concierge manager

Hilton

<div>
 A Concierge Manager/Head Concierge supervises the Concierge Team and sets the department goals to help Team Members to create an exceptional Guest and customer experience.
 
 
 
 What will I be doing?
 
 
 
 As a Concierge Manager/Head Concierge, you will supervise the Concierge Team and set the department goals to help Team Members to create an exceptional Guest and customer experience. A Concierge Manager/Head Concierge is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
 
 
 <ul>
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 Supervise daily Concierge operations
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 Set Departmental objectives, work schedules, budgets, policies and procedures
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 Monitor the appearance, standards and performance of the Concierge Team Members with an emphasis on training and teamwork
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 Ensure Team Members have current knowledge of hotel products, services, pricing and policies as well as a good knowledge of the local area
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 Maximise Sales revenues through up-selling and marketing programmes
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 Monitor Guest satisfaction reports and implement actions to improve results
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 Maintain good communication and working relationships with all hotel areas
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 Project a professional manner with an emphasis on hospitality and Guest service
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 Act in accordance with policies and procedures when working with front of house equipment and property management systems
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 Attend Front of House/Hotel meetings, as required
 
 
 
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 </ul>
 
 What are we looking for?
 
 
 
 Concierge Manager/Head Concierges serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 
 
 <ul>
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 A degree or diploma in Hotel Management or equivalent
 </li>
 <li>
 Front Office supervisory experience in the hotel, leisure or retail sector
 </li>
 <li>
 Possess strong commercial awareness and Sales capabilities
 </li>
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 Excellent leadership skills, inter-personal and communication skills
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 A passion for delivering exceptional levels of guest service
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 Excellent grooming standards
 
 
 
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 </ul>
 It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
 
 
 <ul>
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 Previous experience working as a Concierge Supervisor or Head Concierge in a hotel environment
 
 
 
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 </ul>
 
 What will it be like to work for Hilton?
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 
 
 
 Work Locations
 
 
 
 Hilton Kuwait Resort
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Hilton Hotels &amp; Resorts
 
 
 
 Job
 
 
 
