consumer loan manager

FourLeaf Federal Credit Union

<div>It Starts With Our Employees
FourLeaf's ultimate goal is to provide the best-in-class member and employee experience, and it all begins with two things: hiring incredible people and giving them a great place to work.

What You&rsquo;ll Do

The Consumer Loan Specialist plays a key role in supporting members on their financial journey by providing knowledgeable and responsive service. Core responsibilities include handling inbound inquiries related to Consumer Loans and assisting with new applications in alignment with established lending policies. This role upholds the organization&rsquo;s commitment to delivering an extraordinary member experience.

This position is open to flexible work options including a remote set up.

Core Contributions
<ul>
<li>Serve as a key point of contact within an inbound call center environment, responding promptly to Consumer Loan inquiries via the Five9 platform in accordance with established service level objectives. Ensure a high-quality, personalized member experience through effective communication and timely follow-up.</li>
<li>Perform in-depth consultative assessments to identify and evaluate member needs, delivering tailored solutions aligned with their financial goals. Clearly communicate available programs and processes, setting accurate expectations to ensure a transparent and informed member experience.</li>
<li>Accurately complete all required fields within the Loan Operating System in accordance with established departmental Standard Operating Procedures to ensure data integrity and compliance.</li>
<li>Responsible for achieving individual performance objectives and effectively managing the loan pipeline, while closely monitoring loans in process to ensure a seamless and high-quality member experience throughout the lending journey.</li>
<li>Maintain comprehensive knowledge of FourLeaf lending program guidelines, policies, and procedures to ensure compliance and effective execution. Proactively identify opportunities for collaboration across departments to enhance member engagement and support broader organizational initiatives.</li>
<li>Comply with all aspects of Bank Secrecy ACT (BSA)/Anti-Money Laundering (AML), Office of Foreign Asset Control (OFAC) and Consumer Financial Protection Bureau (CFPB) regulatory requirements as it relates to this position.</li>
</ul>
Certifications: NMLS registered or ability to become NMLS registered upon hire.

Assets You Will Bring
<ul>
<li>High School or GED required.</li>
<li>1 year of experience in financial services, call center, or other related customer service environment.</li>
<li>Certifications: NMLS registered or ability to become NMLS registered upon hire.</li>
</ul>
The estimated salary for this role is $23.96 to $28.15 per hour. (FourLeaf Federal Credit Union offers a comprehensive benefits package, including medical, dental, and vision coverage; life and disability insurance; voluntary benefit programs; a 401(k) plan with employer match; reimbursement and wellness programs; and an annual performance-based bonus.)

What Sets Us Apart?

In addition to our comprehensive benefits, we invest in employee connection and well-being through:
<ul>
<li>Competitive 401(k)</li>
<li>Tuition and fitness reimbursement programs</li>
<li>Flexible work options</li>
<li>Volunteer opportunities</li>
<li>Executive &ldquo;Water Cooler Chats&rdquo;</li>
<li>Clubs, sports, and social events</li>
<li>Food truck days</li>
</ul>
&hellip;.and more!

Who is FourLeaf?

FourLeaf Federal Credit Union (FourLeaf) has been committed to the financial well-being of our members for over 80 years. Through our full range of competitive savings and loan products, you can trust us in every step of your financial journey. From applying for a credit card to closing on your mortgage to opening your child&rsquo;s first savings account, FourLeaf is here to help you reach your financial goals.

We are proud to be an award-winning place to work! Some of our recent recognitions include Certified Great Place to Work 2024-2025, America&rsquo;s Greatest Midsize Workplaces 2025, Quantum Workplace Employee Voice Award 2024, and Fortune&rsquo;s Best Workplaces in Financial Services &amp; Insurance 2024.

As a credit union, our vision is to enrich the lives of our members, employees, and communities. Since 2002, we have been an integral community partner through our charitable giving and community development programs in New York and beyond.</div>

