consumer banker

WesBanco Bank, Inc.

<div>SUMMARY:
Helps foster a positive work environment that inspires, motivates, challenges, supports and provides ongoing recognition for exceptional performance. Personal Bankers are charged with providing excellent customer service while identifying sales opportunities and performing account transactions. The Personal Banker is responsible for the consistent execution of the consumer-based and business relationship building efforts of a full service banking center. The Personal Banker focuses primarily on the daily sales initiatives and assumes a proactive role in customer interaction and service to include meeting with customers to discuss their specific banking needs in person and via phone. The Personal Banker is also expected to spend significant time initiating outbound telephone calls focused on proper customer onboarding efforts, prospecting of new Retail customers and consistent cross selling of new and existing Retail banking relationships. The Personal Banker will assist the Banking Center Manager in targeted outside sales activities and participate in community service opportunities in the specific community or market.
From an operational standpoint, the Personal Banker is responsible to comply with all established Bank policies, procedures, and security measures. Responsibilities include operating as a teller, assisting in supervising, and/or providing necessary additional support of the banking center's sales and operational objectives as assigned.

ESSENTIAL FUNCTIONS:

Excellent Customer Service

Business development (inside and outside)

Relationship building

Cross-selling of Bank's products and services

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Personally models the standards of the Bank's Mission, Vision, and Pledge.

Required to effectively assess the financial needs of Banking Center clients and make an appropriate recommendation to fulfill the needs of the client.

Consistently meets and exceeds defined sales goals for loans, deposits, partner referrals and profitability.

Promotes the sales culture within the banking center by demonstrating strong ability to sell and cross-sell the Bank's products and services in order to reach individual and team sales goals.
Communicates and partners effectively with branch staff and peers to promote team environment to ensure goals are met.

Continually monitors performance against the banking center goals by adjusting individual goals and initiating sales promotions as needed to meet those goals.

Executes consistent, outbound calling activities inside the banking center by utilizing customer lists. Cross-sells consistently and makes appropriate business line referrals as defined by location goals.

Sets priorities and follows through on the implementation of the defined sales and service activities.

Promotes company products and services in the community to assist in the continuing growth of the Bank.

Supports proper functioning of all day-to-day operations including, but not limited to: customer service, open and close procedures, support of daily vault duties, comply to the control of cash levels, and adhere to the adequate supply of inventory, audit and compliance requirements.

Actively participates in regular sales and staff meetings.
Provides service to customers and prospective customers on various banking matters including the explanation of products being offered and professional resolution of problems/issues.

Builds successful working relationships with internal business partners seeking constructive peer feedback when appropriate.

Demonstrates sound judgment and decision making and by following established guidelines and procedures while utilizing appropriate resources for assistance when needed.

Maintains prescribed security controls to protect self and the banking center against criminal and fraudulent operations and unnecessary risks or exposures.

Maintains a position of trust and responsibility by keeping all sensitive information and customer business confidential and in a secured location.

Contribute in a team environment to service customer needs by answering incoming telephone calls and any additional duties assigned to support the success of the Banking Center.

Other duties may be assigned.

OTHER SKILLS AND REQUIREMENTS:

Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the bank's policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing. You will also be expected to complete all assigned compliance training in a timely manner.

Must be willing to register and maintain registry with the Nationwide Mortgage Licensing System and Registry (NMLS), to comply with the S.A.F.E. Act Requirements.

Proficient in Microsoft Outlook 365. Proficient computer skills are required and the ability to learn various Banking Software programs.

Strong consumer lending skills are preferred with a solid understanding of consumer lending products.

Ability to generate new financial relationships through outbound calling, internal business development and building a loyal customer base.

Must possess the ability to effectively interact and build positive customer relationships and be able to clearly express concepts, ideas, and product information verbally and in writing.
Must have strong product knowledge for the level of selling and cross selling performance expected with position.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Sound mathematical and analytical skills preferred.

Must have excellent organizational skills and the ability to multi-task and to be flexible.

