conflicts analyst

Skadden, Arps, Slate, Meagher & Flom LLP & Affiliates

<div><div>We invite you to review our current business services professionals openings to learn about the opportunities available across the firm.</div><div></div><div>
About Us</div><div>
Skadden, Arps, Slate, Meagher &amp; Flom LLP has forged a reputation as one of the most prestigious law firms in the world. Relying on innovation, intellect, teamwork and tenacity, our lawyers deliver the highest quality advice and novel solutions to our clients&rsquo; legal issues. We are known for handling the most complex transactions, litigation/controversy issues, and regulatory matters, as well as for the strong partnerships we build with clients and each other. Our attorneys, who reflect a broad range of experiences and perspectives, work together seamlessly across 50-plus practices and 21 offices in the world&rsquo;s major financial centers.</div><div></div><div>
The Opportunity</div><div>
We are seeking a New Business Conflicts Clearance Analyst to join our Firm. There are multiple positions based in our New York and California offices (hybrid and fully remote opportunities). Please note that the Firm will not sponsor applicants for work visas for this position. There are multiple shifts available.</div><div></div><div>
Weekdays, Monday - Friday</div><ul><li>
New York Office: 7:00 am &ndash; 3:00 pm EST (Hybrid)</li><li>
New York Office: 11:00 am &ndash; 7:00 pm EST (Hybrid)</li><li>
California Offices: 2:00 &ndash; 10:00 pm PST (Fully remote)</li></ul><div></div><div>
The New Business Conflicts Clearance Analyst will support the New Business Conflicts Clearance team by conducting thorough conflicts checks, maintaining accurate records in the conflicts database, and ensuring the seamless operation of the conflicts resolution process.</div><ul><li>
Reviews and analyzes conflicts reports to identify any potential conflicts of interest issues which require resolution.</li><li>
Collaborates with other members of the New Business Conflict Clearance team, Conflicts Attorneys, and Office of the General Counsel to resolve potential ethical conflicts and facilitate the new matter opening process.</li><li>
Communicates effectively with attorneys and staff to gather necessary information for conflicts checks, conflicts review and clarify any discrepancies in the iManage request form.</li><li>
Validates the requirements for each conflict check with the requesting lawyer or secretary to ensure compliance with firm policies and legal standards.</li><li>
Conducts corporate research using both internal and external resources to verify the accuracy of information and understand corporate relationships and structures.</li><li>
Coordinates with the Client Accounting Department and other relevant departments to ensure the integrity and consistency of database information.</li><li>
Provides coverage for department functions, including after-hours and weekend support as needed, ensuring continuous operation of conflicts resolution processes.</li><li>
Demonstrates effective interpersonal, written, and verbal communication skills to facilitate effective work relationships with others.</li><li>
Manages Firm resources responsibly.</li><li>
Complies with and understands Firm operation, policies, and procedures.</li><li>
Performs other related duties as assigned.</li></ul><div></div><div>
Qualifications</div><ul><li>
Knowledge of relevant firm computer software programs (e.g. Outlook, Excel, PowerPoint), with the ability to learn new software and operating systems</li><li>
Familiarity with conflicts database software, preferably iManage, and a general understanding of the conflicts resolution process in a legal or professional services context.</li><li>
Demonstrate effective interpersonal and communication skills, both verbally and in writing, in communicating with Firm attorneys and staff</li><li>
Demonstrates close attention to detail</li><li>
