concierge manager

Hilton

<div>Concierge Manager/Head Concierge
A Concierge Manager/Head Concierge supervises the Concierge Team and sets the department goals to help Team Members to create an exceptional Guest and customer experience. 
 
What will I be doing? 
As a Concierge Manager/Head Concierge, you will supervise the Concierge Team and set the department goals to help Team Members to create an exceptional Guest and customer experience. A Concierge Manager/Head Concierge is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
<ul><li>Supervise daily Concierge operations</li>
<li>Set Departmental objectives, work schedules, budgets, policies and procedures</li>
<li>Monitor the appearance, standards and performance of the Concierge Team Members with an emphasis on training and teamwork</li>
<li>Ensure Team Members have current knowledge of hotel products, services, pricing and policies as well as a good knowledge of the local area</li>
<li>Maximise Sales revenues through up-selling and marketing programmes</li>
<li>Monitor Guest satisfaction reports and implement actions to improve results</li>
<li>Maintain good communication and working relationships with all hotel areas</li>
<li>Project a professional manner with an emphasis on hospitality and Guest service</li>
<li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li>
<li>Attend Front of House/Hotel meetings, as required</li>
</ul>What are we looking for? 
Concierge Manager/Head Concierges serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
<ul><li>A degree or diploma in Hotel Management or equivalent</li>
<li>Front Office supervisory experience in the hotel, leisure or retail sector</li>
<li>Possess strong commercial awareness and Sales capabilities</li>
<li>Excellent leadership skills, inter-personal and communication skills</li>
<li>A passion for delivering exceptional levels of guest service</li>
<li>Excellent grooming standards</li>
</ul>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
<ul><li>Previous experience working as a Concierge Supervisor or Head Concierge in a hotel environment</li> 
</ul> 
 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Concierge Manager/Head Concierge

Marriott International

<div>Additional Information 
Job Number25154488 
Job CategoryRooms &amp; Guest Services Operations 
LocationGrosvenor House a Luxury Collection Hotel Dubai, Al Emreef Street, Dubai, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft. 
Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
The Luxury Collection Hotels &amp; Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand &ndash; a collection of Europe's most celebrated and iconic properties &ndash; serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler. 
<div>
 
From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale &ndash; a portal to the destination&rsquo;s cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Assistant Concierge Manager

Grand Hyatt

<div>
 
 Organization- Grand Hyatt Gurgaon
 
 
 
 
 Summary
 
 
 
 You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Assistant Manager - Airport Services is responsible to assist the Front Office / Assistant Front Office Manager in managing the guest service department as a successful independent profit center, ensuring maximum guest satisfaction, through planning, organizing, directing and controlling the Concierge operation and administration.
 
 
 
 Qualifications
 
 
 
 Ideally with a relevant degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience as Assistant Manager - Concierge or Airport services experience. Should be a holder of the 'Clefs d'Or'. Good problem solving, organisational and interpersonal skills are a must.
</div>

