conference services manager

Kimpton Hotels & Restaurants

<div><h2 class="jobSectionHeader"><b>Why We're Here</b></h2>
<p>
We believe heartfelt, human connections make people's lives better. Especially the people who work here.</p>
<p>
Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today.</p>
<p>
Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you.</p>
<h2 class="jobSectionHeader"><b>
How We're Different</b></h2>
<p>
Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day.</p>
<p>
It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine.</p>
<p>
That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better.</p>
<p>
It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too.</p>
<h2 class="jobSectionHeader"><b>
What You'll Do</b></h2>
<p>
The Conference Services Manager (CSM) acts as the liaison between the hotel operations departments and the client. The CSM strives to achieve a balance between executed contracts, service and profitability. Through efficient management, communication and coordination of the conference requirements, the goal is to capture the hotel's fair share of revenue through food, beverage, room rental and auxiliary services, such as audio visual provisions, storage and labor fees.</p>
<h2 class="jobSectionHeader"><b>
Some of your responsibilities include:</b></h2>
<ul><li>Coordinate meetings, conferences, exhibit shows or other special events and activities with accuracy and detailed communication outlines for the client and hotel departments</li>
<li>Ensure that all contracted groups are meeting or exceeding minimum food + beverage revenues, guest room revenues, meeting room rental revenues, and monitoring for potential attrition.</li>
<li>Coordinate menu arrangements for conference clients that maximize the revenue potential for the hotel, while serving the client.</li>
<li>Obtain Conference rooming lists, monitors cut-off dates, and obtains rooming lists by the due date and sales contract.</li>
<li>Assist conference clients with off-premise (hotel) details.</li>
<li>Conduct tours for potential and booked clients. (Provide ridiculously personable experiences)!</li>
<li>Provide an accurate Conference Profile that documents all aspects of a particular conference, to include menus, meeting set-ups, client profiles, reservation pick-up statistics and other pertinent information as outlined in the current departmental policies and procedures.</li>
<li>Prepare a comprehensive Post Conference Report on all conferences.</li>
<li>Complete and distribute banquet event orders, reports, and correspondence as may be required. Maintain accurate and current space blocks in the group function room log, observing proper turnovers, releasing unused space as appropriate.</li>
<li>Internal Meeting Responsibilities include weekly BEO, sales, and operations meetings, as well as maintaining a local catering sales goal.</li>
</ul><h2 class="jobSectionHeader"><b>What You Bring</b></h2>
<ul><li>1+ years related experience in hospitality industry with solid knowledge of food + beverage and meeting room sets.</li>
<li>Thorough knowledge of property, space, food + beverage offerings and capacities.</li>
<li>High level of creativity, enthusiasm and flexibility.</li>
<li>Well organized, detail orientated and excellent follow-up skills.</li>
<li>Superior writing skills and knowledge of Microsoft Office.</li>
<li>Delphi experience preferred, but not required.</li>
<li>Ability to be yourself, lead yourself, make it count!</li>
</ul>
<div></div><p>Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here.</p>
<p>
</p><p><b>Be Yourself. Lead Yourself. Make it Count.</b></p><br>
<br>
Compensation: 60000-65000
<br>
Additional Details : * The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs. * No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.</div>

