consumer lending specialist

Purpose Financial

<div><p><b>Address</b>: 353 Fuller Ave. NE, Grand Rapids, Michigan, United States - 49503</p><p><b><br>
Bi-Lingual Spanish is a plus!!</b></p><p><br>
Since 1997, Advance America has helped millions of hardworking people with a variety of personalized financial solutions. We are a nationally recognized, fully licensed financial services company with over 800 locations and online lending services.<br>
<br>
We are currently seeking highly-skilled, career-oriented individuals ready to be part of a growing company!<br>
<br>
<b>We offer:</b></p><ul><li>
Competitive Wages</li><li>
Health/Life Benefits</li><li>
401(k) Savings Plan with Company Match</li><li>
Paid Parental Leave</li><li>
Company Paid Holidays</li><li>
Paid Time Off including Volunteer Time</li><li>
Tuition Reimbursement</li><li>
Business Casual Environment</li><li>
Rewards &amp; Recognition Program</li><li>
Employee Assistance Program</li></ul><p><br>
To learn more about Advance America visit the <b>Advance America Website</b>.</p><div><div><div><h2 class="jobSectionHeader"><b>
Position Summary</b></h2></div><div><p>
The Senior Consumer Lending Sales Specialist (Sr. CLSS) is a performance-based, hands-on role that drives exceptional customer service while exceeding individual and branch sales goals. This position requires demonstrated expertise in customer relationship management, analytical skills, and proven success in sales and customer acquisition. The Sr. CLSS leads by example and mentors team members while actively contributing to branch success through exceeding performance metrics defined by management and excelling in marketing and collection efforts. All responsibilities must be executed with expert knowledge of federal and state regulations while ensuring strict adherence to established company policies, procedures, and practices.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Job Responsibility</b></h2></div><div><p>
Customer Service Sales, Marketing &amp; Customer Acquisition</p><ul><li>
Excel in multi-channel customer acquisition, consistently surpassing sales goals</li><li>
Deliver exceptional customer experiences while managing complex loan portfolios</li><li>
Provide financial solutions aligned with customer goals and needs</li><li>
Champion customer relationships to achieve strong portfolio growth and retention &bull; Lead community marketing initiatives by developing strategic partnerships and executing targeted outreach programs to drive sustainable growth.</li><li>
Serve as a subject matter expert, sharing best practices and mentoring colleagues</li><li>
Exemplify company core values through professional excellence and effective handling of customer relationships</li></ul><p>
Operations &amp; Compliance</p><ul><li>
Surpass branch financial objectives and metrics</li><li>
Demonstrate expert knowledge of company policies, state and federal regulations</li><li>
Maintain highest standards in cash controls and security</li><li>
Excel in documentation accuracy and completeness</li><li>
Achieve superior results in collection activities</li></ul><p>
Team Collaboration</p><ul><li>
Serve as a role model in team environment by sharing expertise with colleagues and recommending process improvements</li><li>
Support branch strategic initiatives through active participation, knowledge sharing, and operational enhancements</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Job Responsibilities Cont.</b></h2></div></div><div></div><div><div><h2 class="jobSectionHeader"><b>
Education Required</b></h2></div><div><p>
High School Diploma or equivalent required; some college preferred.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Experience Required</b></h2></div><div><p>
Demonstrated track record of high performance in sales and/or customer service, with proven success in meeting or exceeding goals. Minimum of 3-5 years of proven achievement in one or more of the following areas: sales, retail, banking, or collections, with documented results in customer relationship management and revenue growth.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Knowledge Required</b></h2></div><div><p>
Strong math skills, including the ability to count cash; professional verbal communication by phone and in person; ability to read, write, evaluate, and apply complex and detailed information; ability to work alone on occasion; ability to interact professionally and exhibit appropriate social skills; ability to negotiate payment terms and effectively communicate loan requirements; ability to understand and ensure compliance with policies, procedures, and laws governing our industry/business and employees; ability to use computer programs required to process customer transactions; ability to follow procedures in the normal course of business; ability to develop and maintain business relationships.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Physical Requirements</b></h2></div><div><p>
Standing for long periods of time; sitting occasionally; walking; bending; squatting; kneeling; pushing/pulling; reaching; twisting; frequent lifting of less than 10 lbs., occasional lifting of up to 20 lbs.; driving and having access during the workday to an insured and reliable transportation in order to complete tasks including, but not limited to, banking, marketing, and providing staffing coverage within the division; exposure to outdoors limited to elements that the ordinary person would be exposed to at that time; typing; data entry; grasping; transferring items between hands and/or to another person or receptacle; housekeeping/cleaning (vacuuming, dusting, cleaning windows, bathroom, etc., including exposure to cleaning chemicals); use of office equipment to include computers; ability to travel to, be physically present at, and complete the physical requirements of the position at any branch within the division (distance varies by division)</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Competencies</b></h2></div><div><div>
Sales &amp; Customer Excellence-CLSS</div><div>
Results &amp; Accountability-CLSS</div><div>
Leadership, Coaching &amp; Development-CLSS</div><div>
Adaptability &amp; Growth Mindset-CLSS</div><div>
Digital &amp; Future Readiness-CLSS</div></div></div><div><div><h2 class="jobSectionHeader"><b>
Travel</b></h2></div><div><p>
Must have a valid driver&rsquo;s license and access to insured, reliable transportation. Ability to travel within division for<br>
marketing, staffing, special events, and banking responsibilities.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Attire</b></h2></div><div><p>
The Company offers employees the option of wearing, polos, blouses, collared shirts, sweaters or other professional attire with slacks or jeans and appropriate shoes. Employees should dress accordingly to their business.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Other</b></h2></div><div><p>
Must be 18 (except in AL where the age requirement is 19), eligible to work in the USA, and able to successfully complete all post offer screens, including a criminal background check and Motor Vehicle Report (MVR). Regular and punctual attendance is required. Schedules may be changed as needed to accommodate business needs. Overtime may be required.</p></div></div></div><p>
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.</p><p><br>
Requisition ID: 46086</p></div>

