concierge

Starling Talent Care Services

<div><h3 class="jobSectionHeader">Key Responsibilities</h3><ul><li>
To maintain the ambience of the lobby waiting areas in a neat, clean, and organized manner.</li><li>
Standard operating procedures (SOP&rsquo;s) regarding reception operation, with respects to safety, service and maintenance.</li><li>
Responsible and take good care of the assets, ascertaining the cleanliness prevention of damage.</li><li>
To support in coordination of tenant inquiries and complaints.</li><li>
To support tenants in access card/handover coordination.</li><li>
To promote Provis portal and support in bookings, requests and complaints.</li><li>
To have direct access to databases of clients and service providers.</li><li>
To maintain excellent knowledge about community and surrounding facilities i.e. &ldquo;restaurants, galleries, salons and other nearby facilities that might be of help to the residents&rdquo;.</li><li>
To maintain up-to-date knowledge of the events, activities attractions across UAE inform the tenants when required.</li><li>
To assist residents with fitness and wellness services available, including the promotion of activities, classes, and events to add value to their experience.</li><li>
To always greet and communicate with residents visitors in a friendly, respectful polite manner always.</li><li>
To ensure that all guests, visitors and deliveries are registered prior to granting access to the asset.</li><li>
To keep and maintain record any delivered package/parcel/courier.</li><li>
To always help guests residents, within approved P P.</li><li>
To coordinate with supporting departments functions (internal external) whenever relevant.</li><li>
To provide a professional immediate response to residents concerning all residential components and areas.</li><li>
To work closely with Asset Managers on ad hoc requests.</li><li>
To support management with relevant administration including daily, weekly and monthly reports.</li><li>
To record the Lost Found items and coordinate with the security</li></ul><h2 class="jobSectionHeader">
Qualifications</h2><h3 class="jobSectionHeader">
Requirements Qualifications</h3><ul><li>
High school diploma or equivalent (preferred)</li><li>
Previous experience in concierge, customer service, or hospitality is an advantage</li><li>
Good communication and interpersonal skills</li><li>
Basic computer knowledge (MS Office, email)</li><li>
Ability to multitask and work under pressure</li><li>
Professional appearance and positive attitude</li></ul><h2 class="jobSectionHeader"> 
Additional Information</h2><h3 class="jobSectionHeader">
Benefits</h3><ul><li>
Competitive salary (AED 2,000- 2500 per month)</li><li>
Visa provided</li><li>
Supportive work environment</li><li>
Opportunity for growth and development</li><li>
Accommodation Transportation support</li></ul></div>

CONCIERGE

IRS Tunisia

Must have same experience in Lurury HotelsJob Types: Full-time, PermanentPay: KD790.000 per monthEducation:<ul><li>Diploma (Preferred)</li></ul>Experience:<ul><li>Concierge Manager: 3 years (Preferred)</li></ul>

