configuration management analyst

MedImpact

<div><h3 class="jobSectionHeader">Exemption Status:</h3>
United States of America (Non-Exempt)
$25.33 - $33.25 - $41.16
&ldquo;Pay scale information is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any selected candidate or employee, which is always dependent on actual experience, education, qualifications, and other factors. A full review of our comprehensive pay and benefits will be discussed at the offer stage with the selected candidate.&rdquo;
This position is not eligible for Sponsorship.
MedImpact Healthcare Systems, Inc. is looking for extraordinary people to join our team!
Why join MedImpact? Because our success is dependent on you; innovative professionals with top notch skills who thrive on opportunity, high performance, and teamwork. We look for individuals who want to work on a team that cares about making a difference in the value of healthcare.
At MedImpact, we deliver leading edge pharmaceutical and technology related solutions that dramatically improve the value of health care. We provide superior outcomes to those we serve through innovative products, systems, and services that provide transparency and promote choice in decision making. Our vision is to set the standard in providing solutions that optimize satisfaction, service, cost, and quality in the healthcare industry. We are the premier Pharmacy Benefits Management solution!<h1 class="jobSectionHeader">
Job Description</h1>
Summary
The Configuration Analyst II designs, builds, and maintains claims system configurations to ensure accurate, compliant adjudication across healthcare programs such as FFS and MCO. This role translates complex business and regulatory requirements into system rules&mdash;covering benefits, pricing, and edits&mdash;while collaborating with stakeholders and technical teams to ensure solutions are implemented correctly and perform as intended. The analyst supports new implementations, benefit updates, and ongoing system maintenance by troubleshooting issues and optimizing performance, while also promoting quality and operational excellence through adherence to governance standards, thorough documentation, and continuous process improvements.
Essential Duties and Responsibilities include the following. Other duties may be assigned.<ul><li>
Configure pharmacy, formulary, and benefit plan components within the claims adjudication system to accurately implement approved change requests.</li><li>
Manage assigned workload to ensure all configuration tasks and change requests are completed within established timelines and service level expectations.</li><li>
Develop deep expertise in claims system logic, including adjudication processing, system constraints, benefit coding structures, and plan&ndash;group&ndash;carrier relationships to ensure configuration designs meet intended business outcomes.</li><li>
Analyze, troubleshoot, and resolve basic to moderately complex claims processing issues and customer inquiries; escalate complex issues as needed while ensuring timely resolution and clear communication.</li><li>
Collaborate closely with clients, business partners, and internal stakeholders to gather, clarify, and translate business requirements into effective configuration solutions that are accurately documented, developed, tested, and implemented.</li><li>
Apply standardized design methodologies and governance practices to ensure configuration solutions are efficient, scalable, and sustainable; provide clear justification and documentation for non-standard designs.</li><li>
Perform in-unit testing and validation to confirm configurations function as expected, meet business requirements, and support accurate claims adjudication.</li><li>
Execute end-to-end workflow activities, including pre-assessment, design, configuration, and unit testing, across varying levels of complexity (Level 1&ndash;3 tasks).</li><li>
Leverage strong organizational, prioritization, and project coordination skills to manage multiple initiatives while maintaining high quality and accuracy.</li><li>
Support and mentor junior analysts (Level I), providing training, guidance, and assistance with more complex configuration scenarios.</li><li>
Create, maintain, and enhance detailed documentation of client plan designs, including adjudication hierarchies, edits, restrictions, tables, carrier relationships, and configuration best practices.</li><li>
Partner with Testing &amp; Validation teams to ensure seamless transition of configurations into formal testing cycles and production readiness.</li><li>
Contribute to continuous improvement efforts by identifying opportunities to streamline configuration processes, enhance quality, and improve overall operational efficiency.</li></ul>
Supervisory Responsibilities
No supervisory responsibilities 
Client Responsibilities
This is an internal and external client facing position that requires excellent customer service skills and interpersonal communication skills (listening/verbal/written). One must be able to; manage difficult or emotional client situations; Respond promptly to client needs; Solicit client feedback to improve service; Respond to requests for service and assistance from clients; Meet commitments to clients.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
BS/BA and 2+ years&rsquo; experience or equivalent combination of education and experience
Computer Skills
Intermediate knowledge of MS Office / Word, PowerPoint, Outlook and MS Excel. The ability to run SQL queries and script load.
Certificates, Licenses, Registrations
Pharmacy Technician License or National Certification helpful.
Other Skills and Abilities<ul><li>
Ability to gather business requirements and client specifications. Demonstrated ability to positively interact with clients, internal customers, and peers. Demonstrated willingness to take accountability for achieving service commitments and a demonstrated ability to achieve results.
</li></ul><ul><li>Demonstrates ability to appear for work on time, follow directions from a supervisor, interact well with co-workers, understand and follow work rules and procedures, comply with corporate policies, goals and objectives, accept constructive criticism, establish goals and objectives, and exhibit initiative and commitment.</li></ul><ul><li>
Strong understanding of healthcare domain concepts, including FFS, MCO, pharmacy benefits, and plan structures.</li></ul><ul><li>
Strong organizational and time management skills, with the ability to manage multiple priorities and meet deadlines.</li></ul><ul><li>
Effective communication skills (written and verbal) to clearly document designs and explain complex concepts to stakeholders.</li></ul><ul><li>
Proficiency in tools such as Excel, SQL (preferred), and ticketing/workflow systems (e.g., JIRA, SalesForce).</li></ul>
Reasoning Ability 
<ul><li>Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.</li></ul><ul><li>
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.</li></ul>
Mathematical Skills 
<ul><li>Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.</li></ul><ul><li>
Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry.</li></ul>
Language Skills<ul><li>
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.</li></ul><ul><li>
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.</li></ul>
Competencies To perform the job successfully, an individual should demonstrate the following competencies:
Composure
Decision Quality
Organizational Agility
Problem Solving
Customer Focus
Drive for Results
Peer Relations
Time Management
Dealing with Ambiguity
Learning on the Fly
Political Savvy
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is regularly required to stand; walk; use hands to finger, handle, or feel and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Ability to maintain clear near visual acuity at approximately 20 inches or less (i.e., &ldquo;close vision&rdquo;) to accurately read fine print, view computer screens, and handle small objects. Requires adequate color vision and depth perception to support safety and precision in detail-oriented tasks.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
This position may regularly be exposed to or encounter moving mechanical parts, high, precarious places, fumes or airborne particles, toxic or caustic chemicals, outdoor weather conditions, risk of electrical shock or vibration. The noise level in the work environment is usually moderate (examples: business office with computers and printers, light traffic).
Work Location
This position works on-site at the San Diego Headquarters or other company location (or from a remote location with management approval based on business requirements). Must provide adequate support to internal clients; be available for regular interactions and coordination of work with other employees, colleagues, clients, or vendors; as well as be available to facilitate effective decisions through collaboration with stakeholders.
Working Hours
This is a full-time non-exempt position requiring one to be able to work overtime from time to time in order to get the job done. Therefore, one must have the ability to work nights, weekends or on holidays as required. This may be changed at any time to meet the needs of the business. The typical working hours for this position are Monday through Friday from 8:00am to 5:00pm.
Travel
This position requires no travel; however, attendance may be required at various local conferences and meetings.<h1 class="jobSectionHeader">
The Perks:</h1><ul><li>
Medical / Dental / Vision / Wellness Programs</li><li>
Paid Time Off / Company Paid Holidays</li><li>
Incentive Compensation</li><li>
401K with Company match</li><li>
Life and Disability Insurance</li><li>
Tuition Reimbursement</li><li>
Employee Referral Bonus</li></ul>
To explore all that MedImpact has to offer, and the greatness you can bring to our teams, please submit your resume to www.medimpact.com/careers
MedImpact, is a privately-held pharmacy benefit manager (PBM) headquartered in San Diego, California. Our solutions and services positively influence healthcare outcomes and expenditures, improving the position of our clients in the market. MedImpact offers high-value solutions to payers, providers and consumers of healthcare in the U.S. and foreign markets.<h2 class="jobSectionHeader">
Equal Opportunity Employer, Male/Female/Disabilities/Veterans</h2><h2 class="jobSectionHeader">
OSHA/ADA:</h2>
To perform this job successfully, the successful candidate must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. 
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.<h2 class="jobSectionHeader">
Disclaimer:</h2>
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.</div>

