consumer experience consultant

Fidelity Investments

<div><h3 class="jobSectionHeader"><b>Job Description:</b></h3><h3 class="jobSectionHeader"><b>
The Role</b><b>
</b></h3><p>As <i>Learning Experience Consultant</i>, you are a strategic partner to the Business and HR partners and are responsible for the overall effectiveness of learning and development solutions, services and products. You will partner closely with HR and business partners to understand where learning solutions or strategies can best drive business outcomes and help to influence and shape the associate experience.
</p><p>You apply a holistic, evidence-based approach to evaluating and designing learning solutions&mdash;ensuring alignment with organizational strategy and measurable impact on performance. Your analysis considers the full learning ecosystem, integrating all elements from end-to-end to deliver scalable, high-impact experiences.
</p><p>Additionally, you serve as a mentor to junior designers across the extended learning team, fostering a culture of continuous improvement, collaboration, and professional development.
</p><h3 class="jobSectionHeader"><b>The Expertise and Skills You Bring
</b></h3><ul><li><p>Bachelor&rsquo;s degree or equivalent with 8+ years of experience in end-to-end learning solution design, distribution, and management (or Master&rsquo;s degree with 6+ years of experience)
</p></li><li><p>Proven experience consulting and conducting business needs analysis and developing and aligning learning solutions to strategic business needs.
</p></li><li><p>Experience leading the planning, development, deployment, and implementation of learning solutions end-to-end throughout project lifecycle.
</p></li><li><p>Experience collaborating with and managing multiple, cross-functional stakeholders in a large matrix organization.
</p></li><li><p>Ability to act as strategic thought partner to senior leaders and peers.
</p></li><li><p>Ability to influence and lead without positional authority.
</p></li><li><p>Ability to communicate project progress and outcomes to stakeholders, make decisions, manage risk, and summarize critical, complex information to a variety of audiences.
</p></li><li><p>Ability to gather, summarize, and present data to inform proposals and decisions.
</p></li><li><p>Demonstrated expertise in modern learning measurement theory, approaches, and strategies.
</p></li></ul><p>The work you deliver will be aligned as follows:
</p><p><i>Learning Consulting and Analysis</i>
</p><ul><li><p>Consults with stakeholders to define audience and desired business outcomes and impacts of learning solutions.
</p></li><li><p>Ability to conduct complex analysis and research to uncover the root cause of a business problem and identify viable learning solutions.
</p></li><li><p>Partners with leaders to develop and maintain strategic partnerships with stakeholders including executive sponsors, HR business partners, and learning colleagues to develop and implement complex, end-to-end learning solution program strategies.
</p></li><li><p>Develops learning solution program objectives aligned to business objectives.
</p></li><li><p>Develops learning objectives aligned to meet learning solutions and business objectives.
</p></li></ul><p><i>Learning Design</i>/Develop
</p><ul><li><p>Owns and leads end-to-end design of complex learning solutions including content development, learning experience and reinforcement, solution distribution, and solution measurement.
</p></li><li><p>Collaborates with learning team and other resources to create solution design.
</p></li><li><p>Leads and/or owns the development of end-to-end learning solutions in alignment with analysis, design, and implementation.
</p></li><li><p>Proficiency with tools such as Storyline 360, Rise 360, and Adobe Creative Cloud is essential.
</p></li></ul><p><i>Learning Implementation</i>
</p><ul><li><p>Makes strategic recommendations that balance impacts to learners/learning experience and learning team. (resource impacts, operational overhead, etc.)
</p></li><li><p>Partners to create and manage learning solution distribution approach that aligns with business objectives and desired learning experience.
</p></li><li><p>Ensures implementation strategy enables the gathering of learning analytics to support the learning measurement approach.
</p></li></ul><p><i>Learning Solution Project Management</i>
</p><ul><li><p>Leads and strategically manages the prioritization of learning solution delivery components; makes strategic prioritization recommendations for learning solution support against larger FI and FBOT Learning team portfolio.
</p></li><li><p>Manages project delivery timelines, identifies risk, creates and manages solution and project documentation.
</p></li><li><p>Represents solution plans and design to a variety of stakeholders.
</p></li><li><p>Provides routine status updates to leaders and stakeholders; leads the delivery of periodic activity and impact report-outs to learning leaders, business partners, HR partners and so on, tailoring message to intended audience.
</p></li></ul><p><i>Learning Solution Impact Measurement and Insights
</i></p><ul><li><p>Applies adult learning principles and theories to analyze, design, and deliver impactful learning solutions.
</p></li><li><p>Clearly articulates learning solution alignment to business needs.
</p></li><li><p>Define business needs and outcomes; align learning solutions, analytics and insights to demonstrate learning solution value.
</p></li></ul><p>Note: Fidelity is not providing immigration sponsorship for this position</p><h3 class="jobSectionHeader"><b>
The Team
</b></h3><p>The FI and FBOT Learning Team sits in the FI and FBOT HR organization and is part of the broader Learning Function at Fidelity. You will join a team with a vision to ignite a passion for continuous learning through interactive, memorable, and innovative experiences that develop confident and engaged associates who power the future of Fidelity. We are committed to being a talent incubator and destination. We value community and enjoy a fun and innovative culture.
</p>The base salary range for this position is $79,000-153,000 USD per year.
<p>Placement in the range will vary based on job responsibilities and scope, geographic location, candidate&rsquo;s relevant experience, and other factors.</p><p>
Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation.
</p><p>We offer a wide range of benefits to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career. Note, the application window closes when the position is filled or unposted.</p><p>
Please be advised that Fidelity&rsquo;s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.</p><p>
Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.</p><h3 class="jobSectionHeader"><b>
Certifications:</b></h3><h3 class="jobSectionHeader"><b>
Category:</b></h3>
Training</div>

