consumer experience consultant

Eli Lilly

<div>At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We&rsquo;re looking for people who are determined to make life better for people around the world.<div>
Job Overview</div> 
We are seeking an ambitious and execution-focused Consumer Experience Associate to play a hands-on role in delivering Lilly Saudi Arabia&rsquo;s consumer engagement across the cardiometabolic portfolio. This role is accountable for the end-to-end execution of consumer journeys, media campaign delivery, content production coordination, and performance tracking across digital, social, paid media, and traditional channels.
Working alongside the Consumer Experience Manager and at the intersection of brand, digital, medical, and agency partners, this role is designed for a detail-oriented marketer with a consumer-first mindset, strong project management skills, and a genuine passion for improving the patient and consumer experience through creative, compliant, and measurable engagement.<div> 
Key Responsibilities</div><ul><li>
Consumer Journey Execution Own the day-to-day execution of consumer journeys across therapeutic areas &ndash; ensuring each journey is delivered end-to-end with consistency, quality, and alignment to the consumer experience strategy set by the Consumer Experience Manager. Coordinate campaign timelines, deliverables, and approval processes across internal stakeholders and agency partners, ensuring on-time and in-full delivery of all consumer-facing assets.</li><li>
Media Buying Execution &amp; Campaign Management Execute media buying plans across digital, social, programmatic, search, and traditional channels as directed by the Consumer Experience Manager. Manage day-to-day media agency coordination &ndash; trafficking assets, monitoring campaign delivery, tracking spend against budget, and flagging performance issues. Optimize in-flight campaigns based on performance data, adjusting targeting, creative rotation, and budget allocation to maximize reach and ROI.</li><li>
Content Production &amp; Creative Coordination Coordinate the production of consumer-facing creative content across all channels &ndash; managing agency briefs, review cycles, and delivery timelines for digital assets, social media content, video, educational materials, and campaign visuals. Support the development, localization, and rollout of consumer-facing materials, adapting global frameworks to KSA market needs while maintaining brand compliance and SFDA regulatory alignment. Manage day-to-day collaboration with creative, digital, and media agencies &ndash; providing clear briefs, tracking deliverables, and ensuring quality and compliance standards.</li><li>
Performance Tracking &amp; Reporting Own the tracking and reporting of consumer campaign performance &ndash; developing regular performance summaries that capture KPIs across reach, engagement, conversion, and consumer experience quality. Maintain structured performance dashboards for all active consumer initiatives, providing the Consumer Experience Manager and stakeholders with clear visibility into what is working and where adjustments are needed. Analyze campaign data, social listening outputs, and consumer insights to generate actionable recommendations for optimization.</li><li>
Consumer Insights Support the collection and synthesis of consumer insights &ndash; including social listening, market research, and digital analytics &ndash; to inform both in-flight optimization and future campaign planning. Identify opportunities to strengthen disease awareness and consumer engagement through innovative approaches, bringing ideas and execution recommendations to the Consumer Experience Manager.</li><li>
Compliance &amp; Cross-Functional Coordination Ensure all consumer-facing assets and campaigns comply with SFDA guidelines, Lilly&rsquo;s global compliance standards, and applicable advertising regulations. Work cross-functionally with Marketing, Brand, Medical, Legal, Compliance, and Global teams to ensure smooth and compliant execution of all consumer initiatives.</li></ul><div> 
Qualifications</div>
Education<ul><li>
Bachelor&rsquo;s degree in Marketing, Business Administration, Communications, or a related field.</li><li>
MBA or relevant postgraduate degree is a plus.</li></ul>
Experience<ul><li>
3+ years of experience in consumer marketing, brand management, media campaign execution, or agency coordination.</li><li>
Experience in FMCG, healthcare, digital health, media, technology, or other consumer-driven industries is valued.</li><li>
Experience working in cross-functional and project-based environments.</li><li>
Hands-on experience with media buying execution, content production, or digital campaign management is preferred.</li></ul> 
Core Competencies<ul><li>
Strong execution orientation with attention to detail and the ability to manage multiple initiatives simultaneously.</li><li>
Solid understanding of media buying mechanics across digital, social, and traditional channels.</li><li>
Strong project management skills with experience coordinating agency deliverables and campaign timelines.</li><li>
Analytical skills with the ability to translate campaign data into clear, actionable insights.</li><li>
Experience with performance analytics tools and social listening platforms is a plus.</li><li>
Excellent written and verbal communication skills in Arabic and English.</li></ul><div>
Working Conditions</div><ul><li>
Travel: Occasional domestic travel for campaign activations and agency meetings.</li><li>
Environment: Primarily office-based with regular engagement with external agency partners.</li></ul>
Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (https://careers.lilly.com/us/en/workplace-accommodation) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.
Lilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.
#WeAreLilly</div>

Associate / Senior Associate - Consumer Experience, KSA

Eli Lilly and Company

<div>
 At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We&rsquo;re looking for people who are determined to make life better for people around the world.
 
