concierge supervisor

JA Resorts & Hotels

This position is responsible in supporting the Front Office Manager in managing the Concierge department and is visible and approachable to guest to attend and assist for their requests.
Duties and Responsibilities
<ul>
<li>Assist guests with arrangements, directions and information, must have knowledge of local area.</li>
<li>Make reservations for restaurants, spa treatments, activities etc.</li>
<li>Develop relationships with guests in order to facilitate the fulfilment of their requests.</li>
<li>Handle guests transport requests for airport pick up, drop offs and other itineraries.</li>
<li>Ensure the punctual and courteous service of the shuttle bus for hotel guests.</li>
<li>Able to handle guest enquiries on flight amendments and online check-in.</li>
<li>Assist guest with Restaurant reservations within the hotels and ensure a copy of the confirmation slip is forwarded to Food and Beverage office.</li>
<li>Coordinate the porter and bell desk to maintain flow of traffic at the main entrance; arrange valet parkers to ensure a smooth operation in high business demands.</li>
<li>Maintain smooth transition of Group check-in and check-out.</li>
<li>Handle Marhaba service requests.</li>
<li>Monitor the Bellboy movement control sheet.</li>
<li>Ensures that faxes messages, parcels are delivered to guest rooms within 15 minutes and ensure guest comfort in case of any emergency information for guest</li>
<li>Take approval of the Line Manger to arrange a complimentary transport for a guest or staff at any point of time and logs it into Chauffer request sheet at all times. Deputizes Line Manager in his absence.</li>
</ul>

Concierge Supervisor

Marriott International

<div>Additional Information 
Job Number25178975 
Job CategoryRooms &amp; Guest Services Operations 
LocationThe Dubai EDITION, Dubai Fountain Street, Downtown Dubai, Dubai, United Arab Emirates, United Arab Emirates, 11788 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Bell person, Housekeeping) as necessary to resolve guest call, request, or problem. Review shift logs/daily memo books and document pertinent information in logbooks. Ensure that any outstanding requests from the previous day receive priority and are resolved. Monitor inventory and order general office supplies. Notify Loss Prevention/Security of any guest reports of theft. 
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager, the service delivery of a world-class luxury hotel, and the global reach of Marriott International to create an entirely new experience in the world of hospitality. EDITION delivers the best of both worlds in a delicate balancing act &ndash; polish with personality, perfectionism with individualism, and comfort with charisma and charm. The brand targets sophisticated, knowledgeable consumers who understand quality, originality, design, and service excellence, but who want it without limitations &ndash; breaking the bounds of convention and demanding an attitude and a feeling wrapped in a package that showcases the exceptional. 
<div>
 
But to create this magical experience, we need you. We are looking for outgoing, authentically amazing people who are looking for a place to work that inspires them, challenges them and makes them proud to come to work. A place where service comes from the heart, not from a handbook. A place that delivers a never-ending theatrical performance that continuously delights and enchants each and every one of our guests.</div><div>
 
We invite you to join us today. In joining EDITION, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Hilton

<div>Concierge Manager
A Concierge Manager/Head Concierge supervises the Concierge Team and sets the department goals to help Team Members to create an exceptional Guest and customer experience. 
 
What will I be doing? 
As a Concierge Manager/Head Concierge, you will supervise the Concierge Team and set the department goals to help Team Members to create an exceptional Guest and customer experience. A Concierge Manager/Head Concierge is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
<ul><li>Supervise daily Concierge operations</li>
<li>Set Departmental objectives, work schedules, budgets, policies and procedures</li>
<li>Monitor the appearance, standards and performance of the Concierge Team Members with an emphasis on training and teamwork</li>
<li>Ensure Team Members have current knowledge of hotel products, services, pricing and policies as well as a good knowledge of the local area</li>
<li>Maximise Sales revenues through up-selling and marketing programmes</li>
<li>Monitor Guest satisfaction reports and implement actions to improve results</li>
<li>Maintain good communication and working relationships with all hotel areas</li>
<li>Project a professional manner with an emphasis on hospitality and Guest service</li>
<li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li>
<li>Attend Front of House/Hotel meetings, as required</li>
</ul>What are we looking for? 
Concierge Manager/Head Concierges serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
<ul><li>A degree or diploma in Hotel Management or equivalent</li>
<li>Front Office supervisory experience in the hotel, leisure or retail sector</li>
<li>Possess strong commercial awareness and Sales capabilities</li>
<li>Excellent leadership skills, inter-personal and communication skills</li>
<li>A passion for delivering exceptional levels of guest service</li>
<li>Excellent grooming standards</li>
</ul>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
<ul><li>Previous experience working as a Concierge Supervisor or Head Concierge in a hotel environment</li> 
</ul> 
 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Concierge Manager