Concierge Manager

Mandarin Oriental Hotel Group

<div>Mandarin Oriental Jumeira, Dubai is looking for a Spa Concierge to join our Spa team.
 Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
 Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
 With a pristine oceanfront setting, Mandarin Oriental Jumeira, Dubai is a stylish urban resort overlooking the clear blue waters of the Arabian Gulf and Dubai&rsquo;s glittering skyline, which is dominated by Burj Khalifa, the tallest building in the world. The hotel's beachfront location and open-air facilities are designed to bring a new level of relaxed luxury to the city.
As Spa Concierge you will be responsible for the following duties:<ul>
<li>
It is part of your role to understand and comply with all corporate and hotel policies and standard operating procedures.</li>
<li>
MOHG Code of Conduct requires that all business activities and business decisions comply with the general law, with all rules, regulations, and other requirements.</li>
<li>
It is part of your role and your responsibility to fully support all learning and development activities.</li>
<li>
Ensure that all standards of LQE, MOQA and Forbes are followed consistently.</li>
<li>
You shall take all reasonable steps to safeguard stored information, and not divulge or otherwise transfer any personal data concerning the guests, customers or colleagues, or any confidential information concerning the hotel unless with the appropriate authority.</li>
<li>
Use of the hotel&rsquo;s network, computers or internet access which is in the hotel&rsquo;s view unreasonable or inappropriate, for example gambling, chatroom, or pornographic material, is a serious breach of hotel policy and grounds for summary dismissal.</li>
<li>
Support and adhere to all policies &amp; procedures relating to Safe, Sound and Sustainable at Mandarin Oriental.</li>
<li>
Ensure compliance with the MOHG Social Media Policy, i.e. to be fully responsible for the content you publish on any social media platform, including your personal site.</li>
<li>
Mandarin Oriental, Jumeira has zero tolerance on all forms of harassment or discrimination, i.e. it is strictly forbidden to discriminate on the basis of gender, disability, including physical or medical condition, race, colour, religion, national origin, ancestry, citizenship, age, sexual orientation, marital status, or for any other reason.</li>
<li>
Act as a hotel ambassador at all times.</li>
<li>
To carry out any additional duties requested by management, related to hotel operational activities.</li>
<li>
Assist in the operations of all spa areas as required:
<ul>
<li>Spa Reception</li>
<li>
Spa Retail Area</li>
<li>
Consultation pods</li>
<li>
Tea Lounges</li>
<li>
Maintain the cleanliness of The Spa; in particular the reception &amp; retail areas, consultation pods and tea lounge. These should be kept in a neat, tidy and sanitary manner in accordance with the Safe, Sound and Sustainability standards.</li>
</ul>
</li></ul><ul><li>Will be expected to aid therapists in setting up for treatments and clearing away after.</li>
<li>
Organize appointment scheduling to maximize use of time and profitability whilst ensuring that the guests&rsquo; needs are of first importance.</li>
<li>
Must be a team player and assist all spa and hotel colleagues where necessary.</li>
<li>
Ability to perform opening and closing duties.</li>
<li>
Must have a thorough understanding of Spa Soft, all treatments offered in the spa and all retail products.</li>
<li>
Must have good telephone skills and follow required telephone etiquette.</li>
<li>
Must show a professional attitude at all times, particularly with regard to punctuality, appearance and general manner.</li>
<li>
Will perform as a professional, with a friendly business attitude and conduct all duties and responsibilities as required by the position, or assigned by the Senior Director of Spa &amp; Wellness.</li>
<li>
Ensure a warm friendly welcome to all guests at all times. Greet all guests upon their arrival, gives new guests tours of The Spa and offers return guests &quot;re-orientations&quot;. Courtesy to guests and colleagues at all times.</li>
<li>
Must have the ability to courteously interact and answer all spa and hotel related questions with guests.</li>
<li>
Communicate all messages promptly and to keep the Duty Manager informed as to any guests&rsquo; incidents and dissatisfactions.</li>
<li>
Assist in the smooth flow of the guests&rsquo; journey throughout the day.</li>
<li>
Must attend all training courses as deemed necessary.</li>
<li>
Receive training to ensure that all-relevant legislation pertaining to the Safe, Sound &amp; Sustainable standards are implemented and monitored within the spa &amp; wellness.</li>
<li>
Oversees incoming and outgoing guest and spa colleagues business-related emails.</li>
<li>
Will be expected to assist various demonstrations and events.</li>
<li>
Recognize the importance of &quot;sales&quot; in every aspect of their role and be responsible for achieving set sales targets.</li>
<li>
Ensure all preferences, contact details and other relevant guest history information is entered into SpaSoft accurately.</li>
<li>
When receive LRA and TripAdvisor comments, to input the relevant information into the Guest Comments Sheet available in the sharefolder.</li>
</ul>
As Spa Concierge we expect from you:<ul>
<li>
Senior School qualification</li>
<li>
Minimum 2 years&rsquo; experience working in a 5-star hotel environment.</li>
<li>
A minimum of 1-year Front Office experience.</li>
<li>
Previous experience working in the Middle East Region is an advantage.</li>
<li>
Strong commands of Microsoft Office products, PSMS, GoConcierge, HotSoS, and Rex.</li>
<li>
Ability to understand guest needs and expectations and to deliver superior customer service.</li>
<li>
Perform job with attention to details and the ability to organize and handle multiple tasks effectively.</li>
<li>
Clear communication; effective verbal and written communication skills in English. Speaking Russian, Arabic, Spanish, German, Italian and French is an advantage.</li>
</ul>
Our commitment to you:<ul>
<li>
Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>
MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>
Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
<li>
A competitive salary and benefits packages</li>
</ul>
We&rsquo;re Fans. Are you?</div>