Learning Experience Consultant

Malvern Health

<div><p>Malvern Community Health Services (MCHS) is currently seeking part time/ Full time Behavioral Consultants to work in the Philadelphia region. This position offers a part time, flexible schedule.</p><p>
Our MCHS Philadelphia office seeks to support children and adults and their families (fathers and mothers), role models of both genders, caregivers, friends and members of their spiritual community of choice, to have access to individualized, strength-based, trauma informed quality behavioral health supports and services that foster choices so that they may enjoy meaningful relationships and a life worth living in our communities.</p><p>
Malvern Community Health Services offers expert and caring behavioral health services for children, adolescents, and adults throughout southeastern Pennsylvania.</p><p>
The Philadelphia office currently has FULL and PART TIME openings for Behavioral Consultants (BCs). Interested, please apply today!</p><p><b>
Position Summary:</b><b> </b>The BC works with the family and other members of the treatment team such as school staff to design and direct a behavior modification plan that will meet the needs of the child and family. A BC provides assessment, program design and monitoring of treatment interventions rather than direct therapy. The hours are flexible , and you are permitted to work in other agencies. This position can be a full time or part time position depending on the applicants availability.</p><p><b>
Summary of Essential Position Functions:</b></p><ul><li><p>
Provide assessment of the client and family needs/strengths</p></li><li><p>
Devise and direct the implementation of a Behavior Modification Intervention Plan</p></li><li><p>
Develop, implement and maintain fidelity in the delivery of behavioral supports and treatment interventions</p></li><li><p>
Provide weekly therapeutic interventions to client, family and staff</p></li><li><p>
Primarily works face-to-face with the family, school and community</p></li><li><p>
Collaborate with team members as needed (with MTs at least bi-weekly)</p></li><li><p>
Complete all paperwork within policy time frames</p></li><li><p>
Initiate and attend treatment team meetings monthly with child, family and treatment team</p></li><li><p>
Attend interagency meetings, staff meeting and attend sixteen (16) hours of training per year</p></li><li><p>
Provide services within authorized number of hours per week</p></li><li><p>
Revise treatment plans as needed</p></li><li><p>
Attend staff meetings &amp; mandatory trainings as necessary</p></li><li><p>
Comply with all IBHS policies</p></li><li><p>
Provide weekly supervision to BHT with documentation of supervision</p></li><li><p>
If not, a licensed Psychologist you must attend supervision with licensed Psychologist one (1) hour a month</p></li><li><p>
Travel to and from client sites to perform services (100% travel required)</p></li><li><p>
Perform other duties as assigned<br>
<br>
<b>Supervisory Responsibilities:</b> This position has clinical supervision of Behavioral Health Technicians (BHT).Bew</p></li></ul><p><b>
Benefits:</b></p><p>
Health benefits are effective after a short, 30 days wait period. Also, after 6 months of continuous employment, Malvern offers a company sponsored 401K plan through Vanguard that does include a company match! Benefits effective after 30 days are as follows:
</p><ul><li>Medical Insurance</li><li>
Dental Insurance</li><li>
Vision Insurance</li><li>
Free Life Insurance</li><li>
Supplemental Life Insurance</li></ul><p>
</p><p><b>Qualifications:</b></p><ul><li><p>
This position requires individuals that are client focused; team oriented; great interpersonal and communication skills; dependable; problem solving skills; organizational skills; focused on compliance and performance quality. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p></li></ul><p><b>
Education and/or Experience:
</b></p><ul><li><p>Licensed Doctoral Level Psychologist,<b> OR</b> Licensed Clinical Psychologist, <b>OR</b></p></li><li><p>
Other Master&rsquo;s level mental health clinician with documented training in the field of Behavior Modification techniques (Must be supervised by Licensed Clinical Psychologist)
</p></li><li><p>Two (2) years verified post-master&rsquo;s experience providing mental health treatment to children without LBS License and One (1) year of experience involving functional behavioral assessment of individuals under 21 years of age, including the development and implementation of behavioral supports or treatment plans with LBS License (only required for staff working with CBH clients)</p></li><li><p>
One (1) year experience using behavior analysis/modification techniques preferred</p></li><li><p>
BC PA license preferred</p></li></ul><p><b>
Credentials and Special/Technical Skills:
</b></p><ul><li><p>Clearances for Child Abuse, FBI and State Criminal, as well as CPR/First Aid Certification</p></li><li><i>Malvern Community Health Services provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.</i></li></ul><p><i>
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.*</i></p></div>

