consumer insights specialist

Concentrix

<p></p><div><p>Job Title:
</p>Senior Insights Analyst &ndash; Global Consumer Relations
<p></p><p>Job Description
</p>We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.
<br>
<br>
The global technology and services leader that powers the world&rsquo;s best brands, today and into the future. We&rsquo;re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we&rsquo;re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.
<br>
<br>
The Concentrix Technical Products and Services team is the driving force behind Concentrix&rsquo;s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.
<br>
<br>
Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we&rsquo;re proud to be recognized with awards such as &quot;World's Best Workplaces,&quot; &ldquo;Best Companies for Career Growth,&rdquo; and &ldquo;Best Company Culture,&rdquo; year after year.
<br>
<br>
Join us and be part of this journey towards greater opportunities and brighter futures.
<p></p><p><b>Senior Insights Analyst &ndash; Global Consumer Relations
</b></p><p>We are seeking an ambitious, self‑driven individual who can blend strong data‑analysis expertise with sharp business understanding to deliver insights and strategic recommendations for key partners across Innovation, Manufacturing, and Commercial functions.
</p><p>As part of the Global Consumer Relations team, you will play a critical role in transforming the vast amount of consumer‑feedback data generated from more than 6,000 daily interactions across 84 markets into actionable insights that fuel continuous improvement and product innovation.
</p><p>You will collaborate directly with stakeholders to understand their priorities, deliver insight‑led storytelling, and demonstrate the value created through action.
</p><p></p><p><b>Main Responsibilities
</b></p><ul><li>Proactively analyse consumer data to identify and communicate compelling patterns in consumer behaviour to strategic partners using insight‑led storytelling.
</li><li>Deliver relevant and actionable consumer insight reports in various formats on a regular basis and upon request.
</li><li>Liaise with strategic partners to capture, triage, and prioritise insight needs, working closely with the Analytics Product Team to translate them into automated solutions.
</li><li>Amplify the value of existing Global Consumer Relations data assets and products by promoting and encouraging their use across Marketing, R&amp;D, Quality, and other client functions.
</li><li>Develop frameworks to identify business changes driven by consumer insights and measure the resulting value.
</li><li>Monitor adoption of Voice of the Consumer (VoC) analytics products across functions, providing training and education to ensure full utilisation.
</li><li>Develop experimental data‑collection initiatives to capture tailored insights that inform critical client initiatives.
</li></ul><p></p><p><b>Skills &amp; Experience
</b></p><ul><li>Strong data storytelling skills, with the ability to translate complex analysis into clear, compelling narratives that drive decision‑making.
</li><li>Advanced data‑analysis capability, with experience working on complex, high‑volume datasets to uncover trends, patterns, and actionable insights.
</li><li>High attention to detail, ensuring accuracy and consistency across analyses, visuals, and presentations.
</li><li>Self‑driven, proactive, and able to work independently with minimal oversight.
</li><li>Proven experience as a Senior Insights Analyst or in a similar role, ideally within the Consumer Service or Consumer Care sector.
</li><li>Ability to collaborate effectively with cross‑functional teams.
</li><li>Experience using data‑visualisation tools such as Power BI.
</li></ul><p></p><p>Location:
</p>EGY Work-at-Home
<p></p><p>Language Requirements:
</p><p></p><p>Time Type:
</p>Full time</div>

