concierge manager

Hilton

<div>
 A Concierge Manager/Head Concierge supervises the Concierge Team and sets the department goals to help Team Members to create an exceptional Guest and customer experience.
 <br/>
 <br/>
 <strong>
  What will I be doing?
  <br/>
  <br/>
 </strong>
 As a Concierge Manager/Head Concierge, you will supervise the Concierge Team and set the department goals to help Team Members to create an exceptional Guest and customer experience. A Concierge Manager/Head Concierge is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
 <br/>
 <br/>
 <ul>
  <li>
   Supervise daily Concierge operations
  </li>
  <li>
   Set Departmental objectives, work schedules, budgets, policies and procedures
  </li>
  <li>
   Monitor the appearance, standards and performance of the Concierge Team Members with an emphasis on training and teamwork
  </li>
  <li>
   Ensure Team Members have current knowledge of hotel products, services, pricing and policies as well as a good knowledge of the local area
  </li>
  <li>
   Maximise Sales revenues through up-selling and marketing programmes
  </li>
  <li>
   Monitor Guest satisfaction reports and implement actions to improve results
  </li>
  <li>
   Maintain good communication and working relationships with all hotel areas
  </li>
  <li>
   Project a professional manner with an emphasis on hospitality and Guest service
  </li>
  <li>
   Act in accordance with policies and procedures when working with front of house equipment and property management systems
  </li>
  <li>
   Attend Front of House/Hotel meetings, as required
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What are we looking for?
  <br/>
  <br/>
 </strong>
 Concierge Manager/Head Concierges serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 <br/>
 <br/>
 <ul>
  <li>
   A degree or diploma in Hotel Management or equivalent
  </li>
  <li>
   Front Office supervisory experience in the hotel, leisure or retail sector
  </li>
  <li>
   Possess strong commercial awareness and Sales capabilities
  </li>
  <li>
   Excellent leadership skills, inter-personal and communication skills
  </li>
  <li>
   A passion for delivering exceptional levels of guest service
  </li>
  <li>
   Excellent grooming standards
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
 <br/>
 <br/>
 <ul>
  <li>
   Previous experience working as a Concierge Supervisor or Head Concierge in a hotel environment
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What will it be like to work for Hilton?
  <br/>
  <br/>
 </strong>
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 <br/>
 <br/>
 <strong>
  Work Locations
  <br/>
  <br/>
 </strong>
 Hilton Kuwait Resort
 <br/>
 <br/>
 <strong>
  Schedule
  <br/>
  <br/>
 </strong>
 Full-time
 <br/>
 <br/>
 <strong>
  Brand
  <br/>
  <br/>
 </strong>
 Hilton Hotels &amp; Resorts
 <br/>
 <br/>
 <strong>
  Job
  <br/>
  <br/>
 </strong>
 Guest Services, Operations, and Front Office
</div>