Behavioral Consultant (BC) - Philadelphia

Diageo

<div><div>Job Description :</div><div>
Job Title: Senior Analyst, Commercial Experience Service Delivery</div><div></div><div>
About the Function:</div><div>
Our Global Business Operations (GBO) team are facilitators, providing strategic, financial, and business services that are critical to the day-to-day performance of our business. With a team of over 2,000 dedicated and passionate people supporting 21 markets across the world, we have offices in Bangalore, Budapest, Bogota, and Manila.</div><div></div><div>
Our global remit offers huge learning opportunities. We encourage learning and development in skills needed now and in the future across digital, industry, professional, and domain. Wherever you start, you&rsquo;ll be rewarded with a world view and the recognition you deserve in our inclusive and supportive culture.</div><div></div><div>
About the role:</div><div>
The Process Excellence Accounts Receivable and Cash Applications Stream is part of the Sell to Cash (STC) process. It ensures proper operation of processes from billing, clearing, incoming fund allocation on customer ledger, customer ledger maintenance, credit blocked order release to write off, GL reconciliations and reporting.</div><div></div><div>
STC deals with some 25.000 customers resulting in some 400.000 orders and collection of around 9 billion GBP an annual base.</div><div></div><div>
The role involves delivering trainings, driving standardization and automation as well as performing credit release and accounts receivable tasks for one or more markets.</div><div></div><div>
Accounts Receivable Superuser is the Team Leader&rsquo;s first support and backup, has various reporting and analytical tasks, is responsible for co-ordinating, training the team and being a role model for them. Takes ownership for and drives standardization, automation and technical issue resolution.</div><div></div><div>
Role Responsibilities:</div><ul><li><div>
Ability to take ownership for standardization, automation</div></li><li><div>
Ability to drive technical issues towards resolution</div></li><li><div>
Understands and complies to controls in own area</div></li><li><div>
Excellent interpersonal and communication skills</div></li><li><div>
Responds positively to direction and shows energy in delivering what is expected within own area of work</div></li><li><div>
Ability to successfully prioritize and deliver on promises</div></li><li><div>
Proactive, solution-focused mind-set and positive &ldquo;can do&rdquo; attitude</div></li><li><div>
High-reaching attitude to drive issues towards resolution</div></li><li><div>
Ability to work in often pressurized environment</div></li><li><div>
Receptive to feedback and is willing to learn from mistakes</div></li><li><div>
Active team player</div></li><li><div>
Deliver process related trainings for newcomers</div></li><li><div>
Train the Team on new / changed process steps</div></li><li><div>
Initiate and coordinate assessments in the team to ensure the knowledge is cascaded and conduct frequent refresher training to bridge the gaps</div></li><li><div>
Take proactive steps to standardize the process across markets and co-ordinate process change planning and implementation</div></li><li><div>
Work closely with Team Leader and Governance team in communicating the change</div></li><li><div>
Ensure the process documentations are in place and keep a track on the updates and ensure the updates are also documented in Desk Top Procedures</div></li><li><div>
Support operations by changing the priorities of incidents raised. Change the priorities as per request from team, supervise and communicate the issues and its impact on operations</div></li><li><div>
Support CARM (Sarbanes Oxley) / GAR audits</div></li><li><div>
Ownership of GL reconciliations</div></li><li><div>
Acting as a role model</div></li><li><div>
Support Team Leader and Manager (taking part in project, reporting and analysis)</div></li><li><div>
Lead customer ledger (cash and credit note allocation, up-to-date information about disputes, write offs, reconciliation)</div></li><li><div>