Sr. Consumer Lending Specialist

Mariner Finance

<div>Pay Range: USD $22.60 - USD $26.92 /Hr. Overview:
<div>
Since 1927, the Mariner Finance family of companies has provided customers with creative, flexible, and convenient lending options. Headquartered in Baltimore, Mariner Finance operates coast-to-coast with physical locations in over half the states. With a growing number of employees, superior customer service remains the cornerstone of our business, and we pride ourselves in delivering a variety of loans with an enhanced focus on exceptional service. We work with customers to find options that are beneficial to their specific needs, which is why we are recognized by our customers as one of the community&rsquo;s consumer finance companies of choice.</div>
Responsibilities:
<ul><li>Provide quality service to existing and prospective customers seeking loans.</li><li>
Achieve consistent results and meet expected individual and branch goals related to the sale of company products and services.</li><li>
Exercise lending authority when reviewing and approving applications and use product knowledge in offering loan solutions that meet customer needs.</li><li>
Take initiative in learning the lending and collection job functions and duties of all branch personnel during the Branch Manager Training Program.</li><li>
Assist management in proactive daily task assignment to ensure branch is structured to provide quality customer service level.</li><li>
Manage approval of exceptions to policy as authorized by management based on the nature of exception, retention needs, and related factors. Use problem-solving skills to resolve product, service, and policy-related obstacles for customer.</li><li>
Act proactively in the retention and maintenance of existing accounts by placing inside sales calls to help develop awareness of other products and services.</li><li>
Assist Branch Manager in the management of multiple priorities with existing and potential customers, initiate contact with customers to acquire additional financial information, complete reports, and communicate/resolve problem situations.</li><li>
Exercise authority to ensure policies and procedures are met when monitoring/approving monthly expenses using annual business plan. Assist manager in review of branch income statement and implementing action plans based on analysis.</li><li>
In manager&rsquo;s absence, provide leadership to branch team and coordinate functions and daily operational issues through communication with the District Manager/AVP.</li><li>
Perform relief assignments in other markets across the organization to practice and demonstrate learned skills.</li><li>
May perform additional functions depending on market demand and branch staffing in order to provide consistent quality customer service. Other functions include but are not limited to: collecting payments, completing and processing loan applications, contacting customers for late payments, cashiering, answering phone, photocopying, filing, etc.</li></ul><div><i>
This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change or new ones may be assigned at any time or without notice.</i></div>
Qualifications:
<ul><li>Bachelor&rsquo;s degree or four (4) years of related experience in Consumer Lending and/or Financial Services industry can be substituted for college degree. Military rank may also be substituted for a Bachelor&rsquo;s degree (e.g. E-4, W1, or O3 and above).</li><li>
Applicants MUST be willing to relocate and have the availability to travel to surrounding branches when needed.<br>
Reliable transportation required.</li><li>
Effective communication (written &amp; oral) and personal computer skills.</li><li>
Ability to complete essential duties/functions in a timely, accurate manner.</li><li>
Demonstrated problem-solving skills and interpersonal skills in demanding situations.</li><li>
Must obtain applicable, required licenses to sell insurance products offered to customers by the branch.</li><li>
Must perform work related tasks at the assigned branch location except in the event of an emergency as determined by the company in consultation, as necessary, with applicable regulatory agencies.</li></ul>
Preferred Qualifications:
<ul><li>Customer service experience.</li><li>
Internship or work experience in the Consumer Lending or Financial Services industry.</li><li>
Bilingual fluency in Spanish/English</li></ul>
Hours of Work:
<div>
Monday, Wednesday, Thursday: 9:00AM-5:00PM<br>
Tuesday: 9:00AM-7:00PM<br>
Friday: 9:00AM-5:30PM</div><div>
Saturday hours required seasonally and as business needs require.</div><div>
To the extent permitted by law, the Company may, in its sole discretion, change the work schedule to address business needs. Work hours will depend on the business hours of the time zone serviced.</div>
Benefits:
<div>
For information regarding our benefits, please visit: https://www.marinerfinance.com/careers/benefits/</div>
Physical Demands:
<div>
While performing the duties of this job, the employee is frequently required to sit for extended periods; reach with hands and arms; operate computer and phone systems; and talk or hear. The employee is occasionally required to move about. The employee is required to be physically present in the office. The employee must occasionally lift and/or move up to twenty (20) pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.</div><div></div><div><br>
IND3</div><div>
#LI-Onsite</div><div>
#R6</div>
EEO:
<div><i>
Mariner Finance is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, creed, sex, gender, gender identity or expression, marital status, age, religion, national origin, sexual orientation, familial or caregiver status, citizenship status, status as a victim of domestic violence, medical condition, genetic information, pregnancy, physical or mental disability, or status as a disabled or Vietnam era veteran. Employee must be able to perform the essential duties/functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential duties/functions of their job, absent undue hardship. Drug/Alcohol/Smoke-free workplace.</i></div></div>