Conference Services Manager

Warwick Hotels and Resorts

<div><p><b>About the Role:</b></p><p>
The Conference Services Manager plays a pivotal role in ensuring the seamless planning, coordination, and execution of conferences, meetings, and special events within the organization. This position is responsible for managing all aspects of conference services, including client relations, vendor coordination, budgeting, and on-site event management to deliver exceptional experiences. The manager will collaborate closely with internal teams and external partners to align event objectives with organizational goals, ensuring high standards of quality and customer satisfaction. By overseeing logistical details and troubleshooting issues proactively, the Conference Services Manager guarantees that each event runs smoothly from inception to completion. Ultimately, this role drives the success of conferences that enhance the organization's reputation and foster strong stakeholder engagement across the United States.</p><p><b>
Minimum Qualifications:</b></p><ul><li>
Bachelor&rsquo;s degree in Hospitality Management, Event Planning, Business Administration, or a related field.</li><li>
At least 3 years of experience in conference or event management, preferably within a corporate or hospitality environment.</li><li>
Strong organizational and project management skills with the ability to manage multiple events simultaneously.</li><li>
Excellent communication and interpersonal skills to effectively liaise with clients, vendors, and team members.</li><li>
Proficiency in event management software and Microsoft Office Suite.</li></ul><p><b>
Preferred Qualifications:</b></p><ul><li>
Certified Meeting Professional (CMP) or equivalent industry certification.</li><li>
Experience managing large-scale conferences with 500+ attendees.</li><li>
Knowledge of audiovisual technology and event production.</li><li>
Familiarity with budgeting software and financial reporting tools.</li><li>
Ability to work flexible hours, including evenings and weekends, as event schedules require.</li></ul><p><b>
Responsibilities:</b></p><ul><li>
Plan, organize, and execute conferences, meetings, and special events from initial concept through completion.</li><li>
Serve as the primary point of contact for clients, understanding their needs and ensuring their expectations are met or exceeded.</li><li>
Coordinate with vendors, venues, and internal departments to secure necessary resources and services.</li><li>
Develop and manage event budgets, monitor expenses, and ensure cost-effective solutions without compromising quality.</li><li>
Oversee on-site event operations, including setup, registration, technical support, and troubleshooting.</li><li>
Maintain detailed documentation and post-event reports to evaluate success and identify areas for improvement.</li><li>
Implement and enforce compliance with organizational policies, safety regulations, and industry best practices.</li><li>
Train and supervise conference services staff and temporary event personnel as needed.</li></ul><p><b>
Skills:</b></p><p>
The Conference Services Manager utilizes strong organizational skills daily to coordinate complex event logistics and ensure all details are addressed promptly. Communication skills are essential for negotiating with vendors, collaborating with internal teams, and providing clear guidance to staff and clients. Proficiency with event management software and technology enables efficient scheduling, registration, and resource allocation. Budgeting and financial acumen are applied to monitor expenses and optimize resource use without sacrificing quality. Additionally, problem-solving skills are critical for addressing unexpected challenges during event execution, ensuring a smooth and successful experience for all participants.</p></div>