Ability to lift and carry up to 25 lbs.

Must be available to work all hours of operations.
Requirements:
High school diploma required.
Banking, cash handling, sales, and customer service experience preferred.
Supervisory or leadership skills desired.</div>

Personal Banker - Ohio Valley Plaza

Vectra Bank

At Vectra Bank, we’re proud to serve the Rocky Mountain region with the strength of a large financial institution and the personal touch of a community bank. Recognized as a Top Workplace, we combine deep resources with attentive, relationship‑driven service to support families, businesses, and the communities we call home.
 
We’re committed to creating a great place to build a career, welcoming employees whose talent, drive, and diverse perspectives help us deliver custom financial solutions. With day‑one benefits, ample growth opportunities, and a culture centered on listening, collaboration, and care, Vectra Bank is a place to grow, thrive, and make a meaningful impact. We believe we are Big enough to count and small enough to care.
 
With benefits starting on day one, over 11 bank holidays, and a company committed to career growth and advancement, we are dedicated to being an employer of choice in our industry and community. At Vectra Bank, the possibilities are endless – come for a job, stay for a career.
 
We are looking for a seasoned Branch Relationship Banker to provide top notch customer service to our clients and customers at our Speer Blvd. branch in Denver, CO . If you are passionate about being part of a community, being a team player, and helping others reach their financial goals, then we are interested in speaking with you!
 
Looking for candidates that are available Monday thru Friday
 
Essential Functions: 
Performs full service banking services to new and existing customers within the branch, with a primary focus on sales and service.
 
Duties may include new accounts, consumer loans, and performing client services issues.
 
Resolve client concerns through direct personal action or by referring clients to an alternative bank department resource.
 
Responsible for making appropriate referrals for other bank products and services, including commercial lending products.
 
Follows up with clients as needed.
 
May be responsible to perform cash transactions, open or update accounts, originate and close consumer or small business loans.
 
Responsible to resolve customer service issues.
 
Establishes, expands and maintains a strong customer relationship by providing extensive, personalized service focused on the specific needs of each banking customer.
 
May be responsible for processing cash transactions and other customer service duties within the branch.
 
Other duties as assigned.
 
Qualifications: 
High School diploma or equivalent and 4+ years experience as a universal banker/personal banker or similar retail banking role. An equivalent combination of education and experience may meet qualifications.
 
Previous experience in a financial sales representative oriented role preferred.
 
Advanced knowledge of mathematical calculations and standard banking products, services and transactions.
 
Advanced knowledge of all retail products and services. Working knowledge of consumer lending applications.
 
Excellent customer service, interpersonal and communication skills, both verbal and written.
 
Effective selling, cross-selling and referral skills. Strong mathematical, problem-solving and negotiation skills.
 
Ability to analyze customer credit data and other related financial information.
 
Advanced interpersonal & relationship building skills.
 
Strong attention to detail and time management.
 
Proficient in basic computer skills.
 
Benefits: Medical, Dental and Vision Insurance - START DAY ONE! Life and Disability Insurance, Paid Parental Leave and Adoption Assistance Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts Paid Training, Paid Time Off (PTO) and 11 Paid Federal Holidays, and any applicable state holidays 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience Mental health benefits including coaching and therapy sessions Tuition Reimbursement for qualifying employees enrolled in an accredited degree program related to the needs of the business, maximum of $5,250 per calendar year, employees are eligible for the program upon hire Employee Ambassador preferred banking products
 
This position is eligible to earn a base salary in the range of $27.50 – $30.00 hourly depending on job-related factors such as level of experience and location.

