conference services manager

HEI Hotels & Resorts

<div><p><b>About Us</b></p><p></p>
HEI Hotels and Resorts is excited to welcome another hotel into the portfolio! The JW Marriott Anaheim is a AAA Four Diamond resort located less than a mile from Disneyland and the Anaheim Convention Center. At HEI, we recognize that our enormous success is solely the result of our greatest asset: Our People. Where people work is a choice. Against that choice, our greatest obligation is to ensure day in and day out that our associates have the compensation and benefits they deserve and industry leading tools, training and support that they need to excel. At HEI, simply said, we honor the privilege of our associates choosing us by investing in and making them more valuable.<p></p><p>
Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!<br>
<br>
We value U.S. military experience and invite all qualified military candidates to apply.</p><p></p><p><b>
Overview</b></p><p></p>
Create the desired conference and meet clients&rsquo; needs through active communication, planning, and team leadership.<p></p><p><b>
Essential Duties and Responsibilities</b></p><ul><li><p>
An understanding of both monthly forecasting and the annual budget process.</p></li><li><p>
Understand the importance of raising the meeting planner evaluation scores and implement effective methods to ensure exceeding meeting planner satisfaction.</p></li><li><p>
Optimize room rental charges.</p></li><li><p>
Consistently participate in the re-booking of repeat business by having a track record of long-term client relationships.</p></li><li><p>
Actively participate in industry related organizations (NACE, MPI).</p></li><li><p>
Thorough knowledge of sales techniques including strong closing skills as well as negotiating skills.</p></li><li><p>
Comfortable with hotel site inspections and client presentations.</p></li><li><p>
Excellent creative skills to provide innovative set-ups, menus, and functions for groups. Ability to generate creative and innovative menus while working closely with Chef on pricing specialty menus.</p></li><li><p>
Work closely with banquet department on operations and event execution, ability to quickly evaluate alternatives and decide on a plan of action.</p></li><li><p>
Provide overall direction, coordination, and ongoing evaluation of operations. Detailed execution of all banquet event orders generated by the Convention Services Department.</p></li><li><p>
Experience providing Audio/Visual equipment and operating Audio/Visual as a profit center.</p></li><li><p>
Excellent knowledge of computers, specifically Delphi, Word, and Excel.</p></li><li><p>
Monitor group room blocks and pick up, generate detailed resumes for the operating departments.</p></li><li><p>
Ability to work with outside vendors to ensure client satisfaction for all events/groups.</p></li><li><p>
Comply with attendance rules and be available to work on a regular basis.</p></li><li><p>
Perform any other job-related duties as assigned.</p></li></ul><p><b>
Qualifications and Skills
</b></p><ul><li><p>Prior experience in the field of hospitality with specific experience in catering sales is essential.</p></li><li><p>
Minimum of one year within the Hospitality Industry required.</p></li><li><p>
Must have experience at a similar size and quality hotel.</p></li><li><p>
Must possess computer skills, including, but not limited to, use of Microsoft Word, Excel, and Delphi.</p></li><li><p>
Knowledge of sales skills, revenue management, training, and motivation of peers.</p></li><li><p>
Knowledge of hotel features, benefits, and competing hotels within the market.</p></li><li><p>
Ability to execute appropriate action plans.</p></li><li><p>
Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.</p></li><li><p>
Ability to work effectively under time constraints and deadlines.</p></li><li><p>
Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.</p></li></ul><p></p><p><b>
Compensation</b></p>
Salary Range: $75,000.00 - $80,000.00 Annually<p></p>
Tipped/Service Charge Eligible? No<p></p>
Discretionary Performance Bonus Eligible? Yes<p></p><p><b>
Benefits</b></p><p></p><div><div><div><p>
HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!<br>
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For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.</p></div></div></div><p></p><p>
HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.</p><p></p>
Applicants with arrest or Conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance and the California Fair Chance Act.</div>