 Guest Services, Operations, and Front Office
</div>

Concierge Manager

Fresh Start

Estate Concierge &amp; Operations ManagerFresh Start | Napa Valley + SonomaFresh Start is a high-touch home organization and household concierge company serving busy families and professionals. We are seeking a proactive, highly organized Household Concierge &amp; Operations Manager to support daily operations and assist with hands-on private estate management.This role is a unique blend of operations, coordination, and in-home execution&mdash;ideal for someone who enjoys both behind-the-scenes organization and hands-on work.Role OverviewThis position combines:<ul><li>Client Concierge Support (errands, coordination)</li><li>In-Home Execution (light organizing + household resets)</li><li>Business Operations Management (calendar, inbox, logistics)</li></ul>Makenzie (Founder) leads client relationships and strategy, while you focus on execution, coordination, and follow-through.Position Details<ul><li>Location: Napa Valley + Sonoma (mix of remote + in-person)</li><li>Schedule: 25&ndash;30 hours per week</li><li>In-Home Client Support: Up to 20 hours/month</li><li>No evenings or weekends</li><li>Example schedules:</li><li>Monday&ndash;Thursday, 9am&ndash;4pm</li><li>Monday&ndash;Friday, 9am&ndash;2pm</li><li>Compensation: $28&ndash;$34/hour, depending on experience</li></ul>Key ResponsibilitiesConcierge Client Support (Sonoma Client)<ul><li>Run errands (returns, drop-offs, pickups)</li><li>Coordinate home vendors (cleaners, landscapers, maintenance, etc.)</li><li>Schedule service appointments</li><li>Assist with ongoing household needs and logistics</li><li>Manage small to medium tasks independently</li><li>Conduct project research as needed</li><li>Organizing and maintaining systems</li><li>Resetting spaces (kitchen, pantry, closets, common areas)</li><li>Supporting overall home functionality and upkeep</li></ul>Provide support in a client&rsquo;s home (up to 20 hours/month in Sonoma). This is a high-trust role inside a private residence.Administrative &amp; Operations Support<ul><li>Maintain accurate and organized client records (HoneyBook)</li><li>Track project details and ensure organization across systems</li><li>Assist with expense tracking and light bookkeeping coordination (as needed)</li><li>Support Makenzie with operational and administrative tasks</li><li>May include marketing support (Instagram, Emails, Flyers, Presentations, etc.) based on candidates skill level</li></ul>Office &amp; Errand Support<ul><li>Organize physical files and receipts</li><li>Manage returns and product exchanges</li><li>Drop offs to donation centers</li><li>Handle post office drop-offs and pickups</li><li>Pick up printed materials or supplies as needed</li></ul>Scheduling &amp; Calendar Management<ul><li>Manage the Fresh Start project calendar</li><li>Schedule organizing projects and refresh memberships</li><li>Coordinate team schedules (organizers + lead organizer)</li><li>Confirm upcoming client appointments</li><li>Ensure projects are properly staffed</li></ul>Qualifications<ul><li>Highly organized and detail-oriented</li><li>Strong communication and client service skills</li><li>Ability to manage multiple priorities and projects</li><li>Proactive, solution-oriented mindset</li><li>Comfortable running errands and working in clients&rsquo; homes</li><li>Tech-comfortable (email, scheduling tools, CRM systems like HoneyBook)</li><li>Experience in operations, administration, executive assistant work, or organizing preferred</li></ul>What Success Looks Like in This Role<ul><li>Concierge clients&rsquo; needs are met efficiently and professionally</li><li>In-home spaces are consistently maintained and functional</li><li>Clients feel supported, cared for, and responded to promptly</li><li>Makenzie is freed up to focus on sales, marketing, and growth</li></ul>Ideal CandidateYou are someone who:<ul><li>Loves organization and creating efficient systems</li><li>Enjoys both behind-the-scenes work and hands-on tasks</li><li>Takes initiative without needing constant direction</li><li>Notices what needs to be done before being asked</li><li>You are a solution-oriented problem solver</li><li>Enjoys supporting others and making their lives easier</li><li>Takes pride in being reliable and detail-oriented</li><li>Enjoys supporting a growing business</li></ul>This Role is NOT for You If&hellip;<ul><li>You prefer to be told exactly what to do rather than taking initiative</li><li>You get overwhelmed managing multiple tasks or shifting priorities</li><li>You are uncomfortable working in clients&rsquo; homes or handling personal tasks</li><li>You are looking for a purely remote or desk-only position</li><li>You struggle with follow-through or attention to detail</li><li>You are not comfortable running errands or handling hands-on tasks</li><li>You prefer a slow-paced or highly structured environment with little variation</li><li>You are not available during weekday daytime hours</li></ul>Growth OpportunityThis role is designed to grow into a full-time position as the business expands&mdash;particularly with the addition of a second concierge client.Compensation and opportunity will directly reflect performance, initiative, and contribution to the company&rsquo;s growth.Pay: $28.00 - $34.00 per hourLocation:<ul><li>Napa, CA 94559 (Preferred)</li></ul>Ability to Commute:<ul><li>Napa, CA 94559 (Required)</li></ul>Work Location: Hybrid remote in Napa, CA 94559

Estate Concierge & Operations Manager

Career Maker

A Luxury Travel /Concierge company is looking to hire -Life Style Manager - Travel Agent LuxuryRequirement -- Should have work exp. of working with Travel Agency.- Should be very good with Travel plan management for high-net-worth individuals and Royal Families, Leisure segment- Should know how to do Travel arrangements - Hotel bookings/Flight tickets/ pick and drop/ concierge services, etc- Should be well aware of the luxury segment and 5-star hotel properties across the world.- Should be well versed with Travel agent software streamlines operations by connecting to Global Distribution Systems (GDS), managing bookings, automating invoicing, and handling payments. (Amadeus, Galileo, etc)Job Type: Full-timePay: ﷼15,000.00 - ﷼25,000.00 per monthExperience:<ul><li>Travel Agent Software (Amadeus, Galileo, etc): 4 years (Preferred)</li></ul>Work Location: In person