Excellent analytical, troubleshooting, organizational, and planning skills</li><li>
Ability to handle multiple projects and shifting priorities</li><li>
Ability to handle sensitive matters and maintain confidentiality</li><li>
Ability to organize and prioritize work</li><li>
Ability to work well in a demanding and fast-paced environment</li><li>
Ability to work well independently as well as effectively within a team</li><li>
Ability to use discretion and exercise independent and sound judgment</li><li>
Flexibility to adjust hours and work the hours necessary to meet operating and business needs</li></ul><div></div><div>
Education and Experience</div><ul><li>
Bachelor&rsquo;s degree</li><li>
Minimum two years of relevant experience in a law firm or professional services firm.</li><li>
Experience working within a conflicts department at an Am Law 50 firm.</li></ul><div></div><div>
Culture &amp; Life at Skadden<br>
What makes Skadden special is our people and the culture, community, and spirit of collaboration we have created. We believe in teamwork and inspiring each other to be our best in an atmosphere that promotes professionalism and excellence in all that we do. We know that inclusion, equity, and drawing on the strength of a wide spectrum of diverse talent only make us better and is vital to the Firm's success. Our goal is for everyone at the Firm to enjoy a challenging career with opportunities for development and growth and to support the well-being of our attorneys and professional staff.</div><div></div><div>
Benefits</div><div>
The overall well-being of our team is important to us. We offer generous benefits to help you achieve wellness in all areas of your life.</div><ul><li>
Competitive salaries and year-end discretionary bonuses.</li><li>
Comprehensive health care (medical, dental, vision), savings plan/401(k), and voluntary benefits.</li><li>
Generous paid time off.</li><li>
Paid leave options, including parental.</li><li>
In-classroom, remote, and on-demand learning and professional development opportunities.</li><li>
Robust well-being classes and programs.</li><li>
Opportunities to give back and make an impact in local communities.</li></ul><div></div><div>
For further details, please visit: <div>https://www.skadden.com/careers/staff/employee-benefits</div></div><div></div><div>
The starting base salary for this position is expected to be within the range listed under Salary Details. Actual salary will be determined based on skills, experience (to the extent relevant) and other-job related factors, consistent with applicable law.</div><div></div><div>
Salary Details</div>
$85,000-$95,000<div></div><div>
EEO Statement</div><div>
Skadden is an Equal Opportunity Employer. It does not discriminate against applicants or employees based on any legally impermissible factor including, but not limited to, race, color, religion, creed, sex, national origin, ancestry, age, alienage or citizenship status, marital or familial status, domestic partnership status, caregiver status, sexual orientation, gender, gender identity or expression, change of sex or transgender status, genetic information, medical condition, pregnancy, childbirth or related medical conditions, sexual and reproductive health decisions, disability, any protected military or veteran status, or status as a victim of domestic or dating violence, sexual assault or offense, or stalking.</div><div></div><div>
Applicants who require an accommodation during the application process should contact Lara Bell at (212) 735-2794.</div><div></div><div>
Skadden Equal Employment Opportunity Policy</div><div><div>
Skadden Equal Employment Opportunity Policy</div></div><div></div><div>
Applicants Have Rights Under Federal Employment Law</div><div><div>
Applicants Have Rights Under Federal Employment Law</div></div><div><br>
<br>
In accordance with the Transparency in Coverage Rule,</div><div>
</div><div><div>Transparency in Coverage</div></div></div>