 
 
 Job Overview
 
 
 
 We are seeking an ambitious and execution-focused Consumer Experience Associate to play a hands-on role in delivering Lilly Saudi Arabia&rsquo;s consumer engagement across the cardiometabolic portfolio. This role is accountable for the end-to-end execution of consumer journeys, media campaign delivery, content production coordination, and performance tracking across digital, social, paid media, and traditional channels.
 
 
 Working alongside the Consumer Experience Manager and at the intersection of brand, digital, medical, and agency partners, this role is designed for a detail-oriented marketer with a consumer-first mindset, strong project management skills, and a genuine passion for improving the patient and consumer experience through creative, compliant, and measurable engagement.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Consumer Journey Execution Own the day-to-day execution of consumer journeys across therapeutic areas &ndash; ensuring each journey is delivered end-to-end with consistency, quality, and alignment to the consumer experience strategy set by the Consumer Experience Manager. Coordinate campaign timelines, deliverables, and approval processes across internal stakeholders and agency partners, ensuring on-time and in-full delivery of all consumer-facing assets.
 </li>
 <li>
 Media Buying Execution &amp; Campaign Management Execute media buying plans across digital, social, programmatic, search, and traditional channels as directed by the Consumer Experience Manager. Manage day-to-day media agency coordination &ndash; trafficking assets, monitoring campaign delivery, tracking spend against budget, and flagging performance issues. Optimize in-flight campaigns based on performance data, adjusting targeting, creative rotation, and budget allocation to maximize reach and ROI.
 </li>
 <li>
 Content Production &amp; Creative Coordination Coordinate the production of consumer-facing creative content across all channels &ndash; managing agency briefs, review cycles, and delivery timelines for digital assets, social media content, video, educational materials, and campaign visuals. Support the development, localization, and rollout of consumer-facing materials, adapting global frameworks to KSA market needs while maintaining brand compliance and SFDA regulatory alignment. Manage day-to-day collaboration with creative, digital, and media agencies &ndash; providing clear briefs, tracking deliverables, and ensuring quality and compliance standards.
 </li>
 <li>
 Performance Tracking &amp; Reporting Own the tracking and reporting of consumer campaign performance &ndash; developing regular performance summaries that capture KPIs across reach, engagement, conversion, and consumer experience quality. Maintain structured performance dashboards for all active consumer initiatives, providing the Consumer Experience Manager and stakeholders with clear visibility into what is working and where adjustments are needed. Analyze campaign data, social listening outputs, and consumer insights to generate actionable recommendations for optimization.
 </li>
 <li>
 Consumer Insights Support the collection and synthesis of consumer insights &ndash; including social listening, market research, and digital analytics &ndash; to inform both in-flight optimization and future campaign planning. Identify opportunities to strengthen disease awareness and consumer engagement through innovative approaches, bringing ideas and execution recommendations to the Consumer Experience Manager.
 </li>
 <li>
 Compliance &amp; Cross-Functional Coordination Ensure all consumer-facing assets and campaigns comply with SFDA guidelines, Lilly&rsquo;s global compliance standards, and applicable advertising regulations. Work cross-functionally with Marketing, Brand, Medical, Legal, Compliance, and Global teams to ensure smooth and compliant execution of all consumer initiatives.
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Education
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Marketing, Business Administration, Communications, or a related field.
 </li>
 <li>
 MBA or relevant postgraduate degree is a plus.
 
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 <ul>
 <li>
 3+ years of experience in consumer marketing, brand management, media campaign execution, or agency coordination.
 </li>
 <li>
 Experience in FMCG, healthcare, digital health, media, technology, or other consumer-driven industries is valued.
 </li>
 <li>
 Experience working in cross-functional and project-based environments.
 </li>
 <li>
 Hands-on experience with media buying execution, content production, or digital campaign management is preferred.
 