Configuration Analyst II

Orion Lending

<div>Company Mission
Orion Lending is a Nationwide Mortgage Banker, founded by proven industry leaders, who bring a legacy of success and ambition to the Mortgage Banking industry. At the core of our business philosophy is a commitment to extraordinary service, honesty, and clear communication. Our team is comprised of highly seasoned professionals who share Orion Lending's objective to revolutionize our partners' expectations. At Orion Lending, we combine innovative technology, a wide array of products and competitive pricing, to assist our network of originators grow and develop their referral business and clientele.
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Position Summary
The SR Business Analyst - Mortgage Systems is a specialized role within the Operational Excellence team, purpose-built to bridge mortgage operations knowledge and Vesta LOS system configuration. As the Vesta LOS pilot moves toward full production and the organization scales its loan channel capabilities, the demand for deep configuration knowledge, workflow translation, and requirements precision continues to grow. This role was created to meet that demand &mdash; and to ensure the OE team has the depth needed to deliver at pace.
What sets this role apart from a traditional business analyst is the expectation of hands-on understanding of how Vesta is structured &mdash; objectives, tasks, relevancy logic, field IDs, and automation rules &mdash; so that requirements do not stop at the 'what' but extend to the 'how it configures.' The successful candidate is a natural translator: someone who can observe what a user does today and articulate exactly what that workflow looks like inside Vesta.
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This is a high-impact, highly visible role for someone who wants to go deep on mortgage technology and become a true subject matter expert in LOS configuration. The SR Business Analyst - Mortgage Systems will work directly alongside the OE Manager, building configuration fluency over time and expanding the team's collective ability to support an enterprise-scale LOS implementation.
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Specific Duties and Responsibilities</h5>
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Workflow Analysis &amp; Configuration Translation<ul><li>Analyze current-state mortgage workflows across all loan channels (Retail, Wholesale,</li></ul>
Conventional, FHA, VA, USDA, Non-Agency, DPA) and translate them into Vesta LOS configuration requirements.<ul><li>Document workflows at the task, objective, and logic level &mdash; identifying how existing processes</li></ul>
map to Vesta construct such as objectives, tasks, relevancy rules, automation triggers, and field behaviors.<ul><li>Produce configuration-ready requirement specifications using precise Vesta terminology: objective names, task names, field IDs, eligibility logic, and expected system behavior.</li><li>Partner with the OE Manager to understand configuration patterns and become capable of independently scoping configuration changes for review and approval.</li></ul>
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Ticket Intake &amp; Backlog Support</h5><ul><li>Own the intake and triage of Vesta pilot and Solutions Delivery tickets &mdash; translating user-reported symptoms into properly scoped configuration tickets that the admin team can act on without back-and-forth.</li><li>Apply Vesta configuration terminology to all ticket submissions, including objective name, task name, field reference, expected behavior, and configuration scope.</li><li>Support the OE Manager in clearing the open backlog of Solutions Delivery and pilot tickets by preparing fully formed requirements documents for pending items.</li><li>Track ticket status, blockers, and resolution timelines; provide regular reporting to the OE Manager.</li></ul>
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Requirements Gathering &amp; Documentation</h5><ul><li>Collaborate with Operations, Underwriting, Closing, Disclosure, and Account Management SMEs to gather requirements for new features, product launches, and workflow enhancements.</li><li>Produce Business Development Requirements documents that articulate both functional and configuration-level requirements, suitable for handoff to the Vesta admin team or for OE Manager review.</li><li>Ensure requirements move beyond 'what users need' to 'what Vesta must do' &mdash; producing configuration-level specifications that are immediately actionable by the Vesta admin team.</li><li>Maintain organized requirements and workflow documentation within project management tools (Jira, ClickUp, or equivalent).</li></ul>
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Configuration Knowledge &amp; Team Depth</h5><ul><li>Develop working knowledge of Vesta configuration architecture sufficient to contribute independently to configuration scoping, requirements writing, and workflow design discussions.</li><li>Participate in configuration review sessions, CRB decisions, and workflow design discussions alongside the OE Manager to build institutional knowledge.</li><li>Maintain configuration documentation, including workflow maps, objective/task inventories, and relevancy logic guides, to ensure configuration knowledge is shared and accessible across the team.</li><li>Identify documentation gaps in existing Vesta configuration and recommend improvements to support team scalability and onboarding.</li></ul>
