consumer experience consultant

2020 Companies

<div>Job Type:
Regular
Work Location:
Best Buy 187 - San Francisco, CA 94103
Overview:
Become a Full-Time Retail Sales Associate* for Samsung Electronics America (SEA)!
We are 2020 Companies, an outsourced sales and marketing company. Our clients are some of the most well-known brands in Consumer Electronics, Telecom, and Energy. They hire us to employ, train, and deploy people like you to represent their brand.
If you are passionate about cutting-edge technology and strive to provide first-rate customer service join our team of experienced salespeople to drive consumer sales of Samsung Electronic devices, including phones, tablets, wearables and more! Be a part of something bigger!
We are looking for a motivated Samsung Experience Consultant (SEC) to drive sales within a Best Buy retail store. The ideal candidate will excel in sales and consumer electronics, is well organized and a self-starter, and has both a passion for customer service and a knack for building relationships.
Day-in-the-Life as a Retail Sales Associate:<ul><li>
Demonstrate, sell and promote Samsung products to customers in Best Buy</li><li>
Ensure that consumers have the latest and most relevant product information available when making a purchase decision</li><li>
Excel at building relationships with Best Buy associates and leadership within the retail store through daily trainings, collaboration and goal sharing</li></ul>
What's in it for you?<ul><li>
Competitive, weekly pay</li><li>
$25.00+ per hour based on location and candidate experience</li><li>
Earn a bonus, paid quarterly</li><li>
Next day pay on-demand with DailyPay</li><li>
Paid training completed online, at home via computer or mobile device</li><li>
Apparel Provided</li><li>
Company provided Tablet or Phone</li><li>
Samsung/Otterbox Employee Discounts</li><li>
Exciting work environment to showcase your customer service skills</li><li>
Share and learn with ongoing training and development</li><li>
Work an average of 32+ hours per week</li><li>
Scheduled to work during high traffic times including weekends, weekdays and some holiday&rsquo;s</li><li>
Eligible for medical/dental/vision benefits</li><li>
Paid time off + paid holidays</li><li>
401k with company match</li></ul>
Job Description:
Core Competencies: Skills utilized as an SEC that are identified as drivers of success: Plan and Align, Drive Results, Customer Focus, Collaborates, and Tech Savvy. 
Key Responsibilities:<ul><li>
Drive sellout of Samsung mobile products and services within a Best Buy retail store utilizing conversational consulting sales techniques</li><li>
Uncover and understand the needs of the customer and recommend a Samsung product to fit and fill those needs</li><li>
Build confidence in Samsung products and services for both Best Buy employees, new and repeat customers as a brand evangelist</li><li>
Build strong partnerships with Best Buy staff with the purpose of driving the key initiatives and goals of all teams</li><li>
Meet or exceed personal and store sales goals on a monthly basis</li><li>
Provide excellent customer and client service through interaction with both customers and Best Buy employees</li><li>
Ensure retail brand standards are met through merchandising, security, installation, and cleanliness</li><li>
Complete display resets upon request and during new product launches</li><li>
Complete daily reporting on sales performance and retail insights</li></ul> 
Performance Measurements:<ul><li>
Regular and prompt attendance</li><li>
Daily accurate reporting</li><li>
Meet or exceed established monthly/weekly sales quota/goals</li><li>
Customer/client satisfaction</li></ul> 
Qualifications:<ul><li>
High school diploma or equivalent required</li><li>
Six (6) months prior sales, retail, telecom or marketing experience preferred</li><li>
Demonstrated knowledge of products and services</li><li>
Excellent communications, presentation, interpersonal and problem-solving skills</li><li>
Impeccable integrity and commitment to customer satisfaction</li><li>
Ability to work independently and manage multiple priorities in a fast-paced environment</li><li>
 Availability to work weekend evening and high demand retail holidays</li><li>
Ability to maintain customer confidentiality</li></ul>
What You Can Expect From 2020 Companies 
We welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We are always identifying opportunities to encourage our team to be their authentic selves, while working to provide a best-in-class experience for our employees. Whether that&rsquo;s paid holidays, long-term career pathing options, personal development opportunities or professional stretch assignments, you can expect 2020 Companies to support you. 
 