Travel Agent - Luxury Lifestyle manager

National Truck Protection

<div>Position Summary:
The Concierge Claims Specialist is responsible for managing the end‑to‑end claims experience for strategic, high‑profile business partners and fleet customers. This role functions as a relationship manager and trusted advisor, delivering a white‑glove, account‑management approach to claims handling for medium‑ and heavy‑duty commercial vehicle service contracts. Serving as the primary liaison between elite partners, fleet customers, executive stakeholders, repair vendors, and internal leadership, the Concierge Claims Specialist exercises independent judgment to adjudicate diesel and engine‑related failures, proactively manage claim outcomes, and align claims strategies with partner expectations and organizational goals. 
Key Responsibilities
Strategic Account &amp; Relationship Management:<ul><li>
Serve as the primary account manager and point of contact for assigned strategic partners, fleet customers, and elite business accounts.</li><li>
Build and maintain strong working relationships with partner representatives, fleet managers, and senior customer contacts to ensure confidence in the claims process.</li><li>
Deliver a high‑touch, concierge‑level service experience, tailored to partner‑specific service standards and operational needs.</li><li>
Represent the organization professionally in escalated or sensitive claim situations, reinforcing trust, transparency, and brand values.</li></ul>
Claims Evaluation &amp; Decision‑Making:<ul><li>
Independently manage the full lifecycle of complex and high‑visibility claims, from first notice through resolution and payment.</li><li>
Analyze and adjudicate diesel, gas engine, and component failures in accordance with vehicle service contract terms, coverage interpretations, and authority guidelines.</li><li>
Evaluate diagnostic findings, ECM data, repair estimates, maintenance histories, and supporting documentation to determine coverage applicability and repair scope.</li><li>
Exercise discretion and judgment to approve, modify, or deny claims and related expenses within delegated authority.</li></ul>
Negotiation &amp; Cross‑Functional Coordination:<ul><li>
Collaborate with repair facilities, vendors, parts suppliers, and internal teams to validate failures, negotiate repair terms, and expedite resolutions to minimize fleet downtime.</li><li>
Lead negotiations related to repair scope, labor times, and parts pricing, balancing cost control with partner satisfaction.</li><li>
Coordinate internally with leadership, technical teams, and management to resolve non‑standard, high‑impact, or escalated claims.</li></ul>
Strategic Insight &amp; Continuous Improvement:<ul><li>
Monitor and analyze claim trends, recurring issues, and cost drivers across assigned accounts or fleets.</li><li>
Provide actionable insights and recommendations to leadership regarding service improvements, claim strategies, and product or process enhancements.</li><li>
Participate in partner‑specific calibration calls, training sessions, and joint initiatives to ensure alignment with performance expectations and service metrics.</li><li>
Maintain comprehensive and accurate documentation of all claim activity and partner interactions.</li><li>
Provide professional updates, reporting, and recommendations to upper management to support informed decision‑making.</li><li>
Ensure all claims handling activities comply with company policies, contractual obligations, regulatory requirements, and industry best practices.</li></ul> 
Qualifications<ul><li>
3+ years of experience in claims handling, account management, warranty administration, vehicle service contract adjudication, insurance, fleet manager or a related customer‑facing professional role.</li><li>
Demonstrated experience managing high‑profile customers, strategic accounts, or fleet relationships.</li><li>
Hands‑on experience with diesel engine claims or medium/heavy‑duty commercial vehicle environments strongly preferred.</li><li>
Proven ability to exercise independent judgment in resolving non‑routine, complex, or escalated issues.</li><li>
Strong negotiation, communication, and relationship‑management skills, with the ability to influence outcomes at multiple organizational levels.</li><li>
Ability to manage competing priorities while maintaining a high standard of service in a fast‑paced environment.</li><li>
Proficiency with claims management systems and Microsoft Office Suite.</li><li>
Associate&rsquo;s degree or higher, or completion of a technical or trade program, preferred.</li></ul></div>