Ensure all SAP documents (invoices, credit and debit notes) are billed and delivered to customers</div></li><li><div>
Monitor interfaces, resolve all interface and EDI related issues</div></li><li><div>
Raise and respond to Internal Query Management ticket on time as appropriate in order to drive customer queries towards resolution (e.g. price, delivery, A&amp;P, rebate related deductions)</div></li><li><div>
Handle relationship with STC Customer Facing Team</div></li><li><div>
Support other STC processing activities (customer data, order entry, billing, clearing, price and delivery credit note creation, customer spend, rebate processing)</div></li><li><div>
Implement Anti-Money Laundering and OFAC checks as appropriate</div></li><li><div>
Reporting (daily, weekly and monthly reports)</div></li><li><div>
Any other tasks requested by line manager</div></li><li><div>
Unbilled and unaccounted items</div></li><li><div>
Unallocated Cash</div></li><li><div>
Timely credit blocked order release according to market needs and 3PL order transfer timelines.</div></li><li><div>
Timely direct debit and outgoing payment runs according to market needs SLAs</div></li><li><div>
No hidden operational risks and issues</div></li><li><div>
No control failures</div></li><li><div>
Standardization and automation targets</div></li></ul><div></div><div>
Experience / skills required:</div><div>
Crucial</div><ul><li><div>
Deep knowledge of Accounts Receivable process and controls</div></li><li><div>
Accounts Receivable working experience</div></li><li><div>
Deep SAP knowledge</div></li><li><div>
Strong PC literacy, excellent Excel skills</div></li><li><div>
Excellent interpersonal and communication skills</div></li><li><div>
High accuracy</div></li><li><div>
Fluent English language skills &ndash; company language</div></li></ul><div>
Desirable</div><ul><li><div>
College or university Degree</div></li><li><div>
Knowledge of other STC processes</div></li><li><div>
Validated financial knowledge</div></li><li><div>
Not interested in Accounts Receivable or Finance</div></li><li><div>
Insufficient English language capabilities</div></li><li><div>
Lack of accuracy, attention to details</div></li><li><div>
Difficulties in setting priorities and in working independently</div></li><li><div>
Difficulties with demonstrating ownership</div></li><li><div>
Not a teammate</div></li></ul><div>
Full time role, flexibility needed according to time zone of serviced market</div><div></div><div>
Flexibility is key to our success. From part-time and compressed hours to different locations, our people work flexibly in ways to suit them. Talk to us about what flexibility means to you so that you&rsquo;re supported from day one.</div><div></div><div>
Our purpose is to celebrate life, every day, everywhere. And creating an inclusive culture, where everyone feels valued and that they can belong, is a crucial part of this.</div><div>
We embrace diversity in the broadest possible sense. This means that you&rsquo;ll be welcomed and celebrated for who you are just by being you. You&rsquo;ll be part of and help build and champion an inclusive culture that celebrates people of different gender, ethnicity, ability, age, sexual orientation, social class, educational backgrounds, experiences, mentalities, and more.</div><div>
Our ambition is to create the best performing, most trusted and respected consumer products companies in the world. Join us and help transform our business as we take our brands to the next level and build new ones as part of shaping the next generation of celebrations for consumers around the world.</div><div></div><div>
Feel inspired? Then this may be the opportunity for you.</div><div></div><div><i>
If you require a reasonable adjustment, please ensure that you collect this information when you submit your application.</i></div><div></div><div>
Worker Type :</div>
Regular<div></div><div>
Primary Location:</div>
Gurugram<div></div><div>
Additional Locations :</div><div></div><div>
Job Posting Start Date :</div>
2025-10-22</div>