Concierge Manager

Grand Hyatt

<div>
 <strong>
  Organization- Grand Hyatt Kuwait City
  <br/>
  <br/>
 </strong>
 <strong>
  Summary
  <br/>
  <br/>
 </strong>
 <strong>
  <strong>
   Main Duties and responsibilities
  </strong>
 </strong>
 :
 <br/>
 <br/>
 <strong>
  <strong>
   Administration
  </strong>
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   To ensure that all Departmental Operations Manuals are prepared and updated weekly.
  </li>
  <li>
   To ensure that all meetings are well planned, efficient and results oriented.
  </li>
  <li>
   To attend daily operations briefing with the Front Office.
  </li>
  <li>
   To attend daily operations briefings or to ensure that Concierge/Bell is properly represented.
  </li>
  <li>
   To take an active part in the daily operations briefings by updating the team on attractions/events, restaurants and other points of interest throughout the UAE.
  </li>
  <li>
   To maintain the Daily Log Book / Handover placed on the system.
  </li>
  <li>
   To ensure that deadlines on all projects are met.
  </li>
  <li>
   To implement, maintain and constantly check a flexible scheduling based on business patterns.
  </li>
  <li>
   To ensure that every shift is properly being logged in/out on the attendance sheet.
  </li>
  <li>
   To assist with departmental vacation planning.
  </li>
  <li>
   To assist in conducting monthly inventory checks on all operating equipment and supplies.
  </li>
  <li>
   To assist in controlling the requisitioning, storage and careful use of all operating equipment and supplies.
  </li>
  <li>
   To ensure necessary accruals are completed.
  </li>
  <li>
   To monitor all cost and recommend / institute measures to control them.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <strong>
   Customer Service
  </strong>
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   To establish a rapport with guests maintaining good customer relationship and handle all guest complaints, requests and enquiries.
  </li>
  <li>
   To be demanding and critical when it comes to service standards.
  </li>
  <li>
   To ensure that the Concierge team projects a warm, professional and welcoming image.
  </li>
  <li>
   To constantly strive to please all guests that she/he may come in contact with during her/his work hours.
  </li>
  <li>
   To ensure through effective supervision that all services in the front office are always available and are carried out with utmost efficiency and courtesy as per the Departmental Operations Manual.
  </li>
  <li>
   To ensure that guest history records are accurately maintained and all recurring guests are pre-registered.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <strong>
   Financial
  </strong>
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   To co-ordinate an effective and efficient Payroll Management / Resource allocation through establishing a flexible work force throughout the Division, based on the principles of Multi Skilling and Multi-Tasking.
  </li>
  <li>
   To assist in ensuring that front office department is managed successfully as independent profit center.
  </li>
  <li>
   To assist in ensuring that each place of work in the front office department is managed by a Management Team (Assistant Manager) who are totally accountable for their profitability.
  </li>
  <li>
   To set, in close conjunction with each Assistant Manager, annual operating budgets, which will form part of the Hotel&rsquo;s Annual Business Plan.
  </li>
  <li>
   To monitor all costs and recommend measures to control them. To establish an integrated cost management plan through product lining, minimal inventories, and joint procurement with sister hotels and Delivery on Demand where possible and cost effective.
  </li>
  <li>
   To ensure that the Department Operational Budget is strictly adhered to.
  </li>
  <li>
   To monitor all cost and recommend / institute measures to control them.
  </li>
  <li>
   To prepare monthly forecasts and schedule resources accordingly.
  </li>
  <li>
   To assist in the preparation of the Departmental Budget.
  </li>
  <li>
   To analyze and report on a monthly basis the Profit and Loss statements.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <strong>
   Operational
  </strong>
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   To assist the Front Office Manager in efficiently managing the department according to the established concept statement providing a courteous, professional, efficient and flexible service at all times, following hotel standards of performance.
  </li>
  <li>
   To be knowledgeable of recommended restaurants, hotels, bars, night clubs and other places of interest.
  </li>
  <li>
   To be well aware of special events in the hotel.
  </li>
  <li>
   To ensure proper follow up and communication with guests, tour operators and vendors in order to guarantee an efficient personalized guest service.
  </li>
  <li>
   To handle guest enquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests.
  </li>
  <li>
   To log and update guest feedback and complaints using Hotsos.
  </li>
  <li>
   To establish a rapport with guests and maintaining good customer relationship.
  </li>
  <li>
   To implement a flexible scheduling based on business patterns and ensuring that breaks are being scheduled efficiently as well as break timings are being followed.
  </li>
  <li>
   To assign responsibilities to subordinates and to check their performance daily.
  </li>
  <li>
   To control luggage at the main entrance area and reception area in order to guarantee a professional first impression to all our arriving guests.
  </li>
  <li>
   To ensure that the cashiering procedures are strictly adhered to.
  </li>
  <li>
   To have a full working knowledge and capability to supervise, correct and demonstrate all duties and tasks in the assigned Place of Work.
  </li>
  <li>
   To be present at Concierge &amp; Bell Desk to ensure that the area is managed well by the respective team and functions to the fullest expectations.
  </li>
  <li>
   To be demanding and critical when it comes to service standards.
  </li>
  <li>
   To be available and on duty during peak periods and to assist subordinates during Peak Hours.
  </li>
  <li>
   To assign responsibilities to subordinates implementing multi-tasking principle and to check their performance periodically.
  </li>
  <li>
   To ensure that the Concierge department is managed efficiently according to the established concept statements and adhere to Company and Hotel Policies &amp; Procedures and Brand Standards.
  </li>
  <li>
   To ensure that the Concierge &amp; Bell desk, as well as any related systems and associated computer equipment are manned at all times and are operated in accordance with the departmental procedures.
  </li>
  <li>