Senior Insights Analyst – Global Consumer Relations

Systems Limited

<div>
 <p>
  Systems Limited is looking for Consumer Insights Executive (Analytics) supports the Insights &amp; Foresights (I&amp;F) team in delivering accurate, timely, and actionable insights through robust data analysis and reporting. The role focuses on data integration, analysis execution, and project coordination to support business understanding of consumer behavior, category performance, and competitive trends&mdash;particularly within New Categories.
 </p>
 <p>
  <br/>
 </p>
 <p>
  By consolidating and analyzing data from traditional research, digital analytics, and internal performance sources, the Executive will provide essential analytical support that underpins business planning, performance reviews, and long-range forecasting.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   PRINCIPAL ACCOUNTABILITIES:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Collect, clean, and integrate data from multiple sources such as track, incidence, digital, online listings, and internal sales to create unified performance datasets.
  </li>
  <li>
   Lead the overall data management and governance for the Analytics team, ensuring all key data points are readily available and updated.
  </li>
  <li>
   Assist in maintaining a central repository of consumer and competitor data to improve consistency and accessibility across markets.
  </li>
  <li>
   Identify basic process or reporting improvements to enhance analytical accuracy and efficiency.
  </li>
  <li>
   Execute regular performance tracking and prepare dashboards or reports summarizing key consumer, category, and competitor trends.
  </li>
  <li>
   Support analysis of market and portfolio dynamics (e.g., nicotine strength, flavors, pricing) to define the contestable vapor market for each country.
  </li>
  <li>
   Assist in preparing forecasts and inputs for long-range planning (Glidepath), including consumer incidence, category volume, and portfolio performance.
  </li>
  <li>
   Support the execution of business cases and quarterly insights reviews.
  </li>
  <li>
   Compile and summarize findings from multiple research sources to support insights generation and management presentations.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Knowledge, Skills &amp; Experience
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Degree in Marketing, Business Administration, Social Sciences, Analytics or related field.
  </li>
  <li>
   At least 2-3 years prior experience within a similar role &ndash; market research / consumer insights / business analytics
  </li>
  <li>
   Strong analytical and quantitative skills, with the ability to manage and interpret large datasets.
  </li>
  <li>
   Proficiency in Microsoft Excel and PowerPoint.
  </li>
  <li>
   Understanding of basic research methodologies (tracking, incidence, equity).
  </li>
  <li>
   Familiarity with digital analytics data (e.g., Search, Sentiment Analysis, Digital Listings).
  </li>
  <li>
   High attention to detail, accuracy, and data validation.
  </li>
  <li>
   Strong organizational skills and ability to manage multiple priorities with tight deadlines.
  </li>
  <li>
   Effective written and verbal communication skills.
  </li>
 </ul>
 <p>
 </p>
</div>


Consumer Insights Executive

SIMMONS GU LTD LLC

<p><b>Overview</b><br/>Join our dynamic team as a User Insight &amp; Market Expert, where your passion for understanding consumer behavior and market trends will drive impactful business decisions in the fashion industry. In this role, you will conduct in-depth user interviews, perform market research across key California cities, and translate insights into actionable recommendations that shape product design and business strategy. Your energetic approach and keen analytical skills will empower our organization to stay ahead of industry shifts and meet evolving customer needs with confidence. This paid position offers a flexible, remote collaboration with a long-term partnership opportunity, where your contributions directly influence our growth in the U.S. market.</p><p><b>Responsibilities</b></p><ul><li>Conduct in-person user visits and in-depth interviews across LA and nearby cities to gather insights on local culture, shopping habits, and lifestyle trends</li><li>Translate research findings into actionable brand communication strategies that align with local market needs&mdash;across social content, e-commerce operations, and brand voice</li><li>Identify, vet, and manage relationships with influencers and content creators on TikTok, YouTube, Instagram, and Facebook; handle ongoing communication and post-campaign performance reviewss</li><li>Support the planning and execution of promotional campaigns, and track performance metrics to inform future efforts</li><li>Engage directly with customers by responding to DMs and comments, helping to understand buyer needs and manage community feedback</li></ul><p>What We&rsquo;re Looking For</p><ul><li>experience in user research, market research, fashion/e-commerce/retail, or a related field</li><li>Comfortable with frequent travel within the greater LA area and surrounding regions</li><li>Deep understanding of the LA market&mdash;its cultural nuances, diverse communities, and consumer behavior</li><li>Outgoing, self-starter mindset with a strong sense of ownership and follow-through</li><li>A natural eye for fashion, trends, and what resonates with local audiences</li><li>Solid understanding of how social platforms work, and a genuine ease in building connections with people</li></ul><p>Pay: $2,000.00 - $3,000.00 per month</p><p>Work Location: In person</p>

