conference concierge

The First Group

<div>Overview:
<div>
Headquartered in Dubai, UAE, The First Group is a dynamic, integrated global property developer with a fast-growing portfolio of upscale hotels, residential properties, F&amp;B brands and real estate asset management services. Since our launch in 2005, we have carved a highly successful niche offering unrivalled property investment opportunities in high-growth markets to clients from more than 70 countries worldwide.</div><div></div><div> 
We were among the first developers to identify the tremendous potential in providing private investors the opportunity to purchase hotel guestrooms, suites and serviced apartments in our collection of upscale properties located in highly popular locations across Dubai. We back up our success with a list of International Property awards along with strategic partnerships with companies such as Wyndham Hotel group, Millennium Hotels, Emirates Airlines and Jumeirah Hotels and Resorts.</div><div></div> 
To successful candidates, we offer a diverse progressive corporate working environment with clear growth potential along with award winning sales &amp; marketing tools, a state of the art showroom featuring Dubai&rsquo;s only virtual helicopter tour and endorsements from a number of international sporting celebrities. 
<div></div>
Job Description: 
<div></div><ul><li>
Daily report management</li><li>
Development of strategies for direct office tour</li><li>
Maximizing concierge revenue through excursions and tours direct sales</li><li>
Monthly production report on revenue generated via Concierge team</li><li>
Guiding Concierge team on proper procedures + guest handling</li><li>
Putting procedures and processes in place for VIP check in, tour generation and excursion selling + booking to in house guests</li><li>
Managing logistics of the tours booked for guests</li><li>
Providing TFG owners/investors in house with dedicated preferential treatment and ensuring they are properly recognized</li><li>
Ensuring that Concierge team has extensive knowledge about TFG, investment opportunities, hotels and Food &amp; Beverage venues and offers (such as weekly special themed nights , menus , cuisine we offer at different restaurants etc)</li><li>
Ensuring Concierge team is well informed and well ready to answer any questions about UAE (Dubai in particular), and has in-depth knowledge of Dubai must-see attractions and tours</li><li>
Signing up clients for upcoming TFG Hotels loyalty program</li><li>
Being able to stand in and replace (if and when needed) TFG Concierge reps, encompassing all their daily duties</li></ul>
Desired Skill &amp; Expertise: 
<div></div><ul><li>
Fluent in Arabic
</li><li>Hospitality or Tourism experience for a minimum of 2 years</li><li>
Preferably with front of the office or guest facing activities experience</li><li>
Knowledge of Dubai basic tours and attractions is a must</li></ul></div>

Concierge - The First Collection

Accor

<div><div>Company Description</div> 
Established in 2000 in Turkey, Rixos pioneers the &lsquo;ALL Inclusive, ALL Exclusive&rsquo; concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.<div> 
Job Description</div> 
We are seeking a professional and enthusiastic Concierge to join our team in Rixos Al Mairid Ras Al-Khaimah, United Arab Emirates. As a Concierge, you will be the face of our organization, providing exceptional guest services and ensuring a memorable experience for all visitors. Your role will be crucial in maintaining our reputation for excellence and creating lasting impressions on our guests.<ul><li>
Greet and assist guests with a warm, friendly, and professional demeanor</li><li>
Provide comprehensive information about local attractions, restaurants, and services in Ras Al-Khaimah and surrounding areas</li><li>
Make reservations for dining, transportation, tours, and entertainment on behalf of guests</li><li>
Handle guest inquiries and requests promptly and efficiently, ensuring high levels of customer satisfaction</li><li>
Coordinate with other departments to fulfill guest needs and resolve any issues</li><li>
Manage the concierge desk, including maintaining brochures, handling mail and messages, and overseeing lost and found items</li><li>
Assist with pre-arrival arrangements such as birthday decorations, honeymoon setups, or anniversary surprises</li><li>
Book and coordinate limousine services, including managing billings and forecasting revenue</li><li>
Stay updated on local events, attractions, and changes in the hospitality industry</li><li>
Maintain accurate records of guest interactions and preferences for future reference</li><li>
Ensure compliance with hotel standards and safety procedures at all times</li></ul><div> 
Qualifications</div> 
<ul><li>
Minimum of 2 years of experience in the hospitality or service industry</li><li>
Excellent customer service skills with a friendly and engaging attitude</li><li>
Strong communication abilities with confident, clear English; additional language skills are a plus</li><li>
In-depth knowledge of Ras Al-Khaimah and the UAE, including local attractions, customs, and culture</li><li>
Proficiency in hotel management software, particularly Opera system and related sub-systems</li><li>
Detail-oriented with excellent organizational and time management skills</li><li>
Ability to multitask and remain calm under pressure in a fast-paced environment</li><li>
Strong problem-solving skills and the ability to make quick, sound decisions</li><li>
Flexibility to work various shifts, including weekends and holidays</li><li>
Excellent interpersonal skills for building relationships with guests and colleagues</li><li>
Drive, initiative, and the ability to work independently</li><li>
Adaptability to continuous challenges and openness to change</li><li>
Knowledge of local transportation systems and ability to arrange complex travel itineraries</li><li>
Professional appearance and adherence to grooming standards</li><li>
Bachelor's degree in Hospitality Management or related field preferred, but not required</li></ul></div>