   To ensure that telephone calls are answered as per the policies and procedure and telephone etiquette.
  </li>
  <li>
   To monitor a clean, orderly and business like working environment, ensuring minimal background noise and conversation.
  </li>
  <li>
   To make sure that all staff are aware and trained on the hotel emergency policy and procedure and adhered to it.
  </li>
  <li>
   To ensure that all luggage, parcels, outside deliveries and messages are delivered within 15 minutes of arriving and follow up accordingly.
  </li>
  <li>
   To ensure the luggage room is clean and tidy and all stored luggage is proper logged and tracked.
  </li>
  <li>
   To ensure that long term storage items are being tracked and followed-up on a regular basis.
  </li>
  <li>
   To ensure that 3rd party contractors such as valet attendants and drivers adhere to the hotel&rsquo;s policies and procedures.
  </li>
  <li>
   To ensure that 3rd party contractors such as valet attendants and driver who are using the back-off department facilities conduct themselves in a professional manner and follow the department&rsquo;s cleanliness and hygiene guidelines.
  </li>
  <li>
   To liaise and organize with Housekeeping Department that the established cleaning schedules are strictly adhered to.
  </li>
  <li>
   To coordinate all Repair and Maintenance and log repair and maintenance job orders to ensure the proper maintenance of the department and related equipment.
  </li>
  <li>
   To ensure that public areas, limousine, luggage and buggy carts are clean, in working condition and up to standards. Organize in-house or 3rd party maintenance if required.
  </li>
  <li>
   To ensure that the Concierge team, Bell Attendants, Doorman and Valet Parker a warm, professional and welcoming image.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <strong>
   Personnel
  </strong>
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   To ensure that every staff maintains a high standard of personal appearance and hygiene at all times.
  </li>
  <li>
   To conduct staff yearly performance appraisal with Front Office colleagues, supports them in their professional development goals.
  </li>
  <li>
   Oversees the punctuality and appearance of all Front Office colleagues, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department&rsquo;s grooming standards.
  </li>
  <li>
   To ensure that every staff provides a courteous and professional service at all times.
  </li>
  <li>
   To assist in the building of an efficient team by taking an active interest in each member&rsquo;s welfare, safety and development.
  </li>
  <li>
   To supervise the staff within the department, ensuring that the correct standards and methods of service are maintained as stated in the Department&rsquo; Operations Manual.
  </li>
  <li>
   To ensure that every member has a complete understanding of and adhere to the Hotel&rsquo;s Staff Rules and Regulations.
  </li>
  <li>
   To identify training needs and plan training programs for the staff.
  </li>
  <li>
   To liaise and inform Department Head and Human Resources Department of all training sessions.
  </li>
  <li>
   To personally conduct appropriate trainings in accordance with team and each individual needs.
  </li>
  <li>
   To attend regular on-the-job and classroom training in new Front Office techniques and systems.
  </li>
  <li>
   To be updated with the latest trends and service concepts world-wide.
  </li>
  <li>
   Assists in the recruitment and selection of all Front Office colleagues; follows hotel guidelines when recruiting and uses a competency-based approach to selecting colleagues.
  </li>
  <li>
   Supports Departmental Trainers through ongoing feedback and assistance at monthly meetings.
  </li>
  <li>
   Develops the skills and effectiveness of all Front Office colleagues through the appropriate training, coaching, and/or mentoring.
  </li>
  <li>
   Encourages colleagues to be creative and innovative, challenging and recognizing them for their contribution to the success of the operation.
  </li>
  <li>
   Ensures that colleagues follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security.
  </li>
  <li>
   Assists to feedback the results of the Colleague Experience Survey and ensure that the relevant changes are implemented.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <strong>
   General:
  </strong>
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   To report for duty punctually and well groomed.
  </li>
  <li>
   To provide a courteous and professional service at all times.
  </li>
  <li>
   To maintain good working relationships with own colleagues, and all other departments.
  </li>
  <li>
   To have a complete understanding of and adhere to the Hotel&rsquo;s policy relating to Fire, Hygiene, Health and Safety.
  </li>
  <li>
   To maintain a high standard of personal appearance and hygiene at all times.
  </li>
  <li>
   To have a complete understanding of the Hotel&rsquo;s rules and regulations and adhere to them.
  </li>
  <li>
   To understand and strictly adhere to the Rules &amp; Regulations established in the Associate Handbook and the Hotel&rsquo;s policy on Fire, Hygiene, Health and Safety.
  </li>
  <li>
   To report for duty punctually wearing the attire all times.
  </li>
  <li>
   To maintain a high standard of personal appearance and hygiene at all times.
  </li>
  <li>
   To maintain a good rapport and working relationship with your colleagues and all other departments.
  </li>
  <li>
   To attend and contribute to all staff meetings Departmental and Hotel trainings scheduled and other related activities.
  </li>
  <li>
   To assist in planning and organising special events, large group and festive promotions within the department.
  </li>
  <li>
   To respond to changes in the Rooms function as dictated by the industry, company and hotel.
  </li>
  <li>
   You may be required to in accordance with the occupational health and safety requirements of the hotel, evaluate working environments, develop and encourage measures that prevent injuries and illnesses. Ensuring that occupational health and safety information is shared with your associates.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <strong>
   Occasional Duties:
  </strong>
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   To carry out quarterly, bi-yearly, yearly inventory of operating equipment.
  </li>
  <li>
   To carry out any other reasonable duties and responsibilities as assigned.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 We are looking for candidates who have experience in a similar operation.
 <br/>
 <br/>
 <ul>
  <li>
   Previous experience as Concierge manager with Luxury Hotels
  </li>
  <li>
   A sound pre-opening experience in large hotel operations would be advantageous
  </li>
 </ul>
</div>