Consumer Marketing Manager

Scaleup Connect

<p>Data Insights &amp; Strategy Specialist<br/><b>Location:</b> Lahore, Pakistan<br/><b>Department:</b> Data &amp; Strategy / Business Intelligence<br/><b>Experience Required:</b> 3&ndash;5 Years<br/><b>Education:</b> Bachelor&rsquo;s degree or higher in Statistics, Mathematics, Computer Science, or a related quantitative field</p><p>Role Summary</p><p>Scaleup Connect is hiring a Data Insights &amp; Strategy Specialist for one of its clients based in Lahore. This role will drive full-cycle data governance across the <b>Sell-in to Sell-out (ST1-SO)</b> ecosystem, transforming complex datasets into actionable business insights. The position combines <b>advanced analytics, predictive modeling, and strategic thinking</b> to support business growth, operational efficiency, and risk mitigation.</p><p>The ideal candidate will act as a bridge between <b>data and business strategy</b>, enabling leadership, sales, and supply chain teams to make informed, data-driven decisions.</p><p>Key Responsibilities</p><p>End-to-End Data Governance</p><ul><li>Own and manage the <b>ST1-SO data lifecycle</b>, ensuring data accuracy, integrity, and consistency across systems.</li><li>Develop and maintain <b>standardized analytical frameworks</b> for monitoring business performance.</li><li>Produce <b>high-quality weekly and monthly operational reports</b> that clearly explain underlying performance drivers.</li></ul><p>Deep Diagnosis &amp; Growth Opportunity Identification</p><ul><li>Conduct <b>multi-dimensional data analysis</b> across cities, product lines, and sales channels.</li><li>Identify <b>business anomalies, operational inefficiencies, and hidden growth opportunities</b>.</li><li>Provide strategic recommendations based on robust analytical insights.</li></ul><p>Algorithmic Modeling &amp; Risk Warning Systems</p><ul><li>Design and optimize <b>sales forecasting models</b> to improve demand planning accuracy.</li><li>Build <b>intelligent replenishment logic</b> and <b>inventory alert mechanisms</b> to enhance operational efficiency.</li><li>Apply predictive analytics to <b>reduce operational risks and improve inventory turnover</b>.</li></ul><p>Business Empowerment &amp; Decision Support</p><ul><li>Act as a <b>translator between data and business teams</b>, converting complex analytics into <b>clear, actionable insights</b>.</li><li>Partner with <b>Sales, Operations, and Supply Chain teams</b> to support strategic planning and execution.</li><li>Develop dashboards and insights that guide operational decision-making.</li></ul><p>Strategy Execution &amp; Alignment</p><ul><li>Translate company strategy into <b>quantifiable KPIs and performance tracking frameworks</b>.</li><li>Monitor progress against strategic targets and provide insights that ensure <b>cross-functional alignment with organizational goals</b>.</li></ul><p>Qualifications</p><p>Education &amp; Experience</p><ul><li>Bachelor&rsquo;s degree or higher in <b>Statistics, Mathematics, Computer Science, or a related field</b>.</li><li><b>3&ndash;5 years of experience</b> in data analysis, business intelligence, or strategic analytics roles.</li></ul><p>Technical Skills</p><ul><li>Advanced proficiency in <b>SQL</b> and <b>Excel (VBA / Power Query)</b>.</li><li>Strong experience with <b>BI visualization tools</b> such as <b>Tableau or Power BI</b>.</li><li>Experience with <b>Python or R</b> for predictive modeling is highly preferred.</li></ul><p>Analytical &amp; Business Skills</p><ul><li>Strong <b>logical and analytical thinking</b>, with the ability to extract meaningful insights from complex datasets.</li><li>Ability to quickly identify <b>core business challenges and opportunities within fragmented data environments</b>.</li><li>Strong understanding of <b>business performance metrics and operational drivers</b>.</li></ul><p>Professional Attributes</p><ul><li>High level of <b>professional accountability and data accuracy standards</b>.</li><li>Ability to thrive in <b>fast-paced, high-pressure environments</b>.</li><li>Excellent <b>cross-functional collaboration and influence skills</b>.</li></ul><p>Preferred Qualifications (Bonus)</p><ul><li>Experience building <b>data analysis systems or analytics frameworks from scratch (0&rarr;1)</b>.</li><li>Prior exposure to <b>retail operations, channel management, or distribution analytics</b>.</li></ul><p>Job Type: Full-time</p><p>Pay: Up to Rs130,000.00 per month</p><p>Work Location: In person</p>