Concierge Agent

<div><div>Company Description</div> 
Ennismore, the fastest-growing lifestyle and leisure hospitality company, is bringing the iconic Delano brand to the UAE for the first time. When Delano South Beach arrived on the Miami scene in 1995, it introduced an entirely fresh take on 5-star luxury and marked the inception of lifestyle hospitality. Delano was celebrated for its blend of timeless elegance, modern design, and vibrant energy; it became the social hub, bringing together the who&rsquo;s who of the fashion and entertainment world. Guided by the same principles that propelled the original Delano to icon status, Delano Dubai will usher in a new era of sophisticated style and elevated service to the UAE.
Located on the pristine shores of Bluewaters Island, the Delano Dubai resort will boast an array of luxury rooms and suites, four exceptional culinary and mixology experiences, an ocean front swimming pool and a wellness studio.<div> 
Job Description</div> 
Summary
The Concierge is responsible for providing personalized, high-quality service to guests by assisting with a variety of requests, from booking reservations and transportation to providing recommendations for local attractions. This role ensures that each guest has a seamless and memorable stay by offering expert advice, arranging services, and attending to guest needs promptly.
Responsibilities<ul><li>
Greet guests upon arrival and proactively offer assistance with any inquiries or special requests.</li><li>
Provide detailed information about the hotel&rsquo;s amenities, services, and policies.</li><li>
Respond to guest inquiries in person, over the phone, or via email, ensuring prompt and professional communication.</li><li>
Anticipate guest needs and tailor services to individual preferences, including room upgrades, dining reservations, and special occasions.</li><li>
Arrange transportation services, including taxis, private cars, and airport transfers.</li><li>
Provide personalized recommendations for local restaurants, attractions, entertainment, shopping, and activities.</li><li>
Make and confirm reservations for guests at restaurants, events, tours, and other local activities.</li><li>
Coordinate bookings for hotel amenities such as spa treatments, tours, or exclusive hotel experiences.</li><li>
Ensure guests are kept informed about reservation details and any changes or updates.</li><li>
Handle any issues or complaints guests may have, addressing concerns promptly and efficiently to ensure guest satisfaction.</li><li>
Offer solutions and alternatives for any requests or situations that may arise during a guest&rsquo;s stay.</li><li>
Coordinate with various hotel departments and external vendors to ensure all event details are executed seamlessly.</li><li>
Maintain an organized and efficient concierge desk or area, ensuring that all tools, brochures, and materials are up to date and accessible for guest use.</li><li>
Stay informed about hotel promotions, seasonal offerings, and new local attractions to provide the best advice to guests.</li><li>
Build rapport with guests, remembering their preferences and providing a personalized experience to encourage repeat visits.</li><li>
Maintain relationships with local service providers, vendors, and attractions to secure exclusive guest benefits and discounts.</li><li>
Keep current on local events, festivals, shows, and activities that guests may be interested in.</li><li>
Stay informed about the hotel&rsquo;s policies, services, and offerings to ensure accurate and helpful information is shared with guests.</li><li>
Perform any other duties or responsibilities as assigned by management to support the effective operation of the department and the broader goals of the property</li></ul><div> 
Qualifications</div> 
Experience<ul><li>
2 years minimum experience as a concierge or in a customer service role, especially within a luxury hotel or hospitality setting.</li><li>
A high school diploma or equivalent is required. A degree in Hospitality Management or a related field is preferred.</li><li>
Fluency in multiple languages is a significant advantage, especially in international locations.</li><li>
Must be able to handle a multitude of tasks in an intense, ever-changing environment while remaining calm and collective.</li><li>
Must be flexible in terms of working hours</li></ul><div> 
Additional Information</div> 
We are dedicated to fostering your growth and success every step of the way. We understand the importance of providing you with the support, training, and leadership necessary to excel in your role. That's why we offer comprehensive training and development programs tailored to sharpen your skills and elevate your expertise in the luxury hospitality sector. Your journey with us is not just about achieving your goals but also about continuously refining your capabilities and making meaningful contributions to our shared success.</div>