Grand Hyatt Kuwait City

<div><div><p>Summary</p><div><p><b>
Main Duties and responsibilities</b>:</p><p></p><p><b><br>
Administration</b></p><ul><li> To ensure that all Departmental Operations Manuals are prepared and updated weekly.</li><li> To ensure that all meetings are well planned, efficient and results oriented.</li><li> To attend daily operations briefing with the Front Office.</li><li> To attend daily operations briefings or to ensure that Concierge/Bell is properly represented.</li><li> To take an active part in the daily operations briefings by updating the team on attractions/events, restaurants and other points of interest throughout the UAE.</li><li> To maintain the Daily Log Book / Handover placed on the system.</li><li> To ensure that deadlines on all projects are met.</li><li> To implement, maintain and constantly check a flexible scheduling based on business patterns.</li><li> To ensure that every shift is properly being logged in/out on the attendance sheet.</li><li> To assist with departmental vacation planning.</li><li> To assist in conducting monthly inventory checks on all operating equipment and supplies.</li><li> To assist in controlling the requisitioning, storage and careful use of all operating equipment and supplies.</li><li> To ensure necessary accruals are completed.</li><li> To monitor all cost and recommend / institute measures to control them.</li></ul><p></p><p><b><br>
Customer Service</b></p><ul><li> To establish a rapport with guests maintaining good customer relationship and handle all guest complaints, requests and enquiries.</li><li> To be demanding and critical when it comes to service standards.</li><li> To ensure that the Concierge team projects a warm, professional and welcoming image.</li><li> To constantly strive to please all guests that she/he may come in contact with during her/his work hours.</li><li> To ensure through effective supervision that all services in the front office are always available and are carried out with utmost efficiency and courtesy as per the Departmental Operations Manual.</li><li> To ensure that guest history records are accurately maintained and all recurring guests are pre-registered.</li></ul><p></p><p><b><br>
Financial</b></p><ul><li> To co-ordinate an effective and efficient Payroll Management / Resource allocation through establishing a flexible work force throughout the Division, based on the principles of Multi Skilling and Multi-Tasking.</li><li> To assist in ensuring that front office department is managed successfully as independent profit center.</li><li> To assist in ensuring that each place of work in the front office department is managed by a Management Team (Assistant Manager) who are totally accountable for their profitability.</li><li> To set, in close conjunction with each Assistant Manager, annual operating budgets, which will form part of the Hotel&rsquo;s Annual Business Plan.</li><li> To monitor all costs and recommend measures to control them. To establish an integrated cost management plan through product lining, minimal inventories, and joint procurement with sister hotels and Delivery on Demand where possible and cost effective.</li><li> To ensure that the Department Operational Budget is strictly adhered to.</li><li> To monitor all cost and recommend / institute measures to control them.</li><li> To prepare monthly forecasts and schedule resources accordingly.</li><li> To assist in the preparation of the Departmental Budget.</li><li> To analyze and report on a monthly basis the Profit and Loss statements.</li></ul><p></p><p><b><br>
Operational</b></p><ul><li> To assist the Front Office Manager in efficiently managing the department according to the established concept statement providing a courteous, professional, efficient and flexible service at all times, following hotel standards of performance.</li><li> To be knowledgeable of recommended restaurants, hotels, bars, night clubs and other places of interest.</li><li> To be well aware of special events in the hotel.</li><li> To ensure proper follow up and communication with guests, tour operators and vendors in order to guarantee an efficient personalized guest service.</li><li> To handle guest enquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests.</li><li> To log and update guest feedback and complaints using Hotsos.</li><li> To establish a rapport with guests and maintaining good customer relationship.</li><li> To implement a flexible scheduling based on business patterns and ensuring that breaks are being scheduled efficiently as well as break timings are being followed.</li><li> To assign responsibilities to subordinates and to check their performance daily.</li><li> To control luggage at the main entrance area and reception area in order to guarantee a professional first impression to all our arriving guests.</li></ul><p></p><ul><li><br>
 To ensure that the cashiering procedures are strictly adhered to.</li><li> To have a full working knowledge and capability to supervise, correct and demonstrate all duties and tasks in the assigned Place of Work.</li><li> To be present at Concierge &amp; Bell Desk to ensure that the area is managed well by the respective team and functions to the fullest expectations.</li><li> To be demanding and critical when it comes to service standards.</li><li> To be available and on duty during peak periods and to assist subordinates during Peak Hours.</li><li> To assign responsibilities to subordinates implementing multi-tasking principle and to check their performance periodically.</li><li> To ensure that the Concierge department is managed efficiently according to the established concept statements and adhere to Company and Hotel Policies &amp; Procedures and Brand Standards.</li><li> To ensure that the Concierge &amp; Bell desk, as well as any related systems and associated computer equipment are manned at all times and are operated in accordance with the departmental procedures.</li><li> To ensure that telephone calls are answered as per the policies and procedure and telephone etiquette.