The First Group

Daily report management<ul><li>Development of strategies for direct office tour</li><li>Maximizing concierge revenue through excursions and tours direct sales</li><li>Monthly production report on revenue generated via Concierge team</li><li>Guiding Concierge team on proper procedures + guest handling</li><li>Putting procedures and processes in place for VIP check in, tour generation and excursion selling + booking to in house guests</li><li>Managing logistics of the tours booked for guests</li><li>Providing TFG owners/investors in house with dedicated preferential treatment and ensuring they are properly recognized</li><li>Ensuring that Concierge team has extensive knowledge about TFG, investment opportunities, hotels and Food &amp; Beverage venues and offers (such as weekly special themed nights , menus , cuisine we offer at different restaurants etc)</li><li>Ensuring Concierge team is well informed and well ready to answer any questions about UAE (Dubai in particular), and has in-depth knowledge of Dubai must-see attractions and tours</li><li>Signing up clients for upcoming TFG Hotels loyalty program</li><li>Being able to stand in and replace (if and when needed) TFG Concierge reps, encompassing all their daily duties</li></ul>

Concierge - The First Collection

Sanctuary Camelback Mountain

<div><div>JOB SUMMARY
This position contributes to the Sanctuary Spa success by serving as a Supervisor to the Spa Concierge staff while maintaining a focus on consistently providing a memorable and relaxing spa experience for our guests and members. The Spa Guest Services Supervisor is expected to be a &lsquo;hands-on&rsquo; leader with an exceptional eye for detail and a passion for the spa and wellness industry. Assist management in training, scheduling, and motivating the Spa concierge staff. Responsible for the daily operations of each lounge area, spa reservations and spa front desk; with a focus on living the Sanctuary Mission, Vision and Values. 
JOB FUNCTIONS
Note: the following duties and responsibilities are not all-inclusive.
Guest Relations<ul><li>Welcome and acknowledge each and every guest with a verbal greeting, using the guest's name when possible. Upon departure, thank guests and provide a fond farewell.</li><li>Actively listen and respond positively to guest questions, concerns, and to resolve issues, show empathy and build trust. Resolve guest situations such as scheduling conflicts.</li><li>Anticipate guests' service needs, acting on them when possible, and promote &amp; sell spa/salon services.</li><li>Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, clearing pass way, or offering access to Braille or TDD phones).</li></ul>
Communication<ul><li>Answer telephones using appropriate etiquette.</li><li>Speak to guests and co-workers using clear, appropriate and professional language.</li><li>Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.</li></ul>
Guest Scheduling and Check-In<ul><li>Schedule services for individuals and large groups using SpaSoft, reservation software.</li><li>Call guests to confirm scheduled services and update the reservations/cancellations list.</li><li>Advise providers of last-minute changes or additions to schedule.</li><li>Check in guests for appointments. Provide general spa orientation; ensure smooth transition from check-in at reception to turnover in locker room.</li></ul>
Payment/Cash Handling<ul><li>Obtain assigned bank and ensure accuracy of contracted monies, obtain change required for expected business level, and keep bank secure at all times.</li><li>Obtain and process guest payments for services. Process adjustment vouchers, correction vouchers, and miscellaneous charges.</li><li>Count and secure bank at end of shift.</li><li>Verify payment authorization for checks and credit cards.</li></ul>
Supervisor Responsibilities<ul><li>Assist management to ensure that hourly employees have the necessary resources to effectively perform their jobs (e.g., supplies, equipment, and inventory). Ensure that receptionists POS all tickets accurately in Spa Soft.</li><li>Ensure front office understanding and compliance with all Spa Standard Operation Procedures.</li><li>Maintain organization of front desk and reservation areas. Ensure all checklists are complete.</li><li>Ensure that email inquiries are handled professionally, quickly and efficiently.</li><li>Ensure accuracy of payments and cash handling.</li><li>Work closely with Spa Guest Services Manager to accommodate group requests.</li><li>Work with Spa Guest Services Manager in communicating to staff in-house groups or VIP&rsquo;s that are in house and how to not only, take care of their needs, but to anticipate them, as well.</li><li>Work closely with Spa Guest Services Manager/Assistant Spa Director to maximize Spa Soft schedule.</li><li>Assist with training of new Spa Concierge staff.</li><li>Perform any duties assigned by Spa Guest Services Manager. Work Manager On Duty shifts, as needed.</li></ul> 
JOB REQUIREMENTS
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he/she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.<ul><li>Ability to sit continuously to perform essential job functions.</li><li>Ability to maintain a pleasant disposition and work smoothly in a high stress work environment.</li><li>Follow company/dept. safety &amp; security policies/procedures to ensure a safe, secure environment.</li><li>Superior organizational, multi-tasking, and problem resolution skills. Must be detail oriented.</li><li>Must maintain a professional, flexible and positive attitude.</li><li>Adhere to uniform, personal hygiene and appearance standards at all times.</li><li>Take the initiative to make contributions to the department and resort while maintaining positive working relationships with co-workers and between staff members.</li><li>Promote excellent guest relations while living the Sanctuary Commitments.</li><li>Practice teamwork and effective communication with manager/supervisor/co-workers.</li><li>At all times maintain the highest standards of professionalism, ethics, and positive attitude towards all.</li><li>Attend all meetings and training as scheduled by department manager.</li><li>Always report to your manager/supervisor when leaving your work area for meal or break.</li></ul> 
PREFERRED QUALIFICATIONS<div><div>
Education 
High School Diploma, G.E.D. Equivalent</div><div> 
Related Work Experience<div> 
Minimum of one (1) year related work experience.
Prior supervisory experience preferred.
Spa, massage and aesthetics familiarity preferred.
SpaSoft experience preferred.
Experience in customer service in a resort environment is required.</div></div><div> 
Required Knowledge 
Proficient in Microsoft Office - Word, Excel, Outlook</div></div></div></div>