Concierge

Four Seasons

<div>About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
 
 
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Indulge in a glamorous beachfront home at Four Seasons Resort and Residences at The Pearl-Qatar &ndash; offering a new Four Seasons experience in Doha. Whether for a short vacation or a long-term stay, enjoy residential comfort in our expansive apartments and residences, each with a full kitchen and breathtaking views of the city or sea. Connect to the lively social scene at our seven restaurants and bars, soon to showcase Jo&euml;l Robuchon, and enrich your lifestyle at our Loulou Spa, the beach and pools. Intuitive Four Seasons service sets the new standard for luxury beachfront living in Doha.
About the role
 
The Four Seasons Resort and Residences at The Pearl-Qatar is looking for Concierge Agent to join our talented team! Don't miss this unique opportunity to join our team and be part of the world's leading luxury hotel company.
What you will do
<ul><li>The ability to fill all reasonable in-house guest requests or requirements; anticipate needs, respond to all guest complaints, record such in a timely manner, and take action when needed.
</li><li>The ability to execute tasks for residents in accordance with procedures, with an emphasis on accuracy and proper follow-up.
</li><li>Works with guests pre arrival and in house to ascertain preferences and provide insightful recommendations.
</li><li>Conducts pre arrival process to contact all future guests to arrange services including but not limited shipping packages, various Transportation methods, and researching different vendors and service providers.
</li><li>Processes packages, faxes, messages, and mail which may be either outgoing or in coming in an accurate and timely manner
</li><li>Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
</li><li>Responds to all guest requests in an accurate and timely manner. Interactions with guest will be in person, phone, FS Chat and by email.
</li><li>Processes packages, faxes, messages, and mail which may be either by outgoing or incoming in an accurate and timely manner.
</li><li>Communicate with internal personnel and departments via radio, Hotsos and phones. Chat guests via messenger application and utilize Four Seasons guest recognition program. Concierge system to track all requests and Opera to ensure proper billing.
</li><li>Assure that desk collateral and information for restaurants, activities, attractions, maps and other local attractions are updated and current. Knows what activities are available in the Valley and establish close contacts with vendors in these areas in order to provide information, ticketing and reservations for guests.
</li><li>Assists with responsibilities and duties in the absence of or due to heavy volume in areas of Guest Services, lobby coverage and phone coverage for Core.
</li></ul>What you bring
<ul><li>Preferred at least 1-3 years of experience in a luxury property or hotel in Concierge responsibilities.
</li><li>Knowledge of the city, activities, and restaurants. Willing to experience various restaurants and / or activities in the city to gain more knowledge of venues.
</li><li>Works harmoniously and professionally with co-workers and supervisors.
</li><li>Ability to multi-task in a high-volume environment, utilizing a variety of computer systems to check in and out, run daily reports, select / assign rooms arriving guests, and restaurant / activity / spa reservation systems.
</li><li>Excellent English written and verbal grammar and composition skills. Arabic speaker is an advantage.
</li>Preferably Les Clefs d'Or certified. 
<li>
</li></ul> 
What we offer:
Opportunities to build a successful career with global potential
Unique strong culture - diversity of 50 different nationalities
Living accommodation in a high quality, well-resourced apartment
Excellent Training and Development opportunities
Employee Recognition Programs
Complimentary nights at FS Hotels Worldwide
Paid home leave tickets
Complimentary meals in employee restaurants
Free transportation to work
Medical coverage
 Work Authorization:
Hotel will apply for the work authorization for a successful candidate.
 Learn more about employment with Four Seasons:
You could also learn more about employment with Four Seasons via the following channels:
https://www.facebook.com/FourSeasonsJobs
https://www.linkedin.com/company/four-seasons-hotels-and-resorts
http://jobs.fourseasons.com
https://twitter.com/FourSeasonsJobs
Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.</div>