Branch Relationship Banker - Denver, CO

Fifth Third Bank

<div>Make banking a Fifth Third better&reg;
 
We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.
GENERAL FUNCTION:
Selected candidates are intended to become a Retail Personal Banker I after completing a 9 week on-boarding and education program that includes rotations in operations and Sales &amp; Service. There will be a certification at the conclusion of the program to provide selected candidates the opportunity to demonstrate skills necessary to successfully perform a role within the Retail Personal Banker job family. The Personal Banker I is a Financial Center position focused on using the consultative sales process to proactively identify and meet the financial needs of customers or prospects. The Personal Banker I maintains focus on acquiring new households and/or deepening existing customer relationships through a variety of activities, including but not limited to lobby leadership (Financial Centers) or aisle time (Bank Marts) and tele-consulting. This role is responsible for processing teller transactions as well as working as a member of the platform staff.
Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
<ul><li>Use the consultative sales process and Financial Needs Assessment to build a thorough customer profile and identify current and future financial needs.
</li><li>Maintain an in-depth knowledge of Retail consumer and small business products/services and recommend appropriate solutions using our value proposition.
</li><li>Utilize CAMP and other approved Marketing tools to proactively reach out to customers and set appointments for periodic financial reviews.
</li><li>Primarily focused on cross-selling to existing customer base and engaging in outside sales activities (i.e. Membership Advantage onsite presentations, business sales calls, community financial literacy events, etc.) as directed.
</li><li>Establish close working relationships with assigned Business Partners (Mortgage, Small Business, Commercial and Investment), referring customers when appropriate to provide timely, and holistic financial solutions.
</li><li>Consistently meet/exceed customer experience and individual/team production goals and enhance year-over-year revenue growth as measured by the Financial Center P&amp;L.
</li><li>Provide guidance to CSRs with respect to the sales and referral process.
</li><li>Promote customer satisfaction with a friendly, helpful demeanor and professionalism.
</li><li>Act with confidence by answering customer questions and owning customer issues.
</li><li>Maintain a position of trust and responsibility by keeping all business confidential.
</li><li>Follow the Bancorp Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times.
</li><li>Adhere to established policies and procedures while opening/servicing the full range of Retail products.
</li><li>Participate in the consumer loan and bankcard process, owning sourced loans from application through closing.
</li><li>Participate in the opening/closing process of the Financial Center or Bank Mart as directed by the Financial Center Manager.
</li><li>Keep up to date on Retail procedures in place to mitigate fraudulent activity and unnecessary risk or exposure.
</li></ul>SUPERVISORY RESPONSIBILITIES:
None.
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
<ul><li>College degree or work experience providing transferrable skills, or, combination of education and experience.
</li><li>Experience in the financial industry preferred.
</li><li>Demonstrated ability to develop comfort level with sales activities designed to acquire new consumer household and small business customers and/or cross-sell to established customers.
</li><li>Must be able to demonstrate understanding of advanced math functions that will allow for analysis of credit and financial information.
</li><li>Ability to professionally represent Fifth Third Bank in terms of appearance and verbal/written communication.
</li><li>Demonstrated ability to develop a working knowledge of Retail policies and procedures in order to utilize good judgment in making sound decisions.
</li><li>This position requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS). The NMLS web site (mortgage.nationwidelicensingsystem.org) provides the MU4R questions and registration required for employment in this position.
</li></ul>WORKING CONDITIONS:
<ul><li>Normal office environment.
</li><li>Extending viewing of computer screens.
</li><li>This program will require the ability to travel within the affiliate for training as well as scheduling flexibility.
</li><li>Travel outside of the affiliate will be required for various classroom training sessions.
</li></ul>#LI-AN1
Personal Banker Associate I
At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.
The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location.
Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner.
LOCATION - Kalamazoo, Michigan 49009
Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes &ndash; no matter how they are submitted &ndash; will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee.
Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.</div>

Personal Banker Associate I

Arvest Bank

<div>Pay is based on a number of factors including the successful candidate&rsquo;s job-related knowledge and skills, qualifications, and prior experience. Arvest offers a comprehensive suite of benefits, including a full range of health and life, financial, and wellness benefits. For more information about benefits, please visit www.arvest.com/careers/benefits . 
 