New Business Conflicts Clearance Analyst

Lewis Brisbois Bisgaard & Smith LLP

<div>Overview:
<div>
The Portland, OR office of Lewis Brisbois, a full-service AmLaw 100 firm, is seeking a Conflicts Attorney to work in the Conflicts Department within the Office of General Counsel. They will be responsible for reviewing conflict check reports and identifying, advising, analyzing and resolving potential conflicts of interest and working directly with attorneys to clear conflicts related to the hiring of new partners, associates, paralegals, and other firm hires. This position ensures new hires are compliant with the Firm's conflicts and risk management policies and procedures. There are no billable hour requirements for this position.</div><div></div><div><br>
We offer competitive compensation and in addition, Lewis Brisbois offers a range of benefits including medical, dental, vision, life insurance, and 401k with employer match. We also offer excellent opportunities for growth and advancement while working with a collaborative team.</div>
Responsibilities:
<div><b>
Position Requirements:</b></div><ul><li>
Juris Doctorate degree (JD) and active member of the Bar, in good standing, in the State of Oregon</li><li>
At least three (3) to ten (10) years of experience as a Lateral Conflicts Attorney in a large law firm setting with demonstrated research and complex problem-solving skills, or at least three (3) years of experience as a general Conflicts Attorney with one (1) year of cumulative experience related to the clearance of lateral hires</li><li>
Familiarity with the Rules of Professional Conduct</li><li>
Ability to maintain confidential and sensitive data; excellent verbal and written communications skills with strong organizational and analytical skills</li><li>
Close attention to detail, collaborative team member, self-motivated and ability to work under pressure to meet deadlines</li><li>
Experience with LawTime and/or Aderant is preferred, though not required</li></ul>
Qualifications:
<div>
#LI-HYBRID</div><div>
#LI-RH1</div></div>

Conflicts Attorney

Frontline Managed Services

<div><p>Welcome to Frontline Managed Services&reg; &ndash; where innovation, technology, and efficiency converge to redefine the landscape of IT, Financial, and Administrative Managed Services for legal and professional service firms. As pioneers in the industry, we are driven by a relentless commitment to excellence.</p><p><br>
<b>
Join Our Team and Be a Catalyst for Change!</b></p>
<p>
We don't just follow industry standards; we set them. Our dynamic environment thrives on pushing boundaries and embracing challenges. We are more than a workplace; we are a community of forward-thinkers dedicated to shaping the future.</p>
<p><b>
Position Overview</b></p>
<p>
You will safeguard the firm&rsquo;s risk posture and enable seamless client intake by conducting conflicts checks, corporate/party research, and issue analysis that attorneys can trust. Working across Practice, Conflicts, and Administrative teams, you&rsquo;ll turn complex information into clear, decision-ready summaries&mdash;on time, with discretion, and to a high standard of accuracy.</p><br>
<p></p>
<p><b>
Schedule &ndash;</b> Monday through Friday - 6:30 PM to 3:30 AM IST</p><br>
<p></p>
<p><b>
What You&rsquo;ll Do</b></p>
<p><b>
Conflicts intake &amp; clearance</b></p>
<ul>
<li>Run new-matter and new-party conflict searches using firm databases and approved sources; deliver concise, cite-backed summaries within agreed SLAs.</li>
<li>Identify potential conflicts and related parties; escalate and document waivers/ethical screens as required.</li>
</ul>
<p><b>Corporate &amp; party research</b></p>
<ul>
<li>Perform corporate genealogy and background checks using commercial providers and public records; validate entity status, ownership, and key relationships.</li>
<li>Produce written research briefs that surface risks, discrepancies, and data gaps, with recommendations for disposition.</li>
</ul>
<p><b>Quality, accuracy, and recordkeeping</b></p>
<ul>
<li>Verify and reconcile data across systems; correct posting/computation errors and maintain audit-ready documentation of searches, sources, and decisions.</li>
</ul>
<p><b>Client service &amp; communication</b></p>
<ul>
<li>Serve as a responsive point of contact for attorneys, legal assistants, and admin teams; acknowledge requests promptly and meet or exceed response SLAs.</li>
<li>Translate findings into plain-English summaries that support quick attorney decision-making.</li>
</ul>
<p><b>Process improvement &amp; special projects</b></p>
<ul>
<li>Track recurring exceptions, propose search templates or checklists, and help reduce rework/turnaround time over time.</li>
<li>Support special projects as assigned.</li></ul><br>
<p></p>
<p><b>
What You Bring</b></p>
<ul>
<li>Legal degree required.</li>
<li>2+ years of experience in a law firm environment (conflicts, intake, research, docketing, or similar).</li>
<li>Demonstrated ability to read and understand legal documents, parties, and events (pleadings, orders, corporate filings).</li>
<li>Proven analytical research capability and skill in summarizing findings with clear risk flags.</li>
<li>Discretion and sound judgment handling highly confidential information.</li>
<li>Excellent interpersonal, verbal, and written communication skills; builds effective relationships across teams.</li>
<li>Strong organization and time management; thrives in a fast-paced, deadline-driven setting.</li>
<li>Technically adept: proficient with Microsoft Office (Excel, Word, Outlook) and comfortable learning firm databases and research tools.</li>
<li>Meticulous attention to detail and commitment to client service.</li></ul><br>
<p></p>
<p><b>
Not Sure You Meet Every Requirement?</b></p><br>
<p></p>
<p>
We know that great candidates may not match every qualification listed. If you&rsquo;re excited about the role and believe you could be a strong fit, we encourage you to apply. We value potential and a growth mindset as much as experience.</p><br>
<p></p>
<p><b>
Join Us</b></p>
<p>
At Frontline Managed Services, we celebrate different backgrounds, experiences, and perspectives. We are committed to building a team that reflects the clients and communities we serve.</p><br>
<p></p>
<p>
&ldquo;We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.&rdquo;</p></div>