2020&rsquo;s Commitment 
We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.</div>

Lead Samsung Experience Consultant

<div>Job Type:
Regular
Work Location:
Best Buy 135 - Pleasant Hill, CA 94523
Overview:
Become a Full-Time Retail Sales Associate* for Samsung Electronics America (SEA)!
We are 2020 Companies, an outsourced sales and marketing company. Our clients are some of the most well-known brands in Consumer Electronics, Telecom, and Energy. They hire us to employ, train, and deploy people like you to represent their brand.
If you are passionate about cutting-edge technology and strive to provide first-rate customer service join our team of experienced salespeople to drive consumer sales of Samsung Electronic devices, including phones, tablets, wearables and more! Be a part of something bigger!
We are looking for a motivated Samsung Experience Consultant (SEC) to drive sales within a Best Buy retail store. The ideal candidate will excel in sales and consumer electronics, is well organized and a self-starter, and has both a passion for customer service and a knack for building relationships.
Day-in-the-Life as a Retail Sales Associate:<ul><li>
Demonstrate, sell and promote Samsung products to customers in Best Buy</li><li>
Ensure that consumers have the latest and most relevant product information available when making a purchase decision</li><li>
Excel at building relationships with Best Buy associates and leadership within the retail store through daily trainings, collaboration and goal sharing</li></ul>
What's in it for you?<ul><li>
Competitive, weekly pay</li><li>
$25.00+ per hour based on location and candidate experience</li><li>
Earn a bonus, paid quarterly</li><li>
Next day pay on-demand with DailyPay</li><li>
Paid training completed online, at home via computer or mobile device</li><li>
Apparel Provided</li><li>
Company provided Tablet or Phone</li><li>
Samsung/Otterbox Employee Discounts</li><li>
Exciting work environment to showcase your customer service skills</li><li>
Share and learn with ongoing training and development</li><li>
Work an average of 32+ hours per week</li><li>
Scheduled to work during high traffic times including weekends, weekdays and some holiday&rsquo;s</li><li>
Eligible for medical/dental/vision benefits</li><li>
Paid time off + paid holidays</li><li>
401k with company match</li></ul>
Job Description:
Core Competencies: Skills utilized as an SEC that are identified as drivers of success: Plan and Align, Drive Results, Customer Focus, Collaborates, and Tech Savvy. 
Key Responsibilities:<ul><li>
Drive sellout of Samsung mobile products and services within a Best Buy retail store utilizing conversational consulting sales techniques</li><li>
Uncover and understand the needs of the customer and recommend a Samsung product to fit and fill those needs</li><li>
Build confidence in Samsung products and services for both Best Buy employees, new and repeat customers as a brand evangelist</li><li>
Build strong partnerships with Best Buy staff with the purpose of driving the key initiatives and goals of all teams</li><li>
Meet or exceed personal and store sales goals on a monthly basis</li><li>
Provide excellent customer and client service through interaction with both customers and Best Buy employees</li><li>
Ensure retail brand standards are met through merchandising, security, installation, and cleanliness</li><li>
Complete display resets upon request and during new product launches</li><li>
Complete daily reporting on sales performance and retail insights</li></ul> 
Performance Measurements:<ul><li>
Regular and prompt attendance</li><li>
Daily accurate reporting</li><li>
Meet or exceed established monthly/weekly sales quota/goals</li><li>
Customer/client satisfaction</li></ul> 
Qualifications:<ul><li>
High school diploma or equivalent required</li><li>
Six (6) months prior sales, retail, telecom or marketing experience preferred</li><li>
Demonstrated knowledge of products and services</li><li>
Excellent communications, presentation, interpersonal and problem-solving skills</li><li>
Impeccable integrity and commitment to customer satisfaction</li><li>
Ability to work independently and manage multiple priorities in a fast-paced environment</li><li>
 Availability to work weekend evening and high demand retail holidays</li><li>
Ability to maintain customer confidentiality</li></ul>
What You Can Expect From 2020 Companies 
We welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We are always identifying opportunities to encourage our team to be their authentic selves, while working to provide a best-in-class experience for our employees. Whether that&rsquo;s paid holidays, long-term career pathing options, personal development opportunities or professional stretch assignments, you can expect 2020 Companies to support you. 
 
