concierge manager

IHG Hotels & Resorts

Job Title Chief Concierge voco Dubai Dubai, UAE Job Description Chief Concierge voco Dubai Dubai, UAE Role Summary IHG Hotels &amp; Resorts is seeking a Chief Concierge to join voco Dubai. In this role, you will lead the concierge team, ensuring guests enjoy a seamless and memorable stay from the moment they arrive. You will be responsible for providing expert local knowledge, handling guest requests with professionalism, and maintaining high standards of discretion and service excellence. This role requires strong leadership skills and a genuine passion for hospitality. Job Details Location: United Arab Emirates Location: Dubai Industry: Hospitality / Travel Function: Guest Services / Concierge Gender: Any Candidate Nationality: Any Candidate Preferred Location: Any Job Type: Full-time What You ll Do * Build strong guest relationships by delivering personalized, efficient, and professional concierge services * Provide accurate and insightful recommendations for dining, attractions, and local events * Handle guest issues promptly, using feedback to enhance service quality * Lead and manage the concierge team, setting high service standards and delegating responsibilities effectively * Ensure guest privacy, discretion, and confidentiality in all interactions * Promote hotel facilities and services, acting as a brand ambassador to enhance revenue opportunities * Maintain knowledge of current city events, transport options, and local partners to provide up-to-date information Ideal Profile * At least 4 years of experience in an upscale hotel as a Concierge or related position * Minimum 1 year of supervisory experience leading a guest services team * High school diploma required; a college or university degree is an advantage * Strong communication, leadership, and customer service skills * Ability to multitask and perform well under pressure while maintaining high standards * Fluent in English; knowledge of additional languages is highly desirable * Exceptional time management, reliability, and professional presentation

Chief Concierge voco Dubai Dubai, UAE

Raffles

<div>Company Description 
An architectural surprise inspired by an Egyptian aesthetic, 5-star Raffles Dubai offers the luxury of city-centre space, impeccable service and sophisticated Asian style. A 15-minute drive from Dubai International Airport, it is ideally located in the business and shopping district, adjacent to Wafi Mall and close to the magnificent Khan Murjan souk and the convention centres. 
Job Description 
PURPOSE OF POSITION
Oversees and directs all aspects of Concierge and Bell service operations, continually striving to deliver the highest quality of service to guests, whilst adhering to all legal rules, regulations, and guidelines of the hotel.
KEY ROLES &amp; RESPONSIBILITIES<ul><li>Supervises and directs Concierge, Bell Desk activities and Bell Staff as well as Doormen, Valet Parking and airport transportation requirements</li><li>Responsible for sorting and distributing guests&rsquo; and administrative mail</li><li>Provides information pertaining to all hotel services, local places of interests, restaurants, doctors, sightseeing tours and any other information likely to be of the interest to guests</li><li>Recommends first and foremost the hotel&rsquo;s own Food and Beverage outlets before outside restaurants, with full knowledge of the outlets (e.g. cuisine, operating times, etc.)</li><li>Ensures the lobby is always kept in an orderly fashion and that ashtrays are kept clean</li><li>Coordinates the paging of guests in the lobby and Food &amp; Beverage outlets</li><li>Maintains the hotel information directory (function board) and ensures that the information is current and accurate at all times</li><li>Prepares efficient work and vacation schedule for Concierge, Doorman and Bell Services, taking into consideration project occupancy and forecasts and large group movements</li><li>Ensures that all Concierge, Doormen, Valet and Bell staff are neat, clean and punctual at all times and that they perform the task assigned to them promptly and efficiently</li><li>Handle problems associated with guests and liaise with department heads or executive management in the absence of the Director of Rooms</li><li>Works with Director of Rooms in preparing the department&rsquo;s budget; controls and monitors departmental costs on an ongoing basis to ensure performance against budget</li></ul>
Human Resources and Training<ul><li>Works with Front Office Manager/Director of Rooms and Human Resource Manager to ensure productive staff performance. Duties include:</li><li>Planning for future staffing needs and recruiting in line with company guidelines</li><li>Prepares and administers detailed induction program for new staff</li><li>Maintains a comprehensive, current and guest focused set of departmental standards and procedures and implements them through thorough on-the-job training</li><li>Ensures training needs analysis of departmental staff is carried out and training programs are designed and implemented to meet those needs</li><li>Conducts probation and formal performance appraisal discussions; coaches, counsels and disciplines staff, providing constructive feedback to enhance performance</li></ul>
Occupational Health and Safety Responsibilities<ul><li>Adheres to OH&amp;S policies and procedures and ensures direct reports do the same</li><li>Log security incidents and accidents in accordance with hotel requirements</li></ul> 
Qualifications 
PERSONAL ATTRIBUTES<ul><li>Good English language verbal communication skills</li><li>Strong leadership and teamwork skills</li><li>Solid interpersonal skills; able to ascertain and effectively address guest/employee needs</li><li>Ability to promote positive relations with hotel residents and patrons</li><li>Ability to exercise good judgment with difficult guests</li><li>Understanding and ability to work in a multi-cultural environment</li><li>Ability to work with constant interruptions with a high degree of professionalism</li><li>Ability to prioritize and organize work assignments; delegate work</li><li>Ability to direct performance of staff and follow up with corrections where needed</li></ul>
QUALIFICATIONS<ul><li>Degree from School for Tourism &amp; Hotel Management</li><li>Clefs D&rsquo;or members</li></ul>
EXPERIENCE<ul><li>Minimum five years&rsquo; experience as a Concierge or in a related position</li></ul> 
Additional Information 
Raffles Dubai Sheikh Rashid Road, Wafi121800 Dubai, United Arab Emirates</div>

