concierge manager

IRS Tunisia

Must have same experience in Lurury HotelsJob Types: Full-time, PermanentPay: KD790.000 per monthEducation:<ul><li>Diploma (Preferred)</li></ul>Experience:<ul><li>Concierge Manager: 3 years (Preferred)</li></ul>

Concierge Manager

Anantara Hotels & Resorts

<div>
 
 Company Description
 
 
 
 A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world&rsquo;s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.
 
 
 Banana Island Resort Doha by Anantara is a crescent of golden beach and over water villas just off the coast of downtown Doha. Accessible by private catamaran, escape for family adventures, ocean thrills or serene spa bliss.
 
 
 Enjoy an alcohol-free atmosphere with the little ones as you surf, dive, golf, bowl or cinema. Race across lagoon waters with a host of motorised water sports. Unwind in the Middle East&rsquo;s only wellness centre in a resort setting, spread across lush botanical gardens.
 
 
 
 Job Description
 
 
 
 As an Assistant Concierge Manager with us, your role is to execute the Service Promise to our Guests through the proper training provided and the Brands' Service Essentials. In order to deliver on this promise, it all starts with the right attitude and a smile. Your role is to make what seems to be impossible and unusual happen!
 
 
 <ul>
 <li>
 Overlook the daily operations of the whole Concierge department.
 </li>
 <li>
 Coach, lead, guide and direct the efforts of the team of Concierge Agents.
 </li>
 <li>
 Approve and adjust schedules as required based on business volume forecasts.
 </li>
 <li>
 Provide feedback, seizes training and coaching opportunities with Colleagues.
 </li>
 <li>
 Support training initiatives and provides a training role as required.
 </li>
 <li>
 Ensure everyone in the team is knowledgeable about hotel facilities, updated on activities, promotions and happenings in the hotel/city and be able to provide accurate information to guests.
 </li>
 <li>
 Act as an ambassador of the hotel and provide assistance to variety of requests. Expected to make what seem to be impossible and unusual happen.
 </li>
 <li>
 Maintain a network of service providers for the efficient conduct in coordinating guest requirements.
 </li>
 <li>
 Ensure availability of printed materials such as brochures of local attractions, sister hotels, restaurants, city maps, etc. which may be handed over to guests.
 </li>
 <li>
 Manage the facilitation of guest request relating to dining activities (both inside and outside of hotel), shows, recreation, tours, transport, florists, doctor, dentist, child care and any other services which are not available at the hotel.
 </li>
 <li>
 Respond to queries positively.
 </li>
 <li>
 Follow through all endorsements at the concierge and ensure completion.
 </li>
 <li>
 Ensure that all luggage, messages, parcels, etc. are handled, delivered, retrieved or stored efficiently.
 </li>
 <li>
 Be transparent and responsible on matters involving finances.
 </li>
 <li>
 Maintain absolute integrity and trustworthiness in the team.
 </li>
 <li>
 Adhere to the established financial guidelines and control all costs.
 </li>
 <li>
 Manage the daily documentation/recording of bills particularly filing of receipts.
 </li>
 <li>
 Manage all activities relating to Concierge and ensure that all transactions are performed in the best interest of the company.
 </li>
 <li>
 Monitor responsible use of all available systems and equipment in the hotel.
 </li>
 <li>
 Promotes and follows a safe work environment.
 </li>
 <li>
 Promotes and leads a service driven, results driven work environment.
 </li>
 <li>
 Follows departmental SOP's (Standard Operating Procedures) including all safety policies
 </li>
 <li>
 Promote all hotel services, offers and facilities and their operating hours.
 </li>
 <li>
 Other duties as assigned.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Passion for guest service
 </li>
 <li>
 Excellent written and verbal communication, interpersonal and leadership skills.
 </li>
 <li>
 Highly organized, results-oriented with the ability to be flexible and work well under pressure.
 </li>
 <li>
 Strong interpersonal and problem solving abilities.
 </li>
 <li>
 Highly responsible &amp; reliable.
 </li>
 <li>
 Fluency in English, secondary language preferred.
 </li>
 <li>
 Member of Les Clefs D'Or.
 </li>
 <li>
 Minimum of 1 year previous proven Supervisory position or equivalent in a customer service industry.
 </li>
 <li>
 Must have the ability to handle a multitude of tasks and Guest requests.
 </li>
 <li>
 Computer proficiency in a Windows environment (Word, Excel, PowerPoint).
 </li>
 <li>
 Ability to work cohesively with fellow colleagues as part of a team.
 </li>
 <li>
 Ability to focus attention on guest needs, remaining calm and courteous at all times.
 </li>
 </ul>
</div>