Data Insights & Strategy Specialist

Feeding America

<div><p><b>Work. Serve. Thrive.</b>
</p><div>Imagine a place where your talent can make a meaningful difference in peoples' lives. Working at Feeding America is a uniquely rewarding experience in which our employees work together as vital parts of a much larger mission. We are innovative, mission-focused, diverse, collaborative, values-driven and focused on results.
</div><p>Feeding America is the nation&rsquo;s largest charity and the leading domestic hunger-relief charity in the United States. Our mission is to feed America's hungry through a nationwide network of member food banks and engage our country in the fight to end hunger.</p><p>
This is a <b>hybrid position based out of Feeding America&rsquo;s Chicago office location</b>. At Feeding America, we believe in offering a flexible work environment. Employees can be in the office an average of 2 days a week (when not travelling for work) and work from home on other days. Employees also have access to a 30-day &ldquo;work anywhere&rdquo; program during the course of each calendar year that can be combined with PTO and/or holidays.</p><p>
Learn more about Feeding America here.</p><div><div><div><b>
The Opportunity</b></div><p></p><div><div><div><div><div><div><div><div>
The Social Media &amp; Insights Specialist strengthens Feeding America&rsquo;s social media presence by producing platform-native content, coordinating high‑visibility partner and talent amplification and elevating social listening and sentiment analysis. This role expands the team&rsquo;s capacity for authentic video creation, real-time engagement, experimentation and performance insight generation.</div><div>
</div><div>
Working closely with the Social Media Manager, the Specialist ensures Feeding America shows up consistently, creatively and strategically across platforms&mdash;growing audience engagement, advancing brand visibility and supporting enterprise marketing and fundraising initiatives.</div></div></div></div></div></div></div></div></div></div><div></div><div><div>
</div><div><b>
Compensation</b></div><p></p><div>
Here at Feeding America national organization, equality is central to our mission and is an integral part of our compensation policies and structures. As such, we maintain transparent salary ranges and clearly defined practices for how our team, including new hire salary offers, moves through these ranges. You can expect us to offer the best salary up front based on these clearly defined pay practices with little room for negotiation. We make exceptions for highly experienced (multiple years of at-level experience) new hires in accordance with our pay practices. Once hired, employees have the opportunity to progress through salary ranges via regular merit increases and step promotions.<br>
<br>
<b>Salary Range: $80,000 - $85,000 Based on Experience.</b></div><p></p><div><b>
Benefits: </b>A comprehensive list of benefits available to full-time employees can be found<b> </b><b>here</b><b>.</b><br>
<br>
<b>Responsibilities:</b></div><div><p>
 <b>Content Production &amp; Platform Execution</b></p></div><div><ul><li>
Produces short form, platform native video content (e.g., Instagram Reels, TikTok, YouTube Shorts), including capture, editing, captioning and accessibility formatting.
</li><li>Supports content development for corporate partner posts, celebrity and influencer engagements and donor/partner recognition and storytelling moments.
</li><li>Sources and prepares assets (photo/video) from field, network partners, creators and internal teams.
</li><li>Ensures content adheres to Feeding America&rsquo;s brand voice, visual guidelines, accessibility standards and mission integrity.</li></ul><div><b>
Corporate Partner &amp; Celebrity/Influencer Support</b></div><ul><li>
Coordinates and traffics social content tied to corporate partner campaigns, donor recognition and collaborative activations across channels.
</li><li>Manages calendars, approvals and publishing workflows for celebrity, athlete and influencer amplification.