Chief Concierge

THE PALAVRA RESORT W.L.L

Position Summary:The Head of Concierge is responsible for overseeing all concierge operations, ensuring the highest level of guest satisfaction, and maintaining smooth communication between guests and hotel departments. This role involves supervising concierge staff, managing guest requests, and delivering exceptional, personalised service that reflects the brand&rsquo;s standards of hospitality and professionalism.Key Responsibilities:<ul><li>Supervise, train, and motivate the concierge team to deliver outstanding guest service.</li><li>Ensure all guest inquiries, requests, and complaints are handled efficiently and courteously.</li><li>Manage and maintain up-to-date information about local attractions, restaurants, transportation, events, and entertainment.</li><li>Coordinate VIP arrivals, departures, and special guest requirements with other departments.</li><li>Establish strong relationships with local service providers (tour operators, transport companies, restaurants, etc.) to secure preferred services and rates.</li><li>Monitor the performance of concierge staff and ensure consistent adherence to service standards.</li><li>Maintain a high level of visibility in the lobby to personally assist guests and oversee concierge activities.</li><li>Prepare concierge schedules, reports, and budgets as required.</li><li>Handle special requests such as reservations, tickets, courier services, and personal shopping with confidentiality and efficiency.</li><li>Develop innovative ideas to enhance guest experiences and increase guest satisfaction scores.</li><li>Ensure that the concierge desk area is clean, well-organised, and fully equipped at all times.</li><li>Collaborate closely with the Front Office, Housekeeping, and Guest Relations teams to ensure seamless service.</li></ul>Job Type: Full-time