Assistant Manager - Airport Services

six senses

<div>Duties and Responsibilities

As Residences Concierge Supervisor I will assume full responsibility for the efficient operation in the following:
<ul>
<li>I will focus on the rejuvenation of the residences experience.
</li><li>Residences amenities, services and products will be constantly assessed to remain relevant and in keeping with Six Senses wellness and sustainability practices.</li>
<li>I will ensure that all set policies, procedures, and best practices are in place and rigorously enforced.
</li><li>I will work in partnership with Guest Experience Maker, Guest Services, Reservations, Housekeeping, Engineering, F&amp;B, Spa/Six Senses Place, and other outsourced approved third-party shared service providers to ensure residents&rsquo; needs are anticipated and met for the overall smooth operation of residents&rsquo; living experience. Leading in the planning and execution of services and lifestyle activities involving residents and the hotel when applicable.
</li><li>I will have a thorough knowledge of all facilities, amenities, and services offered by the hotel and residences as well as their location and layout. I will oversee the management of the residents&rsquo; history and profile system in conjunction with the Reservations Manager/Concierge
</li><li>A high standard of personal appearance, grooming, and hygiene, plus comprehensive knowledge of safety, security, and emergency procedures will be maintained by myself and all hosts in line with brand and statutory requirements.
</li><li>I will be responsible for assisting in the planning and execution of services and lifestyle activities involving residents when applicable.</li>
<li>Documenting all residents&rsquo; requests, complaints, or problems immediately, implementing them into the approved Residential portal, and notifying the designated department while serving as a liaison between residents and various departments and builders/developers.
</li><li>I will also meet with the new residents to review the new residents&rsquo; move-in orientation.
</li><li>Establishing a relationship with HOA, and Board Members as a business partnership and working closely with the Estate Management and Director of Residences, on the day-to-day operations to comply with local and property-specific by-laws.
</li><li>Championing the Six Senses Residences Core brand guidelines for product and service delivery and ensuring alignment amongst the Residences teams.
</li><li>I will also create an environment that fosters Out-Of-the-Ordinary stories.
</li><li>Assist with responsibilities and duties in the absence of the Chief Concierge.
</li><li>Reviewing/Responding to the owner&rsquo;s feedback (verbally or in writing). Analysing owner&rsquo;s engagement results and other data to identify areas of improvement.</li>
<li>Maintains knowledge of and complies with all residence policies and procedures and protects the privacy of the residents.
</li><li>Develop and implement a program to increase resident engagement and enhance the residential living experience, incorporating personalised celebrations for special occasions such as birthdays and anniversaries, interactive events and activities, and other initiatives to create a sense of community and promote resident satisfaction.</li>
</ul>
Qualifications
To execute the position of Concierge Supervisor, I must have the required qualifications, technical skills, and experience in a similar role in luxury hotels or branded residences with proven results and includes the following:
<ul>
<li>I possess a Bachelor&rsquo;s Degree in Hospitality, or Business Administration plus a minimum of three years of experience in a similar role at luxury hotel or branded residences.
</li><li>Fluent in English; proficiency in Russian or German is considered an asset.</li>
<li>Technical skills include Advanced MS Office &ndash; Word, Excel, PowerPoint, and Outlook. I am also familiar with various hotel systems including PMS, and Residential Portal.
</li></ul>The above is intended to provide an overview of the role and responsibilities for a Residences Concierge Supervisor at Six Senses Dubai It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.

Six Senses Dubai is an equal opportunity employer. This policy applies to all terms and conditions of employment.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Residences Concierge Supervisor - Six Senses The Palm Dubai

The Nielsen Company

<div>Company Description 
At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it&rsquo;s consumed. Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution. When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together. We champion you, because when you succeed, we do too. We enable your best to power our future. 
Job Description 
The F&amp;A manager supports the Real estate &amp; admin team and business Unit to drive smooth facilities operations at the site prioritizing the employee experience by leading all the employee touch points like the concierge operations, white glove services, M.I.C.E, Occupancy planning, Tools &amp; Technologies, Merchandise, Access &amp; Badging, Courier/Shipments, Transportation &amp; Food program.
Responsibilities:<ul><li>
Lead and oversee all employee touch point services for the respective city.</li><li>
Act as back up to the other cities of operation as needed.</li><li>
Develop standard operating procedures for Facilities and Admin services.</li><li>
Ensure high level of employee/visitor satisfaction by providing prompt and courteous services and establishing friendly rapport with end users.</li><li>
Coordinate with internal and external stakeholders to provide tailored concierge services.</li><li>
Maintain strong relationships with end users and understand their unique needs.</li><li>
Supervise and train staff to ensure excellence in service delivery.</li><li>
Handle client inquiries, complaints, and requests with professionalism and efficiency.</li><li>
Oversee daily operations, scheduling, and logistical support for concierge services.</li><li>
Work closely with other functions to facilitate seamless service integration.</li><li>
Oversee the employee/Visitors check-in to check-out procedures in an effective and efficient way.</li><li>
Ensure that team is responding with appropriate service and quality levels .</li><li>
Plan and support respective stakeholders for all Meetings, Incentives, Conference, Exhibitions (M.I.C.E) end to end in planning and logistical arrangements.</li><li>
Coordinate on ground M.I.C.E logistics with the team.</li><li>
Work with stakeholders and support on ground occupancy planning with minor to big moves coordination.</li><li>
Effectively monitor the tools and technologies to proactively interpret the MIS dashboards.</li><li>
Oversee and support stakeholders with the procurement to pay cycle of merchandise including access and badging.</li><li>
Transport operations supervision from all aspects like technology, employee booking to feedback/escalations, Driver/Vehicle compliance to be met as per service delivery and Ad Hoc transport bookings are managed effectively as per the standard operating procedures.</li><li>
Manage the cafeteria and Pantry operations with utmost attention to food safety, customer experience, business continuity and P2P cycle</li></ul> 

