest and patron vehicles; closely oversees the door and bell staff to ensure the efficient handling of guest luggage.
7. The ability to work closely with the Front Office staff in the handling of groups, VIPs, return guests, etc. Establishes rapport with frequent visitors; keeps Reservations and Front Office staff well-informed about guests' preferences.
8. The ability to work closely with the Director of Housekeeping and the Chief Engineer to rectify problems in guest rooms.
9. The ability to resolve guest complaints in conjunction with the Assistant Managers, keeping senior management well informed as to the problems and actions taken.
10. The ability to maintain the concierge desk and storage areas in an orderly manner; direct bell and door staff in the maintenance of the front entrance and lobby
</li></ul>What you bring
<ul><li>1. Reading, writing and oral proficiency in the English language.
2. Oral proficiency in a second language.
3. Computer knowledge preferable.
4. Two years in hotel/travel industry.
5. Member of Les Clef D&rsquo;or preferred. 
</li></ul><div> 
What we offer:
 
<ul><li>Competitive Salary, wages, and a comprehensive benefits package
</li><li>Excellent Training and Development opportunities
</li><li>Employee Discount for stays at any Four Seasons worldwide
</li><li>Complimentary Dry Cleaning for Employee Uniforms
</li><li>Complimentary Employee Meals
</li></ul></div>Schedule &amp; Hours:
<ul><li>Full Time (8hrs)</li></ul></div>

Chief Concierge

Marriott International

<div>Additional Information 
Job Number25193353 
Job CategoryRooms &amp; Guest Services Operations 
LocationW Dubai-Mina Seyahi, King Salman Bin Abdulaziz Al Saud Street, Dubai, United Arab Emirates, United Arab Emirates, 213084 
ScheduleFull Time 
Located Remotely?N 
Position Type Management<div><div> 
JOB SUMMARY 
Responsible for supporting all aspects of Concierge functions in accordance with hotel standards. Maintains a concierge service and management philosophy that serves as a guide to respective staff. Assists in developing and maintaining the acknowledgment and service of all guests visiting the location. Supports management to ensure all departments are aware of all guests&rsquo; needs and information prior to arrival that will lead to a unique, memorable and personal stay. 
CANDIDATE PROFILE 
Education and Experience
<ul><li>High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.</li></ul>
OR
<ul><li>2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; no prior work experience required</li></ul> 
CORE WORK ACTIVITIES 
Maintaining Concierge Goals
<ul><li>Coordinates day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.</li></ul>
<ul><li>Develops specific goals and plans to prioritize, organize, and accomplish work.</li></ul>
<ul><li>Supports concierge team to keep them focused on the critical components of operations to drive guest satisfaction and the desired financial results.</li></ul>
<ul><li>Understands the impact of department&rsquo;s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.</li></ul>
<ul><li>Supports the establishment of an effective database to be used by all team members for restaurant and local attractions.</li></ul>
<ul><li>Establishes relationships with local attractions, restaurants and other businesses to enhance guests&rsquo; experiences.</li></ul>
<ul><li>Provides recommendations and arranges services for guests as requested (e.g., car rental, airline and train tickets, office services, beauty and barber services, baby sitting, repairs, shopping).</li></ul>
<ul><li>Maintains awareness of cultural differences needed to meet guest's specific needs and requirements.</li></ul>
<ul><li>Provides check-in and check-out services and handles reservations when needed.</li></ul>
<ul><li>Maintains knowledge of rooms and their locations, services and facilities of the hotel.</li></ul>
<ul><li>Ensures repeat and VIP guests are receiving appropriate service and ensures their requests are carried out.</li></ul>
<ul><li>Responds to emergency situations using appropriate procedures.</li></ul>
<ul><li>Maintains awareness of daily operations and events at the hotel.</li></ul>
<ul><li>Maintains knowledge of daily house-count, arrivals/departures, VIPs, scheduled in-house group names, background, activities, locations, and times as well as special requests/arrangements</li></ul>
<ul><li>Provides warm welcome and anticipation of guest needs throughout their stay.</li></ul>
<ul><li>Encourages and building mutual trust, respect, and cooperation among team members.</li></ul>
<ul><li>Serving as a role model to demonstrate appropriate behaviors.</li></ul>
<ul><li>Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.</li></ul>
<ul><li>Ensures concierge team effectively handles guest requests and adheres to all hotel policies, procedures and standards while striving towards total guest satisfaction.</li></ul> 
Ensuring Exceptional Customer Service
<ul><li>Assists in ensuring the concierge team provides services that are above and beyond for customer satisfaction and retention.</li></ul>
<ul><li>Improves service by assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.</li></ul>
<ul><li>Responds to and handles guest problems and complaints.</li></ul>
<ul><li>Sets a positive example for guest relations.</li></ul>
<ul><li>Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.</li></ul>
<ul><li>Supports employees understanding of customer service expectations and parameters.</li></ul>
<ul><li>Interacts with guests to obtain feedback on product quality and service levels.</li></ul> 
Additional Responsibilities
<ul><li>Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.</li></ul>
<ul><li>Analyzes information and evaluates results to choose the best solution and solve problems.</li></ul>
<ul><li>Informs and/or updates the executives and the peers on relevant information in a timely manner.</li></ul>
<ul><li>Participates in departmental meetings and continually communicates a clear and consistent message regarding the front of house goals to produce desired results.</li></ul></div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
W Hotels&rsquo; mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We&rsquo;re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests&rsquo; passions to life. If you are original, innovative, and always looking towards the future of what&rsquo;s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Conservatorium Hotel