Sage Hospitality

<div>Why us?:
<div>
Hotel Per LA, is seeking a<b> Conference Services Manager</b> for our independent, luxury lifestyle property located in Downtown Los Angeles.</div><div></div><div><br>
Sage Hospitality Group company, is currently seeking a passionate, enthusiastic and purpose driven manager to deliver artful hospitality at luxury lifestyle flagship hotel and restaurant in Downtown Los Angeles.</div><div></div><div><br>
The hotel is an independent, luxury lifestyle property located in DTLA. The property is housed in a gorgeously restored historic building and a quick walk from the Museum of Contemporary Art, Disney Concert Hall and Grand Central Market. With stunning design details, including many hidden corners for guests to explore, the property showcases the glamor of LA without losing sight of its playful side.</div><div>
The hotel&rsquo;s public areas will serve as &lsquo;the locals&rsquo; living room&rsquo; and be popular with local creatives, as well as guests seeking access to the city&rsquo;s cultural institutions, the buzzing culinary scene or the city&rsquo;s arena. The property features chic guestrooms with a vintage feel and custom furniture; an exciting new restaurant concept - Per L'Ora, a caf&eacute; - Cafe Ora and downtown LA&rsquo;s most stunning rooftop pool terrace and lounge- Bar Clara.</div>
Job Overview:
<div>
Plan, organize and manage the in house details for large group and convention booking (e.g. Guest rooms, menus, set-up, etc.) Participate in negotiating meetings/functions, rooms, rates and all related requirements. Ensure maximization of room and meeting space, revenues, and profits while delivering a quality product. Focus on execution of all aspects of event planning including coordination from the signing of a group contract forward, VIP needs, amenities, group resumes, and rooming lists.</div>
Responsibilities:
<ul><li>Responsible for the management and planning of meetings/conventions and related activities.</li><li>
Attends Banquet Event Order (BEO) and staff meetings and perform as a team leader for all hotel department staff participating in the event delivery process.</li><li>
Achieve a minimum of 90% of productivity goals and 100% of activity goals, as established by management.</li><li>
Coordination of all group business as developed by the sales manager. Contact and appropriately follow-up on all signed/contracted business within 5 working days. Determination and coordination of all event planning needs.</li><li>
Maintain well documented, accurate, organized and up to date file management in order to serve client and the employer in the most expedient, organized and knowledgeable manner.</li><li>
Develop customer profiles and maintains an effective trace system including trace dates and references resulting in superior account service and increased revenues.</li><li>
Develops strong customer relationships through appropriate client communication and the use of professional, courteous and ethical interpersonal interaction.</li><li>
Follow up on all client needs and inquiries in an efficient and expedient manner.</li><li>
Focuses on revenue-generating activity and maximizes selling time through retaining accounts/clients, maximizing account yield opportunities and sales effectiveness.</li><li>
Detail, up-sell and detail the program with the client including; verification and modification of space requirements, audio-visual, times, equipment, menus, themes/decorations, etc. Prepare the appropriate resumes and paperwork to ensure quality service.</li><li>