Concierge Claims Specialist

Qiddiya Investment Company

<div>The Reception Manager is the custodian of the &quot;First Impression&quot; across the entire Qiddiya Golf estate. This senior operational role holds strategic oversight of all reception and concierge touchpoints, including the Main Clubhouse Reception, the Golf Academy Reception, and the VIP/Member Concierge Desk. The incumbent is responsible for unifying the service standards across these physically separate areas, ensuring a seamless, 5-star guest journey from arrival at the gate to departure. The Reception Manager leads a large, diverse team, ensuring that communication flows effectively between the teaching staff, golf operations, and the front-of-house team.
JOB OVERVIEW &ndash; PURPOSE AND SCOPE
The purpose of this position is to eliminate service silos. The Reception Manager ensures that a guest checking in for a lesson at the Academy receives the same level of luxury service and recognition as a member checking in for a tee time at the Clubhouse. The scope involves complex rostering across multiple venues, establishing Standard Operating Procedures (SOPs) for guest check-in/out, data management of the Member Database, and the resolution of high-level guest complaints. This is a &quot;roaming&quot; management role, requiring a visible presence at all front desks throughout the day.
RESPONSIBILITIES AND DUTIES
Multi-Department Operations Management
<ul><li>Oversee the daily operations of the Main Clubhouse, Leisure and Academy Reception Areas, ensuring adequate staffing levels based on tee sheet utilisation and lesson bookings.</li><li>
Develop and enforce uniform SOPs for all desks regarding telephone etiquette, guest registration, payment processing, and biometric/access control usage.</li><li>
Conduct daily briefings with the Supervisors of each area to ensure VIP movements, large groups, and course conditions are communicated to all front-desk staff.</li><li>
Monitor the physical presentation of all reception areas, ensuring lobbies, waiting areas, and counters meet the immaculate standards of a luxury 5-Resort.</li></ul>
Guest Experience &amp; Concierge Logistics
<ul><li>Manage the &quot;Golfer&rsquo;s Journey&quot; logic, ensuring the transition from the Bag Drop to the Reception to the Locker Room is fluid and intuitive.</li><li>
Handle complex itineraries for high-net-worth individuals, coordinating effectively with the PA to the GM for dignitary visits.</li><li>
Act as the final escalation point for guest complaints or disputes regarding billing, bookings, or service failures at the front desk.</li><li>
Implement a guest recognition program, ensuring staff across all areas can identify members and repeat guests by name and preference.</li></ul>
Team Leadership &amp; Training
<ul><li>Recruit, train, and appraise a large team of Receptionists and Golf Operations staff.</li><li>
Create a cross-training culture where Academy staff can operate the Clubhouse desk and vice versa, allowing for flexible workforce deployment during tournaments or sickness.</li><li>
Manage the shift rostering to ensure language coverage (Arabic/English) at all key touchpoints during operating hours.</li></ul>
Systems &amp; Administration
<ul><li>Act as the &quot;Super User&quot; for the property management and booking systems (e.g., Lightspeed, Golf Genius, Opera or others as needed), overseeing data integrity and user permissions.</li><li>
Responsible for the daily reconciliation of revenue across all reception points, ensuring strict adherence to cash handling and credit policies.</li></ul> 
REPORTING
<ul><li>Reports Direct to: Assistant General Manager/ Golf Operations Manager.</li><li>
Supervises: Reception Attendants.</li><li>
Key Liaisons: Retail Managers, Leisure Team, Head of Instruction (regarding Academy desk flow), Golf Operations Team, Membership Manager.</li></ul> 
 
 
Requirements 
Education &amp; Experience
<ul><li>Bachelor&rsquo;s degree in Hospitality Management, Business, or Tourism preferred.</li><li>
Minimum of 5&ndash;7 years of Front Office management experience in a 5-star luxury hotel or world-class golf resort.</li><li>
Experience managing multiple outlets or physical locations simultaneously is highly desirable.</li><li>
A strong background in golf operations is preferred, but a candidate with an exceptional luxury hotel Front Office background would also be suitable.</li></ul> 
Technical Skills
<ul><li>Advanced proficiency in Club Management Software (Lightspeed, etc).</li><li>
Strong command of Microsoft Excel for rostering and reporting.</li><li>
Experience with CRM (Customer Relationship Management) tools to manage guest profiles and preferences.</li></ul>
COMPETENCIES
Core Competencies
<ul><li>Operational Agility: The ability to move mentally and physically between different environments (e.g., the quiet focus of the Academy vs. the high volume of the Clubhouse) and adjust management style accordingly.</li><li>
Emotional Intelligence: High capacity for empathy and conflict resolution, able to de-escalate stressed guests or staff effectively.</li><li>
Detail Oriented: Obsessive about data accuracy (correct spelling of names, accurate billing) and environmental aesthetics (fresh flowers, tidy desks).</li><li>
Communication: Fluency in English is mandatory; Arabic language skills are a distinct advantage for welcoming local dignitaries.</li><li>
Leadership: An &quot;on-the-floor&quot; leader who leads by example, not from a back office.</li></ul></div>

