concierge manager

Anantara

<div><b>Company Description</b><p><br>
A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world&rsquo;s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.</p><p>
Banana Island Resort Doha by Anantara is a crescent of golden beach and over water villas just off the coast of downtown Doha. Accessible by private catamaran, escape for family adventures, ocean thrills or serene spa bliss.</p><p>
Enjoy an alcohol-free atmosphere with the little ones as you surf, dive, golf, bowl or cinema. Race across lagoon waters with a host of motorised water sports. Unwind in the Middle East&rsquo;s only wellness centre in a resort setting, spread across lush botanical gardens.</p><b><br>
Job Description</b><p><br>
As an Assistant Concierge Manager with us, your role is to execute the Service Promise to our Guests through the proper training provided and the Brands' Service Essentials. In order to deliver on this promise, it all starts with the right attitude and a smile. Your role is to make what seems to be impossible and unusual happen!</p><ul><li>Overlook the daily operations of the whole Concierge department.</li><li>Coach, lead, guide and direct the efforts of the team of Concierge Agents.</li><li>Approve and adjust schedules as required based on business volume forecasts.</li><li>Provide feedback, seizes training and coaching opportunities with Colleagues.</li><li>Support training initiatives and provides a training role as required.</li><li>Ensure everyone in the team is knowledgeable about hotel facilities, updated on activities, promotions and happenings in the hotel/city and be able to provide accurate information to guests.</li><li>Act as an ambassador of the hotel and provide assistance to variety of requests. Expected to make what seem to be impossible and unusual happen.</li><li>Maintain a network of service providers for the efficient conduct in coordinating guest requirements.</li><li>Ensure availability of printed materials such as brochures of local attractions, sister hotels, restaurants, city maps, etc. which may be handed over to guests.</li><li>Manage the facilitation of guest request relating to dining activities (both inside and outside of hotel), shows, recreation, tours, transport, florists, doctor, dentist, child care and any other services which are not available at the hotel.</li><li>Respond to queries positively.</li><li>Follow through all endorsements at the concierge and ensure completion.</li><li>Ensure that all luggage, messages, parcels, etc. are handled, delivered, retrieved or stored efficiently.</li><li>Be transparent and responsible on matters involving finances.</li><li>Maintain absolute integrity and trustworthiness in the team.</li><li>Adhere to the established financial guidelines and control all costs.</li><li>Manage the daily documentation/recording of bills particularly filing of receipts.</li><li>Manage all activities relating to Concierge and ensure that all transactions are performed in the best interest of the company.</li><li>Monitor responsible use of all available systems and equipment in the hotel.</li><li>Promotes and follows a safe work environment.</li><li>Promotes and leads a service driven, results driven work environment.</li><li>Follows departmental SOP's (Standard Operating Procedures) including all safety policies</li><li>Promote all hotel services, offers and facilities and their operating hours.</li><li>Other duties as assigned.</li></ul><b><br>
Qualifications</b><ul><li><br>
Passion for guest service</li><li>Excellent written and verbal communication, interpersonal and leadership skills.</li><li>Highly organized, results-oriented with the ability to be flexible and work well under pressure.</li><li>Strong interpersonal and problem solving abilities.</li><li>Highly responsible &amp; reliable.</li><li>Fluency in English, secondary language preferred.</li><li>Member of Les Cles D'Or is preferred.</li><li>Minimum of 1 year previous proven Supervisory position or equivalent in a customer service industry.</li><li>Must have the ability to handle a multitude of tasks and Guest requests.</li><li>Computer proficiency in a Windows environment (Word, Excel, PowerPoint).</li><li>Ability to work cohesively with fellow colleagues as part of a team.</li><li>Ability to focus attention on guest needs, remaining calm and courteous at all times.</li></ul></div>