Assistant Concierge Manager

Starling Talent Care Services

<div>RESPONSIBILITIES:
<ul><li>To maintain the ambience of the lobby waiting areas in a neat, clean, and organized manner.</li><li>
Standard operating procedures (SOP&rsquo;s) regarding reception operation, with respects to safety, service and maintenance.</li><li>
Responsible and take good care of the assets, ascertaining the cleanliness prevention of damage.</li><li>
To support in coordination of tenant inquiries and complaints.</li><li>
To support tenants in access card/handover coordination.</li><li>
To promote Provis portal and support in bookings, requests and complaints.</li><li>
To have direct access to databases of clients and service providers.</li><li>
To maintain excellent knowledge about community and surrounding facilities i.e. &ldquo;restaurants, galleries, salons and other nearby facilities that might be of help to the residents&rdquo;.</li><li>
To maintain up-to-date knowledge of the events, activities attractions across UAE inform the tenants when required.</li><li>
To assist residents with fitness and wellness services available, including the promotion of activities, classes, and events to add value to their experience.</li><li>
To always greet and communicate with residents visitors in a friendly, respectful polite manner always.</li><li>
To ensure that all guests, visitors and deliveries are registered prior to granting access to the asset.</li><li>
To keep and maintain record any delivered package/parcel/courier.</li><li>
To always help guests residents, within approved P P.</li><li>
To coordinate with supporting departments functions (internal external) whenever relevant.</li><li>
To provide a professional immediate response to residents concerning all residential components and areas.</li><li>
To work closely with Asset Managers on ad hoc requests.</li><li>
To support management with relevant administration including daily, weekly and monthly reports.</li><li>
To record the Lost Found items and coordinate with the security</li></ul><h2 class="jobSectionHeader">
Qualifications</h2><h3 class="jobSectionHeader">
Requirements Qualifications</h3><ul><li>
Minimum 2 years of experience in concierge or customer service</li><li>
Prior leadership or supervisory experience preferred</li><li>
Strong communication and interpersonal skills</li><li>
Ability to multitask and solve problems efficiently</li><li>
Basic computer skills (MS Office, email)</li><li>
Flexible to work shifts if required</li></ul><h2 class="jobSectionHeader">
Additional Information</h2><h3 class="jobSectionHeader">
Benefits</h3><ul><li>
Competitive Salary: AED 2,500- 3000 per month</li><li>
Visa provided</li><li>
Stable employment</li><li>
Supportive work environment</li><li>
Growth Opportunities</li><li>
Accommodation Transporation Support</li></ul></div>