Conflict Analyst

Morningstar

<div><p>Compliance Analyst, Conflicts of interest, Global Controls &ndash; Mumbai</p><p><b><br>
The Team</b><br>
Morningstar&rsquo;s Conflicts of Interest team is part of the Global Control function within the Compliance department and an integral part of the Compliance program that addresses how the firms manages conflicts of interests. The team has global scope with members based in Europe, Canada and India.</p><p><b><br>
The Role</b><br>
Morningstar is seeking a Compliance Analyst based in Mumbai reporting to the Head of Conflicts of Interest, Global Controls based in Paris (France). The Compliance Analyst will support the Conflicts of Interest team in the management of the conflicts of interest program. The successful candidate will operate the conflicts of interest controls within the scope of the global conflicts of interest team.</p><p><b><br>
Responsibilities</b></p><div>
The Compliance Analyst will be expected to<br>
<ul><li>Support the implementation of operating procedures for the general operation of the global conflicts of interest compliance program.</li><li>Monitor compliance with the firm&rsquo;s conflicts of interest policies, including securities trading, gifts &amp; entertainment and escalate issues to management as necessary.</li><li>Administer the firm&rsquo;s Conflicts Management System including the processing of transactions and holdings.</li><li>Document and keep records of associated controls.</li><li>Support the Compliance Department in creating reports to Senior Management on a monthly, quarterly and annual basis.</li><li>Work with the Compliance Department to develop, maintain and deliver compliance training and other materials.</li><li>Ability to work with a global team and interact with employees at various levels of an organization.</li></ul><b>
</b><br>
<b>Requirements</b><br>
<ul><li>A minimum of 2 years&rsquo; experience in compliance and/or regulatory analysis developed in Financial Services, Accounting or Legal professions.</li><li>Prior experience with Control Room functions, including preclearance of employee trades and management and use of restricted lists, is a plus.</li><li>Bachelor&rsquo;s degree in Finance, Accounting, Commerce or Business Administration.</li><li>Proficiency with Excel.</li><li>Experience in implementation and monitoring adherence to corporate policies, procedures and other guidance documents.</li><li>Ability to manage multiple projects concurrently in conjunction with the Compliance team.</li><li>A team player with positive and proactive attitude.</li><li>Strong organizational and communication skills (verbal and written).</li><li>Excellent command over the English language essential (written and verbal).</li><li>Strong analytical and investigative skills.</li></ul></div><p><br>
Morningstar is an equal opportunity employer.</p><p></p><p>
Morningstar's hybrid work environment gives you the opportunity to collaborate in-person each week as we've found that we're at our best when we're purposely together on a regular basis. In most of our locations, our hybrid work model is four days in-office each week. A range of other benefits are also available to enhance flexibility as needs change. No matter where you are, you'll have tools and resources to engage meaningfully with your global colleagues.</p><p></p>
I10_MstarIndiaPvtLtd Morningstar India Private Ltd. (Delhi) Legal Entity</div>