 
 
 </li>
 </ul>
 
 Core Competencies
 
 
 
 <ul>
 <li>
 Strong execution orientation with attention to detail and the ability to manage multiple initiatives simultaneously.
 </li>
 <li>
 Solid understanding of media buying mechanics across digital, social, and traditional channels.
 </li>
 <li>
 Strong project management skills with experience coordinating agency deliverables and campaign timelines.
 </li>
 <li>
 Analytical skills with the ability to translate campaign data into clear, actionable insights.
 </li>
 <li>
 Experience with performance analytics tools and social listening platforms is a plus.
 </li>
 <li>
 Excellent written and verbal communication skills in Arabic and English.
 
 
 
 </li>
 </ul>
 
 Working Conditions
 
 
 
 <ul>
 <li>
 Travel: Occasional domestic travel for campaign activations and agency meetings.
 </li>
 <li>
 Environment: Primarily office-based with regular engagement with external agency partners.
 
 
 
 </li>
 </ul>
 Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (https://careers.lilly.com/us/en/workplace-accommodation) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.
 
 
 Lilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.
 
 
 #WeAreLilly
</div>

Unum

<div>Job Posting End Date: May 13
When you join the team at Unum, you become part of an organization committed to helping you thrive.
Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life&rsquo;s moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this, we provide:
<ul><li>Award-winning culture
</li><li>Inclusion and diversity as a priority
</li><li>Performance Based Incentive Plans
</li><li>Competitive benefits package that includes: Health, Vision, Dental, Short &amp; Long-Term Disability
</li><li>Generous PTO (including paid time to volunteer!)
</li><li>Up to 9.5% 401(k) employer contribution
</li><li>Mental health support
</li><li>Career advancement opportunities
</li><li>Student loan repayment options
</li><li>Tuition reimbursement
</li><li>Flexible work environments
</li></ul><ul><li>All the benefits listed above are subject to the terms of their individual Plans .</li></ul>
And that&rsquo;s just the beginning&hellip;
With 10,000 employees helping more than 39 million people worldwide, every role at Unum is meaningful and impacts the lives of our customers. Whether you&rsquo;re directly supporting a growing family, or developing online tools to help navigate a difficult loss, customers are counting on the combined talents of our entire team. Help us help others, and join Team Unum today!
<h2 class="jobSectionHeader">General Summary:</h2>
The Onboarding Experience Consultant is responsible for leading and executing the end-to-end onboarding of new customers, serving as the primary point of accountability from Mark as Sold through successful completion. This role ensures a smooth, accurate, and timely implementation by applying in-depth knowledge of products, including integrated and technology-enabled solutions, as well as the systems and partners that support onboarding activities.
 