Branch Manager Trainee

Norway Savings Bank

<div><p><b><i>For The Life You Choose, A Career to Match&hellip;.</i></b></p>
<p><b>
Here at Norway Savings Bank, we strive to create a positive, team-based culture that leverages each person&rsquo;s unique gifts and strengths and offers the support to achieve great things. A place where your unique being shines through.</b></p>
<p><b>
If this sounds exciting to you, we would love to have you on our team!</b></p>
<p>
We&rsquo;re seeking an experienced and customer-focused individual to join our team as a <b>Personal Banker </b>at our <b>Kennebunk</b> branch!</p>
<p>
As a Personal Banker, you&rsquo;ll build meaningful relationships with new and existing customers&mdash;listening, advising, and connecting them with financial solutions that truly fit their lives.</p>
<p>
You&rsquo;ll be a visible, trusted presence both in the branch and out in the community, confidently introducing customers to a full range of banking services, including consumer and home equity lending.</p>
<p>
Along the way, you&rsquo;ll support daily branch operations, handle transactions, and help resolve customer needs with professionalism, warmth, and a problem-solving mindset.</p>
<p>
This is a people-first role for someone who thrives on connection.</p>
<p><b>
What We're Looking For:</b></p>
<ul>
<li><b>3 &ndash; 5 years of experience in banking with previous involvement in consumer lending</b></li>
<li>High school diploma required with post high school education, certification and/or college degree preferred, or commensurate work experience</li>
<li>Superior knowledge of Bank products and services</li>
<li>Strong interpersonal skills including but not limited to being a good listener with an acute ability to remain pro-active and decisive</li>
<li>Top-notch written and oral communication skills</li>
<li>Exceptional internal and external customer service with demonstrated relationship-building skills</li>
<li>Proven successes with maintaining, developing and expanding customer relationships</li>
<li>Fluency in Microsoft Suite with a preferred aptitude in Integrated Teller and CRM software</li>
<li>Positive attitude and ability to adapt to changing circumstances</li>
<li>Self-motivated and driven with exemplary engagement</li>
<li>Willingness to accept direction/instruction and work well within a team of professionals</li></ul><br>
<p></p>
<p><b>
Benefits:</b></p>
<ul>
<li>120 hours of paid time off per year</li>
<li>48 hours of paid sick time per year</li>
<li>11 paid holidays</li>
<li>Full suite of insurance benefits</li>
<li>Comprehensive Wellness Program, including on-site gyms, access to our Health Coach, and individual and team challenges to earn monetary incentives</li>
<li>Tuition reimbursement</li>
<li>Employer HSA contributions</li>
<li>401K with exceptional employer contributions</li>
<li>A hands-on team that is committed to the growth and success of our employees</li></ul><br>
<p></p>
<p><b>
Working Conditions:</b></p>
<p>
Physical surroundings are generally pleasant and comfortable with minimal exposure to injury or other hazards.</p>
<p>
Physical effort required; lifting up to 35 lbs.; reaching, twisting, bending, pushing and pulling; standing for extended periods of time; freedom of movement on a regular basis; handling of materials and supplies.</p><br>
<p></p>
<p><b>
**External and internal applicants, as well as position incumbents who are or who become disabled as defined by the Americans with Disabilities Act must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case by case basis.**</b></p>
<p><b>
Norway Savings Bank is an Equal Opportunity Employer.</b></p></div><p></p>