Best Plaza West Bay Hotel

Responsible for receiving and ensuring correct delivery of guest&rsquo;s luggage to and from rooms, airport and cars and assists all guests with inquiries and requests. The concierge agent performs various errands related to guest&rsquo;s needs, comfort and satisfaction.At Best Plaza West Bay Hotel , we want our guests to feel able to do their best, achieve their goals and be recognized for their success. To help them, we need you to stay One Step Ahead and:Create confidence by being an expert at what you do; by acting and looking the part and adapting your style to match your guests&rsquo; pace in all you do.Encourage success by supporting and respecting your guests and their goals; by recognizing them and making them feel valued and important and offering thoughtful choices to help them feel restored and balanced.Make it happen by being perceptive to your guests&rsquo; needs; by taking ownership for getting things done and working seamlessly with others to help guests be successful.Duties and Responsibilities1. Assist with heavy packages, coats, suitcase, etc. being alert to give assistance courteously and quickly, before having to be asked2. Maintain a willingness to please attitude and give undivided attention to any approaching guest3. Adhere to guest checking in and checking out procedures pertaining to baggage handling4. Welcome guests at the main entrance, offering the greeting appropriate to the time of day taking particular note of repeat guests and Priority Club members5. Assist arriving and departing guests by opening and closing car and taxi doors6. Maintain a spotless Porte Cochere and drive way7. Guide the guest to the Front Desk and wait behind the guest during the check-in. Keep eyes on the Front Desk Clerk who provides the signal for you to step forward and receive the room and rooming booklet from the Front Desk Clerk. Without delay, escort the guests accordingly.8. Be familiar with the layout of the hotel and memorize the preferred route for escorting guests9. Room the guest in accordance with hotel standards10. Be familiar with the lift workings and emergency stairs11. Provide information to guests about the hotel facilities and services12. Provide guest services and guidance13. Learn and utilize names of guests, especially repeat and long staying guests and routinely greet guests as they pass through the lobby, remaining alert to situations where he can be of assistance to guests14. Keep the lobby clean and tidy, informing the Concierge or Bell Captain if it needs major cleaning15. Maintain a well groomed hair style and wear clean, shiny well polished shoes and a neat uniform while on duty16. Help other employees in department, replacing them temporarily when necessary17. Keep the baggage room clean and in order before going off duty on each shift18. Upon arrival of newspaper, prepare them and deliver them to guest rooms as assigned by the Bell Captain19. Use the Duty Log to document matters of importance20. Operate Communicates equipment21. Arrange transport and coordinate luggage22. Manage the key system securely23. Appreciate the dynamic nature of the Hotel industry and extend these service attributes to all internal customers24. Greets guests at all times in a friendly and helpful manner and attempts to learn and use guest&rsquo;s name at every opportunity25. Does everything possible to ensure that the guests depart the hotel with a positive impression of hotel service26. Attends to guest&rsquo;s complaints, inquiries and requests, referees problems to supervisor/Assistant Manager if he/she unable to assistSELF MANAGEMENT1. Comply with Hotel Rules and Regulations and provisions contained in the Employment Handbook2. Comply with Company Grooming Standards at all times to portray a professional image of self and the hotel.3. Comply with Time and Attendance Policies set by the hotel.4. Actively participate in training and development programs and maximize opportunities for self-development5. Demonstrate understanding and awareness of all policies and procedures relating to Health, Hygiene and Fire Life Safety6. Familiarize yourself with emergency and evacuation procedures7. Ensure all security incidents, accidents and near misses are always logged in a timely manner and brought to the attention of the Line Manager8. Comply with the Company&rsquo;s Corporate Code of Conduct9. Familiarize self with the company values and model desired behaviors .10. Perform all tasks as directed by the Manager in pursuit of the achievement of business goalsNote: Transferable visa, no live out allowance, salary QR 1,500Job Type: Full-timePay: From QAR1,500.00 per monthExperience:<ul><li>work in hotel as Concierge Agent: 1 year (Required)</li></ul>