</li><li>Supports execution of message briefs, talent deliverables, usage rights and cross platform tracking.
</li><li>Collaborates with Brand, Development and Corporate Partnerships teams to ensure accurate representation of partners and campaigns.</li></ul><div><b>
Social Listening, Sentiment Tracking &amp; Insights</b></div><ul><li>
Monitors real-time social + earned media conversations, cultural moments, issues and mission relevant topics using social listening tools.
</li><li>Produces weekly/monthly insights reports, including sentiment trends, high intent engagement drivers and audience behavior signals.
</li><li>Identifies risks, misinformation and reputational considerations&mdash;escalating appropriately and in coordination with the Social Media Manager and Comms team.
</li><li>Benchmarks Feeding America&rsquo;s performance against leading nonprofit and brand comparators; surfaces opportunities for optimization and experimentation.</li><li>
Partners with the Social Media Manager and Analytics team to refine KPIs, measurement frameworks and content performance dashboards.</li></ul><div><b>
Operational Excellence &amp; Cross-Functional Coordination</b></div><ul><li>
Maintains content workflows, rights-management logs, caption/hashtag libraries and process documentation.
</li><li>Collaborates with the Integrated Marketing Coordinator on scheduling needs, customer care responses and community management escalations.
</li><li>Supports surge content needs during crises, disasters, news spikes and major campaigns.
</li><li>Contributes to integrated campaign planning, internal alignment meetings and cross-team briefings.</li></ul><div><b>
Required </b><b>Competencies, Experience and Certifications:</b></div><ul><li>
2&ndash;4 years of experience in social media, digital content creation or digital marketing.
</li><li>Strong proficiency in short form video production (e.g., CapCut, Adobe Express, Premiere Pro) and mobile-first content creation.
</li><li>Experience using social media management and listening tools (e.g., Sprout Social, Hootsuite, Brandwatch, Talkwalker).
</li><li>Demonstrated ability to translate insights into actionable social media recommendations.
</li><li>Excellent writing, visual storytelling and attention to detail.
</li><li>Experience coordinating across multiple partners and stakeholders.
</li><li>Ability to work in fast-paced environments, manage multiple priorities and meet tight deadlines.</li></ul><div><b>
Preferred Competencies, Experience and Certifications:
</b></div><ul><li>Experience working with influencers, creators, celebrities or talent-management workflows.
</li><li>Nonprofit or mission-driven marketing experience.
</li><li>Familiarity with accessibility best practices and inclusive content creation.
</li><li>Understanding of social KPIs across awareness, engagement, sentiment and conversion metrics.</li></ul></div><div><p><b>
Required Leadership Competencies:</b></p></div><ul><li><i>
Fosters an Enterprise Mindset</i></li><li><i>
Fosters an Open and Supportive Environment</i></li><li><i>
Leads with Accountability</i></li><li><i>
Collaborates Internally and Externally</i></li><li><i>
Focuses on People and Teams</i></li><li><i>
Manages Organization and Business Complexity</i></li><li><i>
Communicates with Impact and Influence</i></li></ul><div>
Feeding America&rsquo;s goal is to attract, develop, retain, and promote a talented diverse workforce where all employees feel a sense of belonging and contribute to a culture that values differences, ideas, and experiences. We intentionally seek out diverse perspectives and skills on our teams, knowing that it makes us stronger as an organization and better equipped to serve our neighbors in need. We encourage all individuals, including those from historically under-represented communities and individuals with lived experience of hunger, to apply.</div><p></p><div>
Feeding America participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.</div></div></div><div></div>