Spa Concierge

<div>RESPONSIBILITIES:
<ul><li>To maintain the ambience of the lobby waiting areas in a neat, clean, and organized manner.</li><li>
Standard operating procedures (SOP&rsquo;s) regarding reception operation, with respects to safety, service and maintenance.</li><li>
Responsible and take good care of the assets, ascertaining the cleanliness prevention of damage.</li><li>
To support in coordination of tenant inquiries and complaints.</li><li>
To support tenants in access card/handover coordination.</li><li>
To promote Provis portal and support in bookings, requests and complaints.</li><li>
To have direct access to databases of clients and service providers.</li><li>
To maintain excellent knowledge about community and surrounding facilities i.e. &ldquo;restaurants, galleries, salons and other nearby facilities that might be of help to the residents&rdquo;.</li><li>
To maintain up-to-date knowledge of the events, activities attractions across UAE inform the tenants when required.</li><li>
To assist residents with fitness and wellness services available, including the promotion of activities, classes, and events to add value to their experience.</li><li>
To always greet and communicate with residents visitors in a friendly, respectful polite manner always.</li><li>
To ensure that all guests, visitors and deliveries are registered prior to granting access to the asset.</li><li>
To keep and maintain record any delivered package/parcel/courier.</li><li>
To always help guests residents, within approved P P.</li><li>
To coordinate with supporting departments functions (internal external) whenever relevant.</li><li>
To provide a professional immediate response to residents concerning all residential components and areas.</li><li>
To work closely with Asset Managers on ad hoc requests.</li><li>
To support management with relevant administration including daily, weekly and monthly reports.</li><li>
To record the Lost Found items and coordinate with the security</li></ul><h2 class="jobSectionHeader">
Qualifications</h2><h3 class="jobSectionHeader">
Requirements Qualifications</h3><ul><li>
Minimum 2 years of experience in concierge or customer service</li><li>
Prior leadership or supervisory experience preferred</li><li>
Strong communication and interpersonal skills</li><li>
Ability to multitask and solve problems efficiently</li><li>
Basic computer skills (MS Office, email)</li><li>
Flexible to work shifts if required</li></ul><h2 class="jobSectionHeader">
Additional Information</h2><h3 class="jobSectionHeader">
Benefits</h3><ul><li>
Competitive Salary: AED 2,500- 3000 per month</li><li>
Visa provided</li><li>
Stable employment</li><li>
Supportive work environment</li><li>
Growth Opportunities</li><li>
Accommodation Transporation Support</li></ul></div>

Concierge Team Leader / Concierge Resident Manager

Anantara Hotels & Resorts

<div>
 
 Company Description
 
 
 
 A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world&rsquo;s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.
 
 
 Banana Island Resort Doha by Anantara is a crescent of golden beach and over water villas just off the coast of downtown Doha. Accessible by private catamaran, escape for family adventures, ocean thrills or serene spa bliss.
 
 
 Enjoy an alcohol-free atmosphere with the little ones as you surf, dive, golf, bowl or cinema. Race across lagoon waters with a host of motorised water sports. Unwind in the Middle East&rsquo;s only wellness centre in a resort setting, spread across lush botanical gardens.
 
 
 
 Job Description
 
 
 
 As an Assistant Concierge Manager with us, your role is to execute the Service Promise to our Guests through the proper training provided and the Brands' Service Essentials. In order to deliver on this promise, it all starts with the right attitude and a smile. Your role is to make what seems to be impossible and unusual happen!
 