Senior Analyst, Commercial Experience Service Delivery

Keeta

<div>
 <p>
  <strong>
   We're Hiring: Customer Experience Business Analyst!
  </strong>
 </p>
 <p>
  Keeta is an independent brand of Meituan, the world's largest tech-driven retail company. Keeta is revolutionizing the food delivery space. As a dynamic and innovative global platform, Keeta leverages cutting-edge technology to provide fast, reliable, and seamless food delivery experiences. With the mission "We help people eat better, live better", Keeta launched in 2023 and has rapidly expanded across key regions, including Hong Kong and now Saudi Arabia.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Are you passionate about
  <strong>
   data-driven decision-making
  </strong>
  and solving complex customer challenges? Do you thrive in a
  <strong>
   fast-paced, multicultural environment
  </strong>
  where analytics drive innovation? If yes, then this role is for you!
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What You&rsquo;ll Do:
  </strong>
 </p>
 <p>
  ✅ Working With Large Datasets: Independently compile large and intricate datasets, construct, and deploy data models tailored to business or analytical requirements.
 </p>
 <p>
  ✅ Collaborate Across Teams: Work with various Business or Operations Teams to grasp issues, conceptualize analytics frameworks, and translate business problems into technical hypotheses.
 </p>
 <p>
  ✅ Design &amp; Evaluate Analytical Methods: Develop and recommend analytical methods such as A/B testing, assess model performance, interpret experimental outcomes, and offer data-driven recommendations.
 </p>
 <p>
  ✅ In-Depth Analysis &amp; Trend Identification: Conduct thorough analyses of our operations, research market and industry trends, pinpoint emerging patterns and opportunities, and consistently provide actionable business insights via analytics reports and performance dashboards.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Why Join Us?
  </strong>
 </p>
 <p>
  <strong>
   Global Impact
  </strong>
  &ndash; Work in a dynamic, multicultural environment
 </p>
 <p>
  <strong>
   Tech &amp; Innovation
  </strong>
  &ndash; Be part of AI-driven and data-focused advancements
 </p>
 <p>
  <strong>
   Strategic Influence
  </strong>
  &ndash; Shape the future of customer experience with data-backed decisions
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What We&rsquo;re Looking For
  </strong>
 </p>
 <p>
  📌Bachelor&rsquo;s degree or above
 </p>
 <p>
  📌
  <strong>
   5+ years
  </strong>
  in data analytics, data science, or related fields
 </p>
 <p>
  📌Proficiency in
  <strong>
   SQL, Python, or other programming languages
  </strong>
 </p>
 <p>
  📌Experience with
  <strong>
   ETL processes, statistical analysis, and dashboard creation
  </strong>
 </p>
 <p>
  📌Strong
  <strong>
   communication &amp; collaboration skills
  </strong>
  to influence stakeholders
 </p>
 <p>
  📌Proficiency in
  <strong>
   Chinese (Mandarin) &amp; English
  </strong>
  for effective communication across teams
 </p>
 <p>
  <br/>
 </p>
 <p>
  🎯
  <strong>
   Bonus Points If You Have:
  </strong>
 </p>
 <p>
  ✔ Experience in the
  <strong>
   food &amp; service delivery industry
  </strong>
 </p>
 <p>
  ✔ Strong background in
  <strong>
   customer experience analytics
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  📩 Ready to make an impact? Apply now or share with your network! #DataAnalytics #CustomerExperience #Hiring #BusinessAnalyst #DataScience #TechJobs #JoinUs
 </p>
</div>


Customer Experience Business Analyst

Infosys

<div><h2 class="jobSectionHeader"><b>Job Description:</b></h2><br>
<ul>
<li>We are seeking a skilled Kafka Integration Engineer with hands on experience in Confluent Kafka to join our data engineering team</li>
<li>The ideal candidate will be responsible for designing developing and maintaining scalable real time data pipelines and integrations using Kafka and Confluent components</li></ul><br>
<h2 class="jobSectionHeader"><b>
Key Responsibilities:</b></h2><br>
<ul>
<li>Design and implement real time streaming solutions using Kafka Confluent Platform and Confluent Cloud</li>
<li>Develop stream processing applications using Apache Flink ksqlDB and Kafka Streams</li>
<li>Build data governance frameworks using Confluent s Stream Governance suite</li>
<li>Implement data lineage tracking and stream catalog management</li>
<li>Deploy and manage KRaft based clusters ZooKeeper free Kafka architecture</li>
<li>Configure client side field level encryption for sensitive data protection</li>
<li>Integrate Kafka with enterprise systems databases APIs microservices</li>
<li>Manage Kafka clusters topics schemas and connectors</li>
<li>Optimize performance scalability and reliability of Kafka solutions</li>
<li>Configure and manage KRaft controllers and metadata management</li>
<li>Implement disaster recovery and cross region replication strategies</li>
<li>Set up monitoring using next generation Confluent Control Center with Prometheus OpenTelemetry</li>
<li>Deploy and manage Confluent for Kubernetes CFK and Ansible automation</li>
<li>Monitor and troubleshoot Kafka pipelines and infrastructure</li>
<li>Ensure data governance security and compliance in streaming workflows</li>
<li>Collaborate with data engineers architects and DevOps teams</li></ul><br>
<h2 class="jobSectionHeader"><b>
Technical Requirements:</b></h2><br>
<ul>
<li>5 years experience with Confluent Kafka and Apache Kafka</li>
<li>Programming Strong proficiency in Java Python or Scala</li>
<li>Kafka Ecosystem Kafka Connect Kafka Streams KSQL Schema Registry REST Proxy Confluent Control Center</li>
<li>Confluent Platform Stream Governance Data Lineage Stream Catalog Audit Logs Role Based Access Control RBAC</li>
<li>Confluent Cloud Fully managed Kafka service ksqlDB Cloud Apache Flink on Confluent Cloud</li>
<li>Stream Processing Apache Flink ksqlDB real time analytics and complex event processing</li>
<li>Architecture Event driven architecture and data streaming patterns</li>
<li>DevOps Docker Kubernetes CI CD pipelines</li>
<li>Cloud AWS GCP or Azure with Kafka deployment experience</li>
<li>Soft Skills Excellent problem solving and communication abilities</li></ul><br>
<h2 class="jobSectionHeader"><b>
Preferred Skills:</b></h2>
Technology-&gt;Java-&gt;Apache-&gt;Kafka</div>