</li><li> To monitor a clean, orderly and business like working environment, ensuring minimal background noise and conversation.</li><li> To make sure that all staff are aware and trained on the hotel emergency policy and procedure and adhered to it.</li><li> To ensure that all luggage, parcels, outside deliveries and messages are delivered within 15 minutes of arriving and follow up accordingly.</li><li> To ensure the luggage room is clean and tidy and all stored luggage is proper logged and tracked.</li><li> To ensure that long term storage items are being tracked and followed-up on a regular basis.</li><li> To ensure that 3rd party contractors such as valet attendants and drivers adhere to the hotel&rsquo;s policies and procedures.</li><li> To ensure that 3rd party contractors such as valet attendants and driver who are using the back-off department facilities conduct themselves in a professional manner and follow the department&rsquo;s cleanliness and hygiene guidelines.</li><li> To liaise and organize with Housekeeping Department that the established cleaning schedules are strictly adhered to.</li><li> To coordinate all Repair and Maintenance and log repair and maintenance job orders to ensure the proper maintenance of the department and related equipment.</li><li> To ensure that public areas, limousine, luggage and buggy carts are clean, in working condition and up to standards. Organize in-house or 3rd party maintenance if required.</li></ul><p></p><ul><li><br>
 To ensure that the Concierge team, Bell Attendants, Doorman and Valet Parker a warm, professional and welcoming image.</li></ul><p></p><p><b><br>
Personnel</b></p><ul><li> To ensure that every staff maintains a high standard of personal appearance and hygiene at all times.</li><li> To conduct staff yearly performance appraisal with Front Office colleagues, supports them in their professional development goals.</li><li> Oversees the punctuality and appearance of all Front Office colleagues, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department&rsquo;s grooming standards.</li><li> To ensure that every staff provides a courteous and professional service at all times.</li><li> To assist in the building of an efficient team by taking an active interest in each member&rsquo;s welfare, safety and development.</li><li> To supervise the staff within the department, ensuring that the correct standards and methods of service are maintained as stated in the Department&rsquo; Operations Manual.</li><li> To ensure that every member has a complete understanding of and adhere to the Hotel&rsquo;s Staff Rules and Regulations.</li><li> To identify training needs and plan training programs for the staff.</li><li> To liaise and inform Department Head and Human Resources Department of all training sessions.</li><li> To personally conduct appropriate trainings in accordance with team and each individual needs.</li><li> To attend regular on-the-job and classroom training in new Front Office techniques and systems.</li><li> To be updated with the latest trends and service concepts world-wide.</li><li> Assists in the recruitment and selection of all Front Office colleagues; follows hotel guidelines when recruiting and uses a competency-based approach to selecting colleagues.</li><li> Supports Departmental Trainers through ongoing feedback and assistance at monthly meetings.</li><li> Develops the skills and effectiveness of all Front Office colleagues through the appropriate training, coaching, and/or mentoring.</li><li> Encourages colleagues to be creative and innovative, challenging and recognizing them for their contribution to the success of the operation.</li><li> Ensures that colleagues follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security.</li><li> Assists to feedback the results of the Colleague Experience Survey and ensure that the relevant changes are implemented.</li></ul><p></p><p><b><br>
General:</b></p><ul><li> To report for duty punctually and well groomed.</li><li> To provide a courteous and professional service at all times.</li><li> To maintain good working relationships with own colleagues, and all other departments.</li><li> To have a complete understanding of and adhere to the Hotel&rsquo;s policy relating to Fire, Hygiene, Health and Safety.</li><li> To maintain a high standard of personal appearance and hygiene at all times.</li><li> To have a complete understanding of the Hotel&rsquo;s rules and regulations and adhere to them.</li><li> To understand and strictly adhere to the Rules &amp; Regulations established in the Associate Handbook and the Hotel&rsquo;s policy on Fire, Hygiene, Health and Safety.</li><li> To report for duty punctually wearing the attire all times.</li><li> To maintain a high standard of personal appearance and hygiene at all times.</li><li> To maintain a good rapport and working relationship with your colleagues and all other departments.</li><li> To attend and contribute to all staff meetings Departmental and Hotel trainings scheduled and other related activities.</li><li> To assist in planning and organising special events, large group and festive promotions within the department.</li><li> To respond to changes in the Rooms function as dictated by the industry, company and hotel.</li><li> You may be required to in accordance with the occupational health and safety requirements of the hotel, evaluate working environments, develop and encourage measures that prevent injuries and illnesses. Ensuring that occupational health and safety information is shared with your associates.</li></ul><p></p><p><b><br>
Occasional Duties:</b></p><ul><li> To carry out quarterly, bi-yearly, yearly inventory of operating equipment.</li><li> To carry out any other reasonable duties and responsibilities as assigned.</li></ul></div></div><p></p><div><p><br>
Qualifications</p><div><p>
We are looking for candidates who have experience in a similar operation.</p><ul><li><p>
Previous experience as Concierge manager with Luxury Hotels</p></li><br>
<p></p><li>
A sound pre-opening experience in large hotel operations would be advantageous</li></ul></div></div></div>