Specialist, Social Media & Insights

Paymob

<div>
 Responsible for analyzing business and merchant performance across payment channels and transforming data into actionable insights that support commercial and product teams. The role focuses on building dashboards, monitoring key KPIs, ensuring data accuracy, and identifying trends that drive merchant growth, product adoption, and overall business performance
 <br/>
 <strong>
  RESPONSIBILITIES
 </strong>
 <ul>
  <li>
   Analyze&nbsp;commercial&nbsp;performance&nbsp;including&nbsp;merchant&nbsp;activity,&nbsp;and&nbsp;product&nbsp;adoption&nbsp;across&nbsp;payment&nbsp;channels.
  </li>
  <li>
   Build,&nbsp;maintain,&nbsp;and&nbsp;enhance&nbsp;dashboards&nbsp;and&nbsp;recurring&nbsp;reports&nbsp;to&nbsp;monitor&nbsp;key&nbsp;business&nbsp;KPIs.
  </li>
  <li>
   Ensure&nbsp;data&nbsp;integrity&nbsp;and&nbsp;accuracy&nbsp;by&nbsp;validating&nbsp;data&nbsp;sources&nbsp;and&nbsp;collaborating&nbsp;with&nbsp;the&nbsp;data&nbsp;engineering&nbsp;team&nbsp;to&nbsp;maintain&nbsp;reliable&nbsp;datasets.
  </li>
  <li>
   Work&nbsp;closely&nbsp;with&nbsp;commercial,&nbsp;product,&nbsp;and&nbsp;other&nbsp;business&nbsp;stakeholders&nbsp;to&nbsp;understand&nbsp;requirements&nbsp;and&nbsp;translate&nbsp;them&nbsp;into&nbsp;analytical&nbsp;reports&nbsp;and&nbsp;insights.
  </li>
  <li>
   Monitor&nbsp;merchant&nbsp;and&nbsp;gateway&nbsp;performance,&nbsp;identify&nbsp;trends,&nbsp;and&nbsp;highlight&nbsp;opportunities&nbsp;or&nbsp;risks.
  </li>
  <li>
   Support&nbsp;business&nbsp;teams&nbsp;with&nbsp;ad-hoc&nbsp;analysis&nbsp;and&nbsp;reporting&nbsp;to&nbsp;enable&nbsp;data-driven&nbsp;decision&nbsp;making.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  REQUIREMENTS
 </strong>
 <ul>
  <li>
   0&ndash;2&nbsp;years&nbsp;of&nbsp;experience&nbsp;in&nbsp;data&nbsp;analysis,&nbsp;business&nbsp;analytics,&nbsp;or&nbsp;commercial&nbsp;insights.
  </li>
  <li>
   Bachelor&rsquo;s&nbsp;degree&nbsp;in&nbsp;Business,&nbsp;Economics,&nbsp;Engineering,&nbsp;Data&nbsp;Analytics,&nbsp;Computer&nbsp;Science,&nbsp;or&nbsp;a&nbsp;related&nbsp;field.
  </li>
  <li>
   Good&nbsp;knowledge&nbsp;in&nbsp;SQL,&nbsp;Excel,&nbsp;and&nbsp;BI&nbsp;tools&nbsp;(Power&nbsp;BI,&nbsp;Tableau,&nbsp;Looker,&nbsp;etc.).
  </li>
  <li>
   Experience&nbsp;working&nbsp;with&nbsp;dashboards,&nbsp;reporting,&nbsp;and&nbsp;performance&nbsp;monitoring.
  </li>
  <li>
   Strong&nbsp;attention&nbsp;to&nbsp;detail&nbsp;with&nbsp;the&nbsp;ability&nbsp;to&nbsp;validate&nbsp;and&nbsp;ensure&nbsp;data&nbsp;accuracy&nbsp;and&nbsp;consistency.
  </li>
  <li>
   Good&nbsp;communication&nbsp;skills&nbsp;and&nbsp;ability&nbsp;to&nbsp;work&nbsp;with&nbsp;cross-functional&nbsp;stakeholders.
  </li>
  <li>
   Python&nbsp;or&nbsp;any&nbsp;programming&nbsp;language&nbsp;is&nbsp;a&nbsp;plus.
   <br/>
   <br/>
  </li>
 </ul>
</div>