Assistant Concierge Manager

Anantara Hotels & Resorts

<div>
 <strong>
  Company Description
  <br/>
  <br/>
 </strong>
 A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world&rsquo;s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.
 <br/>
 <br/>
 Banana Island Resort Doha by Anantara is a crescent of golden beach and over water villas just off the coast of downtown Doha. Accessible by private catamaran, escape for family adventures, ocean thrills or serene spa bliss.
 <br/>
 <br/>
 Enjoy an alcohol-free atmosphere with the little ones as you surf, dive, golf, bowl or cinema. Race across lagoon waters with a host of motorised water sports. Unwind in the Middle East&rsquo;s only wellness centre in a resort setting, spread across lush botanical gardens.
 <br/>
 <br/>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 As an Assistant Concierge Manager with us, your role is to execute the Service Promise to our Guests through the proper training provided and the Brands' Service Essentials. In order to deliver on this promise, it all starts with the right attitude and a smile. Your role is to make what seems to be impossible and unusual happen!
 <br/>
 <br/>
 <ul>
  <li>
   Overlook the daily operations of the whole Concierge department.
  </li>
  <li>
   Coach, lead, guide and direct the efforts of the team of Concierge Agents.
  </li>
  <li>
   Approve and adjust schedules as required based on business volume forecasts.
  </li>
  <li>
   Provide feedback, seizes training and coaching opportunities with Colleagues.
  </li>
  <li>
   Support training initiatives and provides a training role as required.
  </li>
  <li>
   Ensure everyone in the team is knowledgeable about hotel facilities, updated on activities, promotions and happenings in the hotel/city and be able to provide accurate information to guests.
  </li>
  <li>
   Act as an ambassador of the hotel and provide assistance to variety of requests. Expected to make what seem to be impossible and unusual happen.
  </li>
  <li>
   Maintain a network of service providers for the efficient conduct in coordinating guest requirements.
  </li>
  <li>
   Ensure availability of printed materials such as brochures of local attractions, sister hotels, restaurants, city maps, etc. which may be handed over to guests.
  </li>
  <li>
   Manage the facilitation of guest request relating to dining activities (both inside and outside of hotel), shows, recreation, tours, transport, florists, doctor, dentist, child care and any other services which are not available at the hotel.
  </li>
  <li>
   Respond to queries positively.
  </li>
  <li>
   Follow through all endorsements at the concierge and ensure completion.
  </li>
  <li>
   Ensure that all luggage, messages, parcels, etc. are handled, delivered, retrieved or stored efficiently.
  </li>
  <li>
   Be transparent and responsible on matters involving finances.
  </li>
  <li>
   Maintain absolute integrity and trustworthiness in the team.
  </li>
  <li>
   Adhere to the established financial guidelines and control all costs.
  </li>
  <li>
   Manage the daily documentation/recording of bills particularly filing of receipts.
  </li>
  <li>
   Manage all activities relating to Concierge and ensure that all transactions are performed in the best interest of the company.
  </li>
  <li>
   Monitor responsible use of all available systems and equipment in the hotel.
  </li>
  <li>
   Promotes and follows a safe work environment.
  </li>
  <li>
   Promotes and leads a service driven, results driven work environment.
  </li>
  <li>
   Follows departmental SOP's (Standard Operating Procedures) including all safety policies
  </li>
  <li>
   Promote all hotel services, offers and facilities and their operating hours.
  </li>
  <li>
   Other duties as assigned.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Passion for guest service
  </li>
  <li>
   Excellent written and verbal communication, interpersonal and leadership skills.
  </li>
  <li>
   Highly organized, results-oriented with the ability to be flexible and work well under pressure.
  </li>
  <li>
   Strong interpersonal and problem solving abilities.
  </li>
  <li>
   Highly responsible &amp; reliable.
  </li>
  <li>
   Fluency in English, secondary language preferred.
  </li>
  <li>
   Member of Les Cles D'Or is preferred.
  </li>
  <li>
   Minimum of 1 year previous proven Supervisory position or equivalent in a customer service industry.
  </li>
  <li>
   Must have the ability to handle a multitude of tasks and Guest requests.
  </li>
  <li>
   Computer proficiency in a Windows environment (Word, Excel, PowerPoint).
  </li>
  <li>
   Ability to work cohesively with fellow colleagues as part of a team.
  </li>
  <li>
   Ability to focus attention on guest needs, remaining calm and courteous at all times.
  </li>
 </ul>
</div>


