concierge receptionist

IHG Hotels & Resorts

Job Title Chief Concierge voco Dubai Dubai, UAE Job Description Chief Concierge voco Dubai Dubai, UAE Role Summary IHG Hotels &amp; Resorts is seeking a Chief Concierge to join voco Dubai. In this role, you will lead the concierge team, ensuring guests enjoy a seamless and memorable stay from the moment they arrive. You will be responsible for providing expert local knowledge, handling guest requests with professionalism, and maintaining high standards of discretion and service excellence. This role requires strong leadership skills and a genuine passion for hospitality. Job Details Location: United Arab Emirates Location: Dubai Industry: Hospitality / Travel Function: Guest Services / Concierge Gender: Any Candidate Nationality: Any Candidate Preferred Location: Any Job Type: Full-time What You ll Do * Build strong guest relationships by delivering personalized, efficient, and professional concierge services * Provide accurate and insightful recommendations for dining, attractions, and local events * Handle guest issues promptly, using feedback to enhance service quality * Lead and manage the concierge team, setting high service standards and delegating responsibilities effectively * Ensure guest privacy, discretion, and confidentiality in all interactions * Promote hotel facilities and services, acting as a brand ambassador to enhance revenue opportunities * Maintain knowledge of current city events, transport options, and local partners to provide up-to-date information Ideal Profile * At least 4 years of experience in an upscale hotel as a Concierge or related position * Minimum 1 year of supervisory experience leading a guest services team * High school diploma required; a college or university degree is an advantage * Strong communication, leadership, and customer service skills * Ability to multitask and perform well under pressure while maintaining high standards * Fluent in English; knowledge of additional languages is highly desirable * Exceptional time management, reliability, and professional presentation

Chief Concierge voco Dubai Dubai, UAE

THE PALAVRA RESORT W.L.L

Position Summary:The Head of Concierge is responsible for overseeing all concierge operations, ensuring the highest level of guest satisfaction, and maintaining smooth communication between guests and hotel departments. This role involves supervising concierge staff, managing guest requests, and delivering exceptional, personalised service that reflects the brand&rsquo;s standards of hospitality and professionalism.Key Responsibilities:<ul><li>Supervise, train, and motivate the concierge team to deliver outstanding guest service.</li><li>Ensure all guest inquiries, requests, and complaints are handled efficiently and courteously.</li><li>Manage and maintain up-to-date information about local attractions, restaurants, transportation, events, and entertainment.</li><li>Coordinate VIP arrivals, departures, and special guest requirements with other departments.</li><li>Establish strong relationships with local service providers (tour operators, transport companies, restaurants, etc.) to secure preferred services and rates.</li><li>Monitor the performance of concierge staff and ensure consistent adherence to service standards.</li><li>Maintain a high level of visibility in the lobby to personally assist guests and oversee concierge activities.</li><li>Prepare concierge schedules, reports, and budgets as required.</li><li>Handle special requests such as reservations, tickets, courier services, and personal shopping with confidentiality and efficiency.</li><li>Develop innovative ideas to enhance guest experiences and increase guest satisfaction scores.</li><li>Ensure that the concierge desk area is clean, well-organised, and fully equipped at all times.</li><li>Collaborate closely with the Front Office, Housekeeping, and Guest Relations teams to ensure seamless service.</li></ul>Job Type: Full-time

