concierge manager

Hyatt

<div><div>Summary<div>
You will be responsible for the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Concierge Manager is responsible to assist the Front Office / Assistant Front Office Manager in managing the guest service department as a successful independent profit center, ensuring maximum guest satisfaction, through planning, organizing, directing and controlling the Concierge operation and administration.</div></div><div>
Qualifications<div>
Ideally with a relevant degree or diploma in Hospitality management. Minimum 2 years work experience in Guest Services on Manager level, or Assistant Manager level in larger operation. Good problem solving, administrative and interpersonal skills are a must. Membership of the Clef's d'Or would be an asset.</div></div></div>

CONCIERGE MANAGER

Hilton

<div>Concierge Manager/Head Concierge
A Concierge Manager/Head Concierge supervises the Concierge Team and sets the department goals to help Team Members to create an exceptional Guest and customer experience. 
 
What will I be doing? 
As a Concierge Manager/Head Concierge, you will supervise the Concierge Team and set the department goals to help Team Members to create an exceptional Guest and customer experience. A Concierge Manager/Head Concierge is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
<ul><li>Supervise daily Concierge operations</li>
<li>Set Departmental objectives, work schedules, budgets, policies and procedures</li>
<li>Monitor the appearance, standards and performance of the Concierge Team Members with an emphasis on training and teamwork</li>
<li>Ensure Team Members have current knowledge of hotel products, services, pricing and policies as well as a good knowledge of the local area</li>
<li>Maximise Sales revenues through up-selling and marketing programmes</li>
<li>Monitor Guest satisfaction reports and implement actions to improve results</li>
<li>Maintain good communication and working relationships with all hotel areas</li>
<li>Project a professional manner with an emphasis on hospitality and Guest service</li>
<li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li>
<li>Attend Front of House/Hotel meetings, as required</li>
</ul>What are we looking for? 
Concierge Manager/Head Concierges serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
<ul><li>A degree or diploma in Hotel Management or equivalent</li>
<li>Front Office supervisory experience in the hotel, leisure or retail sector</li>
<li>Possess strong commercial awareness and Sales capabilities</li>
<li>Excellent leadership skills, inter-personal and communication skills</li>
<li>A passion for delivering exceptional levels of guest service</li>
<li>Excellent grooming standards</li>
</ul>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
<ul><li>Previous experience working as a Concierge Supervisor or Head Concierge in a hotel environment</li> 
</ul> 
 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Concierge Manager/Head Concierge

IHG Hotels & Resorts

<div><div>Residences Chief Concierge - Six Senses The Palm, Dubai
<div></div><div><div>Hotel Brand: Six Senses
 
Location: United Arab Emirates, Dubai
Hotel: Dubai The Palm (DXBDP), Plot number PJCRC08_200
Job number: 144765<div> 
 
 
</div></div><div><div>Duties and Responsibilities

As Chef Concierge, I will assume full responsibility for the efficient operation in the following: 
In this role, I will manage the efficient operation of my department to provide exceptional products and services within Six Senses brand operating standards and budget.

I will work strategically with the Director of Rooms to develop cohesive and productive goals for my department and establish procedures/guidelines to achieve them. I will maintain an overall consistency of the Company&rsquo;s vision, quality/standards and develop concepts consistent with brand identity.

My scope of work includes:
<ul>
<li>I will ensure that all set policies, procedures, and best practices are in place and rigorously enforced.</li>
<li>I will support the Director of Rooms and focus on the rejuvenation of the residential experience. Common area amenities, services, and products will be constantly assessed to remain relevant and in keeping with Six Senses wellness and sustainability practices.</li>
 <li>I will work in partnership with Guest Experience Maker, Guest Services, Reservations, Housekeeping, Engineering, F&amp;B, Spa, and other outsourced approved third-party service providers to ensure private homeowners&rsquo;/residents&rsquo; needs are anticipated and met for the overall smooth operation of private homeowners&rsquo;/residents&rsquo; living experience. Leading in the planning and execution of services and lifestyle activities involving private homeowners&rsquo;/residents&rsquo; and the hotel when applicable.</li>
<li>I will have a thorough knowledge of all facilities, amenities, and services offered by the hotel and residences as well as their location and layout. I will oversee the management of the private homeowners&rsquo;/residents&rsquo; history and profile system in conjunction with the Reservations Manager/Concierge.</li>
 <li>Interaction and communications between departments under my control and other departments within the residences are clear and effectively maintained to support the smooth running of the residences I will perform any additional duties given to me by the Director of Rooms.</li>
<li>I will be responsible for assisting in the planning and execution of services and lifestyle activities involving private homeowners&rsquo;/residents&rsquo; when applicable.</li>
<li>I will also be responsible for supporting the leadership team in fostering and maintaining good relationships with the private homeowners&rsquo;/residents&rsquo; and their representatives by providing services and amenities aligned with the Six Senses Brand and quality standards.</li>
<li>Championing the Six Senses Residences Core brand guidelines for product and service delivery and ensuring alignment amongst the Residences teams.</li>
</ul>
Qualifications 
To execute the position of Residences Chef Concierge , I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following: 
High school diploma or equivalent and at least 1 year experience in a similar hotel operational setting. I possess a minimum of a Bachelor&rsquo;s Degree in Hospitality, Hotel, or Business Management and more than three years of experience in a similar luxury and residential hospitality operational role. 
Technical skills include MS Office &ndash; Word, Excel, PowerPoint and Outlook.