CONCIERGE MANAGER

Career Maker

<p>A Luxury Travel /Concierge company is looking to hire -</p><p><b>Life Style Manager - Travel Agent Luxury</b></p><p><b>Requirement -</b></p><p>- Should have work exp. of working with Travel Agency.</p><p>- Should be very good with Travel plan management for high-net-worth individuals and Royal Families, Leisure segment</p><p>- Should know how to do Travel arrangements - Hotel bookings/Flight tickets/ pick and drop/ concierge services, etc</p><p>- Should be well aware of the luxury segment and 5-star hotel properties across the world.</p><p>- Should be well versed with Travel agent software streamlines operations by connecting to Global Distribution Systems (GDS), managing bookings, automating invoicing, and handling payments. (Amadeus, Galileo, etc)</p><p>Job Type: Full-time</p><p>Pay: ﷼15,000.00 - ﷼25,000.00 per month</p><p>Experience:</p><ul><li>Travel Agent Software (Amadeus, Galileo, etc): 4 years (Preferred)</li></ul><p>Work Location: In person</p>

Travel Agent - Luxury Lifestyle manager

Rosewood Hotel Group

<div><div><div><div><h3 class="jobSectionHeader"><b>General Information</b></h3></div><p><br>
</p></div><div><div><div><div>Country/Region
</div><div>Saudi Arabia
</div></div><div><div>Province/City
</div><div>Shura Island
</div></div><div><div>Hiring Entity
</div><div>Rosewood Red Sea
</div></div><div><div>Department
</div><div>Rooms - Front Office
</div></div><div><div>Job Type
</div><div>Full-time Permanent
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Job Description</b></h3></div><p><br>
</p></div><div><div><div><div><p><b>OVERVIEW</b></p><p>
At Rosewood Red Sea, the Chief Concierge is responsible for leading the Concierge and Guest Services operation, ensuring guests receive seamless, personalized, and professional service across key arrival, stay, and departure touchpoints. This role plays a central part in shaping the first and last impression of the resort, while curating bespoke experiences, managing transportation and luggage flow, and delivering refined service in line with Rosewood&rsquo;s luxury standards.</p><p>
The Chief Concierge will lead the team with strong destination expertise, operational precision, and a guest-centric mindset, ensuring every interaction is handled with efficiency, discretion, and attention to detail.</p><p></p><p><b><br>
KEY RESPONSIBILITIES</b></p><div><ul><li>
Lead the Concierge and Guest Services operation, including airport greeters, doormen, and bell services.</li><li>
Ensure seamless handling of guest arrivals, departures, transportation arrangements, and luggage flow.</li><li>
Drive personalized service delivery across all Concierge and Guest Services touchpoints. Manage limousine operations, airport services, and related guest requests.<br>
 Curate bespoke experiences and provide relevant local recommendations aligned with guest preferences.</li><li>
Maintain strong destination knowledge and establish relationships with key activity providers across the island.</li><li>
Keep the team informed of local events, attractions, trends, and destination updates relevant to guest needs.</li><li>
Maintain a visible presence at the main entrance, library, and other key guest contact points.</li><li>
Oversee guest movement, luggage handling, and arrival sequencing, while leading coordination with the third-party luggage delivery provider.</li><li>
Ensure guest concerns and complaints are handled professionally, with proper follow-up and resolution.</li><li>
Work closely with Front Office, Guest Relations, Butler Services, Transportation, and other departments to ensure smooth coordination for VIPs, special requests, and guest itineraries.</li><li>
Support group arrivals, departures, and special programs by ensuring all arrangements are clearly communicated and executed.</li><li>
Promote resort facilities, services, and experiences to enhance guest engagement and support revenue opportunities.</li><li>
Lead, motivate, and develop the Concierge and Guest Services team to ensure high service standards, strong morale, and operational consistency.</li><li>