Head Of Concierge

25hours Hotels

<div>Company Description 
At the 25hours Hotel One Central, Bedouin traditions are brought back to life and reinterpreted in a contemporary way. Here our colleagues become storytellers themselves. With a view of the Museum of the Future near the Dubai International Financial Center, everyone will find their way to us. Whether for an ice cream walk or a birthday celebration, we also enjoy spending time together outside of work. We are a colourful, diverse, professional team and love our friendly, informal culture.
COME AS YOU ARE &amp; JOIN THE 25h TRIBE. 
Job Description 
How does your working day look like &hellip;<ul><li>
Serve as the primary point of contact for guests, providing them with exceptional service that exceeds their expectations.</li><li>
Greet guests upon arrival, engage with them during their stay, and bid them a warm farewell upon departure.</li><li>
Handle guest complaints and feedback promptly and effectively, in accordance with the hotel&rsquo;s standards.</li><li>
Actively listen to guest needs and take ownership of guest requests to ensure timely and satisfactory resolution.</li><li>
Follow up with guests to ensure satisfaction with services provided, creating memorable experiences.</li><li>
Maintain open lines of communication with related departments to ensure guest requests and complaints are addressed promptly and effectively.</li><li>
Regularly update the Chief Concierge and Concierge Supervisor about daily operations, guest feedback, and challenges.</li><li>
Coordinate with the valet and bellman teams to ensure smooth guest arrivals, departures, and luggage handling.</li><li>
Report any maintenance issues or concerns to the appropriate department to ensure the comfort and safety of guests.</li><li>
Stay fully informed about the hotel&rsquo;s services, room types, amenities, facilities, local attractions, dining options, events, and promotions.</li><li>
Maintain a comprehensive understanding of transportation options, including shuttle services, taxis, car rentals, and public transport routes.</li><li>
Provide guests with personalized recommendations for local attractions, activities, and dining, tailored to their interests.</li><li>
Keep the Concierge desk stocked with brochures, maps, and guides of local interest for guests.</li><li>
Coordinate guest transportation needs, including airport transfers, taxis, shuttle services, and private drivers.</li><li>
Ensure all transportation requests are accurately logged, confirmed, and fulfilled.</li><li>
Maintain strong relationships with local transportation providers to ensure timely, high-quality service for guests.</li><li>
Assist with special transportation needs, ensuring guests&rsquo; unique requests are met promptly.</li><li>
Ensure hotel bikes are well-maintained, clean, and available for guest use.</li><li>
Regularly inspect and clean bikes to ensure they are in good working order.</li><li>
Ensure all concierge equipment, including trolleys and other tools, are clean and properly stored when not in use.</li><li>
Keep the concierge area clean, organized, and welcoming for guests at all times.</li><li>
Take charge of managing and fulfilling guest requests, ensuring that they are completed in a timely, professional, and efficient manner.</li><li>
Lead the team in responding to special guest requests and making things happen for VIPs and high-profile guests.</li><li>
Ensure guests&rsquo; requests are accurately documented, tracked, and communicated to the relevant departments</li><li>
Work closely with the Chief Concierge and Concierge Supervisor to ensure the efficient operation of the concierge desk and high levels of guest satisfaction.</li><li>
Support the training and development of new team members, ensuring they adhere to hotel standards and provide excellent guest service.</li><li>
Collaborate with other departments to facilitate seamless service delivery, including front office, housekeeping, and food &amp; beverage teams.</li><li>
Maintain a strong team spirit, offering support and guidance to colleagues as needed.</li><li>
Assist with the management of guest services, ensuring proper logging of guest information and services provided.</li><li>
Handle all administrative tasks, including filing, document management, and updating guest records as needed.</li><li>
Assist the GSM and Front Office Manager with operational costs, maximizing sales, and achieving profitability.</li><li>
Coordinate and conduct site inspections or hotel tours for potential guests or media personnel when needed.</li><li>
Perform additional duties as assigned by senior management, ensuring flexibility and adaptability in meeting hotel needs.</li><li>
Handle VIP guest check-ins and check-outs, ensuring special attention is provided to these guests.</li><li>
Carry out courtesy calls to VIP guests, recording feedback and ensuring all comments are logged, communicated, and resolved.</li><li>
Assist with flight bookings, transport arrangements, and any special requests for guests during their stay.</li><li>
Coordinate with the concerned department to ensure smooth departures and warm farewells for VIP guests.</li><li>
Promote and sell hotel facilities and services proactively, ensuring guests are fully aware of available offerings.</li></ul> 
Qualifications 
Your personality counts more than your CV &hellip;<ul><li>
Minimum of 2 years of experience in a luxury hotel or hospitality environment, with a strong understanding of concierge operations.</li><li>
Fluency in English is essential; proficiency in a second language (Arabic preferred) is highly beneficial.</li><li>
Strong knowledge of concierge services, local attractions, transportation options, and hospitality trends.</li><li>
Computer literate, with proficiency in MS Office and knowledge of PMS systems (Opera preferred)</li><li>
Strong leadership abilities with a focus on teamwork, coaching, and improving service delivery.</li><li>
Ability to adapt quickly to new environments and work effectively with a diverse team.</li><li>
Excellent interpersonal and communication skills, with the ability to engage with guests in a personalized and positive manner.</li><li>
A creative problem solver, with the ability to think on your feet and meet guest needs.</li><li>
A dedicated and committed professional, with a passion for delivering outstanding guest service.</li></ul> 