Personal Banker: Kennebunk

Elevations Credit Union

<div><div><p><b>When joining Elevations, you can expect to work for a company with:</b></p>
<ul>
<li>A leadership team that strives to make this the best place you've ever worked!</li>
<li>A focus on supporting our employees' mental, physical, and financial well-being</li>
<li>A commitment to diversity, equity, and inclusion recognized by the Denver Business Journal and Colorado Association of Realtors</li>
<li>A highly engaged workforce devoted to innovation, continuous improvement, and collaboration</li>
<li>A reputation for excellence, as evidenced by being a two-time recipient of the Malcolm Baldrige National Quality Award</li>
<li>A passion for consistently providing amazing experiences and creating raving fans</li>
</ul></div><p></p>
<div><b>If you join our team, here are some of the perks you can expect:</b></div>
<ul>
<li>A competitive total rewards package with 4 weeks paid time off for full-time employees, work anniversary paid time off, paid volunteer time off, and 12 paid holidays</li>
<li>Comprehensive medical, dental, and vision plans with employer contributions to supercharge your Health Savings Account</li>
<li>Up to a 4% match on 401(k) contributions</li>
<li>Up to twelve weeks of fully paid parental leave</li>
<li>An extensive Employee Assistance Program that provides personalized care options for your whole household</li>
<li>Ample opportunity to learn, develop and grow with access to LinkedIn Learning, career and leadership development programs, job shadowing, a mentor program, and tuition reimbursement up to $5,250/year</li></ul><br>
<p></p>
<p></p>
<p></p><h3 class="jobSectionHeader"><b>Location:</b></h3>
<ul><li>On-site:
<p>
Elevations Credit Union - Longmont Main Branch</p><br>
</li></ul><h3 class="jobSectionHeader"><b>Summary/Objective:</b></h3>
<p>
As part of the branch team, the Associate Financial Solutions Guide (AFSG) meets with Elevations' members and prospective members to provide account services, financial guidance and offer value adding financial solutions. The AFSG is an important part of the branch team that creates raving fans through delivering amazing experiences&mdash;every member, every time.</p>
<h3 class="jobSectionHeader"><b>
Essential Functions:</b></h3>
<ul><li>Exhibits passion for Elevations Credit Union (ECU) and demonstrates Elevations' core values, Integrity, Respect, Passion, Creativity, and Excellence.</li>
<li>Engages members using the Personalized, Elegant, Accurate, Kind, and Timely (PEAK'T) Service model; with care, professionalism, and the highest level of service to explore relevant solutions to members and refer to internal partners as identified.</li>
<li>Originates consumer lending applications and identifies other internal partner referral opportunities.</li>
<li>Handles account maintenance needs such as opening and closing accounts, online banking support, and fee refunds. Other transactions to include, but not limited to, processing account deposits, cash handling, withdrawals, and payments.</li>
<li>Develops and fosters professional relationships with members and within the community to increase member acquisition and generate revenue, including outbound calling.</li>
<li>Demonstrates operational excellence through adherence with established policies, procedures, and processes.</li>
<li>Adheres to all applicable Federal and State laws and regulations governing the Credit Union, including the Bank Secrecy Act (BSA).</li>
</ul><h3 class="jobSectionHeader"><b>Reports To:</b></h3>
<p>
Senior Branch Manager</p>
<h3 class="jobSectionHeader"><b>
Manages:</b></h3>
<p>
This role does not have supervisory responsibility</p>
<h3 class="jobSectionHeader"><b>
Required Skills, Education and Experience:</b></h3>
<ul><li>High school diploma or equivalent</li>
<li><b>2+ years consultative sales/service experience</b></li>
<li><b>1+ years of Financial Institution Experience</b></li>
<li>Proficient in Microsoft Word and Excel</li>
<li>Current notary or receives certification within 90 days of employment</li>
</ul><h3 class="jobSectionHeader"><b>Preferred Skills, Education and Experience:</b></h3>
<ul><li>Bachelor's degree</li>
<li>Consumer and business lending experience</li>
<li><b>Bilingual English/Spanish speaking preferred &ndash; includes $50/month bilingual bonus after passing aptitude assessment!</b></li>
</ul><h3 class="jobSectionHeader"><b>Work Environment:</b></h3>
<ul><li>Elevations uses multi-factor authentication to keep our data safe. As such, a personal smartphone is a requirement for employment with us. This job operates in an office setting and routinely uses standard office equipment.</li>
</ul><h3 class="jobSectionHeader"><b>Physical Requirements:</b></h3>
<ul> <li>Sitting frequently, walking occasionally, use of hands frequently, hearing constantly, talking frequently, exerting up to 10 lbs of force occasionally and up to 25 lbs of force infrequently to lift, carry, push, pull, or move objects.</li>
</ul><h3 class="jobSectionHeader"><b>Position Type/Expected Hours of Work:</b></h3>
<ul><li>Part time10-15 hours per week</li>
<li>Days of work: Monday &ndash; Saturday</li>
<li>Schedule: Monday-Friday 2:30 pm to close, rotating Saturdays</li></ul><br>
<h3 class="jobSectionHeader"><b>
</b></h3><div><b>Classification:</b></div>
<p>
Non-Exempt</p><br>
<div></div>
<div><b>
Compensation Information:</b></div><br>
<div></div>
<p>
The person hired into this position will likely earn between $22.51- $28.14 per hour, plus annual bonus.</p>
<p>
Actual compensation offered may vary from the posted hiring range based on factors such as relevant experience, time in role, base salary of internal peers, prior performance, business sector, licensure requirements and/or skill level, and will be finalized at the time of offer.</p><br>
<div></div>
<div><b>
Anticipated Application Window:</b></div>
<p>
This role is anticipated to close within 25 days from the date of posting. However, if the position has not been filled, Elevations may keep the application period open longer.</p><h3 class="jobSectionHeader"><b><br>
</b></h3>
<h3 class="jobSectionHeader"><b>Other Duties</b></h3>
<p>
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.</p><br>
<p></p>
<p></p><div><p><b>
About Us:</b> Elevations Credit Union is a member-owned not-for-profit financial institution serving Colorado's Front Range. Founded in 1952, we've grown from 12 members and less than $100 in assets to an institution with 15 branches and more than 170,000 members that manages over $3 billion in assets and is the No. 1 credit union mortgage lender in Colorado. At Elevations, we've made a commitment to move away from a product-centered business model and focus instead on creating consumer solutions. Our objective is to provide our members, as well as the entire community, with unbiased consumer information.</p><br>
<p></p>
<p><b>
EEO Statement:</b><b> </b>The Credit Union is dedicated to the principles of equal employment opportunity. We prohibit unlawful discrimination against applicants or employees on the basis of age 40 and over, race (including traits historically associated with race, such as hair texture and length, protective hairstyles), sex, sexual orientation, gender identity, gender expression, color, religion, creed, national origin, ancestry, disability, military status, genetic information, marital status, or any other status protected by applicable state or local law.</p><br>
<p></p>
<p>
Candidates for certain positions may be required to submit to a credit history report in determining qualification for employment with Elevations Credit Union. If the position you are applying for requires a credit history report, any information received in such a report will not be the sole factor in making an employment decision. A history of personal financial irresponsibility may be reason for disqualification insofar as it relates to your potential job duties. Elevations Credit Union is aware that occasionally there are extenuating circumstances that may affect an individual's credit history. We comply with the Fair Credit Reporting Act and the Colorado Employment Opportunity Act.</p><br>
<p></p>
<p><b>
ELEVATIONS CREDIT UNION'S COMMITMENT TO PRIVACY</b></p>
<p>
Your privacy is important to us. When you use this Careers site to apply for a job at Elevations Credit Union (&quot;we&quot; and &quot;us&quot;), we collect your personal information. Examples of personal information collected on the Careers site include your name, contact details, and information you provide for purposes of job applications. We do not sell your personal information to a third party. We may share your information with a third party who is performing a service for us related to job applicants. If you have any questions about this privacy statement, please contact us.</p><br>
<p></p>
<p><b>
Applicants have rights under Federal Employment Laws</b></p>
<p>
Know Your Rights Poster</p>
<p>
Employee Polygraph Protection Act (EPPA)</p></div></div>