Position requires flexibility Monday through Friday 8 am to 6 pm with rotating Saturdays 9 am to 1 pm.
Location: 2590 N Donaghey Ave, Conway, AR.
Summary: 
 
The story of Arvest is one of commitment started by our founders in 1961 with an intense dedication to focusing on our customers. We will always be active and involved members of the communities we serve, and we will always work to put the needs of our customers and associates first as we continue to fulfill our mission &ndash; People helping people find financial solutions for life.
Job Title: Relationship Banker
The Relationship Banker will primarily focus on product sales and exceptional customer service. The associate develops new customer relationships and strengthens existing relationships by ensuring each customer knows and offers appropriate products and services to meet their existing and future financial needs. The Relationship Banker provides expert product advice, clear and concise directions on using self-service banking solutions, transacts business accurately and provides account servicing and problem resolution per established procedures and regulations. The Relationship Banker is a leveled position, beginning with an entry Level 1 and advancing to Level 3. Additionally, with the successful completion of all three Relationship Banker levels, there could be an opportunity to advance into the Relationship Banker 4 leadership position.
&bull; Level 1 - Training: The primary focus will be training and development while working with a seasoned mentor. Progression to Level 2 is dependent upon the successful completion of all training.
&bull; Level 2 &ndash; Proficient: Works independently on routine tasks and with general guidance on complex tasks. Demonstrates superior product knowledge and excellent needs-based selling skills. Upon the recommendation of the Branch Manager or Regional Management and upon demonstrated proficiency in all performance expectations, the associate could advance to Level 3.
&bull; Level 3 &ndash; Advanced: Demonstrating independent action and high initiative, the associate resolves problems, develops recommendations and determines the course of action on new tasks. Tasks could range from complex to highly specialized in nature. Additionally, the Level 3 will also serve as a mentor to Level 1 associates.
What You Will Do at Arvest: (Other duties may be assigned.)
&bull; Contribute to achieving branch sales goals through a consultative sales approach with new and existing customers, following the sales process defined in the CFB Retail Sales Playbook. Through discovery conversations, identify and uncover the customer's financial needs and offer appropriate solutions as Arvest strives to provide a seamless, one-stop shopping experience. Refer qualified customers to specialized sales forces.
&bull; Proactively make outbound calls to generate sales to strengthen further the customer relationship and/or begin customer relationships.
&bull; Identify opportunities to sell consumer loans, accept consumer loan applications and facilitate loan closings. You must also work effectively with the centralized underwriting department.
&bull; Deliver consistent, exceptional customer service by acknowledging every customer promptly, smiling and greeting each customer, introducing yourself, using eye contact, and thanking the customer. Acknowledge customer complaints and follow the established complaint process to ensure customer satisfaction.
&bull; Opens and processes simple, moderately, or highly complex deposit accounts.
&bull; Answer and assist customers&rsquo; questions and concerns, including, but not limited to, helping customers with deposit risk management and day-to-day banking business.
&bull; Maintains in-depth knowledge of products and services, including digital services and delivery options. Support customer usage of products and services that will provide the services they need in the manner most convenient for them. Maintain in-depth knowledge of competitors&rsquo; products, practices, facilities, and prices to sell bank products effectively.
&bull; Participate in branch promotions and marketing initiatives as directed.
&bull; Use sound judgment in applying bank standards, policies, and procedures regarding customers.
&bull; Understand and comply with bank policy, laws, regulations, and the bank's BSA/AML Program, as applicable to your job duties. This includes but is not limited to completing compliance training and adhering to internal procedures and controls; reporting any known violations of compliance policy, laws, or regulations; and reporting any suspicious customer and/or account activity.
Supervisory Responsibilities: NA 
 
Responsibilities: 
 