Product Launch &amp; UAT Support<ul><li>Assist in requirements gathering and configuration scoping for new product launches including VA, USDA, Non-Agency, and DPA.</li><li>Support UAT cycles by reviewing test scenarios against configuration requirements and flagging gaps between expected and actual system behavior.</li><li>Coordinate with the Sr. Test Lead to ensure that test cases reflect the configuration-level intent of each workflow &mdash; not just the user-facing behavior.</li><li>Contribute to Closing &amp; Funding UAT completion and other deferred testing cycles as prioritized by the OE Manager.</li></ul>
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Vendor &amp; System Integration Awareness</h5><ul><li>Develop working knowledge of third-party integrations connected to Vesta &mdash; including Smart Fees, AUS engines (DU/LPA), pricing engines, and STAR &mdash; to understand how configuration decisions interact with downstream system behavior.</li><li>Participate in vendor discussions and system release reviews as needed to understand upcoming changes that may impact configured workflows.</li><li>Flag integration-related configuration risks during requirements development &mdash; identifying where a workflow change in Vesta may affect a connected system or trigger an unexpected downstream result.</li><li>Maintain awareness of the Vesta product roadmap and vendor release notes to proactively identify configuration opportunities or impacts relevant to current workstreams.</li></ul>
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Change Management &amp; Stakeholder Communication</h5><ul><li>Support the Manager of OE in communicating workflow and configuration changes to impacted operations teams &mdash; translating technical configuration updates into plain-language summaries that users can act on.</li><li>Assist in developing training materials, quick reference guides, and workflow documentation for end users when new features or configuration changes are released to production.</li><li>Participate in CRB (Configuration Review Board) meetings as a requirements and workflow resource &mdash; providing context on business need and workflow rationale to support configuration decisions.</li><li>Track open requirements items, pending decisions, and stakeholder approvals across active workstreams; provide regular status updates to the Manager of OE.</li><li>Work closely with Operations and the Ops Support team to improve the quality of ticket submissions &mdash; coaching team members on how to describe issues in configuration-actionable terms.</li><li>Partner with the Sr. Test Lead on requirements traceability &mdash; ensuring that what was configured aligns with what is tested.</li><li>Engage with Compliance, Risk, and Business stakeholders as needed to support CRB decision items and workflow reviews.</li><li>Communicate clearly across technical and non-technical audiences, translating configuration detail into plain business language and vice versa.</li></ul>
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Preferred Qualifications and Experience</h5>
Experience<ul><li>3&ndash;5+ years of mortgage operations, mortgage technology, or LOS support experience.</li><li>Direct experience with Vesta LOS strongly preferred; experience with Encompass, Empower, or similar enterprise LOS platforms considered.</li><li>Demonstrated experience as a Business Analyst, Systems Analyst, or LOS Analyst in a mortgage or financial services environment.</li><li>Proven ability to analyze mortgage workflows and translate them into system-level requirements or configurations.</li><li>Experience managing requirements through a full project lifecycle &mdash; from discovery and documentation through UAT validation and production release.</li></ul>
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Technical &amp; Domain Knowledge<ul><li>Working knowledge of Vesta LOS architecture &mdash; objectives, tasks, relevancy logic, field IDs, and automation rules &mdash; or the ability to develop this knowledge quickly under mentorship.</li><li>Understanding of mortgage loan workflows across multiple channels and product types including Conventional, FHA, VA, USDA, Retail, and Wholesale.</li><li>Familiarity with TRID, AUS (DU/LPA), pricing engines, fee engines (Smart Fees), and document automation concepts.</li><li>Comfort working in ticket and project management systems such as Jira, Click Up, or equivalent.
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</li></ul>Analytical &amp; Communication Skills<ul><li>Strong analytical skills with the ability to move fluidly between business process thinking and technical configuration language.</li><li>Exceptional written communication skills &mdash; capable of producing requirement documents that are precise, complete, and immediately actionable.</li><li>Ability to ask the right discovery questions of SMEs who may not know how to articulate their needs in system terms.</li></ul>
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Physical and Work Conditions</h5>
Standard office environment, equipment, and tasks, including work at a computer terminal. This position requires partial sitting and walking throughout the day. Employees must be open to working overtime to the requirements of the role.</div>