Consumer Loans Specialist - Lending Call Group

Payment 1 Financial

Are you a results-driven and people-focused leader? Would you like to work for a company that values innovative ideas and invests in your career advancement? If so, we'd love to have you join our team!Great store management is essential to any successful organization. As a Branch Manager, you will have the responsibility of overseeing the daily operations and success of a Consumer Loan Office. You will play a key role in fostering a positive work environment for employees and customers. You will also be responsible for leading a productive and efficient team, delivering excellent customer service, meeting operational objectives, achieving financial targets, and driving growth goals.At Payment 1 Financial, we believe that our team members are the driving force behind our success, and we ensure that their hard work does not go unnoticed. We are committed to providing opportunities for your career growth and ensuring you have all the necessary tools and support to set you up for long-term success!Branch Manager Responsibilities:<ul><li>Develop customer relationships to build new business, maintain store profitability, and further brand loyalty and recognition.</li><li>Work with customers to review credit and loan eligibility while processing and preparing loan applications.</li><li>Make loan underwriting decisions to give the best options to our customers.</li><li>Provide top-tier customer service, assisting customers with questions, concerns, and products.</li><li>Ensure compliance with company policies and procedures, as well as industry regulations</li><li>Oversee account management and recovery processes while focusing on customer service to prevent loss and charge-off accounts, including collection calls.</li><li>Prepare and complete the daily branch bank deposit and possibly transport money (operating cash, interim deposits, daily deposits) to and from the bank.</li><li>Ensure effective teamwork and communication to meet customer needs.</li><li>Train new employees to help develop their skills and understanding of branch operations.</li><li>Educate customers on all product offerings through the cycle of their financial transactions, including our tax services.</li></ul>Employee Benefits:<ul><li>Leading industry pay</li><li>Health, dental, and vision insurance</li><li>Monthly performance-based bonuses</li><li>Paid training and mileage reimbursement</li><li>Paid holidays, sick days, and vacation time</li><li>We promote from within, encouraging upward growth</li></ul>What We Are Looking For:<ul><li>Bilingual English/Spanish a plus</li><li>Prior experience in retail, sales of the financial industry</li><li>Strong leadership and management skills, with the ability to motivate and develop employees</li><li>Excellent communication, problem-solving, and decision-making skills</li><li>The willingness to seek quality-driven solutions and embrace new ideas</li><li>Absolute team player &ndash; pitching in when needed and accepting help, too</li><li>Knowledge of computer software</li><li>A valid driver's license &amp; access to a dependable vehicle</li></ul>Learn About Us:Payment 1 Financial is not just a financial resource, but a trusted partner in Texas, New Mexico, and Oklahoma. We are dedicated to making financial management easy and convenient for our customers. Our friendly and helpful staff is committed to helping our customers achieve their financial goals and finding the best solution for them and their families.Job Type: Full-timePay: $20.00 - $22.00 per hourBenefits:<ul><li>Dental insurance</li><li>Health insurance</li><li>Opportunities for advancement</li><li>Paid time off</li><li>Professional development assistance</li><li>Vision insurance</li></ul>Language:<ul><li>Spanish (Preferred)</li></ul>License/Certification:<ul><li>Driver's License (Required)</li></ul>Ability to Commute:<ul><li>Springfield, MO 65804 (Required)</li></ul>Work Location: In person

Branch Manager Consumer Finance

Thrivent

<div>Under general supervision, this position provides general technical and operational support and knowledge for functions related to the bank&rsquo;s consumer loan processing and servicing operations functions and home equity servicing operations. This role will ensure loan servicing activities are performed accurately and in compliance with internal policies and procedures within the Consumer Loan Operations team. This position will require working in the Operation Center Office in Appleton, WI as needed. 
DUTIES &amp; RESPONSIBILITIES:<div><div><ul><li>
Create and review consumer loan closing packages to ensure compliance with regulatory and bank lending policy.</li></ul></div><div><ul><li>
Complete loan maintenance items within various systems including but not limited to file maintenance, lien releases, loan payoff quotes, satisfactions, subordinations, and fee adjustments.</li></ul></div><div><ul><li>
Accurately enter new loan data into the bank&rsquo;s core processing system for accurate collateral tracking, repayment method and reporting.</li></ul></div><div><ul><li>
Meet quality and productivity standards and perform in a fast-paced loan production environment.</li></ul></div><div><ul><li>
Responsible for accurate disbursements of loan proceeds, including payoffs, general ledger entries, and check disbursements.</li></ul></div><div><ul><li>
Accountable for responding to verbal and written inquiries from internal and external clients in accordance with department procedures.</li></ul></div><div><ul><li>
Process payoffs, loan payments and returned loan payments.</li></ul></div><div><ul><li>
Reviews various scheduled reports, as assigned, for exceptions, errors, auditing, and to perform maintenance transactions.</li></ul></div><div><ul><li>
Models Thrivent&rsquo;s leadership competencies &ndash; courage, collaboration, and commitment by demonstrating resiliency, working together to make the best decisions, and holding yourself and others accountable.
</li></ul></div><div><ul><li>Supports and/or develops an environment in which Thrivent employees and colleagues are focused on continuous improvement, exceptional employee engagement, and an unwavering commitment to our clients. Shapes and/or supports a culture that represents the Thrivent purpose, promise and values, ensuring that Thrivent&rsquo;s trust and reputation remain strong with its clients.
</li><li>This role will require working directly with the bank&rsquo;s internal and external clients to accurately manage all requests in a confidential and timely manner according to service level agreements and standard operating procedures.</li><li>
This role also requires strong partnerships and communication between the Personal Banking Team to ensure we are delivering the best experience for our clients with the onboarding of new consumer loans.</li></ul></div></div><div><div> 
 QUALIFICATIONS &amp; SKILLS:<div><div>
 Required:</div><div><ul><li>
High School/equivalent or an associate degree preferred</li></ul></div><div><ul><li>
One year banking operations experience required with customer service experience preferred</li></ul></div><div><ul><li>
One year customer service experience required with banking operations experience preferred</li></ul></div><div><ul><li>
Strong communication (written and verbal), interpersonal and customer-service skills</li></ul></div></div><div><div> 
Preferred:</div><div><ul><li>
Demonstrate excellent problem resolution skills</li></ul></div><div><ul><li>
Ability to coordinate multiple tasks simultaneously</li></ul></div><div><ul><li>
Bank operations platform experience preferred</li></ul></div><div><ul><li>
Ability to work accurately, both independently and as part of a team, with interruptions to meet deadlines</li></ul>
Additional Information<ul><li>
This position requires you to be able to work on-site in Appleton, WI in a hybrid working structure with some remote flexibility.</li></ul></div></div></div></div> 
Pay Transparency 