 
Operating with a high degree of independence, the consultant manages implementation requirements, coordinates tasks across internal teams, and proactively resolves issues that may impact onboarding outcomes. The role partners closely with Field teams, Plan Administrators, Producers, Underwriting, and other internal stakeholders to ensure implementation details are complete and executed effectively. The consultant provides consultative guidance to Plan Administrators, managing milestones and dependencies to ensure all onboarding deliverables are met and the customer is successfully live by the established go-live date.
Principal Duties and Responsibilities
<ul><li>Accountable for successfully onboarding the customer by providing consultation of the right products and solutions as well as ensuring accurate deliverables to prevent downstream impacts to claims or servicing</li>
<li>Collaborates with multiple internal partners and stakeholders from billing through claims.</li>
<li>Maintains ownership of complex timelines for enrollment readiness. This encompasses file testing (hosting), pre-enrollment consultation and readiness calls with both internal and external partners as needed.</li>
<li>Supports critical junctures in the process and provide ongoing consultation throughout onboarding</li>
<li>Ensures accurate systems coding (e.g., for creation of contract, first bill, booklet text, and commission schedules, etc.)</li>
<li>Effectively and proactively consults with customers utilizing broad knowledge of Unum&rsquo;s products and solutions to drive successful onboarding and technology to meet customer needs</li>
<li>Identify potential issues, concerns, and problems utilizing problem solving skills to seek root cause and identify solutions that provide an improved client experience</li>
<li>Recognize change requests that will impact overall risk and/or rates and notify field partners of the implications of an exception/change and then collaborates on potential solutions and alternatives</li>
<li>Ensures set up of data connection solutions to support ongoing administrative and eligibility. This includes troubleshooting data options, education of the services, submitting appropriate file set up requests, working with internal and external partners to accomplish testing needs and communication to all stakeholders during the process until files are successfully in production.
</li><li>Responsible for resolution and troubleshooting of technology and service issues that occur throughout onboarding and enrollment experience</li>
<li>Contributes to the development of new tools and process mapping that supports new offerings and updates/improves current tools, actively seeks opportunities to implement changes which improve accuracy, timeliness, productivity, and customer satisfaction</li>
<li>Embraces and leads change to improve workflow, enhance customer service and reduce operating costs</li>
<li>May participate in projects and studies regarding major changes to new account creation and information collection</li>
<li>Have an appropriate sense of urgency in responding to field partner, broker, and customer inquiries to ensure that responsiveness and service standards are being met</li>
<li>Leverage internal partnerships to identify service resolutions that make it easy for our customers to do business with Unum</li>
<li>Achieves high customer satisfaction during customer acquisition through building of relationship with the customer during the implementation period</li>
<li>Provides continuity support for onboarding organization as volume of work and capacity demands</li>
<li>Consistently engage in lean management and agile practices to enhance technology and process with the goal of achieving higher Employer CSAT during onboarding</li>
<li>Demonstrates strong leadership behaviors as defined in Unum&rsquo;s Leadership and Our Value characteristics.</li>
<li>Provide mentoring and subject matter support to teammates for core and small business markets</li>
<li>May perform other duties as assigned</li>
</ul>Job Specifications
<ul><li>Bachelor&rsquo;s degree preferred or equivalent, relevant business experiences</li>
<li>4+ years of experience in Customer Services, Employee Benefits, HR administration, or related IT Development</li>
<li>Demonstrated proficiency in the core elements of the Onboarding Experience Specialist role for career path progression</li>
<li>Ability to plan, negotiate, organize, and influence internal and external resources</li>
<li>Proven Leadership and consultation skills.</li>
<li>Proven project management skills</li>
<li>Excellent interpersonal, verbal, and written communication skills</li>
<li>Knowledge of functional systems within Unum and corresponding business applications</li>
<li>Experience in successfully managing concurrent projects and managing multiple resources</li>
<li>Demonstrates initiative &ndash; proactive, assumes responsibility and is self-motivated</li>
<li>Ability to embrace and lead change to improve process, efficiency, and service</li>
<li>Supports a culture that is externally focused</li>
<li>Ability to analyze problems and develop and execute creative, customer-focused solutions</li>
<li>Ability to be flexible with work schedule to ensure overall business needs are met</li>
<li>May require occasional travel</li>
</ul><ul><li>Existing remote employees are eligible to apply.
</li></ul>Unum and Colonial Life are part of Unum Group, a Fortune 500 company and leading provider of employee benefits to companies worldwide. Headquartered in Chattanooga, TN, with international offices in Ireland, Poland and the UK, Unum also has significant operations in Portland, ME, and Baton Rouge, LA - plus over 35 US field offices. Colonial Life is headquartered in Columbia, SC, with over 40 field offices nationwide.
Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.
The base salary range for applicants for this position is listed below. Unless actual salary is indicated above in the job description, actual pay will be based on skill, geographical location and experience.
$63,500.00-$120,000.00
Additionally, Unum offers a portfolio of benefits and rewards that are competitive and comprehensive including healthcare benefits (health, vision, dental), insurance benefits (short &amp; long-term disability), performance-based incentive plans, paid time off, and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not. All benefits are subject to the terms and conditions of individual Plans.
Company:
Unum</div>

