consumer affairs manager

BISSELL

<div>Overview:
<div>
The Associate Consumer Insights Manager supports the generation of foundational consumer insights that inform upstream product development, including ideation, concept development, and optimization. This role partners closely with Advanced Development, Design and upstream category marketing teams to ensure early-stage decisions are grounded in a strong understanding of consumer needs, behaviors, and unmet opportunities.</div><div></div><div><br>
This position plays a critical role in translating consumer learning into actionable input for product pipelines by executing research, synthesizing insights, and supporting qualification of concepts prior to downstream investment (via the insights playbook). The Associate Consumer Insights Manager operates as an emerging Voice of the Consumer, contributing insight-led thinking while building expertise in research design, analysis, and storytelling.</div>
Responsibilities:
<ul><li>Execute qualitative and quantitative consumer research to support upstream product development, including ideation, concept testing, and product optimization (following the prescribed Insights playbook).</li><li>
Partner with Advanced Development, Design and upstream category marketing teams to clarify business questions and translate them into effective research approaches.</li><li>
Support early-stage insight generation by identifying consumer needs, tensions, and usage behaviors relevant to product innovation.</li><li>
Contribute to the development and refinement of product concepts through consumer feedback, iterative testing, and learning plans.</li><li>
Assist in evaluating product experiences (BISSELL and competitive) through usability testing, in-home usage, and concept optimization studies.</li><li>
Analyze research data and synthesize findings into clear, actionable insights that inform product and portfolio decisions.</li><li>
Develop insight summaries and presentations that effectively communicate implications for design, positioning, and feature prioritization.</li><li>
Manage research projects, including timelines, vendors, and deliverables, with guidance from senior insights leaders.</li><li>
Leverage existing research platforms, tools, and AI-enabled capabilities to enhance insight generation and efficiency.</li><li>
Support the broader insights team by contributing to foundational learning agendas and best practices.</li><li>
Act as a developing consumer advocate by ensuring consumer perspective is represented in early product discussions.</li></ul>
Qualifications:
<p><b>
REQUIRED</b><b> EXPERIENCE/EDUCATION:
</b></p><ul><li><b>Degree minimum: </b>Bachelor&rsquo;s degree</li><li><b>
Specific concentration:</b> Market Research or related</li><li><b>
Experience level: </b>Minimum of 3-5 years in consumer insights, market research or related product development roles</li></ul><div><b>
PREFERRED EXPERIENCE/EDUCATION</b><b>:</b></div><ul><li>
Experience supporting product development or innovation-focused research</li><li>
Exposure to concept testing, usability testing, or iterative product learning</li><li>
Experience working with external research vendors or internal analytics partners</li></ul><div><b>
SPECIALIZED TRAINING OR SKILLS REQUIRED:</b></div><ul><li>
Expertise in quantitative research design and analytics; working knowledge of qualitative methods</li><li>
Strategic thinker with a strong ability to link insights to business impact</li><li>
Strong communication and storytelling skills, both written and verbal</li><li>
Comfortable working independently and managing multiple projects</li><li>
Proficient in Microsoft Office (Excel, PowerPoint, Word); familiarity with research tools/platforms</li><li>
Genuine passion for pets and interest in improving the lives of pet families through product innovation</li></ul><div><b>
WHAT'S NEXT, APPLY NOW!</b><br>
BISSELL is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law</div></div>

Associate Consumer Insights Manager

ECCO Gulf Majorel Qatar

<div><p>We are seeking a <b>Consumer Protection Researcher</b> to join postal sector team in Qatar. The role focuses on improving consumer protection by analyzing trends, handling complaints, and supporting outreach programs.</p>
<p><b>
Key Responsibilities:</b></p>
<ul>
<li><p>Conduct research on consumer trends, postal regulations, and best practices to enhance consumer protection.</p>
</li>
<li><p>Analyze data on consumer complaints and postal service issues to identify areas for improvement.</p>
</li>
<li><p>Prepare reports, presentations, and summaries based on research findings and data analysis.</p>
</li>
<li><p>Handle consumer complaints and inquiries, engaging directly with postal service consumers and providers.</p>
</li>
<li><p>Support the development of educational materials and awareness programs for consumers.</p>
</li>
<li><p>Assist in maintaining communication with stakeholders to implement consumer protection measures effectively.</p>
</li>
</ul><p><b>Requirements:</b></p>
<ul>
<li><p>Bachelor&rsquo;s degree in Business, Economics, Public Policy, Law, Social Sciences, or related field.</p>
</li>
<li><p>Minimum 5 years of experience in related field.</p>
</li>
<li><p>Strong analytical and problem-solving skills.</p>
</li>
<li><p>Excellent communication and stakeholder management skills.</p>
</li>
<li><p>Ability to handle consumer complaints and inquiries professionally.</p>
</li>
<li><p>Experience in preparing reports, presentations, and educational materials.</p>
</li>
</ul><p><b>Preferred:</b></p>
<ul>
<li><p>Knowledge of postal regulations, consumer protection frameworks, or related policies.</p>
</li>
<li><p>Experience in outreach or consumer awareness programs.</p></li></ul></div>