Manage scheduling, shift coverage, briefings, coaching, and performance follow-up across the team.</li><li>
Support recruitment, training, and development of Concierge and Guest Services associates.</li><li>
Assist in updating procedures and service standards to strengthen the operation.</li></ul></div><p></p><p><b><br>
QUALIFICATIONS &amp; EXPERIENCE</b></p><p></p><div><br>
<ul><li>
Minimum 5-7 years of experience in Concierge, with at least 2&ndash;3 years in a leadership role within a luxury hotel or resort.</li><li>
Strong background in Concierge operations, guest service delivery, and Front of House coordination.</li><li>
Experience managing bell service, transportation, and guest movement is highly preferred.</li><li>
Strong destination knowledge and ability to build relationships with external activity providers and service partners.</li><li>
Previous luxury or ultra-luxury hospitality experience is highly preferred.</li><li>
Pre-opening experience is an advantage.</li><li>
Strong leadership, coaching, and team development skills.</li><li>
Strong organizational and operational planning skills, with the ability to manage multiple guest touchpoints effectively.</li><li>
Excellent communication and interpersonal skills.</li><li>
Strong attention to detail, professionalism, and guest engagement skills.</li><li>
Proficiency in Front Office and guest service systems is preferred.</li></ul></div><br>
<p></p>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>About Us</b></h3></div><p><br>
</p></div><div><div><div><div><p>Located along Saudi Arabia's west coast on the Shura Island, the new Rosewood hotel and residences will be part of The Red Sea destination. Poised to be one of Saudi Arabia's top cultural and lifestyle hubs, the development is comprised of a stunning marina offering a yacht club, commercial retail and dining options, as well as an 18-hole championship golf course. The development will boast 149 guest rooms and suites, alongside elevated dining offerings including three restaurants, two lounges, a signature Manor Club and a central hub featuring authentic eateries. Additional recreational spaces will include event pavilions and Asaya, Rosewood's integrative well-being concept consisting of seven treatment rooms, a gym, two movement studios and a yoga pavilion.</p></div></div></div></div></div></div>

Chief Concierge

EPIC Healthcare

<div><p><b>NOW HIRING: Concierge</b></p>
<p>
Are you a friendly, organized, and customer-service-oriented individual? We&rsquo;re looking for a <b>Concierge</b> to be the warm and welcoming face of our nursing home.</p>
<h3 class="jobSectionHeader"><b>
What You&rsquo;ll Do:</b></h3>
<ul>
<li><p>Greet and assist residents, visitors, and staff with a warm and professional demeanor</p>
</li><li><p>Answer phone calls and direct inquiries appropriately</p>
</li><li><p>Provide general information and assistance to residents and their families</p>
</li><li><p>Coordinate visitor check-ins and ensure a smooth front desk operation</p>
</li><li><p>Assist with administrative tasks as needed</p>
</li></ul><h3 class="jobSectionHeader"><b>What We&rsquo;re Looking For:</b></h3>
<ul>
<li><p>Previous experience in a concierge, receptionist, or customer service role preferred</p>
</li><li><p>Excellent communication and interpersonal skills</p>
</li><li><p>Ability to multitask in a fast-paced environment</p>
</li><li><p>A compassionate and friendly attitude toward residents and guests</p>
</li>
</ul><h3 class="jobSectionHeader"><b>Why Join Us?</b></h3>
<ul>
<li><p>A welcoming and supportive work environment</p>
</li><li><p>Competitive pay and benefits package</p>
</li><li><p>Opportunity to make a meaningful impact in the lives of our residents</p>
</li></ul><p><b>NOW HIRING: Concierge</b></p>
<p>
If you have a passion for providing outstanding service and enjoy working in a healthcare setting, we&rsquo;d love to hear from you!</p>
<p>
</p><p><b>Apply today!</b></p></div><p></p>