Confluent Kafka Integration Engineer/Consultant

Tap Payments

<div><p><b>About Tap</b></p><p>
Tap Payments is revolutionizing online payments across the MENA region by connecting businesses with simple, unified payment experiences. We need exceptional talent to help us on this journey.</p><p><b><br>
The Operations team</b><br>
<br>
Great ideas aren't enough. To build a truly global business, we need great experiences. Join our operations team and help build, operate, and scale our customer, financial and administrative operations across the Middle East and beyond. Yalla! let's do this</p><p><b><br>
As a Tapster you will:</b></p><ul>
<li>
Provide quality customer care to inbound calls, chat and emails</li>
<li>Accurately categorize the reason for the customer call/chat</li>
<li>Raise support tickets with complete information to enable tracking and resolution of customer requests</li>
<li>Investigate and resolve customer complaints then close support tickets</li>
<li>Maintain a database of customer information</li>
<li>Escalate inquiries to the appropriate team</li>
<li>Assist customers with registration or account creation</li>
<li>Pass customer feedback onto the product or sales team to improve the organisation&rsquo;s offerings</li>
<li>Respond promptly to customer inquiries</li>
<li>Maintain a positive, empathetic, and professional attitude</li>
<li>Capture customer satisfaction at the end of every interaction.</li>
<li>Stay updated on emails and be updated and familiar with all supporting documents on the knowledge base</li>
<li>Contribute positively towards the achievement of performance targets in all aspects of the team&rsquo;s activities</li>
<li>Proactively provide solutions or improvements to Tap management that deliver improved complaints management processes for Tap Customers and where possible reduce the volume of complaints</li>
<li>Support a good team and working environment by assisting fellow employees and participating constructively in team objectives.</li>
<li>Work on a shift basis. (remote outside of business hours)</li>
<li>Carry out other duties, as assigned based on the demands of the business and growth of the role</li></ul><p><br>
<b>
What you will bring to the party:</b></p><ul>
<li>
1-2 years of role-specific experience in Financial Services/Fintech/High-Growth Startup</li>
<li>Preferred degree, but real-world experience is also accepted.</li>
<li>Ability to establish credibility and internal relationships</li>
<li>Understanding of client/merchant/stakeholder care</li>
<li>Awareness of how your role supports the business</li>
<li>Enthusiasm for working in a growing fintech</li>
<li>Ability to work in a team and follow daily tasks</li>
<li>Skills and knowledge to actively participate in meetings</li>
<li>Ability to deliver work on time</li>
<li>Problem-solving and quick-thinking skills</li>
<li>Ability to organize information and ask relevant questions</li>
<li>Strong communication skills in English, with a preference for Arabic language ability</li></ul><p><br>
<br>
<b>Are you ready to shape the future of payments in MENA?</b></p></div>