Consumer Protection Researcher – Postal Sector

<div><p>We are seeking a <b>Consumer Protection Officer</b> to join a postal sector team in Qatar. The role focuses on handling consumer complaints, ensuring compliance with postal regulations, and supporting initiatives to protect and educate consumers.</p>
<p><b>
Key Responsibilities:</b></p>
<ul>
<li><p>Handle consumer complaints, inquiries, and disputes efficiently and professionally.</p>
</li>
<li><p>Investigate complaints and prepare detailed case briefs for management review.</p>
</li>
<li><p>Monitor postal service providers for compliance with regulations and report any discrepancies.</p>
</li>
<li><p>Contribute to data analysis to identify trends, patterns, and potential concerns in service delivery.</p>
</li>
<li><p>Assist in preparing outreach materials to educate consumers on their rights and postal services.</p>
</li>
<li><p>Collaborate with internal teams to implement and improve consumer protection policies and procedures.</p>
</li>
</ul><p><b>Requirements:</b></p>
<ul>
<li><p>Bachelor&rsquo;s degree in Business, Public Policy, Law, Social Sciences, or a related field.</p>
</li>
<li><p>Minimum 5 years of experience in consumer protection, complaint handling, regulatory compliance.</p>
</li>
<li><p>Strong analytical and problem-solving skills.</p>
</li>
<li><p>Excellent communication, reporting, and stakeholder management abilities.</p>
</li>
<li><p>Ability to handle sensitive consumer issues professionally and confidentially.</p>
</li>
</ul><p><b>Preferred:</b></p>
<ul>
<li><p>Experience in regulatory compliance, consumer rights, or postal service operations.</p>
</li>
<li><p>Familiarity with data analysis tools and reporting.</p>
</li>
<li><p>Experience in consumer education or outreach programs.</p></li></ul></div>

Consumer Protection Officer – Postal Sector

Intuit

<div><h2 class="jobSectionHeader"><b>Overview</b></h2><div>
Come join our team of leaders, learners, and world-class legal, compliance and policy professionals. Intuit&rsquo;s Legal team is a high-performing, collaborative group that partners closely with the business to enable innovation while meeting our obligations to customers, partners, and regulators.</div><div></div><div><br>
We play a critical role in supporting Intuit&rsquo;s most strategic and regulated offerings by providing empathetic guidance with integrity. Through collaborative, creative, and data-driven solutions, we help advance Intuit&rsquo;s bold goals and big bets.</div><div></div><div><br>
As Assistant General Counsel, Consumer Money Products, you will provide product and regulatory advice on our consumer money products and services. You will work closely with product, marketing, compliance, engineering, risk and operations teams to support the company&rsquo;s efforts to deliver innovative products, while managing legal risks, ensuring regulatory compliance, and enabling scalable growth.</div><p><b><br>
Responsibilities</b></p><ul><li>
Provide legal and regulatory advice and guidance on consumer facing banking and financial services products and regulations such as: checking and savings accounts; stored value prepaid accounts; applicable consumer protection laws and regulations (e.g., EFTA/Reg E, UDAAP/UDAP, Reg Z/TILA, Reg B/ECOA, Reg CC, Reg DD); payments and card products; crypto; and investing.</li><li>
Draft and review consumer-facing disclosures, terms of service, and marketing materials for banking products to ensure compliance with all applicable laws and regulations.</li><li>
Review and negotiate bank partnership and critical service provider agreements.</li><li>
Advise on Banking-as-a-Service (BaaS) partnerships and support relationships with partner banks.</li><li>
Partner with our teams to understand product, engineering, design, and operational implications of new banking and financial services products or features, bank partnerships, and various new business initiatives.</li><li>
Embrace the challenge of creating new banking, crypto, and investment products from the beginning, understanding regulatory implications, and help create a strong and flexible foundational base for future financial products.</li><li>
Provide timely, concise, and business-focused legal advice on applicable federal and state laws that affect our product offerings.</li></ul><p><b><br>
Qualifications</b></p><ul><li>
10+ years of combined law firm and/or in-house experience.</li><li>
Deep knowledge of consumer financial services laws and regulations, including: consumer banking regulations (including Reg E, Reg CC, and Reg DD), federal and state consumer protection laws (UDA(A)P), laws governing electronic funds transactions (including Reg E, and NACHA); state and federal money transmitter laws, and card association and payment network rules.</li><li>
Prior experience counseling on financial services products through the entire product lifecycle and/or experience working closely with product management, design, and marketing teams.</li><li>
Experience negotiating bank partnership agreements, marketing contracts, loan sale agreements, SaaS contracts, and service provider agreements.</li><li>
Possess excellent judgment, analytical rigor, clear communication, and business pragmatism with an ability to assess a legal issue, understand its implications, and communicate succinctly with teammates and stakeholders.</li><li>
Ability to use outside counsel strategically and efficiently.</li><li>
A demonstrated ability as an organized, detailed oriented team-player, with a curiosity and willingness to take on any project no matter how big or small. A track record of working collegially and supportively with other members of a high-functioning legal team and cross-functional teams; have flexibility to work in a dynamic, exciting environment.</li><li>
Juris Doctor from an accredited law school and are a member of a US state bar in good standing.</li></ul><p><br>
Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit&reg;: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is:</p><p>
Mountain View/Oakland: $242,000 - $327,500</p><p>
San Diego: $223,000 - $301,500</p></div><p></p>