Toolbox for Success:
Level 1:
&bull; High School Diploma or General Education Degree (GED) required.
&bull; Current NMLS SAFE Act Registration or the ability to be registered within 30 days required.
&bull; Demonstrated sales and customer service experience preferred.
&bull; Financial service provider experience preferred.
&bull; College degree preferred.
Level 2:
&bull; High School Diploma or General Education Degree (GED) required.
&bull; Achievement of defined competencies of Level 1 required.
&bull; Current NMLS SAFE Act Registration or the ability to be registered within 30 days required.
Level 3:
&bull; High School Diploma or General Education Degree (GED) required.
&bull; Successful achievement of defined competencies of Level 2 or relevant related experience required.
&bull; Current NMLS SAFE Act Registration or the ability to be registered within 30 days required.
Relevant military experience is considered for veterans and transitioning service members.
Physical Demands:
Regular attendance is an essential function of the job. The associate must be able to travel occasionally within the US, possibly overnight. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
We offer competitive compensation, benefits packages, and significant professional growth.
Arvest Bank is committed to providing equal opportunity to all persons regardless of race, color, race-based hairstyles and textures, religion, marital status, sex, sexual orientation, gender identity, pregnancy, age, national origin, disability, veteran status, or any other basis, which now or in the future may be specified by law.
Along with an excellent benefits package, our associates are engaged, rewarded for performance, and encouraged to grow professionally and personally. Our associates drive our future. We urge you to apply if you want to be recognized for your results and empowered to reach your potential. 
 
Grade 12
Pay Range: $20.00 - $24.95 per hour</div>

Relationship Banker (Floater)

Amegy Bank

At Amegy Bank, people and culture are at the heart of everything we do. “Everyone counts” isn’t just a phrase. It is woven into all aspects of our organization. We know that to be successful in delivering the best to our clients, we must have a diverse and inclusive team with varied cultures, backgrounds, and experiences. Join our team of caring bankers who support the growth of businesses, families, and the communities we serve. Let us help you transform your career. Amegy Bank—Here, you grow.
 
We are seeking an experienced, highly motivated, and customer-focused professional to join our team as a Branch Relationship Banker (Personal Banker) at our Porter Banking Center in Porter, TX . In this role, you’ll provide outstanding service, build lasting relationships, promote our financial products, and drive sales performance.
 
This position offers excellent opportunities for career growth in the banking industry while playing a vital role in delivering outstanding customer experiences. If you’re passionate about serving your community, working collaboratively with a supportive team, and helping clients achieve their financial goals, we’d love to hear from you!
 
Key Responsibilities: 
Deliver comprehensive banking solutions to new and existing clients in the branch/banking center, with a strong emphasis on sales and exceptional service.
 
Accurately and promptly process cash transactions within authorized limits, while performing additional customer service responsibilities in the branch/banking center.
 
Open and maintain accounts, issue and activate ATM cards, originate and close consumer loans, and address client service inquiries.
 
Execute the sales discovery process and manage client relationships to identify needs and deliver tailored financial solutions.
 
Conduct financial needs assessments and recommend appropriate banking products and services.
 
Identify opportunities to refer clients to additional bank products and services, including commercial lending, and ensure timely follow-up.
 
Initiate and manage sales calls to prospective and current clients, promoting banking solutions and fostering long-term relationships.
 
Support retail initiatives by identifying and capitalizing on business opportunities that impact revenue growth and risk management.
 
Resolve client concerns promptly through direct action or by referring them to the appropriate branch/banking center or resources.
 
Ensure all activities are performed in strict compliance with applicable laws, regulations, and bank policies and procedures.
 
Follow all bank security protocols while safeguarding the confidentiality of client information and bank records.
 
Meet daily with the Branch Service Manager and Branch Manager to review progress toward individual and branch/banking center performance goals.
 
Perform additional responsibilities as assigned to support branch/banking center operations and client service.
 
Required Qualifications: 
High school diploma or equivalent required.
 
Minimum of 2 years of banking experience required , preferably in a universal banker, personal banker, or comparable retail banking role.
 
Experience in teller operations and new account services is highly preferred.
 
Experience in relationship-driven sales and familiarity with consumer lending application processes is strongly preferred.
 