Sr. Business Analyst - Mortgage Systems

Company MissionOrion Lending is a Nationwide Mortgage Banker, founded by proven industry leaders, who bring a legacy of success and ambition to the Mortgage Banking industry. At the core of our business philosophy is a commitment to extraordinary service, honesty, and clear communication. Our team is comprised of highly seasoned professionals who share Orion Lending's objective to revolutionize our partners' expectations. At Orion Lending, we combine innovative technology, a wide array of products and competitive pricing, to assist our network of originators grow and develop their referral business and clientele.Position SummaryThe SR Business Analyst - Mortgage Systems is a specialized role within the Operational Excellence team, purpose-built to bridge mortgage operations knowledge and Vesta LOS system configuration. As the Vesta LOS pilot moves toward full production and the organization scales its loan channel capabilities, the demand for deep configuration knowledge, workflow translation, and requirements precision continues to grow. This role was created to meet that demand &mdash; and to ensure the OE team has the depth needed to deliver at pace.What sets this role apart from a traditional business analyst is the expectation of hands-on understanding of how Vesta is structured &mdash; objectives, tasks, relevancy logic, field IDs, and automation rules &mdash; so that requirements do not stop at the 'what' but extend to the 'how it configures.' The successful candidate is a natural translator: someone who can observe what a user does today and articulate exactly what that workflow looks like inside Vesta.This is a high-impact, highly visible role for someone who wants to go deep on mortgage technology and become a true subject matter expert in LOS configuration. The SR Business Analyst - Mortgage Systems will work directly alongside the OE Manager, building configuration fluency over time and expanding the team's collective ability to support an enterprise-scale LOS implementation.Specific Duties and ResponsibilitiesWorkflow Analysis &amp; Configuration Translation<ul><li>Analyze current-state mortgage workflows across all loan channels (Retail, Wholesale, Conventional, FHA, VA, USDA, Non-Agency, DPA) and translate them into Vesta LOS configuration requirements.</li><li>Document workflows at the task, objective, and logic level &mdash; identifying how existing processes map to Vesta construct such as objectives, tasks, relevancy rules, automation triggers, and field behaviors.</li><li>Produce configuration-ready requirement specifications using precise Vesta terminology: objective names, task names, field IDs, eligibility logic, and expected system behavior.</li><li>Partner with the OE Manager to understand configuration patterns and become capable of independently scoping configuration changes for review and approval.</li></ul>Ticket Intake &amp; Backlog Support<ul><li>Own the intake and triage of Vesta pilot and Solutions Delivery tickets &mdash; translating user-reported symptoms into properly scoped configuration tickets that the admin team can act on without back-and-forth.</li><li>Apply Vesta configuration terminology to all ticket submissions, including objective name, task name, field reference, expected behavior, and configuration scope.</li><li>Support the OE Manager in clearing the open backlog of Solutions Delivery and pilot tickets by preparing fully formed requirements documents for pending items.</li><li>Track ticket status, blockers, and resolution timelines; provide regular reporting to the OE Manager.</li></ul>Requirements Gathering &amp; Documentation<ul><li>Collaborate with Operations, Underwriting, Closing, Disclosure, and Account Management SMEs to gather requirements for new features, product launches, and workflow enhancements.</li><li>Produce Business Development Requirements documents that articulate both functional and configuration-level requirements, suitable for handoff to the Vesta admin team or for OE Manager review.</li><li>Ensure requirements move beyond 'what users need' to 'what Vesta must do' &mdash; producing configuration-level specifications that are immediately actionable by the Vesta admin team.</li><li>Maintain organized requirements and workflow documentation within project management tools (Jira, ClickUp, or equivalent).</li></ul>Configuration Knowledge &amp; Team Depth<ul><li>Develop working knowledge of Vesta configuration architecture sufficient to contribute independently to configuration scoping, requirements writing, and workflow design discussions.</li><li>Participate in configuration review sessions, CRB decisions, and workflow design discussions alongside the OE Manager to build institutional knowledge.</li><li>Maintain configuration documentation, including workflow maps, objective/task inventories, and relevancy logic guides, to ensure configuration knowledge is shared and accessible across the team.</li><li>Identify documentation gaps in existing Vesta configuration and recommend improvements to support team scalability and onboarding.</li></ul>Product Launch &amp; UAT Support<ul><li>Assist in requirements gathering and configuration scoping for new product launches including VA, USDA, Non-Agency, and DPA.