Fairmont

<div><b>Company Description</b><p><br>
Fairmont is a collection of luxury hotels and resorts worldwide, each distinguished by its luxury, elegance and residential charm. Fairmont Hotels &amp; Resorts are one-of-a-kind properties, each one a landmark in its respective city, positioned at the top of its local market and rated among the very best in the world.</p><b><br>
Job Description</b><p><br>
At the pinnacle of hospitality excellence, the Assistant Manager Concierge oversees a team dedicated to curating unforgettable guest experiences and leaving lasting impressions. This role demands a genuine passion for people and a collaborative approach to enhancing guest stays through proactive and intuitive service. With unparalleled knowledge of Mumbai&rsquo;s vibrant dining scene, hotel amenities, and local attractions, the Assistant Concierge Manager crafts bespoke itineraries and recommendations that elevate each guest&rsquo;s visit to extraordinary heights.</p><p>
Responsibilities:</p><ul><li>
Lead and inspire the concierge team to deliver unparalleled service and personalized guest interactions.</li><li>
Support associates in delivering top-tier customer service across all touchpoints.</li><li>
Manage front drive operations and coordinate seamlessly with valet, bellman, and doorman services.</li><li>
Optimize staffing levels for peak efficiency and guest satisfaction.</li><li>
Maintain impeccable presentation of luggage rooms and hotel assets.</li><li>
Engage with guests during peak times, promptly addressing their needs in public areas.</li><li>
Review guest feedback with associates to foster continuous improvement.</li><li>
Conduct training sessions to refine guest interactions and service excellence.</li><li>
Promote hotel amenities and uphold lobby cleanliness and orderliness.</li><li>
Develop efficient work schedules aligned with occupancy forecasts.</li><li>
Ensure high standards of appearance, punctuality, and performance among team members.</li><li>
Supervise the Concierge team to ensure consistent delivery of exceptional service.</li><li>
Address guest concerns promptly, collaborating with department heads and management.</li><li>
Assist guests with inquiries and arrangements during their stay, balancing operational needs effectively.</li><li>
Provide comprehensive information on hotel services and local attractions.</li></ul></div>

Assistant Manager Concierge

six senses

<div><p>As Residences Chief Concierge, I fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them, plus our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.</p><p>
</p><p>Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and ensure full knowledge and active participation of all our brand initiatives.</p><p>
</p><p>Duties and Responsibilities :</p><p>
As Residences Chief Concierge, I will assume full responsibility for the efficient operation in the following:
</p><ul><li>Lead and manage the Residences Concierge team, ensuring exceptional, proactive, discreet and highly personalized services for Residences Owners and their guests.</li><li>
Act as the primary lifestyle and experience curator for Residences Owners, understanding individual preferences, routines, expectations and long-term relationships.</li><li>
Coordinate all pre-arrival, in-residence, and post-departure services, ensuring continuity of service for long-stay and repeat Residence Owners and guests.</li><li>
Collaborate closely with the Director of Residences and resort teams including Guest Services, Housekeeping, Security, Engineering, Wellness, Reservations and Food &amp; Beverages teams to deliver seamless residential living.</li><li>
Oversee and curate arrangements for transportation, dining, wellness, cultural activities, private events, celebrations, and bespoke off-property experiences.</li><li>
Maintain in-depth knowledge of the destination, regional and international travel, cultural experiences, and Six Senses properties worldwide.</li><li>
Ensure absolute discretion, confidentiality, and data protection for all Residences Owners and Guests.</li><li><ul><li>Manage VIP, VVIP, HNWI, UHNWI and Royal Family handling including service recovery and resolution of any concerns with professionalism, empathy and authority.</li></ul></li><li>
Establish, maintain and regularly review relationships with trusted local and international partners and suppliers.</li><li>
Ensure rigorous adherence to LQA standards and Six Senses service benchmarks within the Residences and Resort.</li><li>
Maintain accurate residents and guest profiles, preferences, and service history within CRM systems.</li><li>
Support budgeting, cost control, and value optimization while preserving service excellence.</li><li>
Participate in recruitment, onboarding, training, coaching and performance development of concierge hosts.</li><li>
Remain current with industry trends and best practices to continuously enhance the residential product and service offering.</li><li>
Lead the ongoing rejuvenation of the department, ensuring processes remain relevant, innovative, and aligned with Six Senses wellness and sustainability practices.</li><li>
Processes will be constantly assessed and reviewed to remain relevant, innovative and in keeping with Six Senses wellness and sustainability practices.</li><li>
Regularly assess and review Residences amenities, services, products, and rates to ensure continued relevance and competitiveness.</li><li>
Maintain a visible presence throughout the property to ensure consistent adherence to LQA standards and service excellence.</li><li>
Ensure all legal, statutory, financial, safety, security, and emergency procedures are fully complied with.</li><li>
Implement, review and maintain documentation, reporting systems, contractual obligations, security and safety protocols, communications, product and service standards.</li><li>
A high standard of personal appearance, grooming and hygiene, plus comprehensive knowledge of safety, security and emergency procedures will be maintained by myself and all hosts in line with brand and statutory requirements.</li><li>
Ensure that interaction and communications between departments within the property are clear and effectively maintained to support the smooth running of the property.</li><li>
Ensure that all activities within my department are carried out ethically, honestly and in full compliance with local laws.</li><li>
Monitor and control departmental budgets, ensuring costs are managed responsibly while maintaining required service standards.</li><li>
Prepare and submit all legally required, confidential, and operational documentation related to the department.</li><li>
Attend or conduct the designated meetings and briefings as instructed by the Director of Residences with a two-way flow of pertinent information and communications.</li><li>
Perform any additional duties assigned by the Director of Residences and/or the General Manager and/or the Resort Manager.</li></ul><p>
Qualifications :</p><p>
To execute the position of Residences Chief Concierge, I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:</p><p>
</p><ul><li>Bachelor&rsquo;s degree in Hospitality, Hotel, or Business Management.</li><li>
Minimum five years&rsquo; experience in a senior residential concierge, guest experience leadership, or similar luxury residences operational role.
</li><li>Demonstrated experience working with HNWI, UHNWI, and VVIP clientele.</li><li>
High level of discretion, emotional intelligence, and cultural sensitivity.</li><li>
Strong knowledge of luxury lifestyle management, residential services, and bespoke travel planning.</li><li>
Advanced proficiency in MS Office (Word, Excel, PowerPoint, Outlook) and familiarity with POS, PMS, and CRM systems.</li><li>
Excellent command of written and spoken Arabic and English.</li><li>
Thorough understanding of Six Senses brand standards, guidelines, facilities, and services.</li></ul><p>
The above is intended to provide an overview of the role and responsibilities for a Residences Chief Concierge at Six Senses Amaala It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.</p><p>
</p><p>Six Senses Amaala is an equal opportunity employer. This policy applies to all terms and conditions of employment</p><p>
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</p></div>