Additional Information 
Additional Information
What&rsquo;s in it for you &hellip;<ul><li>
Get to know all the other 25hours hotels and stay ten nights a year for free as an employee!</li><li>
Take advantage of being part of Ennismore and get generous discounts when visiting our bars and restaurants as well as booking hotel rooms all over the world</li><li>
Benefit from great offers from our numerous cooperation partners</li><li>
Be part of our hilarious staff parties and much more...</li></ul></div>

Concierge Agent

WILFOTOUR

About the jobWILFOTOUR &mdash; Luxury Travel &amp; Concierge | Maldives &amp; DubaiWILFOTOUR is a curates travel and VIP concierge platform. We connect the Maldives, Dubai, and the world&rsquo;s most exclusive resorts into a network of personalized, high-end experiences.We work with the world&rsquo;s most exclusive resorts, private jets, and high-end hospitality brands to create tailor-made experiences for elite clients.Business Development Manager(Luxury Travel &amp; Concierge, Maldives &amp; UAE)We&rsquo;re seeking a professional with deep understanding of the Maldivian luxury travel industry, someone who can turn opportunities into long-term partnerships and craft experiences that redefine luxury.Core Responsibilities:<ul><li>Develop and maintain strategic partnerships with luxury resorts, private aviation companies, travel agencies, and concierge partners.</li><li>Identify new B2B and B2C opportunities within the Maldives and GCC markets.</li><li>Manage negotiations, proposals, and contracts with high-end hospitality partners.</li><li>Support marketing collaborations, special travel campaigns, and VIP client experiences.</li><li>Coordinate with resort partners for reservations, packages, and brand placements.</li></ul>Requirements:<ul><li>Minimum 3&ndash;5 years of experience in Maldivian resort or luxury travel industry.</li><li>Deep understanding of Dubai and Maldives resort network, logistics, and hospitality culture.</li><li>Established connections with resorts, DMCs, and local travel operators.</li><li>Excellent negotiation, communication, and relationship-building skills.</li><li>High organizational level and ability to work independently.</li><li>Fluent English; additional languages are an advantage.</li><li>Passionate about luxury travel, hospitality, and personalized client experiences.</li></ul>Location: Dubai/Maldivessynergy @ wilfo . coSend your CV and short video &mdash; tell us about your path, passion, and why you&rsquo;d like to join WILFOTOUR.About WILFOWILFO is an international business platform uniting multiple fields, from luxury hospitality and real estate to corporate services and travel, operating across:Dubai | Maldives | Bahrain | Saudi Arabia | London | MoscowOur ecosystem includes:<ul><li>WILFANO &ndash; Italian Restaurant &amp; Lounge</li><li>WILFOTOUR &ndash; Luxury Travel &amp; Concierge</li><li>WILFOSTATE &ndash; Elite Real Estate Brokerage</li><li>WILFO EXPERT &ndash; Business Setup &amp; Banking Advisory</li></ul>We believe in synergy &mdash; where business meets creativity, and every idea becomes part of something greater.Join the world of WILFO and become part of a growing global culture of elegance, trust, and innovation.synergy @ wilfo.coJob Type: Full-time