Concierge Team Leader / Concierge Resident Manager

Four Seasons

<div>About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
 
 
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Steps from the Prophet&rsquo;s Mosque, our Hotel will offer luxury accommodation for the city&rsquo;s 1.5 million annual visitors. The new-build hotel will be located at the heart of Madinah and steps from one of the most historic and significant sites in the region: Al-Masjid an-Nabawi, also known as the Prophet&rsquo;s Mosque. Madinah is also home to the Quba Mosque, which is regarded as the oldest mosque in the world.
About the Role
We are seeking an experienced and professional Chief Concierge to oversee all concierge services at Four Seasons Hotel Madinah. Reporting directly to the Assistant Director of Rooms, you will be responsible for managing the Concierge team, ensuring the highest standards of guest service, and providing personalized recommendations and services to meet guests' needs. You will also lead the department in creating memorable experiences and assist with special guest requests during their stay.
What You Will Do
<ul><li>Lead and supervise the Concierge team, ensuring exceptional guest service and personalized experiences for each guest.
</li><li>Handle VIP guest requests and ensure that special arrangements are made according to their preferences.
</li><li>Provide guests with detailed information on local attractions, dining, entertainment, and transportation options.
</li><li>Coordinate with other hotel departments to ensure seamless service delivery for guests.
</li><li>Develop and implement concierge strategies to improve guest satisfaction and service efficiency.
</li><li>Monitor guest feedback and address any concerns or issues promptly.
</li><li>Maintain up-to-date knowledge of the local area, events, and activities to make personalized recommendations to guests.
</li><li>Oversee the concierge team&rsquo;s schedule, ensuring adequate coverage at all times.
</li><li>Ensure the department adheres to hotel policies, including health, safety, and hygiene standards.
</li><li>Prepare and present regular reports on department performance, guest satisfaction, and operational efficiency to senior management.
</li></ul>What You Bring
<ul><li>Bachelor&rsquo;s degree in Hospitality Management or a related field preferred; high school diploma required.
</li><li>Proven experience in a concierge or guest services management role, ideally within a luxury hotel or high-end resort.
</li><li>Strong leadership and organizational skills with the ability to motivate and guide a team.
</li><li>Excellent communication and interpersonal skills, with a focus on guest satisfaction.
</li><li>In-depth knowledge of local attractions, services, and events to provide expert recommendations to guests.
</li><li>Ability to manage multiple tasks and guest requests efficiently while maintaining high standards of service.
</li><li>Proficiency in hotel management software and Microsoft Office Suite (Excel, Word, PowerPoint).
</li></ul>What We Offer
<ul><li>Competitive salary in a tax-free environment.
</li><li>Housing and transportation allowances.
</li><li>30 days of vacation plus public holidays.
</li><li>Complimentary meals and uniform cleaning.
</li><li>Medical and life insurance.
</li><li>Employee Assistance Program and worldwide complimentary room nights.
</li><li>Opportunities for growth and development.
</li></ul>Schedule &amp; Hours
This is a full-time role.
Localization
As part of our commitment to Saudization, we actively welcome applications from Saudi nationals. Join us in shaping the future of luxury hospitality in Madinah.</div>