2020&rsquo;s Commitment 
We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.</div>

JTI - Japan Tobacco International

<div><div>At JTI we celebrate differences, and everyone truly belongs. 46,000 people from all over the world are continuously building their unique success story with us. 83% of employees feel happy working at JTI. 
To make a difference with us, all you need to do is bring your human best. 
What will your story be? Apply now!
Learn more: jti.com 
<div>Consumer Experience Lead Middle East &amp; Global Shisha 
</div><div></div><div>What this position is about &ndash; Purpose 
</div><div></div>The Consumer Experience and Merchandising Lead is responsible for shaping and executing mid- to long-term strategies across all channels, embedding a multi-category approach where relevant to support brand objectives. This role focuses on designing and implementing a compelling consumer journey through effective, measurable TTL activation programs, including Retail, HoReCa, and Events and a robust merchandising strategy across all markets and channels, with a strong emphasis on ROI, ROO, and program effectiveness analysis. Success in this role means delivering unmatched consumer experiences, driving measurable impact on brand equity and commercial KPIs, and leading the organisation toward locally relevant, consumer-first marketing initiatives. 
<div></div><div>Responsibilities: 
</div><div></div><ul><li>Strategic Planning &amp; Channel Development: Design and implement mid- to long-term strategies across all channels, embedding a multi-category approach where relevant. Align strategies with brand plans and commercial objectives to ensure consistency across all markets. Continuously evaluate market trends and consumer insights to refine channel strategies.
</li></ul><ul><li>Consumer Journey &amp; Activation Programs: Develop and execute TTL activation programs across Retail, HoReCa, and Events. Ensure activations deliver superior consumer experiences that drive brand awareness, trial, and loyalty. Monitor and measure program effectiveness, ROI, and ROO to optimise future initiatives.
</li></ul><ul><li>Merchandising Strategy: Create and implement a comprehensive merchandising plan to maximise brand visibility at the point of sale, incorporating multi-category approaches where feasible. Oversee deployment of permanent POS materials across multiple geographies. Ensure merchandising standards are maintained consistently across all channels.
</li></ul><ul><li>Cross-Functional Collaboration, Stakeholder Management &amp; Reporting: Work closely with Portfolio Teams (Combustibles, RRP, Shisha, Exploratory Segments), Sales, and back-office functions (Finance, SI, Legal). Facilitate alignment between marketing, commercial, and operational teams to ensure seamless execution. Proactively manage expectations of key stakeholders through regular updates and feedback loops. Deliver consolidated commercial reporting on program performance and strategic direction, not limited to program effectiveness, ROI, and ROO. Provide actionable insights to inform decision-making at senior levels.
</li></ul><ul><li>Market Expansion / New Category Entry Support: Drive readiness for new market entries by establishing trade marketing and consumer activation frameworks. Support capability building among team members to ensure successful market launches via consumer activation and merchandising support.
</li><li>Team Leadership &amp; Culture Building: Create an inspiring and motivating work environment that fosters collaboration and a One Team mindset. Coach and develop team members to build strong trade marketing and consumer activation capabilities by injecting curiosity, innovation and test and trial concepts. Lead the transition toward a consumer-centric field organisation.
</li></ul><ul><li>Consumer Data &amp; Engagement: Develop clear strategies for consumer data management and personalised engagement (1:1 programs, brand ambassadors). Explore innovative initiatives to attract and retain targeted consumers. Ensure all programs are supported by robust effectiveness analysis and ROI/ROO metrics.
</li></ul>Budget Management: Accurately manage and monitor budgets for activations, trade marketing and special events as per set brand and program KPIs. Continuously innovate and look for new ways to deliver superior quality at a reduced cost, incorporating long-term ROI and ROO growth for the cluster. 
<ul><li>
</li></ul><div></div><div>Requirements: 
</div><div></div><ul><li>BA in Business Administration or similar
</li><li>Minimum 5 years Trade Marketing experience in an FMCG company, Managing multiple categories
</li><li>Fluent English (required), Arabic language is a plus.
</li><li>Data Gathering, Insights and Analysis
</li><li>Activation Plan Formulation based on trade &amp; channel, Multicategory
</li><li>Problem Solving
</li><li>Project Management and Monitoring
</li><li>Presentation Skills
</li><li>Performance / Program Evaluation (ROI, ROO)
</li><li>Budget Management
</li><li>Adept with MS Office (Word, Excel &amp; PowerPoint)
</li><li>Strong leadership skills
</li><li>Strong understanding of program/campaign execution of control &amp; compliance
</li><li>High sense of ownership, accountability, and entrepreneurial skills
</li><li>Outspoken/ability to generate and share ideas
</li><li>Curious, adaptable, flexible, and open to change
</li><li>Ability to analyse business situation and propose actionable solutions focusing on consumer awareness, trial, acquisition, and retention
</li>Account management of non-traditional channels such as HRC, DSS and adult smoker convergent points 
<li>
</li></ul>Are you ready to join us? Build your success story at JTI. Apply now!
Next Steps: 
After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure: Phone screening with Talent Advisor &gt; Assessment tests &gt; Interviews &gt; Offer. Each step is eliminatory and may vary by role type. 
At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. If you need any specific support, alternative formats, or have other access requirements, please let us know.</div></div>