Associate Personal Banker

Fortera Credit Union

<div><p><b>Location: Life Credit Union. Mid-Town Medical Plaza, 2004 Hayes Street, Suite 120, Nashville, TN 37203.</b><br>
<br>
<b>Training will be located in Clarksville, TN.</b></p><p><b><br>
Starting pay for successful applicants is generally within the minimum to midpoint of the pay range. Our consideration for pay is designed to support career growth and development over time. Offers extended depend on a variety of job-related factors, including but not limited to individual experience, knowledge, training, education, geographic location, market demands and internal equity.</b></p><p><b><br>
Position Purpose</b></p><p>
Responsible for performing a variety of member transactions with an emphasis on loan and new account origination. Conducts consultative member interviews to uncover member needs and recommends appropriate products and services. Generates new business from existing and potential members. Provides exceptional external and internal member service with a smile. Performs Teller transactions as needed based on needs of branch.</p><p><br>
<br>
<b>Essential Functions and Basic Duties</b></p><p><b><br>
Assumes responsibility for meeting established sales &amp; service goals.</b></p><ul><li>
Attains a minimum of 85% or higher overall on individual scorecard</li><li>
Actively cross-sell and identify credit union products and services that align with member&rsquo;s financial needs. Refer to internal/external business partners as necessary.</li><li>
Maintain established minimum score for NPS member transaction surveys</li><li>
Protect member and credit union assets by meeting and/or exceeding established ancillary product penetration goals.</li></ul><p><b><br>
Assumes responsibility for the effective and professional performance of member service </b><b>functions.</b></p><ul><li>
Presents and explains Credit Union services and products to members and assists in meeting their financial needs. Opens and closes accounts. Orders checks for members' accounts. Completes payroll deduction and authorization forms.</li><li>
Answers questions and solves problems for members by listening to problems, collecting data, securing answers, and reporting results to the inquiring party. Resolves member bookkeeping and account problems. Takes stop payment orders.</li><li>
Receives and directs members and telephone calls. Responds to inquiries and questions if possible or directs them as necessary. Records and relays messages.</li><li>
Performs file maintenance and account changes as needed.</li><li>
Keeps members informed of Credit Union products &amp; services including types of available accounts, interest and dividend rates, payroll deduction options, and other related services.</li><li>
Maintains and projects the Credit Union's professional reputation. Maintains privacy of member account information.</li><li>
Satisfactorily completes all required compliance training and complies with all regulations which apply within the scope of the position to include OFAC, Bank Secrecy Act/Anti-Money Laundering Act and USA Patriot Act compliance. Utilize CRM to track leads, referrals, outbound calling, and appointments.</li></ul><p><b><br>
Assumes responsibility for establishing and maintaining effective coordination and working </b><b>relationships with area personnel and with management.</b></p><ul><li>
Assists area personnel as required.</li><li>
Keeps supervisor informed of area activities and of any significant problems or concerns.</li><li>
Completes required reports and records accurately and promptly.</li><li>
Adheres to assigned schedule &amp; break periods. Regular attendance &amp; punctuality are required.</li><li>
Attends and participates in all meetings, trainings and committees as required.</li></ul><p><b><br>
Assumes responsibility for the efficient, effective, and accurate performance of teller functions.</b></p><ul><li>
Represents the Credit Union in a courteous and professional manner.</li><li>
Receives share deposits and loan payments.</li><li>
Processes cash advances, travel cards, gift cards, cashiers' checks, money orders, the wiring of funds, share withdrawals, transfers, &amp; stop payments.</li><li>
Verifies transactions. Monitors deposit amounts and examines documents for endorsement and negotiability. Detects and resolves discrepancies promptly.</li><li>
Balances daily transactions and verifies cash totals. Investigates, reports, and resolves out-of-balance conditions.</li></ul><p><b><br>
Assumes responsibility for related duties as required or assigned.</b></p><ul><li>
Performs drive-up service, night drop, safe deposit box, and ATM and coin machine functions as assigned.</li><li>
Participates in community and civic events to promote awareness of the Credit Union in the community.</li><li>
Attends and participates in all required meetings, trainings, and committees.</li><li>
Ensures that work area and assigned equipment are clean, secure, and well maintained.</li><li>
Performs other duties as assigned by management.</li></ul><p><b><br>
Performance Measurements</b></p><ul><li>
Relationship Manager functions are efficiently, effectively, and accurately performed in accordance with established policies, standards, and security procedures.</li><li>
Monies are balanced and any discrepancies promptly reported and resolved.</li><li>
Cross sells all Credit Union products and services to include Payment Protection.</li><li>
Meets or exceeds loan, deposit and referral performance goals assigned by the Credit Union.</li><li>
Good business relations exist with internal and external members. Members' problems or questions are courteously and promptly resolved.</li><li>