Manage function details and related activities to ensure that program requirements are satisfied. Anticipate and handle customer complaints and/or problems to ensure quality product delivery, customer satisfaction and repeat business.</li><li>
Oversees all billing details for hotel groups to include processing of deposits, direct bill applications, credit card authorizations and coordination with accounting.</li><li>
Improve hotel convention services' products through; (a) participate in the development of new sales tools and systems, (b) participate in the analysis of the strengths and weakness of our competitions product, and (c) analysis, understanding, and satisfaction of our customers&rsquo; needs.</li><li>
Monitor and control individual client event budgets and details to maximize revenues and minimize expenses while ensuring delivery of a quality product.</li><li>
Attend and lead pre conference meetings as needed. Coordinate the pre-con between the client and hotel staff and review the details of the BEO with all parties.</li><li>
Close out all groups to include pickup in sales system (Delphi) and commission owed, including processing with accounting.</li></ul>
Qualifications:
<div><b>
Education/Formal Training</b></div><div>
More than two years of post high school education.</div><div></div><div><b><br>
Experience</b></div><div>
One to two full years of employment in a related position with this company or other organization(s).</div><div></div><div><b><br>
Knowledge/Skills</b></div><ul><li>
Requires a working knowledge of banquet/catering food and beverage services, policies or operations.</li><li>
Requires knowledge of computer equipment.</li><li>
Requires compiling facts and figures in accordance with established procedures.</li><li>
Supervisory skills needed.</li><li>
Communication skills required to provide information and associated services to hotel management and guests.</li><li>
Excellent hearing necessary for verbal interaction with guests and associates.</li><li>
Excellent vision necessary to view set-ups.</li><li>
Excellent speech communication skills required for verbal interaction with guests and associates.</li></ul><div></div><div><b><br>
Physical Demands</b></div><div>
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</div><ul><li>
Lifting, pushing, pulling and carrying tables, chairs, boxes (50 lb. maximum) occasionally.</li><li>
Bending/kneeling required for taping down cords, skirting tables, picking up floor after function occasionally.</li><li>
Mobility - ability to service clients on a moment notice, variable distances.</li><li>
Continuous standing required for function observation, client site inspections (one hour minimum to four hours maximum). Climbing stairs of approximately 55 steps 3-5% of 10 hours daily.</li></ul><div><b>
Environment</b></div><div>
Inside 95% of 10 hour day. Outside 5% of 10 hour day. Temperatures - extreme summer heat of 95 degrees and above, and winter cold.</div>
Benefits:
<ul><li><div>
Medical, dental, &amp; vision insurance</div></li><li><div>
Health savings and flexible spending accounts</div></li><li><div>
Basic Life and AD&amp;D insurance</div></li><li><div>
Company-paid short-term disability</div></li><li><div>
Paid time off for vacation, sick time, and holidays</div></li><li><div>
Eligible to participate in the Company&rsquo;s 401(k) program with employer matching</div></li><li><div>
Employee assistance program</div></li><li><div>
Tuition Reimbursement</div></li><li>
Eligible for a discretionary bonus</li><li><div>
Great discounts on Hotels, Restaurants, and much more.</div></li><li><div>
Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral</div></li></ul>
Salary: USD $70,304.00 - USD $75,000.00 /Yr.</div>