CONSUMER EXPERIENCE LEAD

MENA Consultant

<div>
 
 Location:
 
 Riyadh, KSA.
 
 
 
 Years of Experience:
 
 5+ years.
 
 
 
 Project Duration:
 
 4 months.
 
 
 
 Working Arrangement:
 
 on-site.
 
 
 
 Language Requirements:
 
 Fluency in Arabic &amp; English (written and spoken).
 
 
 We are seeking an experienced
 
 Customer Experience (CX) Consultant
 
 to support a major telecom client in enhancing the experience of its
 
 wholesale and B2B customers
 
 . The consultant will play a key role in leading CX transformation initiatives, monitoring and reporting customer experience performance, and designing loyalty programs tailored for the wholesale segment. The ideal candidate will have strong telecom industry experience, particularly in wholesale operations, and the ability to work independently within a client environment.
 
 
 
 Key Requirements
 
 
 
 <ul>
 <li>
 Proven knowledge of Wholesale Business for Telcos.
 </li>
 <li>
 Experience leading or supporting Customer Experience (CX) Transformation initiatives.
 </li>
 <li>
 Hands-on experience in CX monitoring and reporting, including developing dashboards or KPIs.
 </li>
 <li>
 Experience in designing and implementing loyalty programs for B2B/wholesale customer segments.
 </li>
 <li>
 Proficiency in preparing and delivering PowerPoint presentations.
 </li>
 <li>
 Prior experience working directly with clients and managing project deliverables with minimal supervision.
 
 
 </li>
 </ul>
 
 Other Qualifications
 
 
 
 <ul>
 <li>
 Bachelor's degree in Business Administration, Marketing, Telecommunications, or a related field.
 </li>
 <li>
 Excellent analytical, presentation, and communication skills.
 </li>
 <li>
 Strong stakeholder management and the ability to work in a dynamic client environment.
 
 
 </li>
 </ul>
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Support the development and execution of the CX transformation roadmap for the telecom wholesale business unit.
 </li>
 <li>
 Monitor and report on CX performance metrics, identifying key trends and improvement opportunities.
 </li>
 <li>
 Design and evaluate loyalty and retention programs tailored for wholesale/B2B clients.
 </li>
 <li>
 Conduct customer journey mapping and pain point analysis to inform experience enhancements.
 </li>
 <li>
 Collaborate with internal stakeholders to align CX initiatives with business strategy and operational objectives.
 </li>
 <li>
 Prepare executive-level presentations and reports summarizing CX insights, recommendations, and progress.
 </li>
 <li>
 Facilitate CX workshops or stakeholder sessions to drive customer-centric culture and awareness.
 </li>
 <li>
 Provide advisory support to ensure CX best practices are embedded across the client's wholesale operations.
 
 
 </li>
 </ul>
 If you would like to know more about the
 
 Global Consulting Bootcamp
 
 Visit: https://caseinpointco.com/global-consultant-bootcamp/
 
 
 If you would like to know more about the
 
 MC Club
 
 Visit: https://menaconsultant.com/mc-club/
</div>

Customer Experience Consultant (Telecom Industry) - 4-Month Engagement

RMG | مجموعة ريناد المجد (لتقنية المعلومات)

<div>
 
 
 RMG is Hiring a Digital Customer Experience Consultant.
 
 
 
 
 
 
 
 Experience:
 
 10&ndash;15 years
 
 
 
 Role Summary:
 
 
 
 Lead organization-wide digital CX strategies, improve digital channels, and elevate user experiences across platforms.
 