Head Of Concierge

25hours Hotels

<div>Company Description 
At the 25hours Hotel One Central, Bedouin traditions are brought back to life and reinterpreted in a contemporary way. Here our colleagues become storytellers themselves. With a view of the Museum of the Future near the Dubai International Financial Center, everyone will find their way to us. Whether for an ice cream walk or a birthday celebration, we also enjoy spending time together outside of work. We are a colourful, diverse, professional team and love our friendly, informal culture.
COME AS YOU ARE &amp; JOIN THE 25h TRIBE. 
Job Description 
How does your working day look like &hellip;<ul><li>
Serve as the primary point of contact for guests, providing them with exceptional service that exceeds their expectations.</li><li>
Greet guests upon arrival, engage with them during their stay, and bid them a warm farewell upon departure.</li><li>
Handle guest complaints and feedback promptly and effectively, in accordance with the hotel&rsquo;s standards.</li><li>
Actively listen to guest needs and take ownership of guest requests to ensure timely and satisfactory resolution.</li><li>
Follow up with guests to ensure satisfaction with services provided, creating memorable experiences.</li><li>
Maintain open lines of communication with related departments to ensure guest requests and complaints are addressed promptly and effectively.</li><li>
Regularly update the Chief Concierge and Concierge Supervisor about daily operations, guest feedback, and challenges.</li><li>
Coordinate with the valet and bellman teams to ensure smooth guest arrivals, departures, and luggage handling.</li><li>
Report any maintenance issues or concerns to the appropriate department to ensure the comfort and safety of guests.</li><li>
Stay fully informed about the hotel&rsquo;s services, room types, amenities, facilities, local attractions, dining options, events, and promotions.</li><li>
Maintain a comprehensive understanding of transportation options, including shuttle services, taxis, car rentals, and public transport routes.</li><li>
Provide guests with personalized recommendations for local attractions, activities, and dining, tailored to their interests.</li><li>
Keep the Concierge desk stocked with brochures, maps, and guides of local interest for guests.</li><li>
Coordinate guest transportation needs, including airport transfers, taxis, shuttle services, and private drivers.</li><li>
Ensure all transportation requests are accurately logged, confirmed, and fulfilled.</li><li>
Maintain strong relationships with local transportation providers to ensure timely, high-quality service for guests.</li><li>
Assist with special transportation needs, ensuring guests&rsquo; unique requests are met promptly.</li><li>
Ensure hotel bikes are well-maintained, clean, and available for guest use.</li><li>
Regularly inspect and clean bikes to ensure they are in good working order.</li><li>
Ensure all concierge equipment, including trolleys and other tools, are clean and properly stored when not in use.</li><li>
Keep the concierge area clean, organized, and welcoming for guests at all times.</li><li>
Take charge of managing and fulfilling guest requests, ensuring that they are completed in a timely, professional, and efficient manner.</li><li>
Lead the team in responding to special guest requests and making things happen for VIPs and high-profile guests.</li><li>
Ensure guests&rsquo; requests are accurately documented, tracked, and communicated to the relevant departments</li><li>
Work closely with the Chief Concierge and Concierge Supervisor to ensure the efficient operation of the concierge desk and high levels of guest satisfaction.</li><li>
Support the training and development of new team members, ensuring they adhere to hotel standards and provide excellent guest service.</li><li>
Collaborate with other departments to facilitate seamless service delivery, including front office, housekeeping, and food &amp; beverage teams.</li><li>
Maintain a strong team spirit, offering support and guidance to colleagues as needed.</li><li>
Assist with the management of guest services, ensuring proper logging of guest information and services provided.</li><li>
Handle all administrative tasks, including filing, document management, and updating guest records as needed.</li><li>
Assist the GSM and Front Office Manager with operational costs, maximizing sales, and achieving profitability.</li><li>
Coordinate and conduct site inspections or hotel tours for potential guests or media personnel when needed.</li><li>
Perform additional duties as assigned by senior management, ensuring flexibility and adaptability in meeting hotel needs.</li><li>
Handle VIP guest check-ins and check-outs, ensuring special attention is provided to these guests.</li><li>
Carry out courtesy calls to VIP guests, recording feedback and ensuring all comments are logged, communicated, and resolved.</li><li>
Assist with flight bookings, transport arrangements, and any special requests for guests during their stay.</li><li>
Coordinate with the concerned department to ensure smooth departures and warm farewells for VIP guests.</li><li>
Promote and sell hotel facilities and services proactively, ensuring guests are fully aware of available offerings.</li></ul> 
Qualifications 
Your personality counts more than your CV &hellip;<ul><li>
Minimum of 2 years of experience in a luxury hotel or hospitality environment, with a strong understanding of concierge operations.</li><li>
Fluency in English is essential; proficiency in a second language (Arabic preferred) is highly beneficial.</li><li>
Strong knowledge of concierge services, local attractions, transportation options, and hospitality trends.</li><li>
Computer literate, with proficiency in MS Office and knowledge of PMS systems (Opera preferred)</li><li>
Strong leadership abilities with a focus on teamwork, coaching, and improving service delivery.</li><li>
Ability to adapt quickly to new environments and work effectively with a diverse team.</li><li>
Excellent interpersonal and communication skills, with the ability to engage with guests in a personalized and positive manner.</li><li>
A creative problem solver, with the ability to think on your feet and meet guest needs.</li><li>
A dedicated and committed professional, with a passion for delivering outstanding guest service.</li></ul> 

Additional Information 
Additional Information
What&rsquo;s in it for you &hellip;<ul><li>
Get to know all the other 25hours hotels and stay ten nights a year for free as an employee!</li><li>
Take advantage of being part of Ennismore and get generous discounts when visiting our bars and restaurants as well as booking hotel rooms all over the world</li><li>
Benefit from great offers from our numerous cooperation partners</li><li>
Be part of our hilarious staff parties and much more...</li></ul></div>