Conference Service Manager

Woodside Hotel Group

<p></p><div><p>The Monterey Plaza Hotel &amp; Spa is a luxury property within the Woodside Hotel Group collection. This 282-room property has four penthouse suites, over 30,000 square feet of meeting space, expansive exterior space known as the Plaza, the Promenade and the Terrace, and an award-winning food and beverage program. Banquets, Coastal Kitchen, Schooners, Lobby Lounge, Tidal Coffee, and Room Service provide guests, groups, and local visitors numerous dining options. Vista Blue Spa offers a wide array of services in an outstanding location on the penthouse suite level and hosts the Fitness Center in addition to retail and sundries. The Monterey Plaza is the only property in Monterey ranked No. 1 for both business and leisure by Trip Advisor. The Monterey Plaza&rsquo;s mission is to consistently operate as one team, to produce raving fans, loyal guests and associates while achieving annual financial expectations. Enthusiastically taking care of our guests defines hospitality at our property.</p><p>
We are seeking a Meetings &amp; Events Manager to join our award-winning team.</p><p>
The Meetings &amp; Events Manager is responsible for the management of group business after booking by the Sales department; generally, for groups with more than twenty-one (21) sleeping rooms. They will also respond to telephone and online requests for bookings and service of social events and weddings. These responsibilities include client development to ensure profitable events and functions, repeat and referred business. Accordingly, they upsell menus, suggest d&eacute;cor, floral, spa treatments, entertainment, and other enhancements to achieve their sales and guest satisfaction goals. They are a liaison between the hotel&rsquo;s business interests, hotel personnel, and the group client. The Meetings &amp; Events Manager represents the Monterey Plaza Hotel &amp; Spa in a manner that enhances the reputation of the hotel within their market segment, the local community, and within the industry.</p><p><b>
ESSENTIAL FUNCTIONS</b></p><ul><li>
Executes their market segment&rsquo;s business plan utilizing hotel assets. Manages client relations, upsells, and represents the hotel and market segment according to luxury property and Monterey Plaza Hotel &amp; Spa standards.</li><li>
Ensures profitable contracts are implemented on behalf of the hotel by regularly reviewing banquet event order details, attending pre-conference and other planning meetings, addressing required food and beverage contribution. Strategizes to achieve or exceed their budgeted market segment goals quarterly. Regularly meets with the Director of Meetings &amp; Events to evaluate client development efforts and strategize how to maximize spend.</li><li>
Maximizes sales and service by guiding clients through the finer details of events planning; suggests appropriate room sets, d&eacute;cor, floral, linens, and audio-visual requirements, and menus, spa experience, and other hotel services. Upsells food and beverage.</li><li>
Responsible for guest relations as it pertains to their market segment, which includes development of both prospective and existing business. Conducts site inspections with a guided tour offering detailed descriptions of services offered for potential and definite business by either a pre-arrangement or walk-in basis.</li><li>
Contacts clients to complete the resume questionnaires, review hotel policies and procedures, and finalize their banquet event order including completing special arrangements such as golf tee times, spouse tours, spa treatments, and restaurant reservations. Ensures client&rsquo;s deposits are received. Confirms completed rooming lists, special arrangements, amenity requests, and menus and distributes all information as required.</li><li>
Creates, writes, proofs, and distributes banquet contracts, banquet event and change orders, room diagrams, and conference resumes. Processes accurate and timely information throughout the hotel as it pertains to their market accounts, performance results and future business. Ensures all on a need-to-know basis are appropriately informed in a timely manner. Completes all reports in a timely and conscientious manner as required or upon request.</li><li>
Ensures Banquets billing information is relayed to Accounts Receivable in a manner that is both accurate and timely. Gives direction to the Banquet Captains to ensure the efficiencies of their respective positions are met as it relates to meeting and exceeding service expectations.</li><li>
Responsible to check banquet room set-ups against banquet event order specifications. Acts as the client liaison with the banquets operational team to ensure functions run smoothly and according to the client&rsquo;s expectations. Introduces client to the Banquet Captains to ensure the efficiencies of their respective positions are met as it relates to meeting and exceeding the guest&rsquo;s expectations.</li><li>
Initiates consistent relevant communication with the Banquet Captains, Banquet Sous Chef, the senior Food &amp; Beverage and Rooms management teams in addition to the senior Sales management team with respect to associate performance, client needs, sales efforts, and results.</li><li>
Attends weekly Meetings &amp; Events, Department Head, and Sales &amp; Marketing meetings. Represents the hotel at pre-cons, site visits, trade shows, and other meetings as necessary or as directed.</li><li>