</li><li>Support UAT cycles by reviewing test scenarios against configuration requirements and flagging gaps between expected and actual system behavior.</li><li>Coordinate with the Sr. Test Lead to ensure that test cases reflect the configuration-level intent of each workflow &mdash; not just the user-facing behavior.</li><li>Contribute to Closing &amp; Funding UAT completion and other deferred testing cycles as prioritized by the OE Manager.</li></ul>Vendor &amp; System Integration Awareness<ul><li>Develop working knowledge of third-party integrations connected to Vesta &mdash; including SmartFees, AUS engines (DU/LPA), pricing engines, and STAR &mdash; to understand how configuration decisions interact with downstream system behavior.</li><li>Participate in vendor discussions and system release reviews as needed to understand upcoming changes that may impact configured workflows.</li><li>Flag integration-related configuration risks during requirements development &mdash; identifying where a workflow change in Vesta may affect a connected system or trigger an unexpected downstream result.</li><li>Maintain awareness of the Vesta product roadmap and vendor release notes to proactively identify configuration opportunities or impacts relevant to current workstreams.</li></ul>Change Management &amp; Stakeholder Communication<ul><li>Support the Manager of OE in communicating workflow and configuration changes to impacted operations teams &mdash; translating technical configuration updates into plain-language summaries that users can act on.</li><li>Assist in developing training materials, quick reference guides, and workflow documentation for end users when new features or configuration changes are released to production.</li><li>Participate in CRB (Configuration Review Board) meetings as a requirements and workflow resource &mdash; providing context on business need and workflow rationale to support configuration decisions.</li><li>Track open requirements items, pending decisions, and stakeholder approvals across active workstreams; provide regular status updates to the Manager of OE.</li><li>Work closely with Operations and the Ops Support team to improve the quality of ticket submissions &mdash; coaching team members on how to describe issues in configuration-actionable terms.</li><li>Partner with the Sr. Test Lead on requirements traceability &mdash; ensuring that what was configured aligns with what is tested.</li><li>Engage with Compliance, Risk, and Business stakeholders as needed to support CRB decision items and workflow reviews.</li><li>Communicate clearly across technical and non-technical audiences, translating configuration detail into plain business language and vice versa.</li></ul>Preferred Qualifications and ExperienceExperience<ul><li>3&ndash;5+ years of mortgage operations, mortgage technology, or LOS support experience.</li><li>Direct experience with Vesta LOS strongly preferred; experience with Encompass, Empower, or similar enterprise LOS platforms considered.</li><li>Demonstrated experience as a Business Analyst, Systems Analyst, or LOS Analyst in a mortgage or financial services environment.</li><li>Proven ability to analyze mortgage workflows and translate them into system-level requirements or configurations.</li><li>Experience managing requirements through a full project lifecycle &mdash; from discovery and documentation through UAT validation and production release.</li></ul>Technical &amp; Domain Knowledge<ul><li>Working knowledge of Vesta LOS architecture &mdash; objectives, tasks, relevancy logic, field IDs, and automation rules &mdash; or the ability to develop this knowledge quickly under mentorship.</li><li>Understanding of mortgage loan workflows across multiple channels and product types including Conventional, FHA, VA, USDA, Retail, and Wholesale.</li><li>Familiarity with TRID, AUS (DU/LPA), pricing engines, fee engines (SmartFees), and document automation concepts.</li><li>Comfort working in ticket and project management systems such as Jira, ClickUp, or equivalent.</li></ul>Analytical &amp; Communication Skills<ul><li>Strong analytical skills with the ability to move fluidly between business process thinking and technical configuration language.</li><li>Exceptional written communication skills &mdash; capable of producing requirement documents that are precise, complete, and immediately actionable.</li><li>Ability to ask the right discovery questions of SMEs who may not know how to articulate their needs in system terms.</li></ul>Physical and Work ConditionsStandard office environment, equipment, and tasks, including work at a computer terminal. This position requires partial sitting and walking throughout the day. Employees must be open to working overtime to the requirements of the role.Job Type: Full-timePay: $75,000.00 - $90,000.00 per yearBenefits:<ul><li>Dental insurance</li><li>Flexible spending account</li><li>Health insurance</li><li>Health savings account</li><li>Vision insurance</li></ul>Experience:<ul><li>Mortgage: 3 years (Required)</li><li>Requirement writing: 3 years (Required)</li></ul>Work Location: Remote