Qualifications 
<ul><li>
8 to 10+ years of experience in hospitality and facilities management.</li><li>
Extensive experience as a concierge in a IT/ITES set up .</li><li>
Strong knowledge of concierge services and best practices.</li><li>
Strong background in the hospitality industry, ensuring high-level service standards.</li><li>
Proven ability in overseeing staff operations.</li></ul>
Skills and Competencies:<ul><li>
 Excellent Communication: Strong verbal and written communication skills to effectively engage with stakeholders at all levels and convey complex ideas clearly.</li><li>
Problem-Solving: Ability to identify issues, analyze root causes, and implement effective solutions to ensure smooth transitions.</li><li>
Adaptability: Flexibility to adapt to changing priorities and navigate through ambiguity while maintaining focus on key objectives.</li><li>
Project Management: Proficient in project management methodologies with the ability to manage multiple tasks simultaneously and prioritize effectively</li><li>
Collaboration: Proven track record of working collaboratively across departments and geographies to achieve common goals.</li></ul>
Educational Qualifications:<ul><li>
Bachelor of Hotel Management or higher</li></ul> 
Additional Information<div></div> 
Please be aware that job-seekers may be at risk of targeting by scammers seeking personal data or money. Nielsen recruiters will only contact you through official job boards, LinkedIn, or email with a nielsen.com domain. Be cautious of any outreach claiming to be from Nielsen via other messaging platforms or personal email addresses. Always verify that email communications come from an @nielsen.com address. If you're unsure about the authenticity of a job offer or communication, please contact Nielsen directly through our official website or verified social media channels.</div>

Facilities & Administration Manager

Raffles

<div>Company Description 
Located adjacent to the residential tower, expert service and world-class luxury combine in the Raffles Hotel Jeddah, which is ready to welcome you and your guests at any moment. Here, the high standards, special touches, and trademark elegance of the Raffles brand are the ultimate compliment to the charm and beauty of a stay in Jeddah. 
Job Description 
We are seeking an exceptional Concierge to join our luxury hospitality team in Jeddah, Saudi Arabia. As a Concierge, you will be the face of our organization, providing world-class service and creating unforgettable experiences for our esteemed guests.<ul><li>
Warmly welcome and assist guests, ensuring a seamless and personalized experience throughout their stay</li><li>
Provide expert recommendations on local attractions, restaurants, and cultural sites in Jeddah and the surrounding areas</li><li>
Make reservations and arrangements for dining, transportation, tours, and entertainment</li><li>
Anticipate guest needs and proactively offer assistance to exceed expectations</li><li>
Handle guest inquiries and requests promptly and efficiently, ensuring timely follow-up</li><li>
Collaborate with other departments to ensure guest satisfaction and resolve any issues</li><li>
Maintain up-to-date knowledge of local events, attractions, and services</li><li>
Assist with check-in and check-out procedures as needed</li><li>
Manage and organize guest packages, deliveries, and correspondence</li><li>
Uphold the highest standards of customer service and professionalism at all times</li></ul> 

Qualifications 
<ul><li>
Minimum of 3 years' experience as a Concierge in a luxury hospitality environment</li><li>
Exceptional communication skills, both verbal and written, with the ability to build rapport quickly</li><li>
Fluency in Arabic and English; additional languages are a plus</li><li>
In-depth knowledge of Jeddah's attractions, culture, and local services</li><li>
Proven ability to multi-task and problem-solve in a fast-paced environment</li><li>
Strong attention to detail and commitment to excellence</li><li>
Experience in handling guest complaints and going above and beyond to meet guest needs</li><li>
Flexibility to work different shifts, including nights and weekends</li><li>
Proficiency in hotel management software, preferably OPERA PMS</li><li>
Valid Saudi Arabian work permit or eligibility to obtain one</li><li>
Warm, friendly demeanor with a passion for customer service</li><li>
Ability to remain calm under pressure and adapt to changing situations</li><li>
Strong organizational skills and the ability to prioritize tasks effectively</li></ul> 