Merchant Experience Consultant

Turkcell Global Bilgi

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 <p>
  Bir Turkcell grup &scedil;irketi olarak 1999 y&inodot;l&inodot;nda kuruldu&gbreve;umuzda amac&inodot;m&inodot;z hep e&scedil;siz bir m&uuml;&scedil;teri deneyimi ya&scedil;atmakt&inodot;.
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  Y&inodot;llar ge&ccedil;se de amac&inodot;m&inodot;z hi&ccedil; de&gbreve;i&scedil;medi ve bug&uuml;n biz yine ayn&inodot; odak noktas&inodot; ve artan heyecan&inodot;m&inodot;zla; toplam 15 lokasyonda, 16 binden fazla &ccedil;al&inodot;&scedil;an&inodot;m&inodot;zla firmalar&inodot;n m&uuml;&scedil;teri deneyimini iyile&scedil;tirmeye devam ediyoruz.
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  Telekom sekt&ouml;r&uuml;ndeki k&ouml;kl&uuml; tecr&uuml;bemizin yan&inodot; s&inodot;ra; finans, sigorta, e-ticaret, perakende, ula&scedil;t&inodot;rma, h&inodot;zl&inodot; t&uuml;ketim, havac&inodot;l&inodot;k, otomotiv, teknoloji, enerji ve kamu sekt&ouml;rlerinde hizmet vermekteyiz.
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  E&scedil;siz m&uuml;&scedil;teri deneyimine ula&scedil;abilmek i&ccedil;in geleneksel bir kanal olan ve Ana Hizmetlerimizin alt&inodot;nda yeralan &ccedil;a&gbreve;r&inodot; hizmetlerimize; Dijital, Teknolojik ve Dan&inodot;&scedil;manl&inodot;k Hizmetlerimizi de ekleyerek g&uuml;&ccedil;lendirdik.
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  Daha h&inodot;zl&inodot;, tasarruf sa&gbreve;layan, kolay ula&scedil;&inodot;labilen bir m&uuml;&scedil;teri deneyimi sunmak i&ccedil;in RPA (Robotik S&uuml;re&ccedil; Otomasyonu), Dijital Yard&inodot;m Masas&inodot;, Social Sniffer, Konu&scedil;ma Analizi, Bulut Santral, Chat &amp; Chat Bot gibi dijital hizmetlerimizi kullan&inodot;yoruz.
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  M&uuml;&scedil;teri deneyimi u&ccedil;tan uca bir s&uuml;re&ccedil; oldu&gbreve;u i&ccedil;in; Deneyim Tasar&inodot;m&inodot;, Kalite &amp; Ara&scedil;t&inodot;rma Y&ouml;netimi gibi dan&inodot;&scedil;manl&inodot;k hizmetlerimiz ile bu deneyimin tasar&inodot;m a&scedil;amas&inodot;n&inodot; da analitik bir bak&inodot;&scedil; a&ccedil;&inodot;s&inodot;yla sunuyoruz.
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  Ana hizmetlerimiz i&ccedil;erisinde yer alan &ccedil;a&gbreve;r&inodot; hizmetlerimizi ise sadece ses kanal&inodot; ile vermekle kalmay&inodot;p, g&ouml;r&uuml;nt&uuml;l&uuml; g&ouml;r&uuml;&scedil;me ve otomatik sesli yan&inodot;t sistemleri (IVR) ile destekleyerek m&uuml;&scedil;terilerimize e&scedil;siz bir deneyim ya&scedil;at&inodot;yoruz.
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   <em>
    &lsquo;&rsquo;Turkcell &Idot;leti&scedil;im Hizmetleri A.&Scedil;. ve Grup &Scedil;irketleri, ki&scedil;isel verilerinizin hukuka uygun olarak toplanmas&inodot;, saklanmas&inodot;, payla&scedil;&inodot;lmas&inodot;n&inodot; sa&gbreve;lamak ve gizlili&gbreve;ini korumak amac&inodot;yla m&uuml;mk&uuml;n olan en &uuml;st seviyede g&uuml;venlik tedbirleri almaktad&inodot;r. &Idot;letmi&scedil; oldu&gbreve;unuz &ouml;zge&ccedil;mi&scedil;iniz do&gbreve;rultusunda, ki&scedil;isel verileriniz veri sorumlusu olarak Turkcell ve Grup &Scedil;irketleri taraf&inodot;ndan toplanarak i&scedil;lenebilecektir. Ki&scedil;isel verilerinize ili&scedil;kin detayl&inodot; bilgi almak, Kanun&rsquo;un 11. maddesinde d&uuml;zenlenen haklar&inodot;n&inodot;z&inodot; kullanmak ve ba&scedil;vuru y&ouml;ntemlerini &ouml;&gbreve;renmek i&ccedil;in Turkcell &Ccedil;al&inodot;&scedil;an Aday&inodot; Ayd&inodot;nlatma Metni'ni &lsquo;&rsquo;https://globalbilgi.com.tr/wpcontent/uploads/2023/12/TURKCELL_Calisan_Adayi_Aydinlatma_Metni.pdf&rsquo;&rsquo; internet adresimizden inceleyebilirsiniz.&rdquo;
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   &Idot;&scedil; Tan&inodot;m&inodot;
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   &Ccedil;al&inodot;&scedil;ma Modeli:
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  Hibrit
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   &Ccedil;al&inodot;&scedil;ma Lokasyonu
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  : &Idot;stanbul
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   M&uuml;&scedil;teri verilerini analiz ederek, deneyimi iyile&scedil;tirecek aksiyon planlar&inodot; geli&scedil;tirmek,