<div><div><div>Leisure Concierge
 <div></div><div><div><ul><li>544765
</li> </ul></div><div></div><div><ul><li>Spa &amp; Wellness
</li> </ul></div><div></div><div><ul><li>Full time
</li></ul></div><div></div><div><ul><li><div>Emirates Palace Mandarin Oriental, Abu Dhabi
</div></li>
</ul></div></div><div></div><div>Emirates Palace Mandarin Oriental, Abu Dhabi is looking for a Leisure Concierge to join our Leisure team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Emirates Palace Mandarin Oriental, Abu Dhabi is the definition of an unrivalled Arabian fantasy. From a 1.3km pristine private beach, landscaped pools and a private marina overlooking a natural bay, the hotel is located in the heart of Abu Dhabi and perfect for a once-in-a-lifetime holiday or for events and meetings that make a statement, with some of the city&rsquo;s largest hotel conference centres. Emirates Palace, Abu Dhabi offers award-winning 5-star luxury hospitality and authentic local experiences with 390 luxurious rooms and suites along with award-winning culinary cuisines.

About the job

Based at the Emirates palace Mandarin Oriental, Abu Dhabi within the Leisure Department, the Leisure Concierge is responsible for executing all administrative tasks in the recreation department, but specifically manning the reception desk on a shift basis for the duration of the opening hours; provides the clientele with information regarding all activities, facilities and booking options when specifically requested; takes responsibility for the collection and accurate reconciliation of any cash or other monitory transactions handled whilst manning the reception desk. The Leisure Concierge reports to the Assistant Operations Manager.

As Leisure Concierge, you will be responsible for the following duties:
<ul>
<li>Communicates with supervisor on all pertinent matters affecting the recreation reception administration and the operation;</li>
<li>Be responsible for ensuring that the reception area is kept clean and tidy at all times and bring to the attention of the supervisor any poor conditions or breakages;</li>
<li>Attend daily briefing with Spa &amp; Leisure Manager, Spa &amp; Leisure Operations Manager and other recreation colleagues;</li>
<li>Interacts with guests, members and colleagues to promote and administer the appropriate structured use of the recreation area;</li>
<li>Oversee all reservations, payment and tracking procedures, established for the pool, beach and including other recreation facilities as required;</li>
<li>Assist in ordering items through SCM purchasing system;</li>
<li>Promote the rules and regulations of the recreation facility intended for the safety and welfare of guests and members;</li>
<li>Create a warm welcome and promote a fun and relaxing atmosphere for all guests using the facilities;</li>
<li>Executes all reception duties associated in the recreation including, but not limited to the booking system, collection of money, assisting with all forms of guest and member enquiries and membership requirements both in person, by phone and in writing;</li>
<li>In association with the on-duty supervisor prepares on a daily basis all necessary timetables, activities programs and information sheets for recreation guests and staff;</li>
<li>Responsible for upselling, promoting, taking booking for pool &amp; beach day pass, Sport &amp; activity, membership, kids club activities, kids camp, fitness activities, water sports, beach cabanas, retail items and fully responsible of handling beach club boutique to increase the revenue;</li>
<li>Responsible for recreation department administration work which includes staff payroll, inventories, keeping membership records, full staff related information;</li>
<li>As and when required supports other recreation staff to deliver guest and member services which you have been trained and proven competent in delivering;</li>
<li>Periodically check on the cleanliness and order of the locker and the changing rooms west &amp; east facilities, ensure all lockers related records are logged in the book provided by the hotel;</li>
<li>Manage customer feedback effectively to ensure issues or compliments are escalated to enable long-term improvements in products and services;</li>
<li>Attend all the training programs conducted &amp; requested by hotel management or department trainer;</li>
<li>Attend weekly/monthly department communication meetings;</li>
<li>Assist in kids&rsquo; club or kids&rsquo; camp operation as requested by duty supervisor;</li>
<li>Adhere to cash handling procedures &amp; reconcile and balance the cash report and remittance envelop at the end of the shift;</li>
<li>Report accidents, maintenance issues (HOTSOS), or other incidents;</li>
<li>Ensure compliance with all health and safety regulations;</li>
<li>Interact and communicate effectively with clients, members, team members, guests, and management team;</li>
</ul>
As Leisure Concierge, we expect from you:
<ul>
<li>Diploma or certificate in Hospitality Management will be a plus</li>
<li>Previous experience in a luxury hotel group, resort experience will be a plus</li>
<li>Previous experience of working in a similar guest -focused role, especially in a recreation environment</li>
<li>Good guest contact skills</li>
<li>Computer &amp; administrative skills</li>
<li>Outgoing personality</li>
<li>Strong interpersonal skills</li>
<li>Good grooming standards</li>
<li>Telephone skills</li>
<li>Committed to delivering a high level of customer service</li>
<li>Good attention to detail</li>
</ul>
Our commitment to you
<ul><li>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
<li>Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.</li>
</ul>
We&rsquo;re Fans. Are you?</div></div></div></div>

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