Onboarding Experience Consultant - HR Connect and KCO

Fisher & Paykel Appliances

<div>The Role
The Role 
The Costa Mesa Experience Center Design Consultant is responsible for providing an exceptional customer experience through consultative interactions with specifiers, designers, architects (SDA), and clients at the Experience Center (EC) in Costa Mesa. The role involves generating sales growth, fostering partnerships, and delivering a world-class luxury experience to all visitors. The Design Consultant will also support event coordination and lead presentations, contributing to the overall growth and profitability of the company. 
This role requires working at the Costa Mesa Experience Center from Monday to Friday. 
You Will 
Customer Interaction &amp; Relationship Building<ul><li>
Greet all visitors in the Experience Center.</li><li>
Build and maintain relationships with Specifiers, Designers, and Architects (SDA) in NYC through showroom interactions and involvement in industry organizations.</li><li>
Assist in hosting SDA/Customer events, including day and evening events.</li><li>
Attend offsite designer or sales events.</li><li>
Deliver product training that is both technically informative and highlights business benefits and competitive advantages.</li><li>
Maintain and update the specifiers, designers and architects database using Salesforce.</li><li>
Ensure the Experience Center is maintained and operating at the highest level.</li></ul>
Design Development<ul><li>
Deeply understand key specifier community (kitchen/bathroom designers, interior designers and architects (both interior &amp; landscape)) and their environmental influences</li><li>
Stay informed on trends, competitor activities, and customer behaviors that impact design and the key specifier community.</li><li>
Manage and cultivate relationships with key specifiers to leverage the Fisher &amp; Paykel brand and drive growth.</li><li>
Ensure a seamless representation of the Fisher &amp; Paykel&rsquo;s value proposition across all SDA touchpoints.</li><li>
Initiate, develop and attend designer network events and retail events at the Experience Center to create new opportunities and strengthen existing ones,</li><li>
Deliver a globally aligned representation of product and brand, cultivate a momentum of enthusiasm and pull for F&amp;P&rsquo;s brand, products and service.</li></ul>
Product &amp; Brand Ambassador<ul><li>
Ensure accurate and complete representation of the brand and product messaging to all key specifiers.</li><li>
Maintain and ensure the availability of product assets, including descriptions, specifications, and installation guidelines.</li><li>
Act as the design liaison for in-market channel requirements.</li></ul>
Health &amp; Safety<ul><li>
Comply with all health and safety policies and procedures.</li><li>
Ensure that all activities are conducted safely and that potential hazards are reported and managed.</li></ul>
You Have<ul><li>
Minimum of 2 years of experience in the appliance or building industry in design project management, sales, or marketing.</li><li>
Experience working in premium/luxury showroom sales, particularly with interior/kitchen designers and architects.</li><li>
Proven success in developing strategic partnerships and delivering quality results.</li><li>
Degree in Marketing, Business, or Interior Design preferred, along with relevant design credentials (e.g., AKBD, CKD, LEED AP).</li><li>
Strong creative and technical design skills, with the ability to read floor plans and elevations and make recommendations based on spatial and design principles.</li><li>
Strong commercial acumen with a deep understanding of industry sales/marketing and the Architect/Design industry.</li><li>
Excellent communication skills, both verbal and written.</li><li>
Advanced proficiency in Microsoft Office Suite and social media applications.</li><li>
Strong project management experience and the ability to manage external suppliers effectively.</li><li>
Understanding of relevant legislation and compliance, including trade practices and privacy legislation.</li></ul>
Our Benefits At a Glance 
In addition to providing competitive medical, dental vision, life, and disability insurance, we offer:<ul><li>
401K with company match
</li><li>Paid Vacation/Time Off: We believe that your time off is important, which is why all US employees are offered generous time away. Hourly roles accrue 20 days of paid vacation starting year 1 and exempt roles are eligible for our TAYN policy. We also offer 12 company holidays per year.</li><li>
Parental Leave: Becoming a new parent is a full-time job. Our new policy offers all primary caregivers 26 weeks' paid leave for the primary caregiver, a flexible return to work with reduced hours at full pay, as well as four weeks of paid leave for partners to spend time with their growing families.</li><li>
Wellness Initiatives such as our Fuel Up Fridays, a company-paid subscription to Calm, No-Meeting Fridays, and personalized healthcare support for your wellness journey.</li><li>
Exclusive Employee discounts on all F&amp;P products</li><li>
Pet Perks</li><li>
Leadership and Career Development programs</li><li>
Role-specific Company Bonus</li></ul>
The base salary range for this position is $80,000 - $95,000. This range is a guideline and may not reflect your exact offer. Factors considered when extending an offer include (but are not limited to) education, experience, relevant skills, internal equity, and alignment with market data.
#LI-KV1
Fisher &amp; Paykel is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law.</div>