Works cooperatively and in coordination with all other hotel departments and third-parties to deliver exceptional guest service to a luxury property standard.</li><li>
Observes all safety protocols and holds others accountable to hotel and departmental safety standards and procedures.</li><li>
Completes other duties and special projects as assigned.</li></ul><h1 class="jobSectionHeader"><b>
ADDITIONAL RESPONSIBILTIIES</b></h1><ul><li>
Attends post-conference meetings when possible and records client preferences and send thank you notes to the client. Ensures a thank you is emailed along with an evaluation survey.</li><li>
Ensures key details have been arranged according to banquet event order specifications and will meet or exceed guest expectations.</li><li>
Introduces key guest contacts and meeting planners personally to the operational team responsible for their function. Acts as an on-site liaison for clients.</li><li>
Due to the nature of the hospitality industry, they will be required to work a flexible schedule that meets business demands. While the schedule will primarily be Monday through Friday, the schedule may include weekend or holiday shifts.</li></ul><p></p><p><b>
TRAVEL</b></p><p>
This position may travel occasionally for sales blitzes; trade shows or for departmental meetings. Any required travel is primarily local during the business day. Some out-of-area travel may be required and must be pre-approved by the Director of Meetings &amp; Events.</p><p><b>
QUALIFICATIONS</b></p><ul><li>
Must have previous or current sales experience and computer experience.</li><li>
Long hours sometimes required.</li><li>
Good time management skills, the ability to build rapport, upsell, negotiate and close business is critical.</li><li>
Working knowledge of Amadeus/Delphi (Salesforce) and MS Office programs, such as Excel, Word, and Outlook is also needed.</li><li>
Ability to type a minimum of 50 words per minute, proofreading skills.</li><li>
Must be able to communicate with all departments effectively and efficiently.</li><li>
Ability to work independently and have good time management skills.</li><li>
Ability to work a flexible schedule, including evenings, weekends and holidays, is required.</li><li>
Must have high degree of attention to detail, organizational skills, excellent communication skills (both oral and written).</li><li>
Strong leadership capabilities and the ability to build client relationships with internal and external customers.</li><li>
The position requires a high level of professionalism.</li></ul><p><b>
REQUIRED EDUCATION AND EXPERIENCE</b></p><p>
High School diploma or GED needed.Two to four-year college undergraduate degree is preferred or the equivalent in work experience. Previous convention services, sales or catering experience is preferred. Hotel experience is strongly preferred.</p><h3 class="jobSectionHeader"><b>
PHYSICAL DEMANDS</b></h3><p>
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p><p>
While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to stoop, kneel, crouch, or crawl and taste or smell. The employee is occasionally required to sit. The employee must regularly lift and/or move up to 25 pounds and frequently lift and/or move up to 50 pounds.</p><h2 class="jobSectionHeader"><b>
WORK ENVIRONMENT</b></h2><p>
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p><p>
This position operates in varied environments, which may include home office, client offices, various modes of transportation, hotel and conference trade shows, and site visits. They will routinely use standard office equipment such as computers, phones, photocopiers, and filing cabinets. The position requires traveling to and from businesses resulting in prolonged sitting in a car, airport or plane, or in an office.</p><p>
While performing the duties of this job, the employee is frequently exposed to outside weather conditions and extreme cold. The employee is occasionally exposed to moving mechanical parts, fumes or airborne particles, and toxic or caustic chemicals<b>. </b>The noise level in the work environment is usually moderate.</p><p><b>
GROOMING</b></p><p>
All employees must maintain a neat, clean and well-groomed appearance (specific standards available.)</p><p><b>
PAY SCALE</b></p><p>
The pay scale for this position is $36.58 per hour and bonus eligible. This is the pay rate for this position that the Hotel reasonably expects to pay.</p><p></p><p><br>
Monterey Plaza Hotel and Spa is an equal employment opportunity employer. Company policy prohibits unlawful discrimination based on race, color, national origin, ancestry, ethnicity, religion (including religious dress and grooming), sex, gender, sexual orientation, gender identity (including gender-related appearance and behavior), partnership status, pregnancy (childbirth, breastfeeding, or related medical condition), age, physical or mental disability, medical condition, military or veteran status, status as a victim of domestic violence, sexual assault, or stalking, genetic information, marital status, ethnicity, alienage, citizenship status or any other protected classification, in accordance with applicable federal, state, and local laws. Consistent with the American&rsquo;s With Disabilities Act, applicants may request accommodation needed to complete the application process. Please contact the People and Culture Department if you have any questions regarding this policy.</p></div><p></p>