Alfa Nord Security Services LLC

Key Responsibilities:<ul><li>Greet and welcome guests, residents, or clients in a professional and friendly manner.</li><li>Provide information about local attractions, restaurants, transportation, and services.</li><li>Minimum 2 years experience in customer service or hospitality.</li><li>Make reservations for dining, entertainment, travel, and special events.</li><li>Arrange services such as transportation, housekeeping, maintenance, or deliveries.</li><li>Handle guest inquiries, requests, and complaints promptly and efficiently.</li><li>Maintain up-to-date knowledge of local businesses, events, and community resources.</li><li>Coordinate with other departments (e.g., housekeeping, security, front desk) to ensure seamless service.</li><li>Keep accurate records of guest interactions, reservations, and service requests.</li><li>Assist with administrative tasks such as scheduling, phone calls, and correspondence.</li><li>Ensure a safe, welcoming, and customer-focused environment at all times.</li></ul>Qualifications:<ul><li>High school diploma or equivalent (hospitality or customer service training preferred).</li><li>Proven experience in a hospitality, customer service, or front desk role.</li><li>Strong communication, organizational, and interpersonal skills.</li><li>Ability to multitask, prioritize, and remain calm under pressure.</li><li>Knowledge of the local area and its attractions.</li><li>Proficiency with computers and booking/reservation systems.</li><li>Professional appearance and demeanor.</li></ul>Job Types: Permanent, Contract Contract length: 24 monthsPay: AED1,200.00 - AED2,000.00 per month

Marriott International

<div>Additional Information 
Job Number25161365 
Job CategoryRooms &amp; Guest Services Operations 
LocationJW Marriott Marquis Hotel Dubai, Sheikh Zayed Road, Business Bay, Dubai, United Arab Emirates, United Arab Emirates, 121000 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY
First impressions are everything. When guests arrive at our hotels, we want that impression to be memorable. The same goes for departures. When guests leave, we want them to go with a smile and a feeling that we were there for them throughout their stay. We want to build an experience that is memorable and unique from start to finish. Our Guest Arrival Experts take the initiative to deliver a wide range of services that guide guests through their arrival and departure experiences. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Arrival Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Arrival Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing more than 75 pounds with assistance.. Doing all these things well (and other reasonable job duties as requested) is critical for Guest Arrival Experts &ndash; to get it right for our guests and our business each and every time.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</div>
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of &ldquo;Wonderful Hospitality. Always.&rdquo; by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that&rsquo;s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. 
<div>
</div><div>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you&rsquo;re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand&rsquo;s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you&rsquo;ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That&rsquo;s The JW Treatment&trade;. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

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