Additional Information 
<ul><li>
Being a Raffles employee means embodying and conveying the brand and the company mindset through our Heartiest service culture.</li></ul></div>

Concierge

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25140600
 
 
 
 Job Category
 
 Rooms &amp; Guest Services Operations
 
 
 
 Location
 
 The St. Regis Doha, Doha West Bay, Doha, Qatar, Qatar, 14435VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Management
 
 
 
 Job Summary
 
 
 
 Responsible for supporting all aspects of Concierge functions in accordance with hotel standards. Maintains a concierge service and management philosophy that serves as a guide to respective staff. Assists in developing and maintaining the acknowledgment and service of all guests visiting the location. Supports management to ensure all departments are aware of all guests&rsquo; needs and information prior to arrival that will lead to a unique, memorable and personal stay.
 
 
 
 CANDIDATE PROFILE
 
 
 
 
 Education And Experience
 
 
 
 <ul>
 <li>
 High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
 
 
 </li>
 </ul>
 OR
 
 
 <ul>
 <li>
 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; no prior work experience required
 
 
 </li>
 </ul>
 
 CORE WORK ACTIVITIES
 
 
 
 
 Maintaining Concierge Goals
 
 
 
 <ul>
 <li>
 Coordinates day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
 </li>
 <li>
 Develops specific goals and plans to prioritize, organize, and accomplish work.
 </li>
 <li>
 Supports concierge team to keep them focused on the critical components of operations to drive guest satisfaction and the desired financial results.
 </li>
 <li>
 Understands the impact of department&rsquo;s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.
 </li>
 <li>
 Supports the establishment of an effective database to be used by all team members for restaurant and local attractions.
 </li>
 <li>
 Establishes relationships with local attractions, restaurants and other businesses to enhance guests&rsquo; experiences.
 </li>
 <li>
 Provides recommendations and arranges services for guests as requested (e.g., car rental, airline and train tickets, office services, beauty and barber services, baby sitting, repairs, shopping).
 </li>
 <li>
 Maintains awareness of cultural differences needed to meet guest's specific needs and requirements.
 </li>
 <li>
 Provides check-in and check-out services and handles reservations when needed.
 </li>
 <li>
 Maintains knowledge of rooms and their locations, services and facilities of the hotel.
 </li>
 <li>
 Ensures repeat and VIP guests are receiving appropriate service and ensures their requests are carried out.
 </li>
 <li>
 Responds to emergency situations using appropriate procedures.
 </li>
 <li>
 Maintains awareness of daily operations and events at the hotel.
 </li>
 <li>
 Maintains knowledge of daily house-count, arrivals/departures, VIPs, scheduled in-house group names, background, activities, locations, and times as well as special requests/arrangements
 </li>
 <li>
 Provides warm welcome and anticipation of guest needs throughout their stay.
 </li>
 <li>
 Encourages and building mutual trust, respect, and cooperation among team members.
 </li>
 <li>
 Serving as a role model to demonstrate appropriate behaviors.
 </li>
 <li>
 Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
 </li>
 <li>
 Ensures concierge team effectively handles guest requests and adheres to all hotel policies, procedures and standards while striving towards total guest satisfaction.
 
 
 </li>
 </ul>
 
 Ensuring Exceptional Customer Service
 
 
 
 <ul>
 <li>
 Assists in ensuring the concierge team provides services that are above and beyond for customer satisfaction and retention.
 </li>
 <li>
 Improves service by assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
 </li>
 <li>
 Responds to and handles guest problems and complaints.
 </li>
 <li>
 Sets a positive example for guest relations.
 </li>
 <li>
 Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.
 </li>
 <li>
 Supports employees understanding of customer service expectations and parameters.
 </li>
 <li>
 Interacts with guests to obtain feedback on product quality and service levels.
 
 
 </li>
 </ul>
 
 Additional Responsibilities
 
 
 
 <ul>
 <li>
 Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.
 </li>
 <li>
 Analyzes information and evaluates results to choose the best solution and solve problems.
 </li>
 <li>
 Informs and/or updates the executives and the peers on relevant information in a timely manner.
 </li>
 <li>
 Participates in departmental meetings and continually communicates a clear and consistent message regarding the front of house goals to produce desired results.
 
 
 </li>
 </ul>
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
 
 
</div>

Concierge-Chief

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