Meetings and Events Manager, Non-Exempt

Hilton

<div><p>Event Service Manager - Conrad Orlando</p><p>
As one of the most anticipated openings, be part of the legacy as the opening <b>Event Service Manager</b>! Join us in creating a legacy within a brand you can stay inspired with a team that will become family. The newest Conrad Hotel in Hilton&rsquo;s luxury portfolio is set to open January 2024 in Orlando.</p><p>
</p><p>Inspired by nature and fashioned for adventure, Conrad Orlandosits on the 1,100-acre Evermore Orlando Resort bordering Walt Disney World with a 20-acre tropical beach and 8-acre lagoon setting the stage for luxury which is as harmonious as it is captivating.</p><p>
</p><p>The stunning resort will feature 433 rooms (to include 51 impeccably designed suites and 10 spacious family suites), 65,000 square feet of meeting space (40,000 indoor and 25,000 outdoor), a tranquil spa, two 18-hole golf courses, and 6 food and beverage outlets. This includes 3 restaurants (rooftop, southern Italian, and poolside), a cocktail bar, marketplace and in-room dining.</p><p>
</p><p>In this role, you will be overseeing the execution of events, serving as a link between the customer and the hotel. You'll coordinate various hotel departments, ensuring each plays their designated role during on-site events.</p><p>
</p><p>The ideal candidate will have previous hotel experience, preferably in events.</p><p>
</p><p><b>Want to learn more?</b>News Release on Conrad Orlando</p><p>
</p><p></p><p><b>Why join the Conrad brand?</b></p><p>
The modern luxury concept empowers you to deliver:</p><ul><li>
Personalized service with authenticity and passion</li><li>
Impactful experiences</li><li>
Creativity in our products and services</li></ul><p><b>
What will I be doing?</b></p><p>
As Event Service Manager you will be responsible for event execution between the hotel and the customer during the meeting or event. Acts as liaison between the customer and the hotel by directing each department within the hotel as to their specific role in the on-site event. Successful achievement of this goal will ultimately result in a major contribution to the re-booking of the business for future dates. Maximizes revenues through effective up-selling of products and services. Serve as the event planner primary contact during event on property and is responsible for his/her experience.
</p><p>Specifically, your essential functions will be to perform the following tasks to the highest standards:</p><ul><li>
Provide direction and supervision to affected departments and team members during the execution of meeting and/or event.</li><li>
Directly serve on site group and catering customers in a proactive manner.</li><li>
To organize, plan and prioritize your duties by developing plans and goals.</li><li>
Timely communication to internal and external clients via telephone, email, written documents or in person.</li><li>
Demonstrate knowledge of job systems, products, booking systems, and processes.</li><li>
Resolve conflicts and negotiate with others while handling complaints, settling disputes, and resolving grievances and conflicts.</li><li>
Selling and influencing both internal and external clients.</li><li>
Make decisions and solve problems by analyzing and evaluating the issues and determine the best solution.</li><li>
Ensure high quality service by communicating and assisting others to understand the guest needs, providing direction and guidance, feedback and individual coaching when needed.</li><li>
Participate in customer site inspections and assist with the sales process as necessary.</li><li>
Other duties as necessary based on business needs.</li><li>
Regular attendance</li></ul><p><b>
What are we looking for?</b></p><ul><li>Minimum Years of Experience: one to two years of Hospitality related experience.
</li></ul><p>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:</p><ul><li>
Knowledge of the hotel property management systems (Delphi.fdc)</li><li>
Relevant degree, in business development or other relevant business field, from an academic institution (CMP, CPCE)</li></ul><p>
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:</p><ul><li>
Hospitality - We're passionate about delivering exceptional guest experiences.</li><li>
Integrity - We do the right thing, all the time.</li><li>
Leadership - We're leaders in our industry and in our communities.</li><li>
Teamwork - We're team players in everything we do.</li><li>
Ownership - We're the owners of our actions and decisions.</li><li>
Now - We operate with a sense of urgency and discipline.</li></ul><p>
In addition, we look for the demonstration of the following key attributes:</p><ul><li>
Quality</li><li>
Productivity</li><li>
Dependability</li><li>
Customer Focus</li><li>
Adaptability</li></ul><p><b>
What will it be like to work for Hilton?</b></p><p>
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</p><p>
The Benefits &ndash; Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:
</p><ul><li>Access to pay when you need it through DailyPay</li><li>
Medical Insurance Coverage &ndash; for you and your family</li><li>
Mental health resources including Employee Assistance Program</li><li>
Best-in-Class Paid Time Off (PTO)</li><li>
Go Hilton travel program: 100 nights of discounted travel</li><li>
Parental leave to support new parents</li><li>
Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications</li><li>
401K plan and company match to help save for your retirement</li><li>
Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount</li><li>
Career growth and development</li><li>
Team Member Resource Groups</li><li>
Recognition and rewards programs</li><li>Available benefits may vary depending upon property-specific terms and conditions of employment.</li></ul><p>
</p><p>#LI-MD1</p></div>