 
 
 Required Skills &amp; Qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s or Master&rsquo;s degree in Business, Marketing, Digital Transformation, or related field
 </li>
 <li>
 Extensive experience in designing digital customer journeys &amp; omnichannel service models
 </li>
 <li>
 Strong knowledge of UX/UI principles and digital product behavior
 </li>
 <li>
 Expertise in digital analytics tools (e.g., Google Analytics, Hotjar, CX platforms)
 </li>
 <li>
 Ability to lead CX transformations and manage cross-functional teams
 </li>
 <li>
 Experience with service design, customer insights, and digital touchpoint optimization
 </li>
 <li>
 Strong communication, presentation, and stakeholder management skills
 </li>
 </ul>
 
 
</div>

Digital Customer Experience Consultant

Paws N Collars

Full-Time Wellness Experience Consultant &ndash; PawsnCollars, HSR Layout, Bangalore Location: HSR Layout, Bangalore Reports To: Founders Work Schedule: 10 hours/day | 6 days/week | Rotational shifts Accommodation: Not Provided Duration: Minimum 1-year commitment Salary: &#8377;25,000 &ndash; &#8377;30,000/month Start Date: ImmediateAbout PawsnCollarsPaws &amp; Collars is India&rsquo;s most trusted pet lifestyle community, dedicated to enhancing the well-being and longevity of pets through expert guidance, premium products, holistic services, and a supportive network of pet parents.Paws &amp; Collars is more than a pet care brand&mdash;we're a community of animal lovers on a mission to transform how India experiences pet wellness. Born out of a deep love for animals and a desire to raise the standards of pet care, we&rsquo;ve built a one-of-a-kind ecosystem under one roof: Veterinary Clinic &ndash; for proactive, compassionate healthcare Grooming Spa &ndash; for hygiene that&rsquo;s gentle, safe, and stress-free Retail Store &ndash; stocking handpicked, consciously sourced pet products Pet Caf&eacute; &ndash; where pets and parents can relax, connect, and bond Pet Hotel &ndash; a sanctuary designed to feel like home, not a kennelEvery corner of our space&mdash;from the curated food to the flooring beneath your feet&mdash;is designed with animal comfort, mental well-being, and lifestyle alignment in mind. We don&rsquo;t believe in cages. We believe in freedom, trust, and heart-centered care.At Paws &amp; Collars, we care for pets the way we care for family&mdash;because to us, that&rsquo;s exactly what they are. We&rsquo;re here to create a new benchmark for pet hospitality in India. And if you believe in creating a more compassionate world for animals, then you&rsquo;ll feel right at home here.Responsibilities:<ul><li>Greet walk-in customers and callers warmly, ensuring a professional experience for both pets and pet parents.</li><li>Assist with appointment scheduling through Calendly.</li><li>Capture and update customer and pet details accurately using Zoho and VetBuddy.</li><li>Provide clear explanations and personalized guidance on services and products, focusing on genuine care and suitability rather than hard-selling.</li><li>Make outbound calls for appointments, sales, wellness follow-ups, and customer engagement.</li><li>Connect customers to the appropriate specialists (Vet, Groomer, Caf&eacute;, Retail) for seamless service delivery.</li><li>Support retail by recommending suitable products and assisting with transactions.</li><li>Maintain cleanliness and hygiene across retail and grooming areas as per operational SOPs.</li><li>Conduct daily inventory checks, flag replenishment needs, and assist with stock maintenance.</li><li>Complete end-of-day reports covering bookings, sales, follow-ups, and operational updates.</li><li>Uphold PawsnCollars&rsquo; values and represent the brand with warmth, responsibility, and professionalism in every interaction.</li></ul>Qualifications:<ul><li>Prior experience in pet care, veterinary assistance, shelter work, hospitality, or customer service preferred</li><li>Strong love for animals and ease with handling dogs and cats of all temperament</li><li>Strong verbal communication skills in English and/or Kannada/Hindi</li><li>Physically fit and able to manage active work</li><li>Minimum 1-year commitment required</li><li>Flexibility to work varied shifts, including weekends and holidays, as needed.</li></ul>What We Offer<ul><li>Supportive, pet-friendly workplace and inclusive team culture</li><li>Staff meals, paid time off, and sick leave</li><li>Ongoing training and development opportunities</li><li>Recognition and reward programs for outstanding performance</li><li>Opportunities to grow within the PawsnCollars ecosystem (caf&eacute;, retail, wellness, events)</li></ul>Job Types: Full-time, PermanentPay: &#8377;25,000.00 - &#8377;30,000.00 per monthBenefits:<ul><li>Food provided</li><li>Paid sick time</li><li>Paid time off</li></ul>Application Question(s):<ul><li>What excites you most about being a Wellness Experience Consultant?</li><li>What excites you most about being part of a pet focused company and environment?</li><li>Do you have your own space in Bangalore, close to HSR Layout?</li><li>Are you genuinely passionate about helping pets and supporting pet parents with empathy and care?</li><li>Are you comfortable working closely with dogs and cats in a retail, wellness, and service-oriented environment?</li><li>Are you a team player who thrives in a fast-paced environment?</li><li>Are you proactive and open to learning and continuous self-improvement?</li><li>Can you communicate clearly and compassionately with pet parents, helping them understand services, products, and wellness needs?</li><li>Can you manage bookings, follow-ups, and customer interactions professionally&mdash;both in person and over calls/messages?</li><li>Can you identify customer needs, provide thoughtful recommendations, and resolve concerns to ensure a seamless PawsnCollars experience?</li><li>Can you collaborate smoothly with veterinarians, groomers, caf&eacute; teams, and retail staff to ensure cohesive service delivery?</li><li>Are you able to handle basic operational tasks such as CRM updates, stock checks, and maintaining cleanliness and hygiene across service zones?</li></ul>Experience:<ul><li>Hospitality: 1 year (Preferred)</li></ul>Work Location: In person