Concierge

National Truck Protection

<div><p><b>Position Summary:</b></p><p>
The Concierge Claims Specialist is responsible for managing the end‑to‑end claims experience for strategic, high‑profile business partners and fleet customers. This role functions as a relationship manager and trusted advisor, delivering a white‑glove, account‑management approach to claims handling for medium‑ and heavy‑duty commercial vehicle service contracts. Serving as the primary liaison between elite partners, fleet customers, executive stakeholders, repair vendors, and internal leadership, the Concierge Claims Specialist exercises independent judgment to adjudicate diesel and engine‑related failures, proactively manage claim outcomes, and align claims strategies with partner expectations and organizational goals.</p><p></p><p><b><br>
Key Responsibilities</b></p><p><b>
Strategic Account &amp; Relationship Management:</b></p><ul><li>
Serve as the primary account manager and point of contact for assigned strategic partners, fleet customers, and elite business accounts.</li><li>
Build and maintain strong working relationships with partner representatives, fleet managers, and senior customer contacts to ensure confidence in the claims process.</li><li>
Deliver a high‑touch, concierge‑level service experience, tailored to partner‑specific service standards and operational needs.</li><li>
Represent the organization professionally in escalated or sensitive claim situations, reinforcing trust, transparency, and brand values.</li></ul><p><b>
Claims Evaluation &amp; Decision‑Making:</b></p><ul><li>
Independently manage the full lifecycle of complex and high‑visibility claims, from first notice through resolution and payment.</li><li>
Analyze and adjudicate diesel, gas engine, and component failures in accordance with vehicle service contract terms, coverage interpretations, and authority guidelines.</li><li>
Evaluate diagnostic findings, ECM data, repair estimates, maintenance histories, and supporting documentation to determine coverage applicability and repair scope.</li><li>
Exercise discretion and judgment to approve, modify, or deny claims and related expenses within delegated authority.</li></ul><p><b>
Negotiation &amp; Cross‑Functional Coordination:</b></p><ul><li>
Collaborate with repair facilities, vendors, parts suppliers, and internal teams to validate failures, negotiate repair terms, and expedite resolutions to minimize fleet downtime.</li><li>
Lead negotiations related to repair scope, labor times, and parts pricing, balancing cost control with partner satisfaction.</li><li>
Coordinate internally with leadership, technical teams, and management to resolve non‑standard, high‑impact, or escalated claims.</li></ul><p><b>
Strategic Insight &amp; Continuous Improvement:</b></p><ul><li>
Monitor and analyze claim trends, recurring issues, and cost drivers across assigned accounts or fleets.</li><li>
Provide actionable insights and recommendations to leadership regarding service improvements, claim strategies, and product or process enhancements.</li><li>
Participate in partner‑specific calibration calls, training sessions, and joint initiatives to ensure alignment with performance expectations and service metrics.</li><li>
Maintain comprehensive and accurate documentation of all claim activity and partner interactions.</li><li>
Provide professional updates, reporting, and recommendations to upper management to support informed decision‑making.</li><li>
Ensure all claims handling activities comply with company policies, contractual obligations, regulatory requirements, and industry best practices.</li></ul><p></p><p><b><br>
Qualifications</b></p><ul><li>
3+ years of experience in claims handling, account management, warranty administration, vehicle service contract adjudication, insurance, fleet manager or a related customer‑facing professional role.</li><li>
Demonstrated experience managing high‑profile customers, strategic accounts, or fleet relationships.</li><li>
Hands‑on experience with diesel engine claims or medium/heavy‑duty commercial vehicle environments strongly preferred.</li><li>
Proven ability to exercise independent judgment in resolving non‑routine, complex, or escalated issues.</li><li>
Strong negotiation, communication, and relationship‑management skills, with the ability to influence outcomes at multiple organizational levels.</li><li>
Ability to manage competing priorities while maintaining a high standard of service in a fast‑paced environment.</li><li>
Proficiency with claims management systems and Microsoft Office Suite.</li><li>
Associate&rsquo;s degree or higher, or completion of a technical or trade program, preferred.</li></ul></div>

Concierge Claims Specialist

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