Excellent communication and interpersonal skills with the ability to build strong client relationships.
 
Knowledge of a wide range of banking products and services, including deposit accounts, loans, credit cards, and investment solutions.
 
Strong sales skills with experience identifying opportunities, achieving targets, and cross-selling banking products and services to meet client needs.
 
Strong problem-solving skills with the ability to identify client needs, respond to inquiries, and resolve issues efficiently.
 
Strong negotiation skills with the ability to influence and guide clients toward appropriate banking solutions.
 
Strong attention to detail and organizational skills with the ability to multitask, prioritize tasks, and work effectively under pressure in a fast-paced environment.
 
Proficient in basic mathematics and computer applications, with hands-on experience using banking software and systems.
 
Must possess or be able to obtain Federal Registration with the Nationwide Mortgage Licensing System (NMLS) in compliance with the SAFE Act.
 
Work Schedule: 
Monday–Friday, 8:30 AM – 5:15 PM
 
Saturday, 8:45 AM – 1:15 PM
 
This is a full-time role (40 hours per week). A flexible schedule within the hours listed is required.
 
Employee Benefits: 
At Amegy Bank, we are committed to creating value for our customers, communities, employees, and shareholders. As a valued team member, you play an essential role in our success. Our comprehensive benefits are designed to protect your health and well-being, and that of your family, while supporting your professional growth.
 
Medical, Dental, and Vision Insurance – effective your first day
 
Mental Health Support, including coaching and therapy
 
Life and disability insurance
 
Paid Parental Leave and Adoption Assistance
 
Health Savings Accounts (HSA), Flexible Spending Accounts (FSA), and Dependent Care Accounts
 
401(k) with company match and profit sharing
 
Paid training, Paid Time Off (PTO), and 11 Paid Federal Holidays
 
Tuition reimbursement
 
Employee Ambassador preferred banking products
 
Competitive compensation based on experience
 
Amegy Bank, a division of Zions Bancorporation (ZION), is listed on the S&P 500 and NASDAQ Financial 100 indices.