Experience Center Design Consultant - Costa Mesa

Global Business Shared Service

About the jobUS Mobile is on a mission to revolutionise connectivity. Imagine a world where you can go into a single app and buy terabytes of data for every one of your devices: phone, smart devices, car, home broadband, and more. That&rsquo;s the future that US Mobile is building: a software platform built truly for the 21st century and the age of 5G and IoT, with world-class engineering, best-in-class user experience, and features that will define the next generation of connectivity.At the core of it all, we have a team and culture that has been recognized by Forbes as one of the top 500 best startup employers in the US. Our team spans diverse backgrounds, cultures, and stories, with employees coming from 20+ countries.We're a venture-backed company entering hypergrowth, having recently ranked 94th on Inc 5000's fastest-growing private companies in America, and we&rsquo;re looking for someone exceptional to join our team.You're on the frontline, owning every millimeter of the customer experience. Through deep troubleshooting of common and outlier issues, walking customers through activation experiences, receiving and reporting on feedback directly from users, and developing satisfying solutions to difficult problems &mdash; you will gain a panoramic perspective on how US Mobile operates. From there, you can explore careers here and elsewhere in areas that interest you and where you provide unique insight and capabilities.Product Support Engineers provide customer support by chat, phone or email with the authority to make direct decisions, think creatively, and with a direct line to teams around the company. Gain expertise on every aspect of the product and organization.Responsibilities<ul><li>Act as the bridge between customers and various departments, ensuring a seamless and unified customer experience journey</li><li>Define, shape, and implement a comprehensive CX strategy that encompasses all customer interactions</li><li>Collaborate with cross-functional teams to optimize processes, products, and technology for enhanced customer satisfaction</li><li>Analyze customer feedback and data to identify pain points and opportunities for improvement</li><li>Monitor and assess customer interactions to ensure adherence to the human-centered approach and brand values</li><li>Continuously innovate and iterate on the customer experience, driving positive changes based on insights and feedback</li></ul>Requirements<ul><li>Bachelor's degree in a relevant field. IELTS, A-Levels</li><li>We also consider students on a gap year or who have recently completed their A - Levels.</li><li>Strong communication skills, both written and verbal</li><li>Demonstrated empathy and customer-centric mindset</li><li>Ability to work effectively within a team and across departments</li><li>Proactive attitude with a strong willingness to learn and adapt</li><li>Willing to work 12 - 9 AM.</li><li>Willing to work ONSITE. This is not a remote role.</li></ul>What We Offer<ul><li>Competitive above-market salary</li><li>Comprehensive health coverage</li><li>Free food, drinks, and many facilities</li><li>Dynamic and agile startup environment</li></ul>Job Type: Full-timePay: Rs115,000.00 - Rs140,000.00 per monthWork Location: In person

Product Experience Analyst

Allied Universal

<div>Candidate Experience Specialist<h2 class="jobSectionHeader">
Overview</h2>
Company Overview:
Allied Universal&reg;, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.<h2 class="jobSectionHeader">
Job Description</h2>
Allied Universal&reg; is hiring a Candidate Experience Specialist. The Candidate Experience Specialist will offer a standardized, exceptional candidate experience that is welcoming and easy to use with a goal to minimize multiple contact points while navigating the hiring process at Allied Universal. The Candidate Experience Specialist's role is to be the subject matter expert and face of the company to candidates in the specified market. 
RESPONSIBILITIES:
<ul><li>Manage applicants in the post-offer process for an assigned area, advance applicants through the steps required for onboarding</li>
<li>Schedule Onboarding and New Employee Orientation (NEO) for new applicants by reviewing completed background screening (Backgrounds Complete) and &ldquo;Ready for NEO&quot; statuses in the Applicant Tracking System (iCIMS) and business intelligence tool (DOMO)</li>
<li>Contact candidates via phone, text, and email to confirm dates available for Orientation and send confirmation email to applicant via iCIMS</li>
<li>Review DOMO and ensure applicants are moving through the statuses</li><li><ul><li>
Background Check Completed (and no driving) &gt; Schedule for NEO</li>
<li>3rd Party BG Check &gt; Review BG and see if complete, Schedule for NEO if completed</li>
<li>Ready for NEO &gt; Those who have previously been reached for NEO but haven't responded yet Outreach again</li>
<li>NEO Scheduled &gt; Confirm with candidate their NEO arrival, ensure no further questions from candidate</li>
<li>Background Check Initiated &gt; This candidate has not completed BG invitation, touch base and offer to help them complete it</li>
<li>Background Under Review &gt; Has the Criminal History card been sent/completed, may need a follow up with HR or Candidate</li>
<li>Background in Process &gt; If candidate has been in the step for a couple of days, please review BG in Sterling and see what is pending. Contact Candidate to let them know BG still in process</li></ul></li><li>
Update iCIMS statuses once applicant is scheduled via person profile</li>
<li>Post NEO to On-the-Job Training (OJT)</li><li><ul><li>
Provide work schedule to applicant (Are we providing any offer/schedule information at time of interview?)</li>
<li>Make contact with site manager to ensure new hire has the correct information</li>
<li>Make final contact with employee to ensure first day is completed as scheduled</li></ul></li><li>
Perform the essential duties of the Onboarding Specialist in their absence</li></ul>
QUALIFICATIONS:
<ul><li>High School diploma or equivalent</li>
<li>Prior work experience in a professional administrative environment</li>
<li>Able to focus and multi-task in a busy environment</li>
<li>Ability to successfully handle stressful situations in a calm and professional manner</li>
<li>Effective management skills; able to coordinate with multiple employees with diverse personalities and engage them to perform at optimum levels</li>
<li>Highly proficient and fully functional in all Microsoft Office applications and able to effectively utilize all available office management technology</li>
<li>Ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines</li></ul>
PREFERRED QUALIFICATIONS:
<ul><li>College degree in business, human resources, or related field of study</li>
<li>Human resources and/or recruiting experience</li>
<li>Experience using iCIMS or other Applicant Tracking System</li>
<li>Experience using WinTeam or other Human Resources Information System</li>
<li>Experience using DOMO or other business intelligence tool</li></ul>
BENEFITS:
<ul><li>Medical, dental, vision, basic life, AD&amp;D, and disability insurance</li>
<li>Enrollment in our company's 401(k)plan, subject to eligibility requirements</li>
<li>Eight paid holidays annually, five sick days, and four personal days</li>
<li>Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.</li>
<li>Pay $20.00 to $24.00 an hour</li></ul><h2 class="jobSectionHeader">
Closing</h2>
Allied Universal&reg; is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com
If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.<h2 class="jobSectionHeader">
Requisition ID</h2> 
2026-1589419</div>