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   M&uuml;&scedil;teri ihtiya&ccedil;lar&inodot;n&inodot; derinlemesine anlayarak bunlar&inodot; kurumun stratejik hedefleriyle uyumlu &scedil;ekilde kar&scedil;&inodot;lamak,
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   S&uuml;rd&uuml;r&uuml;lebilir ve b&uuml;t&uuml;nsel &ccedil;&ouml;z&uuml;mler geli&scedil;tirmek,
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   T&uuml;m temas noktalar&inodot;nda m&uuml;&scedil;teri memnuniyetini art&inodot;racak sistematik iyile&scedil;tirme projeleri geli&scedil;tirmek,
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   &Idot;&ccedil; g&ouml;r&uuml;leri kullanarak m&uuml;&scedil;teri yolculu&gbreve;unu s&uuml;rekli optimize etmek,
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   Farkl&inodot; i&scedil; birimleriyle etkin i&scedil; birli&gbreve;i kurmak, organizasyon genelinde m&uuml;&scedil;teri odakl&inodot; k&uuml;lt&uuml;r&uuml;n geli&scedil;imine liderlik etmek.
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   Nitelikler
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   Tercihen &uuml;niversitelerin m&uuml;hendislik, i&scedil;letme, iktisat b&ouml;l&uuml;mlerinden mezun
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   En az 7 y&inodot;l toplam i&scedil; deneyimine sahip olan,
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   En az 2 y&inodot;l ekip y&ouml;netimi deneyimi olan,
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   Tercihen m&uuml;&scedil;teri deneyiminde tecr&uuml;beye sahip olan,
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   MS Office programlar&inodot;n&inodot; ileri seviyede kullanabilen,
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   B&uuml;t&ccedil;e, planlama, &ouml;l&ccedil;me, raporlama teknoloji ve metodolojilerine hakim,
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   Tercihen iyi seviyede &Idot;ngilizce dil bilgisine sahip olan,
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   Planlama ve organizasyon yetene&gbreve;i geli&scedil;mi&scedil;,
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   Analitik bak&inodot;&scedil; a&ccedil;&inodot;s&inodot;na sahip, i&scedil; sonu&ccedil;lar&inodot; ve finansal g&ouml;stergeler aras&inodot;nda ili&scedil;ki kuran,
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   &Idot;stanbul&rsquo;da ikamet eden.
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   Seni Neler Bekliyor?
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   Farkl&inodot; &ccedil;al&inodot;&scedil;ma modeli alternatifleri sunan &ldquo;Ahenk&rdquo; ile &ccedil;al&inodot;&scedil;ma f&inodot;rsat&inodot;! (Uzaktan, Hibrit, Ofisten)
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   #buradakariyervar uygulamam&inodot;z ile otonom kariyer f&inodot;rsat&inodot;!
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   Mesleki ve ki&scedil;isel e&gbreve;itim &amp; geli&scedil;im f&inodot;rsatlar&inodot;! (Liderlik Geli&scedil;im Programlar&inodot;, Focus Data-RPA-Agile-&Idot;novasyon Sertifika Programlar&inodot;)
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   Anla&scedil;mal&inodot; &uuml;niversite ve dil okullar&inodot; ile e&gbreve;itim deste&gbreve;i!
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   Bireysel &amp; tak&inodot;m ko&ccedil;lu&gbreve;u ve mentorluk programlar&inodot;!
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   Takdir ve &ouml;d&uuml;llendirme uygulamalar&inodot;!
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   Annelere &ouml;zel okulun ilk g&uuml;n&uuml;/karne g&uuml;n&uuml; izni!
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   Online psikolog, sa&gbreve;l&inodot;k, diyetisyen, veteriner ve bitki dan&inodot;&scedil;manl&inodot;&gbreve;&inodot; deste&gbreve;i!
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   Sosyal kul&uuml;pler ile keyifli, zinde ve mutlu bir &ccedil;al&inodot;&scedil;ma ortam&inodot;!
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   &Ccedil;al&inodot;&scedil;anlara &ouml;zel indirim ve kampanyalar!
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Müşteri Deneyimi Geliştirme Birim Yöneticisi (İstanbul)

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