BUSINESS DEVELOPMENT MANAGER -MALDIVES & DUBAI

DELANO

Summary:
At the pinnacle of hospitality excellence, the Head Concierge oversees a team dedicated to curating unforgettable guest experiences and leaving lasting impressions. This role demands a genuine passion for people and a collaborative approach to enhancing guest stays through proactive and intuitive service. With unparalleled knowledge of Dubai s vibrant dining scene, hotel amenities, and local attractions, the Head Concierge crafts bespoke itineraries and recommendations that elevate each guest s visit to extraordinary heights.
Responsibilities:
<ul>
 <li>Lead and inspire the concierge team to deliver unparalleled service and personalized guest interactions.</li>
 <li>Support associates in delivering top-tier customer service across all touchpoints.</li>
 <li>Manage front drive operations and coordinate seamlessly with valet, bellman, and doorman services.</li>
 <li>Optimize staffing levels for peak efficiency and guest satisfaction.</li>
 <li>Maintain impeccable presentation of luggage rooms and hotel assets.</li>
 <li>Engage with guests during peak times, promptly addressing their needs in public areas.</li>
 <li>Review guest feedback with associates to foster continuous improvement.</li>
 <li>Conduct training sessions to refine guest interactions and service excellence.</li>
 <li>Promote hotel amenities and uphold lobby cleanliness and orderliness.</li>
 <li>Develop efficient work schedules aligned with occupancy forecasts.</li>
 <li>Ensure high standards of appearance, punctuality, and performance among team members.</li>
 <li>Supervise the Concierge team to ensure consistent delivery of exceptional service.</li>
 <li>Address guest concerns promptly, collaborating with department heads and management.</li>
 <li>Assist guests with inquiries and arrangements during their stay, balancing operational needs effectively.</li>
 <li>Provide comprehensive information on hotel services and local attractions.</li>
</ul>

Head Concierge

VOCO Hotels

[daytoday] Key Responsibilities: 
 
<ul>
<li>
Assist in overseeing the Concierge, Bell Desk, and Transportation services to ensure smooth and professional guest interactions.
</li>
<li>
Act as a key point of contact for guests, offering tailored recommendations and handling special requests (e.g., restaurant bookings, yacht charters, private tours, event tickets, etc.).
</li>
<li>
Ensure the team delivers exceptional service standards in alignment with voco and IHG brand values.
</li>
<li>
Coordinate with internal departments (Housekeeping, F&amp;B, Reservations, Security) to ensure guest requests are fulfilled accurately and promptly.
</li>
<li>
Manage and maintain strong relationships with local partners, luxury service providers, and tourism contacts to offer VIP-level experiences.
</li>
<li>
Monitor guest feedback and act on issues swiftly to ensure complete satisfaction.
</li>
<li>
Support in training, mentoring, and scheduling concierge staff, ensuring professional grooming, product knowledge, and etiquette are upheld.
</li>
<li>
Step in as the Chief Concierge when needed, ensuring continuity in guest service.
</li>
<li>
Maintain a concierge database and ensure information (maps, menus, events, attractions) is up-to-date and available.
</li>
<li>
Assist in managing luggage delivery/storage, transportation requests, valet parking, and other guest-facing logistics.
</li>
</ul>
 Required Qualifications: 
 
<ul>
<li>
Minimum 2-3 years of experience in a luxury hotel in a concierge or guest services leadership role.
</li>
<li>
Strong knowledge of Dubai and surrounding areas, with access to VIP contacts and services.
</li>
<li>
Excellent communication skills in English; additional languages (especially French, Arabic, or Russian) are a plus.
</li>
<li>
Polished appearance and professional demeanor, aligned with luxury brand standards.
</li>
<li>
Proficient in hotel management software and Microsoft Office.
</li>
<li>
Member of Les Clefs d'Or (preferred but not mandatory).
</li>
</ul>

Assistant Chief Concierge

Search 10000+ Concierge manager jobs near you this November. New roles added regularly across leading industries. Apply today.