I am also familiar with various hotel systems including POS, PMS and CRM platforms. I have excellent knowledge of guest related functions, guest service and local surrounding areas. 
Fluent in English and I understand that additional languages are preferred. 

The above is intended to provide an overview of the role and responsibilities for a Residences Chef Concierge at Six Senses Dubai It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.

Six Senses Dubai is an equal opportunity employer. This policy applies to all terms and conditions of employment.</div></div></div></div></div>

Residences Chief Concierge - Six Senses The Palm, Dubai

Excellerate services

Key Duties and Responsibilities<ul><li>Keep a positive and motivated attitude and exercise self-control.</li><li>Display outstanding hospitality skills.</li><li>Report any problems that may arise through the general operation of the property to the Head Concierge or the Manager on Duty.</li><li>Adheres to all Resort rules and regulations as per Service Standard Policies and Procedures, and follows all communications discussed in daily shift briefing.</li><li>Handles all telephone inquiries using proper telephone standard.</li><li>Welcomes guests with appropriate greeting of the day and always assist guests in a polite and professional manner.</li><li>Ensures that guests are supplied with comprehensive and correct information they require on the city, tourist attractions, shopping malls, restaurants etc</li><li>Maintains current knowledge of daily &amp; weekly events and other activities taking place within and outside the Resort.</li><li>Takes responsibility for logging and resolving all guest complaints immediately.</li><li>Attend training on respective tasks and duties in the case of health and safety, fire, or other emergency procedures.</li><li>Attend Departmental training sessions as requested.</li><li>Assist with other job-related tasks as and when requested.</li><li>Liaise with respective departments of special guest or group needs and requirements to ensure guest satisfaction.</li><li>Handles business related email inquiries that are intended for Concierge.</li><li>Excellent knowledge and understanding about the objectives and goals of the department</li><li>Be able to analyze information and evaluate results to choose best solutions and solve problems to guest satisfaction.</li><li>Be able to express, professionally deliver and comprehend correct information to ensure guest satisfaction.</li><li>Maintain harmonious working environment and professional relationship amongst colleagues within the department.</li><li>Requirements:</li><li>Must have Cancelled visa or Visit Visa.</li><li>Free Visa, Accommodation and Medical will be provided by Company.</li></ul>Job Type: Full-timePay: AED1,600.00 - AED1,650.00 per monthApplication Question(s):<ul><li>Are you able to join immediately?</li></ul>

Concierge

<div>Concierge Supervisor - LXR Eastern Mangroves Abu Dhabi (Pre-Opening)
LXR Hotels &amp; Resorts is a collection of independent, luxury properties that celebrate the unique character of each destination. Every hotel in the LXR portfolio offers a bespoke experience, combining authentic service with refined elegance and cultural richness. At LXR, we believe in creating unforgettable moments for our guests&mdash;and extraordinary opportunities for our team members.
A Concierge Supervisor serves as a key point of contact for Guests and VIP Guests throughout their stay at the hotel, providing information about the hotel and the local vicinity. 
What will I be doing? 
A Concierge Supervisor will serve as a key point of contact for Guests and VIP Guests throughout their stay at the hotel, providing information about the hotel and the local vicinity. A Concierge Supervisor is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:<ul><li>
Serve as a key point of contact for Guests and efficiently respond to Guest enquiries</li><li>
Provide information, advice and booking services for a wide variety of Guest enquiries, including city tours, theatre tickets, restaurants, doctors, flight bookings, among others</li><li>
Process and deliver messages for Guests</li><li>
Deliver and safely storage Guest luggage</li><li>
Stay current with all hotel services as well as daily VIP requests and special events</li><li>
Ensure orderliness and safety guidelines around the lobby and front door areas</li><li>
Provide support to Management as required, in cases of emergency</li><li>
Project a professional manner with an emphasis on hospitality and Guest service</li><li>
Maintain a clean, healthy, and safety working area</li><li>
Act in accordance with policies and procedures when working with front of house equipment and property management systems</li></ul>
What are we looking for? 
Concierge Supervisors serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul><li>
Positive attitude and good communication skills</li><li>
Commitment to delivering a high level of customer service</li><li>
Excellent grooming standards</li><li>
Flexibility to respond to a variety of different work situations</li><li>
Ability to work on your own and as part of a team</li><li>
Knowledge of the local area</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul><li>
Previous experience working in Concierge Supervisor in a hotel environment</li></ul> 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Concierge Supervisor - LXR Eastern Mangroves Abu Dhabi (Pre-Opening)