Thrivent&rsquo;s long-term growth depends on attracting, rewarding, and retaining people who are committed to helping others thrive with purpose. We accomplish this by offering a wide variety of market competitive compensation programs to attract, reward, and retain top talent. The applicable salary or hourly wage range for this full-time role is $19.80 - $26.79 per hour, which factors in various geographic regions. The base pay actually offered will be determined by a variety of factors including, but not limited to, location, relevant experience, skills, and knowledge, business needs, market demand, and other factors Thrivent deems important. 

Thrivent is unique in our commitment to helping people to be wise with money and live balanced and generous lives. That extends to our benefits. 

The following benefits may be offered: various bonuses (including, for example, annual or long-term incentives); medical, dental, and vision insurance; health savings account; flexible spending account; 401k; pension; life and accidental death and dismemberment insurance; disability insurance; supplemental protection insurance; 20 days of Paid Time Off each year; Sick and Safe Time; 10 paid company holidays; Volunteer Time Off; paid parental leave; EAP; well-being benefits, and other employee benefits. Eligibility for receipt of these benefits is subject to the applicable plan/policy documents. Thrivent&rsquo;s plans/policies are subject to change at any time at Thrivent&rsquo;s discretion. 
Thrivent provides Equal Employment Opportunity (EEO) without regard to race, religion, color, sex, gender identity, sexual orientation, pregnancy, national origin, age, disability, marital status, citizenship status, military or veteran status, genetic information, or any other status protected by applicable local, state, or federal law. This policy applies to all employees and job applicants.
Thrivent is committed to providing reasonable accommodation to individuals with disabilities. If you need a reasonable accommodation, please let us know by sending an email to human.resources@thrivent.com or call 800-847-4836 and request Human Resources.</div>

Consumer Loan Ops Rep-Bank, Hybrid

SOUTHERN SECURITY FEDERAL CREDIT UNION

<div>Description:

POSITION PURPOSE
Responsible for receiving, reviewing, and processing applications for consumer loans, home improvement, second mortgage, home equity, credit card, and overdraft account loans. Meets with applicants to explain credit policies and to obtain additional loan information and documentation. Assembles and evaluates loan applications. Presents loan requests above the lending limit for approval per loan. Ensures that members and prospective members are promptly and professionally served. Provides general Credit Union information and cross -sells services.
ESSENTIAL FUNCTIONS AND BASIC DUTIES<ul><li>
Assumes responsibility for effectively receiving, reviewing, and processing loan applications.</li><li>
Interviews, takes applications, gathers information, and processes preliminary documentation on loan requests.</li><li>
Evaluates and verifies loan applications and credit criteria. Computes debt ratios. Verifies employment and income. Determines the value of collateral. Approves loans within the limits of authority and notifies applicants of loan decisions. Requests additional information if required.</li><li>
Coordinates and processes closings. Ensures that each loan is promptly and properly prepared, documented, processed, approved, and disbursed.</li><li>
Calculates terms, finance charges, and insurance on loans for proper disclosure on promissory notes.</li><li>
Assists in servicing loans by processing such items as payoff, refinances, problem loan workout arrangements, address changes, payment extensions, collateral releases, and payment due date changes.</li><li>
Assumes responsibility for filing vehicle titles and prompt follow-up on titles still pending. Verifies car insurance coverage. Makes car appraisals.</li><li>
Sells credit union products and services.</li><li>
Performs duties of area personnel, as required.</li><li>
Ensures that lending operations are conducted in accordance with established Credit Union policies and are legally compliant. Ensures that loan requests are properly documented.</li><li>
Assumes responsibility for establishing and maintaining effective and professional business relationships with members.</li><li>
Resolves members' requests and questions promptly and courteously. Provides blue book values and answers questions regarding government loans and real estate policies.</li><li>
Keeps members properly informed of Credit Union loan policies and services.</li><li>
Ensures that the Credit Union's quality and professional reputation is projected and maintained. Upholds the SSFCU Service Values.</li><li>
Counsels members regarding money management and financial matters.</li><li>
Assumes responsibility for establishing and maintaining effective coordination and communication with area personnel and with management.</li><li>
Assists area personnel as needed. Assists other Loan Officers.</li><li>
Completes reports and records promptly and accurately. Type loans and all supporting documents as required. Ensures appropriate credit union documents are scanned.</li><li>
Attends meetings as required.</li><li>
Keeps Management informed of area activities and of any significant problems.</li><li>
Assumes responsibility for related duties as required or assigned.</li><li>
Actively and professionally cross-sells Credit Union services.</li><li>
Stays informed regarding local and national economic conditions and legal and regulatory changes.</li><li>
Ensures proper maintenance, cleanliness, and security of work area, desks, equipment, etc.</li></ul>
Requirements:

EDUCATION/CERTIFICATION: High school graduate or equivalent. Some college preferred.
EXPERIENCE PREFERRED: Minimum of 12 months previous teller experience or similar. Knowledge of basic financial institution
regulations.
SKILLS/ABILITIES: Excellent communication skills, verbal and written.
Service-oriented, including ability to assist others with a positive attitude.
Able to analyze accounts, possessing solid math skills.
Focused and attentive to detail.
Utilizes confident decision-making skills.
Well-organized.
Possesses strong business acumen and professionalism.
Able to use computer and all related business equipment.</div>

Consumer Loan Officer

Cash Time Loan Centers

Job DescriptionPresto Loan Center is the leader of the auto title and personal loan industry in Arizona. This fast-growing consumer finance company is looking for highly motivated and driven individuals. Great work environment and benefits as well as amazing growth opportunities. As an Account Manager/Loan Officer you will provide great customer service all while processing the auto title or personal loan request. You will be responsible for directly providing loan products to customers in an efficient and accurate manner.THIS IS NOT A REMOTE POSITION.BILINGUAL A MUST (English and Spanish)Responsibilities:<ul><li>Handle both incoming and outbound calls</li><li>Cash handling, debit card payment processing</li><li>Handle every aspect of a loan from start to finish. (In-person or Online requests)</li><li>Collect loan prerequisites from applicants (proof of income, proof of residence, vehicle title, bank statements, etc.)</li><li>Interview customer in-person or over the phone</li><li>Conduct a vehicle condition report</li><li>Collect and analysis income source</li><li>Identify and assess customers&rsquo; needs to achieve satisfaction</li><li>Inform customer regarding loan decision</li><li>Data entry, finalize all loan document and loan disclosure to customer</li><li>Participating in marketing activities as needed</li><li>Perform light collection related transactions</li><li>Informing manager of escalated customer issues</li><li>Balancing cash drawer (if assigned) every shift</li><li>Follow company policies, guidelines</li></ul>Skills/ Requirements:<ul><li>Excellent communication and presentation skills</li><li>Ability to multi-task, prioritize, and manage time effectively</li><li>Experience with multi-lines phones a plus Cash-handling experience a plus.</li><li>Exceptional Customer Service skills and be computer literate</li><li>Be reliable and punctual</li><li>Work independently, while still being a team player</li><li>Ability to handle confidential information</li><li>Spanish Bilingual is a must</li><li>Current store hours Monday thru Friday 9:00 a.m. &ndash; 6:00 p.m. Saturday 10 - 4pm Closed Sunday.</li></ul>Salary: Depending on experienceGreat Benefits: Medical, Dental, Vision, 401K, Paid Time Off, Holiday PayJob Type: Full-timePay: $15.50 - $18.00 per hourBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