Branch Relationship Banker (Personal Banker) - Porter, TX

Commerce Bank

<div>About Working at Commerce
Building a career here is more than just steps on a ladder. It&rsquo;s about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. And our commitment doesn&rsquo;t stop there. Our culture is about our people, the ones in our communities and the ones that work with us.
Here, you&rsquo;ll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You&rsquo;ll have the space and resources to grow into the best version of yourself. Because our number one investment is you.
Creating an award-winning culture doesn't come easy. And after 160 years, we know Commerce Bank is only at its best when our people are. If this sounds interesting to you, keep reading and let&rsquo;s talk. 
Compensation Range
Hourly: $20.55 - $25.05 (Amount based on relevant experience, skills, and competencies.)<div>
About This Job
Our Personal Bankers are personable, goal-oriented, and have a passion for helping our customers improve their financial health. As a Personal Banker, you&rsquo;ll gain valuable insight into banking and finance, while helping customers with their daily financial challenges. You&rsquo;ll be helping yourself too, because Commerce has a tradition of recognizing and rewarding people for their talent, skills, and contributions. If this sounds like a fit for you, we&rsquo;re looking for a new Personal Banker to join our team at our Ellisville location.
Personal Bankers are the key ambassadors of the Commerce Bank brand. In this retail banking role, you will develop and maintain long lasting relationships with not only your customers, but with your co-workers and other areas of the business within Commerce. As a Personal Banker, your goal is to uncover the financial needs of each customer and provide them with solutions to address those needs.
As a Personal Banker, you&rsquo;ll:<ul><li>
Receive the tools, resources, and training you need to be successful in your role and have opportunities to further your career with Commerce Bank.</li><li>
Deliver an excellent customer experience both in person and over the phone to ensure we meet customers&rsquo; financial needs.
</li><li>Actively listen to our customers so you can make appropriate recommendations that match their needs.</li><li>
Educate customers on a variety of retail products and digital solutions that improves their financial wellness.</li><li>
Ensure financial transactions are completed accurately and efficiently, while complying with all policies, procedures, and regulatory requirements.</li><li>
Establish relationships with other internal departments and refer customers to bank specialists when complex financial needs are identified.</li><li>
Be able to earn more than your base pay through our quarterly incentive program.</li></ul></div>
Essential Functions<ul><li>
Interact with customers both in person and over the phone to ensure their financial needs are being met through needs-based conversations and sales fulfillment</li><li>
Actively listen, understand, and make recommendations of products and services based on customer needs to ensure individual and team sales and services goals are achieved.</li><li>
Educate customers on a variety of retail products and digital solutions that enhance the customer experience and contribute to achieving sales goals</li><li>
Ensure financial transactions are completed accurately and efficiently, while complying with all policies, procedures, and regulatory requirements</li><li>
Identify complex financial needs and refer customers to bank specialists when appropriate.</li><li>
Perform other duties as assigned</li></ul>
Knowledge, Skills &amp; Abilities Required<ul><li>
Strong sales skills with the ability to provide an excellent customer experience by easily connecting with customers in-person and over the phone.
</li><li>Ability to meet personal and branch sales and customer services expectations
</li><li>Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities</li><li>
Team player with excellent written, verbal and interpersonal communication skills</li><li>
Ability to remain adaptable to a variety of situations with an optimistic outlook that is aligned with our culture and Core Values</li><li>
Proficient with Microsoft Word, Excel and Outlook</li></ul>
Education &amp; Experience<ul><li>
High School diploma or equivalent combination of education and experience required</li><li>
1+ years sales or customer service experience required</li><li>
Experience working in an environment with individual and team sales goals preferred</li></ul>
Position may be filled as a Personal Banker I or a Personal Banker II, depending on experience and education.
For this position, federal regulations require Commerce Bank to prepare an investigatory consumer report which will disclose credit history. If you express interest in and are considered for this position, you will be asked to authorize that report.
***For individuals applying, assigned and/or hired to work in areas with pay transparency requirements, Commerce is required by law to include a reasonable estimate of the compensation range for some roles. This compensation range is for the Personal Banker I and II job and contemplates a wide range of factors that are considered in determining most appropriate job level and making compensation decisions, including but not limited to location, skill sets, education, relevant experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for any applicable differentials (geographic, bilingual, or shift) that could be associated with the position or where it is filled. At Commerce, compensation decisions are dependent on the facts and circumstances of each situation. A reasonable estimate of the current base pay is $20.55 to $25.05 per hour. This position will be eligible for additional compensation through performance-based incentive plan(s) that will correspond to meeting performance goals.
#LI-DK1
The candidate selected for this position may be eligible for the following employment benefits: employer sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time. In addition, we offer career development, education assistance, and voluntary supplemental benefits.
Location: 16303 Truman Rd, Ellisville, Missouri 63011
Time Type:
Full time</div>