Sr Business Analyst - Mortgage Systems

Tulane University

<div>
 
 Job Description
 
 
 
 The User Services Analyst II provides prompt, courteous, and helpful user support to the Tulane University community. The User Services Analyst II executes their responsibilities by providing comprehensive on-site support, concise and relevant phone help, efficient remote desktop interface, and/or second level Windows or Mac support. The User Services Analyst II contributes to the comprehensive tracking and reporting on problems trends while inputting into the creation of support systems. The USA II collaborates with other IT analysts an IT staff to implement services, deliver user education resources, and identify appropriate technology solutions. The User Services Analyst II must possess the strong technology, leadership, and communication skills required to assist the Associate Director of Technical Support and Assistant VP of Enterprise Services in meeting the core goals of customer service and technical support.
 
 
 
 Responsibilities
 
 
 
 
 QUALIFICATIONS
 
 
 
 
 Minimum Qualification
 
 
 
 2 years&rsquo; experience working in a Windows and Macintosh operating system desktop software and support environment.
 
 
 1 year of Configuration Management and deployment at scale
 
 
 
 Preferred Qualification
 
 
 
 Macintosh configuration deployments tools and best practices
 
 
 Experience with incident management tools such as Service Now
 
 
 A+
 
 
 Network+
 
 
 
 About Us
 
 
 
 Tulane University is an equal opportunity educator and employer committed to providing an education and employment environment free of unlawful discrimination, harassment, and retaliation. Legally protected demographic classifications (such as a person&rsquo;s race, color, religion, age, sex, national origin, shared ancestry, disability, genetics, veteran status, or any other characteristic protected by federal, state, or local laws) are not relied upon as an eligibility, selection or participation criteria for Tulane&rsquo;s employment or educational programs or activities.
 
 
 Tulane University is responsible for providing reasonable accommodations to individuals with disabilities throughout the applicant screening process. If you need assistance in completing an application or during any phase of the interview process, please contact the Office of Human Resources by phone at 504-865-4748 or by email at hr@tulane.edu .
</div>

IT Support Technician II

FTI Defense

<div>Overview:
<div>
FTI is seeking a Data Analyst to support equipment readiness and integration on its Navy Expeditionary Combat Command (NECC) project in Norfolk, VA. The analyst will work hand-in-hand with the NECC CDM/ILS Program Manager to act as a subject matter expert for enterprise equipment Configuration Data Management Systems (Enterprise Resource Planning, Configuration Data Management Database &ndash; Open Architecture, and other associated Department of Defense systems, as required). This job requires at least a DoD Secret clearance and will require candidates to be onsite at the Joint Expeditionary Base in Little Creek, VA.</div>
Responsibilities:
<ul><li>Utilize Jupiter within the Advana platform to integrate and utilize naval data across readiness pillars.</li><li>
Ability to create reports, dashboards, and data sets for collaboration internally and externally of the organization.</li><li>
Ability to bring multiple data sources together, perform data cleanup, shaping, and modeling to produce visualizations and reports that support and enable actionable insights.</li><li>
Assist in the collection of data, conduct analytical reviews, and make recommendations for improving Equipment Readiness policies.</li><li>
Assist in the promulgation of software development requirements for Readiness Reporting and cost models for NECC and OPNAV on NECC&rsquo;s behalf.</li><li>
Perform analysis of raw data and provide decision-supporting products such as historical trends, reports, graphical data presentations, and recommendations.</li><li>
Assist with and/or independently perform quantitative analysis of financial, materiel inventory and materiel assessments data against risk management problem set.</li><li>
Utilize mathematical and statistical methods to provide the value of materiel solutions required to increase combat power and readiness from the force down to the individual unit level.</li><li>
Assist with and/or independently prepares economic analysis of NECC force wide materiel asset requirements, commonly referred to as Table of Allowance (TOA) and TOA inventory, including conducting research of historical cost data of TOA maintenance, replacement and technical refresh for NECC units (Tables of Allowance).</li><li>
Analysis of current resource utilization and projection of future resource requirements for segments (sections) of materiel; and research and completion of routine and/or continuing cost studies.</li><li>
Participate in the development of procurement plans and program objectives by evaluating cost/readiness tradeoffs, budget requirements/constraints, etc.</li><li>
Assist with and/or independently perform special assignments in keeping with the Materiel Readiness strategic objectives, such as cross-functional team initiatives and force readiness improvement initiatives. Includes administrative assignments to develop knowledge of the mission and organization of the force material readiness community.</li></ul>
Education/Qualifications:
<ul><li>Bachelor&rsquo;s or equivalent graduate degree, or 4 full years of progressively higher-level graduate education leading to such a degree</li><li>
Must be a U.S. Citizen and possess and active Secret DoD Clearance.</li></ul></div>