Bilingual Customer Service Representative / account manager

Sikorsky Financial Credit Union

<div>Why Join the Sikorsky Credit Union Team? 
Sikorsky Credit Union has been named the #1 Credit Union in Connecticut for 6 years in a row. We are one of the largest credit unions in the state, with over $1 billion in assets, and we continue to grow!
If you are passionate about helping people achieve their financial goals and want to make a difference in the local community, we want to hear from you! We are looking for talented people to help us improve the banking experience for our valued members.
Working at Sikorsky Credit Union has its benefits. You&rsquo;ll enjoy an awesome work-life balance, competitive pay, and an excellent benefits package that includes paid-time off, medical/dental, 401K plan with company match, tuition reimbursement and more! Please check out the details below to learn more about this position.
General Summary:<div>
The Consumer Lending Underwriter is responsible for underwriting secured and unsecured consumer loans in accordance with credit union underwriting standards and product guidelines.</div><div></div><div> 
Key Essential Responsibilities:</div><ul><li>
Effectively manages assigned pipeline within loan origination system (LOS). Completes all tasks in LOS queues to ensure a high level of service is provided to Digital, Branch, and Indirect lending business lines.</li><li>
Approves or denies auto loans (direct and indirect), personal loans, and credit cards up to designated lending authority.</li><li>
Ensures that consumer loan applications are underwritten and processed consistent with company guidelines, policies, and procedures to protect the credit union&rsquo;s loan portfolio.</li><li>
Communicates loan decisions to production team. Explores opportunities to assist credit union members or staff by recommending available products or services to meet member needs.
</li><li>Mitigates risk for the credit union by exercising sound judgment during credit application evaluations.</li><li>
Promotes and maintains a positive work atmosphere by communicating in a manner consistent with professional standards to work effectively with members, co-workers, management and vendors.</li><li>
Keeps abreast of industry developments including, but not limited to changes in regulations and technology.</li><li>
Ensures adherence to company policies and procedures and banking/credit union regulations.</li><li>
Performs additional duties as required.</li></ul><div></div><div> 
Essential Skills, Knowledge and Requirements:</div><ul><li>
High school diploma or equivalent. Associate&rsquo;s degree or relevant business coursework 
 preferred. Will consider experience in lieu of degree.</li><li>
Three years&rsquo; experience in retail banking, mortgage or consumer lending, or loan origination. Experience working as an underwriter (1 year) or within loan fulfillment team (processing, closing, funding).</li><li>
General knowledge of consumer loan products, features, and benefits. Knowledge of 
 consumer loan pricing, policies and procedures a plus. Working knowledge of consumer finance.</li><li>
Excellent organizational, problem solving, communication and time management skills. Ability to effectively multi-task.</li><li>
Familiarity with core banking and LOS systems (Fiserv DNA, CUDL/L360).</li><li>
Proficient in Microsoft Office applications.</li></ul>
Sikorsky Credit Union is an equal opportunity employer that is proud of its commitment to diversity and inclusion. Therefore, we welcome applicants from all communities, including age, color, ethnicity, familial or marital status, gender identity or expression, language, national origin, physical or mental disability, military or veteran status, race, religion, sexual orientation, and socioeconomic background.</div>

Consumer Lending Underwriter

State Bank Northwest

SUMMARYThe position of Commercial Loan Processor is responsible for preparing commercial, Ag, SBA, consumer &amp; TRID loan documentation; process customer loan payments and advances; boards loan to core system and images loan documentation; promotes business for the Bank by maintaining excellent customer relations. This is a full-time, on-site position M-F.ESSENTIAL DUTIES&middot; Completes commercial and Ag loan documentation&middot; Understanding of UCC/Real Estate/Crop collateral documentation requirements &amp; perfection&middot; Prepares Consumer loan document requests&middot; Understanding of Loan Estimate and Closing Disclosure requirements&middot; Reviews loan documentation for accuracy&middot; Boards signed loans to core maintaining data integrity&middot; Responsible for the disbursement of new loan funds&middot; Indexing of loan documentation to imaging system&middot; Prepare and maintain collateral files, ensuring complete and accurate documentation&middot; Process paid off loans &amp; collateral release&middot; Insurance tracking &amp; follow-up&middot; Detail and accuracy are a must&middot; Be able to effectively prioritize in a high-paced environmentJob Type: Full-timePay: $25.00 - $33.00 per hourBenefits:<ul><li>401(k) matching</li><li>Dental insurance</li><li>Flexible spending account</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Application Question(s):<ul><li>How many years of LaserPro experience do you have?</li></ul>Education:<ul><li>High school or equivalent (Preferred)</li></ul>Experience:<ul><li>Commercial Document Preparation: 2 years (Required)</li></ul>Work Location: In person

Commercial Loan Processor

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