COI Compliance Analyst

<div>
 At EY, you&rsquo;ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we&rsquo;re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.
 <br/>
 <br/>
 <strong>
  Career Family-Risk Management Service
  <br/>
  <br/>
 </strong>
 <strong>
  Role Type-Associate Analyst/ Analyst
  <br/>
  <br/>
 </strong>
 <strong>
  Competency-Independence Risk Management Enablement Group - Global Monitoring System (GMS) Process
  <br/>
  <br/>
 </strong>
 <strong>
  Associate Analyst / Analyst - Independence - Risk Management Services
  <br/>
  <br/>
 </strong>
 This role requires the candidate to conduct research and execute global Independence processes aligned with EY Global (EYG) policies. These processes aim to safeguard EY's independence by assisting professionals in complying with the firm's personal Independence policies. The candidate will monitor professionals' financial relationships to identify and report potential conflicts of interest with audit clients. Additionally, this role involves providing coordinated support to EY professionals by answering their inquiries and questions on various country and personal Independence-related topics
 <br/>
 <br/>
 <strong>
  The opportunity
  <br/>
  <br/>
 </strong>
 Risk Management Services (RMS) is an internal function within EY GDS (Global Delivery services), responsible for protecting the organization from the risks that may arise from its professional practice. We work closely with all parts of the organization to identify and manage risks, providing coordinated advice and assistance on suite of services like Independence, Conflicts, Compliance, regulatory, policy and security issues as well as dealing with claims and queries regarding ethics. Formed in 2007, the RMS team is growing rapidly as a Center of Excellence for all standardized quality/compliance related activities.
 <br/>
 <br/>
 This role will be part of the largest sub-service function, i.e., Independence within Risk Management Services (RMS) responsible for assisting EY professionals to maintain auditor objectivity by identifying and mitigating any potential conflicts of interest that could compromise an auditor's independence. This includes assessing employee financial and personal relationships, conducting investigations, providing guidance on resolving personal independence matters, and monitoring for new independence threats.
 <br/>
 <br/>
 RMS Independence team is currently 950+ people strong, operating from 3 countries and 5 centers&rsquo;: India (Gurugram, Kochi, Bengaluru), Poland (Wroclaw), Philippines (Manila). The team is closely integrated with Global Independence and has been involved in development of key Independence processes.
 <br/>
 <br/>
 This role offers the opportunity to contribute to EY's reputation as an independent auditor by supporting niche Independence profiles within a dynamic and growing environment. You'll work closely with EY professionals to mitigate their personal independence-related risks. This will involve collaborating with senior team members and stakeholders to resolve queries and gather information, ultimately positioning you as a subject matter expert in Independence processes.
 <br/>
 <br/>
 <strong>
  Your Key Responsibilities
  <br/>
  <br/>
 </strong>
 An Associate Analyst/ Analyst in the GMS team, will be responsible for developing a working knowledge of Personal Independence concepts, including financial interests, family relations, and business relationships. You will execute procedures as outlined in the EYG Independence policies, conduct research, and make updates to various EY tools and databases used to monitor their family and financial relationships (like securities, loans, insurance policies, etc). Through these activities, you will contribute to helping EY Professionals mitigate independence-related risks. In this role, you will communicate with EY professionals and senior team members to resolve queries and gather information, while learning from experienced professionals to become proficient in Independence processes.
 <br/>
 <br/>
 <strong>
  Technical expertise
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Build good understanding of financial products and markets, such as equities, structured products, and funds, while executing work requests &amp; projects from initiation to completion in line with established procedures.
  </li>
  <li>