Residences Chief Concierge

JETEX

<div><div><div><div><div><h5 class="jobSectionHeader"><b>Department: Concierge
</b></h5><h5 class="jobSectionHeader"><b>Location: Dubai</b></h5>
</div><div>SIGN IN &amp; APPLY
</div></div></div></div><div><div><div><div><div><b>Company Overview:</b><br>
</div><div>
Join Jetex,an award-winning global leader in executive aviation with a unique ecosystem of more than 35 locations around the world whose success always springs from the engagement and talent of teams who create flexible, best-in-class trip support solutions. The company provides exceptional private terminals (FBOs), aircraft fueling, ground handling and global trip planning. It caters to both owners and operators of business jets for corporate, commercial, and personal air travel. With professions that span our entire value chain-from trip planning to indulging passengers with exceptional hospitality-Jetex offers a vast range of career opportunities around the world. Committed to being an employer of choice, Jetex encourages employees to pursue their aspirations thanks to concrete development and learning opportunities, including personalized career itineraries, contribution to entrepreneurial projects and other initiatives.</div><div></div><div><b><br>
Job Purpose:</b></div><div>
The Executive - Concierge is responsible for fulfilling the concierge requirements for customers and crew. They are responsible for planning the crews accommodation and transportation. They also offer advice on best travel options by assessing each customer's unique needs, preferences, and budget to ensure travel goes as smoothly as possible. Executive Concierge must have extensive knowledge of the travel industry and destinations worldwide.</div><div></div><div><b><br>
Key Responsibilities</b></div><div><ul><li>
Plan and manage crew and client accommodation and transportation</li></ul><p></p><ul><li>
Handle end-to-end travel arrangements, including flights, hotels, and transport</li></ul><p></p><ul><li>
Advise clients on destinations, cultures, costs, and local experiences</li></ul><p></p><ul><li>
Prepare proposals and detailed luxury itineraries</li></ul><p></p><ul><li>
Manage travel issues, disruptions, cancellations, and refunds</li></ul><p></p><ul><li>
Coordinate supplier payments and maintain client and financial records</li></ul><p></p><ul><li>
Support business travel and crew handling during flight disruptions/diversions</li></ul><p></p><ul><li>
Meet department sales targets and gross margin objectives</li></ul><p></p><ul><li>
Stay updated on tourism trends through trainings and seminars</li></ul><p></p><ul><li>
Ensure compliance with company procedures, health, and safety policies</li></ul><p></p><p><b><br>
Requirements:</b></p></div><div><div><div><div>
Qualifications</div><ul><li>
Bachelor's Degree in Hospitality/Tourism, Aviation or any related fields.</li></ul></div><br>
<div><div>
Experience</div><p></p><div><div><ul><li>
2+ years of customer service experience in lifestyle concierge, travel/tourism, hospitality, premium or luxury retail, or hotel/guest services</li></ul><p>
Strong understanding of luxury lifestyle travel, dining, entertainment, fashion, and luxury brands</p></div></div></div><p></p><div><div><br>
Skillset</div><p></p><div><div><div><p><br>
Highly proficient in Microsoft Office programs.
</p><p>Excellent knowledge of traveling software (computer reservations systems, GDS systems and e-travel).
</p><p>Well experienced in various areas of travel (leisure, domestic/international, business/holidays, group/individual etc.).</p></div></div></div></div></div></div></div><br>
<p></p>
</div><div><div>SIGN IN &amp; APPLY</div></div></div></div></div><div></div>