WorkForce

We are seeking a professional and customer-focused Concierge to join our team. The Concierge will be responsible for welcoming guests and residents, assisting with requests, and ensuring a smooth and comfortable experience. The ideal candidate will have excellent communication skills, strong organizational abilities, and a commitment to delivering outstanding customer service.Responsibilities<ul><li>Greet and assist guests, residents, and visitors in a professional manner.</li><li>Provide information about building facilities, local services, transportation, and attractions.</li><li>Handle requests such as booking taxis, making reservations, and arranging services.</li><li>Manage visitor logs, access control, and ensure compliance with building security procedures.</li><li>Receive, store, and deliver packages, mail, and messages.</li><li>Coordinate with housekeeping, maintenance, and security teams to address resident needs.</li><li>Respond to complaints and resolve issues promptly or escalate to management.</li><li>Maintain a professional appearance and create a welcoming environment at all times.</li><li>Perform administrative tasks such as answering phone calls, emails, and maintaining records.</li></ul>Requirements<ul><li>Previous experience as a Concierge, Front Desk Officer, or Customer Service role preferred.</li><li>Excellent communication and interpersonal skills.</li><li>Strong organizational and multitasking abilities.</li><li>Professional appearance and positive attitude.</li><li>Ability to handle confidential information with discretion.</li><li>Basic computer skills (MS Office, email handling).</li><li>Flexible to work shifts, weekends, and holidays.</li></ul>Must have Facilities maintenance experience and who have Academic + Experience certificates will consider immediatelyLocation: Doha, Pearl Qatar, QatarContract: 2-3 Months (Extendable)Duty Hours: 11+1 Hours / 6 Days a WeekVisa Type: Secondment / FreelanceRequirements:* Must have a valid QID* Must be currently in Qatar and available to join immediatelyTo Apply:Send your CV and QID via WhatsApp only to 77704360Please do not callKindly apply here or Whatsapp me 77704360 Sms only CV, QID and CertificatesJob Types: Full-time, Contract

Raffles

<div>Company Description 
Located adjacent to the residential tower, expert service and world-class luxury combine in the Raffles Hotel Jeddah, which is ready to welcome you and your guests at any moment. Here, the high standards, special touches, and trademark elegance of the Raffles brand are the ultimate compliment to the charm and beauty of a stay in Jeddah. 
Job Description 
We are seeking an exceptional Concierge to join our luxury hospitality team in Jeddah, Saudi Arabia. As a Concierge, you will be the face of our organization, providing world-class service and creating unforgettable experiences for our esteemed guests.<ul><li>
Warmly welcome and assist guests, ensuring a seamless and personalized experience throughout their stay</li><li>
Provide expert recommendations on local attractions, restaurants, and cultural sites in Jeddah and the surrounding areas</li><li>
Make reservations and arrangements for dining, transportation, tours, and entertainment</li><li>
Anticipate guest needs and proactively offer assistance to exceed expectations</li><li>
Handle guest inquiries and requests promptly and efficiently, ensuring timely follow-up</li><li>
Collaborate with other departments to ensure guest satisfaction and resolve any issues</li><li>
Maintain up-to-date knowledge of local events, attractions, and services</li><li>
Assist with check-in and check-out procedures as needed</li><li>
Manage and organize guest packages, deliveries, and correspondence</li><li>
Uphold the highest standards of customer service and professionalism at all times</li></ul> 

Qualifications 
<ul><li>
Minimum of 3 years' experience as a Concierge in a luxury hospitality environment</li><li>
Exceptional communication skills, both verbal and written, with the ability to build rapport quickly</li><li>
Fluency in Arabic and English; additional languages are a plus</li><li>
In-depth knowledge of Jeddah's attractions, culture, and local services</li><li>
Proven ability to multi-task and problem-solve in a fast-paced environment</li><li>
Strong attention to detail and commitment to excellence</li><li>
Experience in handling guest complaints and going above and beyond to meet guest needs</li><li>
Flexibility to work different shifts, including nights and weekends</li><li>
Proficiency in hotel management software, preferably OPERA PMS</li><li>
Valid Saudi Arabian work permit or eligibility to obtain one</li><li>
Warm, friendly demeanor with a passion for customer service</li><li>
Ability to remain calm under pressure and adapt to changing situations</li><li>
Strong organizational skills and the ability to prioritize tasks effectively</li></ul> 

Additional Information 
<ul><li>
Being a Raffles employee means embodying and conveying the brand and the company mindset through our Heartiest service culture.</li></ul></div>

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