   Perform research and analysis on EY professionals' financial interests and family relationships, including brokerage accounts, loans, and insurance policies, to determine the permissibility of their investments
  </li>
  <li>
   Participate in wide range of projects and collaborate with project managers for timely completion of assigned work
  </li>
  <li>
   Take part in team discussions/activities, service functions/ organization wide initiatives
  </li>
  <li>
   Understand and work towards meeting and exceeding the defined individual KPIs for the role.
  </li>
  <li>
   Build working knowledge of different internal Independence tools used to record EY professionals financial and family relation data such as details of securities owned and controlled, broker and deposit accounts, business relationships, loans, insurance policies etc
  </li>
  <li>
   Candidate needs to be diligent and hardworking and be highly motivated, result oriented, with a strong willingness to learn quickly.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Skills And Attributes For Success
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Possess strong communication and inter-personal skills.
  </li>
  <li>
   Fostering a diverse and inclusive team environment by actively participating in team events and engagements
  </li>
  <li>
   Must possess a client- centric and enablement mindset
  </li>
  <li>
   Prioritize tasks and manage time effectively to meet business expectations without compromising on quality or deadlines.
  </li>
  <li>
   Uphold the highest standards of ethics, integrity, and values.
  </li>
  <li>
   Be adaptable and agile in dynamic situations, facilitating change management.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  To qualify for the role, you must have
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Masters/post-graduate degree (preferably in Finance) from a reputed institute.
  </li>
  <li>
   0 &ndash; 1 year of experience in research and analysis in a professional services firm
  </li>
  <li>
   Well-developed analytical, interpersonal, and communication (both verbal and written) skills in English
  </li>
  <li>
   Basic understanding of financial products like equities, mutual funds, pension plans, insurance policies etc
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Technologies and Tools
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Experience in MS office suites like Outlook, MS excel, Word, SharePoint etc
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What You Can Look For
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   A team of people with technical experience, business acumen and enthusiasm to learn new things in this fast-moving environment.
  </li>
  <li>
   A team of professionals driven by growth and client enablement mindset, while safeguarding EY&rsquo;s brand name.
  </li>
  <li>
   A team that runs on foundational values of trust, respect, integrity and teaming.
  </li>
  <li>
   A team that functions with One-Team mindset and values diversity and inclusiveness.
  </li>
  <li>
   Opportunities to work with Global teams and stakeholders
  </li>
  <li>
   A team that thrives on continuous improvement and bringing in efficiencies to processes.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What We Offer
  <br/>
  <br/>
 </strong>
 EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations &ndash; Argentina, China, India, the Philippines, Poland and the UK &ndash; and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We&rsquo;ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.
 <br/>
 <br/>
 <ul>
  <li>
   Continuous learning: You&rsquo;ll develop the mindset and skills to navigate whatever comes next.
  </li>
  <li>
   Success as defined by you: We&rsquo;ll provide the tools and flexibility, so you can make a meaningful impact, your way.
  </li>
  <li>
   Transformative leadership: We&rsquo;ll give you the insights, coaching and confidence to be the leader the world needs.
  </li>
  <li>
   Diverse and inclusive culture: You&rsquo;ll be embraced for who you are and empowered to use your voice to help others find theirs.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  EY | Building a better working world
  <br/>
  <br/>
 </strong>
 EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.
 <br/>
 <br/>
 Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.
 <br/>
 <br/>
 Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.
</div>