Chief Concierge - Four Seasons Hotel Madinah, Saudi Arabia

Marriott International

<div>Additional Information 
Job Number26022469 
Job CategoryRooms &amp; Guest Services Operations 
LocationW Dubai-Mina Seyahi, King Salman Bin Abdulaziz Al Saud Street, Dubai, United Arab Emirates, United Arab Emirates, 213084 
ScheduleFull Time 
Located Remotely?N 
Position Type Management 
<div><div>JOB SUMMARY 
Responsible for supporting all aspects of Concierge functions in accordance with hotel standards. Maintains a concierge service and management philosophy that serves as a guide to respective staff. Assists in developing and maintaining the acknowledgment and service of all guests visiting the location. Supports management to ensure all departments are aware of all guests&rsquo; needs and information prior to arrival that will lead to a unique, memorable and personal stay. 
CANDIDATE PROFILE 
Education and Experience
<ul><li>High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.</li></ul>
OR
<ul><li>2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; no prior work experience required</li></ul> 
CORE WORK ACTIVITIES 
Maintaining Concierge Goals
<ul><li>Coordinates day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.</li></ul>
<ul><li>Develops specific goals and plans to prioritize, organize, and accomplish work.</li></ul>
<ul><li>Supports concierge team to keep them focused on the critical components of operations to drive guest satisfaction and the desired financial results.</li></ul>
<ul><li>Understands the impact of department&rsquo;s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.</li></ul>
<ul><li>Supports the establishment of an effective database to be used by all team members for restaurant and local attractions.</li></ul>
<ul><li>Establishes relationships with local attractions, restaurants and other businesses to enhance guests&rsquo; experiences.</li></ul>
<ul><li>Provides recommendations and arranges services for guests as requested (e.g., car rental, airline and train tickets, office services, beauty and barber services, baby sitting, repairs, shopping).</li></ul>
<ul><li>Maintains awareness of cultural differences needed to meet guest's specific needs and requirements.</li></ul>
<ul><li>Provides check-in and check-out services and handles reservations when needed.</li></ul>
<ul><li>Maintains knowledge of rooms and their locations, services and facilities of the hotel.</li></ul>
<ul><li>Ensures repeat and VIP guests are receiving appropriate service and ensures their requests are carried out.</li></ul>
<ul><li>Responds to emergency situations using appropriate procedures.</li></ul>
<ul><li>Maintains awareness of daily operations and events at the hotel.</li></ul>
<ul><li>Maintains knowledge of daily house-count, arrivals/departures, VIPs, scheduled in-house group names, background, activities, locations, and times as well as special requests/arrangements</li></ul>
<ul><li>Provides warm welcome and anticipation of guest needs throughout their stay.</li></ul>
<ul><li>Encourages and building mutual trust, respect, and cooperation among team members.</li></ul>
<ul><li>Serving as a role model to demonstrate appropriate behaviors.</li></ul>
<ul><li>Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.</li></ul>
<ul><li>Ensures concierge team effectively handles guest requests and adheres to all hotel policies, procedures and standards while striving towards total guest satisfaction.</li></ul> 
Ensuring Exceptional Customer Service
<ul><li>Assists in ensuring the concierge team provides services that are above and beyond for customer satisfaction and retention.</li></ul>
<ul><li>Improves service by assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.</li></ul>
<ul><li>Responds to and handles guest problems and complaints.</li></ul>
<ul><li>Sets a positive example for guest relations.</li></ul>
<ul><li>Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.</li></ul>
<ul><li>Supports employees understanding of customer service expectations and parameters.</li></ul>
<ul><li>Interacts with guests to obtain feedback on product quality and service levels.</li></ul> 
Additional Responsibilities
<ul><li>Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.</li></ul>
<ul><li>Analyzes information and evaluates results to choose the best solution and solve problems.</li></ul>
<ul><li>Informs and/or updates the executives and the peers on relevant information in a timely manner.</li></ul>
<ul><li>Participates in departmental meetings and continually communicates a clear and consistent message regarding the front of house goals to produce desired results.</li></ul></div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
W Hotels&rsquo; mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We&rsquo;re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests&rsquo; passions to life. If you are original, innovative, and always looking towards the future of what&rsquo;s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Chief Concierge

Mandarin Oriental Hotel Group

<div>Mandarin Oriental Muscat is looking for a Residences Concierge/ Intern to join our Residences team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Muscat

Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.

For those seeking a luxury living experience in one of Muscat&rsquo;s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group&rsquo;s legendary service, world-class amenities and sweeping sea or mountain views.

About the job
<ul><li>Creates MOWow Moments that surprise and inspire our guests.</li></ul>
<ul><li>Liaises with external partners to create unique experiences for our guests.</li></ul>
<ul><li>Knows about all cultural, sports and any other activities in Muscat and surroundings.</li></ul>
<ul><li>Being able, and regularly performing, duties of all functions within the Concierge</li></ul>