Intermediate Data/Reporting Analyst

VyStar Credit Union

<div>At VyStar, we offer competitive pay, an excellent benefit package that includes a 401(k) Plan, an extensive paid technical and on-the-job training program, and tuition reimbursement-available to all full and part time employees. Part time positions start at a minimum of 30 hours per week.
We encourage you to become a part of VyStar Credit Union's family of employees.
Senior Systems Analyst
ACCOUNTABILITY STATEMENT Senior Systems Analyst will provide technical and project leadership in the support of a suite of application systems for key business areas through an understanding of system application knowledge and departmental business workflow. The candidate analyzes, designs, supports, and documents systems applications, serves as a technical subject matter expert by actively participating in the development of systems, configuration consultation, vendor evaluation, and problem resolution of multiple systems. The Senior Systems Analyst will provide project support through the design phase of systems development lifecycle, execute application configuration, and change control management for all supported applications. Under limited supervision, the candidate will design complex multi-system capabilities to meet the needs of the business, and makes recommendations in areas that require a high level of technical competency. The candidate must possess excellent diplomacy and communication skills as well as a strong desire to provide excellent customer service.
ESSENTIAL JOB FUNCTIONS<ul><li>
Analyzes business requirements, and updates and/or creates functional specifications for existing and new application systems to support and optimize Credit Union business processes.</li><li>
Perform system configuration for existing and new application systems supporting Credit Union business processes which are enterprise-wide in scope and large in complexity.</li><li>
Performs as a subject matter expert for at least two major Credit Union system (examples include but are not limited to the core financial systems, Internet Mobile Banking, lending applications, mortgage origination system, front-end applications, Enterprise Content Management, and Customer Relationship Management (CRM) system.</li><li>
Performs as a subject matter expert and assist in the cross-training of application and interfaces with department peers.</li><li>
Develops an understanding of internal and/or external customer business requirements.</li><li>
Assists in the research and design of tactical and strategic system solutions for business process and/or efficiency opportunities.</li><li>
Provides 3rd tier problem resolution assistance for system deficiencies or errors and coordinates the prompt diagnosis and resolution of application system issues that have an impact on the production environment and document management of the Credit Union business departments. Coordinates with the application vendor/development team to resolve problems and trouble tickets. Maintains application performance and integrity during ongoing development, modification and support processes. Works directly with the vendor to obtain package application support.</li><li>
Works with business operations analysts and the Quality Assurance team to assist in the development of departmental testing requirements for applications programs and coordinates completion of change management control processes related to the production and test environment. Investigates, implements, and maintains correction and lead recovery processes and activities for the application or data.</li><li>
Collaborates with the business operations analysts and technology teams in the development, testing and implementation of new applications, existing application upgrades and new application releases and participates in large group projects under the direction of an assigned Project Manager as appropriate. Works with analysts in supporting end-user requests, assists in change management controls of the production environment. Closely works with the Database Administrator building SQL scripts, maintaining application databases and recovery processes and activities for the application of data.</li><li>
There are periods when extended hours are required to meet deadlines, and when incumbent will be &ldquo;on call&rdquo; for system problems encountered at any time; 24 hour per day, 7 day per week.</li><li>
Remains competent and current through self-directed professional reading, developing professional contacts with colleagues, attending professional development courses, and attending training and/or courses required by the Information Technology team.</li><li>
Performs other duties as assigned.</li><li>
All employees and business units, as first line of defense, are expected to proactively help identify, assess, manage, and report risks within their domain of work. To enhance a healthy risk culture and support our growth for good pillar, employees will maintain vigilance in safeguarding our operations while ensuring compliance with regulatory mandates. The Risk team serves as the second line of defense by providing risk oversight and credible challenge whereas the Audit team serves as the third line of defense by providing risk assurance.</li></ul>
Incumbent is expected to demonstrate each of the following VyStar Excellence behaviors in performing the duties and responsibilities of their job:<ul><li>
Focus - Focus your full attention by carefully listening to and observing client or member.</li><li>
Connect - Consistently be friendly and approachable. Demonstrate your care.</li><li>
Understand - Listen empathetically and ask questions (70%/30% rule).</li><li>
Counsel - Recommend solutions based on your member&rsquo;s needs and objectives.</li><li>
Advance - Ensure that member&rsquo;s expectations were exceeded.</li><li>
Verify necessary follow-up actions.</li></ul>
EDUCATION<ul><li>
Position requires a Bachelor&rsquo;s Degree in Computer Science, Management Information Systems (MIS) or other Information Systems related technical field, non-degree holders must possess a minimum of 6+ years of relevant experience.</li><li>
 Five 5+ years of experience in process/application design, or providing support on software development teams.</li></ul>
EXPERIENCE<ul><li>
5 + years&rsquo; experience in application development and/or system configuration support.</li><li>
Candidates must have experience designing and analyzing business processes, and creating flow models and diagrams in support of requirements and software development.</li><li>
Contributor to project implementations that utilized a formal project management methodology, quality assurance program, and SDLC, or applicable Agile methodology.</li><li>
Proficient knowledge of various applications, business operations and regulatory requirements.</li><li>
Strong understanding of software design, relational databases, knowledge of SQL and Stored Procedures. Microsoft SQL Server preferred.</li><li>
General knowledge of XML, Web Services, JavaScript, ASP and .Net technologies.</li></ul>
KNOWLEDGE, SKILLS &amp; ABILITIES<ul><li>
The candidate should possess strong interpersonal, organization, problem solving, conflict resolution, and negotiation skills.</li><li>
Ability to quickly grasp concepts, analyze data, and provide feedback to project teams.</li><li>
Ability to read, analyze, interpret, and apply common systems development requirements and design criteria.</li><li>
Structured Quality Assurance testing program development and ongoing process support in a systems environment.</li><li>
Experience with establishing technology guidelines based on best practices in enterprise application architecture and software development.</li><li>
Ability to lead technical and procedural standards (SDLC) for systems design, development, verification, and implementation.</li><li>
Multi-task and manage unstructured tasks within specific guidelines and time constraints.</li><li>
Must be highly motivated and organized.</li><li>
Familiarity with writing basic SQL scripts.</li><li>
Capable of performing application administration of system files, parameter settings, software configuration tables, and database edits.</li></ul>
DISCLAIMERS AND WORK ENVIRONMENT
Nothing in this position description is an implied contract for employment. The position description is intended to be an accurate account of the essential functions. The functions are not all encompassing and are subject to change at any time by management.
The work environment characteristics described are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
As required or requested, may exert up to 20 pounds of force occasionally and/or a negligible amount of force constantly to lift, carry, push, pull or otherwise move objects.
VyStar Credit Union is not seeking outside assistance or accepting unsolicited resumes from staffing agencies or search firms for employment or contractor opportunities. Any resumes submitted by an outside vendor to any employee at VyStar via e-mail, internet, or directly to hiring managers without a valid written search agreement with the Talent Acquisition / HR department will be deemed the sole property of VyStar Credit Union.
No placement fee will be paid if a candidate is hired as a result of the referral, or through other means.
Thank you for your inquiry regarding our current job opening. Your resume will be carefully reviewed against the position requirements. Should your experience and skills match, you will be contacted by one of our Human Resources department staff members.
Thank you again for your interest in this position!
VyStar Credit Union Human Resources</div>