Good working relationships and coordination exist with area personnel and with management. Assistance is provided to all CU staff as needed. Supervisors are appropriately informed of area activities.</li><li>
Required reports and records are accurate, complete, and timely.</li><li>
Ensures the Credit Union's professional reputation is maintained and conveyed.</li><li>
Maintains minimum established standards for member service surveys.</li><li>
Maintains minimum established share/draft ratio of 80%.</li><li>
Builds lasting relationships with members.</li><li>
Individual Sales and Service standards are met.</li><li>
Fortera&rsquo;s core values are satisfactorily demonstrated.</li></ul><p><br>
<br>
<b>Special Note: Fortera Federal Credit Union is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to age, sex, race, color, national origin, disability, pregnancy genetic information, religious preference, protected veteran status, sexual orientation, gender identity or any other trait protected by state or federal law.</b></p><p><b>
Please be advised, visa sponsorship is not available for this position.</b></p><p></p><p><b><br>
Starting pay for successful applicants is generally within the minimum to midpoint of the pay range. Our consideration for pay is designed to support career growth and development over time. Offers extended depend on a variety of job-related factors, including but not limited to individual experience, knowledge, training, education, geographic location, market demands and internal equity.</b></p><p></p><p><br>
 <b>Qualifications</b></p><p><b>
Education/Certification</b><b>:</b><b>
</b></p><ul><li>High school graduate or equivalent.</li></ul><p><b>
Experience Required</b><b>:
</b></p><ul><li>Minimum of six months&rsquo; experience in a Retail Sales.</li><li>
Knowledge of financial services industry preferred.</li><li>
Consumer Lending experience preferred.</li>
Knowledge of Teller and Relationship Manager operations and procedures preferred.<br>
<li>
</li></ul><p><b>Required Skills/Abilities</b><b>:
</b></p><ul><li>Strong organizational and administrative skills.</li><li>
Excellent interpersonal and communication skills (oral &amp; written).</li><li>
Accurately assesses cultural environment, exhibiting emotional intelligence and appropriate sensitivity while maintaining individuality.</li><li>
Professional appearance, dress, and attitude.</li><li>
Good math skills with excellent attention to detail.</li><li>
Ability to operate PC, related software applications and standard office equipment.</li><li>
Must have the ability to work independently, as a team, and handle multiple tasks in a fast-paced environment.</li><li>
Must be able to work well under pressure while always promoting a professional image of the Credit Union.</li><li>
Must be able to meet deadlines while maintaining and effective and efficient workflow.</li><li>
Ability to meet assigned goals within specified timelines.</li><li>
Ability to work in a cooperative manner with others.</li><li>
Required to work at any Credit Union location that may include extended hours, holidays or Saturdays.
</li>Regular, predictable attendance.<br>
<li>
</li></ul><p><br>
<b>Physical Activities and Requirements</b></p><p><b><br>
Stooping</b><b>:
</b></p><ul><li>Bending downward and forward at the waist. Requires full use of lower extremities and back muscles.</li></ul><p><b>
Reaching</b><b>:
</b></p><ul><li>Extending hand(s) and arm(s) in any direction.</li></ul><p><b>
Pushing</b><b>:</b>
</p><ul><li>Using the upper body to press against something with steady force.</li></ul><p><b>
Pulling</b><b>:</b>
</p><ul><li>Using the upper body to draw, drag, haul or tug objects.</li></ul><p><b>
Lifting</b><b>:</b>
</p><ul><li>Use of the upper body and back muscles to lift objects.</li></ul><p><b>
Talking</b><b>:</b><b>
</b></p><ul><li>Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly.</li></ul><p><b>
Average Hearing</b><b>:</b><b>
</b></p><ul><li>Able to hear average or normal conversations and receive ordinary information.</li></ul><p><b>
Finger Dexterity</b><b>:</b><b>
</b></p><ul><li>Using primarily just the fingers to make small movements such as typing, picking up small objects, or pinching fingers together.</li></ul><p><b>
Repetitive Motion</b><b>:</b><b>
</b></p><ul><li>Movements frequently and regularly required using the wrists, hands, and/or fingers.</li></ul><p><b>
Average Visual Abilities</b><b>:</b></p><ul><li>
Average, ordinary, visual acuity necessary to prepare or inspect documents or products, or operate machinery.</li></ul><p><b>
Physical Strength</b><b>:
</b></p><ul><li>Exerting up to 50 lbs. occasionally, and/or up to 20 lbs. frequently.</li></ul><p><br>
 <b>Working Conditions</b></p><p><b>
None</b><b>:
</b></p><ul><li>No hazardous or significantly unpleasant conditions (such as in a typical office).</li></ul><p><br>
<br>
<b>Mental Activities and Requirements</b></p><p><b><br>
Reasoning Ability</b><b>:</b></p><ul><li>
Ability to apply common sense understanding to carry out detailed but uninvolved instructions and to deal with problems involving a few variables.</li></ul><p><b>
Mathematics Ability</b><b>:
</b></p><ul><li>Ability to perform basic math skills and to use decimals to compute ratios and percent&rsquo;s, and to draw and interpret graphs.</li></ul><p><b>
Language Ability</b><b>:</b>
</p><ul><li>Ability to use passive vocabulary of 5-6,000 words; to read at a slow rate; define unfamiliar words in dictionaries for meaning, spelling, and pronunciation.</li><li>
Ability to write complex sentences, using proper punctuation, and use adjectives and adverbs.</li><li>
Ability to communicate in complex sentences; using normal word order with present and past tenses; using a good vocabulary.</li></ul></div><p></p>