Spa Guest Relations Supervisor

Accor Group

Position Overview The Queen Elizabeth II Hotel in Dubai is seeking a Concierge Shift Leader to oversee concierge operations and ensure guests receive exceptional service from arrival to departure. This leadership role requires strong organizational, communication, and customer service skills, with responsibility for guiding the concierge team and coordinating guest services to create memorable experiences. Location: United Arab Emirates Location: Dubai Industry: Hospitality / Travel Function: Guest Services / Concierge Gender: Any Candidate Nationality: Any Candidate Preferred Location: Any Job Type: Full-time Core Duties * Lead and supervise the concierge team to deliver world-class guest service * Oversee daily concierge desk operations, including task delegation and scheduling * Welcome guests and manage luggage handling and valet parking services * Provide detailed information on hotel facilities, dining options, entertainment, and local attractions * Offer personalized recommendations for tourism activities and special experiences * Promote and explain hotel loyalty programs to guests * Maintain high standards of cleanliness and presentation in lobby and entrance areas * Respond to guest inquiries and resolve complaints promptly and professionally * Collaborate with other hotel departments to ensure seamless service delivery * Train and mentor new concierge team members and monitor performance * Manage a flexible 7-day roster covering morning, evening, and holiday shifts * Implement and update standard operating procedures for the concierge desk Candidate Profile * Proven experience as a Concierge Shift Leader or similar supervisory role in hospitality * Strong leadership skills with the ability to motivate and guide teams * Excellent communication and interpersonal abilities * Friendly, professional, and guest-focused demeanor * Strong multitasking and time management skills for fast-paced environments * Problem-solving ability and confidence in making quick decisions * Knowledge of local attractions, dining, and entertainment venues is an advantage

Concierge Shift Leader

Job Title Chief Concierge - Guest Services and Hotel Operations - Accor Dubai Job Description Chief Concierge - Guest Services and Hotel Operations - Accor Dubai Position Overview Accor Dubai is hiring an experienced and service-driven Chief Concierge to lead the concierge team and ensure exceptional guest support from arrival to departure. This role is vital to maintaining high operational standards, managing bell and door services, and delivering seamless luxury experiences through expert knowledge and personalized assistance. You will be a key ambassador for the brand, setting the tone for memorable guest interactions. Employment Overview Job Location: Dubai, United Arab Emirates Industry: Hospitality Function: Guest Services / Concierge Gender: Any Candidate Nationality: Any Candidate Current Location: UAE preferred Job Type: Full Time Key Responsibilities * Supervise and coordinate all aspects of concierge operations, including bell desk and doormen * Monitor guest arrivals/departures, ensuring transport, luggage, and special requests are managed efficiently * Maintain up-to-date knowledge of local attractions, dining, events, and services to offer tailored guest recommendations * Oversee outsourced services such as tours, transfers, and special bookings, ensuring quality and reliability * Conduct daily team briefings, assign responsibilities, and uphold service checklists * Ensure all lobby areas remain presentable, organized, and free from obstruction * Control and safeguard all keys, systems, and property management tools * Build strong rapport with guests, encourage loyalty program enrollment, and nurture long-term relationships * Collaborate with the front office, housekeeping, and F&amp;B departments for smooth guest operations * Maintain daily logs, reports, and share operational highlights with the Front Office Manager * Monitor performance, provide coaching, and support continuous team development * Track and manage requisitions and stock levels for concierge materials * Promote internal hotel services and ensure team members are well-versed in current events, promotions, and procedures * Support budget monitoring and forecasting alongside front office leadership Candidate Requirements * Previous experience in a senior concierge or guest service role within a luxury hotel * Strong leadership, organizational, and team coordination skills * In-depth knowledge of Dubai's leisure, cultural, and business offerings * Excellent verbal and written communication skills in English; other languages an advantage * Familiarity with property management systems and front office software * High level of grooming, professionalism, and guest orientation * Ability to manage logistics, multi-task under pressure, and make informed decisions * Flexibility to work shifts, weekends, and holidays as needed

Chief Concierge - Guest Services and Hotel Operations - Accor Dubai

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