Assistant General Counsel, Consumer Money

Lennox International

<div>Who We Are:
<div><b>
Lennox (NYSE: LII)</b> Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member&rsquo;s contributions and offers a supportive environment for career development. Come, stay, and grow with us.</div>
What Drives Success:
<div>
Under general supervision, this mid-level position handles a variety of incoming consumer inquiries on Residential products through a Contact Center. This position responds to questions and requests for information regarding Lennox products and dealers in order to provide the best customer experience possible.<br>
<br>
Professionally responds to pre-sales and/or post-sales questions from consumers of residential equipment. Interprets and explains the terms of product warranties. Provides product information to the consumer that may include discussing the differences in products, product capabilities and features and benefits. Provide product documentation to consumer if requested. Guide the consumer to the dealer if dealer services are required. Document the call information into the call-tracking database in the event additional follow-up is required. Identifies and helps implement process improvements.</div><br>
<div></div>
What We Are Looking For:
<div>
Requires a high school diploma or an equivalent combination of education and experience.<br>
<br>
Excellent verbal, listening and written communication skills. Strong customer service skills. Ability to handle and diffuse difficult customer situations. The ability to provide assistance in a fast paced environment. Ability to learn, understand and convey technical information. Ability to multitask to handle and prioritize multiple technical requests. Proficient in Microsoft Office Suite. Experience with SAP is preferred.</div>
What We Offer:
<div><b>
Compensation</b>: This is a salaried non-exempt role. This means that employees are paid a salary and also receive overtime pay when they work more than 40 hours in a week (or as otherwise required by state law). The starting salary range for this role and market is between $41,600 - $54,600<b> </b>annually. Factors that may affect starting salary include geography/market and the skills, education, experience, and other qualifications of the successful candidate.</div><div></div><div><br>
Employees in this role are also eligible for a<b> </b>bonus in accordance with the terms of the Company&rsquo;s applicable plan.</div><div></div><div><b><br>
Benefits</b>: Subject to applicable eligibility requirements, the following benefits are offered for this role: tuition reimbursement; medical, dental, and vision insurance; prescription drug coverage; 401(k) retirement plan; short-term disability insurance; 8 weeks paid birthing leave; 2 weeks paid bonding leave; life and long-term disability insurance.</div><div></div><div><br>
Depending on date of hire, and subject to applicable eligibility requirements, new employees in this role also receive up to: 12 days paid time off, 2 paid well-being days, 1 paid volunteer day, 12 paid holidays, and 3 floating holidays per year.</div><div></div><div><b><br>
Our Culture</b>: At Lennox, our Core Values of Integrity, Respect &amp; Excellence are ingrained in the fabric of the organization. They define our culture &ndash; which is about how we do business and how we treat others. Lennox is not just a workplace; we are a global community that values each team member&rsquo;s contributions. As an equal opportunity employer, we are committed to recruit, develop, and retain talented individuals from a wide range of backgrounds, ensuring that everyone has the opportunity to succeed and contribute to our continued growth and success. At Lennox, you&rsquo;ll take pride in our brands, knowing you are part of something special. <b>Come, stay, and grow with us!</b></div><div></div><div><i><br>
Disclaimers: The compensation and benefits information is accurate as of the date of this posting. Lennox reserves the right to modify this information at any time, with or without notice, subject to applicable law.</i></div></div>

Consumer Affairs Consultant

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