Conference Services Manager

Vail Resorts

<p></p><div><p>Our mission is to create the Experience of a Lifetime for our employees, so they can, in turn, create the Experience of a Lifetime for our guests. We own and operate the most renowned destination resorts in the world as well as regional and local ski areas outside major cities, and connect them all through one unrivaled network. We are looking for ambitious leaders, innovators and creators to join our talented team. If you&rsquo;re ready to pursue your fullest potential, we want to get to know you!</p><p></p><p><br>
Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).</p><p></p><div><div><p><b><br>
Job Summary:</b></p></div><div><p>
The Catering and Conference Services Manager is the primary Resort contact for definite group/catering bookings, with a focus on weddings and social events.</p></div><div><p><br>
</p></div><div><p><b>Job Specifications:
</b></p></div><div><ul><li><p>Starting Wage: $47,840.00 - $69,078.89
</p></li></ul></div><div><ul><li><p>Employment Type: Year Round
</p></li></ul></div><div><ul><li><p>Shift Type: Full Time hours available
</p></li></ul></div><div><ul><li><p>Minimum Age: At least 18 years of age
</p></li></ul></div><div><ul><li><p>Housing Availability: No<br>
</p></li></ul></div><p></p><div><p><b>Job Responsibilities:</b></p></div><div><ul><li><p>
Plan all aspects of bookings and events with a heavy emphasis on weddings and social events</p></li></ul></div><div><ul><li><p>
Maximize revenue for all Resort Lines of Business through strong product knowledge and upselling techniques.</p></li></ul></div><div><ul><li><p>
Respond to inquiries and bookings as assigned.</p></li></ul></div><div><ul><li><p>
Assure timely collection of deposits, including final deposit based on estimated spend.</p></li></ul></div><div><ul><li><p>
Securing final payment per contract terms</p></li></ul></div><div><ul><li><p>
Reconciling the actual financial results in the Delphi FDC (or OESM) booking per SOP.</p></li></ul></div><div><ul><li><p>
Monitor all activity on the Group Master Account. Assure all charges are accurate and approved by the client.</p></li></ul></div><div><ul><li><p>
Strive for accurate forecasting throughout the life of the booking based on information shared and historic notes (if available)</p></li></ul></div><div><ul><li><p>
Assure risk management policies are followed</p></li></ul></div><div><ul><li><p>
Obtain Insurance documents from clients and vendors as required</p></li></ul></div><div><ul><li><p>
Adhere to Resort Safety SOPs.</p></li></ul></div><div><ul><li><p>
Prepare reports as assigned.</p></li></ul></div><div><ul><li><p>
Plan internal meetings/events as assigned.</p></li></ul></div><div><ul><li><p>
Adhere to all Salesforce/Delphi and/or OESM SOPs.</p></li></ul></div><div><ul><li><p>
Responsibilities will require working some nights, weekends and holiday periods.</p></li></ul></div><div><ul><li><p>
Responsible for on-site coverage including 2+ days in-office, based on business levels.</p></li></ul></div><div><ul><li><p>
Maintain integrity with internal and external stakeholders.</p></li></ul></div><div><ul><li><p>
Position may be responsible for planning events for multiple Vail Resorts Destinations</p></li></ul></div><p></p><div><p><b><br>
Job Requirement:</b></p></div><div><ul><li><p>
College Degree Preferred Work Experience:</p></li></ul></div><div><ul><li><p>
2 Years Conference Services or Event Planning Experience, Wedding</p></li></ul></div><div><ul><li><p>
Coordination Experience is preferred Supervisory Experience:</p></li></ul></div><div><ul><li><p>
State and local requirements for Food and Alcohol Service Computer Skills:</p></li></ul></div><div><ul><li><p>
Delphi FDC/Salesforce Experience, Opera OESM Experience, Social Tables, Smartsheet, Microsoft Office Suite: Outlook, Word, Excel, PowerPoint, Teams</p></li></ul></div><div><ul><li><p>
Creative and Solution Oriented</p></li></ul></div><p></p><div><p><br>
Preferred Skills:</p></div><div><ul><li><p>
Strong, effective and timely verbal and written communications skills</p></li></ul></div><div><ul><li><p>
Good listening abilities</p></li></ul></div><div><ul><li><p>
Attention to detail</p></li></ul></div><div><ul><li><p>
Positive attitude</p></li></ul></div><div><ul><li><p>
Flexible work schedule</p></li></ul></div><div><ul><li><p>
Ability to work under deadline pressure</p></li></ul></div><div><ul><li><p>
Ability to follow multiple SOPs</p></li></ul></div><div><ul><li><p>
Ability to stay organized while managing multiple groups simultaneously</p></li></ul></div></div><p></p><p><br>
The expected Total Compensation for this role is $47,840.00 - $69,078.89. Individual compensation decisions are based on a variety of factors.</p><p><b><br>
Job Benefits</b></p><ul><li>
Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
</li><li>MORE employee discounts on lodging, food, gear, and mountain shuttles</li><li>
401(k) Retirement Plan
</li><li>Employee Assistance Program</li><li>
Excellent training and professional development</li></ul><p>
Full Time roles are eligible for the above, plus:</p><ul><li>
Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)</li><li>
Free ski passes for dependents</li><li>
Critical Illness and Accident plans</li></ul><p></p><p><br>
Please note that the ability to work in person or off-site, and the particulars related to such work, are subject to change at any time; and, accordingly, the Company reserves the right to change its policies and/or require in-person/in-office work or off-site work at any time in its sole discretion.</p><p><br>
</p><p>In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution.</p><p></p><p><br>
We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.</p><p></p><p><br>
Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.</p><p></p><p><i><br>
Requisition ID 514306</i><br>
<i>Reference Date: 04/13/2026</i><br>
<i>Job Code Function: Catering &amp; Conference</i></p></div>

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