Full-Time Wellness Experience Consultant – PawsnCollars, HSR Layout, Bangalore

PayPal

<div>The Company
PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 
We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers. 
We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 
Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do &ndash; and they push us to ensure we take care of ourselves, each other, and our communities.
Job Description Summary: As a Staff Experience Designer for Consumer Servicing, you&rsquo;ll design how PayPal helps customers get answers, resolve issues, and feel supported across every touchpoint. You&rsquo;ll shape the experiences that connect self-service, AI assistance, and live support into a seamless journey&mdash;ensuring customers can resolve problems quickly and confidently, however they choose to engage. Partnering closely with product, operations, and customer service teams, you&rsquo;ll identify opportunities to reduce friction, improve clarity, and strengthen trust.
Job Description:
Essential Responsibilities:
<ul><li>Develop plans to enhance the user and customer experience across the digital and physical products and meet team performance</li><li>
Perform more-complex customer experiences that require highly specialized user interface and product design knowledge and advanced business expertise</li><li>
Lead some projects or programs within the product function and may coordinate activities of others</li><li>
Design process, product, and service improvements based on understanding of business needs and industry trends</li><li>
Determine methods and procedures on new assignments that may impact activities of others</li><li>
Analyze business trends to inform user experience strategies and initiatives.</li><li>
Collaborate with stakeholders to ensure user needs are prioritized in design processes.</li></ul>
Expected Qualifications:<ul><li>
5+ years relevant experience and a Bachelor&rsquo;s degree OR Any equivalent combination of education and experience.</li></ul>
PayPal is committed to fair and equitable compensation practices.
 
 
Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience. 
 
The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit https://www.paypalbenefits.com. 
 
The U.S. national annual pay range for this role is PayPal is committed to fair and equitable compensation practices.
 
 
Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience. 
 
The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit https://www.paypalbenefits.com. 
 
The U.S. national annual pay range for this role is $152,500 to $262,350

PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. Any such request is a red flag and likely part of a scam. To learn more about how to identify and avoid recruitment fraud please visit https://careers.pypl.com/contact-us.
For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations. 
Our Benefits:
At PayPal, we&rsquo;re committed to building an equitable and inclusive global economy. And we can&rsquo;t do this without our most important asset-you. That&rsquo;s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.
We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com 
 
Who We Are:
To learn more about our culture and community visit https://about.pypl.com/who-we-are/default.aspx 
 
Commitment to Diversity and Inclusion
PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.
Belonging at PayPal:
Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal. 
Any general requests for consideration of your skills, please Join our Talent Community. 
We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don&rsquo;t hesitate to apply.

Notice to Applicants and Employees who reside within New York city. Click https://careers.pypl.com/Contact-Us/default.aspx 
 
to view the notice.</div>

Staff Experience Designer, Consumer Servicing

Search 10000+ Consumer experience consultant jobs near you this December. New roles added regularly across leading industries. Apply today.

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CONSUMER EXPERIENCE LEAD

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Digital Customer Experience Consultant

Full-Time Wellness Experience Consultant – PawsnCollars, HSR Layout, Bangalore

Staff Experience Designer, Consumer Servicing