Concierge Agent

Accor Group

Job Title Chief Concierge - Guest Services and Hotel Operations - Accor Dubai Job Description Chief Concierge - Guest Services and Hotel Operations - Accor Dubai Position Overview Accor Dubai is hiring an experienced and service-driven Chief Concierge to lead the concierge team and ensure exceptional guest support from arrival to departure. This role is vital to maintaining high operational standards, managing bell and door services, and delivering seamless luxury experiences through expert knowledge and personalized assistance. You will be a key ambassador for the brand, setting the tone for memorable guest interactions. Employment Overview Job Location: Dubai, United Arab Emirates Industry: Hospitality Function: Guest Services / Concierge Gender: Any Candidate Nationality: Any Candidate Current Location: UAE preferred Job Type: Full Time Key Responsibilities * Supervise and coordinate all aspects of concierge operations, including bell desk and doormen * Monitor guest arrivals/departures, ensuring transport, luggage, and special requests are managed efficiently * Maintain up-to-date knowledge of local attractions, dining, events, and services to offer tailored guest recommendations * Oversee outsourced services such as tours, transfers, and special bookings, ensuring quality and reliability * Conduct daily team briefings, assign responsibilities, and uphold service checklists * Ensure all lobby areas remain presentable, organized, and free from obstruction * Control and safeguard all keys, systems, and property management tools * Build strong rapport with guests, encourage loyalty program enrollment, and nurture long-term relationships * Collaborate with the front office, housekeeping, and F&amp;B departments for smooth guest operations * Maintain daily logs, reports, and share operational highlights with the Front Office Manager * Monitor performance, provide coaching, and support continuous team development * Track and manage requisitions and stock levels for concierge materials * Promote internal hotel services and ensure team members are well-versed in current events, promotions, and procedures * Support budget monitoring and forecasting alongside front office leadership Candidate Requirements * Previous experience in a senior concierge or guest service role within a luxury hotel * Strong leadership, organizational, and team coordination skills * In-depth knowledge of Dubai's leisure, cultural, and business offerings * Excellent verbal and written communication skills in English; other languages an advantage * Familiarity with property management systems and front office software * High level of grooming, professionalism, and guest orientation * Ability to manage logistics, multi-task under pressure, and make informed decisions * Flexibility to work shifts, weekends, and holidays as needed

Chief Concierge - Guest Services and Hotel Operations - Accor Dubai

VOCO Hotels

[daytoday] Key Responsibilities: 
 
<ul>
<li>
Assist in overseeing the Concierge, Bell Desk, and Transportation services to ensure smooth and professional guest interactions.
</li>
<li>
Act as a key point of contact for guests, offering tailored recommendations and handling special requests (e.g., restaurant bookings, yacht charters, private tours, event tickets, etc.).
</li>
<li>
Ensure the team delivers exceptional service standards in alignment with voco and IHG brand values.
</li>
<li>
Coordinate with internal departments (Housekeeping, F&amp;B, Reservations, Security) to ensure guest requests are fulfilled accurately and promptly.
</li>
<li>
Manage and maintain strong relationships with local partners, luxury service providers, and tourism contacts to offer VIP-level experiences.
</li>
<li>
Monitor guest feedback and act on issues swiftly to ensure complete satisfaction.
</li>
<li>
Support in training, mentoring, and scheduling concierge staff, ensuring professional grooming, product knowledge, and etiquette are upheld.
</li>
<li>
Step in as the Chief Concierge when needed, ensuring continuity in guest service.
</li>
<li>
Maintain a concierge database and ensure information (maps, menus, events, attractions) is up-to-date and available.
</li>
<li>
Assist in managing luggage delivery/storage, transportation requests, valet parking, and other guest-facing logistics.
</li>
</ul>
 Required Qualifications: 
 
<ul>
<li>
Minimum 2-3 years of experience in a luxury hotel in a concierge or guest services leadership role.
</li>
<li>
Strong knowledge of Dubai and surrounding areas, with access to VIP contacts and services.
</li>
<li>
Excellent communication skills in English; additional languages (especially French, Arabic, or Russian) are a plus.
</li>
<li>
Polished appearance and professional demeanor, aligned with luxury brand standards.
</li>
<li>
Proficient in hotel management software and Microsoft Office.
</li>
<li>
Member of Les Clefs d'Or (preferred but not mandatory).
</li>
</ul>

Assistant Chief Concierge

Hilton

<div>Assistant Chief Concierge
An Assistant Chief Concierge supervises the Concierge Team and sets the department goals to help Team Members to create an exceptional Guest and customer experience. 
 