Commercial Insights Specialist

Global Payments

<div><p>Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
</p><p></p><h2 class="jobSectionHeader"><b>At this time, we are unable to offer visa sponsorship for this position. Candidates must be legally authorized to work in the United States (or applicable country) on a full-time basis without the need for current or future immigration sponsorship. Please note, we are not accepting candidates on H1B or OPT status</b></h2><h2 class="jobSectionHeader"><b>
Summary of This Role</b></h2><p>
We&rsquo;re elevating how Customer Experience comes to life across Global Payments, and this role is central to that mission. As a CX Reporting &amp; Insights Associate, you will be the storyteller behind our customer feedback&mdash;transforming raw survey data, operational signals, and behavioral insights into clear, compelling narratives. You&rsquo;ll work hands‑on in Qualtrics to build dashboards, analyze patterns, and surface insights that help leaders across the organization understand what our customers truly experience. If you love shaping data into stories, creating clarity from complexity, and influencing real business decisions, this role gives you a high‑visibility platform to make an impact.</p><p></p><p><b>
Reports to:</b><b> </b>Senior Manager, CX Data &amp; Insights</p><p><b>
Location:</b><b> </b>Hybrid role, requiring 3 days in office at any Global Payments / World Pay locations in the U.S.</p><p></p><h2 class="jobSectionHeader"><b>
What Part Will You Play?</b></h2><p></p><ul><li><p>
Build impactful Qualtrics dashboards that visualize customer sentiment, trends, and operational insights across a large portfolio.</p></li><li><p>
Analyze Experience (X) data and Operational (O) data to uncover emerging patterns, risks, and opportunities.</p></li><li><p>
Transform complex datasets into compelling narratives that drive business decisions and customer‑focused actions.</p></li><li><p>
Partner with the CX team, operations teams, and business stakeholders to ensure insights are clear and actionable.</p></li><li><p>
Maintain and enhance reporting structures across dozens of dashboards accessed across the organization.</p></li><li><p>
Support new CX initiatives by building reporting for additional surveys and business programs as our insights ecosystem expands.</p></li></ul><p></p><h2 class="jobSectionHeader"><b>
What Are We Looking For in This Role?</b></h2><ul><li><p>
A curious problem‑solver excited to discover insights hidden in data.</p></li><li><p>
A visual storyteller who can simplify complex information for non‑technical audiences.</p></li><li><p>
Tech‑savvy and confident working in Qualtrics dashboards, Excel/Sheets, and data tools.</p></li><li><p>
Organized, detail‑driven, and energized by fast‑moving work.</p></li><li><p>
A collaborative team player who enjoys cross‑functional partnership.</p></li><li><p>
Able to translate customer signals into clear business implications and practical actions.</p></li><li><p>
Comfortable partnering with BI or data teams, with familiarity in foundational data modeling concepts.</p></li></ul><p></p><h3 class="jobSectionHeader"><b>
Minimum Qualifications</b></h3><ul><li><p>
1&ndash;3 years of experience in analytics, insights, CX, or a related field.</p></li><li><p>
Hands‑on experience designing, building, and maintaining Qualtrics dashboards. Or in similar software like XM Discover or Medallia.</p></li><li><p>
Strong Excel/Sheets skills, including data cleaning and visualization.</p></li><li><p>
Ability to present data clearly and visually to diverse audiences.</p></li><li><p>
Familiarity with CX metrics such as NPS, CSAT, and CES.</p></li><li><p>
Solid proficiency with Microsoft Excel and comfort with the broader Microsoft toolset.</p></li><li><p>
Strong project management skills, able to manage concurrent timelines and deliver predictable execution in a fast‑moving environment.</p></li><li><p>
High attention to detail with a systems‑thinking mindset; able to organize complexity into clear, repeatable structures.</p></li><li><p>
Bachelor&rsquo;s degree in a related field (e.g., Business, Data Analytics, Information Systems, Psychology/Sociology) or equivalent experience.</p></li></ul><p></p><h2 class="jobSectionHeader"><b>
Preferred Qualifications</b></h2><ul><li><p>
Experience in Payments, FinTech, and/or POS systems, particularly supporting SMB customers.</p></li><li><p>
Experience designing or enhancing visualization dashboards (Qualtrics, Tableau, Power BI, Looker, Medallia etc.) with a focus on usability, clarity, and stakeholder impact.</p></li><li><p>
Ability to structure dashboard pages and visualization layouts to make complex customer and operational data easy to interpret.</p></li><li><p>
Familiarity with best practices for visual storytelling, metric selection, and designing reports that guide business decision‑making.</p></li><li><p>
Ability to connect customer signals to business implications with a practical, realistic view of what the organization can act on.</p></li><li><p>
Comfortable partnering with BI or data teams; familiarity with basic data manipulation.</p></li></ul><p><b>
$45,000 - $55,000</b><br>
<b>The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.</b></p><p>
Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com.</p></div><p></p>

CX Reporting & Insights Associate

Search 10000+ Consumer insights specialist jobs near you this April. New roles added regularly across leading industries. Apply today.