 
 <ul>
 <li>
 Overlook the daily operations of the whole Concierge department.
 </li>
 <li>
 Coach, lead, guide and direct the efforts of the team of Concierge Agents.
 </li>
 <li>
 Approve and adjust schedules as required based on business volume forecasts.
 </li>
 <li>
 Provide feedback, seizes training and coaching opportunities with Colleagues.
 </li>
 <li>
 Support training initiatives and provides a training role as required.
 </li>
 <li>
 Ensure everyone in the team is knowledgeable about hotel facilities, updated on activities, promotions and happenings in the hotel/city and be able to provide accurate information to guests.
 </li>
 <li>
 Act as an ambassador of the hotel and provide assistance to variety of requests. Expected to make what seem to be impossible and unusual happen.
 </li>
 <li>
 Maintain a network of service providers for the efficient conduct in coordinating guest requirements.
 </li>
 <li>
 Ensure availability of printed materials such as brochures of local attractions, sister hotels, restaurants, city maps, etc. which may be handed over to guests.
 </li>
 <li>
 Manage the facilitation of guest request relating to dining activities (both inside and outside of hotel), shows, recreation, tours, transport, florists, doctor, dentist, child care and any other services which are not available at the hotel.
 </li>
 <li>
 Respond to queries positively.
 </li>
 <li>
 Follow through all endorsements at the concierge and ensure completion.
 </li>
 <li>
 Ensure that all luggage, messages, parcels, etc. are handled, delivered, retrieved or stored efficiently.
 </li>
 <li>
 Be transparent and responsible on matters involving finances.
 </li>
 <li>
 Maintain absolute integrity and trustworthiness in the team.
 </li>
 <li>
 Adhere to the established financial guidelines and control all costs.
 </li>
 <li>
 Manage the daily documentation/recording of bills particularly filing of receipts.
 </li>
 <li>
 Manage all activities relating to Concierge and ensure that all transactions are performed in the best interest of the company.
 </li>
 <li>
 Monitor responsible use of all available systems and equipment in the hotel.
 </li>
 <li>
 Promotes and follows a safe work environment.
 </li>
 <li>
 Promotes and leads a service driven, results driven work environment.
 </li>
 <li>
 Follows departmental SOP's (Standard Operating Procedures) including all safety policies
 </li>
 <li>
 Promote all hotel services, offers and facilities and their operating hours.
 </li>
 <li>
 Other duties as assigned.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Passion for guest service
 </li>
 <li>
 Excellent written and verbal communication, interpersonal and leadership skills.
 </li>
 <li>
 Highly organized, results-oriented with the ability to be flexible and work well under pressure.
 </li>
 <li>
 Strong interpersonal and problem solving abilities.
 </li>
 <li>
 Highly responsible &amp; reliable.
 </li>
 <li>
 Fluency in English, secondary language preferred.
 </li>
 <li>
 Member of Les Clefs D'Or.
 </li>
 <li>
 Minimum of 1 year previous proven Supervisory position or equivalent in a customer service industry.
 </li>
 <li>
 Must have the ability to handle a multitude of tasks and Guest requests.
 </li>
 <li>
 Computer proficiency in a Windows environment (Word, Excel, PowerPoint).
 </li>
 <li>
 Ability to work cohesively with fellow colleagues as part of a team.
 </li>
 <li>
 Ability to focus attention on guest needs, remaining calm and courteous at all times.
 </li>
 </ul>
</div>

Assistant Concierge Manager

Marriott International

<div>Additional Information 
Job Number26022606 
Job CategoryRooms &amp; Guest Services Operations 
LocationThe Ritz-Carlton Pune, Golf Course Square, Pune, Maharashtra, India, 411006 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management 
<div><div>POSITION SUMMARY 
Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications. 
Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world&rsquo;s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. 
<div>
 
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.</div><div>
 
Your role will be to ensure that the &ldquo;Gold Standards&rdquo; of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.</div><div>
 
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Concierge Agent

<div>Additional Information 
Job Number26022469 
Job CategoryRooms &amp; Guest Services Operations 
LocationW Dubai-Mina Seyahi, King Salman Bin Abdulaziz Al Saud Street, Dubai, United Arab Emirates, United Arab Emirates, 213084 
ScheduleFull Time 
Located Remotely?N 
Position Type Management 
<div>万豪国际集团致力于成为提倡机会均等的雇主，欢迎所有求职者加入，并为其提供平等的就业机会。我们不懈努力营造工作环境，重视并赞美员工的独特背景。我们员工的文化、才能和经验相互融合共同作用，这正是我们最大的优势。我们承诺不会基于任何受保护特征而歧视他人，这类特征包括残疾、退伍军人身份或其他受到适用法律保护的特征。
W 酒店以&ldquo;点燃好奇，拓展无界&rdquo;为使命。我们崇尚体验精彩生活、接纳新鲜事物和保持开放心态。每张陌生面孔和每次新奇体验都是我们不断向前的灵感来源。紧跟潮流的态度和敢于尝试的精神是我们的精髓所在，也是我们重新定义全球奢华酒店标杆的源源动力。&ldquo;随时／随需&rdquo;文化和服务理念鼓励我们满腔热情地服务每一位宾客。如果您拥有独到眼光和创新精神，也憧憬未来的精彩可能，欢迎加入 W 酒店，展现您的过人天赋。加入 W 酒店，便是加入万豪国际集团的非凡品牌组合。从这里扬帆起航，发挥个人价值，追求人生目标，融入卓越国际团队，展现真我风采。</div></div>

Concierge-Chief

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