Golf - Receptionist Manager

PEPLE PVT LTD

Overview:We are seeking a Concierge Manager to ensure seamless resident support, efficient visitor handling, and smooth daily operations within the community. The role focuses on delivering exceptional service, maintaining accurate records, and coordinating with teams to resolve resident concerns promptly.Job Description:<ul><li>Send timely monthly billing reminders and invoices for community service charges.</li><li>Maintain accurate records of payments and follow up with residents for pending dues.</li><li>Ensure all charges are processed efficiently in coordination with relevant departments.</li><li>Provide prompt support to residents/tenants, addressing concerns and resolving issues effectively.</li><li>Maintain a high standard of quality assurance within the community environment.</li><li>Coordinate with departments for special service requests or complaints raised by residents.</li><li>Manage documentation for apartment possession and ensure compliance with established procedures.</li><li>Maintain accurate, organized records of resident data, move-in/move-out processes, and related documentation.</li><li>Ensure all forms, approvals, and records are updated and filed systematically.</li><li>Oversee the handling of visitor entries, ensuring a secure and welcoming experience.</li><li>Monitor visitor logs, approve scheduled entries, and coordinate with security teams.</li><li>Ensure smooth visitor flow while maintaining security protocols.</li><li>Execute assigned projects such as administrative initiatives or community service improvements.</li><li>Support management in planning and delivering project-related tasks.</li><li>Ensure timely completion of special assignments while maintaining service quality.</li></ul>Qualifications &amp; Experience<ul><li>Bachelor's degree in Business Administration, Hospitality, Public Administration, or a related field.</li><li>3-5 years of experience in concierge, guest relations, or property/community management.</li><li>Good understanding of resident support, visitor handling, billing coordination and documentation.</li></ul>Location: Gulberg 2 LahoreEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Hotel Industry: 4 years (Required)</li></ul>Location:<ul><li>Lahore (Required)</li></ul>Work Location: In person

Front office Manager

ADR Systems

ADR Systems of America LLC, the largest ADR (Alternative Dispute Resolution) service provider in the Chicagoland area, is seeking an administrative professional with exceptional customer service and time management skills for the position of Concierge. Candidate must be able to maintain a calm and friendly demeanor in our fast-paced, client-focused environment.Responsibilities include but are not limited to:<ul><li>Greet clients and escort them to appropriate conference rooms</li><li>Set up rooms for cases</li><li>Clean and re-stock rooms throughout the day</li><li>Act as point person for client care, including providing and passing out lunches, assisting with copies, and tending to technical needs</li><li>Assist with administrative duties as needed</li><li>Cover reception desk for receptionist's lunch and other breaks as needed</li><li>Assist with remote cases via Zoom including setting up meetings, sending invitations, starting sessions and recording settlements</li><li>Work with receptionist to ensure office areas stay organized, tidy and properly stocked</li></ul>Skills required:<ul><li>Minimum of one year customer service experience</li><li>Strong knowledge of Microsoft Office</li><li>Strong working knowledge of ZOOM</li><li>Exceptional people skills, particularly verbal communication</li><li>Top-notch time management and organization</li><li>Self-starter with the ability to multitask</li><li>Knowledge of legal industry a plus</li></ul>This role is primarily on your feet and requires light lifting.Hours: Monday through Friday 7:30am - 4:00pmTo be considered for the Concierge position, please submit your cover letter, including salary requirements, and r&eacute;sum&eacute;.Job Type: Full-timePay: $45,000.00 - $47,000.00 per yearBenefits:<ul><li>Commuter assistance</li><li>Dental insurance</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

Concierge

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