Senior Systems Analyst

Amana Healthcare

<div>
 
 Overview
 
 
 
 M42 delivers comprehensive healthcare services across the full continuum of care; from primary care to advanced specialty treatments. Leveraging cutting-edge health technologies and precision medicine, we ensure the highest standards of effectiveness, efficiency, and patient-centered outcomes. With a global presence spanning more than 480 facilities in 27 countries and a dedicated workforce of over 20,000 professionals, M42 is uniquely positioned to redefine the future of healthcare on a global scale.
 
 
 Amana Healthcare is a leading long-term care and rehabilitation provider in the Middle East and GCC, and the region&rsquo;s pioneer in post-acute care services. It offers comprehensive long-term care, post-acute rehabilitation, transitional care, and home healthcare. As part of the M42 network, Amana is dedicated to delivering high-quality, patient-centered care tailored to the needs of individuals requiring complex or extended recovery support.
 
 
 The Clinical Analyst acts as a vital bridge between clinical and business operations at Amana Healthcare, ensuring that Hospital Information Systems such as Oracle Cerner and Fusion operate seamlessly to support workflows, enhance patient safety, and drive business growth. This role focuses on innovative system implementation, configuration, and testing, while maintaining data integrity and fostering continuous improvement. It also involves providing ongoing staff training and collaborating closely with clinical and IT teams to optimize Cerner electronic health record applications so they meet organizational needs and elevate patient care delivery.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Configure and implement Cerner EHR applications tailored to clinical workflows; build, test, and deploy modules (CPOE, PharmNet, Supply Chain, Registration &amp; Scheduling) and enhancements.
 </li>
 <li>
 Conduct system testing and validation to ensure accuracy and performance.
 </li>
 <li>
 Provide advanced end-user support; analyze and resolve complex system issues promptly.
 </li>
 <li>
 Maintain system documentation and update configuration records.
 </li>
 <li>
 Collaborate with healthcare providers and IT teams to optimize functionality and identify workflow improvements.
 </li>
 <li>
 Support Cerner-related projects and upgrades as a technical resource.
 </li>
 <li>
 Develop and deliver training sessions for clinical staff.
 </li>
 <li>
 Create user guides and support materials for Cerner applications.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Healthcare, Information Technology, or related field; Cerner certification preferred.
 </li>
 <li>
 Proven experience with Cerner Millennium (PowerChart, PharmNet, Supply Chain) or other Cerner EHR systems; strong analytical, problem-solving, and communication skills.
 </li>
 <li>
 Expertise in Cerner Millennium EHR configuration and support, including build and configuration for CPOE, PharmNet, Supply Chain, Registration &amp; Scheduling; knowledge of solution integration and clinical workflow optimization.
 </li>
 <li>
 Understanding of BMDI and Radiology (optional); proficiency in data integrity and system troubleshooting.
 </li>
 </ul>
</div>

Senior Clinical Application Analyst

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