Candidate Experience Specialist

FNCH Financial and Consulting, LLC

Controller &ndash; (Non-Profit Experience)Creativity, Relationships, Honesty, Traction. That is what we value at FNCH Financial +Consulting, LLC What do you value? What makes you different? At FNCH we champion different and are focused on helping you and our clients achieve success and balance.We offer creative solutions for our clients and our team. For our team, it comes in the form of hybrid or fully remote work environments and flexible time off. We offer customized benefits, training, and wellness initiatives, because let&rsquo;s face it, we all have different values when it comes to benefits. Pick what works for you!FNCH is in its start-up phase, if you want to fill your need to create something and mold your career, then FNCH is the right place for you.Vision: We want to partner with business leaders, and their teams, to gain traction in achieving their company&rsquo;s vision. We will change the face of professional business consulting by staying curious in our clients&rsquo; outcomes and making it more relevant, inclusive, friendly, and imaginative.Mission: Deliver a dedicated approach to providing integrated business guidance. This is accomplished through strong partnerships with leaders, and their teams, and utilizing clever actionable solutions to gain traction in their business.Controller (Client Advisory Services &ndash; Nonprofit Focus)Role OverviewAs a Controller at FNCH, you are responsible for overseeing the accounting function and ensuring the accuracy, completeness, and timeliness of financial reporting for a portfolio of clients. Your primary focus is on reviewing work, managing the close process, and ensuring high-quality financial outputs.This role operates within a leveraged team structure: Associates and Senior Accountants manage day-to-day execution and client communication, while the Controller provides review, oversight, and technical expertise. You are the escalation point for complex accounting matters and are accountable for the integrity of the financials delivered to clients.This position requires strong technical accounting skills, the ability to manage multiple closes simultaneously, and a disciplined approach to review, organization, and project management&mdash;particularly within nonprofit organizations.Key ResponsibilitiesAccounting Review &amp; Close Management<ul><li>Own and oversee the month-end and year-end close process across a portfolio of clients</li><li>Review reconciliations, journal entries, and financial statements for accuracy, completeness, and consistency</li><li>Ensure all balance sheet accounts are properly supported with clear, organized workpapers</li><li>Identify, investigate, and resolve discrepancies, variances, and complex accounting issues</li><li>Maintain high standards for documentation and audit-ready financials</li><li>Ensure timely completion of all close deliverables across clients</li></ul>Financial Oversight &amp; Technical Accounting<ul><li>Serve as the primary technical accounting resource for assigned clients and internal team members</li><li>Review and analyze financial statements and management reports</li><li>Ensure compliance with nonprofit accounting standards, including fund accounting, grant tracking, and donor restrictions</li><li>Strengthen internal controls and ensure adherence to accounting policies and procedures</li><li>Support audits and coordinate with external auditors as needed</li></ul>Team Leverage &amp; Review<ul><li>Review work prepared by Associates and Senior Accountants, providing clear and actionable feedback</li><li>Ensure quality, consistency, and accuracy across all deliverables before finalization</li><li>Delegate effectively while maintaining accountability for final outputs</li><li>Support the development of team members through coaching and review</li></ul>Systems, Data &amp; Reconciliation<ul><li>Reconcile and validate financial data across multiple systems and third-party applications</li><li>Ensure data integrity between operational systems and the general ledger</li><li>Identify and resolve system-related discrepancies</li><li>Evaluate and improve workflows to increase efficiency and reduce manual processes</li><li>Leverage technology and