Executive - Concierge

Tamkeen Human Resource (THR)

<div>
 <p>
  <strong>
   Role-Specific Responsibilities &amp; Requirements:
  </strong>
 </p>
 <ul>
  <li>
   The Project Manager will oversee the full scope of VIP client services, including managing and coordinating personal assistants, private chauffeurs, babysitter&rsquo;s services, and any other dedicated support staff required to deliver a high-end service. This role ensures that every aspect from transportation and personal support to guest hospitality is executed with discretion, professionalism, and consistency with our luxury brand standards.
  </li>
  <li>
   Anticipate VIP clients&rsquo; needs and preferences proactively; take initiative to deliver personalized, tailored services that exceed expectations.
  </li>
  <li>
   Handle escalated issues or complaints, especially sensitive or high-stakes ones promptly and professionally while maintaining confidentiality.
  </li>
  <li>
   Supervise, train and motivate a dedicated VIP-services team ensuring team performance, professionalism, and consistent adherence to luxury service standards.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Requirements:
  </strong>
 </p>
 <ul>
  <li>
   Education: Bachelor&rsquo;s degree in hospitality management, Business Administration, Hotel Management, or a related field.
  </li>
  <li>
   Preferably concierge management experience
  </li>
  <li>
   Experience: 3&ndash;5 years of proven experience working with VIP or high-profile clients ideally within luxury hospitality, private concierge services, elite guest relations, or similar high-end client-service environments.
  </li>
 </ul>
 <p>
  <strong>
   Skills:
  </strong>
 </p>
 <ul>
  <li>
   Excellent communication &amp; interpersonal skills confident working with VIP/high‑profile clients.
  </li>
  <li>
   Strong leadership, team coordination, and staff‑management capabilities.
  </li>
  <li>
   Great attention to detail and strong organizational skills, able to handle complex, multi‑layered schedules.
  </li>
  <li>
   Effective problem‑solving and decision‑making under pressure, especially in time‑sensitive VIP contexts.
  </li>
  <li>
   Commitment to confidentiality, professionalism, and maintaining a luxury‑brand standard of service.
  </li>
 </ul>
</div>


Project Manager

steadfast group

<p><b>Job Title: Concierge Executive (Sales-Focused)</b></p><p><b>Location: Dubai, UAE</b></p><p><b>Department: Concierge / Business Support</b></p><p><b>Employment Type: Full-time</b></p><p><b>Job Description</b></p><p>We are looking for a Sales-Focused Concierge Executive to manage and sell concierge and business support services while ensuring an excellent client experience. The role involves sales, client coordination, and relationship management in a fast-paced environment.</p><p><b>Key Responsibilities</b></p><p>Sell concierge and business support services</p><p>Understand client needs and recommend suitable solutions</p><p>Manage clients from inquiry to service delivery</p><p>Coordinate with internal teams and partners</p><p>Follow up on leads and close sales opportunities</p><p>Maintain client records and ensure customer satisfaction</p><p>Concierge Services Offered</p><p>PRO &amp; visa services</p><p>Bank account opening support</p><p>Accounting, bookkeeping &amp; tax services</p><p>Trade license renewals &amp; legal documentation</p><p>Office setup, virtual office &amp; mail management</p><p>Attestation, licensing &amp; trademark support</p><p><b>Requirements</b></p><p>1&ndash;3 years of sales or client-facing experience</p><p>Strong communication and sales skills</p><p>Target-driven and customer-focused</p><p>UAE business services experience is a plus</p><p>Job Type: Full-time</p><p>Pay: AED6,000.00 - AED7,000.00 per month</p><p>Application Question(s):</p><ul><li>How many years of sales or client-facing experience do you have?</li><li>Are you comfortable with sales targets?</li><li>Are you currently based in the UAE?</li><li>What is your expected salary (AED)?</li><li>What is your notice period?</li></ul>

Concierge Executive (Sales-Focused)

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