Event Service Manager - Conrad Orlando

<div><p>Group, Conference, and Events Sales Manager</p><p>
A Group, Conference, and Events (GCE) Sales Manager manages the Groups, Conference and Events Sales office and the on-property Reservations Team to actively convert customer enquiries into confirmed sales.<br>
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<b>What will I be doing?</b><p><br>
As Group, Conference, and Events (GCE) Sales Manager, you will manage the Groups, Conference and Events Sales office and the on-property Reservations Team to actively convert customer enquiries into confirmed sales. The Group, Conference, and Events (GCE) Sales Manager will interact frequently with customers and Guests to learn about their needs and develop relationships from which to earn repeat and expanded business. Specifically, you will be responsible for performing the following tasks to the highest standards:</p><ul>
<li>Maximise all Group, Conference, and Event revenue opportunities</li>
<li>Review business plans, identify gaps and ensure proactive efforts to fill capacity and meet set targets</li>
<li>Contribute to the selling strategy of the hotel, and manage the departments' adherence to achieving that strategy</li>
<li>Understand the competitive market place and implement approaches to ensure the hotel stays ahead in the local market</li>
<li>Conduct weekly spot checks of five bookings carried out with a minimum of 90% achieved in any departmental and system audits for any Team Member</li>
<li>Ensure the Group, Conference, and Events (GCE) Sales Team Members are developed effectively and generate a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts</li>
<li>Manage and develop the Group, Conference, and Events (GCE) Sales Team to ensure career progression and effective succession planning within the hotel and company</li>
<li>Organise hotel promotional activities</li></ul><b>
What are we looking for?</b><p><br>
A Group, Conference and Events Sales Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:</p><ul>
<li>Demonstrated previous managerial or supervisory experience in a Reservations and/or Conference and Events Sales function in the hotel/leisure sector</li>
<li>Strong leadership skills to effectively manage and motivate the team to achieve high levels of performance and exceed targets</li>
<li>Strong analytical skills to understand key business indicators and competitive trends and develop approaches to these challenges</li>
<li>Excellent selling capability and an ability and desire to coach selling techniques to their team</li>
<li>Excellent organisational and planning skills</li>
<li>Accountable and resilient</li>
<li>Ability to work under pressure</li>
<li>Flexibility to respond to a range of different work situations</li></ul>
<p>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:</p><ul>
<li>Knowledge of the hotel property management systems</li>
<li>Previous experience in the same or similar role</li></ul><br>
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What will it be like to work for Hilton?</b><br>
<p>Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</p></div>

Group, Conference, and Events Sales Manager

<div><p>Assistant Banquet Manager</p><p>
Banquet Assistant Manager is responsible for assisting with managing all Outdoor Catering operations to deliver an excellent Guest and Member experience while optimizing sales and ensuring targets are met.</p><p><b><br>
What will I be doing?</b><br>
<br>
Banquet Assistant Manager, you are responsible for assisting with managing all aspects of Conference and Banqueting operations to deliver an excellent Guest and Member experience. An Outdoor Catering Operations Assistant Manager will also be required to optimize sales and provide leadership to the team to ensure targets are met. Specifically, you will be responsible for performing the following tasks to the highest standards:</p><ul><li>
Assist in managing all Conference and Banqueting operations</li><li>
Maintain exceptional levels of customer service</li><li>
Ensure compliance of brand standards</li><li>
Evaluate guest satisfaction levels with a focus on continuous improvement</li><li>
Aware of trends and propose ideas to build the range and quality of Conference and Banquet</li><li>
Optimise sales and contain costs, identifying any areas for action</li><li>
Set achievable budgets and other short- and long-term functional goals</li><li>
Provide effective leadership to the Conference and Banquet teams to ensure targets are met and exceeded both for the hotel and individual development</li><li>
Maintain good communication and work relationships in all hotel areas and with external customers and suppliers</li><li>
Ensure staffing levels cover business demands</li><li>
Ensure that training is carried out on an ongoing basis</li><li>
Ensure communication meetings are conducted and post-meeting minutes generated</li><li>
Manage staff performance issues in compliance with company policies and procedures</li><li>
Recruit, manage, train and develop the Front Office team</li><li>
Assist other departments wherever necessary</li></ul><p><b>
What are we looking for?</b><br>
<br>
Banquet Operations Assistant Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:</p><ul><li>
Strong knowledge of hotel/leisure/service sector</li><li>
Record of success in Conference and Beverage, specifically the ability to deliver profit, control costs, and build customer loyalty</li><li>
Exceptional communication skills</li><li>
Exceptional leadership skills to create a winning team</li></ul><p>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:</p><ul><li>
Conference and Banquet Operations experience in a managerial position in hotel/Events Centre or similar</li></ul><p><b><br>
What will it be like to work for Hilton?</b><br>
</p><p>Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</p></div><p></p>

Assistant Banquet Manager

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