Associate Analyst

All Lines Technology

<div><p>The role of the Service Desk Tier 1 Analyst is to provide first level support by troubleshooting, diagnosing and resolving IT incidents and Service Requests. The Tier 1 Analyst is the first point of contact at the Service Desk and will escalate to Tier II when applicable. In addition, will filter Service Desk calls and follow documented procedures on break / fix or supporting an application with Westinghouse. They will gather and analyze information about the users issue to resolve their problem. Level 1 may also provide support for identified Level 2 configuration solutions that have been documented. Tier 1 Analysts are responsible for meeting the Service Desk Service Level Agreement and KPI metrics</p><ul><li>
Assures smooth handling of individual problems from call-in through resolution. Practicing Total Contact ownership.</li><li>
Responds to inquiries and service requests for assistance with the organizations computer system or PC's via Phone, E-mail and chat queues.</li><li>
Identifies problems, troubleshoots and provides 1st level technical support for internal customers for the following: Windows 7 and above, Microsoft Office 2010 and higher, Internet Explorer, Hardware/Software conflicts, remote support via remote control tool (SCCM), VPN connectivity and/or administration, Network connectivity, Wireless connectivity, Telecom connectivity and synchronization, among other applications. (SAP, EDMS, etc.)</li><li>
Escalates/Coordinates with 2nd level support with Tier II to resolve problems when necessary.</li><li>
Assists peers with troubleshooting, SD processes and procedures.</li><li>
Maintains ticket queues by actively communicating with customers and peers.</li><li>
Must be able to act with a sense of urgency and commitment to resolve issues under pressure</li></ul><p>
Minimum Requirements :</p><ul><li>
Associates degree in Information Technology or equivalent</li><li>
1-3 years working experience in a Service Desk Role</li><li>
A+ preferred.</li><li>
HDI Help Desk Professional or ITIL Foundations Required</li><li>
Basic Network Administration</li><li>
Knowledge of hardware and software</li><li>
Protocol and OS Knowledge:</li><li>
Experience with Windows operating systems is required.</li><li>
Experience with IOS required</li><li>
Experience handling customer technical support calls.</li><li>
Ability to effectively explain technical information to people with less technical knowledge.</li><li>
Ability to troubleshoot and solve problems independently by effectively leveraging provided tools.</li></ul></div>

IT Help Desk Analyst

Optimus Fintech

<div>
 <p>
  <strong>
   Profile overview
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  The ideal candidate for this role is a strategic and detail-oriented Business Analyst who brings deep domain expertise in
  <strong>
   digital payments
  </strong>
  ,
  <strong>
   account lifecycle management
  </strong>
  , and
  <strong>
   closure processes
  </strong>
  . This role is pivotal in ensuring seamless financial operations, regulatory compliance, and enhanced customer experience across payment platforms and account services.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Responsibilities
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Gather and critically evaluate information from multiple sources, reconciling conflicts and identifying true business needs.
  </li>
  <li>
   Challenge assumptions of business units to ensure realistic and executable plans.
  </li>
  <li>
   Translate product and business needs into detailed application and operational requirements.
  </li>
  <li>
   Collaborate with developers and SMEs to balance usability, performance, and technical feasibility.
  </li>
  <li>
   Act as a liaison between business, product owners, and technology teams to ensure seamless communication.
  </li>
  <li>
   Document requirements using standard templates and natural language for clarity and traceability.
  </li>
  <li>
   Lead UAT and validate system functionality for payment flows, account closure, and fee logic.
  </li>
  <li>
   Analyze financial data, journal entries, and reconciliations to support accounting closure processes.
  </li>
  <li>
   Design and optimize workflows to improve efficiency, compliance, and user experience.
  </li>
  <li>
   Develop SOPs, conduct training, and ensure accurate documentation throughout the product lifecycle.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Bachelor's degree or equivalent experience
  </li>
  <li>
   Fluency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)
  </li>
  <li>
   Strong written, verbal and collaboration skills
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   About Optimus
  </strong>
 </p>
 <p>
  Optimus is a next-generation SaaS reconciliation and data governance platform built for enterprises that demand accuracy, transparency, and compliance in financial operations. We process and reconcile billions of transactions across global banks, payment processors, and fintech platforms&mdash;enabling our customers to reduce risk, accelerate close cycles, and strengthen audit readiness.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Website
  </strong>
 </p>
 <p>
  <strong>
   https://optimus.tech/
  </strong>
 </p>
 <p>
 </p>
</div>


Business Analyst

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