Relationship Manager

FedChoice Federal Credit Union

<div>Description:
<p>
We are looking for a motivated, member-focused, target-driven team member to join our Lending Services team as <b>VP of Lending</b>. Are you an experienced, strategic Lending professional? Are you knowledgeable of Federal and State Regulations and best practice lending policies and procedures? Do you have strong team management and leadership skills?</p>
Requirements:
<p><b>
What You'll Be Doing...</b></p><p>
FedChoice is looking for a VP of Lending to direct and supervise the Credit Union's lending operations, with a primary emphasis on consumer, real estate and participation/business lending, loan servicing, and collections. Ensure that departments within Lending Services and across the organization are working together to provide effective, efficient, and quality service to members and internal customers. You will be expected to facilitate the growth of the Credit Union through the development, execution, and management of lending and collections strategic initiatives aimed at fostering continuous improvement and innovation, all while ensuring strict compliance with regulatory requirements.</p><p><b>
Key Areas of Focus...</b></p><ul><li><b>
Lending Strategy and Leadership</b> - Develop and implement a comprehensive lending strategy aligned with the credit union&rsquo;s goals and member needs.</li><li><b>
Consumer and Real Estate Lending Oversight</b> - Provide strategic direction and ensure the management and optimization of the consumer and real estate lending functions, including loan origination, underwriting, and closing processes.</li><li><b>
Collections Management</b> - Provide strategic direction and ensure the management and optimization of the Member Business Loans/Participation loan portfolio.</li><li><b>
Loan Servicing</b> - Provide strategic direction and ensure the management and optimization of loan servicing.</li><li><b>
Risk Assessment and Mitigation</b> - Conduct thorough risk assessments related to lending activities, identifying potential risks, and implementing mitigation strategies.</li><li><b>
Policy Development and Compliance </b>- Responsible for the annual development and update of lending policies and procedures to ensure compliance with regulatory requirements and internal standards.</li><li><b>
Performance Monitoring and Reporting</b> - Establish key performance indicators (KPIs) for lending functions and regularly monitor and report on performance against targets.</li><li><b>
Member Engagement and Internal Communications</b> - Collaborate with marketing and other Operations areas to enhance member engagement through lending products and services.</li><li><b>
Team Development and Training - </b>Lead, mentor, and develop the lending team, fostering a culture of excellence and continuous learning.</li><li>
Any other duties as assigned.</li></ul><p><b>
You should have:</b></p><ul><li>
Minimum seven years managing consumer, indirect, and real estate lending, along with collections experience and at least three years in a senior leadership role</li><li>
BA/BS in Business, Finance or Accounting or equivalent experience preferred</li><li>
Proficient with Microsoft Office and MeridianLink Administration</li><li>
Credit Union or financial institution experience</li><li>
Must be registered through the National Mortgage Loan System (NMLS) and must maintain registration</li><li>
Exceptional written and verbal communication</li><li>
 Ability to generate innovative ideas, concepts, processes and execute them successfully</li><li>
Familiarity with loan promotions and marketing practices.</li></ul><p><b>
Preferred:</b></p><ul><li>
Business Accounts/Lending experience is a plus</li><li>
Symitar and MeridianLink knowledge and experience are a plus</li></ul><p><b>
When you join FedChoice</b></p><p>
You are not joining just another credit union; you are joining a progressive financial institution. At FedChoice Federal Credit Union, we offer an altogether better banking experience for federal employees and their families and an altogether better working experience for FedChoice employees.</p><p><b>
Our competitive benefits and perks include</b></p><ul><li>
Working in comfortable attire like jeans and sneakers</li><li>
A day off on your birthday</li><li>
Learning &amp; Development opportunities</li><li>
Tuition Reimbursement</li><li>
Employee Assistance Program</li><li>
Employee Loan Rates</li><li>
Medical, dental, vision, and life insurance</li><li>
401(k) match</li><li>
Flexible Spending Account or Health Savings Account</li></ul><p><b>
FedChoice is an equal-opportunity employer.</b></p></div>