Personal Banker

Citizens

<div></div><div><div><div><div>Job ID 46042</div> <div>Full/Part Time Full Time</div> <div>Shift 1ST</div> <div>Posting Start Date 04/10/2026</div> <div>Posting End Date 04/24/2026</div>
<div>Description
Starting Salary: $25 / hour and up
Citizens Bankers are the face of the branch. They devote their time getting to know their customers and building lasting relationships by providing trusted advice.
What you'll do
Are you outgoing? Do you get satisfaction out of helping others and offering sound advice? If you&rsquo;re a &ldquo;people person&rdquo; who enjoys building positive relationships with customers, then this is the job for you!
Using your strong communication and problem-solving skills &mdash; along with your broad range of financial knowledge &mdash; you&rsquo;ll provide recommendations and assist customers with financial solutions, supporting spending, saving, borrowing and investing needs.
You&rsquo;ll get to know customers&rsquo; personal financial goals and recommend tailored solutions to help achieve them &mdash; like planning for the future, buying a home or opening a new credit card. You&rsquo;ll introduce customers to digital and mobile-first ways to handle banking transactions, like on our app or through our ATMs. You&rsquo;ll collaborate with partners in Wealth Management, Mortgage and Business Banking to help customers with more complex financial needs. You&rsquo;ll make outbound calls to acquire new customers and schedule financial checkup appointments, as you understand what might be a good fit for a customer now, may not be 6 months from now. All financial policies and procedures will be followed, including proper cash handling, state and local laws and regulations.
What you'll get<ul><li>
Meaningful work &amp; relationships &ndash; You&rsquo;ll help customers with important financial decisions that impact their lives like building a business, buying a house, paying for school or helping them realize their long-term financial goals. Colleagues and leadership listen to your ideas and feedback.</li><li>
Commitment to community &ndash; Give back with 8 hours of paid time off annually for volunteering, separate from regular PTO, and have your donations to eligible 501(c)(3) organizations matched, up to $1,000 annually</li><li>
Career opportunities, reward, and upskilling &ndash; See your hard work rewarded with promotions and opportunities to grow your career through training, coaching, career planning and development resources that enable you to branch off in any direction your talents and interests take you.</li><li>
Exceptional benefits &ndash; Receive comprehensive health care coverage, including medical, dental and vision plans, a 401K with corporate match, tuition assistance, mental health and wellbeing programs, discounts on student loan refinancing, and more.</li></ul>
Required Qualifications<ul><li>
High School degree or GED required</li><li>
2 years of sales and customer service experience, demonstrating an ability to meet or exceed goals</li><li>
Ability to effectively ask questions and identify needs to improve the customer relationship</li><li>
Proven success with building relationships, and recommending and referring products and services through in-person and phone interactions</li><li>
Demonstrated skills in using digital technology to support the delivery of business goals</li><li>
Aptitude to problem solve and provide solutions to customer issues</li><li>
Recognized ability to strengthen relationships with teammates, business partners and specialists through collaboration</li><li>
Self-motivated, confident and ability to multitask effectively</li><li>
Ability to work branch hours, which can include weekends and evenings</li><li>
Meet and comply with all requirements set forth in the SAFE Act, including, but not limited to successful completion of the pre-employment screening checks and obtaining a unique identifier from the NMLS.</li><li>
Qualified candidates must complete a video interview assessment after applying as the next step, to be completed within 7 days of receiving the link. How to prepare: Set aside 30-45 minutes for the self-guided assessment that includes games and questions. Find a quiet place to record and be camera-ready. You&rsquo;ll need a smartphone, tablet, or desktop computer with your camera and microphone enabled. You&rsquo;ll answer questions to share your skills and experience, and bring your personality to the interview. This step accelerates the interview process, moving qualified candidates to hiring manager interview fast.</li></ul>
Preferred skills/experience<ul><li>
1 year cash handling experience</li></ul>
Hours and Work Schedule<ul><li>
Hours per Week: 40</li><li>
Work Schedule: Varies with branch needs and may include weekends and evenings</li></ul>
Pay Transparency
The salary range for this position is $28.75 - $35.38 per hour. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.
We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens&rsquo; paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits.
Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.
Equal Employment Opportunity
Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague&rsquo;s or a dependent&rsquo;s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.</div>
<div><h2 class="jobSectionHeader">Background Check</h2>
Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.
</div></div><div><div><h2 class="jobSectionHeader">Awards We've Received</h2>
<div><div><div><div>Glassdoor 
Best Place to Work in Consulting, Finance &amp; Insurance
</div></div><div><div>The Banker's
 
US Bank of the Year</div>
</div><div><div>Dave Thomas Foundation&rsquo;s Best Adoption-Friendly Workplace</div>
</div><div><div>Disability:IN Best Places to Work for Disability Inclusion</div>
</div><div><div>Human Rights Campaign Corporate Equality Index 100 Award</div></div></div></div></div></div></div></div>

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