What will it be like to work for a Hilton Worldwide Brand? 
Our Team Members are the Heart of Hilton. As extraordinary hospitality professionals, we work together to make Hilton a great place to work and to build rewarding careers for ourselves and our colleagues. 
 
Hilton Worldwide is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton Worldwide has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton Worldwide is dedicated to continuing its tradition of providing exceptional guest experiences across its 13 global brands, which include Hilton Hotels &amp; Resorts, Waldorf Astoria Hotels &amp; Resorts, Conrad Hotels &amp; Resorts, Canopy by Hilton, Curio A Collection by Hilton, DoubleTree by Hilton, Embassy Suites by Hilton, Hilton Garden Inn, Hampton Hotels, Tru by Hilton, Homewood Suites by Hilton, Home2 Suites by Hilton and Hilton Grand Vacations. The company also manages the world-class guest reward program Hilton HHonors&reg;. 
At Hilton, our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Come be a part of our team!
What will I be doing? 
An Assistant Chief Concierge, you will supervise the Concierge Team and set the department goals to help Team Members to create an exceptional Guest and customer experience. An Assistant Chief Concierge is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
<ul><li>Supervise daily Concierge operations</li>
<li>Set Departmental objectives, work schedules, budgets, policies and procedures</li>
<li>Monitor the appearance, standards and performance of the Concierge Team Members with an emphasis on training and teamwork</li>
<li>Ensure Team Members have current knowledge of hotel products, services, pricing and policies as well as a good knowledge of the local area</li>
<li>Maximise Sales revenues through up-selling and marketing programmes</li>
<li>Monitor Guest satisfaction reports and implement actions to improve results</li>
<li>Maintain good communication and working relationships with all hotel areas</li>
<li>Project a professional manner with an emphasis on hospitality and Guest service</li>
<li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li>
<li>Attend Front of House/Hotel meetings, as required</li></ul>
What are we looking for? 
An Assistant Chief Concierge serving Hilton Worldwide brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
<ul><li>A degree or diploma in Hotel Management or equivalent</li>
<li>Front Office supervisory experience in the hotel, leisure or retail sector</li>
<li>Possesss strong commercial awareness and Sales capabilities</li>
<li>Excellent leadership skills, inter-personal and communication skills</li>
<li>A passion for delivering exceptional levels of guest service</li>
<li>Excellent grooming standards</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
<ul><li>Previous experience working in as a Concierge Supervisor or Head Concierge in a hotel environment</li></ul></div>

VA Global LLC

Concierge Job Description &ndash; Hospitality Industry.<ul><li>A well vibrant and dynamic hospitality company in Dubai looking to hire a well experience staff for the position of Concierge.</li><li>The concierge will serves as a key point of contact for guests, offering tailored assistance to ensure a memorable and comfortable stay. This role requires deep local knowledge, excellent communication skills, and a passion for customer service.</li><li>Key Responsibilities</li><li>Guest Services:</li><li>Greet guests warmly and assist with check-in/check-out procedures.</li><li>Respond promptly to guest inquiries and requests.</li><li>Provide information about hotel amenities, services, and policies.</li><li>Local Expertise:</li><li>Offer recommendations for restaurants, attractions, shopping, and entertainment.</li><li>Arrange transportation, including taxis, shuttles, and car rentals.</li><li>Book reservations for dining, tours, spa treatments, and events.</li><li>Coordination &amp; Logistics:</li><li>Handle special requests such as floral arrangements, gift deliveries, or surprise setups.</li><li>Liaise with other departments (housekeeping, front desk, security) to fulfill guest needs.</li><li>Maintain updated records of guest preferences and feedback.</li><li>Problem Resolution:</li><li>Address complaints or issues with professionalism and empathy.</li><li>Follow up to ensure guest satisfaction and loyalty.</li><li>Skills &amp; Qualifications</li><li>Excellent interpersonal and communication skills</li><li>Strong organizational and multitasking abilities</li><li>Knowledge of local attractions, events, and services</li><li>Proficiency in reservation systems and basic computer applications</li><li>Fluency in multiple languages is a plus</li><li>Previous experience in hospitality or customer service preferred</li><li>Requirement</li><li>Candidate should be on independent or own visa in Dubai ONLY</li><li>Should be available for 1 to 2 weeks.</li><li>Candidate should have prior experince in the hospitality sector</li><li>Typically based in hotel lobbies or guest service desks..</li><li>Fast-paced, guest-facing role with high expectations for professionalism and discretion.</li><li>This role is ideal for individuals who thrive on helping others, enjoy solving problems creatively, and take pride in delivering exceptional service.</li></ul>*Job Type: PermanentExpected Start Date: 15/11/2025

Concierge

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Concierge