Desk such as check-in, check-out, credit card handling, complaint handling,

corresponding with our guests, guest relation tasks
<ul><li>Be the first point of contact in terms of guest relations and services.</li></ul>
<ul><li>Assisting in billing and invoice preparation</li></ul>
<ul><li>Preparing reports according to MOHG standards</li></ul>
<ul><li>Upholds all standards applicable such as LQE, CQE and Forbes 5-star and always</li></ul>

drives service excellence.
<ul><li>Be present at the Concierge Desk at the designated shifts and support the Team</li></ul>

operationally.
<ul><li>Being an ambassador of the hotel, both being actively engaging with guests and with</li></ul>

colleagues.
<ul><li>Understands and follows all applicable standards, policies and rules both in terms of</li></ul>

quality, sustainability and FLHSS of the Rooms Division.
<ul><li>Develops and supports Trainees, Interns and the member of the Bell team.</li></ul>
<ul><li>Handling and updating Guest360 and Fans of MO profile data.</li></ul>
<ul><li>Actively advertises our Fans of MO guest recognition program to our guests.</li></ul>
<ul><li>Ensure and maintain a very high standard of personal hygiene, behavior and</li></ul>

grooming standards of staff.
<ul><li>Handle all guest complaints and comments tactfully and escalate them in a</li></ul>

reasonable and sensitive manner.
<ul><li>Cooperate and coordinate teamwork with other departments.</li></ul>
<ul><li>Re-read and overview latest activities around the region and memorize them.</li></ul>
<ul><li>Research on latest and new restaurants that ca be recommended to the hotel guest.</li></ul>

Our commitment to you
<ul>
<li>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
</ul>
We&rsquo;re Fans. Are you?</div>

Residences Concierge/ Intern - Omani National

Mövenpick Hotels & Resorts

<div>
 
 Company Description
 
 
 
 Get ready to discover M&ouml;venpick Resort Al Marjan Island, a 5 star resort in Ras Al Khaimah built beside 300M. of soft sand beach. 418 rooms and suites offer flexible comfort with spectacular sea views from every balcony. Six specialty bars and restaurants , three outdoor pools, a wellness hub with a fully equipped gym and four treatment rooms, water sports, and a year round Kids Club make it an ideal holiday destination. Whatever your pace, in the sea or on land, enjoy an experience fueled environment.
 
 
 
 Job Description
 
 
 
 
 Front Office Manager
 
 
 
 Inspiring and engaging. As a Front Office Manager, you will show your leadership and interpersonal strengths to maximize the Front Office Operations and ensure an exceptional guest journey.
 
 
 
 What Is In It For You
 
 
 
 <ul>
 <li>
 Employee benefit card offering discounted rates in Accor worldwide
 </li>
 <li>
 Learning programs through our Academies
 </li>
 <li>
 Opportunity to develop your talent and grow within your property and across the world!
 </li>
 <li>
 Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
 
 
 </li>
 </ul>
 
 What You Will Be Doing
 
 
 
 <ul>
 <li>
 Lead and manage all aspects of the Front Office Department by assisting Director of Front Office i.e. Front Office, Guest Relations &amp; Concierge and ensure all service standards are followed with friendly and engaging service
 </li>
 <li>
 Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
 </li>
 <li>
 Maximize rooms revenue through participating in yield management meetings and implementing supporting agreed upon Revenue Management strategies and practices
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Your experience and skills include:
 
 
 
 <ul>
 <li>
 Service focused personality is essential and previous leadership experience in similar role for at least 2 years for a reputed 5 Star Hotel in UAE.
 </li>
 <li>
 Being Multi-lingual i.e. Arabic / Russian / German/French languages would be a Plus
 </li>
 <li>
 Prior experience working with Opera or a related system
 </li>
 <li>
 Proven ability to build and maintain good relationships with all stakeholders
 </li>
 <li>
 Communicate thoughts, actions and opportunities clearly with strong networking skills
 </li>
 <li>
 Ability to lead by example, believe in a strong team culture and set the scene for high performance
 
 
 </li>
 </ul>
 
 Our Commitment To Diversity &amp; Inclusion
 
 
 
 We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
 
 
 Additional Information
 
 
 
 Why work for Accor?
 
 
 
 We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.
 
 
 By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
 
 
 Do what you love, care for the world, dare to challenge the status quo!
 
 #BELIMITLESS
 
</div>

Front Office Manager

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