automation to streamline the close process</li></ul>Project &amp; Portfolio Management<ul><li>Manage multiple client engagements simultaneously across varying sizes and complexity</li><li>Own close timelines, deliverables, and overall engagement execution</li><li>Prioritize work effectively in a fast-paced, deadline-driven environment</li><li>Proactively identify risks, delays, and bottlenecks in the close process</li><li>Ensure projects are delivered efficiently and within scope</li></ul>Client Support &amp; Communication<ul><li>Support Associates and Senior Accountants in managing day-to-day client communication</li><li>Step in on technical matters, complex issues, and escalations as needed</li><li>Participate in periodic financial review meetings to discuss results and address questions</li><li>Provide clarity and confidence to clients regarding their financials</li></ul>Operational Excellence<ul><li>Create and maintain high-quality, standardized workpapers</li><li>Ensure consistency in processes and deliverables across clients</li><li>Contribute to continuous improvement of internal workflows and methodologies</li><li>Operate effectively in a fast-paced, evolving environment</li></ul>What We&rsquo;re Looking For<ul><li>Controller-level accounting experience with strong technical expertise</li><li>Required: nonprofit accounting experience (fund accounting, grants, compliance)</li><li>Proven ability to manage and oversee multiple close processes simultaneously</li><li>Strong review skills and attention to detail</li><li>Ability to lead through delegation in a leveraged team environment</li><li>Strong organizational and project management skills</li><li>Experience reconciling data across multiple systems and platforms</li><li>Self-starter with strong troubleshooting and problem-solving capabilities</li><li>Adaptable and comfortable working in a fast-paced, growing firm environment</li></ul>Preferred Qualifications<ul><li>CPA or equivalent certification</li><li>Experience in a Client Advisory Services (CAS) environment</li><li>Experience supporting nonprofit audits and financial reporting</li><li>Familiarity with cloud-based accounting systems and integrated tech stacks</li></ul>Performance ExpectationsSuccess in this role is measured by the accuracy and timeliness of financial reporting, the effectiveness of the close process, and the quality of review and oversight provided across client engagements.Performance will be evaluated based on the profitability of client projects, the ability to manage engagements efficiently, and the successful execution of project management responsibilities&mdash;not billable hours.Compensation:&middot; You want the sky to be your limit? We offer it. This position starts at $95,000 &ndash; 130,000/annually, with the opportunity to build compensation based on book of business growth and organization contribution.&middot; Bonus eligibleBenefits:&middot; Base benefits include PTO, wellness stipend, flexible work schedule health insurance &amp; retirement, Aflac, dental and vision.FNCH Financial + Consulting, LLC is an equal opportunity employer. All candidates will receive consideration for employment without regards to race, creed, color, religion, national origin, sex, age, marital status, sexual orientation, gender identity, citizenship status, veteran status, disability, or any other characteristics protected by federal, state and local laws.Pay: $95,000.00 - $130,000.00 per yearBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Disability insurance</li><li>Flexible schedule</li><li>Health insurance</li><li>Health savings account</li><li>Paid time off</li><li>Professional development assistance</li><li>Profit sharing</li><li>Relocation assistance</li><li>Vision insurance</li></ul>Application Question(s):<ul><li>Do you have at least three years of GAAP accounting experience?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Accounting: 3 years (Required)</li><li>Non-profit accounting: 2 years (Preferred)</li></ul>License/Certification:<ul><li>CPA (Preferred)</li></ul>Work Location: Hybrid remote in Bozeman, MT 59718

Controller – (Non-Profit Experience)

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Candidate Experience Specialist

Controller – (Non-Profit Experience)