VP of Lending

First Financial Bank

<div><div>We do the right things, right now. We do them in a way that is relevant to our clients. Become a part of our history as it continues to be written!<br>
<br>
If you are interested and qualified for this role, we invite you to apply.</div><div></div>
Consumer Banker will work with existing FFB clients and prospect for new FFB clients to deepen client relationships by both booking business directly and by referring, as appropriate, to internal business partners such as Mortgage, Wealth, Small Business Banker Commercial, and Treasury Management.<div></div><div>
Essential Functions/Responsibilities</div><ul><li>
Perform necessary functions necessary to open accounts, perform maintenance.</li><li>
Run a Teller drawer as deemed necessary by management</li><li>
Support client engagement through active calling, client conversations, and follow up.</li><li>
Daily activities that align with The First Financial Bank Experience (FFB Experience), including but not limited to:</li><li>
Partner with appropriate internal constituencies to bring appropriate level of expertise to the client whether it is service or solution related</li><li>
Ensure client follow up calls are conducted in the proper time frame.</li><li>
Maintain all operational and risk management standards</li><li>
Other duties as assigned to assist clients transact business within the branch, drive-thru, by phone and email.</li><li>
Model the way for peers and coworkers aligned with First Financials Mission and Values.</li><li>
The CB is responsible for adherence to all compliance and regulatory procedures.</li><li>
Partner with the District Specialists to execute against retail strategies and objectives to attract, retain and grow core client relationships, fulfill client&rsquo;s financial needs and provide a fIRST Class</li><li>
Client Experience.</li><li>
Function as client&rsquo;s personal trusted advisor by adding value and building deep client relationships by utilizing the First Client Conversation Model.</li><li>
Participate and lead in the First Financial Bank Experience by being active in site center huddles and meetings to support sales and service activities.</li><li>
Consistently meet or exceed sales, service and referral goals as set by management, by effectively collaborating as a team, the District and with lines of business in an effort to assist clients meet their dedicated financial needs.</li><li>
Provide digital assistance and service for clients establishing or in need of support in utilizing the bank&rsquo;s online offering.</li><li>
Stay informed and up to date on all bank products, processes and procedures and procedures; especially those that are most complex.</li></ul><div></div><div>
Minimum Knowledge, Skills, and Abilities Needed to Perform Essential Functions of the Job</div><ul><li>
3-4 years client service experience in a retail environment.</li><li>
3-4 years sales and service experience with previous success in achieving sales and service goals in retail environment.</li><li>
High school diploma or general education degree (GED) is required.</li><li>
May obtain notary authorization</li><li>
Possesses a strong level of bank product knowledge and solid sales skills.</li></ul><div></div><div>
Preferred Knowledge and Skills</div><ul><li>
Associate&rsquo;s or Bachelor&rsquo;s degree is preferred and/or an equivalent combination of education and work experience in sales preferred.</li></ul><div></div><div>
Level of Complexity and Scope</div><ul><li>
Ability to serve a wide variety of client needs according to bank policy and procedures.</li><li>
Ability to lead teams as needed.</li></ul><div></div><div>
Degree of Independence and Decision-Making</div><ul><li>
Works with limited supervision.</li><li>
Follows established guidelines.</li><li>
Applies guidelines with proficiency.</li><li>
Collaborates with senior role or Supervisor.</li><li>
Uses subject-matter expertise to advise others.</li></ul><div></div><div>
Required Supervisory Responsibilities</div><ul><li>
Supports the management needs for the FCM</li></ul><div></div><div>
Physical Requirements</div><ul><li>
Occasionally lifts and carries up to 50 lbs.</li><li>
Frequently lifts and carries up to 10 lbs.</li><li>
Frequently sits, stands, walks and drives</li></ul><div></div><div>
Compliance Statement</div><div><i>
The associate is responsible for meeting all compliance requirements imposed on First Financial Bank by State and Federal law and regulation, as well as all related First Financial Bank policies and procedures. This includes all Bank Secrecy Act, Anti-Money Laundering, OFAC and Suspicious Activity reporting requirements, as well as all other lending and deposit compliance requirements.</i></div><div></div><div>
Development and Training</div><ul><li>
Client Conversation Workshop</li><li>
Transaction Processing &amp; Regulatory Understanding</li><li>
Consumer Banking Certification: Business Management Tool</li><li>
Consumer Deposit Certification: Regulatory, Risk, Legal &amp; Fraud</li><li>
Consumer Lending Certification: Loan Application and Communication</li><li>
Consumer Lending Certification: Regulatory, Risk, Legal &amp; Fraud</li><li>
Consumer Deposit Certification: Estates, Trusts &amp; Power of Attorneys</li><li>
Consumer Lending Certification: Understanding Credit Reporting, DTI, T-Chart</li><li>
Consumer Lending Certification: Understanding Underwriting &amp; Processing</li><li>
Consumer Lending Certification: Understanding Tax Returns, Financial Statements &amp; Schedules</li></ul><div></div><div>
Pay Scale</div><div>
$18.00/hr - $20.67/hr</div><div></div><div>
Benefits</div><div>
We have relevant, thoughtful benefits and programs that support every aspect of our associates' holistic wellbeing. Please review our <div>Benefits Guide</div>.</div><div></div><div>
Incentive Eligibility</div><div>
All roles are incentive eligible with the exception of Co-Op, Intern, or Student positions.</div><div></div><div>
It is our policy to not discriminate against any individual in violation of federal, state, and local laws as it relates to age, race, color, religion, national origin, sex, marital status, pregnancy, gender identity, disability, sexual orientation, genetic information, veteran/military service, or any other characteristic protected by law.</div><div></div><div>
We are an E-Verify Employer.</div></div>

Consumer Banker II (Wadsworth)

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